Collaboration
CSR 10.6
The New era of Collaboration Experience
우병수 부장 (bywoo@cisco.com)
CSE, 한국 협업 전략 사업본부
November 2014
Contents
Market Trends
Collaboration Vision
Collaboration Architecture
Collaboration Solution Update
Why Cisco
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Collaboration
(협업)
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공통의 목표를 달성하기 위해 함께 협력하는 행위
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Market Trends
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업무는 전보다 더 많은 상호 협력이 필요해졌습니다
67%
의 지식근로자들이 긴밀한
협업의 중요성이 증대되고
있다고 말합니다
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57%
의 사람들이 지역의
구분없이 협업을 하고
있으며 점점 증가하고
있습니다
50%
가량의 비즈니스 는
생산성 향상이 협업을
통해 가능하다고
보고되고 있습니다
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직원들은 아직도 선택과 유연성을 확보하지 못했습니다.
40%
의 기업인력이
2016년까지 완전히
모바일화 될 것 입니다
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40%
의 영상회의 사용자가 최소
3종류 이상의 단말을
영상회의에 사용하게 될 것
입니다
94%
의 CxO들은 클라우드를
통한 협업이 유연성과
생산성을 강화한다고
믿고 있습니다
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가정
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일
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Collaboration Is Challenging
대부분의 직원들은 팀 생산성보다 개인 생산성이 더 높음
Complex, evolving team networks
Increase in non-routine work that
requires team decisions
Disjointed tools, inconsistent
experiences
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Collaboration Across Your Business
Mobile Worker
Information Worker
Executive
Deskless Worker
Contact Center
Account Manager
Financial Analyst
VP of Marketing
Factory Supervisor
Contact Center Agent
Customers
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Partners
Suppliers
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What If You Could Take a New Approach to Collaboration?
 데스크탑 기반에서 모바일로 확장
 전화처럼 쉬운 영상 협업
 회사를 넘어선 열린 협업
 보안 위협 완화
 기존 투자 보호를 위한 통합
 비용 효율적인 구축 옵션
 경계없는 영상 및 음성 연동
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Cisco Collaboration Vision
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1
2
#
#
협업을 위해
기술 중심의 접근
Technology
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Experience
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1
2
#
#
협업을 위해
사용자
기술 중심의
중심의접근
접근
Technology
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Experience
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Our Mission
Every
Room
Every
Desk
Every
Pocket
Every
App
Cloud Fabric
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From the Browser to the Boardroom
Browser/
mobile
Home
Office
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Work
Office
Small Group
Spaces
Larger
Spaces
Boardrooms
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Collaboration Architecture
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Cisco Unified Communications Manager
The History of CUCM
Ver 1.0
Ver 2.0
Ver 3.0
Ver 4.0
Ver 5.0
Ver 6.0
Ver 7.0
Ver 8.0
Ver 9.0
Ver 10.0
1997
1998
2000
2004
2006
2007
2008
2010
2012
2014
IP Telephony
Windows
Linux
IM & Presence, Cisco TelePresence
Virtualization
Video
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Collaboratin
Edge
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Cisco Unified Communications Manager
The Problem of Investing Collaboration Solution
메신저 서버
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모바일 게이트웨이
IP PBX or PBX
