Mott Community College Current Student Satisfaction Survey - Fall 2008 • Analyzing 567 responses. • Presentation generated on January 12, 2009. 1. To be eligible for prize drawing, please fill in your MCC Student ID # Item (Not Answered) (Unique responses) (Total) Frequency 295 272 567 Percent 52.0% 48.0% 100.0% 2. Do you use an email account? Percent Yes, I use my MCC email account 11 Yes, I use a personal email account 33 Yes, I use both my MCC and my persona... 50 No, I don't use an email account 6 2. Do you use an email account? 64 189 Percentage of Sample Answering 11.3% 33.3% Percentage of Sample Asked 11.3% 33.3% Percentage of Total Sample 11.3% 33.3% 282 49.7% 49.7% 49.7% 32 5.6% 5.6% 5.6% Choice Count Yes, I use my MCC email account Yes, I use a personal email account Yes, I use both my MCC and my personal email account No, I don't use an email account 3. Do you have a computer in your home? Percent Yes No 96 4 3. Do you have a computer in your home? Choice Count Percentage of Sample Answering Percentage of Sample Asked Percentage of Total Sample Yes 541 95.8% 95.4% 95.4% No 24 4.2% 4.2% 4.2% IR/MDT 1/12/2009 1 4. Do you have Internet access in your home? Percent Yes No 93 7 4. Do you have Internet access in your home? Choice Count Percentage of Sample Answering Percentage of Sample Asked Percentage of Total Sample Yes 522 92.6% 92.1% 92.1% No 42 7.4% 7.4% 7.4% 5. If MCC instituted an electronic billing (paperless) system, would you participate? Percent Yes 41 No 13 Need more information before I can de... 46 5. If MCC instituted an electronic billing (paperless) system, would you participate? 230 72 Percentage of Sample Answering 40.8% 12.8% Percentage of Sample Asked 40.6% 12.7% Percentage of Total Sample 40.6% 12.7% 262 46.5% 46.2% 46.2% Choice Count Yes No Need more information before I can decide 6.How do you use MCC's WebAdvisor? (choose all that apply) Registration 433 Check my grades 546 Check my balance due 254 Pay my bills 110 Print my schedule 424 Request a transcript 208 Search for classes 455 View Placement Test scores Other IR/MDT 113 38 1/12/2009 2 6. How do you use MCC's WebAdvisor? (choose all that apply) Choice Registration Check my grades Check my balance due Pay my bills Print my schedule Request a transcript Search for classes View Placement Test scores Other Count 433 546 254 110 424 208 455 113 38 Percent of Sample Asked 76.4% 96.3% 44.8% 19.4% 74.8% 36.7% 80.2% 19.9% 6.7% Percent of Total Sample 76.4% 96.3% 44.8% 19.4% 74.8% 36.7% 80.2% 19.9% 6.7% 7. If Used, how Satisfied are you with the following Student Service Offices? - Satisfaction Academic Advising Admissions & Recruitment Bookstore Career Resource Center Counseling & Student Development DisAbility Services Financial Aid Health Services Job Placement/ Employment Services New Student Orientation Peer Tutoring Services Registration & Cashier's Office Registrar & Student Records Student Life Center The Learning Center Veteran's Services Call Center WebAdvisor (www.mcc.edu) MCCAnswer (www.mcc.edu) Very Satisfied 139.00 122.00 183.00 73.00 Somewhat Satisfied 151.00 121.00 179.00 61.00 Somewhat Dissatisfied 109.00 62.00 167.00 24.00 94.00 47.00 123.00 7.00 Very Dissatisfied 44.00 14.00 29.00 8.00 Never Used 44.00 93.00 17.00 262.00 99.00 85.00 112.00 32.00 19.00 189.00 44.00 117.00 49.00 21.00 97.00 27.00 103.00 4.00 92.00 75.00 95.00 4.00 10.00 75.00 12.00 349.00 88.00 348.00 51.00 33.00 94.00 9.00 13.00 335.00 114.00 62.00 121.00 107.00 68.00 78.00 36.00 55.00 241.00 103.00 86.00 39.00 153.00 