Installation Guide
for Cisco Unified Contact Center M anagement
Portal
Release 8.5(3)
November 2011 (Updated 30 April 2013)
Corporate Headquarters
Cisco System s, Inc.
170 West Tasm an Drive
San Jose, CA 95134-1706
USA
http://w w w .cisco.com
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800 553-NETS (6387)
Fax: 408 526-4100
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Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not
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Copyright 2011 Cisco Systems, Inc. All rights reserved.
Installation Guide for Cisco Unified Contact Center Management Portal Release 8.5(3)
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Contents
Preface .................................................................................................................. v
Purpose .......................................................................................................... v
Audience......................................................................................................... v
Organization ................................................................................................... v
Related Documentation ............................................................................... vi
Product Naming Conventions .................................................................... vii
Conventions ................................................................................................ viii
Obtaining Documentation and Submitting a Service Request ................ ix
Documentation Feedback ............................................................................ ix
1. Cisco Unified Contact Center Management Portal .................................... 1
Primary Functionality .................................................................................... 1
Deployment Specifics ................................................................................... 2
Deployment Models ....................................................................................... 3
Unified CCMP Architecture ....................................................................... 3
2. Installation Guidelines and Requirements .................................................. 5
Installation Prerequisite Checklist ............................................................... 5
Database Server Prerequisites ................................................................. 5
Web/Application Server Prerequisites ...................................................... 5
Obtaining the Prerequisites ....................................................................... 6
General Advice .............................................................................................. 6
Backup Guidelines ........................................................................................ 7
Server Requirements .................................................................................... 7
Microsoft Windows .................................................................................... 7
Required Domain User Accounts ................................................................ 9
3. Microsoft SQL Server Setup ....................................................................... 10
Overview ....................................................................................................... 10
Microsoft SQL Server Component Installation ......................................... 10
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Configuring Distributed Transaction Co-ordinator .................................. 11
Installing SQL Server for a Single Server Deployment ........................... 11
Installation ............................................................................................... 12
SQL Server 2005 Database Server Configuration .................................. 13
SQL Server 2005 Reporting Services Configuration .............................. 14
Installing SQL Server for a Two-Tier Deployment.................................... 15
Database Server: SQL Server Installation .............................................. 15
Database Server: SQL Server Configuration .......................................... 17
Configuring Windows 2008 R2 Firewall for SQL Server ......................... 18
Web Server: SQL Server Installation ...................................................... 18
Web Server: SQL Server Configuration .................................................. 20
4. Component Installation ............................................................................... 24
Planning Your Installation .......................................................................... 24
Recording Your Settings ............................................................................ 24
Component Installation ............................................................................... 25
Component Installation using the Unified CCMP CD ............................. 25
Database Component .................................................................................. 26
Database Install Tool Installation ............................................................ 26
Database Setup ...................................................................................... 27
Application Server Component .................................................................. 29
Application Server Component Installation ............................................. 29
Web Server Component .............................................................................. 30
Web Server Component Installation ....................................................... 30
Data Import Server Component ................................................................. 31
Data Import Server Component Installation ............................................ 31
Provisioning Server Component ............................................................... 32
Provisioning Server Component Installation ........................................... 32
Diagnostic Framework ................................................................................ 33
Diagnostic Framework Installation .......................................................... 33
5. Component Configuration .......................................................................... 34
Unified CCMP Cluster Configuration Overview........................................ 34
AWDB Database Security Configuration ........ Error! Bookmark not defined.
Common ConAPI Credentials .................................................................... 35
CMS Server Setup ....................................................................................... 36
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Unified CCMP Configuration Procedure ................................................... 37
Physical Servers ..................................................................................... 38
UCCMP Servers ...................................................................................... 38
Communications Servers ........................................................................ 43
Configuring the Windows firewall for UCCE Provisioning....................... 48
Connection Manager ............................................................................... 49
Global Properties .................................................................................... 49
Saving the Configuration ......................................................................... 49
6. Post-Installation Steps ................................................................................ 50
Starting the Unified CCMP Services .......................................................... 50
Logging in to Unified CCMP ....................................................................... 50
Report Uploading ........................................................................................ 51
Unified CVP Media File Upload .................................................................. 51
Preparing the Configuration .................................................................... 51
Configuring Distributed File System for Unified CVP Media File Upload 52
Configuring DFS Root Targets ................................................................ 52
Configuring File Replication for Unified CVP Media File Upload ............ 53
Support for Additional Languages ............................................................ 53
Validating the Unified CCMP Installation .................................................. 54
Security Hardening ...................................................................................... 56
7. Upgrading from a Previous Version .......................................................... 57
Which Upgrade Procedure ......................................................................... 57
Distributed Architecture ............................................................................. 57
Single-Sided Upgrade ................................................................................. 59
Overview and Checklist .......................................................................... 59
Prepare the in place Unified CCMP Servers .......................................... 60
Uninstall Existing Unified CCMP Software.............................................. 62
Upgrade the CCMP Portal Database ...................................................... 63
Install the remaining Unified CCMP components ................................... 64
Starting the Unified CCMP Services ....................................................... 67
Total Outage Upgrade ................................................................................. 68
Overview and Checklist .......................................................................... 68
Prepare the in place Unified CCMP Servers .......................................... 69
Uninstall Existing Unified CCMP Software.............................................. 72
Upgrade the CCMP Portal Database ...................................................... 73
Install the remaining Unified CCMP components ................................... 75
Reinitialize Replication ............................................................................ 78
Starting the Unified CCMP Services ....................................................... 80
Split Side Upgrade ....................................................................................... 80
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Overview ................................................................................................. 80
Steps to split a Dual-Sided system and upgrade Side-A ........................ 81
Steps to upgrade a split side-B and reinitialize replication ..................... 94
Upgrade from a version before 8.5(2) ...................................................... 105
Upgrade Checklist ................................................................................. 105
Upgrade Procedure ............................................................................... 108
Installing Unified CCMP ........................................................................ 113
Unified CCMP Configuration ................................................................. 118
Validating an Upgrade ............................................................................... 122
8. Platform Uninstallation ............................................................................. 124
Uninstalling the Data Import Server and Provisioning Components ... 124
Removing Replication ........................................................................... 124
Uninstalling the Provisioning Server Component ................................. 125
Uninstalling the Database Component ................................................... 125
Uninstalling All Other Components ......................................................... 126
9. Troubleshooting ........................................................................................ 127
Installing Unified CCMP Components with Logging Enabled .............. 127
Adding a New Web Server After the Database Is Installed ................... 127
Upgrade Troubleshooting ......................................................................... 129
SQL Server 2005 Reporting Services Upgrade Troubleshooting ......... 129
Glossary ............................................................................................................ 131
Index .................................................................................................................. 134
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Preface
Purpose
Audience
Organization
Chapter
Description
Installation Guide for Cisco Unified Contact Center Management Portal Release 8.5(3)
v
Chapter
Description
Related Documentation
Voice and Unified
Communications Customer Contact Cisco Unified Contact Center
Products Cisco Unified Voice Self-Service Products
Software
Release and Support Methodology: Unified ICM/IPCC
Installation Guide for Cisco Unified Contact Center Management Portal Release 8.5(3)
vi
Cisco Unified
ICM/Contact Center Product and System Localization Matrix
Product Naming Conventions
Note:
Old Product Name
New Name (long version)
New Name (short version)
Note:
Upgrade Guide for Cisco
Unified ICM/Contact Center
Enterprise & Hosted
Installation Guide for Cisco Unified Contact Center Management Portal Release 8.5(3)
vii
Conventions
Convention
Description
boldface
Edit > Find
Finish
italic
skill group
Do not
condition,
true-value, false-value
Cisco CRS Installation Guide
window font
<html><title>Cisco Systems, Inc. </title></html>
Configuration Manager > Tools > Explorer Tools >
Agent Explorer
< >
Installation Guide for Cisco Unified Contact Center Management Portal Release 8.5(3)
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Obtaining Documentation and Submitting a Service
Request
What's New in Cisco
Product Documentation
H
H
What's New in Cisco Product Documentation
Documentation Feedback
Installation Guide for Cisco Unified Contact Center Management Portal Release 8.5(3)
ix
1. Cisco Unified Contact Center
Management Portal
Simplifies
common web user interface
audit trail
Primary Functionality
Note:
Unified Configuration
§
§
§
Note:
Audit Trails
Commissioning
Installation Guide for Cisco Unified Contact Center Management Portal Release 8.5(3)
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Provisioning
Deployment Specifics
Installation Guide for Cisco Unified Contact Center Management Portal Release 8.5(3)
2
Deployment Models
Hardware and
System Software Specification (Bill of Materials) for Cisco Unified ICM / Contact
Center Enterprise & Hosted
Single Tier (Dedicated Server)
150 Portal
users
Two Tier (Secure Deployment)
800 Portal users
Unified CCMP Architecture
Database Server
Application Server
Web Server
Data Import Server
Provisioning Server
Installation Guide for Cisco Unified Contact Center Management Portal Release 8.5(3)
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Figure 1: Unified CCMP software component layout for a single tier deployment.
