ISSUE 03 10 THE TECHNOLOGY ISSUE 0310_C2-001.indd C2 2/24/10 10:47:51 AM 0310_C2-001.indd 1 2/24/10 10:48:01 AM March 2010 • Volume 3 • Number 3 In It Together EDITORIAL STAFF EDITOR IN CHIEF David R. Basler, dbasler@mpiweb.org MANAGING EDITOR Blair Potter, bpotter@mpiweb.org ASSOCIATE EDITOR Michael Pinchera, mpinchera@mpiweb.org ASSOCIATE EDITOR Jason Hensel, jhensel@mpiweb.org ASSISTANT EDITOR Jessie States, jstates@mpiweb.org CREATIVE DIRECTOR Jeff Daigle, jdaigle@mpiweb.org Smart Uses of Technology = Success DESIGN AND PREPRESS Sherry Gritch, SG2Designs, sherry@sgproductions.net COVER DESIGN Jason Judy, jjudy@mpiweb.org MPI ADVERTISING STAFF Denise Autorino, dautorino@mpiweb.org, Phone: (407) 233-7305 (FL, GA, Canada, Caribbean, Central America, Mexico, South America) Cheri DeLand, cdeland@mpiweb.org, Phone: (410) 822-4810 (AK, AZ, CA, HI, ID, NV, OR, WA) Antonio Ducceschi, Director of Sales/Partnership Development-EMEA, aducceschi@mpiweb.org, Phone: + 352 26 87 66 63 (Europe, Middle East and Africa) WIRED MAGAZINE PREDICTED THAT IN 2010 THE MEETING AND Katri Laurimaa, klaurimaa@mpiweb.org, Phone: (817) 251-9891 (AL, AR, CO, IA, IL, KS, KY, LA, MO, MS, MT, NC, ND, NE, NM, OK, SC, SD, TN, TX, UT, WY) EVENT INDUSTRY WOULD SEE A 500 PERCENT INCREASE IN VIRTUAL Sandy Lavery, sandylavery@mpiweb.org, Phone: (301) 254-2423 (CT, DC, DE, IN, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI, WV) MEETINGS. When you look back at the state of virtual meetings just two Carolyn Nyquist, Manager of Client Services, cnyquist@mpiweb.org, Phone: (972) 702-3002 years ago, that’s an absolutely staggering statistic. The development of virtual meetings that work, the introduction of hybrid events, the transition of e-mail to products such as Google Wave, the implementation of smartphone apps for the purposes of connecting people quicker and easier—these are all new, growing and seemingly ubiquitous technologies. But I can’t tell you how many times I hear the same question from our multi-generational community: “How do I use these technologies effectively?” It doesn’t matter whether you’re young or old, experienced or new to the industry, these new technologies are just that—new. The key is learning the little quirks that make each technology important and useful to our sector of business. Most everyone in business can plug in a computer camera and run a wellplanned teleconference, but the same cannot be said about a successful virtual meeting. The technology is still working its way into popularity, and the concept still has somewhat of a stigma of uncertainty attached to it. In the pages of this issue you’ll learn more about virtual/ hybrid meetings and how they’ll increasingly became an integral part of our industry indust in the coming year (Page 82). Our hope is to continue the dialogue that began at our MeetDifferent conference in Cancun Canc late last month—a successful example of a hybrid meeting (see (s the conference wrap-up story in the April issue of One+). One+) In this thi issue, we’ll also introduce you to Google Wave and how it could easily transform how you communicate every day (Page 88), and we’ll show comm you some hot new apps you absolutely must have hav on your smartphone (Page 92). Most important, we hope to get you thinking “outside the box.” Success is all about connecting—either in person or virtually. Either n way, technology is going to play a role. w That’s the one thing everyone can agree on. Kathryn Welzenbach, Publications Coordinator, kwelzenbach@mpiweb.org MPI EXECUTIVE MANAGEMENT Bruce M. MacMillan, C.A., President and CEO Jeff Busch, Vice President of Strategic Communications Meg Fasy, Vice President of Sales and Marketplace Performance Vicki Hawarden, CMP, Vice President of Knowledge and Events Diane Hawkins, SPHR, Director of People and Performance Greg Lohrentz, Chief Financial Officer/COO Sandra Riggins, Director of Governance and Chief of Staff Didier Scaillet, Vice President of Global Development Junior Tauvaa, Vice President of Member Care and Chapter Business Management INTERNATIONAL BOARD OF DIRECTORS EXECUTIVE COMMITTEE Chairwoman of the Board Ann Godi, CMP, Benchmarc360 Inc. Chairman-elect Eric Rozenberg, CMP, CMM, Swantegy Vice Chairman of Finance Craig Ardis, CMM, Mannatech Inc. Vice Chairman Kevin Kirby, Hard Rock International Vice Chairman Sebastien Tondeur, MCI Group Holding SA Immediate Past Chairman Larry Luteran, Hilton Hotels Corp. BOARD MEMBERS Chuck Bowling, MGM MIRAGE Matt Brody, CHSP, JW Marriott Starr Pass Resort and Spa Paul Cunningham, IIMC International Information Management Corporation Cindy D’Aoust, Maxvantage Luca Favetta, SAP SA Chris Gasbarro, C3 llc Caroline Hill, Eventful Solutions Kevin Hinton, hinton+grusich Issa Jouaneh, PENG MBA, American Express Patty Reger, CMM, Johnson & Johnson Sales and Logistics Company LLC David Scypinski, ConferenceDirect Carl Winston, San Diego State University Margaret Moynihan, CMP (MPI Foundation Board Representative), Deloitte Jonathan T. Howe, Esq. (Legal Counsel), Howe & Hutton Ltd. POSTMASTER: One+ (Print ISSN: 1943-1864, Digital Edition ISSN: 1947-6930) is published monthly by Meeting Professionals International (MPI), a professional association of meeting + event planners and suppliers. Send address changes to One+, Meeting Professionals International, 3030 LBJ Freeway, Suite 1700, Dallas, TX, 75234-2759. Periodicals postage paid at Dallas, Texas, and additional mailing offices. SUBSCRIPTIONS: Members receive One+ as a membership benefit paid for by membership dues. Nonmembers may subscribe to the publication for $99 annually. “One+” and the One+ logo are trademarks of MPI. © 2009, Meeting Professionals International, Printed by RR Donnelley REPRINTS: Material in this publication may not be reproduced in any form without written permission. To order reprints, call Wright’s Reprints toll free at (877) 652 5295 or visit www.wrightsreprints.com. CONTACT ONE+: Contact us online at www.mpioneplus.org or e-mail us at editor@mpiweb.org. View our advertising, editorial and reprint policies online at www.mpioneplus.org. MPI VISION: Build a rich global meeting industry community GLOBAL HEADQUARTERS: Dallas, TX DAVID R. BASLER is editor in chief of One+. He can be reached at dbasler@mpiweb.org. Follow him at www.twitter.com/onepluseditor. 2 one+ REGIONAL OFFICES: Doha, Qatar Ontario, Canada Luxembourg Singapore The body of One+ is printed on 30 percent post-consumer-waste recycled content and is Forest Stewardship Council (FSC)-certified. Please recycle this magazine or pass it along to a co-worker when you’re finished reading. One+ is a proud member of 03.10 Staff Page-Ed Letter 0310.indd 2 2/26/10 5:41:09 PM 0310_003.indd 3 2/15/10 2:59:32 PM 0310_004.indd 4 2/15/10 3:00:40 PM ISSUE 0 3 10 Your Future, Today +76 To keep up with the phenomenal rate of technological innovation, you must be hip to what’s coming tomorrow. The Virtual State +82 The recession is driving businesses to take virtual meetings more seriously and come to terms with the reality of existing offerings. Google Wave for Meeting Professionals +88 +76 Your guide to the next phase in online collaboration. App Appraisals +92 A glimpse at creative mobile phone apps and their value to our industry. +94 A Business Model for Peace +94 As head of the world’s first Israeli/ Palestinian-owned company, Zvi Schreiber is overcoming social borders and computing paradigms. +88 New Ways to Learn +61 +70 The Texas Association of School Administrators learned about the A latest in educational technology during its annual conference last year in Houston. Lessons Learned +66 An emergency call and a flexible speaker helped the National Council of Teachers of English conference in Philadelphia have a successful event. True Colors +70 +66 +82 The World Bodypainting Festival is a celebrated tradition in See Seeboden, Austria, that showcases art and the town’s beautiful setting. mpiweb.org TOC1 pg5.indd 5 5 3/1/10 8:42:16 AM 0310_006.indd 6 2/15/10 3:01:43 PM ISSUE 0 3 10 CONVERSATION In It Together +2 Editor’s note The Energy of Many +12 Global update from MPI Impressions +14 Letters to One+ Overheard +18 Rumblings from the industry Irrelevant +44 TweetBookz INNOVATION Agenda +21 Where to go, in person and online IGNITION Creative Pioneering +48 Ashely Muntan, CMP Global View Getting the Greatest Return on Your Event +52 Steve Kemble A Dose of Sass You Are Where You Live +54 Jon Bradshaw Reboot Your Brain Should You Dumb It Down? +56 Dawn Rasmussen, CMP Get the Job Nobody Knows But You +58 Douglas Rushkoff High-tech Humanity Art of Travel +34 The latest in transportable technology +22 RECOGNITION Top Spots +22 New venues + re-openings Focus On +24 Mark Murphy has a new carwash +44 Spotlight +26 Industry leaders announce job advancements Your Community +36 Flipped Out; Find an Expert, Be an Expert; Got a Minute; Increase Your Reach Meet Where? +100 Wow us with your knowledge CO-CREATION Hot Buzz +28 +40 Munich Airport, air in Asia, government report card, Cuban connections, Tech Bytes, Haiti hotels, Thoughts+Leaders, Plus/Minus Making a Difference +38 IMEX Group scholarships Connections +40 Trade show + Government officials mpiweb.org TOC2 pg7.indd 7 7 2/26/10 4:22:36 PM 0310 www.mpioneplus.org online Social Media Done Rightt Learn more about social media with One+ + online columnist Robert Swanwick. k. + + Free Pass to Education The News From Down Under One+ editor Jessie States attended AIME in Melbourne, Australia, this month. Catch up on her tweets @somewriter and check out stories and blogs about happenings at the event at www.mpioneplus.org. The Virtual Access Pass gets MPI members free access to MeetDifferent content. Don’t miss out on the educational sessions in-person attendees have been raving about. Complete issues of One+ are available in PDF format. Be sure to check out the supplement about Colorado at the back of this month’s issue. 8 one+ 03.10 p008 TOC 3 0310.indd 8 3/1/10 8:36:58 AM 0310_009.indd 9 2/15/10 3:02:30 PM Contributors GINA TRAPANI is author of The Complete Guide to Google Wave, the first book on Wave (it’s available to read free online at http://completewaveguide.com), and as the founding editor of Lifehacker.com, a daily blog on software and productivity, she’s also published a book, Upgrade Your Life, based on the site. Trapani co-hosts This Week in Google, a popular technology podcast about Google and cloud computing, and she blogs at http://smarterware.org. Based in the United Arab Emirates since moving to Abu Dhabi in 1998, Australian travel writer LARA DUNSTON has co-authored more than 40 travel guidebooks with her husband, photographer Terence Carter. Together the couple have traveled to more than 60 countries and have had scores of articles published in newspapers and magazines worldwide, including Wanderlust, USA Today, The Independent and National Geographic Traveler. Dunston has a background in filmmaking and academia and a handful of degrees, including a half-completed Ph.D. on the connections between film and travel. PETER GORMAN is an investigative journalist whose work has appeared in more than 100 national and international publications. He is a former recipient of the Houston Press Club’s Texas Print Journalist of the Year award. Born in New York, he currently resides in Joshua, Texas, with his three children, and is a staff writer for the award-winning Fort Worth Weekly. 10 one+ RYAN SINGEL is a staff writer for Wired.com. He coedits the award-winning Threat Level blog that covers security and online crime, and he also covers search engines, telecoms and innovation for Wired.com’s business blog. He’s currently watching a succession of cool Android phones being introduced and is patiently biding his time to upgrade until the perfect phone comes along. He lives in San Francisco, where he’s waiting for the perfect information filter to replace his too-large collection of bookmarked Web sites and blogs. 03.10 p010 Contributors 0310_C.indd 10 2/25/10 8:35:16 AM 0310_011.indd 11 2/15/10 3:03:14 PM The Energy of Many Thinking Outside the Room IN THE PAST MONTH, THE WORLD HAS WATCHED WORLD-CLASS ATHLETES COMPETE AT THE 2010 OLYMPIC WINTER GAMES IN MY HOMETOWN OF VANCOUVER. Spectators and athletes alike were thrilled and inspired by their agility, precision and creativity. As many of our members at MeetDifferent 2010 watched the games from Cancun in the Olympic lounge hosted by our Vancouver/Whistler partners, we were emotionally connected to home and country (especially during a spirited U.S. vs. Canada hockey game). The connection to this glowing-heart spirit thousands of miles outside the p of competition p venue was made possible because of technology. satellite imagery of Whether it was high-definition sat iPhone apps or onsite the games, regular prods from iPhon attendees connecting via Twitter to cchat or heckle friends back home, powerful conne connections were happening well beyond the competition venue itself. And while we will always focus on unleashing the power and potential that is the face-to-face experience, face increasingly we need to expand our vision to what connections and results we can deliver delive “outside the room.” It is through technology that our te realm of attendee attend opportunity, our ability to make ma a powerful performance difference, expands d exponentially to people and exponenti we may not have places w imagined. That’s why it imagin critically important is cri to llook strategically at how and where techho nology can deliver no these connections th to accomplish our objectives—financial, ob emotional and even emo spiritual. spiri Outside our industry, O Google launches Wave and Buzz, and Apple debuts the iPad. All the while, Twitter’s explosive global growth begins to wane just as LinkedIn and Facebook find ways to interface with it. It goes on and on. The pace of technology often outpaces the normal course of planning events. For organizations that select venues three to four years in advance, the idea of reacting to emerging technology that can be the hottest thing a month before your event can be daunting. I still hear and read debates about the role of connection/collaboration technology in the meeting and event world. While the concept of hybrid events is getting lots of profile these days, we need to get comfortable with the fact that technology is forever taking meetings and events beyond the room rather than creating different classes of events that might confuse. The performance continues to play itself out. During MeetDifferent we took the unprecedented step to actively engage and connect our virtual and onsite audiences in social media before, during and after, and I have to tell you, the response has been overwhelming. While the final numbers are not fully audited, the efforts of our 1,100-plus attendees connected another 200-300 participants to the energy and conversation in Cancun. Cisco’s 2009 global sales meeting (http://ow.ly/Tab6) was moved into a virtual environment, allowing more than 19,000 salespeople from 89 countries to attend. Harvard Business Review called the 2010 Olympic Winter Games “...the largest ever social media experiment” (http://blogs.hbr.org/ cs/2010/02/welcome_to_vancouver_the_world.html). The Games’ Opening ceremonies were attended by more than 60,000 people, and another 3 billion were connected by broadcast and Web connectivity. The list goes on. These are not anomalies. They are realities. Remember, though, one thing: While technology was the critical enabler, it was and always will be the content and experience “in the room” that made these connections valuable and remarkable. BRUCE MACMILLAN, CA, is president and CEO of MPI. He can be reached at bmacmillan@mpiweb.org. Follow him at www.twitter.com/BMACMPI. 12 one+ 03.10 Energy of Many 0310.indd 12 3/1/10 9:54:40 AM 0310_013.indd 13 2/24/10 4:14:16 PM Impressions Great Storytelling [Re: Once Upon a Time, February 2010] I enjoyed this article in regards to the focus on human social interaction and communication. I have seen so many dull, “professional” workshops. Even youths sometimes forget about these key factors when attempting to present as an “adult” or as a “professional.” Too often people associate “professional” with a PPT slide with a bunch of text and a monotone voice to match. I hope articles such as this inspire presenters and trainers to be more human and emotional when trying to convey information or a message. —Julie Tieman University of Nevada, Reno MPI Sacramento/Sierra Nevada Chapter Turn It Off EDITOR’S NOTE: We appreciate the feedback on MPI and your magazine, One+. Your ideas and thoughts are important to us. Let us know what you think. E-mail the editorial team at editor@mpiweb.org. You Tell Us How do you avoid work overload? Tell us about it. Send an e-mail to editor@ mpiweb.org. [Re: High Tech Humanity: Taking It All In, January 2010] Spitting on the sidewalk, wearing too much fragrance and now, public misuse of technology complete my list of pet peeves. Douglas Rushkoff’s article made me cringe. My heart goes out to Danah Boyd and all presenters who must deal with planners and audience members in need of training in the new etiquette. When cell phones, texting and tweeting invade what is supposed to be a learning space, it is rude to the speaker and those audience members who wish to focus attention on the program, especially if it is live. —Marney Roddick Oregon Employer Council MPI Oregon Chapter In the C-suite [Re: Why Do You Want a Seat at the Table?, PlusPoint blog] I agree that power isn’t the reason. Influence in the interest of positive internal organizational or strategic external change is the reason. MPI members know that everything is negotiable—that is the C-suite experience (known in the association realm as a seat 14 one+ at the board table). The real reason that people want a seat at the table is that, yes, they are representing the credentials and perspective of their staff departments or sectors, but they are also weighing in on the global issues facing their corporations or organization boards, and they want to lead toward actualizing the positive success outlined in the goals and pathways they are working to every day. —Chrissy Ward, CAE Society of Gynecologic Oncologists MPI Chicago Area Chapter Not PowerPoint [Re: Event Bytes: Ditch Boring PowerPoints, January 2010 online] I disagree that you should ditch PowerPoint for Prezi or some of the other new cool presentation tools. I like Prezi. It is fun to work with and has some very cool results. These are all tools, and if used correctly, you can design and produce some powerful support visuals for your meetings and events. It is not “Death by PPT,” but death by bad PowerPoint. You can kill a presentation just as easily with a bad Prezi. PPT can be an extremely powerful tool if used correctly, but most people do not take the time to plan and design a good PPT presentation. —Marshall Makstein Eslide MPI Greater New York Chapter The Bottom Line [Re: So, What’s in It for the CEO?, January 2010] Ms. Hulbert provides good insight, and highlights many concerns we have found with working with customers attempting to develop a strategic meetings management program. When outlining the project (cost and effort) required to successfully deliver such a program, the C-suite only cares about the bottom line. But, there is more. It is critical to understand the challenges faced with the current environment and process, current process owners and, most importantly, the change management that will be required to achieve success. Thus, when we work with our customers to build a comprehensive business case (strategic value analysis), we ensure that the bottom line message Ms. Hulbert refers to also takes these factors into consideration. —Ross VanDooser 03.10 p014 Impressions 0310.indd 14 2/24/10 8:09:45 AM 0310_015.indd 15 2/15/10 3:03:57 PM 0310_016-017.indd 16 2/15/10 3:04:49 PM 0310_016-017.indd 17 2/15/10 3:04:59 PM Overheard Insult to Injury “Nevada has one of the most distressed economies in the country, and the president has done little to focus on job creation over the past year. Discouraging people from coming to our state to make a political point adds insult to injury.” —U.S. Rep. Dean Heller (R-Nev.) after President Barack Obama compared the government’s need to curb spending to blowing “a bunch of cash on Vegas when you’re trying to save for college” What Downturn? Name Change Fat Tax “We are here, we are surviving and some are growing. If we are serious about growth, we can achieve it, even in a recession. Even though our key U.S. and U.K. markets had economic challenges, we experienced an increase in arrivals in 2009—proving that growth is possible even in a recessionary period.” —Edmund Bartlett, minister of tourism for Jamaica “Nothing else has changed. We haven’t changed our service. We haven’t changed our staffing. All we’ve done is take ‘resort’ out of the name, because if you don’t, you don’t even get to bid on the business.” —Brian Johnson, managing director of the hotel formerly known as the Loews Ventana Canyon Resort (The Arizona Daily Star) “On one hand, it’s not unreasonable for airlines to charge passengers extra if they occupy more than one seat. On the other, many would argue that it should be the responsibility of airlines to adjust their standard seat size, enabling them to comfortably accommodate all passengers.” —Co-founder and director Barry Smith on a Skyscanner report that 76 percent of people believe airlines should charge a “fat tax” Up in the Air “The Aircruise concept questions whether the future of luxury travel should be based around space-constrained, resource-hungry and all-toooften stressful airline travel. A more serene transport experience will appeal to people looking for a more reflective journey, where the experience of travel itself is more important than getting from A to B quickly.” —Nick Talbot, design director for Seymourpowell, on the unveiling of the concept for Aircruise, a giant, vertical airship powered by natural energy Best of the Blogs Have Brand Posted by Joe Quarto J&S Audio Visual These days, brand image campaigns motivate customers less and less. How the brand experience relates to and advances their environments and cultures is the true motivation. There is an old saying, “Sales is getting people to buy what you have, and marketing is having what people want to buy.” Let me add, “Branding is getting people to know what they are getting before they buy it.” Time for Change Posted by Cassie J. Duckett SIFE It’s time to plan for your success now. Before you jump into organizing your life/business, make a pact with yourself to be a proactive planner throughout the year. Don’t let negative thought patterns steer you away from your success. Start slowly. You will be pleasantly surprised how doors and opportunities will open for you along the way. Social Means Posted by Kristen Kouk MPI We can talk all day online. We can Skype, tweet and e-mail every second of the day. I can create meaningful relationships with individuals on the other side of the globe. I can network with multiple industries. But, I will never have the same appreciation for an individual until I meet them face-to-face. Why have a Social Media Club of Dallas meeting? Because face-to-face matters. Find out what the editors of One+ think at www.mpiweb.org/ pluspoint, and check out the new official MPI blog, Engage, at www.mpiweb.org/engage. 