F AQ V9
Parking Management System
Information Page & Frequently Asked Questions
Please see answers to frequently asked questions below that may meet your
requirements. If they do not, please contact the Parking & Information Office
at +353-91-495063, via the website at www.nuigalway.ie/parking, in person in
the Parking & Travel Office (normal office hours) in Áras Uí Chathail, or by
email to parking@nuigalway.ie.
How to Avoid Being Clamped
1. There are different types of spaces on campus; please find out which is which before
you travel.
2. We value your visit to the University, and your meeting here may be of strategic
importance to the Unit or Discipline you are visiting/assisting, but the rules are there
for a reason and we cannot allow you to park in contravention of the rules, regardless
of how important your vist is. If your host wishes to apply for special parking
arrangements, they can do so via the Buildings Office.
3. If you want to park in a staff only (or shared) space, you must have an oval shaped
maroon coloured permit that you paid a fee for this academic year
4. If you want to park in a student only (or shared) space, you must have a triangular
shaped orange coloured permit that you paid a fee for this academic year
5. If you park in a Pay & Display (“P&D”) space, you must buy a ticket from the nearby
machines and put it on your dashboard face up, regardless of what other type of
permit you might have.
6. If you buy a P&D ticket, you can only park in spaces marked “P&D/Í&T”, marked also
with blue lines. If you park anywhere else, even with a valid P&D ticket, you will be
clamped.
7. If you have bought a P&D ticket and it runs out, you may be clamped, regardless of
circumstances, so please renew your ticket if it is about to expire.
8. Only park in marked spaces – please do not think that where you have parked is ‘out
of the way and not obstructing anyone’. Do not park on footpaths, landscaping, double
yellow lines or in yellow boxes and do not obstruct fire exits.
9. If you have a valid Conference Permit you are permitted to park only in the car park
referred to on the front of the permit during the dates specified. This permit does not
allow you to park in a Pay & Display (“P&D”) space without displaying a valid P&D
ticket.
10. If you park in a universally accessible bay you must display a Blue Badge or a valid
Staff or Student Temporary Disability permit.
11. Do not display a note in your window explaining why you have parked illegally. The
clampers have been instructed to ignore such notes, which do not count as valid
parking permits
12. Use a loading bay only if you are actively involved in the loading or unloading of
equipment. They are not parking spaces.
I feel that I was clamped unfairly, is there anything I can do?
A group is in place to hear appeals against the application of a clamp on the basis of:
 The incorrect application of a clamp
 Unfair treatment
 Extraordinary circumstances
The group cannot consider the following as valid reasons for the appeal:
 Being late for work/lectures or
 Inability to find a parking space or
 Lack of knowledge of the system or
 Disagreement with the principles of the system or
 Leaving a self composed note in the window
The Parking Management Appeals Group meets approx. every two months and their decision
is final. If you wish to lodge an appeal, please complete the clamping appeal form and return
it to: "Parking Management Appeals Group, c/o Parking &Information Office, Arts/Science
Concourse”: http://www.nuigalway.ie/buildings/parking_clamping.html
Information for Holders of (Valid) Staff/Student Permits from Last Year
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Existing Student Permit Holder holding a triangular-shaped orange colour permit
and paid for it last year.
Existing Staff Permit Holder hold an oval-shaped maroon colour permit and
paid for it last year.
If you wish to renew, please step through the Online Payments system to
validate
your
existing
permit
–
https://www.apcoaswift.ie/apcoaswift/tickets/permit_application_restart.aspx - you do not
need to collect a new one, simply re-hang your old one.
Once your existing permit has been validated, you don’t have to do anything
else until next September
Information for New Permit Applicants, or Those Who Have Lost Their Permit
New applicants who do not have an existing valid permit
 To be eligible to get a staff permit, you must have a staff ID number, and be in
possession of a current formal written contract of employment with NUI Galway.
 To be eligible to get a student permit, you must hold a current student
identification number.
 If you are getting a new permit (or for the first time), you should complete your online
payment and then go to the parking office to collect your new permit. To collect your
new permit you must bring and present:
Students
Student ID card.