117.00 38.00 44.00 8.00 44.00 174.00 76.00 144.00 89.00 125.00 132.00 106.00 101.00 95.00 110.00 70.00 100.00 23.00 10.00 50.00 28.00 6.00 7.00 2.00 21.00 33.00 30.00 12.00 10.00 40.00 21.00 6.00 7.00 4.00 18.00 25.00 15.00 160.00 324.00 52.00 134.00 311.00 297.00 383.00 281.00 3.00 212.00 Neutral Academic Advising Very Satisfied 139 Somewhat Satisfied 151 Neutral 109 Somewhat Dissatisfied IR/MDT 62 Very Dissatisfied 44 Never Used 44 1/12/2009 3 Admissions & Recruitment Very Satisfied 122 Somewhat Satisfied 121 Neutral 167 Somewhat Dissatisfied 24 Very Dissatisfied 14 Never Used 93 Bookstore Very Satisfied 183 Somewhat Satisfied 179 Neutral 94 Somewhat Dissatisfied 47 Very Dissatisfied 29 Never Used 17 Career Resource Center Very Satisfied 73 Somewhat Satisfied 61 Neutral 123 Somewhat Dissatisfied 7 Very Dissatisfied 8 Never Used 262 Counseling & Student Development Very Satisfied 99 Somewhat Satisfied 85 Neutral 112 Somewhat Dissatisfied 32 Very Dissatisfied 19 Never Used 189 DisAbility Services Very Satisfied 44 Somewhat Satisfied 21 Neutral 103 Somewhat Dissatisfied 4 Very Dissatisfied 10 Never Used IR/MDT 349 1/12/2009 4 Financial Aid Very Satisfied 117 Somewhat Satisfied 97 Neutral 92 Somewhat Dissatisfied 75 Very Dissatisfied 75 Never Used 88 Health Services Very Satisfied 49 Somewhat Satisfied 27 Neutral 95 Somewhat Dissatisfied 4 Very Dissatisfied 12 Never Used 348 Job Placement/ Employment Services Very Satisfied 51 Somewhat Satisfied 33 Neutral Somewhat Dissatisfied Very Dissatisfied 94 9 13 Never Used 335 New Student Orientation Very Satisfied 114 Somewhat Satisfied 86 Neutral Somewhat Dissatisfied Very Dissatisfied 144 23 12 Never Used 160 Peer Tutoring Services Very Satisfied 62 Somewhat Satisfied 39 Neutral 89 Somewhat Dissatisfied 10 Very Dissatisfied 10 Never Used IR/MDT 324 1/12/2009 5 Registration & Cashier's Office Very Satisfied 121 Somewhat Satisfied 153 Neutral 125 Somewhat Dissatisfied 50 Very Dissatisfied 40 Never Used 52 Registrar & Student Records Very Satisfied 107 Somewhat Satisfied 117 Neutral Somewhat Dissatisfied Very Dissatisfied 132 28 21 Never Used 134 Student Life Center Very Satisfied Somewhat Satisfied 68 38 Neutral 106 Somewhat Dissatisfied 6 Very Dissatisfied 6 Never Used 311 The Learning Center Very Satisfied Somewhat Satisfied 78 44 Neutral 101 Somewhat Dissatisfied 7 Very Dissatisfied 7 Never Used 297 Veteran's Services Very Satisfied 36 Somewhat Satisfied 8 Neutral 95 Somewhat Dissatisfied 2 Very Dissatisfied 4 Never Used IR/MDT 383 1/12/2009 6 Call Center Very Satisfied 55 Somewhat Satisfied 44 Neutral 110 Somewhat Dissatisfied 21 Very Dissatisfied 18 Never Used 281 WebAdvisor (www.mcc.edu) Very Satisfied 241 Somewhat Satisfied 174 Neutral 70 Somewhat Dissatisfied 33 Very Dissatisfied 25 Never Used 3 MCCAnswer (www.mcc.edu) Very Satisfied 103 Somewhat Satisfied 76 Neutral 100 Somewhat Dissatisfied Very Dissatisfied 30 15 Never Used 212 7. If Used, how Satisfied are you with the following Student Service Offices? - Satisfaction Topic Academic Advising Admissions & Recruitment Bookstore Career Resource Center Counseling & Student Development DisAbility Services Financial Aid Health Services Job Placement/ Employment Services New Student Orientation Peer Tutoring Services Registration & Cashier's Office Registrar & Student Records Student Life Center IR/MDT Very Satisfied 139 122 183 73 Somewhat Satisfied 151 121 179 61 109 167 94 123 Somewhat Dissatisfied 62 24 47 7 Very Dissatisfied 44 14 29 8 Never Used 44 93 17 262 Not Answered 18 26 18 33 