Student Satisfaction Survey Fall 2011
When do you usually attend classes?
Response
Frequency Percent
All day
Mostly day
158
238
22.32
33.62
Half day/half
162
evening
Mostly evening 98
All evening
52
Where do you attend the majority of your classes?
Response
Frequency Percent
82.91
5.79
22.88
Main Campus 587
Southern Lakes 41
-SLBC
Lapeer Campus 39
13.84
7.34
Clio - NTC
E-learning
3.39
2.40
What was your enrollment status in Fall semester?
Response
Frequency Percent
Full-time
434
61.30
Part-time
274
38.70
What is your gender?
Response
Male
Female
Frequency Percent
217
491
30.65
69.35
24
17
5.51
How do you describe yourself?
Response
Frequency Percent
Native
American
Asian/Filipino
Black/African
American
Hispanic/Latino
White/Caucasia
n
Other
7
0.99
1
122
0.14
17.23
20
514
2.82
72.60
44
6.21
How many children do you have who are 5 years old
or younger?
Response
Frequency Percent
0
1
2
more than 2
530
109
41
28
74.86
15.40
5.79
3.95
Do you live in the City of Flint?
Response
Frequency Percent
What is your family income range?
Response
Frequency Percent
What is your age?
Response
Frequency Percent
How many semesters have you attended MCC?
Response
Frequency Percent
Yes
No
0-18
19-21
22-25
26-30
31-35
36-40
41-50
50
5/14/2012
244
464
33
144
94
109
69
69
128
62
34.46
65.54
4.66
20.34
13.28
15.40
9.75
9.75
18.08
8.76
Under $10000
$10001-$20000
$20001-$30000
$30001-$40000
$40001
1
2
3
4
5
6
7 or more
258
160
81
67
142
147
69
109
109
66
43
165
Student Satisfaction Survey Fall 2011
36.44
22.60
11.44
9.46
20.06
20.76
9.75
15.40
15.40
9.32
6.07
23.31
Page 1
Student Satisfaction Survey Fall 2011
What form of transportation do you use to attend
MCC?
Response
Frequency Percent
Own vehicle
Car pool
Public
transportation
Other
598
22
53
84.46
3.11
7.49
35
4.94
Would you recommend MCC to others?
Response
Frequency Percent
393
55.51
Probably yes
Uncertain
205
66
28.95
9.32
Probably no
30
4.24
Definitely no
14
1.98
Definitely yes
5/14/2012
What is the highest level of education you have
completed?
Response
Frequency Percent
High School
G.E.D.
Certificate
452
57
64
63.84
8.05
9.04
Associate
Degree
Bachelor
Degree
Graduate
Degree
Professional
License
Other
64
9.04
26
3.67
6
0.85
16
2.26
23
3.25
Please indicate your plans for the next academic
semester.
Response
Frequency Percent
Work/No
College
Attend MCC
Transfer/4yr.
College
Transfer/other
Comm. College
Undecided
Other
23
3.25
575
60
81.21
8.47
4
0.56
26
20
3.67
2.82
Student Satisfaction Survey Fall 2011
Page 2
Student Satisfaction Survey Fall 2011
What educational goal are you currently pursuing at
MCC?
Response
Frequency Percent
Courses
only/No Degree
Courses to
improve job
Courses to
transfer
Complete
Certificate
Complete
Associate
Degree
Other
21
2.97
8
1.13
109
15.40
42
5.93
498
70.34
30
4.24
Who was most influential in your decision to attend
MCC?
Response
Frequency Percent
Family
Friends
H.S.
Counselor/Teac
her
College
Counselor/Teac
her
MCC
Student/Gradua
te
Self
Other
5/14/2012
Response
Frequency Percent
Professional
77
Services
Business
89
Services
Health Services 219
10.88
Technology/Co 60
mputers
Skilled Trades 30
8.47
Personal
32
Services
Agriculture/Envi 9
ronmental
Military
2
Arts/Entertainm 46
ent
Mechanical/Indu 18
strial
Undecided
41
Other
85
4.52
12.57
30.93
4.24
1.27
0.28
6.50
2.54
5.79
12.01
Classroom space is adequate.
