The University Technology Services (UTS) Product Support Roadmap provides lifecycle information for products supported by UTS. This roadmap is a guide for the planning, implementing, supporting, and retiring of information technology. The roadmap consists of five areas: 1. Hardware 2. Software 3. Systems/Applications 4. Software Operating Systems 5. Business Standards For assistance with the roadmap, contact the UTS Service Desk at (803) 777-­‐1800, Monday-­‐Friday from 8 a.m. until 6 p.m. UTS Product Support Roadmap
HARDWARE
Device
Vendor
Type/Version
Support
Ownership
2012
2013
2014
Backup Systems
EMC
Data domain
Vendor Specific
DCO
c
c
Backup Systems
IBM -­‐ LTO3
Vendor Specific
DCO
t
t
COMM INF
c
c
c
c
2015
c
CATV Infrastructure
Various
CI standards: Hybrid UTS Functional Fiber Coax (HFC)
Support
Desktop/Laptop
Apple
Various
UTS Service Desk-­‐Best Effort
DCO
c
c
c
c
Desktop/Laptop
Dell
Various
Vendor Specific
c
c
c
c
eReaders
Various
Nook, Kindle, Kno
UTS Service Desk-­‐Best Effort
DCO
LAN
Various
IP4
UTS Functional Support
COMM INF
c
Mainframe
IBM
z09
Vendor Specific
DCO
t
t
t
Optical Image Storage
IBM
Vendor Specific
DCO
PBX
Various
Session Initiation Protocol (SIP)
UTS Functional Support
COMM INF
c
c
c
c
SAN Storage Enterprise
EMC
VMAX
Vendor Specific
DCO
c
c
c
c
SAN Storage Enterprise
Hitachi
9980/AMS/USP
Vendor Specific
DCO
c
c
c
c
Black-­‐Not supported
Blank-­‐Unknown future support
Blue-­‐Watching or evaluating; No funding source
Green-­‐Currently in use
Red-­‐Vendor end of life scheduled
Yellow-­‐Transitional, phasing in or out
1 of 13
DCO
2016
t
2/3/12
UTS Product Support Roadmap
HARDWARE
Device
Vendor
Type/Version
Support
Ownership
Servers
Dell
Various
Vendor Specific
DCO
c
Servers
IBM
Various
Vendor Specific
DCO
t
Smart Phones
Various
Email, calendar only
UTS Service Desk-­‐Best Effort
DCO
Tablet
Various
Convertible tablet PC UTS Service Desk-­‐Best & iPad
Effort
DCO
WAN
Various
Ethernet
UTS Functional Support
COMM INF
c
c
t
Wi-­‐Fi
Various
802.11n
UTS Functional Support
COMM INF
c
c
t
Black-­‐Not supported
Blank-­‐Unknown future support
Blue-­‐Watching or evaluating; No funding source
Green-­‐Currently in use
Red-­‐Vendor end of life scheduled
Yellow-­‐Transitional, phasing in or out
2 of 13
2012
2013
c
2014
c
2015
2016
c
2/3/12
UTS Product Support Roadmap
SYSTEMS/APPLICATIONS
Product
Vendor
Active Directory
Microsoft
Adobe Connect
Adobe
Web Meeting Version UTS Functional 8
Support
MEDIA SVCS
Adobe Connect
Adobe Site license/free to users
MEDIA SVCS
c
Adobe Presenter
Adobe
UTS Functional Reduced cost to users Support
TTS
c
ArcInfo
Banner Enterprise Data Warehouse (EDW)
Esri
EA Mapping
SunGard HE
In progress
UTS Functional Support
UTS Functional Support
Banner Operational Data Store (ODS)
SunGard HE
In progress
UTS Functional Support
EA
BDMS
SunGard HE
Part of OneCarolina
UTS Functional Support
EA
Browser
Microsoft
Internet Explorer version 6
Vendor Specific
DCO
c
c
c
Browser
Microsoft
Internet Explorer version 7
Vendor Specific
DCO
c
c
t
Microsoft
Internet Explorer version 8
Vendor Specific
DCO
c
c
c
Techsmith
Windows -­‐ Version 7.1; Mac -­‐ Version 2
UTS Service Desk-­‐Best Effort
TTS
Browser
Camtasia Studio
Black-­‐Not supported
Blank-­‐Unknown future support
Blue-­‐Watching or evaluating; No funding source
Green-­‐Currently in use
Red-­‐Vendor end of life scheduled
Yellow-­‐Transitional, phasing in or out
Type/Version
Support
Ownership
Vendor Specific
EA
