DSAES Assessment Plan for AY 2015-2016
Department/Program Name:
Director:
LGBT Resource Center
Lorraine Schroeder
Department/Program Assessment
Contact(s) (in addition to above):
Department Mission Statement:
To cultivate safe spaces on campus and within our Center’s programs, empowering LGBTQ students to develop their authentic
identity, and become proud, successful, engaged members of the UH community.
Department Vision Statement:
Our vision is acceptance and affirmation for LGBTQ people in every aspect of their UH experience, and a campus where equity
and respect for all prevail.
1. We will increase the number of programs that students implement that the director previously implemented. from 0 to 8
this FY. ,
a. Increase the efficiency of the office operations.
1. Create and implement a Pre-semester Retreat for all professional and staff employees of the LGBT and WGRC.
2c
2. Re-structure the way in which student employees and volunteers are utilized and supervised, including the job
descriptions and chain of command, using a student development lense. 2c
3. Create an Ambassador Program that will include collaboration with CSI's Ignite Program to begin in FY17. 1b
4. Assist Intern and Student Orgs to plan and implement Coming Out Monologues for National Coming Out Day. 1c
5. Offer two LGBT Youth Leadership workshops with GLBT Studies Minor Intern. 1c
Department FY16 Goals: (include all
department goals and DSAES
strategic plan mapping)
6. Create a group discussion facilitator training to be implemented in Spring. 1c
2. Apply to SFAC for funds to hire a Program Coordinator in FY17. 2b
3. Develop a baseline of customer service by implementing a Secret Shopper program. 2e
4.
Provide educational and support services to a wider range of student populations.
a. Student Education Program: Do outreach to fraternaties and sororities, student orgs, residential hall, etc. to do 4
LGBT workshops per year. 1d
b. Implement a sexual orientation / gender identity discussion group. 1b
c. Refine the mentoring program for LGBT student. 1b
d.
Create and implement a structured intervention for the MAPWORKS respondents. 1a
1
DSAES Assessment Plan for AY 2015-2016
Program or Services Being Assessed (Assessment Activity #1):
Learning Outcome(s) and/or
Assessment Activity Objective(s)
The LGBT Resource Center staff will
be able to demonstrate great
customer service according to the
Center's definition and rubric.
Front Desk Customer Service
Purpose of Assessment Activity
To determine which components of
customer service that our office does well
and those that need improvement.
Method
Frequency / Timeline
We will ask 10 to 12 students who have
One time per year in
not been to the center before to visit the the fall.
center. They will role play various common
scenarios and later evaluate the customer
service according to our rubric. We will
then evaluate the results.
Summary of this activity (to be completed at the end assessment cycle for this activity)
Results (i.e. data collected):
Action (i.e. what will change in the department or program as a result of the data collected):
2
FY16 Goal(s)
Supported
1e
DSAES Assessment Plan for AY 2015-2016
Program or Services Being Assessed (Assessment Activity #2):
Learning Outcome(s) and/or
Assessment Activity Objective(s)
Student Employee Pre-Semester Retreat
Purpose of Assessment Activity
The LGBT Resource Center's student To determine the effectiveness of the
employees will be able to carry out retreat to prepare student employees for
their job duties, work as a team, take their job.
ownership of the responsibilities of
the Center, and learn new skills as a
result of their employment here.
Method
Student employees will complete a selfassessment / quiz that rates their feelings
of team cohesion and ownership of the
Centers; and tests their knowledge of job
duties and skills.
Summary of this activity (to be completed at the end assessment cycle for this activity)
Results (i.e. data collected):
Action (i.e. what will change in the department or program as a result of the data collected):
3
Frequency / Timeline
FY16 Goal(s)
Supported
One time per year at 1a
the end of the retreat.
DSAES Assessment Plan for AY 2015-2016
Program or Services Being Assessed (Assessment Activity #3): Mentoring Program
Learning Outcome(s) and/or
Assessment Activity Objective(s)
As a result of participating in the
Mentoring program, the negative
impact of homophobia or
transphobia on the mentee's
emotions will be reduced.
Purpose of Assessment Activity
To determine the effectiveness of the
Mentoring Program in reducing the
mentees confusion, worry, discomfort, and
depression regarding their sexuality. This
will be a baseline assessment for this
program.
Method
The mentees will take a pre selfassessment on the application when they
enter the Mentor program rating their
levels in each of the four areas. After
completing the program they will take a
post-self-assessment rating their levels in
each of the four areas.
Summary of this activity (to be completed at the end assessment cycle for this activity)
Results (i.e. data collected):
Action (i.e. what will change in the department or program as a result of the data collected):
4
Frequency / Timeline
FY16 Goal(s)
Supported
Pre-self-assessment - 1g
one time when
applying to the
program. Post-selfassessment- one time
in April.