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Program Planning and Assessment (PPA)
for Services, Offices & Non-Instructional Programs
Comprehensive Review, Annual Review & Action Plan
Spring 2014
The purpose of Program Planning and Assessment at Hartnell College is to obtain an honest and
authentic view of a service/office/program and to assess its strengths, opportunities, needs, and
connection to the mission and goals of the college. The process is based on the premise that each area
reviews assessment data and uses these data to plan for improvement. The results of these annual
cycles provide data for a periodic (every five years) comprehensive review that shows evidence of
improvement and outlines long-range goals.
The Program Planning and Assessment process will improve and increase the flow of information
and data at Hartnell College. The result of the process will also improve institutional effectiveness.
Service/Office/
Non-Instructional Program
Information and Technology
Resources
Date Completed (must be
in final form by 3/31/14)*
July 31st, 2014
Date Submitted
to VP
N/A
*Please note that you should work with your colleagues and supervisor/director/dean to ensure that
this report is completed, revised as needed, in its final form and submitted no later than the end of
March.
List of Contributors, including Title/Position
Dave Phillips – Director of Information Systems
Stephen Otero – Technology Specialist
Paul Otero – Technology Specialist
Laura Lark – Instructional Technologist
Megan Blevins – Instructional Technologist
Long Nguyen – Lab Coordinator
Daniel Jimmeye – Audio Visual Technician
Abel Rodarte – Snr. Programmer Analyst
This PPA report is organized in 3 sections and 9 subsections as follows:
I.
II.
III.
Comprehensive Review – a. Overall Service/Office/Program Effectiveness,
b. Staffing Profile, and c. Service/Office/Program Goals.
Annual Review – a. Data & Trends, b. Service/Program Modality, c. Outcomes,
and d. Previously Scheduled Activities.
Annual Action Plan – a. New Activities and b. Resource Requests.
INSTRUCTIONS
 For services/offices/non-instructional programs scheduled for
comprehensive review in spring 2014, please complete Sections I, II, and III.
 For services/offices/non-instructional programs scheduled for annual
review, please complete Sections II and III.
I.
COMPREHENSIVE REVIEW
Please complete this section for services/offices/non-instructional programs
scheduled for comprehensive review in spring 2014. Go to Section II for
services/offices/non-instructional programs scheduled for annual review in
spring 2014.
A. OVERALL SERVICE/OFFICE/PROGRAM EFFECTIVENESS
1. Describe your service/office/non-instructional program in terms of its overall
effectiveness over the past several years.
Please consider the questions below in describing your area.
•
•
•
•
•
•
•
•
•
What are your area’s primary functions?
How are students/employees served by the service/office/program?
What are the unique aspects of the service/office/program?
How does the service/office/program relate to the needs of the community?
How does the service/office/program interface/collaborate with other areas on campus?
What is working well in service/program provision?
Have state and/or federal mandates/rules/certifications particular to the service/program
been met?
What policies and/or practices, both institutionally and departmentally, have been
implemented to improve functions over the past few years?
What professional activities have staff recently (last three years) participated in?
[Begin response here]
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B. STAFFING PROFILE
1. In the table indicate the number in terms of FTE. For instance, 1 full-time staff
person is 1.0, and a half-time person is .5.
Positions
2011-12
2012-13
2013-2014
Management,
Supervisors
Classified Staff
Classified Staff- Part-time
Faculty Staff
Faculty – Part-time
Student Workers
Professional Experts
Total Full Time
equivalent Staff
2. What staffing factors/challenges have influenced the effectiveness of the service/
office/program?
[Begin response here]
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C. SERVICE/OFFICE/PROGRAM GOALS
1. List and describe service/office/program goals for the next comprehensive
review cycle—Fall 2014 through Fall 2018. Be sure to highlight innovative,
unique, or other especially noteworthy aspects.
A new mission and vision is currently before the board for approval in February. In considering
your service’s/office’s/program’s future goals, please review the proposed new mission and
vision statements.
VISION STATEMENT
Hartnell College will be nationally recognized for the success of our students by
developing leaders who will contribute to the social, cultural, and economic vitality of
our region and the global community.
MISSION STATEMENT
Focusing on the needs of the Salinas Valley, Hartnell College provides educational
opportunities for students to reach academic goals in an environment committed to
student learning, achievement and success.
[List and describe service/office/program goals here]
1)
2)
3)
4)
5)
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II. ANNUAL REVIEW
This section must be completed for ALL services/offices/non-instructional
programs, including those scheduled for a comprehensive review in spring
2014.
A. DATA & TRENDS
1. Provide available data and information that define target recipients of the
service/office/non-instructional program, including numbers/size, types and
characteristics/needs of current and potential users, students, clients, and/or
other relevant populations. List the sources of this data and information.
Target Recipients of ITR’s Services
Target
Size of Group
Characteristics or Needs
Students
14,000
Unduplicated
/6,700 FTE
Full and part time, Traditional and Non-traditional. The student
body is split 50/50 males and female. 65% of our students are
Hispanic. 13% are Pacific Islander and 13% Caucasian. Many are
first generation students. 75% received some form of financial
assistance. 60% are between 24 and 18. Most will not complete a
degree or certificate here. Most work while going to school.
Almost all of them would prefer to have greater access to
technology, information, and services.
Hartnell College students need hand-holding through new
processes and services. The more technology can facilitate in this
process the smaller the burden on the rest of the college.
Students need both traditional face-to-face instruction and help
as well as an expectation for on-line and hybrid offerings. There
are many homes with out computers so having accessible and
available labs and open access computers is important. Keeping
costs down is critical, and ensuring services are straightforward
and efficient are critical to many who have very little time away
from other responsibilities or access to transportation.
Staff
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216
Hartnell’s non-academic employees are a small, dedicated lot
that absolutely rely on, technology to meet the needs of
thousands of students every day. The Ellucian Colleague system is
the life-blood of every administrators job for those keeping track
of student status and data, financial information, and business
operations. They need reliable computer systems, copiers, fax
machines printers, scanners, monitors, wireless and wired
networks, specialized software, and storage. They are typically
understaffed and working very hard to meet the demand in a
changing world. When issues arise or change is needed they need
those issues or projects to watched, directed and resolved with
effective communication occurring through the entire process.
They need the software and systems required for their job to be
kept up to date and enhanced when appropriate. They need
someone to support them in thinking ahead of the current
process or technology on how to integrate or change the process
with others for better efficiency. They need not to worry about
the how of technology allowing them to thing about the how and
what of their jobs.
Full Time
Faculty
125
Hartnell College full-time faculty face a relatively diverse
population of students in terms of age and race. Class sizes are
typical, but social needs are large as instructors struggle to push
some ill-prepared, and economically challenged students though
their first couple years of college. Instructors need technology to
work in the classroom and need issues to resolved quickly when
they arise. They need tools to teach students using various
methods and modalities. Technology can provide many of these
needs if applied correctly and supported by reliable computer
systems. Modern day LMS, CMS and smart classrooms can help
instructors use technology to engage students and effectively
present information. Lastly, full time faculty need opportunities
to be trained to develop their craft but also to come up to speed
on emerging campus technology and tools. When issues arise or
change is needed they need those issues or projects to watched,
directed and resolved with effective communication occurring
through the entire process.
Part Time
Faculty
360
Hartnell College part-time faculty rise to meet the same student
challenge as full time Instructors. In addition to the technology
needs of a full time instructor, adjuncts need to gain access to
resources and information from locations off campus. They also
need place on campus to work on projects and meet with
students. Adjunct faculty members need ways to stay engaged
with the campus community, and effective tools to communicate
and collaborate with their peers and students. When issues arise
or change is needed they need those issues or projects to
watched, directed and resolved with effective communication
occurring through the entire process.
Community
N/A
The community that Hartnell College supports is strong, diverse
and geographically dispersed and at times even migratory.
Hartnell College is seen as a key anchor to the community’s
health and progress. Those at the college that interact with the
community, need effective marketing tools to tell the story of
success and progress that is occurring from the academic
program, athletics, and philanthropy. The community needs
access to the library, its computers and education services to lift
the community, retool those looking to make a change, restart
those whose educational career was interrupted and spur on
those that are already enrolled. The community counts on many
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of our outreach programs to education younger minds of the
opportunities of education and benefits of staying on a school
path. Making access to community ed programs, general services
and bridge programs convenient and easy to access has proven to
make a difference in many family’s lives.
Data Sources
• An accurate work order log is kept of all technology/audio-visual requests for repairs and
assistance. Utilizing the statistics of how long a work order was open before resolution, as well
as how many work orders are created for repeat issues can show how the departments are
responding in a timely fashion, as well as resolving issues proactively.
• Evaluation surveys are conducted at the completion of work orders; these surveys can show
customer satisfaction with the departments meeting their demands.
• Semi-annual surveys for students, faculty and employees
The survey data suggests that IT is understaffed and needs to communicate more with its
constituents before, during and after needs are being addressed or projects occur. It also
suggests that there is room for improvement in addressing customers needs quicker and helping
them understand what we have done. However, it is also clear that our constituents know that
we are stretched and they feel that we are constantly improving and trying to provide the
campus with tools to enhance instruction, productivity and our ability to reach everyone.
• Hartnell College’s Collegue Student Information System, CCC Chancellors Office Scorecard and
CCCSE were also referenced sources for this review.
2. Analyze and report on salient patterns and trends in this data. Given these
patterns and trends in users, needs, usage and/or other key factors, identify
particularly challenging issues in service/program provision, office
functioning, and the evaluation of the service/office/non-instructional
program.
Needs
Overall endeavors of our area are to react to trends and needs of our constituents. This requires us to
provide leadership for effective strategic and tactical planning for the use of technology on campus and
for the benefit of our students and the employees that serve them.
It is critical for our area to deliver secure, highly-available, reliable, and innovative information
technology and audio-visual resources. We need to proactively manage the campus’ information
technology infrastructure, architecture, applications, development, and investment priorities to support
growth and environmental change. For the benefit of its constituents, we need to capitalize on
information technology and audio-visual opportunities to improve efficiency and optimize cost-benefit
strategies. We need to develop and maintain highly effective, reliable, secure, and innovative
information systems to support instructional, administrative and research functions.
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We need to keep staff and faculty properly tooled and prepared for the future, we need to help provide
technical training and expertise in both academic and administrative environments. This means
providing professional development opportunities within the information technology and audio-visual
divisions to empower and support our employees in delivering excellence in service and solutions. ITR
need to establish the infrastructure to provide actionable data by delivering business intelligence tools
to enhance data-driven decisions. This will help the leadership leverage information technology
governance structure that effectively links business and information technology strategies
ITR needs to promote and facilitate the effective integration of technology into the basic mission of the
college through planning, programming, training, consulting, and other support activities. This means
developing, enhancing, and managing the College's enterprise networks to provide high speed,
transparent, and highly functional connectivity among all information resources.
Patterns
End users will always need up-to-date computing systems. This requires annual refreshes of a
percentage of the systems on campus. In order to meet the needs of the varied student body with open
access computers, labs and perhaps technology rental, the campus needs to plan for this investment
year over year.
End users will always need a healthy, secure, and fast network. This requires continuous investment upto-date wireless access point, switches, cabling, and firewall. These costs are manageable if they are
made in increments year over year.
Hartnell College’s ERP will need constant care and feeding. The environment should not be changed
from the “vanilla” state that it was installed as, unless customizations are absolutely necessary.
Investments need to be made each year in training of administrators and developers. Additionally,
investments need to made in the hardware that the system runs on and in enhancements to the
product. This is all in addition to the general maintenance of the product.
Administrative users will always require specific and unique functional systems to improve efficiency
and to meet the changing requirements of the state to improve student success and over all operational
effectiveness.
Staff members will always need training to improve their ability to leverage existing systems and to use
new technologies and systems when they are brought onto campus.
Faculty members will always need to have support with pedagogical development, tool training, and
classroom multi-media support. Ongoing investment in the FRC/PDC and instructional technologist
support will be needed.
Student success and all of the solutions that will come with this growing trend, will only continue to be a
priority for the campus and the classroom. Software and systems will need to be maintained and added.
Mobile device support and mobile app development for end user support will only continue to grow as a
priority and trend. Investment in a mobile platform and continued investment in our existing mobile
device management environment will be important.
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Business intelligence will continue to be a priority for the college. Better reports, specific to identifying
business operation trends and data for better decision making.
Challenges
Keeping up with expanding and evolving technologies, as well as facilitating Facility Requests, Equipment
Requests, Work Orders and Drop-ins with limited staff to support them, with the addition of having
vacant positions.
The campus has continually under gone restructuring and reorganization, causing consistent movement
of offices which stretches staff thin.
Last minute requests for equipment, instruction, workshops, and trainings are given with little notice.
Request forms are frequently turned in with partial information. Staff spends time getting more
information, and rarely has enough time to plan efficiently for these requests.