18 one+ 03.10 p018 Overheard 0310.indd 18 2/25/10 8:36:31 AM 0310_019.indd 19 3/1/10 12:27:53 PM 0310_020.indd 20 2/26/10 7:59:15 AM Agenda MARCH 25-28 TUR 2010 GÖTEBORG, SWEDEN Focus on the rapidly growing Nordic meetings sector with Meetings@TUR during the two trade-only days at the 26th annual TUR exhibition, Scandanavia’s leading travel exhibition. Meet, develop and do business while attending seminars sandwiched between trade activities. Visit http://tinyurl.com/meetings-TUR. JORMA VALKONEN/SVENSKA MÄSSAN MARCH 29-31 GIBTM ABU DHABI Mix business and pleasure at the Gulf Incentive, Business Travel & Meetings Exhibition (GIBTM). Qualify for the hosted buyer program as a meeting and event organizer and enjoy Abu Dhabi Day featuring visits to the Sheik Zayed Mosque and Dhow area, the Emirates Palace and the Saadiyat Island Exhibition, as well as an early evening cocktail reception at the InterContinental Abu Dhabi. Visit www.gibtm.com. APRIL 7-9 IT&CM SHANGHAI Source new destinations and products with leading MICE industry players at IT&CM China this spring. Meet regional and international industry suppliers faceto-face, receive updates on the latest market trends and network with industry colleagues and peers. Visit www.itcmchina.com. APRIL 14-15 Affordable Meetings Mid-America CHICAGO Free to qualified meeting planners, Affordable Meetings Mid-America offers information on cutting-edge industry products and services. Sponsored by Hospitality Sales and Marketing Association International, delegates speak with exhibitors, attend educational seminars, research and secure venues and destinations and earn continuing education credits. Visit www.hsmai.org. Connected BUG ME NOT CASHING IN GET THE MESSAGE Hate being asked to submit personal information just to read an online article or make a comment? BugMe Not.com offers user names and passwords to hundreds of Web sites, so you can keep your private details… well…private. BugMeNot users submit alias accounts for public use, and each user name and password set appears with its statistical success rate, so you can feel comfortable in your anonymity again. Airfare prices and hotel rates are volatile. At Yapta.com, you know when to buy low. The site conducts daily price checks on the specific flights and hotels that you choose, and alerts you when prices drop or fall within your budget. If you’ve already booked a ticket, Yapta tracks the flight’s price and alerts you when you’re eligible for a refund or travel credit. For those times when you know you’ll forget, send yourself a note at TextReminders.net. Create the message and choose when you want to receive it, and at the specified time, your cell phone receives your message. You only receive text messages from the reminders you create. The service is free, though standard text messaging fees apply. mpiweb.org Agenda 0310.indd 21 21 2/24/10 7:41:13 AM Top Spots N E W VEN U ES + RE-O P ENING S 1. MEET Las Vegas MEET Las Vegas, an exhibition and event space, opened this month. The 30,000-square-foot, three-story venue and outdoor pavilion offers capacities of up to 2,000. Its first two floors are a blank canvas, providing expedient move-in and tear down because the rigging and technology infrastructure are fixed elements. With color changing exterior and interior lighting to boot, MEET Las Vegas provides “customized branding galore.” The third floor is an executive concierge lounge and state-of-the-art multimedia training center. 3. Novotel Christchurch Cathedral Square The Novotel Christchurch Cathedral Square opened in January as the first new four-star hotel to open on New Zealand’s South Island in 15 years. Located in the heart of Christchurch on Cathedral Square, the hotel incorporates the heritage-listed Warner’s Hotel, originally built in 1863, into the complex. A new building has been constructed behind the existing hotel, adding 154 guest rooms to the existing 39 heritage rooms and suites. The hotel also offers six conference rooms that can accommodate up to 130 delegates. 1. 2. 2. 3. 2. Life Resort Danang The 187-room Life Resort Danang opens this month on Bac My An Beach in Vietnam. The resort includes nine categories of accommodations, including 67 superior guest rooms, 91 deluxe guest rooms and one grand presidential suite. The resort also features the 10-treatment-room Nang Spa, a fitness center, tennis courts, a resort pool, conference facilities and several food and beverage outlets, including the 300-seat Senses restaurant. 4. Omphoy Ocean Resort For a fresh approach to Palm Beach’s (Fla.) famous social season, the brand new and elegantly chic Omphoy Ocean Resort debuted just in time for the 2009/2010 season. The only beachfront boutique resort in Palm Beach and the first new construction there in nearly 20 years, the 130-room resort caters to a younger audience, bringing together the sophistication of New York and the South Beach boutique hotel experience. The resort features four conference areas and 6,000 square feet of meeting space. 5 1 4 22 one+ 03.10 p022-023 Top Spots 0310.indd 22 2/24/10 8:46:53 AM 4. 5. The Padre Hotel 4. 5. 5. Nearly two years after renovations began, the Padre Hotel, the only boutique property in Bakersfield, Calif., opened last month. The 112room property features Isoform beds with down duvets; multiple pillow types; flat-screen, high-definition TVs; luxury H20 bath amenities; free Wi-Fi throughout the hotel; a workout facility; and 24-hour in-room dining. The hotel also features meeting spaces accommodating up to 100 delegates and reception areas for up to 200. 6. Palazzina Grassi Hidden behind a door in Venice marked only by a bull’s head is a magical world of mirrors, glass sculptures, rare books and vintage objects—Philippe Starck’s first Italian hotel and Design Hotels member, Palazzina Grassi. Set in the heart of Venice next to Palazzo Grassi on Canal Grande, the hotel is housed in a 16th-century building and features the G club for events. The hotel is just a short walk from museums and art galleries, including the Guggenheim Collection and the Galleria dell’Accademia. 6. 6 2 3 p022-023 Top Spots 0310.indd 23 mpiweb.org 23 2/24/10 8:47:06 AM Focus On... Mark Murphy has a new carwash. Mark Murphy Software developer High Five Five things you may not know about being a software developer. 1. We still find computer use after work a recreation. 2. We aren’t all nerds; some of us even play sports. 3. We aren’t all Trekkies, but we all love Star Wars. 4. When stuck with a really tough problem, we dream in code to find a solution. 5. We believe in the phrase, “When in doubt, Google it!” Not a techie, but still interested in how technology can make your life and job easier? Check out features about virtual meetings (Page 82) and Google Wave (Page 88) in this issue. 24 one+ The Showcare software developer was helping a man register for the annual Carwash Association conference some years ago when he discovered that the gentleman owned the establishment right down the street from his house. It’s this kind of connection that first drew Murphy to the meeting industry; the millions (yes, millions) of lives and careers he touches keep him here. Murphy got his first computer for Christmas when he was 10 years old, and it was love at first sight. He studied software design in college and then worked for the government and the lumber industry—where he developed voice command applications designed to save lives in dangerous conditions. Six years ago, he joined Showcare as a Web developer and onsite technician—now he practically runs the joint as executive director of technology. “This is such a wonderful industry, but it’s slower to adapt to technology,” Murphy said, echoing the thoughts of many of the meeting sector’s top tech gurus. “But I see where we are headed, and that makes me excited. We have more clients that want to be cutting edge, and that’s fun.” Murphy says the industry must begin to focus on existing technologies already embraced by other sectors. Mainly, he sees meetings as becoming increasingly mobile, where attendees complete session surveys in real time and planners obtain vital stats and numbers on site. He speaks excitedly about his most recent project, a mammoth one-stop portal where planners can store exhibitor contracts and event sponsorship booth sales for multiple events and years and manage registration and housing—in addition to the standard agenda builders, session managers, banquet seating applications and hosted buyer programs. He’s not feigning his excitement. “Programming and computers have been my lifelong passions, and it seems natural to pursue a career that is with something that I love,” he said. “During my time with Showcare, I have seen how much of an impact software can have on meetings of all sizes and types. The desire to create software that can help grow and develop the meeting industry is a strong passion for me.” Finding a great carwash was just the beginning. —JESSIE STATES 03.10 p024 Focus On 0310.indd 24 3/1/10 10:12:54 AM 0310_025.indd 25 2/16/10 8:26:42 AM Spotlight Destination Winnipeg Inc. appoints Marina James as incoming president. James has 19 years of executive management experience in hotel operations, issues management, negotiations, customer service, tourism development and asset and financial management. She is currently vice president of hotels for Westcorp Properties Inc. in Edmonton. Event branding firm Impact Unlimited names Bruce Dickerson as Zurich-based creative director for European operations. Prior to joining Impact, Dickerson was the global design manager for brand agency Harkess-Ord and the design production manager for U.K. pharmaceutical agency Photosound Communications. 26 one+ Wynn Las Vegas welcomes Aaron Missner as national sales manager, responsible for the corporate, association and incentive markets in the U.S. Southeast. Missner joins Wynn from the Four Seasons Hotel Las Vegas, where he began his hospitality career in 1999 in hotel operations, before which he served in the U.S. Marine Corps. The Hospitality Performance Network selects Kip Horton as senior vice president of HPN Global EMEA and India. Horton has more than 25 years of hospitality sales and marketing experience, including 10 years with Starwood Hotels & Resorts in Brussels and Atlanta and one year as director of sales and marketing for the Sheraton Centre Hotel and Towers in Toronto. Craig Moyes joins Reed Travel Exhibitions as group exhibition director for the company’s event portfolio. Moyes was previously exhibition director for the World Travel Market, a position he held since 2006. Prior to that, he directed and managed events for Informa and Brintex Exhibitions and worked the exhibition and event industry for more than 15 years in South America, Asia and Europe. 03.10 p026 Spotlight 0310.indd 26 2/23/10 8:47:41 AM 0310_027.indd 27 2/15/10 3:06:32 PM HOT BUZZ It’s All In Perspective + KMG Munich Airport operating company FMG has unveiled its first-ever sustainability report. The 110-page Perspectives documents the company’s concept for a sustainable business policy, according to CEO Michael Kerkloh (pictured). The document outlines plans to balance ecological, economic and social objectives. Indeed, FMG has set an ambitious target for its future corporate policy—to achieve CO2-neutral growth in airport operations by 2020. Without a determined program of preventive measures, CO2 emissions would increase somewhere between 50,000 and 70,000 tons by that year. To prevent this, all new buildings are expected to show a 40 percent reduction in CO2 emissions as compared with existing structures. One quarter of the nearly 3,000 floodlights that ensure visibility on the aprons and park positions at night are now switched on only as needed. 28 one+ 03.10 p028-034 Hot Buzz 0310.indd 28 2/23/10 9:10:44 AM Air in Asia In 2009, intra-Asia-Pacific travel eclipsed North America-based trips as the world’s largest aviation market, according to the International Air Transport Association. Asia-Pacific’s travelers numbered 647 million compared to 638 million within North America. And by 2013, an additional 217 million travelers are expected to take to the skies in AsiaPacific. The global aviation industry is expected to reduce its losses from US$11 billion in 2009 to $5.6 billion in 2010, led by Asia-Pacific carriers, which are expected to see losses shrink from $3.4 billion to $700 million. + Report Card The U.S. government earned a C+ in 2009 for its treatment of business and corporate travel issues, according to the National Business Travel Association. The trade group praised recent progress, such as the allocation of US$8 billion for high-speed rail development, but gave the government poor 2009 scores in the areas of taxes and regulation. Government Scores Cuban Connections Dozens of U.S. travel representatives will meet with their Cuban counterparts to discuss the potential for travel between the countries March 24-26 at the Gran Meliá Cancun Hotel. A Cuban delegation of more than 20 officials and travel specialists from Havana will meet with more than 100 U.S. attendees during the event to discuss travel potential, practicalities and U.S. law. The U.S.-Cuba Travel Summit is being organized by Alamar Associates and the National Tour Association and sponsored by the U.S. Tour Operators Association. Haiti Hotels Choice Hotels International Inc. remains on track to open two properties in Haiti, and has expanded its support of relief efforts, sending relief supplies including food, water, fuel, soap and laundry detergent directly to its Comfort Inn conversion property (scheduled ISSUE GRADE Federal Aviation Administration Funding .................F Airline Performance and Aviation Congestion .........B+ Transportation Infrastructure ...............................A Domestic Registered Traveler ..............................CTerrorist Watch List and Passenger Rights ...........B Traveler Taxes .....................................................C Energy and Climate Change ..................................Incomplete Regulation of Business Travel ................................D International Registered Traveler ..........................A Visa Processing and the Visa Waiver Program ......BWestern Hemisphere Travel Initiative .....................AModel Ports of Entry ............................................D- TECH BYTES Talk Back A new LCD keypad from Turning Technologies provides participants with visual confirmation of their responses, taking the guesswork out of audience response systems. The ResponseCard shows channel settings and battery life and boasts streamlined components and speed. In addition to to open later this year). In January, Choice Hotels announced plans to open the 32-room Comfort Inn and a 120-room Ascend. The properties will be the first Choice-brand hotels for Haiti and the first global hotel brand for the island in more than a decade. Owned by New York-based SIMACT, the hotels will be located on Haiti’s south- its ResponseCard line, Turning Technologies also offers solutions for polling in any PC or Mac applications, polling without computers or projectors, polling via Internet connections and more. ern coast in Jacmel, known as the island’s cultural hub thanks to its vibrant arts, music and film festivals. mpiweb.org p028-033 Hot Buzz 0310.indd 29 29 2/24/10 7:45:48 AM HOT BUZZ Thoughts+Leaders What about recent technology disappoints you most? Corbin Ball, CSP, CMP President Corbin Ball Associates If pressed, I admit that I have been disappointed with how slowly the industry is embracing APEX (Accepted Practices Exchange). As chairman of the Technology Advisory Committee for APEX from 2000 to 2001, I envisioned that it would be fully + implemented by the end of the decade. It is now 2010, and venues are still exchanging specs using last-century methods. Planners write the specifications, hotels translate these into their systems and print them out and planners correct the translation errors. Changes are managed manually on a case-by-case basis. We are an industry of clerks and proofreaders! It is my hope that technology companies soon provide Ruud Janssen Serial Entrepreneur TNOC | The New Objective Collective We live in a multi-channel world where distraction and attraction get confused. I am disappointed with the ability of speakers (myself included) to handle this effectively in real life and at events. I point the finger at myself, knowing that I am an early adopter and love to experiment with new methods of communication. Whether mobile or real-time, front channel or back channel, online or offline, I keep being surprised when it comes to knowing the profile of the audience. What really engages them in creating desirable and valuable dialogues? The learning curve we need to go through as industry professionals is tremendous, and I am anxious to get to grips with the multi-channel approach. I must accept that making mistakes, asking questions and not stepping away from experimentation are the ways to learn. (I must also accept that Internet connectivity is not omnipresent.) In a live conference setting when the stakes are high, experimentation is a daring adventure. But what a rush when the dialogue is on and it resonates in multiple channels! 30 one+ collaborative event specification tools using APEX standards. The timing is right; rich Web applications and APIs (application programming interfaces) allow complex data to be exchanged via the Web, and it is relatively easy to get different systems to work together. If our industry is to come into this century in terms of how we exchange data, we must move toward standardization tools. Robert Swanwick CEO Speaker Interactive For the most part, I am thrilled by how technological advances are supporting event improvement. Yet, it remains challenging to establish good bandwidth at conferences. Broadband and Wi-Fi have penetrated homes and businesses to a huge extent, but at events we enter a black hole of coverage. A great number of capabilities available for events hang on the ability of users to get online with decent bandwidth. Participants crave connection. Our inability to offer online features is limiting the greatness of our events. Poor bandwidth and/or no Wi-Fi block participants from: checking e-mail without mobile devices, tweeting and blogging live about sessions and streaming session video to wider audiences. Check out Robert Swanwick’s monthly online tech column Event Bytes at www.mpioneplus.org. 03.10 p028-033 Hot Buzz 0310.indd 30 2/24/10 4:28:18 PM 0310_031.indd 31 2/15/10 3:07:15 PM HOT BUZZ Under the Sea British entrepreneur and air maven Sir Richard Branson opens his eyes underwater with the Necker Nymph, a three-person aero submarine. His company, Virgin Limited Edition, will introduce the vehicle, which has been likened to an underwater aircraft and is the first of its kind to hit the market. Unlike conventional subs that use ballasts to sink in the water, Necker Nymph uses downward “lift” on its wings to fly down to depth. The open cockpit affords near-ideal, 360-degree viewing for occupants, creating a uniquely open experience. The craft is available when chartering luxury catamaran Necker Belle or while staying on Branson’s private Necker Island in the Bahamas. Dives can last up to two hours. Incentive e for Incentives ntives Recognition programs must include multiple award forms to satisfy different worker needs but don’t necessarily need to be costly, according to research by the Human Capital Institute, the Forum for People Performance Management and Measurement and the Incentive Research Foundation. Cited case studies—of restructured recognition programs at Scotiabank, Delta Airlines and MGM Grand—demonstrated that incentives are most effective when the recognition is of value to individual workers and award for behaviors is linked to specific job performance. Lift Off The check-in hall at Düsseldorf International Airport housed the world’s first airport indoor ski jump as part of the seventh annual TravelSuperMart in February. Snowboarders and ski-freestylers performed stunts and jumps up to 30 feet on the 130-foot- long slope. In addition to the ski jump, an entertainment program offered other sports, comedy and musical performances, free flights and tours and animal shows. Former British Olympic ski jumper Eddie “Eagle” Edwards opened the event. Back to Work The U.S. Congress should institute travel-related tax deductions and hire more consular officers to create jobs and stimulate the economy, according to a letter to Senate leaders from the U.S. Travel Association. Recommendations also included a promotional program aimed at international travelers. “Travel is vital to the nation’s economy, ranking among the top 10 industries in 48 states and the District of Columbia in terms of employment,” said Roger Dow, president and CEO for U.S. Travel. “It is critically important to take all steps possible to foster growth in the travel industry and realize travel’s potential to improve the American economy.” Dow’s proposal included immediateand medium-term projects. He suggest- 32 one+ ed the addition of 100 new consular officers in large countries such as Brazil, China and India to help process visa applications. And he urged Senate leaders to consider expanding the current tax code to allow incentive program sponsors to deduct the cost of qualified travel awards and exempt winners from paying taxes on the resulting “income.” Dow also supported final passage of the Travel Promotion Act, which will create the first-ever promotion and communications program aimed at attracting international travelers to the