영상회의 호처리 시스템
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Cisco Unified Communications Manager
Single Call Control - the Heart of Cisco Collaboration
Cisco Unified
Communications
Manager
On Premises
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Hybrid
Cloud
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Cisco Unified Communications Manager
Virtualization
Cisco UCS(Unified Computing Systems) 기반의 UC 가상화 솔루션은 다음과 같은 이점을 제공 합니다
초기 도입 비용 감소



물리 서버 수, LAN/SAN 어댑터 수, 케이블 수 감소
Voice, video, data, mobility, storage access를 통합
스토리지 요구사항 감소
운영 비용 감소



통합된 시스템 관리
전원, 쿨링, 상면, 케이블링과 같은 시설 비용 감소
초기 케이블링 만으로 모든 통신 요건 수용
비즈니스 민첩성 향상



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어플리케이션 확장 시 기존 플랫폼과 인프라를 활용
새로운 서비스 제공이 용이
서비스 확장 또는 새로운 서비스 제공 시 소요 시간 감소
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Cisco Unified Communications Manager
Collaboration Edge Architecture
 All the capabilities of
Cisco® any-to-any
collaboration
 No VPN Client required
PC
 Simplified management
̵
̵
Automated provisioning &
updating for Cisco endpoints
Endpoints register directly to
CUCM
 Supported Endpoints
̵
Cisco IP Phone 7800 &
8800 Series
̵
DX70 & DX80
̵
Cisco Jabber
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Internet
Internet
Mobile
C-Series
EX-Series
MX-Series
SX-Series
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Cisco Prime Collaboration Architecture
Delivering Unified Management
 Unified console and primary
platform for all management
activities
 Prime™ Standard Edition
Bundled with UCM 10.0
Deployment
Server
Analytics
Provisioning
Assurance
Schedule and monitor
UC upgrades
Convenient end-user
service options
Simplified deployment
and configuration
Health and diagnostics
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Collaboration Solution Update
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Cisco Collaboration Portfolio
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Packaged Collaboration Solutions
탑재 가능한 가상화 솔루션
Call Control
CUCM
1000 Users
2500 Devices
Voicemail
Unity Connection
1000 VM/UM
Users
IM &
Presence
1000 IM&P
Users
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Attendant
Console
CUxAC
Premium
Enterprise
Business
Department
Paging
50 Users /
Group
Contact
Center CCX
100 Agents
Emergency
Responder
CER
2500 Phones
Video
Interworking
VCS
100 Traversal &
100 nonTraversal
Prime Collab.
Provisioning
2500 Devices
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Packaged Collaboration Solutions
Overview
 Solutions are complete, affordable,
simple, and packaged:
Cisco
Business
Edition 6000
for Midmarket
̵ Cisco® Business Edition 6000 for
Midmarket
̵ Cisco Business Edition 7000 for
Enterprise
 Turnkey platforms come ready to
activate:
̵ Preloaded core communications and
advanced collaboration application
options on virtualized Cisco UCS®
servers
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Cisco Business
Edition 7000
for Enterprise
Cisco Confidential
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Packaged Collaboration Solutions
Portfolio
Model Options
Basic IPT to Full Collaboration
BE7000 Family
BE6000 Family
Midmarket
BE6000MD
SMB
BE6000S
150 Users
300 Devices
Core UC Apps Only
Ideal for Small-scale
Voice/IPT
Deployments
0-75
5000+
1000 Users
1200 Devices
4+1 Apps
Ideal for Midsize-scale
Voice/IPT