99 85 112 32 19 189 31 44 117 49 21 97 27 103 92 95 4 75 4 10 75 12 349 88 348 36 23 32 51 33 94 9 13 335 32 114 62 86 39 144 89 23 10 12 10 160 324 28 33 121 153 125 50 40 52 26 107 68 117 38 132 106 28 6 21 6 134 311 28 32 1/12/2009 Neutral 7 The Learning Center Veteran's Services Call Center WebAdvisor (www.mcc.edu) MCCAnswer (www.mcc.edu) 78 36 55 241 103 44 8 44 174 76 101 95 110 70 100 7 2 21 33 30 7 4 18 25 15 297 383 281 3 212 33 39 38 21 31 7. If Used, how Satisfied are you with the following Student Service Offices? - Comments Academic Advising Admissions & Recruitment Bookstore Career Resource Center Counseling & Student Development DisAbility Services Financial Aid Health Services Job Placement/ Employment Services New Student Orientation Peer Tutoring Services Registration & Cashier's Office Registrar & Student Records Student Life Center The Learning Center Veteran's Services Call Center WebAdvisor (www.mcc.edu) MCCAnswer (www.mcc.edu) IR/MDT Staff is Treated Lines Other (please Service exceeds Service not Questions no very poorly by are too specify at end expectations available not answered comment nice staff long of survey) 36.00 7.00 8.00 36.00 1.00 13.00 19.00 447.00 14.00 2.00 3.00 6.00 0.00 3.00 4.00 533.00 27.00 7.00 7.00 28.00 0.00 1.00 15.00 481.00 9.00 1.00 1.00 2.00 1.00 1.00 3.00 548.00 16.00 2.00 4.00 9.00 3.00 4.00 8.00 521.00 1.00 10.00 4.00 0.00 1.00 2.00 1.00 10.00 0.00 1.00 45.00 1.00 0.00 2.00 1.00 1.00 16.00 2.00 1.00 15.00 3.00 562.00 468.00 554.00 8.00 2.00 1.00 1.00 2.00 1.00 2.00 550.00 15.00 2.00 3.00 1.00 0.00 1.00 5.00 540.00 5.00 2.00 0.00 1.00 1.00 1.00 3.00 554.00 14.00 1.00 19.00 23.00 0.00 2.00 5.00 503.00 9.00 0.00 6.00 6.00 0.00 1.00 2.00 542.00 5.00 6.00 1.00 7.00 2.00 3.00 2.00 1.00 2.00 1.00 0.00 4.00 1.00 1.00 1.00 6.00 0.00 0.00 0.00 0.00 1.00 1.00 1.00 4.00 1.00 1.00 0.00 2.00 554.00 554.00 562.00 543.00 1.00 7.00 0.00 1.00 6.00 5.00 18.00 528.00 1.00 4.00 0.00 1.00 2.00 12.00 3.00 544.00 1/12/2009 8 Academic Advising Staff is very nice 36 Service exceeds 7 expectations Treated poorly by staff 8 Lines are too long 36 Service not available 1 Questions not answered 13 Other (please specify at end of survey) 19 no comment 447 Admissions & Recruitment Staff is very nice 14 Service exceeds 2 expectations Treated poorly by staff 3 Lines are too long 6 Service not available 0 Questions not answered 3 Other (please specify at end 4 of survey) no comment 533 Bookstore Staff is very nice 27 Service exceeds 7 expectations Treated poorly by staff 7 Lines are too long 28 Service not available 0 Questions not answered 1 Other (please specify at end of survey) 15 no comment IR/MDT 481 1/12/2009 9 Career Resource Center Staff is very nice 9 Service exceeds 1 expectations Treated poorly by staff 1 Lines are too long 2 Service not available 1 Questions not answered 1 Other (please specify at end 3 of survey) no comment 548 Counseling & Student Development Staff is very nice 16 Service exceeds 2 expectations Treated poorly by staff 4 Lines are too long 9 Service not available 3 Questions not answered 4 Other (please specify at end 8 of survey) no comment 521 DisAbility Services Staff is very nice 1 Service exceeds 0 expectations Treated poorly by staff 1 Lines are too long 1 Service not available 0 Questions not answered 1 Other (please specify at end 1 of survey) no comment IR/MDT 562 1/12/2009 10 Financial Aid Staff is very nice 10 Service exceeds 1 expectations Treated poorly by staff 10 Lines are too long 45 Service not available 2 Questions not