Valid driver’s licence.
Staff
Staff ID card.
Valid driver’s licence.
Vehicle registration or licensing certificate, Vehicle registration or licensing certificate,
or comparable document from registration or comparable document from registration
authority in another country.
authority in another country.
A completed & signed P5 student
application form.
A completed & signed P1 form, and if
applicable, a P2 form (see website).
NOTE: if you have a valid permit from last year, you don’t need to collect anything.
What is a written contract of employment?
It is a document issued by the Human Resources office which outlines the duties of the post,
rate of pay and hours of work etc. It is signed by the staff member and a representative of
the University.
I have a temporary (Fixed Term) contract, do I qualify?
Yes. Full Time, part time and, indeed, those employees holding contracts of indefinite
duration are all eligible to apply, providing you have a written contract of employment.
I work part-time; how much will my permit cost?
The cost for a permit is the same for everyone regardless of status. This ensures that those
who hold a permit may park at any time on the University grounds.
I have a six month contract; can I get a permit for six months?
No, all permits are issued for a minimum of 12 months to an individual. Where you have a
short term contract you may consider using the Pay and display facilities instead.
I am out for half of the year on sick leave / maternity leave; can I get a permit for
six months?
[Please see answer above]
I am job sharing; can I get a half-permit?
[Please see answer above]
I have retired from the University but continue to be involved with activities on
campus. Am I eligible for a permit?
If you continue to be employed on specific duties you may qualify for a permit. If so please
consult with the Parking Office. If you are not employed then you are not eligible to apply for
a parking permit. However you may use the Pay and Display facilities as necessary.
I am employed on a fixed term contract while completing my studies at the
University. May I apply for a staff permit?
No. You are however eligible to apply for a student permit as your primary affiliation
with the University is that of being a student.
Do I have to pay the Full Amount?
 There is currently a levy of €50 (€45 for Students) to fund Mobility Management
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initiatives (such as the Park and Ride bus and bike shelters etc). This charging
mechanism was agreed at a sub-group of the Partnership Forum, comprising staff, student
and management representatives.
There are no discounts for part-time students, sick leave, term-only, job shares, parttime working arrangements, or for a short working week or year. It is intended as a
levy and not a parking charge and applies even if you do not avail of the Park and Ride
service or cannot find a parking space.
I don’t want to use the park and ride facility or bus service; do I still have to pay
the charge?
Yes. Although revenues generated from the charge will go toward funding the park and
ride bus service, the permit charge will apply to all permits regardless of how you use them of
if you use the bus service.
Which Address do I cite on the Form?
Please enter the address at which the vehicle is registered. This is an important
piece of information for us to communicate with you relating to your vehicle.
What are the Terms and Conditions that I am accepting by clicking?
There are a number of rules and regulations relating to the use of vehicles on the University
campus and the use of your permit. Please see “Rules & Regulations” document on the website
at: www.nuigalway.ie/parking
I am Experiencing Difficulties processing my Payment Authorisation (using RealEx
/ AIB)
The secure monetary transaction/processing is hosted by a company called RealEx, who
deal with a vast quantity of payment per day. There may be a number of reasons
including;
 You have entered details incorrectly.
 You attempted to use symbols with your text (e.g., á, í é, ã, ĉ etc). These
characters are not supported by RealEx and the basic text should only be
used.
 There may be too much traffic on the RealEX servers – please try later.
Please contact APCOA directly (+353-91-792504) if you continue to encounter difficulties.
Staff Monthly/Weekly Payroll Deduction
 In consultation with the Partnership sub-group (on Mobility Management) it was agreed to
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allow staff to spread their charge over the year through salary payroll deduction.
It was also agreed that this facility could only be availed of IN THE MONTH OF SEPTEMBER
and not thereafter, to reduce administrative workload (as there is no direct link possible
between the APCOA computers and the NUI Galway payroll for security reasons). After
5:30pm on the last working day of September payment by payroll deduction will no
longer be available.
