Communication requires active listening and assertion http://www.buzzle.com/images/people/activities/kids/science-­‐behind-­‐temper-­‐tantrums.jpg. E N O SOME YOU Emotional Active Listening Logical Fact Finding Problem Solving Action Planning Rogers, C. R., & Roethlisberger, F. J. (1952). Barriers and gateways to communication. Harvard Business Review, 30(4), 46-­‐52. E N E C N O E O SOM D E Message Sent D E C O D E YOU Clarify and Confirm Understanding Rogers, C. R., & Roethlisberger, F. J. (1952). Barriers and gateways to communication. Harvard Business Review, 30(4), 46-­‐52. Rogers, C. R., & Roethlisberger, F. J. (1952). Barriers and gateways to communication. Harvard Business Review, 30(4), 46-­‐52. Rogers, C. R., & Roethlisberger, F. J. (1952). Barriers and gateways to communication. Harvard Business Review, 30(4), 46-­‐52. Pr e c a p s s t c e t o http://38.media.tumblr.com/tumblr_m1v493l2aE1ql4whgo1_500.gif l a i t n Influe https://epikfails.files.wordpress.com/2012/11/sheldon-­‐cooper-­‐meme-­‐lol-­‐funny-­‐pictures-­‐the-­‐big-­‐bang-­‐theory-­‐flash-­‐ quotes_thumb.jpg?w=587 • Larger picture • Organizational needs • Your needs • Impact • Rationale http://www.theartof.com/assets/images/Vaseball.jpg http://lifeatweatherhead.blogspot.com/2014/04/negotiating-­‐job-­‐offer.html http://lifeatweatherhead.blogspot.com/2014/04/negotiating-­‐job-­‐offer.html Sebenius, J. K. (2001). Six habits of merely effective negotiators. Harvard Business Review, 79(4), 87-­‐97. Sebenius, J. K. (2001). Six habits of merely effective negotiators. Harvard Business Review, 79(4), 87-­‐97. Sebenius, J. K. (2001). Six habits of merely effective negotiators. Harvard Business Review, 79(4), 87-­‐97. Weiss, J. (2014). Even small negotiations require preparation and creativity. Harvard Business Review, 92(5),. Williams, G. A., & Miller, R. B. (2002). Change the way you persuade. Harvard Business Review, 80(5), 64-­‐73. Ellet, W. (2011). The practical art of persuasion. Harvard Business Review, 89(3),. Ashford, S. J., & Detert, J. (2015). Get the boss to buy in. Harvard Business Review, 93(1/2),. Martin, S. (2014). To persuade others, give them options. Harvard Business Review, 92(12). https://www.ache.org/pubs/Releases/2015/top-­‐issues-­‐confronting-­‐hospitals-­‐2014.cfm Outcomes Value = Costs €