Software requests come in from individual instructors rather than discipline. This results in multiple
requests for the same type of software but different brands, resulting in repeated work. In addition,
work orders often come in from multiple instructors for the same thing. Sometimes our current work
order database does not close the work order. Causing our pending reports to show items that had been
closed days or months ago.
Lastly, over all, management of core, critical systems, as well as ongoing initiatives and point
solutions/technologies that the campus has learned to rely on or asked us to deploy, requires an
established ratio of IT personnel to technology or projects. Hartnell College ITR is far below these
standards. Our team should twice the computer technicians, lab coordinators and networking resources.
Many of the investments we have made this year have been to create an environment with tools making
it possible to do more with our small team.
3. Provide any other relevant data and describe any other relevant qualitative
factors that affect service/program provision, office functioning, and the
evaluation of the service/office/non-instructional program. List the sources of
this data and information.
ITR Conducted a Survey January through February to assess staff and faculty’s satisfaction and opinion
of technology use, readiness and application of technology throughout campus. Below are some of the
most notable areas of improvement indicated.
2014 Spring Survey Results
Yes
No
18
21
46%
54%
50% of the faculty do not feel campus has adequate desktop computers, scanners, digital cameras,
networked printers, and laptops/tablets to meet the instructional goals of Hartnell College.
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1 - Not at all satisfied 6
2
6
3
6
4
8
5 - Very satisfied
2
7 - Cannot evaluate
8
8 - Never heard of service
15%
15%
15%
21%
5%
21%
3
8%
Overall satisfaction with Classroom/Lab/Open Access Consulting/Assistance shows room for
improvement.
Yes
No
21
18
54%
46%
50% of the campus does not feel IT has adequate software to meet the instructional goals of Hartnell
College.
Better customer service 11
Better technology
9
Better communication 28
Greater availability
18
Increased ITS staff
24
Other
6
11%
9%
29%
19%
25%
6%
Customer service from ITS personnel could best be improved by the factors indicated above.
Yes
No
19
20
49%
51%
Do you feel the IT department provides expected technology services to you satisfactorily 85% of the
time or better.
Yes
No
19
20
49%
51%
50% of the campus does not feel they receive timely and helpful information from IT representatives
regarding technology solutions for services that are requested by administration, divisions, departments
and programs.
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Yes
No
19
20
38%
62%
62% of the campus feels their campus has adequate technology repair/service to meet the instructional
and administrative goals of your campus.
Cutting edge with new innovative technology
adoption
1 3%
Current technology with hardware that is not
more than 3 years old
10 26%
Adequate, but could be refreshed 22 56%
Aging
6 15%
Shows how the campus would you rate the current level of Hartnell College’s infrastructure – scattered
needs.
Not at all satisfied
Not very satisfied
Somewhat satisfied
Very satisfied
Not applicable
2
6
9
2
20
5%
15%
23%
5%
51%
9
10
19
1
23%
26%
49%
3%
How satisfied the campus is with on-campus computer labs
Strongly disagree
Disagree
Agree
Strongly agree
Only half of campus feels they can easily find the information they need on the Hartnell College web
site.
B. SERVICE/PROGRAM MODALITY
1. Describe the different physical locations (campuses, sites, etc.) at which, the
various delivery vehicles (phone, online, face-to-face, etc.) through which, and the
times (of day, evening, week, etc.) at which the service/program is provided to
intended recipients. Consider staffing and other resources available to serve user
needs for each location, vehicle, and time specified.
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ITR services all three Hartnell College campus locations:
Location
Main
Alisal
(Advanced
Technology
Center)
King City
Center
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Time
M-F 8am-5pm
M-F 8am-5pm
M-F 8am-5pm
M-F 8am-5pm
M-F 8am-5pm
M-F 8am-5pm
M-F 8am-5pm
M-F 8am-5pm
M-F 8am-5pm
M-F 8am-5pm
M-F 8am-5pm
M-F 8am-5pm
M-F 8am-5pm
M-F 11am-9pm
M-F 8am-5pm
M-F 8am-5pm
M-F 8am-5pm
M-F 8am-5pm
M-F 8am-5pm
M-F 8am-5pm
M-F 8am-5pm
M-F 8am-5pm
M-F 8am-5pm
M-F 8am-5pm
M-F 8am-5pm
M-F 8am-5pm
M-F 8am-5pm
M-F 8am-5pm
M-F 8am-5pm
M-F 8am-5pm
M-F 11am-9pm
M-F 8am-5pm
M-F 8am-5pm
M-F 8am-5pm
M-F 8am-5pm
M-F 8am-5pm
2x a mo. (F2F)
2x a mo. (F2F)
2x a mo. (F2F)
2x a mo. (F2F)
M-F 8am-5pm
M-F 8am-5pm
2x a mo. (F2F)
M-F 8am-5pm
M-F 8am-5pm
M-F 8am-5pm
M-F 8am-5pm
M-F 11am-9pm
Mode
F2F, Online, Phone, Virtual
F2F, Online, Phone, Virtual
F2F, Online, Phone, Virtual
F2F, Online, Phone, Virtual
F2F, Online, Phone, Virtual
F2F, Online, Phone, Virtual
Online, Phone, Virtual
F2F, Online, Phone, Virtual
F2F, Online, Phone, Virtual
F2F, Online, Phone, Virtual
F2F, Online, Phone, Virtual
F2F, Online, Phone, Virtual
F2F, Online, Phone, Virtual
F2F, Online, Phone, Virtual
F2F, Online, Phone, Virtual
Online, Phone, Virtual
F2F, Online, Phone, Virtual
Online, Phone, Virtual
Online, Phone, Virtual
Online, Phone, Virtual
Online, Phone, Virtual
Online, Phone, Virtual
F2F, Online, Phone, Virtual
F2F, Online, Phone, Virtual
F2F, Online, Phone, Virtual
F2F, Online, Phone, Virtual
Online, Phone, Virtual
Online, Phone, Virtual
Online, Phone, Virtual
Online, Phone, Virtual
Online, Phone, Virtual
Online, Phone, Virtual
Online, Phone, Virtual
Online, Phone, Virtual
Online, Phone, Virtual
Online, Phone, Virtual
F2F, Online, Phone, Virtual
F2F, Online, Phone, Virtual
F2F, Online, Phone, Virtual
F2F, Online, Phone, Virtual
Online, Phone, Virtual
Online, Phone, Virtual
F2F, Online, Phone, Virtual
Online, Phone, Virtual
Online, Phone, Virtual
Online, Phone, Virtual
Online, Phone, Virtual
Online, Phone, Virtual
Personnel
Matt Coombs
Dave Phillips
Stephen Otero
Paul Chen
Daniel Jimmeye
Long Nguyen
Jorge Isaias
Bruce Brandt
Eric Price
Kerry Gray
Juana Montelongo
James Fitch
Abel Rodarte
Al Grainger
Min Hu
Megan Blevins
Laura Lark
Matt Coombs
Dave Phillips
Stephen Otero
Paul Chen
Daniel Jimmeye
Long Nguyen
Jorge Isaias
Bruce Brandt
Eric Price
Kerry Gray
Juana Montelongo
James Fitch
Abel Rodarte
Al Grainger
Min Hu
Megan Blevins
Laura Lark
Matt Coombs
Dave Phillips
Stephen Otero
Paul Chen
Daniel Jimmeye
Long Nguyen
Jorge Isaias
Bruce Brandt
Eric Price
Kerry Gray
Juana Montelongo
James Fitch
Abel Rodarte
Al Grainger
Service/Program
Manager
Manager
Technology Specialist
Specialist
AV Technician
Lab Coordinator
Lab Coordinator
Computer Technician
Computer Technician
Network Admin
Help Desk
Web Site
Programmer
Programmer
Programmer
Instructional Tech.
Instructional Tech
Manager
Manager
Technology Specialist
Specialist
AV Technician
Lab Coordinator
Lab Coordinator
Computer Technician
Computer Technician
Network Admin
Help Desk
Web Site
Programmer
Programmer
Programmer
Instructional Tech.
Instructional Tech.
Manager
Manager
Technology Specialist
Specialist
AV Technician
Lab Coordinator
Lab Coordinator
Computer Technician
Computer Technician
Network Admin
Help Desk
Web Site
Programmer
Programmer
M-F 8am-5pm
M-F 8am-5pm
M-F 8am-5pm
Online, Phone, Virtual
Online, Phone, Virtual
Online, Phone, Virtual
Min Hu
Megan Blevins
Laura Lark
Programmer
Instructional Tech.
Instructional Tech.
2. Compare service/program quality provided across locations, vehicles, and times.
Are there differences? To what do you ascribe the differences in your service/
program? Discuss any other relevant factors regarding diverse service/program
modalities and environments.
ITR strives to deliver the same level of service across all constituents and all locations. King City represents
the greatest challenge due to distance. All ITR employees except Jorge Isaias have an office on main campus
and it is where the majority of their time is spent. Jorge spends 90% of his time at the Alisal campus serving
the academic programs that occur at that facility. There is no predominant or permanent IT presence for the
King City location as there would not be enough work to keep that resource engaged and productive. As
issues arise at both Alisal and King City, ITR representatives will drive down and spend entire days at the
facilities resolving and maintain issues. The IT infrastructure present at these locations allows for almost all
hardware and software to be maintained and fixed remotely.
Regular monthly visits are scheduled for both locations to check on equipment and resolve issues submitted
as help desk tickets. Program variances have been assessed providing for a more regular presence at King
City and neither budget or need has not justified the change. King City personnel, namely the dean
overseeing the operation of the location, have requested a permanent presence or a contracted IT
representative. This proposal has not been funded or pursued.
3. Describe the process to change and improve service/program quality for the more
challenging locations, vehicles, and/or times.
ITR has just invested in BOMGAR, a remote assistance program that allows my staff to remote into any
system across all three locations, with permission or in the case of an open access computers, with
specialized software installed to allow for remote sessions to be initiated without human intervention.
Additional visits need to be scheduled per month or staggered so that there is more coverage rather than a
group of IT representatives car pooling.
Most IT related issues reported are for computer labs, instructors stations, and staff hardware/software.
Reviewing help desk tickets, it has been determined that 85% of the issues can be resolved via remote
support via Bomgar, Google Chat/Hangouts, and virtualizing the environment. Additional training needs to
be conducted with King City staff to help them leverage these technologies to enable IT to help them or
resolve issues as they arise.
C. OUTCOMES
SERVICE AREA OUTCOMES
Each service unit/office/non-instructional program develops its own Service Area Outcomes
(SAOs). The outcomes should be directly related to the work of the service unit/office/noninstructional program, challenging but attainable, and measureable. SAOs should articulate
what specifically is to be achieved; their measurement should assess how well the service
unit/office/non-instructional program is performing.
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1. Please complete the following tables.
List Service Area
Outcome(s) scheduled for
assessment as previously
specified
What changes have
occurred in the
service/office/ program
as a result of dialogue?
Network
All Hartnell College campus
locations provide fast, campus-wide
network access to both connected
and wireless users 20/7/365.
Was a Service Area
Outcome
Assessment
Summary
completed (if
expected)?
Wireless improvements and
additions have been made over
the last 18months.
Yes. Achieve outcome
was achieved.
Faculty, staff, and
students reported
network uptime 95% of
the time.
iSupport ticket system
had less than 10
occurrences when
network
under perform-ed or
was not available.
Hartnell College constituents report
that they feel confident that the
campus data network environment
has been provided with sufficient
controls and protection mechanisms
in order that the educational and
business functions of the college are
not disrupted by attack or misuse.
Firewall upgrades were
conducted to strengthen the
campus security, provide tools
to the network administrator
to monitor traffic and shape
traffic flow.
Yes. Users reported less
than 10 occurrences of
malware or virus
problems.
Faculty, staff, and
students reported less
than 10 occurrences of
virus or malware
problems.
Faculty, staff, and
students reported zero
occurrences of network
breach.
IT Network
administrator reported
12 of occurrences when
network was threatened
and maintained yet zero
breeches as a result.
Administrative and Academic Solutions
Hartnell College constituents report Additional computer refresh
ITR providing reliable operation of
events have occurred. Spring
campus computing systems,
Forward project has been
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Yes. Outcome was not
fully achieved.
communication systems, file
services, and virtual and vendorprovided software solutions.
launched and moved forward
to improve the health of the
main administrative systems of
the campus. GoogleDocs and
Google Email have been
deployed and 10 new software
relationships have been
pursued to specifically address
improvements to
administrative and academic
solutions.
Faculty, staff, and
students reported
reliable campus
computing systems 69%
(target 85%) of the time.
Faculty, staff, and
students reported less
than 10% (target 5%) of
the time when systems
performed poorly or
were unavailable.
iSupport logs will show a
10% decline quarterly in
tickets being logged
itemized by type.
Hartnell College constituents receive
timely and helpful information
technology solutions for services
that are requested by
administration, divisions,
departments and programs.
Hartnell College constituents reports
timely and helpful support for
Etudes, the College’s student
learning environment
ITR has invested in iSupport to
better manage requests that
come in and give greater
visibility to projects, issues and
requests.
