Cisco Unified Contact Center Express (Cisco Unified CCX) Software

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Technical Reference
Cisco Unified Contact Center Express (Cisco Unified CCX) Software
and Hardware Compatibility Guide - For CRS 3.0(x), CRS 3.1(x), CRS
3.5(x), CRS 4.0(x), CRS 4.1(x), CRS 4.5(x), and CRS 5.0(x)
Cisco Unified Contact Center Express and Cisco Unified IP IVR
Last Updated: August 2, 2010
This document lists supported product combinations for the Cisco Unified CCX Product sets that have reached End of Software Maintenance date sorted
by the Cisco Unified CCX version. They include:
• Cisco CRS 3.0(1) SPB Solution Set on page 4
• Cisco CRS and Cisco IP IVR, Release 3.5(3) SR3 Solution Set on
page 77
• Cisco CRS 3.0(2) SPA Solution Set on page 6
• Cisco CRS and Cisco IP IVR, Release 3.5(4) Solution Set on page
80
• Cisco CRS 3.0(3a) SPD Solution Set on page 8
• Cisco CRS and Cisco IP IVR, Release 3.5(4) SR1 Solution Set on
page 83
• Cisco CRS and Cisco IP IVR, Release 3.1(1) Solution Set on page 11
• Cisco CRS and Cisco IP IVR, Release 3.5(4) SR2 Solution Set on
page 86
• Cisco CRS and Cisco IP IVR, Release 3.1(1) SR1 Solution Set on
page 14
• Cisco CRS and Cisco IP IVR, Release 4.0(1) Solution Set on page
89
• Cisco CRS and Cisco IP IVR, Release 3.1(1) SR2 Solution Set on
page 17
• Cisco CRS and Cisco IP IVR, Release 4.0(1) SR1 Solution Set on
page 92
• Cisco CRS and Cisco IP IVR, Release 3.1(2) Solution Set on page 20
• Cisco CRS and Cisco IP IVR, Release 4.0(2) Solution Set on page
95
• Cisco CRS and Cisco IP IVR, Release 3.1(2) SR1 Solution Set on
page 23
• Cisco CRS and Cisco IP IVR, Release 4.0(3) Solution Set on page
98
• Cisco CRS and Cisco IP IVR, Release 3.1(2) SR2 Solution Set on
page 26
• Cisco CRS and Cisco IP IVR, Release 4.0(4) Solution Set on page
101
• Cisco CRS and Cisco IP IVR, Release 3.1(2) SR3 Solution Set on
page 29
• Cisco CRS and Cisco IP IVR, Release 4.0(4) SR1 Solution Set on
page 104
• Cisco CRS and Cisco IP IVR, Release 3.1(3) Solution Set on page 32
• Cisco CRS and Cisco IP IVR, Release 4.0(5/5a) Solution Set on
page 107
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Page 1
• Cisco CRS and Cisco IP IVR, Release 3.1(3) SR1 Solution Set on
page 35
• Cisco CRS and Cisco IP IVR, Release 4.0(5/5a) SR1 Solution Set
on page 110
• Cisco CRS and Cisco IP IVR, Release 3.1(3) SR2 Solution Set on
page 38
• Cisco CRS and Cisco IP IVR, Release 4.0(5/5a) SR2 Solution Set
on page 113
• Cisco CRS and Cisco IP IVR, Release 3.1(3) SR3 Solution Set on
page 41
• Cisco CRS and Cisco IP IVR, Release 4.1(1) Solution Set on page
116
• Cisco CRS and Cisco IP IVR, Release 3.1(3) SR4 Solution Set on
page 44
• Cisco CRS and Cisco IP IVR, Release 4.1(1) SR1 Solution Set on
page 119
• Cisco CRS and Cisco IP IVR, Release 3.1(3) SR5 Solution Set on
page 47
• Cisco CRS and Cisco IP IVR, Release 4.5(1) and 4.5(1)SR1
Solution Set on page 122
• Cisco CRS and Cisco IP IVR, Release 3.5(1) Solution Set on page 50
• Cisco CRS and Cisco IP IVR, Release 4.5(2) Solution Set on page
125
• Cisco CRS and Cisco IP IVR, Release 3.5(1) SR1 Solution Set on
page 53
• Cisco CRS and Cisco IP IVR, Release 4.5(2) SR1 Solution Set on
page 128
• Cisco CRS and Cisco IP IVR, Release 3.5(1) SR2 Solution Set on
page 56
• Cisco CRS and Cisco IP IVR, Release 4.5(2) SR2 Solution Set on
page 131
• Cisco CRS and Cisco IP IVR, Release 3.5(1) SR3 Solution Set on
page 59
• Cisco CRS and Cisco Unified IP IVR, Release 5.0(1) SR1 Solution
Set on page 134
• Cisco CRS and Cisco IP IVR, Release 3.5(2) Solution Set on page 62
• Cisco CRS and Cisco Unified IP IVR, Release 5.0(1) SR2 Solution
Set on page 138
• Cisco CRS and Cisco IP IVR, Release 3.5(2) SR1 Solution Set on
page 65
• Cisco CRS and Cisco Unified IP IVR, Release 5.0(2) Solution Set
on page 142
• Cisco CRS and Cisco IP IVR, Release 3.5(3) Solution Set on page 68
• Cisco CRS and Cisco Unified IP IVR, Release 5.0(2) SR1 Solution
Set on page 146
• Cisco CRS and Cisco IP IVR, Release 3.5(3) SR1 Solution Set on
page 71
• Cisco CRS and Cisco Unified IP IVR, Release 5.0(2) SR2 Solution
Set on page 150
• Cisco CRS and Cisco IP IVR, Release 3.5(3) SR2 Solution Set on
page 74
• Cisco CRS and Cisco Unified IP IVR, Release 5.0(2) SR3 Solution
Set on page 154
This document lists component version compatibilities for Cisco Unified CCX releases that have already reached End of Software Maintenance Date.
Except where specifically noted otherwise, Cisco Unified CCX supports all service releases for compatible component versions. You should run the
latest available Service Releases for Cisco Unified CCX components.
1.0 Related Documentation
• The Cisco Unified Contact Center Express (Cisco Unified CCX) Software and Hardware Compatibility Guide (For Active Releases) available at
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf
• The Cisco Unified Contact Center Express data sheets available at:
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_data_sheets_list.html
• The Cisco Unified Communications Manager Compatibility Matrix and other support information available at:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_device_support_tables_list.html
• The Cisco Unified Communications Manager Express Compatibility Information available at
http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_device_support_tables_list.html
• The Cisco Unified Communications Manager Business Edition Compatibility Matrix available at:
http://www.cisco.com/en/US/products/ps7273/products_device_support_tables_list.html
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Page 2
• The Cisco Unified Communications 500 Series for Small Business Compatibility Matrix available at
http://www.cisco.com/en/US/products/ps7293/products_device_support_tables_list.html
• The Cisco Unified Contact Center Enterprise Compatibility Matrix and design guides available at:
http://cisco.com/en/US/products/sw/custcosw/ps1844/products_implementation_design_guides_list.html
• The Cisco Agent Desktop Feature Matrix and data sheets available at:
http://www.cisco.com/en/US/products/sw/custcosw/ps427/products_data_sheets_list.html
•
The latest hardware updates available at:
www.cisco.com/go/swonly
• For information on supported Windows Operating System versions that are compatible with Cisco Unified CCX MCS servers, see the Cisco Unified
Communications Operating System Supported Server Hardware Compatibility Matrix available at
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/mcs-server-os.xls.
Note: To find the supported OS for Cisco Unified CCX MCS servers, you need to replace the acronym "IPC" in the excel sheet with "CC" or "CCX".
For instance, the supported OS for MCS-7835-I2-IPC1 mentioned in the mcs-server-os excel sheet will be applicable to the MCS-7835-I2-CCX1
hardware mentioned in the Unified CCX Compatibility Matrix.
Note: Sometimes there may be inconsistencies between the compatibility matrices for the different Cisco products due to their different publication
schedules. If a compatibility matrix lists another product as compatible with it, then that product is compatible with it even if the other product’s
compatibility matrix does not yet list that compatibility.
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Page 2
Cisco CRS 3.0(1) SPB Solution Set (Sheet 1 of 2)
CallManager
OS Release
Hardware
3.2(2c) - JTAPI 1.3(1.15)
SPA
SPB
SPC
SPD
SPE
SPF
SPG
SPH - JTAPI 1.3(1.31)
OS 2000.2.3 SPK
OS 2000.2.4
SR5
OS 2000.2.5
SR1
SR2
SR3
SR4
SR6
SR7
SR8
OS 2000.2.6
SR1
SR2
SR3
SR4
SR5
SR6
SR7
OS 2000.2.7
SR1
SR2
SR3
SR4
SR5
SR6
SR7
SR8
OS 2000.4.11
SR11
SR21
SR31
SR41
SR51
OS 2000.4.1a1
OS 2000.4.2
SR1
SR2
SR3
SR4
SR5a
SR6
SR7a
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
MCS-7815I-2.0-CC1 (EOS)2
MCS-7815I-3.0-CC1 (EOS)2
MCS-7815-I1-CC1
MCS-7825-800 (EOS)2
MCS-7825-1133 (EOS)2
MCS-7825H-2.2-CC1 (EOS)2
MCS-7825I-3.0-CC1 (EOS)2
MCS-7825H-3.0-CC1 (EOS)2
MCS-7825-I1-CC1
MCS-7825-H1-CC13
MCS-7835-1000 (EOS)2
MCS-7835-1266 (EOS)2
MCS-7835I-2.4-CC1 (EOS)2
MCS-7835H-2.4-CC1 (EOS)2
MCS-7835H-3.0-CC1 (EOS)2
MCS-7835I-3.0-CC1 (EOS)2
MCS-7835-H1-CC1
MCS-7835-I1-CC1
MCS 7835-I1 - x346r single-cpu retrofit
MCS-7835-H1-DL380-G4 single CPU retrofit
MCS-7835-H2-CCX1
MCS-7835-I2-CCX1
IP Phones for Cisco
Agent Desktop
IP Phones for Cisco
IP Phone Agent
Cisco IP Phone
7902
7905
7910
7912
7940
7960
Csco IP Phone
7940
7960
Softphone 1.2(2) with CCM
3.1(4); 3.2(2c); 3.2(3);
3.3(2);
Softphone 1.2(3) with CCM
3.1(4); 3.2(2c); 3.2(3);
3.3(2)
Softphone 1.3(3) with all
CM (TSP upgrade required)
IBM-330-1266 (EOS)2
IBM-342-1266 (EOS)2
IBM-345-2400 (EOS)2
IBM xSeries 200
IBM xSeries 205
IBM xSeries 206m 2.8 GHz
IBM xSeries 306 3.0 GHz
IBM xSeries 306 3.4 GHz
IBM xSeries 345 Single 3.06 GHz Xeon
IBM xSeries 346 3.4 GHz Single Xeon
Compaq DL 320
Compaq DL 380
Compaq DL 380 G2
HP DL 320 G2
HP DL 320-3.0GHz G2
HP DL 320 3.4 GHz G3
HP DL380-G3 Single 2.4G Xeon
HP DL 380-3.0GHz G3 Single Xeon
HP DL 380-3.4GHz G4 Single Xeon
ICS 7750 SPE 310 (EOS)2
OS 2000.4.3a
SR1
SR3
SR4
SR5
SR6
SR7
SR8
SR9
OS 2000.4.4a
SR2
SR3
SR4
SR5
SR6
SR7
SR8
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Page 4
Cisco CRS 3.0(1) SPB Solution Set (Sheet 2 of 2)
Security/AntiVirus
Software
Cisco Security Agent (CSA)
4.0.1.539-1.0
4.0.1.539-1.1(3)
4.0.1.539-1.1(5)
4.0.2.629-1.1(6)
4.0.2.629-1.1(7)
4.0.2.629-1.1(8)
4.0.2.629-1.1(9)
4.0.2.629-1.1(10)
4.5.0.573-2.0(1)
4.5.1.639-2.0(3)
4.5.1.645-2.0(4)
4.5.1.655-2.0(5)
5.0.0.187-3.0(1)
5.0.0.205-3.0(3)
5.0.0.210-3.0(3)
5.0.0.216-3.0(4)
5.0.0.217-3.0(5)
5.0.0.217-3.0(6)
CRS Java Compatibility
for Custom Classes/
SDK
Directory
Sun JDK 1.1.8
DC Version 2.5
Active Directory 2000
Netscape (iPlanet) 4.1
Historical/Config
Database
Enterprise Database
(Dev Test)
MSDE 1.0
MS SQL Server 7 (Only
with Cisco CallManager
CoResident)
Oracle 8i
Sybase Adaptive
Server 12
IBM DB2 7.2
MS SQL Server 7
MS SQL Server 2000
McAfee VirusScan Enterprise
4.1
7.0
Norton Antivirus Enterprise
Not supported
Backup and
Restore
Editor
Client OS
Cisco IP ICD
Agent Desktop Client OS
CAD/CSD/CDA Client
OS4
HR Client5 OS
3.5.44
3.5.53
Win98d 2nd Edition
Not applicable
Please see CM compatibility for
recommended BARS version.
Win98 2nd Edition
Win98 2nd Edition
Win NT Professional
Win NT Professional
Win 2000 Professional
Win 2000 Professional
Win 2000 Professional
Win XP Professional
Win XP Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips &
Release Notes)
Win XP Professional SP2
(Please check Tech Tips &
Release Notes)
Win XP Professional SP2
(Please check Tech Tips
& Release Notes)
CAD/CSD Client Version
Media Term Client Version
4.3.0.43
1.0.0.1 (Built Thursday, January 10, 2002, 11:09:32AM)
HR Client MDAC
Supported Languages
Cisco Works
Version 2.7
Campus Manager:
3.0 (EOS)
3.1 (EOS)
3.2 (EOS)
3.3
IVR Prompts:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German
ASR:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German
Wallboard
Crystal Reports
Not supported
Developer Edition 8.5
Professional Edition 8.5
CiscoWorks Resource Manage
Essentials:
3.0 (EOS)
3.1 (EOS)
3.2 (EOS)
3.3 (EOS)
3.4 (EOS)
3.5
TTS:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German
VXML Grammar:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German
CiscoWorks Voice Health Manager
1.2
CAD/CSD Supported Languages:
English (US)
Historical Reporting Client:
English (US)
AppAdmin Client
IP Queue Manager
Internet Explorer
5.x, 6.x, and 7.x6
Not supported
Notes
1. Only for MCS-7825 (3.4 GHZ)
2. EOS (End of Sales) items are supported only for upgrade purposes.
3. Before updating your CRS product software on an MCS-7825H-3400, (HP Groton Phase 3) computer, you need to download from CCO an important patch to the
operating system for the HP MCS-7825H-3400. You can download it from http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des
4. CAD/CSD/CDA is not supported in 64-bit versions of the client operating system.
5. The computer on which you install the Cisco CRS Historical Reports client must be running the following software: Microsoft Internet Explorer version 5.5 or higher,
Microsoft Data Access Component (MDAC) version 2.7 or higher and Microsoft Windows 2000 Service Pack 2 or higher (if the computer is running Microsoft Windows
2000).
6. You should disable the Internet Explorer pop-up blocker when using Internet Explorer, Version 7.0, with the CRS Application Administration web application. This is not
necessary when using it with CAD or CSD.
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Page 5
Cisco CRS 3.0(2) SPA Solution Set (Sheet 1 of 2)
CallManager
OS Release
Hardware
3.2(2c) - JTAPI 1.3(1.15)
SPA
SPB
SPC
SPD
SPE
SPF
SPG
SPH - JTAPI 1.3(1.31)
OS 2000.2.3 SPK
OS 2000 .2.4
SR5
OS 2000.2.5
SR1
SR2
SR3
SR4
SR6
SR7
SR8
OS 2000.2.6
SR1
SR2
SR3
SR4
SR5
SR6
SR7
OS 2000.2.7
SR1
SR2
SR3
SR4
SR5
SR6
SR7
SR8
OS 2000.4.11
SR11
SR21
SR31
SR41
SR51
OS 2000.4.1a1
OS 2000.4.2
SR1
SR2
SR3
SR4
SR5a
SR6
SR7a
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
MCS-7815I-2.0-CC1 (EOS)2
MCS-7815I-3.0-CC1 (EOS)2
MCS-7815-I1-CC1
MCS-7825-800 (EOS)2
MCS-7825-1133 (EOS)2
MCS-7825H-2.2-CC1 (EOS)2
MCS-7825I-3.0-CC1 (EOS)2
MCS-7825H-3.0-CC1 (EOS)2
MCS-7825-I1-CC1
MCS-7825-H1-CC13
MCS-7835-1000 (EOS)2
MCS-7835-1266 (EOS)2
MCS-7835I-2.4-CC1 (EOS)2
MCS-7835H-2.4-CC1 (EOS)2
MCS-7835H-3.0-CC1 (EOS)2
MCS-7835I-3.0-CC1 (EOS)2
MCS-7835-H1-CC1
MCS-7835-I1-CC1
MCS 7835-I1 - x346r single-cpu retrofit
MCS-7835-H1-DL380-G4 single CPU retrofit
MCS-7835-H2-CCX1
MCS-7835-I2-CCX1
IP Phones for Cisco
Agent Desktop
IP Phones for Cisco
IP Phone Agent
Cisco IP Phone
7902
7905
7910
7912
7940
7960
Csco IP Phone
7940
7960
Softphone 1.2(2) with CCM
3.1(4); 3.2(2c); 3.2(3);
3.3(2);
Softphone 1.2(3) with CCM
3.1(4); 3.2(2c); 3.2(3);
3.3(2)
Softphone 1.3(3) with all
CM (TSP upgrade required)
IBM-330-1266 (EOS)2
IBM-342-1266 (EOS)2
IBM-345-2400 (EOS)2
IBM xSeries 200
IBM xSeries 205
IBM xSeries 206m 2.8 GHz
IBM xSeries 306 3.0 GHz
IBM xSeries 306 3.4 GHz
IBM xSeries 345 Single 3.06 GHz Xeon
IBM xSeries 346 3.4 GHz Single Xeon
Compaq DL 320
Compaq DL 380
Compaq DL 380 G2
HP DL 320 G2
HP DL 320-3.0GHz G2
HP DL 320 3.4 GHz G3
HP DL380-G3 Single 2.4G Xeon
HP DL 380-3.0GHz G3 Single Xeon
HP DL 380-3.4GHz G4 Single Xeon
ICS 7750 SPE 310 (EOS)2
OS 2000.4.3a
SR1
SR3
SR4
SR5
SR6
SR7
SR8
SR9
OS 2000.4.4a
SR2
SR3
SR4
SR5
SR6
SR7
SR8
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Page 6
Cisco CRS 3.0(2) SPA Solution Set (Sheet 2 of 2)
Security/AntiVirus
Software
Cisco Security Agent (CSA)
4.0.1.539-1.0
4.0.1.539-1.1(3)
4.0.1.539-1.1(5)
4.0.2.629-1.1(6)
4.0.2.629-1.1(7)
4.0.2.629-1.1(8)
4.0.2.629-1.1(9)
4.0.2.629-1.1(10)
4.5.0.573-2.0(1)
4.5.1.639-2.0(3)
4.5.1.645-2.0(4)
4.5.1.655-2.0(5)
5.0.0.187-3.0(1)
5.0.0.205-3.0(3)
5.0.0.210-3.0(3)
5.0.0.216-3.0(4)
5.0.0.217-3.0(5)
5.0.0.217-3.0(6)
CRS Java Compatibility
for Custom Classes/
SDK
Directory
Sun JDK 1.1.8
DC Version 2.5
Active Directory 2000
Netscape (iPlanet) 4.1
Historical/Config
Database
Enterprise Database
(Dev Test)
MSDE 1.0
MS SQL Server 7 (Only
with Cisco CallManager
CoResident)
Oracle 8i
Sybase Adaptive
Server 12
IBM DB2 7.2
MS SQL Server 7
MS SQL Server 2000
McAfee VirusScan Enterprise
4.1
7.0
Norton Antivirus Enterprise
Not supported
Backup and
Restore
Editor
Client OS
Cisco IP ICD
Agent Desktop Client OS
CAD/CSD/CDA Client
OS4
HR Client5 OS
3.5.44
3.5.53
Win98d 2nd Edition
Not applicable
Win98 2nd Edition
Win98 2nd Edition
Win NT Professional
Win NT Professional
Win 2000 Professional
Win 2000 Professional
Win 2000 Professional
Win XP Professional
Win XP Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips &
Release Notes)
Win XP Professional SP2
(Please check Tech Tips &
Release Notes)
Win XP Professional
SP2 (Please check Tech
Tips & Release Notes)
Please see CM compatibility for
recommended BARS version.
CAD/CSD Client Version
Media Term Client Version
4.3.1.19
1.0.0.1 (Built Tuesday, October 29, 2002, 3:15:26 PM)
HR Client MDAC
Supported Languages
Cisco Works
Version 2.7
Campus Manager:
3.0 (EOS)
3.1 (EOS)
3.2 (EOS)
3.3
IVR Prompts:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Chinese (Mandarin),
Japanese, Italian, Korean, Portugese (BR),
Hebrew (IL), Thai
Wallboard
Crystal Reports
Spectrum UltraLink-II
Developer Edition 8.5
INOVA DirectControl
Professional Edition 8.5
CiscoWorks Resource Manage
Essentials:
3.0 (EOS)
3.1 (EOS)
3.2 (EOS)
3.3 (EOS)
3.4 (EOS)
3.5
ASR:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Japanese, Italian
TTS:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Italian
VXML Grammar:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Japanese, Italian
CiscoWorks Voice Health Manager
1.2
CAD/CSD Supported Languages:
English, French, German,
Spanish, Italian, Japanese & Simplified Chinese
Historical Reporting Client:
English, French, German,
Spanish, Italian, Japanese & Simplified Chinese
AppAdmin Client
IP Queue Manager
Internet Explorer
5.x, 6.x, and 7.x6
Not supported
Notes
1. Only for MCS-7825 (3.4 GHZ)
2. EOS (End of Sales) items are supported only for upgrade purposes.
3. Before updating your CRS product software on an MCS-7825H-3400, (HP Groton Phase 3) computer, you need to download from CCO an important patch to the
operating system for the HP MCS-7825H-3400. You can download it from http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des
4. CAD/CSD/CDA is not supported in 64-bit versions of the client operating system.
5. The computer on which you install the Cisco CRS Historical Reports client must be running the following software: Microsoft Internet Explorer version 5.5 or higher,
Microsoft Data Access Component (MDAC) version 2.7 or higher and Microsoft Windows 2000 Service Pack 2 or higher (if the computer is running Microsoft Windows
2000).
6. You should disable the Internet Explorer pop-up blocker when using Internet Explorer, Version 7.0, with the CRS Application Administration web application. This is not
necessary when using it with CAD or CSD.
Cisco Systems, Inc.
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Page 7
Cisco CRS 3.0(3a) SPD Solution Set (Sheet 1 of 2)
CallManager
OS Release
Hardware
3.2(2c) - JTAPI 1.3(1.15)
SPA
SPB
SPC
SPD
SPE
SPF
SPG
SPH - JTAPI 1.3(1.31)
3.2(3) - JTAPI 1.3(1.34)
SR1
SR2
SR3 - JTAPI 1.3(1.40)
3.3(2) - JTAPI 1.4(2)
SPA
SPB - JTAPI 1.4(2.1)
SPC - JTAPI 1.4(2.3)
3.3(3) - JTAPI 1.4(3.12)
SR1
SR2
SR3 - JTAPI 1.4(3.18)
SR4a - JTAPI 1.4(3.19)
3.3(4) - JTAPI 1.4(4.1)
SR1a - JTAPI 1.4(4.2)
SR2 - JTAPI 1.4(4.5)
3.3(5) - JTAPI 1.4(5.6)
SR1a - JTAPI 1.4(5.7)
SR2 - JTAPI 1.4(5.8)
OS 2000.2.3 SPK
OS 2000 .2.4
SR5
OS 2000.2.5
SR1
SR2
SR3
SR4
SR6
SR7
SR8
OS 2000.2.6
SR1
SR2
SR3
SR4
SR5
SR6
SR7
OS 2000.2.7
SR1
SR2
SR3
SR4
SR5
SR6
SR7
SR8
OS 2000.4.11
SR11
SR21
SR31
SR41
SR51
OS 2000.4.1a1
OS 2000.4.2
SR1
SR2
SR3
SR4
SR5a
SR6
SR7a
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
MCS-7815I-2.0-CC1 (EOS)2
MCS-7815I-3.0-CC1 (EOS)2
MCS-7815-I1-CC1
MCS-7825-800 (EOS)2
MCS-7825-1133 (EOS)2
MCS-7825H-2.2-CC1 (EOS)2
MCS-7825I-3.0-CC1 (EOS)2
MCS-7825H-3.0-CC1 (EOS)2
MCS-7825-I1-CC1
MCS-7825-H1-CC13
MCS-7835-1000 (EOS)2
MCS-7835-1266 (EOS)2
MCS-7835I-2.4-CC1 (EOS)2
MCS-7835H-2.4-CC1 (EOS)2
MCS-7835H-3.0-CC1 (EOS)2
MCS-7835I-3.0-CC1 (EOS)2
MCS-7835-H1-CC1
MCS-7835-I1-CC1
MCS 7835-I1 - x346r single-cpu retrofit
MCS-7835-H1-DL380-G4 single CPU retrofit
MCS-7835-H2-CCX1
MCS-7835-I2-CCX1
IP Phones for Cisco
Agent Desktop
IP Phones for Cisco IP
Phone Agent
Cisco IP Phone
7902
7905
7910
7912
7940
7960
Csco IP Phone
7940
7960
Softphone 1.2(2) with CCM
3.1(4); 3.2(2c); 3.2(3);
3.3(2);
Softphone 1.2(3) with CCM
3.1(4); 3.2(2c); 3.2(3);
3.3(2)
Softphone 1.3(3) with all
CM (TSP upgrade required)
IBM-330-1266 (EOS)2
IBM-342-1266 (EOS)2
IBM-345-2400 (EOS)2
IBM xSeries 200
IBM xSeries 205
IBM xSeries 206m 2.8 GHz
IBM xSeries 306 3.0 GHz
IBM xSeries 306 3.4 GHz
IBM xSeries 345 Single 3.06 GHz Xeon
IBM xSeries 346 3.4 GHz Single Xeon
Compaq DL 320
Compaq DL 380
Compaq DL 380 G2
HP DL 320 G2
HP DL 320-3.0GHz G2
HP DL 320 3.4 GHz G3
HP DL380-G3 Single 2.4G Xeon
HP DL 380-3.0GHz G3 Single Xeon
HP DL 380-3.4GHz G4 Single Xeon
ICS 7750 SPE 310 (EOS)2
OS 2000.4.3a
SR1
SR3
SR4
SR5
SR6
SR7
SR8
SR9
OS 2000.4.4a
SR2
SR3
SR4
SR5
SR6
SR7
SR8
Cisco Systems, Inc.
All contents are Copyright © 1992–2008 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 8
Cisco CRS 3.0(3a) SPD Solution Set (Sheet 2 of 2)
Security/AntiVirus
Software
Cisco Security Agent (CSA)
4.0.1.539-1.0
4.0.1.539-1.1(3)
4.0.1.539-1.1(5)
4.0.2.629-1.1(6)
4.0.2.629-1.1(7)
4.0.2.629-1.1(8)
4.0.2.629-1.1(9)
4.0.2.629-1.1(10)
4.5.0.573-2.0(1)
4.5.1.639-2.0(3)
4.5.1.645-2.0(4)
4.5.1.655-2.0(5)
5.0.0.187-3.0(1)
5.0.0.205-3.0(3)
5.0.0.210-3.0(3)
5.0.0.216-3.0(4)
5.0.0.217-3.0(5)
5.0.0.217-3.0(6)
CRS Java Compatibility
for Custom Classes/
SDK
Directory
Sun JDK 1.1.8
DC Version 2.5
Active Directory 2000
Netscape (iPlanet) 4.1
Historical/Config
Database
Enterprise Database
(Dev Test)
MSDE 1.0
MS SQL Server 7 (Only
with Cisco CallManager
CoResident)
Oracle 8i
Sybase Adaptive
Server 12
IBM DB2 7.2
MS SQL Server 7
MS SQL Server 2000
McAfee VirusScan Enterprise
4.1
7.0
Norton Antivirus Enterprise
Not supported
Backup and
Restore
Editor
Client OS
Cisco IP ICD
Agent Desktop Client OS
CAD/CSD/CDA Client
OS4
HR Client5 OS
3.5.44 Please see CM compatibility for
3.5.53 recommended BARS version.
4.0.2
4.0.4
4.0.5
4.0.6
4.0.7
4.0.8
4.0.9
4.0.10
4.0.11
4.0.12
Win98d 2nd Edition
Not applicable
Win98 2nd Edition
Win98 2nd Edition
Win NT Professional
Win NT Professional
Win 2000 Professional
Win 2000 Professional
Win 2000 Professional
Win XP Professional
Win XP Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips &
Release Notes)
Win XP Professional SP2
(Please check Tech Tips &
Release Notes)
Win XP Professional SP2
(Please check Tech Tips
& Release Notes)
CAD/CSD Client Version
Media Term Client Version
4.3.2.9
4.7.40006.0 (Built Friday, December 20, 2002, 4:29:40PM)
HR Client MDAC
Supported Languages
Cisco Works
Version 2.7
Campus Manager:
3.0 (EOS)
3.1 (EOS)
3.2 (EOS)
3.3
IVR Prompts:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Chinese (Mandarin),
Japanese, Italian, Korean, Portugese (BR),
Hebrew (IL), Thai
Wallboard
Crystal Reports
Spectrum UltraLink-II
Developer Edition 8.5
INOVA DirectControl
Professional Edition 8.5
CiscoWorks Resource Manage
Essentials:
3.0 (EOS)
3.1 (EOS)
3.2 (EOS)
3.3 (EOS)
3.4 (EOS)
3.5
ASR:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Japanese, Italian
TTS:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Italian
VXML Grammar:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Japanese, Italian
CiscoWorks Voice Health Manager
1.2
CAD/CSD Supported Languages:
English, French, German,
Spanish, Italian, Japanese & Simplified Chinese
Historical Reporting Client:
English, French, German, Spanish, Italian,
Japanese, & Simplified Chinese
AppAdmin Client
IP Queue Manager
Internet Explorer
5.x, 6.x, and 7.x6
ICM 4.6(2)
ICM 5.0
Notes
1. Only for MCS-7825 (3.4 GHZ)
2. EOS (End of Sales) items are supported only for upgrade purposes.
3. Before updating your CRS product software on an MCS-7825H-3400, (HP Groton Phase 3) computer, you need to download from CCO an important patch to the
operating system for the HP MCS-7825H-3400. You can download it from http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des
4. CAD/CSD/CDA is not supported in 64-bit versions of the client operating system.
5. The computer on which you install the Cisco CRS Historical Reports client must be running the following software: Microsoft Internet Explorer version 5.5 or higher,
Microsoft Data Access Component (MDAC) version 2.7 or higher and Microsoft Windows 2000 Service Pack 2 or higher (if the computer is running Microsoft Windows
2000).
6. You should disable the Internet Explorer pop-up blocker when using Internet Explorer, Version 7.0, with the CRS Application Administration web application. This is
not necessary when using it with CAD or CSD.
Cisco Systems, Inc.
All contents are Copyright © 1992–2008 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 9
Cisco Systems, Inc.
All contents are Copyright © 1992–2008 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 10
Cisco CRS and Cisco IP IVR, Release 3.1(1) Solution Set (Sheet 1 of 2)
Call Manager
OS Release
3.3(3) - JTAPI 1.4(3.12)
SR1
SR2
SR3 - JTAPI 1.4(3.18)
SR4a - JTAPI 1.4(3.19)
OS 2000.2.4
SR5
OS 2000.2.5
SR1
SR2
SR3
SR4
SR6
SR7
SR8
OS 2000.2.6
SR1
SR2
SR3
SR4
SR5
SR6
SR7
OS 2000.2.7
SR1
SR2
SR3
SR4
SR5
SR6
SR7
SR8
OS 2000.4.11
SR11
SR21
SR31
SR41
SR51
OS 2000.4.1a1
OS 2000.4.2
SR1
SR2
SR3
SR4
SR5a
SR6
SR7a
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
OS 2000.4.3a
SR1
SR3
SR4
SR5
SR6
SR7
SR8
SR9
OS 2000.4.4a
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
OS 2000.4.5a
SR1
SR2
OS 2000.4.5b
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
SR17
SR18
SR19
SR20
SR21
OS 2000.4.6
SR2
SR3
SR4
SR5
SR6
SR7
SR8
Hardware
MCS-7815I-2.0-CC1 (EOS)2
MCS-7815I-3.0-CC1 (EOS)2
MCS-7815-I1-CC1
MCS-7815-I2-CCX13
MCS-7825-800 (EOS)2
MCS-7825-1133 (EOS)2
MCS-7825H-2.2-CC1 (EOS)2
MCS-7825I-3.0-CC1 (EOS)2
MCS-7825H-3.0-CC1 (EOS)2
MCS-7825-I1-CC1
MCS-7825-H1-CC14
MCS-7825-H2-CCX1
MCS-7825-H2-CCX13,5
MCS-7825-I2-CCX13
MCS-7825-H3-CCX1
MCS-7825-I3-CCX1
MCS-7835-1000 (EOS)2
MCS-7835-1266 (EOS)2
MCS-7835I-2.4-CC1 (EOS)2
MCS-7835H-2.4-CC1 (EOS)2
MCS-7835H-3.0-CC1 (EOS)2
MCS-7835I-3.0-CC1 (EOS)2
MCS-7835-H1-CC1
MCS-7835-I1-CC1
MCS 7835-I1 - x346r single-cpu retrofit
MCS-7835-H1-DL380-G4 single CPU retrofit
MCS-7835-H2-CCX1
MCS-7835-I2-CCX1
MCS-7845-2.4-CC1 (EOS)2
MCS-7845I-3.0-CC1 (EOS)2
MCS-7845H-3.0-CC1 (EOS)2
MCS-7845-I1-CC1
MCS-7845-H1-CC1
MCS-7845-I1-x346r double-cpu retrofit
MCS-7845-H1-DL380-G4 double-cpu retrofit
MCS-7845-H2-CCX1
MCS-7845-I2-CCX1
IP Phones for Cisco
Agent Desktop
IP Phones for Cisco
IP Phone Agent
Cisco IP Phone
7902
7905G
7910
7912
7940
7960
Cisco IP Phone
7940
7960
Soft phone 1.3(3) with
all CM (TSP upgrade
required)
IBM-330-1266 (EOS)2
IBM-342-1266 (EOS)2
IBM-345-2400 (EOS)2
IBM xSeries 200
IBM xSeries 205
IBM xSeries 206m 2.8 GHz
IBM xSeries 306 3.0 GHz
IBM xSeries 306 3.4 GHz
IBM xSeries 306m 2.8 GHz
IBM xSeries 306m 3.4 GHz
IBM xSeries 3250 Dual-core Xeon 2.13 GHz
IBM xSeries 345 Single 3.06 GHz Xeon
IBM xSeries 345 3.06 GHz Dual Xeon
IBM xSeries 346 3.4 GHz Single Xeon
IBM xSeries 346 3.4 GHz Dual Xeon
IBM xSeries 3650 Single Xeon 2.33 GHz
IBM xSeries 3650 Dual Xeon 2.33 GHz
Compaq DL 320
Compaq DL 380
Compaq DL 380 G2
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
DL 320 G2
DL 320-3.0GHz G2
DL 320 3.4 GHz G3
DL 320-G4 2.8 GHz
DL 320-G4 3.4 GHz
DL 320 G5 Dual-core 2.13GHz
DL380-G3 Single 2.4G Xeon
DL380-G3 Dual 2.4G Xeon
DL 380-3.0GHz G3 Single Xeon
DL 380-3.0GHz G3 Dual Xeon
DL 380-3.4GHz G4 Single Xeon
DL 380-3.4 GHz G4 Dual Xeon
DL 380-G567 Single Dual-core Xeon
DL 380-G56 7Dual Dual-core Xeon
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 11
Cisco CRS and Cisco IP IVR, Release 3.1(1) Solution Set (Sheet 2 of 2)
Security/AntiVirus
Software
Cisco Security Agent
(CSA)
4.0.1.539-1.0
4.0.1.539-1.1(3)
4.0.1.539-1.1(5)
4.0.2.629-1.1(6)
4.0.2.629-1.1(7)
4.0.2.629-1.1(8)
4.0.2.629-1.1(9)
4.0.2.629-1.1(10)
4.5.0.573-2.0(1)
4.5.1.639-2.0(3)
4.5.1.645-2.0(4)
4.5.1.655-2.0(5)
5.0.0.187-3.0(1)
5.0.0.205-3.0(3)
5.0.0.210-3.0(3)
5.0.0.216-3.0(4)
5.0.0.217-3.0(5)
5.0.0.217-3.0(6)
5.0.0.225-3.0(7)
5.0.0.232-3.0(9)
5.0.0.235-3.0(10)
McAfee Virus Scan
Enterprise
8.0
8.0i
8.5i8
CRS Java
Compatibility for
Custom Classes/
SDK
Directory
Historical/Config
Database
Enterprise Database
(Dev Test)
Sun JDK 1.1.8
DC Version 2.5
MSDE 1.0
Oracle 8i
Active Directory
2000
Sybase Adaptive
Server 12
Netscape (iPlanet) 4.1
IBM DB2 7.2
MS SQL Server 7
MS SQL Server 2000
Norton Antivirus
Enterprise
9.0
Symantec Antivirus
Corporate Edition
10.1
10.2
Backup and
Restore9
Editor
Client OS
Cisco IP ICD
Agent Desktop Client OS
CAD/CSD/CDA Client
OS10
4.0.2
4.0.4
4.0.5
4.0.6
4.0.7
4.0.8
4.0.9
4.0.10
4.0.11
4.0.12
4.0.13
4.0.14
Win98d 2nd
Edition
Win NT
Professional
Win 2000
Professional
Win XP
Professional
Win XP
Professional SP2
(Please check Tech
Tips & Release
Notes)
Not applicable
Win98 2nd Edition
Win NT Professional
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips &
Release Notes)
Win98 2nd Edition
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips
& Release Notes)
CAD/CSD Client Version
Media Term Client Version
4.5.0
4.7.40006.0 (Built Friday, December 20, 2002, 5:29:40PM)
Supported Languages
HR Client MDAC
Cisco Works
Wallboard
Crystal Reports
IVR Prompts:
English (US, CA, GB), Spanish (US, MX, CO, ES),
French (CA, FR), German, Chinese (Mandarin),
Japanese, Italian, Korean, Portugese (BR),
Hebrew (IL), Thai
Version 2.7
Campus Manager
3.0 (EOS)
3.1 (EOS)
3.2 (EOS)
3.3
Spectrum UltraLink-II
Developer Edition 8.5
INOVA DirectControl
Professional Edition 8.5
ASR:
English (US, CA, GB), Spanish (US, MX, CO, ES),
French (CA, FR), German, Japanese, Italian
CiscoWorks Resource Manager
Essentials
3.0 (EOS)
3.1 (EOS)
3.2 (EOS)
3.3 (EOS)
3.4 (EOS)
3.5
TTS:
English (US, CA, GB), Spanish (US, MX, CO, ES),
French (CA, FR), German, Italian
VXML Grammar:
English (US, CA, GB), Spanish (US, MX, CO, ES),
French (CA, FR), German, Japanese, Italian
CiscoWorks Voice Health Manage
1.2
CAD/CSD Supported Languages:
English, French, German, Spanish, Italian,
Japanese & Simplified Chinese
Historical Reporting Client:
English, French, German, Spanish, Italian,
Japanese, & Simplified Chinese
IP Queue
Manager
AppAdmin Client
Internet Explorer
5.x, 6.x, and 7.x12
HR Client11 OS
Notes
ICM 4.6(2)
ICM 5.0
ICM 6.0
1. Only for MCS-7825 (3.4 GHZ)
2. EOS (End of Sales) items are supported only for upgrade purposes.
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 12
3. CCX at the end of a Hardware name means “Contact Center Express.” This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified
Contact Center Express or Unified CCX.
4. Before updating your CRS product software on an MCS-7825H-3400, (HP Groton Phase 3) computer, you need to download from CCO an important patch to the
operating system for the HP MCS-7825H-3400. You can download it from http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des
5. The OS version for MCS-7825-H2-CCX1 must be 2000.4.4a minimum.
6. DL380-G5 requires OS 2000.4.5 or OS 2003.1.2a.
7. The supported processor speed for HPDL380-G5 is 2.33 GHz.
8. Only Standard Protection mode is supported.
9. Please see the Unified CM compatibility matrix for the recommended BARS version.
10. CAD/CSD/CDA is not supported in 64-bit versions of the client operating system.
11. The computer on which you install the Cisco CRS Historical Reports client must be running the following software: Microsoft Internet Explorer version 5.5 or higher,
Microsoft Data Access Component (MDAC) version 2.7 or higher and Microsoft Windows 2000 Service Pack 2 or higher (if the computer is running Microsoft Windows
2000).
12. You should disable the Internet Explorer pop-up blocker when using Internet Explorer, Version 7.0, with the CRS Application Administration web application. This is not
necessary when using it with CAD or CSD.
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 13
Cisco CRS and Cisco IP IVR, Release 3.1(1) SR1 Solution Set (Sheet 1 of 2)
CallManager
OS Release
3.3(3) - JTAPI 1.4(3.12)
SR1
SR2
SR3 - JTAPI 1.4(3.18)
SR4a - JTAPI 1.4(3.19)
OS 2000.2.4
SR5
OS 2000.2.5
SR1
SR2
SR3
SR4
SR6
SR7
SR8
OS 2000.2.6
SR1
SR2
SR3
SR4
SR5
SR6
SR7
OS 2000.2.7
SR1
SR2
SR3
SR4
SR5
SR6
SR7
SR8
OS 2000.4.11
SR11
SR21
SR31
SR41
SR51
OS 2000.4.1a1
OS 2000.4.2
SR1
SR2
SR3
SR4
SR5a
SR6
SR7a
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
OS 2000.4.3a
SR1
SR3
SR4
SR5
SR6
SR7
SR8
SR9
OS 2000.4.4a
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
OS 2000.4.5a
SR1
SR2
OS 2000.4.5b
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
SR17
SR18
SR19
SR20
SR21
OS 2000.4.6
SR2
SR3
SR4
SR5
SR6
SR7
SR8
Hardware
MCS-7815I-2.0-CC1 (EOS)2
MCS-7815I-3.0-CC1 (EOS)2
MCS-7815-I1-CC1
MCS-7815-I2-CCX13
MCS-7825-800 (EOS)2
MCS-7825-1133 (EOS)2
MCS-7825H-2.2-CC1 (EOS)2
MCS-7825I-3.0-CC1 (EOS)2
MCS-7825H-3.0-CC1 (EOS)2
MCS-7825-I1-CC1
MCS-7825-H1-CC14
MCS-7825-H2-CCX13
MCS-7825-I2-CCX13
MCS-7825-H3-CCX15
MCS-7825-I3-CCX15
MCS-7835-1000 (EOS)2
MCS-7835-1266 (EOS)2
MCS-7835I-2.4-CC1 (EOS)2
MCS-7835H-2.4-CC1 (EOS)2
MCS-7835H-3.0-CC1 (EOS)2
MCS-7835I-3.0-CC1 (EOS)2
MCS-7835-H1-CC1
MCS-7835-I1-CC1
MCS 7835-I1 - x346r single-cpu retrofit
MCS-7835-H1-DL380-G4 single CPU retrofit
MCS-7835-H2-CCX1
MCS-7835-I2-CCX1
MCS-7845-2.4-CC1 (EOS)2
MCS-7845I-3.0-CC1 (EOS)2
MCS-7845H-3.0-CC1 (EOS)2
MCS-7845-I1-CC1
MCS-7845-H1-CC1
MCS-7845-I1-x346r double-cpu retrofit
MCS-7845-H1-DL380-G4 double-cpu retrofit
MCS-7845-H2-CCX1
MCS-7845-I2-CCX1
IP Phones for Cisco
Agent Desktop
IP Phones for Cisco
IP Phone Agent
Cisco IP Phone
7902
7905G
7910
7912
7940
7960
Softphone 1.3(3) with all
CM (TSP upgrade required)
Cisco IP Phone
7940
7960
IBM-330-1266 (EOS)2
IBM-342-1266 (EOS)2
IBM-345-2400 (EOS)2
IBM xSeries 200
IBM xSeries 205
IBM xSeries 206m 2.8 GHz
IBM xSeries 306 3.0 GHz
IBM xSeries 306 3.4 GHz
IBM xSeries 306m 2.8 GHz
IBM xSeries 306m 3.4 GHz
IBM xSeries 3250 Dual-core Xeon 2.13 GHz
IBM xSeries 345 Single 3.06 GHz Xeon
IBM xSeries 345 3.06 GHz Dual Xeon
IBM xSeries 346 3.4 GHz Single Xeon
IBM xSeries 346 3.4 GHz Dual Xeon
IBM xSeries 3650 Single Xeon 2.33 GHz
IBM xSeries 3650 Dual Xeon 2.33 GHz
Compaq DL 320
Compaq DL 380
Compaq DL 380 G2
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
DL 320 G2
DL 320-3.0GHz G2
DL 320 3.4 GHz G3
DL 320-G4 2.8 GHz
DL 320-G4 3.4 GHz
DL 320 G5 Dual-core 2.13GHz
DL380-G3 Single 2.4G Xeon
DL380-G3 Dual 2.4G Xeon
DL 380-3.0GHz G3 Single Xeon
DL 380-3.0GHz G3 Dual Xeon
DL 380-3.4GHz G4 Single Xeon
DL 380-3.4 GHz G4 Dual Xeon
DL 380-G56 7Single Dual-core Xeon
DL 380-G567 Dual Dual-core Xeon
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 14
Cisco CRS and Cisco IP IVR, Release 3.1(1) SR1 Solution Set (Sheet 2 of 2)
CRS Java
Compatibility
for Custom
Classes/SDK
Security/AntiVirus
Software
Cisco Security Agent
(CSA)
4.0.1.539-1.0
4.0.1.539-1.1(3)
4.0.1.539-1.1(5)
4.0.2.629-1.1(6)
4.0.2.629-1.1(7)
4.0.2.629-1.1(8)
4.0.2.629-1.1(9)
4.0.2.629-1.1(10)
4.5.0.573-2.0(1)
4.5.1.639-2.0(3)
4.5.1.645-2.0(4)
4.5.1.655-2.0(5)
5.0.0.187-3.0(1)
5.0.0.205-3.0(3)
5.0.0.210-3.0(3)
5.0.0.216-3.0(4)
5.0.0.217-3.0(5)
5.0.0.217-3.0(6)
5.0.0.225-3.0(7)
5.0.0.232-3.0(9)
5.0.0.235-3.0(10)
McAfee Virus Scan
Enterprise
8.0
8.0i
8.5i8
Directory
Historical/Config
Database
Enterprise Database
(Dev Test)
Oracle 8i
Sybase Adaptive
Server 12
IBM DB2 7.2
MS SQL Server 7
MS SQL Server 2000
Sun JDK 1.1.8
DC Version 2.5
Active Directory
2000
Netscape (iPlanet) 4.1
MSDE 1.0
Backup and
Restore9
Editor
Client OS
Cisco IP ICD
Agent Desktop Client OS
CAD/CSD/CDA Client
OS10
4.0.2
4.0.4
4.0.5
4.0.6
4.0.7
4.0.8
4.0.9
4.0.10
4.0.11
4.0.12
4.0.13
4.0.14
Win98d 2nd
Edition
Win NT
Professional
Win 2000
Professional
Win XP
Professional
Win XP
Professional SP2
(Please check
Tech Tips &
Release Notes)
Not applicable
Win98 2nd Edition
Win NT Professional
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips &
Release Notes)
Win98 2nd Edition
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips
& Release Notes)
CAD/CSD Client Version
Media Term Client Version
HR Client MDAC
Cisco Works
Wallboard
Crystal Reports
Version 2.7
Campus Manager
3.0 (EOS)
3.1 (EOS)
3.2 (EOS)
3.3
CiscoWorks Resource Manager
Essentials
3.0 (EOS)
3.1 (EOS)
3.2 (EOS)
3.3 (EOS)
3.4 (EOS)
3.5
CiscoWorks Voice Health Manage
1.2
Spectrum UltraLink-II
INOVA DirectControl
Developer Edition 8.5
Professional Edition 8.5
Norton Antivirus
Enterprise
9.0
Symantec Antivirus
Corporate Edition
10.1
10.2
HR Client
11OS
4.5.0
Supported Languages
IVR Prompts:
English (US, CA, GB), Spanish(US, MX, CO,
ES), French (CA, FR), German, Chinese
(Mandarin), Japanese, Italian, Korean,
Portugese (BR), Hebrew (IL), Thai
ASR:
English (US, CA, GB), Spanish(US, MX, CO,
ES), French (CA, FR), German, Japanese,
Italian
TTS:
English (US, CA, GB), Spanish(US, MX, CO,
ES), French (CA, FR), German, Italian
VXML Grammar:
English (US, CA, GB), Spanish(US, MX, CO,
ES), French (CA, FR), German, Japanese,
Italian
CAD/CSD Supported Languages:
English, French, German, Spanish, Italian,
Japanese & Simplified Chinese
Historical Reporting Client:
English, French, German, Spanish, Italian,
Japanese, & Simplified Chinese
AppAdmin Client
Internet Explorer
5.x, 6.x, and 7.x12
IP Queue
Manager
Notes
ICM 4.6(2)
ICM 5.0
ICM 6.0
1. Only for MCS-7825 (3.4 GHZ)
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 15
2. EOS (End of Sales) items are supported only for upgrade purposes.
3. CCX at the end of a Hardware name means “Contact Center Express.” This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified
Contact Center Express or Unified CCX.
4. Before updating your CRS product software on an MCS-7825H-3400, (HP Groton Phase 3) computer, you need to download from CCO an important patch to the
operating system for the HP MCS-7825H-3400. You can download it from http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des
5. The hardware is compatible with OS 2003.1.2a and higher.
6. DL380-G5 requires OS 2000.4.5 or OS 2003.1.2a.
7. The supported processor speed for HPDL380-G5 is 2.33 GHz.
8. Only Standard Protection mode is supported.
9. Please see the Unified CM compatibility matrix for the recommended BARS version.
10. CAD/CSD/CDA is not supported in 64-bit versions of the client operating system.
11. The computer on which you install the Cisco CRS Historical Reports client must be running the following software: Microsoft Internet Explorer version 5.5 or higher,
Microsoft Data Access Component (MDAC) version 2.7 or higher and Microsoft Windows 2000 Service Pack 2 or higher (if the computer is running Microsoft Windows
2000).
12. You should disable the Internet Explorer pop-up blocker when using Internet Explorer, Version 7.0, with the CRS Application Administration web application. This is not
necessary when using it with CAD or CSD.
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 16
Cisco CRS and Cisco IP IVR, Release 3.1(1) SR2 Solution Set (Sheet 1 of 2)
CallManager
OS Release
3.3(3) - JTAPI 1.4(3.12)
SR1
SR2
SR3 - JTAPI 1.4(3.18)
SR4a - JTAPI 1.4(3.19)
OS 2000.2.4
SR5
OS 2000.2.5
SR1
SR2
SR3
SR4
SR6
SR7
SR8
OS 2000.2.6
SR1
SR2
SR3
SR4
SR5
SR6
SR7
OS 2000.2.7
SR1
SR2
SR3
SR4
SR5
SR6
SR7
SR8
OS 2000.4.11
SR11
SR21
SR31
SR41
SR51
OS 2000.4.1a1
OS 2000.4.2
SR1
SR2
SR3
SR4
SR5a
SR6
SR7a
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
OS 2000.4.3a
SR1
SR3
SR4
SR5
SR6
SR7
SR8
SR9
OS 2000.4.4a
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
OS 2000.4.5a
SR1
SR2
OS 2000.4.5b
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
SR17
SR18
SR19
SR20
SR21
OS 2000.4.6
SR2
SR3
SR4
SR5
SR6
SR7
SR8
Hardware
MCS-7815I-2.0-CC1 (EOS)2
MCS-7815I-3.0-CC1 (EOS)2
MCS-7815-I1-CC1
MCS-7815-I2-CCX13
MCS-7825-800 (EOS)2
MCS-7825-1133 (EOS)2
MCS-7825H-2.2-CC1 (EOS)2
MCS-7825I-3.0-CC1 (EOS)2
MCS-7825H-3.0-CC1 (EOS)2
MCS-7825-I1-CC1
MCS-7825-H1-CC14
MCS-7825-H2-CCX13,5
MCS-7825-I2-CCX13
MCS-7825-H3-CCX1
MCS-7825-I3-CCX1
MCS-7835-1000 (EOS)2
MCS-7835-1266 (EOS)2
MCS-7835I-2.4-CC1 (EOS)2
MCS-7835H-2.4-CC1 (EOS)2
MCS-7835H-3.0-CC1 (EOS)2
MCS-7835I-3.0-CC1 (EOS)2
MCS-7835-H1-CC1
MCS-7835-I1-CC1
MCS 7835-I1 - x346r single-cpu retrofit
MCS-7835-H1-DL380-G4 single CPU retrofit
MCS-7835-H2-CCX1
MCS-7835-I2-CCX1
MCS-7845-2.4-CC1 (EOS)2
MCS-7845I-3.0-CC1 (EOS)2
MCS-7845H-3.0-CC1 (EOS)2
MCS-7845-I1-CC1
MCS-7845-H1-CC1
MCS-7845-I1-x346r double-cpu retrofit
MCS-7845-H1-DL380-G4 double-cpu retrofit
MCS-7845-H2-CCX1
MCS-7845-I2-CCX1
IP Phones for Cisco
Agent Desktop
IP Phones for Cisco
IP Phone Agent
Cisco IP Phone
7902
7905G
7910
7912
7940
7960
Softphone 1.3(3) with all CM
(TSP upgrade required)
Cisco IP Phone
7940
7960
IBM-330-1266 (EOS)2
IBM-342-1266 (EOS)2
IBM-345-2400 (EOS)2
IBM xSeries 200
IBM xSeries 205
IBM xSeries 206m 2.8 GHz
IBM xSeries 306 3.0 GHz
IBM xSeries 306 3.4 GHz
IBM xSeries 306m 2.8 GHz
IBM xSeries 306m 3.4 GHz
IBM xSeries 3250 Dual-core Xeon 2.13 GHz
IBM xSeries 345 Single 3.06 GHz Xeon
IBM xSeries 345 3.06 GHz Dual Xeon
IBM xSeries 346 3.4 GHz Single Xeon
IBM xSeries 346 3.4 GHz Dual Xeon
IBM xSeries 3650 Single Xeon 2.33 GHz
IBM xSeries 3650 Dual Xeon 2.33 GHz
Compaq DL 320
Compaq DL 380
Compaq DL 380 G2
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
DL 320 G2
DL 320-3.0GHz G2
DL 320 3.4 GHz G3
DL 320-G4 2.8 GHz
DL 320-G4 3.4 GHz
DL 320 G5 Dual-core 2.13GHz
DL380-G3 Single 2.4G Xeon
DL380-G3 Dual 2.4G Xeon
DL 380-3.0GHz G3 Single Xeon
DL 380-3.0GHz G3 Dual Xeon
DL 380-3.4GHz G4 Single Xeon
DL 380-3.4 GHz G4 Dual Xeon
DL 380-G56 7Single Dual-core Xeon
DL 380-G567 Dual Dual-core Xeon
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 17
Cisco CRS and Cisco IP IVR, Release 3.1(1) SR2 Solution Set (Sheet 2 of 2)
CRS Java
Compatibility for
Custom Classes/
SDK
Security/AntiVirus
Software
Cisco Security Agent
(CSA)
4.0.1.539-1.0
4.0.1.539-1.1(3)
4.0.1.539-1.1(5)
4.0.2.629-1.1(6)
4.0.2.629-1.1(7)
4.0.2.629-1.1(8)
4.0.2.629-1.1(9)
4.0.2.629-1.1(10)
4.5.0.573-2.0(1)
4.5.1.639-2.0(3)
4.5.1.645-2.0(4)
4.5.1.655-2.0(5)
5.0.0.187-3.0(1)
5.0.0.205-3.0(3)
5.0.0.210-3.0(3)
5.0.0.216-3.0(4)
5.0.0.217-3.0(5)
5.0.0.217-3.0(6)
5.0.0.225-3.0(7)
5.0.0.232-3.0(9)
5.0.0.235-3.0(10)
McAfee Virus Scan
Enterprise
8.0
8.0i
8.5i8
Directory
Historical/Config
Database
Enterprise Database
(Dev Test)
MSDE 1.0
Oracle 8i
Sybase Adaptive
Server 12
IBM DB2 7.2
MS SQL Server 7
MS SQL Server 2000
Sun JDK 1.1.8
DC Version 2.5
Active Directory
2000
Netscape (iPlanet) 4.1
Backup and
Restore9
Editor
Client OS
Cisco IP ICD
Agent Desktop Client OS
CAD/CSD/CDA Client OS10
HR Client11 OS
4.0.2
4.0.4
4.0.5
4.0.6
4.0.7
4.0.8
4.0.9
4.0.10
4.0.11
4.0.12
4.0.13
4.0.14
Win98d 2nd Edition
Win NT Professional
Win 2000 Professional
Win XP Professional
Win XP Professional SP2 (Please
check Tech Tips & Release Notes)
Not applicable
Win98 2nd Edition
Win NT Professional
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips &
Release Notes)
Win98 2nd Edition
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips
& Release Notes)
CAD/CSD Client Version
Media Term Client Version
Cisco Works
Wallboard
Crystal Reports
Campus Manager
3.0 (EOS)
3.1 (EOS)
3.2 (EOS)
3.3
CiscoWorks Resource Manager
Essentials
3.0 (EOS)
3.1 (EOS)
3.2 (EOS)
3.3 (EOS)
3.4 (EOS)
3.5
CiscoWorks Voice Health Manage
1.2
Spectrum UltraLink-II
INOVA DirectControl
Developer Edition 8.5
Professional Edition 8.5
Norton Antivirus
Enterprise
9.0
Symantec Antivirus
Corporate Edition
10.1
10.2
4.5.0.21
HR Client
MDAC
Supported Languages
IVR Prompts:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Chinese (Mandarin),
Japanese, Italian, Korean, Portugese (BR),
Hebrew (IL), Thai
ASR:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Japanese, Italian
TTS:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Italian
VXML Grammar:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Japanese, Italian
CAD/CSD Supported Languages:
English, French, German,
Spanish, Italian, Japanese & Simplified Chinese
Historical Reporting Client:
English, French, German, Spanish, Italian,
Japanese, & Simplified Chinese
AppAdmin Client
Internet Explorer
5.x, 6.x, and 7.x12
IP Queue
Manager
Version 2.7
Notes
ICM 4.6(2)
ICM 5.0
ICM 6.0
1. Only for MCS-7825 (3.4 GHZ)
2. EOS (End of Sales) items are supported only for upgrade purposes.
3. CCX at the end of a Hardware name means “Contact Center Express.” This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified
Contact Center Express or Unified CCX.
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 18
4. Before updating your CRS product software on an MCS-7825H-3400, (HP Groton Phase 3) computer, you need to download from CCO an important patch to the
operating system for the HP MCS-7825H-3400. You can download it from http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des
5. The OS version for MCS-7825-H2-CCX1 must be 2000.4.4a minimum.
6. DL380-G5 requires OS 2000.4.5 or OS 2003.1.2a.
7. The supported processor speed for HPDL380-G5 is 2.33 GHz.
8. Only Standard Protection mode is supported.
9. Please see the Unified CM compatibility matrix for the recommended BARS version.
10. CAD/CSD/CDA is not supported in 64-bit versions of the client operating system.
11. The computer on which you install the Cisco CRS Historical Reports client must be running the following software: Microsoft Internet Explorer version 5.5 or higher,
Microsoft Data Access Component (MDAC) version 2.7 or higher and Microsoft Windows 2000 Service Pack 2 or higher (if the computer is running Microsoft Windows
2000).
12. You should disable the Internet Explorer pop-up blocker when using Internet Explorer, Version 7.0, with the CRS Application Administration web application. This is
not necessary when using it with CAD or CSD.
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 19
Cisco CRS and Cisco IP IVR, Release 3.1(2) Solution Set (Sheet 1 of 2)
CallManager
OS Release
3.3(3) - JTAPI 1.4(3.12)
SR1
SR2
SR3 - JTAPI 1.4(3.18)
SR4a - JTAPI 1.4(3.19)
3.3(4) - JTAPI 1.4(4.1)
SR1a - JTAPI 1.4(4.2)
SR2 - JTAPI 1.4(4.5)
3.3(5) - JTAPI 1.4(5.6)
SR1a - JTAPI 1.4(5.7)
SR2 - JTAPI 1.4(5.8)
OS 2000.2.4
SR5
OS 2000.2.5
SR1
SR2
SR3
SR4
SR6
SR7
SR8
OS 2000.2.6
SR1
SR2
SR3
SR4
SR5
SR6
SR7
OS 2000.2.7
SR1
SR2
SR3
SR4
SR5
SR6
SR7
SR8
OS 2000.4.11
SR11
SR21
SR31
SR41
SR51
OS 2000.4.1a1
OS 2000.4.2
SR1
SR2
SR3
SR4
SR5a
SR6
SR7a
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
OS 2000.4.3a
SR1
SR3
SR4
SR5
SR6
SR7
SR8
SR9
OS 2000.4.4a
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
OS 2000.4.5a
SR1
SR2
OS 2000.4.5b
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
SR17
SR18
SR19
SR20
SR21
OS 2000.4.6
SR2
SR3
SR4
SR5
SR6
SR7
SR8
Hardware
MCS-7815I-2.0-CC1 (EOS)2
MCS-7815I-3.0-CC1 (EOS)2
MCS-7815-I1-CC1
MCS-7815-I2-CCX13
MCS-7825-800 (EOS)2
MCS-7825-1133 (EOS)2
MCS-7825H-2.2-CC1 (EOS)2
MCS-7825I-3.0-CC1 (EOS)2
MCS-7825H-3.0-CC1 (EOS)2
MCS-7825-I1-CC1
MCS-7825-H1-CC14
MCS-7825-H2-CCX13,5
MCS-7825-I2-CCX13
MCS-7825-H3-CCX1
MCS-7825-I3-CCX1
MCS-7835-1000 (EOS)2
MCS-7835-1266 (EOS)2
MCS-7835I-2.4-CC1 (EOS)2
MCS-7835H-2.4-CC1 (EOS)2
MCS-7835H-3.0-CC1 (EOS)2
MCS-7835I-3.0-CC1 (EOS)2
MCS-7835-H1-CC1
MCS-7835-I1-CC1
MCS 7835-I1 - x346r single-cpu retrofit
MCS-7835-H1-DL380-G4 single CPU retrofit
MCS-7835-H2-CCX1
MCS-7835-I2-CCX1
MCS-7845-2.4-CC1 (EOS)2
MCS-7845I-3.0-CC1 (EOS)2
MCS-7845H-3.0-CC1 (EOS)2
MCS-7845-I1-CC1
MCS-7845-H1-CC1
MCS-7845-I1-x346r double-cpu retrofit
MCS-7845-H1-DL380-G4 double-cpu retrofit
MCS-7845-H2-CCX1
MCS-7845-I2-CCX1
IP Phones for Cisco
Agent Desktop
IP Phones for Cisco IP
Phone Agent
Cisco IP Phone
7902
7905G
7910
7912
7940
7960
Softphone 1.3(3) with all
CM (TSP upgrade
required)
Cisco IP Phone
7940
7960
IBM-330-1266 (EOS)2
IBM-342-1266 (EOS)2
IBM-345-2400 (EOS)2
IBM xSeries 200
IBM xSeries 205
IBM xSeries 206m 2.8 GHz
IBM xSeries 306 3.0 GHz
IBM xSeries 306 3.4 GHz
IBM xSeries 306m 2.8 GHz
IBM xSeries 306m 3.4 GHz
IBM xSeries 3250 Dual-core Xeon 2.13 GHz
IBM xSeries 345 Single 3.06 GHz Xeon
IBM xSeries 345 3.06 GHz Dual Xeon
IBM xSeries 346 3.4 GHz Single Xeon
IBM xSeries 346 3.4 GHz Dual Xeon
IBM xSeries 3650 Single Xeon 2.33 GHz
IBM xSeries 3650 Dual Xeon 2.33 GHz
Compaq DL 320
Compaq DL 380
Compaq DL 380 G2
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
DL 320 G2
DL 320-3.0GHz G2
DL 320 3.4 GHz G3
DL 320-G4 2.8 GHz
DL 320-G4 3.4 GHz
DL 320 G5 Dual-core 2.13GHz
DL380-G3 Single 2.4G Xeon
DL380-G3 Dual 2.4G Xeon
DL 380-3.0GHz G3 Single Xeon
DL 380-3.0GHz G3 Dual Xeon
DL 380-3.4GHz G4 Single Xeon
DL 380-3.4 GHz G4 Dual Xeon
DL 380-G56 7Single Dual-core Xeon
DL 380-G56 7Dual Dual-core Xeon
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 20
Cisco CRS and Cisco IP IVR, Release 3.1(2) Solution Set (Sheet 2 of 2)
CRS Java
Compatibility for
Custom Classes/
SDK
Security/AntiVirus
Software
Cisco Security Agent
(CSA)
4.0.1.539-1.0
4.0.1.539-1.1(3)
4.0.1.539-1.1(5)
4.0.2.629-1.1(6)
4.0.2.629-1.1(7)
4.0.2.629-1.1(8)
4.0.2.629-1.1(9)
4.0.2.629-1.1(10)
4.5.0.573-2.0(1)
4.5.1.639-2.0(3)
4.5.1.645-2.0(4)
4.5.1.655-2.0(5)
5.0.0.187-3.0(1)
5.0.0.205-3.0(3)
5.0.0.210-3.0(3)
5.0.0.216-3.0(4)
5.0.0.217-3.0(5)
5.0.0.217-3.0(6)
5.0.0.225-3.0(7)
5.0.0.232-3.0(9)
5.0.0.235-3.0(10)
McAfee Virus Scan
Enterprise
8.0
8.0i
8.5i8
Directory
Historical/Config
Database
Enterprise Database
(Dev Test)
Oracle 8i
Sybase Adaptive
Server 12
IBM DB2 7.2
MS SQL Server 7
MS SQL Server 2000
Sun JDK 1.1.8
DC Version 2.5
Active Directory
2000
Netscape (iPlanet) 4.1
MSDE 1.0
MS SQL Server 2000
(Only remote DB)
Backup and
Restore9
Editor
Client OS
Cisco IP ICD
Agent Desktop Client OS
CAD/CSD/CDA Client
OS10
4.0.2
4.0.4
4.0.5
4.0.6
4.0.7
4.0.8
4.0.9
4.0.10
4.0.11
4.0.12
4.0.13
4.0.14
Win98d 2nd Edition
Win NT Professional
Win 2000 Professional
Win XP Professional
Win XP Professional SP2 (Please check
Tech Tips & Release Notes)
Not applicable
Win98 2nd Edition
Win NT Professional
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips &
Release Notes)
Win98 2nd Edition
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips &
Release Notes)
CAD/CSD Client Version
Media Term Client Version
4.5.1.5
5.1.5004.0 (Built Tuesday, June 10, 2003, 2:40:40PM)
Norton Antivirus
Enterprise
9.0
Symantec Antivirus
Corporate Edition
10.1
10.2
Supported Languages
IVR Prompts:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Chinese (Mandarin),
Japanese, Italian, Korean, Portugese (BR),
Hebrew (IL), Thai
ASR:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Japanese, Italian
TTS:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Italian
VXML Grammar:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Japanese, Italian
CAD/CSD Supported Languages:
English, French, German,
Spanish, Italian, Japanese & Simplified Chinese
Historical Reporting Client:
English, French, German, Spanish, Italian,
Japanese, & Simplified Chinese
AppAdmin Client
IP Queue
Manager
Internet Explorer
5.x, 6.x, and 7.x12
ICM 5.0
ICM 6.0
HR Client11 OS
HR Client MDAC
Cisco Works
Wallboard
Crystal Reports
Version 2.7
Campus Manager
3.0 (EOS)
3.1 (EOS)
3.2 (EOS)
3.3
CiscoWorks Resource Manager
Essentials
3.0 (EOS)
3.1 (EOS)
3.2 (EOS)
3.3 (EOS)
3.4 (EOS)
3.5
CiscoWorks Voice Health Manage
1.2
Spectrum UltraLink-II
INOVA DirectControl
Developer Edition 8.5
Professional Edition 8.5
Notes
1. Only for MCS-7825 (3.4 GHZ)
2. EOS (End of Sales) items are supported only for upgrade purposes.
3. CCX at the end of a Hardware name means “Contact Center Express.” This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified
Contact Center Express or Unified CCX.
4. Before updating your CRS product software on an MCS-7825H-3400, (HP Groton Phase 3) computer, you need to download from CCO an important patch to the
operating system for the HP MCS-7825H-3400. You can download it from http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des
5. The OS version for MCS-7825-H2-CCX1 must be 2000.4.4a minimum.
6. DL380-G5 requires OS 2000.4.5 or OS 2003.1.2a.
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 21
7.
8.
9.
10.
11.
The supported processor speed for HPDL380-G5 is 2.33 GHz.
Only Standard Protection mode is supported.
Please see the Unified CM compatibility matrix for the recommended BARS version.
CAD/CSD/CDA is not supported in 64-bit versions of the client operating system.
The computer on which you install the Cisco CRS Historical Reports client must be running the following software: Microsoft Internet Explorer version 5.5 or higher,
Microsoft Data Access Component (MDAC) version 2.7 or higher and Microsoft Windows 2000 Service Pack 2 or higher (if the computer is running Microsoft Windows
2000).
12. You should disable the Internet Explorer pop-up blocker when using Internet Explorer, Version 7.0, with the CRS Application Administration web application. This is
not necessary when using it with CAD or CSD.
