Prisma MediaCenter Unified
Management Agent (UMA)
Installation Instructions
Overview
Introduction
This document provides an overview of the Unified Management Agent (UMA)
and lists the products that will support UMA. For users who already have
Prisma® FiberLinX modules, this document also identifies the system
requirements for upgrading to UMA and provides a brief overview of the
upgrade process.
This document is intended for authorized service personnel who have experience
working with similar equipment. The service personnel should have appropriate
background and knowledge to complete the procedures described in this
document.
Safe Operation for Software Controlling Optical Transmission
Equipment
If this manual discusses software, the software described is used to monitor
and/or control ours and other vendors’ electrical and optical equipment designed
to transmit video, voice, or data signals. Certain safety precautions must be
observed when operating equipment of this nature.
For equipment specific safety requirements, refer to the appropriate section of the
equipment documentation.
For safe operation of this software, refer to the following warnings.
WARNING:
ƒ
Ensure that all optical connections are complete or terminated before
using this equipment to remotely control a laser device. An optical or laser
device can pose a hazard to remotely located personnel when operated
without their knowledge.
ƒ
Allow only personnel trained in laser safety to operate this software.
Otherwise, injuries to personnel may occur.
ƒ
ƒ
Restrict access of this software to authorized personnel only.
Install this software in equipment that is located in a restricted access area.
Overview
Qualified Personnel
Only appropriately qualified and skilled service personnel should attempt to
install, operate, maintain, and service this product.
WARNING:
Allow only qualified and skilled personnel to install, operate, maintain, and
service this product. Otherwise, personal injury or equipment damage may
occur.
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Products that Support UMA
Products that Support UMA
The following product groups support UMA:
Prisma FiberLinX series (10/100 and Gigabit versions)
Future Prisma modules that have on-board SNMP management
Prisma MediaCenter series (6-slot and 20-slot models) with an SNMP
management module
Each of the devices listed above has its own SNMP agent. FiberLinX modules have
on-board intelligence, while Prisma MediaCenters use an SNMP module for
management.
Notes:
UMA is not applicable to Prisma modules that do not have on-board SNMP
management.
UMA is not available on previous models of SNMP-manageable chassis, such as
the 2-slot and 8-slot Prisma MediaCenter chassis.
In this document, unless noted otherwise, “FiberLinX” and “Prisma FiberLinX”
refer to both Prisma FiberLinx (10/100) and Prisma GigaFiberLinX (Gigabit).
For specific UMA usage requirements, see Requirements for Upgrading to UMA
Compatibility (on page 6).
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UMA Overview
UMA Overview
The Unified Management Agent allows users to manage all modules installed in a
Prisma MediaCenter, including those with on-board intelligence, with a single IP
address and from a central location. Using UMA requires only a single, dedicated
management port. By not requiring separate SNMP connections for each device
means, UMA conserves the usage of switch ports.
Although each FiberLinX has its own agent, UMA lets users manage any or all
FiberLinX modules installed at the Central Office (CO). When deploying FiberLinx
units in pairs between the CO and remote sites (CPE), each Host FiberLinX takes
over the SNMP duties for itself and its Remote FiberLinX. Thus, UMA enables users
to manage multiple FiberLinX units from the single IP address of the chassis at the
CO.
Suppose that there are 20 FiberLinX modules installed in a Prisma MediaCenter/20
at the CO, each connected to a Remote FiberLinX. With this arrangement, UMA lets
users manage all 41 devices (20 Host-FiberLinX and 20 Remote-FiberLinX, plus the
chassis itself) with the single IP address assigned to the Prisma MediaCenter.
Alternatively, users could assign separate IP addresses to each FiberLinX and
manage them independently, if desired. UMA offers management flexibility.
Note: UMA is not applicable when using the FiberLinX only at the Customer
Premises (CPE).
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How UMA Works
How UMA Works
With UMA
When an SNMP request for a FiberLinX comes in, the Prisma MediaCenter passes
the request to the SNMP agent in the desired module. The FiberLinX provides the
SNMP response, which is then routed through the Prisma MediaCenter and
supplied to PrismaView™ or another SNMP management application.
Without UMA
When an SNMP request for a FiberLinX comes in, the Prisma MediaCenter cycles
through each slot, checking for FiberLinX modules. The Prisma MediaCenter sees
FiberLinX modules in the chassis, but does not manage them. Management for each
FiberLinX requires a separate connection and a separate IP address. Although users
can select each FiberLinX in the chassis, the Prisma MediaCenter cannot manage it
directly.