Response
Frequency Percent
Strongly Agree 233
Agree
364
Dont Know
17
33.10
51.70
2.41
161
41
6
22.74
5.79
0.85
14
1.98
Disagree
74
10.51
17
2.40
Strongly
Disagree
16
2.27
379
90
53.53
12.71
Space for clubs, activities, leisure is adequate.
Response
Frequency Percent
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
What is the general job/work category you're seeking?
158
209
287
38
14
22.38
29.60
40.65
5.38
1.98
Study space for students is adequate.
Response
Frequency Percent
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
204
307
76
89
24
Student Satisfaction Survey Fall 2011
29.14
43.86
10.86
12.71
3.43
Page 3
Student Satisfaction Survey Fall 2011
Courses are academically demanding.
Response
Frequency Percent
There is good rapport between faculty and students.
Response
Frequency Percent
There is good rapport between staff and students.
Response
Frequency Percent
MCC is warm, friendly and supportive of students.
Response
Frequency Percent
Students receive adequate recognition for their
accomplishments.
Response
Frequency Percent
Computer labs are adequate.
Response
Science labs are adequate.
Response
Frequency Percent
Academic support labs are adequate.
Response
Frequency Percent
Technology labs are adequate.
Response
Frequency Percent
Copy machine availability is adequate.
Response
Frequency Percent
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
5/14/2012
211
407
30
43
12
197
359
67
49
22
179
327
117
63
19
150
200
314
22
8
154
219
286
23
11
30.01
57.89
4.27
6.12
1.71
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
28.39
51.73
9.65
7.06
3.17
25.39
46.38
16.60
8.94
2.70
21.61
28.82
45.24
3.17
1.15
22.22
31.60
41.27
3.32
1.59
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
211
365
45
61
18
223
331
41
80
27
30.14
52.14
6.43
8.71
2.57
31.77
47.15
5.84
11.40
3.85
Frequency Percent
209
307
98
62
26
145
224
285
24
11
151
257
191
70
31
Student Satisfaction Survey Fall 2011
29.77
43.73
13.96
8.83
3.70
21.04
32.51
41.36
3.48
1.60
21.57
36.71
27.29
10.00
4.43
Page 4
Student Satisfaction Survey Fall 2011
Recreational facilities are adequate.
Response
Frequency Percent
The campus is generally a safe place.
Response
Frequency Percent
Variety of courses offered is adequate.
Response
Frequency Percent
Class size is appropriate.
Response
Frequency Percent
Advisors are available when needed.
Response
Frequency Percent
Programs of study are flexible.
Response
Frequency Percent
There is diversity and racial harmony at MCC.
There are adequate opportunities for student
employment.
Response
Frequency Percent
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
Response
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
127
171
330
44
27
194
353
30
90
29
145
305
85
111
51
18.17
24.46
47.21
6.29
3.86
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
27.87
50.72
4.31
12.93
4.17
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
20.80
43.76
12.20
15.93
7.32
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
Frequency Percent
197
358
75
40
24
28.39
51.59
10.81
5.76
3.46
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
There is a clear student complaint/grievance process.
Response
Frequency Percent
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
5/14/2012
114
170
318
48
54
16.19
24.15
45.17
6.82
7.67
198
368
46
64
22
191
423
34
37
11
168
352
85
57
30
113
189
304
48
45
28.37
52.72
6.59
9.17
3.15
27.44
60.78
4.89
5.32
1.58
24.28
50.87
12.28
8.24
4.34
16.17
27.04
43.49
6.87
6.44
Student government is accessible.
Response
Frequency Percent
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
101
170
365
33
23
Student Satisfaction Survey Fall 2011
14.60
24.57
52.75
4.77
3.32
Page 5
Student Satisfaction Survey Fall 2011
Dropping and adding courses is easy to do.
Response
Frequency Percent
Help is available to research my career goals.
Response
Frequency Percent
Help is available to improve my study habits and
skills.
Response
Frequency Percent
I am accomplishing my educational goals at MCC.
Response
I would choose to attend MCC again.
Response
Frequency Percent
I would recommend MCC to others.