Contact Center
Deployments
75-150
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150-225
Enterprise
BE7000MD
Midmarket
BE6000HD
1000 Users
2500
Devices
Different Capacities
8+1 Apps
Ideal for Midsize-scale
Voice/IPT
Video Conferencing
Contact Center
Deployments
1000+ Users
3000+ Devices
4-6 Apps/Server
Ideal for Large-scale
Voice/IPT
Contact Center
Deployments
225-300
300-800
Target Customer Size (Sweet Spot)
1000-2500
Enterprise
BE7000HD
1000+ Users
3000+ Devices
8-10 Apps/Server
Ideal for Large-scale
Voice/IPT
Video Conferencing
Contact Center
Deployments
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Packaged Collaboration Solutions
BE6KS Overview

시스코 ISR 2921 라우터에서 구현
기존 CUCME를 대체하는 제품
UCS-E 모듈에 UC 애플리케이션 구성

Single HW SKU
PRI 1개 포트 (BE6S-PRI-M2-K9)
 4개의 BRI 포트 (BE6S-BRI-M2-K9)
 4개의 FXO 포트 (BE6S-FXO-M2-K9)
Call Control
Unified CM
Voicemail
Unity
Connection
IM &P
Jabber
Paging
Paging Server
Provisioning
Management
Prime Collab
150 Users
150 VM/UM Users
150 IM&P Users
50 Users /
Group
150
Users


최소 25명의 사용자 이상
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Cisco Collaboration OEM
UCS E160D M2
ISR 2921V
10xCUBE and either
1xPRI, 4xBRI or 4xFXO
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Cisco Jabber
All-in-One Unified Communications Application
 Best-in-class unified communications
capabilities
̵ 상태정보 및 채팅
̵ 음성 및 영상 통화
̵ 음성 사서함 및 웹엑스 연동
̵ 데스크탑 공유 및 다자간회의
 Collaborate from any workspace
̵ PC, Mac, tablet, smartphone
̵ 구축형과 클라우드형 옵션
̵ Microsoft Office 와 통합
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Cisco Jabber
기능 비교
Features
Jabber for Windows
Jabber for Mac
Jabber for iOS
Jabber for Android
채팅 및 상태 정보
✔
✔
✔
✔
음성통화
✔
✔
✔
✔
영상통화
✔
✔
✔
✔
파일 전송
✔
✔
✔ (수신 Only)
✔ (수신 only)
화면 공유 (BFCP)
✔
✔
✔
✔
로케이션 표시
✔
✔
✔
보안 강화 (TLS / SRTP)
✔
✔
✔
✔
채팅방
✔
✔
✔
✔
표준 기반 영상 장비 연동
✔
✔
✔
✔
전화기 제어
✔
✔
VPN-less access
✔
✔
✔
✔
Single Sign On
✔
✔
✔
✔
구축옵션 (Phone or IM Only)
✔
✔
✔
✔
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Communications-Enabled Processes
Cisco Jabber SDK를 시스코 재버 플러스
Voice
IM/Chat
Video
Presence
Voicemail
Web Conferencing
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Easily add
collaboration
functionality
to web
applications
and business
processes
조직도 및 공지사항 등
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협업 어플리케이션 Cisco Jabber

고객 또는 시스코 제품을 사용하지 않는 직원들이 사내 또는 사외에서 간단한
웹브라우저만으로 음성 및 영상 통화 기능을 제공

홈페이지, 온라인 쇼핑 등
URI or DN
고객
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직원
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Cisco Collaboration Portfolio
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Collaboration Room Portfolio
CMX200 G2
MX300 G2
Quiet Room
or Small
Room
Small or MediumSized Room
SX10
SX20
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MX700
Medium-Sized
Room
MX800
Large Room
SpeakerTrack 60
Training Room,
Boardroom,
or Auditorium
TX9000
Immersive
Room
SX80
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Bringing the Preferred Experience to The Entire Portfolio
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Cisco TelePresence TX9000
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Cisco SX10
 Simple plug and play with installation in 10
minutes or less
 Ideal for small huddle or team spaces
 Business-quality experience at the cost
of a PC for scale
 Powered over Ethernet
