Student Satisfaction Survey Report
2010
When do you usually attend classes?
Response
Frequency Percent
All day
Mostly day
226
321
21.20
30.11
Half day/half
281
evening
Mostly evening 152
All evening
86
81.89
4.22
26.36
Main Campus 873
Southern Lakes 45
-SLBC
Lapeer Campus 78
14.26
8.07
Clio - NTC
E-learning
2.81
3.75
What was your enrollment status in Fall semester?
Response
Frequency Percent
Full-time
666
62.48
Part-time
400
37.52
What is your gender?
Response
Male
Female
Frequency Percent
344
722
32.27
67.73
Do you live in the City of Flint?
Response
Frequency Percent
Yes
No
IR/lsu
339
727
Where do you attend the majority of your classes?
Response
Frequency Percent
31.80
68.20
30
40
7.32
How do you describe yourself?
Response
Frequency Percent
Native
American
Asian/Filipino
Black/African
American
Hispanic/Latino
White/Caucasia
n
Other
15
1.41
4
195
0.38
18.29
26
780
2.44
73.17
46
4.32
How many children do you have who are 5 years old
or younger?
Response
Frequency Percent
0
1
2
more than 2
755
165
88
58
70.83
15.48
8.26
5.44
What is your family income range?
Response
Frequency Percent
Under $10000
$10001-$20000
$20001-$30000
$30001-$40000
$40001
371
228
134
104
229
34.80
21.39
12.57
9.76
21.48
12/9/2011
Student Satisfaction Survey Report
2010
What is your age?
Response
Frequency Percent
How many semesters have you attended MCC?
Response
Frequency Percent
What form of transportation do you use to attend
MCC?
Response
Frequency Percent
What is the highest level of education you have
completed?
Response
Frequency Percent
0-18
19-21
22-25
26-30
31-35
36-40
41-50
50
Own vehicle
Car pool
Public
transportation
Other
50
187
146
125
135
139
201
83
4.69
17.54
13.70
11.73
12.66
13.04
18.86
7.79
933
26
59
87.52
2.44
5.53
48
4.50
Would you recommend MCC to others?
Response
Frequency Percent
500
46.90
Probably yes
Uncertain
335
108
31.43
10.13
Probably no
71
6.66
Definitely no
52
4.88
Definitely yes
IR/lsu
1
2
3
4
5
6
7 or more
216
83
167
159
118
82
241
20.26
7.79
15.67
14.92
11.07
7.69
22.61
High School
G.E.D.
Certificate
642
108
82
60.23
10.13
7.69
Associate
Degree
Bachelor
Degree
Graduate
Degree
Professional
License
Other
130
12.20
34
3.19
8
0.75
18
1.69
44
4.13
Please indicate your plans for the next academic
semester.
Response
Frequency Percent
Work/No
College
Attend MCC
Transfer/4yr.
College
Transfer/other
Comm. College
Undecided
Other
26
2.44
883
88
82.83
8.26
12
1.13
37
20
3.47
1.88
12/9/2011
Student Satisfaction Survey Report
2010
What educational goal are you currently pursuing at
MCC?
Response
Frequency Percent
Courses
only/No Degree
Courses to
improve job
Courses to
transfer
Complete
Certificate
Complete
Associate
Degree
Other
33
3.10
22
2.06
211
19.79
75
7.04
684
64.17
41
3.85
Who was most influential in your decision to attend
MCC?
Response
Frequency Percent
Family
Friends
H.S.
Counselor/Teac
her
College
Counselor/Teac
her
MCC
Student/Gradua
te
Self
Other
IR/lsu
What is the general job/work category you're
seeking?
Response
Frequency Percent
Professional
127
Services
Business
127
Services
Health Services 373
11.91
Technology/Co 91
mputers
Skilled Trades 29
8.54
Personal
Services
Agriculture/Envi
ronmental
Military
Arts/Entertainm
ent
Mechanical/Ind
ustrial
Undecided
Other
40
3.75
11
1.03
4
52
0.38
4.88
32
3.00
56
124
5.25
11.63
11.91
34.99
2.72
Classroom space is adequate.