ITR has added two new
instructional technologists to
support the LMS and provide
pedagogical support for the
Etudes.
Yes. Outcome was not
achieved yet.
Faculty and staff
reported IT as
responsive in
supporting, enabling
and delivering campus
technology solutions
65% of the time.
iSupport has just been
put in place. We hope
logs will show less than
5 days response time to
provide a quote,
information or direct
intervention to acquire
a needed technology.
Yes. Outcomes
achieved.
Faculty, Staff and
Students will report IT
as responsive and
supportive 90% of the
time to Etudes requests
for setting up shells for
a new semester.
Faculty, Staff and
Students will report IT
as responsive and
15 | P a g e
supportive 90% of the
time to Etudes requests
for helping users log
into the system.
Planning and Purchasing and Asset Management
IT is a dependable resource to help
ITR uses iSupport to track
and enable the campus in planning
requests and turn quote
and purchasing technology
requests and purchasing
around within a few days or in
some cases hours.
Faculty and Staff will
report IT as responsive
and supportive 90% of
the time to Etudes
training and setting up
the teaching
environment requests.
Yes. Outcomes partially
achieved.
Faculty and staff
reported IT as
responsive in supporting
and enabling technology
purchases 80% of the
time in annual survey.
iSupport has only now
been put in place. But it
is proposed that
iSupport logs will show a
consistent number of
quotes, information or
direct intervention to
acquire a needed
technology.
iSupport logs will show
less than 3 days
response time to
provide a quote,
information or direct
intervention to acquire
a needed technology.
Hartnell is able to assess and track IT
asset inventory for accountability
and asset planning purposes.
IT Help Desk
Hartnell College IT department
tracks and delivers timely response
to initial help desk requests.
Hartnell College IT manages,
16 | P a g e
ITR has invested in iSupport to
manage asset inventory.
Not yet. Assessment will
take place over fall
term.
ITR has invested in iSupport to
better manage requests that
come in and give greater
accountability and visibility to
helpdesk requests.
ITR has not yet created a
Not yet. Assessment will
take place over fall
term.
Not yet. Assessment will
maintains, updates and publishes
service catalog to campus
constituents so they are aware of
what services are available and
ready.
service catalog for public
consumption, but this has not
slowed the campus requests
for support.
List Service Area Outcome(s)
scheduled for assessment in
AY 14-15
Network
Provide fast, campus-wide network access to
both connected and wireless users.
Provide reliable and modern telephonic and
unified messaging for both academic and
administrative effectiveness.
Provide assurance that the campus data network
environment has been upgraded with sufficient
protection and bandwidth to support the
educational and business functions of the college
and ensure they are not disrupted by attack or
misuse.
How will the Outcome(s) be
assessed?
•
•
•
•
Administrative and Academic Solutions
Provide fast end user computing units and
reliable printers, keyboards, mice, etc. Students
will have confidence in their communication
systems, file services, and virtual and vendorprovided software solutions.
Students will be able to access all of their critical
systems with one password online.
Student’s labs will have brand new computers,
and mice pads.
Faculty will report that their computing needs
were met with appropriate speed,
communication and follow through.
Training
FRC/PDC offerings were delivered more often
and through more varied modalities.
Support services of the FRC/PDC helped develop
skill sets for a greater number of employees
Employees will be exposed to new tools they did
not have access to before that will enhance their
jobs
Help Desk
Provide timely response to initial request.
17 | P a g e
take place over fall
term.
•
•
ITR Survey determining network
performance from end user
perspective
Measured by the number of campus
outages and data breaches itemized
by type.
Measured by the firewall
management monitoring tools
Measured by iSupport instances
logged
ITR Survey determining computer
and lab performance from end user
perspective
Measured by iSupport instances
logged
• FRC/PDC visitor log
• ITR Survey determining training
availability and offering options from
employee user perspective
•
ITR Survey determining help desk and
Greater adoption of help desk system for
reporting issues.
Facilities
Our office will provide timely response to initial
applications.
Effectively coordinate campus resources to
prepare, execute and restore facilities for each
event according to the event application
requests.
•
ITR performance from end user
perspective
Measured by iSupport instances
logged
•
•
•
Number of completed facilities
requests.
ITR Survey determining help desk
and ITR performance from end
user perspective
Exit survey for those that use
Hartnell’s resources.
2. Describe how service area outcomes were specifically addressed by the
service/office/program during the past year.
Was there review and analysis of the data? How did the staff engage in discussion? Were any
interventions conducted? Are there any plans to make changes/improvements in the
service/office/program?
After the 2014 survey was conducted, the survey results were compiled and presented to both the ITR
team and the Technology Resources Committee. Both groups were asked for their opinion of the results
and what they thought should be done to address the most obvious and most urgent areas of need.
There result was specific suggested improvements in the following areas:
3. Describe assessment activities that need to be strengthened or improved. What
are the challenges to achieving these improvements?
More proactive monitoring needs to be performed on a daily, weekly, and monthly basis to not only
track issue resolution, but also monitor health of systems and network. This requires additional work
hours or oversight resources that are not available today, but work procedures can be adjusted to
create basic preventative maintenance procedures which can then be scheduled, daily, weekly and
monthly that would provide better oversight of people and processes that in turn would improve overall
health of the administrative and academic systems of the campus as well as greater awareness of
service deficits occurring on campus.
We now have the tools to schedule and track these reviews. We just need to prioritize the time to set
them up within the support software we have in place.
18 | P a g e
D. PREVIOUSLY SCHEDULED ACTIVITIES
This subsection focuses on activities that were previously scheduled. An activity can address many
different aspects of your service/office/program, and ultimately is undertaken to improve or enhance
your service/office/program, and keep it current.
Activity scheduled
What success has
been achieved to
date on this activity?
1. Spring Forward
Colleague
Rejuvenation Project
65% complete with
project. Significant
improvement of
system operation
and rejuvenation of
staff utilizing
updated business
processes and
products. Added
over a dozen new
products to
environment to
address specific
needs such as
student planning,
degree audit and
synching of student
financials and
campus chart of
accounts
2. Deploy new
operational data
warehouse and
business intelligence
reporting tools
3. Deployed new help
desk system and
inventory
management iSupport
4. Deployed new
remote support
system - Bomgar
19 | P a g e
What challenges
Will activity
existed or continue continue into
to exist?
AY 14-15?
Migration to new
core system will
take significant
effort. Keeping
administrative
employees using
new process rather
than reverting to
old ones will
require regular
training and
review. Lastly,
getting wide
adoption of newer
systems will also
require training
and assessment to
show benefits to
students,
employees and
campus.
ODS has been
Each business area
implemented which will need to be
pulls data Colleague trained and
in a supported
reports built and
fashion and provides customized.
access to data for
reporting purposes
to larger set of users
other than
programmers.
Started to track and Training and
more efficiently
adoption of all
resolve help desk
users on campus.
requests. I have
greater insight into
ticket load, ticket
resolution time,
issue trends, and
communication to
users. Need to enter
in inventory items.
Just deployed.
Campus adoption
Limited successes to and compliance
date, but potential to
Will activity
continue into
AY 15-16?*
Yes.
No
Yes
Yes
Yes
Yes
No
No
5. Deployed new
remote desktop tool
deployment system Apporto
6. Deployed new
training and one-onone campus support
web conferencing
system –
GotoMeeting
7. Deployed paperless
board management
system – BoardDocs
8.Deployed new
online project
management system
– Smartsheet
9. Deployed new
website and content
management system
20 | P a g e
provide support to
computers and
iPads without
having to be
physically in front of
items.
Recently deployed,
but benefits have
already been
realized as we have
been able to push
out to all machines
at once or specific
machines the
applications
requested by faculty
members.
Recently deployed,
but already being
utilized by FRC and
ITR to create ondemand meetings
with vendors and
with campus
constituents.
Significant time of
the executive
secretary and team
has been saved. The
system mandates
and manages
process of building
and completion of
board agendas and
packets . The system
also manages the
meeting as it occurs
and created
summary notes after
the meeting is over.
Powerful tool that
integrates tightly
with GoogleDocs.
Smartsheet tracks
to-dos and
dependencies as well
as encourages
collaboration of
team members
around a project.
New website allows
for easy editing of
website content
without technical
experience. New
Awareness of the
campus of the
possibilities of the
tool so that we ITR
can utilize to
benefit their
program and
needs
No
No
Training
No
No
None
No
No
Training,
awareness and
adoption.
No
No
End users will
need to
continually update
and maintain web
content. Training
Yes
No
10. Created and
deployed 800 virtual
desktops to support
academic and
administrative
programs.
11. 300 new thin
clients
12. Deployed 72 new
multi-function
devices to replace
over 300 computers
look and feel is
much more inviting
and representative
of the quality
programs and
personnel at
Hartnell College.
This new technology
is one of the most
liberating and
opportunity filled
technologies the
campus has to offer.
Anyone on campus
or off that has access
to a virtual desktop
can access any
software application,
content or service
made available
through the desktop,
no matter their
location without any
special software
needing to be
installed.
300 new thin clients
represent a
generational leap in
speed and ease of
management in
comparison to the
computers they
replace. They take
much less power,
are compact and
emit little noise or
heat.
New multi-function
devices increase
flexibility and
toolset (print vs.
print, scan, copy,
fax, send to email,
send to folder)
available to campus
constituents.
will need to be
consistently
available online
and face to face.
Training and
awareness will be
needed as people
become familiar
and realize how
they can leveraged
for school and
work.
Yes
Yes.
None
No
No
Ongoing training,
awareness and
removal of hidden
personal printers,
scanners.
No
No
* For each activity that will continue into AY 2015-16 and that requires resources, submit a
separate resource request in Section III.
1. Evaluate the success of each activity scheduled, including activities completed and
those in progress. What measurable outcomes were achieved? Did the activities
and subsequent dialogue lead to significant change in service or program success?
21 | P a g e
Activity scheduled
Completed?
Measurable
Outcomes?
1. Spring Forward
Colleague
Rejuvenation Project
Completed:
Ability for student
to create ed plans.
Deployed a new
student degree audit
program (Degree
Audit)
Deployed new
student planning
tool (Colleague
Student Planning)
Deployed new
student orientation
tool (Cynosure)
Deployed new early
alert system for
student retention
Deployed new
finance chart of
accounts (Colleague
Finance)
Deployed new
faculty contracting
system (Colleague
HR)
In Progress:
Migration from old
colleague to SQL 18
2. Deploy new
operational data
warehouse and
business intelligence
reporting tools
ODS deployment is
complete. Reports
will be an ongoing
exercise for the next
2 years.
Ability for student
to receive better
orientation.
Ability of student
to trigger attrition
alert by inactivity
Tighter
synchronization of
student financials
and account
specifics with
business
operations.
Better employee
contract
management
Better over all
awareness of
Colleague
capabilities and
tools.
ITR and Student Services will be
able to show a direct correlation
to student success as a result of
these products.
Spring Forward has required a
major change in operations in
the areas it has affected saving
time, but also increasing the
ability of the institution to
address more pressing issues.
The changes have not left ITR
untouched. Running the systems
has required ITR to upgrade
machines these systems run on
as well as provide significant
training to all programmers.
Greater adoption
of Colleague
amongst the
campus
Faster machines
and greater
performance
Each business area
will now be able to
retrieve their own
reports and make
better decisions
accordingly.
Data can now be
analyzed and
visualized for the
common manager
and employee
rather than
institutional
22 | P a g e
Did activity lead to significant
change in service or program
success?
Yes. Confidence in ITR has
increased at this complex project
has been managed to
satisfaction of those involved.
ITR is able to better serve its
purpose to enable the use of
more efficient tools to increase
service and decrease overhead.
Yes. The new deployment has
caused business units to assess
the reports they have desired in
the past and either determined
they no longer need them or that
they could be improved for
greater benefit.
The process has helped units
request and even build their own
reports with training. This
increases the speed of reports
becoming available therefore
beneficial to the college.
3. Deployed new help
desk system and
inventory
management iSupport
Completed.
Started to track and
more efficiently
resolve help desk
requests. I have
greater insight into
ticket load, ticket
resolution time,
issue trends, and
communication to
users. Need to enter
in inventory items.
planning resources
Hartnell personnel
can configure
custom forms,
custom workflows,
and custom
integrations.
Workflow is now
possible as
Hartnell ITR
technicians can
write rules which
can be grouped
together to
perform almost
any task we can
imagine.
Better asset
tracking. iSupport
includes scanning
technology that
queries our
networks and
builds databases
with detected IT
assets.
4. Deployed new
remote support
system - Bomgar
5. Deployed new
remote desktop tool
deployment system Apporto
23 | P a g e
Completed.
Just deployed.
Limited successes to
date, but potential to
provide support to
computers and
iPads without
having to be
physically in front of
items.
Recently deployed,
but benefits have
already been
realized as we have
been able to push
out to all machines
at once or specific
machines the
applications
requested by faculty
members.
Remote access to
computer to
resolve issues is
now possible.
Greater reach with
small team.
