Salinas/San Jose, CA
PayActiv is a Fintech company giving the world access to their pay-real time. To continue our mission, we are looking for an amazing Accountant Technical User Support (ATUS) to deliver world-class service to our users. ATUS will address all user inquiries regarding their account profile, balance, transaction and deductions.
You will work as part of our real time payroll product support and maintain communication with users via text, messenger, email and of course phone. You will also work closely with Operations, Finance team, Developer
Support and Engineering teams to coordinate any customer escalations and drive escalations towards rapid resolution.
o Expected to be quickly trained on all product offerings and services with the ability to answer product, account, or system questions o Maintain clear records and accountability on all accounting-user profile o Responsible for timely and professional responses (telephone or email) to support tickets, updating support requests, and providing assistance as necessary to resolve user issues o Ability to follow Cash flow. Yes, PayActiv team deals with large sums of cash and we need perfectionists o Research, diagnose, and resolve product, technical application, and service issues o Move fast in our environment and have fun doing it! o Prioritize emails, calls, and support issues o Log all customer interactions as appropriate o Prepare and/or contribute to weekly activity reports o Innovate as you get to know our platform and solution o Stay current with all company products, services, procedural changes, and updates o Provide feedback and recommendations relating to key product issues to engineering and/or product management o Let our users know how awesome PayActiv is by providing Fast, Perfect and Pleasant results
o Completed or In-Progress Bachelor’s, Business Administration/Accounting o Working knowledge of fundamental office tools (internet, email, Excel, Word, etc.) o Love numbers and never give up o Understanding of U.S payroll cycles and how money flows o Detail-oriented, with strong organizational and documentation skills o Must have exceptional verbal and written communication skills o Able to ramp up and thrive in a cool fast-paced environment o Technical aptitude is a must. We have an awesome App and Web Portal o Bilingual-Spanish & English is a must
Compensation: Depends on your contribution to PayActiv- Starting pay $14-$20++
We are a small yet highly innovative company looking for great awesome talent to join our team. If you are technically sound, identify with the mission of the company, never give up and want to work with a group of passionate and smart people, feel free to send us an email at firstname.lastname@example.org