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 22
Cisco CRS and Cisco IP IVR, Release 3.1(2) SR1 Solution Set (Sheet 1 of 2)
CallManager
OS Release
3.3(3) - JTAPI 1.4(3.12)
SR1
SR2
SR3 - JTAPI 1.4(3.18)
SR4a - JTAPI 1.4(3.19)
3.3(4) - JTAPI 1.4(4.1)
SR1a - JTAPI 1.4(4.2)
SR2 - JTAPI 1.4(4.5)
3.3(5) - JTAPI 1.4(5.6)
SR1a - JTAPI 1.4(5.7)
SR2 - JTAPI 1.4(5.8)
OS 2000.2.4
SR5
OS 2000.2.5
SR1
SR2
SR3
SR4
SR6
SR7
SR8
OS 2000.2.6
SR1
SR2
SR3
SR4
SR5
SR6
SR7
OS 2000.2.7
SR1
SR2
SR3
SR4
SR5
SR6
SR7
SR8
OS 2000.4.11
SR11
SR21
SR31
SR41
SR51
OS 2000.4.1a1
OS 2000.4.2
SR1
SR2
SR3
SR4
SR5a
SR6
SR7a
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
OS 2000.4.3a
SR1
SR3
SR4
SR5
SR6
SR7
SR8
SR9
OS 2000.4.4a
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
OS 2000.4.5a
SR1
SR2
OS 2000.4.5b
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
SR17
SR18
SR19
SR20
SR21
OS 2000.4.6
SR2
SR3
SR4
SR5
SR6
SR7
SR8
Hardware
MCS-7815I-2.0-CC1 (EOS)2
MCS-7815I-3.0-CC1 (EOS)2
MCS-7815-I1-CC1
MCS-7815-I2-CCX13
MCS-7825-800 (EOS)2
MCS-7825-1133 (EOS)2
MCS-7825H-2.2-CC1 (EOS)2
MCS-7825I-3.0-CC1 (EOS)2
MCS-7825H-3.0-CC1 (EOS)2
MCS-7825-I1-CC1
MCS-7825-H1-CC14
MCS-7825-H2-CCX13,5
MCS-7825-I2-CCX13
MCS-7825-H3-CCX1
MCS-7825-I3-CCX1
MCS-7835-1000 (EOS)2
MCS-7835-1266 (EOS)2
MCS-7835I-2.4-CC1 (EOS)2
MCS-7835H-2.4-CC1 (EOS)2
MCS-7835H-3.0-CC1 (EOS)2
MCS-7835I-3.0-CC1 (EOS)2
MCS-7835-H1-CC1
MCS-7835-I1-CC1
MCS 7835-I1 - x346r single-cpu retrofit
MCS-7835-H1-DL380-G4 single CPU retrofit
MCS-7835-H2-CCX1
MCS-7835-I2-CCX1
MCS-7845-2.4-CC1 (EOS)2
MCS-7845I-3.0-CC1 (EOS)2
MCS-7845H-3.0-CC1 (EOS)2
MCS-7845-I1-CC1
MCS-7845-H1-CC1
MCS-7845-I1-x346r double-cpu retrofit
MCS-7845-H1-DL380-G4 double-cpu retrofit
MCS-7845-H2-CCX1
MCS-7845-I2-CCX1
IP Phones for Cisco
Agent Desktop
IP Phones for Cisco IP
Phone Agent
Cisco IP Phone
7902
7905G
7910
7912
7940
7960
Cisco IP Phone
7940
7960
Softphone 1.3(3) with all
CM (TSP upgrade
required)
IBM-330-1266 (EOS)2
IBM-342-1266 (EOS)2
IBM-345-2400 (EOS)2
IBM xSeries 200
IBM xSeries 205
IBM xSeries 206m 2.8 GHz
IBM xSeries 306 3.0 GHz
IBM xSeries 306 3.4 GHz
IBM xSeries 306m 2.8 GHz
IBM xSeries 306m 3.4 GHz
IBM xSeries 3250 Dual-core Xeon 2.13 GHz
IBM xSeries 345 Single 3.06 GHz Xeon
IBM xSeries 345 3.06 GHz Dual Xeon
IBM xSeries 346 3.4 GHz Single Xeon
IBM xSeries 346 3.4 GHz Dual Xeon
IBM xSeries 3650 Single Xeon 2.33 GHz
IBM xSeries 3650 Dual Xeon 2.33 GHz
Compaq DL 320
Compaq DL 380
Compaq DL 380 G2
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
DL 320 G2
DL 320-3.0GHz G2
DL 320 3.4 GHz G3
DL 320-G4 2.8 GHz
DL 320-G4 3.4 GHz
DL 320 G5 Dual-core 2.13GHz
DL380-G3 Single 2.4G Xeon
DL380-G3 Dual 2.4G Xeon
DL 380-3.0GHz G3 Single Xeon
DL 380-3.0GHz G3 Dual Xeon
DL 380-3.4GHz G4 Single Xeon
DL 380-3.4 GHz G4 Dual Xeon
DL 380-G56 7Single Dual-core Xeon
DL 380-G56 7Dual Dual-core Xeon
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 23
Cisco CRS and Cisco IP IVR, Release 3.1(2) SR1 Solution Set (Sheet 2 of 2)
Security/AntiVirus
Software
Cisco Security Agent
(CSA)
4.0.1.539-1.0
4.0.1.539-1.1(3)
4.0.1.539-1.1(5)
4.0.2.629-1.1(6)
4.0.2.629-1.1(7)
4.0.2.629-1.1(8)
4.0.2.629-1.1(9)
4.0.2.629-1.1(10)
4.5.0.573-2.0(1)
4.5.1.639-2.0(3)
4.5.1.645-2.0(4)
4.5.1.655-2.0(5)
5.0.0.187-3.0(1)
5.0.0.205-3.0(3)
5.0.0.210-3.0(3)
5.0.0.216-3.0(4)
5.0.0.217-3.0(5)
5.0.0.217-3.0(6)
5.0.0.225-3.0(7)
5.0.0.232-3.0(9)
5.0.0.235-3.0(10)
McAfee Virus Scan
Enterprise
8.0
8.0i
8.5i8
CRS Java
Compatibility
for Custom
Classes/SDK
Directory
Historical/Config
Database
Enterprise Database
(Dev Test)
Sun JDK 1.1.8
DC Version 2.5
MSDE 1.0
Oracle 8i
Active Directory
2000
MS SQL Server 2000
(Only remote DB)
Sybase Adaptive
Server 12
Netscape (iPlanet) 4.1
IBM DB2 7.2
MS SQL Server 7
MS SQL Server 2000
Norton Antivirus
Enterprise
9.0
Symantec Antivirus
Corporate Edition
10.1
10.2
CAD/CSD Client
Version
Media Term Client Version
4.5.1.5
Backup and
Restore9
4.0.2
4.0.4
4.0.5
4.0.6
4.0.7
4.0.8
4.0.9
4.0.10
4.0.11
4.0.12
4.0.13
4.0.14
Editor Client OS
Win98d 2nd Edition
Win NT Professional
Win 2000 Professional
Win XP Professional
Win XP Professional SP2 (Please check
Tech Tips & Release Notes)
Supported Languages
IVR Prompts:
English (US, CA, GB), Spanish(US, MX, CO,
ES), French (CA, FR), German, Chinese
(Mandarin), Japanese, Italian, Korean,
Portugese (BR), Hebrew (IL), Thai
ASR:
English (US, CA, GB), Spanish(US, MX, CO,
ES), French (CA, FR), German, Japanese,
Italian
TTS:
English (US, CA, GB), Spanish(US, MX, CO,
ES), French (CA, FR), German, Italian
VXML Grammar:
English (US, CA, GB), Spanish(US, MX, CO,
ES), French (CA, FR), German, Japanese,
Italian
HR Client MDAC
Version 2.7
Cisco IP ICD
Agent Desktop Client OS
CAD/CSD/CDA Client
OS10
Not applicable
Win98 2nd Edition
Win NT Professional
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips &
Release Notes)
Win98 2nd Edition
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips &
Release Notes)
Cisco Works
Wallboard
Crystal Reports
Spectrum UltraLink-II
Developer Edition 8.5
INOVA DirectControl
Professional Edition 8.5
Campus Manager
3.0 (EOS)
3.1 (EOS)
3.2 (EOS)
3.3
HR Client11 OS
CiscoWorks Resource Manager
Essentials
3.0 (EOS)
3.1 (EOS)
3.2 (EOS)
3.3 (EOS)
3.4 (EOS)
3.5
CiscoWorks Voice Health Manage
1.2
CAD/CSD Supported Languages:
English, French, German, Spanish, Italian,
Japanese & Simplified Chinese
Historical Reporting Client:
English, French, German, Spanish, Italian,
Japanese, & Simplified Chinese
AppAdmin Client
IP Queue
Manager
Internet Explorer
5.x, 6.x, and 7.x12
ICM 5.0
ICM 6.0
Notes
1. Only for MCS-7825 (3.4 GHZ)
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 24
2. EOS (End of Sales) items are supported only for upgrade purposes.
3. CCX at the end of a Hardware name means “Contact Center Express.” This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified
Contact Center Express or Unified CCX.
4. Before updating your CRS product software on an MCS-7825H-3400, (HP Groton Phase 3) computer, you need to download from CCO an important patch to the
operating system for the HP MCS-7825H-3400. You can download it from http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des
5. The OS version for MCS-7825-H2-CCX1 must be 2000.4.4a minimum.
6. DL380-G5 requires OS 2000.4.5 or OS 2003.1.2a.
7. The supported processor speed for HPDL380-G5 is 2.33 GHz.
8. Only Standard Protection mode is supported.
9. Please see the Unified CM compatibility matrix for the recommended BARS version.
10. CAD/CSD/CDA is not supported in 64-bit versions of the client operating system.
11. The computer on which you install the Cisco CRS Historical Reports client must be running the following software: Microsoft Internet Explorer version 5.5 or higher,
Microsoft Data Access Component (MDAC) version 2.7 or higher and Microsoft Windows 2000 Service Pack 2 or higher (if the computer is running Microsoft Windows
2000).
12. You should disable the Internet Explorer pop-up blocker when using Internet Explorer, Version 7.0, with the CRS Application Administration web application. This is not
necessary when using it with CAD or CSD.
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 25
Cisco CRS and Cisco IP IVR, Release 3.1(2) SR2 Solution Set (Sheet 1 of 2)
CallManager
OS Release
3.3(3) - JTAPI 1.4(3.12)
SR1
SR2
SR3 - JTAPI 1.4(3.18)
SR4a - JTAPI 1.4(3.19)
3.3(4) - JTAPI 1.4(4.1)
SR1a - JTAPI 1.4(4.2)
SR2 - JTAPI 1.4(4.5)
3.3(5) - JTAPI 1.4(5.6)
SR1a - JTAPI 1.4(5.7)
SR2 - JTAPI 1.4(5.8)
OS 2000.2.4
SR5
OS 2000.2.5
SR1
SR2
SR3
SR4
SR6
SR7
SR8
OS 2000.2.6
SR1
SR2
SR3
SR4
SR5
SR6
SR7
OS 2000.2.7
SR1
SR2
SR3
SR4
SR5
SR6
SR7
SR8
OS 2000.4.11
SR11
SR21
SR31
SR41
SR51
OS 2000.4.1a1
OS 2000.4.2
SR1
SR2
SR3
SR4
SR5a
SR6
SR7a
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
OS 2000.4.3a
SR1
SR3
SR4
SR5
SR6
SR7
SR8
SR9
OS 2000.4.4a
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
OS 2000.4.5a
SR1
SR2
OS 2000.4.5b
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
SR17
SR18
SR19
SR20
SR21
OS 2000.4.6
SR2
SR3
SR4
SR5
SR6
SR7
SR8
Hardware
MCS-7815I-2.0-CC1 (EOS)2
MCS-7815I-3.0-CC1 (EOS)2
MCS-7815-I1-CC1
MCS-7815-I2-CCX13
MCS-7825-800 (EOS)2
MCS-7825-1133 (EOS)2
MCS-7825H-2.2-CC1 (EOS)2
MCS-7825I-3.0-CC1 (EOS)2
MCS-7825H-3.0-CC1 (EOS)2
MCS-7825-I1-CC1
MCS-7825-H1-CC14
MCS-7825-H2-CCX13,5
MCS-7825-I2-CCX13
MCS-7825-H3-CCX1
MCS-7825-I3-CCX1
MCS-7835-1000 (EOS)2
MCS-7835-1266 (EOS)2
MCS-7835I-2.4-CC1 (EOS)2
MCS-7835H-2.4-CC1 (EOS)2
MCS-7835H-3.0-CC1 (EOS)2
MCS-7835I-3.0-CC1 (EOS)2
MCS-7835-H1-CC1
MCS-7835-I1-CC1
MCS 7835-I1 - x346r single-cpu retrofit
MCS-7835-H1-DL380-G4 single CPU retrofit
MCS-7835-H2-CCX1
MCS-7835-I2-CCX1
MCS-7845-2.4-CC1 (EOS)2
MCS-7845I-3.0-CC1 (EOS)2
MCS-7845H-3.0-CC1 (EOS)2
MCS-7845-I1-CC1
MCS-7845-H1-CC1
MCS-7845-I1-x346r double-cpu retrofit
MCS-7845-H1-DL380-G4 double-cpu retrofit
MCS-7845-H2-CCX1
MCS-7845-I2-CCX1
IP Phones for Cisco
Agent Desktop
IP Phones for Cisco IP
Phone Agent
Cisco IP Phone
7902
7905G
7910
7912
7940
7960
Softphone 1.3(3) with all
CM (TSP upgrade required)
Cisco IP Phone
7940
7960
IBM-330-1266 (EOS)2
IBM-342-1266 (EOS)2
IBM-345-2400 (EOS)2
IBM xSeries 200
IBM xSeries 205
IBM xSeries 206m 2.8 GHz
IBM xSeries 306 3.0 GHz
IBM xSeries 306 3.4 GHz
IBM xSeries 306m 2.8 GHz
IBM xSeries 306m 3.4 GHz
IBM xSeries 3250 Dual-core Xeon 2.13 GHz
IBM xSeries 345 Single 3.06 GHz Xeon
IBM xSeries 345 3.06 GHz Dual Xeon
IBM xSeries 346 3.4 GHz Single Xeon
IBM xSeries 346 3.4 GHz Dual Xeon
IBM xSeries 3650 Single Xeon 2.33 GHz
IBM xSeries 3650 Dual Xeon 2.33 GHz
Compaq DL 320
Compaq DL 380
Compaq DL 380 G2
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
DL 320 G2
DL 320-3.0GHz G2
DL 320 3.4 GHz G3
DL 320-G4 2.8 GHz
DL 320-G4 3.4 GHz
DL 320 G5 Dual-core 2.13GHz
DL380-G3 Single 2.4G Xeon
DL380-G3 Dual 2.4G Xeon
DL 380-3.0GHz G3 Single Xeon
DL 380-3.0GHz G3 Dual Xeon
DL 380-3.4GHz G4 Single Xeon
DL 380-3.4 GHz G4 Dual Xeon
DL 380-G56 7Single Dual-core Xeon
DL 380-G56 7Dual Dual-core Xeon
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 26
Cisco CRS and Cisco IP IVR, Release 3.1(2) SR2 Solution Set (Sheet 2 of 2)
CRS Java
Compatibility
for Custom
Classes/SDK
Security/AntiVirus
Software
Cisco Security Agent
(CSA)
4.0.1.539-1.0
4.0.1.539-1.1(3)
4.0.1.539-1.1(5)
4.0.2.629-1.1(6)
4.0.2.629-1.1(7)
4.0.2.629-1.1(8)
4.0.2.629-1.1(9)
4.0.2.629-1.1(10)
4.5.0.573-2.0(1)
4.5.1.639-2.0(3)
4.5.1.645-2.0(4)
4.5.1.655-2.0(5)
5.0.0.187-3.0(1)
5.0.0.205-3.0(3)
5.0.0.210-3.0(3)
5.0.0.216-3.0(4)
5.0.0.217-3.0(5)
5.0.0.217-3.0(6)
5.0.0.225-3.0(7)
5.0.0.232-3.0(9)
5.0.0.235-3.0(10)
McAfee Virus Scan
Enterprise
8.0
8.0i
8.5i8
Historical/Config
Database
Enterprise Database
(Dev Test)
DC Version 2.5
Active Directory
2000
Netscape (iPlanet) 4.1
MSDE 1.0
MS SQL Server 2000
(Only remote DB)
Oracle 8i
Sybase Adaptive
Server 12
IBM DB2 7.2
MS SQL Server 7
MS SQL Server 2000
Cisco IP ICD
Agent Desktop Client OS
CAD/CSD/CDA Client
OS10
Not applicable
Win98 2nd Edition
Win NT Professional
Win 2000 Professional
Win XP Professionl
Win XP Professional SP2
(Please check Tech Tips &
Release Notes)
Win98 2nd Edition
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips
& Release Notes)
Directory
Sun JDK 1.1.8
Norton Antivirus
Enterprise
9.0
Symantec Antivirus
Corporate Edition
10.1
10.2
Backup and
Restore9
Editor Client OS
4.0.2
4.0.4
4.0.5
4.0.6
4.0.7
4.0.8
4.0.9
4.0.10
4.0.11
4.0.12
4.0.13
4.0.14
Win98d 2nd Edition
Win NT Professional
Win 2000 Professional
Win XP Professional SP2 (Please check
Tech Tips & Release Notes)
CAD/CSD Client Version
Media Term Client Version
HR Client11 OS
4.5.1.5
Supported Languages
HR Client MDAC
Cisco Works
Wallboard
Crystal Reports
IVR Prompts:
English (US, CA, GB), Spanish(US, MX, CO,
ES), French (CA, FR), German, Chinese
(Mandarin), Japanese, Italian, Korean,
Portugese (BR), Hebrew (IL), Thai
ASR:
English (US, CA, GB), Spanish(US, MX, CO,
ES), French (CA, FR), German, Japanese,
Italian
TTS:
English (US, CA, GB), Spanish(US, MX, CO,
ES),French (CA, FR), German, Italian
VXML Grammar:
English (US, CA, GB), Spanish(US, MX, CO,
ES), French (CA, FR), German, Japanese,
Italian
CAD/CSD Supported Languages:
English, French, German, Spanish, Italian,
Japanese & Simplified Chinese
Historical Reporting Client:
English, French, German, Spanish, Italian,
Japanese, & Simplified Chinese
Version 2.7
Campus Manager
3.0 (EOS)
3.1 (EOS)
3.2 (EOS)
3.3
CiscoWorks Resource Manager
Essentials
3.0 (EOS)
3.1 (EOS)
3.2 (EOS)
3.3 (EOS)
3.4 (EOS)
3.5
CiscoWorks Voice Health Manage
1.2
Spectrum UltraLink-II
INOVA DirectControl
Developer Edition 8.5
Professional Edition 8.5
AppAdmin Client
IP Queue
Manager
Internet Explorer
5.x, 6.x, and 7.x12
ICM 5.0
ICM 6.0
Notes
1. Only for MCS-7825 (3.4 GHZ)
2. EOS (End of Sales) items are supported only for upgrade purposes.
3. CCX at the end of a Hardware name means “Contact Center Express.” This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified
Contact Center Express or Unified CCX.
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 27
4. Before updating your CRS product software on an MCS-7825H-3400, (HP Groton Phase 3) computer, you need to download from CCO an important patch to the
operating system for the HP MCS-7825H-3400. You can download it from http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des
5. The OS version for MCS-7825-H2-CCX1 must be 2000.4.4a minimum.
6. DL380-G5 requires OS 2000.4.5 or OS 2003.1.2a.
7. The supported processor speed for HPDL380-G5 is 2.33 GHz.
8. Only Standard Protection mode is supported.
9. Please see the Unified CM compatibility matrix for the recommended BARS version.
10. CAD/CSD/CDA is not supported in 64-bit versions of the client operating system.
11. The computer on which you install the Cisco CRS Historical Reports client must be running the following software: Microsoft Internet Explorer version 5.5 or higher,
Microsoft Data Access Component (MDAC) version 2.7 or higher and Microsoft Windows 2000 Service Pack 2 or higher (if the computer is running Microsoft Windows
2000).
12. You should disable the Internet Explorer pop-up blocker when using Internet Explorer, Version 7.0, with the CRS Application Administration web application. This is
not necessary when using it with CAD or CSD.
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 28
Cisco CRS and Cisco IP IVR, Release 3.1(2) SR3 Solution Set (Sheet 1 of 2)
CallManager
OS Release
3.3(3) - JTAPI 1.4(3.12)
SR1
SR2
SR3 - JTAPI 1.4(3.18)
SR4a - JTAPI 1.4(3.19)
3.3(4) - JTAPI 1.4(4.1)
SR1a - JTAPI 1.4(4.2)
SR2 - JTAPI 1.4(4.5)
3.3(5) - JTAPI 1.4(5.6)
SR1a - JTAPI 1.4(5.7)
SR2 - JTAPI 1.4(5.8)
OS 2000.2.4
SR5
OS 2000.2.5
SR1
SR2
SR3
SR4
SR6
SR7
SR8
OS 2000.2.6
SR1
SR2
SR3
SR4
SR5
SR6
SR7
OS 2000.2.7
SR1
SR2
SR3
SR4
SR5
SR6
SR7
SR8
OS 2000.4.11
SR11
SR21
SR31
SR41
SR51
OS 2000.4.1a1
OS 2000.4.2
SR1
SR2
SR3
SR4
SR5a
SR6
SR7a
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
OS 2000.4.3a
SR1
SR3
SR4
SR5
SR6
SR7
SR8
SR9
OS 2000.4.4a
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
OS 2000.4.5a
SR1
SR2
OS 2000.4.5b
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
SR17
SR18
SR19
SR20
SR21
OS 2000.4.6
SR2
SR3
SR4
SR5
SR6
SR7
SR8
Hardware
MCS-7815I-2.0-CC1 (EOS)2
MCS-7815I-3.0-CC1 (EOS)2
MCS-7815-I1-CC1
MCS-7815-I2-CCX13
MCS-7825-800 (EOS)2
MCS-7825-1133 (EOS)2
MCS-7825H-2.2-CC1 (EOS)2
MCS-7825I-3.0-CC1 (EOS)2
MCS-7825H-3.0-CC1 (EOS)2
MCS-7825-I1-CC1
MCS-7825-H1-CC14
MCS-7825-H2-CCX13,5
MCS-7825-I2-CCX13
MCS-7825-H3-CCX1
MCS-7825-I3-CCX1
MCS-7835-1000 (EOS)2
MCS-7835-1266 (EOS)2
MCS-7835I-2.4-CC1 (EOS)2
MCS-7835H-2.4-CC1 (EOS)2
MCS-7835H-3.0-CC1 (EOS)2
MCS-7835I-3.0-CC1 (EOS)2
MCS-7835-H1-CC1
MCS-7835-I1-CC1
MCS 7835-I1 - x346r single-cpu retrofit
MCS-7835-H1-DL380-G4 single CPU retrofit
MCS-7835-H2-CCX1
MCS-7835-I2-CCX1
MCS-7845-2.4-CC1 (EOS)2
MCS-7845I-3.0-CC1 (EOS)2
MCS-7845H-3.0-CC1 (EOS)2
MCS-7845-I1-CC1
MCS-7845-H1-CC1
MCS-7845-I1-x346r double-cpu retrofit
MCS-7845-H1-DL380-G4 double-cpu retrofit
MCS-7845-H2-CCX1
MCS-7845-I2-CCX1
IP Phones for Cisco
Agent Desktop
IP Phones for Cisco IP
Phone Agent
Cisco IP Phone
7902
7905G
7910
7912
7940
7960
Softphone 1.3(3) with all CM
(TSP upgrade required)
Cisco IP Phone
7940
7960
IBM-330-1266 (EOS)2
IBM-342-1266 (EOS)2
IBM-345-2400 (EOS)2
IBM xSeries 200
IBM xSeries 205
IBM xSeries 206m 2.8 GHz
IBM xSeries 306 3.0 GHz
IBM xSeries 306 3.4 GHz
IBM xSeries 306m 2.8 GHz
IBM xSeries 306m 3.4 GHz
IBM xSeries 3250 Dual-core Xeon 2.13 GHz
IBM xSeries 345 Single 3.06 GHz Xeon
IBM xSeries 345 3.06 GHz Dual Xeon
IBM xSeries 346 3.4 GHz Single Xeon
IBM xSeries 346 3.4 GHz Dual Xeon
IBM xSeries 3650 Single Xeon 2.33 GHz
IBM xSeries 3650 Dual Xeon 2.33 GHz
Compaq DL 320
Compaq DL 380
Compaq DL 380 G2
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
DL 320 G2
DL 320-3.0GHz G2
DL 320 3.4 GHz G3
DL 320-G4 2.8 GHz
DL 320-G4 3.4 GHz
DL 320 G5 Dual-core 2.13GHz
DL380-G3 Single 2.4G Xeon
DL380-G3 Dual 2.4G Xeon
DL 380-3.0GHz G3 Single Xeon
DL 380-3.0GHz G3 Dual Xeon
DL 380-3.4GHz G4 Single Xeon
DL 380-3.4 GHz G4 Dual Xeon
DL 380-G56 7Single Dual-core Xeon
DL 380-G56 7Dual Dual-core Xeon
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 29
Cisco CRS and Cisco IP IVR, Release 3.1(2) SR3 Solution Set (Sheet 2 of 2)
Security/AntiVirus
Software
Cisco Security Agent
(CSA)
4.0.1.539-1.0
4.0.1.539-1.1(3)
4.0.1.539-1.1(5)
4.0.2.629-1.1(6)
4.0.2.629-1.1(7)
4.0.2.629-1.1(8)
4.0.2.629-1.1(9)
4.0.2.629-1.1(10)
4.5.0.573-2.0(1)
4.5.1.639-2.0(3)
4.5.1.645-2.0(4)
4.5.1.655-2.0(5)
5.0.0.187-3.0(1)
5.0.0.205-3.0(3)
5.0.0.210-3.0(3)
5.0.0.216-3.0(4)
5.0.0.217-3.0(5)
5.0.0.217-3.0(6)
5.0.0.225-3.0(7)
5.0.0.232-3.0(9)
5.0.0.235-3.0(10)
McAfee Virus Scan
Enterprise
8.0
8.0i
8.5i8
CRS Java
Compatibility
for Custom
Classes/SDK
Directory
Historical/Config
Database
Enterprise Database
(Dev Test)
MSDE 1.0
MS SQL Server 2000
(Only remote DB)
Oracle 8i
Sybase Adaptive
Server 12
IBM DB2 7.2
MS SQL Server 7
MS SQL Server 2000
Sun JDK 1.1.8
DC Version 2.5
Active Directory
2000
Netscape (iPlanet) 4.1
Backup and
Restore9
Editor
Client OS
Cisco IP ICD
Agent Desktop Client OS
CAD/CSD/CDA Client OS10
HR Client11 OS
4.0.2
4.0.4
4.0.5
4.0.6
4.0.7
4.0.8
4.0.9
4.0.10
4.0.11
4.0.12
4.0.13
4.0.14
Win98d 2nd Edition
Win NT Professional
Win 2000 Professional
Win XP Professional
Win XP Professional SP2 (Please check
Tech Tips & Release Notes)
Not applicable
Win98 2nd Edition
Win NT Professional
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips &
Release Notes)
Win98 2nd Edition
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips &
Release Notes)
HR Client MDAC
Cisco Works
Wallboard
Crystal Reports
Version 2.7
Campus Manager
3.0 (EOS)
3.1 (EOS)
3.2 (EOS)
3.3
CiscoWorks Resource Manager
Essentials
3.0 (EOS)
3.1 (EOS)
3.2 (EOS)
3.3 (EOS)
3.4 (EOS)
3.5
CiscoWorks Voice Health Manage
1.2
Spectrum UltraLink-II
INOVA DirectControl
Developer Edition 8.5
Professional Edition 8.5
Norton Antivirus
Enterprise
9.0
Symantec Antivirus
Corporate Edition
10.1
10.2
CAD/CSD Client
Version
Media Term Client Version
4.5.1.5
Supported Languages
IVR Prompts:
English (US, CA, GB), Spanish(US, MX, CO,
ES), French (CA, FR), German, Chinese
(Mandarin), Japanese, Italian, Korean,
Portugese (BR), Hebrew (IL), Thai
ASR:
English (US, CA, GB), Spanish(US, MX, CO,
ES), French (CA, FR), German, Japanese,
Italian
TTS:
English (US, CA, GB), Spanish(US, MX, CO,
ES), French (CA, FR), German, Italian
VXML Grammar:
English (US, CA, GB), Spanish(US, MX, CO,
ES), French (CA, FR), German, Japanese,
Italian
CAD/CSD Supported Languages:
English, French, German, Spanish, Italian,
Japanese & Simplified Chinese
Historical Reporting Client:
English, French, German, Spanish, Italian,
Japanese, & Simplified Chinese
AppAdmin Client
IP Queue
Manager
Internet Explorer
5.x, 6.x, and 7.x12
ICM 5.0
ICM 6.0
Notes
1. Only for MCS-7825 (3.4 GHZ)
2. EOS (End of Sales) items are supported only for upgrade purposes.
3. CCX at the end of a Hardware name means “Contact Center Express.” This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified
Contact Center Express or Unified CCX.
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 30
4. Before updating your CRS product software on an MCS-7825H-3400, (HP Groton Phase 3) computer, you need to download from CCO an important patch to the
operating system for the HP MCS-7825H-3400. You can download it from http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des
5. The OS version for MCS-7825-H2-CCX1 must be 2000.4.4a minimum.
6. DL380-G5 requires OS 2000.4.5 or OS 2003.1.2a.
7. The supported processor speed for HPDL380-G5 is 2.33 GHz.
8. Only Standard Protection mode is supported.
9. Please see the Unified CM compatibility matrix for the recommended BARS version.
10. CAD/CSD/CDA is not supported in 64-bit versions of the client operating system.
11. The computer on which you install the Cisco CRS Historical Reports client must be running the following software: Microsoft Internet Explorer version 5.5 or higher,
Microsoft Data Access Component (MDAC) version 2.7 or higher and Microsoft Windows 2000 Service Pack 2 or higher (if the computer is running Microsoft Windows
2000).
12. You should disable the Internet Explorer pop-up blocker when using Internet Explorer, Version 7.0, with the CRS Application Administration web application. This is not
necessary when using it with CAD or CSD.
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 31
Cisco CRS and Cisco IP IVR, Release 3.1(3) Solution Set (Sheet 1 of 2)
CallManager
OS Release
3.3(3) - JTAPI 1.4(3.12)
SR1
SR2
SR3 - JTAPI 1.4(3.18)
SR4a - JTAPI 1.4(3.19)
3.3(4) - JTAPI 1.4(4.1)
SR1a - JTAPI 1.4(4.2)
SR2 - JTAPI 1.4(4.5)
3.3(5) - JTAPI 1.4(5.6)
SR1a - JTAPI 1.4(5.7)
SR2 - JTAPI 1.4(5.8)
OS 2000.2.4
SR5
OS 2000.2.5
SR1
SR2
SR3
SR4
SR6
SR7
SR8
OS 2000.2.6
SR1
SR2
SR3
SR4
SR5
SR6
SR7
OS 2000.2.7
SR1
SR2
SR3
SR4
SR5
SR6
SR7
SR8
OS 2000.4.11
SR11
SR21
SR31
SR41
SR51
OS 2000.4.1a1
OS 2000.4.2
SR1
SR2
SR3
SR4
SR5a
SR6
SR7a
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
OS 2000.4.3a
SR1
SR3
SR4
SR5
SR6
SR7
SR8
SR9
OS 2000.4.4a
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
OS 2000.4.5a
SR1
SR2
OS 2000.4.5b
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
SR17
SR18
SR19
SR20
SR21
OS 2000.4.6
SR2
SR3
SR4
SR5
SR6
SR7
SR8
Hardware
MCS-7815I-2.0-CC1 (EOS)2
MCS-7815I-3.0-CC1 (EOS)2
MCS-7815-I1-CC1
MCS-7815-I2-CCX13
MCS-7825-800 (EOS)2
MCS-7825-1133 (EOS)2
MCS-7825H-2.2-CC1 (EOS)2
MCS-7825I-3.0-CC1 (EOS)2
MCS-7825H-3.0-CC1 (EOS)2
MCS-7825-I1-CC1
MCS-7825-H1-CC14
MCS-7825-H2-CCX13,5
MCS-7825-I2-CCX13
MCS-7825-H3-CCX1
MCS-7825-I3-CCX1
MCS-7835-1000 (EOS)2
MCS-7835-1266 (EOS)2
MCS-7835I-2.4-CC1 (EOS)2
MCS-7835H-2.4-CC1 (EOS)2
MCS-7835H-3.0-CC1 (EOS)2
MCS-7835I-3.0-CC1 (EOS)2
MCS-7835-H1-CC1
MCS-7835-I1-CC1
MCS 7835-I1 - x346r single-cpu retrofit
MCS-7835-H1-DL380-G4 single CPU retrofit
MCS-7835-H2-CCX1
MCS-7835-I2-CCX1
MCS-7845-2.4-CC1 (EOS)2
MCS-7845I-3.0-CC1 (EOS)2
MCS-7845H-3.0-CC1 (EOS)2
MCS-7845-I1-CC1
MCS-7845-H1-CC1
MCS-7845-I1-x346r double-cpu retrofit
MCS-7845-H1-DL380-G4 double-cpu retrofit
MCS-7845-H2-CCX1
MCS-7845-I2-CCX1
IP Phones for Cisco
Agent Desktop
IP Phones for Cisco IP
Phone Agent
Cisco IP Phone
7902
7905G
7910
7912
7940
7960
Cisco IP Phone
7940
7960
Softphone 1.3(3) with all CM
(TSP upgrade required)
IBM-330-1266 (EOS)2
IBM-342-1266 (EOS)2
IBM-345-2400 (EOS)2
IBM xSeries 200
IBM xSeries 205
IBM xSeries 206m 2.8 GHz
IBM xSeries 306 3.0 GHz
IBM xSeries 306 3.4 GHz
IBM xSeries 306m 2.8 GHz
IBM xSeries 306m 3.4 GHz
IBM xSeries 3250 Dual-core Xeon 2.13 GHz
IBM xSeries 345 Single 3.06 GHz Xeon
IBM xSeries 345 3.06 GHz Dual Xeon
IBM xSeries 346 3.4 GHz Single Xeon
IBM xSeries 346 3.4 GHz Dual Xeon
IBM xSeries 3650 Single Xeon 2.33 GHz
IBM xSeries 3650 Dual Xeon 2.33 GHz
Compaq DL 320
Compaq DL 380
Compaq DL 380 G2
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
DL 320 G2
DL 320-3.0GHz G2
DL 320 3.4 GHz G3
DL 320-G4 2.8 GHz
DL 320-G4 3.4 GHz
DL 320 G5 Dual-core 2.13GHz
DL380-G3 Single 2.4G Xeon
DL380-G3 Dual 2.4G Xeon
DL 380-3.0GHz G3 Single Xeon
DL 380-3.0GHz G3 Dual Xeon
DL 380-3.4GHz G4 Single Xeon
DL 380-3.4 GHz G4 Dual Xeon
DL 380-G56 7Single Dual-core Xeon
DL 380-G56 7Dual Dual-core Xeon
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 32
Cisco CRS and Cisco IP IVR, Release 3.1(3) Solution Set (Sheet 2 of 2)
Security/AntiVirus
Software
Cisco Security Agent
(CSA)
4.0.1.539-1.1(5)
4.0.2.629-1.1(6)
4.0.2.629-1.1(7)
4.0.2.629-1.1(8)
4.0.2.629-1.1(9)
4.0.2.629-1.1(10)
4.5.0.573-2.0(1)
4.5.1.639-2.0(3)
4.5.1.645-2.0(4)
4.5.1.655-2.0(5)
5.0.0.187-3.0(1)
5.0.0.205-3.0(3)
5.0.0.210-3.0(3)
5.0.0.216-3.0(4)
5.0.0.217-3.0(5)
5.0.0.217-3.0(6)
5.0.0.225-3.0(7)
5.0.0.232-3.0(9)
5.0.0.235-3.0(10)
McAfee Virus Scan
Enterprise
8.0
8.0i
8.5i8
CRS Java
Compatibility
for Custom
Classes/SDK
Directory
Historical/Config
Database
Enterprise Database
(Dev Test)
Sun JDK 1.1.8
DC Version 2.5
MSDE 1.0
Oracle 8i
Active Directory
2000
2003
MS SQL Server 2000
(Only remote DB)
Sybase Adaptive
Server 12
IBM DB2 7.2
Netscape (iPlanet) 4.1
MS SQL Server 7
MS SQL Server 2000
Norton Antivirus
Enterprise
9.0
Symantec Antivirus
Corporate Edition
10.1
10.2
Backup and
Restore9
4.0.2
4.0.4
4.0.5
4.0.6
4.0.7
4.0.8
4.0.9
4.0.10
4.0.11
4.0.12
4.0.13
4.0.14
CAD/CSD Client
Version
Cisco IP ICD
Agent Desktop Client OS
Editor Client OS
Win98d 2nd Edition
Win NT Professional
Win 2000 Professional
Win XP Professional
Win XP Professional SP2 (Please check
Tech Tips & Release Notes)
CAD/CSD/CDA Client OS10
HR Client11 OS
Not applicable
Win98 2nd Edition
Win NT Professional
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips &
Release Notes)
Win98 2nd Edition
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips &
Release Notes)
Cisco Works
Wallboard
Crystal Reports
Spectrum UltraLink-II
Developer Edition 8.5
INOVA DirectControl
Professional Edition 8.5
Media Term Client Version
4.5.2.4
Supported Languages
IVR Prompts:
English (US, CA, GB), Spanish(US, MX, CO,
ES), French (CA, FR), German, Chinese
(Mandarin), Japanese, Italian, Korean,
Portugese (BR), Hebrew (IL), Thai
ASR:
English (US, CA, GB), Spanish(US, MX, CO,
ES), French (CA, FR), German, Japanese,
Italian
TTS:
English (US, CA, GB), Spanish(US, MX, CO,
ES), French (CA, FR), German, Italian
VXML Grammar:
English (US, CA, GB), Spanish(US, MX, CO,
ES), French (CA, FR), German, Japanese,
Italian
HR Client MDAC
Version 2.7
Campus Manager
3.0 (EOS)
3.1 (EOS)
3.2 (EOS)
3.3
CiscoWorks Resource Manager
Essentials
3.0 (EOS)
3.1 (EOS)
3.2 (EOS)
3.3 (EOS)
3.4 (EOS)
3.5
CiscoWorks Voice Health Manage
1.2
CAD/CSD Supported Languages:
English, French, German, Spanish, Italian,
Japanese & Simplified Chinese
Historical Reporting Client:
English, French, German, Spanish, Italian,
Japanese, & Simplified Chinese
AppAdmin Client
IP Queue
Manager
Internet Explorer
5.x, 6.x, and 7.x12
ICM 5.0
ICM 6.0
Notes
1. Only for MCS-7825 (3.4 GHZ)
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 33
2. EOS (End of Sales) items are supported only for upgrade purposes.
3. CCX at the end of a Hardware name means “Contact Center Express.” This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified
Contact Center Express or Unified CCX.
4. Before updating your CRS product software on an MCS-7825H-3400, (HP Groton Phase 3) computer, you need to download from CCO an important patch to the
operating system for the HP MCS-7825H-3400. You can download it from http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des
5. The OS version for MCS-7825-H2-CCX1 must be 2000.4.4a minimum.
6. DL380-G5 requires OS 2000.4.5 or OS 2003.1.2a.
7. The supported processor speed for HPDL380-G5 is 2.33 GHz.
8. Only Standard Protection mode is supported.
9. Please see the Unified CM compatibility matrix for the recommended BARS version.
10. CAD/CSD/CDA is not supported in 64-bit versions of the client operating system.
11. The computer on which you install the Cisco CRS Historical Reports client must be running the following software: Microsoft Internet Explorer version 5.5 or higher,
Microsoft Data Access Component (MDAC) version 2.7 or higher and Microsoft Windows 2000 Service Pack 2 or higher (if the computer is running Microsoft Windows
2000).
12. You should disable the Internet Explorer pop-up blocker when using Internet Explorer, Version 7.0, with the CRS Application Administration web application. This is
not necessary when using it with CAD or CSD.
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 34
Cisco CRS and Cisco IP IVR, Release 3.1(3) SR1 Solution Set (Sheet 1 of 2)
CallManager
OS Release
3.3(3) - JTAPI 1.4(3.12)
SR1
SR2
SR3 - JTAPI 1.4(3.18)
SR4a - JTAPI 1.4(3.19)
3.3(4) - JTAPI 1.4(4.1)
SR1a - JTAPI 1.4(4.2)
SR2 - JTAPI 1.4(4.5)
3.3(5) - JTAPI 1.4(5.6)
SR1a - JTAPI 1.4(5.7)
SR2 - JTAPI 1.4(5.8)
OS 2000.2.4
SR5
OS 2000.2.5
SR1
SR2
SR3
SR4
SR6
SR7
SR8
OS 2000.2.6
SR1
SR2
SR3
SR4
SR5
SR6
SR7
OS 2000.2.7
SR1
SR2
SR3
SR4
SR5
SR6
SR7
SR8
OS 2000.4.11
SR11
SR21
SR31
SR41
SR51
OS 2000.4.1a1
OS 2000.4.2
SR1
SR2
SR3
SR4
SR5a
SR6
SR7a
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
OS 2000.4.3a
SR1
SR3
SR4
SR5
SR6
SR7
SR8
SR9
OS 2000.4.4a
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
OS 2000.4.5a
SR1
SR2
OS 2000.4.5b
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
SR17
SR18
SR19
SR20
SR21
OS 2000.4.6
SR2
SR3
SR4
SR5
SR6
SR7
SR8
Hardware
MCS-7815I-2.0-CC1 (EOS)2
MCS-7815I-3.0-CC1 (EOS)2
MCS-7815-I1-CC1
MCS-7815-I2-CCX13
MCS-7825-800 (EOS)2
MCS-7825-1133 (EOS)2
MCS-7825H-2.2-CC1 (EOS)2
MCS-7825I-3.0-CC1 (EOS)2
MCS-7825H-3.0-CC1 (EOS)2
MCS-7825-I1-CC1
MCS-7825-H1-CC14
MCS-7825-H2-CCX13,5
MCS-7825-I2-CCX13
MCS-7825-H3-CCX1
MCS-7825-I3-CCX1
MCS-7835-1000 (EOS)2
MCS-7835-1266 (EOS)2
MCS-7835I-2.4-CC1 (EOS)2
MCS-7835H-2.4-CC1 (EOS)2
MCS-7835H-3.0-CC1 (EOS)2
MCS-7835I-3.0-CC1 (EOS)2
MCS-7835-H1-CC1
MCS-7835-I1-CC1
MCS 7835-I1 - x346r single-cpu retrofit
MCS-7835-H1-DL380-G4 single CPU retrofit
MCS-7835-H2-CCX1
MCS-7835-I2-CCX1
MCS-7845-2.4-CC1 (EOS)2
MCS-7845I-3.0-CC1 (EOS)2
MCS-7845H-3.0-CC1 (EOS)2
MCS-7845-I1-CC1
MCS-7845-H1-CC1
MCS-7845-I1-x346r double-cpu retrofit
MCS-7845-H1-DL380-G4 double-cpu retrofit
MCS-7845-H2-CCX1
MCS-7845-I2-CCX1
IP Phones for Cisco
Agent Desktop
IP Phones for Cisco IP
Phone Agent
Cisco IP Phone
7902
7905G
7910
7912
7940
7960
Cisco IP Phone
7940
7960
Softphone 1.3(3) with all
CM (TSP upgrade
required)
IBM-330-1266 (EOS)2
IBM-342-1266 (EOS)2
IBM-345-2400 (EOS)2
IBM xSeries 200
IBM xSeries 205
IBM xSeries 206m 2.8 GHz
IBM xSeries 306 3.0 GHz
IBM xSeries 306 3.4 GHz
IBM xSeries 306m 2.8 GHz
IBM xSeries 306m 3.4 GHz
IBM xSeries 3250 Dual-core Xeon 2.13 GHz
IBM xSeries 345 Single 3.06 GHz Xeon
IBM xSeries 345 3.06 GHz Dual Xeon
IBM xSeries 346 3.4 GHz Single Xeon
IBM xSeries 346 3.4 GHz Dual Xeon
IBM xSeries 3650 Single Xeon 2.33 GHz
IBM xSeries 3650 Dual Xeon 2.33 GHz
Compaq DL 320
Compaq DL 380
Compaq DL 380 G2
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
DL 320 G2
DL 320-3.0GHz G2
DL 320 3.4 GHz G3
DL 320-G4 2.8 GHz
DL 320-G4 3.4 GHz
DL 320 G5 Dual-core 2.13GHz
DL380-G3 Single 2.4G Xeon
DL380-G3 Dual 2.4G Xeon
DL 380-3.0GHz G3 Single Xeon
DL 380-3.0GHz G3 Dual Xeon
DL 380-3.4GHz G4 Single Xeon
DL 380-3.4 GHz G4 Dual Xeon
DL 380-G56 7Single Dual-core Xeon
DL 380-G56 7Dual Dual-core Xeon
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 35
Cisco CRS and Cisco IP IVR, Release 3.1(3) SR1 Solution Set (Sheet 2 of 2)
Security/AntiVirus
Software
Cisco Security Agent
(CSA)
4.0.1.539-1.1(5)
4.0.2.629-1.1(6)
4.0.2.629-1.1(7)
4.0.2.629-1.1(8)
4.0.2.629-1.1(9)
4.0.2.629-1.1(10)
4.5.0.573-2.0(1)
4.5.1.639-2.0(3)
4.5.1.645-2.0(4)
4.5.1.655-2.0(5)
5.0.0.187-3.0(1)
5.0.0.205-3.0(3)
5.0.0.210-3.0(3)
5.0.0.216-3.0(4)
5.0.0.217-3.0(5)
5.0.0.217-3.0(6)
5.0.0.225-3.0(7)
5.0.0.232-3.0(9)
5.0.0.235-3.0(10)
McAfee Virus Scan
Enterprise
8.0
8.0i
8.5i8
CRS Java
Compatibility
for Custom
Classes/SDK
Directory
Historical/Config
Database
Enterprise Database
(Dev Test)
Sun JDK 1.1.8
DC Version 2.5
MSDE 1.0
Oracle 8i
Active Directory
2000
2003
MS SQL Server 2000
(Only remote DB)
Sybase Adaptive
Server 12
IBM DB2 7.2
Netscape (iPlanet) 4.1
MS SQL Server 7
MS SQL Server 2000
Norton Antivirus
Enterprise
9.0
Symantec Antivirus
Corporate Edition
10.1
10.2
Backup and
Restore9
Editor Client OS
4.0.2
4.0.4
4.0.5
4.0.6
4.0.7
4.0.8
4.0.9
4.0.10
4.0.11
4.0.12
4.0.13
4.0.14
Win98 2nd Edition
Win NT Professional
Win 2000 Professional
Win XP Professional
Win XP Professional SP2 (Please check
Tech Tips & Release Notes)
CAD/CSD Client Version
Media Term Client Version
Cisco IP ICD
Agent Desktop Client OS
CAD/CSD/CDA Client
OS10
Not applicable
Win98 2nd Edition
Win NT Professional
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips &
Release Notes)
Win98 2nd Edition
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips
& Release Notes)
Cisco Works
Wallboard
Crystal Reports
Spectrum UltraLink-II
Developer Edition 8.5
INOVA DirectControl
Professional Edition 8.5
HR Client11 OS
4.5.2.4
Supported Languages
HR Client MDAC
IVR Prompts:
English (US, CA, GB), Spanish(US, MX, CO,
ES), French (CA, FR), German, Chinese
(Mandarin), Japanese, Italian, Korean,
Portugese (BR), Hebrew (IL), Thai
Version 2.7
ASR:
English (US, CA, GB), Spanish(US, MX, CO,
ES), French (CA, FR), German, Japanese,
Italian
TTS:
English (US, CA, GB), Spanish(US, MX, CO,
ES), French (CA, FR), German, Italian
VXML Grammar:
English (US, CA, GB), Spanish(US, MX, CO,
ES), French (CA, FR), German, Japanese,
Italian
Campus Manager
3.0 (EOS)
3.1 (EOS)
3.2 (EOS)
3.3
CiscoWorks Resource Manager
Essentials
3.0 (EOS)
3.1 (EOS)
3.2 (EOS)
3.3 (EOS)
3.4 (EOS)
3.5
CiscoWorks Voice Health Manage
1.2
CAD/CSD Supported Languages:
English, French, German, Spanish, Italian,
Japanese & Simplified Chinese
Historical Reporting Client:
English, French, German, Spanish, Italian,
Japanese, & Simplified Chinese
AppAdmin Client
IP Queue
Manager
Internet Explorer
5.x, 6.x, and 7.x12
ICM 5.0
ICM 6.0
Notes
1. Only for MCS-7825 (3.4 GHZ)
2. EOS (End of Sales) items are supported only for upgrade purposes.
3. CCX at the end of a Hardware name means “Contact Center Express.” This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified
Contact Center Express or Unified CCX.
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 36
4. Before updating your CRS product software on an MCS-7825H-3400, (HP Groton Phase 3) computer, you need to download from CCO an important patch to the
operating system for the HP MCS-7825H-3400. You can download it from http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des
5. The OS version for MCS-7825-H2-CCX1 must be 2000.4.4a minimum.
6. DL380-G5 requires OS 2000.4.5 or OS 2003.1.2a.
7. The supported processor speed for HPDL380-G5 is 2.33 GHz.
8. Only Standard Protection mode is supported.
9. Please see the Unified CM compatibility matrix for the recommended BARS version.
10. CAD/CSD/CDA is not supported in 64-bit versions of the client operating system.
11. The computer on which you install the Cisco CRS Historical Reports client must be running the following software: Microsoft Internet Explorer version 5.5 or higher,
Microsoft Data Access Component (MDAC) version 2.7 or higher and Microsoft Windows 2000 Service Pack 2 or higher (if the computer is running Microsoft Windows
2000).
12. You should disable the Internet Explorer pop-up blocker when using Internet Explorer, Version 7.0, with the CRS Application Administration web application. This is
not necessary when using it with CAD or CSD.
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 37
Cisco CRS and Cisco IP IVR, Release 3.1(3) SR2 Solution Set (Sheet 1 of 2)
CallManager
OS Release
3.3(3) - JTAPI 1.4(3.12)
SR1
SR2
SR3 - JTAPI 1.4(3.18)
SR4a - JTAPI 1.4(3.19)
3.3(4) - JTAPI 1.4(4.1)
SR1a - JTAPI 1.4(4.2)
SR2 - JTAPI 1.4(4.5)
3.3(5) - JTAPI 1.4(5.6)
SR1a - JTAPI 1.4(5.7)
SR2 - JTAPI 1.4(5.8)
OS 2000 .2.4
SR5
OS 2000.2.5
SR1
SR2
SR3
SR4
SR6
SR7
SR8
OS 2000.2.6
SR1
SR2
SR3
SR4
SR5
SR6
SR7
OS 2000.2.7
SR1
SR2
SR3
SR4
SR5
SR6
SR7
SR8
OS 2000.4.11
SR11
SR21
SR31
SR41
SR51
OS 2000.4.1a1
OS 2000.4.2
SR1
SR2
SR3
SR4
SR5a
SR6
SR7a
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
OS 2000.4.3a
SR1
SR3
SR4
SR5
SR6
SR7
SR8
SR9
OS 2000.4.4a
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
OS 2000.4.5a
SR1
SR2
OS 2000.4.5b
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
SR17
SR18
SR19
SR20
SR21
OS 2000.4.6
SR2
SR3
SR4
SR5
SR6
SR7
SR8
Hardware
IP Phones for Cisco
Agent Desktop
IP Phones for
Cisco IP Phone Agent
MCS-7815I-2.0-CC1 (EOS)2
MCS-7815I-3.0-CC1 (EOS)
MCS-7815-I1-CC1
MCS-7815-I2-CCX13
MCS-7825-800 (EOS)2
MCS-7825-1133 (EOS)2
MCS-7825H-2.2-CC1 (EOS)2
MCS-7825I-3.0-CC1 (EOS)2
MCS-7825H-3.0-CC1 (EOS)2
MCS-7825-I1-CC1
MCS-7825-H1-CC14
MCS-7825-H2-CCX13,5
MCS-7825-I2-CCX13
MCS-7825-H3-CCX1
MCS-7825-I3-CCX1
MCS-7835-1000 (EOS)2
MCS-7835-1266 (EOS)2
MCS-7835I-2.4-CC1 (EOS)2
MCS-7835H-2.4-CC1 (EOS)2
MCS-7835H-3.0-CC1 (EOS)2
MCS-7835I-3.0-CC1 (EOS)2
MCS-7835-H1-CC1
MCS-7835-I1-CC1
MCS 7835-I1 - x346r single-cpu retrofit
MCS-7835-H1-DL380-G4 single CPU retrofit
MCS-7835-H2-CCX1
MCS-7835-I2-CCX1
MCS-7845-2.4-CC1 (EOS)2
MCS-7845I-3.0-CC1 (EOS)2
MCS-7845H-3.0-CC1 (EOS)2
MCS-7845-I1-CC1
MCS-7845-H1-CC1
MCS-7845-I1-x346r double-cpu retrofit
MCS-7845-H1-DL380-G4 double-cpu retrofit
MCS-7845-H2-CCX1
MCS-7845-I2-CCX1
Cisco IP Phone
7902
7905G
7910
7912
7940
7960
Cisco IP Phone
7940
7960
Softphone 1.3(3) with all CM
(TSP upgrade required)
IBM-330-1266 (EOS)2
IBM-342-1266 (EOS)2
IBM-345-2400 (EOS)2
IBM xSeries 200
IBM xSeries 205
IBM xSeries 206m 2.8 GHz
IBM xSeries 306 3.0 GHz
IBM xSeries 306 3.4 GHz
IBM xSeries 306m 2.8 GHz
IBM xSeries 306m 3.4 GHz
IBM xSeries 3250 Dual-core Xeon 2.13 GHz
IBM xSeries 345 Single 3.06 GHz Xeon
IBM xSeries 345 3.06 GHz Dual Xeon
IBM xSeries 346 3.4 GHz Single Xeon
IBM xSeries 346 3.4 GHz Dual Xeon
IBM xSeries 3650 Single Xeon 2.33 GHz
IBM xSeries 3650 Dual Xeon 2.33 GHz
Compaq DL 320
Compaq DL 380
Compaq DL 38 G2
HP DL 320 G2
HP DL 320-3.0GHz G2
HP DL 320 3.4 GHz G3
HP DL 320-G4 2.8 GHz
HP DL 320-G4 3.4 GHz
HP DL 320 G5 Dual-core 2.13GHz
HP DL380-G3 Single 2.4G Xeon
HP DL380-G3 Dual 2.4G Xeon
HP DL 380-3.0GHz G3 Single Xeon
HP DL 380-3.0GHz G3 Dual Xeon
HP DL 380-3.4GHz G4 Single Xeon
HP DL 380-3.4 GHz G4 Dual Xeon
ICS-7750 SPE 310 (EOS)
HP DL 380-G56 7Single Dual-core Xeon
HP DL 380-G5 6 7 Dual Dual-core Xeon
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 38
Cisco CRS and Cisco IP IVR, Release 3.1(3) SR2 Solution Set (Sheet 2 of 2)
Security/AntiVirus
Software
Cisco Security Agent
(CSA)
4.0.1.539-1.1(5)
4.0.2.629-1.1(6)
4.0.2.629-1.1(7)
4.0.2.629-1.1(8)
4.0.2.629-1.1(9)
4.0.2.629-1.1(10)
4.5.0.573-2.0(1)
4.5.1.639-2.0(3)
4.5.1.645-2.0(4)
4.5.1.655-2.0(5)
5.0.0.187-3.0(1)
5.0.0.205-3.0(3)
5.0.0.210-3.0(3)
5.0.0.216-3.0(4)
5.0.0.217-3.0(5)
5.0.0.217-3.0(6)
5.0.0.225-3.0(7)
5.0.0.232-3.0(9)
5.0.0.235-3.0(10)
McAfee Virus Scan
Enterprise
8.0
8.0i
8.5i8
CRS Java
Compatibility
for Custom
Classes/SDK
Directory
Historical/Config
Database
Enterprise Database
(Dev Test)
Sun JDK 1.1.8
DC Version 2.5
MSDE 1.0
Oracle 8i
Active Directory
2000
2003
MS SQL Server 2000
(Only remote DB)
Sybase Adaptive
Server 12
IBM DB2 7.2
Netscape (iPlanet) 4.1
MS SQL Server 7
MS SQL Server 2000
Norton Antivirus
Enterprise
9.0
Symantec Antivirus
Corporate Edition
10.1
10.2
Backup and
Restore9
Editor
Client OS
Cisco IP ICD
Agent Desktop Client OS
CAD/CSD/CDA Client
OS10
4.0.2
4.0.4
4.0.5
4.0.6
4.0.7
4.0.8
4.0.9
4.0.10
4.0.11
4.0.12
4.0.13
4.0.14
Win98d 2nd Edition
Win NT Professional
Win 2000 Professional
Win XP Professional
Win XP Professional SP2 (Please check
Tech Tips & Release Notes)
Not applicable
Win98 2nd Edition
Win NT Professional
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips &
Release Notes)
Win98 2nd Edition
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips
& Release Notes)
CAD/CSD Client Version
Media Term Client Version
Cisco Works
Wallboard
Crystal Reports
Spectrum UltraLink-II
Developer Edition 8.5
INOVA DirectControl
Professional Edition 8.5
HR Client11 OS
4.5.2.4
Supported Languages
HR Client MDAC
IVR Prompts:
English (US, CA, GB), Spanish(US, MX, CO,
ES), French (CA, FR), German, Chinese
(Mandarin), Japanese, Italian, Korean,
Portugese (BR), Hebrew (IL), Thai
Version 2.7
Campus Manager
3.0 (EOS)
3.1 (EOS)
3.2 (EOS)
3.3
ASR:
English (US, CA, GB), Spanish(US, MX, CO,
ES), French (CA, FR), German, Japanese,
Italian
CiscoWorks Resource Manager
Essentials
3.0 (EOS)
3.1 (EOS)
3.2 (EOS)
3.3 (EOS)
3.4 (EOS)
3.5
TTS:
English (US, CA, GB), Spanish(US, MX, CO,
ES), French (CA, FR), German, Italian
VXML Grammar:
English (US, CA, GB), Spanish(US, MX, CO,
ES), French (CA, FR), German, Japanese,
Italian
CiscoWorks Voice Health Manage
1.2
CAD/CSD Supported Languages:
English, French, German, Spanish, Italian,
Japanese & Simplified Chinese
Historical Reporting Client:
English, French, German, Spanish, Italian,
Japanese, & Simplified Chinese
AppAdmin Client
IP Queue
Manager
Internet Explorer
5.x, 6.x, and 7.x12
ICM 5.0
ICM 6.0
Notes
1. Only for MCS-7825 (3.4 GHZ)
2. EOS (End of Sales) items are supported only for upgrade purposes.
3. CCX at the end of a Hardware name means “Contact Center Express.” This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified
Contact Center Express or Unified CCX.
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 39
4. Before updating your CRS product software on an MCS-7825H-3400, (HP Groton Phase 3) computer, you need to download from CCO an important patch to the
operating system for the HP MCS-7825H-3400. You can download it from http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des
5. The OS version for MCS-7825-H2-CCX1 must be 2000.4.4a minimum.
6. DL380-G5 requires OS 2000.4.5 or OS 2003.1.2a.
7. The supported processor speed for HPDL380-G5 is 2.33 GHz.
8. Only Standard Protection mode is supported.
9. Please see the Unified CM compatibility matrix for the recommended BARS version.
10. CAD/CSD/CDA is not supported in 64-bit versions of the client operating system.
11. The computer on which you install the Cisco CRS Historical Reports client must be running the following software: Microsoft Internet Explorer version 5.5 or higher,
Microsoft Data Access Component (MDAC) version 2.7 or higher and Microsoft Windows 2000 Service Pack 2 or higher (if the computer is running Microsoft Windows
2000).
12. You should disable the Internet Explorer pop-up blocker when using Internet Explorer, Version 7.0, with the CRS Application Administration web application. This is
not necessary when using it with CAD or CSD.
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 40
Cisco CRS and Cisco IP IVR, Release 3.1(3) SR3 Solution Set (Sheet 1 of 2)
CallManager
OS Release
3.3(3) - JTAPI 1.4(3.12)
SR1
SR2
SR3 - JTAPI 1.4(3.18)
SR4a - JTAPI 1.4(3.19)
3.3(4) - JTAPI 1.4(4.1)
SR1a - JTAPI 1.4(4.2)
SR2 - JTAPI 1.4(4.5)
3.3(5) - JTAPI 1.4(5.6)
SR1a - JTAPI 1.4(5.7)
SR2 - JTAPI 1.4(5.8)
OS 2000 .2.4
SR5
OS 2000.2.5
SR1
SR2
SR3
SR4
SR6
SR7
SR8
OS 2000.2.6
SR1
SR2
SR3
SR4
SR5
SR6
SR7
OS 2000.2.7
SR1
SR2
SR3
SR4
SR5
SR6
SR7
SR8
OS 2000.4.11
SR11
SR21
SR31
SR41
SR51
OS 2000.4.1a1
OS 2000.4.2
SR1
SR2
SR3
SR4
SR5a
SR6
SR7a
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
OS 2000.4.3a
SR1
SR3
SR4
SR5
SR6
SR7
SR8
SR9
OS 2000.4.4a
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
OS 2000.4.5a
SR1
SR2
OS 2000.4.5b
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
SR17
SR18
SR19
SR20
SR21
OS 2000.4.6
SR2
SR3
SR4
SR5
SR6
SR7
SR8
Hardware
IP Phones for Cisco
Agent Desktop
IP Phones for
Cisco IP Phone Agent
MCS-7815I-2.0-CC1 (EOS)2
MCS-7815I-3.0-CC1 (EOS)
MCS-7815-I1-CC1
MCS-7815-I2-CCX13
MCS-7825-800 (EOS)2
MCS-7825-1133 (EOS)2
MCS-7825H-2.2-CC1 (EOS)2
MCS-7825I-3.0-CC1 (EOS)2
MCS-7825H-3.0-CC1 (EOS)2
MCS-7825-I1-CC1
MCS-7825-H1-CC14
MCS-7825-H2-CCX13,5
MCS-7825-I2-CCX13
MCS-7825-H3-CCX1
MCS-7825-I3-CCX1
MCS-7835-1000 (EOS)2
MCS-7835-1266 (EOS)2
MCS-7835I-2.4-CC1 (EOS)2
MCS-7835H-2.4-CC1 (EOS)2
MCS-7835H-3.0-CC1 (EOS)2
MCS-7835I-3.0-CC1 (EOS)2
MCS-7835-H1-CC1
MCS-7835-I1-CC1
MCS 7835-I1 - x346r single-cpu retrofit
MCS-7835-H1-DL380-G4 single CPU retrofit
MCS-7835-H2-CCX1
MCS-7835-I2-CCX1
MCS-7845-2.4-CC1 (EOS)2
MCS-7845I-3.0-CC1 (EOS)2
MCS-7845H-3.0-CC1 (EOS)2
MCS-7845-I1-CC1
MCS-7845-H1-CC1
MCS-7845-I1-x346r double-cpu retrofit
MCS-7845-H1-DL380-G4 double-cpu retrofit
MCS-7845-H2-CCX1
MCS-7845-I2-CCX1
Cisco IP Phone
7902
7905G
7910
7912
7940
7960
Softphone 1.3(3) with all CM
(TSP upgrade required)
Cisco IP Phone
7940
7960
IBM-330-1266 (EOS)2
IBM-342-1266 (EOS)2
IBM-345-2400 (EOS)2
IBM xSeries 200
IBM xSeries 205
IBM xSeries 206m 2.8 GHz
IBM xSeries 306 3.0 GHz
IBM xSeries 306 3.4 GHz
IBM xSeries 306m 2.8 GHz
IBM xSeries 306m 3.4 GHz
IBM xSeries 3250 Dual-core Xeon 2.13 GHz
IBM xSeries 345 Single 3.06 GHz Xeon
IBM xSeries 345 3.06 GHz Dual Xeon
IBM xSeries 346 3.4 GHz Single Xeon
IBM xSeries 346 3.4 GHz Dual Xeon
IBM xSeries 3650 Single Xeon 2.33 GHz
IBM xSeries 3650 Dual Xeon 2.33 GHz
Compaq DL 320
Compaq DL 380
Compaq DL 380 G2
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
DL 320 G2
DL 320-3.0GHz G2
DL 320 3.4 GHz G3
DL 320-G4 2.8 GHz
DL 320-G4 3.4 GHz
DL 320 G5 Dual-core 2.13GHz
DL380-G3 Single 2.4G Xeon
DL380-G3 Dual 2.4G Xeon
DL 380-3.0GHz G3 Single Xeon
DL 380-3.0GHz G3 Dual Xeon
DL 380-3.4GHz G4 Single Xeon
DL 380-3.4 GHz G4 Dual Xeon
DL 380-G56 7Single Dual-core Xeon
DL 380-G56 7Dual Dual-core Xeon
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 41
Cisco CRS and Cisco IP IVR, Release 3.1(3) SR3 Solution Set (Sheet 2 of 2)
CRS Java
Compatibility
for Custom
Classes/SDK
Security/AntiVirus
Software
Cisco Security Agent
(CSA)
4.0.1.539-1.1(4)
4.0.1.539-1.1(5)
4.0.2.629-1.1(6
4.0.2.629-1.1(7)
4.0.2.629-1.1(8)
4.0.2.629-1.1(9)
4.0.2.629-1.1(10)
4.5.0.573-2.0(1)
4.5.1.639-2.0(3)
4.5.1.645-2.0(4)
4.5.1.655-2.0(5)
5.0.0.187-3.0(1)
5.0.0.205-3.0(3)
5.0.0.210-3.0(3)
5.0.0.216-3.0(4)
5.0.0.217-3.0(5)
5.0.0.217-3.0(6)
5.0.0.225-3.0(7)
5.0.0.232-3.0(9)
5.0.0.235-3.0(10)
McAfee Virus Scan
Enterprise
8.0
8.0i
8.5i8
Directory
Historical/Config
Database
Enterprise Database
(Dev Test)
Oracle 8i
Sybase Adaptive
Server 12
IBM DB2 7.2
MS SQL Server 7
MS SQL Server 2000
Sun JDK 1.1.8
DC Version 2.5
Active Directory
2000
2003
Netscape (iPlanet) 4.1
MSDE 1.0
MS SQL Server 2000
(Only remote DB)
Backup and
Restore9
Editor
Client OS
Cisco IP ICD
Agent Desktop Client OS
CAD/CSD/CDA Client
OS10
4.0.2
4.0.4
4.0.5
4.0.6
4.0.7
4.0.8
4.0.9
4.0.10
4.0.11
4.0.12
4.0.13
4.0.14
Win98d 2nd
Edition
Win NT
Professional
Win 2000
Professional
Win XP
Professional
Win XP
Professional SP2
(Please check
Tech Tips &
Release Notes)
Not applicable
Win98 2nd Edition
Win NT Professional
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips &
Release Notes)
Win98 2nd Edition
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips &
Release Notes)
CAD/CSD Client Version
Media Term Client Version
4.5.2.4
5.1.5004.0 (Built Tuesday, June 10, 2003, 1:40:40PM)
Norton Antivirus
Enterprise
9.0
Symantec Antivirus
Corporate Edition
10.1
10.2
Supported Languages
IVR Prompts:
English (US, CA, GB), Spanish(US, MX, CO,
ES), French (CA, FR), German, Chinese
(Mandarin), Japanese, Italian, Korean,
Portugese (BR), Hebrew (IL), Thai
ASR:
English (US, CA, GB), Spanish(US, MX, CO,
ES), French (CA, FR), German, Japanese,
Italian
TTS:
English (US, CA, GB), Spanish(US, MX, CO,
ES), French (CA, FR), German, Italian
VXML Grammar:
English (US, CA, GB), Spanish(US, MX, CO,
ES), French (CA, FR), German, Japanese,
Italian
CAD/CSD Supported Languages:
English, French, German, Spanish, Italian,
Japanese & Simplified Chinese
Historical Reporting Client:
English, French, German, Spanish, Italian,
Japanese, & Simplified Chinese
AppAdmin Client
IP Queue
Manager
Internet Explorer
5.x, 6.x, and 7.x12
ICM 5.0
ICM 6.0
HR Client11 OS
HR Client MDAC
Cisco Works
Wallboard
Crystal Reports
Version 2.7
Campus Manager
3.0 (EOS)
3.1 (EOS)
3.2 (EOS)
3.3
CiscoWorks Resource Manager
Essentials
3.0 (EOS)
3.1 (EOS)
3.2 (EOS)
3.3 (EOS)
3.4 (EOS)
3.5
CiscoWorks Voice Health Manage
1.2
Spectrum UltraLink-II
INOVA DirectControl
Developer Edition 8.5
Professional Edition 8.5
Notes
1. Only for MCS-7825 (3.4 GHZ)
2. EOS (End of Sales) items are supported only for upgrade purposes.
3. CCX at the end of a Hardware name means “Contact Center Express.” This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified
Contact Center Express or Unified CCX.
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 42
4. Before updating your CRS product software on an MCS-7825H-3400, (HP Groton Phase 3) computer, you need to download from CCO an important patch to the
operating system for the HP MCS-7825H-3400. You can download it from http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des
5. The OS version for MCS-7825-H2-CCX1 must be 2000.4.4a minimum.
6. DL380-G5 requires OS 2000.4.5 or OS 2003.1.2a.
7. The supported processor speed for HPDL380-G5 is 2.33 GHz.
8. Only Standard Protection mode is supported.
9. Please see the Unified CM compatibility matrix for the recommended BARS version.
10. CAD/CSD/CDA is not supported in 64-bit versions of the client operating system.
11. The computer on which you install the Cisco CRS Historical Reports client must be running the following software: Microsoft Internet Explorer version 5.5 or higher,
Microsoft Data Access Component (MDAC) version 2.7 or higher and Microsoft Windows 2000 Service Pack 2 or higher (if the computer is running Microsoft Windows
2000).
12. You should disable the Internet Explorer pop-up blocker when using Internet Explorer, Version 7.0, with the CRS Application Administration web application. This is
not necessary when using it with CAD or CSD.
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 43
Cisco CRS and Cisco IP IVR, Release 3.1(3) SR4 Solution Set (Sheet 1 of 2)
CallManager
OS Release
3.3(3) - JTAPI 1.4(3.12)
SR1
SR2
SR3 - JTAPI 1.4(3.18)
SR4a - JTAPI 1.4(3.19)
3.3(4) - JTAPI 1.4(4.1)
SR1a - JTAPI 1.4(4.2)
SR2 - JTAPI 1.4(4.5)
3.3(5) - JTAPI 1.4(5.6)
SR1a - JTAPI 1.4(5.7)
SR2 - JTAPI 1.4(5.8)
OS 2000 .2.4
SR5
OS 2000.2.5
SR1
SR2
SR3
SR4
SR6
SR7
SR8
OS 2000.2.6
SR1
SR2
SR3
SR4
SR5
SR6
SR7
OS 2000.2.7
SR1
SR2
SR3
SR4
SR5
SR6
SR7
SR8
OS 2000.4.11
SR11
SR21
SR31
SR41
SR51
OS 2000.4.1a1
OS 2000.4.2
SR1
SR2
SR3
SR4
SR5a
SR6
SR7a
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
OS 2000.4.3a
SR1
SR3
SR4
SR5
SR6
SR7
SR8
SR9
OS 2000.4.4a
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
OS 2000.4.5a
SR1
SR2
OS 2000.4.5b
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
SR17
SR18
SR19
SR20
SR21
OS 2000.4.6
SR2
SR3
SR4
SR5
SR6
SR7
SR8
Hardware
IP Phones for Cisco
Agent Desktop
IP Phones for
Cisco IP Phone Agent
MCS-7815I-2.0-CC1 (EOS)2
MCS-7815I-3.0-CC1 (EOS)2
MCS-7815-I1-CC1
MCS-7815-I2-CCX13
MCS-7825-800 (EOS)2
MCS-7825-1133 (EOS)2
MCS-7825H-2.2-CC1 (EOS)2
MCS-7825I-3.0-CC1 (EOS)2
MCS-7825H-3.0-CC1 (EOS)2
MCS-7825-I1-CC1
MCS-7825-H1-CC1 4
MCS-7825-H2-CCX13,5
MCS-7825-I2-CCX13
MCS-7825-H3-CCX1
MCS-7825-I3-CCX1
MCS-7835-1000 (EOS)2
MCS-7835-1266 (EOS)2
MCS-7835I-2.4-CC1 (EOS)2
MCS-7835H-2.4-CC1 (EOS)2
MCS-7835H-3.0-CC1 (EOS)2
MCS-7835I-3.0-CC1 (EOS)2
MCS-7835-H1-CC1
MCS-7835-I1-CC1
MCS 7835-I1 - x346r single-cpu retrofit
MCS-7835-H1-DL380-G4 single CPU retrofit
MCS-7835-H2-CCX1
MCS-7835-I2-CCX1
MCS-7845-2.4-CC1 (EOS)2
MCS-7845I-3.0-CC1 (EOS)2
MCS-7845H-3.0-CC1 (EOS)2
MCS-7845-I1-CC1
MCS-7845-H1-CC1
MCS-7845-I1-x346r double-cpu retrofit
MCS-7845-H1-DL380-G4 double-cpu retrofit
MCS-7845-H2-CCX1
MCS-7845-I2-CCX1
Cisco IP Phone
7902
7905G
7910
7912
7940
7960
Softphone 1.3(3) with all CM
(TSP upgrade required)
Cisco IP Phone
7940
7960
IBM-330-1266 (EOS)2
IBM-342-1266 (EOS)2
IBM-345-2400 (EOS)2
IBM xSeries 200
IBM xSeries 205
IBM xSeries 206m 2.8 GHz
IBM xSeries 306 3.0 GHz
IBM xSeries 306 3.4 GHz
IBM xSeries 306m 2.8 GHz
IBM xSeries 306m 3.4 GHz
IBM xSeries 3250 Dual-core Xeon 2.13 GHz
IBM xSeries 345 Single 3.06 GHz Xeon
IBM xSeries 345 3.06 GHz Dual Xeon
IBM xSeries 346 3.4 GHz Single Xeon
IBM xSeries 346 3.4 GHz Dual Xeon
IBM xSeries 3650 Single Xeon 2.33 GHz
IBM xSeries 3650 Dual Xeon 2.33 GHz
Compaq DL 320
Compaq DL 380
Compaq DL 380 G2
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
DL 320 G2
DL 320-3.0GHz G2
DL 320 3.4 GHz G3
DL 320-G4 2.8 GHz
DL 320-G4 3.4 GHz
DL 320 G5 Dual-core 2.13GHz
DL380-G3 Single 2.4G Xeon
DL380-G3 Dual 2.4G Xeon
DL 380-3.0GHz G3 Single Xeon
DL 380-3.0GHz G3 Dual Xeon
DL 380-3.4GHz G4 Single Xeon
DL 380-3.4 GHz G4 Dual Xeon
DL 380-G56 7Single Dual-core Xeon
DL 380-G56 7Dual Dual-core Xeon
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 44
Cisco CRS and Cisco IP IVR, Release 3.1(3) SR4 Solution Set (Sheet 2 of 2)
CRS Java
Compatibility
for Custom
Classes/SDK
Security/AntiVirus
Software
Cisco Security Agent
(CSA)
4.0.1.539-1.1(4)
4.0.1.539-1.1(5)
4.0.2.629-1.1(6
4.0.2.629-1.1(7)
4.0.2.629-1.1(8)
4.0.2.629-1.1(9)
4.0.2.629-1.1(10)
4.5.0.573-2.0(1)
4.5.1.639-2.0(3)
4.5.1.645-2.0(4)
4.5.1.655-2.0(5)
5.0.0.187-3.0(1)
5.0.0.205-3.0(3)
5.0.0.210-3.0(3)
5.0.0.216-3.0(4)
5.0.0.217-3.0(5)
5.0.0.217-3.0(6)
5.0.0.225-3.0(7)
5.0.0.232-3.0(9)
5.0.0.235-3.0(10)
McAfee Virus Scan
Enterprise
8.0
8.0i
8.5i8
Directory
Historical/Config
Database
Enterprise Database
(Dev Test)
Oracle 8i
Sybase Adaptive
Server 12
IBM DB2 7.2
MS SQL Server 7
MS SQL Server 2000
Sun JDK 1.1.8
DC Version 2.5
Active Directory
2000
2003
Netscape (iPlanet) 4.1
MSDE 1.0
MS SQL Server 2000
(Only remote DB)
Backup and
Restore9
Editor
Client OS
Cisco IP ICD
Agent Desktop Client OS
CAD/CSD/CDA Client
OS10
4.0.2
4.0.4
4.0.5
4.0.6
4.0.7
4.0.8
4.0.9
4.0.10
4.0.11
4.0.12
4.0.13
4.0.14
Win98 2nd Edition
Win NT Professional
Win 2000 Professional
Win XP Professional
Win XP Professional SP2 (Please check
Tech Tips & Release Notes)
Not applicable
Win98 2nd Edition
Win NT Professional
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips &
Release Notes)
Win98 2nd Edition
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips
& Release Notes)
CAD/CSD Client Version
Media Term Client Version
4.5.2.4
5.1.5004.0 (Built Tuesday, June 10, 2003, 1:40:40PM)
Norton Antivirus
Enterprise
9.0
Symantec Antivirus
Corporate Edition
10.1
10.2
Supported Languages
IVR Prompts:
English (US, CA, GB), Spanish(US, MX, CO,
ES), French (CA, FR), German, Chinese
(Mandarin), Japanese, Italian, Korean,
Portugese (BR), Hebrew (IL), Thai
ASR:
English (US, CA, GB), Spanish(US, MX, CO,
ES), French (CA, FR), German, Japanese, Italian
TTS:
English (US, CA, GB), Spanish(US, MX, CO,
ES), French (CA, FR), German, Italian
VXML Grammar:
English (US, CA, GB), Spanish(US, MX, CO,
ES), French (CA, FR), German, Japanese, Italian
CAD/CSD Supported Languages:
English, French, German, Spanish, Italian,
Japanese & Simplified Chinese
Historical Reporting Client:
English, French, German, Spanish, Italian,
Japanese, & Simplified Chinese
AppAdmin Client
IP Queue
Manager
Internet Explorer
5.x, 6.x, and 7.x12
ICM 5.0
ICM 6.0
HR Client
11OS
HR Client MDAC
Cisco Works
Wallboard
Crystal Reports
Version 2.7
Campus Manager
3.0 (EOS)
3.1 (EOS)
3.2 (EOS)
3.3
CiscoWorks Resource Manager
Essentials
3.0 (EOS)
3.1 (EOS)
3.2 (EOS)
3.3 (EOS)
3.4 (EOS)
3.5
CiscoWorks Voice Health Manage
1.2
Spectrum UltraLink-II
INOVA DirectControl
Developer Edition 8.5
Professional Edition 8.5
Notes
1. Only for MCS-7825 (3.4 GHZ)
2. EOS (End of Sales) items are supported only for upgrade purposes.
3. CCX at the end of a Hardware name means “Contact Center Express.” This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified
Contact Center Express or Unified CCX.