Easy Upgrades With UMA
UMA lets users easily upgrade any or all FiberLinX modules in a chassis with just a
few mouse clicks. For additional information regarding File Management for
upgrading firmware, refer to the Administration Tab in the iConfig Help file.
In addition, while upgrades are in process, all devices in the chassis are fully
functional. When a firmware code upgrade is needed, the user initializes an upgrade
task via PrismaView to update the Host FiberLinX firmware. The Host FiberLinX
then sends a copy of the new firmware to the Remote FiberLinX. The Remote
FiberLinX upgrades the new code via Upgrade Task.
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UMA Compatibility Upgrade Process
UMA Compatibility Upgrade Process
Most FiberLinX modules in the field are upgradeable, but not all are upgradeable to
work with UMA. A utility called the Batch Upgrader lets users easily determine
whether a particular FiberLinX module is upgradeable. This section describes the
process of using the Batch Upgrader utility.
Requirements for Upgrading to UMA Compatibility
The hardware and software requirements for compatibility with the Unified
Management Agent are as follows:
Software
-
PrismaView 1.8 or higher
Device firmware (Flash PROM)
-
Prisma MediaCenter firmware 953-00 B0 or higher
-
Prisma FiberLinX firmware 511-01 C0 or higher
-
Prisma Giga-FiberLinX firmware 860-00 B0 or higher
Additional Requirements
-
Some FiberLinX units will require updates to hardware and firmware (not
Flash PROM firmware) which are only upgradeable by an appointed
technician. See Using the Batch Upgrader (on page 6) for details.
Note: iConfig can confirm the version of Flash PROM firmware. The Batch Upgrader
can confirm if Prisma FiberLinX units are upgradeable for UMA compatibility.
Once all of the elements listed above are upgraded, UMA is available and is enabled
for compatible products. However, users can still choose to manage FiberLinX units
independently rather than use UMA functionality.
Batch Upgrader Utility Tool
The Batch Upgrader utility software application allows users to upgrade the Flash
PROM firmware of multiple devices. The Batch Upgrader can also assist in the initial
transition to UMA compatibility. The Batch Upgrader can determine whether Prisma
FiberLinX modules are capable of being upgraded to UMA compatibility, and will
indicate the action(s) required for the upgrade.
Using the Batch Upgrader
Following is a brief overview of the upgrade process. For detailed information on
using the Batch Upgrader, see the Batch Upgrader Help file.
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UMA Compatibility Upgrade Process
1
Create the list of items to upgrade.
The list can be created in the Batch Upgrader or imported from PrismaView, and
can include devices of multiple types (i.e., Prisma MediaCenter,
PrismaFiberLinX, PrismaGiga-FiberLinX, etc.). However, users can only Batch
Upgrade devices that use the same flash PROM. A separate Batch Upgrade must
be performed for each device (flash PROM) type.
2
Validate the list of items to upgrade.
This checks the PROM name and date to confirm that the device can
communicate with the Batch Upgrader before attempting an update. Each device
must be validated before adding it to the upgrade list. We also recommend
validating all Prisma FiberLinX devices for UMA compatibility.
Once the validation process is complete, the Status field in the Batch Upgrader
screen updates to show the results for each device.
In the Status field:
„ The word Validated indicates that the device will communicate with the
Batch Upgrader.
„ A code such as 09-03920-03-REMOTE indicates the degree of UMA
compatibility.
In the example shown below, all three devices were able to communicate with
the Batch Upgrader.
The Status Legend, accessible from the Batch Upgrader Help menu, identifies the
meanings of the UMA compatibility codes in the Status field.
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UMA Compatibility Upgrade Process
For example, according to the Status Legend, the code 09-03920-03-HOST in the
example above indicates that the tested device is not UMA compatible as a host.
Notes:
„ For PrismaFiberLinX units that are non-upgradeable (i.e. not UMA capable as
host), we recommend removing them from the CO and installing at a CPE or
reserving them for future CPE expansion.
„ Contact Technical Support if the FiberLinX units require the additional
hardware and/or firmware updates. See Support Telephone Numbers (on
page 11) for contact information.
3
Make sure the flash PROM file for the Upgrade is correct.
For Example:
„ Prisma MediaCenter firmware 953-00 B0
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UMA Compatibility Upgrade Process
„ PrismaFiberLinX firmware 511-01 C0
„ PrismaGiga-FiberLinX firmware 860-00 B0
4
Upgrade, if desired.