UTS Functional Support
3 of 13
2012
2013
2014
2015
c
c
c
c
c
c
c
c
2016
w
EA
EA
c
c
c
c
c
c
2/3/12
UTS Product Support Roadmap
SYSTEMS/APPLICATIONS
Product
Vendor
Type/Version
Support
Ownership
CAS
Various
Enterprise authentication
Vendor Specific
EA
CBORD CS Gold Carolina Card
CBORD
Version 6.0.6
UTS Functional Support
EA
Class Climate
Scantron
Online survey/course UTS Functional evaluations
Support
EA
Clicker System
iClicker
B2 not currently installed
UTS Service Desk-­‐Best Effort
TTS
Clicker System
Turning Technologies
B2 Version 3.1
UTS Functional Support
TTS
CommVault
CommVault
Version 9
Vendor Specific
DCO
Course Merge
Global Synergies
B2 Version 5.0.6
UTS Functional Support
TTS
Course Tools NBC Learn
NBC
Evaluation only through 8/2011
UTS Functional Support
TTS
Data Warehouse Cognos
Standard reporting tool
UTS Functional Support
EA
Digital Signage
Cisco
Version 5.2
UTS Functional Support
COMM INF
c
c
c
DNS
Open Source
PowerDNS
Vendor Specific
DCO
c
c
c
Elluminate
Blackboard
Black-­‐Not supported
Blank-­‐Unknown future support
Blue-­‐Watching or evaluating; No funding source
Green-­‐Currently in use
Red-­‐Vendor end of life scheduled
Yellow-­‐Transitional, phasing in or out
UTS Service Desk-­‐Best Effort
MEDIA SVCS
4 of 13
2012
2013
c
c
2014
2015
2016
t
w
c
w
2/3/12
UTS Product Support Roadmap
SYSTEMS/APPLICATIONS
Product
Vendor
Type/Version
Support
Ownership
EMAS
Education Systems Inc
Version 9.073
UTS Functional Support
EA
End Point Managemet
BigFix/IBM
Version 8.1
Vendor Specific
DCO
Flip Video
Various Video storage/ versions vary
UTS Service Desk-­‐Best Effort
TTS
fsaAtlas
SunGard HE
Version 7.6
UTS Functional Support
EA
IMS Billing UTS
Mainframe
UTS Functional Support
BUS OFC
Jing
Techsmith
Jing
LogMeIn
2012
c
2013
c
2014
c
2015
c
UTS Service Desk-­‐Best Effort
TTS
c
c
c
c
Techsmith
Free-­‐Up to 5 minute video
Paid-­‐Inclusion of webcam and creation of MP4
UTS Service Desk-­‐Best Effort
TTS
c
c
c
c
LogMeIn
Version 7
Vendor Specific
DCO
Luminis
SunGard HE
TBD: portal for Banner
UTS Functional Support
EA
McAfee
McAfee
Vendor Specific
DCO
Media iTunes U
Open Systems
Vendor Specific
MEDIA SVCS
Microsoft Office Suite
Microsoft
Vendor Specific
DCO
Black-­‐Not supported
Blank-­‐Unknown future support
Blue-­‐Watching or evaluating; No funding source
Green-­‐Currently in use
Red-­‐Vendor end of life scheduled
Yellow-­‐Transitional, phasing in or out
Office 2007
5 of 13
c
2016
c
c
c
c
c
c
t
c
2/3/12
UTS Product Support Roadmap
SYSTEMS/APPLICATIONS
Product
Vendor
Type/Version
Support
Ownership
Microsoft Office Suite
Microsoft
Office 2010
Vendor Specific
DCO
c
c
c
c
Microsoft Office Suite
Microsoft
Office 2011 -­‐ Mac
Vendor Specific
DCO
c
c
c
c
Microsoft SharePoint Microsoft
2007
UTS Functional Support
EA
Microsoft SharePoint Microsoft
2010
UTS Functional Support
EA
Mobile Learn
LMS
Mobile application
UTS Functional Support
TTS
Monitoring Tools
What's Up Gold
Version 15
Vendor Specific
DCO
c
c
c
c
Mr. Bill
UTS
Microsoft Access 2003
UTS Functional Support
BUS OFC
OmniUpdate
New Content Management System
Web Meeting Version UTS Functional 8
Support
Oracle
Oracle
Version 11g targeted UTS Service Desk-­‐Best standard
Effort
EA
Oracle Enterprise Manager
Oracle
Data/database management
UTS Functional Support
EA
Oracle Warehouse Builder
Oracle
Data/database management
UTS Functional Support
EA
Orion
Solarwinds
Network performance UTS Functional monitor
Support
c
c
Black-­‐Not supported