Figure 2: Unified CCMP software component layout for a dual tier deployment.
Installation Guide for Cisco Unified Contact Center Management Portal Release 8.5(3)
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2. Installation Guidelines and
Requirements
Installation Prerequisite Checklist
Database Server Prerequisites
Web/Application Server Prerequisites
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Obtaining the Prerequisites
Microsoft .NET Framework 3.5 SP1
Microsoft ASP.NET 2.0 AJAX Extensions 1.0
Microsoft WSE 2.0 SP3
SQL Server Service Pack 4
J2SE Runtime Environment 6.0, Update 11 (64-Bit)
Microsoft SQL Server 2005 SMO for 64-bit (Microsoft SQL Server 2005
Management Objects Collection)
General Advice
domain account
administrative
autorun.hta
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Backup Guidelines
Server Requirements
Microsoft Windows
User Access Control
Start > Control Panel > User Accounts
User Accounts
settings
Change User Account Control
Never Notify
OK
Installation Guide for Cisco Unified Contact Center Management Portal Release 8.5(3)
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Disable FIPS Compliance Checking
Start > All Programs > Administrative Tools > Local Security
Policy
Local Policies
Security Options
Application Server Role for Unified CCMP Web/Application Servers
Start > All Programs > Administrative Tools > Server Manager
Roles
Add Roles
Next
Application Server
Add Required Features
Next
Next
Web Server (IIS) Support
Add Required Role
Services
Next
Next
IIS 6 Management Compatibility
Next
Install
Close
.NET Framework 3.5 Feature Installation for Unified CCMP Database
Servers
Start > All Programs > Administrative Tools > Server Manager
Features
Add Features
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.NET Framework 3.5.1 Features
Add Required Role Services
Next
Next
Next
Install
Close
Required Domain User Accounts
sql_agent_user
sql_agent_user
unchecked
checked
checked
unchecked
report_execution_user
unchecked
checked
checked
unchecked
Installation Guide for Cisco Unified Contact Center Management Portal Release 8.5(3)
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3. Microsoft SQL Server Setup
Overview
Microsoft SQL Server Component Installation
Note:
Windows Program Compatibility Assistant
Run
Program
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Configuring Distributed Transaction Co-ordinator
Roles
Application Server
Component Services
Distributed Transactions
Local DTC
Properties
Security
Allow Inbound
Allow Outbound
No Authentication
Required
OK
Installing SQL Server for a Single Server Deployment
before
Start > All Programs > Accessories
prompt
Run as administrator
Command
cscript %SystemDrive%\inetpub\AdminScripts\adsutil.vbs set w3s
vc/AppPools/Enable32bitAppOnWin64 1
Enter
Installation Guide for Cisco Unified Contact Center Management Portal Release 8.5(3)
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Installation
Servers\splash.hta
Start > Install > Server components, tools, Books Online and
samples
I accept the license terms and conditions
Next
Install
Next
Next
Next
Next
SQL Server Database Services, Reporting Services
Workstation components, Books Online and development tools
Next
Default
Next
Use the built-in System account
Start Services
Reporting Services
Local System
SQL Server, SQL Server Agent
Next
Mixed Mode
Next
Collation designator and sort order
Latin1_General
Accent – sensitive
Next
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Install the default configuration
Next
Next
Install
Next
Finish
SQL Server 2005 Database Server Configuration
Start > All Programs > Microsoft SQL Server 2005 >
Configuration Tools > SQL Server Configuration Manager
SQL Native Client Configuration
Client Protocols
Enabled
Enabled
Enabled
Disabled
Client Protocols
Properties
OK
SQL Server Network Configuration
MS SQL Server
Shared Memory Named Pipes
Protocols for
TCP/IP
Enabled
Disabled
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File > Exit
SQL Server 2005 Reporting Services Configuration
Granting the Network Service Account Access to Reporting Services
Run as administrator
http://localhost/reports
Properties
New Role Assignment
OK
<DOMAIN>\<MACHINENAME$>
CISCO\CCMPSIDEB$.
Site Settings
Configure site-wide security
New Role Assignment
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OK
<DOMAIN>\<MACHINENAME$>
CISCO\CCMPSIDEB$.
Reporting Services Execution Account Setup
Start > All Programs > Microsoft SQL Server 2005 >
Configuration Tools > Reporting Services Configuration Manager
Execution Account
Specify an execution account
Apply
Exit
Installing SQL Server for a Two-Tier Deployment
Note:
must
Database Server: SQL Server Installation
Servers\splash.hta
Start > Install > Server components, tools, Books Online and
samples
Installation Guide for Cisco Unified Contact Center Management Portal Release 8.5(3)
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I accept the license terms and conditions
Next
Install
Next
Next
Next
Note:
Next
SQL Server Database Services and Workstation components,
Books Online and development tools
Next
Default
Next
Use the built-in System account
System
Local
Start services at the end of setup
Next
Mixed Mode
Next
Collation designator and sort order
Latin1_General
Accent – sensitive
Next
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Next
Install
Next
Finish
Database Server: SQL Server Configuration
Start > All Programs > Microsoft SQL Server 2005 >
Configuration Tools > SQL Server Configuration Manager
SQL Native Client Configuration
Client Protocols
Enabled
Enabled
Enabled
Disabled
Client Protocols
Properties
OK
SQL Server 2005 Network Configuration
Shared Memory, Named Pipes
Protocols
TCP/IP
Enabled
VIA
Disabled
File > Exit
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Configuring Windows 2008 R2 Firewall for SQL Server
Note:
Start
All Programs > Administrative Tools > Server Manager
Configuration
Windows Firewall with Advanced Security
Inbound
Rules
New Rule
Port
TCP
Next
Allow the connection
Next
New Inbound Rule Wizard
Next
1433
Next
Finish
Web Server: SQL Server Installation
Note:
before
Start > All Programs > Accessories
prompt
Run as administrator
Command
cscript %SystemDrive%\inetpub\AdminScripts\adsutil.vbs set w3s
vc/AppPools/Enable32bitAppOnWin64 1
Enter
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Servers\splash.hta
Start > Install > Server components, tools, Books Online and
samples
I accept the license terms and conditions
Next
Install
Next
Next
Next
Reporting Services, Workstation components, Books Online and
development tools
Next
Default
Next
Use the built-in System account
Start
Local System
Reporting Services
Next
Install but do not configure the server
Next
Next
Install
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Next
Finish
Web Server: SQL Server Configuration
Reporting Services Configuration
Start > All Programs > Microsoft SQL Server 2005 >
Configuration Tools > Reporting Services Configuration
Connect
Report Server Virtual Directory
New
OK
Report Manager Virtual Directory
New
OK.