answered 16 Other (please specify at end of survey) 15 no comment 468 Health Services Staff is very nice 4 Service exceeds 2 expectations Treated poorly by staff 0 Lines are too long 1 Service not available 1 Questions not answered 2 Other (please specify at end 3 of survey) no comment 554 Job Placement/ Employment Services Staff is very nice 8 Service exceeds 2 expectations Treated poorly by staff 1 Lines are too long 1 Service not available 2 Questions not answered 1 Other (please specify at end 2 of survey) no comment IR/MDT 550 1/12/2009 11 New Student Orientation Staff is very nice 15 Service exceeds 2 expectations Treated poorly by staff 3 Lines are too long 1 Service not available 0 Questions not answered 1 Other (please specify at end 5 of survey) no comment 540 Peer Tutoring Services Staff is very nice 5 Service exceeds 2 expectations Treated poorly by staff 0 Lines are too long 1 Service not available 1 Questions not answered 1 Other (please specify at end 3 of survey) no comment 554 Registration & Cashier's Office Staff is very nice 14 Service exceeds 1 expectations Treated poorly by staff 19 Lines are too long 23 Service not available 0 Questions not answered 2 Other (please specify at end 5 of survey) no comment IR/MDT 503 1/12/2009 12 Registrar & Student Records Staff is very nice 9 Service exceeds 0 expectations Treated poorly by staff 6 Lines are too long 6 Service not available 0 Questions not answered 1 Other (please specify at end 2 of survey) no comment 542 Student Life Center Staff is very nice 5 Service exceeds 2 expectations Treated poorly by staff 2 Lines are too long 1 Service not available 0 Questions not answered 1 Other (please specify at end 1 of survey) no comment 554 The Learning Center Staff is very nice 6 Service exceeds 3 expectations Treated poorly by staff 1 Lines are too long 1 Service not available 0 Questions not answered 1 Other (please specify at end 1 of survey) no comment IR/MDT 554 1/12/2009 13 Veteran's Services Staff is very nice 1 Service exceeds 2 expectations Treated poorly by staff 0 Lines are too long 1 Service not available 0 Questions not answered 1 Other (please specify at end 0 of survey) no comment 562 Call Center Staff is very nice 7 Service exceeds 1 expectations Treated poorly by staff 4 Lines are too long 6 Service not available 0 Questions not answered 4 Other (please specify at end 2 of survey) no comment 543 WebAdvisor (www.mcc.edu) Staff is very nice 1 Service exceeds 7 expectations Treated poorly by staff 0 Lines are too long 1 Service not available 6 Questions not answered 5 Other (please specify at end of survey) 18 no comment IR/MDT 528 1/12/2009 14 MCCAnswer (www.mcc.edu) Staff is very nice 1 Service exceeds 4 expectations Treated poorly by staff 0 Lines are too long 1 Service not available 2 Questions not answered 12 Other (please specify at end 3 of survey) no comment 544 7. If Used, how Satisfied are you with the following Student Service Offices? - Comments Staff is Service exceeds very expectations nice Academic Advising 36 7 Admissions & 14 2 Recruitment Bookstore 27 7 Career Resource 9 1 Center Counseling & Student 16 2 Development DisAbility Services 1 0 Financial Aid 10 1 Health Services 4 2 Job Placement/ Employment 8 2 Services New Student 15 2 Orientation Peer Tutoring 5 2 Services Registration & 14 1 Cashier's Office Registrar & Student 9 0 Records Student Life Center 5 2 The Learning 6 3 Center Veteran's Services 1 2 Call Center 7 1 WebAdvisor 1 7 (www.mcc.edu) MCCAnswer 1 4 (www.mcc.edu) Topic IR/MDT