Student Satisfaction Survey Results Fall 2013
When do you usually attend classes?
Response
Frequency Percent
All day
Mostly day
66
108
Half day/half
43
evening
Mostly evening 29
All evening
27
24.18
39.56
89.38
1.83
15.75
Main Campus 244
Southern Lakes 5
-SLBC
Lapeer Campus 11
10.62
9.89
Clio - NTC
E-learning
2.20
2.56
What was your enrollment status in Fall semester?
Response
Frequency Percent
Full-time
127
46.52
Part-time
146
53.48
What is your gender?
Response
Male
Female
Frequency Percent
86
187
Where do you attend the majority of your classes?
Response
Frequency Percent
31.50
68.50
6
7
4.03
How do you describe yourself?
Response
Frequency Percent
Native
American
Asian/Filipino
Black/African
American
Hispanic/Latino
White/Caucasia
n
Other
5
1.83
2
47
0.73
17.22
10
193
3.66
70.70
16
5.86
How many children do you have who are 5 years old
or younger?
Response
Frequency Percent
0
1
2
more than 2
214
32
20
7
78.39
11.72
7.33
2.56
Do you live in the City of Flint?
Response
Frequency Percent
What is your family income range?
Response
Frequency Percent
What is your age?
Response
Frequency Percent
How many semesters have you attended MCC?
Response
Frequency Percent
Yes
No
0-18
19-21
22-25
26-30
31-35
36-40
41-50
50
90
183
18
51
32
28
29
32
54
29
32.97
67.03
6.59
18.68
11.72
10.26
10.62
11.72
19.78
10.62
MCC, Office of Institutional Research
Under $10000
$10001-$20000
$20001-$30000
$30001-$40000
$40001
1
2
3
4
5
6
7 or more
82
47
42
32
70
51
18
40
34
31
18
81
30.04
17.22
15.38
11.72
25.64
18.68
6.59
14.65
12.45
11.36
6.59
29.67
2/5/2014
What form of transportation do you use to attend
MCC?
Response
Frequency Percent
Own vehicle
Car pool
Public
transportation
Other
239
3
17
87.55
1.10
6.23
14
5.13
Would you recommend MCC to others?
Response
Frequency Percent
153
56.04
Probably yes
Uncertain
72
27
26.37
9.89
Probably no
14
5.13
Definitely no
7
2.56
Definitely yes
MCC, Office of Institutional Research
What is the highest level of education you have
completed?
Response
Frequency Percent
High School
G.E.D.
Certificate
166
24
23
60.81
8.79
8.42
Associate
Degree
Bachelor
Degree
Graduate
Degree
Professional
License
Other
31
11.36
7
2.56
2
0.73
10
3.66
10
3.66
Please indicate your plans for the next academic
semester.
Response
Frequency Percent
Work/No
College
Attend MCC
Transfer/4yr.
College
Transfer/other
Comm. College
Undecided
Other
5
1.83
228
23
83.52
8.42
1
0.37
6
10
2.20
3.66
2/5/2014
What educational goal are you currently pursuing at
MCC?
Response
Frequency Percent
Courses
only/No Degree
Courses to
improve job
Courses to
transfer
Complete
Certificate
Complete
Associate
Degree
Other
6
2.20
2
0.73
56
20.51
11
4.03
194
71.06
4
1.47
Who was most influential in your decision to attend
MCC?
Response
Frequency Percent
Family
Friends
H.S.
Counselor/Teac
her
College
Counselor/Teac
her
MCC
Student/Gradua
te
Self
Other
Response
Frequency Percent
Professional
33
Services
Business
39
Services
Health Services 94
12.09
Technology/Co 25
mputers
Skilled Trades 7
9.16
Personal
7
Services
Agriculture/Envi 1
ronmental
Military
2
Arts/Entertainm 9
ent
Mechanical/Indu 4
strial
Undecided
16
Other
36
2.56
14.29
34.43
2.56
0.37
0.73
3.30
1.47
5.86
13.19
Classroom space is adequate.