Response
Frequency Percent
Strongly Agree 325
Agree
545
Dont Know
42
30.57
51.27
3.95
233
48
23
21.86
4.50
2.16
20
1.88
Disagree
120
11.29
35
3.28
Strongly
Disagree
31
2.92
555
152
52.06
14.26
12/9/2011
Student Satisfaction Survey Report
2010
Space for clubs, activities, leisure is adequate.
Response
Frequency Percent
Study space for students is adequate.
Response
Frequency Percent
Courses are academically demanding.
Response
Frequency Percent
There is good rapport between faculty and students.
Response
Frequency Percent
There is good rapport between staff and students.
Response
Frequency Percent
MCC is warm, friendly and supportive of students.
Response
Frequency Percent
Students receive adequate recognition for their
accomplishments.
Response
Frequency Percent
Computer labs are adequate.
Response
Science labs are adequate.
Response
Frequency Percent
Academic support labs are adequate.
Response
Frequency Percent
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
IR/lsu
180
319
477
60
24
302
604
56
79
18
260
518
115
109
58
202
466
243
107
39
165
291
526
47
22
16.98
30.09
45.00
5.66
2.26
28.52
57.03
5.29
7.46
1.70
24.53
48.87
10.85
10.28
5.47
19.11
44.09
22.99
10.12
3.69
15.70
27.69
50.05
4.47
2.09
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
222
427
151
180
64
287
550
85
91
42
269
492
87
143
67
21.26
40.90
14.46
17.24
6.13
27.20
52.13
8.06
8.63
3.98
25.43
46.50
8.22
13.52
6.33
Frequency Percent
232
440
184
148
44
168
325
488
48
19
22.14
41.98
17.56
14.12
4.20
16.03
31.01
46.56
4.58
1.81
12/9/2011
Student Satisfaction Survey Report
2010
Technology labs are adequate.
Response
Frequency Percent
Copy machine availability is adequate.
Response
Frequency Percent
Recreational facilities are adequate.
Response
Frequency Percent
The campus is generally a safe place.
Response
Frequency Percent
Variety of courses offered is adequate.
Response
Frequency Percent
Class size is appropriate.
Response
Frequency Percent
Advisors are available when needed.
Response
Frequency Percent
Programs of study are flexible.
Response
Frequency Percent
There is diversity and racial harmony at MCC.
There are adequate opportunities for student
employment.
Response
Frequency Percent
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
Response
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
IR/lsu
163
319
506
43
21
127
251
558
77
39
208
550
61
173
62
170
424
107
243
110
15.49
30.32
48.10
4.09
2.00
12.07
23.86
53.04
7.32
3.71
19.73
52.18
5.79
16.41
5.88
16.13
40.23
10.15
23.06
10.44
Frequency Percent
253
533
151
70
46
24.03
50.62
14.34
6.65
4.37
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
177
402
307
116
50
210
557
101
117
72
251
626
63
84
23
190
524
134
154
49
124
228
529
107
63
16.83
38.21
29.18
11.03
4.75
19.87
52.70
9.56
11.07
6.81
23.97
59.79
6.02
8.02
2.20
18.08
49.86
12.75
14.65
4.66
11.80
21.69
50.33
10.18
5.99
12/9/2011
Student Satisfaction Survey Report
2010
There is a clear student complaint/grievance process.
Response
Frequency Percent
Student government is accessible.
Response
Frequency Percent
Dropping and adding courses is easy to do.
Response
Frequency Percent
Help is available to research my career goals.
Response
Frequency Percent
Help is available to improve my study habits and
skills.
Response
Frequency Percent
I am accomplishing my educational goals at MCC.
Response
I would choose to attend MCC again.
Response
Frequency Percent
I would recommend MCC to others.