Constituents feel
they are getting
more service
faster.
Universal
distribution or
focused
distribution of
applications to
computers with
the push of a
button is now
available.
Increased reach to
greater number of
Yes. The system will change
significantly the way we track
requests, respond to clients
issues, communicate before,
during and after a ticket has
been issued.
The software will allow me as a
manager to determine ticket
loads, resolution speed and
distribution.
This tool should help us become
a better ITR department and
servicer of the campus.
The positive reputation of ITR
has already improved and the
ability of our department to be
aware of and resolve more issues
has increased.
Yes. The Bomgar application
integrated with iSupport, is a
powerful combination that
allows the ITR team to fix issues
without being physically present.
It also allows for remote
conferencing with users in order
to resolve technical issues.
This technology will help us
close the gap on service deficit
currently articulated in surveys
and day-to-day interactions.
Yes. This new tool can make it
possible to distribute to all
computers automatically the
update to java or Silverlight. It
can deploy to a lab or a defined
group of computers, a
specialized application for a
class, a semester, or a year. The
time this app will save us is
immense and resolve the age old
problem of faculty giving us
software requests a week before
systems in shorter
amount of time.
school starts.
Increased
satisfaction and
appreciation of
ITR will attributed
to this tool.
6. Deployed new
training and one-onone campus support
web conferencing
system –
GotoMeeting
Recently deployed,
but already being
utilized by FRC and
ITR to create ondemand meetings
with vendors and
with campus
constituents.
Delivery of a
Hartnell App Store
will eventually add
additional value to
certain cohorts or
to the entire
campus.
Increased touch to
constituents.
Immediate
webinar or web
conference
initiation is now
possible.
Increased
accessibility of
personnel
regardless of
location to
conduct training
or hold
collaborative
discussion.
Yes. This tool has already been
used over 50 times in 2 months
by ITR to connect with vendors,
clients, classrooms and meeting
participants. The tool is very
easy to use to schedule or start
cold a session and then a
meeting in which information
may be shared. This will yet
another tool we have recently
required to increase our ability
to reach out with a small staff
and look big and responsive. It
has already enhanced our
training and support success
measures.
Access to
whiteboarding,
slide-sharing,
screen sharing or
many other typical
web-conferencing
tools.
7. Deployed paperless
board management
system – BoardDocs
24 | P a g e
Significant time of
the executive
secretary and team
has been saved. The
system mandates
and manages
process of building
Enhanced skill
sets for campus
due to greater
flexibility of
content delivery
Paperless system
has save time and
resources of the
campus.
Board meetings
are better
Yes. The BoardDocs software
saves incredible amounts of time
for the President’s office, it saves
reams of paper each event, and it
is critical to helping gather and
present data to the board and to
participants.
and completion of
board agendas and
packets . The system
also manages the
meeting as it occurs
and created
summary notes after
the meeting is over.
managed and keep
agenda rolling
forward.
System provides
better research
capabilities for
public to research
previous meetings.
System ties board
discussions to
strategic goals.
8.Deployed new
online project
management system
– Smartsheet
9. Deployed new
website and content
management system
10. Created and
deployed 800 virtual
desktops to support
academic and
administrative
programs.
25 | P a g e
Powerful tool that
integrates tightly
with GoogleDocs.
Smartsheet tracks
to-dos and
dependencies as well
as encourages
collaboration of
team members
around a project.
Increased
efficiency and
effective
management.
New website allows
for easy editing of
website content
without technical
experience. New
look and feel is
much more inviting
and representative
of the quality
programs and
personnel at
Hartnell College.
This new technology
is one of the most
liberating and
opportunity filled
technologies the
campus has to offer.
Anyone on campus
or off that has access
to a virtual desktop
can access any
software application,
content or service
Better
presentation of
Hartnell College
Saved paper.
Greater project
oversight.
Effective
consistent
templates for
spreadsheet
reports.
Distribution of
content
responsibility
Yes. Smartsheet has already
proved useful in moving forward
accreditation deliverables, key
IT projects, room retrofits, and
hardware migrations. The tool is
used primarily by the ITR, but
its is a tool available to the whole
campus. It makes our managers
much more organized, more
efficient and directed as
projects, tasks, and events take
place.
Yes. The new website will change
the perception and role of the
webmaster significantly changes
the way the campus will create,
post and socialize with others
about their contribution.
Lifecycle
management of
content
Greater flexibility
in support
academic and
administrative
users.
Greater range of
possibilities to
deploy software.
Greater support
and maintenance
Yes. Virtual Desktops have
changed the way we distribute
software to many computers at
once. It allows to respond to as
quickly. VDI is the wave of the
future
11. 300 new thin
clients
12. Deployed 72 new
multi-function
devices to replace
over 300 computers
26 | P a g e
made available
through the desktop,
no matter their
location without any
special software
needing to be
installed.
300 new thin clients
represent a
generational leap in
speed and ease of
management in
comparison to the
computers they
replace. They take
much less power,
are compact and
emit little noise or
heat.
ease.
New multi-function
devices increase
flexibility and
toolset (print vs.
print, scan, copy,
fax, send to email,
send to folder)
available to campus
constituents.
Tremendous
savings of paper
and toner.
Increase
computing quality
across the campus.
Uniformity of
system across
campus.
Yes. Thin clients year over year
will ensure the computing
environment will be fast and
reliable.
Increased
management of
end user
computing
Decreased burden
of supporting
printers.
Increased access
to printing and
other functions
across campus.
Yes. MFDs have reduced
workloads for IT so that
hundred of calls a year were
printer related. This initiative
will allow to track usage better,
allocate paper funds where
needed and deliver greater
printing flexibility to all
constituents.
III. ANNUAL ACTION PLAN
This section must be completed for ALL services/offices/non-instructional
programs, whether scheduled for annual or comprehensive review in spring
2014.
A. NEW ACTIVITIES
This subsection addresses new activities for, and continuing new activities into, AY 2015-16. An
activity can address many different aspects of your service/office/program, and ultimately is
undertaken to improve, enhance, and or keep your service/office/program current. A new activity may
or may not require additional resources.
1. List information concerning new projects or activities planned. Please keep in mind that
resources needed, if funded, would not be approved until spring 2015 and provided until
FY 2015-16. Ongoing activities involving resources that will no longer be available from
grant funds starting FY 2015-16 must be planned for appropriately.
Activity
1.
Consolidation of
our IT department
into a single
location as well as
an upgrade of our
server room
environment to
ensure consistent
power, cooling,
and security
controls.
27 | P a g e
Strategic
Plan
Goal(s)
No. &
Letter
(e.g.,
5A)*
2a,2b,4a,4
c
Related
SAOs, SLOs,
PLOs, or
goals
Desired
Outcome(s)
Resources
Needed
Person
Responsible
Provide fast
end user
computing
units and
reliable
printers,
keyboards,
mice, etc.
Students will
have
confidence in
their
communicati
on systems,
file services,
and virtual
and vendorprovided
software
solutions.
Greater
oversight
over team
members.
Greater
collaboration
and team
awareness.
Space on
campus to
accommoda
te entire
team. New
computer
staging
furniture,
cooling and
minor
construction
costs.
Matt Coombs
Dave Phillips
Kerry Gray
Stephen
Otero
Paul Chen
Increased
efficiencies in
all technology
areas,
increased
ability to
track and
assign
technology
related tasks
and projects,
increased
capability of
IT leadership
to meet
campus
strategic
goals,
increased
access to
information
for decision
making,
Estimated
Date of
Completion
(can be more
than one
year in
length)
Fall 2015
Comments
increased
oversight and
security of IT
systems and
processes.
Renew and
relocate
server room
infrastructure
, server room
is under a
bathroom, is
poorly
ventilated,
has holes in
the floor and
is over 14
years old. We
need to move
to the library
or parking
structure.
2.
Cognos Report
Build Out
3.
Continue
technology refresh
plan –400
computers a year
4.
Deploy additional
Storage Area
28 | P a g e
2a, 2b,3a,
3b,4c,
4d,5a
1a,2a,
2b,4c,5a
1a,4c,5a,6
a
Student’s labs
will have
brand new
computers,
and mice
pads.
Provide fast,
campus-wide
network
Increased
number of
people on
campus that
have the
ability,
knowledge
and desire to
access data
from the
SIS/ERP
without
having to wait
on IT or
technical
resources.
Increase
business
intelligence
capabilities
across
campus.
Maintenance
of acceptable
level of
computing
capability and
effective tools
on campus
for the
academic and
administrativ
e purposes of
the college.
Makes it
possible to
continue to
Professional
Consultants
Abel Rodarte
Dave Phillips
Professional
Consultants
Dec 2015
400 thin
clients
Stephen
Otero
Paul Chen
Aug 2015
Storage
Array
Kerry Gray
Aug 2015
Training
Network capacity
40TB
access to
both
connected
and wireless
users.
5.
Continue build-out
more sustainable
professional
development
(training) and
instructional
design
environment ,
additional
software seat for
curriculum
development,
microphone drops
for remote
attendees of
training sessions
and video
recording
equipment.
1a,2a,2b,3
b,4c,5a
6.
Smartroom
Repair/Upgrade
B110, KC109,
Steinbeck Hall,
Computer labs.
Replacement of 10
classroom
projectors across
campus.
3b,4c,5a
7.
Deployment of an
Unified Messaging
system to enhance
communication
and collaborative
integration
between key
business units and
the community.
2a,2b,4c,5
a
29 | P a g e
FRC/PDC
offerings
were
delivered
more often
and through
more varied
modalities.
grow the
number of
virtual
desktops we
are able to
maintain and
provision to
students and
programs.
Encouraged
environment
for consistent
improvement
and learning
amongst
employees/fa
culty
Microphone
drops in
ceiling,
Captivate
Software,
Web Cam,
iPad.
Megan
Blevins
Laura Lark
Jan 2015
Networked
projectors
and
whiteboards
need to help
us better
manage when
resources
need to be
replaced.
Projectors,
Smartboard
Equipment,
Daniel
Jimmeye
Jan 2015
Reliable
phone
system.
Certain
phones on
campus do
not have all
the features
of voicemail
and other
advanced
phone
messaging
capabilities –
Unified
Messaging
Equipment,
Phones
Matt Coombs
Spring 2015
Support
services of
the FRC/PDC
helped
develop skill
sets for a
greater
number of
employees.
Employees
will be
exposed to
new tools
they did not
have access
to before that
will enhance
their jobs
Faculty will
report that
their
computing
needs were
met with
appropriate
speed,
communicati
on and follow
through.
Provide
reliable and
modern
telephonic
and unified
messaging for
both
academic and
administrativ
e
effectiveness.
No need if
previous
Program Review
item
8.
Grants
Management
software, to give
the grants director
a tool to manage
and oversee all
grants currently in
management
across the college
including budget
and expected
deliverables.
9.
Filling vacancy in
programming staff
to manage and
respond to the
growing burden
being placed on IT
to support
business
intelligence,
student success,
program outcomes
and demand
analysis and
campus operations
2a,
2b,3a,4c,5
a,6a
10.
Identity
Management
System, to
enhance
integration, secure
data sharing and
collaborative
integration
between key
business systems.
1a,2a,2b,3
b,4c,5a
30 | P a g e
1a,2a,2b,3
c,4c,4d,5a
this initiative
would
equalize the
entire
campus and
given the
college better
fail-over in
the event of a
communicati
on server
failure.
Better over all
oversight
which will
lead to better
over all
decisions and
priorities as
well as
management
of key
resources.
Provide fast
end user
computing
units and
reliable
printers,
keyboards,
mice, etc.
Students will
have
confidence in
their
communicati
on systems,
file services,
and virtual
and vendorprovided
software
solutions.
Students will
be able to
access all of
their critical
systems with
one password
online.
Grants
Managemen
t Software
Matt Coombs
David Phillips
Jan 2015
Better
coverage for
critical
programmatic
requests from
all campus
divisions,
enhance
team skill set
to modern
programming
languages,
mobile and
database
integration
Full Time
Programmer
Dave Phillips
Matt Coombs
Abel Rodarte
June 2015
Increased
efficiencies
and business
process
connections
for end users.
More
sophisticated
single sign-on
and security
connections
between
applications,
increase
ability for self
service
password
Identity
Managemen
t Server and
Software
Matt Coombs
Dave Phillips
June 2015
No need if
previous
Program Review
item
11.
Improve work
conditions of
specific IT staff
members; desk
improvement,
work bench
additions and
connection of two
separated rooms.
Consolidate IT into
one area
12.
AV Equipment
Inventory
2a,2b,4c,5
a
Employees
will be
exposed to
new tools
they did not
have access
to before that
will enhance
their jobs
2a,4c,5a
Employees
will be
exposed to
new tools
they did not
have access
to before that
will enhance
their jobs
13.
Flat screen
monitor for IT
Director Office
2a,3b,4c
14.
IT Staff ITIL
Certification
Training and
continued VMware
education
2a,2b,3b,
4c,4d,5a,6
a
15.