Treated poorly by staff 8 Lines Service not are too available long 36 1 Questions not answered 13 Other (please no Not specify at end comment Answered of survey) 19 447 0 3 6 0 3 4 533 2 7 28 0 1 15 481 1 1 2 1 1 3 548 1 4 9 3 4 8 521 0 1 10 0 1 45 1 0 2 1 1 16 2 1 15 3 562 468 554 0 0 0 1 1 2 1 2 550 0 3 1 0 1 5 540 0 0 1 1 1 3 554 0 19 23 0 2 5 503 0 6 6 0 1 2 542 1 2 1 0 1 1 554 1 1 1 0 1 1 554 0 0 4 1 6 0 0 1 4 0 2 562 543 0 0 0 1 6 5 18 528 1 0 1 2 12 3 544 0 1/12/2009 15 8. If you use the Advising and Counseling Services, what are your main reasons? (choose all that apply) Semester Schedule planning 300 Long-term Educational planning 190 Registration 242 Transfer course planning 102 Personal counseling 49 Career planning 98 Other 18 8. If you use the Advising and Counseling Services, what are your main reasons? (choose all that apply) Choice Semester Schedule planning Long-term Educational planning Registration Transfer course planning Personal counseling Career planning Other Count 300 190 242 102 49 98 18 Percent of Sample Asked 52.9% 33.5% 42.7% 18.0% 8.6% 17.3% 3.2% Percent of Total Sample 52.9% 33.5% 42.7% 18.0% 8.6% 17.3% 3.2% 9. Please indicate your agreement with the following statements: - Response Space for clubs, activities, leisure,... Advisors are available when needed There are adequate opportunities for ... There is a clear student complaint/gr... Dropping and Adding courses is easy t... Help is available to research my care... Help is available to improve my study... I would choose MCC again Strongly Agree 83.00 80.00 49.00 45.00 170.00 95.00 99.00 229.00 Agree No Opinion 151.00 264.00 220.00 120.00 79.00 329.00 61.00 325.00 204.00 131.00 170.00 219.00 156.00 260.00 199.00 80.00 Disagree 36.00 99.00 69.00 71.00 24.00 46.00 19.00 26.00 Strongly Disagree 10.00 25.00 16.00 41.00 17.00 13.00 8.00 14.00 Space for clubs, activities, leisure,... Strongly Agree 83 Agree 151 No Opinion 264 Disagree Strongly Disagree IR/MDT 36 10 1/12/2009 16 Advisors are available when needed Strongly Agree 80 Agree 220 No Opinion 120 Disagree Strongly Disagree 99 25 There are adequate opportunities for ... Strongly Agree 49 Agree 79 No Opinion 329 Disagree Strongly Disagree 69 16 There is a clear student complaint/gr... Strongly Agree 45 Agree 61 No Opinion 325 Disagree 71 Strongly Disagree 41 Dropping and Adding courses is easy t... Strongly Agree 170 Agree 204 No Opinion Disagree Strongly Disagree 131 24 17 Help is available to research my care... Strongly Agree 95 Agree 170 No Opinion 219 Disagree Strongly Disagree IR/MDT 46 13 1/12/2009 17 Help is available to improve my study... Strongly Agree 99 Agree 156 No Opinion 260 Disagree Strongly Disagree 19 8 I would choose MCC again Strongly Agree 229 Agree 199 No Opinion 80 Disagree Strongly Disagree 26 14 9. Please indicate your agreement with the following statements: - Response Topic Space for clubs, activities, leisure, lounges is adequate Advisors are available when needed There are adequate opportunities for student employment on campus There is a clear student complaint/grievance process Dropping and Adding courses is easy to do Help is available to research my career goal Help is available to improve my study habits and skills I would choose MCC again Strongly Agree 83 80 151 220 No Opinion 264 120 49 79 329 69 16 25 45 170 95 99 229 61 204 170 156 199 325 131 219 260 80 71 24 46 19 26 41 17 13 8 14 24 21 24 25 19 Agree 36 99 Strongly Disagree 10 25 Not Answered 23 23 Disagree 10. When do you attend the majority of your