Response
Frequency Percent
Academic Advising
Response
Frequency Percent
Admissions - Recruitment
Response
Frequency Percent
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
IR/lsu
112
183
556
112
95
265
485
157
97
52
194
451
320
50
34
350
441
127
65
74
10.59
17.30
52.55
10.59
8.98
25.09
45.93
14.87
9.19
4.92
18.49
42.99
30.51
4.77
3.24
33.11
41.72
12.02
6.15
7.00
188
340
261
141
93
17.64
31.89
24.48
13.23
8.72
43
4.03
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
111
176
657
55
51
185
394
316
102
51
10.57
16.76
62.57
5.24
4.86
17.65
37.60
30.15
9.73
4.87
Frequency Percent
323
573
68
61
30
330
442
140
72
72
30.62
54.31
6.45
5.78
2.84
31.25
41.86
13.26
6.82
6.82
156
330
302
66
44
14.63
30.96
28.33
6.19
4.13
168
15.76
12/9/2011
Student Satisfaction Survey Report
2010
Applewood Cafe
Response
Frequency Percent
130
121
112
13
12
12.20
11.35
10.51
1.22
1.13
Athletic/Recreation Programs
Response
Frequency Percent
75
91
157
25
11
7.04
8.54
14.73
2.35
1.03
678
63.60
707
66.32
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
Bookstore
Response
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
Frequency Percent
151
427
215
147
111
14.17
40.06
20.17
13.79
10.41
15
1.41
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
Campus/Public Safety
Response
Frequency Percent
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
195
413
220
91
40
18.29
38.74
20.64
8.54
3.75
107
10.04
Career Resource Center
Response
Frequency Percent
112
187
174
32
27
10.51
17.54
16.32
3.00
2.53
Cashier's Office
Response
Frequency Percent
129
318
246
75
43
12.10
29.83
23.08
7.04
4.03
534
50.09
255
23.92
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
Computer Labs
Response
Frequency Percent
206
380
174
96
33
19.32
35.65
16.32
9.01
3.10
Concerts - Cultural Programs
Response
Frequency Percent
83
105
137
13
13
7.79
9.85
12.85
1.22
1.22
177
16.60
715
67.07
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
IR/lsu
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
12/9/2011
Student Satisfaction Survey Report
2010
Counseling Services
Response
Frequency Percent
123
253
221
95
50
11.54
23.73
20.73
8.91
4.69
DisAbilities Services for Students
Response
Frequency Percent
66
72
107
23
17
6.19
6.75
10.04
2.16
1.59
324
30.39
781
73.26
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
Financial Aid Services
Response
Frequency Percent
139
224
165
157
256
13.04
21.01
15.48
14.73
24.02
Health Services
Response
Frequency Percent
94
151
165
18
15
8.82
14.17
15.48
1.69
1.41
125
11.73
623
58.44
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
Job Placement/Employment
Response
Frequency Percent
73
80
161
51
44
6.85
7.50
15.10
4.78
4.13
Library Services
Response
Frequency Percent
158
289
200
28
29
14.82
27.11
18.76
2.63
2.72
657
61.63
362
33.96
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
Orientation Program
Response
Frequency Percent
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
IR/lsu
145
290
258
53
25
13.60
27.20
24.20
4.97
2.35
295
27.67
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
Parking Lots/Ramps
Response
Frequency Percent
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
77
260
202
235
256
7.22
24.39
18.95
22.05
24.02
36
3.38
12/9/2011
Student Satisfaction Survey Report
2010
Peer Tutoring Services
Response
Frequency Percent
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
112
137
139
31
25
10.51
12.85
13.04
2.91
2.35
622
58.35
Registration Office
Response
Frequency Percent
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
142
399
260
101
79
13.32
37.43
24.39
9.47
7.41
85
7.97
Bear Bistro Food Services
Response
Frequency Percent
197
269
147
42
38
18.48
25.23
13.79
3.94
3.56
The Learning Center
Response
Frequency Percent
131
174
158
13
17
12.29
16.32
14.82
1.22
1.59
373
34.99
573
53.75
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
The Writing Center
Response
Frequency Percent
119
174
136
12
11
11.16
16.32
12.76
1.13
1.03
Transfer Advising/Counseling
Response
Frequency Percent
94
161
180
84
57
8.82
15.10
16.89
7.88
5.35
614
57.60
490
45.97
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
Veteran's Services
Response
Frequency Percent
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
IR/lsu
55
49
107
12
15
5.16
4.60
10.04
1.13
1.41
828
77.67
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
MCC Web Site
Response
Frequency Percent
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
279
506
180
55
29
26.17
47.47
16.89
5.16
2.72
17
1.59
12/9/2011