Monthly paid staff deduction: 10 deductions in total – the first deduction will come from
your October pay slip
Weekly paid staff deduction: 40 deductions in total – the first deduction will come from
your October pay slip
Should you click the button to avail of the payroll, you will be deemed to have signed
your authority for the Buildings Office to pass a regular charge against your salary until
the permit charge is paid in full. Normal conditions relating to change in service/P45
terms and payback apply.
Terms and conditions
I agree to a deduction in my wages/salary in the sum of €50 to be paid on a weekly/monthly
basis to commence from the first week of October. The total deduction will be €50.
All parking and related payroll deduction queries can only be addressed by the Parking Office
on 091-495063 or by email to parking@nuigalway.ie. The Payroll Office are unable to assist
with parking and related deduction queries.
What is Federated Identity?
To access the Online Parking System users are required to log in, using your normal NUI
Galway username and password authentication. This is a new security feature developed in
conjunction with ISS and HEAnet.
Users will be presented with a screen requesting them to agree to the terms of use. This
screen will only appear the first time you log in.
For details of NUI Galway data protection and data usage policy please go to
http://nuigalway.ie/data_protection/
If you encounter difficulties with the Federated Identity login procedure, please contact the
ISS Helpdesk. For all other parking-related queries, please contact the Parking Office.
Contractor Permits
For minor contracts there is a short-term contractor’s permit (valid for use in the main
campus). For further details please click here or go to:
http://www.nuigalway.ie/buildings/parking_contractor_supplier.html
Staff Temporary Disability Permits
Temporary Disabled Parking Permits (TDPP) may be available upon application to staff
members who do not qualify for a Disabled Person's Parking Card but have a short term
physical disability that has been confirmed by the University Occupational Health Physician
(OHP) through the Human Resources office. For further details please click here or go to:
http://www.nuigalway.ie/buildings/parking_staff_temp_disability_permit.html
Student Temporary Disability Permits
Temporary Disability Parking Permits (TDPP) may be available upon application to students
who do not qualify for a Disabled Person's Parking Card but have a short term physical
disability that has been confirmed by a physician in the Student Health Unit (SHU).
For further details please click here or go to:
http://www.nuigalway.ie/buildings/parking_student_temp_disability_permit.html
Staff Temporary Permits
A temporary permit is available for drivers, who normally qualify for an official NUI Galway
permit, but for a valid reason cannot use their permit. For further details please click here or
go to: http://www.nuigalway.ie/buildings/parking_temp_permit.html
Student Temporary Permits
Temporary permits are available to students at the start of term. Once clearly displayed it
allows students to park in Corrib Village, but only for the time period shown on the permit.
The temporary permit can be downloaded from:
http://www.nuigalway.ie/buildings/documents/student_temporary_permit_2011.pdf
Visitors Car Park
A reserved Visitor Car Park has been created beside the existing car park in the front of the
Quadrangle. Applications for use of the Visitor car park should be sent to:
parking@nuigalway.ie
Park and Ride
A Park and Ride service runs from the car park in Dangan to the main campus from 8:00am
to 7:00pm, Monday to Friday, during the semester. The service is suspended during summer
and when the University is closed. During peak times the bus runs every 15 minutes and offpeak every 30 minutes. The spaces in the Park and Ride car park are for staff and students
only, but the Pay and Display spaces are available for visitors if they purchase a ticket from
the nearby machine. The Park and Ride timetable can be viewed at:
http://www.nuigalway.ie/buildings/park_and_ride.html
Additional Park and Ride services
Any Department that would like to run a Park and Ride service outside the times listed above
should contact City Direct. The cost will be incurred by the Department requesting the
additional service.
Change of car
Please inform the Parking Office if you change your car as the registration number(s) will need
to be updated on the system. You may be clamped if the permit displayed doesn’t match the
details on the system.
CSI Car Park at University Hospital Galway
To park in the CSI Car Park at University Hospital Galway you must display a valid NUI
Galway parking permit.
Parking in Corrib Village
To park in Corrib Village you must display a valid NUI Galway parking permit.
Payment unsuccessful
If you receive the message below and/or a message from your bank to say “Could not connect
to merchant ID” then your credit card payment was not successful and your permit has not
been renewed.
Please try again but if the problem persists please contact Apcoa.