Web Service Identity
New
Built In Account
Local System.
OK.
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New
Built In Account
Local System.
OK.
Apply
Database Setup
Server Name
Connect
New
ReportServer
Database Name
OK
Apply
OK
Execution Account
Specify an execution account
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Apply
Exit
Granting the Network Service Account Access to Reporting Services
Run as administrator
http://localhost/reports
Properties
New Role Assignment
OK
<DOMAIN>\<MACHINENAME$>
CISCO\CCMPSIDEB$.
Site Settings
Configure site-wide security
New Role Assignment
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OK
<DOMAIN>\<MACHINENAME$>
CISCO\CCMPSIDEB$.
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4. Component Installation
Planning Your Installation
Recording Your Settings
Management Portal
ICM
Network Applications Manager (NAM) (if present)
Note: The cryptographical passphrase is a vital piece of information and must
be recorded.
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Component Installation
Component Installation using the Unified CCMP CD
Note:
autorun.bat
Note:
autorun.bat
run as
administrator
Run Test
Install
Note:
Re-Run Test
Install
Install
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Database Component
Database Install Tool Installation
Note:
Database Component
Install
Next
License Agreement
Run Test
I accept the terms in the license agreement
Cryptography Configuration
Passphrase
Confirm Passphrase
Caution
Caution
Destination Folder
Change
Install.
Database Install Tool
Launch Management Portal:
Finish
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Database Setup
Launch Management Portal: Database Install Tool
Start >
All Programs > Management Portal > Database > Database Installer.
Next
Server Name
(local).
Database Name
Portal.
Connect Using
This is the recommended option
Only select this option if you are using a database
catalog on a different domain
Test Connection
Select an Action to Perform
Install a New Database
Setup Replication
Replicated Configuration
Share Name
ReplData.
Folder Path
C:\Program Files (x86)\Microsoft SQL
Server\MSSQL.1\MSSQL\repldata.
Configure the Location of Data Files
Next.
Location
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Initial Size
Max Size
Unrestricted
Size
Update
Default
Configure SQL Server Agent Service Identity
Account Type
Domain.
User Name
sql_agent_user
Automatically create the user account if missing
For all
other systems, you must set up the required account manually
Password
Confirm Password
Web Application Servers Network Service Configuration
Domain
Machine Name
Note:
Add
Next
Close
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Granting the Reporting Services Execution Account Permissions
on the Unified CCMP Database
Start > All Programs > Microsoft SQL Server 2005 > SQL Server
Management Studio
Connect
Security > Logins
Logins
New
Login
<DOMAIN>\<Username>
User Mapping
Map
Portal
Database role membership for: Portal
OK
Close
Application Server Component
Application Server Component Installation
Run Test
Install.
Next
I accept the terms in the license agreement
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Destination Folder
Change
Cryptography Configuration
Passphrase
Confirm Passphrase
Caution
SQL Server
Note:
Catalog Name
Portal
Connect Using Windows authentication
Microsoft SQL
Server authentication
Install
Finish.
Web Server Component
Web Server Component Installation
Run Test
Installation Guide for Cisco Unified Contact Center Management Portal Release 8.5(3)
Install.
30
I accept the terms in the license agreement
Install.
Finish.
Data Import Server Component
Data Import Server Component Installation
Run Test…
Install.
Next
I accept the terms in the license agreement
Passphrase
Confirm Passphrase
SQL Server
Catalog Name
Portal
Connect Using Windows authentication
Complete
Custom
Custom
Complete
Destination Folder
Change
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Session File Folder
Change
Install.
Finish.
Provisioning Server Component
Provisioning Server Component Installation
Run Test
Install.
Next
I accept the terms in the license agreement
Passphrase
Confirm Passphrase
SQL Server
Catalog Name
Portal
Connect Using
Windows authentication
SQL Server authentication
Change
Install.
Finish
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Diagnostic Framework
Diagnostic Framework Installation
Run
Test
Install.
Next
I accept the terms in the license agreement
Destination Drive
Change
Select Certificate
Self-Signed Certificate –
Trusted Certificate
Install.
Finish.
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5. Component Configuration
Unified CCMP Cluster Configuration Overview
AWDB database security
common ConAPI credentials
CMS server
Portal Servers
Unified CCE
Unified CM
Network Applications Manager
Note:
Side A Database server.
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AWDB and HDSDB Database Security Configuration
Note:
Start > All Programs > Microsoft SQL Server > Management
Studio
Security
Logins
New Logins
Login Name
DOMAIN>\<MACHINENAME>$
Authentication
Windows Authentication
OK
Users mapped to this login:
Database role membership for:
Public
db_datareader
OK
Common ConAPI Credentials
ConAPI
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Start >
Program Files > Cisco Unified CCE Tools > Administration Tools >
Configuration Manager
Note:
/console
Tools/List Tools
Application Instance List
Retrieve
Add
Name
Application Key
Confirm Application Key
Application Type
Cisco Voice
Permission Level
Save
Full read/write
.
CMS Server Setup
Note:
CMS Node
cmsnode
cms_jserver
CMS Node
Start > Run > C:\icm\bin\cmscontrol.exe
Add
Details
Application Connection
Administration & Data Server link
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Administration & Data Server RMI registry port
Application link
Application RMI registry port
Note:
Application host name
OK
Unified CCMP Configuration Procedure
Start > All Programs > Management Portal > Configuration
Manager
Database Connection
Server Name
Database
Portal.
Authentication
Windows Authentication
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SQL Server Authentication
OK
Save
Revert
Note:
Manager
Configuration
Physical Servers
New
Server Configuration
Note:
Server Name
Default Hostname
Note:
Default IP Address
OK.
UCCMP Servers
Application Servers
Primary Application Servers
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Dual-sided
Secondary Application Servers
UCCMP Database
UCCMP Databases
New
UCCMP Database
Configuration
Note:
Server
Servers
Catalog
Portal
Default Database Connection Parameters
Windows authentication
SQL Server authentication
Login Name
Password
Note:
OK.
UCCMP Database Replication
remain in the UCCMP Database
Start > Run
Services.msc
OK.
SQL Server Agent
Started
Start.