4. Before updating your CRS product software on an MCS-7825H-3400, (HP Groton Phase 3) computer, you need to download from CCO an important patch to the
operating system for the HP MCS-7825H-3400. You can download it from http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des
5. The OS version for MCS-7825-H2-CCX1 must be 2000.4.4a minimum.
6. DL380-G5 requires OS 2000.4.5 or OS 2003.1.2a.
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 45
7.
8.
9.
10.
11.
The supported processor speed for HPDL380-G5 is 2.33 GHz.
Only Standard Protection mode is supported.
Please see the Unified CM compatibility matrix for the recommended BARS version.
CAD/CSD/CDA is not supported in 64-bit versions of the client operating system.
The computer on which you install the Cisco CRS Historical Reports client must be running the following software: Microsoft Internet Explorer version 5.5 or higher,
Microsoft Data Access Component (MDAC) version 2.7 or higher and Microsoft Windows 2000 Service Pack 2 or higher (if the computer is running Microsoft Windows
2000).
12. You should disable the Internet Explorer pop-up blocker when using Internet Explorer, Version 7.0, with the CRS Application Administration web application. This is
not necessary when using it with CAD or CSD.
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 46
Cisco CRS and Cisco IP IVR, Release 3.1(3) SR5 Solution Set (Sheet 1 of 2)
CallManager
OS Release
3.3(3) - JTAPI 1.4(3.12)
SR1
SR2
SR3 - JTAPI 1.4(3.18)
SR4a - JTAPI 1.4(3.19)
3.3(4) - JTAPI 1.4(4.1)
SR1a - JTAPI 1.4(4.2)
SR2 - JTAPI 1.4(4.5)
3.3(5) - JTAPI 1.4(5.6)
SR1a - JTAPI 1.4(5.7)
SR2 - JTAPI 1.4(5.8)
OS 2000 .2.4
SR5
OS 2000.2.5
SR1
SR2
SR3
SR4
SR6
SR7
SR8
OS 2000.2.6
SR1
SR2
SR3
SR4
SR5
SR6
SR7
OS 2000.2.7
SR1
SR2
SR3
SR4
SR5
SR6
SR7
SR8
OS 2000.4.11
SR11
SR21
SR31
SR41
SR51
OS 2000.4.1a1
OS 2000.4.2
SR1
SR2
SR3
SR4
SR5a
SR6
SR7a
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
OS 2000.4.3a
SR1
SR3
SR4
SR5
SR6
SR7
SR8
SR9
OS 2000.4.4a
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
OS 2000.4.5a
SR1
SR2
OS 2000.4.5b
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
SR17
SR18
SR19
SR20
SR21
OS 2000.4.6
SR2
SR3
SR4
SR5
SR6
SR7
SR8
Hardware
IP Phones for Cisco
Agent Desktop
IP Phones for
Cisco IP Phone Agent
MCS-7815I-2.0-CC1 (EOS)2
MCS-7815I-3.0-CC1 (EOS)2
MCS-7815-I1-CC1
MCS-7815-I2-CCX13
MCS-7825-800 (EOS)2
MCS-7825-1133 (EOS)2
MCS-7825H-2.2-CC1 (EOS)2
MCS-7825I-3.0-CC1 (EOS)2
MCS-7825H-3.0-CC1 (EOS)2
MCS-7825-I1-CC1
MCS-7825-H1-CC14
MCS-7825-H2-CCX13,5
MCS-7825-I2-CCX13
MCS-7825-H3-CCX1
MCS-7825-I3-CCX1
MCS-7835-1000 (EOS)2
MCS-7835-1266 (EOS)2
MCS-7835I-2.4-CC1 (EOS)2
MCS-7835H-2.4-CC1 (EOS)2
MCS-7835H-3.0-CC1 (EOS)2
MCS-7835I-3.0-CC1 (EOS)2
MCS-7835-H1-CC1
MCS-7835-I1-CC1
MCS 7835-I1 - x346r single-cpu retrofit
MCS-7835-H1-DL380-G4 single CPU retrofit
MCS-7835-H2-CCX1
MCS-7835-I2-CCX1
MCS-7845-2.4-CC1 (EOS)2
MCS-7845I-3.0-CC1 (EOS)2
MCS-7845H-3.0-CC1 (EOS)2
MCS-7845-I1-CC1
MCS-7845-H1-CC1
MCS-7845-I1-x346r double-cpu retrofit
MCS-7845-H1-DL380-G4 double-cpu retrofit
MCS-7845-H2-CCX1
MCS-7845-I2-CCX1
Cisco IP Phone
7902
7905G
7910
7912
7940
7960
Softphone 1.3(3) with all
CM (TSP upgrade required)
Cisco IP Phone
7940
7960
IBM-330-1266 (EOS)2
IBM-342-1266 (EOS)2
IBM-345-2400 (EOS)2
IBM xSeries 200
IBM xSeries 205
IBM xSeries 206m 2.8 GHz
IBM xSeries 306 3.0 GHz
IBM xSeries 306 3.4 GHz
IBM xSeries 306m 2.8 GHz
IBM xSeries 306m 3.4 GHz
IBM xSeries 3250 Dual-core Xeon 2.13 GHz
IBM xSeries 345 Single 3.06 GHz Xeon
IBM xSeries 345 3.06 GHz Dual Xeon
IBM xSeries 346 3.4 GHz Single Xeon
IBM xSeries 346 3.4 GHz Dual Xeon
IBM xSeries 3650 Single Xeon 2.33 GHz
IBM xSeries 3650 Dual Xeon 2.33 GHz
Compaq DL 320
Compaq DL 380
Compaq DL 380 G2
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
DL 320 G2
DL 320-3.0GHz G2
DL 320 3.4 GHz G3
DL 320-G4 2.8 GHz
DL 320-G4 3.4 GHz
DL 320 G5 Dual-core 2.13GHz
DL380-G3 Single 2.4G Xeon
DL380-G3 Dual 2.4G Xeon
DL 380-3.0GHz G3 Single Xeon
DL 380-3.0GHz G3 Dual Xeon
DL 380-3.4GHz G4 Single Xeon
DL 380-3.4 GHz G4 Dual Xeon
DL 380-G56 7Single Dual-core Xeon
DL 380-G56 7Dual Dual-core Xeon
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 47
Cisco CRS and Cisco IP IVR, Release 3.1(3) SR5 Solution Set (Sheet 2 of 2)
CRS Java
Compatibility for
Custom Classes/
SDK
Security/AntiVirus
Software
Cisco Security Agent
(CSA)
4.0.1.539-1.1(4)
4.0.1.539-1.1(5)
4.0.2.629-1.1(6
4.0.2.629-1.1(7)
4.0.2.629-1.1(8)
4.0.2.629-1.1(9)
4.0.2.629-1.1(10)
4.5.0.573-2.0(1)
4.5.1.639-2.0(3)
4.5.1.645-2.0(4)
4.5.1.655-2.0(5)
5.0.0.187-3.0(1)
5.0.0.205-3.0(3)
5.0.0.210-3.0(3)
5.0.0.216-3.0(4)
5.0.0.217-3.0(5)
5.0.0.217-3.0(6)
5.0.0.225-3.0(7)
5.0.0.232-3.0(9)
5.0.0.235-3.0(10)
McAfee Virus Scan
Enterprise
8.0
8.0i
8.5i8
Directory
Historical/Config
Database
Enterprise Database
(Dev Test)
Oracle 8i
Sybase Adaptive
Server 12
IBM DB2 7.2
MS SQL Server 7
MS SQL Server 2000
Sun JDK 1.1.8
DC Version 2.5
Active Directory
2000
2003
Netscape (iPlanet) 4.1
MSDE 1.0
MS SQL Server 2000
(Only remote DB)
Backup and
Restore9
Editor
Client OS
Cisco IP ICD
Agent Desktop Client OS
CAD/CSD/CDA Client
OS10
4.0.2
4.0.4
4.0.5
4.0.6
4.0.7
4.0.8
4.0.9
4.0.10
4.0.11
4.0.12
4.0.13
4.0.14
Win98d 2nd Edition
Win NT
Professional
Win 2000
Professional
Win XP Professional
Win XP Professional
SP2 (Please check
Tech Tips & Release
Notes)
Not applicable
Win98 2nd Edition
Win NT Professional
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips &
Release Notes)
Win98 2nd Edition
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips &
Release Notes)
CAD/CSD Client Version
Media Term Client Version
4.5.2.4
5.1.5004.0 (Built Tuesday, June 10, 2003, 1:40:40PM)
Cisco Works
Wallboard
Crystal Reports
Campus Manager
3.0 ( OS)
3.1 (EOS)
3.2 (EOS)
3.3
CiscoWorks Resource Manager
Essentials
3.0 (EOS)
3.1 (EOS)
3.2 (EOS)
3.3 (EOS)
3.4 (EOS)
3.5
CiscoWorks Voice Health Manage
1.2
Spectrum UltraLink-II
INOVA DirectControl
Developer Edition 8.5
Professional Edition 8.5
Norton Antivirus
Enterprise
9.0
Symantec Antivirus
Corporate Edition
10.1
10.2
Supported Languages
HR Client MDAC
IVR Prompts:
Version 2.7
English (US, CA, GB), Spanish(US, MX, CO,
ES), French (CA, FR), German, Chinese
(Mandarin), Japanese, Italian, Korean,
Portugese (BR), Hebrew (IL), Thai
ASR:
English (US, CA, GB), Spanish(US, MX, CO,
ES), French (CA, FR), German, Japanese, Italian
TTS:
English (US, CA, GB), Spanish(US, MX, CO,
ES), French (CA, FR), German, Italian
VXML Grammar:
English (US, CA, GB), Spanish(US, MX, CO,
ES), French (CA, FR), German, Japanese, Italian
CAD/CSD Supported Languages:
English, French, German, Spanish, Italian,
Japanese & Simplified Chinese
Historical Reporting Client:
English, French, German, Spanish, Italian,
Japanese, & Simplified Chinese
AppAdmin Client
IP Queue
Manager
Internet Explorer
5.x, 6.x, and 7.x12
ICM 5.0
ICM 6.0
HR Client11 OS
Notes
1. Only for MCS-7825 (3.4 GHZ)
2. EOS (End of Sales) items are supported only for upgrade purposes.
3. CCX at the end of a Hardware name means “Contact Center Express.” This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified
Contact Center Express or Unified CCX.
4. Before updating your CRS product software on an MCS-7825H-3400, (HP Groton Phase 3) computer, you need to download from CCO an important patch to the
operating system for the HP MCS-7825H-3400. You can download it from http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des
5. The OS version for MCS-7825-H2-CCX1 must be 2000.4.4a minimum.
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 48
6.
7.
8.
9.
10.
11.
DL380-G5 requires OS 2000.4.5 or OS 2003.1.2a.
The supported processor speed for HPDL380-G5 is 2.33 GHz.
Only Standard Protection mode is supported.
Please see the Unified CM compatibility matrix for the recommended BARS version.
CAD/CSD/CDA is not supported in 64-bit versions of the client operating system.
The computer on which you install the Cisco CRS Historical Reports client must be running the following software: Microsoft Internet Explorer version 5.5 or higher,
Microsoft Data Access Component (MDAC) version 2.7 or higher and Microsoft Windows 2000 Service Pack 2 or higher (if the computer is running Microsoft Windows
2000).
12. You should disable the Internet Explorer pop-up blocker when using Internet Explorer, Version 7.0, with the CRS Application Administration web application. This is
not necessary when using it with CAD or CSD.
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 49
Cisco CRS and Cisco IP IVR, Release 3.5(1) Solution Set (Sheet 1 of 2)
CallManager
OS Release
4.0(1)
SR1
SR2a - JTAPI 2.0(1.12)
4.0(2a) - JTAPI 2.0(2.2)
SR1a - JTAPI 2.0(2.4
SR2a - JTAPI 2.0(2.13)
SR2b - JTAPI 2.0(2.13)
SR2c - JTAPI 2.0(2.13)
OS 2000 .2.4
SR5
OS 2000.2.5
SR1
SR2
SR3
SR4
SR6
SR7
SR8
OS 2000.2.6
SR1
SR2
SR3
SR4
SR5
SR6
SR7
OS 2000.2.7
SR1
SR2
SR3
SR4
SR5
SR6
SR7
SR8
OS 2000.4.11
SR11
SR21
SR31
SR41
SR51
OS 2000.4.1a1
OS 2000.4.2
SR1
SR2
SR3
SR4
SR5a
SR6
SR7a
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
OS 2000.4.3a
SR1
SR3
SR4
SR5
SR6
SR7
SR8
SR9
OS 2000.4.4a
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
OS 2000.4.5a
SR1
SR2
OS 2000.4.5b
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
SR17
SR18
SR19
SR20
SR21
OS 2000.4.6
SR2
SR3
SR4
SR5
SR6
SR7
SR8
Hardware
IP Phones for Cisco
Agent Desktop
IP Phones for
Cisco IP Phone Agent
MCS-7815I-2.0-CC1 (EOS)2
MCS-7815I-3.0-CC1 (EOS)2
MCS-7815-I1-CC1
MCS-7815-I2-CCX13
MCS-7825-800 (EOS)2
MCS-7825-1133 (EOS)2
MCS-7825H-2.2-CC1 (EOS)2
MCS-7825I-3.0-CC1 (EOS)2
MCS-7825H-3.0-CC1 (EOS)2
MCS-7825-I1-CC1
MCS-7825-H1-CC14
MCS-7825-H2-CCX13,5
MCS-7825-I2-CCX13
MCS-7825-H3-CCX1
MCS-7825-I3-CCX1
MCS-7835-1000 (EOS)2
MCS-7835-1266 (EOS)2
MCS-7835I-2.4-CC1 (EOS)2
MCS-7835H-2.4-CC1 (EOS)2
MCS-7835H-3.0-CC1 (EOS)2
MCS-7835I-3.0-CC1 (EOS)2
MCS-7835-H1-CC1
MCS-7835-I1-CC1
MCS 7835-I1 - x346r single-cpu retrofit
MCS-7835-H1-DL380-G4 single CPU retrofit
MCS-7835-H2-CCX1
MCS-7835-I2-CCX1
MCS-7845-2.4-CC1 (EOS)2
MCS-7845I-3.0-CC1 (EOS)2
MCS-7845H-3.0-CC1 (EOS)2
MCS-7845-I1-CC1
MCS-7845-H1-CC1
MCS-7845-I1-x346r double-cpu retrofit
MCS-7845-H1-DL380-G4 double-cpu retrofit
MCS-7845-H2-CCX1
MCS-7845-I2-CCX1
Cisco IP Phone
7902
7905G
7910
7912
7940
7960
Softphone 1.3(3) with all
CM (TSP upgrade
required)
Cisco IP Phone
7940
7960
IBM-330-1266 (EOS)2
IBM-342-1266 (EOS)2
IBM-345-2400 (EOS)2
IBM xSeries 200
IBM xSeries 205
IBM xSeries 206m 2.8 GHz
IBM xSeries 306 3.0 GHz
IBM xSeries 306 3.4 GHz
IBM xSeries 306m 2.8 GHz
IBM xSeries 306m 3.4 GHz
IBM xSeries 3250 Dual-core Xeon 2.13 GHz
IBM xSeries 345 Single 3.06 GHz Xeon
IBM xSeries 345 3.06 GHz Dual Xeon
IBM xSeries 346 3.4 GHz Single Xeon
IBM xSeries 346 3.4 GHz Dual Xeon
IBM xSeries 3650 Single Xeon 2.33 GHz
IBM xSeries 3650 Dual Xeon 2.33 GHz
Compaq DL 320
Compaq DL 380
Compaq DL 380 G2
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
DL 320 G2
DL 320-3.0GHz G2
DL 320 3.4 GHz G3
DL 320-G4 2.8 GHz
DL 320-G4 3.4 GHz
DL 320 G5 Dual-core 2.13GHz
DL380-G3 Single 2.4G Xeon
DL380-G3 Dual 2.4G Xeon
DL 380-3.0GHz G3 Single Xeon
DL 380-3.0GHz G3 Dual Xeon
DL 380-3.4GHz G4 Single Xeon
DL 380-3.4 GHz G4 Dual Xeon
DL 380-G56 7Single Dual-core Xeon
DL 380-G56 7Dual Dual-core Xeon
Cisco Systems, Inc.
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Page 50
Cisco CRS and Cisco IP IVR, Release 3.5(1) Solution Set (Sheet 2 of 2)
CRS Java
Compatibility for
Custom Classes/
SDK
Security/AntiVirus
Software
Cisco Security Agent
(CSA)
4.0.1.539-1.1(3)
4.0.1.539-1.1(5)
4.0.2.629-1.1(6
4.0.2.629-1.1(7)
4.0.2.629-1.1(8)
4.0.2.629-1.1(9)
4.0.2.629-1.1(10)
4.5.0.573-2.0(1)
4.5.1.639-2.0(3)
4.5.1.645-2.0(4)
4.5.1.655-2.0(5)
5.0.0.187-3.0(1)
5.0.0.205-3.0(3)
5.0.0.210-3.0(3)
5.0.0.216-3.0(4)
5.0.0.217-3.0(5)
5.0.0.217-3.0(6)
5.0.0.225-3.0(7)
5.0.0.232-3.0(9)
5.0.0.235-3.0(10)
McAfee Virus Scan
Enterprise
8.0
8.0i
8.5i8
Sun JDK 1.1.8
Directory
Historical/Config
Database
Enterprise Database
(Dev Test)
DC Version 2.5
Active Directory
2000
MSDE 1.0
MS SQL Server 2000
(Only remote DB)
Oracle 9i
Sybase Adaptive Server
12
IBM DB2 7.2
IBM DB2 8.1
MS SQL Server 7
MS SQL Server 2000
Netscape (iPlanet) 4.1
Norton Antivirus
Enterprise
9.0
Symantec Antivirus
Corporate Edition
10.1
10.2
Backup and
Restore9
Editor
Client OS
Cisco IP ICD
Agent Desktop Client OS
CAD/CSD/CDA Client
OS10
4.0.2
4.0.4
4.0.5
4.0.6
4.0.7
4.0.8
4.0.9
4.0.10
4.0.11
4.0.12
4.0.13
4.0.14
Win98d 2nd Edition
Win NT Professional
Win 2000 Professional
Win XP Professional
Win XP Professional SP2 (Please check
Tech Tips & Release Notes)
Win XP Professional SP3 (Please check
Tech Tips & Release Notes)
Not applicable
Win98 2nd Edition
Win NT Professional
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips
and Release Notes)
Win98 2nd Edition
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips
and Release Notes)
Win XP Professional SP3
(Please check Tech Tips &
Release Notes)
CAD/CSD Client Version
Media Term Client Version
4.5.5.14
5.1.5004.0 (Built Tuesday, June 10, 2003, 1:40:40PM)
Supported Languages
IVR Prompts:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Chinese (Mandarin),
Japanese, Italian, Korean, Portugese (BR),
Hebrew (IL), Thai
ASR:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Japanese, Italian
TTS:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Italian
VXML Grammar:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Japanese, Italian
CAD/CSD Supported Languages:
English, French, German,
Spanish, Italian, Japanese & Simplified Chinese
Historical Reporting Client:
English, French, German, Spanish, Italian,
Japanese, & Simplified Chinese
AppAdmin Client
Internet Explorer
5.x, 6.x, and 7.x12
HR Client11 OS
HR Client MDAC
Cisco Works
Wallboard
Crystal Reports
Version 2.7
Campus Manager
3.0 (EOS)
3.1 (EOS)
3.2 (EOS)
3.3
CiscoWorks Resource Manager
Essentials
3.0 (EOS)
3.1 (EOS)
3.2 (EOS)
3.3 (EOS)
3.4 (EOS)
3.5
CiscoWorks Voice Health Manager
1.2
Spectrum UltraLink-II
INOVA DirectControl
Developer Edition 8.5
Professional Edition 8.5
IP Queue
Manager
Notes
ICM 6.0
5-free-seat license only works with Groton HW for CRS 3.5(2)
1. Only for MCS-7825 (3.4 GHZ)
2. EOS (End of Sales) items are supported only for upgrade purposes.
3. CCX at the end of a Hardware name means “Contact Center Express.” This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified
Contact Center Express or Unified CCX.
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 51
4. Before updating your CRS product software on an MCS-7825H-3400, (HP Groton Phase 3) computer, you need to download from CCO an important patch to the
operating system for the HP MCS-7825H-3400. You can download it from http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des
5. The OS version for MCS-7825-H2-CCX1 must be 2000.4.4a minimum.
6. DL380-G5 requires OS 2000.4.5 or OS 2003.1.2a.
7. The supported processor speed for HPDL380-G5 is 2.33 GHz.
8. Only Standard Protection mode is supported.
9. It is recommended that you always use the latest compatible version of Backup and Restore. See http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des for the most
currently available software.
10. CAD/CSD/CDA is not supported in 64-bit versions of the client operating system.
11. The computer on which you install the Cisco CRS Historical Reports client must be running the following software: Microsoft Internet Explorer version 5.5 or higher,
Microsoft Data Access Component (MDAC) version 2.7 or higher and Microsoft Windows 2000 Service Pack 2 or higher (if the computer is running Microsoft Windows
2000).
12. You should disable the Internet Explorer pop-up blocker when using Internet Explorer, Version 7.0, with the CRS Application Administration web application. This is
not necessary when using it with CAD or CSD.
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 52
Cisco CRS and Cisco IP IVR, Release 3.5(1) SR1 Solution Set (Sheet 1 of 2)
CallManager
4.0(1)
SR1
SR2a - JTAPI 2.0(1.2)
4.0(2a) - JTAPI 2.0(2.2
SR1a - JTAPI 2.0(2.4)
SR2b - JTAPI 2.0(2.13)
SR2c - JTAPI 2.0(2.13)
OS Release
OS 2000 .2.4
SR5
OS 2000.2.5
SR1
SR2
SR3
SR4
SR6
SR7
SR8
OS 2000.2.6
SR1
SR2
SR3
SR4
SR5
SR6
SR7
OS 2000.2.7
SR1
SR2
SR3
SR4
SR5
SR6
SR7
SR8
OS 2000.4.11
SR11
SR21
SR31
SR41
SR51
OS 2000.4.1a1
OS 2000.4.2
SR1
SR2
SR3
SR4
SR5a
SR6
SR7a
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
OS 2000.4.3a
SR1
SR3
SR4
SR5
SR6
SR7
SR8
SR9
OS 2000.4.4a
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
OS 2000.4.5a
SR1
SR2
OS 2000.4.5b
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
SR17
SR18
SR19
SR20
SR21
OS 2000.4.6
SR2
SR3
SR4
SR5
SR6
SR7
SR8
Hardware
IP Phones for Cisco
Agent Desktop
IP Phones for
Cisco IP Phone Agent
MCS-7815I-2.0-CC1 (EOS)2
MCS-7815I-3.0-CC1 (EOS)2
MCS-7815-I1-CC1
MCS-7815-I2-CCX13
MCS-7825-800 (EOS)2
MCS-7825-1133 (EOS)2
MCS-7825H-2.2-CC1 (EOS)2
MCS-7825I-3.0-CC1 (EOS)2
MCS-7825H-3.0-CC1 (EOS)2
MCS-7825-I1-CC1
MCS-7825-H1-CC14
MCS-7825-H2-CCX13,5
MCS-7825-I2-CCX13
MCS-7825-H3-CCX1
MCS-7825-I3-CCX1
MCS-7835-1000 (EOS)2
MCS-7835-1266 (EOS)2
MCS-7835I-2.4-CC1 (EOS)2
MCS-7835H-2.4-CC1 (EOS)2
MCS-7835H-3.0-CC1 (EOS)2
MCS-7835I-3.0-CC1 (EOS)2
MCS-7835-H1-CC1
MCS-7835-I1-CC1
MCS 7835-I1 - x346r single-cpu retrofit
MCS-7835-H1-DL380-G4 single CPU retrofit
MCS-7835-H2-CCX1
MCS-7835-I2-CCX1
MCS-7845-2.4-CC1 (EOS)2
MCS-7845I-3.0-CC1 (EOS)2
MCS-7845H-3.0-CC1 (EOS)2
MCS-7845-I1-CC1
MCS-7845-H1-CC1
MCS-7845-I1-x346r double-cpu retrofit
MCS-7845-H1-DL380-G4 double-cpu retrofit
MCS-7845-H2-CCX1
MCS-7845-I2-CCX1
Cisco IP Phone
7902
7905G
7910
7912
7940
7960
Softphone 1.3(3) with all
CM (TSP upgrade
required)
Cisco IP Phone
7940
7960
IBM-330-1266 (EOS)2
IBM-342-1266 (EOS)2
IBM-345-2400 (EOS)
IBM xSeries 200
IBM xSeries 205
IBM xSeries 206m 2.8 GHz
IBM xSeries 306 3.0 GHz
IBM xSeries 306 3.4 GHz
IBM xSeries 306m 2.8 GHz
IBM xSeries 306m 3.4 GHz
IBM xSeries 3250 Dual-core Xeon 2.13 GHz
IBM xSeries 345 Single 3.06 GHz Xeon
IBM xSeries 345 3.06 GHz Dual Xeon
IBM xSeries 346 3.4 GHz Single Xeon
IBM xSeries 346 3.4 GHz Dual Xeon
IBM xSeries 3650 Single Xeon 2.33 GHz
IBM xSeries 3650 Dual Xeon 2.33 GHz
Compaq DL 320
Compaq DL 380
Compaq DL 380 G2
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
DL 320 G2
DL 320-3.0GHz G2
DL 320 3.4 GHz G3
DL 320-G4 2.8 GHz
DL 320-G4 3.4 GHz
DL 320 G5 Dual-core 2.13GHz
DL380-G3 Single 2.4G Xeon
DL380-G3 Dual 2.4G Xeon
DL 380-3.0GHz G3 Single Xeon
DL 380-3.0GHz G3 Dual Xeon
DL 380-3.4GHz G4 Single Xeon
DL 380-3.4 GHz G4 Dual Xeon
DL 380-G56 7Single Dual-core Xeon
DL 380-G5 6 7Dual Dual-core Xeon
Cisco Systems, Inc.
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Page 53
Cisco CRS and Cisco IP IVR, Release 3.5(1) SR1 Solution Set (Sheet 2 of 2)
CRS Java
Compatibility
for Custom
Classes/SDK
Security/AntiVirus
Software
Cisco Security Agent
(CSA)
4.0.1.539-1.1(3)
4.0.1.539-1.1(4)
4.0.1.539-1.1(5)
4.0.2.629-1.1(6
4.0.2.629-1.1(7)
4.0.2.629-1.1(8)
4.0.2.629-1.1(9)
4.0.2.629-1.1(10)
4.5.0.573-2.0(1)
4.5.1.639-2.0(3)
4.5.1.645-2.0(4)
4.5.1.655-2.0(5)
5.0.0.187-3.0(1)
5.0.0.205-3.0(3)
5.0.0.210-3.0(3)
5.0.0.216-3.0(4)
5.0.0.217-3.0(5)
5.0.0.217-3.0(6)
5.0.0.225-3.0(7)
5.0.0.232-3.0(9)
5.0.0.235-3.0(10)
McAfee Virus Scan
Enterprise
8.0
8.0i
8.5i8
Sun JDK 1.1.8
Directory
Historical/Config
Database
Enterprise Database
(Dev Test)
DC Version 2.5
Active Directory
2000
MSDE 1.0
MS SQL Server 2000
(Only remote DB)
Oracle 9i
Sybase Adaptive
Server 12
IBM DB2 7.2
IBM DB2 8.1
MS SQL Server 7
MS SQL Server 2000
Netscape (iPlanet) 4.1
Norton Antivirus
Enterprise
9.0
Symantec Antivirus
Corporate Edition
10.1
10.2
Backup and
Restore9
Editor
Client OS
Cisco IP ICD
Agent Desktop Client OS
CAD/CSD/CDA Client
OS10
4.0.2
4.0.4
4.0.5
4.0.6
4.0.7
4.0.8
4.0.9
4.0.10
4.0.11
4.0.12
4.0.13
4.0.14
Win98 2nd Edition
Win NT Professional
Win 2000 Professional
Win XP Professional
Win XP Professional SP2 (Please
check Tech Tips & Release Notes)
Win XP Professional SP3 (Please
check Tech Tips & Release Notes)
Not applicable
Win98 2nd Edition
Win NT Professional
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips
and Release Notes)
Win98 2nd Edition
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips
and Release Notes)
Win XP Professional SP3
(Please check Tech Tips &
Release Notes)
CAD/CSD Client Version
Media Term Client Version
Cisco Works
Wallboard
Crystal Reports
Campus Manager
3.0 (EOS)
3.1 (EOS)
3.2 (EOS)
3.3
CiscoWorks Resource Manager
Essentials
3.0 (EOS)
3.1 (EOS)
3.2 (EOS)
3.3 (EOS)
3.4 (EOS)
3.5
CiscoWorks Voice Health Manager
1.2
Spectrum UltraLink-II
INOVA DirectControl
Developer Edition 8.5
Professional Edition 8.5
HR Client
11OS
4.5.5
Supported Languages
HR Client MDAC
IVR Prompts:
Version 2.7
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Chinese (Mandarin),
Japanese, Italian, Korean, Portugese (BR),
Hebrew (IL), Thai
ASR:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Japanese, Italian
TTS:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Italian
VXML Grammar:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Japanese, Italian
CAD/CSD Supported Languages:
English, French, German,
Spanish, Italian, Japanese & Simplified Chinese
Historical Reporting Client:
English, French, German, Spanish, Italian,
Japanese, & Simplified Chinese
AppAdmin Client
Internet Explorer
5.x, 6.x, and 7.x12
IP Queue
Manager
Notes
ICM 6.0
5-free-seat license only works with Groton HW for CRS 3.5(2)
1. Only for MCS-7825 (3.4 GHZ)
2. EOS (End of Sales) items are supported only for upgrade purposes.
3. CCX at the end of a Hardware name means “Contact Center Express.” This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified
Contact Center Express or Unified CCX.
4. Before updating your CRS product software on an MCS-7825H-3400, (HP Groton Phase 3) computer, you need to download from CCO an important patch to the
operating system for the HP MCS-7825H-3400. You can download it from http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 54
5.
6.
7.
8.
9.
The OS version for MCS-7825-H2-CCX1 must be 2000.4.4a minimum.
DL380-G5 requires OS 2000.4.5 or OS 2003.1.2a.
The supported processor speed for HPDL380-G5 is 2.33 GHz.
Only Standard Protection mode is supported.
It is recommended that you always use the latest compatible version of Backup and Restore. See http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des for the most
currently available software.
10. CAD/CSD/CDA is not supported in 64-bit versions of the client operating system.
11. The computer on which you install the Cisco CRS Historical Reports client must be running the following software: Microsoft Internet Explorer version 5.5 or higher,
Microsoft Data Access Component (MDAC) version 2.7 or higher and Microsoft Windows 2000 Service Pack 2 or higher (if the computer is running Microsoft Windows
2000).
12. You should disable the Internet Explorer pop-up blocker when using Internet Explorer, Version 7.0, with the CRS Application Administration web application. This is
not necessary when using it with CAD or CSD.
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 55
Cisco CRS and Cisco IP IVR, Release 3.5(1) SR2 Solution Set (Sheet 1 of 2)
CallManager
4.0(1)
SR1
SR2a - JTAPI 2.0(1.2)
4.0(2a) - JTAPI 2.0(2.2)
SR1a - JTAPI 2.0(2.4)
SR2a - JTAPI 2.0(2.13)
SR2b - JTAPI 2.0(2.13)
SR2c - JTAPI 2.0(2.13)
OS Release
OS 2000 .2.4
SR5
OS 2000.2.5
SR1
SR2
SR3
SR4
SR6
SR7
SR8
OS 2000.2.6
SR1
SR2
SR3
SR4
SR5
SR6
SR7
OS 2000.2.7
SR1
SR2
SR3
SR4
SR5
SR6
SR7
SR8
OS 2000.4.11
SR11
SR21
SR31
SR41
SR51
OS 2000.4.1a1
OS 2000.4.2
SR1
SR2
SR3
SR4
SR6
SR7a
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
OS 2000.4.3a
SR1
SR3
SR4
SR5
SR6
SR7
SR8
SR9
OS 2000.4.4a
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
OS 2000.4.5a
SR1
SR2
OS 2000.4.5b
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
SR17
SR18
SR19
SR20
SR21
OS 2000.4.6
SR2
SR3
SR4
SR5
SR6
SR7
SR8
Hardware
MCS-7815I-2.0-CC1 (EOS)2
MCS-7815I-3.0-CC1 (EOS)2
MCS-7815-I1-CC1
MCS-7815-I2-CCX13
MCS-7825-800 (EOS)2
MCS-7825-1133 (EOS)2
MCS-7825H-2.2-CC1 (EOS)2
MCS-7825I-3.0-CC1 (EOS)2
MCS-7825H-3.0-CC1 (EOS)2
MCS-7825-I1-CC1
MCS-7825-H1-CC14
MCS-7825-H2-CCX13,5
MCS-7825-I2-CCX13
MCS-7825-H3-CCX1
MCS-7825-I3-CCX1
MCS-7835-1000 (EOS)2
MCS-7835-1266 (EOS)2
MCS-7835I-2.4-CC1 (EOS)2
MCS-7835H-2.4-CC1 (EOS)2
MCS-7835H-3.0-CC1 (EOS)2
MCS-7835I-3.0-CC1 (EOS)2
MCS-7835-H1-CC1
MCS-7835-I1-CC1
MCS 7835-I1 - x346r single-cpu retrofit
MCS-7835-H1-DL380-G4 single CPU retrofit
MCS-7835-H2-CCX1
MCS-7835-I2-CCX1
MCS-7845-2.4-CC1 (EOS)2
MCS-7845I-3.0-CC1 (EOS)2
MCS-7845H-3.0-CC1 (EOS)2
MCS-7845-I1-CC1
MCS-7845-H1-CC1
MCS-7845-I1-x346r double-cpu retrofit
MCS-7845-H1-DL380-G4 double-cpu retrofit
MCS-7845-H2-CCX1
MCS-7845-I2-CCX1
IP Phones for Cisco
Agent Desktop
IP Phones for
Cisco IP Phone Agent
Cisco IP Phone
Cisco IP Phone
7902
7940
7905G
7960
7910
7912
7940
7960
Softphone 1.3(3) with all
CM (TSP upgrade required)
IBM-330-1266 (EOS)2
IBM-342-1266 (EOS)2
IBM-345-2400 (EOS)2
IBM xSeries 200
IBM xSeries 205
IBM xSeries 206m 2.8 GHz
IBM xSeries 306 3.0 GHz
IBM xSeries 306 3.4 GHz
IBM xSeries 306m 2.8 GHz
IBM xSeries 306m 3.4 GHz
IBM xSeries 3250 Dual-core Xeon 2.13 GHz
IBM xSeries 345 Single 3.06 GHz Xeon
IBM xSeries 345 3.06 GHz Dual Xeon
IBM xSeries 346 3.4 GHz Single Xeon
IBM xSeries 346 3.4 GHz Dual Xeon
IBM xSeries 3650 Single Xeon 2.33 GHz
IBM xSeries 3650 Dual Xeon 2.33 GHz
Compaq DL 320
Compaq DL 380
Compaq DL 380 G2
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
DL 320 G2
DL 320-3.0GHz G2
DL 320 3.4 GHz G3
DL 320-G4 2.8 GHz
DL 320-G4 3.4 GHz
DL 320 G5 Dual-core 2.13GHz
DL380-G3 Single 2.4G Xeon
DL380-G3 Dual 2.4G Xeon
DL 380-3.0GHz G3 Single Xeon
DL 380-3.0GHz G3 Dual Xeon
DL 380-3.4GHz G4 Single Xeon
DL 380-3.4 GHz G4 Dual Xeon
DL 380-G56 7Single Dual-core Xeon
DL 380-G5 6 7Dual Dual-core Xeon
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 56
Cisco CRS and Cisco IP IVR, Release 3.5(1) SR2 Solution Set (Sheet 2 of 2)
CRS Java
Compatibility
for Custom
Classes/SDK
Security/AntiVirus
Software
Cisco Security Agent
(CSA)
4.0.1.539-1.1(3)
4.0.1.539-1.1(5)
4.0.2.629-1.1(6
4.0.2.629-1.1(7)
4.0.2.629-1.1(8)
4.0.2.629-1.1(9)
4.0.2.629-1.1(10)
4.5.0.573-2.0(1)
4.5.1.639-2.0(3)
4.5.1.645-2.0(4)
4.5.1.655-2.0(5)
5.0.0.187-3.0(1)
5.0.0.205-3.0(3)
5.0.0.210-3.0(3)
5.0.0.216-3.0(4)
5.0.0.217-3.0(5)
5.0.0.217-3.0(6)
5.0.0.225-3.0(7)
5.0.0.232-3.0(9)
5.0.0.235-3.0(10)
McAfee Virus Scan
Enterprise
8.0
8.0i
8.5i8
Sun JDK 1.1.8
Directory
Historical/Config
Database
Enterprise Database
(Dev Test)
DC Version 2.5
Active Directory
2000
MSDE 1.0
MS SQL Server 2000
(Only remote DB)
Oracle 9i
Sybase Adaptive
Server 12
IBM DB2 7.2
IBM DB2 8.1
MS SQL Server 7
MS SQL Server 2000
Netscape (iPlanet) 4.1
Norton Antivirus
Enterprise
9.0
Symantec Antivirus
Corporate Edition
10.1
10.2
Backup and
Restore9
Editor Client OS
4.0.2
4.0.4
4.0.5
4.0.6
4.0.7
4.0.8
4.0.9
4.0.10
4.0.11
4.0.12
4.0.13
4.0.14
Win98d 2nd Edition
Win NT Professional
Win 2000 Professional
Win XP Professional
Win XP Professional SP2 (Please check
Tech Tips & Release Notes)
Win XP Professional SP3 (Please check
Tech Tips & Release Notes)
CAD/CSD Client Version
Media Term Client Version
Cisco IP ICD
Agent Desktop Client OS
CAD/CSD/CDA Client
OS10
Not applicable
Win98 2nd Edition
Win NT Professional
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips
and Release Notes)
Win98 2nd Edition
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips
and Release Notes)
Win XP Professional SP3
(Please check Tech Tips
& Release Notes)
Cisco Works
Wallboard
Crystal Reports
Campus Manager
3.0 (EOS)
3.1 (EOS)
3.2 (EOS)
3.3
CiscoWorks Resource Manager
Essentials
3.0 (EOS)
3.1 (EOS)
3.2 (EOS)
3.3 (EOS)
3.4 (EOS)
3.5
CiscoWorks Voice Health Manager
1.2
Spectrum UltraLink-II
INOVA DirectControl
Developer Edition 8.5
Professional Edition 8.5
HR Client11 OS
4.5.5
Supported Languages
HR Client MDAC
IVR Prompts:
Version 2.7
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Chinese (Mandarin),
Japanese, Italian, Korean, Portugese (BR),
Hebrew (IL), Thai
ASR:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Japanese, Italian
TTS:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Italian
VXML Grammar:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Japanese, Italian
CAD/CSD Supported Languages:
English, French, German, Spanish, Italian,
Japanese & Simplified Chinese
Historical Reporting Client:
English, French, German, Spanish, Italian,
Japanese, & Simplified Chinese
AppAdmin Client
Internet Explorer
5.x, 6.x, and 7.x12
IP Queue
Manager
Notes
ICM 6.0
5-free-seat license only works with Groton HW for CRS 3.5(2)
1. Only for MCS-7825 (3.4 GHZ)
2. EOS (End of Sales) items are supported only for upgrade purposes.
3. CCX at the end of a Hardware name means “Contact Center Express.” This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified
Contact Center Express or Unified CCX.
4. Before updating your CRS product software on an MCS-7825H-3400, (HP Groton Phase 3) computer, you need to download from CCO an important patch to the
operating system for the HP MCS-7825H-3400. You can download it from http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 57
5.
6.
7.
8.
9.
The OS version for MCS-7825-H2-CCX1 must be 2000.4.4a minimum.
DL380-G5 requires OS 2000.4.5 or OS 2003.1.2a.
The supported processor speed for HPDL380-G5 is 2.33 GHz.
Only Standard Protection mode is supported.
It is recommended that you always use the latest compatible version of Backup and Restore. See http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des for the most
currently available software.
10. CAD/CSD/CDA is not supported in 64-bit versions of the client operating system.
11. The computer on which you install the Cisco CRS Historical Reports client must be running the following software: Microsoft Internet Explorer version 5.5 or higher,
Microsoft Data Access Component (MDAC) version 2.7 or higher and Microsoft Windows 2000 Service Pack 2 or higher (if the computer is running Microsoft Windows
2000).
12. You should disable the Internet Explorer pop-up blocker when using Internet Explorer, Version 7.0, with the CRS Application Administration web application. This is
not necessary when using it with CAD or CSD.
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 58
Cisco CRS and Cisco IP IVR, Release 3.5(1) SR3 Solution Set (Sheet 1 of 2)
CallManager
OS Release
4.0(1)
SR1
SR2a - JTAPI 2.0(1.2)
4.0(2a) - JTAPI 2.0(2.2)
SR1a - JTAPI 2.0(2.4)
SR2a - JTAPI 2.0(2.13)
SR2b - JTAPI 2.0(2.1.3)
SR2c - JTAPI 2.0(2.13
OS 2000 .2.4
SR5
OS 2000.2.5
SR1
SR2
SR3
SR4
SR6
SR7
SR8
OS 2000.2.6
SR1
SR2
SR3
SR4
SR5
SR6
SR7
OS 2000.2.7
SR1
SR2
SR3
SR4
SR5
SR6
SR7
SR8
OS 2000.4.11
SR11
SR21
SR31
SR41
SR51
OS 2000.4.1a1
OS 2000.4.2
SR1
SR2
SR3
SR4
SR5a
SR6
SR7a
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
OS 2000.4.3a
SR1
SR3
SR4
SR5
SR6
SR7
SR8
SR9
OS 2000.4.4a
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
OS 2000.4.5a
SR1
SR2
OS 2000.4.5b
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
SR17
SR18
SR19
SR20
SR21
OS 2000.4.6
SR2
SR3
SR4
SR5
SR6
SR7
SR8
Hardware
MCS-7815I-2.0-CC1 (EOS)2
MCS-7815I-3.0-CC1 (EOS)2
MCS-7815-I1-CC1
MCS-7815-I2-CCX13
MCS-7825-800 (EOS)2
MCS-7825-1133 (EOS)2
MCS-7825H-2.2-CC1 (EOS)2
MCS-7825I-3.0-CC1 (EOS2
MCS-7825H-3.0-CC1 (EOS)
MCS-7825-I1-CC1
MCS-7825-H1-CC14
MCS-7825-H2-CCX13,5
MCS-7825-I2-CCX13
MCS-7825-H3-CCX1
MCS-7825-I3-CCX1
MCS-7835-1000 (EOS)2
MCS-7835-1266 (EOS)2
MCS-7835I-2.4-CC1 (EOS)2
MCS-7835H-2.4-CC1 (EOS)2
MCS-7835H-3.0-CC1 (EOS2
MCS-7835I-3.0-CC1 (EOS)2
MCS-7835-H1-CC1
MCS-7835-I1-CC1
MCS 7835-I1 - x346r single-cpu retrofit
MCS-7835-H1-DL380-G4 single CPU retrofit
MCS-7835-H2-CCX1
MCS-7835-I2-CCX1
MCS-7845-2.4-CC1 (EOS)2
MCS-7845I-3.0-CC1 (EOS)2
MCS-7845H-3.0-CC1 (EOS)2
MCS-7845-I1-CC1
MCS-7845-H1-CC1
MCS-7845-I1-x346r double-cpu retrofit
MCS-7845-H1-DL380-G4 double-cpu retrofit
MCS-7845-H2-CCX1
MCS-7845-I2-CCX1
IP Phones for Cisco
Agent Desktop
Cisco IP Phone
7902
7905G
7910
7912
7940
7960
Softphone 1.3(3) with all
CM (TSP upgrade required)
IP Phones for
Cisco IP Phone Agent
Cisco IP Phone
7940
7960
IBM-330-1266 (EOS)2
IBM-342-1266 (EOS)2
IBM-345-2400 (EOS)
IBM xSeries 200
IBM xSeries 205
IBM xSeries 206m 2.8 GHz
IBM xSeries 306 3.0 GHz
IBM xSeries 306 3.4 GHz
IBM xSeries 306m 2.8 GHz
IBM xSeries 306m 3.4 GHz
IBM xSeries 3250 Dual-core Xeon 2.13 GHz
IBM xSeries 345 Single 3.06 GHz Xeon
IBM xSeries 345 3.06 GHz Dual Xeon
IBM xSeries 346 3.4 GHz Single Xeon
IBM xSeries 346 3.4 GHz Dual Xeon
IBM xSeries 3650 Single Xeon 2.33 GHz
IBM xSeries 3650 Dual Xeon 2.33 GHz
Compaq DL 320
Compaq DL 380
Compaq DL 380 G2
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
DL 320 G2
DL 320-3.0GHz G2
DL 320 3.4 GHz G3
DL 320-G4 2.8 GHz
DL 320-G4 3.4 GHz
DL 320 G5 Dual-core 2.13GHz
DL380-G3 Single 2.4G Xeon
DL380-G3 Dual 2.4G Xeon
DL 380-3.0GHz G3 Single Xeon
DL 380-3.0GHz G3 Dual Xeon
DL 380-3.4GHz G4 Single Xeon
DL 380-3.4 GHz G4 Dual Xeon
DL 380-G5 6 7Single Dual-core Xeon
DL 380-G56 7Dual Dual-core Xeon
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 59
Cisco CRS and Cisco IP IVR, Release 3.5(1) SR3 Solution Set (Sheet 2 of 2)
CRS Java
Compatibility
for Custom
Classes/SDK
Security/AntiVirus
Software
Cisco Security Agent
(CSA)
4.0.1.539-1.1(3)
4.0.1.539-1.1(5)
4.0.2.629-1.1(6
4.0.2.629-1.1(7)
4.0.2.629-1.1(8)
4.0.2.629-1.1(9)
4.0.2.629-1.1(10)
4.5.0.573-2.0(1)
4.5.1.639-2.0(3)
4.5.1.645-2.0(4)
4.5.1.655-2.0(5)
5.0.0.187-3.0(1)
5.0.0.205-3.0(3)
5.0.0.210-3.0(3)
5.0.0.216-3.0(4)
5.0.0.217-3.0(5)
5.0.0.217-3.0(6)
5.0.0.225-3.0(7)
5.0.0.232-3.0(9)
5.0.0.235-3.0(10)
McAfee Virus Scan
Enterprise
8.0
8.0i
8.5i8
Sun JDK 1.1.8
Directory
Historical/Config
Database
Enterprise Database
(Dev Test)
DC Version 2.5
Active Directory
2000
MSDE 1.0
MS SQL Server 2000
(Only remote DB)
Oracle 9i
Sybase Adaptive
Server 12
IBM DB2 7.2
IBM DB2 8.1
MS SQL Server 7
MS SQL Server 2000
Netscape (iPlanet) 4.1
Norton Antivirus
Enterprise
9.0
Symantec Antivirus
Corporate Edition
10.1
10.2
Backup and
Restore9
Editor
Client OS
Cisco IP ICD
Agent Desktop Client OS
CAD/CSD/CDA Client
OS10
4.0.2
4.0.4
4.0.5
4.0.6
4.0.7
4.0.8
4.0.9
4.0.10
4.0.11
4.0.12
4.0.13
4.0.14
Win98d 2nd Edition
Win NT Professional
Win 2000 Professional
Win XP Professional
Win XP Professional SP2 (Please check
Tech Tips & Release Notes)
Win XP Professional SP3 (Please check
Tech Tips & Release Notes)
Not applicable
Win98 2nd Edition
Win NT Professional
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips and
Release Notes)
Win98 2nd Edition
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips
and Release Notes)
Win XP Professional SP3
(Please check Tech Tips
& Release Notes)
CAD/CSD Client Version
Media Term Client Version
HR Client MDAC
Cisco Works
Wallboard
Crystal Reports
Version 2.7
Campus Manager
3.0 (EOS)
3.1 (EOS)
3.2 (EOS)
3.3
CiscoWorks Resource Manager
Essentials
3.0 (EOS)
3.1 (EOS)
3.2 (EOS)
3.3 (EOS)
3.4 (EOS)
3.5
CiscoWorks Voice Health Manager
1.2
Spectrum UltraLink-II
INOVA DirectControl
Developer Edition 8.5
Professional Edition 8.5
HR Client OS11
4.5.5.20
Supported Languages
IVR Prompts:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Chinese (Mandarin),
Japanese, Italian, Korean, Portugese (BR),
Hebrew (IL), Thai
ASR:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Japanese, Italian
TTS:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Italian
VXML Grammar:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Japanese, Italian
CAD/CSD Supported Languages:
English, French, German,
Spanish, Italian, Japanese & Simplified Chinese
Historical Reporting Client:
English, French, German, Spanish, Italian,
Japanese, & Simplified Chinese
AppAdmin Client
Internet Explorer
5.x, 6.x, and 7.x12
IP Queue
Manager
Notes
ICM 6.0
5-free-seat license only works with Groton HW for CRS 3.5(2)
1. Only for MCS-7825 (3.4 GHZ)
2. EOS (End of Sales) items are supported only for upgrade purposes.
3. CCX at the end of a Hardware name means “Contact Center Express.” This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified
Contact Center Express or Unified CCX.
4. Before updating your CRS product software on an MCS-7825H-3400, (HP Groton Phase 3) computer, you need to download from CCO an important patch to the
operating system for the HP MCS-7825H-3400. You can download it from http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 60
5.
6.
7.
8.
9.
The OS version for MCS-7825-H2-CCX1 must be 2000.4.4a minimum.
DL380-G5 requires OS 2000.4.5 or OS 2003.1.2a.
The supported processor speed for HPDL380-G5 is 2.33 GHz.
Only Standard Protection mode is supported.
It is recommended that you always use the latest compatible version of Backup and Restore. See http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des for the most
currently available software.
10. CAD/CSD/CDA is not supported in 64-bit versions of the client operating system.
11. The computer on which you install the Cisco CRS Historical Reports client must be running the following software: Microsoft Internet Explorer version 5.5 or higher,
Microsoft Data Access Component (MDAC) version 2.7 or higher and Microsoft Windows 2000 Service Pack 2 or higher (if the computer is running Microsoft Windows
2000).
12. You should disable the Internet Explorer pop-up blocker when using Internet Explorer, Version 7.0, with the CRS Application Administration web application. This is
not necessary when using it with CAD or CSD.
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 61
Cisco CRS and Cisco IP IVR, Release 3.5(2) Solution Set (Sheet 1 of 2)
CallManager
OS Release
4.0(1)
SR1
SR2a - JTAPI 2.0(1.2)
4.0(2a) - JTAPI 2.0(2.2)
SR1a - JTAPI 2.0(2.4)
SR2a - JTAPI 2.0(2.13)
SR2b - JTAPI 2.0(2.1.3)
SR2c - JTAPI 2.0(2.13
4.1(2) - JTAPI 2.1(2.3)
SR1 - JTAPI 2.1(2.5)
4.1(3) - JTAPI 2.1(3.3)
SR1 - JTAPI 2.1(3.9)
SR2 - JTAPI 2.1(3.11)
SR3c - JTAPI 2.1(3.14)
SR4b - JTAPI 2.1(3.22)
SR4d - JTAPI 2.1(3.22)
SR5 - JTAPI 2.1(3.22)
SR5b - JTAPI 2.1(3.22)
SR5d - JTAPI 2.1(3.23)
SR6 - JTAPI 2.1(3.27)
SR7 - JTAPI 2.1(3.28)
SR8a - JTAPI 2.1(3.30)
OS 2000.2.5
SR6
SR7
SR8
OS 2000.2.6
SR1
SR2
SR3
SR4
SR5
SR6
SR7
OS 2000.2.7
SR1
SR2
SR3
SR4
SR5
SR6
SR7
SR8
OS 2000.4.11
SR11
SR21
SR31
SR41
SR51
OS 2000.4.1a1
OS 2000.4.2
SR1
SR2
SR3
SR4
SR5a
SR6
SR7a
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
OS 2000.4.3a
SR1
SR3
SR4
SR5
SR6
SR7
SR8
SR9
OS 2000.4.4a
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
OS 2000.4.5a
SR1
SR2
OS 2000.4.5b
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
SR17
SR18
SR19
SR20
SR21
OS 2000.4.6
SR2
SR3
SR4
SR5
SR6
SR7
SR8
Hardware
MCS-7815I-2.0-CC1 (EOS)2
MCS-7815I-3.0-CC1 (EOS)2
MCS-7815-I1-CC1
MCS-7815-I2-CCX13
MCS-7825-800 (EOS)2
MCS-7825-1133 (EOS)2
MCS-7825H-2.2-CC1 (EOS)2
MCS-7825I-3.0-CC1 (EOS)2
MCS-7825H-3.0-CC1 (EOS)2
MCS-7825-I1-CC1
MCS-7825-H1-CC14
MCS-7825-H2-CCX13,5
MCS-7825-I2-CCX13
MCS-7825-H3-CCX1
MCS-7825-I3-CCX1
MCS-7835-1000 (EOS)2
MCS-7835-1266 (EOS)2
MCS-7835I-2.4-CC1 (EOS)2
MCS-7835H-2.4-CC1 (EOS)2
MCS-7835H-3.0-CC1 (EOS)2
MCS-7835I-3.0-CC1 (EOS)2
MCS-7835-H1-CC1
MCS-7835-I1-CC1
MCS 7835-I1 - x346r single-cpu retrofit
MCS-7835-H1-DL380-G4 single CPU retrofit
MCS-7835-H2-CCX1
MCS-7835-I2-CCX1
MCS-7845-2.4-CC1 (EOS)2
MCS-7845I-3.0-CC1 (EOS)2
MCS-7845H-3.0-CC1 (EOS)2
MCS-7845-I1-CC1
MCS-7845-H1-CC1
MCS-7845-I1-x346r double-cpu retrofit
MCS-7845-H1-DL380-G4 double-cpu retrofit
MCS-7845-H2-CCX1
MCS-7845-I2-CCX1
IP Phones for Cisco
Agent Desktop
Cisco IP Phone
7902
7905G
7910
7912
7940
7960
Softphone 1.3(3) with all CM
(TSP upgrade required)
IP Phones for
Cisco IP Phone Agent
Cisco IP Phone
7940
7960
IBM-330-1266 (EOS)2
IBM-342-1266 (EOS)2
IBM-345-2400 (EOS)2
IBM xSeries 200
IBM xSeries 205
IBM xSeries 206m 2.8 GHz
IBM xSeries 306 3.0 GHz
IBM xSeries 306 3.4 GHz
IBM xSeries 306m 2.8 GHz
IBM xSeries 306m 3.4 GHz
IBM xSeries 3250 Dual-core Xeon 2.13 GHz
IBM xSeries 345 Single 3.06 GHz Xeon
IBM xSeries 345 3.06 GHz Dual Xeon
IBM xSeries 346 3.4 GHz Single Xeon
IBM xSeries 346 3.4 GHz Dual Xeon
IBM xSeries 3650 Single Xeon 2.33 GHz
IBM xSeries 3650 Dual Xeon 2.33 GHz
Compaq DL 320
Compaq DL 380
Compaq DL 380 G2
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
DL 320 G2
DL 320-3.0GHz G2
DL 320 3.4 GHz G3
DL 320-G4 2.8 GHz
DL 320-G4 3.4 GHz
DL 320 G5 Dual-core 2.13GHz
DL380-G3 Single 2.4G Xeon
DL380-G3 Dual 2.4G Xeon
DL 380-3.0GHz G3 Single Xeon
DL 380-3.0GHz G3 Dual Xeon
DL 380-3.4GHz G4 Single Xeon
DL 380-3.4 GHz G4 Dual Xeon
DL 380-G56 7Single Dual-core Xeon
DL 380-G5 6 7Dual Dual-core Xeon
Cisco Systems, Inc.
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Page 62
Cisco CRS and Cisco IP IVR, Release 3.5(2) Solution Set (Sheet 2 of 2)
CRS Java
Compatibility
for Custom
Classes/SDK
Security/AntiVirus
Software
Cisco Security Agent (CSA)
4.0.2.629-1.1(6)
4.0.2.629-1.1(7)
4.0.2.629-1.1(8)
4.0.2.629-1.1(9)
4.0.2.629-1.1(10)
4.5.0.573-2.0(1)
4.5.1.639-2.0(3)
4.5.1.645-2.0(4)
4.5.1.655-2.0(5)
5.0.0.187-3.0(1)
5.0.0.205-3.0(3)
5.0.0.210-3.0(3)
5.0.0.216-3.0(4)
5.0.0.217-3.0(5)
5.0.0.217-3.0(6)
5.0.0.225-3.0(7)
5.0.0.232-3.0(9)
5.0.0.235-3.0(10)
McAfee Virus Scan
Enterprise
8.0
8.0i
8.5i8
Historical/Config
Database
Enterprise Database
(Dev Test)
MSDE 1.0
MS SQL Server 2000
(Only remote DB)
Oracle 9i
Sybase Adaptive Server
12
IBM DB2 7.2
IBM DB2 8.1
MS SQL Server 7
MS SQL Server 2000
CAD/CSD/CDA Client OS10
HR Client11 OS
Win98 2nd Edition
Win NT Professional
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips &
Release Notes)
Win98 2nd Edition
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips &
Release Notes)
Win XP Professional SP3
(Please check Tech Tips &
Release Notes)
Cisco Works
Wallboard
Crystal Reports
Campus Manager
3.0 (EOS)
3.1 (EOS)
3.2 (EOS)
3.3
CiscoWorks Resource Manager
Essentials
3.0 (EOS)
3.1 (EOS)
3.2 (EOS)
3.3 (EOS)
3.4 (EOS)
3.5
CiscoWorks Voice Health Manager
1.2
Spectrum UltraLink-II
INOVA DirectControl
Developer Edition 8.5
Professional Edition 8.5
Directory
Sun JDK 1.1.8
DC Version 2.5
Active Directory
2000
2003
Netscape (iPlanet) 4.1
Backup and
Restore9
Editor
Client OS
Cisco IP ICD
Agent Desktop Client OS
4.0.2
4.0.4
4.0.5
4.0.6
4.0.7
4.0.8
4.0.9
4.0.10
4.0.11
4.0.12
4.0.13
4.0.14
Win98d 2nd Edition
Win NT Professional
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips &
Release Notes)
Win XP Professional SP3
(Please check Tech Tips &
Release Notes)
Not applicable
CAD/CSD Client Version
Media Term Client Version
4.5.6.1
5.1.5004.0 (Built Tuesday, June 10, 2003, 1:40:40PM)
Norton Antivirus Enterprise
9.0
Symantec Antivirus
Corporate Edition
10.1
10.2
HR Client
MDAC
Supported Languages
IVR Prompts:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Chinese (Mandarin),
Japanese, Italian, Korean, Portugese (BR),
Hebrew (IL), Thai, Malay, Danish
ASR:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Japanese, Italian
TTS:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Italian
VXML Grammar:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Japanese, Italian
CAD/CSD Supported Languages:
English, French, German,
Spanish, Italian, Japanese & Simplified Chinese
Historical Reporting Client:
English, French, German, Spanish, Italian,
Japanese, & Simplified Chinese
AppAdmin Client
Internet Explorer
5.x, 6.x, and 7.x12
Version 2.7
IP Queue
Manager
Notes
ICM 6.0
5-free-seat license only works with Groton HW for CRS 3.5(2)
1. Only for MCS-7825 (3.4 GHZ)
2. EOS (End of Sales) items are supported only for upgrade purposes.
3. CCX at the end of a Hardware name means “Contact Center Express.” This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified
Contact Center Express or Unified CCX.
4. Before updating your CRS product software on an MCS-7825H-3400, (HP Groton Phase 3) computer, you need to download from CCO an important patch to the
operating system for the HP MCS-7825H-3400. You can download it from http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des
5. The OS version for MCS-7825-H2-CCX1 must be 2000.4.4a minimum.
6. DL380-G5 requires OS 2000.4.5 or OS 2003.1.2a.
7. The supported processor speed for HPDL380-G5 is 2.33 GHz.
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 63
8. Only Standard Protection mode is supported.
9. It is recommended that you always use the latest compatible version of Backup and Restore. See http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des for the most
currently available software.
10. CAD/CSD/CDA is not supported in 64-bit versions of the client operating system.
11. The computer on which you install the Cisco CRS Historical Reports client must be running the following software: Microsoft Internet Explorer version 5.5 or higher,
Microsoft Data Access Component (MDAC) version 2.7 or higher and Microsoft Windows 2000 Service Pack 2 or higher (if the computer is running Microsoft Windows
2000).
12. You should disable the Internet Explorer pop-up blocker when using Internet Explorer, Version 7.0, with the CRS Application Administration web application. This is
not necessary when using it with CAD or CSD.
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 64
Cisco CRS and Cisco IP IVR, Release 3.5(2) SR1 Solution Set (Sheet 1 of 2)
CallManager
OS Release
4.0(1)
SR1
SR2a - JTAPI 2.0(1.2)
4.0(2a) - JTAPI 2.0(2.2)
SR1a - JTAPI 2.0(2.4)
SR2a - JTAPI 2.0(2.13)
SR2b - JTAPI 2.0(2.1.3)
SR2c - JTAPI 2.0(2.13)
4.1(2) - JTAPI 2.1(2.3)
SR1 - JTAPI 2.1(2.5)
4.1(3) - JTAPI 2.1(3.3)
SR1 - JTAPI 2.1(3.9)
SR2 - JTAPI 2.1(3.11)
SR3c - JTAPI 2.1(3.14)
SR4b - JTAPI 2.1(3.22)
SR4d - JTAPI 2.1(3.22)
SR5 - JTAPI 2.1(3.22)
SR5b - JTAPI 2.1(3.22)
SR5d - JTAPI 2.1(3.23)
SR6 - JTAPI 2.1(3.27)
SR7 - JTAPI 2.1(3.28)
SR8a - JTAPI 2.1(3.30)
OS 2000.2.5
SR1
SR2
SR3
SR4
SR6
SR7
SR8
OS 2000.2.6
SR1
SR2
SR3
SR4
SR5
SR6
SR7
OS 2000.2.7
SR1
SR2
SR3
SR4
SR5
SR6
SR7
SR8
OS 2000.4.11
SR11
SR21
SR31
SR41
SR51
OS 2000.4.1a1
OS 2000.4.2
SR1
SR2
SR3
SR4
SR5a
SR6
SR7a
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
OS 2000.4.3a
SR1
SR3
SR4
SR5
SR6
SR7
SR8
SR9
OS 2000.4.4a
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
OS 2000.4.5a
SR1
SR2
OS 2000.4.5b
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
SR17
SR18
SR19
SR20
SR21
OS 2000.4.6
SR2
SR3
SR4
SR5
SR6
SR7
SR8
Hardware
MCS-7815I-2.0-CC1 (EOS)2
MCS-7815I-3.0-CC1 (EOS)2
MCS-7815-I1-CC1
MCS-7815-I2-CCX13
MCS-7825-800 (EOS)2
MCS-7825-1133 (EOS)2
MCS-7825H-2.2-CC1 (EOS)2
MCS-7825I-3.0-CC1 (EOS)2
MCS-7825H-3.0-CC1 (EOS)2
MCS-7825-I1-CC1
MCS-7825-H1-CC14
MCS-7825-H2-CCX13,5
MCS-7825-I2-CCX13
MCS-7825-H3-CCX1
MCS-7825-I3-CCX1
MCS-7835-1000 (EOS)2
MCS-7835-1266 (EOS)2
MCS-7835I-2.4-CC1 (EOS)2
MCS-7835H-2.4-CC1 (EOS)2
MCS-7835H-3.0-CC1 (EOS)2
MCS-7835I-3.0-CC1 (EOS)2
MCS-7835-H1-CC1
MCS-7835-I1-CC1
MCS 7835-I1 - x346r single-cpu retrofit
MCS-7835-H1-DL380-G4 single CPU retrofit
MCS-7835-H2-CCX1
MCS-7835-I2-CCX1
MCS-7845-2.4-CC1 (EOS)2
MCS-7845I-3.0-CC1 (EOS)2
MCS-7845H-3.0-CC1 (EOS)2
MCS-7845-I1-CC1
MCS-7845-H1-CC1
MCS-7845-I1-x346r double-cpu retrofit
MCS-7845-H1-DL380-G4 double-cpu retrofit
MCS-7845-H2-CCX1
MCS-7845-I2-CCX1
IP Phones for Cisco
Agent Desktop
IP Phones for
Cisco IP Phone
Agent
Cisco IP Phone
7902
7905G
7910
7912
7940
7960
Cisco IP Phone
7940
7960
Softphone 1.3(3) with all
CM (TSP upgrade required)
IBM-330-1266 (EOS)2
IBM-342-1266 (EOS)2
IBM-345-2400 (EOS)2
IBM xSeries 200
IBM xSeries 205
IBM xSeries 206m 2.8 GHz
IBM xSeries 306 3.0 GHz
IBM xSeries 306 3.4 GHz
IBM xSeries 306m 2.8 GHz
IBM xSeries 306m 3.4 GHz
IBM xSeries 3250 Dual-core Xeon 2.13 GHz
IBM xSeries 345 Single 3.06 GHz Xeon
IBM xSeries 345 3.06 GHz Dual Xeon
IBM xSeries 346 3.4 GHz Single Xeon
IBM xSeries 346 3.4 GHz Dual Xeon
IBM xSeries 3650 Single Xeon 2.33 GHz
IBM xSeries 3650 Dual Xeon 2.33 GHz
Compaq DL 320
Compaq DL 380
Compaq DL 380 G2
HP DL 320 G2
HP DL 320-3.0GHz G2
HP DL 320-G4 2.8 GHz
HP DL 320-G4 3.4 GHz
HP DL 320 G5 Dual-core 2.13GHz
HP DL 320 3.4 GHz G3
HP DL380-G3 Single 2.4G Xeon
HP DL380-G3 Dual 2.4G Xeon
HP DL 380-3.0GHz G3 Single Xeon
HP DL 380-3.0GHz G3 Dual Xeon
HP DL 380-3.4GHz G4 Single Xeon
HP DL 380-3.4 GHz G4 Dual Xeon
HP DL 380-G5 6 7Single Dual-core Xeon
HP DL 380-G5 6 7Dual Dual-core Xeon
ICS-7750 SPE 310 (EOS)
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 65
Cisco CRS and Cisco IP IVR, Release 3.5(2) SR1 Solution Set (Sheet 2 of 2)
Security/AntiVirus
Software
Cisco Security Agent (CSA)
4.0.2.629-1.1(6)
4.0.2.629-1.1(7)
4.0.2.629-1.1(8)
4.0.2.629-1.1(9)
4.0.2.629-1.1(10)
4.5.0.573-2.0(1)
4.5.1.639-2.0(3)
4.5.1.645-2.0(4)
4.5.1.655-2.0(5)
5.0.0.187-3.0(1)
5.0.0.205-3.0(3)
5.0.0.210-3.0(3)
5.0.0.216-3.0(4)
5.0.0.217-3.0(5)
5.0.0.217-3.0(6)
5.0.0.225-3.0(7)
5.0.0.232-3.0(9)
5.0.0.235-3.0(10)
McAfee Virus Scan
Enterprise
8.0
8.0i
8.5i8
CRS Java
Compatibility for
Custom Classes/
SDK
Directory
Historical/Config
Database
Enterprise Database
(Dev Test)
Sun JDK 1.1.8
DC Version 2.5
MSDE 1.0
Oracle 9i
Active
2003
MS SQL Server 2000
Sybase Adaptive
Server 12
Netscape (iPlanet) 4.1
IBM DB2 7.2
IBM DB2 8.1
MS SQL Server 7
MS SQL Server 2000
Norton Antivirus Enterprise
9.0
Symantec Antivirus
Corporate Edition
10.1
10.2
Backup and
Restore9
Editor
Client OS
Cisco IP ICD
Agent Desktop Client OS
CAD/CSD/CDA Client
OS10
4.0.2
4.0.4
4.0.5
4.0.6
4.0.7
4.0.8
4.0.9
4.0.10
4.0.11
4.0.12
4.0.13
4.0.14
Win98d 2nd Edition
Win NT Professional
Win 2000 Professional
Win XP Professional
Win XP Professional SP2 (Please check
Tech Tips & Release Notes)
Win XP Professional SP3 (Please check
Tech Tips & Release Notes)
Not applicable
Win98 2nd Edition
Win NT Professional
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips &
Release Notes)
Win98 2nd Edition
Win 2000 Professional
Win XP Professional
SP2 (Please check
Tech Tips & Release
Notes)
Win XP Professional
SP3 (Please check
Tech Tips & Release
Notes)
CAD/CSD Client Version
Media Term Client Version
4.5.6.2
5.1.5004.0 (Built Tuesday, June 10, 2003, 1:40:40PM)
Wallboard
Crystal Reports
Spectrum UltraLink-II
Developer Edition 8.5
INOVA DirectControl
Professional Edition
8.5
Supported Languages
HR Client MDAC
IVR Prompts:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Chinese (Mandarin),
Japanese, Italian, Korean, Portugese (BR),
Hebrew (IL), Thai, Malay, Danish
Cisco Works
Version 2.7
Campus Manager
3.0 (EOS)
3.1 (EOS)
3.2 (EOS)
3.3
ASR:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Japanese, Italian
CiscoWorks Resource Manager
Essentials
3.0 (EOS)
3.1 (EOS)
3.2 (EOS)
3.3 (EOS)
3.4 (EOS)
3.5
TTS:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Italian
VXML Grammar:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Japanese, Italian
CiscoWorks Voice Health Manager
1.2
CAD/CSD Supported Languages:
English, French, German, Spanish, Italian,
Japanese & Simplified Chinese
Historical Reporting Client:
English, French, German, Spanish, Italian,
Japanese, & Simplified Chinese
AppAdmin Client
Internet Explorer
5.x, 6.x, and 7.x12
HR Client11 OS
IP Queue
Manager
Notes
ICM 6.0
5-free-seat license only works with Groton HW for CRS 3.5(2)
1. Only for MCS-7825 (3.4 GHZ)
2. EOS (End of Sales) items are supported only for upgrade purposes.
3. CCX at the end of a Hardware name means “Contact Center Express.” This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified
Contact Center Express or Unified CCX.
