Share your thoughts on the customer
experience and help us improve METRO
METRO wants to hear from you. Apply to serve on our new METRO Customer Advisory
Committee and help us make a difference to our customers.
What will the Customer Advisory Committee do?
The Customer Advisory Committee will be representatives of the METRO service area
who can provide real world feedback on METRO topics including:
• New service delivery options
• Service changes/modifications
• Image and marketing campaigns
• Day-to-day operations of the Authority
• Ways METRO can improve the customer service experience
Apply for the METRO Customer Advisory Committee at RideMETRO.org. If
you are selected to participate, members of the committee will attend four-quarterly
meetings at the METRO Administration building (1900 Main Street).
Apply now – the deadline for applications is Wednesday, November 16, 2011.
Questions? 713-739-3889 or email mw19@ridemetro.org.
Applying to the METRO Customer Advisory Committee does not guarantee acceptance.
CUSTOMER ADVISORY COMMITTEE APPLICATION
APPLICATION DEADLINE: WEDNESDAY, NOVEMBER 16, 2011
Name: ________________________________________________________________________________________
(Last)
(First)
(Middle)
Home Address: _____________________________________________________________________________
(Zip)
Preferred Phone: ________________________________ Mobile Phone: ___________________________________
Employer: ______________________________________ Business Phone: _______________________________
Occupation/Position: ________________________________________ Fax: ________________________________
Email Address: ____________________________________________________________________________
METRO recognizes and supports the concept of balanced representation on the Customer Advisory
Committee.
every effort
willOffice
be made
select
members
who
represent
diverse
If appointed,To
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give permission
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information
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the city website,
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including citizens of all ethnic groups as
Austin area,
City Connection?
Yeswell as people with disabilities.
No
In which geographic area of METRO’s service area do you reside? (N, NW, NE, S, SE, SW,
East, West, Inner Loop) _________________________________________
(Zip)
e-mail: ____________________________
Please check any METRO Services that you regularly use.
Local Buses
METRORail
METROLift
STAR Van
Park & Ride Buses
HOV
If you have a METRO Q® Fare Card, please provide the ID # _____________________________
Please list, if any, the bus routes that you regularly use _________________________________
Please select all of the destinations that you use METRO services to travel to:
Work
High School
College/University
Leisure Activities
Healthcare Appointments
Shopping
Religious Services
Other ______________________________
Do you have any disabilities that may require METRO accommodation ?
Yes
No
Serving on the Customer Advisory Committee requires a time commitment that includes
attendance at a welcome/introductory meeting and all quarterly meetings. Meetings are
currently scheduled to be held on Wednesday, December 14, 2011, Wednesday,
February, 22, 2012, Wednesday, May 16, 2012, Wednesday, August, 15, 2012, and
Wednesday, November 14, 2012.
Does your schedule allow you to make this type of time commitment?
Yes
No
Do you or your employer have business dealings with METRO which might present a conflict
of interest?
Yes
No
Describe any qualifications or expertise that relate to your interest in serving on this advisory committee.
It is also suggested that a cover letter and resume are submitted with the application.
__________________________________________________________________________________________
__________________________________________________________________________________________
__________________________________________________________________________________________
_________________________________________________________________________________________
__________________________________________________________________________________________
APPLICATION DEADLINE: WEDNESDAY, NOVEMBER 16, 2011
(Note: Application submission does not guarantee acceptance.)
Please email completed application to Monique Ward at mw19@ridemetro.org or
mail to:
Monique Ward
Service Design and Development, Public Engagement Division
1900 Main St.,
Houston, TX 77002
Attention: Customer Advisory Committee
You may also contact METRO to receive assistance or to discuss your application by
calling 713-739-3889.
ADA COMPLIANCE
Reasonable accommodations and equal access to communication are provided upon request.
All applications are considered public information under the Texas Open Records Act and will be kept on file for
twelve (12) months.