• Analyzing 530 responses.
2. Do you use an email account?
Percent
Yes, I use my MCC email account
Yes, I use a personal email account
Yes, I use both my MCC and my persona...
No, I don't use an email account
2. Do you use an email account?
Choice
Yes, I use my MCC email account
Yes, I use a personal email account
Yes, I use both my MCC and my personal email account
No, I don't use an email account
8
13
Count
Percentage of Sample
Answering
69 13.2%
173 33.1%
241
40
46.1%
7.6%
33
46
Percentage of Sample
Asked
13.0%
32.6%
Percentage of Total
Sample
13.0%
32.6%
45.5%
7.5%
45.5%
7.5%
3. Do you have a computer in your home?
Percent
Yes
No 4
3 - Do you have a computer in your home?
Choice Count Percentage of Sample Answering Percentage of Sample Asked Percentage of Total Sample
Yes 502 96.2%
No 20 3.8%
94.7%
3.8%
94.7%
3.8%
96
4. Do you have Internet access in your home?
Percent
Yes
No 8
IR/mdt Page 1 5/5/2011
92

4. Do you have Internet access in your home?
Choice Count Percentage of Sample Answering Percentage of Sample Asked Percentage of Total Sample
Yes 478 91.6% 90.2% 90.2%
No 44 8.4% 8.3% 8.3%
5. If MCC instituted an electronic billing (paperless) system, would you participate?
Percent
Yes
No
Need more information before I can de...
9
41
5. If MCC instituted an electronic billing (paperless) system, would you participate?
Choice Count
Percentage of Sample
Answering
Percentage of Sample
Asked
Yes
No
Need more information before I can decide
214 41.1%
47 9.0%
260 49.9%
40.4%
8.9%
49.1%
50
Percentage of Total
Sample
40.4%
8.9%
49.1%
6. How do you use MCC's WebAdvisor? (Choose all that apply)
Registration
Check my grades
Check my balance due
Pay my bills
Print my schedule
95
261
Request a transcript
Search for classes
170
View Placement Test scores
Other 36
114
6. How do you use MCC's WebAdvisor? (choose all that apply)
Choice Count Percent of Sample Asked Percent of Total Sample
Registration
Check my grades
368 69.4%
497 93.8%
69.4%
93.8%
Check my balance due
Pay my bills
Print my schedule
261 49.2%
95 17.9%
416 78.5%
49.2%
17.9%
78.5%
368
416
425
IR/mdt Page 2 5/5/2011
497

Request a transcript
Search for classes
170 32.1%
425 80.2%
View Placement Test scores 114 21.5%
Other 36 6.8%
32.1%
80.2%
21.5%
6.8%
7A. If Used, how Satisfied are you with the following Student Service Offices?
Academic Advising
Very Satisfied
Somewhat Satisfied
155
146
98 Neutral
Somewhat Dissatisfied 49
Very Dissatisfied 23
Never Used 38
Admissions & Recruitment
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied 19
Very Dissatisfied 6
Never Used 84
111
138
140
Bookstore
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied 28
Never Used 17
49
73
Career Resource Center
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied 7
Very Dissatisfied 7
Never Used
IR/mdt
45
77
92
Page 3
157
184
272
5/5/2011

Counseling & Student Development
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied 20
Very Dissatisfied 7
Never Used
109
70
100
Disability Services
Very Satisfied
Somewhat Satisfied 14
Neutral
Somewhat Dissatisfied 3
Very Dissatisfied 4
Never Used
43
68
Financial Aid
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Never Used
53
47
50
83
110
Health Services
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied 4
Very Dissatisfied 3
Never Used
30
60
73
Job Placement/ Employment Services
Very Satisfied
Somewhat Satisfied 26
56
Neutral
Somewhat Dissatisfied 13
Very Dissatisfied 7
Never Used
76
IR/mdt Page 4
167
196
330
361
322
5/5/2011

New Student Orientation
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied 11
Very Dissatisfied 7
Never Used
92
124
136
132
Peer Tutoring Services
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied 8
Very Dissatisfied 5
Never Used
Registration & Cashier's Office
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied 15
Never Used
43
49
73
36
67
Registrar & Student Records
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied 10
Never Used
25
Student Life Center
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied 8
Very Dissatisfied 5
Never Used
37
76
78
108
133
125
89
117
157
139
IR/mdt Page 5
311
297
5/5/2011

The Learning Center
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied 6
Very Dissatisfied 2
Never Used
56
82
104
Veteran's Services
Very Satisfied
Somewhat Satisfied 7
Neutral
Somewhat Dissatisfied 4
Very Dissatisfied 2
Never Used
30
73
Call Center
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied 16
Very Dissatisfied 14
Never Used
62
49
73
WebAdvisor (www.mcc.edu)
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied 22
42
Very Dissatisfied 12
Never Used 5
MCCAnswer (www.mcc.edu)
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied 15
Very Dissatisfied 9
Never Used
IR/mdt
55
73
127
Page 6
149
223
251
283
276
5/5/2011
381