Memory upgrade
2a,2b,3b,
4c,5a
31 | P a g e
Employees
will be
exposed to
new tools
they did not
have access
to before that
will enhance
their jobs
reset.
Improved
productivity
of IT
resources,
increased job
satisfaction,
increased
efficiencies in
repairing and
deploying
computers
Increased
classroom
and meeting
room
presentation
quality and
audio visual
performance.
Increased
usage of
office space
for meetings,
increased
productivity
to display
project
information
and plans,
increased
oversight to
display status
of systems
Provide
professional
development
for IT staff in
industry
standards for
managing
projects,
resources and
help desk
requests.
Increased
ability to
support
complex
environments
, increased
job
satisfaction
and
leadership
from IT
resources.
Increased
speed and
Desk, Join
two room
into 1,
Consolidate
IT
Dave Phillips
Matt Coombs
Jan 2015
Projector
bulbs,
replacement
document
cameras,
web cam,
polycom
phone, and
KVM
Switches
Monitor
Installer
Matt Coombs
Jan 2015
Dave Phillips
Training
Dave Phillips
June 2015
Memory
DIMMS
Paul Chen
Jan 2015
for existing servers
to lengthen the life
of existing older
servers and
enhance and
optimize speed.
16.
IT equipment
supplies, mouse
pads, keyboards,
web cams, mice,
etc.
2a,2b,3b,
4c
17.
Additional wireless
access points to
increase capacity
in high density
classrooms
2a,2b,3b,
4c,5a
18.
Programmer
Analysts Computer
Refresh – new
tower for each
programmer
1a,2a,2b,3
b,4c,5a
19.
Laptop Cart
Refresh
1a,2a,2b,3
b,4c,5a
32 | P a g e
Provide fast
end user
computing
units and
reliable
printers,
keyboards,
mice, etc.
Students will
have
confidence in
their
communicati
on systems,
file services,
and virtual
and vendorprovided
software
solutions.
Provide fast
end user
computing
units and
reliable
printers,
keyboards,
mice, etc.
Students will
have
confidence in
their
communicati
on systems,
file services,
and virtual
and vendorprovided
software
solutions.
Provide fast
end user
computing
units and
reliable
printers,
keyboards,
operational
capacity of
existing
servers.
Increased
performance
by 30-40
percent.
Improved
computing
environment
for students
and staff,
increased
classroom
computing
environment
mouse pads,
keyboards,
web cams,
mice
Stephen
Otero
Jan 2015
Improve
flexibility and
capacity to
use wireless
devices
during
instruction
Improve
productivity
and speed of
developer
work.
Meriaki
Access
Points
Eric Price
Jan 2015
3 new
computer
towers
Dave Phillips
June 2015
Upgrade and
refresh
mobile cart of
laptops
New laptops
to go into
existing cart
Daniel
Jimmeye
Jan 2015
mice, etc.
Students will
have
confidence in
their
communicati
on systems,
file services,
and virtual
and vendorprovided
software
solutions.
* See Appendix A for a list of the 11 goals in the college’s Strategic Plan.
33 | P a g e
Activity 1- Consolidation of our IT department
Consolidation of our IT department into a single location as well as an upgrade of our server room environment to ensure consistent
power, cooling, and security controls.
Consolidation of the IT department and moving of the server room will ensure the continued operation of the computing systems of
the campus. The activity does not require any extra staffing, but it will require shifting of employee workspaces resulting in expected
resistance from the staff affected. There may need to be additional work furniture brought in as well. But moving the IT department
will move IT personnel to a central location to collaborate and coordinate better. This will also allow better oversight of the coming
and going of the employees. This consolidation will place helpdesk personnel next to those executing on help desk tickets. It will also
place all qualified personnel next to the critical server room resources with which they need to interact.
SLO Supported
Network
Provide assurance that the campus data network environment has been provided with sufficient controls and protection
mechanisms in order that the educational and business functions of the college are not disrupted by attack or misuse.
Academic and Administration
Providing reliable technological environment for and operation of campus computing systems, communication systems, file
services, and virtual and vendor-provided software solutions.
Develop information technology solutions for services that are requested by administration, divisions, departments and programs.
Support the student learning environment
Planning, Purchasing and Asset Management
Support the campus in planning and purchasing technology
Track IT Inventory for asset planning purposes.
Assist in automation of planning, maintenance of support and campus operations.
Help Desk
Provide timely response to initial request.
SPGs Supported
Goal 2A: Hartnell College will provide a supportive, innovative, and collaborative learning environment to help students pursue
and achieve educational success.
Goal 2B: Hartnell College will provide a supportive, innovative, and collaborative learning environment that addresses and meets
the diverse learning needs of students.
Goal 4B: Hartnell College is committed to having its physical plant, furnishings, and grounds maintained and replaced in a planned
and scheduled way to support learning, safety, security, and access.
Goal 4C: Hartnell College will maintain a current, user-friendly technological infrastructure that serves the needs of students and
employees.
a) Does this activity span multiple years?
NO
If yes, describe the action plan for completion of this activity.
b) What measureable outcomes are expected from this activity? List indicators of
success.
Increased accountability and awareness of engagement will be tracked and reported from managers and from other staff.
ITR staff coordination and collaboration will be demonstrated by increased tem projects and coordinated issue resolution. iSupport
will be able to indicate this increased coordination.
Safety of computer and server system, no longer residing under a bathroom and in a building with adequate cooling will be obvious
and welcomed.
c) What are the barriers to achieving success in this activity?
Moving of server room will require infrastructure be upgraded in the Library to receive the additional racked servers.
Moving of personnel will require transition of current office locations and will meet resistance.
Activity 2 – Build-out Cognos Reports
Cognos Report Build Out
Cognos Report Build Out is an activity that requires a technical expert to help build out major reports inside the Cognos environment.
Additionally, ITR resources are required to reach out to every academic and business unit to determine reporting needs and existing
reports. These reports will be used for operational and strategic purposes. The intent is to have a single reporting interface for all
campus reporting and to help users learn how to derive their own reports and data given the ease of use of the “run” reports tools.
While these tools are intended for business users, there is significant effort to prepare the environment and set report templates that
serve the business users and most importantly create a operable source of data elements in a repository for non-technical people to
draw from to build reports.
SLO Supported
Academic and Administration
Providing reliable technological environment for and operation of campus computing systems, communication systems, file
services, and virtual and vendor-provided software solutions.
Develop information technology solutions for services that are requested by administration, divisions, departments and programs.
Support the student learning environment
Planning, Purchasing and Asset Management
Support the campus in planning and purchasing technology
Assist in automation of planning, maintenance of support and campus operations.
Help Desk
Provide timely response to initial request.
SPGs Supported
Goal 1A: Hartnell College will provide higher education, workforce development, and lifelong learning opportunities—with
seamless pathways—to all of the college’s present and prospective constituent individuals and groups.
Goal 2A: Hartnell College will provide a supportive, innovative, and collaborative learning environment to help students pursue
and achieve educational success.
Goal 2B: Hartnell College will provide a supportive, innovative, and collaborative learning environment that addresses and meets
the diverse learning needs of students.
Goal 3A: Hartnell College is committed to 1) increasing diversity among its employees; 2) providing an environment that is safe for
and inviting to diverse persons, groups, and communities; and 3) becoming a model institution of higher education whose respect
for diversity is easily seen and is fully integrated throughout its policies, practices, facilities, signage, curricula, and other
reflections of life at the college.
Goal 3B: To attract and retain highly qualified employees, Hartnell College is committed to providing and supporting relevant,
substantial professional development opportunities.
35 | P a g e
Goal 4C: Hartnell College will maintain a current, user-friendly technological infrastructure that serves the needs of students and
employees.
Goal 5A: Hartnell College will provide programs and services that are relevant to the real-world needs of its diverse student
population, while also developing and employing a culture of innovation that will lead to improved institutional effectiveness and
student learning.
a) Does this activity span multiple years?
Perhaps
If yes, describe the action plan for completion of this activity.
The Cognos Build Out activity may extend into another year. If this occurs, it will be the result of more reports needed than our
resources will have time to complete. This will lead to us to continuing efforts of understanding reporting needs and developing and
training users to create those reports.
b) What measureable outcomes are expected from this activity? List indicators of
success.
Increased accountability and awareness of constituent needs and trends.
Business intelligence will provide more accurate historical data, real-time updates, synthesis between departmental data,
forecasting and trending, and even predictive 'what if?' analysis," eliminating the need to guesstimate.
BI users can quickly get answers to business questions, rather than spending hours reading through volumes of printed reports.
Non-technical users will have access key business metrics, reports and dashboards on mobiles devices like their iPhone, iPad, Droid
or BlackBerry, giving people access to critical business information on the fly.
Allows college to gain visibility into how constituents are interacting whether students or employees.
c) What are the barriers to achieving success in this activity?
Getting access and time with business users.
Securing time of the right qualified people to build out reports and data model.
Activity 3 - Continue technology 5 year refresh plan
Technology Refresh Plan – Add 400 more thin clients
In an effort to stay ahead of the technology curve, we need to replace equipment no more than every 6 years. We have 2500
computers on campus. This means that we need to replace between 400-500 computers every year. We are only focusing on end-user
systems, but future PPA process and strategic plan should include server hardware.
SLO Supported
Academic and Administration
Providing reliable technological environment for and operation of campus computing systems, communication systems, file
services, and virtual and vendor-provided software solutions.
Develop information technology solutions for services that are requested by administration, divisions, departments and programs.
36 | P a g e
Support the student learning environment
Planning, Purchasing and Asset Management
Support the campus in planning and purchasing technology
Assist in automation of planning, maintenance of support and campus operations.
Educational Environment Technologies
Providing reliable operation of campus enhanced technology in the classroom.
Provide faculty with responsive support and technology tools to enhance their ability to deliver quality education.
Support and deliver on campus enhanced technology plans required by divisions, departments, programs and students.
SPGs Supported
Goal 1A: Hartnell College will provide higher education, workforce development, and lifelong learning opportunities—with
seamless pathways—to all of the college’s present and prospective constituent individuals and groups.
Goal 2A: Hartnell College will provide a supportive, innovative, and collaborative learning environment to help students pursue
and achieve educational success.
Goal 2B: Hartnell College will provide a supportive, innovative, and collaborative learning environment that addresses and meets
the diverse learning needs of students.
Goal 4C: Hartnell College will maintain a current, user-friendly technological infrastructure that serves the needs of students and
employees.
Goal 5A: Hartnell College will provide programs and services that are relevant to the real-world needs of its diverse student
population, while also developing and employing a culture of innovation that will lead to improved institutional effectiveness and
student learning.
a) Does this activity span multiple years?
Yes
If yes, describe the action plan for completion of this activity.
Each year, ITR will recommend purchasing 400-500 units to replace aging computers. The computers will be tracked by serial
number or bar code to determine which units will be switched out.
b) What measureable outcomes are expected from this activity? List indicators of
success.
Satisfied students who are using up-to-date systems which perform well in class and in preparation.
Instructors will report satisfaction with the technology in the classroom to support their teaching and the students learning.
The campus will be able to take advantage of other technology advances because our infrastructure will allow it.
Semi-annual survey results will report satisfaction by 80 percent or better that technology in the classroom supports learning and
teaching.
c) What are the barriers to achieving success in this activity?
Continued funding is not a concern, but the plan relies on a dedicated renewal of computers and that will require consistent year
over year of funding.
37 | P a g e
Activity 4 - Deploy additional Storage Area Network capacity 40TB
Deploy additional Storage Area Network capacity 40TB
The computing infrastructure of the academic and administrative server and computer environments rely heavily on storage. We
have about 60 terabytes of storage today, we believe we will need 3x that much over the next 5 years. We do not want to over buy as
storage costs go down each year. This activity is buying enough storage to last 2.5-3 years.
SLO Supported
Academic and Administration
Providing reliable technological environment for and operation of campus computing systems, communication systems, file
services, and virtual and vendor-provided software solutions.
Develop information technology solutions for services that are requested by administration, divisions, departments and programs.
Support the student learning environment
Planning, Purchasing and Asset Management
Support the campus in planning and purchasing technology
Assist in automation of planning, maintenance of support and campus operations.
Educational Environment Technologies
Providing reliable operation of campus enhanced technology in the classroom.
Provide faculty with responsive support and technology tools to enhance their ability to deliver quality education.
Support and deliver on campus enhanced technology plans required by divisions, departments, programs and students.
SPGs Supported
Goal 1A: Hartnell College will provide higher education, workforce development, and lifelong learning opportunities—with
seamless pathways—to all of the college’s present and prospective constituent individuals and groups.
Goal 2A: Hartnell College will provide a supportive, innovative, and collaborative learning environment to help students pursue
and achieve educational success.
Goal 2B: Hartnell College will provide a supportive, innovative, and collaborative learning environment that addresses and meets
the diverse learning needs of students.
Goal 4C: Hartnell College will maintain a current, user-friendly technological infrastructure that serves the needs of students and
employees.