 Supports any industry-standard screen
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Cisco MX 200/300
 Easy installation
 Embedded 4-way multisite and dual-display
options
 H.264 SVC-ready
 Priced to scale; 25% cost reduction
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MX 700 / 800
New Performance Line to the MX Portfolio
 Cisco® MX800 for a people-centric
experience; single 70-inch screen
 MX700 dual 55-inch screen system for
people plus content
 The ultimate in HD video and high-fidelity
sound
 Rich I/O to support up to 3 screens and
multiple content sources
 H.265/H.264 support
 30% price reduction from the Cisco Profile
Series; dual-display feature included
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Cisco SX80
 First H.265 platform in the industry; also
supports H.264
 Powerful, flexible audio and video engine
to build the ultimate video experience
 Integrator packages reduce the need for
external equipment
 Unique far-end experience with the Cisco®
SpeakerTrack 60 camera
 Rich I/O set; flexible media engine to
support up to 3 screens
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Collaboration Desk Portfolio
DX650
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DX70
DX80
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Cisco DX70 & DX 80
Affordable Collaboration for Every Desk
 touchscreen with easy-to-use
on-screen navigation
 Easy end-user installation – unpack to a
video call in 5 minutes
 Intelligent Audio and Cisco® Proximity
for Mobile
 Android 4.1 and Google Play Store access
for third-party applications
 DX80 (23” Display), DX70 (14” Display)
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Cisco Unified 7800 IP Phone Series
CP-7821
CP-7841
CP-7861
Features
Product Name
CP-7821
CP-7841
CP-7861
396 x 162 Mono (3.5”)
396 x 162 Mono (3.5”)
396 x 162 Mono (3.5”)
10/100
10/100/1000
10/100
Programmable Line Keys
2
4
16
Programmable Soft Keys
4
4
4
Headset Port
✔
✔
✔
EHS Support (AUX)
✔
✔
✔
Full Duplex Speakerphone
✔
✔
✔
Wideband Audio (G.722)
✔
✔
✔
POE Class
1
1
1
SIP
SIP
SIP
✔
✔
✔
Screen
Ethernet Switch
Protocols
Customizable (Replaceable bezel)
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Cisco Unified 8800 IP Phone Series
CP-7821
CP-7841
CP-7861
Features
Product Name
CP-8811
CP-8841
CP-8851
CP-8861
800* 480 WVGA (5”)
800* 480 WVGA (5”)
800* 480 WVGA (5”)
800* 480 WVGA (5”)
10/100/1000
10/100/1000
10/100/1000
10/100/1000
Programmable Line Keys
5
5
5
5
Programmable Soft Keys
4
4
4
4
Headset Port
✔
✔
✔
✔
EHS Support (AUX)
✔
✔
✔
✔
Full Duplex Speakerphone
✔
✔
✔
✔
Wideband Audio (G.722)
✔
✔
✔
✔
POE Class
2
2
3
4
SIP
SIP
SIP
SIP
✔
X
✔
✔ (WiFi)
Screen
Ethernet Switch
Protocols
USB / Bluetooth / Charging
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Cisco Unified 8900 & 9900 IP Phone Series
CP-7821
CP-7861
Features
Product Name
CP-8945
CP-8961
CP-9951
CP-9971
640* 480 24-bit (5”)
640* 480 24-bit (5”)
640* 480 24-bit (5”)
640* 480 24-bit (5.6”)
10/100/1000
10/100/1000
10/100/1000
10/100/1000
Programmable Line Keys
5
5
5
6
Programmable Soft Keys
4
4
4
4 (via touch)
Headset Port
✔
✔
✔
✔
EHS Support (AUX)
✔
✔
✔
✔
Full Duplex Speakerphone
✔
✔
✔
✔
Wideband Audio (G.722)
✔
✔
✔
✔
POE Class
2
4
4
4
SIP/SCCP
SIP
SIP
SIP
Bluetooth Only
USB Only
✔
✔ (WiFi)
Screen
Ethernet Switch
Protocols
USB / Bluetooth