7B. Satisfaction Comments in regards to Student Service Offices, if used:
Academic Advising
Staff is very nice 27
Service exceeds expectations
8
Treated poorly by staff 5
Lines are too long 28
Service not available 2
Questions not answered 11
Other (please specify at end of survey)
12 no comment
IR/mdt
Admissions & Recruitment
Staff is very nice 17
Service exceeds expectations
2
Treated poorly by staff 2
Lines are too long 1
Service not available 0
Questions not answered 3
Other (please specify at end of survey)
2 no comment
Bookstore
Staff is very nice 16
Service exceeds expectations
2
Treated poorly by staff 9
Lines are too long 26
Service not available 2
Questions not answered 2
Other (please specify at end of survey)
25 no comment
Page 7
434
445
5/5/2011
503

Career Resource Center
Staff is very nice 7
Service exceeds expectations
2
Treated poorly by staff 0
Lines are too long 1
Service not available 2
Questions not answered 3
Other (please specify at end of survey)
0 no comment
IR/mdt
Counseling & Student Development
Staff is very nice 12
Service exceeds expectations
3
Treated poorly by staff 0
Lines are too long 5
Service not available 0
Questions not answered 4
Other (please specify at end of survey)
4 no comment
Disability Services
Staff is very nice 2
Service exceeds expectations
1
Treated poorly by staff 0
Lines are too long 0
Service not available 0
Questions not answered 2
Other (please specify at end of survey)
2 no comment
Page 8
502
5/5/2011
523
514

Financial Aid
Staff is very nice 18
Service exceeds expectations
4
Treated poorly by staff 22
Lines are too long 22
Service not available 0
Questions not answered 16
Other (please specify at end of survey)
14 no comment
IR/mdt
Health Services
Staff is very nice 5
Service exceeds expectations
1
Treated poorly by staff 0
Lines are too long 0
Service not available 2
Questions not answered 1
Other (please specify at end of survey)
2 no comment
Job Placement/ Employment Services
Staff is very nice 8
Service exceeds expectations
0
Treated poorly by staff 0
Lines are too long 0
Service not available 2
Questions not answered 1
Other (please specify at end of survey)
4 no comment
Page 9
434
519
5/5/2011
515

New Student Orientation
Staff is very nice 9
Service exceeds expectations
2
Treated poorly by staff 0
Lines are too long 0
Service not available 0
Questions not answered 0
Other (please specify at end of survey)
2 no comment
IR/mdt
Peer Tutoring Services
Staff is very nice 9
Service exceeds expectations
3
Treated poorly by staff 0
Lines are too long 0
Service not available 0
Questions not answered 0
Other (please specify at end of survey)
3 no comment
Registration & Cashier's Office
Staff is very nice 12
Service exceeds expectations
2
Treated poorly by staff 14
Lines are too long 21
Service not available 1
Questions not answered 2
Other (please specify at end of survey)
2 no comment
Page 10
476
5/5/2011
516
515

Registrar & Student Records
Staff is very nice 7
Service exceeds expectations
0
Treated poorly by staff 7
Lines are too long 4
Service not available 0
Questions not answered 3
Other (please specify at end of survey)
1 no comment
IR/mdt
Student Life Center
Staff is very nice 5
Service exceeds expectations
4
Treated poorly by staff 2
Lines are too long 0
Service not available 0
Questions not answered 0
Other (please specify at end of survey)
4 no comment
The Learning Center
Staff is very nice 10
Service exceeds expectations
5
Treated poorly by staff 0
Lines are too long 0
Service not available 0
Questions not answered 0
Other (please specify at end of survey)
1 no comment
Page 11
507
515
5/5/2011
514

Veteran's Services
Staff is very nice 1
Service exceeds expectations
0
Treated poorly by staff 0
Lines are too long 0
Service not available 1
Questions not answered 0
Other (please specify at end of survey)
0 no comment
IR/mdt
Call Center
Staff is very nice 6
Service exceeds expectations
0
Treated poorly by staff 4
Lines are too long 1
Service not available 0
Questions not answered 4
Other (please specify at end of survey)
3 no comment
WebAdvisor (www.mcc.edu)
Staff is very nice 3
Service exceeds expectations
5
Treated poorly by staff 0
Lines are too long 0
Service not available 6
Questions not answered 2
Other (please specify at end of survey)
8 no comment
Page 12 5/5/2011
506
528
512