Response
Frequency Percent
Academic Advising
Response
Frequency Percent
Admissions - Recruitment
Response
Frequency Percent
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
221
311
88
49
31
176
313
169
28
15
265
320
58
23
34
31.57
44.43
12.57
7.00
4.43
25.11
44.65
24.11
3.99
2.14
37.86
45.71
8.29
3.29
4.86
158
245
137
84
62
22.32
34.60
19.35
11.86
8.76
22
3.11
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
169
287
161
47
31
24.32
41.29
23.17
6.76
4.46
Frequency Percent
254
370
33
23
21
261
311
70
29
30
36.23
52.78
4.71
3.28
3.00
37.23
44.37
9.99
4.14
4.28
129
237
164
37
22
18.22
33.47
23.16
5.23
3.11
119
16.81
Applewood Cafe
Response
Frequency Percent
91
96
82
4
9
12.85
13.56
11.58
0.56
1.27
Athletic/Recreation Programs
Response
Frequency Percent
57
75
96
14
18
8.05
10.59
13.56
1.98
2.54
426
60.17
448
63.28
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
5/14/2012
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
Student Satisfaction Survey Fall 2011
Page 6
Student Satisfaction Survey Fall 2011
Bookstore
Response
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
Frequency Percent
123
317
130
82
51
17.37
44.77
18.36
11.58
7.20
5
0.71
Campus/Public Safety
Response
Frequency Percent
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
181
264
146
40
23
25.56
37.29
20.62
5.65
3.25
54
7.63
Career Resource Center
Response
Frequency Percent
110
135
101
18
15
15.54
19.07
14.27
2.54
2.12
Cashier's Office
Response
Frequency Percent
118
250
130
34
19
16.67
35.31
18.36
4.80
2.68
329
46.47
157
22.18
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
Computer Labs
Response
Frequency Percent
150
285
103
45
19
21.19
40.25
14.55
6.36
2.68
Concerts - Cultural Programs
Response
Frequency Percent
79
100
76
8
8
11.16
14.12
10.73
1.13
1.13
106
14.97
437
61.72
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
Counseling Services
Response
Frequency Percent
101
198
117
55
32
14.27
27.97
16.53
7.77
4.52
DisAbilities Services for Students
Response
Frequency Percent
65
60
74
16
10
9.18
8.47
10.45
2.26
1.41
205
28.95
483
68.22
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
5/14/2012
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
Student Satisfaction Survey Fall 2011
Page 7
Student Satisfaction Survey Fall 2011
Financial Aid Services
Response
Frequency Percent
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
148
213
108
70
98
20.90
30.08
15.25
9.89
13.84
71
10.03
Health Services
Response
Frequency Percent
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
83
109
96
6
5
11.72
15.40
13.56
0.85
0.71
409
57.77
Job Placement/Employment
Response
Frequency Percent
53
68
96
29
29
7.49
9.60
13.56
4.10
4.10
Library Services
Response
Frequency Percent
179
251
89
11
9
25.28
35.45
12.57
1.55
1.27
433
61.16
169
23.87
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
Orientation Program
Response
Frequency Percent
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
118
213
154
32
16
16.67
30.08
21.75
4.52
2.26
175
24.72
Peer Tutoring Services
Response
Frequency Percent
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
5/14/2012
98
95
73
25
17
13.84
13.42
10.31
3.53
2.40
400
56.50
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
Parking Lots/Ramps
Response
Frequency Percent
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
83
209
143
119
125
11.72
29.52
20.20
16.81
17.66
29
4.10
Registration Office
Response
Frequency Percent
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
126
282
164
41
44
17.80
39.83
23.16
5.79
6.21
51
7.20
Student Satisfaction Survey Fall 2011
Page 8
Student Satisfaction Survey Fall 2011
Bear Bistro Food Services
Response
Frequency Percent
127
228
95
35
13
17.94
32.20
13.42
4.94
1.84
The Learning Center
Response
Frequency Percent
104
133
94
4
11
14.69
18.79
13.28
0.56
1.55
210
29.66
362
51.13
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
The Writing Center
Response
Frequency Percent
100
124
76
10
8
14.12
17.51
10.73
1.41
1.13
Transfer Advising/Counseling
Response
Frequency Percent
78
124
94
44
35
11.02
17.51
13.28
6.21
4.94
390
55.08
333
47.03
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
Veteran's Services
Response
Frequency Percent
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
5/14/2012
43
47
71
3
5
6.07
6.64
10.03
0.42
0.71
539
76.13
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
MCC Web Site
Response
Frequency Percent
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
221
326
105
26
22
31.21
46.05
14.83
3.67
3.11
8
1.13
Student Satisfaction Survey Fall 2011
Page 9