Response
Frequency Percent
Strongly Agree 100
Agree
140
Dont Know
2
37.04
51.85
0.74
53
21
6
19.41
7.69
2.20
3
1.10
Disagree
26
9.63
3
1.10
Strongly
Disagree
2
0.74
156
31
57.14
11.36
Space for clubs, activities, leisure is adequate.
Response
Frequency Percent
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
What is the general job/work category you're seeking?
43
64
153
6
5
15.87
23.62
56.46
2.21
1.85
MCC, Office of Institutional Research
Study space for students is adequate.
Response
Frequency Percent
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
75
118
36
32
9
27.78
43.70
13.33
11.85
3.33
2/5/2014
Courses are academically demanding.
Response
Frequency Percent
There is good rapport between faculty and students.
Response
Frequency Percent
There is good rapport between staff and students.
Response
Frequency Percent
MCC is warm, friendly and supportive of students.
Response
Frequency Percent
Students receive adequate recognition for their
accomplishments.
Response
Frequency Percent
Computer labs are adequate.
Response
Science labs are adequate.
Response
Frequency Percent
Academic support labs are adequate.
Response
Frequency Percent
Technology labs are adequate.
Response
Frequency Percent
Copy machine availability is adequate.
Response
Frequency Percent
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
79
156
9
18
8
68
144
28
22
6
61
104
58
36
9
36
79
140
11
4
45
79
130
8
4
29.26
57.78
3.33
6.67
2.96
25.37
53.73
10.45
8.21
2.24
22.76
38.81
21.64
13.43
3.36
13.33
29.26
51.85
4.07
1.48
16.92
29.70
48.87
3.01
1.50
MCC, Office of Institutional Research
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
76
149
17
20
6
82
127
14
32
13
28.36
55.60
6.34
7.46
2.24
30.60
47.39
5.22
11.94
4.85
Frequency Percent
68
132
37
22
8
38
85
128
12
3
46
89
88
33
9
25.47
49.44
13.86
8.24
3.00
14.29
31.95
48.12
4.51
1.13
17.36
33.58
33.21
12.45
3.40
2/5/2014
Recreational facilities are adequate.
Response
Frequency Percent
The campus is generally a safe place.
Response
Frequency Percent
Variety of courses offered is adequate.
Response
Frequency Percent
Class size is appropriate.
Response
Frequency Percent
Advisors are available when needed.
Response
Frequency Percent
Programs of study are flexible.
Response
Frequency Percent
There is diversity and racial harmony at MCC.
There are adequate opportunities for student
employment.
Response
Frequency Percent
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
Response
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
31
55
160
16
7
61
143
10
42
13
52
118
23
44
33
11.52
20.45
59.48
5.95
2.60
22.68
53.16
3.72
15.61
4.83
19.26
43.70
8.52
16.30
12.22
Frequency Percent
78
130
40
15
7
28.89
48.15
14.81
5.56
2.59
There is a clear student complaint/grievance process.
Response
Frequency Percent
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
28
51
141
24
24
10.45
19.03
52.61
8.96
8.96
MCC, Office of Institutional Research
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
78
151
20
14
6
69
164
11
17
6
54
128
36
36
14
39
68
133
22
8
29.00
56.13
7.43
5.20
2.23
25.84
61.42
4.12
6.37
2.25
20.15
47.76
13.43
13.43
5.22
14.44
25.19
49.26
8.15
2.96
Student government is accessible.
Response
Frequency Percent
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
24
39
184
10
11
8.96
14.55
68.66
3.73
4.10
2/5/2014
Dropping and adding courses is easy to do.
Response
Frequency Percent
Help is available to research my career goals.
Response
Frequency Percent
Help is available to improve my study habits and
skills.
Response
Frequency Percent
I am accomplishing my educational goals at MCC.
Response
I would choose to attend MCC again.
Response
Frequency Percent
I would recommend MCC to others.