U.S. U.S. Travel Recommendations IMMEDIATE IMPACT • Spousal travel tax deduction • Business meal tax deduction • Performance incentive travel tax deduction MEDIUM-TERM IMPACT • Travel Promotion Act Passage • Hiring and placement of consular officers • Investments in highways and bridges to facilitate increased travel • Funding to modernize the U.S. air traffic control system • Airport entry funding 03.10 p028-033 Hot Buzz 0310.indd 32 2/24/10 4:30:01 PM Recovery Down Under Tourism Australia has introduced a recovery campaign to be financed by AUD$9 million in government spending and an additional $11 million in industry contributions. The program includes $2 million of activity for the business event sector. Officials hope the effort will reverse the 1 percent decline in international visitors seen in 2009 by taking advantage of opportunities in China, the Gulf region, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand and Singapore. Where You At? In an industry first, the Chicago Office of Tourism has created a presence on Foursquare, a location-based social networking application for mobile phones. Follow Explore Chicago at www. foursquare.com/explorechicago and “check-in” at more than 60 eligible citywide locations. Discover the Blues through historic sites and iconic clubs, meet up with friends across town while searching for the perfect Chicago-style hot dog or re-enact movie scenes at one of many well-known locations throughout the city. The High Life The world’s tallest building, the Burj Khalifa Tower in Dubai, closed its observation deck indefinitely in early February after a broken lift stranded 15 passengers for 45 minutes. The 2,717-foot-high building officially opened on Jan. 4, and the observation deck opened Jan. 5 on the 124th floor at 1,450 feet. You’re Grounded During the past six years, more than 65,000 U.S. flights should never have taken off, according to an investigation by USA Today, which found incomplete or improper maintenance leading to hundreds of deaths. The report detailed “substandard repairs, unqualified mechanics and lax oversight by airlines and the Federal Aviation Administration.” Home Alone Travel in Canada Seventy-six percent of business travelers intend to travel the same or more in Canada this year when compared to last, according to data by the Hotel Association of Canada. The Canadian Travel Intentions survey also showed that environmental initiatives are important to more than 40 percent of both leisure (44 percent) and business (42 percent) travelers, up more than six percent over 2009 figures. Nearly 74 percent of business travelers say their stay-behind spouse has expressed concern about being left home Mor alone. Moreover, 79 percent frequently worry about th their significant other when traveling for bus business, according to a study by Wakefield Re Research commissioned by Logitech. To ease eas the anxiety, stay-at-home spouses t TV on (56 percent), turn on more leave the th lights than usual (53 percent), talk to themselves (15 percent) and sleep with a stuffed anima (10 percent). animal mpiweb.org p028-033 Hot Buzz 0310.indd 33 33 2/24/10 9:35:34 AM AR of Travel Portable Sun Energizes Your Business Trip Put Jet Lag to Rest With New Monitor Jet lag no more with the SLEEPTRACKER Elite, which monitors your sleep cycles for an optimal waking moment near your time of choice. Confused? When you sleep, your body goes through a series of five-stage cycles, each lasting about 100 minutes. Waking up at the wrong moment can leave you haggard and slow. The SLEEPTRACKER finds almost-awake moments and gently wakes you when you’re most alert, so you feel refreshed, not groggy. (Sleeptracker.com, US$179) 34 one+ Lack of sunlight during rainy and winter months can affect our moods, energy and sleep habits. Zadro’s Sunlight 365 replicates the sun’s frequency so that the brain perceives it as natural sunlight. And it lacks harmful UV rays. Completely portable, the Sunlight 356 is perfect for your business trip to Dikson, Russia, during its polar nights. (Zadro.biz, US$59.99) Steam Bug Irons Out Your Wrinkles Wrinkled clothes are inevitable when you travel. Don’t take chances. The Steam Bug ultra-compact travel iron offers peace of mind when you’re away from home. The iron heats up in just 15 seconds and features a dualvoltage design, three temperature settings, one-touch steam control and a travel pouch. 03.10 p034 Art of Travel 0310.indd 34 2/24/10 7:55:12 AM 0310_035.indd 35 2/15/10 3:07:58 PM Your Community CHAPTER SPOTLIGHT Flipped Out Attendees at the Mid-Atlantic Conference and Exhibition (MACE!) in December proved that new tagline “FLIPPED!” may be here to stay. Instead of a traditional exhibit hall, the MPI Potomac Chapter offered its first-ever fully “flipped” marketplace at the Gaylord National Hotel & Convention Center. More than 40 meeting planners participated in the new format, and played host to their own set of supplier appointments throughout the morning. Comfortable living room-style furniture adorned the edges of the marketplace for spontaneous networking opportunities. Students and non-participating suppliers convened separately during the flipped marketplace for learning experiences geared toward specific needs. Also, for the first time, MACE! offered a peer-led White Space. Other innovations included Spotme question technology during the luncheon keynote and networking breaks at InGenius Bar stations. And talk about ROI: Participants sent almost 500 messages and appointment requests, exchanged more than 1,000 electronic business cards and rated the educational content as having built upon their skill base. Just to be sure, MACE! surveyed participants on their Spotme devices at the end of the day: 100 percent of participants who responded said that not only would they attend MACE! again, but they would recommend it to colleagues. CHAPTER SPOTLIGHT Find an Expert, Be an Expert Members looking for guidance or looking to guide need look no further. The MPI Chicago Area Chapter has launched its new Subject Matter Expert (SME) program to serve as a resource database for members. The tool connects those with questions to those with answers. Chapter members can search the online SME Catalog for experts in a variety of categories, including the CMM and CMP designations, hotel contracts, marketing and more. Researching technology vendors that offer Radio-Frequency Identification (RFID) for printing onsite badges? Simply search the online SME Catalog for experts in the area. Planners can contact suppliers via e-mail or phone to get advice and direction, providing for more short-term feedback in a very specific matter. Got a Minute? In the past, those who missed MeetDifferent missed out. Not anymore. Taking cues from such preeminent events as TED (Technology, Entertainment, Design) and CES (Consumer Electronics Show), MPI presents the Virtual Access Pass, offering its global audience entrée to world-class education hence available only to onsite delegates. Most importantly, it’s free to members. So watch broadcasts from the comfort of your home office, and connect with the MeetDifferent community on your own schedule. Visit www.mpiweb.org/Events/ MD2010/Overview/VAP.aspx. Increase Your Reach It’s easier than ever to bring your message and brand to industry members and future clients. Partner with MPI and showcase your worth to the industry’s largest worldwide community of 36 one+ professionals with MarketSmart Business Solutions. Achieve a higher level of involvement, improve ROI and drive revenue. Here’s how it works. Top tiers create their ideal marketing mix. MarketSmart Business Solutions combine sponsorship and advertising (and an option to donate to the MPI Foundation) for as little as US$25,000 in a series of tiered programs. There are more than 100 products to choose from, including webinars and general session sponsorships to live event sponsorships and more. Find more information at www. mpimarketsmart.org. 03.10 p038-039 MPI Foundation 0310.indd 36 2/24/10 4:32:35 PM 0310_037.indd 37 2/15/10 3:08:43 PM Making a Difference Funding the Future Following years of support for industry education, innovation and collaboration, IMEX Group has announced yet another landmark grant program, this time a €100,000 gift to the MPI Foundation. Over the next five years, the trade show group will finance 50 scholarships for meeting professionals to attend MPI Global Training courses and further their careers through an internationally recognized education scheme. Part of the MPI Knowledge Plan, the training practice offers a multitiered map for educational growth that touches on every career level and incorporates the four levels of the Global Certificate in Meetings and Business Events (GCMBE), the Certified Meeting Professional (CMP) and Certification in Meetings Management (CMM) designations and an Executive Leadership Program. According to IMEX CEO Carina Bauer, this global education alignment reflects her own organization’s focus on industry growth and recognition. IMEX has long supported industry learning, including a strong focus on students. The IMEX Future Leaders Forum welcomes the industry’s youth across the world during more than a dozen annual events. IMEX also strives to educate regional and national politicians during its Politicians Forum (see Page 40). “The goals of the MPI Foundation and IMEX are well aligned in supporting industry-wide projects that further education and growth,” Bauer said. “There is a firm link between what we do through our programs and MPI’s new training practice, and we felt compelled to show our support.” IMEX Frankfurt is scheduled for May 25-27 in Frankfurt, and IMEX America will debut Oct.11-13, 2011, in Las Vegas. FOCUS ON FOUNDATION January 2010 Contributors The MPI Foundation thanks the following organizations and individuals for their generous support. U.S. CORPORATE Platinum Donors AT&T Park Carlson Hotels Dallas CVB Detroit Metro CVB Fairmont Hotels Hilton Hotels Hyatt Hotels IHG Las Vegas CVA Loews Hotels Omni Hotels Starwood Hotels & Resorts Universal Orlando Resort The Venetian Wyndham Hotels Gold Donors American Express AV Concepts Bloomington CVB Encore Productions HelmsBriscoe Maritz MGM Mirage ProActive San Antonio CVB Swank Audio Visuals Freeman Silver Donors Aimbridge Hospitality Anaheim CVB Aramark Atlanta CVB The Broadmoor Fort Worth CVB Global Hotel Alliance The Greenbrier Hard Rock Hotel & Casino hinton + grusich LA Inc. LXR Meet Minneapolis Millennium Hotels Park Place Entertainment Pier 94 PRA PSAV 38 one+ Puerto Rico CVB Salt Lake City CVB St. Louis CVB Walt Disney World Resort Weil & Associates Bronze Donors Accor Hospitality Associated Luxury Hotels Benchmark Hospitality Destination Hotels & Resorts Dolce Experient Gaylord Opryland Global Events Partners Hard Rock International Harrah’s Entertainment Hello USA! HelmsBriscoe PC Nametag Philadelphia CVB SearchWide Seattle CVB Walt Disney World Resorts Walt Disney Swan and Dolphin Wynn Small Business Donors 4th Wall Events Best Meetings Concepts Worldwide Creative Meetings and Events CW Worldwide Meetings Inc. (Site Solutions) Dianne B. Devitt Kinsley & Associates Landry & Kling & Seasite Meetingjobs Meeting Site Resource One Smooth Stone Song Division Swantegy SYNAXIS Meetings & Events Inc. Special Donors Blumberg Marketing Boca Resorts Carol Krugman, CMP, CMM CVent Dave Scypinski David DuBois, CMP, CAE David Gabri Folio Fine Wine Partners George P. Johnson JetBlue Jonathan T. Howe, Esq. Katie Callahan-Giobbi Ken Sanders Kevin Olsen Little Rock CVB Mark Sirangelo Pasadena CVB Passkey Production Plus Inc. SAS Institute Visit Raleigh Friends of MPI Alan Pini Brian Stevens Chris Gabaldon Gaylord Texan Hattie Hill Enterprises Helen Van Dongen, CMP, CMM Hello Florida! / Hello USA! Ivan Carlson Jeff Wagoner Joe Nishi Ken Sanders Kevin Olsen Margaret Moynihan Michael Massari Mike Deitemeyer Richard Harper Rick Smith Rob Scypinski Vito Curalli CANADA CORPORATE Platinum Donor Fairmont Hotels and Resorts Starwood Hotels & Resorts Gold Donor AVW-Telav Caesars Windsor Convention Centres of Canada Delta Hotels PSAV Silver Donor AV- CANADA AVW TELAV Calgary Telus Convention Centre Cascadia Motivation Coast Hotels & Resorts Evolution Hilton Canada IHG Marriott Hotels & Resorts Canada The STRONCO Group of Companies Tourism Calgary Tourism Toronto Tourisme Québec VIA Rail Canada Bronze Donor The Conference Publisher D.E. Systems Ltd. Destination Halifax Direct Energy Centre IncentiveWorks Tourisme Montréal Tourism British Columbia Tourism Vancouver Special Donor Accucom Corporate Communications Inc. ADMAR Promotions Calgary Exhibition & Stampede Cantrav dmc Centre Mont-Royal Colleen Rickenbacher Destination Winnipeg Exposoft Solutions Inc. Fletcher Wright Associates Inc. Gelber Conference Centre Groupe Germain Hotels The Great West Life Company Investors Group Financial Services Mendelssohn Livingston Naylor Publishers Inc. The Planner EUROPE CORPORATE Heritage Club EIBTM IMEX Diamond Club MCI IHG Platinum Key Donors BTC International Starwood Hotels & Resorts Gold Key Donors Fairmont Hotels & Resorts Malaga CVB The Rezidor Hotel Group Vancouver Convention & Exhibition Centre VisitDenmark EIBTM Silver Partner Donors ExpoForce RefTech Bronze Friend Donors Amsterdam RAI Hotels van Oranje Ince&Tive Visit London INDIVIDUAL DONORS Diamond Alan Pini Arizona Sunbelt Chapter Brian Stevens Chris Gabaldon Christine Duffy Dave Gabri Hello USA hilton+grusich Huston Area Chapter Indiana Chapter Jeff Wagoner Ken Sanders Kevin Olsen Lawrence Luteran Margaret Moynihan Mark Komine Michael Massari Mike Deitemeyer Mike Beardsley Northern California Chapter Oregon Chapter Philadelphia CVB Potomac Chapter Richard Harper Rick Smith Rob Scypinski Texas Hill Country Chapter Tony Lorenz Four Star CACBSO Chicago Area Chapter John Melssner Kentucky Bluegrass Chapter Wisconsin Chapter Three Star Diane Schneiderman Mariela McIlwraith MPI Atlantic Canada Chapter Robyn Byrd Powell Fellow Allison Kinsley Anna Lee Chabot Bill Boyd Carl Winston Cheryl Renzenbrink Evelyn Laxgang Jonathan Howe Joseph Lipman Kevin Kirby Matthew Schermerhorn Melanie Cook Melvin Tennant Ping Liu Robin Lokerman Ron Guitar Sandra Riggins Sara Torrence Sebastien Tondeur Steve Kimble Susan Buntjer Synaxis Unni Soelberg-Claridge 03.10 p036-038 MPI Foundation 0310.indd 38 2/24/10 5:00:53 PM 0310_039.indd 39 2/26/10 8:01:13 AM WHO: Connections Carina Bauer CEO for IMEX Group Trade Show + Government Officials In early 2009, the university town of Borås, Sweden, had little draw for the business events sector, and no marketing plan to speak of. A year later, the city celebrated the launch of its public destination management company and convention bureau. Borås also pledged to work with neighboring Gothenburg to promote the iconic hills of southern Sweden as a remarkable event destination. The question on so many minds at the time in this quiet hamlet was, what changed? And while the city had been snailing forward on plans for a CVB for some years, local officials claim a trip to the IMEX Politicians Forum in May transformed the way they viewed meetings and events—personally, politically and fiscally. The annual forum, now entering its eighth year, aims to impress upon politicians the economic, educational and cultural value of meetings and events and to discuss the trends and conditions that shape the future of the industry. It is held under the auspices of the Joint Meetings Industry Council (JMIC) and is organized by trade show giant IMEX in collaboration with European Cities Marketing, a network of European tourist offices and convention bureaus, and the International Association of Congress Centres (AIPC). Any exhibiting destination at IMEX can recommend politicians for hosted attendance. 40 one+ Rod Cameron Managing director for Criterion Communications Inc. and program manager for the Joint Meetings Industry Council EVENT: IMEX Politicians Forum May 25 Frankfurt “We gained ideas for how we can get better at attracting more meetings and conferences to Borås,” recounted Ulrik Nilsson, chairman of the town’s municipal board. “We have many successful academics and other leaders with national and international networks. Through our convention bureau they now get assistance in hosting a meeting here, which will benefit everyone in Borås.” Indeed, Nilsson heard case studies from Gothenburg as well as Málaga, Montreux and Sydney (among others), all touting how a new—or even renewed—focus on attracting business events has changed the course of regional and national economies. This year’s forum promises even greater effects, as organizers look to examine European Union legislation as it pertains to the event sector in addition to discussions of the hows, whys and whens of landing and hosting great events. “We all have a shared interest in the industry improving its relationship with government; after all governments are the biggest investors in our industry, owning more than 70 percent of convention centers worldwide,” said Rod Cameron, managing director for Criterion Communications Inc., program manager for the JMIC and special advisor for the 03.10 p040,042 Connections 0310.indd 40 2/26/10 8:04:36 AM 0310_041.indd 41 2/26/10 8:01:59 AM AIPC. “They find themselves in the position of developing policies that have dramatic effects on an industry they don’t know much about.” A driving force in the creation of the forum, Cameron says the event is designed to show politicians how their destinations fit into the global meeting industry picture. Attending leaders walk IMEX’s 3,500-exhibit trade show floor before convening to discuss what they learned—that the meeting sector is serious industry. The 2010 focus will unequivocally convey 42 one+ this economic value of meetings and events on local economies, a campaign that began in earnest last year with speakers who have successfully forged industrygovernment relationships, according to Carina Bauer, CEO of IMEX Group. And the trade show plans to host a second annual forum when IMEX jumps pond and establishes an Americas show in October 2011. After all, a lack of meeting sector knowledge is hardly restricted by country or continent—it’s universal. “We want to show politicians the wider economic impact, the true reach of the meeting and business event industry,” Bauer said. “We want to impress on them the importance of the industry to hotels, transportation, congress centers and restaurants as well as the social benefits of bringing in highly trained demographics such as doctors and physicists and artists.” Examples of this economic impact will come from this year’s speakers, as they highlight programs that have fostered the growth of the meeting and event industry in their own communities. Consider keynote the Hon. Bruce Baird, AM, founder and former chairman of the Commonwealth Government Friends of Tourism, which issued a white paper plan supported by AUD$235 million in funding over four-and-ahalf years. Part of that plan: the creation of Tourism Events Australia to ensure that the country’s international marketing efforts benefited the business event sector. Now consider the global possibilities. —JESSIE STATES 03.10 p040,042 Connections 0310.indd 42 2/26/10 8:04:49 AM 0310_043.indd 43 2/26/10 2:45:15 PM IRRELEVANT ? en their y l s iou hink ev id- er stic enoughstodetserves ceonTsweetS @ cissi snes duc r— u ou ar tro of y re n -conscio , we in e a ion o m e tent wh -of riz l to t a P e a m s n a a e o o 8) fk th rs th stre z Ka ate a pe Finally, m US$2 For dia n e a r m F re al ry. , fro r the u can c soci histo kz.com o n fo m y o o i o c t . era here etBo itter kz, w r’s—Tw e. (Twe o o v B r se dese ny u htly or a g i r so you 44 one+ 03.10 p044 Irrelevant 0310.indd 44 2/25/10 8:37:39 AM 0310_045.indd 45 2/15/10 3:09:30 PM SPECIAL ADVERTISEMENT San Antonio CVB meetings.visitsanantonio.com Bigger and better, San Antonio’s new additions are giving meetings more options than ever before. From an expanded River Walk to the opening of the world’s largest JW Marriott, there’s more to enjoy in this South Texas treasure. In the Heart Meetings After launching the award-winning brand “San Antonio. Deep. In the Heart.,” San Antonio has gone a step further by creating a pledge to meeting professionals and delegates—“In the Heart Meetings.” “In the Heart Meetings” is more than a smart tagline for planners seeking an inspiring meeting experience. It is the city’s call to action for meeting venues, hoteliers, restaurateurs and every person from wait staff to taxi drivers to unite in an effort to provide a heartfelt service and hospitality experience. This standout commitment to San Antonio’s hospitality industry is one of many ways that the city fosters a top-tier meeting experience. “In the Heart Meetings” capitalizes on the city’s strongest attributes. Regarded as “the four P’s,” these attributes reflect that San Antonio is a proactive, productive, playful and prudent meeting destination. More River Walk, More Options The River Walk has been the heart of productive meetings for decades. Its paths along the San Antonio River connect thousands of hotel rooms, restaurants and cultural hotspots with inspiring venues such as the 600,000-square-foot Henry B. Gonzalez Convention Center. A recent extension has nearly doubled the River SPECIAL ADVERTISEMENT 03.10 p048-049 San Antonio Advertorial 0310.indd 46 2/23/10 10:54:55 AM Walk in length, connecting even more of the city’s attractions. Delegates will now be able to stroll or take a river taxi to the San Antonio Museum of Art as well as to the 126-year-old Pearl Brewery, one of the nation’s leading eco-friendly meeting venues. In 2014, San Antonio’s River Walk will welcome an additional nine miles in what is being called the nation’s largest ecosystem restoration in an urban area. This serene stretch will connect four of San Antonio’s Spanish colonial missions—fantastic examples of the city’s ability to preserve its enchanting past. World’s Largest JW Marriott Opens in San Antonio The world’s largest JW Marriott (JW Marriott San Antonio Hill Country Resort & Spa) just opened in San Antonio, adding more than 1,000 guest rooms to the city’s hotel repertoire of more than 40,000 guest rooms. It is now one of three 1,000-plus-room properties in San Antonio joining the Marriott Rivercenter and the Grand Hyatt. Set in the scenic Texas Hill Country, the JW Marriott San Antonio Hill Country Resort & Spa is only 20 minutes from historic downtown and the San Antonio International Airport. Delegates can indulge in a wide assortment of Texas fare with the resort’s seven eateries and kick back at its 26,000-squarefoot spa. Aside from sprawling views and 140,000 square feet of meeting space, one of the resort’s top features is Tournament Players Club golf. Two PGA TOUR courses designed by golfing legends are ready to challenge delegates. In addition, meetings in May will have the added bonus of the Valero Texas Open p048-049 San Antonio Advertorial 0310.indd 47 (May 10-16, 2010). New Terminal at San Antonio International Airport San Antonio’s unprecedented growth and popularity has spurred the need for an airport expansion. Already ranked as one of the top airports in the nation for customer service, the San Antonio International Airport is about to offer even more. This October, the new eight-gate Terminal B will take off with public art installations and a distinctly San Antonio feel. In addition, a new two-tiered roadway system will open this spring, adding to the convenience of airport pick-ups and drop-offs. Ranked Among Most Affordable Destinations The cost of doing business in San Antonio just makes sense. It starts with a walkable downtown that frees up transportation budgets. Everything needed—the convention center, event venues, accommodations, restaurants and entertainment—can be found along the River Walk. The city of San Antonio is also cutting the cost of planning by flying in qualified meeting professionals to experience the city for themselves with “In the Heart Visits.” It’s just one more way that San Antonio is setting the course as a value-centered meeting destination. For many, it is the character of San Antonio that catches their attention; but in the end, it is always the city’s functionality, authentic offerings and affordability that ensures the San Antonio meeting experience will reside—Deep. In the heart. Learn more at meetings.visitsanantonio.com or (866) 517-7771. 