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Cisco Collaboration Portfolio
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CMR Overview
WebEx® Mobile,
Jabber® Mobile
Third-Party
Standards-Based
Telepresence
Endpoints
WebEx Desktop,
Jabber Desktop
Any Device
Cisco TelePresence®
Endpoints
Voice, Video, and Content Sharing
Mobile, Desktop, or Room
Desktop
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Lync 2010
Lync 2013
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Cisco Collaboration Meeting Room
 다자간 회의 경험을 공유
 모바일, 데스크탑, 회의실형 화상회의 단말,
3rd Party 영상회의 솔루션 (Lync) 지원
 손쉬운 다자간회의 연동
 다양한 설치 옵션
클라우드형, 구축형, 하이브리드형
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Collaboration Meeting Room Portfolio
CMR Cloud
Hosted by Cisco WebEx
Available Jan.CY15
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CMR Hybrid
CMR Premise
TelePresence on Premise plus
Cisco WebEx
TelePresence infrastructure @
Customer Datacenter
Available Now
Available Now
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Collaboration Meeting Room Deployment option
APJ Jan 2015
Available Now
Available Now
CMR Cloud
CMR Hybrid
CMR Premises
클라우드 기반의 텔레프레즌스급 영상
회의와 웹엑스 미팅센터의 만남
구축형 기반의 텔레프레즌스급 영상
회의와 웹엑스 미팅센터의 만남
스케줄링 미팅
Scheduled via PT or WebEx Site
With Cisco WebEx Telepresence,
Schedule via PT in Outlook or TMS
즉석 미팅
Start via PT or WebEx Site
Same as CMR Premises
구축형 기반의 텔레프레즌스 영상호의
웹 컨퍼런싱
Personal Meeting
Meetings can be scheduled in Outlook
Add third person to a two-person point-topoint video-only meeting
Always scheduled
라이센싱
CMR Cloud Host licensing
+ WebEx Meeting Center
WebEx licensing
+Telepresence screen licenses
Personal Multiparty Host licensing or
telepresence screen licenses
구성제품
WebEx Meeting Center with CMR,
Expressway, CUCM
TMS, Cisco TelePresence® Server,
VCS, Expressway, WebEx MC
TMS, Cisco TelePresence
Conductor, TelePresence Server,
VCS,Expressway
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CMR Cloud
클라우드의 MCU를 이용한 다자간 회의 (MCU필요없음)
표준기반의 영상회의 단말이나 UC 클라이언트로 참가
시스코 웹엑스 모바일과 웹브라우저로 참가
Cisco WebEx Cloud
WebEx Mobile
Feature
설명
미팅 당
최대
용량
최대 25 영상회의 단말 또는 MS
Lync
최대 500 명의 웹엑스
최대
해상도
720p30
미팅
종류
스케줄링 미팅
개인 미팅룸
Cisco TelePresence
Endpoints
미팅
제어
Lync
3rd Party Standards Based
Telepresence Endpoints
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참가자 확인 (리스트로 표시
참가자에 대한 묵음, 묵음 해제
미팅룸 잠금
녹화 (영상, 음성, 문서 )
WebEx Desktop,
Jabber
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CMR Cloud
회의 개설 및 사용자 환경
• 영상회의 단말에서는 bywoo@cisco.webex.com 으로 다이얼링
• 웹 사용자는 기존처럼 원클릭으로 죠인
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CMR Premises
전화처럼 사용하는 다자간 영상회의
CMR Premise Conferencing Stack
Call Control with CUCM
TMS
Scheduling
Provisioning/User Portal
Conductor
TelePresence Server
DSP
Chassis
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x86
Appliance
UCS
Spec
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CMR Premises
회의 개설 및 예약
Instant (One-Click) CMR
Scheduled CMR
Personal Room
On-demand, one-click meeting –
Start from Outlook, Jabber or WebEx site
Join on Video or WebEx
For reserving conference rooms using
Outlook, using normal work flows, or
via WebEx site scheduling
A personalized, always-available
collaboration meeting resource for every
user – Just Meet – Anytime
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CMR Premises
일반 UCS 서버를 다자간 회의 시스템으로 구성