4. Before updating your CRS product software on an MCS-7825H-3400, (HP Groton Phase 3) computer, you need to download from CCO an important patch to the
operating system for the HP MCS-7825H-3400. You can download it from http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des
5. The OS version for MCS-7825-H2-CCX1 must be 2000.4.4a minimum.
6. DL380-G5 requires OS 2000.4.5 or OS 2003.1.2a.
7. The supported processor speed for HPDL380-G5 is 2.33 GHz.
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 66
8. Only Standard Protection mode is supported.
9. It is recommended that you always use the latest compatible version of Backup and Restore. See http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des for the most
currently available software.
10. CAD/CSD/CDA is not supported in 64-bit versions of the client operating system.
11. The computer on which you install the Cisco CRS Historical Reports client must be running the following software: Microsoft Internet Explorer version 5.5 or higher,
Microsoft Data Access Component (MDAC) version 2.7 or higher and Microsoft Windows 2000 Service Pack 2 or higher (if the computer is running Microsoft Windows
2000).
12. You should disable the Internet Explorer pop-up blocker when using Internet Explorer, Version 7.0, with the CRS Application Administration web application. This is
not necessary when using it with CAD or CSD.
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 67
Cisco CRS and Cisco IP IVR, Release 3.5(3) Solution Set (Sheet 1 of 2)
CallManager
OS Release
4.0(1)
SR1
SR2a - JTAPI 2.0(1.2)
4.0(2a) - JTAPI 2.0(2.2)
SR1a - JTAPI 2.0(2.4)
SR2a - JTAPI 2.0(2.13)
SR2b - JTAPI 2.0(2.1.3)
SR2c - JTAPI 2.0(2.13)
4.1(2) - JTAPI 2.1(2.3)
SR1 - JTAPI 2.1(2.5)
4.1(3) - JTAPI 2.1(3.3)
SR1 - JTAPI 2.1(3.9)
SR2 - JTAPI 2.1(3.11)
SR3c - JTAPI 2.1(3.14)
SR4b - JTAPI 2.1(3.22)
SR4d - JTAPI 2.1(3.22)
SR5 - JTAPI 2.1(3.22)
SR5b - JTAPI 2.1(3.22)
SR5d - JTAPI 2.1(3.23)
SR6 - JTAPI 2.1(3.27)
SR7 - JTAPI 2.1(3.28)
SR8a - JTAPI 2.1(3.30)
OS 2000.2.5
SR6
SR7
SR8
OS 2000.2.6
SR1
SR2
SR3
SR4
SR5
SR6
SR7
OS 2000.2.7
SR1
SR2
SR3
SR4
SR5
SR6
SR7
SR8
OS 2000.4.11
SR11
SR21
SR31
SR41
SR51
OS 2000.4.1a1
OS 2000.4.2
SR1
SR2
SR3
SR4
SR5a
SR6
SR7a
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
OS 2000.4.3a
SR1
SR3
SR4
SR5
SR6
SR7
SR8
SR9
OS 2000.4.4a
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
OS 2000.4.5a
SR1
SR2
OS 2000.4.5b
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
SR17
SR18
SR19
SR20
SR21
OS 2000.4.6
SR2
SR3
SR4
SR5
SR6
SR7
SR8
Hardware
MCS-7815I-2.0-CC1 (EOS)2
MCS-7815I-3.0-CC1 (EOS)2
MCS-7815-I1-CC1
MCS-7815-I2-CCX13
MCS-7825-800 (EOS)2
MCS-7825-1133 (EOS)2
MCS-7825H-2.2-CC1 (EOS)2
MCS-7825I-3.0-CC1 (EOS)2
MCS-7825H-3.0-CC1 (EOS)2
MCS-7825-I1-CC1
MCS-7825-H1-CC14
MCS-7825-H2-CCX13,5
MCS-7825-I2-CCX13
MCS-7825-H3-CCX1
MCS-7825-I3-CCX1
MCS-7835-1000 (EOS)2
MCS-7835-1266 (EOS)2
MCS-7835I-2.4-CC1 (EOS)2
MCS-7835H-2.4-CC1 (EOS)2
MCS-7835H-3.0-CC1 (EOS)2
MCS-7835I-3.0-CC1 (EOS)2
MCS-7835-H1-CC1
MCS-7835-I1-CC1
MCS 7835-I1 - x346r single-cpu retrofit
MCS-7835-H1-DL380-G4 single CPU retrofit
MCS-7835-H2-CCX1
MCS-7835-I2-CCX1
MCS-7845-2.4-CC1 (EOS)2
MCS-7845I-3.0-CC1 (EOS)2
MCS-7845H-3.0-CC1 (EOS)2
MCS-7845-I1-CC1
MCS-7845-H1-CC1
MCS-7845-I1-x346r double-cpu retrofit
MCS-7845-H1-DL380-G4 double-cpu retrofit
MCS-7845-H2-CCX1
MCS-7845-I2-CCX1
IP Phones for Cisco
Agent Desktop
Cisco IP Phone
7902
7905G
7910
7912
7940
7960
IP Phones for
Cisco IP Phone Agent
Cisco IP Phone
7940
7960
Softphone 1.3(3) with all
CM (TSP upgrade
required)
IBM-330-1266 (EOS)2
IBM-342-1266 (EOS)2
IBM-345-2400 (EOS)2
IBM xSeries 200
IBM xSeries 205
IBM xSeries 206m 2.8 GHz
IBM xSeries 306 3.0 GHz
IBM xSeries 306 3.4 GHz
IBM xSeries 306m 2.8 GHz
IBM xSeries 306m 3.4 GHz
IBM xSeries 3250 Dual-core Xeon 2.13 GHz
IBM xSeries 345 Single 3.06 GHz Xeon
IBM xSeries 345 3.06 GHz Dual Xeon
IBM xSeries 346 3.4 GHz Single Xeon
IBM xSeries 346 3.4 GHz Dual Xeon
IBM xSeries 3650 Single Xeon 2.33 GHz
IBM xSeries 3650 Dual Xeon 2.33 GHz
Compaq DL 320
Compaq DL 380
Compaq DL 380 G2
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
DL 320 G2
DL 320-3.0GHz G2
DL 320 3.4 GHz G3
DL 320-G4 2.8 GHz
DL 320-G4 3.4 GHz
DL 320 G5 Dual-core 2.13GHz
DL380-G3 Single 2.4G Xeon
DL380-G3 Dual 2.4G Xeon
DL 380-3.0GHz G3 Single Xeon
DL 380-3.0GHz G3 Dual Xeon
DL 380-3.4GHz G4 Single Xeon
DL 380-3.4 GHz G4 Dual Xeon
DL 380-G56 7Single Dual-core Xeon
DL 380-G56 7Dual Dual-core Xeon
Cisco Systems, Inc.
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Page 68
Cisco CRS and Cisco IP IVR, Release 3.5(3) Solution Set (Sheet 2 of 2)
Security/AntiVirus
Software
Cisco Security Agent
(CSA)
4.0.2.629-1.1(6)
4.0.2.629-1.1(7)
4.0.2.629-1.1(8)
4.0.2.629-1.1(9)
4.0.2.629-1.1(10)
4.5.0.573-2.0(1)
4.5.1.639-2.0(3)
4.5.1.645-2.0(4)
4.5.1.655-2.0(5)
5.0.0.187-3.0(1)
5.0.0.205-3.0(3)
5.0.0.210-3.0(3)
5.0.0.216-3.0(4)
5.0.0.217-3.0(5)
5.0.0.217-3.0(6)
5.0.0.225-3.0(7)
5.0.0.232-3.0(9)
5.0.0.235-3.0(10)
McAfee Virus Scan
Enterprise
8.0
8.0i
8.5i8
CRS Java
Compatibility
for Custom
Classes/SDK
Directory
Historical/Config
Database
Enterprise Database
(Dev Test)
Sun JDK 1.1.8
DC Version 2.5
MSDE 1.0
Oracle 9i
Active Directory
2000
2003
MS SQL Server 2000
(only remote DB)
Sybase Adaptive
Server 12
IBM DB2 7.2
IBM DB2 8.1
Netscape (iPlanet) 4.1
MS SQL Server 7
MS SQL Server 2000
Norton Antivirus
Enterprise
9.0
Symantec Antivirus
Corporate Edition
10.1
10.2
Backup and
Restore9
Editor Client OS
4.0.6 SR1
4.0.7
4.0.8
4.0.9
4.0.10
4.0.11
4.0.12
4.0.13
4.0.14
Win98d 2nd Edition
Win NT Professional
Win 2000 Professional
Win XP Professional
Win XP Professional SP2 (Please check
Tech Tips & Release Notes)
Win XP Professional SP3 (Please check
Tech Tips & Release Notes)
CAD/CSD Client Version
Media Term Client Version
Cisco IP ICD
Agent Desktop Client OS
CAD/CSD/CDA Client
OS10
Not applicable
Win98 2nd Edition
Win NT Professional
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips &
Release Notes)
Win98 2nd Edition
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips
& Release Notes)
Win XP Professional SP3
(Please check Tech Tips
& Release Notes)
Cisco Works
Wallboard
Crystal Reports
Spectrum UltraLink-II
Developer Edition 8.5
INOVA DirectControl
Professional Edition 8.5
HR Client11 OS
4.5.7.2
Supported Languages
HR Client MDAC
IVR Prompts:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Chinese (Mandarin),
Japanese, Italian, Korean, Portugese (BR),
Hebrew (IL), Thai, Malay, Danish
Version 2.7
Campus Manager
3.0 (EOS)
3.1 (EOS)
3.2 (EOS)
3.3
ASR:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Japanese, Italian
CiscoWorks Resource Manager
Essentials
3.0 (EOS)
3.1 (EOS)
3.2 (EOS)
3.3 (EOS)
3.4 (EOS)
3.5
TTS:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Italian
VXML Grammar:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Japanese, Italian
CiscoWorks Voice Health Manager
1.2
CAD/CSD Supported Languages:
English, French, German, Spanish, Italian,
Japanese & Simplified Chinese
Historical Reporting Client:
English, French, German, Spanish, Italian,
Japanese, & Simplified Chinese
AppAdmin Client
Internet Explorer
5.x and 6.x , and 7.x12
IP Queue
Manager
Notes
ICM 6.0
5-free-seat license only works with Groton HW for CRS 3.5(2)
1. Only for MCS-7825 (3.4 GHZ)
2. EOS (End of Sales) items are supported only for upgrade purposes.
3. CCX at the end of a Hardware name means “Contact Center Express.” This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified
Contact Center Express or Unified CCX.
4. Before updating your CRS product software on an MCS-7825H-3400, (HP Groton Phase 3) computer, you need to download from CCO an important patch to the
operating system for the HP MCS-7825H-3400. You can download it from http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des
5. The OS version for MCS-7825-H2-CCX1 must be 2000.4.4a minimum.
6. DL380-G5 requires OS 2000.4.5 or OS 2003.1.2a.
7. The supported processor speed for HPDL380-G5 is 2.33 GHz.
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 69
8. Only Standard Protection mode is supported.
9. It is recommended that you always use the latest compatible version of Backup and Restore. See http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des for the most
currently available software.
10. CAD/CSD/CDA is not supported in 64-bit versions of the client operating system.
11. The computer on which you install the Cisco CRS Historical Reports client must be running the following software: Microsoft Internet Explorer version 5.5 or higher,
Microsoft Data Access Component (MDAC) version 2.7 or higher and Microsoft Windows 2000 Service Pack 2 or higher (if the computer is running Microsoft Windows
2000).
12. You should disable the Internet Explorer pop-up blocker when using Internet Explorer, Version 7.0, with the CRS Application Administration web application. This is
not necessary when using it with CAD or CSD.
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 70
Cisco CRS and Cisco IP IVR, Release 3.5(3) SR1 Solution Set (Sheet 1 of 2)
CallManager
OS Release
4.0(1)
SR1
SR2a - JTAPI 2.0(1.2)
4.0(2a) - JTAPI 2.0(2.2)
SR1a - JTAPI 2.0(2.4)
SR2a - JTAPI 2.0(2.13)
SR2b - JTAPI 2.0(2.1.3)
SR2c - JTAPI 2.0(2.13)
4.1(2) - JTAPI 2.1(2.3)
SR1 - JTAPI 2.1(2.5)
4.1(3) - JTAPI 2.1(3.3)
SR1 - JTAPI 2.1(3.9)
SR2 - JTAPI 2.1(3.11)
SR3c - JTAPI 2.1(3.14)
SR4b - JTAPI 2.1(3.22)
SR4d - JTAPI 2.1(3.22)
SR5 - JTAPI 2.1(3.22)
SR5b - JTAPI 2.1(3.22)
SR5d - JTAPI 2.1(3.23)
SR6 - JTAPI 2.1(3.27)
SR7 - JTAPI 2.1(3.28)
SR8a - JTAPI 2.1(3.30)
OS 2000.2.5
SR6
SR7
SR8
OS 2000.2.6
SR1
SR2
SR3
SR4
SR5
SR6
SR7
OS 2000.2.7
SR1
SR2
SR3
SR4
SR5
SR6
SR7
SR8
OS 2000.4.11
SR11
SR21
SR31
SR41
SR51
OS 2000.4.1a1
OS 2000.4.2
SR1
SR2
SR3
SR4
SR5a
SR6
SR7a
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
OS 2000.4.3a
SR1
SR3
SR4
SR5
SR6
SR7
SR8
SR9
OS 2000.4.4a
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
OS 2000.4.5a
SR1
SR2
OS 2000.4.5b
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
SR17
SR18
SR19
SR20
SR21
OS 2000.4.6
SR2
SR3
SR4
SR5
SR6
SR7
SR8
Hardware
MCS-7815I-2.0-CC1 (EOS)2
MCS-7815I-3.0-CC1 (EOS)2
MCS-7815-I1-CC1
MCS-7815-I2-CCX13
MCS-7825-800 (EOS)2
MCS-7825-1133 (EOS)2
MCS-7825H-2.2-CC1 (EOS)2
MCS-7825I-3.0-CC1 (EOS)2
MCS-7825H-3.0-CC1 (EOS)2
MCS-7825-I1-CC1
MCS-7825-H1-CC1 4
MCS-7825-H2-CCX13,5
MCS-7825-I2-CCX13
MCS-7825-H3-CCX1
MCS-7825-I3-CCX1
MCS-7835-1000 (EOS)2
MCS-7835-1266 (EOS)2
MCS-7835I-2.4-CC1 (EOS)2
MCS-7835H-2.4-CC1 (EOS)2
MCS-7835H-3.0-CC1 (EOS)2
MCS-7835I-3.0-CC1 (EOS)2
MCS-7835-H1-CC1
MCS-7835-I1-CC1
MCS 7835-I1 - x346r single-cpu retrofit
MCS-7835-H1-DL380-G4 single CPU retrofit
MCS-7835-H2-CCX1
MCS-7835-I2-CCX1
MCS-7845-2.4-CC1 (EOS)4
MCS-7845I-3.0-CC1 (EOS)2
MCS-7845H-3.0-CC1 (EOS)2
MCS-7845-I1-CC1
MCS-7845-H1-CC1
MCS-7845-I1-x346r double-cpu retrofit
MCS-7845-H1-DL380-G4 double-cpu retrofit
MCS-7845-H2-CCX1
MCS-7845-I2-CCX1
IP Phones for Cisco
Agent Desktop
IP Phones for
Cisco IP Phone
Agent
Cisco IP Phone
7902
7905G
7910
7912
7940
7960
Cisco IP Phone
7940
7960
Softphone 1.3(3) with all
CM (TSP upgrade required)
IBM-330-1266 (EOS)2
IBM-342-1266 (EOS)2
IBM-345-2400 (EOS)2
IBM xSeries 200
IBM xSeries 205
IBM xSeries 206m 2.8 GHz
IBM xSeries 306 3.0 GHz
IBM xSeries 306 3.4 GHz
IBM xSeries 306m 2.8 GHz
IBM xSeries 306m 3.4 GHz
IBM xSeries 3250 Dual-core Xeon 2.13 GHz
IBM xSeries 345 Single 3.06 GHz Xeon
IBM xSeries 345 3.06 GHz Dual Xeon
IBM xSeries 346 3.4 GHz Single Xeon
IBM xSeries 346 3.4 GHz Dual Xeon
IBM xSeries 3650 Single Xeon 2.33 GHz
IBM xSeries 3650 Dual Xeon 2.33 GHz
Compaq DL 320
Compaq DL 380
Compaq DL 380 G2
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
DL 320 G2
DL 320-3.0GHz G2
DL 320-G4 2.8 GHz
DL 320-G4 3.4 GHz
DL 320 G5 Dual-core 2.13GHz
DL 320 3.4 GHz G3
DL380-G3 Single 2.4G Xeon
DL380-G3 Dual 2.4G Xeon
DL 380-3.0GHz G3 Single Xeon
DL 380-3.0GHz G3 Dual Xeon
DL 380-3.4GHz G4 Single Xeon
DL 380-3.4 GHz G4 Dual Xeon
DL 380-G56 7Single Dual-core Xeon
DL 380-G5 6 7Dual Dual-core Xeon
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 71
Cisco CRS and Cisco IP IVR, Release 3.5(3) SR1 Solution Set (Sheet 2 of 2)
Security/AntiVirus
Software
Cisco Security Agent (CSA)
4.0.2.629-1.1(6)
4.0.2.629-1.1(7)
4.0.2.629-1.1(8)
4.0.2.629-1.1(9)
4.0.2.629-1.1(10)
4.5.0.573-2.0(1)
4.5.1.639-2.0(3)
4.5.1.645-2.0(4)
4.5.1.655-2.0(5)
5.0.0.187-3.0(1)
5.0.0.205-3.0(3)
5.0.0.210-3.0(3)
5.0.0.216-3.0(4)
5.0.0.217-3.0(5)
5.0.0.217-3.0(6)
5.0.0.225-3.0(7)
5.0.0.232-3.0(9)
5.0.0.235-3.0(10)
McAfee Virus Scan
Enterprise
8.0
8.0i
8.5i8
CRS Java
Compatibility for
Custom Classes/
SDK
Directory
Historical/Config
Database
Enterprise
Database (Dev
Test)
Sun JDK 1.1.8
DC Version 2.5
MSDE 1.0
Oracle 9i
Active Directory
2000
2003
MS SQL Server 2000
(only remote DB)
Sybase Adaptive
Server 12
IBM DB2 7.2
IBM DB2 8.1
Netscape (iPlanet) 4.1
MS SQL Server 7
MS SQL Server 2000
Norton Antivirus Enterprise
9.0
Symantec Antivirus
Corporate Edition
10.1
10.2
Backup and
Restore9
Editor Client OS
4.0.6 SR1
4.0.7
4.0.8
4.0.9
4.0.10
4.0.11
4.0.12
4.0.13
4.0.14
Win98d 2nd Edition
Win NT Professional
Win 2000 Professional
Win XP Professional
Win XP Professional SP2 (Please check
Tech Tips & Release Notes)
Win XP Professional SP3 (Please check
Tech Tips & Release Notes)
CAD/CSD Client Version
Media Term Client Version
Cisco IP ICD
Agent Desktop Client OS
CAD/CSD/CDA Client
OS10
Not applicable
Win98 2nd Edition
Win NT Professional
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips &
Release Notes)
Win98 2nd Edition
Win 2000 Professional
Win XP Professional
Win XP Professional
SP2 (Please check
Tech Tips & Release
Notes)
Win XP Professional
SP3 (Please check
Tech Tips & Release
Notes)
Cisco Works
Wallboard
Crystal Reports
Spectrum UltraLink-II
Developer Edition 8.5
INOVA DirectControl
Professional Edition
8.5
HR Client11 OS
4.5.7.2
Supported Languages
HR Client MDAC
IVR Prompts:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Chinese (Mandarin),
Japanese, Italian, Korean, Portugese (BR),
Hebrew (IL), Thai, Malay, Danish
ASR:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Japanese, Italian
TTS:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Italian
VXML Grammar:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Japanese, Italian
CAD/CSD Supported Languages:
English, French, German, Spanish, Italian, Japanese
& Simplified Chinese
Historical Reporting Client:
English, French, German, Spanish, Italian,
Japanese, & Simplified Chinese
AppAdmin Client
Internet Explorer
5.x, 6.x, and 7.x12
Version 2.7
Campus Manager
3.0 (EOS)
3.1 (EOS)
3.2 (EOS)
3.3
CiscoWorks Resource Manager
Essentials
3.0 (EOS)
3.1 (EOS)
3.2 (EOS)
3.3 (EOS)
3.4 (EOS)
3.5
CiscoWorks Voice Health Manager
1.2
IP Queue
Manager
Notes
ICM 6.0
5-free-seat license only works with Groton HW for CRS 3.5(2)
1. Only for MCS-7825 (3.4 GHZ)
2. EOS (End of Sales) items are supported only for upgrade purposes.
3. CCX at the end of a Hardware name means “Contact Center Express.” This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified
Contact Center Express or Unified CCX.
4. Before updating your CRS product software on an MCS-7825H-3400, (HP Groton Phase 3) computer, you need to download from CCO an important patch to the
operating system for the HP MCS-7825H-3400. You can download it from http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des
5. The OS version for MCS-7825-H2-CCX1 must be 2000.4.4a minimum.
6. DL380-G5 requires OS 2000.4.5 or OS 2003.1.2a.
7. The supported processor speed for HPDL380-G5 is 2.33 GHz.
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 72
8. Only Standard Protection mode is supported.
9. It is recommended that you always use the latest compatible version of Backup and Restore. See http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des for the most
currently available software.
10. CAD/CSD/CDA is not supported in 64-bit versions of the client operating system.
11. The computer on which you install the Cisco CRS Historical Reports client must be running the following software: Microsoft Internet Explorer version 5.5 or higher,
Microsoft Data Access Component (MDAC) version 2.7 or higher and Microsoft Windows 2000 Service Pack 2 or higher (if the computer is running Microsoft Windows
2000).
12. You should disable the Internet Explorer pop-up blocker when using Internet Explorer, Version 7.0, with the CRS Application Administration web application. This is
not necessary when using it with CAD or CSD.
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 73
Cisco CRS and Cisco IP IVR, Release 3.5(3) SR2 Solution Set (Sheet 1 of 2)
CallManager
OS Release
4.0(1)
SR1
SR2a - JTAPI 2.0(1.2)
4.0(2a) - JTAPI 2.0(2.2)
SR1a - JTAPI 2.0(2.4)
SR2a - JTAPI 2.0(2.13)
SR2b - JTAPI 2.0(2.1.3)
SR2c - JTAPI 2.0(2.13)
4.1(2) - JTAPI 2.1(2.3)
SR1 - JTAPI 2.1(2.5)
4.1(3) - JTAPI 2.1(3.3)
SR1 - JTAPI 2.1(3.9)
SR2 - JTAPI 2.1(3.11)
SR3c - JTAPI 2.1(3.14)
SR4b - JTAPI 2.1(3.22)
SR4d - JTAPI 2.1(3.22)
SR5 - JTAPI 2.1(3.22)
SR5b - JTAPI 2.1(3.22)
SR5d - JTAPI 2.1(3.23)
SR6 - JTAPI 2.1(3.27)
SR7 - JTAPI 2.1(3.28)
SR8a - JTAPI 2.1(3.30)
OS 2000.2.5
SR6
SR7
SR8
OS 2000.2.6
SR1
SR2
SR3
SR4
SR5
SR6
SR7
OS 2000.2.7
SR1
SR2
SR3
SR4
SR5
SR6
SR7
SR8
OS 2000.4.11
SR11
SR21
SR31
SR41
SR51
OS 2000.4.1 a1
OS 2000.4.2
SR1
SR2
SR3
SR4
SR5a
SR6
SR7a
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
OS 2000.4.3a
SR1
SR3
SR4
SR5
SR6
SR7
SR8
SR9
OS 2000.4.4a
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
OS 2000.4.5a
SR1
SR2
OS 2000.4.5b
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
SR17
SR18
SR19
SR20
SR21
OS 2000.4.6
SR2
SR3
SR4
SR5
SR6
SR7
SR8
Hardware
MCS-7815I-2.0-CC1 (EOS)2
MCS-7815I-3.0-CC1 (EOS)2
MCS-7815-I1-CC1
MCS-7815-I2-CCX13
MCS-7825-800 (EOS)2
MCS-7825-1133 (EOS)2
MCS-7825H-2.2-CC1 (EOS)2
MCS-7825I-3.0-CC1 (EOS)2
MCS-7825H-3.0-CC1 (EOS)2
MCS-7825-I1-CC1
MCS-7825-H1-CC14
MCS-7825-H2-CCX13,5
MCS-7825-I2-CCX13
MCS-7825-H3-CCX1
MCS-7825-I3-CCX1
MCS-7835-1000 (EOS)2
MCS-7835-1266 (EOS)2
MCS-7835I-2.4-CC1 (EOS)2
MCS-7835H-2.4-CC1 (EOS)2
MCS-7835H-3.0-CC1 (EOS)2
MCS-7835I-3.0-CC1 (EOS)2
MCS-7835-H1-CC1
MCS-7835-I1-CC1
MCS 7835-I1 - x346r single-cpu retrofit
MCS-7835-H1-DL380-G4 single CPU retrofit
MCS-7835-H2-CCX1
MCS-7835-I2-CCX1
MCS-7845-2.4-CC1 (EOS)2
MCS-7845I-3.0-CC1 (EOS)2
MCS-7845H-3.0-CC1 (EOS)2
MCS-7845-I1-CC1
MCS-7845-H1-CC1
MCS-7845-I1-x346r double-cpu retrofit
MCS-7845-H1-DL380-G4 double-cpu retrofit
MCS-7845-H2-CCX1
MCS-7845-I2-CCX1
IP Phones for Cisco
Agent Desktop
Cisco IP Phone
7902
7905G
7910
7912
7940
7960
IP Phones for
Cisco IP Phone Agent
Cisco IP Phone
7940
7960
Softphone 1.3(3) with all
CM (TSP upgrade required)
IBM-330-1266 (EOS)2
IBM-342-1266 (EOS)2
IBM-345-2400 (EOS)2
IBM xSeries 200
IBM xSeries 205
IBM xSeries 206m 2.8 GHz
IBM xSeries 306 3.0 GHz
IBM xSeries 306 3.4 GHz
IBM xSeries 306m 2.8 GHz
IBM xSeries 306m 3.4 GHz
IBM xSeries 3250 Dual-core Xeon 2.13 GHz
IBM xSeries 345 Single 3.06 GHz Xeon
IBM xSeries 345 3.06 GHz Dual Xeon
IBM xSeries 346 3.4 GHz Single Xeon
IBM xSeries 346 3.4 GHz Dual Xeon
IBM xSeries 3650 Single Xeon 2.33 GHz
IBM xSeries 3650 Dual Xeon 2.33 GHz
Compaq DL 320
Compaq DL 380
Compaq DL 380 G2
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
DL 320 G2
DL 320-3.0GHz G2
DL 320 3.4 GHz G3
DL 320-G4 2.8 GHz
DL 320-G4 3.4 GHz
DL 320 G5 Dual-core 2.13GHz
DL380-G3 Single 2.4G Xeon
DL380-G3 Dual 2.4G Xeon
DL 380-3.0GHz G3 Single Xeon
DL 380-3.0GHz G3 Dual Xeon
DL 380-3.4GHz G4 Single Xeon
DL 380-3.4 GHz G4 Dual Xeon
DL 380-G56 7Single Dual-core Xeon
DL 380-G56 7Dual Dual-core Xeon
Cisco Systems, Inc.
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Page 74
Cisco CRS and Cisco IP IVR, Release 3.5(3) SR2 Solution Set (Sheet 2 of 2)
Security/AntiVirus
Software
Cisco Security Agent (CSA)
4.0.2.629-1.1(6)
4.0.2.629-1.1(7)
4.0.2.629-1.1(8)
4.0.2.629-1.1(9)
4.0.2.629-1.1(10)
4.5.0.573-2.0(1)
4.5.1.639-2.0(3)
4.5.1.645-2.0(4)
4.5.1.655-2.0(5)
5.0.0.187-3.0(1)
5.0.0.205-3.0(3)
5.0.0.210-3.0(3)
5.0.0.216-3.0(4)
5.0.0.217-3.0(5)
5.0.0.217-3.0(6)
5.0.0.225-3.0(7)
5.0.0.232-3.0(9)
5.0.0.235-3.0(10)
McAfee Virus Scan
Enterprise
8.0
8.0i
8.5i8
CRS Java
Compatibility
for Custom
Classes/SDK
Directory
Historical/Config
Database
Enterprise Database
(Dev Test)
Sun JDK 1.1.8
DC Version 2.5
MSDE 1.0
Oracle 9i
Active Directory
2000
2003
MS SQL Server 2000
(only remote DB)
Sybase Adaptive
Server 12
IBM DB2 7.2
IBM DB2 8.1
Netscape (iPlanet) 4.1
MS SQL Server 7
MS SQL Server 2000
Norton Antivirus
Enterprise
9.0
Symantec Antivirus
Corporate Edition
10.1
10.2
Backup and
Restore9
Editor
Client OS
Cisco IP ICD
Agent Desktop Client OS
CAD/CSD/CDA Client
OS10
4.0.6 SR1
4.0.7
4.0.8
4.0.9
4.0.10
4.0.11
4.0.12
4.0.13
4.0.14
Win98d 2nd Edition
Win NT Professional
Win 2000 Professional
Win XP Professional
Win XP Professional SP2 (Please
check Tech Tips & Release Notes)
Win XP Professional SP3 (Please
check Tech Tips & Release Notes)
Not applicable
Win98 2nd Edition
Win NT Professional
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips &
Release Notes)
Win98 2nd Edition
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips
& Release Notes)
Win XP Professional SP3
(Please check Tech Tips
& Release Notes)
CAD/CSD Client Version
Media Term Client Version
Cisco Works
Wallboard
Crystal Reports
Spectrum UltraLink-II
Developer Edition 8.5
INOVA DirectControl
Professional Edition 8.5
HR Client11 OS
4.5.7.2
HR Client
MDAC
Supported Languages
IVR Prompts:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Chinese (Mandarin),
Japanese, Italian, Korean, Portugese (BR),
Hebrew (IL), Thai, Malay, Danish
Version 2.7
Campus Manager
3.0 (EOS)
3.1 (EOS)
3.2 (EOS)
3.3
ASR:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Japanese, Italian
CiscoWorks Resource Manager
Essentials
3.0 (EOS)
3.1 (EOS)
3.2 (EOS)
3.3 (EOS)
3.4 (EOS)
3.5
TTS:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Italian
VXML Grammar:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Japanese, Italian
CiscoWorks Voice Health Manager
1.2
CAD/CSD Supported Languages:
English, French, German, Spanish, Italian,
Japanese & Simplified Chinese
Historical Reporting Client:
English, French, German, Spanish, Italian,
Japanese, & Simplified Chinese
AppAdmin Client
IP Queue
Manager
Internet Explorer
5.x, 6.x, and 7.x12
ICM 6.0
ICM 7.0
Notes
5-free-seat license only works with Groton HW for CRS 3.5(2)
1. Only for MCS-7825 (3.4 GHZ)
2. EOS (End of Sales) items are supported only for upgrade purposes.
3. CCX at the end of a Hardware name means “Contact Center Express.” This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified
Contact Center Express or Unified CCX.
4. Before updating your CRS product software on an MCS-7825H-3400, (HP Groton Phase 3) computer, you need to download from CCO an important patch to the
operating system for the HP MCS-7825H-3400. You can download it from http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des
5. The OS version for MCS-7825-H2-CCX1 must be 2000.4.4a minimum.
6. DL380-G5 requires OS 2000.4.5 or OS 2003.1.2a.
7. The supported processor speed for HPDL380-G5 is 2.33 GHz.
8. Only Standard Protection mode is supported.
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 75
9. It is recommended that you always use the latest compatible version of Backup and Restore. See http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des for the most
currently available software.
10. CAD/CSD/CDA is not supported in 64-bit versions of the client operating system.
11. The computer on which you install the Cisco CRS Historical Reports client must be running the following software: Microsoft Internet Explorer version 5.5 or higher,
Microsoft Data Access Component (MDAC) version 2.7 or higher and Microsoft Windows 2000 Service Pack 2 or higher (if the computer is running Microsoft Windows
2000).
12. You should disable the Internet Explorer pop-up blocker when using Internet Explorer, Version 7.0, with the CRS Application Administration web application. This is
not necessary when using it with CAD or CSD.
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 76
Cisco CRS and Cisco IP IVR, Release 3.5(3) SR3 Solution Set (Sheet 1 of 2)
CallManager
OS Release
4.0(1)
SR1
SR2a - JTAPI 2.0(1.2)
4.0(2a) - JTAPI 2.0(2.2)
SR1a - JTAPI 2.0(2.4)
SR2a - JTAPI 2.0(2.13)
SR2b - JTAPI 2.0(2.1.3)
SR2c - JTAPI 2.0(2.13)
4.1(2) - JTAPI 2.1(2.3)
SR1 - JTAPI 2.1(2.5)
4.1(3) - JTAPI 2.1(3.3)
SR1 - JTAPI 2.1(3.9)
SR2 - JTAPI 2.1(3.11)
SR3c - JTAPI 2.1(3.14)
SR4b - JTAPI 2.1(3.22)
SR4d - JTAPI 2.1(3.22)
SR5 - JTAPI 2.1(3.22)
SR5b - JTAPI 2.1(3.22)
SR5d - JTAPI 2.1(3.23)
SR6 - JTAPI 2.1(3.27)
SR7 - JTAPI 2.1(3.28)
SR8a - JTAPI 2.1(3.30)
OS 2000.2.5
SR6
SR7
SR8
OS 2000.2.6
SR1
SR2
SR3
SR4
SR5
SR6
SR7
OS 2000.2.7
SR1
SR2
SR3
SR4
SR5
SR6
SR7
SR8
OS 2000.4.11
SR11
SR21
SR31
SR41
SR51
OS 2000.4.1 a1
OS 2000.4.2
SR1
SR2
SR3
SR4
SR5a
SR6
SR7a
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
OS 2000.4.3a
SR1
SR3
SR4
SR5
SR6
SR7
SR8
SR9
OS 2000.4.4a
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
OS 2000.4.5a
SR1
SR2
OS 2000.4.5b
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
SR17
SR18
SR19
SR20
SR21
OS 2000.4.6
SR2
SR3
SR4
SR5
SR6
SR7
SR8
Hardware
MCS-7815I-2.0-CC1 (EOS)2
MCS-7815I-3.0-CC1 (EOS)2
MCS-7815-I1-CC1
MCS-7815-I2-CCX13
MCS-7825-800 (EOS)2
MCS-7825-1133 (EOS)2
MCS-7825H-2.2-CC1 (EOS)2
MCS-7825I-3.0-CC1 (EOS)2
MCS-7825H-3.0-CC1 (EOS)2
MCS-7825-I1-CC1
MCS-7825-H1-CC14
MCS-7825-H2-CCX13,5
MCS-7825-I2-CCX13
MCS-7825-H3-CCX1
MCS-7825-I3-CCX1
MCS-7835-1000 (EOS)2
MCS-7835-1266 (EOS)2
MCS-7835I-2.4-CC1 (EOS)2
MCS-7835H-2.4-CC1 (EOS)2
MCS-7835H-3.0-CC1 (EOS)2
MCS-7835I-3.0-CC1 (EOS)2
MCS-7835-H1-CC1
MCS-7835-I1-CC1
MCS 7835-I1 - x346r single-cpu retrofit
MCS-7835-H1-DL380-G4 single CPU retrofit
MCS-7835-H2-CCX1
MCS-7835-I2-CCX1
MCS-7845-2.4-CC1 (EOS)2
MCS-7845I-3.0-CC1 (EOS)2
MCS-7845H-3.0-CC1 (EOS)2
MCS-7845-I1-CC1
MCS-7845-H1-CC1
MCS-7845-I1-x346r double-cpu retrofit
MCS-7845-H1-DL380-G4 double-cpu retrofit
MCS-7845-H2-CCX1
MCS-7845-I2-CCX1
IP Phones for Cisco
Agent Desktop
IP Phones for
Cisco IP Phone
Agent
Cisco IP Phone
7902
7905G
7910
7912
7940
7960
Cisco IP Phone
7940
7960
Softphone 1.3(3) with all CM
(TSP upgrade required)
IBM-330-1266 (EOS)2
IBM-342-1266 (EOS)2
IBM-345-2400 (EOS)2
IBM xSeries 200
IBM xSeries 205
IBM xSeries 206m 2.8 GHz
IBM xSeries 306 3.0 GHz
IBM xSeries 306 3.4 GHz
IBM xSeries 306m 2.8 GHz
IBM xSeries 306m 3.4 GHz
IBM xSeries 3250 Dual-core Xeon 2.13 GHz
IBM xSeries 345 Single 3.06 GHz Xeon
IBM xSeries 345 3.06 GHz Dual Xeon
IBM xSeries 346 3.4 GHz Single Xeon
IBM xSeries 346 3.4 GHz Dual Xeon
IBM xSeries 3650 Single Xeon 2.33 GHz
IBM xSeries 3650 Dual Xeon 2.33 GHz
Compaq DL 320
Compaq DL 380
Compaq DL 380 G2
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
DL 320 G2
DL 320-3.0GHz G2
DL 320 3.4 GHz G3
DL 320-G4 2.8 GHz
DL 320-G4 3.4 GHz
DL 320 G5 Dual-core 2.13GHz
DL380-G3 Single 2.4G Xeon
DL380-G3 Dual 2.4G Xeon
DL 380-3.0GHz G3 Single Xeon
DL 380-3.0GHz G3 Dual Xeon
DL 380-3.4GHz G4 Single Xeon
DL 380-3.4 GHz G4 Dual Xeon
DL 380-G5 6 7Single Dual-core Xeon
DL 380-G56 7Dual Dual-core Xeon
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 77
Cisco CRS and Cisco IP IVR, Release 3.5(3) SR3 Solution Set (Sheet 2 of 2)
Security/AntiVirus
Software
Cisco Security Agent
(CSA)
4.0.2.629-1.1(6)
4.0.2.629-1.1(7)
4.0.2.629-1.1(8)
4.0.2.629-1.1(9)
4.0.2.629-1.1(10)
4.5.0.573-2.0(1)
4.5.1.639-2.0(3)
4.5.1.645-2.0(4)
4.5.1.655-2.0(5)
5.0.0.187-3.0(1)
5.0.0.205-3.0(3)
5.0.0.210-3.0(3)
5.0.0.216-3.0(4)
5.0.0.217-3.0(5)
5.0.0.217-3.0(6)
5.0.0.225-3.0(7)
5.0.0.232-3.0(9)
5.0.0.235-3.0(10)
McAfee Virus Scan
Enterprise
8.0
8.0i
8.5i8
CRS Java
Compatibility
for Custom
Classes/SDK
Directory
Historical/Config
Database
Enterprise
Database (Dev
Test)
Sun JDK 1.1.8
DC Version 2.5
MSDE 1.0
Oracle 9i
Active Directory
2000
2003
MS SQL Server 2000
(only remote DB)
Sybase Adaptive
Server 12
IBM DB2 7.2
IBM DB2 8.1
Netscape (iPlanet) 4.1
MS SQL Server 7
MS SQL Server 2000
Norton Antivirus
Enterprise
9.0
Symantec Antivirus
Corporate Edition
10.1
10.2
Backup and
Restore9
Editor
Client OS
Cisco IP ICD
Agent Desktop Client OS
CAD/CSD/CDA Client OS10
HR Client11 OS
4.0.6 SR1
4.0.7
4.0.8
4.0.9
4.0.10
4.0.11
4.0.12
4.0.13
4.0.14
Win98d 2nd Edition
Win NT Professional
Win 2000 Professional
Win XP Professional
Win XP Professional SP2 (Please check
Tech Tips & Release Notes)
Win XP Professional SP3 (Please check
Tech Tips & Release Notes)
Not applicable
Win98 2nd Edition
Win NT Professional
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips &
Release Notes)
Win98 2nd Edition
Win 2000
Professional
Win XP Professional
Win XP Professional
SP2 (Please check
Tech Tips & Release
Notes)
Win XP Professional
SP3 (Please check
Tech Tips & Release
Notes)
CAD/CSD Client Version
Media Term Client Version
Cisco Works
Wallboard
Crystal Reports
Spectrum UltraLink-II
Developer Edition 8.5
INOVA DirectControl
Professional Edition
8.5
4.5.7.4
HR Client
MDAC
Supported Languages
IVR Prompts:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Chinese (Mandarin),
Japanese, Italian, Korean, Portugese (BR),
Hebrew (IL), Thai, Malay, Danish
Version 2.7
Campus Manager
3.0 (EOS)
3.1 (EOS)
3.2 (EOS)
3.3
ASR:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Japanese, Italian
CiscoWorks Resource Manager
Essentials
3.0 (EOS)
3.1 (EOS)
3.2 (EOS)
3.3 (EOS)
3.4 (EOS)
3.5
TTS:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Italian
VXML Grammar:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Japanese, Italian
CiscoWorks Voice Health Manager
1.2
CAD/CSD Supported Languages:
English, French, German, Spanish, Italian,
Japanese & Simplified Chinese
Historical Reporting Client:
English, French, German, Spanish, Italian,
Japanese, & Simplified Chinese
AppAdmin Client
IP Queue
Manager
Internet Explorer
5.x , 6.x , and 7.x12
ICM 6.0
ICM 7.0
Notes
5-free-seat license only works with Groton HW for CRS 3.5(2)
1. Only for MCS-7825 (3.4 GHZ)
2. EOS (End of Sales) items are supported only for upgrade purposes.
3. CCX at the end of a Hardware name means “Contact Center Express.” This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified
Contact Center Express or Unified CCX.
4. Before updating your CRS product software on an MCS-7825H-3400, (HP Groton Phase 3) computer, you need to download from CCO an important patch to the
operating system for the HP MCS-7825H-3400. You can download it from http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 78
5.
6.
7.
8.
9.
The OS version for MCS-7825-H2-CCX1 must be 2000.4.4a minimum.
DL380-G5 requires OS 2000.4.5 or OS 2003.1.2a.
The supported processor speed for HPDL380-G5 is 2.33 GHz.
Only Standard Protection mode is supported.
It is recommended that you always use the latest compatible version of Backup and Restore. See http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des for the most
currently available software.
10. CAD/CSD/CDA is not supported in 64-bit versions of the client operating system.
11. The computer on which you install the Cisco CRS Historical Reports client must be running the following software: Microsoft Internet Explorer version 5.5 or higher,
Microsoft Data Access Component (MDAC) version 2.7 or higher and Microsoft Windows 2000 Service Pack 2 or higher (if the computer is running Microsoft Windows
2000).
12. You should disable the Internet Explorer pop-up blocker when using Internet Explorer, Version 7.0, with the CRS Application Administration web application. This is
not necessary when using it with CAD or CSD.
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 79
Cisco CRS and Cisco IP IVR, Release 3.5(4) Solution Set (Sheet 1 of 2)
CallManager
OS Release
4.0(1)
SR1
SR2a - JTAPI 2.0(1.2)
4.0(2a) - JTAPI 2.0(2.2)
SR1a - JTAPI 2.0(2.4)
SR2a - JTAPI 2.0(2.13)
SR2b - JTAPI 2.0(2.1.3)
SR2c - JTAPI 2.0(2.13)
4.1(2) - JTAPI 2.1(2.3)
SR1 - JTAPI 2.1(2.5)
4.1(3) - JTAPI 2.1(3.3)
SR1 - JTAPI 2.1(3.9)
SR2 - JTAPI 2.1(3.11)
SR3c - JTAPI 2.1(3.14)
SR4b - JTAPI 2.1(3.22)
SR4d - JTAPI 2.1(3.22)
SR5 - JTAPI 2.1(3.22)
SR5b - JTAPI 2.1(3.22)
SR5d - JTAPI 2.1(3.23)
SR6 - JTAPI 2.1(3.27)
SR7 - JTAPI 2.1(3.28)
SR8a - JTAPI 2.1(3.30)
4.2(1) - JTAPI 2.2(1.5)
SR1 - JTAPI 2.2(1.5)
SR1b - JTAPI 2.2(1.15)
4.2(3) - JTAPI 2.2(3.1)
SR1 - JTAPI 2.2(3.1)
SR2 - JTAPI 2.2(3.1)
SR2b - JTAPI 2.2(3.4)
SR3 - JTAPI 2.2(3.4)
SR3a - JTAPI 2.2(3.6)
SR4 - JTAPI 2.2(3.8)
SR4b - JTAPI 2.2(3.8)
OS 2000.2.5
SR6
SR7
SR8
OS 2000.2.6
SR1
SR2
SR3
SR4
SR5
SR6
SR7
OS 2000.2.7
SR1
SR2
SR3
SR4
SR5
SR6
SR7
SR8
OS 2000.4.11
SR11
SR21
SR31
SR41
SR51
OS 2000.4.1 a1
OS 2000.4.2
SR1
SR2
SR3
SR4
SR5a
SR6
SR7a
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
OS 2000.4.3a
SR1
SR3
SR4
SR5
SR6
SR7
SR8
SR9
OS 2000.4.4a
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
OS 2000.4.5a
SR1
SR2
OS 2000.4.5b
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
SR17
SR18
SR19
SR20
SR21
OS 2000.4.6
SR2
SR3
SR4
SR5
SR6
SR7
SR8
Hardware
MCS-7815I-2.0-CC1 (EOS)2
MCS-7815I-3.0-CC1 (EOS)2
MCS-7815-I1-CC1
MCS-7815-I2-CCX13
MCS-7825-800 (EOS)2
MCS-7825-1133 (EOS)2
MCS-7825H-2.2-CC1 (EOS)2
MCS-7825I-3.0-CC1 (EOS)2
MCS-7825H-3.0-CC1 (EOS)2
MCS-7825-I1-CC1
MCS-7825-H1-CC14
MCS-7825-H2-CCX13,5
MCS-7825-I2-CCX13
MCS-7825-H3-CCX1
MCS-7825-I3-CCX1
MCS-7835-1000 (EOS)2
MCS-7835-1266 (EOS)2
MCS-7835I-2.4-CC1 (EOS)2
MCS-7835H-2.4-CC1 (EOS)2
MCS-7835H-3.0-CC1 (EOS)2
MCS-7835I-3.0-CC1 (EOS)2
MCS-7835-H1-CC1
MCS-7835-I1-CC1
MCS 7835-I1 - x346r single-cpu retrofit
MCS-7835-H1-DL380-G4 single CPU retrofit
MCS-7835-H2-CCX1
MCS-7835-I2-CCX1
MCS-7845-2.4-CC1 (EOS)2
MCS-7845I-3.0-CC1 (EOS)2
MCS-7845H-3.0-CC1 (EOS)2
MCS-7845-I1-CC1
MCS-7845-H1-CC1
MCS-7845-I1-x346r double-cpu retrofit
MCS-7845-H1-DL380-G4 double-cpu retrofit
MCS-7845-H2-CCX1
MCS-7845-I2-CCX1
IP Phones for Cisco
Agent Desktop
IP Phones for
Cisco IP Phone
Agent
Cisco IP Phone
7902
7905G
7910
7912
7940
7960
Cisco IP Phone
7940
7960
Softphone 1.3(3) with all
CM (TSP upgrade required)
IBM-330-1266 (EOS)2
IBM-342-1266 (EOS)2
IBM-345-2400 (EOS)2
IBM xSeries 200
IBM xSeries 205
IBM xSeries 206m 2.8 GHz
IBM xSeries 306 3.0 GHz
IBM xSeries 306 3.4 GHz
IBM xSeries 306m 2.8 GHz
IBM xSeries 306m 3.4 GHz
IBM xSeries 3250 Dual-core Xeon 2.13 GHz
IBM xSeries 345 Single 3.06 GHz Xeon
IBM xSeries 345 3.06 GHz Dual Xeon
IBM xSeries 346 3.4 GHz Single Xeon
IBM xSeries 346 3.4 GHz Dual Xeon
IBM xSeries 3650 Single Xeon 2.33 GHz
IBM xSeries 3650 Dual Xeon 2.33 GHz
Compaq DL 320
Compaq DL 380
Compaq DL 380 G2
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
DL 320 G2
DL 320-3.0GHz G2
DL 320 3.4 GHz G3
DL 320-G4 2.8 GHz
DL 320-G4 3.4 GHz
DL 320 G5 Dual-core 2.13GHz
DL380-G3 Single 2.4G Xeon
DL380-G3 Dual 2.4G Xeon
DL 380-3.0GHz G3 Single Xeon
DL 380-3.0GHz G3 Dual Xeon
DL 380-3.4GHz G4 Single Xeon
DL 380-3.4 GHz G4 Dual Xeon
DL 380-G56 7Single Dual-core Xeon
DL 380-G56 7Dual Dual-core Xeon
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 80
Cisco CRS and Cisco IP IVR, Release 3.5(4) Solution Set (Sheet 2 of 2)
Security/AntiVirus
Software
Cisco Security Agent
(CSA)
4.0.2.629-1.1(6)
4.0.2.629-1.1(7)
4.0.2.629-1.1(8)
4.0.2.629-1.1(9)
4.0.2.629-1.1(10)
4.5.0.573-2.0(1)
4.5.1.639-2.0(3)
4.5.1.645-2.0(4)
4.5.1.655-2.0(5)
5.0.0.187-3.0(1)
5.0.0.205-3.0(3)
5.0.0.210-3.0(3)
5.0.0.216-3.0(4)
5.0.0.217-3.0(5)
5.0.0.217-3.0(6)
5.0.0.225-3.0(7)
5.0.0.232-3.0(9)
5.0.0.235-3.0(10)
McAfee Virus Scan
Enterprise
8.0
8.0i
8.5i8
CRS Java
Compatibility
for Custom
Classes/SDK
Directory
Historical/Config
Database
Enterprise Database
(Dev Test)
Sun JDK 1.1.8
DC Version 2.5
MSDE 1.0
Oracle 9i
Active Directory
2000
2003
MS SQL Server 2000
(only remote DB)
Sybase Adaptive
Server 12
IBM DB2 7.2
IBM DB2 8.1
Netscape (iPlanet) 4.1
MS SQL Server 7
MS SQL Server 2000
Norton Antivirus
Enterprise
9.0
Symantec Antivirus
Corporate Edition
10.1
10.2
Trend Micro OfficeScan
Antivirus
7.3
Backup and
Restore9
Editor Client OS
4.0.6 SR1
4.0.7
4.0.8
4.0.9
4.0.10
4.0.11
4.0.12
4.0.13
4.0.14
Win98d 2nd Edition
Win NT Professional
Win 2000 Professional
Win XP Professional
Win XP Professional SP2 (Please
check Tech Tips & Release Notes)
Win XP Professional SP3 (Please
check Tech Tips & Release Notes)
CAD/CSD Client Version
Media Term Client Version
Cisco IP ICD
Agent Desktop Client OS
CAD/CSD/CDA Client
OS10
Not applicable
Win98 2nd Edition
Win NT Professional
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips &
Release Notes)
Win98 2nd Edition
Win 2000 Professional
Win XP Professional
Win XP Professional
SP2 (Please check Tech
Tips & Release Notes)
Win XP Professional
SP3 (Please check Tech
Tips & Release Notes)
Cisco Works
Wallboard
Crystal Reports
Spectrum UltraLink-II
Developer Edition 8.5
INOVA DirectControl
Professional Edition 8.5
HR Client11 OS
4.5.7.4
Supported Languages
HR Client MDAC
IVR Prompts:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Chinese (Mandarin),
Japanese, Italian, Korean, Portugese (BR),
Hebrew (IL), Thai, Malay, Danish
Version 2.7
Campus Manager
3.0 (EOS)
3.1 (EOS)
3.2 (EOS)
3.3
ASR:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Japanese, Italian
CiscoWorks Resource Manager
Essentials
3.0 (EOS)
3.1 (EOS)
3.2 (EOS)
3.3 (EOS)
3.4 (EOS)
3.5
TTS:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Italian
VXML Grammar:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Japanese, Italian
CiscoWorks Voice Health Manager
1.2
CAD/CSD Supported Languages:
English, French, German, Spanish, Italian,
Japanese & Simplified Chinese
Historical Reporting Client:
English, French, German, Spanish, Italian,
Japanese, & Simplified Chinese
AppAdmin Client
IP Queue
Manager
Internet Explorer
5.x, 6.x, and 7.x12
ICM 6.0
ICM 7.0
Notes
5-free-seat license only works with Groton HW for CRS 3.5(2)
1. Only for MCS-7825 (3.4 GHZ)
2. EOS (End of Sales) items are supported only for upgrade purposes.
3. CCX at the end of a Hardware name means “Contact Center Express.” This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified
Contact Center Express or Unified CCX.
4. Before updating your CRS product software on an MCS-7825H-3400, (HP Groton Phase 3) computer, you need to download from CCO an important patch to the
operating system for the HP MCS-7825H-3400. You can download it from http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des
5. The OS version for MCS-7825-H2-CCX1 must be 2000.4.4a minimum.
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 81
6.
7.
8.
9.
DL380-G5 requires OS 2000.4.5 or OS 2003.1.2a.
The supported processor speed for HPDL380-G5 is 2.33 GHz.
Only Standard Protection mode is supported.
It is recommended that you always use the latest compatible version of Backup and Restore. See http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des for the most
currently available software.
10. CAD/CSD/CDA is not supported in 64-bit versions of the client operating system.
11. The computer on which you install the Cisco CRS Historical Reports client must be running the following software: Microsoft Internet Explorer version 5.5 or higher,
Microsoft Data Access Component (MDAC) version 2.7 or higher and Microsoft Windows 2000 Service Pack 2 or higher (if the computer is running Microsoft Windows
2000).
12. You should disable the Internet Explorer pop-up blocker when using Internet Explorer, Version 7.0, with the CRS Application Administration web application. This is
not necessary when using it with CAD or CSD.
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 82
Cisco CRS and Cisco IP IVR, Release 3.5(4) SR1 Solution Set (Sheet 1 of 2)
CallManager
OS Release
4.0(1)
SR1
SR2a - JTAPI 2.0(1.2)
4.0(2a) - JTAPI 2.0(2.2)
SR1a - JTAPI 2.0(2.4)
SR2a - JTAPI 2.0(2.13)
SR2b - JTAPI 2.0(2.1.3)
SR2c - JTAPI 2.0(2.13)
4.1(2) - JTAPI 2.1(2.3)
SR1 - JTAPI 2.1(2.5)
4.1(3) - JTAPI 2.1(3.3)
SR1 - JTAPI 2.1(3.9)
SR2 - JTAPI 2.1(3.11)
SR3c - JTAPI 2.1(3.14)
SR4b - JTAPI 2.1(3.22)
SR4d - JTAPI 2.1(3.22)
SR5 - JTAPI 2.1(3.22)
SR5b - JTAPI 2.1(3.22)
SR5d - JTAPI 2.1(3.23)
SR6 - JTAPI 2.1(3.27)
SR7 - JTAPI 2.1(3.28)
SR8a - JTAPI 2.1(3.30)
4.2(1) - JTAPI 2.2(1.5)
SR1 - JTAPI 2.2(1.5)
SR1b - JTAPI 2.2(1.15)
4.2(3) - JTAPI 2.2(3.1)
SR1 - JTAPI 2.2(3.1)
SR2 - JTAPI 2.2(3.1)
SR2b - JTAPI 2.2(3.4)
SR3 - JTAPI 2.2(3.4)
SR3a - JTAPI 2.2(3.6)
SR4 - JTAPI 2.2(3.8)
SR4b - JTAPI 2.2(3.8)
OS 2000.2.5
SR6
SR7
SR8
OS 2000.2.6
SR1
SR2
SR3
SR4
SR5
SR6
SR7
OS 2000.2.7
SR1
SR2
SR3
SR4
SR5
SR6
SR7
SR8
OS 2000.4.11
SR11
SR21
SR31
SR41
SR51
OS 2000.4.1 a1
OS 2000.4.2
SR1
SR2
SR3
SR4
SR5a
SR6
SR7a
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
OS 2000.4.3a
SR1
SR3
SR4
SR5
SR6
SR7
SR8
SR9
OS 2000.4.4a
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
OS 2000.4.5a
SR1
SR2
OS 2000.4.5b
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
SR17
SR18
SR19
SR20
SR21
OS 2000.4.6
SR2
SR3
SR4
SR5
SR6
SR7
SR8
Hardware
MCS-7815I-2.0-CC1 (EOS)2
MCS-7815I-3.0-CC1 (EOS)2
MCS-7815-I1-CC1
MCS-7815-I2-CCX13
MCS-7825-800 (EOS)2
MCS-7825-1133 (EOS)2
MCS-7825H-2.2-CC1 (EOS)2
MCS-7825I-3.0-CC1 (EOS)2
MCS-7825H-3.0-CC1 (EOS)2
MCS-7825-I1-CC1
MCS-7825-H1-CC14
MCS-7825-H2-CCX13,5
MCS-7825-I2-CCX13
MCS-7825-H3-CCX1
MCS-7825-I3-CCX1
MCS-7835-1000 (EOS)2
MCS-7835-1266 (EOS)2
MCS-7835I-2.4-CC1 (EOS)2
MCS-7835H-2.4-CC1 (EOS)2
MCS-7835H-3.0-CC1 (EOS)2
MCS-7835I-3.0-CC1 (EOS)2
MCS-7835-H1-CC1
MCS-7835-I1-CC1
MCS 7835-I1 - x346r single-cpu retrofit
MCS-7835-H1-DL380-G4 single CPU retrofit
MCS-7835-H2-CCX1
MCS-7835-I2-CCX1
MCS-7845-2.4-CC1 (EOS)2
MCS-7845I-3.0-CC1 (EOS)2
MCS-7845H-3.0-CC1 (EOS)2
MCS-7845-I1-CC1
MCS-7845-H1-CC1
MCS-7845-I1-x346r double-cpu retrofit
MCS-7845-H1-DL380-G4 double-cpu retrofit
MCS-7845-H2-CCX1
MCS-7845-I2-CCX1
IP Phones for Cisco
Agent Desktop
IP Phones for
Cisco IP Phone
Agent
Cisco IP Phone
7902
7905G
7910
7911
7912
7940
7941
7941G
7960
7961
7970
7971
7985
Cisco IP Phone
7911
7921G
7940
7941
7960
7961
7970
7971
Softphone 1.3(3) with all CM
(TSP upgrade required)
IBM-330-1266 (EOS)2
IBM-342-1266 (EOS)2
IBM-345-2400 (EOS)2
IBM xSeries 200
IBM xSeries 205
IBM xSeries 206m 2.8 GHz
IBM xSeries 306 3.0 GHz
IBM xSeries 306 3.4 GHz
IBM xSeries 306m 2.8 GHz
IBM xSeries 306m 3.4 GHz
IBM xSeries 3250 Dual-core Xeon 2.13 GHz
IBM xSeries 345 Single 3.06 GHz Xeon
IBM xSeries 345 3.06 GHz Dual Xeon
IBM xSeries 346 3.4 GHz Single Xeon
IBM xSeries 346 3.4 GHz Dual Xeon
IBM xSeries 3650 Single Xeon 2.33 GHz
IBM xSeries 3650 Dual Xeon 2.33 GHz
Compaq DL 320
Compaq DL 380
Compaq DL 380 G2
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
DL 320 G2
DL 320-3.0GHz G2
DL 320 3.4 GHz G3
DL 320-G4 2.8 GHz
DL 320-G4 3.4 GHz
DL 320 G5 Dual-core 2.13GHz
DL380-G3 Single 2.4G Xeon
DL380-G3 Dual 2.4G Xeon
DL 380-3.0GHz G3 Single Xeon
DL 380-3.0GHz G3 Dual Xeon
DL 380-3.4GHz G4 Single Xeon
DL 380-3.4 GHz G4 Dual Xeon
DL 380-G56 7Single Dual-core Xeon
DL 380-G5 6 7Dual Dual-core Xeon
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 83
Cisco CRS and Cisco IP IVR, Release 3.5(4) SR1 Solution Set (Sheet 2 of 2)
Security/AntiVirus
Software
Cisco Security Agent
(CSA)
4.0.2.629-1.1(6)
4.0.2.629-1.1(7)
4.0.2.629-1.1(8)
4.0.2.629-1.1(9)
4.0.2.629-1.1(10)
4.5.0.573-2.0(1)
4.5.1.639-2.0(3)
4.5.1.645-2.0(4)
4.5.1.655-2.0(5)
5.0.0.187-3.0(1)
5.0.0.205-3.0(3)
5.0.0.210-3.0(3)
5.0.0.216-3.0(4)
5.0.0.217-3.0(5)
5.0.0.217-3.0(6)
5.0.0.225-3.0(7)
5.0.0.232-3.0(9)
5.0.0.235-3.0(10)
McAfee Virus Scan
Enterprise
8.0
8.0i
8.5i8
CRS Java
Compatibility
for Custom
Classes/SDK
Directory
Historical/Config
Database
Enterprise Database
(Dev Test)
Sun JDK 1.1.8
DC Version 2.5
MSDE 1.0
Oracle 9i
Active Directory
2000
2003
MS SQL Server 2000
(only remote DB)
Sybase Adaptive
Server 12
IBM DB2 7.2
IBM DB2 8.1
Netscape (iPlanet) 4.1
MS SQL Server 7
MS SQL Server 2000
Norton Antivirus
Enterprise
9.0
Symantec Antivirus
Corporate Edition
10.1
10.2
Trend Micro OfficeScan
Antivirus
7.3
Backup and
Restore9
Editor
Client OS
Cisco IP ICD
Agent Desktop Client OS
CAD/CSD/CDA Client OS10
HR Client11OS
4.0.6 SR1
4.0.7
4.0.8
4.0.9
4.0.10
4.0.11
4.0.12
4.0.13
4.0.14
Win98d 2nd Edition
Win NT Professional
Win 2000 Professional
Win XP Professional
Win XP Professional SP2 (Please
check Tech Tips & Release Notes)
Win XP Professional SP3 (Please
check Tech Tips & Release Notes)
Not applicable
Win98 2nd Edition
Win NT Professional
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips &
Release Notes)
Win98 2nd Edition
Win 2000 Professional
Win XP Professional
Win XP Professional
SP2 (Please check Tech
Tips & Release Notes)
Win XP Professional
SP3 (Please check Tech
Tips & Release Notes)
CAD/CSD Client Version
Media Term Client Version
Cisco Works
Wallboard
Crystal Reports
Spectrum UltraLink-II
Developer Edition 8.5
INOVA DirectControl
Professional Edition
8.5
4.5.7.4
HR Client
MDAC
Supported Languages
IVR Prompts:
English (US, CA, GB), Spanish(US, MX, CO,
ES), French (CA, FR), German, Chinese
(Mandarin), Japanese, Italian, Korean,
Portugese (BR), Hebrew (IL), Thai, Malay,
Danish
Version 2.7
Campus Manager
3.0 (EOS)
3.1 (EOS)
3.2 (EOS)
3.3
CiscoWorks Resource Manager
Essentials
3.0 (EOS)
3.1 (EOS)
3.2 (EOS)
3.3 (EOS)
3.4 (EOS)
3.5
ASR:
English (US, CA, GB), Spanish(US, MX, CO,
ES), French (CA, FR), German, Japanese,
Italian
TTS:
English (US, CA, GB), Spanish(US, MX, CO,
ES), French (CA, FR), German, Italian
CiscoWorks Voice Health Manager
1.2
VXML Grammar:
English (US, CA, GB), Spanish(US, MX, CO,
ES), French (CA, FR), German, Japanese,
Italian
CAD/CSD Supported Languages:
English, French, German, Spanish, Italian,
Japanese & Simplified Chinese
Historical Reporting Client:
English, French, German, Spanish, Italian,
Japanese, & Simplified Chinese
AppAdmin Client
IP Queue
Manager
Internet Explorer
5.x, 6.x, and 7.x12
ICM 6.0
ICM 7.0
Notes
5-free-seat license only works with Groton HW for CRS 3.5(2)
1. Only for MCS-7825 (3.4 GHZ)
2. EOS (End of Sales) items are supported only for upgrade purposes.
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 84
3. CCX at the end of a Hardware name means “Contact Center Express.” This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified
Contact Center Express or Unified CCX.
4. Before updating your CRS product software on an MCS-7825H-3400, (HP Groton Phase 3) computer, you need to download from CCO an important patch to the
operating system for the HP MCS-7825H-3400. You can download it from http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des
5. The OS version for MCS-7825-H2-CCX1 must be 2000.4.4a minimum.
6. DL380-G5 requires OS 2000.4.5 or OS 2003.1.2a.
7. The supported processor speed for HPDL380-G5 is 2.33 GHz.
8. Only Standard Protection mode is supported.
9. It is recommended that you always use the latest compatible version of Backup and Restore. See http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des for the most
currently available software.
10. CAD/CSD/CDA is not supported in 64-bit versions of the client operating system.
11. The computer on which you install the Cisco CRS Historical Reports client must be running the following software: Microsoft Internet Explorer version 5.5 or higher,
Microsoft Data Access Component (MDAC) version 2.7 or higher and Microsoft Windows 2000 Service Pack 2 or higher (if the computer is running Microsoft Windows
2000).
12. You should disable the Internet Explorer pop-up blocker when using Internet Explorer, Version 7.0, with the CRS Application Administration web application. This is
not necessary when using it with CAD or CSD.
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 85
Cisco CRS and Cisco IP IVR, Release 3.5(4) SR2 Solution Set (Sheet 1 of 2)
CallManager
OS Release
4.0(1)
SR1
SR2a - JTAPI 2.0(1.2)
4.0(2a) - JTAPI 2.0(2.2)
SR1a - JTAPI 2.0(2.4)
SR2a - JTAPI 2.0(2.13)
SR2b - JTAPI 2.0(2.1.3)
SR2c - JTAPI 2.0(2.13)
4.1(2) - JTAPI 2.1(2.3)
SR1 - JTAPI 2.1(2.5)
4.1(3) - JTAPI 2.1(3.3)
SR1 - JTAPI 2.1(3.9)
SR2 - JTAPI 2.1(3.11)
SR3c - JTAPI 2.1(3.14)
SR4b - JTAPI 2.1(3.22)
SR4d - JTAPI 2.1(3.22)
SR5 - JTAPI 2.1(3.22)
SR5b - JTAPI 2.1(3.22)
SR5d - JTAPI 2.1(3.23)
SR6 - JTAPI 2.1(3.27)
SR7 - JTAPI 2.1(3.28)
SR8a - JTAPI 2.1(3.30)
4.2(1) - JTAPI 2.2(1.5)
SR1 - JTAPI 2.2(1.5)
SR1b - JTAPI 2.2(1.15)
4.2(3) - JTAPI 2.2(3.1)
SR1 - JTAPI 2.2(3.1)
SR2 - JTAPI 2.2(3.1)
SR2b - JTAPI 2.2(3.4)
SR3 - JTAPI 2.2(3.4)
SR3a - JTAPI 2.2(3.6)
SR4 - JTAPI 2.2(3.8)
SR4b - JTAPI 2.2(3.8)
OS 2000.2.5
SR6
SR7
SR8
OS 2000.2.6
SR1
SR2
SR3
SR4
SR5
SR6
SR7
OS 2000.2.7
SR1
SR2
SR3
SR4
SR5
SR6
SR7
SR8
OS 2000.4.11
SR11
SR21
SR31
SR41
SR51
OS 2000.4.1 a1
OS 2000.4.2
SR1
SR2
SR3
SR4
SR5a
SR6
SR7a
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
OS 2000.4.3a
SR1
SR3
SR4
SR5
SR6
SR7
SR8
SR9
OS 2000.4.4a
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
OS 2000.4.5a
SR1
SR2
OS 2000.4.5b
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
SR17
SR18
SR19
SR20
SR21
OS 2000.4.6
SR2
SR3
SR4
SR5
SR6
SR7
SR8
Hardware
MCS-7815I-2.0-CC1 (EOS)2
MCS-7815I-3.0-CC1 (EOS)2
MCS-7815-I1-CC1
MCS-7815-I2-CCX13
MCS-7825-800 (EOS)2
MCS-7825-1133 (EOS)2
MCS-7825H-2.2-CC1 (EOS)2
MCS-7825I-3.0-CC1 (EOS)2
MCS-7825H-3.0-CC1 (EOS)2
MCS-7825-I1-CC1
MCS-7825-H1-CC14
MCS-7825-H2-CCX13,5
MCS-7825-I2-CCX13
MCS-7825-H3-CCX1
MCS-7825-I3-CCX1
MCS-7835-1000 (EOS)2
MCS-7835-1266 (EOS)2
MCS-7835I-2.4-CC1 (EOS)2
MCS-7835H-2.4-CC1 (EOS)2
MCS-7835H-3.0-CC1 (EOS)2
MCS-7835I-3.0-CC1 (EOS)2
MCS-7835-H1-CC1
MCS-7835-I1-CC1
MCS 7835-I1 - x346r single-cpu retrofit
MCS-7835-H1-DL380-G4 single CPU retrofit
MCS-7835-H2-CCX1
MCS-7835-I2-CCX1
MCS-7845-2.4-CC1 (EOS)2
MCS-7845I-3.0-CC1 (EOS)2
MCS-7845H-3.0-CC1 (EOS)2
MCS-7845-I1-CC1
MCS-7845-H1-CC1
MCS-7845-I1-x346r double-cpu retrofit
MCS-7845-H1-DL380-G4 double-cpu retrofit
MCS-7845-H2-CCX1
MCS-7845-I2-CCX1
IP Phones for Cisco
Agent Desktop
IP Phones for
Cisco IP Phone
Agent
Cisco IP Phone
7902
7905G
7910
7911
7912
7940
7941
7941G
7960
7961
7970
7971
7985
Cisco IP Phone
7911
7921G
7940
7941
7960
7961
7970
7971
Softphone 1.3(3) with all
CM (TSP upgrade required)
IBM-330-1266 (EOS)2
IBM-342-1266 (EOS)2
IBM-345-2400 (EOS)2
IBM xSeries 200
IBM xSeries 205
IBM xSeries 206m 2.8 GHz
IBM xSeries 306 3.0 GHz
IBM xSeries 306 3.4 GHz
IBM xSeries 306m 2.8 GHz
IBM xSeries 306m 3.4 GHz
IBM xSeries 3250 Dual-core Xeon 2.13 GHz
IBM xSeries 345 Single 3.06 GHz Xeon
IBM xSeries 345 3.06 GHz Dual Xeon
IBM xSeries 346 3.4 GHz Single Xeon
IBM xSeries 346 3.4 GHz Dual Xeon
IBM xSeries 3650 Single Xeon 2.33 GHz
IBM xSeries 3650 Dual Xeon 2.33 GHz
Compaq DL 320
Compaq DL 380
Compaq DL 380 G2
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
DL 320 G2
DL 320-3.0GHz G2
DL 320 3.4 GHz G3
DL 320-G4 2.8 GHz
DL 320-G4 3.4 GHz
DL 320 G5 Dual-core 2.13GHz
DL380-G3 Single 2.4G Xeon
DL380-G3 Dual 2.4G Xeon
DL 380-3.0GHz G3 Single Xeon
DL 380-3.0GHz G3 Dual Xeon
DL 380-3.4GHz G4 Single Xeon
DL 380-3.4 GHz G4 Dual Xeon
DL 380-G56 7Single Dual-core Xeon
DL 380-G5 6 7Dual Dual-core Xeon
Cisco Systems, Inc.
