DSAES Assessment Plan for FY 2015-2016
Department/Program Name:
Mamager
A.D. Bruce Religion Center
Bruce Twenhafel
Department/Program Assessment
Contact(s) (in addition to above):
Department Mission Statement:
Department Vision Statement:
The A.D. Bruce Religion Center provides support and space for the ethical, religious, spiritual and character development of the
Univeristy community and assists in the development of educated, active, and ethical citizens in the global community. With a
broad offering of worship oppotunities, education events and cross-cultural programs that enrich the heard and mind and raise
the consciousness of the community, the Religion Center hosts a culturally diverse multi-faith community. We celebrate our
differences and similarities in a safe and supportive environment.
The A.D. Bruce Religion Center will provide the University and the greater Houston community with a safe, supportive space
for religious, spiritual, cultural diversity and exploration; will encourage personal, ethical and character development,
intellectual engagement and the voluntary exercise of religious & spiritual beliefs; and will promote inter-faith understanding
and appreciation through education and cultural programming and activities.
1. Strategic Initiative: Manage and provide for a pleasant and well maintained auxiliary facility for the use of UH students,
faculty, staff, alumni and non-university guests. DSA – 1, 2, 4 & 6
2. Strategic Initiative: Manage the marketing program for Religion Center programs and event services for the UH community
and the greater Houston area. DSA – 4, 5 & 6
Department FY16 Goals: (include all
department goals and DSAES
3. Strategic Initiative: Provide administrative, advising and financial support for the Campus Ministries Association (CMA). DSA
strategic plan mapping)
– 1, 2, 3, 4 & 6
4. Strategic Initiative: Provide assistance to and develop partnerships with students, registered student organizations (RSOs),
colleges / departments and off campus entities with the planning and presentation of their programs and events in the Religion
Center. DSA – 1, 2 & 6
1
DSAES Assessment Plan for FY 2015-2016
Program or Services Being Assessed (Assessment Activity #1): Interfaith Diversity Experiences & Attitudes Longitudinal Study [IDEALS]
Learning Outcome(s) and/or
Assessment Activity Objective(s)
IDEALS is designed as a longitudinal
study with pre- and post-tests to
assess change over the duration of
students' collegiate careers. Peer
group and national information will
provide comparisons for
benchmarking purposes.
Purpose of Assessment Activity
Method
Measure the university's impact on the
Random, stratified sampling of entering
student experience and compare with 140+ freshman in fall 2015.
other institutions.
Summary of this activity (to be completed at the end assessment cycle for this activity)
Results (i.e. data collected):
Action (i.e. what will change in the department or program as a result of the data collected):
2
Frequency / Timeline
September 2015 and
Late Spring 2016
[Upperclass cohort
final survey - Late
Spring 2019]
FY16 Goal(s)
Supported
3&4
DSAES Assessment Plan for FY 2015-2016
Program or Services Being Assessed (Assessment Activity #2): Customer Satisfaction - Reservation process
Learning Outcome(s) and/or
Assessment Activity Objective(s)
Revise 2015 survey that measures
UH and Non-UH customers' overall
satisfaction with the reservations
request process, pricing, and staffing
efforts as a means to improve
customer service.
Purpose of Assessment Activity
Method
Determine level of customer satisfaction
All customers receiving a confirmation of
and pinpoint areas for improvement in the their reservation request will be emailed
reservations request process, event
the customer service satisfaction survey.
management and readiness, and pricing.
Information will be used in staff training
and development
Summary of this activity (to be completed at the end assessment cycle for this activity)
Results (i.e. data collected):
Action (i.e. what will change in the department or program as a result of the data collected):
3
Frequency / Timeline
FY16 Goal(s)
Supported
September, October, 1, 2, & 4
November, December,
January, February,
March, April, May,
June, July & August
DSAES Assessment Plan for FY 2015-2016
Program or Services Being Assessed (Assessment Activity #3): Customer Satisfaction on event management and preparedness
Learning Outcome(s) and/or
Assessment Activity Objective(s)
Revise 2015 survey that measures
UH and Non-UH customers' overall
satisfaction with theon site event
services satisfaction.
Purpose of Assessment Activity
Method
Determine level of customer satisfaction
and pinpoint areas for improvement in the
reservations request process, event
management and readiness, and pricing.
Information will be used in staff training
and development
All customers that presented an event will
be emailed an event services satisfaction
survey 2-3 days after each event in the A.D.
Bruce Religion Center.
Summary of this activity (to be completed at the end assessment cycle for this activity)
Results (i.e. data collected):
Action (i.e. what will change in the department or program as a result of the data collected):
4
Frequency / Timeline
FY16 Goal(s)
Supported
September, October, 1, 2, & 4
November, December,
January, February,
March, April, May,
June, July & August