Worldwide Learning Partner Organization
Focusing on Business Outcomes: Partnerships
Aligned with Business Goals
By moving forward with Business Transformation training, organizations can maximize
efficiency, productivity & ROI
The convergence of market transitions, ranging from collaboration and video to
virtualization and cloud-based services, is fundamentally changing the way customers
acquire and use technology.
As new advanced services and products are introduced, organizations that strengthen
their competencies in key areas will be positioned to thrive in today's evolving
business landscape. Training provides a solid foundation of skills and resources to
enable professionals to design, implement and manage the latest converging
technologies and deploy end-to-end solutions with confidence.
Today, having the right individual with the right skills is critical. It is especially relevant
when considering businesses don't just want to buy technology anymore; they want to
buy business solutions with business outcomes. IT companies need to move away
from selling hardware to selling solutions that solve business issues. Once this
transformation is made, partners need to follow suit and customers have to be willing
to trust partner's new roles in their business operations. An ecosystem must be built
that brings value to everybody.
© 2014 Cisco. All rights reserved. This document is Cisco Public.
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New Skills for New Demands
Investment in staff builds trust, engagement and loyalty. We're all busy getting our
work done, but successful companies value a well-trained staff. Successful companies
support them in this effort by providing time to gain necessary skills and giving them
the resources to do so.
Advanced training enables organizations to deploy technology and business solutions
with greater confidence. Enabling and identifying those with unique skills leads to
business benefits. This in turn helps individuals achieve successful careers and their
employers to profitably grow.
To sell business solutions, individuals are going to need new selling skills, and the
behavior of sales teams will need to change. The most successful organizations are
using training to evolve their practices to capture market opportunities, increase
profitable growth and ensure relevance to their customers.
With these new "Business Transformation" skills, individuals can apply solutions to the
customer's long-term strategic objectives - the true business need. Those with
Business Transformation skills will also be more effective in supporting pre-sales
conversations, further empowering professional services.
Future of Training
When discussing training, it is important to acknowledge the future of learning. The
entire business of learning is changing and evolving. Learning providers of the future
are going to be significantly different than today, as millennials interact in different
ways: as-needed and in-time with social communities on mobile devices, for example.
The when, where and how of learning are changing. Learning today is event driven; in
the future, learning will be a continuous process with longer term mentoring. In
addition, not all learning will be instructor led or through eLearning channels. Visual
and mobile learning will see strong growth as learning consumption methods, as well
as individual mentoring, onsite coaching, job aides and social communities. Bite sized
chunks of content will be available to learners: 30 minutes of a 60-minute lesson will
be available on mobile devices for consumption when and where the learner wants.
In order to deliver the Business Transformation skills necessary for growth,
organizations must deliver training in a method that individuals have come to expect.
Business Transformation Benefits
As Business Transformation comes into focus, partners and customers will need to
shift their conversations to revolve around business outcomes. Partners will need to
establish that they are not only experts in technical training, but also experts in leading
conversations around business outcomes, services-led outcomes, etc. In addition, IT
companies will need to become trusted business advisors, as opposed to parts
providers.
© 2014. All rights reserved. This document is Cisco Public.
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As customers continue through their Business Transformation, partners will notice a
straightforward benefit: they have become relevant business participants.
Conversations between partners and customers will carry a higher level of trust, and
partners can discuss what customers want to accomplish versus what they need to
do.
By moving forward with Business Transformation training, any organization can
maximize its efficiency, productivity and ROI on technology investments. After their
training needs are determined, employees will gain access to education that is suited
to a business's particular requirements, ensuring they attain the knowledge and
expertise needed to be successful in today's competitive IT business environment.
Published July 24, 2013 Reads 1,718
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