Response
Frequency Percent
Academic Advising
Response
Frequency Percent
Admissions - Recruitment
Response
Frequency Percent
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
63
131
43
19
14
55
115
76
15
8
103
111
31
8
16
23.33
48.52
15.93
7.04
5.19
20.45
42.75
28.25
5.58
2.97
38.29
41.26
11.52
2.97
5.95
52
98
53
40
27
19.05
35.90
19.41
14.65
9.89
3
1.10
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
Strongly Agree
Agree
Dont Know
Disagree
Strongly
Disagree
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
46
100
88
19
16
17.10
37.17
32.71
7.06
5.95
Frequency Percent
100
134
12
18
6
96
112
39
11
13
37.04
49.63
4.44
6.67
2.22
35.42
41.33
14.39
4.06
4.80
37
91
66
19
9
13.55
33.33
24.18
6.96
3.30
51
18.68
Applewood Cafe
Response
Frequency Percent
24
36
21
1
3
8.79
13.19
7.69
0.37
1.10
Athletic/Recreation Programs
Response
Frequency Percent
12
28
25
1
1
4.40
10.26
9.16
0.37
0.37
188
68.86
206
75.46
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
MCC, Office of Institutional Research
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
2/5/2014
Bookstore
Response
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
Frequency Percent
51
117
48
33
16
18.68
42.86
17.58
12.09
5.86
8
2.93
Career Resource Center
Response
Frequency Percent
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
26
54
35
6
3
9.52
19.78
12.82
2.20
1.10
149
54.58
Computer Labs
Response
Frequency Percent
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
58
109
31
16
4
21.25
39.93
11.36
5.86
1.47
55
20.15
Counseling Services
Response
Frequency Percent
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
35
68
35
22
16
12.82
24.91
12.82
8.06
5.86
97
35.53
MCC, Office of Institutional Research
Campus/Public Safety
Response
Frequency Percent
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
70
117
43
11
3
25.64
42.86
15.75
4.03
1.10
29
10.62
Cashier's Office
Response
Frequency Percent
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
29
89
56
12
11
10.62
32.60
20.51
4.40
4.03
76
27.84
Concerts - Cultural Programs
Response
Frequency Percent
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
12
27
24
1
0
4.40
9.89
8.79
0.37
0.00
209
76.56
DisAbilities Services for Students
Response
Frequency Percent
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
17
21
19
5
1
6.23
7.69
6.96
1.83
0.37
210
76.92
2/5/2014
Financial Aid Services
Response
Frequency Percent
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
50
84
38
31
32
18.32
30.77
13.92
11.36
11.72
38
13.92
Job Placement/Employment
Response
Frequency Percent
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
17
23
29
9
8
6.23
8.42
10.62
3.30
2.93
187
68.50
Orientation Program
Response
Frequency Percent
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
31
81
72
8
7
11.36
29.67
26.37
2.93
2.56
74
27.11
Peer Tutoring Services
Response
Frequency Percent
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
22
37
27
9
3
8.06
13.55
9.89
3.30
1.10
175
64.10
MCC, Office of Institutional Research
Health Services
Response
Frequency Percent
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
16
36
34
4
1
5.86
13.19
12.45
1.47
0.37
182
66.67
Library Services
Response
Frequency Percent
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
62
113
30
5
0
22.71
41.39
10.99
1.83
0.00
63
23.08
Parking Lots/Ramps
Response
Frequency Percent
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
29
86
55
43
36
10.62
31.50
20.15
15.75
13.19
24
8.79
Registration Office
Response
Frequency Percent
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
47
110
47
22
14
17.22
40.29
17.22
8.06
5.13
33
12.09
2/5/2014
Bear Bistro Food Services
Response
Frequency Percent
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
35
80
44
13
12
12.82
29.30
16.12
4.76
4.40
89
32.60
The Learning Center
Response
Frequency Percent
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
35
41
29
4
1
12.82
15.02
10.62
1.47
0.37
163
59.71
The Writing Center
Response
Frequency Percent
35
49
17
2
1
12.82
17.95
6.23
0.73
0.37
Transfer Advising/Counseling
Response
Frequency Percent
29
36
35
15
19
10.62
13.19
12.82
5.49
6.96
169
61.90
139
50.92
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
Veteran's Services
Response
Frequency Percent
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
11
13
20
1
1
4.03
4.76
7.33
0.37
0.37
227
83.15
MCC, Office of Institutional Research
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
MCC Web Site
Response
Frequency Percent
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Dont Know/Not
Used
86
126
39
18
3
31.50
46.15
14.29
6.59
1.10
1
0.37
2/5/2014