Name
Address
City, State Zip
Phone
Email
PROFESSIONAL
SUMMARY
Over 18 years of experience in banking operations.
Over 14 years of department supervisor/manager experience.
Detailed-oriented and adaptive to new systems.
Strong analytical and organizational skills.
Excellent communication, leadership, troubleshooting and
motivation skills that effectively interact with staff, internal
departments/partners, and upper management.
EXPERIENCE
Wachovia Bank, Columbia, SC,
Manager, Teller Balancing Department
February 1991 - Present
October 1998 – Present
Recognized for outstanding performance and promoted to
Assistant Vice President in July 2007.
Manage 12 employees directly and 6 more indirectly.
Serve as Reconcilement Manager with responsibility for over
8,000 teller accounts.
Ensure that teller and general ledger exceptions are cleared timely
and accurately – average volume 110,000 teller and 5,000 general
ledger items/month.
Coordinate new system implementations from other areas of the
bank; monitor the impact on the department and work on problem
resolution and error/performance feedback.
Created and implemented department performance standards.
Perform department Accounting Control Policies, Risk Control
Monitoring, quarterly attestation reporting, and department volume
tracking and reporting.
Work with retail management/branch personnel to resolve more
complex teller out-of-balances.
Resolve and improve processing issues and develop working
agreements/service level agreements between departments.
Serve on project team to develop new database system to improve
and automate department functions.
Participated on team to evaluate feasibility of off-shoring
department functions to India.
Troubleshoot computer/software issues and printer issues before
contacting help desk.
Coordinated new computer installation and software upgrade for
department.
Planned and directed department/office move.
Bart Berger
Page 2
July 1995 – October 1998
Supervisor, Proof Department
Directly supervised 20 employees and indirectly 40+ more.
Managed overall processing of all branch/teller transactions on an
Image based platform.
Served as Budget Coordinator, which included monthly reporting
and forecasting of department information for multiple groups.
Responsible for charge-offs/recoveries due to processing errors;
contacted customers to recover funds that were received in error.
February 1992 – July 1995
Group Leader, Proof Department
Ensured all customer deposits and internal branch transactions
were processed by set nightly deadlines.
Compiled the figures for proof operators’ daily encoding rates,
hourly pay rates (based on performance) and performance
incentives.
Proof Operator, Proof Department
February 1991 – February 1992
Encoded customer deposits and internal branch transactions with
dollar amounts, account numbers, and bank routing numbers.
Resolved out-of-balance conditions by making adjustments to
customers or other internal accounts.
TRAINING
Wachovia Bank, Professional Development Web-based Training
Annual Accounting Control Policy Training
Executive Overview of Financial Controls
Privacy & Information Security
Interviewing and Hiring
Competencies for Tomorrow’s Managers
Managing Compensation
COMPUTER
SKILLS
Microsoft Word, Excel, Lotus Notes, Recon Plus, Computer Image
Workstation, Branch Automation, and ATM Web.
EDUCATION
Bachelor of Science, Management
University of South Carolina, Columbia, SC