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Replication.
Note:
Replicate
Yes
Execute
Yes
Close
OK
Close
SQL
Server Management Studio
Launch Replication
Monitor
My Publishers
My Publishers > Add Publishers
Add > Add SQL Server Publisher
Server Name
Authentication
Connect
OK
OK
Warnings and
Agents
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Start
Agent.
Reporting Services Servers
New
Test
OK
Note:
Report Server Databases
Report Server Databases
New
Server
Authentication
OK
Report Server Database Replication
Replication
Replicate
Installation Guide for Cisco Unified Contact Center Management Portal Release 8.5(3)
Yes
Execute
41
back up
publisher
All Programs > Microsoft SQL Server 2005 > Configuration
Tools > Reporting Services Configuration
and
Connect
Encryption Keys
Backup
…
.snk
OK
Exit
restore
subscriber
All Programs > Microsoft SQL Server 2005 > Configuration
Tools > Reporting Services Configuration
Connect
Encryption Keys
Restore
…
.snk
Open
OK
Exit
UCCMP Provisioning
New
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Server
Enabled
OK.
Communications Servers
Note:
Unified ICM
Unified ICM
New
CICM Database
Configuration
Instance Name
Server
Servers
Database Connection Parameters
Windows authentication
SQL Server authentication
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Login Name
Password
ICM Instance
HDS
AWDB Catalog
<instance>_
HDS Catalog
<instance>_
Common ConAPI Credentials
Application Name
Application Key
Remote Registry Port
Note:
Local Registry Port
Local Port
Note:
Provisionable
NAM Based
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Dual-sided
Note:
Self-Skilling Enabled
Multi Media Support
Configure Active Directory Mapping
Directory
Browse Active
Domain Controller A
Domain Controller B
Use Secure Authentication
Username
Password
Refresh
OK
OK
NAMs
Note:
NAM
New
NAM Configuration
Instance Name
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Server
Servers
Database Connection Parameters
Windows authentication
SQL Server authentication
Login Name
Password
Unified ICM Instance
HDS
only
AWDB Catalog
HDS Catalog
Common ConAPI Credentials
Application Name
Application Key
Remote Registry Port
Local Registry Port
Provisionable
Dual-sided
Multi Media Support
Configure Active Directory Mapping
Active Directory
Browse
Domain Controller A
Domain Controller B
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Use Secure Authentication
Username
Password
Refresh
OK
Unified CMs
Unified CMs
New.
Yes.
Note:
Note:
services.msc
Instance Name
Note:
Server
Version
Unified CM Version
Version
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Endpoint
User Name
Password
Test
Provisionable
Unified CM
Add
Add.
PG User
<SERVER>/
OK.
Management
Portal Data Import
Configuring the Windows firewall for UCCE Provisioning
Start
All Programs > Administrative Tools > Server Manager
Configuration
Windows Firewall with Advanced Security
Inbound
Rules
New Rule
Port
TCP
New Inbound Rule Wizard
Next
Next
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Allow the connection
Next
Next
Finish
Connection Manager
Connection Manager
Connection Source
Note:
Connection Target
New
Create All Connections.
Connections by Server
Global Properties
Java RMI Server Host Name
Additional VM Parameters
Caution
Saving the Configuration
Save
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6. Post-Installation Steps
Starting the Unified CCMP Services
Start > Run
Services.msc
OK.
Started
Start.
web servers
database servers
Note:
Logging in to Unified CCMP
Start > All Programs > Management
Portal > Web > Management Portal
Note:
Note:
Administration Manual for Cisco Unified
Contact Center Management Portal.
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Report Uploading
Start All Programs Management Portal Report Uploader
Audit Report Uploader.
Upload Audit Reports
administrator
User Name
Password
Note:
Upload.
Unified CVP Media File Upload
PortalMedia
Preparing the Configuration
Host Name
IP Addresses
User Name
Password
File Replication
Distributed File
System.
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Distributed File System File Replication
Procedure Call
Remote
Configuring Distributed File System for Unified CVP Media File
Upload
Start > Program Files > Administrative Tools > Distributed File
System
Distributed File System
Distributed File System
New Root
New Root Wizard.
Domain Root
Root Type
Host
Server
Host Name
Root Name
Folder to Share
PortalMedia
Note:
Finish
Configuring DFS Root Targets
New Root Target
Server Name
Folder to Share
Note:
Next
DomainName>\PortalMedia
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Configuring File Replication for Unified CVP Media File Upload
Automatic
Start > Program Files > Administrative Tools > Distributed File
System
Distributed File System
Show Root
PortalMedia
PortalMedia
System
Configure Replication
Configure Replication Wizard
Distributed File
Full Mesh
Finish
\\<DomainName>\PortalMedia
Support for Additional Languages
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Note:
Settings > User Settings
Save
Validating the Unified CCMP Installation
Check
Success Criteria
Unified CCE Provisioning
Unified CM Provisioning
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Reporting
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Security Hardening
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7. Upgrading from a Previous Version
Note.
Which Upgrade Procedure
Distributed Architecture
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CCMP Database Server A
CCMP Database Server B
Provisioning Server
Portal
Reporting
Services
Data Import Server
SQL Replication
Reporting
Services
SQL Replication
CCMP Web/Application Server A
Provisioning Server
Portal
Data Import Server
CCMP Web/Application Server B
Application Server
Application Server
Web Server
Web Server
CCMP Database Server A
CCMP Database Server A
Provisioning Server
Provisioning Server
Portal
Portal
Data Import Server
Data Import Server
Secondary
Primary
CCMP Web/Application Server A
Primary
CCMP Web/Application Server A
Application Server
Application Server
Web Server
Web Server
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Single-Sided Upgrade
Overview and Checklist
Note:
original
Step
Prepare the in place Unified CCMP servers
Complete
Uninstall Existing Unified CCMP Software
Upgrade the Portal database
Install the remaining Unified CCMP components:
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Step
Complete
Prepare the in place Unified CCMP Servers
Stopping the Unified CCMP Services
Start
Open
Run
services.msc
Run
Services
UCCMP: Data Import Server
Stop.
Services
Start
Open
services.msc
Run
Run
Services
UCCMP: Partitioning Table Manager
Stop.
Services
Open
Start Run
Run
services.msc
Services
UCCMP: Provisioning Server
Stop.
Services
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Start
Open
services.msc
Run
Run
Services
Unified CCMP: Monitoring Service
Stop.
When UCCMP: System Monitoring Services stops,
these other services will also stop. Do you want to stop these services?
Yes.
Services
Backing up the CCMP Portal and Report Server Databases
Start > All Programs > Microsoft SQL
Server 2005 > SQL Server Management Studio
Portal
Portal
Tasks
Back Up
Destination
Remove
Add
Ok
Start
Run
services.msc.
SQL Server Reporting Services
Start > All Programs > Microsoft SQL
Server 2005 > SQL Server Management Studio
ReportServer
ReportServer
Tasks
Destination
Back Up
Remove
Add
Ok
ReportServerTempDB
ReportServerTempDB
Destination
Tasks
Back Up
Remove
Add
Ok
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Uninstall Existing Unified CCMP Software
Uninstalling the Data Import Server Component
Start > Control Panel
Programs and Features
Management Portal: Data Import Server
Uninstall
Yes
Uninstalling the Provisioning Server Component
Start > Control Panel
Programs and Features
Management Portal: Provisioning Server
Uninstall.