Goal 5A: Hartnell College will provide programs and services that are relevant to the real-world needs of its diverse student
population, while also developing and employing a culture of innovation that will lead to improved institutional effectiveness and
student learning.
a) Does this activity span multiple years?
No
If yes, describe the action plan for completion of this activity.
Each year, ITR will recommend purchasing 400-500 units to replace aging computers. The computers will be tracked by serial
number or bar code to determine which units will be switched out.
38 | P a g e
b) What measureable outcomes are expected from this activity? List indicators of
success.
Adequate storage to make room for virtual clients, thin clients and cloud storage. Users will indicate that they have adequate space
to store their files up to a point.
The performance of virtual and thin clients will be satisfactory as reported by end users via semi-annual survey and iSupport tickets
will not indicate a trend of performance or storage issues.
c) What are the barriers to achieving success in this activity?
Budgeting for additional storage before it is needed.
Activity 5 - Build-out of a more sustainable professional development (training) and
instructional design environment .
As the Professional Development Center (PDC) grows in importance and in popularity, the center needs to adapt and grow in order to
meet demand with the small resources that run the center. It is then important to build into the center, the ability to hold remote
classes or have attendees be supported by remote employees. First of all, the center needs microphone drops added to the ceiling so
those attending online can hear comments and questions from the face-to-face attendees. This will also provide a precursor of the
technology required for “Course Capture” in the future. The center would need to have a way to reach or interact with a remote
instructional technologist without having to know how to use tele-conferencing software. A virtual face can be accomplished by
having an iPad always in place on a stand and the instructional technologist can be called up on that device at will throughout the
day. It can also be used in trainings so the audience can see and hear the employee during training. Additional software is also
needed to meet the demand of instructors that are building out course content.
SLO Supported
Academic and Administration
Providing reliable technological environment for and operation of campus computing systems, communication systems, file
services, and virtual and vendor-provided software solutions.
Develop information technology solutions for services that are requested by administration, divisions, departments and programs.
Support the student learning environment
Planning, Purchasing and Asset Management
Support the campus in planning and purchasing technology
Assist in automation of planning, maintenance of support and campus operations.
Pedagogical Development Support/Professional Development Support
Support the campus human resources professional development goals by providing readily available training programs in relevant
subject areas in multiple formats at variable times of the day and evening.
Provide course content development support and faculty software and technical training to enhance the quality of instruction,
methods and content.
Educational Environment Technologies
Providing reliable operation of campus enhanced technology in the classroom.
Provide faculty with responsive support and technology tools to enhance their ability to deliver quality education.
39 | P a g e
Support and deliver on campus enhanced technology plans required by divisions, departments, programs and students.
SPGs Supported
Goal 1A: Hartnell College will provide higher education, workforce development, and lifelong learning opportunities—with
seamless pathways—to all of the college’s present and prospective constituent individuals and groups.
Goal 2A: Hartnell College will provide a supportive, innovative, and collaborative learning environment to help students pursue
and achieve educational success.
Goal 2B: Hartnell College will provide a supportive, innovative, and collaborative learning environment that addresses and meets
the diverse learning needs of students.
Goal 4C: Hartnell College will maintain a current, user-friendly technological infrastructure that serves the needs of students and
employees.
Goal 3A: Hartnell College is committed to 1) increasing diversity among its employees; 2) providing an environment that is safe for
and inviting to diverse persons, groups, and communities; and 3) becoming a model institution of higher education whose respect
for diversity is easily seen and is fully integrated throughout its policies, practices, facilities, signage, curricula, and other
reflections of life at the college.
Goal 3B: To attract and retain highly qualified employees, Hartnell College is committed to providing and supporting relevant,
substantial professional development opportunities.
Goal 5A: Hartnell College will provide programs and services that are relevant to the real-world needs of its diverse student
population, while also developing and employing a culture of innovation that will lead to improved institutional effectiveness and
student learning.
a) Does this activity span multiple years?
No
If yes, describe the action plan for completion of this activity.
b) What measureable outcomes are expected from this activity? List indicators of
success.
Reported and trackable satisfaction with support given at the PDC by instructional technologists via post training surveys and semiannual survey. 80% will indicate satisfaction.
Frequency and number of training offered with attendees both remote and in person tracked by after training or assistance survey.
10 trainings a month with remote attendees.
Number of iSupport or scheduled Google form sessions with virtual helpers/designers. 10 a month
c) What are the barriers to achieving success in this activity?
Fear of technology from certain faculty could prohibit adoption.
Technology will rely on an in person designer/trainer to set the virtual person up. The process needs to be quick and painless
Activity 6 - Smartroom Repair/Upgrade B110, KC109, Steinbeck Hall, Computer labs.
40 | P a g e
Smartroom Repair/Upgrade B110, KC109, Steinbeck Hall, Computer labs. Includes replacement of 10 classroom projectors across
campus as well as repairs to smartboards, document cameras and speakers. Many of the items are over 7-8 years old and are ready
for replacement.
SLO Supported
Academic and Administration
Providing reliable technological environment for and operation of campus computing systems, communication systems, file
services, and virtual and vendor-provided software solutions.
Develop information technology solutions for services that are requested by administration, divisions, departments and programs.
Support the student learning environment
Planning, Purchasing and Asset Management
Support the campus in planning and purchasing technology
Assist in automation of planning, maintenance of support and campus operations.
Pedagogical Development Support/Professional Development Support
Support the campus human resources professional development goals by providing readily available training programs in relevant
subject areas in multiple formats at variable times of the day and evening.
Provide course content development support and faculty software and technical training to enhance the quality of instruction,
methods and content.
Educational Environment Technologies
Providing reliable operation of campus enhanced technology in the classroom.
Provide faculty with responsive support and technology tools to enhance their ability to deliver quality education.
Support and deliver on campus enhanced technology plans required by divisions, departments, programs and students.
SPGs Supported
Goal 1A: Hartnell College will provide higher education, workforce development, and lifelong learning opportunities—with
seamless pathways—to all of the college’s present and prospective constituent individuals and groups.
Goal 2A: Hartnell College will provide a supportive, innovative, and collaborative learning environment to help students pursue
and achieve educational success.
Goal 2B: Hartnell College will provide a supportive, innovative, and collaborative learning environment that addresses and meets
the diverse learning needs of students.
Goal 4C: Hartnell College will maintain a current, user-friendly technological infrastructure that serves the needs of students and
employees.
Goal 3B: To attract and retain highly qualified employees, Hartnell College is committed to providing and supporting relevant,
substantial professional development opportunities.
Goal 5A: Hartnell College will provide programs and services that are relevant to the real-world needs of its diverse student
population, while also developing and employing a culture of innovation that will lead to improved institutional effectiveness and
student learning.
a) Does this activity span multiple years?
No
If yes, describe the action plan for completion of this activity.
41 | P a g e
b) What measureable outcomes are expected from this activity? List indicators of
success.
Reported and trackable satisfaction with quality technology tools for instruction via reduced number of tickets for classroom issues
and semi annual survey. 80% will indicate satisfaction.
c) What are the barriers to achieving success in this activity?
Updated technology needs to be supported correctly. Training of faculty on use and was to leverage will be key.
Technology will always rely on correct use. Placing updated technology does not ensure positive results.
Activity 7 – Deployment of a Unified Messaging system
Deployment of a Unified Messaging system to enhance communication and collaborative integration between key business units and
the community. Unified messaging (or UM) is the integration of different electronic messaging and communications media (e-mail,
SMS, fax, voicemail, video messaging, etc.) technologies into a single interface, accessible from a variety of different devices. While
traditional communications systems delivered messages into several different types of stores such as voicemail systems, e-mail
servers, and stand-alone fax machines, with Unified Messaging all types of messages are stored in one system. Voicemail messages,
for example, can be delivered directly into the user's inbox and played either through a headset or the computer's speaker. This
simplifies the user's experience (only one place to check for messages) and can offer new options for workflow such as appending
notes or documents to forwarded voicemails. This activity can significantly enhance communication and dropped opportunities to
assist and help.
SLO Supported
Academic and Administration
Providing reliable technological environment for and operation of campus computing systems, communication systems, file
services, and virtual and vendor-provided software solutions.
Develop information technology solutions for services that are requested by administration, divisions, departments and programs.
Support the student learning environment
Planning, Purchasing and Asset Management
Assist in automation of planning, maintenance of support and campus operations.
Pedagogical Development Support/Professional Development Support
Support the campus human resources professional development goals by providing readily available training programs in relevant
subject areas in multiple formats at variable times of the day and evening.
Provide course content development support and faculty software and technical training to enhance the quality of instruction,
methods and content.
SPGs Supported
Goal 4B: Hartnell College is committed to having its physical plant, furnishings, and grounds maintained and replaced in a planned
and scheduled way to support learning, safety, security, and access.
Goal 4C: Hartnell College will maintain a current, user-friendly technological infrastructure that serves the needs of students and
employees.
Goal 5A: Hartnell College will provide programs and services that are relevant to the real-world needs of its diverse student
population, while also developing and employing a culture of innovation that will lead to improved institutional effectiveness and
student learning.
42 | P a g e
a) Does this activity span multiple years?
No
If yes, describe the action plan for completion of this activity.
d) What measureable outcomes are expected from this activity? List indicators of
success.
Messages will be more visible and less siloed making people easier to reach and issues quicker resolved.
Some employees on campus don’t even have voice mail so the leap in features will be welcomed.
Users of the UM system will report additional efficiencies in communication and enhanced productivity in ways that benefit the
campus and students.
e) What are the barriers to achieving success in this activity?
Overall switch from one phone system to another. It will most likely require a learning curve and meet some resistance.
Activity 8 – Grants Management Software
Grants Management software, to give the grants director a tool to manage and oversee all grants currently in management across
the college including budget and expected deliverables. Each grant awarded, and we have many, commits us to do what we said we
would do when “selling” the granting body on Hartnell versus another college. Once we are awarded we have reporting
responsibilities, fiscal management burden and execution requirements. Grant Management won’t do our work for us, but it will lift
some of the burden to manage the money and personnel specifics to make sure budgets are maintained and deliverables are tracked.
This software would remove some of the day to day overhead releasing our talent to look for new opportunities.
SLO Supported
Academic and Administration
Providing reliable technological environment for and operation of campus computing systems, communication systems, file
services, and virtual and vendor-provided software solutions.
Develop information technology solutions for services that are requested by administration, divisions, departments and programs.
Support the student learning environment
Planning, Purchasing and Asset Management
Support the campus in planning and purchasing technology
Assist in automation of planning, maintenance of support and campus operations.
Pedagogical Development Support/Professional Development Support
Support the campus human resources professional development goals by providing readily available training programs in relevant
subject areas in multiple formats at variable times of the day and evening.
Provide course content development support and faculty software and technical training to enhance the quality of instruction,
methods and content.
Educational Environment Technologies
Support and deliver on campus enhanced technology plans required by divisions, departments, programs and students.
43 | P a g e
SPGs Supported
Goal 1A: Hartnell College will provide higher education, workforce development, and lifelong learning opportunities—with
seamless pathways—to all of the college’s present and prospective constituent individuals and groups.
Goal 2A: Hartnell College will provide a supportive, innovative, and collaborative learning environment to help students pursue
and achieve educational success.
Goal 2B: Hartnell College will provide a supportive, innovative, and collaborative learning environment that addresses and meets
the diverse learning needs of students.
Goal 4B: Hartnell College is committed to having its physical plant, furnishings, and grounds maintained and replaced in a planned
and scheduled way to support learning, safety, security, and access.
Goal 4C: Hartnell College will maintain a current, user-friendly technological infrastructure that serves the needs of students and
employees.
Goal 5A: Hartnell College will provide programs and services that are relevant to the real-world needs of its diverse student
population, while also developing and employing a culture of innovation that will lead to improved institutional effectiveness and
student learning.
a) Does this activity span multiple years?
No
If yes, describe the action plan for completion of this activity.
b) What measureable outcomes are expected from this activity? List indicators of
success.
Grants management systems ensure a campus maintains a good reputation due to remaining in tight compliance with grant
requirements. Hartnell should expect to credit more grants being secured by allowing the development office to worry less about
the minutia and more about the opportunities.
Users of the grants management system will report additional time to do other things that benefit the campus and students.
c) What are the barriers to achieving success in this activity?
Implementation and full utilization of the system requires full engagement with the deployment process to ensure the rules are set
up appropriately for our school and the types of grants we secure.
Activity 9 - Filling vacancy in programming staff to manage and respond to the
growing burden being placed on IT to support business intelligence, student success,
program outcomes and demand analysis and campus operations
ITR has been down a developer for almost 5 years. The number of systems ITR is asked to implement, maintain, integrate, upgrade
and customize is daunting for 3 developers. There is a significant need to increase the skill set present at Hartnell college to maintain
some of the newer systems deployed at Hartnell as well as take advantage of technologies that Hartnell will be expected to deploy in
the future. These skills are hard to develop under the load our current developer are carrying. They are hard to develop period. They
can be acquired much quicker through a new hire which could then be asked to focus on the newer systems of the college.