classes? Percent All Daytime classes 29 Mostly Daytime classes 19 Part Day and part Night classes 26 Mostly Evening classes 12 All Evening classes IR/MDT 13 1/12/2009 18 10. When do you attend the majority of your classes? Choice All Daytime classes Mostly Daytime classes Part Day and part Night classes Mostly Evening classes All Evening classes Count 161 107 147 67 74 Percentage of Sample Answering 29.0% 19.2% 26.4% 12.1% 13.3% Percentage of Sample Asked 28.4% 18.9% 25.9% 11.8% 13.1% Percentage of Total Sample 28.4% 18.9% 25.9% 11.8% 13.1% 11. In the future, would you recommend MCC to others? Percent Strongly Agree 45 Agree 35 Neutral 13 Disagree 5 Strongly Disagree 2 11. In the future, would you recommend MCC to others? Choice Strongly Agree Agree Neutral Disagree Strongly Disagree Count 253 196 73 26 11 Percentage of Sample Answering 45.3% 35.1% 13.1% 4.7% 2.0% Percentage of Sample Asked 44.6% 34.6% 12.9% 4.6% 1.9% Percentage of Total Sample 44.6% 34.6% 12.9% 4.6% 1.9% 12. What is your plan for enrollment for the next semester? Percent Plan to Work - Not attend college 2 Work/Attend MCC parttime 34 Work/Attend MCC full-time 32 Attend MCC Full-time/Not work 16 Attend MCC Part-time/Not work 6 Plan to transfer to another college/u... Graduate Undecided at this time 4 2 3 Other 0 IR/MDT 1/12/2009 19 12. What is your plan for enrollment for the next semester? 11 192 180 90 32 Percentage of Sample Answering 2.0% 34.4% 32.3% 16.1% 5.7% Percentage of Sample Asked 1.9% 33.9% 31.7% 15.9% 5.6% Percentage of Total Sample 1.9% 33.9% 31.7% 15.9% 5.6% 22 3.9% 3.9% 3.9% 12 17 2 2.2% 3.0% 0.4% 2.1% 3.0% 0.4% 2.1% 3.0% 0.4% Choice Count Plan to Work - Not attend college Work/Attend MCC part-time Work/Attend MCC full-time Attend MCC Full-time/Not work Attend MCC Part-time/Not work Plan to transfer to another college/university Graduate Undecided at this time Other 13. What Educational Goal do you have? Percent Courses only, no degree Courses required to maintain and/or i... 2 3 Courses to transfer 20 Complete an MCC Certificate program 4 Complete an MCC Associate Degree program 41 Complete an MCC Degree and transfer 24 Undecided 3 Other 3 13. What Educational Goal do you have? 9 Percentage of Sample Answering 1.6% Percentage of Sample Asked 1.6% Percentage of Total Sample 1.6% 15 2.7% 2.6% 2.6% 114 22 20.4% 3.9% 20.1% 3.9% 20.1% 3.9% 230 41.2% 40.6% 40.6% 135 17 16 24.2% 3.0% 2.9% 23.8% 3.0% 2.8% 23.8% 3.0% 2.8% Choice Count Courses only, no degree Courses required to maintain and/or improve my job Courses to transfer Complete an MCC Certificate program Complete an MCC Associate Degree program Complete an MCC Degree and transfer Undecided Other IR/MDT 1/12/2009 20 14. Please tell us who/what had the most influence in your decision to attend MCC? Percent Parent(s)/other relative 16 Friends 8 High School Counselor and/or Teacher Admission Recruiter MCC Instructor/Advisor 2 1 2 Finances 29 Location 18 Programs MCC student and/or graduate 7 2 Other 15 14. Please tell us who/what had the most influence in your decision to attend MCC? 87 45 Percentage of Sample Answering 15.6% 8.1% Percentage of Sample Asked 15.3% 7.9% Percentage of Total Sample 15.3% 7.9% 11 2.0% 1.9% 1.9% 4 9 161 102 41 13 85 0.7% 1.6% 28.9% 18.3% 7.3% 2.3% 15.2% 0.7% 1.6% 28.4% 18.0% 7.2% 2.3% 15.0% 0.7% 1.6% 28.4% 18.0% 7.2% 2.3% 15.0% Choice Count Parent(s)/other relative Friends High School Counselor and/or Teacher Admission Recruiter MCC Instructor/Advisor Finances Location Programs MCC student and/or graduate Other IR/MDT 1/12/2009 21