MCCAnswer (www.mcc.edu)
Staff is very nice 2
Service exceeds expectations
4
Treated poorly by staff 0
Lines are too long 0
Service not available 0
Questions not answered 5
Other (please specify at end of survey)
4 no comment 515
8. If you use the Advising and Counseling Services, what are your main reasons? (Choose all that apply)
Semester Schedule planning
Long-term Educational planning
163
277
Registration
Transfer course planning
Personal counseling 49
108
219
Career planning
Other 14
96
8. If you use the Advising and Counseling Services, what are your main reasons? (choose all that apply)
Choice Count
Semester Schedule planning 277
Percent of Sample Asked
52.3%
Percent of Total Sample
52.3%
Long-term Educational planning
Registration
Transfer course planning
Personal counseling
Career planning
163
219
108
49
96
30.8%
41.3%
20.4%
9.2%
18.1%
Other 14 2.6%
9. Please indicate your agreement with the following statements:
30.8%
41.3%
20.4%
9.2%
18.1%
2.6%
Space for clubs, activities, leisure...
Strongly Agree
Agree
No Opinion
Disagree
Strongly Disagree 8
63
55
123
265
IR/mdt Page 13 5/5/2011

Advisors are available when needed
Strongly Agree
Agree
No Opinion
Disagree
Strongly Disagree 22
72
101
121
There are adequate opportunities for...
Strongly Agree
Agree
48
No Opinion
Disagree
Strongly Disagree 27
55
89
There is a clear student complaint/gr...
Strongly Agree
Agree
47
61
No Opinion
Disagree
Strongly Disagree 30
56
Dropping and adding courses is easy t...
Strongly Agree
Agree
No Opinion
Disagree
Strongly Disagree 4
21
89
Help is available to research my care...
Strongly Agree
Agree
No Opinion
Disagree
Strongly Disagree 11
27
98
IR/mdt Page 14
172
199
180
200
231
5/5/2011
298
320

Help is available to improve my study...
Strongly Agree
Agree
No Opinion
Disagree
Strongly Disagree 4
23
103
180
203
I would choose MCC again
Strongly Agree
Agree
No Opinion
Disagree 19
Strongly Disagree 9
50
10. When do you attend the majority of your classes?
Percent
All Daytime classes
Mostly Daytime classes
Part Day and part Night classes
Mostly Evening classes
All Evening classes
10
13
198
21
242
27
30
11. In the future, would you recommend MCC to others?
Percent
Strongly Agree
Agree
Neutral
Disagree 2
Strongly Disagree 2
10
33
53
11. In the future, would you recommend MCC to others?
Choice Count Percentage of Sample Answering Percentage of Sample Asked Percentage of Total Sample
Strongly Agree 277 53.4%
Agree
Neutral
170
54
32.8%
10.4%
Disagree 10 1.9%
Strongly Disagree 8 1.5%
52.3%
32.1%
10.2%
1.9%
1.5%
52.3%
32.1%
10.2%
1.9%
1.5%
IR/mdt Page 15 5/5/2011

12. What is your plan for enrollment for the next semester?
Percent
Plan to Work - Not attend college
2
Work full time, Attend
MCC part-time
Work part time, Attend
MCC full-time
Plan to transfer to another college/u...
Undecided at this time
Other
3
5
12. What is your plan for enrollment for the next semester?
Choice Count
Percentage of Sample
Answering
9 1.7% Plan to Work - Not attend college
Work full time, Attend MCC part-time 138 26.5%
Work part time, Attend MCC full-time 206 39.5%
Plan to transfer to another college/university
18 3.5%
Undecided at this time
Other
27 5.2%
123 23.6%
13. What Educational Goal do you have?
Percent
Courses only, no degree 2
Courses required to maintain and/or I...
2
Courses to transfer
Complete an MCC
Certificate program
Complete an MCC
Associate Degree program
Other
4
6
IR/mdt Page 16
25
24
26
5/5/2011
40
Percentage of Sample
Asked
1.7%
26.0%
38.9%
3.4%
5.1%
23.2%
Percentage of Total
Sample
1.7%
26.0%
38.9%
3.4%
5.1%
23.2%
62

13. What Educational Goal do you have?
Choice
Courses only, no degree
Count
Percentage of Sample
Answering
9 1.7%
Courses required to maintain and/or improve my job
10 1.9%
Courses to transfer 128 24.7%
Complete an MCC Certificate program 20 3.9%
Complete an MCC Associate Degree program
Other
322
29
62.2%
5.6%
Percentage of Sample
Asked
1.7%
1.9%
24.2%
3.8%
60.8%
5.5%
Percentage of Total
Sample
1.7%
1.9%
24.2%
3.8%
60.8%
5.5%
14. Please tell us who had the most influence in your decision to attend MCC?
Percent
Parent(s)/other relative 23
Friends
High School Counselor and/or Teacher
Admission Recruiter 2
MCC student and/or graduate
Other
5
9
14
14. Please tell us who had the most influence in your decision to attend MCC?
Choice Count
Percentage of Sample
Answering
Percentage of Sample
Asked
Parent(s)/other relative
Friends
118 23.1%
72 14.1%
22.3%
13.6%
High School Counselor and/or
Teacher
Admission Recruiter
MCC student and/or graduate
Other
27
12
44
237
5.3%
2.4%
8.6%
46.5%
5.1%
2.3%
8.3%
44.7%
Percentage of Total
Sample
22.3%
13.6%
5.1%
2.3%
8.3%
44.7%
46
IR/mdt Page 17 5/5/2011