Yes
C:\Program Files\Management
Portal\Provisioning Server\Config
Uninstalling the Database Installer Component
Start > Control Panel
Programs and Features
Management Portal: Database Install Tool.
Uninstall
Uninstalling the Application Server Component
Start > Control Panel
Programs and Features
Management Portal: Application Server.
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Uninstall
Yes
Uninstalling the Web Application Component
Start > Control Panel
Programs and Features
Management Portal: Web Application.
Uninstall
Yes
Upgrade the CCMP Portal Database
Installing the Database Installer
autorun.hta
Database Server
Install
Next
Run Test
License Agreement
I accept the terms in the license agreement.
Cryptography Configuration
Passphrase
when you first installed
CCMP
Confirm Passphrase
Destination Folder
Change
Install.
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Note:
Launch Management Portal:
Finish
Database Install Tool
Launch Management Portal: Database Install Tool
Start
> All Programs > Management Portal > Database > Database Installer.
Next
Server Name
(local).
Database Name
Connect Using
This is the recommended option
Only select this option if you are using a database
catalog on a different domain
Test Connection
OK
Select an Action to Perform
database
Next
Encrypted Package
Upgrade an existing
Next.
Next
Install the remaining Unified CCMP components
Data Import Server Component Installation
Run Test…
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64
Next
I accept the terms in the license agreement.
Passphrase
Confirm Passphrase
SQL Server
Catalog Name
Portal
Connect Using Windows authentication
Complete
Custom
Custom
Complete
Destination Folder
Change
Session File Folder
Change
Install.
Finish.
Provisioning Server Component Installation
Run Test
Install.
Next
I accept the terms in the license agreement.
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Passphrase
Confirm Passphrase
SQL Server
Catalog Name
Portal
Connect Using
Windows authentication
SQL Server authentication.
Change
Install.
Finish
Application Server Component Installation
Run Test
Install.
Next
I accept the terms in the license agreement.
Destination Folder
Change
Cryptography Configuration
Passphrase
Confirm Passphrase
Caution
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SQL Server
Catalog Name
Portal
Connect Using Windows authentication
Microsoft SQL
Server authentication
Install
Finish.
Web Server Component Installation
Run Test
Install.
I accept the terms in the license agreement.
Install.
Finish.
Starting the Unified CCMP Services
Start > Run
Services.msc
OK.
Started
Start.
web/application server
database server
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Note:
Total Outage Upgrade
Overview and Checklist
Note:
original
Step
Prepare the in place Unified CCMP servers
Complete
Uninstall Existing Unified CCMP Software
Upgrade the Portal database
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Step
Complete
Install the remaining Unified CCMP components:
Reinitialize Replication:
Prepare the in place Unified CCMP Servers
Stopping the Unified CCMP Services
Start
Open
Run
Run
services.msc
Services
UCCMP: Data Import Server
Stop.
Services
Start
Run
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Run
69
Open
services.msc
Services
UCCMP: Partitioning Table Manager
Stop.
Services
Start
Open
services.msc
Run
Run
Services
UCCMP: Provisioning Server
Stop.
Services
Start
Open
services.msc
Run
Run
Services
Unified CCMP: Monitoring Service
Stop.
When UCCMP: System Monitoring Services stops,
these other services will also stop. Do you want to stop these services?
Yes.
Services
Unreplicating the Report Server and CCMP Portal Databases
Start > Programs > Management Portal >
Configuration Management
OK
UCCMP Servers
Report Server Databases
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Replication
Unreplicate
Execute
Yes
Note:
Close.
Ok.
UCCMP Database
Replication
Unreplicate
Execute.
Yes
Note:
Close.
Ok.
Close
Backing up the CCMP Portal and Report Server Databases
Start > All Programs > Microsoft
SQL Server 2005 > SQL Server Management Studio
Portal
Portal
Tasks
Back Up
Destination
Remove
Add
Ok
Start Run
SQL Server Reporting Services
services.msc.
Start > All Programs > Microsoft
SQL Server 2005 > SQL Server Management Studio
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ReportServer
ReportServer
Tasks
Back Up
Destination
Remove
Add
Ok
ReportServerTempDB
ReportServerTempDB
Tasks
Destination
Back Up
Remove
Add
Ok
Uninstall Existing Unified CCMP Software
Uninstalling the Data Import Server Component
Start > Control Panel
Programs and Features
Management Portal: Data Import Server
Uninstall
Yes
Uninstalling the Provisioning Server Component
Start > Control Panel
Programs and Features
Management Portal: Provisioning Server
Uninstall.
Yes
C:\Program Files\Management
Portal\Provisioning Server\Config
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Uninstalling the Database Installer Component
Start > Control Panel
Programs and Features
Management Portal: Database Install Tool.
Uninstall
Uninstalling the Application Server Component
Start > Control Panel
Programs and Features
Management Portal: Application Server.
Uninstall
Yes
Uninstalling the Web Application Component
Start > Control Panel
Programs and Features
Management Portal: Web Application.
Uninstall
Yes
Upgrade the CCMP Portal Database
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Installing the Database Installer
autorun.hta
Database Server
Install
Next
Run Test
License Agreement
I accept the terms in the license agreement.
Cryptography Configuration
Passphrase
when you first installed
CCMP
Confirm Passphrase
Destination Folder
Change
Install.
Note:
Database Install Tool
Launch Management Portal:
Finish
Launch Management Portal: Database Install Tool
Start
> All Programs > Management Portal > Database > Database Installer.
Next
Server Name
(local).
Database Name
Connect Using
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This is the recommended option
Only select this option if you are using a database
catalog on a different domain
Test Connection
OK
Select an Action to Perform
database
Next
Encrypted Package
Upgrade an existing
Next.
Next
Install the remaining Unified CCMP components
Data Import Server Component Installation
Run Test…
Install.
Next
I accept the terms in the license agreement.
Passphrase
Confirm Passphrase
SQL Server
Catalog Name
Portal
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Connect Using Windows authentication
Complete
Custom
Custom
Complete
Destination Folder
Change
Session File Folder
Change
Install.
Finish.
Provisioning Server Component Installation
Run Test
Install.
Next
I accept the terms in the license agreement.
Passphrase
Confirm Passphrase
SQL Server
Catalog Name
Portal
Connect Using
Windows authentication
SQL Server authentication.
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Change
Install.
Finish
Application Server Component Installation
Run Test
Install.
Next
I accept the terms in the license agreement.
Destination Folder
Change
Cryptography Configuration
Passphrase
Confirm Passphrase
Caution
SQL Server
Catalog Name
Portal
Connect Using Windows authentication
Microsoft SQL
Server authentication
Install
Finish.
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Web Server Component Installation
Run Test
Install.
I accept the terms in the license agreement.
Install.
Finish.
Reinitialize Replication
Reinstantiating CCMP Database Replication
Start > All Programs > Management
Configuration Management
Portal >
OK
UCCMP Servers
UCCMP Database
Replication.
Replicate
Yes
Execute
Yes
Close
OK
Close
.
Start > All Programs > Microsoft
SQL Server 2005 > SQL Server Management Studio
Replication
Launch Replication Monitor
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My Publishers
My Publishers > Add Publishers.