SLO Supported
Academic and Administration
Providing reliable technological environment for and operation of campus computing systems, communication systems, file
services, and virtual and vendor-provided software solutions.
44 | P a g e
Develop information technology solutions for services that are requested by administration, divisions, departments and programs.
Support the student learning environment
Planning, Purchasing and Asset Management
Support the campus in planning and purchasing technology
Assist in automation of planning, maintenance of support and campus operations.
Pedagogical Development Support/Professional Development Support
Support the campus human resources professional development goals by providing readily available training programs in relevant
subject areas in multiple formats at variable times of the day and evening.
Provide course content development support and faculty software and technical training to enhance the quality of instruction,
methods and content.
Educational Environment Technologies
Support and deliver on campus enhanced technology plans required by divisions, departments, programs and students.
SPGs Supported
Goal 1A: Hartnell College will provide higher education, workforce development, and lifelong learning opportunities—with
seamless pathways—to all of the college’s present and prospective constituent individuals and groups.
Goal 2A: Hartnell College will provide a supportive, innovative, and collaborative learning environment to help students pursue
and achieve educational success.
Goal 2B: Hartnell College will provide a supportive, innovative, and collaborative learning environment that addresses and meets
the diverse learning needs of students.
Goal 4C: Hartnell College will maintain a current, user-friendly technological infrastructure that serves the needs of students and
employees.
Goal 5A: Hartnell College will provide programs and services that are relevant to the real-world needs of its diverse student
population, while also developing and employing a culture of innovation that will lead to improved institutional effectiveness and
student learning.
a) Does this activity span multiple years?
No
If yes, describe the action plan for completion of this activity.
b) What measureable outcomes are expected from this activity? List indicators of
success.
Increased skillset in the stable of developers in ITR. This means enhanced capabilities and better run projects.
Skillsets will include mobile development and web services integration experience. This will present new solutions and better
integration for the college in the future.
c) What are the barriers to achieving success in this activity?
Finding and attracting the talent to Hartnell College.
45 | P a g e
Activity 10 - Deployment of an identity management system
Deployment of an identity management system to enhance integration, secure data sharing and collaborative integration between
key business systems. This activity and technology is critical to integrating systems on campus together and with systems off campus
when that opportunity arises. This technology allows a top level security negotiator to exist that allows two completely different
systems using different authentication methods to talk to each other at the process level, not just data.
SLO Supported
Academic and Administration
Providing reliable technological environment for and operation of campus computing systems, communication systems, file
services, and virtual and vendor-provided software solutions.
Develop information technology solutions for services that are requested by administration, divisions, departments and programs.
Support the student learning environment
Planning, Purchasing and Asset Management
Support the campus in planning and purchasing technology
Assist in automation of planning, maintenance of support and campus operations.
Pedagogical Development Support/Professional Development Support
Support the campus human resources professional development goals by providing readily available training programs in relevant
subject areas in multiple formats at variable times of the day and evening.
Provide course content development support and faculty software and technical training to enhance the quality of instruction,
methods and content.
Educational Environment Technologies
Support and deliver on campus enhanced technology plans required by divisions, departments, programs and students.
SPGs Supported
Goal 1A: Hartnell College will provide higher education, workforce development, and lifelong learning opportunities—with
seamless pathways—to all of the college’s present and prospective constituent individuals and groups.
Goal 2A: Hartnell College will provide a supportive, innovative, and collaborative learning environment to help students pursue
and achieve educational success.
Goal 2B: Hartnell College will provide a supportive, innovative, and collaborative learning environment that addresses and meets
the diverse learning needs of students.
Goal 4C: Hartnell College will maintain a current, user-friendly technological infrastructure that serves the needs of students and
employees.
Goal 5A: Hartnell College will provide programs and services that are relevant to the real-world needs of its diverse student
population, while also developing and employing a culture of innovation that will lead to improved institutional effectiveness and
student learning.
a) Does this activity span multiple years?
No
If yes, describe the action plan for completion of this activity.
46 | P a g e
b) What measureable outcomes are expected from this activity? List indicators of
success.
Reported ease of use of combined technologies such as self-service password reset for all system the constituent would log into or
tight integration between all applications a user could have access to logging first into a portal or a mobile app. 75% people would
report success in interacting with multiple vendor systems without having to log in again.
Reported benefit from not having to have multiple logins for the systems needed for academic or administrative work. 80% of
students of employees will report satisfaction with the benefit or changed experience after technology is deployed.
c) What are the barriers to achieving success in this activity?
Skill sets would need to be developed and be essential to an install.
Activity 11 – Consolidate and Improve IT Work Environment
Improved productivity of IT resources, increased job satisfaction, increased efficiencies in repairing and deploying computers.
SLO Supported
Academic and Administration
Providing reliable technological environment for and operation of campus computing systems, communication systems, file
services, and virtual and vendor-provided software solutions.
Develop information technology solutions for services that are requested by administration, divisions, departments and programs.
Planning, Purchasing and Asset Management
Support the campus in planning and purchasing technology
Assist in automation of planning, maintenance of support and campus operations.
Pedagogical Development Support/Professional Development Support
Support the campus human resources professional development goals by providing readily available training programs in relevant
subject areas in multiple formats at variable times of the day and evening.
Provide course content development support and faculty software and technical training to enhance the quality of instruction,
methods and content.
Educational Environment Technologies
Support and deliver on campus enhanced technology plans required by divisions, departments, programs and students.
SPGs Supported
Goal 1A: Hartnell College will provide higher education, workforce development, and lifelong learning opportunities—with
seamless pathways—to all of the college’s present and prospective constituent individuals and groups.
Goal 2A: Hartnell College will provide a supportive, innovative, and collaborative learning environment to help students pursue
and achieve educational success.
Goal 2B: Hartnell College will provide a supportive, innovative, and collaborative learning environment that addresses and meets
the diverse learning needs of students.
47 | P a g e
Goal 4C: Hartnell College will maintain a current, user-friendly technological infrastructure that serves the needs of students and
employees.
a) Does this activity span multiple years?
No
If yes, describe the action plan for completion of this activity.
b) What measureable outcomes are expected from this activity? List indicators of
success.
Improved oversight and awareness of IT personnel activities, status, availability and location. Increased output and effectiveness
would result from improved workspace and accountability. Increased coordination between software and computer services will
improve shared proactive and preventative activities and projects. This can be measured by the increased satisfaction from the
campus directly related to services rendered.
c) What are the barriers to achieving success in this activity?
Finding space on campus, finding budget to perform improvements of physical space.
Activity 12 - AV Equipment Inventory
AV is under fire at all times to replace bulbs, provide equipment, deliver equipment and supplies. This equipment is expected to be
reliable and work. AVs existing equipment needs updating.
SLO Supported
Academic and Administration
Providing reliable technological environment for and operation of campus computing systems, communication systems, file
services, and virtual and vendor-provided software solutions.
Develop information technology solutions for services that are requested by administration, divisions, departments and programs.
Support the student learning environment
Planning, Purchasing and Asset Management
Support the campus in planning and purchasing technology
Educational Environment Technologies
Support and deliver on campus enhanced technology plans required by divisions, departments, programs and students.
SPGs Supported
Goal 2A: Hartnell College will provide a supportive, innovative, and collaborative learning environment to help students pursue
and achieve educational success.
Goal 4C: Hartnell College will maintain a current, user-friendly technological infrastructure that serves the needs of students and
employees.
Goal 5A: Hartnell College will provide programs and services that are relevant to the real-world needs of its diverse student
population, while also developing and employing a culture of innovation that will lead to improved institutional effectiveness and
student learning.
a) Does this activity span multiple years?
48 | P a g e
No
If yes, describe the action plan for completion of this activity.
b) What measureable outcomes are expected from this activity? List indicators of
success.
Reliable equipment that supports instructional, celebratory, campus or administrative events will be delivered to said events.
Campus will take pride in the service and the quality of Hartnell AV services and the associated equipment increasing the respect
and expectation of the services from ITR. 80% of students or employees will report satisfaction with the equipment after technology
is deployed.
c) What are the barriers to achieving success in this activity?
None
Activity 13 - Flat screen monitor for IT Director Office
Deployment of monitor in the ITS directors office will enhance his ability to hold meetings and display digital documents in support of
projects and management of the IT department and associated projects
SLO Supported
Academic and Administration
Providing reliable technological environment for and operation of campus computing systems, communication systems, file
services, and virtual and vendor-provided software solutions.
Develop information technology solutions for services that are requested by administration, divisions, departments and programs.
Support the student learning environment
Planning, Purchasing and Asset Management
Support the campus in planning and purchasing technology
Assist in automation of planning, maintenance of support and campus operations.
Educational Environment Technologies
Support and deliver on campus enhanced technology plans required by divisions, departments, programs and students.
SPGs Supported
Goal 2A: Hartnell College will provide a supportive, innovative, and collaborative learning environment to help students pursue
and achieve educational success.
Goal 3B: Hartnell College will provide a supportive, innovative, and collaborative learning environment that addresses and meets
the diverse learning needs of students.
Goal 4C: Hartnell College will maintain a current, user-friendly technological infrastructure that serves the needs of students and
employees.
a) Does this activity span multiple years?
49 | P a g e
No
If yes, describe the action plan for completion of this activity.
b) What measureable outcomes are expected from this activity? List indicators of
success.
More efficient use of space as office becomes a small conference room when few exist nearby.
More coordination can occur from the office due to the enhanced capabilities of the room, bringing more efficiency to the team and
projects he oversees.
c) What are the barriers to achieving success in this activity?
none
Activity 14 - IT Staff ITIL Certification Training and continued VMware education
Increasing the skill, work habits and procedural experience of the ITS team is critical to taking the ability of this group of dedicated
staff members to the next level of customer and technology support. The Information Technology Infrastructure Library (ITIL)
advocates that IT services must be aligned to the needs of the business and underpin the core business processes. It provides
guidance to organizations on how to use IT as a tool to facilitate business change, transformation and growth.
The five core guides map the entire ITIL Service Lifecycle, beginning with the identification of customer needs and drivers of IT
requirements, through to the design and implementation of the service into operation and finally, on to the monitoring and
improvement phase of the service.
SLO Supported
Academic and Administration
Providing reliable technological environment for and operation of campus computing systems, communication systems, file
services, and virtual and vendor-provided software solutions.
Develop information technology solutions for services that are requested by administration, divisions, departments and programs.
Support the student learning environment
Planning, Purchasing and Asset Management
Support the campus in planning and purchasing technology
Assist in automation of planning, maintenance of support and campus operations.
Educational Environment Technologies
Support and deliver on campus enhanced technology plans required by divisions, departments, programs and students.
SPGs Supported
Goal 2A: Hartnell College will provide a supportive, innovative, and collaborative learning environment to help students pursue
and achieve educational success.
Goal 2B: Hartnell College will provide a supportive, innovative, and collaborative learning environment that addresses and meets
the diverse learning needs of students.
Goal 3B: To attract and retain highly qualified employees, Hartnell College is committed to providing and supporting relevant,
substantial professional development opportunities.
50 | P a g e
Goal 4C: Hartnell College will maintain a current, user-friendly technological infrastructure that serves the needs of students and
employees.
Goal 5A: Hartnell College will provide programs and services that are relevant to the real-world needs of its diverse student
population, while also developing and employing a culture of innovation that will lead to improved institutional effectiveness and
student learning.
d) Does this activity span multiple years?
No
If yes, describe the action plan for completion of this activity.
e) What measureable outcomes are expected from this activity? List indicators of
success.
Increased and more regimented and documented help desk and management processes.
More sophisticated and organized schedule of preventative as well as service requested actions and tasks. Hardware, systems, and
people will be better managed.
f) What are the barriers to achieving success in this activity?
IT team members may not put the principles into practice.
Activity 15 - Memory upgrade for existing servers
Memory upgrade for existing servers to lengthen the life of existing older servers and enhance and optimize speed.
SLO Supported
Academic and Administration
Providing reliable technological environment for and operation of campus computing systems, communication systems, file
services, and virtual and vendor-provided software solutions.
Develop information technology solutions for services that are requested by administration, divisions, departments and programs.
Planning, Purchasing and Asset Management
Support the campus in planning and purchasing technology
Assist in automation of planning, maintenance of support and campus operations.
Educational Environment Technologies
Support and deliver on campus enhanced technology plans required by divisions, departments, programs and students.
SPGs Supported
Goal 2A: Hartnell College will provide a supportive, innovative, and collaborative learning environment to help students pursue
and achieve educational success.
Goal 2B: Hartnell College will provide a supportive, innovative, and collaborative learning environment that addresses and meets
the diverse learning needs of students.
Goal 4C: Hartnell College will maintain a current, user-friendly technological infrastructure that serves the needs of students and
employees.
51 | P a g e
g) Does this activity span multiple years?
No
If yes, describe the action plan for completion of this activity.
h) What measureable outcomes are expected from this activity? List indicators of
success.