2/23/10 10:55:02 AM Ashely Muntan Global View Creative Pioneering TODAY’S ENVIRONMENT CONTINUALLY CHALLENGES US TO BE CREATIVE PIO- branding opportunities. While flying to your next destination, pop open the airline magazine, as it may have an article on a possible guest speaker or spark an idea for a conference theme. Brilliant ideas are often in plain sight, but you won’t notice unless you practice keeping one creative eye open at all times. NEERS, and our overloaded schedules don’t yield time for exploring new, catchy ideas. Nonetheless, in my quest to become more imaginative, I have discovered that people often overlook fundamental creativity and abstract thinking when meeting new people. Consider these tips for opening up your mind to new ideas. Use the Internet as an infinite resource for visionary direction—such as user groups, blogs, YouTube.com and Facebook.com. Visit groups and blogs such as Spinplan ners.com and interactivemtgtech.word press.com to solicit ideas or feedback and obtain valuable industry insight. Conduct informational interviews with people outside the meeting planning industry who produce large gatherings such as sporting events, concerts, speaking engagements or large church functions. It’s an ideal opportunity to gather insight into how they create experiences for their audiences, generate attendance and plan logistically. Many best practices exist, and we must find which are most suitable for our individual working styles and company cultures. Collaborate and brainstorm as a team. When kicking off a brainstorming session, set ground rules and avoid the use of the word “but”—replace it with the word “and.” This will allow ideas to build off one another rather than be crushed before it even has a chance of survival. Collaboration in a trusting environment is the magic key to creative and innovative ideas. 48 one+ 03.10 p048 Global View 0310.indd 48 BIO Strive to keep your eyes and ears open for new, intriguing ideas wherever you are. If you’re attending a concert, check out the stage set. If you’re at a sporting event, watch for clever audience engagement techniques or unique signage and Being a creative pioneer is about viewing an idea from different perspectives, looking at every possible angle, turning it on its head and using it as a fundamental building block. When you find some basic idea, customize it into your next big, innovative initiative. ASHELY MUNTAN, CMP, is a senior event planner for Symantec Corp. and resides in Atlanta. With more than 10 years in the industry, she manages large events and takes pride in creating memorable experiences for attendees. She can be reached at ashely_muntan@symantec.com. 2/23/10 9:19:38 AM 0310_049.indd 49 2/15/10 3:10:20 PM SPECIAL ADVERTISEMENT Experience Columbus www.experiencecolumbus.com Short North Arts District The Short North Arts district is located just north of the Greater Columbus Convention Center and is alive with restaurants, bars, art galleries and boutiques. Columbus will surprise you as the perfect destination for your next meeting or convention. Meeting facilities and hotels in the heart of downtown are located among or within walking distance of four vibrant entertainment districts—areas ripe for client entertainment or a night out with colleagues. And Tradeshow Week ranked Columbus as one of the most affordable U.S. meeting destinations. Inside the Greater Columbus Convention Center, the newly renovated Battelle Grand opened in January. It’s the largest ballroom in Ohio, with 74,000 square feet of space. The halls’ US$40 million facelift includes a dramatic and high-tech ceiling system that provides customized lighting options, movable wall systems that allow the space to be divided into five areas, a new kitchen and a large window that offers an expansive view of downtown Columbus. Downtown Columbus is getting an exciting addition—a new 532-room Hilton Convention Center Hotel directly across from and connected to the Greater Columbus Convention Center. The $160 million full-service hotel, scheduled to open in fall 2012 includes 48 suites, 30,650 square feet of meeting space and an adjacent 900-car parking garage. The property is expected to have a large atrium in the lobby featuring skylights to give an indoor-outdoor feel with a combination brick and glass façade. It’s conveniently located next to the Short North Arts District and Arena District. When night falls, there’s no shortage of things to do within walking distance of the convention center. The Short North Arts District is filled with funky galleries, hip restaurants and appealing bars. For artistic action, don’t miss a Short North Gallery Hop held the first Saturday of every month. The Arena District is another destination for great food, drinks and nonstop nightlife. Here you can catch local bands or take in a big-name concert at Lifestyle Communities Pavilion, an NHL hockey game at Nationwide Arena or visit America’s best new ballpark as voted by Ballpark Digest, Huntington Park, home to the Columbus Clippers, the AAA affiliate of MLB’s Cleveland Indians. If you’re looking for ideas for board meetings, team building, spouse tours and offsite events for delegates and exhibitors, then Experience Columbus’ expanded Experiential Tourism offerings are worth a look. They take guests behind the scenes of attractions and performances and provide participants access to experiences they won’t find anyplace else. These 57-some tours offer carefully designed experiences that take groups to the heart of the action, give them unprecedented backstage access, teach them a new skill or even help them create something special to take home. Experiences range from arts SPECIAL ADVERTISEMENT 03.10 p050-051 Columbus Advertorial 0310.indd 50 2/23/10 11:29:59 AM COLUMBUS HIGHLIGHTS • Columbus was ranked the second most affordable U.S. destination to hold a meeting, convention or tradeshow by Tradeshow Week • Columbus is within 550 miles of more than half of the U.S. population • Convention center is 10 minutes from Port Columbus International Airport • Thirteen downtown hotels with a total of 3,256 guest rooms. Plus, coming in 2012, a 532room Hilton • Six hotels with 1,552 guest rooms adjacent to and/or connected to the Greater Columbus Convention Center • More than 100 restaurants, pubs and clubs within walking distance of the convention center Huntington Park Named 2009 Ballpark of the Year, Huntington Park is home to the Columbus Clippers, Triple-A affiliate of the Cleveland Indians. FOR MORE INFORMATION EXPERIENCE COLUMBUS Scott Peacock, media relations manager (614) 222-6104 SPeacock@ExperienceColumbus.com Brian Ross, vice president of sales (614) 222-6108 BRoss@ExperienceColumbus.com 277 W. Nationwide, Suite 125 Columbus, OH 43215 and culture, sports and culinary affairs to gardens, history, child’s play and more. Columbus is located within 550 miles of more than half of the nation’s population and is easily accessible by car or plane. Two major U.S. freeways intersect near downtown, I-71 running north and south and I-70 running east and west. Port Columbus International Airport is less than 10 minutes from downtown, served by 11 airlines and their regional affiliates providing more than 300 daily arrivals and departures to 33 airports, including 155 nonstop flights. Also, Columbus offers some of the lowest airfares in the country, according to the U.S. Bureau of Transportation Statistics. As you can see, the Columbus convention package is a win-win for meeting planners and delegates, offering the best in connectivity between meeting facilities, hotels and several arts and entertainment districts, all at an attractive value. p050-051 Columbus Advertorial 0310.indd 51 Battelle Grand In January 2010, Battelle Grand opened with 74,000 square feet of remodeled multifunctional space at the Greater Columbus Convention Center. Greater Columbus Convention Center and new Hilton Convention Hotel The new Hilton Convention Hotel will open in fall 2012 with 532 rooms connected to the Greater Columbus Convention Center. 2/25/10 2:37:04 PM Steve Kemble A Dose of Sass Getting the Greatest Return on Your Event MANY COMPANIES AND INDIVIDUALS ARE QUESTIONING WHETHER THEY SHOULD BE DOING EVENTS at their meet- 52 one+ 03.10 p052-053 A Dose of Sass 0310.indd 52 BIO ings and conferences as well as even doing standalone events in today’s economic conditions. It is our job as meeting and event professionals to show the power of events by putting in various methods where we can show ROI to our colleagues and clients. As many of you know, I am a firm believer in the value and power of events as marketing tools to promote not only various products, but business as a whole. We need to focus on the marketing value and the ROI vs. the frills and fun of the event when pitching to our colleagues and clients. Whereas five years ago the theme, the entertainment and the food and beverage were what everyone wanted to hear and talk about, today it is the ROI—we have to show why they should spend coveted budget dollars to hold an event. The key to determining ROI is incorporating measurable activities within the event. In order to measure activities, you must first get the right people to the event (which in itself is measurable) and then measure how long they stayed or how many signed up to participate in a new program or initiative announced at the event. When thinking about how you are going to produce the event itself, think of various ways in which you can determine ROI. First, determine exactly what your colleagues and clients want to achieve by holding the event. Trust me, in today’s world, you will not hear what we heard quite often in years past—that we held it just for fun. While some companies are indeed still doing celebratory events, today even these events need to show ROI. For example, company XYZ may play host to a celebratory event for winners of an incentive contest, yet more importantly they are probably holding it because they want to encourage those in attendance to have even greater sales next year. Therefore, while you have the enthusiasm and captive attention of the event’s attendees, think about various activities you can do during the event to encourage greater sales for the next year. For example, hire an emcee or have the CEO announce and issue a challenge (a launch if you will) for the coming year at the event that is measured each quarter of the fiscal year, and have those in attendance sign up for the challenge. The energy and enthusiasm that you create at the event, because of the concept, will encourage attendees to sign up. Consider, too, giving bonus points to all those who sign up at the event. The same can be true for events you are doing for your clients. Personally, I think determining ROI on an event for your clients should begin from the initial stages, the moment the attendees are invited. By designing an event that seems both intriguing and worthwhile, you will get the clients STEVE KEMBLE has been the magic behind countless international events for more than 20 years, from celebrating NFL players’ accomplishments to organizing parties for two presidents. Follow him at www.adoseofsass. com or on Twitter @stevekemblechat. 2/24/10 12:39:19 PM You are invited... By designing an event that seems both intriguing and worthwhile, you will get the clients to respond and attend. to respond and attend. Everyone’s time today is valuable, and you yourself have to invest a great amount of time into the prestages of the event to entice those prospects to make the time to attend (especially if it is a multiday event). Again, the event has to seem as if it’s going to be enjoyable, while at the same time attendees have to feel they are going to get something out of it. Therefore, you can go back to your client or superiors and say, “As the first stage of determining our ROI on this event, we are going to measure the actual number of quality client responses we get to the invitation itself. This ROI (attendee number) will be based in great part upon the concept you came up with for the event itself.” The graphics, the body copy explaining the event (put in an actual schedule of events, e.g., “7 p.m.-New Product Announcement”), the location, the guest speaker, the date and timing are some of the critical factors that will determine attendance. Then when you host the actual event (as mentioned above with an employee incentive event), be sure to include activities that are measurable. Many times as event professionals, we do the event and then close the file. I encourage you to follow-up with your clients every quarter and ask them how the ROI program that was initiated at the event is doing and how sales are tracking. If sales are tracking well, then most likely you will be able to again produce the event in the coming year, because the clients did receive a great ROI for the event produced on their behalf. mpiweb.org p052-053 A Dose of Sass 0310.indd 53 53 2/24/10 12:39:27 PM Jon Bradshaw Reboot Your Brain You Are Where You Live IT WAS 3:15 P.M. ON THE FIRST DAY OF MPI’S WORLD EDUCATION CONGRESS IN SALT LAKE CITY LAST JULY. 54 one+ 03.10 p054-055 Reboot Your Brain 0310.indd 54 BIO The room was full, 120 people ready to be entertained, challenged and (hopefully) inspired by me. But before I began, I asked the audience an important question, the answer to which would prove rather critical to the success of the presentation: “Do you understand me?!” I live on the south coast of England and while I don’t sound like Prince Charles, I have a strong English accent, something that had already caused communication problems in Utah with a taxi driver, a bellboy and—with far more serious ramifications— a police officer (there is no such thing as jaywalking in the U.K.). Having promised to speak slowly and encourage questions, I’m pretty sure that those in the audience who stayed awake understood everything. What’s interesting is that although most of you will have an idea of what constitutes a typical English accent, our tiny country has no such thing. Our small group of islands has a huge and diverse range of accents, and I find it quite refreshing that, in a world where so much seems to be morphing into one of the same, I often struggle to understand those from northern cities such as Liverpool, Manchester or Newcastle, the latter being particularly difficult. The way we speak generally indicates where we spend time geographically, our accents largely picked up unconsciously from those around us. However, when it comes to personality traits, we proactively relocate to live in places that match our existing mindsets, attitudes and behaviors. Dr. Jason Rentfrow is a psychologist at The Psychometrics Centre at the University of Cambridge, England, and has researched this phenomenon, conducting studies in Britain and the U.S. His U.S. study had more than 1 million respondents and seemed to show that personalities are not distributed randomly but, as social mobility increases, people move to places that suit their personalities and that behavioral characteristics become clustered into distinct geographic patterns. The research suggested that extroverts with open personalities, as well as those with higher intellect and a longing for diversity and stimulation, gravitate toward cities, while those with a tendency toward introversion and relaxation head for small towns or the countryside. Within the U.S., he found that people living on the East Coast were stressed, irritable and depressed, while those on the West Coast were emotionally stable, calm and relaxed (Ha!). People on both coasts, however, scored stronger on traits such as openness and imagination than people living in Central and Southern states. (Although unpublished, I am sure the findings would have confirmed that Dallas was home to the most grounded, intelligent and attractive Americans, especially those who worked for the leading meeting industry association.) JON BRADSHAW presents and trains internationally on a variety of subjects in the field of human behavior and performance. He is also director of business development for IMEX, the European Meetings and Events Exhibition and can be contacted via www.equinoxmotivation.com. 2/25/10 9:11:34 AM ...behavioral studies show that your honesty, how much you sleep and even the speed you walk all change depending on where you live. Where we call home affects us in far more ways than we may have imagined. Rentfrow’s study contradicts the idea that globalization and the Internet are ironing out differences between regions. Instead, it suggests pre-existing differences between regions are being amplified, with different personality types clustering ever more strongly in places where they will find others of a like mind. “Our findings suggest people are happiest where their personalities most closely resemble that of the others in that area,” Rentfrow said, going on to suggest that people’s choice of where to live is now as important as choosing a career or a spouse. In the U.K. study, Londoners, while not being the most agreeable, were shown as becoming psychologically separate from the rest of the county with data suggesting they were more analytical, assertive, dominant, efficient and creative. Of course, predictably, not everyone agrees. In his book The World is Flat: A Brief History of the Twenty-First Century, Thomas Friedman argues that globalization will iron out regional differences and that humans will be able to “innovate without having to emigrate.” Whether characteristics change as a result of living somewhere—like our accents—or whether we do in fact proactively choose to live in places that match our existing behavioral traits is an interesting question that I leave you to ponder. What is clear, however, is that behavioral studies show that your honesty, how much you sleep and even the speed you walk all change depending on where you live. Where we call home affects us in far more ways than we may have imagined. Broaden the view to include national cultural differences, and we really do open up a can of worms—but that is an aspect I’ll explore another time as I’ve got to dash to the airport. Didn’t I tell you? I’m moving to California. mpiweb.org p054-055 Reboot Your Brain 0310.indd 55 55 2/24/10 12:33:05 PM Dawn Rasmussen Get the Job Should You Dumb It Down? THERE IS A RAGING DEBATE OVER HOW TO LIST CREDENTIALS ON A RESUMÉ, AND THE BATTLE LINES HAVE BEEN DRAWN. In this economy, people are 56 one+ 03.10 p056-057 Get the Job 0310.indd 56 BIO desperately looking for work—anything that brings home a paycheck—even seeking jobs that are vastly below their skills, knowledge and abilities. This begs the question: When your credentials seem more like a liability than an asset, should you “dumb down” your resumé? The one thing you don’t want to do is convey to a hiring manager that you are far more qualified than the job position, and therefore send a subliminal message that you will jump ship to a higher position the first chance you get. Remember, prospective employers are evaluating you as a candidate to fill the current open position. It’s costly to employers for you to use open positions as springboards for your career; they lose money by having to start the hiring and training process over again. This is a common frustration of hiring managers and human resource professionals. And let’s face it: Many workers do exactly that just to get their feet in the door. However, some job seekers worry that they are simply too qualified for open positions. They need jobs—any jobs—even if they are vastly over-qualified in terms of education and professional experience. Some industry experts argue that a resumé needs to be written with the employer’s needs in mind. If the job description doesn’t require a doctoral degree (and you have one), don’t include that information in the document. Selective omission can improve your chances, according to some career management experts. Continuing along those lines, let’s say you’ve been working as a hotel sales manager for more than 10 years and lost your job. You’ve been looking for a year and half with no success. Then, an entry-level job posting comes up, and your skill sets fit 100 percent. Do you list all 10 years of your experience in the field, or tone it down to only list a few years, suggesting that you are still fairly new to that position yet possess the necessary qualifications in that area? It’s a slippery area ethically—you can certainly choose to play that game and push an employer into buying that newto-the-industry perception. But what happens, if, in the interview, or even during a background check, it comes to light that you’ve been employed for much longer in this particular area? You weren’t straightforward in your application, and that can spell trouble, as employers perceive you as less-than-honest. Conversely, look at it from the employer standpoint. Companies that are hiring right now are on a shopping spree. It’s a buyer’s market. They can “buy” DAWN RASMUSSEN, CMP, is the president of Portland, Ore.