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Page 86
Cisco CRS and Cisco IP IVR, Release 3.5(4) SR2 Solution Set (Sheet 2 of 2)
Security/AntiVirus
Software
Cisco Security Agent
(CSA)
4.0.2.629-1.1(6)
4.0.2.629-1.1(7)
4.0.2.629-1.1(8)
4.0.2.629-1.1(9)
4.0.2.629-1.1(10)
4.5.0.573-2.0(1)
4.5.1.639-2.0(3)
4.5.1.645-2.0(4)
4.5.1.655-2.0(5)
5.0.0.187-3.0(1)
5.0.0.205-3.0(3)
5.0.0.210-3.0(3)
5.0.0.216-3.0(4)
5.0.0.217-3.0(5)
5.0.0.217-3.0(6)
5.0.0.225-3.0(7)
5.0.0.232-3.0(9)
5.0.0.235-3.0(10)
McAfee Virus Scan
Enterprise
8.0
8.0i
8.5i8
CRS Java
Compatibility for
Custom Classes/
SDK
Directory
Historical/Config
Database
Enterprise Database
(Dev Test)
Sun JDK 1.1.8
DC Version 2.5
MSDE 1.0
Oracle 9i
Active Directory
2000
2003
MS SQL Server 2000
(only remote DB)
Sybase Adaptive
Server 12
IBM DB2 7.2
IBM DB2 8.1
Netscape (iPlanet) 4.1
MS SQL Server 7
MS SQL Server 2000
Norton Antivirus
Enterprise
9.0
Symantec Antivirus
Corporate Edition
10.1
10.2
Trend Micro OfficeScan
Antivirus
7.3
Backup and
Restore9
Editor Client OS
4.0.6 SR1
4.0.7
4.0.8
4.0.9
4.0.10
4.0.11
4.0.12
4.0.13
4.0.14
Win98d 2nd Edition
Win NT Professional
Win 2000 Professional
Win XP Professional
Win XP Professional SP2 (Please check
Tech Tips & Release Notes)
Win XP Professional SP3 (Please check
Tech Tips & Release Notes)
CAD/CSD Client Version
Media Term Client Version
Cisco IP ICD
Agent Desktop Client OS
CAD/CSD/CDA Client
OS10
Not applicable
Win98 2nd Edition
Win NT Professional
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips &
Release Notes)
Win98 2nd Edition
Win 2000 Professional
Win XP Professional
Win XP Professional
SP2 (Please check Tech
Tips & Release Notes)
Win XP Professional
SP3 (Please check Tech
Tips & Release Notes)
Cisco Works
Wallboard
Crystal Reports
Spectrum UltraLink-II
Developer Edition 8.5
INOVA DirectControl
Professional Edition
8.5
HR Client11OS
4.5.7.4
Supported Languages
HR Client MDAC
IVR Prompts:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Chinese (Mandarin),
Japanese, Italian, Korean, Portugese (BR),
Hebrew (IL), Thai, Malay, Danish
Version 2.7
Campus Manager
3.0 (EOS)
3.1 (EOS)
3.2 (EOS)
3.3
ASR:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Japanese, Italian
CiscoWorks Resource Manager
Essentials
3.0 (EOS)
3.1 (EOS)
3.2 (EOS)
3.3 (EOS)
3.4 (EOS)
3.5
TTS:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Italian
VXML Grammar:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Japanese, Italian
CiscoWorks Voice Health Manager
1.2
CAD/CSD Supported Languages:
English, French, German, Spanish, Italian,
Japanese & Simplified Chinese
Historical Reporting Client:
English, French, German, Spanish, Italian,
Japanese, & Simplified Chinese
AppAdmin Client
IP Queue
Manager
Internet Explorer
5.x, 6.x, and 7.x12
ICM 6.0
ICM 7.0
Notes
5-free-seat license only works with Groton HW for CRS 3.5(2)
1. Only for MCS-7825 (3.4 GHZ)
2. EOS (End of Sales) items are supported only for upgrade purposes.
3. CCX at the end of a Hardware name means “Contact Center Express.” This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified
Contact Center Express or Unified CCX.
4. Before updating your CRS product software on an MCS-7825H-3400, (HP Groton Phase 3) computer, you need to download from CCO an important patch to the
operating system for the HP MCS-7825H-3400. You can download it from http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des
5. The OS version for MCS-7825-H2-CCX1 must be 2000.4.4a minimum.
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 87
6.
7.
8.
9.
DL380-G5 requires OS 2000.4.5 or OS 2003.1.2a.
The supported processor speed for HPDL380-G5 is 2.33 GHz.
Only Standard Protection mode is supported.
It is recommended that you always use the latest compatible version of Backup and Restore. See http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des for the most
currently available software.
10. CAD/CSD/CDA is not supported in 64-bit versions of the client operating system.
11. The computer on which you install the Cisco CRS Historical Reports client must be running the following software: Microsoft Internet Explorer version 5.5 or higher,
Microsoft Data Access Component (MDAC) version 2.7 or higher and Microsoft Windows 2000 Service Pack 2 or higher (if the computer is running Microsoft Windows
2000).
12. You should disable the Internet Explorer pop-up blocker when using Internet Explorer, Version 7.0, with the CRS Application Administration web application. This is
not necessary when using it with CAD or CSD.
Cisco Systems, Inc.
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Page 88
Cisco CRS and Cisco IP IVR, Release 4.0(1) Solution Set (Sheet 1 of 3)
Supported
Unified CCX/
IP IVR
Upgrade
Paths1
3.x
CallManager
4.1(2) - JTAPI 2.1(2.3)
SR1 - JTAPI 2.1(2.5)
4.1(3) - JTAPI 2.1(3.3)
SR1 - JTAPI 2.1(3.9)
SR2 - JTAPI 2.1(3.11)
SR3c - JTAPI 2.1(3.14)
SR4b - JTAPI 2.1(3.22)
SR4d - JTAPI 2.1(3.22)
SR5 - JTAPI 2.1(3.22)
SR5b - JTAPI 2.1(3.22)
SR5d - JTAPI 2.1(3.23)
SR6 - JTAPI 2.1(3.27)
SR7 - JTAPI 2.1(3.28)
SR8a - JTAPI 2.1(3.30)
4.2(1) - JTAPI 2.2(1.5)
SR1 - JTAPI 2.2(1.5)
SR1b - JTAPI 2.2(1.15)
4.2(3) - JTAPI 2.2(3.1)
SR1 - JTAPI 2.2(3.1)
SR2 - JTAPI 2.2(3.1)
SR2b - JTAPI 2.2(3.4)
SR3 - JTAPI 2.2(3.4)
SR3a - JTAPI 2.2(3.6)
SR4 - JTAPI 2.2(3.8)
SR4b - JTAPI 2.2(3.8)
OS Release
OS 2000.2.5
SR6
SR7
SR8
OS 2000.2.6
SR1
SR2
SR3
SR4
SR5
SR6
SR7
OS 2000.2.7
SR1
SR2
SR3
SR4
SR5
SR6
SR7
SR8
OS 2000.4.13
SR13
SR23
SR33
SR43
SR53
OS 2000.4.1 a3
OS 2000.4.2
SR1
SR2
SR3
SR4
SR5a
SR6
SR7a
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
OS 2000.4.3a
SR1
SR3
SR4
SR5
SR6
SR7
SR8
SR9
OS 2000.4.4a
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
OS 2000.4.5a
SR1
SR2
OS 2000.4.5b
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
SR17
SR18
SR19
SR20
SR21
OS 2000.4.6
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
Hardware2
MCS-7815I-2.0-CC1 (EOS)4
MCS-7815I-3.0-CC1 (EOS)4
MCS-7815-I1-CC1
MCS-7815-I2-CCX15
MCS-7825-800 (EOS)4
MCS-7825-1133 (EOS)4
MCS-7825H-2.2-CC1 (EOS)4
MCS-7825I-3.0-CC1 (EOS)4
MCS-7825H-3.0-CC1 (EOS)4
MCS-7825-I1-CC1
MCS-7825-H1-CC16
MCS-7825-H2-CCX15,7
MCS-7825-I2-CCX15
MCS-7825-H3-CCX15
MCS-7825-I3-CCX1
MCS-7835-1000 (EOS)4
MCS-7835-1266 (EOS)4
MCS-7835I-2.4-CC1 (EOS)4
MCS-7835H-2.4-CC1 (EOS)4
MCS-7835H-3.0-CC1 (EOS)4
MCS-7835I-3.0-CC1 (EOS)4
MCS-7835-H1-CC1
MCS-7835-I1-CC1
MCS 7835-I1 - x346r single-cpu retrofit
MCS-7835-H1-DL380-G4 single CPU retrofit
MCS-7835-H2-CCX1
MCS-7835-I2-CCX1
MCS-7845-2.4-CC1 (EOS)4
MCS-7845I-3.0-CC1 (EOS)4
MCS-7845H-3.0-CC1 (EOS)4
MCS-7845-I1-CC1
MCS-7845-H1-CC1
MCS-7845-I1-x346r double-cpu retrofit
MCS-7845-H1-DL380-G4 double-cpu retrofit
MCS-7845-H2-CCX1
MCS-7845-I2-CCX1
IP Phones for Cisco
Agent Desktop
IP Phones for
Cisco IP Phone
Agent
Cisco IP Phone
7902
7905G
7910
7912
7940
7960
7970
7971
Cisco IP Phone
7940
7960
7970
7971
Cisco IP
Communicator10
IBM-330-1266 (EOS)4
IBM-342-1266 (EOS)4
IBM-345-2400 (EOS)4
IBM xSeries 200
IBM xSeries 205
IBM xSeries 206m 2.8 GHz
IBM xSeries 306 3.0 GHz
IBM xSeries 306 3.4 GHz
IBM xSeries 306m 2.8 GHz
IBM xSeries 306m 3.4 GHz
IBM xSeries 3250 Dual-core Xeon 2.13 GHz
IBM xSeries 345 Single 3.06 GHz Xeon
IBM xSeries 345 3.06 GHz Dual Xeon
IBM xSeries 346 3.4 GHz Single Xeon
IBM xSeries 346 3.4 GHz Dual Xeon
IBM xSeries 3650 Single Xeon 2.33 GHz
IBM xSeries 3650 Dual Xeon 2.33 GHz
Compaq DL 320
Compaq DL 380
Compaq DL 380 G2
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
DL 320 G2
DL 320-3.0GHz G2
DL 320 3.4 GHz G3
DL 320-G4 2.8 GHz
DL 320-G4 3.4 GHz
DL 320 G5 Dual-core 2.13GHz
DL380-G3 Single 2.4G Xeon
DL380-G3 Dual 2.4G Xeon
DL 380-3.0GHz G3 Single Xeon
DL 380-3.0GHz G3 Dual Xeon
DL 380-3.4GHz G4 Single Xeon
DL 380-3.4 GHz G4 Dual Xeon
DL 380-G58 9Single Dual-core Xeon
DL 380-G58 9Dual Dual-core Xeon
Cisco Systems, Inc.
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Page 89
Cisco CRS and Cisco IP IVR, Release 4.0(1) Solution Set (Sheet 2 of 3)
CRS Java
Compatibility
for Custom
Classes/SDK
Security/AntiVirus
Software
Cisco Security Agent (CSA)
4.0.2.629-1.1(6)
4.0.2.629-1.1(7)
4.0.2.629-1.1(8)
4.0.2.629-1.1(9)
4.0.2.629-1.1(10)
4.5.0.573-2.0(1)
4.5.1.639-2.0(3)
4.5.1.645-2.0(4)
4.5.1.655-2.0(5)
5.0.0.187-3.0(1)
5.0.0.205-3.0(3)
5.0.0.210-3.0(3)
5.0.0.216-3.0(4)
5.0.0.217-3.0(5)
5.0.0.217-3.0(6)
5.0.0.225-3.0(7)
5.0.0.232-3.0(9)
5.0.0.235-3.0(10)
Sun JDK
1.4.2_08
Directory
Historical/Config
Database
Enterprise
Database
DC Version 2.5
MSDE 2000
Active Directory
2000
2003
MS SQL Server 2000
Oracle 10g
Sybase Adaptive
Server 12
IBM DB2 8.2
MS SQL Server
2000
Netscape (iPlanet) 4.6.2
McAfee Virus Scan Enterprise
8.0
8.0i
8.5i11
Norton Antivirus Enterprise
9.0
Symantec Antivirus Corporate Edition
10.1
10.2
Trend Micro OfficeScan Antivirus
7.3
Backup and
Restore12
Editor
Client OS
4.0.10
4.0.11
4.0.12
4.0.13
4.0.14
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips & Release Notes)
Win XP Professional SP3 (Please check Tech
Tips & Release Notes)
CAD/CSD
Client Version
Media Term Client
Version
VPN Client for
CAD/CSD/
Media Term
6.1.0.75
Not applicable
4.6.02.0011
HR Client
MDAC
Version 2.7
Supported Languages
IVR Prompts:
English (US, CA, GB), Spanish(US, MX, CO, ES), French (CA,
FR), German, Chinese (Mandarin), Japanese, Italian, Korean,
Portugese (BR), Hebrew (IL), Thai, Malay, Danish
ASR:
CAD/CSD/CDA Client OS13
HR Client14 OS
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips & Release Notes)
Win 2000 Professional
Win XP Professional
Win XP Professional SP2 (Please check
Tech Tips & Release Notes)
Win XP Professional SP3 (Please check
Tech Tips & Release Notes)
Cisco Works
Wallboard
Crystal Reports
Campus Manager
4.0 (EOS)
Spectrum UltraLink-II
Developer Edition
8.5
Professional
Edition 8.5
CiscoWorks Resource Manager
Essentials 4.0
INOVA DirectControl
Developer Edition
10.0
Professional
Edition 10.0
CiscoWorks IP Telephony Monitor 2.0
English (US, CA, GB), Spanish(US, MX, CO, ES), French (CA,
FR), German, Japanese, Italian
TTS:
English (US, CA, GB), Spanish(US, MX, CO, ES), French (CA,
FR), German, Italian (dependent on what you install from MRCP
vendors)
VXML Grammar:
English (US, CA, GB), Spanish(US, MX, CO, ES), French (CA,
FR), German, Japanese, Italian (dependent on what you install
from MRCP vendors)
CAD/CSD Supported Languages:
English, French, German, Spanish, Italian, Japanese & Simplified
Chinese
Historical Reporting Client:
English, French, German, Spanish, Italian, Japanese, &
Simplified Chinese
AppAdmin
Client
Internet
Explorer
5.x and 6.x ,
and 7.x16
IP Queue Manager
Speech Server15
MRCP
VXML
ICM 7.0
ScanSoft:
SpeechWorks Media Server 3.1.2
Open Speech Recognition Server
3.0.3
RealSpeak 4.0.1
1.0
2.0
Nuance:
MRCP Server 1.0 SP 8
Speech Recognition 8.5
Vocalizer 4.0.2
Cisco Systems, Inc.
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Page 90
Cisco CRS and Cisco IP IVR, Release 4.0(1) Solution Set (Sheet 3 of 3)
IPCC Express
Gateway to
ICM
ICM 7.0(0)
ICM 7.0(0) SR1
1. Upgrades are supported from all corresponding Cisco CRS Service Release (SR) and Engineering Special (ES) releases.
2. CRS 4.0 should have 1GB memory minimum.
3. Only for MCS-7825 (3.4 GHZ)
4. EOS (End of Sales) items are supported only for upgrade purposes.
5. CCX at the end of a Hardware name means “Contact Center Express.” This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified
Contact Center Express or Unified CCX.
6. Before updating your CRS product software on an MCS-7825H-3400, (HP Groton Phase 3) computer, you need to download from CCO an important patch to the
operating system for the HP MCS-7825H-3400. You can download it from http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des
7. The OS version for MCS-7825-H2-CCX1 must be 2000.4.4a minimum.
8. DL380-G5 requires OS 2000.4.5 or OS 2003.1.2a.
9. The supported processor speed for HPDL380-G5 is 2.33 GHz.
10. For supported Cisco IP Communicator (SCCP) versions, refer to the Cisco IP Communicator Compatibility with Cisco Unified CM Release table at
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr.html#wp45351.
11. Only Standard Protection mode is supported.
12. It is recommended that you always use the latest compatible version of Backup and Restore. See http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des for the most
currently available software.
13. CAD/CSD/CDA is not supported in 64-bit versions of the client operating system.
14. The computer on which you install the Cisco CRS Historical Reports client must be running the following software: Microsoft Internet Explorer version 5.5 or higher,
Microsoft Data Access Component (MDAC) version 2.7 or higher and Microsoft Windows 2000 Service Pack 2 or higher (if the computer is running Microsoft Windows
2000).
15. The latest Version of the ASR-TTS packages suggested by Nuance can be used. (http://network.nuance.com/portal/server.pt). Using the Latest Nuance Packages will
not impact the integration functionality between UCCX and Nuance, until there is any major change by Nuance in the underlying design. However, you should maintain
the compatibility among different ASR-TTS packages as suggested by Nuance.
16. You should disable the Internet Explorer pop-up blocker when using Internet Explorer, Version 7.0, with the CRS Application Administration web application. This is not
necessary when using it with CAD or CSD.
Cisco Systems, Inc.
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Page 91
Cisco CRS and Cisco IP IVR, Release 4.0(1) SR1 Solution Set (Sheet 1 of 3)
Supported
Unified CCX/
IP IVR
Upgrade
Paths1
4.0(1)
CallManager
4.1(2) - JTAPI 2.1(2.3)
SR1 - JTAPI 2.1(2.5)
4.1(3) - JTAPI 2.1(3.3)
SR1 - JTAPI 2.1(3.9)
SR2 - JTAPI 2.1(3.11)
SR3c - JTAPI 2.1(3.14)
SR4b - JTAPI 2.1(3.22)
SR4d - JTAPI 2.1(3.22)
SR5 - JTAPI 2.1(3.22)
SR5b - JTAPI 2.1(3.22)
SR5d - JTAPI 2.1(3.23)
SR6 - JTAPI 2.1(3.27)
SR7 - JTAPI 2.1(3.28)
SR8a - JTAPI 2.1(3.30)
4.2(1) - JTAPI 2.2(1.5)
SR1 - JTAPI 2.2(1.5)
SR1b - JTAPI 2.2(1.15)
4.2(3) - JTAPI 2.2(3.1)
SR1 - JTAPI 2.2(3.1)
SR2 - JTAPI 2.2(3.1)
SR2b - JTAPI 2.2(3.4)
SR3 - JTAPI 2.2(3.4)
SR3a - JTAPI 2.2(3.6)
SR4 - JTAPI 2.2(3.8)
SR4b - JTAPI 2.2(3.8)
OS Release
OS 2000.2.5
SR6
SR7
SR8
OS 2000.2.6
SR1
SR2
SR3
SR4
SR5
SR6
SR7
OS 2000.2.7
SR1
SR2
SR3
SR4
SR5
SR6
SR7
SR8
OS 2000.4.13
SR13
SR23
SR33
SR43
SR53
OS 2000.4.1a3
OS 2000.4.2
SR1
SR2
SR3
SR4
SR5a
SR6
SR7a
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
OS 2000.4.3a
SR1
SR3
SR4
SR5
SR6
SR7
SR8
SR9
OS 2000.4.4a
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
OS 2000.4.5a
SR1
SR2
OS 2000.4.5b
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
SR17
SR18
SR19
SR20
SR21
OS 2000.4.6
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
Hardware2
MCS-7815I-2.0-CC1 (EOS)4
MCS-7815I-3.0-CC1 (EOS)4
MCS-7815-I1-CC1
MCS-7815-I2-CCX15
MCS-7825-800 (EOS)4
MCS-7825-1133 (EOS)4
MCS-7825H-2.2-CC1 (EOS)4
MCS-7825I-3.0-CC1 (EOS)4
MCS-7825H-3.0-CC1 (EOS)4
MCS-7825-I1-CC1
MCS-7825-H1-CC16
MCS-7825-H2-CCX15,7
MCS-7825-I2-CCX15
MCS-7825-H3-CCX17
MCS-7825-I3-CCX17
MCS-7835-1000 (EOS)4
MCS-7835-1266 (EOS)4
MCS-7835I-2.4-CC1 (EOS)4
MCS-7835H-2.4-CC1 (EOS)4
MCS-7835H-3.0-CC1 (EOS)4
MCS-7835I-3.0-CC1 (EOS)4
MCS-7835-H1-CC1
MCS-7835-I1-CC1
MCS 7835-I1 - x346r single-cpu retrofit
MCS-7835-H1-DL380-G4 single CPU retrofit
MCS-7835-H2-CCX1
MCS-7835-I2-CCX1
MCS-7845-2.4-CC1 (EOS)4
MCS-7845I-3.0-CC1 (EOS)4
MCS-7845H-3.0-CC1 (EOS)4
MCS-7845-I1-CC1
MCS-7845-H1-CC1
MCS-7845-I1-x346r double-cpu retrofit
MCS-7845-H1-DL380-G4 double-cpu retrofit
MCS-7845-H2-CCX1
MCS-7845-I2-CCX1
IP Phones for Cisco
Agent Desktop
IP Phones for
Cisco IP Phone
Agent
Cisco IP Phone
7902
7905G
7910
7912
7940
7960
7970
7971
Cisco IP Phone
7940
7960
7970
7971
Cisco IP
Communicator10
IBM-330-1266 (EOS)4
IBM-342-1266 (EOS)4
IBM-345-2400 (EOS)4
IBM xSeries 200
IBM xSeries 205
IBM xSeries 206m 2.8 GHz
IBM xSeries 306 3.0 GHz
IBM xSeries 306 3.4 GHz
IBM xSeries 306m 2.8 GHz
IBM xSeries 306m 3.4 GHz
IBM xSeries 3250 Dual-core Xeon 2.13 GHz
IBM xSeries 345 Single 3.06 GHz Xeon
IBM xSeries 345 3.06 GHz Dual Xeon
IBM xSeries 346 3.4 GHz Single Xeon
IBM xSeries 346 3.4 GHz Dual Xeon
IBM xSeries 3650 Single Xeon 2.33 GHz
IBM xSeries 3650 Dual Xeon 2.33 GHz
Compaq DL 320
Compaq DL 380
Compaq DL 380 G2
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
DL 320 G2
DL 320-3.0GHz G2
DL 320 3.4 GHz G3
DL 320-G4 2.8 GHz
DL 320-G4 3.4 GHz
DL 320 G5 Dual-core 2.13GHz
DL380-G3 Single 2.4G Xeon
DL380-G3 Dual 2.4G Xeon
DL 380-3.0GHz G3 Single Xeon
DL 380-3.0GHz G3 Dual Xeon
DL 380-3.4GHz G4 Single Xeon
DL 380-3.4 GHz G4 Dual Xeon
DL 380-G58 9Single Dual-core Xeon
DL 380-G58 9Dual Dual-core Xeon
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 92
Cisco CRS and Cisco IP IVR, Release 4.0(1) SR1 Solution Set (Sheet 2 of 3)
CRS Java
Compatibility
for Custom
Classes/SDK
Security/AntiVirus
Software
Cisco Security Agent (CSA)
4.0.2.629-1.1(6)
4.0.2.629-1.1(7)
4.0.2.629-1.1(8)
4.0.2.629-1.1(9)
4.0.2.629-1.1(10)
4.5.0.573-2.0(1)
4.5.1.639-2.0(3)
4.5.1.645-2.0(4)
4.5.1.655-2.0(5)
5.0.0.187-3.0(1)
5.0.0.205-3.0(3)
5.0.0.210-3.0(3)
5.0.0.216-3.0(4)
5.0.0.217-3.0(5)
5.0.0.217-3.0(6)
5.0.0.225-3.0(7)
5.0.0.232-3.0(9)
5.0.0.235-3.0(10)
Sun JDK
1.4.2_08
Directory
Historical/Config
Database
Enterprise
Database
DC Version 2.5
MSDE 2000
Active Directory
2000
2003
MS SQL Server 2000
Oracle 10g
Sybase Adaptive
Server 12
IBM DB2 8.2
MS SQL Server 2000
Netscape (iPlanet) 4.6.2
McAfee Virus Scan Enterprise
8.0
8.0i
8.5i11
Norton Antivirus Enterprise
9.0
Symantec Antivirus Corporate Edition
10.1
10.2
Trend Micro OfficeScan Antivirus
7.3
Backup and
Restore12
Editor
Client OS
4.0.10
4.0.11
4.0.12
4.0.13
4.0.14
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips & Release Notes)
Win XP Professional SP3 (Please check Tech
Tips & Release Notes)
CAD/CSD
Client Version
Media Term Client
Version VPN
VPN Client for CAD/CSD/Media Term
6.1.0.75
Not applicable
4.6.02.0011
HR Client
MDAC
Version 2.7
Supported Languages
IVR Prompts:
English (US, CA, GB), Spanish(US, MX, CO, ES), French (CA,
FR), German, Chinese (Mandarin), Japanese, Italian, Korean,
Portugese (BR), Hebrew (IL), Thai, Malay, Danish
ASR:
CAD/CSD/CDA Client OS13
HR Client14 OS
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips & Release Notes)
Win 2000 Professional
Win XP Professional
Win XP Professional SP2 (Please check Tech
Tips & Release Notes)
Win XP Professional SP3 (Please check Tech
Tips & Release Notes)
Cisco Works
Wallboard
Crystal Reports
Campus Manager
4.0 (EOS)
Spectrum UltraLink-II
Developer Edition
8.5
Professional Edition
8.5
CiscoWorks Resource Manager
Essentials 4.0
INOVA DirectControl
Developer Edition
10.0
Professional Edition
10.0
CiscoWorks IP Telephony Monitor 2.0
English (US, CA, GB), Spanish(US, MX, CO, ES), French (CA,
FR), German, Japanese, Italian
TTS:
English (US, CA, GB), Spanish(US, MX, CO, ES), French (CA,
FR), German, Italian (dependent on what you install from
MRCP vendors)
VXML Grammar:
English (US, CA, GB), Spanish(US, MX, CO, ES), French (CA,
FR), German, Japanese, Italian (dependent on what you
install from MRCP vendors)
CAD/CSD Supported Languages: English, French,
German, Spanish, Italian, Japanese & Simplified Chinese
Historical Reporting Client:
English, French, German, Spanish, Italian,
Simplified Chinese
AppAdmin
Client
Internet
Explorer
5.x, 6.x, and
7.x16
Japanese, &
IP Queue Manager
Speech Server15
ICM 7.0
ScanSoft:
1.0
SpeechWorks Media Server 3.1.2
Open Speech Recognition Server
3.0.3
RealSpeak 4.0.1
MRCP
VXML
2.0
Nuance:
MRCP Server 1.0 SP 8
Speech Recognition 8.5
Vocalizer 4.0.2
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 93
Cisco CRS and Cisco IP IVR, Release 4.0(1) SR1 Solution Set (Sheet 3 of 3)
IPCC Express
Gateway to
ICM
ICM 7.0(0)
ICM 7.0(0) SR1
1. Upgrades are also supported from all the corresponding Cisco CRS or Unified CCX SR releases mentioned in this column.
2. CRS 4.0 should have 1GB memory minimum.
3. Only for MCS-7825 (3.4 GHZ)
4. EOS (End of Sales) items are supported only for upgrade purposes.
5. CCX at the end of a Hardware name means “Contact Center Express.” This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified
Contact Center Express or Unified CCX.
6. Before updating your CRS product software on an MCS-7825H-3400, (HP Groton Phase 3) computer, you need to download from CCO an important patch to the
operating system for the HP MCS-7825H-3400. You can download it from http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des
7. The OS version for MCS-7825-H2-CCX1 must be 2000.4.4a minimum.
8. DL380-G5 requires OS 2000.4.5 or OS 2003.1.2a.
9. The supported processor speed for HPDL380-G5 is 2.33 GHz.
10. For supported Cisco IP Communicator (SCCP) versions, refer to the Cisco IP Communicator Compatibility with Cisco Unified CM Release table at http://
www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr.html#wp45351.
11. Only Standard Protection mode is supported.
12. It is recommended that you always use the latest compatible version of Backup and Restore. See http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des for the most
currently available software.
13. CAD/CSD/CDA is not supported in 64-bit versions of the client operating system.
14. The computer on which you install the Cisco CRS Historical Reports client must be running the following software: Microsoft Internet Explorer version 5.5 or higher,
Microsoft Data Access Component (MDAC) version 2.7 or higher and Microsoft Windows 2000 Service Pack 2 or higher (if the computer is running Microsoft Windows
2000).
15. The latest Version of the ASR-TTS packages suggested by Nuance can be used. (http://network.nuance.com/portal/server.pt). Using the Latest Nuance Packages will
not impact the integration functionality between UCCX and Nuance, until there is any major change by Nuance in the underlying design. However, you should
maintain the compatibility among different ASR-TTS packages as suggested by Nuance.
16. You should disable the Internet Explorer pop-up blocker when using Internet Explorer, Version 7.0, with the CRS Application Administration web application. This is
not necessary when using it with CAD or CSD.
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 94
Cisco CRS and Cisco IP IVR, Release 4.0(2) Solution Set (Sheet 1 of 3)
Supported
Unified CCX/
IP IVR Upgrade
Paths1
3.x
4.0(1)
CallManager
4.1(2) - JTAPI 2.1(2.3)
SR1 - JTAPI 2.1(2.5)
4.1(3) - JTAPI 2.1(3.3)
SR1 - JTAPI 2.1(3.9)
SR2 - JTAPI 2.1(3.11)
SR3c - JTAPI 2.1(3.14)
SR4b - JTAPI 2.1(3.22)
SR4d - JTAPI 2.1(3.22)
SR5 - JTAPI 2.1(3.22)
SR5b - JTAPI 2.1(3.22)
SR5d - JTAPI 2.1(3.23)
SR6 - JTAPI 2.1(3.27)
SR7 - JTAPI 2.1(3.28)
SR8a - JTAPI 2.1(3.30)
4.2(1) - JTAPI 2.2(1.5)
SR1 - JTAPI 2.2(1.5)
SR1b - JTAPI 2.2(1.15)
4.2(3) - JTAPI 2.2(3.1)
SR1 - JTAPI 2.2(3.1)
SR2 - JTAPI 2.2(3.1)
SR2b - JTAPI 2.2(3.4)
SR3 - JTAPI 2.2(3.4)
SR3a - JTAPI 2.2(3.6)
SR4 - JTAPI 2.2(3.8)
SR4b - JTAPI 2.2(3.8)
OS Release
OS 2000.2.5
SR6
SR7
SR8
OS 2000.2.6
SR1
SR2
SR3
SR4
SR5
SR6
SR7
OS 2000.2.7
SR1
SR2
SR3
SR4
SR5
SR6
SR7
SR8
OS 2000.4.13
SR13
SR23
SR33
SR43
SR53
OS 2000.4.1 a3
OS 2000.4.2
SR1
SR2
SR3
SR4
SR5a
SR6
SR7a
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
OS 2000.4.3a
SR1
SR3
SR4
SR5
SR6
SR7
SR8
SR9
OS 2000.4.4a
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
OS 2000.4.5a
SR1
SR2
OS 2000.4.5b
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
SR17
SR18
SR19
SR20
SR21
OS 2000.4.6
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
Hardware2
MCS-7815I-2.0-CC1 (EOS)4
MCS-7815I-3.0-CC1 (EOS)4
MCS-7815-I1-CC1
MCS-7815-I2-CCX15
MCS-7825-800 (EOS)4
MCS-7825-1133 (EOS)4
MCS-7825H-2.2-CC1 (EOS)4
MCS-7825I-3.0-CC1 (EOS)4
MCS-7825H-3.0-CC1 (EOS)4
MCS-7825-I1-CC1
MCS-7825-H1-CC16
MCS-7825-H2-CCX15,7
MCS-7825-I2-CCX15
MCS-7825-H3-CCX1
MCS-7825-I3-CCX1
MCS-7835-1000 (EOS)4
MCS-7835-1266 (EOS)4
MCS-7835I-2.4-CC1 (EOS)4
MCS-7835H-2.4-CC1 (EOS)4
MCS-7835H-3.0-CC1 (EOS)4
MCS-7835I-3.0-CC1 (EOS)4
MCS-7835-H1-CC1
MCS-7835-I1-CC1
MCS 7835-I1 - x346r single-cpu retrofit
MCS-7835-H1-DL380-G4 single CPU retrofit
MCS-7835-H2-CCX1
MCS-7835-I2-CCX1
MCS-7845-2.4-CC1 (EOS)4
MCS-7845I-3.0-CC1 (EOS)4
MCS-7845H-3.0-CC1 (EOS)4
MCS-7845-I1-CC1
MCS-7845-H1-CC1
MCS-7845-I1-x346r double-cpu retrofit
MCS-7845-H1-DL380-G4 double-cpu retrofit
MCS-7845-H2-CCX1
MCS-7845-I2-CCX1
IP Phones for
Cisco
Agent Desktop
Cisco IP Phone
7902
7905G
7910
7912
7940
7960
7970
7971
Cisco IP
Communicator10
IBM-330-1266 (EOS)4
IBM-342-1266 (EOS)4
IBM-345-2400 (EOS)4
IBM xSeries 200
IBM xSeries 205
IBM xSeries 206m 2.8 GHz
IBM xSeries 306 3.0 GHz
IBM xSeries 306 3.4 GHz
IBM xSeries 306m 2.8 GHz
IBM xSeries 306m 3.4 GHz
IBM xSeries 3250 Dual-core Xeon 2.13 GHz
IBM xSeries 345 Single 3.06 GHz Xeon
IBM xSeries 345 3.06 GHz Dual Xeon
IBM xSeries 346 3.4 GHz Single Xeon
IBM xSeries 346 3.4 GHz Dual Xeon
IBM xSeries 3650 Single Xeon 2.33 GHz
IBM xSeries 3650 Dual Xeon 2.33 GHz
Compaq DL 320
Compaq DL 380
Compaq DL 380 G2
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
DL 320 G2
DL 320-3.0GHz G2
DL 320 3.4 GHz G3
DL 320-G4 2.8 GHz
DL 320-G4 3.4 GHz
DL 320 G5 Dual-core 2.13GHz
DL380-G3 Single 2.4G Xeon
DL380-G3 Dual 2.4G Xeon
DL 380-3.0GHz G3 Single Xeon
DL 380-3.0GHz G3 Dual Xeon
DL 380-3.4GHz G4 Single Xeon
DL 380-3.4 GHz G4 Dual Xeon
DL 380-G58 9Single Dual-core Xeon
DL 380-G58 9Dual Dual-core Xeon
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 95
IP Phones for
Cisco IP Phone
Agent
Cisco IP Phone
7940
7960
7970
7971
Cisco CRS and Cisco IP IVR, Release 4.0(2) Solution Set (Sheet 2 of 3)
CRS Java
Compatibility
for Custom
Classes/SDK
Security/AntiVirus
Software
Cisco Security Agent (CSA)
4.0.2.629-1.1(6)
4.0.2.629-1.1(7)
4.0.2.629-1.1(8)
4.0.2.629-1.1(9)
4.0.2.629-1.1(10)
4.5.0.573-2.0(1)
4.5.1.639-2.0(3)
4.5.1.645-2.0(4)
4.5.1.655-2.0(5)
5.0.0.187-3.0(1)
5.0.0.205-3.0(3)
5.0.0.210-3.0(3)
5.0.0.216-3.0(4)
5.0.0.217-3.0(5)
5.0.0.217-3.0(6)
5.0.0.225-3.0(7)
5.0.0.232-3.0(9)
5.0.0.235-3.0(10)
Sun JDK
1.4.2_08
Directory
Historical/Config
Database
Enterprise
Database
DC Version 2.5
MSDE 2000
Active Directory
2000
2003
MS SQL Server
2000
Oracle 10g
Sybase Adaptive
Server 12
IBM DB2 8.2
MS SQL Server
2000
Netscape (iPlanet) 4.6.2
McAfee Virus Scan Enterprise
8.0
8.0i
8.5i11
Norton Antivirus Enterprise
9.0
Symantec Antivirus Corporate Edition
10.1
10.2
Trend Micro OfficeScan Antivirus
7.3
Backup and
Restore12
Editor
Client OS
4.0.10
4.0.11
4.0.12
4.0.13
4.0.14
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips & Release Notes)
Win XP Professional SP3 (Please check Tech
Tips & Release Notes)
CAD/CSD/CDA Client OS13
HR Client
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips & Release Notes)
Win 2000 Professional
Win XP Professional
Win XP Professional SP2 (Please check
Tech Tips & Release Notes)
Win XP Professional SP3 (Please check
Tech Tips & Release Notes)
CAD/CSD Client Version
Media Term
Client Version
VPN
VPN Client for CAD/CSD/Media Term
6.1.1.2
Not applicable
4.6.02.0011
14OS
HR Client MDAC
Supported Languages
Cisco Works
Wallboard
Version 2.7
IVR Prompts:
Campus Manager 4.0 (EOS)
English (US, CA, GB), Spanish(US, MX, CO, ES), French (CA,
FR), German, Chinese (Mandarin), Japanese, Italian, Korean,
Portugese (BR), Hebrew (IL), Thai, Malay, Danish
CiscoWorks Resource Manager Essentials
4.0
Spectrum UltraLinkII
ASR:
English (US, CA, GB), Spanish(US, MX, CO, ES), French (CA,
FR), German, Japanese, Italian
CiscoWorks IP Telephony Monitor 2.0
Developer Edition
8.5
INOVA DirectControl Professional Edition
8.5
Developer Edition
10.0
Professional Edition
10.0
TTS:
English (US, CA, GB), Spanish(US, MX, CO, ES), French (CA,
FR), German, Italian (dependent on what you install from MRCP
vendors)
VXML Grammar:
English (US, CA, GB), Spanish(US, MX, CO, ES), French (CA,
FR), German, Japanese, Italian (dependent on what you install
from MRCP vendors)
CAD/CSD Supported Languages:
English, French, German, Spanish, Italian, Japanese &
Simplified Chinese
Historical Reporting Client:
English, French, German, Spanish, Italian, Japanese, &
Simplified Chinese
AppAdmin
Client
Internet Explorer
5.x, 6.x, and
7.x16
IP Queue Manager
Speech Server15
ICM 7.0
ScanSoft:
1.0
SpeechWorks Media Server
3.1.2
Open Speech Recognition
Server 3.0.3
RealSpeak 4.0.1
Nuance:
MRCP Server 1.0 SP 8
Nuance Speech Recognition 8.5
Nuance Vocalizer 4.0.2
MRCP
Crystal Reports
VXML
2.0
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 96
Cisco CRS and Cisco IP IVR, Release 4.0(2) Solution Set (Sheet 3 of 3)
IPCC Express
Gateway to ICM
ICM 7.0(0)
ICM 7.0(0) SR1
1. Upgrades are also supported from all the corresponding Cisco CRS or Unified CCX SR releases mentioned in this column.
2. CRS 4.0 should have 1GB memory minimum.
3. Only for MCS-7825 (3.4 GHZ)
4. EOS (End of Sales) items are supported only for upgrade purposes.
5. CCX at the end of a Hardware name means “Contact Center Express.” This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified
Contact Center Express or Unified CCX.
6. Before updating your CRS product software on an MCS-7825H-3400, (HP Groton Phase 3) computer, you need to download from CCO an important patch to the
operating system for the HP MCS-7825H-3400. You can download it from http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des
7. The OS version for MCS-7825-H2-CCX1 must be 2000.4.4a minimum.
8. DL380-G5 requires OS 2000.4.5 or OS 2003.1.2a.
9. The supported processor speed for HPDL380-G5 is 2.33 GHz.
10. For supported Cisco IP Communicator (SCCP) versions, refer to the Cisco IP Communicator Compatibility with Cisco Unified CM Release table at http://
www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr.html#wp45351.
11. Only Standard Protection mode is supported.
12. It is recommended that you always use the latest compatible version of Backup and Restore. See http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des for the most
currently available software.
13. CAD/CSD/CDA is not supported in 64-bit versions of the client operating system.
14. The computer on which you install the Cisco CRS Historical Reports client must be running the following software: Microsoft Internet Explorer version 5.5 or higher,
Microsoft Data Access Component (MDAC) version 2.7 or higher and Microsoft Windows 2000 Service Pack 2 or higher (if the computer is running Microsoft Windows
2000).
15. The latest Version of the ASR-TTS packages suggested by Nuance can be used. (http://network.nuance.com/portal/server.pt). Using the Latest Nuance Packages will
not impact the integration functionality between UCCX and Nuance, until there is any major change by Nuance in the underlying design. However, you should
maintain the compatibility among different ASR-TTS packages as suggested by Nuance.
16. You should disable the Internet Explorer pop-up blocker when using Internet Explorer, Version 7.0, with the CRS Application Administration web application. This is
not necessary when using it with CAD or CSD.
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 97
Cisco CRS and Cisco IP IVR, Release 4.0(3) Solution Set (Sheet 1 of 2)
Supported
Unified CCX/
IP IVR Upgrade
Paths1
3.x
4.0(1)
4.0(2)
CallManager
4.1(2) - JTAPI 2.1(2.3)
SR1 - JTAPI 2.1(2.5)
4.1(3) - JTAPI 2.1(3.3)
SR1 - JTAPI 2.1(3.9)
SR2 - JTAPI 2.1(3.11)
SR3c - JTAPI 2.1(3.14)
SR4b - JTAPI 2.1(3.22)
SR4d - JTAPI 2.1(3.22)
SR5 - JTAPI 2.1(3.22)
SR5b - JTAPI 2.1(3.22)
SR5d - JTAPI 2.1(3.23)
SR6 - JTAPI 2.1(3.27)
SR7 - JTAPI 2.1(3.28)
SR8a - JTAPI 2.1(3.30)
4.2(1) - JTAPI 2.2(1.5)
SR1 - JTAPI 2.2(1.5)
SR1b - JTAPI 2.2(1.15)
4.2(3) - JTAPI 2.2(3.1)
SR1 - JTAPI 2.2(3.1)
SR2 - JTAPI 2.2(3.1)
SR2b - JTAPI 2.2(3.4)
SR3 - JTAPI 2.2(3.4)
SR3a - JTAPI 2.2(3.6)
SR4 - JTAPI 2.2(3.8)
SR4b - JTAPI 2.2(3.8)
OS Release
OS 2000.2.5
SR6
SR7
SR8
OS 2000.2.6
SR1
SR2
SR3
SR4
SR5
SR6
SR7
OS 2000.2.7
SR1
SR2
SR3
SR4
SR5
SR6
SR7
SR8
OS 2000.4.13
SR13
SR23
SR33
SR43
SR53
OS 2000.4.1 a3
OS 2000.4.2
SR1
SR2
SR3
SR4
SR5a
SR6
SR7a
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
OS 2000.4.3a
SR1
SR3
SR4
SR5
SR6
SR7
SR8
SR9
OS 2000.4.4a
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
OS 2000.4.5a
SR1
SR2
OS 2000.4.5b
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
SR17
SR18
SR19
SR20
SR21
OS 2000.4.6
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
Hardware2
MCS-7815I-2.0-CC1 (EOS)4
MCS-7815I-3.0-CC1 (EOS)4
MCS-7815-I1-CC1
MCS-7815-I2-CCX15
MCS-7825-800 (EOS)4
MCS-7825-1133 (EOS)4
MCS-7825H-2.2-CC1 (EOS)4
MCS-7825I-3.0-CC1 (EOS)4
MCS-7825H-3.0-CC1 (EOS)4
MCS-7825-I1-CC1
MCS-7825-H1-CC16
MCS-7825-H2-CCX15,7
MCS-7825-I2-CCX15
MCS-7825-H3-CCX1
MCS-7825-I3-CCX1
MCS-7835-1000 (EOS)4
MCS-7835-1266 (EOS)4
MCS-7835I-2.4-CC1 (EOS)4
MCS-7835H-2.4-CC1 (EOS)4
MCS-7835H-3.0-CC1 (EOS)4
MCS-7835I-3.0-CC1 (EOS)4
MCS-7835-H1-CC1
MCS-7835-I1-CC1
MCS 7835-I1 - x346r single-cpu retrofit
MCS-7835-H1-DL380-G4 single CPU retrofit
MCS-7835-H2-CCX1
MCS-7835-I2-CCX1
MCS-7845-2.4-CC1 (EOS)4
MCS-7845I-3.0-CC1 (EOS)4
MCS-7845H-3.0-CC1 (EOS4
MCS-7845-I1-CC1
MCS-7845-H1-CC1
MCS-7845-I1-x346r double-cpu retrofit
MCS-7845-H1-DL380-G4 double-cpu retrofit
MCS-7845-H2-CCX1
MCS-7845-I2-CCX1
IP Phones for
Cisco
Agent Desktop
Cisco IP Phone
7902
7905G
7910
7911
7912
7940
7941
7941G
7960
7961
7970
7971
7985
Cisco IP
Communicator10
IBM-330-1266 (EOS)4
IBM-342-1266 (EOS)4
IBM-345-2400 (EOS)4
IBM xSeries 200
IBM xSeries 205
IBM xSeries 206m 2.8 GHz
IBM xSeries 306 3.0 GHz
IBM xSeries 306 3.4 GHz
IBM xSeries 306m 2.8 GHz
IBM xSeries 306m 3.4 GHz
IBM xSeries 3250 Dual-core Xeon 2.13 GHz
IBM xSeries 345 Single 3.06 GHz Xeon
IBM xSeries 345 3.06 GHz Dual Xeon
IBM xSeries 346 3.4 GHz Single Xeon
IBM xSeries 346 3.4 GHz Dual Xeon
IBM xSeries 3650 Single Xeon 2.33 GHz
IBM xSeries 3650 Dual Xeon 2.33 GHz
Compaq DL 320
Compaq DL 380
Compaq DL 380 G2
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
DL 320 G2
DL 320-3.0GHz G2
DL 320 3.4 GHz G3
DL 320-G4 2.8 GHz
DL 320-G4 3.4 GHz
DL 320 G5 Dual-core 2.13GHz
DL380-G3 Single 2.4G Xeon
DL380-G3 Dual 2.4G Xeon
DL 380-3.0GHz G3 Single Xeon
DL 380-3.0GHz G3 Dual Xeon
DL 380-3.4GHz G4 Single Xeon
DL 380-3.4 GHz G4 Dual Xeon
DL 380-G58 9Single Dual-core Xeon
DL 380-G58 9Dual Dual-core Xeon
Cisco Systems, Inc.
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Page 98
IP Phones for
Cisco IP Phone
Agent
Cisco IP Phone
7911
7940
7941
7960
7961
7970
7971
Cisco CRS and Cisco IP IVR, Release 4.0(3) Solution Set (Sheet 2 of 2)
CRS Java
Compatibility
for Custom
Classes/SDK
Security/AntiVirus
Software
Cisco Security Agent (CSA)
4.0.2.629-1.1(6)
4.0.2.629-1.1(7)
4.0.2.629-1.1(8)
4.0.2.629-1.1(9)
4.0.2.629-1.1(10)
4.5.0.573-2.0(1)
4.5.1.639-2.0(3)
4.5.1.645-2.0(4)
4.5.1.655-2.0(5)
5.0.0.187-3.0(1)
5.0.0.205-3.0(3)
5.0.0.210-3.0(3)
5.0.0.216-3.0(4)
5.0.0.217-3.0(5)
5.0.0.217-3.0(6)
5.0.0.225-3.0(7)
5.0.0.232-3.0(9)
5.0.0.235-3.0(10)
Sun JDK
1.4.2_08
Directory
Historical/Config
Database
DC Version 2.5
MSDE 2000
Enterprise
Database
Netscape (iPlanet) 4.6.2
Oracle 10g
Sybase Adaptive
MS SQL Server 2000 Server 12
IBM DB2 8.2
MS SQL Server
2000
CAD/CSD/CDA Client OS13
HR Client
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips & Release Notes)
Win 2000 Professional
Win XP Professional
Win XP Professional SP2 (Please check
Tech Tips & Release Notes)
Win XP Professional SP3 (Please check
Tech Tips & Release Notes)
Active Directory
2000
2003
McAfee Virus Scan Enterprise
8.0
8.0i
8.5i11
Norton Antivirus Enterprise
9.0
Symantec Antivirus Corporate Edition
10.1
10.2
Trend Micro OfficeScan Antivirus
7.3
Backup and
Restore12
Editor
Client OS
4.0.10
4.0.11
4.0.12
4.0.13
4.0.14
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips & Release Notes)
Win XP Professional SP3 (Please check Tech
Tips & Release Notes)
CAD/CSD Client Version
Media Term
Client Version
VPN
VPN Client for CAD/CSD/Media Term
6.1.2.5
Not applicable
4.6.02.0011
HR Client MDAC
Supported Languages
Cisco Works
Version 2.7
IVR Prompts:
English (US, CA, GB), Spanish(US, MX, CO, ES), French (CA,
FR), German, Chinese (Mandarin), Japanese, Italian, Korean,
Portugese (BR), Hebrew (IL), Thai, Malay, Danish
Campus Manager 4.0 (EOS)
14OS
Wallboard
Spectrum UltraLinkCiscoWorks Resource Manager Essentials 4.0 II
INOVA DirectControl
CiscoWorks IP Telephony Monitor 2.0
ASR:
English (US, CA, GB), Spanish(US, MX, CO, ES), French (CA,
FR), German, Japanese, Italian
Crystal Reports
Developer Edition
8.5
Professional
Edition 8.5
Developer Edition
10.0
Professional
Edition 10.0
TTS:
English (US, CA, GB), Spanish(US, MX, CO, ES), French (CA,
FR), German, Italian (dependent on what you install from
MRCP
vendors)
VXML Grammar:
English (US, CA, GB), Spanish(US, MX, CO, ES), French (CA,
FR), German, Japanese, Italian (dependent on what you install
from MRCP vendors)
CAD/CSD Supported Languages:
English, French, German, Spanish, Italian, Japanese &
Simplified Chinese
Historical Reporting Client:
English, French, German, Spanish, Italian,
Japanese, &
Simplified Chinese
AppAdmin Client
Internet Explorer
5.x, 6.x, and 7.x16
IP Queue
Manager
ICM 7.0
Speech Server15
MRCP
VXML
ScanSoft:
SpeechWorks Media Server 3.1.2
Open Speech Recognition Server 3.0.3
RealSpeak 4.0.1
Nuance:
MRCP Server 1.0 SP 8
Nuance Speech Recognition 8.5
Nuance Vocalizer 4.0.2
1.0
2.0
IPCC Express
Gateway to ICM
ICM 7.0(0)
ICM 7.0(0) SR1
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 99
1. Upgrades are also supported from all the corresponding Cisco CRS or Unified CCX SR releases mentioned in this column.
2. CRS 4.0 should have 1GB memory minimum.
3. Only for MCS-7825 (3.4 GHZ)
4. EOS (End of Sales) items are supported only for upgrade purposes.
5. CCX at the end of a Hardware name means “Contact Center Express.” This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified
Contact Center Express or Unified CCX.
6. Before updating your CRS product software on an MCS-7825H-3400, (HP Groton Phase 3) computer, you need to download from CCO an important patch to the
operating system for the HP MCS-7825H-3400. You can download it from http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des
7. The OS version for MCS-7825-H2-CCX1 must be 2000.4.4a minimum.
8. DL380-G5 requires OS 2000.4.5 or OS 2003.1.2a.
9. The supported processor speed for HPDL380-G5 is 2.33 GHz.
10. For supported Cisco IP Communicator (SCCP) versions, refer to the Cisco IP Communicator Compatibility with Cisco Unified CM Release table at http://
www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr.html#wp45351.
11. Only Standard Protection mode is supported.
12. It is recommended that you always use the latest compatible version of Backup and Restore. See http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des for the most
currently available software.
13. CAD/CSD/CDA is not supported in 64-bit versions of the client operating system.
14. The computer on which you install the Cisco CRS Historical Reports client must be running the following software: Microsoft Internet Explorer version 5.5 or higher,
Microsoft Data Access Component (MDAC) version 2.7 or higher and Microsoft Windows 2000 Service Pack 2 or higher (if the computer is running Microsoft Windows
2000).
15. The latest Version of the ASR-TTS packages suggested by Nuance can be used. (http://network.nuance.com/portal/server.pt). Using the Latest Nuance Packages will
not impact the integration functionality between UCCX and Nuance, until there is any major change by Nuance in the underlying design. However, you should
maintain the compatibility among different ASR-TTS packages as suggested by Nuance.
16. You should disable the Internet Explorer pop-up blocker when using Internet Explorer, Version 7.0, with the CRS Application Administration web application. This is
not necessary when using it with CAD or CSD.
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 100
Cisco CRS and Cisco IP IVR, Release 4.0(4) Solution Set (Sheet 1 of 2)
Supported
Unified CCX/
IP IVR
Upgrade
Paths1
3.x
4.0(1)
4.0(2)
4.0(3)
CallManager
4.1(2) - JTAPI 2.1(2.3)
SR1 - JTAPI 2.1(2.5)
4.1(3) - JTAPI 2.1(3.3)
SR1 - JTAPI 2.1(3.9)
SR2 - JTAPI 2.1(3.11)
SR3c - JTAPI 2.1(3.14)
SR4b - JTAPI 2.1(3.22)
SR4d - JTAPI 2.1(3.22)
SR5 - JTAPI 2.1(3.22)
SR5b - JTAPI 2.1(3.22)
SR5d - JTAPI 2.1(3.23)
SR6 - JTAPI 2.1(3.27)
SR7 - JTAPI 2.1(3.28)
SR8a - JTAPI 2.1(3.30)
4.2(1) - JTAPI 2.2(1.5)
SR1 - JTAPI 2.2(1.5)
SR1b - JTAPI 2.2(1.15)
4.2(3) - JTAPI 2.2(3.1)
SR1 - JTAPI 2.2(3.1)
SR2 - JTAPI 2.2(3.1)
SR2b - JTAPI 2.2(3.4)
SR3 - JTAPI 2.2(3.4)
SR3a - JTAPI 2.2(3.6)
SR4 - JTAPI 2.2(3.8)
SR4b - JTAPI 2.2(3.8)
OS Release
OS 2000.2.5
SR6
SR7
SR8
OS 2000.2.6
SR1
SR2
SR3
SR4
SR5
SR6
SR7
OS 2000.2.7
SR1
SR2
SR3
SR4
SR5
SR6
SR7
SR8
OS 2000.4.13
SR13
SR23
SR33
SR43
SR53
OS 2000.4.1 a3
OS 2000.4.2
SR1
SR2
SR3
SR4
SR5a
SR6
SR7a
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
OS 2000.4.3a
SR1
SR3
SR4
SR5
SR6
SR7
SR8
SR9
OS 2000.4.4a
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
OS 2000.4.5a
SR1
SR2
OS 2000.4.5b
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
SR17
SR18
SR19
SR20
SR21
OS 2000.4.6
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
Hardware2
MCS-7815I-2.0-CC1 (EOS)4
MCS-7815I-3.0-CC1 (EOS)4
MCS-7815-I1-CC1
MCS-7815-I2-CCX15
MCS-7825-800 (EOS)4
MCS-7825-1133 (EOS)4
MCS-7825H-2.2-CC1 (EOS)4
MCS-7825I-3.0-CC1 (EOS)4
MCS-7825H-3.0-CC1 (EOS)4
MCS-7825-I1-CC1
MCS-7825-H1-CC16
MCS-7825-H2-CCX15,7
MCS-7825-I2-CCX15
MCS-7825-H3-CCX1
MCS-7825-I3-CCX1
MCS-7835-1000 (EOS)4
MCS-7835-1266 (EOS)4
MCS-7835I-2.4-CC1 (EOS)4
MCS-7835H-2.4-CC1 (EOS)4
MCS-7835H-3.0-CC1 (EOS)4
MCS-7835I-3.0-CC1 (EOS)4
MCS-7835-H1-CC1
MCS-7835-I1-CC1
MCS 7835-I1 - x346r single-cpu retrofit
MCS-7835-H1-DL380-G4 single CPU retrofit
MCS-7835-H2-CCX1
MCS-7835-I2-CCX1
MCS-7845-2.4-CC1 (EOS)4
MCS-7845I-3.0-CC1 (EOS)4
MCS-7845H-3.0-CC1 (EOS4
MCS-7845-I1-CC1
MCS-7845-H1-CC1
MCS-7845-I1-x346r double-cpu retrofit
MCS-7845-H1-DL380-G4 double-cpu retrofit
MCS-7845-H2-CCX1
MCS-7845-I2-CCX1
IP Phones for
Cisco
Agent Desktop
Cisco IP Phone
7902
7905G
7910
7911
7912
7940
7941
7941G
7960
7961
7970
7971
7985
Cisco IP
Communicator10
IBM-330-1266 (EOS)4
IBM-342-1266 (EOS)4
IBM-345-2400 (EOS)4
IBM xSeries 200
IBM xSeries 205
IBM xSeries 206m 2.8 GHz
IBM xSeries 306 3.0 GHz
IBM xSeries 306 3.4 GHz
IBM xSeries 306m 2.8 GHz
IBM xSeries 306m 3.4 GHz
IBM xSeries 3250 Dual-core Xeon 2.13 GHz
IBM xSeries 345 Single 3.06 GHz Xeon
IBM xSeries 345 3.06 GHz Dual Xeon
IBM xSeries 346 3.4 GHz Single Xeon
IBM xSeries 346 3.4 GHz Dual Xeon
IBM xSeries 3650 Single Xeon 2.33 GHz
IBM xSeries 3650 Dual Xeon 2.33 GHz
Compaq DL 320
Compaq DL 380
Compaq DL 380 G2
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
DL 320 G2
DL 320-3.0GHz G2
DL 320 3.4 GHz G3
DL 320-G4 2.8 GHz
DL 320-G4 3.4 GHz
DL 320 G5 Dual-core 2.13GHz
DL380-G3 Single 2.4G Xeon
DL380-G3 Dual 2.4G Xeon
DL 380-3.0GHz G3 Single Xeon
DL 380-3.0GHz G3 Dual Xeon
DL 380-3.4GHz G4 Single Xeon
DL 380-3.4 GHz G4 Dual Xeon
DL 380-G58 9Single Dual-core Xeon
DL 380-G5 8 9Dual Dual-core Xeon
Cisco Systems, Inc.
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Page 101
IP Phones for
Cisco IP Phone
Agent
Cisco IP Phone
7911
7940
7941
7960
7961
7970
7971
Cisco CRS and Cisco IP IVR, Release 4.0(4) Solution Set (Sheet 2 of 2)
CRS Java
Compatibility
for Custom
Classes/SDK
Security/AntiVirus
Software
Cisco Security Agent (CSA)
4.0.2.629-1.1(6)
4.0.2.629-1.1(7)
4.0.2.629-1.1(8)
4.0.2.629-1.1(9)
4.0.2.629-1.1(10)
4.5.0.573-2.0(1)
4.5.1.639-2.0(3)
4.5.1.645-2.0(4)
4.5.1.655-2.0(5)
5.0.0.187-3.0(1)
5.0.0.205-3.0(3)
5.0.0.210-3.0(3)
5.0.0.216-3.0(4)
5.0.0.217-3.0(5)
5.0.0.217-3.0(6)
5.0.0.225-3.0(7)
5.0.0.232-3.0(9)
5.0.0.235-3.0(10)
Sun JDK
1.4.2_08
Directory
Historical/Config
Database
Enterprise
Database
DC Version 2.5
MSDE 2000
Active Directory
2000
2003
MS SQL Server
2000
Oracle 10g
Sybase Adaptive
Server 12
IBM DB2 8.2
MS SQL Server
2000
Netscape (iPlanet) 4.6.2
McAfee Virus Scan Enterprise
8.0
8.0i
8.5i11
Norton Antivirus Enterprise
9.0
Symantec Antivirus Corporate Edition
10.1
10.2
Trend Micro OfficeScan Antivirus
7.3
Backup and
Restore12
Editor
Client OS
CAD/CSD/CDA Client OS13
HR Client14 OS
4.0.10
4.0.11
4.0.12
4.0.13
4.0.14
Win
Win
Win
Win
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips & Release Notes)
Win 2000 Professional
Win XP Professional
Win XP Professional SP2 (Please check
Tech Tips & Release Notes)
Win XP Professional SP3 (Please check
Tech Tips & Release Notes)
CAD/CSD
Client Version
Media Term Client
Version VPN
VPN Client for CAD/CSD/Media
Term
CAD/CSD Client Version
6.1.3.3
Not applicable
4.6.02.0011
6.1.3.3
HR Client
MDAC
Version 2.7
2000 Professional
XP Professional
XP Professional SP2 (Please check Tech Tips & Release Notes)
XP Professional SP3 (Please check Tech Tips & Release Notes)
Supported Languages
IVR Prompts:
English (US, CA, GB), Spanish(US, MX, CO, ES), French (CA, FR),
German, Chinese (Mandarin), Japanese, Italian, Korean,
Portugese (BR), Hebrew (IL), Thai, Malay, Danish
Cisco Works
Wallboard
Crystal Reports
Campus Manager 4.0 (EOS)
Spectrum UltraLinkII
Developer Edition
8.5
Professional Edition
8.5
CiscoWorks Resource Manager Essentials 4.0
CiscoWorks IP Telephony Monitor 2.0
INOVA DirectControl
ASR:
English (US, CA, GB), Spanish(US, MX, CO, ES), French (CA, FR),
German, Japanese, Italian
Developer Edition
10.0
Professional Edition
10.0
TTS:
English (US, CA, GB), Spanish(US, MX, CO, ES), French (CA, FR),
German, Italian
(dependent on what you install from MRCP
vendors)
VXML Grammar:
English (US, CA, GB), Spanish(US, MX, CO, ES), French (CA, FR),
German, Japanese, Italian (dependent on what you install from
MRCP vendors)
CAD/CSD Supported Languages:
English, French, German, Spanish, Italian, Japanese & Simplified
Chinese
Historical Reporting Client:
English, French, German, Spanish, Italian,
Japanese, &
Simplified Chinese
IP Queue
Manager
AppAdmin Client
Internet Explorer
5.x, 6.x, and 7.x16
ICM 7.0
Speech Server15
MRCP
VXML
ScanSoft:
SpeechWorks Media Server 3.1.2
Open Speech Recognition Server 3.0.3
RealSpeak 4.0.1
Nuance:
MRCP Server 1.0 SP 8
Nuance Speech Recognition 8.5
Nuance Vocalizer 4.0.2
1.0
2.0
IPCC Express Gateway to ICM
ICM 7.0(0)
ICM 7.0(0) SR1
1. Upgrades are also supported from all the corresponding Cisco CRS or Unified CCX SR releases mentioned in this column.
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 102
2. CRS 4.0 should have 1GB memory minimum.
3. Only for MCS-7825 (3.4 GHZ)
4. EOS (End of Sales) items are supported only for upgrade purposes.
5. CCX at the end of a Hardware name means “Contact Center Express.” This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified
Contact Center Express or Unified CCX.
6. Before updating your CRS product software on an MCS-7825H-3400, (HP Groton Phase 3) computer, you need to download from CCO an important patch to the
operating system for the HP MCS-7825H-3400. You can download it from http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des
7. The OS version for MCS-7825-H2-CCX1 must be 2000.4.4a minimum.
8. DL380-G5 requires OS 2000.4.5 or OS 2003.1.2a.
9. The supported processor speed for HPDL380-G5 is 2.33 GHz.
10. For supported Cisco IP Communicator (SCCP) versions, refer to the Cisco IP Communicator Compatibility with Cisco Unified CM Release table at http://www.cisco.com/
en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr.html#wp45351.
11. Only Standard Protection mode is supported.
12. It is recommended that you always use the latest compatible version of Backup and Restore. See http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des for the most
currently available software.
13. CAD/CSD/CDA is not supported in 64-bit versions of the client operating system.
14. The computer on which you install the Cisco CRS Historical Reports client must be running the following software: Microsoft Internet Explorer version 5.5 or higher,
Microsoft Data Access Component (MDAC) version 2.7 or higher and Microsoft Windows 2000 Service Pack 2 or higher (if the computer is running Microsoft Windows
2000).
15. The latest Version of the ASR-TTS packages suggested by Nuance can be used. (http://network.nuance.com/portal/server.pt). Using the Latest Nuance Packages will
not impact the integration functionality between UCCX and Nuance, until there is any major change by Nuance in the underlying design. However, you should
maintain the compatibility among different ASR-TTS packages as suggested by Nuance.
16. You should disable the Internet Explorer pop-up blocker when using Internet Explorer, Version 7.0, with the CRS Application Administration web application. This is
not necessary when using it with CAD or CSD.
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 103
Cisco CRS and Cisco IP IVR, Release 4.0(4) SR1 Solution Set (Sheet 1 of 3)
Supported
Unified CCX/IP
IVR Upgrade
Paths1
4.0(4)
CallManager
4.1(2) - JTAPI 2.1(2.3)
SR1 - JTAPI 2.1(2.5)
4.1(3) - JTAPI 2.1(3.3)
SR1 - JTAPI 2.1(3.9)
SR2 - JTAPI 2.1(3.11)
SR3c - JTAPI 2.1(3.14)
SR4b - JTAPI 2.1(3.22)
SR4d - JTAPI 2.1(3.22)
SR5 - JTAPI 2.1(3.22)
SR5b - JTAPI 2.1(3.22)
SR5d - JTAPI 2.1(3.23)
SR6 - JTAPI 2.1(3.27)
SR7 - JTAPI 2.1(3.28)
SR8a - JTAPI 2.1(3.30)
4.2(1) - JTAPI 2.2(1.5)
SR1 - JTAPI 2.2(1.5)
SR1b - JTAPI 2.2(1.15)
4.2(3) - JTAPI 2.2(3.1)
SR1 - JTAPI 2.2(3.1)
SR2 - JTAPI 2.2(3.1)
SR2b - JTAPI 2.2(3.4)
SR3 - JTAPI 2.2(3.4)
SR3a - JTAPI 2.2(3.6)
SR4 - JTAPI 2.2(3.8)
SR4b - JTAPI 2.2(3.8)
OS Release
OS 2000.2.5
SR6
SR7
SR8
OS 2000.2.6
SR1
SR2
SR3
SR4
SR5
SR6
SR7
OS 2000.2.7
SR1
SR2
SR3
SR4
SR5
SR6
SR7
SR8
OS 2000.4.13
SR13
SR23
SR33
SR43
SR53
OS 2000.4.1 a3
OS 2000.4.2
SR1
SR2
SR3
SR4
SR5a
SR6
SR7a
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
OS 2000.4.3a
SR1
SR3
SR4
SR5
SR6
SR7
SR8
SR9
OS 2000.4.4a
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
OS 2000.4.5a
SR1
SR2
OS 2000.4.5b
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
SR17
SR18
SR19
SR20
SR21
OS 2000.4.6
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
Hardware2
MCS-7815I-2.0-CC1 (EOS)4
MCS-7815I-3.0-CC1 (EOS)4
MCS-7815-I1-CC1
MCS-7815-I2-CCX15
MCS-7825-800 (EOS)4
MCS-7825-1133 (EOS)4
MCS-7825H-2.2-CC1 (EOS)4
MCS-7825I-3.0-CC1 (EOS)4
MCS-7825H-3.0-CC1 (EOS)4
MCS-7825-I1-CC1
MCS-7825-H1-CC16
MCS-7825-H2-CCX15,7
MCS-7825-I2-CCX15
MCS-7825-H3-CCX1
MCS-7825-I3-CCX1
MCS-7835-1000 (EOS)4
MCS-7835-1266 (EOS)4
MCS-7835I-2.4-CC1 (EOS)4
MCS-7835H-2.4-CC1 (EOS)4
MCS-7835H-3.0-CC1 (EOS)4
MCS-7835I-3.0-CC1 (EOS)4
MCS-7835-H1-CC1
MCS-7835-I1-CC1
MCS 7835-I1 - x346r single-cpu retrofit
MCS-7835-H1-DL380-G4 single CPU retrofit
MCS-7835-H2-CCX1
MCS-7835-I2-CCX1
MCS-7845-2.4-CC1 (EOS)4
MCS-7845I-3.0-CC1 (EOS)4
MCS-7845H-3.0-CC1 (EOS4
MCS-7845-I1-CC1
MCS-7845-H1-CC1
MCS-7845-I1-x346r double-cpu retrofit
MCS-7845-H1-DL380-G4 double-cpu retrofit
MCS-7845-H2-CCX1
MCS-7845-I2-CCX1
IP Phones for
Cisco
Agent Desktop
Cisco IP Phone
7902
7905G
7910
7911
7912
7940
7941
7941G
7960
7961
7970
7971
7985
Cisco IP
Communicator10
IBM-330-1266 (EOS)4
IBM-342-1266 (EOS)4
IBM-345-2400 (EOS)4
IBM xSeries 200
IBM xSeries 205
IBM xSeries 206m 2.8 GHz
IBM xSeries 306 3.0 GHz
IBM xSeries 306 3.4 GHz
IBM xSeries 306m 2.8 GHz
IBM xSeries 306m 3.4 GHz
IBM xSeries 3250 Dual-core Xeon 2.13 GHz
IBM xSeries 345 Single 3.06 GHz Xeon
IBM xSeries 345 3.06 GHz Dual Xeon
IBM xSeries 346 3.4 GHz Single Xeon
IBM xSeries 346 3.4 GHz Dual Xeon
IBM xSeries 3650 Single Xeon 2.33 GHz
IBM xSeries 3650 Dual Xeon 2.33 GHz
Compaq DL 320
Compaq DL 380
Compaq DL 380 G2
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
DL 320 G2
DL 320-3.0GHz G2
DL 320 3.4 GHz G3
DL 320-G4 2.8 GHz
DL 320-G4 3.4 GHz
DL 320 G5 Dual-core 2.13GHz
DL380-G3 Single 2.4G Xeon
DL380-G3 Dual 2.4G Xeon
DL 380-3.0GHz G3 Single Xeon
DL 380-3.0GHz G3 Dual Xeon
DL 380-3.4GHz G4 Single Xeon
DL 380-3.4 GHz G4 Dual Xeon
DL 380-G58 9Single Dual-core Xeon
DL 380-G58 9Dual Dual-core Xeon
Cisco Systems, Inc.