+ 28%
+125
%
30
HD port
capacity
with content
+20%
28 36
+25%
20
20 24
20
+20%
Q4 CY14 – TS4.1
16 20
Q3 CY14 – TS4.0
+25%
10
10
8 12
8
36
10
BE6000 HD /
BE7000 + co-res apps
Multiparty Media
310
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Dedicated
BE6000 HD
Multiparty Media
320
Multiparty Media
400v
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CMR Hybrid
기업의 MCU와 웹엑스를 한 회의에서
DMZ
CUCM
Expressway-C
TMS
Expressway-E
Multipoint
TS(MCU)
Infrastructure
TMS-XE
VCS- Control
BE 6000
Csco WebEx
Cloud
Lync Clients
2010/2013
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Lync
Edge
* No support for Conductor till Q2FY15
PSTN/TSP
Audio/CCA
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CMR Hybrid
주요 구성 요소
+
+
TelePresence MCU or
TelePresence Server
VCS Expressway
TMS for scheduling
(TMS extensions optional)
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WebEx Meeting Center
WBS 28.10+
TelePresence endpoints
Conference Bridge + VCS +
Scheduling
Any TelePresence
endpoints supported by
TelePresence MCU or
TelePresence Server,
registered to CUCM or
VCS
WebEx Meeting Center
with WebEx audio
or TSP audio
Mobile clients
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CMR Hybrid
회의 예약 및 개설
Schedule
Once
WebEx Meetings and/or
TelePresence Conferences
Launch
With a Click
Meet
With Anyone,
Anywhere
Video, Voice, and Content in One Seamless Experience
End-to-End Security
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Cisco WebEx Web Conferencing
 업계 1위의 웹 회의 솔루션
̵ 음성, 웹, HD 영상
̵ WebEx® Meetings,
̵ Training Center, Events Center, Support Center
 문서, 애플리케이션, 데스크탑 공유
 즉석 미팅, 스케줄링 미팅
 아웃룩과 로터스 노츠 통합 및 재버 통합
 구축형과 클라우드형
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Cisco WebEx Cloud
Overview
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Cisco WebEx 구축형 (CWMS)
주요 기능
WebEx Meeting Center Experience
Built-In HQ 360p WebEx Video
SIP Trunk Teleconferencing + PC-based Audio
Schedule Meetings from Web and MS Outlook
WebEx Meetings on iPad, iPhone, Android
Recordings and Playback
미팅 당 최대 250명 접속
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Why Cisco
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Leading the Industry
200,000
95%
Cisco
Collaboration
Customers
70 Million
of Fortune 500
Use Cisco®
Collaboration
Cisco
IP Phones
2.7 Billion
3.3 Million
Cisco Contact
Center Agents
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Cisco WebEx®
Minutes
per Month
2 Million
Cisco
TelePresence®
Endpoints
1.4 Million
Cisco Jabber®
Seats
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With Cisco Collaboration, You Can
 직원들은 누구와도 자유롭게 협업
 새로운 협업 능력 구현
 비용 감소

협업 솔루션의 복잡도 감소
 시장에서 경쟁적 우위 점유
 조직에 친숙한 IT 환경
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Looking Ahead
Cisco Collaboration Journey
Outcome
1
2
Network
Convergence
3
Experience
Breadth
Work Everywhere
4
5
Cloud Fusion
Contextual
Collaboration
사용자 경험을
IoE와 연결하여
쇼셜 및 그룹간
협업 강화
구축형과 다양한 클라우드를 통합한
서비스
모바일과 경계없는 협업으로 진화 (모든 직군을 위한 다양한
경험 제공)
웹엑스와 텐드버그를 인수하여 End-to-End 협업 솔루션 구현 및 완벽한 통합, 사용자
경험
데이타, 음성 및 영상 트래픽을 하나의 네트워크로 통합 (AVVID)
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Collaboration Is a Journey
전략과 목표 설정
비지니스 프로세스와 사용 사례를
바탕으로 우선순위 결정
전략을 지원하기 위한 구체적인 디자인 및
설계
주요 관계자와 본격적으로 비지니스 타당성
공유
시스코가 여러분과 함께 하겠습니다.
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Thank you.