Blank-­‐Unknown future support
Blue-­‐Watching or evaluating; No funding source
Green-­‐Currently in use
Red-­‐Vendor end of life scheduled
Yellow-­‐Transitional, phasing in or out
6 of 13
2012
2013
2014
2015
2016
EA
COMM INF
t
c
w
c
2/3/12
UTS Product Support Roadmap
SYSTEMS/APPLICATIONS
Product
Vendor
Type/Version
Outcomes
Blackboard
Building Block-­‐
assessment tool; College of Education-­‐ high interest
Vendor Specific
EA
Parking
USC
UTS Functional Support
EA
Pinnacle
Paetec
Version 5.4.11
UTS Functional Support
BUS OFC
SAS
Statistical
Research/assessment UTS Functional tools
Support
Open Source
Federated authentication
GXS
Version 6.4
Statistical
Research/assessment UTS Service Desk-­‐Best tools
Effort
TTS
Sun/LDAP
Oracle
Enterprise authentication
Trend Micro
Trend Micro
UC4
UTS Tracker
Shibboleth
Speede
SPSS
Support
Ownership
2012
2013
2014
2015
TTS
C
C
C
C
Vendor Specific
EA
c
c
c
UTS Functional Support
EA
C
C
C
Vendor Specific
EA
Vendor Specific
DCO
CA
Version 10 SP 1
Cross platform job scheduler for OneCarolina
UTS Functional Support
EA
UTS
Asset tracking
UTS Functional Support
BUS OFC
Black-­‐Not supported
Blank-­‐Unknown future support
Blue-­‐Watching or evaluating; No funding source
Green-­‐Currently in use
Red-­‐Vendor end of life scheduled
Yellow-­‐Transitional, phasing in or out
7 of 13
2016
C
2/3/12
UTS Product Support Roadmap
SYSTEMS/APPLICATIONS
Product
Vendor
Type/Version
Support
Ownership
Web, Tests, Gradebook, Content
McGraw-­‐Hill
Email, calendar only
UTS Functional Support
TTS
Wimba Blackboard
Black-­‐Not supported
Blank-­‐Unknown future support
Blue-­‐Watching or evaluating; No funding source
Green-­‐Currently in use
Red-­‐Vendor end of life scheduled
Yellow-­‐Transitional, phasing in or out
2012
2013
2014
2015
2016
UTS Service Desk-­‐Best Effort
MEDIA SVCS
8 of 13
2/3/12
UTS Product Support Roadmap
SOFTWARE
Product
Vendor
Type/Version
Support
UTS Service Desk-­‐Best Effort
EA
.net; ASP; C++; C#; WebDev
Microsoft specific
Various
Apache
Apache Foundation
Preferred
IMS and DB2 databases; to be phased out with mainframe shut-­‐
down
COBOL Programming Language Various
CSS; HTML.4; HTML.5; PHP; Groovy on Grails; Flash; Spring
Open Source
Eclipse
Open Source
Enterprise-­‐wide sensitive data finding software
Various
Enterprise-­‐wide whole disk encryption for "high-­‐risk" systems
Various
IIS
Microsoft
Intrusion detection/ prevention service
Various
JavaScript
Open Source
Black-­‐Not supported
Blank-­‐Unknown future support
Blue-­‐Watching or evaluating; No funding source
Green-­‐Currently in use
Red-­‐Vendor end of life scheduled
Yellow-­‐Transitional, phasing in or out
Ownership
UTS Functional Support
EA
UTS Functional Support
EA
2012
2013
2014
2015
2016
Standard systems UTS Service Desk-­‐Best support tools
Effort
EA
Integrated development environment for Java and other languages Vendor Specific
EA
To be determined
UTS Service Desk-­‐Best Effort
INFO SEC
To be determined
UTS Service Desk-­‐Best Effort
INFO SEC
Current position: optional
UTS Service Desk-­‐Best Effort
EA
To be determined
Primarily for web scripting, especially for ServiceNow customization
UTS Service Desk-­‐Best Effort
INFO SEC
Vendor Specific
9 of 13
wat
wat
wat
wat
wat
wat
EA
2/3/12
UTS Product Support Roadmap
SOFTWARE
Product
Vendor
Type/Version
Support
Ownership
Jira
Atlassian
Development management tool
Vendor Specific
EA
jQuery
Open Source
Version 1.7.1
Vendor Specific
EA
LifeRay
Liferay Inc.