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Page 104
IP Phones for
Cisco IP Phone
Agent
Cisco IP Phone
7911
7940
7941
7960
7961
7970
7971
Cisco CRS and Cisco IP IVR, Release 4.0(4) SR1 Solution Set (Sheet 2 of 3)
CRS Java
Compatibility
for Custom
Classes/SDK
Security/AntiVirus
Software
Cisco Security Agent (CSA)
4.0.2.629-1.1(6)
4.0.2.629-1.1(7)
4.0.2.629-1.1(8)
4.0.2.629-1.1(9)
4.0.2.629-1.1(10)
4.5.0.573-2.0(1)
4.5.1.639-2.0(3)
4.5.1.645-2.0(4)
4.5.1.655-2.0(5)
5.0.0.187-3.0(1)
5.0.0.205-3.0(3)
5.0.0.210-3.0(3)
5.0.0.216-3.0(4)
5.0.0.217-3.0(5)
5.0.0.217-3.0(6)
5.0.0.225-3.0(7)
5.0.0.232-3.0(9)
5.0.0.235-3.0(10)
Sun JDK
1.4.2_08
Directory
Historical/Config
Database
Enterprise
Database
DC Version 2.5
MSDE 2000
Active Directory
2000
2003
MS SQL Server
2000
Oracle 10g
Sybase Adaptive
Server 12
IBM DB2 8.2
MS SQL Server
2000
Netscape (iPlanet) 4.6.2
McAfee Virus Scan Enterprise
8.0
8.0i
8.5i11
Norton Antivirus Enterprise
9.0
Symantec Antivirus Corporate Edition
10.1
10.2
Trend Micro OfficeScan Antivirus
7.3
Backup and
Restore12
Editor
Client OS
4.0.10
4.0.11
4.0.12
4.0.13
4.0.14
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips & Release Notes)
Win XP Professional SP3 (Please check Tech
Tips & Release Notes)
CAD/CSD/CDA Client OS13
HR Client14 OS
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips & Release Notes)
Win 2000 Professional
Win XP Professional
Win XP Professional SP2 (Please check
Tech Tips & Release Notes)
Win XP Professional SP3 (Please check
Tech Tips & Release Notes)
CAD/CSD Client Version
Media Term
Client Version
VPN
VPN Client for CAD/CSD/Media Term
6.1.3.3
Not applicable
4.6.02.0011
HR Client
MDAC
Version 2.7
Supported Languages
Cisco Works
Wallboard
IVR Prompts:
Campus Manager 4.0 (EOS)
English (US, CA, GB), Spanish(US, MX, CO, ES), French (CA, FR),
German, Chinese (Mandarin), Japanese, Italian, Korean, Portugese
(BR), Hebrew (IL), Thai, Malay, Danish
CiscoWorks Resource Manager Essentials 4.0
Spectrum UltraLinkII
CiscoWorks IP Telephony Monitor 2.0
INOVA DirectControl
Crystal
Reports
Developer
Edition 8.5
Professional
Edition 8.5
Developer
Edition 10.0
Professional
Edition 10.0
ASR:
English (US, CA, GB), Spanish(US, MX, CO, ES), French (CA, FR),
German, Japanese, Italian
TTS:
English (US, CA, GB), Spanish(US, MX, CO, ES), French (CA, FR),
German, Italian (dependent on what you install from MRCP
vendors)
VXML Grammar:
English (US, CA, GB), Spanish(US, MX, CO, ES),French (CA, FR),
German, Japanese, Italian (dependent on what you install from
MRCP vendors)
CAD/CSD Supported Languages:
English, French, German, Spanish, Italian, Japanese & Simplified
Chinese
Historical Reporting Client:
English, French, German, Spanish, Italian, Japanese, & Simplified
Chinese
AppAdmin
Client
Internet Explorer
5.x, 6.x, and
7.x16
IP Queue Manager
Speech Server15
MRCP
VXML
ICM 7.0
ScanSoft:
SpeechWorks Media Server 3.1.2
Open Speech Recognition Server 3.0.3
RealSpeak 4.0.1
Nuance:
MRCP Server 1.0 SP 8
Nuance Speech Recognition 8.5
Nuance Vocalizer 4.0.2
1.0
2.0
Cisco Systems, Inc.
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Page 105
Cisco CRS and Cisco IP IVR, Release 4.0(4) SR1 Solution Set (Sheet 3 of 3)
IPCC Express
Gateway to ICM
ICM 7.0(0)
ICM 7.0(0) SR1
1. Upgrades are also supported from all the corresponding Cisco CRS or Unified CCX SR releases mentioned in this column.
2. CRS 4.0 should have 1GB memory minimum.
3. Only for MCS-7825 (3.4 GHZ)
4. EOS (End of Sales) items are supported only for upgrade purposes.
5. CCX at the end of a Hardware name means “Contact Center Express.” This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified
Contact Center Express or Unified CCX.
6. Before updating your CRS product software on an MCS-7825H-3400, (HP Groton Phase 3) computer, you need to download from CCO an important patch to the
operating system for the HP MCS-7825H-3400. You can download it from http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des
7. The OS version for MCS-7825-H2-CCX1 must be 2000.4.4a minimum.
8. DL380-G5 requires OS 2000.4.5 or OS 2003.1.2a.
9. The supported processor speed for HPDL380-G5 is 2.33 GHz.
10. For supported Cisco (SCCP) versions, refer to the Cisco IP Communicator Compatibility with Cisco Unified CM Release table at
http://www.cisco.com/en/US/docs/
voice_ip_comm/cucm/compat/ccmcompmatr.html#wp45351.
11. Only Standard Protection mode is supported.
12. It is recommended that you always use the latest compatible version of Backup and Restore. See http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des for the most
currently available software.
13. CAD/CSD/CDA is not supported in 64-bit versions of the client operating system.
14. The computer on which you install the Cisco CRS Historical Reports client must be running the following software: Microsoft Internet Explorer version 5.5 or higher,
Microsoft Data Access Component (MDAC) version 2.7 or higher and Microsoft Windows 2000 Service Pack 2 or higher (if the computer is running Microsoft Windows
2000).
15. The latest Version of the ASR-TTS packages suggested by Nuance can be used. (http://network.nuance.com/portal/server.pt). Using the Latest Nuance Packages will
not impact the integration functionality between UCCX and Nuance, until there is any major change by Nuance in the underlying design. However, you should
maintain the compatibility among different ASR-TTS packages as suggested by Nuance.
16. You should disable the Internet Explorer pop-up blocker when using Internet Explorer, Version 7.0, with the CRS Application Administration web application. This is
not necessary when using it with CAD or CSD.
Cisco Systems, Inc.
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Page 106
Cisco CRS and Cisco IP IVR, Release 4.0(5/5a) Solution Set (Sheet 1 of 3)
Supported
Unified CCX/
IP IVR Upgrade
Paths1
3.x
4.0(1)
4.0(2)
4.0(3)
4.0(4)
CallManager
4.1(2) - JTAPI 2.1(2.3)
SR1 - JTAPI 2.1(2.5)
4.1(3) - JTAPI 2.1(3.3)
SR1 - JTAPI 2.1(3.9)
SR2 - JTAPI 2.1(3.11)
SR3c - JTAPI 2.1(3.14)
SR4b - JTAPI 2.1(3.22)
SR4d - JTAPI 2.1(3.22)
SR5 - JTAPI 2.1(3.22)
SR5b - JTAPI 2.1(3.22)
SR5d - JTAPI 2.1(3.23)
SR6 - JTAPI 2.1(3.27)
SR7 - JTAPI 2.1(3.28)
SR8a - JTAPI 2.1(3.30)
4.2(1) - JTAPI 2.2(1.5)
SR1 - JTAPI 2.2(1.5)
SR1b - JTAPI 2.2(1.15)
4.2(3) - JTAPI 2.2(3.1)
SR1 - JTAPI 2.2(3.1)
SR2 - JTAPI 2.2(3.1)
SR2b - JTAPI 2.2(3.4)
SR3 - JTAPI 2.2(3.4)
SR3a - JTAPI 2.2(3.6)
SR4 - JTAPI 2.2(3.8)
SR4b - JTAPI 2.2(3.8)
OS Release
OS 2000.2.5
SR6
SR7
SR8
OS 2000.2.6
SR1
SR2
SR3
SR4
SR5
SR6
SR7
OS 2000.2.7
SR1
SR2
SR3
SR4
SR5
SR6
SR7
SR8
OS 2000.4.13
SR13
SR23
SR33
SR43
SR53
OS 2000.4.1 a3
OS 2000.4.2
SR1
SR2
SR3
SR4
SR5a
SR6
SR7a
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
OS 2000.4.3a
SR1
SR3
SR4
SR5
SR6
SR7
SR8
SR9
OS 2000.4.4a
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
OS 2000.4.5a
SR1
SR2
OS 2000.4.5b
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
SR17
SR18
SR19
SR20
SR21
OS 2000.4.6
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
Hardware2
MCS-7815I-2.0-CC1 (EOS)4
MCS-7815I-3.0-CC1 (EOS)4
MCS-7815-I1-CC1
MCS-7815-I2-CCX15
MCS-7825-800 (EOS)4
MCS-7825-1133 (EOS)4
MCS-7825H-2.2-CC1 (EOS)4
MCS-7825I-3.0-CC1 (EOS)4
MCS-7825H-3.0-CC1 (EOS)4
MCS-7825-I1-CC1
MCS-7825-H1-CC16
MCS-7825-H2-CCX15,7
MCS-7825-I2-CCX15
MCS-7825-H3-CCX1
MCS-7825-I3-CCX1
MCS-7835-1000 (EOS)4
MCS-7835-1266 (EOS)4
MCS-7835I-2.4-CC1 (EOS)4
MCS-7835H-2.4-CC1 (EOS)4
MCS-7835H-3.0-CC1 (EOS)4
MCS-7835I-3.0-CC1 (EOS)4
MCS-7835-H1-CC1
MCS-7835-I1-CC1
MCS 7835-I1 - x346r single-cpu retrofit
MCS-7835-H1-DL380-G4 single CPU retrofit
MCS-7835-H2-CCX1
MCS-7835-I2-CCX1
MCS-7845-2.4-CC1 (EOS)4
MCS-7845I-3.0-CC1 (EOS)4
MCS-7845H-3.0-CC1 (EOS4
MCS-7845-I1-CC1
MCS-7845-H1-CC1
MCS-7845-I1-x346r double-cpu retrofit
MCS-7845-H1-DL380-G4 double-cpu retrofit
MCS-7845-H2-CCX1
MCS-7845-I2-CCX1
IP Phones for
Cisco
Agent Desktop
Cisco IP Phone
7902
7905G
7910
7911
7911G
7912
7921G
7940
7941
7941G
7960
7961
7970
7971
7985
Cisco IP
Communicator10
IBM-330-1266 (EOS)4
IBM-342-1266 (EOS)4
IBM-345-2400 (EOS)4
IBM xSeries 200
IBM xSeries 205
IBM xSeries 206m 2.8 GHz
IBM xSeries 306 3.0 GHz
IBM xSeries 306 3.4 GHz
IBM xSeries 306m 2.8 GHz
IBM xSeries 306m 3.4 GHz
IBM xSeries 3250 Dual-core Xeon 2.13 GHz
IBM xSeries 345 Single 3.06 GHz Xeon
IBM xSeries 345 3.06 GHz Dual Xeon
IBM xSeries 346 3.4 GHz Single Xeon
IBM xSeries 346 3.4 GHz Dual Xeon
IBM xSeries 3650 Single Xeon 2.33 GHz
IBM xSeries 3650 Dual Xeon 2.33 GHz
Compaq DL 320
Compaq DL 380
Compaq DL 380 G2
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
DL 320 G2
DL 320-3.0GHz G2
DL 320 3.4 GHz G3
DL 320-G4 2.8 GHz
DL 320-G4 3.4 GHz
DL 320 G5 Dual-core 2.13GHz
DL380-G3 Single 2.4G Xeon
DL380-G3 Dual 2.4G Xeon
DL 380-3.0GHz G3 Single Xeon
DL 380-3.0GHz G3 Dual Xeon
DL 380-3.4GHz G4 Single Xeon
DL 380-3.4 GHz G4 Dual Xeon
DL 380-G58 9Single Dual-core Xeon
DL 380-G58 9Dual Dual-core Xeon
Cisco Systems, Inc.
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Page 107
IP Phones for
Cisco IP Phone
Agent
Cisco IP Phone
7911
7911G
7921G
7940
7941
7960
7961
7970
7971
Cisco CRS and Cisco IP IVR, Release 4.0(5/5a) Solution Set (Sheet 2 of 3)
Security/AntiVirus
Software
CRS Java Compatibility for
Custom Classes/SDK
Cisco Security Agent (CSA)
4.0.2.629-1.1(6)
4.0.2.629-1.1(7)
4.0.2.629-1.1(8)
4.0.2.629-1.1(9)
4.0.2.629-1.1(10)
4.5.0.573-2.0(1)
4.5.1.639-2.0(3)
4.5.1.645-2.0(4)
4.5.1.655-2.0(5)
5.0.0.187-3.0(1)
5.0.0.205-3.0(3)
5.0.0.210-3.0(3)
5.0.0.216-3.0(4)
5.0.0.217-3.0(5)
5.0.0.217-3.0(6)
5.0.0.225-3.0(7)
5.0.0.232-3.0(9)
5.0.0.235-3.0(10)
Sun JDK 1.4.2_08
Sun JDK 1.4.2_12
Directory
Historical/Config
Database
Enterprise
Database
DC Version 2.5
MSDE 2000
Active Directory
2000
2003
2008
MS SQL Server 2000
Oracle 10g
Sybase Adaptive
Server 12
IBM DB2 8.2
MS SQL Server
2000
Netscape (iPlanet) 4.6.2
McAfee Virus Scan Enterprise
8.0
8.0i
8.5i11
Norton Antivirus Enterprise
9.0
Symantec Antivirus Corporate Edition
10.1
10.2
Trend Micro OfficeScan Antivirus
7.3
8.0 SP1
Backup and
Restore12
4.0.11
4.0.12
4.0.13
4.0.14
Editor Client OS
CAD/CSD/CDA Client OS13
HR Client14 OS
Win 2000 Professional
Win XP Professional
Win XP Professional SP2 (Please check Tech Tips & Release
Notes)
Win XP Professional SP3 (Please check Tech Tips & Release
Notes)
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips & Release Notes)
Win 2000 Professional
Win XP Professional
Win XP Professional SP2 (Please check
Tech Tips & Release Notes)
Win XP Professional SP3 (Please check
Tech Tips & Release Notes)
CAD/CSD Client Version
Media Term
Client Version
VPN
VPN Client for CAD/CSD/Media Term
6.1.4.5
Not applicable
4.6.02.0011
HR Client MDAC
Version 2.7
Supported Languages
Cisco Works
Wallboard
IVR Prompts:
Campus Manager 4.0 (EOS)
English (US, CA, GB), Spanish(US, MX, CO, ES), French (CA,
FR), German, Chinese (Mandarin), Japanese, Italian, Korean,
Portugese (BR), Hebrew (IL), Thai, Malay, Danish
CiscoWorks Resource Manager Essentials 4.0
Spectrum UltraLinkII
CiscoWorks IP Telephony Monitor 2.0
INOVA DirectControl
Crystal
Reports
Developer
Edition 8.5
Professional
Edition 8.5
Developer
Edition 10.0
Professional
Edition 10.0
ASR:
English (US, CA, GB), Spanish(US, MX, CO, ES), French (CA,
FR), German, Japanese, Italian
TTS:
English (US, CA, GB), Spanish(US, MX, CO, ES), French (CA,
FR), German, Italian (dependent on what you install from
MRCP
vendors)
Developer
Edition 11.0
Professional
Edition 11.0
VXML Grammar:
English (US, CA, GB), Spanish(US, MX, CO, ES), French (CA,
FR), German, Japanese, Italian (dependent on what you install
from MRCP vendors)
CAD/CSD Supported Languages:
English, French, German, Spanish, Italian, Japanese &
Simplified Chinese
Historical Reporting Client:
English, French, German, Spanish, Italian, Japanese, &
Simplified Chinese
AppAdmin Client
IP Queue
Manager
Internet Explorer
5.x, 6.x, and 7.x16
ICM 7.0
ICM 7.1(3)
Speech Server15
MRCP
VXML
ScanSoft:
SpeechWorks Media Server 3.1.2
Open Speech Recognition Server 3.0.3
RealSpeak 4.0.1
Nuance:
MRCP Server 1.0 SP 8
Nuance Speech Recognition 8.5
Nuance Vocalizer 4.0.2
1.0
2.0
Cisco Systems, Inc.
All contents are Copyright © 1992–2009 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 108
Cisco CRS and Cisco IP IVR, Release 4.0(5/5a) Solution Set (Sheet 3 of 3)
IPCC Express Gateway to ICM
ICM 7.0(0)
ICM 7.0(0) SR1
ICM 7.1(3)
IP Phones for
Desktop /
Endpoint
Monitoring
7911
7911G
7940
7941
7960
7961
7970
7971
1. Upgrades are also supported from all the corresponding Cisco CRS or Unified CCX SR releases mentioned in this column.
2. CRS 4.0 should have 1GB memory minimum.
3. Only for MCS-7825 (3.4 GHZ)
4. EOS (End of Sales) items are supported only for upgrade purposes.
5. CCX at the end of a Hardware name means “Contact Center Express.” This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified
Contact Center Express or Unified CCX.
6. Before updating your CRS product software on an MCS-7825H-3400, (HP Groton Phase 3) computer, you need to download from CCO an important patch to the
operating system for the HP MCS-7825H-3400. You can download it from http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des
7. The OS version for MCS-7825-H2-CCX1 must be 2000.4.4a minimum.
8. DL380-G5 requires OS 2000.4.5 or OS 2003.1.2a.
9. The supported processor speed for HPDL380-G5 is 2.33 GHz.
10. For supported Cisco IP Communicator (SCCP) versions, refer to the Cisco IP Communicator Compatibility with Cisco Unified CM Release table at http://
www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr.html#wp45351.
11. Only Standard Protection mode is supported.
12. It is recommended that you always use the latest compatible version of Backup and Restore. See http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des for the most
currently available software.
13. CAD/CSD/CDA is not supported in 64-bit versions of the client operating system.
14. The computer on which you install the Cisco CRS Historical Reports client must be running the following software: Microsoft Internet Explorer version 5.5 or higher,
Microsoft Data Access Component (MDAC) version 2.7 or higher and Microsoft Windows 2000 Service Pack 2 or higher (if the computer is running Microsoft Windows
2000).
15. The latest Version of the ASR-TTS packages suggested by Nuance can be used. (http://network.nuance.com/portal/server.pt). Using the Latest Nuance Packages will
not impact the integration functionality between UCCX and Nuance, until there is any major change by Nuance in the underlying design. However, you should
maintain the compatibility among different ASR-TTS packages as suggested by Nuance.
16. You should disable the Internet Explorer pop-up blocker when using Internet Explorer, Version 7.0, with the CRS Application Administration web application. This is
not necessary when using it with CAD or CSD.
Cisco Systems, Inc.
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Page 109
Cisco CRS and Cisco IP IVR, Release 4.0(5/5a) SR1 Solution Set (Sheet 1 of 3)
Supported
Unified CCX/
IP IVR
Upgrade
Paths1
4.0(5/5a)
CallManager
4.1(2) - JTAPI 2.1(2.3)
SR1 - JTAPI 2.1(2.5)
4.1(3) - JTAPI 2.1(3.3)
SR1 - JTAPI 2.1(3.9)
SR2 - JTAPI 2.1(3.11)
SR3c - JTAPI 2.1(3.14)
SR4b - JTAPI 2.1(3.22)
SR4d - JTAPI 2.1(3.22)
SR5 - JTAPI 2.1(3.22)
SR5b - JTAPI 2.1(3.22)
SR5d - JTAPI 2.1(3.23)
SR6 - JTAPI 2.1(3.27)
SR7 - JTAPI 2.1(3.28)
SR8a - JTAPI 2.1(3.30)
4.2(1) - JTAPI 2.2(1.5)
SR1 - JTAPI 2.2(1.5)
SR1b - JTAPI 2.2(1.15)
4.2(3) - JTAPI 2.2(3.1)
SR1 - JTAPI 2.2(3.1)
SR2 - JTAPI 2.2(3.1)
SR2b - JTAPI 2.2(3.4)
SR3 - JTAPI 2.2(3.4)
SR3a - JTAPI 2.2(3.6)
SR4 - JTAPI 2.2(3.8)
SR4b - JTAPI 2.2(3.8)
OS Release
OS 2000.2.5
SR6
SR7
SR8
OS 2000.2.6
SR1
SR2
SR3
SR4
SR5
SR6
SR7
OS 2000.2.7
SR1
SR2
SR3
SR4
SR5
SR6
SR7
SR8
OS 2000.4.13
SR13
SR23
SR33
SR43
SR53
OS 2000.4.1 a3
OS 2000.4.2
SR1
SR2
SR3
SR4
SR5a
SR6
SR7a
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
OS 2000.4.3a
SR1
SR3
SR4
SR5
SR6
SR7
SR8
SR9
OS 2000.4.4a
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
OS 2000.4.5a
SR1
SR2
OS 2000.4.5b
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
SR17
SR18
SR19
SR20
SR21
OS 2000.4.6
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
Hardware2
MCS-7815I-2.0-CC1 (EOS)4
MCS-7815I-3.0-CC1 (EOS)4
MCS-7815-I1-CC1
MCS-7815-I2-CCX15
MCS-7825-800 (EOS)4
MCS-7825-1133 (EOS)4
MCS-7825H-2.2-CC1 (EOS)4
MCS-7825I-3.0-CC1 (EOS)4
MCS-7825H-3.0-CC1 (EOS)4
MCS-7825-I1-CC1
MCS-7825-H1-CC16
MCS-7825-H2-CCX15,7
MCS-7825-I2-CCX15
MCS-7825-H3-CCX1
MCS-7825-I3-CCX1
MCS-7835-1000 (EOS)4
MCS-7835-1266 (EOS)4
MCS-7835I-2.4-CC1 (EOS)4
MCS-7835H-2.4-CC1 (EOS)4
MCS-7835H-3.0-CC1 (EOS)4
MCS-7835I-3.0-CC1 (EOS)4
MCS-7835-H1-CC1
MCS-7835-I1-CC1
MCS 7835-I1 - x346r single-cpu retrofit
MCS-7835-H1-DL380-G4 single CPU retrofit
MCS-7835-H2-CCX1
MCS-7835-I2-CCX1
MCS-7845-2.4-CC1 (EOS)4
MCS-7845I-3.0-CC1 (EOS)4
MCS-7845H-3.0-CC1 (EOS4
MCS-7845-I1-CC1
MCS-7845-H1-CC1
MCS-7845-I1-x346r double-cpu retrofit
MCS-7845-H1-DL380-G4 double-cpu retrofit
MCS-7845-H2-CCX1
MCS-7845-I2-CCX1
IP Phones for Cisco
Agent Desktop
IP Phones for
Cisco IP Phone
Agent
Cisco IP Phone
7902
7905G
7910
7911
7911G
7912
7921G
7940
7941
7941G
7960
7961
7970
7971
7985
Cisco IP Phone
7911
7921G
7940
7941
7960
7961
7970
7971
7911G
Cisco IP
Communicator10
IBM-330-1266 (EOS)4
IBM-342-1266 (EOS)4
IBM-345-2400 (EOS)4
IBM xSeries 200
IBM xSeries 205
IBM xSeries 206m 2.8 GHz
IBM xSeries 306 3.0 GHz
IBM xSeries 306 3.4 GHz
IBM xSeries 306m 2.8 GHz
IBM xSeries 306m 3.4 GHz
IBM xSeries 3250 Dual-core Xeon 2.13 GHz
IBM xSeries 345 Single 3.06 GHz Xeon
IBM xSeries 345 3.06 GHz Dual Xeon
IBM xSeries 346 3.4 GHz Single Xeon
IBM xSeries 346 3.4 GHz Dual Xeon
IBM xSeries 3650 Single Xeon 2.33 GHz
IBM xSeries 3650 Dual Xeon 2.33 GHz
Compaq DL 320
Compaq DL 380
Compaq DL 380 G2
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
DL 320 G2
DL 320-3.0GHz G2
DL 320 3.4 GHz G3
DL 320-G4 2.8 GHz
DL 320-G4 3.4 GHz
DL 320 G5 Dual-core 2.13GHz
DL380-G3 Single 2.4G Xeon
DL380-G3 Dual 2.4G Xeon
DL 380-3.0GHz G3 Single Xeon
DL 380-3.0GHz G3 Dual Xeon
DL 380-3.4GHz G4 Single Xeon
DL 380-3.4 GHz G4 Dual Xeon
DL 380-G58 9Single Dual-core Xeon
DL 380-G58 9Dual Dual-core Xeon
Cisco Systems, Inc.
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Page 110
Cisco CRS and Cisco IP IVR, Release 4.0(5/5a) SR1 Solution Set (Sheet 2 of 3)
CRS Java
Compatibility
for Custom
Classes/SDK
Security/AntiVirus
Software
Cisco Security Agent (CSA)
4.0.2.629-1.1(6)
4.0.2.629-1.1(7)
4.0.2.629-1.1(8)
4.0.2.629-1.1(9)
4.0.2.629-1.1(10)
4.5.0.573-2.0(1)
4.5.1.639-2.0(3)
4.5.1.645-2.0(4)
4.5.1.655-2.0(5)
5.0.0.187-3.0(1)
5.0.0.205-3.0(3)
5.0.0.210-3.0(3)
5.0.0.216-3.0(4)
5.0.0.217-3.0(5)
5.0.0.217-3.0(6)
5.0.0.225-3.0(7)
5.0.0.232-3.0(9)
5.0.0.235-3.0(10)
Sun JDK
1.4.2_08
Sun JDK
1.4.2_12
Directory
Historical/Config
Database
DC Version 2.5
MSDE 2000
Active Directory
2000
2003
2008
MS SQL Server 2000
Enterprise Database
Oracle 10g
Sybase Adaptive
Server 12
IBM DB2 8.2
MS SQL Server 2000
Netscape (iPlanet) 4.6.2
McAfee Virus Scan Enterprise
8.0
8.0i
8.5i11
Norton Antivirus Enterprise
9.0
Symantec Antivirus Corporate Edition
10.1
10.2
Trend Micro OfficeScan Antivirus
7.3
8.0 SP1
Backup and
Restore12
4.0.11
4.0.12
4.0.13
4.0.14
Editor Client OS
CAD/CSD/CDA Client OS13
HR Client14 OS
Win 2000 Professional
Win XP Professional
Win XP Professional SP2 (Please check Tech Tips & Release
Notes)
Win XP Professional SP3 (Please check Tech Tips & Release
Notes)
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips & Release Notes)
Win 2000 Professional
Win XP Professional
Win XP Professional SP2 (Please check Tech
Tips & Release Notes)
Win XP Professional SP3 (Please check Tech
Tips & Release Notes)
CAD/CSD Client Version
Media Term
Client Version
VPN
VPN Client for CAD/CSD/Media Term
6.1.4.5
Not applicable
4.6.02.0011
HR Client
MDAC
Supported Languages
Cisco Works
Wallboard
Crystal Reports
Version 2.7
IVR Prompts:
Campus Manager 4.0 (EOS)
Spectrum UltraLink-II
English (US, CA, GB), Spanish(US, MX, CO, ES), French (CA,
FR), German, Chinese (Mandarin), Japanese, Italian, Korean,
Portugese (BR), Hebrew (IL), Thai, Malay, Danish
CiscoWorks Resource Manager Essentials 4.0
INOVA DirectControl
Developer Edition 8.5
Professional Edition
8.5
CiscoWorks IP Telephony Monitor 2.0
Developer Edition 10.0
Professional Edition
10.0
ASR:
English (US, CA, GB), Spanish(US, MX, CO, ES), French (CA,
FR), German, Japanese, Italian
Developer Edition 11.0
Professional Edition
11.0
TTS:
English (US, CA, GB), Spanish(US, MX, CO, ES), French (CA,
FR), German, Italian (dependent on what you install from
MRCP vendors)
VXML Grammar:
English (US, CA, GB), Spanish(US, MX, CO, ES), French (CA,
FR), German, Japanese, Italian (dependent on what you
install from MRCP vendors)
CAD/CSD Supported Languages:
English, French, German, Spanish, Italian, Japanese &
Simplified Chinese
Historical Reporting Client:
English, French, German, Spanish, Italian, Japanese, &
Simplified Chinese
AppAdmin Client
IP Queue
Manager
Internet Explorer
5.x, 6.x, and 7.x16
ICM 7.0
ICM 7.1(3)
Speech Server15
MRCP
VXML
ScanSoft:
SpeechWorks Media Server 3.1.2
Open Speech Recognition Server 3.0.3
RealSpeak 4.0.1
Nuance:
MRCP Server 1.0 SP 8
Nuance Speech Recognition 8.5
Nuance Vocalizer 4.0.2
1.0
2.0
Cisco Systems, Inc.
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Cisco CRS and Cisco IP IVR, Release 4.0(5/5a) SR1 Solution Set (Sheet 3 of 3)
IPCC Express Gateway to ICM
ICM 7.0(0)
ICM 7.0(0) SR1
ICM 7.1(3)
IP Phones for
Desktop /
Endpoint
Monitoring
7911
7911G
7940
7941
7960
7961
7970
7971
1. Upgrades are also supported from all the corresponding Cisco CRS or Unified CCX SR releases mentioned in this column.
2. CRS 4.0 should have 1GB memory minimum.
3. Only for MCS-7825 (3.4 GHZ)
4. EOS (End of Sales) items are supported only for upgrade purposes.
5. CCX at the end of a Hardware name means “Contact Center Express.” This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified
Contact Center Express or Unified CCX.
6. Before updating your CRS product software on an MCS-7825H-3400, (HP Groton Phase 3) computer, you need to download from CCO an important patch to the
operating system for the HP MCS-7825H-3400. You can download it from http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des
7. The OS version for MCS-7825-H2-CCX1 must be 2000.4.4a minimum.
8. DL380-G5 requires OS 2000.4.5 or OS 2003.1.2a.
9. The supported processor speed for HPDL380-G5 is 2.33 GHz.
10. For supported Cisco IP Communicator (SCCP) versions, refer to the Cisco IP Communicator Compatibility with Cisco Unified CM Release table at http://
www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr.html#wp45351
11. Only Standard Protection mode is supported.
12. It is recommended that you always use the latest compatible version of Backup and Restore. See http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des for the most
currently available software.
13. CAD/CSD/CDA is not supported in 64-bit versions of the client operating system.
14. The computer on which you install the Cisco CRS Historical Reports client must be running the following software: Microsoft Internet Explorer version 5.5 or higher,
Microsoft Data Access Component (MDAC) version 2.7 or higher and Microsoft Windows 2000 Service Pack 2 or higher (if the computer is running Microsoft Windows
2000).
15. The latest Version of the ASR-TTS packages suggested by Nuance can be used. (http://network.nuance.com/portal/server.pt). Using the Latest Nuance Packages will
not impact the integration functionality between UCCX and Nuance, until there is any major change by Nuance in the underlying design. However, you should
maintain the compatibility among different ASR-TTS packages as suggested by Nuance.
16. You should disable the Internet Explorer pop-up blocker when using Internet Explorer, Version 7.0, with the CRS Application Administration web application. This is
not necessary when using it with CAD or CSD.
Cisco Systems, Inc.
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Page 112
Cisco CRS and Cisco IP IVR, Release 4.0(5/5a) SR2 Solution Set (Sheet 1 of 3)
Supported
Unified CCX/
IP IVR Upgrade
Paths1
CallManager
4.0(5/5a)
4.0(5/5a) SR1
4.1(2) - JTAPI 2.1(2.3)
SR1 - JTAPI 2.1(2.5)
4.1(3) - JTAPI 2.1(3.3)
SR1 - JTAPI 2.1(3.9)
SR2 - JTAPI 2.1(3.11)
SR3c - JTAPI 2.1(3.14)
SR4b - JTAPI 2.1(3.22)
SR4d - JTAPI 2.1(3.22)
SR5 - JTAPI 2.1(3.22)
SR5b - JTAPI 2.1(3.22)
SR5d - JTAPI 2.1(3.23)
SR6 - JTAPI 2.1(3.27)
SR7 - JTAPI 2.1(3.28)
SR8a - JTAPI 2.1(3.30)
4.2(1) - JTAPI 2.2(1.5)
SR1 - JTAPI 2.2(1.5)
SR1b - JTAPI 2.2(1.15)
4.2(3) - JTAPI 2.2(3.1)
SR1 - JTAPI 2.2(3.1)
SR2 - JTAPI 2.2(3.1)
SR2b - JTAPI 2.2(3.4)
SR3 - JTAPI 2.2(3.4)
SR3a - JTAPI 2.2(3.6)
SR4 - JTAPI 2.2(3.8)
SR4b - JTAPI 2.2(3.8)
OS Release
OS 2000.2.5
SR6
SR7
SR8
OS 2000.2.6
SR1
SR2
SR3
SR4
SR5
SR6
SR7
OS 2000.2.7
SR1
SR2
SR3
SR4
SR5
SR6
SR7
SR8
OS 2000.4.13
SR13
SR23
SR33
SR43
SR53
OS 2000.4.1 a3
OS 2000.4.2
SR1
SR2
SR3
SR4
SR5a
SR6
SR7a
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
OS 2000.4.3a
SR1
SR3
SR4
SR5
SR6
SR7
SR8
SR9
OS 2000.4.4a
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
OS 2000.4.5a
SR1
SR2
OS 2000.4.5b
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
SR17
SR18
SR19
SR20
SR21
OS 2000.4.6
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
Hardware2
MCS-7815I-2.0-CC1 (EOS)4
MCS-7815I-3.0-CC1 (EOS)4
MCS-7815-I1-CC1
MCS-7815-I2-CCX15
MCS-7825-800 (EOS)4
MCS-7825-1133 (EOS)4
MCS-7825H-2.2-CC1 (EOS)4
MCS-7825I-3.0-CC1 (EOS)4
MCS-7825H-3.0-CC1 (EOS)4
MCS-7825-I1-CC1
MCS-7825-H1-CC16
MCS-7825-H2-CCX15,7
MCS-7825-I2-CCX15
MCS-7825-H3-CCX1
MCS-7825-I3-CCX1
MCS-7835-1000 (EOS)4
MCS-7835-1266 (EOS)4
MCS-7835I-2.4-CC1 (EOS)4
MCS-7835H-2.4-CC1 (EOS)4
MCS-7835H-3.0-CC1 (EOS)4
MCS-7835I-3.0-CC1 (EOS)4
MCS-7835-H1-CC1
MCS-7835-I1-CC1
MCS 7835-I1 - x346r single-cpu retrofit
MCS-7835-H1-DL380-G4 single CPU retrofit
MCS-7835-H2-CCX1
MCS-7835-I2-CCX1
MCS-7845-2.4-CC1 (EOS)4
MCS-7845I-3.0-CC1 (EOS)4
MCS-7845H-3.0-CC1 (EOS4
MCS-7845-I1-CC1
MCS-7845-H1-CC1
MCS-7845-I1-x346r double-cpu retrofit
MCS-7845-H1-DL380-G4 double-cpu retrofit
MCS-7845-H2-CCX1
MCS-7845-H2-CCX28
MCS-7845-I2-CCX1
IP Phones for
Cisco
Agent Desktop
Cisco IP Phone
7902
7905G
7910
7911
7911G
7912
7921G
7940
7941
7941G
7960
7961
7970
7971
7985
Cisco IP
Communicator11
IBM-330-1266 (EOS)4
IBM-342-1266 (EOS)4
IBM-345-2400 (EOS)4
IBM xSeries 200
IBM xSeries 205
IBM xSeries 206m 2.8 GHz
IBM xSeries 306 3.0 GHz
IBM xSeries 306 3.4 GHz
IBM xSeries 306m 2.8 GHz
IBM xSeries 306m 3.4 GHz
IBM xSeries 3250 Dual-core Xeon 2.13 GHz
IBM xSeries 345 Single 3.06 GHz Xeon
IBM xSeries 345 3.06 GHz Dual Xeon
IBM xSeries 346 3.4 GHz Single Xeon
IBM xSeries 346 3.4 GHz Dual Xeon
IBM xSeries 3650 Single Xeon 2.33 GHz
IBM xSeries 3650 Dual Xeon 2.33 GHz
Compaq DL 320
Compaq DL 380
Compaq DL 380 G2
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
DL 320 G2
DL 320-3.0GHz G2
DL 320 3.4 GHz G3
DL 320-G4 2.8 GHz
DL 320-G4 3.4 GHz
DL 320 G5 Dual-core 2.13GHz
DL380-G3 Single 2.4G Xeon
DL380-G3 Dual 2.4G Xeon
DL 380-3.0GHz G3 Single Xeon
DL 380-3.0GHz G3 Dual Xeon
DL 380-3.4GHz G4 Single Xeon
DL 380-3.4 GHz G4 Dual Xeon
DL 380-G59 10Single Dual-core Xeon
DL 380-G59 10Dual Dual-core Xeon
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Page 113
IP Phones for
Cisco IP Phone
Agent
Cisco IP Phone
7911
7921G
7940
7941
7960
7961
7970
7971
7911G
Cisco CRS and Cisco IP IVR, Release 4.0(5/5a) SR2 Solution Set (Sheet 2 of 3)
Security/AntiVirus Software
Cisco Security Agent (CSA)
4.0.2.629-1.1(6)
4.0.2.629-1.1(7)
4.0.2.629-1.1(8)
4.0.2.629-1.1(9)
4.0.2.629-1.1(10)
4.5.0.573-2.0(1)
4.5.1.639-2.0(3)
4.5.1.645-2.0(4)
4.5.1.655-2.0(5)
5.0.0.187-3.0(1)
5.0.0.205-3.0(3)
5.0.0.210-3.0(3)
5.0.0.216-3.0(4)
5.0.0.217-3.0(5)
5.0.0.217-3.0(6)
5.0.0.225-3.0(7)
5.0.0.232-3.0(9)
5.0.0.235-3.0(10)
CRS Java Compatibility for
Custom Classes/SDK
Sun JDK 1.4.2_08
Sun JDK 1.4.2_12
Directory
DC Version 2.5
Historical/Config
Database
Enterprise
Database
Netscape (iPlanet) 4.6.2
MSDE 2000
Oracle 10g
MS SQL Server 2000 Sybase Adaptive
Server 12
IBM DB2 8.2
MS SQL Server
2000
MS SQL Server
2005
Editor Client OS
CAD/CSD/CDA Client OS14
HR Client15 OS
Win 2000 Professional
Win XP Professional
Win XP Professional SP2 (Please check Tech
Tips & Release Notes)
Win XP Professional SP3 (Please check Tech
Tips & Release Notes)
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips & Release Notes)
Win XP Professional SP3
(Please check Tech Tips & Release Notes)
Win 2000 Professional
Win XP Professional
Win XP Professional SP2 (Please check
Tech Tips & Release Notes)
Win XP Professional SP3 (Please check
Tech Tips & Release Notes)
CAD/CSD Client Version
Media Term
Client Version
VPN
VPN Client for CAD/CSD/Media Term
6.1.4.5
Not applicable
4.6.02.0011
Active Directory
2000
2003
2008
McAfee Virus Scan Enterprise
8.0
8.0i
8.5i12
Norton Antivirus Enterprise
9.0
Symantec Antivirus Corporate Edition
10.1
10.2
Trend Micro OfficeScan Antivirus
7.3
8.0 SP1
Backup and
Restore13
4.0.11
4.0.12
4.0.13
4.0.14
HR Client
MDAC
Version 2.7
Supported Languages
IVR Prompts:
English (US, CA, GB), Spanish(US, MX, CO, ES), French (CA,
FR), German, Chinese (Mandarin), Japanese, Italian, Korean,
Portugese (BR), Hebrew (IL), Thai, Malay, Danish
Cisco Works
Wallboard
Crystal Reports
Campus Manager 4.0 (EOS)
Spectrum UltraLinkII
Developer Edition
8.5
Professional
Edition 8.5
CiscoWorks Resource Manager Essentials 4.0
CiscoWorks IP Telephony Monitor 2.0
INOVA DirectControl
ASR:
English (US, CA, GB), Spanish(US, MX, CO, ES), French (CA,
FR), German, Japanese, Italian
Developer Edition
10.0
Professional
Edition 10.0
TTS:
English (US, CA, GB), Spanish(US, MX, CO, ES), French (CA,
FR), German, Italian (dependent on what you install from
MRCP
vendors)
Developer Edition
11.0
Professional
Edition 11.0
VXML Grammar:
English (US, CA, GB), Spanish(US, MX, CO, ES), French (CA,
FR), German, Japanese, Italian (dependent on what you install
from MRCP vendors)
CAD/CSD Supported Languages:
English, French, German, Spanish, Italian, Japanese & Simplified
Chinese
Historical Reporting Client:
English, French, German, Spanish, Italian, Japanese, &
Simplified Chinese
AppAdmin Client
IP Queue
Manager
Internet Explorer
5.x, 6.x, and 7.x17
ICM 7.0
ICM 7.1(3)
Speech Server16
MRCP
VXML
ScanSoft:
SpeechWorks Media Server 3.1.2
Open Speech Recognition Server 3.0.3
RealSpeak 4.0.1
Nuance:
MRCP Server 1.0 SP 8
Nuance Speech Recognition 8.5
Nuance Vocalizer 4.0.2
1.0
2.0
Cisco Systems, Inc.
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Cisco CRS and Cisco IP IVR, Release 4.0(5/5a) SR2 Solution Set (Sheet 3 of 3)
IPCC Express Gateway to ICM
ICM 7.0(0)
ICM 7.0(0) SR1
ICM 7.1(3)
IP Phones for
Desktop /
Endpoint
Monitoring
7911
7911G
7940
7941
7960
7961
7970
7971
1. Upgrades are also supported from all the corresponding Cisco CRS or Unified CCX SR releases mentioned in this column.
2. CRS 4.0 should have 1GB memory minimum.
3. Only for MCS-7825 (3.4 GHZ)
4. EOS (End of Sales) items are supported only for upgrade purposes.
5. CCX at the end of a Hardware name means “Contact Center Express.” This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified
Contact Center Express or Unified CCX.
6. Before updating your CRS product software on an MCS-7825H-3400, (HP Groton Phase 3) computer, you need to download from CCO an important patch to the
operating system for the HP MCS-7825H-3400. You can download it from http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des
7. The OS version for MCS-7825-H2-CCX1 must be 2000.4.4a minimum.
8. Only OS2000.4.6 and 2000.4.6SRX are supported.
9. DL380-G5 requires OS 2000.4.5 or OS 2003.1.2a.
10. The supported processor speed for HPDL380-G5 is 2.33 GHz.
11. For supported Cisco IP Communicator (SCCP) versions, refer to the Cisco IP Communicator Compatibility with Cisco Unified CM Release table at http://
www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr.html#wp45351.
12. Only Standard Protection mode is supported.
13. It is recommended that you always use the latest compatible version of Backup and Restore. See http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des for the most
currently available software.
14. CAD/CSD/CDA is not supported in 64-bit versions of the client operating system.
15. The computer on which you install the Cisco CRS Historical Reports client must be running the following software: Microsoft Internet Explorer version 5.5 or higher,
Microsoft Data Access Component (MDAC) version 2.7 or higher and Microsoft Windows 2000 Service Pack 2 or higher (if the computer is running Microsoft Windows
2000).
16. The latest Version of the ASR-TTS packages suggested by Nuance can be used. (http://network.nuance.com/portal/server.pt). Using the Latest Nuance Packages will
not impact the integration functionality between UCCX and Nuance, until there is any major change by Nuance in the underlying design. However, you should
maintain the compatibility among different ASR-TTS packages as suggested by Nuance.
17. You should disable the Internet Explorer pop-up blocker when using Internet Explorer, Version 7.0, with the CRS Application Administration web application. This is
not necessary when using it with CAD or CSD.
Cisco Systems, Inc.
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Cisco CRS and Cisco IP IVR, Release 4.1(1) Solution Set (Sheet 1 of 3)
Supported
Unified CCX/
IP IVR Upgrade
Paths1
3.x,
4.0(x)
CallManager2
OS Release
Hardware3
4.3(1) - JTAPI 2.3(0.3)
SR1 - JTAPI 2.3(0.3)
SR1a - JTAPI 2.3(0.3)
SR1b - JTAPI 2.3(1.3)
OS 2003.1.1
SR1
SR2
SR3
SR4
SR5
SR6
SR8
SR9
SR10
OS 2003.1.2a
SR1
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
SR17
SR18
SR19
SR20
SR21
OS 2003.1.3b
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
MCS-7815I-3.0-CC1 (EOS)6
MCS-7815-I1-CC1
MCS-7815-I2-CCX14
MCS-7816-I3-CCX1 5
MCS-7816-H3-CCX15
MCS-7825H-2.2-CC1 (EOS)6
MCS-7825I-3.0-CC1 (EOS)6
MCS-7825H-3.0-CC1 (EOS)6
MCS-7825-I1-CC1
MCS-7825-H1-CC16
MCS-7825-H2-CCX14,7
MCS-7825-I2-CCX14
MCS-7825-H3-CCX1 5
MCS-7825-I3-CCX15
MCS-7835I-2.4-CC1 (EOS)6
MCS-7835H-2.4-CC1 (EOS)6
MCS-7835H-3.0-CC1 (EOS)6
MCS-7835I-3.0-CC1 (EOS)6
MCS-7835-H1-CC1
MCS-7835-I1-CC1
MCS 7835-I1 - x346r single-cpu retrofit
MCS-7835-H1-DL380-G4 single CPU retrofit
MCS-7835-H2-CCX1
MCS-7835-I2-CCX1
MCS-7845-2.4-CC1 (EOS)6
MCS-7845I-3.0-CC1 (EOS)6
MCS-7845H-3.0-CC1 (EOS6
MCS-7845-I1-CC1
MCS-7845-H1-CC1
MCS-7845-I1-x346r double-cpu retrofit
MCS-7845-H1-DL380-G4 double-cpu retrofit
MCS-7845-H2-CCX1
MCS-7845-I2-CCX1
4.3(2) SR1 - JTAPI 2.3(2.2)
4.3(2) SR1b - JTAPI 2.3(2.5)
IP Phones for Cisco
Agent Desktop
IP Phones for
Cisco IP Phone
Agent
Cisco IP Phone
7902
7905G
7910
7911
7911G
7912
7921G
7940
7941
7941G
7960
7961
7970
7971
7985
Cisco IP Phone
7911
7911G
7921G
7940
7941
7960
7961
7970
7971
Cisco IP Communicator10
IBM-330-1266 (EOS)6
IBM-342-1266 (EOS)6
IBM-345-2400 (EOS)6
IBM xSeries 206m 2.8 GHz
IBM xSeries 306 3.0 GHz
IBM xSeries 306 3.4 GHz
IBM xSeries 306m 2.8 GHz
IBM xSeries 306m 3.4 GHz
IBM xSeries 3250 Dual-core Xeon 2.13 GHz
IBM xSeries 345 Single 3.06 GHz Xeon
IBM xSeries 345 3.06 GHz Dual Xeon
IBM xSeries 346 3.4 GHz Single Xeon
IBM xSeries 346 3.4 GHz Dual Xeon
IBM xSeries 3650 Single Xeon 2.33 GHz
IBM xSeries 3650 Dual Xeon 2.33 GHz
Compaq DL 380
Compaq DL 380 G2
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
DL 320 G2
DL 320-3.0GHz G2
DL 320 3.4 GHz G3
DL 320-G4 2.8 GHz
DL 320-G4 3.4 GHz
DL 320 G5 Dual-core 2.13GHz
DL380-G3 Single 2.4G Xeon
DL380-G3 Dual 2.4G Xeon
DL 380-3.0GHz G3 Single Xeon
DL 380-3.0GHz G3 Dual Xeon
DL 380-3.4GHz G4 Single Xeon
DL 380-3.4 GHz G4 Dual Xeon
DL 380-G58 9Single Dual-core Xeon
DL 380-G58 12Dual Dual-core Xeon
Cisco Systems, Inc.
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Cisco CRS and Cisco IP IVR, Release 4.1(1) Solution Set (Sheet 2 of 3)
Security/AntiVirus Software
Cisco Security Agent (CSA)
4.0.2.629-1.1(6)
4.0.2.629-1.1(7)
4.0.2.629-1.1(8)
4.0.2.629-1.1(9)
4.0.2.629-1.1(10)
4.5.0.573-2.0(1)
4.5.1.639-2.0(3)
4.5.1.645-2.0(4)
4.5.1.655-2.0(5)
5.0.0.187-3.0(1)
5.0.0.205-3.0(3)
5.0.0.210-3.0(3)
5.0.0.216-3.0(4)
5.0.0.217-3.0(5)
5.0.0.217-3.0(6)
5.0.0.225-3.0(7)
5.0.0.232-3.0(9)
5.0.0.235-3.0(10)
CRS Java
Compatibility for
Custom Classes/
SDK
Sun JDK 1.4.2_08
Sun JDK 1.4.2_12
Directory
Historical/Config
Database
Enterprise
Database
DC Version 2.5
MSDE 2000
Active Directory
2000
2003
2008
MS SQL Server 2000
Oracle 10g
Sybase Adaptive
Server 12
IBM DB2 8.2
MS SQL Server 2000
MS SQL Server 2000 SP4
Netscape (iPlanet) 4.6.2
McAfee Virus Scan Enterprise
8.0
8.0i
8.5i11
Norton Antivirus Enterprise
9.0
Symantec Antivirus Corporate Edition
10.1
10.2
Trend Micro OfficeScan Antivirus
7.3
Backup and
Restore12
Editor
Client OS
4.0.12
4.0.13
4.0.14
Win 2000 Professional
Win XP Professional
Win XP Professional SP2 (Please check Tech Tips &
Release Notes)
Win XP Professional SP3 (Please check Tech Tips &
Release Notes)
CAD/CSD/CDA Client OS13
HR Client14 OS
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips & Release Notes)
Win 2000 Professional
Win XP Professional
Win XP Professional SP2 (Please check Tech Tips &
Release Notes)
Win XP Professional SP3 (Please check Tech Tips &
Release Notes)
CAD/CSD Client Version
Media Term
Client Version
VPN
VPN Client for CAD/CSD/Media Term
6.3.1.10
Not applicable
4.6.02.0011
HR Client MDAC
Supported Languages
Cisco Works
Wallboard
Crystal Reports
Version 2.7
IVR Prompts:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Chinese (Mandarin),
Japanese, Italian, Korean, Portugese (BR),
Hebrew (IL), Thai, Malay, Danish
Campus Manager 4.0 (EOS)
Spectrum UltraLink-II
CiscoWorks Resource Manager Essentials 4.0
INOVA DirectControl
Developer Edition 8.5
Professional Edition
8.5
CiscoWorks IP Telephony Monitor 2.0
Developer Edition
10.0
Professional Edition
10.0
ASR:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Japanese, Italian
Developer Edition
11.0
Professional Edition
11.0
TTS:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Italian (dependent on
what you install from MRCP vendors)
VXML Grammar:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Japanese, Italian
(dependent on what you install from MRCP
vendors)
CAD/CSD Supported Languages:
English, French, German, Spanish, Italian, Japanese
& Simplified Chinese
Historical Reporting Client:
English, French, German, Spanish, Italian,
Japanese, & Simplified Chinese
AppAdmin Client
IP Queue
Manager
Internet Explorer
5.x, 6.x, and 7.x16
ICM 7.0
ICM 7.1(3)
Speech Server15
MRCP
VXML
ScanSoft:
SpeechWorks Media Server 3.1.2
Open Speech Recognition Server 3.0.3
RealSpeak 4.0.1
Nuance
MRCP Server 1.0 SP 8
Nuance Speech Recognition 8.5
Nuance Vocalizer 4.0.2
1.0
2.0
Cisco Systems, Inc.
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Page 117
Cisco CRS and Cisco IP IVR, Release 4.1(1) Solution Set (Sheet 3 of 3)
IPCC Express Gateway to ICM
ICM
ICM
ICM
ICM
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
7.0(0)
7.0(0) SR1
7.1(3)
7.5(2)
IP Phones for
Desktop /
Endpoint
Monitoring
7911
7911G
7940
7941
7960
7961
7970
7971
Upgrades are also supported from all the corresponding Cisco CRS or Unified CCX SR releases mentioned in this column.
UCM 4.1 is EoL
CRS 4.1 should have a 72GB HD and 2G RAM minimum.
CCX at the end of a Hardware name means “Contact Center Express.” This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified
Contact Center Express or Unified CCX.
The hardware is compatible with OS 2003.1.2a and higher.
EOS (End of Sales) items are supported only for upgrade purposes.
The OS version for MCS-7825-H2-CCX1 must be 2000.4.4a minimum.
DL380-G5 requires OS 2000.4.5 or OS 2003.1.2a.
The supported processor speed for HPDL380-G5 is 2.33 GHz.
For supported Cisco IP Communicator (SCCP) versions, refer to the Cisco IP Communicator Compatibility with Cisco Unified CM Release table at http://www.cisco.com/
en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr.html#wp45351.
Only Standard Protection mode is supported.
It is recommended that you always use the latest compatible version of Backup and Restore. See http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des for the most
currently available software.
CAD/CSD/CDA is not supported in 64-bit versions of the client operating system.
The computer on which you install the Cisco CRS Historical Reports client must be running the following software: Microsoft Internet Explorer version 5.5 or higher,
Microsoft Data Access Component (MDAC) version 2.7 or higher and Microsoft Windows 2000 Service Pack 2 or higher (if the computer is running Microsoft Windows
2000).
The latest Version of the ASR-TTS packages suggested by Nuance can be used. (http://network.nuance.com/portal/server.pt). Using the Latest Nuance Packages will
not impact the integration functionality between UCCX and Nuance, until there is any major change by Nuance in the underlying design. However, you should maintain
the compatibility among different ASR-TTS packages as suggested by Nuance.
You should disable the Internet Explorer pop-up blocker when using Internet Explorer, Version 7.0, with the CRS Application Administration web application. This is not
necessary when using it with CAD or CSD.
Cisco Systems, Inc.
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Page 118
Cisco CRS and Cisco IP IVR, Release 4.1(1) SR1 Solution Set (Sheet 1 of 3)
Supported
Unified CCX/
IP IVR Upgrade
Paths1
4.1(1)
CallManager2
OS Release
Hardware3
4.3(1) - JTAPI 2.3(0.3)
SR1 - JTAPI 2.3(0.3)
SR1a - JTAPI 2.3(0.3)
SR1b - JTAPI 2.3(1.3)
OS 2003.1.1
SR1
SR2
SR3
SR4
SR5
SR6
SR8
SR9
SR10
OS 2003.1.2a
SR1
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
SR17
SR18
SR19
SR20
SR21
OS 2003.1.3b
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
MCS-7815I-3.0-CC1 (EOS)6
MCS-7815-I1-CC1
MCS-7815-I2-CCX14
MCS-7816-I3-CCX1 5
MCS-7816-H3-CCX15
MCS-7825H-2.2-CC1 (EOS)6
MCS-7825I-3.0-CC1 (EOS)6
MCS-7825H-3.0-CC1 (EOS)6
MCS-7825-I1-CC1
MCS-7825-H1-CC16
MCS-7825-H2-CCX14,7
MCS-7825-I2-CCX14
MCS-7825-H3-CCX1 5
MCS-7825-I3-CCX15
MCS-7835I-2.4-CC1 (EOS)6
MCS-7835H-2.4-CC1 (EOS)6
MCS-7835H-3.0-CC1 (EOS)6
MCS-7835I-3.0-CC1 (EOS)6
MCS-7835-H1-CC1
MCS-7835-I1-CC1
MCS 7835-I1 - x346r single-cpu retrofit
MCS-7835-H1-DL380-G4 single CPU retrofit
MCS-7835-H2-CCX1
MCS-7835-I2-CCX1
MCS-7845-2.4-CC1 (EOS)6
MCS-7845I-3.0-CC1 (EOS)6
MCS-7845H-3.0-CC1 (EOS6
MCS-7845-I1-CC1
MCS-7845-H1-CC1
MCS-7845-I1-x346r double-cpu retrofit
MCS-7845-H1-DL380-G4 double-cpu retrofit
MCS-7845-H2-CCX1
MCS-7845-I2-CCX1
4.3(2) SR1 - JTAPI 2.3(2.2)
4.3(2) SR1b - JTAPI 2.3(2.5)
IP Phones for Cisco
Agent Desktop
IP Phones for
Cisco IP Phone
Agent
Cisco IP Phone
7902
7905G
7910
7911
7911G
7912
7921G
7940
7941
7941G
7960
7961
7970
7971
7985
Cisco IP Phone
7911
7911G
7921G
7940
7941
7960
7961
7970
7971
Cisco IP Communicator10
IBM-330-1266 (EOS)6
IBM-342-1266 (EOS)6
IBM-345-2400 (EOS)6
IBM xSeries 206m 2.8 GHz
IBM xSeries 306 3.0 GHz
IBM xSeries 306 3.4 GHz
IBM xSeries 306m 2.8 GHz
IBM xSeries 306m 3.4 GHz
IBM xSeries 3250 Dual-core Xeon 2.13 GHz
IBM xSeries 345 Single 3.06 GHz Xeon
IBM xSeries 345 3.06 GHz Dual Xeon
IBM xSeries 346 3.4 GHz Single Xeon
IBM xSeries 346 3.4 GHz Dual Xeon
IBM xSeries 3650 Single Xeon 2.33 GHz
IBM xSeries 3650 Dual Xeon 2.33 GHz
Compaq DL 380
Compaq DL 380 G2
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
HP
DL 320 G2
DL 320-3.0GHz G2
DL 320 3.4 GHz G3
DL 320-G4 2.8 GHz
DL 320-G4 3.4 GHz
DL 320 G5 Dual-core 2.13GHz
DL380-G3 Single 2.4G Xeon
DL380-G3 Dual 2.4G Xeon
DL 380-3.0GHz G3 Single Xeon
DL 380-3.0GHz G3 Dual Xeon
DL 380-3.4GHz G4 Single Xeon
DL 380-3.4 GHz G4 Dual Xeon
DL 380-G58 9Single Dual-core Xeon
DL 380-G58 9Dual Dual-core Xeon
Cisco Systems, Inc.
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Page 119
Cisco CRS and Cisco IP IVR, Release 4.1(1) SR1 Solution Set (Sheet 2 of 3)
CRS Java
Compatibility for
Custom Classes/
SDK
Security/AntiVirus
Software
Cisco Security Agent (CSA)
4.0.2.629-1.1(6)
4.0.2.629-1.1(7)
4.0.2.629-1.1(8)
4.0.2.629-1.1(9)
4.0.2.629-1.1(10)
4.5.0.573-2.0(1)
4.5.1.639-2.0(3)
4.5.1.645-2.0(4)
4.5.1.655-2.0(5)
5.0.0.187-3.0(1)
5.0.0.205-3.0(3)
5.0.0.210-3.0(3)
5.0.0.216-3.0(4)
5.0.0.217-3.0(5)
5.0.0.217-3.0(6)
5.0.0.225-3.0(7)
5.0.0.232-3.0(9)
5.0.0.235-3.0(10)
Sun JDK 1.4.2_08
Sun JDK 1.4.2_12
Directory
Historical/Config
Database
Enterprise
Database
DC Version 2.5
MSDE 2000
Active Directory
2000
2003
2008
MS SQL Server 2000
Oracle 10g
Sybase Adaptive
Server 12
IBM DB2 8.2
MS SQL Server 2000
MS SQL Server 2000 SP4
Netscape (iPlanet) 4.6.2
McAfee Virus Scan Enterprise
8.0
8.0i
8.5i11
Norton Antivirus Enterprise
9.0
Symantec Antivirus Corporate Edition
10.1
10.2
Trend Micro OfficeScan Antivirus
7.3
Backup and
Restore12
Editor
Client OS
4.0.12
4.0.13
4.0.14
Win 2000 Professional
Win XP Professional
Win XP Professional SP2 (Please check Tech Tips &
Release Notes)
Win XP Professional SP3 (Please check Tech Tips &
Release Notes)
CAD/CSD/CDA Client OS13
HR Client14 OS
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips & Release Notes)
Win 2000 Professional
Win XP Professional
Win XP Professional SP2 (Please check Tech Tips &
Release Notes)
Win XP Professional SP3 (Please check Tech Tips &
Release Notes)
CAD/CSD Client Version
Media Term
Client Version
VPN
VPN Client for CAD/CSD/Media Term
Quality Management
(QM)
WorkForce
Management
(WFM)
6.3.1.10
Not applicable
4.6.02.0011
2.3(1)
8.0(1)
Supported Languages
Cisco Works
Wallboard
Crystal Reports
IVR Prompts:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Chinese (Mandarin),
Japanese, Italian, Korean, Portugese (BR),
Hebrew (IL), Thai, Malay, Danish
Campus Manager 4.0 (EOS)
Spectrum UltraLink-II
CiscoWorks Resource Manager Essentials 4.0
INOVA DirectControl
Developer Edition 8.5
Professional Edition
8.5
HR Client
MDAC
Version 2.7
CiscoWorks IP Telephony Monitor 2.0
Developer Edition
10.0
Professional Edition
10.0
ASR:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Japanese, Italian
Developer Edition
11.0
Professional Edition
11.0
TTS:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Italian (dependent on
what you install from MRCP vendors)
VXML Grammar:
English (US, CA, GB), Spanish(US, MX, CO, ES),
French (CA, FR), German, Japanese, Italian
(dependent on what you install from MRCP
vendors)
CAD/CSD Supported Languages:
English, French, German, Spanish, Italian, Japanese
& Simplified Chinese
Historical Reporting Client:
English, French, German, Spanish, Italian,
Japanese, & Simplified Chinese
AppAdmin Client
IP Queue
Manager
Internet Explorer
5.x, 6.x, and 7.x16
ICM 7.0
ICM 7.1(3)
Speech Server15
MRCP
VXML
ScanSoft:
SpeechWorks Media Server 3.1.2
Open Speech Recognition Server 3.0.3
RealSpeak 4.0.1
Nuance:
MRCP Server 1.0 SP 8
Nuance Speech Recognition 8.5
Nuance Vocalizer 4.0.2
1.0
2.0
Cisco Systems, Inc.
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Page 120
Cisco CRS and Cisco IP IVR, Release 4.1(1) SR1 Solution Set (Sheet 3 of 3)
IPCC Express Gateway to ICM
ICM
ICM
ICM
ICM
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
7.0(0)
7.0(0) SR1
7.1(3)
7.5(2)
IP Phones for
Desktop /
Endpoint
Monitoring
7911
7911G
7940
7941
7960
7961
7970
7971
Upgrades are also supported from all the corresponding Cisco CRS or Unified CCX SR releases mentioned in this column.
UCM 4.1 is EoL.
CRS 4.1 should have a 72GB HD and 2G RAM minimum.
CCX at the end of a Hardware name means “Contact Center Express.” This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified
Contact Center Express or Unified CCX.
The hardware is compatible with OS 2003.1.2a and higher.
EOS (End of Sales) items are supported only for upgrade purposes.
The OS version for MCS-7825-H2-CCX1 must be 2000.4.4a minimum.
DL380-G5 requires OS 2000.4.5 or OS 2003.1.2a.
The supported processor speed for HPDL380-G5 is 2.33 GHz.
For supported Cisco IP Communicator (SCCP) versions, refer to the Cisco IP Communicator Compatibility with Cisco Unified CM Release table at http://www.cisco.com/
en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr.html#wp45351.
Only Standard Protection mode is supported.
It is recommended that you always use the latest compatible version of Backup and Restore. See http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des for the most
currently available software.
CAD/CSD/CDA is not supported in 64-bit versions of the client operating system.
The computer on which you install the Cisco CRS Historical Reports client must be running the following software: Microsoft Internet Explorer version 5.5 or higher,
Microsoft Data Access Component (MDAC) version 2.7 or higher and Microsoft Windows 2000 Service Pack 2 or higher (if the computer is running Microsoft Windows
2000).
The latest Version of the ASR-TTS packages suggested by Nuance can be used. (http://network.nuance.com/portal/server.pt). Using the Latest Nuance Packages will
not impact the integration functionality between UCCX and Nuance, until there is any major change by Nuance in the underlying design. However, you should maintain
the compatibility among different ASR-TTS packages as suggested by Nuance.
You should disable the Internet Explorer pop-up blocker when using Internet Explorer, Version 7.0, with the CRS Application Administration web application. This is not
necessary when using it with CAD or CSD.
Cisco Systems, Inc.
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Page 121
Cisco CRS and Cisco IP IVR, Release 4.5(1) and 4.5(1)SR1 Solution Set
(Sheet 1 of 3)
Supported
Unified CCX/
IP IVR
Upgrade
Paths1
CallManager
OS Release
Hardware
5.0(1) - JTAPI 3.0(1.3)
OS 2000.2.7
SR1
SR2
SR3
SR4
SR5
SR6
SR7
SR8
OS 2000.4.12
SR11
SR21
SR31
SR41
SR51
OS 2000.4.1 a1
OS 2000.4.2
SR1
SR2
SR3
SR4
SR5a
SR6
SR7a
SR8
SR10
SR11
SR12
SR13
SR14
SR15
SR16
OS 2000.4.3a
SR1
SR3
SR4
SR5
SR6
SR7
SR8
SR9
OS 2000.4.4a
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
OS 2000.4.5a
SR1
SR2
OS 2000.4.5b
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
SR17
SR18
SR19
SR20
SR21
OS 2000.4.6
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
MCS-7815-I1-CC1
MCS-7815-I1-CC2
MCS-7815-I2-CCX13
MCS-7825-I1-CC1
MCS-7825-H1-CC1
MCS-7825-H2-CCX13,4
MCS-7825-I2-CCX13
MCS-7825-H3-CCX1
MCS-7825-I3-CCX1
MCS-7835-H1-CC1
MCS-7835-I1-CC1
MCS 7835-I1 - x346r
single-cpu retrofit
MCS-7835-H1-DL380-G4
single CPU retrofit
MCS-7835-H2-CCX1
MCS-7835-I2-CCX1
MCS-7845-I1-CC1
MCS-7845-H1-CC1MCS-7845-I1
x346r double-cpu retrofit
MCS-7845-H1-DL380-G4
double-cpu retrofit
MCS-7845-H2-CCX1
MCS-7845-I2-CCX1
IBM xSeries
IBM xSeries
IBM xSeries
IBM xSeries
IBM xSeries
GHz
IBM xSeries
IBM xSeries
IBM xSeries
GHz
IBM xSeries
HP
HP
HP
HP
HP
HP
HP
HP
DL
DL
DL
DL
DL
DL
DL
DL
306 3.0 GHz
306 3.4 GHz
306m 2.8 GHz
306m 3.4 GHz
3250 Dual-core Xeon 2.13
IP Phones for Cisco
Agent Desktop
IP Phones for
Cisco IP Phone Agent
Cisco IP Phone 7902 (SCCP)
Cisco IP Phone 7905G (SCCP)
Cisco IP Phone 7910 (SCCP)
Cisco IP Phone 7911G (SCCP)
Cisco IP Phone 7912 (SCCP)
Cisco IP Phone 7921G (SCCP)
Cisco IP Phone 7940 (SCCP)
Cisco IP Phone 7941G (SCCP)
Cisco IP Phone 7941G -GE (SCCP)
Cisco IP Phone 7960 (SCCP)
Cisco IP Phone 7961G (SCCP)
Cisco IP Phone 7961G-GE (SCCP)
Cisco IP Phone 7970 (SCCP)
Cisco IP Phone 7971 (SCCP)
Cisco IP Phone 7985 (SCCP)
Cisco IP Phone 7911G (SIP)
Cisco IP Phone 7941G (SIP)
Cisco IP Phone 7941G -GE (SIP)
Cisco IP Phone 7961G (SIP)
Cisco IP Phone 7961G-GE (SIP)
Cisco IP Phone 7970 (SIP)
Cisco IP Phone 7971G (SIP)
Cisco IP Phone 7942 (SCCP & SIP)
Cisco IP Phone 7962 (SCCP & SIP)
Cisco IP Phone 7945 (SCCP & SIP)
Cisco IP Phone 7965G (SCCP &
SIP)
Cisco IP Phone 7975 (SCCP & SIP)
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
SIP)
Cisco
SIP)
Cisco
SIP)
Cisco
SIP)
Cisco
SIP)
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
Phone 7911G (SCCP)
Phone 7912 (SCCP)
Phone 7921G (SCCP)
Phone 7940 (SCCP)
Phone 7941G (SCCP)
Phone 7941G -GE (SCCP)
Phone 7960 (SCCP)
Phone 7961G (SCCP)
Phone 7961G-GE (SCCP)
Phone 7970 (SCCP)
Phone 7971G (SCCP)
Phone 7911G (SIP)
Phone 7941G (SIP)
Phone 7941G -GE (SIP)
Phone 7961G (SIP)
Phone 7961G-GE (SIP)
Phone 7970 (SIP)
Phone 7971G (SIP)
Phone 7942 (SCCP &
IP Phone 7962 (SCCP &
IP Phone 7945 (SCCP &
IP Phone 7965G (SCCP &
IP Phone 7975 (SCCP &
Cisco IP Communicator (SCCP)7
346 3.4 GHz Single Xeon
346 3.4 GHz Dual Xeon
3650 Single Xeon 2.33
3650 Dual Xeon 2.33 GHz
320 3.4 GHz G3
320-G4 2.8 GHz
320-G4 3.4 GHz
320 G5 Dual-core 2.13GHz
380-3.4GHz G4 Single Xeon
380-3.4 GHz G4 Dual Xeon
380-G55 6Single Dual-core Xeon
380-G55 6Dual Dual-core Xeon
Cisco Systems, Inc.
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Page 122
Cisco CRS and Cisco IP IVR, Release 4.5(1) and 4.5(1)SR1 Solution Set
(Sheet 2 of 3)
Security/AntiVirus
Software
Cisco Security Agent (CSA)
4.5.1.639-2.0(3)
4.5.1.645-2.0(4)
5.0.0.187-3.0(1)
5.0.0.205-3.0(3)
5.0.0.210-3.0(3)
5.0.0.210-3.0(3)
5.0.0.216-3.0(4)
5.0.0.217-3.0(5)
5.0.0.217-3.0(6)
5.0.0.225-3.0(7)
5.0.0.232-3.0(9)
5.0.0.235-3.0(10)
McAfee Virus Scan Enterprise
8.0
8.0i
CRS Java Compatibility for Custom Classes/SDK
Historical/Config
Database
Sun JDK 1.4.2_08
MSDE 2000
Enterprise Database
MS SQL Server 2000 + sp4
Oracle 10g
Sybase Adaptive Server 12
IBM DB2 8.2
MS SQL Server 2000
Norton Antivirus Enterprise
9.0
Symantec Antivirus Corporate
Edition
10.1
10.2
Symantec Endpoint Protection
11
Trend Micro OfficeScan Antivirus
7.3
Backup and
Restore8
Editor Client OS
CAD/CSD/CDA Client OS9
HR Client10 OS
4.0.9
4.0.10
4.0.11
4.0.12
4.0.13
4.0.14
Win 2000 Professional
Win XP Professional
Win XP Professional SP2 (Please check Tech
Tips & Release Notes)
Win XP Professional SP3 (Please check Tech
Tips & Release Notes)
Win 2000 Professional SP4
Win XP Professional SP1
Win XP Professional SP2
(Please check Tech Tips & Release
Notes)
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips & Release
Notes)
Win XP Professional SP3 (Please
check Tech Tips & Release Notes)
CAD/CSD Client Version
Cisco VPN Client for CAD/CSD
6.2.0.19
4.6.02.0011
HR Client
MDAC
Version 2.7
Supported Languages
Wallboard
Cisco Works
Crystal Reports
IVR Prompts:
English (US, CA, GB), Spanish (US, MX,
CO, ES), French (CA, FR), German, Chinese
(Mandarin), Japanese, Italian, Korean,
Portugese (BR), Hebrew (IL), Thai, Malay,
Danish
Spectrum 3.1.2
Campus Manager 4.0 (EOS)
INOVA (light link) 5.0.43
CiscoWorks Resource Manager
Essentials 4.0
Developer Edition 10.0
Professional Edition 10.0
CiscoWorks IPCOM 1.0
ASR Grammar for workflow steps:
English (US, GB), Spanish(MX, CO, ES),
French (CA, FR), German, Japanese, Italian
TTS:
Dependent on what you install from TTS
vendor
VXML Grammar:
Dependent on what you install from MRCP
vendor)
CAD/CSD Supported Languages:
English, French, German,
Spanish, Italian, Japanese & Simplified
Chinese
Cisco IP Phone Agent Supported
Languages:
English, French, German, Spanish, Italian,
Japanese
Historical Reporting Client:
English, French, German, Spanish, Italian,
Japanese, & Simplified Chinese
AppAdmin, AppSupervisor, AppUser
Client
IP Queue
Manager
Internet Explorer
5.x and 6.x
ICM 7.0(0) SR3
ICM 7.1(3)
MRCP
Speech Server11
VXML
1.0
Scansoft/Nuance:
SpeechWorks Media Server 3.1.6
Open Speech Recognition Server
3.0.4
RealSpeak 4.0.6
2.0
Nuance 8.5:
MRCP Server 1.0 SP 9
Speech Recognition 8.5, SP050513
Vocalizer 4.0.5
Cisco Systems, Inc.
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Page 123
Cisco CRS and Cisco IP IVR, Release 4.5(1) and 4.5(1)SR1 Solution Set
(Sheet 3 of 3)
IPCC Express Gateway to ICM
ICM 7.0(0) SR3
ICM 7.1(3)
IP Phones for Desktop / Endpoint
Monitoring
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
7911G (SCCP)
7912G-A (SCCP)
7940 (SCCP)
7941G (SCCP)
7941G -GE (SCCP)
7960 (SCCP)
7961G (SCCP)
7961G-GE (SCCP)
7970 (SCCP)
7971G (SCCP)
7911G (SIP)
7941G (SIP)
7941G -GE (SIP)
7961G (SIP)
7961G-GE (SIP)
7970 (SIP)
7971G (SIP)
7942 (SCCP & SIP)
7962 (SCCP & SIP)
7945 (SCCP & SIP)
7965G (SCCP & SIP)
7975 (SCCP & SIP)
1. Upgrades are also supported from all the corresponding Cisco CRS or Unified CCX SR releases mentioned in this column.
2. Only for MCS-7825 (3.4 GHZ)
3. CCX at the end of a Hardware name means “Contact Center Express.” This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified
Contact Center Express or Unified CCX.
