Jeffrey Brown
Jeffrey.e.brown@wmich.edu
(810)965-2988
1001 Ivy Chase Apt 202
Kalamazoo, MI 49006
EDUCATION
Western Michigan University, Kalamazoo, MI
(April 2016)
Master of Arts in Sport Management
Western Michigan University, Kalamazoo, MI
April 2014
Bachelor Interdisciplinary Health Services
Minor: Management
WORK EXPERIENCE
Athletic Ticket Office Graduate Assistant
Western Michigan University
May 2012 - Present
Kalamazoo, MI
 Assist the Director of Athletic Ticketing in the day to day operations of a Division I athletic ticket office
 Use Paciolan on a daily basis to perform tasks including but not limited to:
o Sell tickets and miscellaneous items to customers
o Process voids and exchanges
o Run season ticket renewals
o Allocate seats
o Manipulate event and price information
o Print and mail single game and season tickets
o Run reports
o Create new seasons and events
 Facilitate game day ticketing operations
o Reprint customer tickets
o Issue recruit and player will call tickets
o Problem solve any concerns or incidents that arise
 Hire, train, schedule and manage a staff of 15 students
 Assist in the use of WBST online sales
 Support the designing of marketing emails using Pac-Mail
 Work with Paciolan via telephone to problem solve ticketing software issues
 Exclusively responsible for the ticketing and game day operations of Women’s Volleyball and Women’s Basketball
 Settle, balance, and reconcile income from the previous day’s ticket sales
 Create deposit forms daily using a transaction summary report, to send revenue from the previous day’s sales to the
Cashiering Department
 Administering petty cash to athletic department staff for use in outings, camps, and starting cash for merchandise sales
 Manage a team of ushers who administer aid and customer service to fans for ticketed and special events
 Help the marketing and corporate relations departments as well as the WMU Alumni Office with special discounts or
promotions that will be offered through the ticket office
 Run the registration for all WMU team camp
 Provide exceptional customer service in person and via phone
Western Michigan University Kalamazoo,Mi
December 2012-September 2014
Fall Welcome program Co-Coordinator
• Assist in the overall coordination of Fall Welcome
• Coordinate and participate in the Fall Welcome Ambassador recruiting, interview, and hiring process
• Work closely with First Year Experience administration to coordinate logistics of events
• Be a positive role model and representative of Western Michigan University by remaining committed to
excellence, integrity, communication and teamwork
Bronson Methodist Hospital
Certified Nursing Assistant Kalamazoo, MI
August 2010-December 2012
• Performs any combination of following duties in care of patients in hospital under direction of nursing and
medical staff: Answers signal lights, bells, or intercom system to determine patients' needs.
• Takes and records temperature, blood pressure, pulse and respiration rates, and food and fluid intake and
output, as directed.
• Trained to perform minor procedures such as urinary catheterization and bladder scanning.
PROFESSIONAL ACTIVITIES
Bronson Methodist Hospital Kalamazoo.Mi
August 2010-December 2012
Patient Safety Committee
Served on a professional committee to improve and enrich patient safety to all admitted patients on an acute care
floor
WMU Transfer Student Services Kalamazoo,Mi
December 2012-Present
Student Volunteer
December 2012- Present
• Assist in the implementation of spring orientation for new transfer students
• Assist the director in the formulation and implementation of new online orientation program
• Develop social media strategy's to promote services to students and the university community
Sports Mentoring Association
January 2014-Present
President
The purpose of this group is to set up a system to help students network with WMU Alumni who currently work or
have worked in athletics, identify available internships, career opportunities and create long lasting relationships.
The Sports Mentoring Association is not afraid to be uncommon and are willing to go the extra step to set us apart
from the rest.