Increased speed and performance of major key administrative and academic systems. Log files and noted performance from users
will indicated success. Longer life of systems before needing to replace can also be tracked and noted.
i) What are the barriers to achieving success in this activity?
None
Activity 16 - IT equipment supplies, mouse pads, keyboards, web cams, mice, etc.
IT equipment essentials such as mouse pads, keyboards, web cams, mice for use when administrative and academic environments
need replacements or refresh, IT is able to supply and evaluate need when such requests are made. The items are typically damaged
or easy wear items that stop working unexpectedly and need to be replaced quickly to avoid hardship.
SLO Supported
Academic and Administration
Providing reliable technological environment for and operation of campus computing systems, communication systems, file
services, and virtual and vendor-provided software solutions.
Develop information technology solutions for services that are requested by administration, divisions, departments and programs.
Support the student learning environment
Planning, Purchasing and Asset Management
Support the campus in planning and purchasing technology
Assist in automation of planning, maintenance of support and campus operations.
Educational Environment Technologies
Support and deliver on campus enhanced technology plans required by divisions, departments, programs and students.
SPGs Supported
Goal 2A: Hartnell College will provide a supportive, innovative, and collaborative learning environment to help students pursue
and achieve educational success.
Goal 2B: Hartnell College will provide a supportive, innovative, and collaborative learning environment that addresses and meets
the diverse learning needs of students.
Goal 3B: To attract and retain highly qualified employees, Hartnell College is committed to providing and supporting relevant,
substantial professional development opportunities.
Goal 4C: Hartnell College will maintain a current, user-friendly technological infrastructure that serves the needs of students and
employees.
j) Does this activity span multiple years?
52 | P a g e
No
k) What measureable outcomes are expected from this activity? List indicators of
success.
Better equipped labs and user environments. Operation systems. Survey at the time of service noted in iSupport and annual survey
will indicate success.
l) What are the barriers to achieving success in this activity?
None
Activity 17 - Additional wireless access points to increase capacity in high density
classrooms
Additional wireless access points to increase capacity in high density classrooms. In 2017, 1125 access points will need to be replaced.
Staggering the number of access will decrease the financial hit required in 2017 and increase the coverage for high density
classrooms most often used for iPads and wireless laptops.
SLO Supported
Academic and Administration
Providing reliable technological environment for and operation of campus computing systems, communication systems, file
services, and virtual and vendor-provided software solutions.
Develop information technology solutions for services that are requested by administration, divisions, departments and programs.
Support the student learning environment
Planning, Purchasing and Asset Management
Support the campus in planning and purchasing technology
Assist in automation of planning, maintenance of support and campus operations.
Educational Environment Technologies
Support and deliver on campus enhanced technology plans required by divisions, departments, programs and students.
SPGs Supported
Goal 2A: Hartnell College will provide a supportive, innovative, and collaborative learning environment to help students pursue
and achieve educational success.
Goal 2B: Hartnell College will provide a supportive, innovative, and collaborative learning environment that addresses and meets
the diverse learning needs of students.
Goal 4C: Hartnell College will maintain a current, user-friendly technological infrastructure that serves the needs of students and
employees.
Goal 5A: Hartnell College will provide programs and services that are relevant to the real-world needs of its diverse student
population, while also developing and employing a culture of innovation that will lead to improved institutional effectiveness and
student learning.
m) Does this activity span multiple years?
53 | P a g e
No
If yes, describe the action plan for completion of this activity.
n) What measureable outcomes are expected from this activity? List indicators of
success.
Obvious increased speed and capacity from the next generation Aps will benefit campus utilization.
o) What are the barriers to achieving success in this activity?
None
Activity 18 - Programmer Analysts Computer Refresh – new tower for each
programmer
Programmer Analysts Computer Refresh – new tower and laptop for each programmer to enhance the ability of our programmers to
build, deploy and manage computer and data applications. The systems currently in use by the programmer analysts are over 6 years
old. The programmer have never had laptops to work from home or to meet with campus customers to realize efficiency and
effectiveness.
SLO Supported
Academic and Administration
Providing reliable technological environment for and operation of campus computing systems, communication systems, file
services, and virtual and vendor-provided software solutions.
Develop information technology solutions for services that are requested by administration, divisions, departments and programs.
Support the student learning environment
Planning, Purchasing and Asset Management
Support the campus in planning and purchasing technology
Assist in automation of planning, maintenance of support and campus operations.
SPGs Supported
Goal 2A: Hartnell College will provide a supportive, innovative, and collaborative learning environment to help students pursue
and achieve educational success.
Goal 2B: Hartnell College will provide a supportive, innovative, and collaborative learning environment that addresses and meets
the diverse learning needs of students.
Goal 4C: Hartnell College will maintain a current, user-friendly technological infrastructure that serves the needs of students and
employees.
p) Does this activity span multiple years?
No
If yes, describe the action plan for completion of this activity.
q) What measureable outcomes are expected from this activity? List indicators of
success.
More effective programmer and faster resolution of issues.
54 | P a g e
Employee satisfaction and validation accomplished with updated systems.
r) What are the barriers to achieving success in this activity?
None
Activity 19 - Laptop Cart Refresh
Laptop carts we have on campus are reaching 5 years in age. The laptops need to be replaced as part of inventory refresh to support
administrative and academic environments.
SLO Supported
Academic and Administration
Providing reliable technological environment for and operation of campus computing systems, communication systems, file
services, and virtual and vendor-provided software solutions.
Develop information technology solutions for services that are requested by administration, divisions, departments and programs.
Support the student learning environment
Planning, Purchasing and Asset Management
Support the campus in planning and purchasing technology
Assist in automation of planning, maintenance of support and campus operations.
Educational Environment Technologies
Support and deliver on campus enhanced technology plans required by divisions, departments, programs and students.
SPGs Supported
Goal 2A: Hartnell College will provide a supportive, innovative, and collaborative learning environment to help students pursue
and achieve educational success.
Goal 2B: Hartnell College will provide a supportive, innovative, and collaborative learning environment that addresses and meets
the diverse learning needs of students.
Goal 3B: To attract and retain highly qualified employees, Hartnell College is committed to providing and supporting relevant,
substantial professional development opportunities.
Goal 4C: Hartnell College will maintain a current, user-friendly technological infrastructure that serves the needs of students and
employees.
Goal 5A: Hartnell College will provide programs and services that are relevant to the real-world needs of its diverse student
population, while also developing and employing a culture of innovation that will lead to improved institutional effectiveness and
student learning.
s) Does this activity span multiple years?
No
If yes, describe the action plan for completion of this activity.
t) What measureable outcomes are expected from this activity? List indicators of
success.
25 high performing laptops that will be available to the entire campus for meetings, training and students.
55 | P a g e
Increased access and increased speed will provide opportunities for development learning.
u) What are the barriers to achieving success in this activity?
None
Activity 20 – Central Management of Campus Cameras
Hartnell currently uses Honeywell software to manage cameras through its campus locations. This software has proved to be
unreliable, difficult to keep current and configure. Additionally, the support organization we rely on to help us resolve issues with the
cameras often over charge us for services rendered. It would be
SLO Supported
Academic and Administration
Providing reliable technological environment for and operation of campus computing systems, communication systems, file
services, and virtual and vendor-provided software solutions.
Develop information technology solutions for services that are requested by administration, divisions, departments and programs.
Planning, Purchasing and Asset Management
Support the campus in planning and purchasing technology
Assist in automation of planning, maintenance of support and campus operations.
Educational Environment Technologies
Support and deliver on campus enhanced technology plans required by divisions, departments, programs and students.
SPGs Supported
Goal 2A: Hartnell College will provide a supportive, innovative, and collaborative learning environment to help students pursue
and achieve educational success.
Goal 2B: Hartnell College will provide a supportive, innovative, and collaborative learning environment that addresses and meets
the diverse learning needs of students.
Goal 4C: Hartnell College will maintain a current, user-friendly technological infrastructure that serves the needs of students and
employees.
v) Does this activity span multiple years?
No
If yes, describe the action plan for completion of this activity.
w) What measureable outcomes are expected from this activity? List indicators of
success.
Safer, more reliable campus. The campus will be notified automatically when any cameras are inoperable or not working.
The campus will report feeling safer knowing the cameras are always operational.
The campus will realize fewer theft and lost property.
x) What are the barriers to achieving success in this activity?
56 | P a g e
Determining whether calling in support company is more cost effective that paying a management fee to an outside agency.
57 | P a g e
B. RESOURCE REQUESTS
If new/additional resources are needed for your service/office/program, it is important that you
identify them and project their cost, and that these resources and costs be considered through the
College’s integrated planning (governance, budget development, funding decision making, and resource
allocation) processes. A resource is likely to be something needed to support an activity that you have
identified in IIIA. above, in which case you must link the resource with a specific activity number (first
column below). All resource requests completed in the various columns of a specific row
must be linked to the new or continuing activity numbered on the first column of that
same row. A resource could also be something necessary for your service/program to function
properly to improve student learning, such as updated equipment in a room/facility; in such case be
sure to note that the resource is NOT tied to a specific activity.
Activit
y No.
1.
Personnel
Classified
Staff/
Faculty
(C/F/M)*
2.
4.
5.
6.
7.
8.
10.
Technology
Hardware/
Software
(H/S)***
E - Wiring,
cooling,
electric
infrastructure
H-New racks,
battery backup
Contract
Services
C–
Programmer
Analyst
11.
12.
58 | P a g e
Training
5,000
H-Thin clients
to replace old
towers
H-New Storage
Array
H - iPad, video
recording
equipment,
Additional
S - Captivate
licenses
H - Smartroom
equipment
replacements,
10 projectors,
document
cameras,
H - Unified
Messaging
Phone System
S - Grants
Management
Software
S - Identity
Management
Server
H - Improve
work
conditions of IT
work areas
H - Polycom
conferencing
phone, web
cams, head
Travel
Library
Material
s
Scienc
e Labs
Project
ed
Costs
250,000
40,000
3.
9.
Supplies/
Equipment
(S/E)**
45,000
200,000
200,000
8,000
59,500
200,000
35,000
90,000
5,000
55,000
80,000
9,000
sets, kvm
switches
H - 54in Flat
screen monitor
13.
14.
ITIL
Training
25,000
15.
16.
17.
3,000
25,000
H - Server RAM
(Memory)
SMousepads,
keyboards,
mice, monitor
arms
18.
19.
25,000
38,000
H - Wireless
Aps, 15
HProgrammer
Analyst’s
Computer
refresh – 3
new towers
H - Laptop Cart
Refresh
30,000
12,000
25,000
Total
* Personnel: Include a C, F, or M after the amount to indicate Classified Staff, Faculty, or Manager.
** S for Supplies, E for Equipment. If additional supplies, for example, are needed for ongoing activities, this
should be requested through the budget rollover process.
*** H for Hardware, S for Software.
59 | P a g e
1,389,500
APPENDIX A. Strategic Priorities & Goals
(from Hartnell College Strategic Plan 2013-2018)
Priority 1: Student
Access
Goal 1A: Hartnell College will provide higher education, workforce development, and lifelong
learning opportunities—with seamless pathways—to all of the college’s present and prospective
constituent individuals and groups.
Priority 2: Student
Success
Goal 2A: Hartnell College will provide a supportive, innovative, and collaborative learning
environment to help students pursue and achieve educational success.
Goal 2B: Hartnell College will provide a supportive, innovative, and collaborative learning
environment that addresses and meets the diverse learning needs of students.
Priority 3: Employee
Diversity and Development
Goal 3A: Hartnell College is committed to 1) increasing diversity among its employees; 2)
providing an environment that is safe for and inviting to diverse persons, groups, and
communities; and 3) becoming a model institution of higher education whose respect for
diversity is easily seen and is fully integrated throughout its policies, practices, facilities, signage,
curricula, and other reflections of life at the college.
Goal 3B: To attract and retain highly qualified employees, Hartnell College is committed to
providing and supporting relevant, substantial professional development opportunities.
Priority 4:
Effective Utilization of Resources
Goal 4A: To support its mission, Hartnell College is committed to the effective utilization of
its human resources.
Goal 4B: Hartnell College is committed to having its physical plant, furnishings, and grounds
maintained and replaced in a planned and scheduled way to support learning, safety, security,
and access.
Goal 4C: Hartnell College will maintain a current, user-friendly technological infrastructure
that serves the needs of students and employees.
Goal 4D: Hartnell College is committed to maximizing the use and value of capital assets,
managing financial resources, minimizing costs, and engaging in fiscally sound planning for
future maintenance, space, and technology needs.
Priority 5:
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Innovation and Relevance for Programs and Services
Goal 5A: Hartnell College will provide programs and services that are relevant to the realworld needs of its diverse student population, while also developing and employing a culture of
innovation that will lead to improved institutional effectiveness and student learning.
Priority 6: Partnership
with Industry, Business Agencies and Education
Goal 6A: Hartnell College is committed to strengthening and furthering its current
partnerships, in order to secure lasting, mutually beneficial relationships between the college
and the community that the college serves.
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