4. The OS version for MCS-7825-H2-CCX1 must be 2000.4.4a minimum.
5. DL380-G5 requires OS 2000.4.5 or OS 2003.1.2a.
6. The supported processor speed for HPDL380-G5 is 2.33 GHz.
7. For supported Cisco IP Communicator (SCCP) versions, refer to the Cisco IP Communicator Compatibility with Cisco Unified CM Release table at
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr.html#wp45351.
8. It is recommended that you always use the latest compatible version of Backup and Restore. See http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des for the most
currently available software.
9. CAD/CSD/CDA is not supported in 64-bit versions of the client operating system.
10. The computer on which you install the Cisco CRS Historical Reports client must be running the following software: Microsoft Internet Explorer version 5.5 or higher,
Microsoft Data Access Component (MDAC) version 2.7 or higher and Microsoft Windows 2000 Service Pack 2 or higher (if the computer is running Microsoft Windows
2000).
11. The latest Version of the ASR-TTS packages suggested by Nuance can be used. (http://network.nuance.com/portal/server.pt). Using the Latest Nuance Packages will
not impact the integration functionality between UCCX and Nuance, until there is any major change by Nuance in the underlying design. However, you should
maintain the compatibility among different ASR-TTS packages as suggested by Nuance.
Cisco Systems, Inc.
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Page 124
Cisco CRS and Cisco IP IVR, Release 4.5(2) Solution Set (Sheet 1 of 3)
Supported
Unified CCX/
IP IVR
Upgrade
Paths1
4.5(1)
CallManager
OS Release
5.0(1) - JTAPI 3.0(1.3)
OS 2000.2.7
SR1
SR2
SR3
SR4
SR5
SR6
SR7
SR8
OS 2000.4.12
SR11
SR21
SR31
SR41
SR51
OS 2000.4.1 a1
OS 2000.4.2
SR1
SR2
SR3
SR4
SR5a
SR6
SR7a
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
OS 2000.4.3a
SR1
SR3
SR4
SR5
SR6
SR7
SR8
SR9
OS 2000.4.4a
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
OS 2000.4.5a
SR1
SR2
OS 2000.4.5b
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
SR17
SR18
SR19
SR20
SR21
OS 2000.4.6
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
5.0(2) - JTAPI 3.0(2.3)
File name 5.0.2.1000-3
5.0(4) - JTAPI 3.0(4.5)
File name 5.0.4.1000-1
5.1(1b) - JTAPI 3.1(1.4)
File name 5.1.1.3000-5
5.1(2) - JTAPI 3.1(2.5)
File name 5.1.2.1000-11
5.1(2b) JTAPI 3.1(2.5)
File name 5.1.2.3000-2
5.1(3) - JTAPI 3.1(3.7)
File name 5.1.3.1000-11
5.1(3a) - JTAPI 3.1(3.7)
File name 5.1.3.2000-3
5.1(3c) - JTAPI 3.1(3.7)
File name 5.1.3.4000-4
5.1(3e) - JTAPI 3.1(3.7)
File name 5.1.3.6000-2
Hardware
MCS-7815-I1-CC1
MCS-7815-I2-CCX1
MCS-7815-I1-CC2
MCS-7815-I2-CCX13
MCS-7825-I1-CC1
MCS-7825-H1-CC1
MCS-7825-H2-CCX13,
MCS-7825-I2-CCX13
MCS-7825-H3-CCX1
MCS-7825-I3-CCX1
MCS-7835-H1-CC1
MCS-7835-I1-CC1
MCS 7835-I1 - x346r
single-cpu retrofit
MCS-7835-H1-DL380-G4
single CPU retrofit
MCS-7835-H2-CCX1
MCS-7835-I2-CCX1
MCS-7845-I1-CC1
MCS-7845-H1-CC1
MCS-7845-I1-x346r
double-cpu retrofit
MCS-7845-H1-DL380-G4
double-cpu retrofit
MCS-7845-H2-CCX1
MCS-7845-I2-CCX1
IBM xSeries 306 3.0 GHz
IBM xSeries 306 3.4 GHz
IBM xSeries 306m 2.8 GHz
IBM xSeries 306m 3.4 GHz
IBM xSeries 3250 Dual-core
Xeon 2.13 GHz
IBM xSeries 346 3.4 GHz Single
Xeon
IBM xSeries 346 3.4 GHz Dual
Xeon
IBM xSeries 3650 Single Xeon
2.33 GHz
IBM xSeries 3650 Dual Xeon
2.33 GHz
IP Phones for Cisco
Agent Desktop
IP Phones for
Cisco IP Phone Agent
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
Phone 7902 (SCCP)
Phone 7905G (SCCP)
Phone 7910 (SCCP)
Phone 7911G (SCCP)
Phone 7912 (SCCP)
Phone 7921G (SCCP)
Phone 7940 (SCCP)
Phone 7941G (SCCP)
Phone 7941G -GE (SCCP)
Phone 7960 (SCCP)
Phone 7961G (SCCP)
Phone 7961G-GE (SCCP)
Phone 7970 (SCCP)
Phone 7971 (SCCP)
Phone 7985 (SCCP)
Phone 7911G (SIP)
Phone 7941G (SIP)
Phone 7941G -GE (SIP)
Phone 7961G (SIP)
Phone 7961G-GE (SIP)
Phone 7970 (SIP)
Phone 7971G (SIP)
Phone 7942 (SCCP & SIP)
Phone 7962 (SCCP & SIP)
Phone 7945 (SCCP & SIP)
Phone 7965G (SCCP & SIP)
Phone 7975 (SCCP & SIP)
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Cisco IP Communicator (SCCP)6
HP DL 320 3.4 GHz G3
HP DL 320-G4 2.8 GHz
HP DL 320-G4 3.4 GHz
HP DL 320 G5 Dual-core
2.13GHz
HP DL 380-3.4GHz G4 Single
Xeon
HP DL 380-3.4 GHz G4 Dual
Xeon
HP DL 380-G54 5Single Dual-core
Xeon
HP DL 380-G5 4 5Dual Dual-core
Xeon
Cisco Systems, Inc.
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Page 125
7911G (SCCP)
7912 (SCCP)
7921G (SCCP)
7940 (SCCP)
7941G (SCCP)
7941G -GE (SCCP)
7960 (SCCP)
7961G (SCCP)
7961G-GE (SCCP)
7970 (SCCP)
7971G (SCCP)
7911G (SIP)
7941G (SIP)
7941G -GE (SIP)
7961G (SIP)
7961G-GE (SIP)
7970 (SIP)
7971G (SIP)
7942 (SCCP & SIP)
7962 (SCCP & SIP)
7945 (SCCP & SIP)
7965G (SCCP & SIP)
7975 (SCCP & SIP)
Cisco CRS and Cisco IP IVR, Release 4.5(2) Solution Set (Sheet 2 of 3)
Security/AntiVirus
Software
CRS Java Compatibility for Custom Classes/
SDK
Historical/Config
Database
Cisco Security Agent (CSA)
4.5.1.639-2.0(3)
4.5.1.645-2.0(4)
4.5.1.655-2.0(5)
5.0.0.205-3.0(3)
5.0.0.210-3.0(3)
5.0.0.216-3.0(4)
5.0.0.217-3.0(5)
5.0.0.217-3.0(6)
5.0.0.225-3.0(7)
5.0.0.232-3.0(9)
5.0.0.235-3.0(10)
McAfee Virus Scan Enterprise
8.0
8.0i
8.5i7
Sun JDK 1.4.2_08
MSDE 2000
MS SQL Server 2000 + sp4
Enterprise Database
Oracle 10g
Sybase Adaptive Server 12
IBM DB2 8.2
MS SQL Server 2000
Norton Antivirus Enterprise
9.0
Symantec Antivirus Corporate Edition
10.1
10.2
Symantec Endpoint Protection
11
Trend Micro OfficeScan Antivirus
7.3
Backup and
Restore8
Editor
Client OS
4.0.9
4.0.10
4.0.11
4.0.12
4.0.13
4.0.14
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips & Release Notes)
Win XP Professional SP3 (Please check Tech
Tips & Release Notes)
CAD/CSD/CDA Client OS9
HR Client10 OS
Win 2000 Professional SP4
Win XP Professional SP1
Win XP Professional SP2
(Please check Tech Tips &
Release Notes)
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips & Release Notes)
Win XP Professional SP3 (Please check Tech Tips & Release Notes)
CAD/CSD Client Version
Cisco VPN Client for CAD/CSD
6.2.0.19
4.6.02.0011
HR Client
MDAC
Version 2.7
Supported Languages
Wallboard
Cisco Works
Crystal Reports
IVR Prompts:
English (US, CA, GB), Spanish (US, MX, CO,
ES), French (CA, FR), German, Chinese
(Mandarin), Japanese, Italian, Korean,
Portugese (BR), Hebrew (IL), Thai, Malay,
Danish
Spectrum 3.1.2
Campus Manager 4.0 (EOS)
INOVA (light link) 5.0.43
CiscoWorks Resource Manager
Essentials 4.0
Developer Edition 10.0
Professional Edition 10.0
CiscoWorks IPCOM 1.0
ASR Grammar for workflow steps:
English (US, GB), Spanish(MX, CO, ES),
French (CA, FR), German, Japanese, Italian
TTS:
Dependent on what you install from TTS
vendor
VXML Grammar:
Dependent on what you install from MRCP
vendor
CAD/CSD Supported Languages:
English, French, German, Spanish, Italian,
Japanese & Simplified Chinese
Cisco IP Phone Agent Supported
Languages:
English, French, German, Spanish, Italian,
Japanese
Historical Reporting Client:
English, French, German, Spanish, Italian,
Japanese, & Simplified Chinese
AppAdmin, AppSupervisor, AppUser
Client
IP Queue
Manager
Internet Explorer
5.x and 6.x
ICM 7.0(0) SR3
ICM 7.1(3)
MRCP
Speech Server11
VXML
1.0
Scansoft/Nuance:
SpeechWorks Media Server 3.1.6
Open Speech Recognition Server
3.0.4
RealSpeak 4.0.6
2.0
Nuance 8.5:
MRCP Server 1.0 SP 9
Speech Recognition 8.5, SP050513
Vocalizer 4.0.5
Cisco Systems, Inc.
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Page 126
Cisco CRS and Cisco IP IVR, Release 4.5(2) Solution Set (Sheet 3 of 3)
IPCC Express Gateway to ICM
ICM 7.0(0) SR3
ICM 7.1(3)
IP Phones for Desktop / Endpoint Monitoring
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
7911G (SCCP)
7912G-A (SCCP)
7940 (SCCP)
7941G (SCCP)
7941G -GE (SCCP)
7960 (SCCP)
7961G (SCCP)
7961G-GE (SCCP)
7970 (SCCP)
7971G (SCCP)
7911G (SIP)
7941G (SIP)
7941G -GE (SIP)
7961G (SIP)
7961G-GE (SIP)
7970 (SIP)
7971G (SIP)
7942 (SCCP & SIP)
7962 (SCCP & SIP)
7945 (SCCP & SIP)
7965G (SCCP & SIP)
7975 (SCCP & SIP)
1. Upgrades are also supported from all the corresponding Cisco CRS or Unified CCX SR releases mentioned in this column.
2. Only for MCS-7825 (3.4 GHZ)
3. CCX at the end of a Hardware name means “Contact Center Express.” This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified
Contact Center Express or Unified CCX.
4. DL380-G5 requires OS 2000.4.5 or OS 2003.1.2a.
5. The supported processor speed for HPDL380-G5 is 2.33 GHz.
6. For supported Cisco IP Communicator (SCCP) versions, refer to the Cisco IP Communicator Compatibility with Cisco Unified CM Release table at
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr.html#wp45351.
7. Only Standard Protection mode is supported.
8. It is recommended that you always use the latest compatible version of Backup and Restore. See http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des for the most
currently available software.
9. CAD/CSD/CDA is not supported in 64-bit versions of the client operating system.
10. The computer on which you install the Cisco CRS Historical Reports client must be running the following software: Microsoft Internet Explorer version 5.5 or higher,
Microsoft Data Access Component (MDAC) version 2.7 or higher and Microsoft Windows 2000 Service Pack 2 or higher (if the computer is running Microsoft Windows
2000).
11. The latest Version of the ASR-TTS packages suggested by Nuance can be used. (http://network.nuance.com/portal/server.pt). Using the Latest Nuance Packages will
not impact the integration functionality between UCCX and Nuance, until there is any major change by Nuance in the underlying design. However, you should
maintain the compatibility among different ASR-TTS packages as suggested by Nuance.
Cisco Systems, Inc.
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Page 127
Cisco CRS and Cisco IP IVR, Release 4.5(2) SR1 Solution Set (Sheet 1 of 3)
Supported
Unified
CCX/IP IVR
Upgrade
Paths1
4.5(2)
CallManager
OS Release
Hardware
IP Phones for Cisco
Agent Desktop
IP Phones for
Cisco IP Phone Agent
5.0(1) - JTAPI 3.0(1.3)
OS 2000.2.7
SR1
SR2
SR3
SR4
SR5
SR6
SR7
SR8
OS 2000.4.12
SR11
SR21
SR31
SR41
SR51
OS 2000.4.1 a1
OS 2000.4.2
SR1
SR2
SR3
SR4
SR5a
SR6
SR7a
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
OS 2000.4.3a
SR1
SR3
SR4
SR5
SR6
SR7
SR8
SR9
OS 2000.4.4a
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
OS 2000.4.5a
SR1
SR2
OS 2000.4.5b
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
SR17
SR18
SR19
SR20
SR21
OS 2000.4.6
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
MCS-7815-I1-CC1
MCS-7815-I2-CCX1
MCS-7815-I1-CC2
MCS-7815-I2-CCX13
MCS-7825-I1-CC1
MCS-7825-H1-CC1
MCS-7825-H2-CCX13,4
MCS-7825-I2-CCX13
MCS-7825-H3-CCX15
MCS-7825-I3-CCX15
MCS-7835-H1-CC1
MCS-7835-I1-CC1
MCS 7835-I1 - x346r
single-cpu retrofit
MCS-7835-H1-DL380-G4
single CPU retrofit
MCS-7835-H2-CCX1
MCS-7835-I2-CCX1
MCS-7845-I1-CC1
MCS-7845-H1-CC1
MCS-7845-I1-x346r
double-cpu retrofit
MCS-7845-H1-DL380-G4
double-cpu retrofit
MCS-7845-H2-CCX1
MCS-7845-I2-CCX1
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
5.0(2) - JTAPI 3.0(2.3)
File name 5.0.2.1000-3
5.0(4) - JTAPI 3.0(4.5)
File name 5.0.4.1000-1
5.1(1b) - JTAPI 3.1(1.4)
File name 5.1.1.3000-5
5.1(2) - JTAPI 3.1(2.5)
File name 5.1.2.1000-11
5.1(2b) JTAPI 3.1(2.5)
File name 5.1.2.3000-2
5.1(3) - JTAPI 3.1(3.7)
File name 5.1.3.1000-12
5.1(3a) - JTAPI 3.1(3.7)
File name 5.1.3.2000-3
5.1(3c) - JTAPI 3.1(3.7)
File name 5.1.3.4000-4
5.1(3e) - JTAPI 3.1(3.7)
File name 5.1.3.6000-2
IBM xSeries
IBM xSeries
IBM xSeries
IBM xSeries
IBM xSeries
2.13 GHz
IBM xSeries
IBM xSeries
IBM xSeries
GHz
IBM xSeries
GHz
HP DL
HP DL
HP DL
HP DL
HP DL
HP DL
HP DL
Xeon
HP DL
306 3.0 GHz
306 3.4 GHz
306m 2.8 GHz
306m 3.4 GHz
3250 Dual-core Xeon
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
Phone 7902 (SCCP)
Phone 7905G (SCCP)
Phone 7910 (SCCP)
Phone 7911G (SCCP)
Phone 7912 (SCCP)
Phone 7921G (SCCP)
Phone 7940 (SCCP)
Phone 7941G (SCCP)
Phone 7941G -GE (SCCP)
Phone 7960 (SCCP)
Phone 7961G (SCCP)
Phone 7961G-GE (SCCP)
Phone 7970 (SCCP)
Phone 7971 (SCCP)
Phone 7985 (SCCP)
Phone 7911G (SIP)
Phone 7941G (SIP)
Phone 7941G -GE (SIP)
Phone 7961G (SIP)
Phone 7961G-GE (SIP)
Phone 7970 (SIP)
Phone 7971G (SIP)
Phone 7942 (SCCP & SIP)
Phone 7962 (SCCP & SIP)
Phone 7945 (SCCP & SIP)
Phone 7965G (SCCP & SIP)
Phone 7975 (SCCP & SIP)
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Cisco IP Communicator (SCCP)8
346 3.4 GHz Single Xeon
346 3.4 GHz Dual Xeon
3650 Single Xeon 2.33
3650 Dual Xeon 2.33
320 3.4 GHz G3
320-G4 2.8 GHz
320-G4 3.4 GHz
320 G5 Dual-core 2.13GHz
380-3.4GHz G4 Single Xeon
380-3.4 GHz G4 Dual Xeon
380-G56 7Single Dual-core
380-G56
7Dual
Dual-core Xeon
Cisco Systems, Inc.
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Page 128
7911G (SCCP)
7912 (SCCP)
7921G (SCCP)
7940 (SCCP)
7941G (SCCP)
7941G -GE (SCCP)
7960 (SCCP)
7961G (SCCP)
7961G-GE (SCCP)
7970 (SCCP)
7971G (SCCP)
7911G (SIP)
7941G (SIP)
7941G -GE (SIP)
7961G (SIP)
7961G-GE (SIP)
7970 (SIP)
7971G (SIP)
7942 (SCCP & SIP)
7962 (SCCP & SIP)
7945 (SCCP & SIP)
7965G (SCCP & SIP)
7975 (SCCP & SIP)
Cisco CRS and Cisco IP IVR, Release 4.5(2) SR1 Solution Set (Sheet 2 of 3)
Security/AntiVirus
Software
Cisco Security Agent (CSA)
4.5.1.639-2.0(3)
4.5.1.645-2.0(4)
4.5.1.655-2.0(5)
5.0.0.187-3.0(1)
5.0.0.205-3.0(3)
5.0.0.210-3.0(3)
5.0.0.216-3.0(4)
5.0.0.217-3.0(5)
5.0.0.217-3.0(6)
5.0.0.225-3.0(7)
5.0.0.232-3.0(9)
5.0.0.235-3.0(10)
McAfee Virus Scan Enterprise
8.0
8.0i
8.5i9
CRS Java Compatibility for Custom Classes/SDK
Historical/Config
Database
Sun JDK 1.4.2_08
MSDE 2000
Enterprise Database
MS SQL Server 2000 + sp4
Oracle 10g
Sybase Adaptive Server 12
IBM DB2 8.2
MS SQL Server 2000
CAD/CSD/CDA Client OS11
HR Client12 OS
Win 2000 Professional SP4
Win XP Professional SP1
Win XP Professional SP2
(Please check Tech Tips & Release
Notes)
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips & Release
Notes)
Win XP Professional SP3 (Please
check Tech Tips & Release Notes)
Wallboard
Cisco Works
Crystal Reports
Spectrum 3.1.2
Campus Manager 4.0 (EOS)
INOVA (light link) 5.0.43
CiscoWorks Resource Manager
Essentials 4.0
Developer Edition 10.0
Professional Edition 10.0
Norton Antivirus Enterprise
9.0
Symantec Antivirus Corporate
Edition
10.1
10.2
Symantec Endpoint Protection
11
Trend Micro OfficeScan Antivirus
7.3
Backup and
Restore10
Editor
Client OS
4.0.9
4.0.10
4.0.11
4.0.12
4.0.13
4.0.14
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips & Release Notes)
Win XP Professional SP3 (Please check Tech
Tips & Release Notes)
CAD/CSD Client Version
Cisco VPN Client for CAD/CSD
6.2.0.19
4.6.02.0011
HR Client
MDAC
Version 2.7
Supported Languages
IVR Prompts:
English (US, CA, GB), Spanish (US, MX,
CO, ES), French (CA, FR), German, Chinese
(Mandarin), Japanese, Italian, Korean,
Portugese (BR), Hebrew (IL), Thai, Malay,
Danish
CiscoWorks IPCOM 1.0
ASR Grammar for workflow steps:
English (US, GB), Spanish(MX, CO, ES),
French (CA, FR), German, Japanese, Italian
TTS:
dependent on what you install from TTS
vendor
VXML Grammar:
dependent on what you install from MRCP
vendor
CAD/CSD Supported Languages:
English, French, German,
Spanish, Italian, Japanese & Simplified
Chinese
Cisco IP Phone Agent Supported
Languages:
English, French, German, Spanish, Italian,
Japanese
Historical Reporting Client:
English, French, German, Spanish, Italian,
Japanese, & Simplified Chinese
AppAdmin, AppSupervisor, AppUser
Client
IP Queue
Manager
Internet Explorer
5.x and 6.x, and 7.x14
ICM 7.0(0) SR3
ICM 7.1(3)
MRCP
Speech Server13
VXML
1.0
Scansoft/Nuance:
SpeechWorks Media Server 3.1.6
Open Speech Recognition Server
3.0.4
RealSpeak 4.0.6
2.0
Nuance 8.5:
MRCP Server 1.0 SP 9
Speech Recognition 8.5, SP050513
Vocalizer 4.0.5
Cisco Systems, Inc.
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Page 129
Cisco CRS and Cisco IP IVR, Release 4.5(2) SR1 Solution Set (Sheet 3 of 3)
IPCC Express Gateway to ICM
ICM 7.0(0) SR3
ICM 7.1(3)
IP Phones for Desktop / Endpoint
Monitoring
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
7911G (SCCP)
7912G-A (SCCP)
7940 (SCCP)
7941G (SCCP)
7941G -GE (SCCP)
7960 (SCCP)
7961G (SCCP)
7961G-GE (SCCP)
7970 (SCCP)
7971G (SCCP)
7911G (SIP)
7941G (SIP)
7941G -GE (SIP)
7961G (SIP)
7961G-GE (SIP)
7970 (SIP)
7971G (SIP)
7942 (SCCP & SIP)
7962 (SCCP & SIP)
7945 (SCCP & SIP)
7965G (SCCP & SIP)
7975 (SCCP & SIP)
1. Upgrades are also supported from all the corresponding Cisco CRS or Unified CCX SR releases mentioned in this column.
2. Only for MCS-7825 (3.4 GHZ)
3. CCX at the end of a Hardware name means “Contact Center Express.” This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified
Contact Center Express or Unified CCX.
4. The OS version for MCS-7825-H2-CCX1 must be 2000.4.4a minimum.
5. The hardware is compatible with OS 2003.1.2a and higher.
6. DL380-G5 requires OS 2000.4.5 or OS 2003.1.2a.
7. The supported processor speed for HPDL380-G5 is 2.33 GHz.
8. For supported Cisco IP Communicator (SCCP) versions, refer to the Cisco IP Communicator Compatibility with Cisco Unified CM Release table at
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr.html#wp45351.
9. Only Standard Protection mode is supported.
10. It is recommended that you always use the latest compatible version of Backup and Restore. See http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des for the most
currently available software.
11. CAD/CSD/CDA is not supported in 64-bit versions of the client operating system.
12. The computer on which you install the Cisco CRS Historical Reports client must be running the following software: Microsoft Internet Explorer version 5.5 or higher,
Microsoft Data Access Component (MDAC) version 2.7 or higher and Microsoft Windows 2000 Service Pack 2 or higher (if the computer is running Microsoft Windows
2000).
13. The latest Version of the ASR-TTS packages suggested by Nuance can be used. (http://network.nuance.com/portal/server.pt). Using the Latest Nuance Packages will
not impact the integration functionality between UCCX and Nuance, until there is any major change by Nuance in the underlying design. However, you should
maintain the compatibility among different ASR-TTS packages as suggested by Nuance.
14. You should disable the Internet Explorer pop-up blocker when using Internet Explorer, Version 7.0, with the CRS Application Administration web application. This is
not necessary when using it with CAD or CSD.
Cisco Systems, Inc.
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Page 130
Cisco CRS and Cisco IP IVR, Release 4.5(2) SR2 Solution Set (Sheet 1 of 3)
Supported
Unified
CCX/IP IVR
Upgrade
Paths1
4.5(2)
4.5(2) SR1
CallManager
OS Release
Hardware
IP Phones for Cisco
Agent Desktop
IP Phones for
Cisco IP Phone Agent
5.0(1) - JTAPI 3.0(1.3)
OS 2000.2.7
SR1
SR2
SR3
SR4
SR5
SR6
SR7
SR8
OS 2000.4.12
SR11
SR21
SR31
SR41
SR51
OS 2000.4.1 a1
OS 2000.4.2
SR1
SR2
SR3
SR4
SR5a
SR6
SR7a
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
OS 2000.4.3a
SR1
SR3
SR4
SR5
SR6
SR7
SR8
SR9
OS 2000.4.4a
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
OS 2000.4.5a
SR1
SR2
OS 2000.4.5b
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
SR17
SR18
SR19
SR20
SR21
OS 2000.4.6
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
MCS-7815-I1-CC1
MCS-7815-I2-CCX1
MCS-7815-I1-CC2
MCS-7815-I2-CCX13
MCS-7825-I1-CC1
MCS-7825-H1-CC1
MCS-7825-H2-CCX13,4
MCS-7825-I2-CCX13
MCS-7825-H3-CCX15
MCS-7825-I3-CCX15
MCS-7835-H1-CC1
MCS-7835-I1-CC1
MCS 7835-I1 - x346r
single-cpu retrofit
MCS-7835-H1-DL380-G4
single CPU retrofit
MCS-7835-H2-CCX1
MCS-7835-I2-CCX1
MCS-7845-I1-CC1
MCS-7845-H1-CC1
MCS-7845-I1-x346r
double-cpu retrofit
MCS-7845-H1-DL380-G4
double-cpu retrofit
MCS-7845-H2-CCX1
MCS-7845-I2-CCX1
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
5.0(2) - JTAPI 3.0(2.3)
File name 5.0.2.1000-3
5.0(4) - JTAPI 3.0(4.5)
File name 5.0.4.1000-1
5.1(1b) - JTAPI 3.1(1.4)
File name 5.1.1.3000-5
5.1(2) - JTAPI 3.1(2.5)
File name 5.1.2.1000-11
5.1(2b) JTAPI 3.1(2.5)
File name 5.1.2.3000-2
5.1(3) - JTAPI 3.1(3.7)
File name 5.1.3.1000-12
5.1(3a) - JTAPI 3.1(3.7)
File name 5.1.3.2000-3
5.1(3c) - JTAPI 3.1(3.7)
File name 5.1.3.4000-4
5.1(3e) - JTAPI 3.1(3.7)
File name 5.1.3.6000-2
IBM xSeries
IBM xSeries
IBM xSeries
IBM xSeries
IBM xSeries
2.13 GHz
IBM xSeries
IBM xSeries
IBM xSeries
GHz
IBM xSeries
GHz
HP DL
HP DL
HP DL
HP DL
HP DL
HP DL
HP DL
Xeon
HP DL
306 3.0 GHz
306 3.4 GHz
306m 2.8 GHz
306m 3.4 GHz
3250 Dual-core Xeon
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
7902 (SCCP)
7905G (SCCP)
7910 (SCCP)
7911G (SCCP)
7912 (SCCP)
7921G (SCCP)
7940 (SCCP)
7941G (SCCP)
7941G -GE (SCCP)
7960 (SCCP)
7961G (SCCP)
7961G-GE (SCCP)
7970 (SCCP)
7971 (SCCP)
7985 (SCCP)
7911G (SIP)
7941G (SIP)
7941G -GE (SIP)
7961G (SIP)
7961G-GE (SIP)
7970 (SIP)
7971G (SIP)
7942 (SCCP & SIP)
7962 (SCCP & SIP)
7945 (SCCP & SIP)
7965G (SCCP & SIP)
7975 (SCCP & SIP)
IP Phone 7911G (SCCP)
IP Phone 7912 (SCCP)
IP Phone 7921G (SCCP)
IP Phone 7940 (SCCP)
IP Phone 7941G (SCCP)
IP Phone 7941G -GE (SCCP)
IP Phone 7960 (SCCP)
IP Phone 7961G (SCCP)
IP Phone 7961G-GE (SCCP)
IP Phone 7970 (SCCP)
IP Phone 7971G (SCCP)
IP Phone 7911G (SIP)
IP Phone 7941G (SIP)
IP Phone 7941G -GE (SIP)
IP Phone 7961G (SIP)
IP Phone 7961G-GE (SIP)
IP Phone 7970 (SIP)
IP Phone 7971G (SIP)
IP Phone 7942 (SCCP & SIP)
IP Phone 7962 (SCCP & SIP)
IP Phone 7945 (SCCP & SIP)
IP Phone 7965G (SCCP & SIP)
IP Phone 7975 (SCCP & SIP)
Cisco IP Communicator (SCCP)8
346 3.4 GHz Single Xeon
346 3.4 GHz Dual Xeon
3650 Single Xeon 2.33
3650 Dual Xeon 2.33
320 3.4 GHz G3
320-G4 2.8 GHz
320-G4 3.4 GHz
320 G5 Dual-core 2.13GHz
380-3.4GHz G4 Single Xeon
380-3.4 GHz G4 Dual Xeon
380-G56 7Single Dual-core
380-G56 7Dual Dual-core Xeon
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Cisco CRS and Cisco IP IVR, Release 4.5(2) SR2 Solution Set (Sheet 2 of 3)
Security/AntiVirus
Software
Cisco Security Agent (CSA)
4.5.1.639-2.0(3)
4.5.1.645-2.0(4)
4.5.1.655-2.0(5)
5.0.0.187-3.0(1)
5.0.0.205-3.0(3)
5.0.0.210-3.0(3)
5.0.0.216-3.0(4)
5.0.0.217-3.0(5)
5.0.0.217-3.0(6)
5.0.0.225-3.0(7)
5.0.0.232-3.0(9)
5.0.0.235-3.0(10)
McAfee Virus Scan Enterprise
8.0
8.0i
8.5i9
CRS Java Compatibility for Custom Classes/SDK
Historical/Config
Database
Sun JDK 1.4.2_08
MSDE 2000
MS SQL Server 2000 + sp4
Enterprise Database
Oracle 10g
Sybase Adaptive Server 12
IBM DB2 8.2
MS SQL Server 2000
Norton Antivirus Enterprise
9.0
Symantec Antivirus Corporate
Edition
10.1
10.2
Symantec Endpoint Protection
11
Trend Micro OfficeScan Antivirus
7.3
Backup and
Restore10
Editor
Client OS
4.0.9
4.0.10
4.0.11
4.0.12
4.0.13
4.0.14
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips & Release Notes)
Win XP Professional SP3 (Please check
Tech Tips & Release Notes)
CAD/CSD/CDA Client OS11
HR Client12 OS
Win 2000 Professional SP4
Win XP Professional SP1
Win XP Professional SP2
(Please check Tech Tips & Release
Notes)
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips & Release
Notes)
Win XP Professional SP3 (Please
check Tech Tips & Release Notes)
CAD/CSD Client Version
Cisco VPN Client for CAD/CSD
6.2.0.19
4.6.02.0011
HR Client
MDAC
Version 2.7
Supported Languages
Wallboard
Cisco Works
Crystal Reports
IVR Prompts:
English (US, CA, GB), Spanish (US, MX,
CO, ES), French (CA, FR), German,
Chinese (Mandarin), Japanese, Italian,
Korean, Portugese (BR), Hebrew (IL),
Thai, Malay, Danish
Spectrum 3.1.2
Campus Manager 4.0 (EOS)
INOVA (light link) 5.0.43
CiscoWorks Resource Manager
Essentials 4.0
Developer Edition 10.0
Professional Edition 10.0
CiscoWorks IPCOM 1.0
ASR Grammar for workflow steps:
English (US, GB), Spanish(MX, CO, ES),
French (CA, FR), German, Japanese,
Italian
TTS:
Dependent on what you install from TTS
vendor
VXML Grammar:
Dependent on what you install from MRCP
vendor
CAD/CSD Supported Languages:
English, French, German, Spanish, Italian,
Japanese & Simplified Chinese
Cisco IP Phone Agent Supported
Languages:
English, French, German, Spanish, Italian,
Japanese
Historical Reporting Client:
English, French, German, Spanish, Italian,
Japanese, & Simplified Chinese
AppAdmin, AppSupervisor, AppUser
Client
IP Queue
Manager
Internet Explorer
5.x and 6.x, and 7.x14
ICM 7.0(0) SR3
ICM 7.1(3)
MRCP
Speech Server13
VXML
1.0
Scansoft/Nuance:
SpeechWorks Media Server 3.1.6
Open Speech Recognition Server
3.0.4
RealSpeak 4.0.6
2.0
Nuance 8.5:
MRCP Server 1.0 SP 9
Speech Recognition 8.5, SP050513
Vocalizer 4.0.5
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Page 132
Cisco CRS and Cisco IP IVR, Release 4.5(2) SR2 Solution Set (Sheet 3 of 3)
IPCC Express Gateway to ICM
ICM 7.0(0) SR3
ICM 7.1(3)
IP Phones for Desktop / Endpoint
Monitoring
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
7911G (SCCP)
7912G-A (SCCP)
7940 (SCCP)
7941G (SCCP)
7941G -GE (SCCP)
7960 (SCCP)
7961G (SCCP)
7961G-GE (SCCP)
7970 (SCCP)
7971G (SCCP)
7911G (SIP)
7941G (SIP)
7941G -GE (SIP)
7961G (SIP)
7961G-GE (SIP)
7970 (SIP)
7971G (SIP)
7942 (SCCP & SIP)
7962 (SCCP & SIP)
7945 (SCCP & SIP)
7965G (SCCP & SIP)
7975 (SCCP & SIP)
1. Upgrades are also supported from all the corresponding Cisco CRS or Unified CCX SR releases mentioned in this column.
2. Only for MCS-7825 (3.4 GHZ)
3. CCX at the end of a Hardware name means “Contact Center Express.” This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified
Contact Center Express or Unified CCX.
4. The OS version for MCS-7825-H2-CCX1 must be 2000.4.4a minimum.
5. The hardware is compatible with OS 2003.1.2a and higher.
6. DL380-G5 requires OS 2000.4.5 or OS 2003.1.2a.
7. The supported processor speed for HPDL380-G5 is 2.33 GHz.
8. For supported Cisco IP Communicator (SCCP) versions, refer to the Cisco IP Communicator Compatibility with Cisco Unified CM Release table at
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr.html#wp45351.
9. Only Standard Protection mode is supported.
10. It is recommended that you always use the latest compatible version of Backup and Restore. See http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des for the most
currently available software.
11. CAD/CSD/CDA is not supported in 64-bit versions of the client operating system.
12. The computer on which you install the Cisco CRS Historical Reports client must be running the following software: Microsoft Internet Explorer version 5.5 or higher,
Microsoft Data Access Component (MDAC) version 2.7 or higher and Microsoft Windows 2000 Service Pack 2 or higher (if the computer is running Microsoft Windows
2000).
13. The latest Version of the ASR-TTS packages suggested by Nuance can be used. (http://network.nuance.com/portal/server.pt). Using the Latest Nuance Packages will
not impact the integration functionality between UCCX and Nuance, until there is any major change by Nuance in the underlying design. However, you should
maintain the compatibility among different ASR-TTS packages as suggested by Nuance.
14. You should disable the Internet Explorer pop-up blocker when using Internet Explorer, Version 7.0, with the CRS Application Administration web application. This is
not necessary when using it with CAD or CSD.
Cisco Systems, Inc.
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Page 133
Cisco CRS and Cisco Unified IP IVR, Release 5.0(1) SR1 Solution Set
Supported
Unified CCX/
IP IVR
Upgrade
Paths1
5.0(1)
Cisco Unified
Communications Manager
(Unified CM) Releases
5.1(1b) - JTAPI 3.1(1.4)
File name 5.1.1.3000-5
5.1(2) - JTAPI 3.1(2.5)
File name 5.1.2.1000-11
5.1(2b) JTAPI 3.1(2.5)
File name 5.1.2.3000-2
5.1(3) - JTAPI 3.1(3.7)
File name 5.1.3.1000-12
5.1(3a) - JTAPI 3.1(3.7)
File name 5.1.3.2000-3
5.1(3c) - JTAPI 3.1(3.7)
File name 5.1.3.4000-4
5.1(3e) - JTAPI 3.1(3.7)
File name 5.1.3.6000-2
5.1(3f) JTAPI 3.1(3.7)
File name 5.1.3.7000-5
5.1(3g) JTAPI 3.1(3.7)
File name 5.1.3.8000-4
Unified CM and Unified CM
Business Edition
6.0(1) - JTAPI 6.0(1.1000)-5
Filename 6.0.1.1000.037
6.0(1a) - JTAPI 6.0(1.1000)-5
File name 6.0.1.2000-4
Cisco Unified
Communications Manager
Express (Unified CME)3
4.2
OS Releases
Hardware2
OS 2003.1.1
SR1
SR2
SR3
SR4
SR5
SR6
SR8
SR9
SR10
OS 2003.1.2a
SR1
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
SR17
SR18
SR19
SR20
SR21
OS 2003.1.3b
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
OS 2003.1.4a
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
OS 2003.1.5
SR1
SR2
SR3
OS 2003.1.5a
SR3a
SR4
SR5
SR6
SR7
SR8
MCS-7815-I1-CC14
MCS-7815-I1-CC2
MCS-7815-I2-CCX1
MCS-7816-I3-CCX15
MCS-7816-I4-CCX1
MCS-7816-H3-CCX15
MCS-7825-I1-CC1
MCS-7825-I2-CCX1
MCS-7825-I3-CCX15
MCS-7825-I4-CCX1
MCS-7825-H1-CC1
MCS-7825-H2-CCX1
MCS-7825-H3-CCX15
MCS-7825-H4-CCX1
MCS-7835-H1-CC1
MCS-7835-H2-CCX1
MCS-7835-I1-CC1
MCS-7835-I2-CCX1
MCS 7835-I1 - x346r single-cpu
retrofit
MCS-7835-H1-DL380-G4 single
CPU retrofit
MCS-7845-I1-CC1
MCS-7845-I2-CCX1
MCS-7845-H1-CC1
MCS-7845-H2-CCX1
MCS-7845-I1-x346r double-cpu
retrofit
MCS-7845-H1-DL380-G4
double-cpu retrofit
(Sheet 1 of 3)
IP Phones for Cisco
Agent Desktop
IP Phones for
Cisco IP Phone Agent
Cisco IP Phone 7905G (SCCP)
Cisco IP Phone 7911G (SCCP)
Cisco IP Phone 7912G (SCCP)
Cisco IP Phone 7921G (SCCP)
Cisco IP Phone 7940G (SCCP)
Cisco IP Phone 7941G (SCCP)
Cisco IP Phone 7941G-GE (SCCP)
Cisco IP Phone 7960G (SCCP)
Cisco IP Phone 7961G (SCCP)
Cisco IP Phone 7961G-GE (SCCP)
Cisco IP Phone 7970G (SCCP)
Cisco IP Phone 7971G-GE (SCCP)
Cisco IP Phone 7985G (SCCP)
Cisco IP Phone 7911G (SIP)
Cisco IP Phone 7941G (SIP)
Cisco IP Phone 7941G-GE (SIP)
Cisco IP Phone 7961G (SIP)
Cisco IP Phone 7961G-GE (SIP)
Cisco IP Phone 7970G (SIP)7
Cisco IP Phone 7971G-GE (SIP)
Cisco IP Phone 7942G (SCCP &
SIP)
Cisco IP Phone 7962G (SCCP &
SIP)
Cisco IP Phone 7945G (SCCP & SIP)
Cisco IP Phone 7965G (SCCP & SIP)
Cisco IP Phone 7975G (SCCP)
Cisco IP Phone 7975G (SIP)7
Cisco IP Phone 7911G (SCCP)
Cisco IP Phone 7912G (SCCP)
Cisco IP Phone 7921G (SCCP)
Cisco IP Phone 7940G (SCCP)
Cisco IP Phone 7941G (SCCP)
Cisco IP Phone 7941G-GE (SCCP)
Cisco IP Phone 7960G (SCCP)
Cisco IP Phone 7961G (SCCP)
Cisco IP Phone 7961G-GE (SCCP)
Cisco IP Phone 7970G (SCCP)
Cisco IP Phone 7971G-GE (SCCP)
Cisco IP Phone 7911G (SIP)
Cisco IP Phone 7941G (SIP)
Cisco IP Phone 7941G-GE (SIP)
Cisco IP Phone 7961G (SIP)
Cisco IP Phone 7961G-GE (SIP)
Cisco IP Phone 7970G (SIP)
Cisco IP Phone 7971G-GE (SIP)
Cisco IP Phone 7942G (SCCP & SIP)
Cisco IP Phone 7962G (SCCP & SIP)
Cisco IP Phone 7945G (SCCP & SIP)
Cisco IP Phone 7965G (SCCP & SIP)
Cisco IP Phone 7975G (SCCP & SIP)
Cisco IP Communicator (SCCP)8
IBM xSeries 206M Single Intel
dual-core Pentium D, 2.8 GHz
IBM xSeries 306 Single Intel
Pentium 4, 3.4 GHz
IBM xSeries 306M Single Intel
dual-core Pentium D, 2.8 GHz
IBM xSeries 306M Single Intel
dual-core Pentium D, 3.4 GHz
IBM xSeries 3250 Single Intel
Celeron D 352, 3.2 GHz
IBM xSeries 3250 Single Intel
dual-core Xeon 3050, 2.13 GHz
IBM xSeries 3250-M2 Dual-core
Intel Xeon E3110 (E8400)
3.0 GHz
IBM xSeries 346 Single Intel Xeon
3.4 GHz
IBM xSeries 346 Dual Intel Xeon,
3.4 GHz
IBM xSeries 3650 Single Intel
Xeon 5140, 2.33 GHz
IBM xSeries 3650 Dual Intel Xeon
5140, 2.33 GHz
HP DL 320-G3 Single Intel
Pentium 4, 3.4 GHz
HP DL320-G4 Single Intel
dual-core Pentium D, 2.8 GHz
HP DL320-G4 Single Intel
dual-core Pentium D, 3.4 GHz
HP DL320-G5 Single Intel Celeron
D 352, 3.2 GHz
HP DL320-G5 Single Intel
dual-core Xeon 3050, 2.13 GHz
HP DL320-G5p Single Intel
dual-core Xeon E8400, 3.0 GHz
HP DL380-G4 Single Intel Xeon
3.4 GHz
HP DL 380-G4 Dual Intel Xeon,
3.4 GHz
HP DL 380-G56 Single Intel
dual-core Xeon 5140, 2.33 GHz
HP DL 380-G56 Dual Intel
dual-core Xeon 5140, 2.33 GHz
Cisco Systems, Inc.
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Page 134
Cisco CRS and Cisco Unified IP IVR, Release 5.0(1) SR1 Solution Set
Security/AntiVirus Software
Cisco Security Agent (CSA)9
4.5.1.639-2.0(3)
4.5.1.645-2.0(4)
4.5.1.655-2.0(5)
5.0.0.187-3.0(1)
5.0.0.205-3.0(3)
5.0.0.210-3.0(3)
5.0.0.216-3.0(4)
5.0.0.217-3.0(5)
5.0.0.217-3.0(6)
5.0.0.225-3.0(7)
5.0.0.232-3.0(9)
5.0.0.235-3.0(10)
5.2.0.281-3.1(3)k9
5.2.0.282-3.1(5)k9
5.2.0.282-3.1(7)k9
5.2.0.296-3.1(9)k9
Java
Versions
Custom
Classes/SDK
Sun JDK
1.5.0_011
(Sheet 2 of 3)
Quality Management (QM)
Historical/Config Database
Enterprise Database
2.3(1)
2.4(1)
2.7(3)
MSDE 2000
MS SQL Server 2000 + sp4
Oracle 10g R2, Oracle 10g XE
Sybase Adaptive Server 12
IBM DB2 8.2
MS SQL Server 2000
CAD/CSD/CDA Client OS12
HR Client13 OS
Real-Time
Reporting
Sun JRE
1.5.0_011
McAfee Virus Scan Enterprise
8.0
8.0i
8.5i10
8.7i
Norton Antivirus Enterprise
9.0
Symantec Antivirus Corporate Edition
10.1
10.2
Symantec Endpoint Protection
11
Trend Micro OfficeScan Antivirus
7.3
Unified CCX
CTI Versions
Editor
Client OS
WorkForce Management
(WFM)11
10
11
12
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips & Release Notes)
Win XP Professional SP3 (Please check Tech
Tips & Release Notes)
8.0(1)
8.2(1)
8.2(2)
8.2(3)
8.3(3)
8.3(4)
Win 2000 Professional SP4
Win XP Professional SP2
(Please check Tech Tips & Release
Notes)
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips & Release
Notes)
Win XP Professional SP3 (Please
check Tech Tips & Release Notes)
Cisco VPN Client for CAD/CSD
HR Client Version
Cisco TelePresence Software
4.6.02.0011
5.0(1.3)
See compatibility
information for Cisco
TelePresence System
available at
http://www.cisco.com/en/US/products/ps8332/
products_device_support_tables_lis
t.html for supported Cisco Unified
CM releases.
CAD/CAD-BE/CSD Client Version
6.4.1.46
SQL CD
Reuse Utility
Tool
Version
2.0.3.0
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Page 135
Cisco CRS and Cisco Unified IP IVR, Release 5.0(1) SR1 Solution Set
HR Client
MDAC
Version 2.7
Version 2.8
(Sheet 3 of 3)
Supported Languages14
Wallboard
Cisco Works
Crystal Reports
IVR Prompts:
English (US, CA, GB), Spanish (US, MX, CO,
ES), French (CA, FR), German, Chinese
(Mandarin), Japanese, Italian, Korean,
Portugese (BR), Hebrew (IL), Thai, Malay,
Danish, Cantonese (Hong Kong), Mandarin
(Taiwan), Dutch, Swedish
Spectrum 3.1.2
Campus Manager 4.0 (EOS)
INOVA (light link) 5.0.43
CiscoWorks Resource Manager
Essentials 4.0
Developer Edition 10.0 and 11.0
Professional Edition 10.0 and 11.0
CiscoWorks IPCOM 1.0
CiscoWorks CUOM 2.0
ASR Grammar for workflow steps:
English (US, GB), Spanish(MX, CO, ES),
French (CA, FR), German, Japanese, Italian
TTS:
Dependent on what you install from TTS
vendor
VXML Grammar:
Dependent on what you install from MRCP
vendor
CAD/CSD Supported Languages:
English, French, German, Spanish, Italian,
Japanese, Simplified Chinese, Korean,
Portuguese (Brazilian), Traditional
Chinese, Swedish, Dutch, Danish
Cisco IP Phone Agent Supported
Languages:
English, French, German, Spanish, Italian,
Japanese (Katakana), Portuguese (Brazilian),
Swedish, Danish, Dutch
Historical Reporting Client:
English, French, German, Spanish, Italian,
Japanese, Simplified Chinese, Korean,
Portuguese (Brazilian), Traditional Chinese,
Swedish, Dutch
AppAdmin, AppSupervisor, AppUser
Client
IP Queue
Manager
Internet Explorer
6.x, and 7.x16
ICM 7.0(0)
SR3
ICM 7.1(3)
ICM 7.2(1)
MRCP
Speech Server15
VXML
1.0
Scansoft/Nuance:
SpeechWorks Media Server 3.1.6
or 3.1.9
Open Speech Recognition Server
3.0.4 or 3.0.9
RealSpeak 4.0.6 or 4.0.10
2.0
Nuance 8.5:
MRCP Server 1.0 SP 9 or 1.0 SP 10
Speech Recognition 8.5, SP050930
Vocalizer 4.0.5 or 4.0.6
IBM WebSphere Voice Server:
MRCP Server - MRCP Server 1.0
ASR – WebSphere Voice Server
V5.1.3
TTS – CTTS V5.1.3
WVS Language Support 5.1.3
IPCC Express Gateway to ICM
ICM
ICM
ICM
ICM
ICM
7.0(0) SR3
7.1(3)
7.2(1)
7.5(3)
7.5(4)
Cisco
Support
Tools
2.0(1)
EIM/WIM
4.2(1)
4.2(2)
4.2(3)
4.2(4)
IP Phones for Desktop /
Endpoint Monitoring
Cisco IP Phone 7911G (SCCP)
Cisco IP Phone 7912G (SCCP)
Cisco IP Phone 7940G (SCCP)
Cisco IP Phone 7941G (SCCP)
Cisco IP Phone 7941G-GE (SCCP)
Cisco IP Phone 7960G (SCCP)
Cisco IP Phone 7961G (SCCP)
Cisco IP Phone 7961G-GE (SCCP)
Cisco IP Phone 7970G (SCCP)
Cisco IP Phone 7971G-GE (SCCP)
Cisco IP Phone 7911G (SIP)
Cisco IP Phone 7941G (SIP)
Cisco IP Phone 7941G-GE (SIP)
Cisco IP Phone 7961G (SIP)
Cisco IP Phone 7961G-GE (SIP)
Cisco IP Phone 7970G (SIP)
Cisco IP Phone 7971G-GE (SIP)
Cisco IP Phone 7942G (SCCP & SIP)
Cisco IP Phone 7962G (SCCP & SIP)
Cisco IP Phone 7945G (SCCP & SIP)
Cisco IP Phone 7965G (SCCP & SIP)
Cisco IP Phone 7975G (SCCP & SIP)
Cisco IP Communicator (SCCP)17
1. Upgrades are supported from all corresponding Cisco CRS Service Release (SR) and Engineering Special (ES) releases.
Cisco Systems, Inc.
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Page 136
2. a. CCX at the end of a Hardware name means “Contact Center Express.” This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified
Contact Center Express or Unified CCX.
b. For latest hardware updates, go to: www.cisco.com/go/swonly.
c. Only simplex mode supported on HP servers.
MCS-7845-H1-CC1: HP DL 380-G4 Dual Intel Xeon, 3.4 GHz
MCS-7835-H1-CC1: HP DL380-G4 Single Intel Xeon 3.4GHz
Refer to CSCsf05443 for details.
3. a. Details of CME/IOS version mapping can be found at http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/33matrix.htm.
b. CIM (WIM/EIM) is not supported with Cisco Unified Communications Manager Express (Unified CME).
c. Only SCCP Phones are supported as Agent Phones with Unified CME. Refer to "Cisco Unified IP Phone Support" section from the respective Cisco Unified CME
Supported Firmware, Platforms, Memory, and Voice Products web page. For example, for Cisco Unified CME 7.1, go to: http://www.cisco.com/en/US/docs/
voice_ip_comm/cucme/requirements/guide/cme71spc.htm, and scroll down to view the "Cisco Unified IP Phone Support" table.
4. CRS 5.0 should have a 72GB HD and 2GB RAM minimum.
5. The hardware is compatible with OS 2003.1.2a and higher.
6. DL380-G5 requires OS 2000.4.5 or OS 2003.1.2a.
7. Compatible with Cisco TelePresence Manager.
8. For supported Cisco IP Communicator (SCCP) versions, refer to the Cisco IP Communicator Compatibility with Cisco Unified CM Release table at
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr.html#wp45351.
9. Please check the latest Release Notes for Cisco Unified CCX and Cisco Unified IP IVR for known limitations.
10. Only Standard Protection mode is supported.
11. All associated SRs are supported with the compatible versions of WFM and QM.
12. a. For supported Citrix and MTS versions refer to the Cisco Agent Desktop Version Compatibility Matrix at:
http://www.cisco.com/en/US/products/sw/custcosw/ps427/products_implementation_design_guides_list.html.
b. CAD/CSD/CDA is not supported in 64-bit versions of the client operating system.
13. The computer on which you install the Cisco CRS Historical Reports client must be running the following software: Microsoft Internet Explorer version 6.0 or higher,
Microsoft Data Access Component (MDAC) version 2.7 or higher and Microsoft Windows 2000 Service Pack 2 or higher (if the computer is running Microsoft Windows
2000).
14. A CAD instance cannot support more than one localized language. All agents and supervisors must use the same language; there cannot be some agents and
supervisors using one language and other agents and supervisors using another language.
15. The latest Version of the ASR-TTS packages suggested by Nuance can be used. (http://network.nuance.com/portal/server.pt). Using the Latest Nuance Packages will
not impact the integration functionality between UCCX and Nuance, until there is any major change by Nuance in the underlying design. However, you should maintain
the compatibility among different ASR-TTS packages as suggested by Nuance.
16. You should disable the Internet Explorer pop-up blocker when using Internet Explorer, Version 7.0, with the CRS Application Administration web application. This is not
necessary when using it with CAD or CSD.
17. Install Cisco IP Communicator on the same system on which CAD and CSD Clients are installed.
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Cisco CRS and Cisco Unified IP IVR, Release 5.0(1) SR2 Solution Set (Sheet 1 of 3)
Supported
Unified
CCX/IP IVR
Upgrade
Paths1
Cisco Unified
Communications Manager
(Unified CM) Releases
5.0(1)
5.0(1) SR1
5.1(1b) - JTAPI 3.1(1.4)
File name 5.1.1.3000-5
5.1(2) - JTAPI 3.1(2.5)
File name 5.1.2.1000-11
5.1(2b) JTAPI 3.1(2.5)
File name 5.1.2.3000-2
5.1(3) - JTAPI 3.1(3.7)
File name 5.1.3.1000-12
5.1(3a) - JTAPI 3.1(3.7)
File name 5.1.3.2000-3
5.1(3c) - JTAPI 3.1(3.7)
File name 5.1.3.4000-4
5.1(3e) - JTAPI 3.1(3.7)
File name 5.1.3.6000-2
5.1(3f) JTAPI 3.1(3.7)
File name 5.1.3.7000-5
5.1(3g) JTAPI 3.1(3.7)
File name 5.1.3.8000-4
Unified CM and Unified CM
Business Edition
6.0(1) - JTAPI 6.0(1.1000)-5
Filename 6.0.1.1000.037
6.0(1a) - JTAPI 6.0(1.1000)-5
File name 6.0.1.2000-4
Cisco Unified
Communications Manager
Express (Unified CME)3
4.2
OS Releases
Hardware2
OS 2003.1.1
SR1
SR2
SR3
SR4
SR5
SR6
SR8
SR9
SR10
OS 2003.1.2a
SR1
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
SR17
SR18
SR19
SR20
SR21
OS 2003.1.3b
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
OS 2003.1.4a
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
OS 2003.1.5
SR1
SR2
SR3
OS 2003.1.5a
SR3a
SR4
SR5
SR6
SR7
SR8
MCS-7815-I1-CC14
MCS-7815-I1-CC2
MCS-7815-I2-CCX1
MCS-7816-I3-CCX15
MCS-7816-I4-CCX1
MCS-7816-H3-CCX15
MCS-7825-I1-CC1
MCS-7825-I2-CCX1
MCS-7825-I3-CCX15
MCS-7825-I4-CCX1
MCS-7825-H1-CC1
MCS-7825-H2-CCX1
MCS-7825-H3-CCX15
MCS-7825-H4-CCX1
MCS-7835-H1-CC1
MCS-7835-H2-CCX1
MCS-7835-I1-CC1
MCS-7835-I2-CCX1
MCS 7835-I1 - x346r single-cpu
retrofit
MCS-7835-H1-DL380-G4 single
CPU retrofit
MCS-7845-I1-CC1
MCS-7845-I2-CCX1
MCS-7845-H1-CC1
MCS-7845-H2-CCX1
MCS-7845-I1-x346r double-cpu
retrofit
MCS-7845-H1-DL380-G4
double-cpu retrofit
IP Phones for Cisco
Agent Desktop
IP Phones for
Cisco IP Phone Agent
Cisco IP Phone 7905G (SCCP)
Cisco IP Phone 7911G (SCCP)
Cisco IP Phone 7912G (SCCP)
Cisco IP Phone 7921G (SCCP)
Cisco IP Phone 7940G (SCCP)
Cisco IP Phone 7941G (SCCP)
Cisco IP Phone 7941G-GE (SCCP)
Cisco IP Phone 7960G (SCCP)
Cisco IP Phone 7961G (SCCP)
Cisco IP Phone 7961G-GE (SCCP)
Cisco IP Phone 7970G (SCCP)
Cisco IP Phone 7971G-GE (SCCP)
Cisco IP Phone 7985G (SCCP)
Cisco IP Phone 7911G (SIP)
Cisco IP Phone 7941G (SIP)
Cisco IP Phone 7941G-GE (SIP)
Cisco IP Phone 7961G (SIP)
Cisco IP Phone 7961G-GE (SIP)
Cisco IP Phone 7970G (SIP)7
Cisco IP Phone 7971G-GE (SIP)
Cisco IP Phone 7942G (SCCP & SIP)
Cisco IP Phone 7962G (SCCP & SIP)
Cisco IP Phone 7945G (SCCP & SIP)
Cisco IP Phone 7965G (SCCP & SIP)
Cisco IP Phone 7975G (SCCP)
Cisco IP Phone 7975G (SIP)7
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
SIP)
Cisco
SIP)
Cisco
SIP)
Cisco
SIP)
Cisco
SIP)
Cisco IP Communicator
(SCCP)8
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
7911G (SCCP)
7912G (SCCP)
7921G (SCCP)
7940G (SCCP)
7941G (SCCP)
7941G-GE (SCCP)
7960G (SCCP)
7961G (SCCP)
7961G-GE (SCCP)
7970G (SCCP)
7971G-GE (SCCP)
7911G (SIP)
7941G (SIP)
7941G-GE (SIP)
7961G (SIP)
7961G-GE (SIP)
7970G (SIP)
7971G-GE (SIP)
7942G (SCCP &
IP Phone 7962G (SCCP &
IP Phone 7945G (SCCP &
IP Phone 7965G (SCCP &
IP Phone 7975G (SCCP &
IBM xSeries 206M Single Intel
dual-core Pentium D, 2.8 GHz
IBM xSeries 306 Single Intel
Pentium 4, 3.4 GHz
IBM xSeries 306M Single Intel
dual-core Pentium D, 2.8 GHz
IBM xSeries 306M Single Intel
dual-core Pentium D, 3.4 GHz
IBM xSeries 3250 Single Intel
Celeron D 352, 3.2 GHz
IBM xSeries 3250 Single Intel
dual-core Xeon 3050, 2.13 GHz
IBM xSeries 3250-M2 Dual-core
Intel Xeon E3110 (E8400)
3.0 GHz
IBM xSeries 346 Single Intel Xeon
3.4 GHz
IBM xSeries 346 Dual Intel Xeon,
3.4 GHz
IBM xSeries 3650 Single Intel
Xeon 5140, 2.33 GHz
IBM xSeries 3650 Dual Intel Xeon
5140, 2.33 GHz
HP DL 320-G3 Single Intel
Pentium 4, 3.4 GHz
HP DL320-G4 Single Intel
dual-core Pentium D, 2.8 GHz
HP DL320-G4 Single Intel
dual-core Pentium D, 3.4 GHz
HP DL320-G5 Single Intel Celeron
D 352, 3.2 GHz
HP DL320-G5 Single Intel
dual-core Xeon 3050, 2.13 GHz
HP DL320-G5p Single Intel dual-core
Xeon E8400, 3.0 GHz
HP DL380-G4 Single Intel Xeon
3.4 GHz
HP DL 380-G4 Dual Intel Xeon,
3.4 GHz
HP DL 380-G56 Single Intel
dual-core Xeon 5140, 2.33 GHz
HP DL 380-G56 Dual Intel
dual-core Xeon 5140, 2.33 GHz
Cisco Systems, Inc.
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Page 138
Cisco CRS and Cisco Unified IP IVR, Release 5.0(1) SR2 Solution Set (Sheet 2 of 3)
Security/AntiVirus Software
Cisco Security Agent (CSA)9
4.5.1.639-2.0(3)
4.5.1.645-2.0(4)
4.5.1.655-2.0(5)
5.0.0.187-3.0(1)
5.0.0.205-3.0(3)
5.0.0.210-3.0(3)
5.0.0.216-3.0(4)
5.0.0.217-3.0(5)
5.0.0.217-3.0(6)
5.0.0.225-3.0(7)
5.0.0.232-3.0(9)
5.0.0.235-3.0(10)
5.2.0.281-3.1(3)k9
5.2.0.282-3.1(5)k9
5.2.0.282-3.1(7)k9
5.2.0.296-3.1(9)k9
Java
Versions
Custom
Classes/SDK
Sun JDK
1.5.0_011
Quality Management (QM)
Historical/Config Database
Enterprise Database
2.3(1)
2.4(1)
2.7(3)
MSDE 2000
MS SQL Server 2000 + sp4
Oracle 10g R2, Oracle 10g XE
Sybase Adaptive Server 12
IBM DB2 8.2
MS SQL Server 2000
Real-Time
Reporting
Sun JRE
1.5.0_011
McAfee Virus Scan Enterprise
8.0
8.0i
8.5i10
8.7i
Norton Antivirus Enterprise
9.0
Symantec Antivirus Corporate Edition
10.1
10.2
Symantec Endpoint Protection
11
Trend Micro OfficeScan Antivirus
7.3
SQL CD
Reuse
Utility Tool
Version
2.0.3.0
CAD/
CAD-BE/
CSD Client
Version
6.4.1.200
Editor
Client OS
WorkForce Management
(WFM)11
CAD/CSD/CDA Client OS12
HR Client13 OS
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips & Release Notes)
Win XP Professional SP3 (Please check Tech
Tips & Release Notes)
8.0(1)
8.2(1)
8.2(2)
8.2(3)
8.3(3)
8.3(4)
Win 2000 Professional SP4
Win XP Professional SP2
(Please check Tech Tips & Release
Notes)
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips & Release
Notes)
Win XP Professional SP3 (Please
check Tech Tips & Release Notes)
Unified CCX CTI Versions
Cisco VPN Client for CAD/CSD
HR Client Version
Cisco TelePresence Software
10
11
12
4.6.02.0011
5.0(1.2)
See compatibility
information for Cisco
TelePresence System
available at
http://www.cisco.com/en/US/
products/ps8332/
products_device_support_tables_
list.html for supported Cisco
Unified CM releases.
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Page 139
Cisco CRS and Cisco Unified IP IVR, Release 5.0(1) SR2 Solution Set (Sheet 3 of 3)
HR Client
MDAC
Version 2.7
Version 2.8
Supported Languages14
Wallboard
Cisco Works
Crystal Reports
IVR Prompts:
English (US, CA, GB), Spanish (US, MX, CO,
ES), French (CA, FR), German, Chinese
(Mandarin), Japanese, Italian, Korean,
Portugese (BR), Hebrew (IL), Thai, Malay,
Danish, Cantonese (Hong Kong), Mandarin
(Taiwan), Dutch, Swedish
Spectrum 3.1.2
Campus Manager 4.0 (EOS)
INOVA (light link) 5.0.43
CiscoWorks Resource Manager
Essentials 4.0
Developer Edition 10.0 and 11.0
Professional Edition 10.0 and 11.0
CiscoWorks IPCOM 1.0
CiscoWorks CUOM 2.0
ASR Grammar for workflow steps:
English (US, GB), Spanish(MX, CO, ES),
French (CA, FR), German, Japanese, Italian
TTS:
Dependent on what you install from TTS vendor
VXML Grammar:
Dependent on what you install from MRCP
vendor
CAD/CSD Supported Languages:
English, French, German, Spanish, Italian,
Japanese, Simplified Chinese, Korean,
Portuguese (Brazilian), Traditional Chinese,
Swedish, Dutch, Danish
Cisco IP Phone Agent Supported
Languages:
English, French, German, Spanish, Italian,
Japanese (Katakana), Portuguese (Brazilian),
Swedish, Danish, Dutch
Historical Reporting Client:
English, French, German, Spanish, Italian,
Japanese, Simplified Chinese, Korean,
Portuguese (Brazilian), Traditional Chinese,
Swedish, Dutch
AppAdmin, AppSupervisor, AppUser
Client
IP Queue
Manager
Internet Explorer
6.x, and 7.x16
ICM 7.0(0)
SR3
ICM 7.1(3)
ICM 7.2(1)
MRCP
Speech Server15
VXML
1.0
Scansoft/Nuance:
SpeechWorks Media Server 3.1.6
or 3.1.9
Open Speech Recognition Server
3.0.4 or 3.0.9
RealSpeak 4.0.6 or 4.0.10
2.0
Nuance 8.5:
MRCP Server 1.0 SP 9 or 1.0 SP 10
Speech Recognition 8.5, SP050930
Vocalizer 4.0.5 or 4.0.6
IBM WebSphere Voice Server:
MRCP Server - MRCP Server 1.0
ASR – WebSphere Voice Server
V5.1.3
TTS – CTTS V5.1.3
WVS Language Support 5.1.3
IPCC Express Gateway to ICM
ICM
ICM
ICM
ICM
ICM
7.0(0) SR3
7.1(3)
7.2(1)
7.5(3)
7.5(4)
Cisco
Support
Tools
2.0(1)
EIM/WIM
4.2(1)
4.2(2)
4.2(3)
4.2(4)
IP Phones for Desktop /
Endpoint Monitoring
Cisco IP Phone 7911G (SCCP)
Cisco IP Phone 7912G (SCCP)
Cisco IP Phone 7940G (SCCP)
Cisco IP Phone 7941G (SCCP)
Cisco IP Phone 7941G-GE (SCCP)
Cisco IP Phone 7960G (SCCP)
Cisco IP Phone 7961G (SCCP)
Cisco IP Phone 7961G-GE (SCCP)
Cisco IP Phone 7970G (SCCP)
Cisco IP Phone 7971G-GE (SCCP)
Cisco IP Phone 7911G (SIP)
Cisco IP Phone 7941G (SIP)
Cisco IP Phone 7941G-GE (SIP)
Cisco IP Phone 7961G (SIP)
Cisco IP Phone 7961G-GE (SIP)
Cisco IP Phone 7970G (SIP)
Cisco IP Phone 7971G-GE (SIP)
Cisco IP Phone 7942G (SCCP & SIP)
Cisco IP Phone 7962G (SCCP & SIP)
Cisco IP Phone 7945G (SCCP & SIP)
Cisco IP Phone 7965G (SCCP & SIP)
Cisco IP Phone 7975G (SCCP & SIP)
Cisco IP Communicator (SCCP)17
1. Upgrades are supported from all corresponding Cisco CRS Service Release (SR) and Engineering Special (ES) releases.
Cisco Systems, Inc.
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Page 140
2. a. CCX at the end of a Hardware name means “Contact Center Express.” This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified
Contact Center Express or Unified CCX.
b. For latest hardware updates, go to: www.cisco.com/go/swonly.
c. Only simplex mode supported on HP servers.
MCS-7845-H1-CC1: HP DL 380-G4 Dual Intel Xeon, 3.4 GHz
MCS-7835-H1-CC1: HP DL380-G4 Single Intel Xeon 3.4GHz
Refer to CSCsf05443 for details.
3. a. Details of CME/IOS version mapping can be found at http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/33matrix.htm.
b. CIM (WIM/EIM) is not supported with Cisco Unified Communications Manager Express (Unified CME).
c. Only SCCP Phones are supported as Agent Phones with Unified CME. Refer to "Cisco Unified IP Phone Support" section from the respective Cisco Unified CME
Supported Firmware, Platforms, Memory, and Voice Products web page. For example, for Cisco Unified CME 7.1, go to: http://www.cisco.com/en/US/docs/
voice_ip_comm/cucme/requirements/guide/cme71spc.htm, and scroll down to view the "Cisco Unified IP Phone Support" table.
4. CRS 5.0 should have a 72GB HD and 2GB RAM minimum.
5. The hardware is compatible with OS 2003.1.2a and higher.
6. DL380-G5 requires OS 2000.4.5 or OS 2003.1.2a.
7. Compatible with Cisco TelePresence Manager.
8. For supported Cisco IP Communicator (SCCP) versions, refer to the Cisco IP Communicator Compatibility with Cisco Unified CM Release table at
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr.html#wp45351.
9. Please check the latest Release Notes for Cisco Unified CCX and Cisco Unified IP IVR for known limitations.
10. Only Standard Protection mode is supported.
11. All associated SRs are supported with the compatible versions of WFM and QM.
12. a. For supported Citrix and MTS versions refer to the Cisco Agent Desktop Version Compatibility Matrix at:
http://www.cisco.com/en/US/products/sw/custcosw/ps427/products_implementation_design_guides_list.html.
b. CAD/CSD/CDA is not supported in 64-bit versions of the client operating system.
13. The computer on which you install the Cisco CRS Historical Reports client must be running the following software: Microsoft Internet Explorer version 6.0 or higher,
Microsoft Data Access Component (MDAC) version 2.7 or higher and Microsoft Windows 2000 Service Pack 2 or higher (if the computer is running Microsoft Windows
2000).
14. A CAD instance cannot support more than one localized language. All agents and supervisors must use the same language; there cannot be some agents and
supervisors using one language and other agents and supervisors using another language.
15. The latest Version of the ASR-TTS packages suggested by Nuance can be used. (http://network.nuance.com/portal/server.pt). Using the Latest Nuance Packages will
not impact the integration functionality between UCCX and Nuance, until there is any major change by Nuance in the underlying design. However, you should
maintain the compatibility among different ASR-TTS packages as suggested by Nuance.
16. You should disable the Internet Explorer pop-up blocker when using Internet Explorer, Version 7.0, with the CRS Application Administration web application. This is
not necessary when using it with CAD or CSD.
17. Install Cisco IP Communicator on the same system on which CAD and CSD Clients are installed.
Cisco Systems, Inc.