Add > Add SQL Server Publisher
Server Name
Authentication
Connect
OK
17.
OK
Warnings and
Agents
Start
Agent.
Report Server Database Replication
Start > All Programs > Management
Configuration Management
Portal >
OK
UCCMP Servers
Report Server Databases
Replication
Replicate;
Yes
Execute
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Close.
OK
Close
.
Starting the Unified CCMP Services
Start > Run
Services.msc
OK.
Started
Start.
web/application servers
database servers
Note:
Split Side Upgrade
Overview
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Note:
original
Steps to split a Dual-Sided system and upgrade Side-A
Step
Prepare the in place Unified CCMP servers
Complete
Uninstall Existing Unified CCMP Software on Side A
Upgrade the Portal database
Install the remaining Unified CCMP components:
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Step
Complete
Finalize Configuration:
Prepare the in place Unified CCMP Servers
Stopping the Unified CCMP Services
Start
Open
services.msc
Run
Run
Services
UCCMP: Data Import Server
Stop.
Services
Start
Open
services.msc
Run
Run
Services
UCCMP: Partitioning Table Manager
Stop.
Services
Start
Open
services.msc
Run
Run
Services
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UCCMP: Provisioning Server
Stop.
Services
Start
Open
services.msc
Run
Run
Services
Unified CCMP: Monitoring Service
Stop.
When UCCMP: System Monitoring Services stops,
these other services will also stop. Do you want to stop these services?
Yes.
Services
Unreplicating the Report Server and CCMP Databases
Portal >
OK
Start > All Programs > Management
Configuration Management
UCCMP Servers
Report Server Databases
Replication
Unreplicate
Execute
Yes
Note:
Close.
Ok.
UCCMP Database
Replication
Unreplicate
Execute.
Yes
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Note:
Close.
Ok.
Close
Backing up the Portal and ReportServer Databases
Start > All Programs > Microsoft
SQL Server 2005 > SQL Server Management Studio
Portal
Portal
Tasks
Back Up
Destination
Remove
Add
Ok
Start
Run
services.msc.
SQL Server Reporting Services
Start > All Programs > Microsoft
SQL Server 2005 > SQL Server Management Studio
ReportServer
ReportServer
Tasks
Back Up
Destination
Remove
Add
Ok
ReportServerTempDB
ReportServerTempDB
Tasks
Destination
Back Up
Remove
Add
Ok
Uninstall Existing Unified CCMP Software
Uninstalling the Data Import Server Component
Start > Control Panel
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Programs and Features
Management Portal: Data Import Server
Uninstall
Yes
Uninstalling the Provisioning Server Component
Start > Control Panel
Programs and Features
Management Portal: Provisioning Server
Uninstall.
Yes
C:\Program Files\Management
Portal\Provisioning Server\Config
Uninstalling the Database Installer Component
Start > Control Panel
Programs and Features
Management Portal: Database Install Tool.
Uninstall
Uninstalling the Application Server Component
Start > Control Panel
Programs and Features
Management Portal: Application Server.
Uninstall
Yes
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Uninstalling the Web Application Component
Start > Control Panel
Programs and Features
Management Portal: Web Application.
Uninstall
Yes
Upgrade the Portal Database
Installing the Database Installer
autorun.hta
Database Server
Install
Next
Run Test
License Agreement
I accept the terms in the license agreement.
Cryptography Configuration
Passphrase
when you first installed
CCMP
Confirm Passphrase
Destination Folder
Change
Install.
Note:
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Launch Management Portal:
Finish
Database Install Tool
Launch Management Portal: Database Install Tool
Start
> All Programs > Management Portal > Database > Database Installer.
Next
Server Name
(local).
Database Name
Connect Using
This
is the recommended option
Only select this option if you are using a database catalog on
a different domain
Test Connection
OK
Select an Action to Perform
database
Next
Encrypted Package
Upgrade an existing
Next.
Next
Install the remaining Unified CCMP components
Data Import Server Component Installation
Run Test…
Install.
Next
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I accept the terms in the license agreement
Passphrase
Confirm Passphrase
SQL Server
Catalog Name
Portal
Connect Using Windows authentication
Complete
Custom
Custom
Complete
Destination Folder
Change
Session File Folder
Change
Install.
Finish.
Provisioning Server Component Installation
Run Test
Install.
Next
I accept the terms in the license agreement.
Passphrase
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Confirm Passphrase
SQL Server
Catalog Name
Portal
Connect Using
Windows authentication
SQL Server authentication.
Change
Install.
Finish
Application Server Component Installation
Run Test
Install.
Next
I accept the terms in the license agreement.
Destination Folder
Change
Cryptography Configuration
Passphrase
Confirm Passphrase
Caution
SQL Server
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Catalog Name
Portal
Connect Using Windows authentication
Microsoft SQL
Server authentication
Install
Finish.
Web Server Component Installation
Run Test
Install.
I accept the terms in the license agreement.
Install.
Finish.
Force Failover Connections to the active side
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Update Side B to enable Provisioning and Import
Update CMS Control Console and Configuration Manager to enable
Provisioning
Start>Programs>Cisco Unified CCE Tools>Administration Tools>
CMS Control application
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Application Connections
Add.
Ok.
Apply
Start > Programs > Management Portal >
Configuration Management
OK
Communication Servers
Unified ICM
OK
OK.
Close.
Starting the Unified CCMP Services
Start > Run
Services.msc
OK.
Started
Start.
Web/application servers
database servers
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Note:
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Steps to upgrade a split side-B and reinitialize replication
Step
Prepare the in place Unified CCMP servers
Complete
Uninstall Existing Unified CCMP Software on Side B
Upgrade the Portal database
Install the remaining Unified CCMP components:
Finalize Configuration:
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Prepare the in place Unified CCMP Servers
Stopping the Unified CCMP Services
Start
Open
services.msc
Run
Run
Services
UCCMP: Data Import Server
Stop.
Services
Start
Open
services.msc
Run
Run
Services
UCCMP: Provisioning Server
Stop.
Services
Start
Open
services.msc
Run
Run
Services
UCCMP: Partitioning Table Manager
Stop.
Services
Start
Open
services.msc
Run
Run
Services
Unified CCMP: Monitoring Service
Stop.
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Services
Backing up the CCMP Portal and Report Server Databases
Start > All Programs > Microsoft
SQL Server 2005 > SQL Server Management Studio
Portal
Portal
Tasks
Back Up
Destination
Remove
Add
Ok
Start
Run
services.msc.
SQL Server Reporting Services
Start > All Programs > Microsoft
SQL Server 2005 > SQL Server Management Studio
ReportServer
ReportServer
Tasks
Back Up
Destination
Remove
Add
Ok
ReportServerTempDB
ReportServerTempDB
Tasks
Destination
Back Up
Remove
Add
Ok
Uninstall Existing Unified CCMP Software
Uninstalling the Data Import Server Component
Start > Control Panel > Programs and
Features
Management Portal: Data Import Server
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Uninstall
Yes
Uninstalling the Provisioning Server Component
Start > Control Panel > Programs and
Features
Management Portal: Provisioning Server
Uninstall.
Yes
C:\Program Files\Management
Portal\Provisioning Server\Config
Uninstalling the Database Installer Component
Start > Control Panel > Programs and
Features
Management Portal: Database Install Tool.
