ISS PROJECT UPDATE INFRASTRUCTURE RENEWAL PROGRAMME February 2015 Information Solutions and Services—Infrastructure Renewal Programme What is IRP? The Infrastructure Renewal Programme (IRP) is a series of IT Infrastructure projects required in order to provide NUI Galway with the technical capability to provide a secure, resilient and high performing infrastructure which meets the requirements of the University. The key programme outcomes are: Offer adequate and appropriate capacity which is scalable on demand Provide fast access to data without interruptions Provide resilience for equipment failures from the minor to the data centre level failures Prevent data loss Use cost-effective technologies Achieve fixed price costs Reduce internal resource commitment on infrastructure expertise Provide an infrastructure platform which is available and supported 24/7. IRP Elements IT Infrastructure can be viewed as consisting of three basic elements Compute Power — we are replacing and upgrading approximately 95% of the compute power across both Data Centers. These are the main “engines” for the IT services provided. In This Update What is IRP? IRP Elements What stage is the Programme at How it will affect you Technical and Managed Services Technical View-Point Migration and transition Calendar Did you Know? An IT Strategy for NUI Galway has been developed and is available. IRP is one of the key IT Strategic Programmes ISS will provide you with any extra information you require around IRP, just email [email protected] lway.ie Network Capability — we have upgraded the bandwidth and resilience of our connectivity to the external world, at a campus level and at an individual buildings level. Data Storage — we have upgraded and expanded the data storage capacity, and data back-ups, within each Data Center. This ensures we have adequate expansion capability for 3 to 5 years. What stage is the Programme at? Network Over the past 18 months we have been addressing the network elements of this programme. This work has been largely completed and focus now turns to the compute and storage requirements. Compute & Storage After research on market trends and anticipation of future developments in the area a converged Compute and Storage solution, complimented by full Technical Support and a Managed Service element for specific areas, was put out to an EU tender. Contract Award Following the procurement process the contract was awarded to MJFloods Technology partnered with HP. This solution proposed by this partnership provided the best overall fit to our exacting requirements. Installation and Commissioning The installation and commissioning of the kit have now been completed and we have entered the migration phase. The new HP Converged Compute & Storage Migration Within this phase we will be migrating nearly all of our compute and storage elements from the old environment to the new. We are endeavoring to make this transition as seamless as possible but there will be some impact on the affected services. Service & Customer Owner Engagement We are currently in the process of engaging with key customer and users through the University to identify and plan the optimal time for the physical transition to occur. If you are directly impacted you may already have been contacted, otherwise you will be contacted shortly. The Timing Our planned window for migration and transition into full production is throughout March and April.. The timing of this migration and transition will be defined in conjunction with the key users which will allow minimal service impact. Converged Infrastructure operates by grouping multiple information technology (IT) components into a single, optimized computing package. Components of a converged infrastructure may include servers, data storage devices, networking equipment and software for IT infrastructure management, automation and orchestration. How it will affect you. As a University The “IT Wheel” represents the way in which IT is delivered as a Services to the core activities of the University; Teaching, Learning & Research. It is useful to view this as a wheel as it allows us to view the central green circle (the Infrastructure layer) as the hub upon which all of these University services rely. In essence the platform supports all services. As an IT Business Service Owner You will be consulted on the optimal timing for the service transition over the next two month period. As an IT Service User You will be informed of any maintenance slots required to enable the transition within the next two month period The Impact The IT wheel used to highlight those services which shall be transitioned before the end of March 2015. Where the Service is not highlighted in amber it should be noted that there may be some cross impact such as when the databases are transitioning. NUIG IT Services delivering into the University—”The IT wheel” Technical and Managed Services As part of this programme of work we have engaged in a new Service Level Agreement (SLA) based contract with MJFloods Technology for the provision of technical support and managed services for the new Infrastructure. This will be managed through ISS which ensures a seamless change for those outside ISS. Converged Infrastructure Support and Management Services Technical View-Point For those of a more technical persuasion the logical presentation of the new Infrastructure is presented. For Disaster Recovery purposes compute and storage capability is matched in both data centers. John Lavelle |Head of Strategy, Architecture & Security| ISS | National University of Ireland, Galway |:+ 353 91 492124 |:086 0214774| [email protected] Migration and Transition Calendar The calendar below is the current proposed schedule for migration and transition into the new infrastructure environment. Whilst the current planned week has certainty about it in terms of the target services and service elements which will be migrated the subsequent weeks may be subject to some change and variation as timings and dependencies are identified and agreed between services owners and customers. Please check back weekly for updates to this page.