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Page 141
Cisco CRS and Cisco Unified IP IVR, Release 5.0(2) Solution Set (Sheet 1 of 3)
Supported
Unified
CCX/IP
IVR
Upgrade
Paths1
Cisco Unified
Communications Manager
(Unified CM) Releases
4.5(x)
5.0(1)
5.1(1b) - JTAPI 3.1(1.4)
File name 5.1.1.3000-5
5.1(2) - JTAPI 3.1(2.5)
File name 5.1.2.1000-11
5.1(2b) JTAPI 3.1(2.5)
File name 5.1.2.3000-2
5.1(3) - JTAPI 3.1(3.7)
File name 5.1.3.1000-12
5.1(3a) - JTAPI 3.1(3.7)
File name 5.1.3.2000-3
5.1(3c) - JTAPI 3.1(3.7)
File name 5.1.3.4000-4
5.1(3e) - JTAPI 3.1(3.7)
File name 5.1.3.6000-2
5.1(3f) JTAPI 3.1(3.7)
File name 5.1.3.7000-5
5.1(3g) JTAPI 3.1(3.7)
File name 5.1.3.8000-4
Unified CM and Unified CM
Business Edition
6.0(1) - JTAPI 6.0(1.1000)-5
Filename 6.0.1.1000.037
6.0(1a) - JTAPI 6.0(1.1000)-5
File name 6.0.1.2000-4
6.1(1) JTAPI 6.1(1.1000)-1
Filename 6.1.1.1000-11
6.1(1a) JTAPI 6.1(1.1000)-2
File Name 6.1.1.2000-3
6.1(1b) JTAPI 6.1(1.1000)-2
File Name 6.1.1.3000-2
6.1(2) JTAPI 6.1(2.1000)-12
File Name 6.1.2.1000-13
6.1(2) SU1a
JTAPI 6.1(2.1000)-12
File Name 6.1.2.1002-1
Cisco Unified
Communications Manager
Express (Unified CME)3
4.2
7.0
UC500 Releases
4.2 / 12.4(11) XW3
4.2 / 12.4(11) XW9
OS Releases
Hardware2
OS 2003.1.1
SR1
SR2
SR3
SR4
SR5
SR6
SR8
SR9
SR10
OS 2003.1.2a
SR1
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
SR17
SR18
SR19
SR20
SR21
OS 2003.1.3b
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
OS 2003.1.4a
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
OS 2003.1.5
SR1
SR2
SR3
OS 2003.1.5a
SR3a
SR4
SR5
SR6
SR7
SR8
MCS-7815-I1-CC14
MCS-7815-I1-CC2
MCS-7815-I2-CCX1
MCS-7816-I3-CCX15
MCS-7816-I4-CCX1
MCS-7816-H3-CCX15
MCS-7825-I1-CC1
MCS-7825-I2-CCX1
MCS-7825-I3-CCX15
MCS-7825-I4-CCX1
MCS-7825-H1-CC1
MCS-7825-H2-CCX1
MCS-7825-H3-CCX15
MCS-7825-H4-CCX1
MCS-7835-H1-CC1
MCS-7835-H2-CCX1
MCS-7835-I1-CC1
MCS-7835-I2-CCX1
MCS 7835-I1 - x346r single-cpu
retrofit
MCS-7835-H1-DL380-G4 single
CPU retrofit
MCS-7845-I1-CC1
MCS-7845-I2-CCX1
MCS-7845-H1-CC1
MCS-7845-H2-CCX1
MCS-7845-I1-x346r double-cpu
retrofit
MCS-7845-H1-DL380-G4
double-cpu retrofit
IP Phones for Cisco
Agent Desktop
IP Phones for
Cisco IP Phone Agent
Cisco IP Phone 7905G (SCCP)
Cisco IP Phone 7911G (SCCP)
Cisco IP Phone 7912G (SCCP)
Cisco IP Phone 7921G (SCCP)
Cisco IP Phone 7925G (SCCP)
Cisco IP Phone 7940G (SCCP)
Cisco IP Phone 7941G (SCCP)
Cisco IP Phone 7941G-GE (SCCP)
Cisco IP Phone 7960G (SCCP)
Cisco IP Phone 7961G (SCCP)
Cisco IP Phone 7961G-GE (SCCP)
Cisco IP Phone 7970G (SCCP)
Cisco IP Phone 7971G-GE (SCCP)
Cisco IP Phone 7985G (SCCP)
Cisco IP Phone 7911G (SIP)
Cisco IP Phone 7941G (SIP)
Cisco IP Phone 7941G-GE (SIP)
Cisco IP Phone 7961G (SIP)
Cisco IP Phone 7961G-GE (SIP)
Cisco IP Phone 7970G (SIP)7
Cisco IP Phone 7971G-GE (SIP)
Cisco IP Phone 7942G (SCCP & SIP)
Cisco IP Phone 7962G (SCCP & SIP)
Cisco IP Phone 7945G (SCCP & SIP)
Cisco IP Phone 7965G (SCCP & SIP)
Cisco IP Phone 7975G (SCCP)
Cisco IP Phone 7975G (SIP)7
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
SIP)
Cisco
SIP)
Cisco
SIP)
Cisco
SIP)
Cisco
SIP)
Cisco IP Communicator (SCCP)8
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
7911G (SCCP)
7912G (SCCP)
7921G (SCCP)
7925G (SCCP)
7940G (SCCP)
7941G (SCCP)
7941G-GE (SCCP)
7960G (SCCP)
7961G (SCCP)
7961G-GE (SCCP)
7970G (SCCP)
7971G-GE (SCCP)
7911G (SIP)
7941G (SIP)
7941G-GE (SIP)
7961G (SIP)
7961G-GE (SIP)
7970G (SIP)
7971G-GE (SIP)
7942G (SCCP &
IP Phone 7962G (SCCP &
IP Phone 7945G (SCCP &
IP Phone 7965G (SCCP &
IP Phone 7975G (SCCP &
IBM xSeries 206M Single Intel
dual-core Pentium D, 2.8 GHz
IBM xSeries 306 Single Intel
Pentium 4, 3.4 GHz
IBM xSeries 306M Single Intel
dual-core Pentium D, 2.8 GHz
IBM xSeries 306M Single Intel
dual-core Pentium D, 3.4 GHz
IBM xSeries 3250 Single Intel
Celeron D 352, 3.2 GHz
IBM xSeries 3250 Single Intel
dual-core Xeon 3050, 2.13 GHz
IBM xSeries 3250-M2 Dual-core
Intel Xeon E3110 (E8400)
3.0 GHz
IBM xSeries 346 Single Intel Xeon
3.4 GHz
IBM xSeries 346 Dual Intel Xeon,
3.4 GHz
IBM xSeries 3650 Single Intel
Xeon 5140, 2.33 GHz
IBM xSeries 3650 Dual Intel Xeon
5140, 2.33 GHz
HP DL 320-G3 Single Intel
Pentium 4, 3.4 GHz
HP DL320-G4 Single Intel
dual-core Pentium D, 2.8 GHz
HP DL320-G4 Single Intel
dual-core Pentium D, 3.4 GHz
HP DL320-G5 Single Intel Celeron
D 352, 3.2 GHz
HP DL320-G5 Single Intel
dual-core Xeon 3050, 2.13 GHz
HP DL320-G5p Single Intel dual-core
Xeon E8400, 3.0 GHz
HP DL380-G4 Single Intel Xeon
3.4 GHz
HP DL 380-G4 Dual Intel Xeon,
3.4 GHz
HP DL 380-G56 Single Intel
dual-core Xeon 5140, 2.33 GHz
HP DL 380-G56 Dual Intel
dual-core Xeon 5140, 2.33 GHz
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Cisco CRS and Cisco Unified IP IVR, Release 5.0(2) Solution Set (Sheet 2 of 3)
Security/AntiVirus Software
Java Versions
Quality Management (QM)
Historical/Config Database
Enterprise Database
Cisco Security Agent (CSA)9
4.5.1.639-2.0(3)
4.5.1.645-2.0(4)
4.5.1.655-2.0(5)
5.0.0.187-3.0(1)
5.0.0.205-3.0(3)
5.0.0.210-3.0(3)
5.0.0.216-3.0(4)
5.0.0.217-3.0(5)
5.0.0.217-3.0(6)
5.0.0.225-3.0(7)
5.0.0.232-3.0(9)
5.0.0.235-3.0(10)
5.2.0.281-3.1(3)k9
5.2.0.282-3.1(5)k9
5.2.0.282-3.1(7)k9
5.2.0.296-3.1(9)k9
Custom
Classes/SDK
Sun JDK
1.5.0_011
2.3(1)
2.4(1)
2.6(1)
2.6(2)
2.7(2)
2.7(3)
MSDE 2000
Oracle 10g R2, Oracle 10g XE
Sybase Adaptive Server 12
IBM DB2 8.2
MS SQL Server 2000
MS SQL Server 2005
Editor Client OS
WorkForce Management (WFM)11
CAD/CSD/CDA Client OS12
HR Client13 OS
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips & Release Notes)
Win Vista (Ultimate and Business)
Win XP Professional SP3 (Please check Tech Tips
& Release Notes)
8.0(1)
8.2(1)
8.2(2)
8.2(3)
8.3(3)
8.3(4)
Win 2000 Professional SP4
Win XP Professional SP2
(Please check Tech Tips & Release
Notes)
Win Vista (Ultimate, Enterprise, and
Business)
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips &
Release Notes)
Win Vista (Ultimate and
Business)
Win XP Professional SP3
(Please check Tech Tips &
Release Notes)
Unified CCX CTI Versions
Cisco VPN Client for CAD/CSD
HR Client Version
Cisco TelePresence Software
10
11
12
4.6.02.0011
5.0(2.4)
See compatibility
information for Cisco
TelePresence System
available at
http://www.cisco.com/en/US/
products/ps8332/
products_device_support_tables
_list.html for supported Cisco
Unified CM releases.
Real-Time
Reporting
Sun JRE
1.5.0_011
MS SQL Server 2000 + sp4
McAfee Virus Scan Enterprise
8.0
8.0i
8.5i10
8.7i
Norton Antivirus Enterprise
9.0
Symantec Antivirus Corporate Edition
10.1
10.2
Symantec Endpoint Protection
11
Trend Micro OfficeScan Antivirus
7.3
8.0 SP1
SQL CD
Reuse
Utility
Tool
Version
2.0.3.0
CAD/
CAD-BE/
CSD Client
Version
6.4.2.12
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Cisco CRS and Cisco Unified IP IVR, Release 5.0(2) Solution Set (Sheet 3 of 3)
HR Client
MDAC
Version 2.7
Version 2.8
Supported Languages14
IVR Prompts:
English (US, CA, GB), Spanish (US, MX, CO,
ES), French (CA, FR), German, Chinese
(Mandarin), Japanese, Italian, Korean,
Portugese (BR), Hebrew (IL), Thai, Malay,
Danish, Cantonese (Hong Kong), Mandarin
(Taiwan), Dutch, Swedish
Wallboard
Cisco Works
Crystal Reports
Spectrum 3.1.2
Campus Manager 4.0 (EOS)
INOVA (light link) 5.0.43
CiscoWorks Resource Manager
Essentials 4.0
Developer Edition 10.0 and 11.0
Professional Edition 10.0 and
11.0
CiscoWorks IPCOM 1.0
CiscoWorks CUOM 2.0
ASR Grammar for workflow steps:
English (US, GB), Spanish(MX, CO, ES),
French (CA, FR), German, Japanese, Italian
TTS:
Dependent on what you install from TTS vendor
VXML Grammar:
Dependent on what you install from MRCP
vendor
CAD/CSD Supported Languages:
English, French, German, Spanish, Italian,
Japanese, Simplified Chinese, Korean,
Portuguese (Brazilian), Traditional
Chinese, Swedish, Dutch, Danish
Cisco IP Phone Agent Supported
Languages:
English, French, German, Spanish, Italian,
Japanese (Katakana), Portuguese (Brazilian),
Swedish, Danish, Dutch
Historical Reporting Client:
English, French, German, Spanish, Italian,
Japanese, Simplified Chinese, Korean,
Portuguese (Brazilian), Traditional Chinese,
Swedish, Dutch and Danish.
AppAdmin, AppSupervisor, AppUser
Client
IP Queue
Manager
Internet Explorer
6.x, and 7.x16
ICM 7.0(0) SR3
ICM 7.1(3)
ICM 7.2(1)
MRCP
Speech Server15
VXML
1.0
Scansoft/Nuance:
SpeechWorks Media Server 3.1.6 or
3.1.9
Open Speech Recognition Server
3.0.4 or 3.0.9
RealSpeak 4.0.6 or 4.0.10
2.0
Nuance 8.5:
MRCP Server 1.0 SP 9 or 1.0 SP 10
Speech Recognition 8.5, SP050930
Vocalizer 4.0.5 or 4.0.6
IBM WebSphere Voice Server:
MRCP Server - MRCP Server 1.0
ASR – WebSphere Voice Server
V5.1.3
TTS – CTTS V5.1.3
WVS Language Support 5.1.3
IPCC Express Gateway to ICM
ICM
ICM
ICM
ICM
ICM
ICM
7.0(0) SR3
7.1(3)
7.2(1)
7.2(3)
7.5(3)
7.5(4)
Cisco Support
Tools
2.0(1)
EIM/WIM
4.2(1)
4.2(2)
4.2(3)
4.2(4)
IP Phones for Desktop /
Endpoint Monitoring
Cisco IP Phone 7911G (SCCP)
Cisco IP Phone 7912G (SCCP)
Cisco IP Phone 7940G (SCCP)
Cisco IP Phone 7941G (SCCP)
Cisco IP Phone 7941G-GE (SCCP)
Cisco IP Phone 7960G (SCCP)
Cisco IP Phone 7961G (SCCP)
Cisco IP Phone 7961G-GE (SCCP)
Cisco IP Phone 7970G (SCCP)
Cisco IP Phone 7971G-GE (SCCP)
Cisco IP Phone 7911G (SIP)
Cisco IP Phone 7941G (SIP)
Cisco IP Phone 7941G-GE (SIP)
Cisco IP Phone 7961G (SIP)
Cisco IP Phone 7961G-GE (SIP)
Cisco IP Phone 7970G (SIP)
Cisco IP Phone 7971G-GE (SIP)
Cisco IP Phone 7942G (SCCP & SIP)
Cisco IP Phone 7962G (SCCP & SIP)
Cisco IP Phone 7945G (SCCP & SIP)
Cisco IP Phone 7965G (SCCP & SIP)
Cisco IP Phone 7975G (SCCP & SIP)
Cisco IP Communicator (SCCP)17
1. Upgrades are supported from all corresponding Cisco CRS Service Release (SR) and Engineering Special (ES) releases.
2. a. CCX at the end of a Hardware name means “Contact Center Express.” This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified
Contact Center Express or Unified CCX.
b. For latest hardware updates, go to: www.cisco.com/go/swonly.
c. Only simplex mode supported on HP servers.
MCS-7845-H1-CC1: HP DL 380-G4 Dual Intel Xeon, 3.4 GHz
MCS-7835-H1-CC1: HP DL380-G4 Single Intel Xeon 3.4GHz
Refer to CSCsf05443 for details.
Cisco Systems, Inc.
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Page 144
3. a. Details of CME/IOS version mapping can be found at http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/33matrix.htm.
b. CIM (WIM/EIM) is not supported with Cisco Unified Communications Manager Express (Unified CME).
c. Only SCCP Phones are supported as Agent Phones with Unified CME. Refer to "Cisco Unified IP Phone Support" section from the respective Cisco Unified CME
Supported Firmware, Platforms, Memory, and Voice Products web page. For example, for Cisco Unified CME 7.1, go to: http://www.cisco.com/en/US/docs/
voice_ip_comm/cucme/requirements/guide/cme71spc.htm, and scroll down to view the "Cisco Unified IP Phone Support" table.
4. CRS 5.0 should have a 72GB HD and 2GB RAM minimum.
5. The hardware is compatible with OS 2003.1.2a and higher.
6. DL380-G5 requires OS 2000.4.5 or OS 2003.1.2a.
7. Compatible with Cisco TelePresence Manager.
8. For supported Cisco IP Communicator (SCCP) versions, refer to the Cisco IP Communicator Compatibility with Cisco Unified CM Release table at
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr.html#wp45351.
9. Please check the latest Release Notes for Cisco Unified CCX and Cisco Unified IP IVR for known limitations.
10. Only Standard Protection mode is supported.
11. All associated SRs are supported with the compatible versions of WFM and QM.
12. a. For supported Citrix and MTS versions refer to the Cisco Agent Desktop Version Compatibility Matrix at:
http://www.cisco.com/en/US/products/sw/custcosw/ps427/products_implementation_design_guides_list.html.
b. CAD/CSD/CDA is not supported in 64-bit versions of the client operating system.
13. The computer on which you install the Cisco CRS Historical Reports client must be running the following software: Microsoft Internet Explorer version 6.0 or higher,
Microsoft Data Access Component (MDAC) version 2.7 or higher and Microsoft Windows 2000 Service Pack 2 or higher (if the computer is running Microsoft Windows
2000).
14. A CAD instance cannot support more than one localized language. All agents and supervisors must use the same language; there cannot be some agents and
supervisors using one language and other agents and supervisors using another language.
15. The latest Version of the ASR-TTS packages suggested by Nuance can be used. (http://network.nuance.com/portal/server.pt). Using the Latest Nuance Packages will
not impact the integration functionality between UCCX and Nuance, until there is any major change by Nuance in the underlying design. However, you should
maintain the compatibility among different ASR-TTS packages as suggested by Nuance.
16. You should disable the Internet Explorer pop-up blocker when using Internet Explorer, Version 7.0, with the CRS Application Administration web application. This is
not necessary when using it with CAD or CSD.
17. Install Cisco IP Communicator on the same system on which CAD and CSD Clients are installed.
Cisco Systems, Inc.
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Page 145
Cisco CRS and Cisco Unified IP IVR, Release 5.0(2) SR1 Solution Set
Supported
Unified
CCX/IP
IVR
Upgrade
Paths1
5.0(2)
Cisco Unified
Communications Manager
(Unified CM) Releases
5.1(1b) - JTAPI 3.1(1.4)
File name 5.1.1.3000-5
5.1(2) - JTAPI 3.1(2.5)
File name 5.1.2.1000-11
5.1(2b) JTAPI 3.1(2.5)
File name 5.1.2.3000-2
5.1(3) - JTAPI 3.1(3.7)
File name 5.1.3.1000-12
5.1(3a) - JTAPI 3.1(3.7)
File name 5.1.3.2000-3
5.1(3c) - JTAPI 3.1(3.7)
File name 5.1.3.4000-4
5.1(3e) - JTAPI 3.1(3.7)
File name 5.1.3.6000-2
5.1(3f) JTAPI 3.1(3.7)
File name 5.1.3.7000-5
5.1(3g) JTAPI 3.1(3.7)
File name 5.1.3.8000-4
Unified CM and Unified CM
Business Edition
6.0(1) - JTAPI 6.0(1.1000)-5
Filename 6.0.1.1000.037
6.0(1a) - JTAPI 6.0(1.1000)-5
File name 6.0.1.2000-4
6.1(1) JTAPI 6.1(1.1000)-1
Filename 6.1.1.1000-11
6.1(1a) JTAPI 6.1(1.1000)-2
File Name 6.1.1.2000-3
6.1(1b) JTAPI 6.1(1.1000)-2
File Name 6.1.1.3000-2
6.1(2) JTAPI 6.1(2.1000) -12
File Name 6.1.2.1000-13
6.1(2) SU1a
JTAPI 6.1(2.1000)-12
File Name 6.1.2.1002-1
Cisco Unified
Communications Manager
Express (Unified CME)3
4.2
7.0
UC500 Releases
4.2 / 12.4(11) XW3
4.2 / 12.4(11) XW9
OS Releases
Hardware2
OS 2003.1.1
SR1
SR2
SR3
SR4
SR5
SR6
SR8
SR9
SR10
OS 2003.1.2a
SR1
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
SR17
SR18
SR19
SR20
SR21
OS 2003.1.3b
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
OS 2003.1.4a
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
OS 2003.1.5
SR1
SR2
SR3
OS 2003.1.5a
SR3a
SR4
SR5
SR6
SR7
SR8
MCS-7815-I1-CC14
MCS-7815-I1-CC2
MCS-7815-I2-CCX1
MCS-7816-I3-CCX15
MCS-7816-I4-CCX1
MCS-7816-H3-CCX15
MCS-7825-I1-CC1
MCS-7825-I2-CCX1
MCS-7825-I3-CCX15
MCS-7825-I4-CCX1
MCS-7825-H1-CC1
MCS-7825-H2-CCX1
MCS-7825-H3-CCX15
MCS-7825-H4-CCX1
MCS-7835-H1-CC1
MCS-7835-H2-CCX1
MCS-7835-I1-CC1
MCS-7835-I2-CCX1
MCS 7835-I1 - x346r single-cpu
retrofit
MCS-7835-H1-DL380-G4 single
CPU retrofit
MCS-7845-I1-CC1
MCS-7845-I2-CCX1
MCS-7845-H1-CC1
MCS-7845-H2-CCX1
MCS-7845-I1-x346r double-cpu
retrofit
MCS-7845-H1-DL380-G4
double-cpu retrofit
(Sheet 1 of 3)
IP Phones for Cisco
Agent Desktop
IP Phones for
Cisco IP Phone Agent
Cisco IP Phone 7905G (SCCP)
Cisco IP Phone 7911G (SCCP)
Cisco IP Phone 7912G (SCCP)
Cisco IP Phone 7921G (SCCP)
Cisco IP Phone 7925G (SCCP)
Cisco IP Phone 7940G (SCCP)
Cisco IP Phone 7941G (SCCP)
Cisco IP Phone 7941G-GE (SCCP)
Cisco IP Phone 7960G (SCCP)
Cisco IP Phone 7961G (SCCP)
Cisco IP Phone 7961G-GE (SCCP)
Cisco IP Phone 7970G (SCCP)
Cisco IP Phone 7971G-GE (SCCP)
Cisco IP Phone 7985G (SCCP)
Cisco IP Phone 7911G (SIP)
Cisco IP Phone 7941G (SIP)
Cisco IP Phone 7941G-GE (SIP)
Cisco IP Phone 7961G (SIP)
Cisco IP Phone 7961G-GE (SIP)
Cisco IP Phone 7970G (SIP)7
Cisco IP Phone 7971G-GE (SIP)
Cisco IP Phone 7942G (SCCP & SIP)
Cisco IP Phone 7962G (SCCP & SIP)
Cisco IP Phone 7945G (SCCP & SIP)
Cisco IP Phone 7965G (SCCP & SIP)
Cisco IP Phone 7975G (SCCP)
Cisco IP Phone 7975G (SIP)7
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
SIP)
Cisco
SIP)
Cisco
SIP)
Cisco
SIP)
Cisco
SIP)
Cisco IP Communicator (SCCP)8
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
7911G (SCCP)
7912G (SCCP)
7921G (SCCP)
7925G (SCCP)
7940G (SCCP)
7941G (SCCP)
7941G-GE (SCCP)
7960G (SCCP)
7961G (SCCP)
7961G-GE (SCCP)
7970G (SCCP)
7971G-GE (SCCP)
7911G (SIP)
7941G (SIP)
7941G-GE (SIP)
7961G (SIP)
7961G-GE (SIP)
7970G (SIP)
7971G-GE (SIP)
7942G (SCCP &
IP Phone 7962G (SCCP &
IP Phone 7945G (SCCP &
IP Phone 7965G (SCCP &
IP Phone 7975G (SCCP &
IBM xSeries 206M Single Intel
dual-core Pentium D, 2.8 GHz
IBM xSeries 306 Single Intel
Pentium 4, 3.4 GHz
IBM xSeries 306M Single Intel
dual-core Pentium D, 2.8 GHz
IBM xSeries 306M Single Intel
dual-core Pentium D, 3.4 GHz
IBM xSeries 3250 Single Intel
Celeron D 352, 3.2 GHz
IBM xSeries 3250 Single Intel
dual-core Xeon 3050, 2.13 GHz
IBM xSeries 3250-M2 Dual-core
Intel Xeon E3110 (E8400)
3.0 GHz
IBM xSeries 346 Single Intel Xeon
3.4 GHz
IBM xSeries 346 Dual Intel Xeon,
3.4 GHz
IBM xSeries 3650 Single Intel
Xeon 5140, 2.33 GHz
IBM xSeries 3650 Dual Intel Xeon
5140, 2.33 GHz
HP DL 320-G3 Single Intel
Pentium 4, 3.4 GHz
HP DL320-G4 Single Intel
dual-core Pentium D, 2.8 GHz
HP DL320-G4 Single Intel
dual-core Pentium D, 3.4 GHz
HP DL320-G5 Single Intel Celeron
D 352, 3.2 GHz
HP DL320-G5 Single Intel
dual-core Xeon 3050, 2.13 GHz
HP DL320-G5p Single Intel
dual-core Xeon E8400,
3.0 GHz
HP DL380-G4 Single Intel Xeon
3.4 GHz
HP DL 380-G4 Dual Intel Xeon,
3.4 GHz
HP DL 380-G56 Single Intel
dual-core Xeon 5140, 2.33 GHz
HP DL 380-G56 Dual Intel
dual-core Xeon 5140, 2.33 GHz
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Page 146
Cisco CRS and Cisco Unified IP IVR, Release 5.0(2) SR1 Solution Set
(Sheet 2 of 3)
Security/AntiVirus Software
Java Versions
Quality Management (QM)
Historical/Config Database
Enterprise Database
Cisco Security Agent (CSA)9
4.5.1.639-2.0(3)
4.5.1.645-2.0(4)
4.5.1.655-2.0(5)
5.0.0.187-3.0(1)
5.0.0.205-3.0(3)
5.0.0.210-3.0(3)
5.0.0.216-3.0(4)
5.0.0.217-3.0(5)
5.0.0.217-3.0(6)
5.0.0.225-3.0(7)
5.0.0.232-3.0(9)
5.0.0.235-3.0(10)
5.2.0.281-3.1(3)k9
5.2.0.282-3.1(5)k9
5.2.0.282-3.1(7)k9
5.2.0.296-3.1(9)k9
Custom
Classes/SDK
Sun JDK
1.5.0_011
2.3(1)
2.4(1)
2.6(1)
2.6(2)
2.7(2)
2.7(3)
MSDE 2000
Oracle 10g R2, Oracle 10g XE
Sybase Adaptive Server 12
IBM DB2 8.2
MS SQL Server 2000
Real-Time
Reporting
Sun JRE
1.5.0_011
MS SQL Server 2000 + sp4
MS SQL Server 2005
McAfee Virus Scan Enterprise
8.0
8.0i
8.5i10
8.7i
Norton Antivirus Enterprise
9.0
Symantec Antivirus Corporate Edition
10.1
10.2
Symantec Endpoint Protection
11
Trend Micro OfficeScan Antivirus
7.3
8.0 SP1
SQL CD
Reuse
Utility Tool
Version
2.0.3.0
CAD/
CAD-BE/
CSD Client
Version
6.4.2.100
WorkForce Management
(WFM)11
CAD/CSD/CDA Client OS12
HR Client13 OS
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips & Release Notes)
Win Vista (Ultimate and Business)
Win XP Professional SP3 (Please check Tech Tips &
Release Notes)
8.0(1)
8.2(1)
8.2(2)
8.2(3)
8.3(3)
8.3(4)
Win 2000 Professional SP4
Win XP Professional SP2
(Please check Tech Tips & Release
Notes)
Win Vista (Ultimate, Enterprise, and
Business)
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips & Release
Notes)
Win Vista (Ultimate and Business)
Win XP Professional SP3
(Please check Tech Tips & Release
Notes)
Unified CCX CTI Versions
Cisco VPN Client for CAD/CSD
HR Client Version
Cisco TelePresence Software
10
11
12
4.6.02.0011
5.0(2.5)
See compatibility
information for Cisco
TelePresence System
available at
http://www.cisco.com/en/US/
products/ps8332/
products_device_support_tables_
list.html for supported Cisco
Unified CM releases.
Editor Client OS
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Page 147
Cisco CRS and Cisco Unified IP IVR, Release 5.0(2) SR1 Solution Set
HR Client
MDAC
Version 2.7
Version 2.8
(Sheet 3 of 3)
Supported Languages14
Wallboard
Cisco Works
Crystal Reports
IVR Prompts:
English (US, CA, GB), Spanish (US, MX, CO,
ES), French (CA, FR), German, Chinese
(Mandarin), Japanese, Italian, Korean,
Portugese (BR), Hebrew (IL), Thai, Malay,
Danish, Cantonese (Hong Kong), Mandarin
(Taiwan), Dutch, Swedish
Spectrum 3.1.2
Campus Manager 4.0 (EOS)
INOVA (light link) 5.0.43
CiscoWorks Resource Manager
Essentials 4.0
Developer Edition 10.0 and 11.0
Professional Edition 10.0 and 11.0
CiscoWorks IPCOM 1.0
CiscoWorks CUOM 2.0
ASR Grammar for workflow steps:
English (US, GB), Spanish(MX, CO, ES),
French (CA, FR), German, Japanese, Italian
TTS:
Dependent on what you install from TTS vendor
VXML Grammar:
Dependent on what you install from MRCP
vendor
CAD/CSD Supported Languages:
English, French, German, Spanish, Italian,
Japanese, Simplified Chinese, Korean, Portuguese
(Brazilian), Traditional
Chinese, Swedish, Dutch, Danish
Cisco IP Phone Agent Supported Languages:
English, French, German, Spanish, Italian,
Japanese (Katakana), Portuguese (Brazilian),
Swedish, Danish, Dutch
Historical Reporting Client:
English, French, German, Spanish, Italian,
Japanese, Simplified Chinese, Korean, Portuguese
(Brazilian), Traditional Chinese, Swedish, Dutch
and Danish.
AppAdmin, AppSupervisor, AppUser Client
Internet Explorer
6.x, and 7.x16
IP Queue
Manager
ICM
ICM
ICM
ICM
7.0(0) SR3
7.1(3)
7.2(1)
7.2(4)
MRCP
Speech Server15
VXML
1.0
Scansoft/Nuance:
SpeechWorks Media Server 3.1.6 or
3.1.9
Open Speech Recognition Server
3.0.4 or 3.0.9
RealSpeak 4.0.6 or 4.0.10
2.0
Nuance 8.5:
MRCP Server 1.0 SP 9 or 1.0 SP 10
Speech Recognition 8.5, SP050930
Vocalizer 4.0.5 or 4.0.6
IBM WebSphere Voice Server:
MRCP Server - MRCP Server 1.0
ASR – WebSphere Voice Server
V5.1.3
TTS – CTTS V5.1.3
WVS Language Support 5.1.3
IPCC Express Gateway to ICM
ICM
ICM
ICM
ICM
ICM
ICM
ICM
7.0(0) SR3
7.1(3)
7.2(1)
7.2(3)
7.2(4)
7.5(3)
7.5(4)
Cisco Support
Tools
2.0(1)
EIM/WIM
4.2(1)
4.2(2)
4.2(3)
4.2(4)
IP Phones for Desktop /
Endpoint Monitoring
Cisco IP Phone 7911G (SCCP)
Cisco IP Phone 7912G (SCCP)
Cisco IP Phone 7940G (SCCP)
Cisco IP Phone 7941G (SCCP)
Cisco IP Phone 7941G-GE (SCCP)
Cisco IP Phone 7960G (SCCP)
Cisco IP Phone 7961G (SCCP)
Cisco IP Phone 7961G-GE (SCCP)
Cisco IP Phone 7970G (SCCP)
Cisco IP Phone 7971G-GE (SCCP)
Cisco IP Phone 7911G (SIP)
Cisco IP Phone 7941G (SIP)
Cisco IP Phone 7941G-GE (SIP)
Cisco IP Phone 7961G (SIP)
Cisco IP Phone 7961G-GE (SIP)
Cisco IP Phone 7970G (SIP)
Cisco IP Phone 7971G-GE (SIP)
Cisco IP Phone 7942G (SCCP & SIP)
Cisco IP Phone 7962G (SCCP & SIP)
Cisco IP Phone 7945G (SCCP & SIP)
Cisco IP Phone 7965G (SCCP & SIP)
Cisco IP Phone 7975G (SCCP & SIP)
Cisco IP Communicator (SCCP)17
1. Upgrades are supported from all corresponding Cisco CRS Service Release (SR) and Engineering Special (ES) releases.
2. a. CCX at the end of a Hardware name means “Contact Center Express.” This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified
Contact Center Express or Unified CCX.
b. For latest hardware updates, go to: www.cisco.com/go/swonly.
c. Only simplex mode supported on HP servers.
MCS-7845-H1-CC1: HP DL 380-G4 Dual Intel Xeon, 3.4 GHz
MCS-7835-H1-CC1: HP DL380-G4 Single Intel Xeon 3.4GHz
Refer to CSCsf05443 for details.
Cisco Systems, Inc.
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Page 148
3. a. Details of CME/IOS version mapping can be found at http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/33matrix.htm.
b. CIM (WIM/EIM) is not supported with Cisco Unified Communications Manager Express (Unified CME).
c. Only SCCP Phones are supported as Agent Phones with Unified CME. Refer to "Cisco Unified IP Phone Support" section from the respective Cisco Unified CME
Supported Firmware, Platforms, Memory, and Voice Products web page. For example, for Cisco Unified CME 7.1, go to: http://www.cisco.com/en/US/docs/
voice_ip_comm/cucme/requirements/guide/cme71spc.htm, and scroll down to view the "Cisco Unified IP Phone Support" table.
4. CRS 5.0 should have a 72GB HD and 2GB RAM minimum.
5. The hardware is compatible with OS 2003.1.2a and higher.
6. DL380-G5 requires OS 2000.4.5 or OS 2003.1.2a.
7. Compatible with Cisco TelePresence Manager.
8. For supported Cisco IP Communicator (SCCP) versions, refer to the Cisco IP Communicator Compatibility with Cisco Unified CM Release table at
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr.html#wp45351.
9. Please check the latest Release Notes for Cisco Unified CCX and Cisco Unified IP IVR for known limitations.
10. Only Standard Protection mode is supported.
11. All associated SRs are supported with the compatible versions of WFM and QM.
12. a. For supported Citrix and MTS versions refer to the Cisco Agent Desktop Version Compatibility Matrix at:
http://www.cisco.com/en/US/products/sw/custcosw/ps427/products_implementation_design_guides_list.html.
b. CAD/CSD/CDA is not supported in 64-bit versions of the client operating system.
13. The computer on which you install the Cisco CRS Historical Reports client must be running the following software: Microsoft Internet Explorer version 6.0 or higher,
Microsoft Data Access Component (MDAC) version 2.7 or higher and Microsoft Windows 2000 Service Pack 2 or higher (if the computer is running Microsoft Windows
2000).
14. A CAD instance cannot support more than one localized language. All agents and supervisors must use the same language; there cannot be some agents and
supervisors using one language and other agents and supervisors using another language.
15. The latest Version of the ASR-TTS packages suggested by Nuance can be used. (http://network.nuance.com/portal/server.pt). Using the Latest Nuance Packages will
not impact the integration functionality between UCCX and Nuance, until there is any major change by Nuance in the underlying design. However, you should maintain
the compatibility among different ASR-TTS packages as suggested by Nuance.
16. You should disable the Internet Explorer pop-up blocker when using Internet Explorer, Version 7.0, with the CRS Application Administration web application. This is not
necessary when using it with CAD or CSD.
17. Install Cisco IP Communicator on the same system on which CAD and CSD Clients are installed.
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Page 149
Cisco CRS and Cisco Unified IP IVR, Release 5.0(2) SR2 Solution Set (Sheet 1 of 3)
Supported
Unified
CCX/
IP IVR
Upgrade
Paths1
Cisco Unified
Communications Manager
(Unified CM) Releases
5.0(2)
5.0(2)SR1
5.1(1b) - JTAPI 3.1(1.4)
File name 5.1.1.3000-5
5.1(2) - JTAPI 3.1(2.5)
File name 5.1.2.1000-11
5.1(2b) JTAPI 3.1(2.5)
File name 5.1.2.3000-2
5.1(3) - JTAPI 3.1(3.7)
File name 5.1.3.1000-12
5.1(3a) - JTAPI 3.1(3.7)
File name 5.1.3.2000-3
5.1(3c) - JTAPI 3.1(3.7)
File name 5.1.3.4000-4
5.1(3e) - JTAPI 3.1(3.7)
File name 5.1.3.6000-2
5.1(3f) JTAPI 3.1(3.7)
File name 5.1.3.7000-5
5.1(3g) JTAPI 3.1(3.7)
File name 5.1.3.8000-4
Unified CM and Unified CM
Business Edition
6.0(1) - JTAPI 6.0(1.1000)-5
Filename 6.0.1.1000.037
6.0(1a) - JTAPI 6.0(1.1000)-5
File name 6.0.1.2000-4
6.1(1) JTAPI 6.1(1.1000)-1
Filename 6.1.1.1000-11
6.1(1a) JTAPI 6.1(1.1000)-2
File Name 6.1.1.2000-3
6.1(1b) JTAPI 6.1(1.1000)-2
File Name 6.1.1.3000-2
6.1(2) JTAPI 6.1(2.1000)-12
File Name 6.1.2.1000-13
6.1(2)SU1a JTAPI
6.1(2.1000)-12 File Name
6.1.2.1002-1
6.1(3) JTAPI 6.1(3.1000)-1
File Name 6.1.3.1000-16
6.1(3b) JTAPI 6.1(3.1000)-1
File Name 6.1.3.3000-1
6.1(3b) SU1
JTAPI 6.1(3.1000)-3
File Name 6.1.3.3190-1
6.1(4) JTAPI 6.1(4.1000)-9
File Name 6.1.4.1000-10
6.1(4a) JTAPI 6.1(4.1000)-9
File Name 6.1.4.2000-2
6.1(5) JTAPI 6.1(5.10000)-6
File Name 6.1.5.10000-10
Cisco Unified
Communications Manager
Express (Unified CME)3
4.2
7.0
UC500 Releases
4.2 / 12.4(11) XW3
4.2 / 12.4(11) XW9
OS Releases
Hardware2
OS 2003.1.1
SR1
SR2
SR3
SR4
SR5
SR6
SR8
SR9
SR10
OS 2003.1.2a
SR1
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
SR17
SR18
SR19
SR20
SR21
OS 2003.1.3b
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
OS 2003.1.4a
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
OS 2003.1.5
SR1
SR2
SR3
OS 2003.1.5a
SR3a
SR4
SR5
SR6
SR7
SR8
MCS-7815-I1-CC14
MCS-7815-I1-CC2
MCS-7815-I2-CCX1
MCS-7816-I3-CCX15
MCS-7816-I4-CCX1
MCS-7816-H3-CCX15
MCS-7825-I1-CC1
MCS-7825-I2-CCX1
MCS-7825-I3-CCX15
MCS-7825-I4-CCX1
MCS-7825-H1-CC1
MCS-7825-H2-CCX1
MCS-7825-H3-CCX15
MCS-7825-H4-CCX1
MCS-7835-H1-CC1
MCS-7835-H2-CCX1
MCS-7835-H2-CCX2
MCS-7835-I1-CC1
MCS-7835-I2-CCX1
MCS-7835-I2-CCX2
MCS-7835-I3-CCX16
MCS 7835-I1 - x346r single-cpu retrofit
MCS-7835-H1-DL380-G4 single CPU
retrofit
MCS-7845-I1-CC1
MCS-7845-I2-CCX1
MCS-7845-I2-CCX2
MCS-7845-I2-CCX2
MCS-7845-I3-CCX16
MCS-7845-H1-CC1
MCS-7845-H2-CCX1
MCS-7845-H2-CCX2
MCS-7845-I1-x346r double-cpu retrofit
MCS-7845-H1-DL380-G4 double-cpu
retrofit
IP Phones for Cisco
Agent Desktop
IP Phones for
Cisco IP Phone Agent
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
SIP)
Cisco
SIP)
Cisco
SIP)
Cisco
SIP)
Cisco
Cisco
Cisco IP
Cisco IP
Cisco IP
Cisco IP
Cisco IP
Cisco IP
Cisco IP
(SCCP)
Cisco IP
Cisco IP
Cisco IP
(SCCP)
Cisco IP
Cisco IP
(SCCP)
Cisco IP
Cisco IP
Cisco IP
Cisco IP
Cisco IP
Cisco IP
Cisco IP
Cisco IP
SIP)
Cisco IP
SIP)
Cisco IP
SIP)
Cisco IP
SIP)
Cisco IP
SIP)
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
7905G (SCCP)
7911G (SCCP)
7912G (SCCP)
7921G (SCCP)
7925G (SCCP)
7940G (SCCP)
7941G (SCCP)
7941G-GE (SCCP)
7960G (SCCP)
7961G (SCCP)
7961G-GE (SCCP)
7970G (SCCP)
7971G-GE (SCCP)
7985G (SCCP)
7911G (SIP)
7941G (SIP)
7941G-GE (SIP)
7961G (SIP)
7961G-GE (SIP)
7970G (SIP)8
7971G-GE (SIP)
7942G (SCCP &
IP Phone 7962G (SCCP &
IP Phone 7945G (SCCP &
IP Phone 7965G (SCCP &
IP Phone 7975G (SCCP)
IP Phone 7975G (SIP)8
Phone
Phone
Phone
Phone
Phone
Phone
Phone
7911G (SCCP)
7912G (SCCP)
7921G (SCCP)
7925G (SCCP)
7940G (SCCP)
7941G (SCCP)
7941G-GE
Phone 7960G (SCCP)
Phone 7961G (SCCP)
Phone 7961G-GE
Phone 7970G (SCCP)
Phone 7971G-GE
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
7911G (SIP)
7941G (SIP)
7941G-GE (SIP)
7961G (SIP)
7961G-GE (SIP)
7970G (SIP)
7971G-GE (SIP)
7942G (SCCP &
Phone 7962G (SCCP &
Phone 7945G (SCCP &
Phone 7965G (SCCP &
Phone 7975G (SCCP &
Cisco IP Communicator (SCCP)9
IBM xSeries 206M Single Intel dual-core
Pentium D, 2.8 GHz
IBM xSeries 306 Single Intel Pentium 4,
3.4 GHz
IBM xSeries 306M Single Intel dual-core
Pentium D, 2.8 GHz
IBM xSeries 306M Single Intel dual-core
Pentium D, 3.4 GHz
IBM xSeries 3250 Single Intel Celeron D
352, 3.2 GHz
IBM xSeries 3250 Single Intel dual-core
Xeon 3050, 2.13 GHz
IBM xSeries 3250-M2 Dual-core Intel
Xeon E3110 (E8400) 3.0 GHz
IBM xSeries 346 Single Intel Xeon 3.4 GHz
IBM xSeries 346 Dual Intel Xeon, 3.4 GHz
IBM xSeries 3650 Single Intel Xeon 5140,
2.33 GHz
IBM xSeries 3650 Dual Intel Xeon 5140,
2.33 GHz
IBM xSeries 3650-M2 Single Intel Xeon
Nehalem quad-core E5504, 2.0 GHz6
IBM xSeries 3650-M2 Single Intel Xeon
Nehalem quad-core E5540, 2.53 GHz6
HP DL 320-G3 Single Intel Pentium 4,
3.4 GHz
HP DL320-G4 Single Intel dual-core
Pentium D, 2.8 GHz
HP DL320-G4 Single Intel dual-core
Pentium D, 3.4 GHz
HP DL320-G5 Single Intel Celeron D 352,
3.2 GHz
HP DL320-G5 Single Intel dual-core Xeon
3050, 2.13 GHz
HP DL320-G5p Single Intel dual-core
Xeon E8400, 3.0 GHz
HP DL380-G4 Single Intel Xeon 3.4 GHz
HP DL 380-G4 Dual Intel Xeon, 3.4 GHz
HP DL 380-G57 Single Intel dual-core
Xeon 5140, 2.33 GHz
HP DL 380-G57 Dual Intel dual-core Xeon
5140, 2.33GHz
HP DL380-G6 Single Intel Nehalem
quad-core E5504, 2.0 GHz6
HP DL380-G6 Single Intel Xeon Nehalem
quad-core E5540, 2.53 GHz6
Cisco Systems, Inc.
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Cisco CRS and Cisco Unified IP IVR, Release 5.0(2) SR2 Solution Set (Sheet 2 of 3)
Security/AntiVirus Software
Cisco Security Agent (CSA)10
4.5.1.639-2.0(3)
4.5.1.645-2.0(4)
4.5.1.655-2.0(5)
5.0.0.187-3.0(1)
5.0.0.205-3.0(3)
5.0.0.210-3.0(3)
5.0.0.216-3.0(4)
5.0.0.217-3.0(5)
5.0.0.217-3.0(6)
5.0.0.225-3.0(7)
5.0.0.232-3.0(9)
5.0.0.235-3.0(10)
5.2.0.281-3.1(3)k9
5.2.0.282-3.1(5)k9
5.2.0.282-3.1(7)k9
5.2.0.296-3.1(9)k9
Java
Versions
Custom
Classes/
SDK
Sun JDK
1.5.0_011
Quality Management (QM)
Historical/Config Database
Enterprise Database
2.3(1)
2.4(1)
2.6(1)
2.6(2)
2.7(2)
2.7(3)
MSDE 2000
Oracle 10g R2, Oracle 10g XE
Sybase Adaptive Server 12
IBM DB2 8.2
MS SQL Server 2000
MS SQL Server 2000 + sp4
MS SQL Server 2005
Real-Time
Reporting
Sun JRE
1.5.0_011
McAfee Virus Scan Enterprise
8.0
8.0i
8.5i11
8.7i
Norton Antivirus Enterprise
9.0
Symantec Antivirus Corporate Edition
10.1
10.2
Symantec Endpoint Protection
11
Trend Micro OfficeScan Antivirus
7.3
8.0 SP1
SQL CD
Reuse
Utility
Tool
Version
2.0.3.0
CAD/
CAD-BE/
CSD Client
Version
6.4.2.200
Editor
Client OS
WorkForce Management (WFM)12
CAD/CSD/CDA Client OS13
HR Client14 OS
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips & Release Notes)
Win Vista (Ultimate and Business)
Win XP Professional SP3 (Please check Tech
Tips & Release Notes)
8.0(1)
8.2(1)
8.2(2)
8.2(3)
8.3(3)
8.3(4)
Win 2000 Professional SP4
Win XP Professional SP2
(Please check Tech Tips & Release
Notes)
Win XP Professional SP3
(Please check Tech Tips & Release
Notes)
Win Vista (Ultimate, Enterprise,
and Business)
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips &
Release Notes)
Win Vista (Ultimate and
Business)
Win XP Professional SP3
(Please check Tech Tips &
Release Notes)
Unified CCX CTI Versions
Cisco VPN Client for CAD/CSD
HR Client Version
Cisco TelePresence Software
10
11
12
4.6.02.0011
5.0(2.4)
See compatibility
information for Cisco
TelePresence System
available at
http://www.cisco.com/en/US/
products/ps8332/
products_device_support_table
s_list.html for supported Cisco
Unified CM releases.
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Page 151
Cisco CRS and Cisco Unified IP IVR, Release 5.0(2) SR2 Solution Set (Sheet 3 of 3)
HR Client
MDAC
Version 2.7
Version 2.8
Supported Languages15
Wallboard
Cisco Works
Crystal Reports
IVR Prompts:
English (US, CA, GB), Spanish (US, MX, CO,
ES), French (CA, FR), German, Chinese
(Mandarin), Japanese, Italian, Korean,
Portugese (BR), Hebrew (IL), Thai, Malay,
Danish, Cantonese (Hong Kong), Mandarin
(Taiwan), Dutch, Swedish
Spectrum 3.1.2
Campus Manager 4.0 (EOS)
INOVA (light link) 5.0.43
CiscoWorks Resource Manager
Essentials 4.0
Developer Edition 10.0 and
11.0
Professional Edition 10.0 and
11.0
CiscoWorks IPCOM 1.0
CiscoWorks CUOM 2.0
ASR Grammar for workflow steps:
English (US, GB), Spanish(MX, CO, ES),
French (CA, FR), German, Japanese, Italian
TTS:
Dependent on what you install from TTS
vendor
VXML Grammar:
Dependent on what you install from MRCP
vendor
CAD/CSD Supported Languages:
English, French, German, Spanish, Italian,
Japanese, Simplified Chinese, Korean,
Portuguese (Brazilian), Traditional
Chinese, Swedish, Dutch, Danish
Cisco IP Phone Agent Supported
Languages:
English, French, German, Spanish, Italian,
Japanese (Katakana), Portuguese (Brazilian),
Swedish, Danish, Dutch
Historical Reporting Client:
English, French, German, Spanish, Italian,
Japanese, Simplified Chinese, Korean,
Portuguese (Brazilian), Traditional Chinese,
Swedish, Dutch and Danish.
AppAdmin, AppSupervisor, AppUser
Client
IP Queue
Manager
Internet Explorer
6.x, and 7.x17
ICM
SR3
ICM
ICM
ICM
7.0(0)
MRCP
Speech Server16
VXML
1.0
Scansoft/Nuance:
SpeechWorks Media Server 3.1.6
or 3.1.9
Open Speech Recognition Server
3.0.4 or 3.0.9
RealSpeak 4.0.6 or 4.0.10
2.0
7.1(3)
7.2(1)
7.2(4)
Nuance 8.5:
MRCP Server 1.0 SP 9 or 1.0 SP
10
Speech Recognition 8.5,
SP050930
Vocalizer 4.0.5 or 4.0.6
IBM WebSphere Voice Server:
MRCP Server - MRCP Server 1.0
ASR – WebSphere Voice Server
V5.1.3
TTS – CTTS V5.1.3
WVS Language Support 5.1.3
IPCC Express Gateway to ICM
ICM
ICM
ICM
ICM
ICM
ICM
ICM
7.0(0) SR3
7.1(3)
7.2(1)
7.2(3)
7.2(4)
7.5(3)
7.5(4)
Cisco
Support
Tools
2.0(1)
EIM/WIM
4.2(1)
4.2(2)
4.2(3)
4.2(4)
4.2(5)
4.2(5a)
IP Phones for Desktop /
Endpoint Monitoring
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
SIP)
Cisco
SIP)
Cisco
SIP)
Cisco
SIP)
Cisco
SIP)
Cisco
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
7911G (SCCP)
7912G (SCCP)
7940G (SCCP)
7941G (SCCP)
7941G-GE (SCCP)
7960G (SCCP)
7961G (SCCP)
7961G-GE (SCCP)
7970G (SCCP)
7971G-GE (SCCP)
7911G (SIP)
7941G (SIP)
7941G-GE (SIP)
7961G (SIP)
7961G-GE (SIP)
7970G (SIP)
7971G-GE (SIP)
7942G (SCCP &
IP Phone 7962G (SCCP &
IP Phone 7945G (SCCP &
IP Phone 7965G (SCCP &
IP Phone 7975G (SCCP &
IP Communicator (SCCP)18
Cisco Systems, Inc.
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Page 152
1. Upgrades are supported from all corresponding Cisco CRS Service Release (SR) and Engineering Special (ES) releases.
2. a. CCX at the end of a Hardware name means “Contact Center Express.” This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified
Contact Center Express or Unified CCX.
b. For latest hardware updates, go to: www.cisco.com/go/swonly.
c. Only simplex mode supported on HP servers.
MCS-7845-H1-CC1: HP DL 380-G4 Dual Intel Xeon, 3.4 GHz
MCS-7835-H1-CC1: HP DL380-G4 Single Intel Xeon 3.4GHz
Refer to CSCsf05443 for details.
3. a. Details of CME/IOS version mapping can be found at http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/33matrix.htm.
b. CIM (WIM/EIM) is not supported with Cisco Unified Communications Manager Express (Unified CME).
c. Only SCCP Phones are supported as Agent Phones with Unified CME. Refer to "Cisco Unified IP Phone Support" section from the respective Cisco Unified CME
Supported Firmware, Platforms, Memory, and Voice Products web page. For example, for Cisco Unified CME 7.1, go to: http://www.cisco.com/en/US/docs/
voice_ip_comm/cucme/requirements/guide/cme71spc.htm, and scroll down to view the "Cisco Unified IP Phone Support" table.
4. CRS 5.0 should have a 72GB HD and 2GB RAM minimum.
5. The hardware is compatible with OS 2003.1.2a and higher.
6. Please install the latest Cisco Unified CCX SR before component activation.
7. DL380-G5 requires OS 2000.4.5 or OS 2003.1.2a.
8. Compatible with Cisco TelePresence Manager.
9. For supported Cisco IP Communicator (SCCP) versions, refer to the Cisco IP Communicator Compatibility with Cisco Unified CM Release table at
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr.html#wp45351.
10. Please check the latest Release Notes for Cisco Unified CCX and Cisco Unified IP IVR for known limitations.
11. Only Standard Protection mode is supported.
12. All associated SRs are supported with the compatible versions of WFM and QM.
13. a. For supported Citrix and MTS versions refer to the Cisco Agent Desktop Version Compatibility Matrix at:
http://www.cisco.com/en/US/products/sw/custcosw/ps427/products_implementation_design_guides_list.html.
b. CAD/CSD/CDA is not supported in 64-bit versions of the client operating system.
14. The computer on which you install the Cisco CRS Historical Reports client must be running the following software: Microsoft Internet Explorer version 6.0 or higher,
Microsoft Data Access Component (MDAC) version 2.7 or higher and Microsoft Windows 2000 Service Pack 2 or higher (if the computer is running Microsoft Windows
2000).
15. A CAD instance cannot support more than one localized language. All agents and supervisors must use the same language; there cannot be some agents and
supervisors using one language and other agents and supervisors using another language.
16. The latest Version of the ASR-TTS packages suggested by Nuance can be used. (http://network.nuance.com/portal/server.pt). Using the Latest Nuance Packages will
not impact the integration functionality between UCCX and Nuance, until there is any major change by Nuance in the underlying design. However, you should
maintain the compatibility among different ASR-TTS packages as suggested by Nuance.
17. You should disable the Internet Explorer pop-up blocker when using Internet Explorer, Version 7.0, with the CRS Application Administration web application. This is
not necessary when using it with CAD or CSD.
18. Install Cisco IP Communicator on the same system on which CAD and CSD Clients are installed.
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Cisco CRS and Cisco Unified IP IVR, Release 5.0(2) SR3 Solution Set (Sheet 1 of 3)
Supported
Unified
CCX/
IP IVR
Upgrade
Paths1
5.0(2)
5.0(2)SR1
5.0(2)SR2
Cisco Unified
Communications Manager
(Unified CM) Releases
5.1(1b) - JTAPI 3.1(1.4)
File name 5.1.1.3000-5
5.1(2) - JTAPI 3.1(2.5)
File name 5.1.2.1000-11
5.1(2b) JTAPI 3.1(2.5)
File name 5.1.2.3000-2
5.1(3) - JTAPI 3.1(3.7)
File name 5.1.3.1000-12
5.1(3a) - JTAPI 3.1(3.7)
File name 5.1.3.2000-3
5.1(3c) - JTAPI 3.1(3.7)
File name 5.1.3.4000-4
5.1(3e) - JTAPI 3.1(3.7)
File name 5.1.3.6000-2
5.1(3f) JTAPI 3.1(3.7)
File name 5.1.3.7000-5
5.1(3g) JTAPI 3.1(3.7)
File name 5.1.3.8000-4
Unified CM and Unified CM
Business Edition
6.0(1) - JTAPI 6.0(1.1000)-5
Filename 6.0.1.1000.037
6.0(1a) - JTAPI 6.0(1.1000)-5
File name 6.0.1.2000-4
6.1(1) JTAPI 6.1(1.1000)-1
Filename 6.1.1.1000-11
6.1(1a) JTAPI 6.1(1.1000)-2
File Name 6.1.1.2000-3
6.1(1b) JTAPI 6.1(1.1000)-2
File Name 6.1.1.3000-2
6.1(2) JTAPI 6.1(2.1000)-12
File Name 6.1.2.1000-13
6.1(2)SU1a JTAPI
6.1(2.1000)-12 File Name
6.1.2.1002-1
6.1(3) JTAPI 6.1(3.1000)-1
File Name 6.1.3.1000-16
6.1(3b) JTAPI 6.1(3.1000)-1
File Name 6.1.3.3000-1
6.1(3b) SU1
JTAPI 6.1(3.1000)-3
File Name 6.1.3.3190-1
6.1(4) JTAPI 6.1(4.1000)-9
File Name 6.1.4.1000-10
6.1(4a) JTAPI 6.1(4.1000)-9
File Name 6.1.4.2000-2
6.1(5) JTAPI 6.1(5.10000)-6
File Name 6.1.5.10000-10
Cisco Unified
Communications Manager
Express (Unified CME)3
4.2
7.0
UC500 Releases
4.2 / 12.4(11) XW3
4.2 / 12.4(11) XW9
OS Releases
Hardware2
OS 2003.1.1
SR1
SR2
SR3
SR4
SR5
SR6
SR8
SR9
SR10
OS 2003.1.2a
SR1
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
SR17
SR18
SR19
SR20
SR21
OS 2003.1.3b
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
OS 2003.1.4a
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
OS 2003.1.5
SR1
SR2
SR3
OS 2003.1.5a
SR3a
SR4
SR5
SR6
SR7
SR8
MCS-7815-I1-CC14
MCS-7815-I1-CC2
MCS-7815-I2-CCX1
MCS-7816-I3-CCX15
MCS-7816-I4-CCX1
MCS-7816-H3-CCX15
MCS-7825-I1-CC1
MCS-7825-I2-CCX1
MCS-7825-I3-CCX15
MCS-7825-I4-CCX1
MCS-7825-H1-CC1
MCS-7825-H2-CCX1
MCS-7825-H3-CCX15
MCS-7825-H4-CCX1
MCS-7835-H1-CC1
MCS-7835-H2-CCX1
MCS-7835-H2-CCX2
MCS-7835-I1-CC1
MCS-7835-I2-CCX1
MCS-7835-I2-CCX2
MCS-7835-I3-CCX16
MCS 7835-I1 - x346r single-cpu retrofit
MCS-7835-H1-DL380-G4 single CPU
retrofit
MCS-7845-I1-CC1
MCS-7845-I2-CCX1
MCS-7845-I2-CCX2
MCS-7845-I2-CCX2
MCS-7845-I3-CCX16
MCS-7845-H1-CC1
MCS-7845-H2-CCX1
MCS-7845-H2-CCX2
MCS-7845-I1-x346r double-cpu retrofit
MCS-7845-H1-DL380-G4 double-cpu
retrofit
IP Phones for Cisco
Agent Desktop
IP Phones for
Cisco IP Phone Agent
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
SIP)
Cisco
SIP)
Cisco
SIP)
Cisco
SIP)
Cisco
Cisco
Cisco IP
Cisco IP
Cisco IP
Cisco IP
Cisco IP
Cisco IP
Cisco IP
(SCCP)
Cisco IP
Cisco IP
Cisco IP
(SCCP)
Cisco IP
Cisco IP
(SCCP)
Cisco IP
Cisco IP
Cisco IP
Cisco IP
Cisco IP
Cisco IP
Cisco IP
Cisco IP
SIP)
Cisco IP
SIP)
Cisco IP
SIP)
Cisco IP
SIP)
Cisco IP
SIP)
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
7905G (SCCP)
7911G (SCCP)
7912G (SCCP)
7921G (SCCP)
7925G (SCCP)
7940G (SCCP)
7941G (SCCP)
7941G-GE (SCCP)
7960G (SCCP)
7961G (SCCP)
7961G-GE (SCCP)
7970G (SCCP)
7971G-GE (SCCP)
7985G (SCCP)
7911G (SIP)
7941G (SIP)
7941G-GE (SIP)
7961G (SIP)
7961G-GE (SIP)
7970G (SIP)8
7971G-GE (SIP)
7942G (SCCP &
IP Phone 7962G (SCCP &
IP Phone 7945G (SCCP &
IP Phone 7965G (SCCP &
IP Phone 7975G (SCCP)
IP Phone 7975G (SIP)8
Phone
Phone
Phone
Phone
Phone
Phone
Phone
7911G (SCCP)
7912G (SCCP)
7921G (SCCP)
7925G (SCCP)
7940G (SCCP)
7941G (SCCP)
7941G-GE
Phone 7960G (SCCP)
Phone 7961G (SCCP)
Phone 7961G-GE
Phone 7970G (SCCP)
Phone 7971G-GE
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
7911G (SIP)
7941G (SIP)
7941G-GE (SIP)
7961G (SIP)
7961G-GE (SIP)
7970G (SIP)
7971G-GE (SIP)
7942G (SCCP &
Phone 7962G (SCCP &
Phone 7945G (SCCP &
Phone 7965G (SCCP &
Phone 7975G (SCCP &
Cisco IP Communicator (SCCP)9
IBM xSeries 206M Single Intel dual-core
Pentium D, 2.8 GHz
IBM xSeries 306 Single Intel Pentium 4,
3.4 GHz
IBM xSeries 306M Single Intel dual-core
Pentium D, 2.8 GHz
IBM xSeries 306M Single Intel dual-core
Pentium D, 3.4 GHz
IBM xSeries 3250 Single Intel Celeron D
352, 3.2 GHz
IBM xSeries 3250 Single Intel dual-core
Xeon 3050, 2.13 GHz
IBM xSeries 3250-M2 Dual-core Intel
Xeon E3110 (E8400) 3.0 GHz
IBM xSeries 346 Single Intel Xeon 3.4 GHz
IBM xSeries 346 Dual Intel Xeon, 3.4 GHz
IBM xSeries 3650 Single Intel Xeon 5140,
2.33 GHz
IBM xSeries 3650 Dual Intel Xeon 5140,
2.33 GHz
IBM xSeries 3650-M2 Single Intel Xeon
Nehalem quad-core E5504, 2.0 GHz6
IBM xSeries 3650-M2 Single Intel Xeon
Nehalem quad-core E5540, 2.53 GHz6
HP DL 320-G3 Single Intel Pentium 4,
3.4 GHz
HP DL320-G4 Single Intel dual-core
Pentium D, 2.8 GHz
HP DL320-G4 Single Intel dual-core
Pentium D, 3.4 GHz
HP DL320-G5 Single Intel Celeron D 352,
3.2 GHz
HP DL320-G5 Single Intel dual-core Xeon
3050, 2.13 GHz
HP DL320-G5p Single Intel dual-core
Xeon E8400, 3.0 GHz
HP DL380-G4 Single Intel Xeon 3.4 GHz
HP DL 380-G4 Dual Intel Xeon, 3.4 GHz
HP DL 380-G57 Single Intel dual-core
Xeon 5140, 2.33 GHz
HP DL 380-G57 Dual Intel dual-core Xeon
5140, 2.33GHz
HP DL380-G6 Single Intel Nehalem
quad-core E5504, 2.0 GHz6
HP DL380-G6 Single Intel Xeon Nehalem
quad-core E5540, 2.53 GHz6
Cisco Systems, Inc.
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Page 154
Cisco CRS and Cisco Unified IP IVR, Release 5.0(2) SR3 Solution Set (Sheet 2 of 3)
Security/AntiVirus Software
Cisco Security Agent (CSA)10
4.5.1.639-2.0(3)
4.5.1.645-2.0(4)
4.5.1.655-2.0(5)
5.0.0.187-3.0(1)
5.0.0.205-3.0(3)
5.0.0.210-3.0(3)
5.0.0.216-3.0(4)
5.0.0.217-3.0(5)
5.0.0.217-3.0(6)
5.0.0.225-3.0(7)
5.0.0.232-3.0(9)
5.0.0.235-3.0(10)
5.2.0.281-3.1(3)k9
5.2.0.282-3.1(5)k9
5.2.0.282-3.1(7)k9
5.2.0.296-3.1(9)k9
Java
Versions
Custom
Classes/
SDK
Sun JDK
1.5.0_011
Sun JRE
1.5.0_22
Quality Management (QM)
Historical/Config Database
Enterprise Database
2.3(1)
2.4(1)
2.6(1)
2.6(2)
2.7(2)
2.7(3)
MSDE 2000
Oracle 10g R2, Oracle 10g XE
Sybase Adaptive Server 12
IBM DB2 8.2
MS SQL Server 2000
MS SQL Server 2000 + sp4
MS SQL Server 2005
Real-Time
Reporting
Sun JRE
1.5.0_011
McAfee Virus Scan Enterprise
8.0
8.0i
8.5i11
8.7i
Norton Antivirus Enterprise
9.0
Symantec Antivirus Corporate Edition
10.1
10.2
Symantec Endpoint Protection
11
Trend Micro OfficeScan Antivirus
7.3
8.0 SP1
SQL CD
Reuse
Utility
Tool
Version
2.0.3.0
CAD/
CAD-BE/
CSD Client
Version
6.4.2.300
Editor
Client OS
WorkForce Management (WFM)12
CAD/CSD/CDA Client OS13
HR Client14 OS
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips & Release Notes)
Win Vista (Ultimate and Business)
Win XP Professional SP3 (Please check Tech
Tips & Release Notes)
8.0(1)
8.2(1)
8.2(2)
8.2(3)
8.3(3)
8.3(4)
Win 2000 Professional SP4
Win XP Professional SP2
(Please check Tech Tips & Release
Notes)
Win XP Professional SP3
(Please check Tech Tips & Release
Notes)
Win Vista (Ultimate, Enterprise,
and Business)
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips &
Release Notes)
Win Vista (Ultimate and
Business)
Win XP Professional SP3
(Please check Tech Tips &
Release Notes)
Unified CCX CTI Versions
Cisco VPN Client for CAD/CSD
HR Client Version
Cisco TelePresence Software
10
11
12
4.6.02.0011
5.0(2.31)
See compatibility
information for Cisco
TelePresence System
available at
http://www.cisco.com/en/US/
products/ps8332/
products_device_support_table
s_list.html for supported Cisco
Unified CM releases.
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Page 155
Cisco CRS and Cisco Unified IP IVR, Release 5.0(2) SR3 Solution Set (Sheet 3 of 3)
HR Client
MDAC
Version 2.7
Version 2.8
Supported Languages15
Wallboard
Cisco Works
Crystal Reports
IVR Prompts:
English (US, CA, GB), Spanish (US, MX, CO,
ES), French (CA, FR), German, Chinese
(Mandarin), Japanese, Italian, Korean,
Portugese (BR), Hebrew (IL), Thai, Malay,
Danish, Cantonese (Hong Kong), Mandarin
(Taiwan), Dutch, Swedish
Spectrum 3.1.2
Campus Manager 4.0 (EOS)
INOVA (light link) 5.0.43
CiscoWorks Resource Manager
Essentials 4.0
Developer Edition 10.0 and
11.0
Professional Edition 10.0 and
11.0
CiscoWorks IPCOM 1.0
CiscoWorks CUOM 2.0
ASR Grammar for workflow steps:
English (US, GB), Spanish(MX, CO, ES),
French (CA, FR), German, Japanese, Italian
TTS:
Dependent on what you install from TTS
vendor
VXML Grammar:
Dependent on what you install from MRCP
vendor
CAD/CSD Supported Languages:
English, French, German, Spanish, Italian,
Japanese, Simplified Chinese, Korean,
Portuguese (Brazilian), Traditional
Chinese, Swedish, Dutch, Danish
Cisco IP Phone Agent Supported
Languages:
English, French, German, Spanish, Italian,
Japanese (Katakana), Portuguese (Brazilian),
Swedish, Danish, Dutch
Historical Reporting Client:
English, French, German, Spanish, Italian,
Japanese, Simplified Chinese, Korean,
Portuguese (Brazilian), Traditional Chinese,
Swedish, Dutch and Danish.
AppAdmin, AppSupervisor, AppUser
Client
IP Queue
Manager
Internet Explorer
6.x, and 7.x17
ICM
SR3
ICM
ICM
ICM
7.0(0)
MRCP
Speech Server16
VXML
1.0
Scansoft/Nuance:
SpeechWorks Media Server 3.1.6
or 3.1.9
Open Speech Recognition Server
3.0.4 or 3.0.9
RealSpeak 4.0.6 or 4.0.10
2.0
7.1(3)
7.2(1)
7.2(4)
Nuance 8.5:
MRCP Server 1.0 SP 9 or 1.0 SP
10
Speech Recognition 8.5,
SP050930
Vocalizer 4.0.5 or 4.0.6
IBM WebSphere Voice Server:
MRCP Server - MRCP Server 1.0
ASR – WebSphere Voice Server
V5.1.3
TTS – CTTS V5.1.3
WVS Language Support 5.1.3
IPCC Express Gateway to ICM
ICM
ICM
ICM
ICM
ICM
ICM
ICM
7.0(0) SR3
7.1(3)
7.2(1)
7.2(3)
7.2(4)
7.5(3)
7.5(4)
Cisco
Support
Tools
2.0(1)
EIM/WIM
4.2(1)
4.2(2)
4.2(3)
4.2(4)
4.2(5)
4.2(5a)
IP Phones for Desktop /
Endpoint Monitoring
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
Cisco
SIP)
Cisco
SIP)
Cisco
SIP)
Cisco
SIP)
Cisco
SIP)
Cisco
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
IP
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
Phone
7911G (SCCP)
7912G (SCCP)
7940G (SCCP)
7941G (SCCP)
7941G-GE (SCCP)
7960G (SCCP)
7961G (SCCP)
7961G-GE (SCCP)
7970G (SCCP)
7971G-GE (SCCP)
7911G (SIP)
7941G (SIP)
7941G-GE (SIP)
7961G (SIP)
7961G-GE (SIP)
7970G (SIP)
7971G-GE (SIP)
7942G (SCCP &
IP Phone 7962G (SCCP &
IP Phone 7945G (SCCP &
IP Phone 7965G (SCCP &
IP Phone 7975G (SCCP &
IP Communicator (SCCP)18
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Page 156
1. Upgrades are supported from all corresponding Cisco CRS Service Release (SR) and Engineering Special (ES) releases.
2. a. CCX at the end of a Hardware name means “Contact Center Express.” This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified
Contact Center Express or Unified CCX.
b. For latest hardware updates, go to: www.cisco.com/go/swonly.
c. Only simplex mode supported on HP servers.
MCS-7845-H1-CC1: HP DL 380-G4 Dual Intel Xeon, 3.4 GHz
MCS-7835-H1-CC1: HP DL380-G4 Single Intel Xeon 3.4GHz
Refer to CSCsf05443 for details.
3. a. Details of CME/IOS version mapping can be found at http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/33matrix.htm.
b. CIM (WIM/EIM) is not supported with Cisco Unified Communications Manager Express (Unified CME).
c. Only SCCP Phones are supported as Agent Phones with Unified CME. Refer to "Cisco Unified IP Phone Support" section from the respective Cisco Unified CME
Supported Firmware, Platforms, Memory, and Voice Products web page. For example, for Cisco Unified CME 7.1, go to: http://www.cisco.com/en/US/docs/
voice_ip_comm/cucme/requirements/guide/cme71spc.htm, and scroll down to view the "Cisco Unified IP Phone Support" table.
4. CRS 5.0 should have a 72GB HD and 2GB RAM minimum.
5. The hardware is compatible with OS 2003.1.2a and higher.
6. Please install the latest Cisco Unified CCX SR before component activation.
7. DL380-G5 requires OS 2000.4.5 or OS 2003.1.2a.
8. Compatible with Cisco TelePresence Manager.
9. For supported Cisco IP Communicator (SCCP) versions, refer to the Cisco IP Communicator Compatibility with Cisco Unified CM Release table at
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr.html#wp45351.
10. Please check the latest Release Notes for Cisco Unified CCX and Cisco Unified IP IVR for known limitations.
11. Only Standard Protection mode is supported.
12. All associated SRs are supported with the compatible versions of WFM and QM.
13. a. For supported Citrix and MTS versions refer to the Cisco Agent Desktop Version Compatibility Matrix at:
http://www.cisco.com/en/US/products/sw/custcosw/ps427/products_implementation_design_guides_list.html.
b. CAD/CSD/CDA is not supported in 64-bit versions of the client operating system.
14. The computer on which you install the Cisco CRS Historical Reports client must be running the following software: Microsoft Internet Explorer version 6.0 or higher,
Microsoft Data Access Component (MDAC) version 2.7 or higher and Microsoft Windows 2000 Service Pack 2 or higher (if the computer is running Microsoft Windows
2000).
15. A CAD instance cannot support more than one localized language. All agents and supervisors must use the same language; there cannot be some agents and
supervisors using one language and other agents and supervisors using another language.
16. The latest Version of the ASR-TTS packages suggested by Nuance can be used. (http://network.nuance.com/portal/server.pt). Using the Latest Nuance Packages will
not impact the integration functionality between UCCX and Nuance, until there is any major change by Nuance in the underlying design. However, you should
maintain the compatibility among different ASR-TTS packages as suggested by Nuance.
17. You should disable the Internet Explorer pop-up blocker when using Internet Explorer, Version 7.0, with the CRS Application Administration web application. This is
not necessary when using it with CAD or CSD.
18. Install Cisco IP Communicator on the same system on which CAD and CSD Clients are installed.
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Page 157
Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 526-4100
European Headquarters
Cisco Systems International BV
Haarlerbergpark
Haarlerbergweg 13-19
1101 CH Amsterdam
The Netherlands
www-europe.cisco.com
Tel: 31 0 20 357 1000
Fax: 31 0 20 357 1100
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
www.cisco.com
Tel: 408 526-7660
Fax: 408 527-0883
Asia Pacific Headquarters
Cisco Systems, Inc.
Capital Tower
168 Robinson Road
#22-01 to #29-01
Singapore 068912
www.cisco.com
Tel: +65 6317 7777
Fax: +65 6317 7799
Cisco Systems has more than 200 offices in the following countries and regions. Addresses, phone numbers, and fax numbers are listed on the
C i s c o We b s i t e a t w w w. c i s c o . c o m / g o / o f f i c e s
Argentina • Australia • Austria • Belgium • Brazil • Bulgaria • Canada • Chile • China PRC • Colombia • Costa Rica • Croatia Czech Republic • Denmark
• Dubai, UAE • Finland • France • Germany • Greece • Hong Kong SAR • Hungary • India • Indonesia • Ireland Israel • Italy • Japan • Korea •
Luxembourg • Malaysia • Mexico • The Netherlands • New Zealand • Norway • Peru • Philippines • Poland Portugal • Puerto Rico • Romania • Russia
• Saudi Arabia • Scotland • Singapore • Slovakia • Slovenia • South Africa • Spain • Sweden S w i t z e r l a n d • Ta i w a n • T h a i l a n d • Tu r k e y • U k r a i n e
• U n i t e d K i n g d o m • U n i t e d St a t e s • Ve n e z u e l a • Vi e t n a m • Z i m b a b w e
CCDE, CCSI, CCENT, Cisco Eos, Cisco HealthPresence, the Cisco logo, Cisco Lumin, Cisco Nexus, Cisco Nurse Connect, Cisco Stackpower, Cisco StadiumVision,
Cisco TelePresence, Cisco WebEx, DCE, and Welcome to the Human Network are trademarks; Changing the Way We Work, Live, Play, and Learn and Cisco Store are service marks;
and Access Registrar, Aironet, AsyncOS, Bringing the Meeting To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, CCVP, Cisco, the Cisco Certified Internetwork
Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Collaboration Without Limitation, EtherFast, EtherSwitch, Event
Center, Fast Step, Follow Me Browsing, FormShare, GigaDrive, HomeLink, Internet Quotient, IOS, iPhone, iQuick Study, IronPort, the IronPort logo, LightStream, Linksys, MediaTone,
MeetingPlace, MeetingPlace Chime Sound, MGX, Networkers, Networking Academy, Network Registrar, PCNow, PIX, PowerPanels, ProConnect, ScriptShare, SenderBase, SMARTnet,
Spectrum Expert, StackWise, The Fastest Way to Increase Your Internet Quotient, TransPath, WebEx, and the WebEx logo are registered trademarks of Cisco Systems, Inc. and/or its
affiliates in the United States and certain other countries.
All other trademarks mentioned in this document or website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between
Cisco and any other company. (0903R)
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