Uninstall
Uninstalling the Application Server Component
Start > Control Panel > Programs and
Features
Management Portal: Application Server.
Uninstall
Uninstalling the Web Application Component
Start > Control Panel > Programs and
Features
Management Portal: Web Application.
Uninstall
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Upgrade the CCMP Portal Database
Installing the Database Installer
autorun.hta
Database Component
Install
Next
Run Test
License Agreement
I accept the terms in the license agreement.
Cryptography Configuration
Passphrase
when you first installed CCMP
Confirm Passphrase
Destination Folder
Change
Install.
Note:
Restoring the A-Side DB Backup on Side B”
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Performing an upgrade of the B-Side DB
Launch Management Portal:
Finish
Database Install Tool
Launch Management Portal: Database Install Tool
Start
> All Programs > Management Portal > Database > Database Installer.
Next
Server Name
(local).
Database Name
Portal.
Connect Using
This is the recommended option
Only select this option if you are using a database
catalog on a different domain
Test Connection
Select an Action to Perform
database
Next
Encrypted Package
Upgrade an existing
Next.
Next
Restoring the A-Side DB Backup on Side B
Start > All Programs > Microsoft SQL Server 2005> Management
Studio
Tasks > Restore
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From Device
Add
OK
To Database
Options
Overwrite the existing database
OK
Install the remaining Unified CCMP components
Data Import Server Component Installation
Run Test…
Install.
Next
I accept the terms in the license agreement.
Passphrase
Confirm Passphrase
SQL Server
Catalog Name
Portal
Connect Using Windows authentication
Complete
Custom
Custom
Complete
Destination Folder
Change
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Session File Folder
Change
Install.
Finish.
Provisioning Server Component Installation
Run Test
Install.
Next
I accept the terms in the license agreement.
Passphrase
Confirm Passphrase
SQL Server
Catalog Name
Portal
Connect Using
Windows authentication
SQL Server authentication.
Change
Install.
Finish
Application Server Component Installation
Run Test
Install.
Next
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I accept the terms in the license agreement.
Destination Folder
Change
Cryptography Configuration
Passphrase
Confirm Passphrase
Caution
SQL Server
Catalog Name
Portal
Connect Using Windows authentication
Microsoft SQL
Server authentication
Install
Finish.
Web Server Component Installation
Run Test
Install.
I accept the terms in the license agreement.
Install.
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Finish.
Disable Failover Connections being forced to the active side
Reinitialize Replication
Reinstantiating CCMP Database Replication
Start > All Programs > Management
Configuration Management
Portal >
OK
UCCMP Servers
UCCMP Database
Replication.
Replicate
Yes
Execute
Yes
Close
OK
Close
.
Start > Programs > Microsoft SQL
Server 2005 > SQL Server Management Studio
Replication
Launch Replication Monitor
My Publishers
My Publishers > Add Publishers.
Add > Add SQL Server Publisher
Server Name
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Authentication
Connect
OK
17.
OK
Warnings and
Agents
Start
Agent.
Report Server Database Replication
Portal >
Start > All Programs > Management
Configuration Management
OK
UCCMP Servers
Report Server Databases
Replication
Replicate;
Yes
Execute
Close.
OK
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Close
.
Starting the Unified CCMP Services
Start > Run
Services.msc
OK.
Started
Start.
web/application servers
database servers
Note:
Upgrade from a version before 8.5(2)
Caution:
Upgrade Checklist
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Step
Before Upgrading
Complete
Installing Unified CCMP
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Step
Complete
Confirm the Successful Upgrade
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Upgrade Procedure
Before Upgrading
Stopping the Unified CCMP Services
Start
Open
services.msc
Run
Run
Services
UCCMP: Data Import Server
Note:
Management Portal: Data Import Server
Stop.
Services
Start
Open
services.msc
Run
Run
Services
Stop
Unified CCMP
Note:
Management Portal: <SERVICE NAME>
Services
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Removing Portal Database Replication
If you have a dual-sided installation then you must follow these steps to remove
replication.
Start > All Programs > Management
Portal > Configuration Manager Note:
Cluster Configuration
UCCMP Servers Note:
UCCMP Database
Note:
Portal Database
Replication
Unreplicate
Yes
Note
OK
Removing Reporting Services Replication
If you have a dual-sided installation of Unified CCMP version 8.0 or above
Reporting Services replication must also be removed.
Start > All Programs > Management
Portal > Configuration Manager
UCCMP Servers
Report Server Databases
Replication
Unreplicate
Yes
Note:
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Backing up the Databases
Start > All Programs > Microsoft SQL
Server > Enterprise Manager
Start > All Programs > Microsoft SQL Server 2005 >
SQL Server Management Studio
Portal
Portal
Tasks > Backup.
.bak
Windows Server 2008 R2 Installation
Installing Microsoft SQL Server 2005
do not
Restoring the Reporting Services Databases
Start > All Programs > Microsoft
SQL Server> Management Studio
Databases
Restore Database
From Device
Add
OK
OK
To Database
OK
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Reporting Services Configuration
Start > All Programs > Microsoft SQL
Server 2005 > Configuration Tools > Reporting Services Configuration
Connect
Report Server Virtual Directory
New
OK
Report Manager Virtual Directory
New.
OK.
Web Service Identity
New
Built In Account
Local System.
OK.
New
Built In Account
Local System.
OK.
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Apply
Database Setup
Server Name
Connect
Database Name
ReportServer
Upgrade
Note:
OK
Apply
Reporting Services Configuration Manager
Encryption
Keys
Delete
OK
Execution Account
Specify an execution account
Apply
Exit
Updating the ReportServerTempDB schema
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Note:
after upgrading and before replicating
Installing Unified CCMP
Prerequisites
Database Component
autorun.hta
Run Test
Database Component
Install
Next
License Agreement
I accept the terms in the license agreement
Cryptography Configuration
Passphrase
when you first installed CCMP
Confirm Passphrase
Destination Folder
Change
Install.
Database Install Tool
Launch Management Portal:
Finish
Note:
Install Tool
Launch Management Portal: Database
Finish
Launch Management Portal: Database Install Tool
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Start >
All Programs > Management Portal > Database > Database Installer.
Next
Server Name
(local).
Database Name
Portal.
Connect Using
This is the recommended option
Only select this option if you are using a database
catalog on a different domain
Test Connection
Select an Action to Perform
Install a new database
Setup Replication
Next.
Replicated Configuration
Share Name
ReplData.
Folder Path
C:\Program Files
(x86)\Microsoft SQL Server\MSSQL.1\MSSQL\repldata.
Configure the Location of Data Files
Next.
Configure SQL Server Agent Service Identity
Account Type
Domain.
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User Name
sql_agent_user
Automatically create the user account if missing
For all
other systems, you must set up the required account manually
Password
Confirm Password
Web Application Servers Network Service Configuration
Domain
Machine Name
Note:
Add
Next
Close
Granting the Reporting Services Execution Account Permissions on the
Unified CCMP Database
Start > All Programs > Microsoft SQL Server 2005 > SQL Server
Management Studio
Connect
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Security > Logins
Logins
New
Login
<DOMAIN>\<Username>
User Mapping
Map
Portal
Database role membership for: Portal
OK
Close
Restoring the Portal Database Backup
Start > All Programs > Microsoft SQL Server 2005> Management
Studio
Tasks > Restore
From Device
Add
OK
To Database
Options
Overwrite the existing database
OK
Upgrading the Portal Databases
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Launch Management Portal: Database Install Tool
Start > All Programs >
Management Portal > Database > Database Installer.