-based Pathfinder Writing and Careers, which specializes in hospitality/meeting professional resumés. She has been a meeting planner for more than 15 years and an MPI member since 2001. 2/26/10 5:44:41 PM When your credentials seem more like a liability than an asset, should you “dumb down” your resumé? top industry talent that they couldn’t have afforded salary-wise just five years ago. Sure, there’s the danger that a much-credentialed candidate will move up or out at the first available opportunity. But the company can still reap the benefits of hiring an industry expert, albeit for a shorter amount of time. So, listing relevant credentials could put you at the top of the pile for some employers who are on the hunt to build company capacity and quality with talented top staff. There really isn’t a right or wrong way to go about it because both sides of the equation have merits. The only real way to try and resolve how to make your background work for you is to know your audience. Understand more about your target company culture and values, especially by doing what you can to get insight from someone on the inside, to help you evaluate whether you should “dumb down” your resumé. Know what hiring managers are looking for by leveraging your network to its fullest, and don’t be afraid to call in favors within your business, professional and social networks. Everyone else is doing the same thing, so you have to gain as much intelligence as you can about the open position and find out what the real objectives of the hiring managers are, so you can design your resumé to meet those expectations. A good rule of thumb is to target your resumé to showcase the history that is most relevant to the job for which you are applying. You might need to omit accomplishments made in other industries (otherwise known as “selective omissions”). Ask yourself, “Will this help or hurt me?” You aren’t de-emphasizing accomplishments, but rather not listing them because they are neither pertinent nor important to your target job opening. mpiweb.org p056-057 Get the Job 0310.indd 57 57 2/26/10 5:44:50 PM Douglas Rushkoff High-Tech Humanity Nobody Knows But You THE IMPACT OF DIGITAL TECHNOLOGY ON OUR MINDS AND BEHAVIORS IS STILL RELATIVELY UNEXPLORED, mean- ing you are the only one who can make that assessment. I just survived the production and release of another PBS documentary about media and technology called Digital Nation. What did I learn after two focused years of research into the impact of digital technology on our brains, emotions, behaviors and culture, or most relevant to our community, how living in a digitally connected culture changes the way people Until the real research comes in decades from now—if it ever does—the only way we have of gauging the total impact of living in the digital realm is to do so on a personal level. 58 one+ 03.10 p058-059 High-Tech Humanity 0310.indd 58 BIO relate to one another in the real world and real life? The real answer is that nobody really knows for sure what this stuff is doing to us. Perhaps this shouldn’t be so surprising. How could anyone really measure such a thing? We still haven’t measured the impact on people’s brains and behaviors of watching TV—and nobody’s really planning to do so, beyond, however, one program or another that might help somebody sell something to you. Even if we had the money and the funding, the effort itself is probably futile, anyway. Sure, we can put people in MRIs and look at brain activity while they’re playing with computers or reading books. Or maybe we can look at the way the brains of different generations have grown or shrunk in different areas. But none of these changes is truly occurring in isolation from other causes and effects. TV was part of a huge shift in our culture and behavior—but was this due to the fact that people were sitting and looking at a tube instead of listening to the radio (or before, for that matter, the piano)? Or was it more the result of the new style of advertising to which they were being exposed: those interruptive, 30-second commercials? Or, in an even bigger context, was the shift due to the new impact of national brands and the psychological research that went into that development before unleashing them—through TV—onto the general public? What if TV had started with a “pay” model like that of HBO instead of a commercially sponsored model such as CBS? Or even a publicly funded one like the BBC? Likewise, it’s hard to parse the effects of video games from those of chatting online from those of banner ads from those of simply sitting with an illuminated screen 14 inches from your face. We can find out some things, such as the fact that keeping DOUGLAS RUSHKOFF is the author, most recently, of Life Inc: How the world became a corporation and how to take it back. He teaches media studies at The New School in New York, and can be contacted at rushkoff@rushkoff.com. 2/23/10 12:31:47 PM an e-mail window open behind your document as you work makes you half as efficient as working with the program closed, or that someone taller than you in a virtual simulation enjoys a huge negotiating advantage over you back in the real world. But, until the real research comes in decades from now—if it ever does—the only way we have of gauging the total impact of living in the digital realm is to do so on a personal level. How does using a particular technology make me feel? Does it make me feel more or less connected to the person I’m engaging with? Am I more likely to get mad when conversing over e-mail? Is it taking me less time or actually more? On top of that, we have to cope with the fact that the way we feel might not be the way we actually are—like a drunk person, sometimes we over-estimate our abilities under the influence. As one of the scientists we spoke with for Digital Nation has learned, people think they are successfully multitasking, when in fact they are making many mistakes they wouldn’t make were they single tasking. Likewise, we might assume, people sometimes feel closer to others online, even though some of these relationships have less true intensity and less true substance. And again, all of these perceptions are colored and clouded by who and what we are relating to through all these devices. The computer looks and feels differently to a grandmother using it to connect with her grandchildren than to a worker who uses it to fend off commands from an irate boss or client complaints. The computer is just the messenger. Yes, our digital technologies have biases all their own: The cell phone makes us more vulnerable to prods from others, the Internet makes us part of more different affiliations of people, video games increase dopamine levels. But now that these technologies have established themselves in our lives, the biases of our technologies may be secondary to the ways in which we choose to use them. The trick, at least for me, is to unplug from the digital for long enough to regain my bearings. Re-establish myself as an organic life form, primarily, and a virtual presence only secondarily. And during those interludes, remember what it is I want in the first place—for myself, my loved ones, my colleagues and my society. Meeting up with other people in the real world is the ultimate reset button. Watch the Digital Nation TV show Douglas Rushkoff worked on and cites in this column by visiting the One+ PlusPoint blog at www.mpiweb.org. mpiweb.org p058-059 High-Tech Humanity 0310.indd 59 59 2/23/10 12:31:52 PM 60 one+ 0310_060.indd 60 03.10 2/26/10 2:47:26 PM What’s New in Houston + Boutique hotels are the fastest-growing segment of the local market. The Hotel ICON, the AldenHouston Hotel and the Houston Magnolia are new to the area. GREATER HOUSTON CVB (2) La Torretta Lake Resort & Spa, the former Del Lago Resort, completed a US$135 million renovation to its 445 suites, golf course, restaurants, swimming pools and private beach. New Ways to Learn The Texas Association of School Administrators learned about the latest in educational technology during its annual conference last year in Houston. BY KEVIN WOO provide assistance and direct students to resources that were once inaccessible. The Internet has transformed the way RIENCE. To complete assignments, students frequented the library alone, looking through teachers teach and students learn. It has crebook stacks or browsing through volumes of ated a world where teachers and students colmicrofiche. Chatting with classmates meant laborate at any time from anywhere. In October, the Texas Association of face-to-face or telephone interaction, and collaboration was a euphemism for copying School Administrators (TASA) held its 49th annual meeting at the 850,000-square-foot homework assignments. Today, learning is a group effort. Students George R. Brown Convention Center in spend hours instant messaging, texting and Houston. More than 6,000 teachers, adminchatting via webcams as they work on group istrators and students were on hand for the projects or complete homework assignments. two-day convention. The conference agenda focused on digiTeachers are no longer considered “the sage on the stage” giving information or having tal learning, and the Digital Learning Pavilone-way conversations. Education is a collab- ion exhibit hall featured more than 200 orative effort, learner- not teacher-driven. Stu- vendors demonstrating the latest in educadents tell instructors what they need in order tional technology and how it is being used to complete projects, and teachers instantly by teachers and students in school districts A GENERATION AGO, LEARNING WAS, FOR THE MOST PART, A SOLITARY EXPE- mpiweb.org p060-064 Dest Houston 0310.indd 61 61 2/23/10 12:03:31 PM GREATER HOUSTON CVB + Transportation Tips Houston is served by two major airports: George Bush Intercontinental (21 miles from downtown) and William P. Hobby (12 miles from downtown). Houston’s METRORail is a 7.5-mile rail line that connects downtown, the Museum District, Texas Medical Center and Reliant Park. 62 one+ throughout Texas. “Today’s students rely heavily on technology to learn about the world around them, to solve problems and to communicate with their peers,” said Jackie C. Spencer, director of convention and systems administration for TASA. “The potential of flexible learning anywhere, anytime and at any pace must be embraced by educators. The pavilion was dedicated to demonstrating how the current technologies available in a digital learning environment can be the catalysts for teaching and learning in an era where cuttingedge skills, adaptability and flexibility are paramount.” The Digital Learning Pavilion was developed over nine months through a partnership between TASA, the Texas Association of School Boards, Apple, the SHW Group of Dallas and Smart Technologies of Calgary, Canada. Within the pavilion, four distinct areas demonstrated 1) how teachers use technology at home, 2) how technology is used in the classroom, 3) how students learn in the community and 4) how students learn at home. TASA attendees entering the Digital Learning Pavilion were given iPod Touches, which were preloaded with short videos describing the technology on display. Educators and students manned each booth. The teachers demonstrated how they use technology to teach, how the tools are used to collaborate with colleagues online and how they use various forms of technology— such as text messaging, Twitter, Facebook and webcams—to interact with students, sometimes during non-school hours. Students from three Texas school districts demonstrated how they use technology in the classroom, at home and with friends. The students’ participation was a crucial component of the Digital Learning Pavilion because they were able to give the teachers and administrators unique insights into the world of 21st-century students and how they use technology to learn, communicate with 03.10 p060-064 Dest Houston 0310.indd 62 2/24/10 8:01:14 AM mpiweb.org p060-064 Dest Houston 0310.indd 63 63 2/23/10 12:07:29 PM + Fun Facts Houston is approximately 634 square miles, making it the fourth-largest U.S. city and the biggest city in Texas. The first word spoken by Neil Armstrong when Apollo 11 landed on the moon in 1969 was “Houston,” as he spoke to mission control at the Lyndon B. Johnson Space Center in Houston. Houston is home to the National Museum of Funeral History. The museum’s tagline is, “Any day above ground is a good one.” 64 one+ friends, complete projects and study. Several teachers at well-known Texas technology high schools demonstrated how they use tools such as Smart Boards—interactive pen and finger whiteboards that integrate the use of touchscreen computers connected to the Internet—to teach students. The instructors demonstrated how software, Web sites, video and audio technology are integrated to give students a richer educational experience. For many teachers and students, Project Based Learning (PeBL)—pronounced “pebble”—is the primary software application used for digital learning. Teachers use the software to post lesson plans and associated information. Students log into their PeBL accounts to see specific assignments, communicate with other students and instructors via Gmail and identify resources that can be used to complete assignments. In some instances, teachers post videos of classroom lectures or guest presentations online so students who miss class can access the videos through PeBL or YouTube. Teachers and students demonstrated how PeBL is used at school and at home. iWorks, Apple’s suite of productivity applications, is widely used by students, as demonstrated in several booths. iWorks’ word processing and spreadsheet applications are used to write reports, but its Apple’s multimedia applications—iMovie, iDVD, iPhoto and Garageband—that really play a key role in improving the quality of education. Students use these applications to make videos, edit photos and create podcasts, educational components that were unimaginable as recently as 10 years ago. With PeBL, parents are now more involved in their children’s education. They can log on and have real-time access to current and upcoming assignments and grades and have ongoing dialogues with teachers. Report cards are no longer a surprise because both parents and students can keep track of progress on a regular basis. KEVIN WOO is a San Francisco-based freelance writer. 03.10 p060-064 Dest Houston 0310.indd 64 2/23/10 12:04:04 PM 0310_065.indd 65 2/15/10 3:20:34 PM + Lessons Learned An emergency call and a flexible speaker helped the National Council of Teachers of English conference in Philadelphia have a successful event. BY ILONA KAUREMSZKY ANY MEETING PLANNER CAN TELL YOU WHAT A NIGHTMARE IT IS when a guest speaker cancels just hours before a show opens. This scene played out for Jacqui JosephBiddle, convention director for the National Council of Teachers of English (NCTE), which held its annual convention in Philadelphia last year. “I was in sessions and running around when I got the call, so we put our team to work immediately,” she recalled. Carol Jago, NCTE president and program chairwoman, delivered an emergency call to a handful of authors who were to speak on that day, crossing her fingers that something might give. “As it turned out, Nicholas Sparks, who was scheduled to do a smaller session on Saturday, said he’d do it,” said Jago, who 66 one+ described the final evening as a real showstopper, turning what could have been a regular Saturday night into a night of fun and humor. “He had all the young teachers swooning and totally delighted the audience.” Welcome to the NCTE convention of the New Age. The surprise backup, bestselling author was so successful, a packed house of nearly 7,000 educators poured into the Pennsylvania Convention Center’s ballroom on a rainy Saturday night. Blame it on technology. Turns out one of the convention’s steamy topics—bringing teen social networking inside the classroom walls—saved the day, turning a nightmare scenario into a dream come true. Not only did the capacity crowd arrive in droves, but Joseph-Biddle says delegates were all busily texting and tweeting about 03.10 p066-068 Dest Philadelphia 0310.indd 66 2/23/10 12:25:01 PM + What’s New in Philadelphia The Philadelphia Convention Center expansion, expected to be completed in 2011, will nearly triple the amount of existing space to a total 1 million square feet. The center will have 700,000 square feet of meeting space, including the U.S. Northeast’s largest contiguous exhibit space. Kimpton Hotel & Restaurant Group Inc. opened eco-friendly LEED boutique Hotel Palomar Philadelphia in October. This US$92 million project has 6,000 square feet of meeting space in five meeting rooms. The 40-story Vine Hotel is a $320 million project scheduled to open this year. The 325-room property has apartments and a handful of condos on its upper floors and will have 18,000 square feet of meeting space, an upscale 24-hour restaurant and a fullservice spa. the latest conference developments. “I had one guy show me his tweet and wouldn’t you know it, the room was packed,” Joseph-Biddle said. Jago concedes that Sparks caters to a younger demographic and is wildly popular with the 18-34 crowd. “Usually when a speaker cancels, the price of booking another air ticket, finding accommodations, not to mention securing the author at that late stage, would have offset costs, adding unexpected expenses,” Jago said. Not so in this case. “Nick was such a good sport, he literally went running to the airport seconds after he completed his speech,” Jago said. No extra plane ticket was needed as the author of The Notebook, A Walk to Remember and Dear John took his regularly scheduled flight. Jago, in a down-to-earth teacher tone, concedes she learned a lesson that night. “The learning I took away from that scenario was, it’s a Saturday night and people don’t want a didactic speaker,” she said. “They’ve been in sessions all day Friday and Saturday.” The iconic organization, which celebrates its centennial this year, faced tough times with fewer resources before the event. “In the past, we were able to secure authors to attend the conferences, but with growing costs involved in speaking fees and publishers having fewer dollars committed, it’s becoming harder,” Jago said. But the firecracker president took this negative and flipped it into a positive. “We decided to find authors who would be releasing books, as they’d be on a book tour,” she said. The result was procuring authors in NCTE’s target audience—including Julie Andrews—and getting them to speak. The conference’s theme—Once and Future Classics: Reading Between the Lines—had thousands of literacy educators from pre-K through graduate school head to Philadelphia for NCTE’s 99th Annual Convention Nov. 19-22 to hear experts and practitioners in literacy research and policy and to problem solve, network and get inspired by the newest names in literature. Best described as a literary Olympics, Joseph-Biddle explains that on average 60 sessions were offered nearly each hour with 600 sessions organized between Thursday and Sunday. “I wanted people to think everything works by magic,” she said. + PHILADELPHIA CVB (2) Fun Facts In 1787, 55 delegates, including the Founding Fathers, gathered in Philadelphia for the Constitutional Convention, which resulted in the Constitution of the United States of America. Philadelphia boasts a host of firsts. Among them: America’s first zoo, hospital, medical school, stock exchange, protests against slavery and department store. Pegged as “Walker’s Paradise” with its Center City, waterfront and historic neighborhoods, Philadelphia was recently ranked the fifth Most Walkable U.S. City by Walk Score. mpiweb.org p066-068 Dest Philadelphia 0310.indd 67 67 2/23/10 12:25:09 PM + For US$7, take the Airport Rail Line (R-1), which departs from the airport every half hour from 5:30 a.m. to 11:25 p.m. The trip takes approximately 25 minutes to the Center City District. For a $5 all-day pass, you can hitch a ride on Phlash, the historic Philadelphia purple trolley, and enjoy all day hopon-hop-off service to 27 key locations including Franklin Square, the Liberty Bell Center and Penn’s Landing. Operates daily spring till fall from 10 a.m. to 6 p.m. More than 40 percent of Americans live within a day’s drive of Philadelphia, accessible by interstates 95 and 76, as well as the Pennsylvania and New Jersey turnpikes. 68 one+ This magic comes with early planning. A call for proposal submissions goes out during the conference, and Joseph-Biddle begins conference planning in January, accepting all submissions via the Internet. A former high school English teacher who’s a bona fide conference guru (she helped orchestrate the last 23 conferences, the first 10 years as an assistant), she works with a team of reviewers and heads a committee that carefully assesses each submission. “I color code all the tracks to ensure there is a session to meet the needs of all our participants,” Joseph-Biddle said. The host city won the bid in early 2003, and the Philadelphia CVB (PCVB) did more than enough to help. “Many of our delegates were booking last minute,” Joseph-Biddle said, and when she made a call requesting overflow rooms, the CVB responded within minutes with a suitable venue for the extra registrants. “The PCVB focused on working with its hotel partners to extend blocks or give blocks to NCTE at the same time the destination was accommodating the Philadelphia Marathon,” said Jack Ferguson, executive vice president for the PCVB. “The PCVB holds a monthly meeting with its hotel partners and reviews all convention business and special events for the next 12 months to identify trends either up or down and makes adjustments accordingly with the organizations. That way, everybody is on board as to what the actual days of the NCTE (2) Transportation Tips meeting or event are going to look like.” Philly was chosen due to the whole package, and Ferguson says the PCVB was in talks with the NCTE years prior as to why the city was an ideal destination for the conference. “The location of the convention center in downtown, hotel-walkable for attendees, things to do after meeting all day,” he said, listing examples and adding that the NCTE also learned through the PCVB that 15 percent of Philadelphia’s convention demand is educational groups. Now there’s another lesson learned. ILONA KAUREMSZKY is a Toronto-based freelance writer. 