Select each device in the list to upgrade. All selected devices must use the same
PROM.
Once the upgrade is performed, the Status field in the Batch Upgrader will show
whether each device was successfully upgraded.
Using UMA to Upgrade Flash PROM Firmware
Once the devices are upgraded and are UMA compable, use UMA’s File
Management functionality to easily upload and store new firmware versions for
upgrading multiple devices installed in, or connected to, a Prisma MediaCenter.
Access UMA’s File Management functionality in the Adminstration tab of the
iConfig utility of PrismaView.
General Information
For more information on using UMA, please refer to the following Help files:
iConfig Help File
PrismaFiberLinX Help File
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UMA Compatibility Upgrade Process
PrismaGiga-FiberLinX Help File
Media Converter Help File (includes Prisma MediaCenter)
For more information on using the Batch Upgrader, please refer to the following
Help file:
Batch Upgrader Help File
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For Information
For Information
Support Telephone Numbers
This table lists the Technical Support and Customer Service numbers for your area.
Region
Centers
North America Cisco Services
Atlanta, Georgia
United States
Telephone and Fax Numbers
For Technical Support, call:
ƒ Toll-free: 1-800-722-2009
ƒ Local: 678-277-1120 (Press 2 at the prompt)
For Customer Service or to request an RMA number, call:
ƒ
ƒ
ƒ
ƒ
Europe,
Middle East,
Africa
Belgium
Toll-free: 1-800-722-2009
Local: 678-277-1120 (Press 3 at the prompt)
Fax: 770-236-5477
E-mail: customer.service@sciatl.com
For Technical Support, call:
ƒ Telephone: 32-56-445-197 or 32-56-445-155
ƒ Fax: 32-56-445-061
For Customer Service or to request an RMA number, call:
ƒ Telephone: 32-56-445-444
ƒ Fax: 32-56-445-051
ƒ E-mail: elc.service@sciatl.com
Japan
Japan
ƒ Telephone: 81-3-5908-2153 or +81-3-5908-2154
ƒ Fax: 81-3-5908-2155
ƒ E-mail: yuri.oguchi@sciatl.com
Korea
Korea
ƒ Telephone: 82-2-3429-8800
ƒ Fax: 82-2-3452-9748
ƒ E-mail: kelly.song@sciatl.com
China
(mainland)
China
ƒ Telephone: 86-21-2401-4433
ƒ Fax: 86-21-2401-4455
ƒ E-mail: xiangyang.shan@sciatl.com
All other
Asia-Pacific
countries &
Australia
Hong Kong
ƒ Telephone: 852-2588-4746
ƒ Fax: 852-2588-3139
ƒ E-mail: support.apr@sciatl.com
Brazil
Brazil
For Technical Support, call:
ƒ Telephone: 55-11-3845-9154 ext 230
ƒ Fax: 55-11-3845-2514
For Customer Service or to request an RMA number, call:
ƒ Telephone: 55-11-3845-9154, ext 109
ƒ Fax: 55-11-3845-2514
ƒ E-mail: luiz.fattinger@sciatl.com
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For Information
Region
Centers
Telephone and Fax Numbers
Mexico,
Central
America,
Caribbean
Mexico
For Technical Support, call:
ƒ Telephone: 52-3515152599
ƒ Fax: 52-3515152599
For Customer Service or to request an RMA number, call:
ƒ Telephone: 52-55-50-81-8425
ƒ Fax: 52-55-52-61-0893
ƒ E-mail: karla.lugo@sciatl.com
All other
Latin America
countries
Argentina
For Technical Support, call:
ƒ Telephone: 54-23-20-403340 ext 109
ƒ Fax: 54-23-20-403340 ext 103
For Customer Service or to request an RMA number, call:
ƒ Telephone: 770-236-5662
ƒ Fax: 770-236-5888
ƒ E-mail: veda.keillor@sciatl.com
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5030 Sugarloaf Parkway, Box 465447
678-277-1000
Lawrenceville, GA 30044
Cisco, Cisco Systems, the Cisco logo, the Cisco Systems logo, PrismaView, and Prisma are
registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S.
and certain other countries.
All other trademarks mentioned in this document are the property of their respective owners.
Product and service availability are subject to change without notice.
© 2009 Cisco Systems, Inc. All rights reserved.
Printed in United States of America
February 2009
Part Number 4015100 Rev B