UTS Service Desk-­‐Best Effort
EA
Linux Shell Scripting
Red Hat (et al)
Possible fall back to Luminus -­‐ TBD
Lightweight Linux administration scripting
Vendor Specific
Mobile security device software Various
To be determined
My SQL
Oracle
Used for some PHP applications
Vendor Specific
Nessus
Tenable
Vulnerability scanning UTS Functional software
Support
Oracle
Oracle
Perl Scripting
Perl
PostgreSQL
Postgres
PowerShell Scripting
Microsoft
Black-­‐Not supported
Blank-­‐Unknown future support
Blue-­‐Watching or evaluating; No funding source
Green-­‐Currently in use
Red-­‐Vendor end of life scheduled
Yellow-­‐Transitional, phasing in or out
Used for some prototyping
Windows system administration scripting
wat
EA
t
INFO SEC
tr
2014
2015
2016
wat
tr
tr
tr
EA
EA
Vendor Specific
EA
Vendor Specific
EA
10 of 13
2013
EA
UTS Service Desk-­‐Best Effort
INFO SEC
Version 11g migrating to latest releases with application support Vendor Specific
Heavyweight Linux administration scripting
Vendor Specific
2012
2/3/12
UTS Product Support Roadmap
SOFTWARE
Product
Vendor
Type/Version
Support
Safe Connect
Impulse Network Access Control (NAC)
UTS Service Desk-­‐Best Effort
COMM INF
Secure file transfer service
Various
To be determined
UTS Service Desk-­‐Best Effort
INFO SEC
SQL Server
Microsoft
Email, calendar only
Vendor Specific
EA
Subversion
Open Source
Software repository and version control
Vendor Specific
EA
VBScript
Microsoft
N/A
Vendor Specific
EA
Black-­‐Not supported
Blank-­‐Unknown future support
Blue-­‐Watching or evaluating; No funding source
Green-­‐Currently in use
Red-­‐Vendor end of life scheduled
Yellow-­‐Transitional, phasing in or out
11 of 13
Ownership
2012
2013
2014
2015
2016
wa
wat
wa
2/3/12
UTS Product Support Roadmap
SOFTWARE O/S
Product
Vendor
Type/Version
Server OS
Microsoft
Windows Server 2003 Vendor Specific
DCO
c
c
c
t
Server OS
Microsoft
Windows Server 2008 R2
Vendor Specific
DCO
c
c
c
c
Server OS
RedHat
Red Hat 4.8
Vendor Specific
DCO
t
Server OS
RedHat
Red Hat 5.5
Vendor Specific
DCO
c
c
c
c
Server OS
RedHat
Red Hat 5.6
Vendor Specific
DCO
c
c
c
c
Desktop OS Apple
OS X 10.4
Vendor Specific
DCO
Desktop OS Apple
OS X 10.5
Vendor Specific
DCO
Desktop OS Apple
OS X 10.6
Vendor Specific
DCO
c
t
Desktop OS Apple
OS X 10.7
Vendor Specific
DCO
c
c
Desktop OS Microsoft
Windows 7
Vendor Specific
DCO
c
c
c
c
Desktop OS Microsoft
Windows XP
Vendor Specific
DCO
c
c
t
Black-­‐Not supported
Blank-­‐Unknown future support
Blue-­‐Watching or evaluating; No funding source
Green-­‐Currently in use
Red-­‐Vendor end of life scheduled
Yellow-­‐Transitional, phasing in or out
Support
12 of 13
Ownership
2012
2013
2014
2015
2016
2/3/12
UTS Product Support Roadmap
BUSINESS STANDARDS
Product
Vendor
Type/Version
Support
Ownership
Business Analysis Body of Knowledge Version 2
BABOK
Future standards
Vendor Specific
PMO
Current standards
Vendor Specific
PMO
PMI Project Management Body of Knowledge (4th Edition)
PMI
Black-­‐Not supported
Blank-­‐Unknown future support
Blue-­‐Watching or evaluating; No funding source
Green-­‐Currently in use
Red-­‐Vendor end of life scheduled
Yellow-­‐Transitional, phasing in or out
13 of 13
2012
2013
2014
2015
2016
w
2/3/12