03.10 p066-068 Dest Philadelphia 0310.indd 68 2/25/10 9:12:24 AM 0310_069.indd 69 2/15/10 3:21:17 PM The World Bodypainting Festival is a celebrated tradition in Seeboden, Austria, that showcases art and the town’s beautiful setting. BY KIMBERLY KING ARTISTS HAVE ALWAYS FOUND INSPIRATION IN NATURE. From Georgia O’Keeffe’s desert landscapes of New Mexico to Vincent van Gogh’s sunflowers, we have grown accustomed to seeing the natural world depicted in art. It is no surprise then that Seeboden, a treasured lakeside town nestled near the foothills of the Nockberge Mountains in Austria, serves as an apt backdrop for a festival where artists from more than 40 countries gather to create art. What may be a surprising, if natural, choice is that the canvas these artists use is the human body. A Colorful Past Body painting has a history that reaches back to ancient times: Decorating the skin with clay and other natural pigments for battle or ceremony is believed to have been prevalent in most tribalistic cultures. It was not until the 1960s, however, that body painting had its Western revival, due in part to the free-spirited attitude pervasive during that time and more relaxed social mores regarding nudity. Today, artists work professionally as body painters all over the world. Their work is seen on TV and in magazines; body painters also work frequently in film, particularly in science fiction. p070-071 Dest Austria 0310.indd 70 The idea for an annual body painting festival occurred simply enough—Alex Barendregt, a manager at the Seeboden Bureau of Tourism, landed in a leading role in the industry at a young age. After some contact with a body painter at the Fine Arts Academy in 1998, Barendregt researched and discovered that there was no festival to celebrate the art of bodypainting, something that interested him. He thought this lack, coupled with his hometown Seeboden’s beautiful setting, presented a unique opportunity for showcasing this art and bringing in visitors. “There was no such event for bodypainting artists before [the World Bodypainting Festival],” Barendregt said. “Over the years, we’ve maintained the original idea and kept the event high in quality.” The festival centers on a very simple concept. “Let’s bring body painters to a place that is surrounded by the beauty of nature in order to give the art form of body painting a great place to develop,” Barendregt said. With each passing year, the World Bodypainting Festival becomes larger and more influential, spawning spin-off festivals worldwide. + What’s New in Austria The Hotel Stein in Salzberg was recently renovated to include a rooftop cafe and suites with leather upholstery and zebra-skin fabrics. Austria’s train network has improved with the addition of its newest and fastest train, the Railjet. It will shorten travel times between Budapest, Munich and Vienna (and connect Vienna to Innsbruck and on to Zurich in 2010-2012). In Austria, smoking is now officially verboten in restaurants and cafes, but large establishments are allowed to build separate smoking rooms for their patrons if they choose. WORLD BODYPAINTING FESTIVAL True Colors 2/23/10 12:39:40 PM + Fun Facts About Austria Vienna’s Central Cemetery has more than 2.5 million tombs (more than the city’s present population), including those of composers Beethoven, Brahms, Gluck, Schubert, Schoenberg and Strauss. A mummified corpse from the Stone Age was found in the ice of the Otztal Alps, between Austria and Italy, in 1991. Austria is the only continental European Union country that is not a member of NATO. Written on the Body Because of his ties with the Seeboden Bureau of Tourism, Barendregt organized the inaugural event unilaterally with few obstacles. “In the beginning we had a bit of an issue concerning nudity, but the fact is that our images and works of body painting art are presented in a highly artistic way,” he said. “It is a family event—kids get their faces painted, we have drawing classes that include them and of course all of the children want to get airbrush tattoos. In 2009, we had around 4,000 visitors under 14 years old.” Now approaching its 13th year, the World Bodypainting Festival is a celebrated tradition in Austria—the weeklong festival uses teamwork and help from sponsors to combine dance, drama, painting and photography to create boundary-breaking art in a group setting. Last year’s theme was “Poetry—the Power of Words,” and each day, live stage performances treated 26,000 participants in keeping with that theme. “Every year, new programs are added, and the particular community of participating artists makes every year unique,” Barendregt said. Because the works of art at the festival are fleeting and typically last just hours before being washed away, few events in Europe attract as many photographers. Various photography competitions have become another artistic aspect of the festival. Seeboden’s stunning environment and surrounding Lake Millstatter are not overlooked or taken for granted by participants. “We want people to get to know the culture and environment before and after the festival,” Barengredt said. “We organize tours, side events, etc., to get people attached to the area.” Festival goers participate in selective auto, bicycle and hiking tours, including a trip to Austria’s highest mountain, the Grossglockner, and the 655-foot Malta dam. Area bars and restaurants also offer services at discounts for festival visitors. New Hues Planning for the 2010 World Bodypainting Festival is well under way—this year’s events will take place July 12-18. Slated features include a night contest for UV effects, a course on colors and composition and a special workshop about the technique of painting on realistic clothing. The week’s events will conclude at a fantasy ball in the medieval castle Sommeregg. WORLD BODYPAINTING FESTIVAL OSWIN EDER + Transportation Tips Seeboden is situated in Carinthia in south Austria. The village is centrally located and can be reached via the A10 Autobahn by car. With the Austrian Railway and the ÖBBEVENTticket, there is a discount to the nearest train station, Spittal-Millstättersee. The voucher will be available in the World Bodypainting Festival program brochure and also on the Web site for downloading. The closest airport is Klagenfurt, about 50 miles away. There is a daily bus shuttle to Seeboden and surrounding villages especially for festival participants. Other airports are Salzburg (77 miles away) or Ljubljana (74 miles away in Slovenia). KIMBERLY KING is a New York-based freelance writer. mpiweb.org p070-071 Dest Austria 0310.indd 71 71 2/23/10 12:39:47 PM SPECIAL ADVERTISEMENT Freeman www.freemanco.com Freeman, the world’s leading provider of integrated services for face-toface marketing events, enters 2010 with robust, innovative customer offerings, strengthened industry alliances and a new roster of Tradeshow Week 200 clients. As part of the company’s five-year plan to shift from primarily an expo contractor to an integrated marketing services company, Freeman continues to elevate the face-to-face marketing industry as a whole, delivering quality solutions and strategic, creative thinking that solidify the company as the industry leader. Freeman’s leadership and innovation is recognized industry wide and continues to attract new customers, including the American Dental Association, Premiere Beauty and ACE. With more than 65 years of history with the competition, these new clients represent a significant change of partnerships within the top 200 largest U.S. trade shows. Historically, Freeman has excelled in providing logistics for the exposition and events marketplace. In recent years, the industry has looked to Freeman to take a broader, more innovative approach to meeting their event marketing needs. Over the last few years, Freeman has embraced the request, evolving and expanding its suite of strategic and creative solutions such as offering a new, robust online ordering system and an enhanced concierge elite service offering. In addition to Freeman’s host of innovative products, the recently formed alliance with Maritz, a leading sales and marketing services company, delivers a set of solutions that are immediately accessible and deliver on the important needs of forward-thinking partners in the areas of improving event effectiveness and intelligently integrating virtual technologies into their event design. This alliance brings an immediate value to the industry. “Over the course of the past year, our industry has faced new realities that have fueled the need for quick, strategic response,” said Joe Popolo, CEO of Freeman. “Through strengthened alliances, innovative technology developments and strategic, creative products and services, Freeman continues to help redefine the face-to-face marketing industry. Our drive for innovation, commitment to customer service and, above all, high standards of ethics continues to be embraced by our market and a contributor to our success.” The Freeman-Maritz alliance brings to market several event effectiveness solutions that can help associations design better events, improve and optimize content and measure ROI. In the area of virtual technologies, Maritz brings both deep technical knowledge, coupled with a complete range of strategy, planning, creative and attendee services that ensure a successful experience for face-to-face marketing events. “Through our alliance with Freeman, Maritz better understands the association industry’s need to leverage and share best practices gained from events and deliver more engaging opportunities for members,” said Rick Buer, senior vice president for Maritz Travel. “That, in combination with our deep understanding of what drives human behaviors and leading approach to designing meeting, event and incentive travel programs, allows us to bring a complete effective virtual engagement solution to the market. Implementing a virtual solution as a supplement to the face-to-face event fosters collaboration, builds a stronger sense of community and enhances the customer experience.” Already, clients are benefitting from the Freeman-Maritz alliance. “The Graphic Arts Show Company (GASC) produces the largest and most comprehensive trade shows for the graphic communications industry in the Americas. Like other Top 200 trade shows ours, too, have been tested by the current economy. Freeman has been a valuable and responsive partner for us in the past and, like GASC, continues to innovate, which is why we have chosen the new Freeman-Maritz solution,” said GASC Vice President Chris Price. “We believe that by producing a virtual preview of our upcoming GRAPH EXPO show, we will engage past attendees early on at an entirely new level, strengthen their interest and commitment in attending, attract new prospects that have not responded to other marketing vehicles and deliver an even more engaged audience to our exhibitors.” Freeman and Maritz customers can expect more innovative services and products that will make their events more successful. SPECIAL ADVERTISEMENT 03.10 p072 Freeman Advertorial 0310.indd 72 2/23/10 12:45:51 PM 0310_073.indd 73 2/15/10 3:21:59 PM SPECIAL ADVERTISEMENT Hiltons of Texas HILTON ANATOLE www.hilton.com Experience the legendary, inspirational style and service of Hilton Anatole, where renowned grand design meets devoted hospitality. Set on a lush five acres, Hilton Anatole’s two distinct high-rise atriums and its newly remodeled 27-story tower have become a destination unto itself. Inside this iconic hotel, meeting professionals will find more than 346,000 square feet of function space, combining stunning elegance with state-of-the-art technical support. With 77 meeting and breakout rooms, attendees will discover the perfect blend of style, space and service. Whether it’s an event for 20 or 2,000, the Hilton Anatole aims to inspire like no other. HILTON AUSTIN HILTON AMERICAS – HOUSTON Since opening in December 2003, the Hilton Americas-Houston has become a favorite among meeting professionals and attendees alike. Standing 24 stories tall with 1,200 guest rooms—and boasting 91,500 square feet of meeting space—this state-of-the-art hotel is the city’s largest. Hilton Americas-Houston is also the first Texas hotel to receive Green Seal certification for sustainability. The hotel is connected to the Houston’s George R. Brown Convention Center via two convenient indoor skywalks. Amenities include two restaurants, three bars and lounges and the Skyline Spa & Health Club, featuring a 75-foot indoor Olympic pool. It’s no secret Austin has emerged as one of the hottest travel destinations. Mixing business with pleasure has never been easier or more exciting. The Hilton Austin features 60,000 square feet of meeting space, 800 elegantly appointed guest rooms including 25 suites and The Tower Health Club and Spa, a 16,000-square-foot, full-service fitness facility with a variety of treatment rooms including a beautiful 48-foot heated outdoor saltwater lap pool and whirlpool. Four food and beverage outlets are also available throughout the hotel including 24-hour in-room dining. Entertainment lives in Austin. Discover an eclectic blend with something for everyone: restaurants, parks, lakes, museums, street fairs, shops, galleries and our amazingly vibrant, world-renowned music scene. SPECIAL ADVERTISEMENT 03.10 p074 Hiltons Texas Advertorial 0310.indd 74 2/23/10 12:48:22 PM 0310_075.indd 75 2/16/10 9:16:08 AM Your Future TODAY To keep up with the phenomenal rate of technological innovation, you must be hip to what’s coming tomorrow. B Y RYA N S I N G E L B Y RYAN S IN GE L 76 one+ 03.10 Future Tech Feature 0310_6.indd 76 2/26/10 4:38:40 PM A t one time, predicting the future of technology was a game best left to imaginative children and sci-fi authors and thought leaders such as Philip K. Dick (Minority Report) and Vernor Vinge (father of the term “singularity”). While an endless supply of cool gadgets will continue to shape our lives, big innovations will center on figuring out how to live in a world of constantly flowing data. We’ll have new ways to get at the data that we need or the data will find us. The separation between the physical and online worlds will get thinner and at times disappear. Meanwhile, we’ll be left to figure out how much we really want to contribute to that global data stream—and live with the consequences. It’ll be fast, overwhelming, confusing and, one hopes, a lot of fun. Augmented Reality Augmented reality (AR) is a fancy term for technology that is like the Terminator’s vision, it puts new mpiweb.org Future Tech Feature 0310_6.indd 77 77 3/1/10 11:16:26 AM layers on reality—a blending of dimensions. Try this on for size. Point your smartphone’s camera down the street in San Francisco in search of a caffeine fix, and on the screen you’ll see not only the live reality before you, but also pop-up bubbles indicating that the best Italian-style cappuccino in the neighborhood is at Caffe Trieste. Click on the “W” in the corner of the screen and Wikipedia informs you that Jack Kerouac used to hang out there and that Frances Ford Coppola penned The Godfather inside. T hen you launch a facial recognition app that provides a detailed list of current café occupants. You notice a fellow in the corner buried in an old-fashioned paper copy of The New Yorker, and the app reveals that he works for a company you’re about to land as a client—a slight but important intellectual advantage for that meeting next week. The ability to overlay a filter on a map isn’t new, but when that filter is incredibly sharp and constantly updated it becomes incredibly powerful. Right now the best map is created by earthmine, whose cars drive around the world’s 78 one+ major cities snapping photos of streets, homes and alleys— all in 3-D. The depth perception lets the company assign each pixel a three-dimensional location. What that means in practice is that an earthminepowered smartphone app can align its overlay exactly with the real world, placing labels and objects in exactly the right place. (With GPS, the best you can expect in a city canyon is somewhere within 50 to 100 meters.) “That [quality] creates a seamless relationship between what is in the field and what is in a database,” earthmine cofounder John Ristevski said. For those new to AR, Ristevski recommends Junaio (available via smartphone app and standard computer), which lets users place 3-D objects into the AR world for the value or amusement of other users. Users of these types of apps literally experience a different, previously unknown, vision of reality. Hobbyists have even fashioned virtual reality goggles from smartphones with such location intelligence and AR capable of transporting a user’s vision to much of the world. With these goggles, you can walk the streets of Paris turn by turn—just beware, without walking in something akin to a humansized hamster ball, the virtual sidewalk upon which you chose to stroll may be interrupted by a wall or moving vehicle in the non-augmented world. But this is all just the beginning: Specialized digital mapping of event venues will one day free virtual event attendees from the confines of their office chairs and computers and provide immersive, mobile experiences. As for AR picking out and naming people in a live camera view, that technology already exists in rough form. Companies such as Google are leaving it out of their early AR offerings, such as Google Goggles (snap a photo and the app identifies the subject), for privacy reasons. Consider the more in-depth applications of AR and the future of a developing reality. At Columbia University, in the lab of AR pioneer Professor Steven Feiner, Maj. Steve Henderson is creating a system that helps frontline soldiers make guided repairs to armored vehicles, rather than sending them to the rear for repair. Soldiers with mechanical abilities strap the Androidbased Droid smartphone to their forearms and put on special goggles that replace their normal eyesight with enhanced camera views that are sent over WiFi from a nearby laptop. The video projection in the goggles guides the soldier, illuminating which nut to loosen and even imposing a fake wrench in the vision to illustrate the operation. The Droid acts as a remote control for the system. AR could also be used to create training modules and to keep people from skipping steps in routine but critical tasks such as airplane maintenance. 03.10 Future Tech Feature 0310_6.indd 78 2/26/10 5:27:49 PM “We think the power is in the training potential,” Henderson said. H e imagines ARdriven training “videos” that gradually remove the instructions from an overlay as a student progresses. Training via AR at your next event? Perhaps, but now your event has gone hybrid at the very least, if not altogether virtual. Very Social Media If you think Facebook reveals too much public information, you’re in for a surprise. You’re all LinkedIn, with a humming presence on Facebook, and you’ve grown comfortable knowing that a large chunk of the world can find you and judge you online, if it so desires. Perhaps you’re even on Twitter, which takes sharing to another level—turning 140-character messages into notes for the eyes of the entire world. That’s led to the explosion of location reporting tools such as Loopt and foursquare, a location-based service in which you “check-in,” usually with a message, when you go somewhere, allowing friends to find you—and ooze jealousy as you take on the title of “mayor” for a spot where you frequently check in. Who will be the mayor of your next trade show booth/ display? Now comes Blippy, a service that lets you designate a credit card as your “public” card. So instead of typing out your activities, your purchases are automatically broadcast, be they opening night movie tickets or hotel charges. The service, which opened to the public in late January, is backed by an A-list of venture capital, including Charles River Ventures, Sequoia Capital and king of Web 2.0 investors Ron Conway. Co-founder Philip Kaplan says the world is now truly realizing the power of selfpublishing services like Twitter. That micro-blogging system hit its tipping point at the 2007 SXSW tech and music conference in Austin, Texas, and now “Twitter runs the conference,” according to Kaplan. (See “A Virtual Mess” in the August 2008 issue of One+ to learn more about this infamous event that forever changed eventattendee dynamics.) So, what of these auto-publish tools? Enthralled by the possibilities, Kaplan wonders if companies will take note of this newly available data stream and apply it to better compete for business. He was just in Phoenix for a business meeting, and got messages from locals who saw his Blippy purchases at area stores and asked to meet up. “They know what movies I watch and what music I’ve been buying,” Kaplan said. “It B lippy lets you designate a credit card as your “public” card. So instead of typing out your activities as you would with Twitter, your purchases are automatically broadcast, be they opening night movie tickets or hotel charges. mpiweb.org Future Tech Feature 0310_6.indd 79 79 2/26/10 5:29:37 PM prevents awkward conversation and it turns a cold lead into a warm lead.” Think of Blippy as just the start of another revolution in self-publishing. The oftconfounding question of how to monetize these tools is suddenly becoming clearer. Like it or not, it’s increasingly necessary to constantly market yourself and your company. It might seem like all too much noise, but that’s where the conversation and the business is found. It’s easy to dismiss the idea that you need to broadcast the fact that you’re stuck in the airport with a half-hour delay—which seems like unseemly self-aggrandization—but a new contract, job or even spouse may be just a “check-in” or Blippy purchase away. F or those unsure, there’s also middle ground, where self-publishing isn’t about a world audience—it can be your digital scale reporting your weight to Google Health, which passes it along to your doctor, or Blippy passing along trip purchases to your assistant to streamline expense reporting, or feed a micromanaging boss, client or CFO. 80 one+ New Interfaces and Gestures Computers used to have a cord that