Next
Server Name
(local).
Database Name
Portal).
Connect Using
This is the recommended option
Only select this option if you are using a database
catalog on a different domain
Test Connection
OK
Select an Action to Perform
Upgrade an existing database
Select Source Media
Next.
Next
Next
Close
Caution:
Application Server Component
when you first installed CCMP
Web Server Component
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Data Import Server Component
when you first installed CCMP
Provisioning Server Component
when you first installed CCMP
Unified CCMP Configuration
Add the Application Servers to the Cluster
Start > All Programs > Management Portal > Configuration
Manager
OK
UCCMP Servers
Primary Application Servers
Dual-sided
Secondary Application Servers
Reinstantiating Portal Database Replication
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UCCMP
Databases
Replication.
Note:
Replicate
Yes
Execute
Yes
Close
OK
Close
.
SQL
Server Management Studio
Launch Replication Monitor
My Publishers
My Publishers > Add Publishers.
Add > Add SQL Server Publisher
Server Name
Authentication
Connect
OK
OK
Warnings and
Agents
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Start
Agent.
Add the Report Server Databases to the Cluster
Report Server Databases
New.
Server
Authentication C
OK
Report Server Database Replication
Replication
Replicate;
Yes
Execute
back up
All Programs > Microsoft SQL Server 2005 > Configuration
Tools > Reporting Services Configuration
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and
Connect
Encryption Keys
Backup
…
.snk
Save
Exit
restore
All Programs > Microsoft SQL Server 2005 > Configuration
Tools > Reporting Services Configuration
Connect
Encryption Keys
Restore
…
.snk
Open
OK
Exit
Configuring the Windows firewall for UCCE Provisioning
Note:
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Validating an Upgrade
Check
Success Criteria
Unified CCE Provisioning Tests
CUCM Provisioning Tests
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8. Platform Uninstallation
Uninstalling the Data Import Server and Provisioning Components
Removing Replication
If you have a dual-sided installation, follow these steps to remove replication
before uninstalling the Data Import Server.
UCCMP: Data Import Server
Start
Open
Run
Run
services.msc
Services
UCCMP: Data Import Server
Stop.
Services
Start > All Programs > Management Portal > Configuration
Manager
UCCMP Servers
UCCMP Database
Replication
Unreplicate
Yes
Note:
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Uninstalling the Data Import Server Component
Start > Control Panel > Uninstall a
Program
Management Portal: Data Import Server
Uninstall
Yes
Uninstalling the Provisioning Server Component
Start > Control Panel > Uninstall a
Program
Management Portal: Provisioning Server
Uninstall.
Yes
C:\Program Files\Management
Portal\Provisioning Server\Config
Uninstalling the Database Component
. Do not remove the database catalogs from your system unless
you intend to permanently remove Unified CCMP.
Caution
DO NOT
Start > All Programs > Management
Portal > Database > Database Installer
Next.
Server Name
(local).
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Database Name
Portal).
Connect Using
This is the recommended option
Only select this option if you are using a database
catalog on a different domain
Test Connection
OK
Select an Action to Perform
database
Next.
Next
Delete an existing
Close
Remove Programs
Start Control Panel
Add/Remove Programs
Add or
Management Portal: Database Install Tool.
Remove
Uninstalling All Other Components
Uninstall
Programs
and Features
Note:
services.msc
ReportServer
ReportServer
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9. Troubleshooting
Installing Unified CCMP Components with Logging Enabled
setup.msi /lv*
setup.msi /lv* c:\mylog.txt
c:\mylog.txt
Next
Adding a New Web Server After the Database Is Installed
Run as administrator
http://localhost/reports
Properties
New Role Assignment
Group or user
name
<DOMAIN>\<MACHINENAME$>
CISCO\CCMPWEBBC$.
Roles
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OK
Site Settings
Configure site-wide security
New Role Assignment
Group or user
name
OK
Exit
SQL Server Management Studio
Security
Explorer
New > Login
Object
Login Name
<DOMAIN>\<MACHINENAME$>
OK
Security
New >
User
User Name
<DOMAIN>\<MACHINENAME$>
Login Name
Database Role Membership
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OK.
Upgrade Troubleshooting
SQL Server 2005 Reporting Services Upgrade Troubleshooting
Reporting Services Database Upgrade Fails
Tell me more
Server Name
Connect
New
OK
Database Name
OK
Database Name
Upgrade
Apply
OK
OK
Reports Do Not Run After the ReportServer Database Is Upgraded
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Note:
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Glossary
A
Audit
C
Certificate
Cluster
Commissioning
Configuration
Connection
Connectors
D
Domain
F
Failover
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Field
Firewall
H
Hyper Text Transfer Protocol (HTTP)
HTTPS - (HTTP) + Secure Sockets Layer (SSL)
M
Map
Microsoft SQL Server
P
Portal User
Power User
R
Report
S
Secure Sockets Layer (SSL)
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Service Provider
Structured Query Language (SQL)
String
T
Tenant User
U
Uniform Resource Locator (URL)
W
Web Browser
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Index
A
AJAX Extensions .......................... 5, 6
Application Instance List ...............35
Application Key ........... 23, 35, 43, 45
Architecture ....................................3
Audit .............................................50
Audit Reporting ............................50
autorun.hta.....................................6
C
CMS Server ...................................35
cms_jserver ..................................35
cmsnode .......................................35
ConAPI ............ 33, 34, 36, 43, 45, 47
Cryptography ........ 25, 28, 30, 31, 63
CVP Media File Upload .................50
D
Deployment Models .......................3
Deployment Specifics .....................2
DFS Root Targets ..........................51
Diagnostic Framework ............ 31, 32
Distributed File System .................51
Domain User Accounts ...................9
F
FIPS compliance ..............................8
Firewall ....................... 17, 71, 72, 81
J
J2SE Runtime Environment ........ 5, 6
L
Languages .....................................52
Local Port ................................ 43, 72
Local Registry Port ...... 23, 43, 45, 72
M
Microsoft SQL Server 2005 SMO 5, 6
Mixed Mode ........................... 12, 16
NET Framework 3.5 ............ 5, 6, 8, 9
Network VRU Script ..................... 50
P
PG User ........................................ 47
Prerequisites ...............................5, 6
R
Remote Registry Port ..............43, 45
Report Server Databases ............. 40
Replication............................... 40
report_execution_user .................. 9
Reporting Services Execution
Account ................................... 14
Resilience ....................................... 3
S
Security Hardening ...................... 55
Single Tier ...................................... 3
SQL Native Client Configuration . 13,
17
SQL Server Service Pack ............6, 10
sql_agent_user ....... 9, 23, 27, 64, 65
T
Tenant Administrator ...............1, 82
Tenant Supervisor .......................... 1
Two Tier ......................................... 3
U
UCCMP Database ......................... 38
Replication............................... 38
Unified CM ................................... 46
Unified ICM .................................. 42
Upgrade ..................................56, 58
W
WAV ............................................. 50
Windows Authentication . 12, 16, 34,
37
WSE 2.0 SP3 ................................5, 6
N
NAM..............................................44
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