led to a device called a mouse that was best used on a specialized piece of plastic called a mouse pad. There have been many variations of the mouse, but the real trick is transforming the user’s hand into a mouse, or whole body into a remote control. Our devices are already beginning to train us. We now know the pinch, the swipe and the scroll. So when do we get to start e-mailing photos to friends with the sweep of an arm, trash e-mails with a dismissive flick of the wrist or sift through data by twisting our hands—Minority Report-style? Well, we’ll likely start late this year with Microsoft’s Natal, a 3-D camera for the Xbox 360 that uses your body as the game controller—a significant step beyond controls on the Wii gaming system. Want to kick the ball into the goal? Pull your leg back and swing. Microsoft promises Natal late this year, but it has yet to announce a delivery date for its research into bands on your forearms that turn muscle movements into commands. The iPad, Mac’s newly announced tablet computer, will also teach us a new array of motions when it’s released this month. The designer who helped create the Hollywood special-effects-only interface in the Minority Report film is working to make it real—gloves and all. And in Germany, researchers have created the iPoint 3D, which uses cameras to determine your spatial position in the air. Currently, you can use the iPoint to play pong with your bare hands in space, but you may eventually be using it to find sales leads from gigabytes of Twitter posts and other social media data or guiding a multimedia conference presentation. Automated Information Sifters As we move into the era of the real-time Web in which news moves in seconds and minutes—and everyone is just one Tweet from being out of the loop—it’s becoming harder to find the information you need amid the chatter. Just ask Anand Rajaraman, who co-founded Kosmix, a search engine that focuses on presenting and classifying results. “Today, not only is data volume going through another order of magnitude increase, driven by social media and user-generated content, this new data is also arriving at unprecedented, real-time rates,” Rajaraman said. “We very definitely need new ways of filtering the data deluge in the social Web.” Consider the revolutionary data-mining work pioneered by IBM’s Dr. Ching-Yung Lin. (See “Social Currency” in the January 2010 issue of One+.) His massive SmallBlue project has the challenge of finding specific, relevant information from within its social 03.10 Future Tech Feature 0310_6.indd 80 2/26/10 4:39:12 PM “We very definitely need new ways of filtering the data deluge in the social Web.” network dataset—the largest publicly known to exist. This is a longstanding problem. Google has tried to figure it out with its algorithmicpowered news site. RSS feeds became too overwhelming to handle, so readers turned to user-voting sites such as Digg and Reddit to find top stories. Many now just use their friends on Twitter and Facebook to tell them what to read—turning those acquaintances into personal front-page editors. Techmeme is one of the most successful of such sites to date, billing itself as Page A1 of the tech press. But it’s bolstered its algorithms with an editorial staff that relies on tips submitted via Twitter to make sure it gets hot stories fast. Then there’s the upstart TwitterTim.es, which makes a personalized “online newspaper” of the hottest stories— based on the recommendations of the people you follow. And since Twitter feeds are public, you can subscribe to the TwitterTim.es editions of other Twitter users—such as competitors and your boss. Rajaraman says that’s a good step. “We need to move beyond 10 blue links to categorizing and organizing results to make them easy to explore,” he said. “And to deal with real-time, we need to move from a pull model where users search data to a push model where the right data finds the interested user.” There are other attempts out there as well, such as iCurrent and Rajamaran’s MeeHive. Each of these feeds you stories it thinks you should read based on your self-identified interests—and then fine-tunes by studying what you read on the site. None has yet cracked the code of always getting you the full panolopy of information you need, but they are getting better and are definitely at the point of being too useful to ignore. Until one hits the magic formula, combine a few of them and you’ve got a way to keep a grip, if only a precarious one, on the zeitgeist. RYAN SINGEL is a San Francisco-based tech writer and frequent contributor to Wired News. mpiweb.org Future Tech Feature 0310_6.indd 81 81 3/1/10 10:12:30 AM THE V The recession is driving businesses to TAKE VIRTUAL MEETINGS MORE SERIOUSLY and come to terms with the state of the existing technological offerings. 82 one+ 03.10 Virtual Meetings Feature 0310_2.indd 82 2/24/10 4:38:27 PM VIRTUAL THE VIRTUAL MEETING AND EVENT INDUSTRY IS STILL IN ITS INFANCY, technology. That’s when our industry took off.” yet it has seen a dramatic increase in demand over the last year. Wired magazine predicted 2010 would see a 500 percent increase in virtual events. GigaOm.com, a highly regarded tech Web site, predicts that high-end virtual technology and virtual worlds will see a growth from about US$50 million in 2009 to $8-$10 billion by 2014. “At the end of 2008, the financial crisis kicked off a recession that impacted all aspects of the meeting industry,” said Cece Salomon-Lee, director of marketing for InXpo, a virtual event producer. “Companies started canceling and scaling back their meetings. So what we saw in 2009 was a huge demand for technologies that still allowed these companies to meet without having to be in the same location. And the solution was virtual HESITANTLY EMBRACING Small virtual gatherings may be fully serviced with Skype and webcams. But if you’re dealing with 500 or 5,000 people, those virtual tools won’t likely cut it. For larger meetings, the range of tools includes everything from the use of live Twitter and Facebook streams to 2-D presentations projected into a 3-D space and virtual worlds where participants utilize avatars—yes, pretty much like the movie—to walk, talk and make deals for their real-life counterparts. But not everyone in the business world has embraced virtual meeting technology. According to technology consultant Scott Gavin, “a lot of companies are still not even using webcams, and that’s old stuff. They’re just BY PETER GORMAN STATE mpiweb.org Virtual Meetings Feature 0310_2.indd 83 83 2/24/10 4:39:30 PM so used to teleconferencing that they don’t use the technology that’s out there that would allow them to do so much more.” But as businesses become more global and budget-conscious it simply becomes impossible to hold strictly faceto-face meetings as often as companies would like. Virtual meetings herald potential budgetary savings and audience growth, but at what cost? First, the technology still has glitches. Next, consider that the real, physical face-to-face meeting—the opportunity to size up a potential business partner or co-worker in person rather than in avatar—is absent. When you’re in a room with real people you see what they are doing, who is engaged and who isn’t, Gavin says, whereas in a virtual meeting people might be walking off to make a cup of coffee. “Face-to-face meetings are [generally] most important early on in the relationship,” Gavin said. “After that you can have comfortable virtual meetings.” But this all depends on the techno- graphics of your audience. “Basically, I’ve got about 20-30 seconds to get someone involved or I’ve lost them,” Salomon-Lee said. “When I went to see Avatar, if I had to do anything more than put on a pair of 3-D glasses, I would not have gone to see that movie. And that’s how people feel about virtual events as well. “IBM and Cisco have utilized Second Life, a virtual world where people utilize avatars, but those companies are the avant garde of technology,” she said. “For most businesses that model doesn’t Necessity is the Mother of INVENTION In April 2009, Ariba Inc., a spend management analysis firm based in Sunnyvale, Calif., held its ANNUAL CUSTOMER CONFERENCE, ARIBA LIVE, ENTIRELY ONLINE. In prior years, the company held physical conferences, but when the early registration reports indicated that attendance for the 2009 event might not hit expectations, Traci Oziemblowsky, CMM, CMP, Ariba’s senior manager of global corporate events, realized the company might need to implement Plan B. “I was worried that we’d throw a party and no one would show up,” she said. Oziemblowsky knew that canceling the entire annual conference wasn’t an option because the invitees represented Ariba’s biggest customers. Her solution was to deliver the conference via the Internet, cancel the physical Ariba Live event and conduct a 84 one+ scaled down, six-city road show immediately after the virtual conference to meet face-to-face with customers and prospects. If the customers didn’t have the budget to travel, she reasoned, Ariba would travel to the customers. With only five months to transform the physical conference into a virtual event, Oziemblowsky and her team researched the major players in the online event community and drew up a short list of potential partners. Cramer Digital Marketing of Norwood, Mass., and Unisfair of Menlo Park, Calif., were selected to design the look and feel of the conference and provide technical expertise. To kick off the project, Cramer Digital worked with Oziemblowsky to create a video of the proposed virtual event. The video was crucial to Oziemblowsky’s internal sales efforts because it helped Ariba’s management team visualize what a virtual event might look like. Oziemblowsky also knew that the demo video would help prove that an online conference with a virtual learning component was much more than a webinar on steroids. Once Ariba’s senior management team approved the virtual event, Oziemblowsky concentrated her efforts on developing content. She worked with Ariba’s product managers and partner companies to develop an information-rich conference agenda. “There is no substitute for content,” she said. “Presentations at physical conferences tend to be monologues, not dialogues. But with our virtual event, we had multiple ways [for people] to interact: IM, chat, Twitter, Facebook and LinkedIn.” Ariba sold sponsorships and booth space at previous events to help offset production costs. The company had become adept at driving traffic to the exhibit hall but the idea of driving traffic to a virtual booth presented a challenge. To help solve the problem, Oziemblowsky turned to Joerg Rathenberg, senior director of marketing at Unisfair. Unisfair provides a socalled virtual event platform 03.10 Virtual Meetings Feature 0310_2.indd 84 2/24/10 4:40:04 PM yet apply, not only because you’re limited to maybe 100 participants, but only a technologically accomplished audience can maneuver in that space. Second Life is very complex—too complex for most businesses. A good virtual event is not so complicated that people have difficulty functioning in it. There’s a learning curve but it shouldn’t be too steep or you’ll lose your audience.” Even though not everyone is ready that enables all conference sponsors and partners to effortlessly build virtual booths, broadcast presentations online, integrate different types of digital communication such as instant messaging and online chat to link attendees together and generate post-event reports to measure ROI. To market the exhibit hall and drive traffic, Rathenberg recommended that Ariba send instant messages to people as they attended keynote presentations and breakout to operate an avatar, components of virtual meeting technology are already embedded in most business lives on a daily basis. Scott Feldman, managing editor of VirtualWorldNews.com, says that while there are companies resisting virtual technology, most will fall in line and use it in the near future. “Virtual meetings are becoming more the norm,” Feldman said. “Workforces have come to accept engaging in a digital format, as much as they might profit sessions. He also suggested that the company post messages on Twitter and LinkedIn, and make people aware of booth contests and give-aways for those who were willing to sign a virtual guest book. PROMOTING THE EVENT To promote Ariba Live 2009, Oziemblowsky purchased banner ads, pitched stories to bloggers, created LinkedIn and Facebook communities, sent e-mail blasts and asked the from face-to-face. And even though this is thought of as a young person’s game—because of their experience growing up playing video games and having avatars fight battles and so forth—well, if it works, if it facilitates business expansion and saves a company money, then even the older executives will go for it.” EXPANDING EXPERIENCES While many companies were financially pushed into the world of virtual meetings—the cost of getting 1,000 people conference presenters to post messages on Twitter so their followers were aware of the event. Post event traffic reports that detailed who attended keynote presentations, breakout sessions and who visited the virtual booths were provided to each partner. The reports have proven to be among the most valuable benefits that Ariba has provided to its partners. “If the reports showed that an attendee visited a booth several times, attended several presentations on the same general topic and downloaded brochures, it’s safe to say that’s a good prospect and a sales person could contact them immediately,” Rathenberg said. Overall, Ariba Live 2009 exceeded company expectations. The virtual conference attracted more than 2,500 attendees (twice the number of people who typically attend physical events), delivered 36 breakout sessions, generated more sales leads than physical events and saved the company 20 percent on event production and travel costs. Might virtual conferences replace physical events? Not likely, Oziemblowsky says. “There’s no way to replace face-to-face contact,” she said. “[Virtual conferences] are a different kind of meeting.” The future, it would seem, is…virtually… limitless. —Kevin Woo mpiweb.org Virtual Meetings Feature 0310_2.indd 85 85 2/24/10 4:40:21 PM to a destination, then putting them up in hotels and feeding them for three days is sizable—Salomon-Lee says those companies are discovering that virtual meetings do a lot more than just save money. One of the key advantages she sees is the quantity of intelligence she can gather from virtual meeting participants. “From the moment you log into a virtual conference, I begin learning about you. I can see which exhibition booths you visited, which speakers you heard, what presentations you downloaded,” Salomon-Lee said. “And if I am running that conference and see that no one is staying longer than September for 15,000 that was done all virtually, according to Kathy Doyle, senior manager with Global Cisco Live and Networkers Conferences. “This extends the reach of our customers,” she said. “We’re giving them exposure to conferences they could not have attended in the past. We’re seeing this as a great new marketing channel.” Doyle says some of the events she’s involved with allow virtual participants to interact with the live portions of the events in real time. Such live-virtual hybrid events are the future, according to Michael Westcott, managing director of the Event Marketing Institute, a think tank dedi- From the moment you log into a virtual conference, I begin learning about you. I CAN SEE WHICH EXHIBITION BOOTHS YOU VISITED, which speakers you heard, what presentations you downloaded... 10 minutes for the keynote speaker’s remarks, well, I know I had the wrong keynote speaker.” That information is invaluable for planning future events and not necessarily something you can glean from live events and surveys. “So creating a virtual space in which to hold meetings and conferences and trade shows might have initially been a way to save money for a company, but people are also realizing that the technology can become an integral part of their event strategy.” Cisco held a salesperson meeting in 86 one+ cated to the development of business intelligence for companies using live marketing. “You might bring in 500 of your key personnel for a live event, but make it accessible to several thousand others. Or you can bring your whole team and then utilize the virtual elements to extend the physical one.” NEW SAVINGS? But do virtual events actually save money? Upfront costs to buy platforms used to generate virtual events start at about $10,000, but with bells and whistles can run much higher. “When you start designing custom interfaces, gaming, flash animation, video and other experiences into your event to make it more engaging and potentially a more educational experience, you’re probably talking about a couple of hundred thousand dollars or more,” Westcott said. Still, companies are seeing the value of the investment in those tools “because they can use them long after the live portion of the event is over,” he said. Despite the sometimes stiff upfront costs for the virtual platform, companies still save money when utilizing them. InXpo reports, based on their own data and that from a 2009 American Express Business Travel Survey, “the average virtual event saves roughly $1,000 per attendee in travel and costs.” “Essentially, you’re looking at a 30 percent cost savings for any large event, and that’s just on travel,” Westcott said. “Throw in hotel, venue, food and beverages and most companies are saving more than that. But you have to remember that the bottom line isn’t only the bottom line in terms of monies saved. It’s also about increasing the audience and leveraging your investment in the content of an event far beyond that one moment in time.” Of course, pending your attendee technographics, there’s surely a debate to be had as to the most efficient content delivery system. PETER GORMAN is an awardwinning investigative journalist. 03.10 Virtual Meetings Feature 0310_2.indd 86 2/24/10 4:40:51 PM Virtual Meetings Feature 0310_2.indd 87 2/24/10 3:40:05 PM o g o G le Wa ve FOR M EE TI NG 88 one+ PR O FE S 03.10 Google Wave Feature 0310_2.indd 88 2/25/10 2:35:48 PM GOOGLE ENGINEERS bill Wave as “what e-mail would look like if it were invented today.” Don’t overlook this new collaboration tool, as it can help meeting and event professionals and attendees document and discuss meetings in real-time on the Web. Instead of sending locked-in messages from one e-mail box to the other the way we send postal mail, Wave offers a single, hosted conversation that everyone contributes to. Using Wave for group communication means no more endless e-mail back-andforth, useless CCs or unnecessary reply-to-alls fragmenting a conversation into bits and pieces scattered into multiple inboxes. In Wave, you create lowercase waves: documents in which participants can edit and chat at the same time, their cursors moving live before your eyes. Even though it’s still in invitation-only preview, meeting professionals are already using Wave to collaborate on notes, create conference backchannels and broadcast live from events. ES SIO NALS Introducing Wave Once you log into Wave, you’ll notice it looks very much like your e-mail program: you have an inbox, contacts and a list of new waves you’ve received. Click on a wave in your inbox to view, edit or reply to it. A wave consists of individual messages called “blips.” Given full access to a wave, its participants can edit the contents of each other’s blips, add new blips below existing ones and even add a blip inside an existing blip, to address a specific bit of text inline. This feature, inline replies, solves one of the biggest problems with e-mail: the difficulty in responding to individual points or questions in the body of a message. Wave’s purpose is to help groups grow documents out of conversations in a single place. In a wave, participants can both chat as well as co-edit each other’s blips. This happens in real-time. In a wave where several people are working, you can see each participant’s different-colored cursor move as they type, keystroke-by-keystroke, live. This makes Wave the perfect place to document and discuss events as they happen. BY GINA TRAPANI mpiweb.org Google Wave Feature 0310_2.indd 89 89 2/24/10 9:46:46 AM Waving Meeting Notes Collaborative meeting notes are one of the most obvious uses of Wave. With several people in a room discussing a predetermined agenda, everyone collaborating on notes in a single place is more efficient than each person taking notes individually and duplicating work. Indiana University’s principle multimedia analyst Manjit Trehan says collaborating on meeting notes is the most common use of Wave for himself and his colleagues. Trehan’s meetings usually have about 10 attendees; four or five take notes in Wave. “What I learned after a few meetings [of taking notes in Wave] is that it is best to enter one agenda item per blip. This allows a separate thread to progress below each item,” Trehan said. Instead of everyone editing a single note’s blip, Trehan’s co-workers take advantage of Wave’s ability to host inline conversations about individual points with individual blips. “Say we are meeting about ordering some hardware, and there are three open items to be discussed: vendor selection, installation schedule and deployment schedule. Each of these would end up in a separate blip,” Trehan explained. 90 one+ Pamela Fox, a Google Wave API developer advocate, put together a public meeting notes template you can use to get started trying out Wave for collaborating on notes. Log into Wave, and visit http://goo.gl/cxsW (URL shortened for readability) to see the template. From the wave’s timestamp drop-down on the top right, choose “Copy to new wave” to make an editable copy, where you can enter your meeting’s name and agenda as well as add participants. Wave as Conference Backchannel Wave doesn’t just work well in small, private meetings. Two key features make Wave a useful place for attendees to create publicly accessible forums on the fly: the ability to tag waves and make them public. Tech-savvy conference organizers already publicize a unique tag for their attendees to use when they post event status updates to Twitter or photos to Flickr. Attendees can use that same tag in Wave to create and add to event-specific discussions, too. For example, at the Web 2.0 Expo in New York in November, the public, agreed-upon conference tag was w2e. I gave a keynote presentation called “Making Sense of Google Wave,” and invited attendees to wave about it using that tag. Before I took the stage, I started a public wave and tagged it w2e so that anyone who searched with:public tag:w2e in Wave could discuss my keynote or any other session they attended. At a conference with several tracks, each session can have its own wave, which attendees can use as a backchannel to chat and take notes about the presentation as it happens. Hosting your backchannel in Wave has two main advantages over traditional group chat or Twitter. First, Wave supports richer content. Participants can easily add images, links, documents, video clips, maps and Yes/No/Maybe polls to the wave to share with other attendees. Second, unlike traditional chat or a Twitter search for a hashtag, both of which are linear, sequential updates that flow down a page in one direction, Wave can support hierarchical discussions. Attendees can easily chat about a point made three minutes ago in its own inline thread, without disturbing the rest of the wave—the flow of the conversation. 03.10 Google Wave Feature 0310_2.indd 90 2/25/10 9:14:00 AM AT A CONFERENCE with several tracks, each session can have its own wave, which attendees can use as a backchannel to chat and take notes about the presentation as it happens. Wave for Broadcasting at Live Events Not only do public waves make it easy for conference attendees to discuss an event as it happens, they make your event more accessible to anyone who is not on site, enabling global reach and participation. The first high-profile use of Wave this way was at the United Nations Climate Change Conference (COP15) in Copenhagen in December. During the conference, a global youth panel virtually debated climate change issues in Wave. Organized by Debatewise.org, the panel was made up of more than 1,000 young people ranging in age from 15 to 25 years old, located in 140 countries, talking over the events as they happened at COP15. “This type of panel would have been impossible without the Internet, in fact it’s only just become feasible thanks to Google’s revolutionary collaboration software Wave,” said Debatewise Founder David Crane. He says that Wave’s real-time typing feature was useful for the quickly moving discussion because a panelist could start thinking about a statement or answering a question before it was even fully typed. To see the public debate waves that happened during COP15 for yourself, in Wave search for with:public global youth panel debate. Wave’s Current Drawbacks Wave is a useful tool, but at this early stage it’s not yet ready for primetime. Wave adoption is low because it is still so new, and in invitation-only preview. Until Google makes Wave public, it’s very likely your co-workers and event attendees won’t have Wave accounts. In fact, they may not have even heard of Wave. The Wave preview can be unstable and crash, especially when you open lengthy, active waves. Finally, the Wave preview is still missing important features, such as the ability to remove a participant from a wave. (Google promises this functionality is forthcoming.) Until Wave adoption ramps up and the product itself is more evolved and stable, meeting and event waving will most likely be limited to a small number of tech-savvy early adopters. However, even though Wave hasn’t seen mainstream adoption yet, it’s already paving the way to a whole new way meeting professionals and attendees can discuss and document events in real-time on the Web. INVITATION ONLY Google Wave is currently in pre- view stage, which means you need an invitation to create an account and that it suffers from minor quirks and instability. Early adopters who want to test Wave can visit wave.google.com to request an invitation. Alternately, check with someone you know who already uses Wave and ask for an invite, as current Wave users get invitations to share with co-workers and friends. GINA TRAPANI is author of The Complete Guide to Google Wave, which is freely available to read at http://completewaveguide.com. mpiweb.org Google Wave Feature 0310_2.indd 91 91 2/24/10 4:42:00 PM APPRAISALS There are hundreds of thousands of smartphone apps for Android(Droid, G1, Nexus One) and Apple-based (iPad, iPhone, iPod Touch) devices, without even getting into the relatively small BlackBerry and Windows Mobile app markets. Here are some of the tantalizing apps for driving meeting and event success. BY MICHAEL PINCHERA 92 one+ TripIt organizes your travel itinerary. That’s it. E-mail (or manually input) flight, hotel and other confirmation details to TripIt and the data are neatly blended into a concise document (destination maps can be easily added). And you can also share your travel details with your contacts. The TripIt app, with the above abilities and more, is free. The Pro version (US$69 per year) does more, including automatic flight updates (should there be delays or changes) and travel loyalty point tracking. The most comprehensive (and fan favorite) air travel-related app is FlightTrack Pro. If air travel schedules and updates are your primary need, this is the cheaper alternative to TripIt. The Pro version is less than $10 and gives users some of the same functionality as TripIt, specifically the ability to input flight data by simply submitting confirmation info via e-mail. But don’t discount the base model FlightTrack ($4.99), complete with live flight track maps and gate information. Open up Layar to get the low-down on your final destination. This free app uses augmented reality (AR) and location-identification (such as GPS) to connect you with the information you need, from restaurant listings to mining the local knowledge ether by reading the latest local tweets. A variety of apps specialize in bringing you similar destination information, but none are as all-encompassing—this app guides you by applying layers of digital reality to your smartphone’s screen. Of course, the future of AR exists only in the minds of those creative enough to see the possibilities and bounce between the realities. (Still confused? See Page 76 for much more on AR.) It’s now time to add Augmented Reality Manager to the ever-growing list 03.10 Phone Apps Feature 0310_REVB.indd 92 3/1/10 11:17:46 AM of meeting professionals’ titles and skill sets. In the current economy, not everyone you’d like at your next meeting or event will be able to physically attend—and without audiovisual budget to spare, the Ustream Broadcaster offers a free, simple alternative. Stream live audio and video from your smartphone to a specified URL shared with virtual attendees—this can also be recorded for sharing online and later viewing. Yes, this is one-way communication, but it’s also free and can prove valuable when used appropriately. Exchanging details with new contacts is as simple as trading business cards—but you can leave an event with handfuls of these valuable, printed pieces of connection data. Transforming this into digitally manageable contact content can be a chore, even with many of the numerous business card scanner apps available. Skip the middleman and put your new connections directly into your digital data realm. Bump (free) does this with a simple fist bump. Certainly there are hundreds of apps about which meeting professionals absolutely must learn! Well, what are you waiting for? Visit www.mpiweb.org and share your app knowledge—and tweet this story to your colleagues. The most important thing is to just get the word out. Apps will fuel the future of business innovation—and will only grow in importance for meeting professionals. mpiweb.org Phone Apps Feature 0310_REVB.indd 93 93 3/1/10 8:21:08 AM A BUSINESS MODEL FOR P As head of the world’s first rst Israeli/PalestinianIsraeli/Pales stinianowned company, comp pany, Zvi Schreibe Schreiber er is overcomin overcoming ng social borders and computing paradigms. Story by Lara Dunston Photos by Terry Carter 94 one+ 03.10 Schreiber Profile Feature 0310.indd 94 2/24/10 3:26:41 PM PEACE mpiweb.org Schreiber Profile Feature 0310.indd 95 95 2/24/10 2:29:13 PM ZVI SCHREIBER may be the only CEO in the world who is not permitted to set foot in his own company’s headquarters. Founder of cloud computing firm G.ho.st, 42-year-old Schreiber is also working hard to establish a business model for peace. “I’m a member of the silent majority,” Schreiber says when we meet at his home in Givat Masua, a modest, hilly, middleclass Jerusalem suburb of cookie-cutter cream-stone townhouse complexes. Givat Masua is not the kind of neighborhood where you expect a millionaire to live. And the interior of Schreiber’s home is equally modest—a cozy, comfortable, cluttered kind of place you expect for a relaxed, loving family with four kids. Greeting me with a warm smile, Schreiber, dressed casually in blue shirt and chinos, shows me to his office, a partly shaded terrace with spectacular views. I’m admiring the panoramic vistas that sweep across a forested valley when he appears with a plate of biscuits, coffee mugs and an energetic puppy the family is training as a guide dog for the blind. “That’s a settlement over there,” Schreiber says, pointing out row upon row of modern townhouses, which spill down the hillside opposite. “That’s the pre-1967 [border], and that’s Jerusalem Zoo,” he continues, gesturing to some giraffes and zebras grazing below. Beyond, vehicles are backed up at a military checkpoint. “On top of that hill, behind the transmission tower and the Separation Wall is Everest Hotel, where the G.ho.st staff get together every now and again. We met there around eight weeks ago. The team doesn’t like it—it’s a long drive for them—but it’s a neutral area.” Schreiber, an Israeli citizen, is not allowed to enter the West Bank due to security concerns, and most of G.ho.st’s 20 Palestinian staff cannot get permits to travel to Israel. The Ramallah-based company is located only 7.5 miles from Schreiber’s Jerusalem home, yet he has 96 one+ never visited it. Instead, he and his staff use technology to virtually pass through the Separation Wall—mobility one would expect from a ghost—communicating almost entirely by phone, e-mail, Skype and videoconference. Citizen of the Ether reveals. Schreiber himself is responsible for some 20 patents. After speaking with venture capitalists and following industry trends, he established Tradeum, a company that pioneered the concept of businessto-business e-commerce exchanges, in 1998. “They were fun years,” Schreiber reflects. “It was all go-go-go…people started trading online, business-tobusiness trading, and it was really crazy. After a year I moved to San Francisco. Investors were chasing us. It was lots of fun. We were trying to compete with companies who were giving away BMWs to hire the best software engineers. But then the bubble burst in 2000, and I sold the business and returned to Israel.” Born in London, Schreiber and his family moved to Israel when he was 8 years old (and already writing small computer programs). His education in Jerusalem continued partially through high school, concluding in the U.K., where he went on to study mathematics at Cambridge University. Little wonder that Schreiber considers himself British and Israeli—a fact he says doesn’t really matter. After getting his first degree, Schreiber became a software engineer for Data Connection (which had clients such as IBM and HewlettPackard) while working on his Ph.D. in theoretical computer science at the Imperial College of Science, YOUR COMPUTER IS JUST A POINT FROM London. WHICH TO ACCESS DATA that is housed “I also took a year off and studied theoretical in the Internet’s ether. Get online with any physics, thinking I would computing device (even your mobile phone) become a physicist. I was and your virtual desktop opens, beckoning pretty good, but I didn’t you to run applications, store and share have the patience to become data and collaborate with others. This an academic,” Schreiber isn’t a remote connection to your primary admits. “So I moved back computer desktop. In fact, you don’t even to Israel in 1994 and need a primary computer. Feed globally started a consulting firm. distributed servers your data and free “The move made sense. yourself from a single computer. There were a huge number THAT’S THE CLOUD-COMPUTING DREAM of high-tech start-ups GLOBAL HOSTED OPERATING SYSTEM here—only Silicon Valley and Boston had more. It’s a (G.ho.st) is chasing, albeit with greater very successful sector now. chutzpah than Blinky, Pinky, Inky and Israel has more high-tech Clyde going after Pac-Man 30 years ago. companies than Europe and Log on to your virtual desktop and cloud an extraordinary number computing at www.g.ho.st. of patents written,” he COMPUTING IN CLOUDS 03.10 Schreiber Profile Feature 0310.indd 96 2/24/10 2:29:23 PM A year later, Schreiber started Unicorn Solutions, a company that delivered enterprise information management solutions to the IT departments of Global 100 companies and the U.S. government. He sold Unicorn to IBM in 2006 and established Global Hosted Operating SysTem (G.ho.st)—the world’s first true Web-based operating system. Creating a G.ho.st “I had a tech idea, and I had a social idea, so I decided to combine them,” Schreiber explains. “People were starting to do everything on the Web in 2006…and I wanted people to be able to walk up to any computer desktop anywhere in the world and be able to access all their stuff. “I also had it in the back of my mind to do something for the society here in this messed up part of the world. At the time, I had never heard of any Palestinian software companies or even any engineers—I’d never even met any Palestinians before—but it made sense to find some.” During his search, Schreiber discovered countless talented software engineers in Palestine. Thus, starting a company that employed Palestinian staff made a lot of sense—from a business perspective and for social and moral imperatives. “Importing and exporting is really tough for Palestinians. There are some companies importing Israeli products, but it’s challenging…there is a lot of red tape…it’s not easy for drivers to get permits and there are delays at the borders. This limits business potential and is one reason why the Palestinian territories are really very poor—and it’s very tragic,” he sighs. “Software businesses, on the other hand, have the least trouble setting up, because they don’t need factories built or equipment imported. Developing the IT sector in Palestine made perfect sense,” Schreiber says. He doesn’t pretend to be the only Israeli working with Palestinian engineers, but, Schreiber explains proudly, G.ho.st’s Palestinian staff members are given stock options— they’re clearly not contract labor. “As shareholders, they invest more of themselves into the company— because they stand to profit from its success,” he says. Dissuading critics, Schreiber admits mpiweb.org Schreiber Profile Feature 0310.indd 97 97 2/24/10 2:29:30 PM “There is a shortage of talent in Israel, so many companies are sourcing engineers from India—they’d rather recruit all the way from India than hire a Palestinian. I believe IT’S BETTER TO HIRE PALESTINIANS,” Schreiber says. “We need to help their economy. They are our future peace partners, after all.” 98 one+ that Palestinian engineers are cheaper to hire than Israeli engineers but demands that’s not the reason behind G.ho.st’s practices. “There is a shortage of talent in Israel, so many companies are sourcing engineers from India—they’d rather recruit all the way from India than hire a Palestinian. I believe it’s better to hire Palestinians,” Schreiber says. “We need to help their economy. They are our future peace partners, after all.” Ten minutes later, Schreiber is focused intently on his Mac screen as Montasser Abdellatif, G.ho.st’s marketing manager, provides project updates via Skype. He has his headset on so I don’t hear Montasser, only Schreiber’s responses: “Virtualization has been around a lot longer than cloud computing…” “The ad campaign has gone live? How’s it going?” “I’m not sure if we should have a presence at the event or not…” It’s apparent that Schreiber is a hands-on manager with a keen attention to detail and care. The Other Half The next morning, in Arab East Jerusalem, Montasser picks me up in his car. He wears earphones so he can listen in on a meeting under way between Schreiber and the team. He keeps one ear free, muting the speaker occasionally to speak with me. As we pass through our first checkpoint, young Israeli soldiers, rifles over their shoulders, take a cursory glance at us. Plain-clothed Israeli security guys, machine guns causally swinging from their backs, mechanically pass mirrors beneath vehicles to check for explosives. “It was fast this morning,” Montasser says, as he drives on. “Sometimes it can take forever.” On Schreiber’s side of Jerusalem the mountains are blanketed with pine forests. On Montasser’s, the camel-colored hills are barren and rocky. Stubby trunks of hacked olive trees suggest that until recently the hills were more fertile. Deep dramatic valleys are dotted with corrugated iron shacks and makeshift animal pens. A boy skips along in our direction by the side of the highway. I ask Montasser why his Palestinian colleagues can’t visit Schreiber in Israel, yet he is able to travel daily from his East Jerusalem home to Ramallah. “I have an ‘Arab 48’ permit, [which was] given to families who became IsraeliArabs in 1948,” he reveals. But it’s complicated—Israel classifies East Jerusalem residents as JordanianPalestinian, he says, but they are identified as Palestinian-born and living in Palestine in their Jordanian passports. As we drive along Ramallah’s once famously leafy (but now a tad dilapidated) main road, I ask what it’s like working for Schreiber. “Zvi is a very great man,” Montasser says with sincerity. “We like him as a person. We really like him. We forget that he is Israeli. Sure it was hard in the beginning, but we communicate with him on a daily basis and when you spend time with someone like that, it doesn’t matter what culture or country he’s from. “We nearly always talk business,” he clarifies. “When political tensions are high we don’t talk about politics. We are a business after all. We ask each other how we are, of course, how our families are doing, but we focus on the agenda. What’s most important about this company is that we are helping the Palestinian economy by pushing the IT sector, [which is] really the only area where real progress can be made. And we are the only ones who can really make it—the only ones with a good model.” Straight Outta Ramallah At G.ho.st’s modern low-rise office building, shared with two other high-tech companies in a newly developed area of hilly Ramallah, we join the videoconference meeting in which Montasser has been participating on the drive over. We say hello to Schreiber, whose face fills the screen. Later, the meeting over, I meet Elias Khalil, G.ho.st’s director of research and development, and Adel Hazboun, director of product management. “Zvi is not a typical CEO,” Elias says. 03.10 Schreiber Profile Feature 0310.indd 98 2/24/10 4:37:18 PM “He has a strong technical background, and he’s a good information architect so we can go to him for design advice and we get him involved—Zvi gets deeply involved—and we respect his opinion.” And communicating with Schreiber almost exclusively via Skype, video and e-mail isn’t as difficult or problematic as one might suspect. “We can still tell when he’s happy and when he’s not—by his voice and his facial expressions,” Elias says. It helps that Schreiber is simply very good at what he does. “But it’s important to understand that regardless of Zvi, we are not an Israeli company,” Adel says firmly. “We don’t use Hebrew or Arabic, we use English. We’re a Palestinian/Israeli company; our CEO is Israeli but most of the management and staff are Palestinian, so it’s very equal.” Seeing a growing number of Palestinians graduating from domestic and international university computer engineering programs, G.ho.st is creating an infrastructure, not merely jobs. And the G.ho.st staff is in it for the long haul. The company is investing in future Palestinian talent, offering work placement opportunities, developing projects with students, participating in the assessment of graduation projects, recruiting staff from local universities and—through the nonprofit G.ho.st. Peace Foundation—donating computers and infrastructure to poor Palestinian and Israeli villages. Just as Schreiber had never met a Palestinian before starting G.ho.st, none of the company’s staff, save three living in Jerusalem, had previously met an Israeli— aside from soldiers at checkpoints. Elias says Palestinians now ask him what it’s like to work with an Israeli and vice versa—two very different, although very similar populations becoming increasingly curious about each other. “Before, Palestinians went abroad to work—to Germany, the U.S., the Gulf— because they didn’t realize it would be possible to find a job here,” Elias says. “Now there are many IT jobs in Ramallah. And [we] have Zvi and G.ho.st to thank for that.” After a tour of G.ho.st’s fairly rudimentary offices of striking red walls and high dividers creating snug cubicles, I stop by the office of G.ho.st’s general manager and chief operating officer, Khaled Ayyash. He lived in the U.S. for 16 years, receiving an MBA and citizenship and held senior financial positions before returning to Palestine. “Here at G.ho.st, we don’t look at each other as Israelis or Palestinians, but as people, as business partners,” Khaled says. “We’re not politicians, but this is a step in the right direction, if we’re going to have normal, stable relations. “[We] just want respect—dignity, no war, no walls. G.ho.st demonstrates that with dignity and respect for each other, Israelis and Palestinians can work together.” LARA DUNSTON and TERRY CARTER are a globetrotting travel journalist team currently based in the United Arab Emirates. mpiweb.org Schreiber Profile Feature 0310.indd 99 99 2/24/10 5:05:20 PM Meet Where? S UB HEAD ? CONTEST! Correctly identify this venue and its location and you could win an iPod Shuffle. One winner will be randomly selected from all eligible entries. Submit entries to jhensel@mpiweb.org by April 1, and find out the answer and winner online at www.mpiweb.org/pluspoint. 100 one+ 03.10 pg100 Meet Where 0310.indd 100 2/24/10 12:59:37 PM 0310_C3.indd C3 2/15/10 3:23:22 PM 0310_C4.indd C4 2/24/10 11:31:48 AM