Three years on – Caring in partnership: older people and nursing staff working towards the future An RCN Nursing Older People Strategy progress and evaluation report Acknowledgements This third year review of the implementation of the RCN Strategy for Nursing Older People is based on material generated and collected during 2006/2007 by RCN members and associate fellows, as well as members of the National Pensioner’s Convention, Age Concern and Better Government for Older People. We are grateful to the members of Better Government for Older People and the National Pensioner’s Convention who have worked with us throughout the life of the strategy. Thanks also to Matthew Rice who facilitated the review workshop, to Pauline Ford who facilitates the strategy work, and to Beverley Willie and Michelle Wong for their ongoing administrative support. The development of Caring in partnership: older people and nursing staff working towards the future, and the subsequent annual progress reviews, have been supported by an educational grant from Pfizer. We are grateful to Pfizer for their Educational Grant which enabled the development of the Strategy and the achievement of much of the work. We are especially appreciative of all the help we received from members of the National Pensioners’ Convention and Better Government for Older People. Their contribution helped us to stay grounded in the reality of older people’s experiences and to balance this with the needs of nursing. Author Three years on – Caring in partnership: older people and nursing staff working towards the future was written by Hazel Heath, Independent Nurse Consultant, and edited by Pauline Ford on behalf of the RCN, its members and staff. RCN Legal Disclaimer This publication contains information, advice and guidance to help members of the RCN. It is intended for use within the UK but readers are advised that practices may vary in each country and outside the UK. The information in this booklet has been compiled from professional sources, but its accuracy is not guaranteed. Whilst every effort has been made to ensure the RCN provides accurate and expert information and guidance, it is impossible to predict all the circumstances in which it may be used. Accordingly, the RCN shall not be liable to any person or entity with respect to any loss or damage caused or alleged to be caused directly or indirectly by what is contained in or left out of this website information and guidance. Published by the Royal College of Nursing, 20 Cavendish Square, London W1G ORN © 2007 Royal College of Nursing. All rights reserved. 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ROYAL COLLEGE OF N URSI NG Three years on – caring in partnership: older people and nursing staff working towards the future Contents 1 3 Background 1.1 Introduction 2 1.2 Strategy core principles 2 Box 1: Principles to underpin practice Internal review of progress 10 3.1 Review of progress during 2006/2007 10 3.2 Evaluating the strategy: strengths 10 2 3.3 Evaluating the strategy: 1.3 The RCN Nursing Older People Strategy: context and purpose ways of working 10 3.4 Aims for 2007/2008 12 3 Figure 1: The RCN Older People Strategy: Supporting structures and inter-relationship with other elements of RCN work 3 1.4 Evaluating progress 4 2 5 The developing policy context 4 Summary: older people strategy objectives: progress to date 2.1 Policy trends around the UK, 2006-07 5 2.2 Scotland 6 2.3 Northern Ireland 6 2.4 Wales 7 6 2.5 England 8 References 1 5 13 Summary: older people strategy objectives: plans for 2007/2008 26 Conclusions 34 35 C A R I NG I N PA RTN E RS H I P – 3 YE A RS ON 1 1.2 Core principles Introduction The RCN Nursing Older People (NOP) Strategy identified a set of five core principles which underpin good nursing practice with older people (See Box 1). In May 2004, the Royal College of Nursing (RCN) produced its first ever strategy to promote the contribution nurses can make to meeting the needs of older people and ensuring their health and wellbeing. From these principles, the RCN and its partners developed a three-year action plan – the NOP Strategy designed to raise awareness of the nursing needs of older people and the need for greater partnership working, particularly with older people and their carers. Caring in partnership: older people and nursing staff working towards the future (Ford and Waddington, 2004) was developed by the Forum for Nurses Working with Older People and the RCN Mental Health and Older People Forum, together with the RCN gerontological nursing staff and other key RCN internal stakeholders. The Strategy was developed in partnership with older people and some of the organisations representing them. The five core principles that should underpin nursing older people Valuing older people by challenging discrimination; recognising and responding to diversity; preserving the dignity of older people; listening and responding to their views and facilitating older people and their advocates to contribute to decision making. In developing the strategy, the RCN wanted to establish its vision for nursing older people and develop a work plan. We wanted to ensure that the strategy document would inform good nursing practice by equipping nurses to contribute more effectively to the changing pattern of services for older people, in all care settings. Maximising potential by working with people to help them recognise their potential, regain and maintain their confidence, family links and social networks, and to manage risks appropriately. Nurses need to maximise their own potential through accessing training and learning opportunities. In 2004 the RCN set a demanding action plan to implement the strategy, identifying 39 milestones we hoped to achieve over the following three years. In these three years, a great deal has been achieved, other initiatives are ongoing, and some have yet to commence. This document reviews progress. Ensuring good quality physical, mental and emotional care Overview of this document Section 1 continues to look at the background to the Strategy’s development, its inter-relationship with the strategic direction and practice of the RCN, and the underlying principles informing the strategy. by meeting the needs of the whole person; understanding and responding to the special needs of people with dementia and other long-term conditions. Section 2 discusses the developing policy context around the UK. Enabling through information by sharing information with older people and their carers about their illness, treatment and care options and ensuring access to advocacy support where necessary. Section 3 discusses the internal implementation of the Strategy, opportunities and challenges, achievements and future aims The tables in Section 4 summarise the achievements of the RCN Nursing Older People Strategy over the last three years. Working in partnership with older people to ensure they are true partners in their own care; developing multi-disciplinary partnerships to enhance the assessment and care options that can be made available. Tables in Section 5 set out plans for 2007/2008. 2 ROYAL COLLEGE OF N URSI NG Figure 1 shows how the RCN Strategy, the NOP strategy, the forum action plans and other elements inter-relate. 1.3 The RCN Nursing Older People Strategy in the RCN context The NOP Strategy encompasses the whole RCN members and staff - across the UK. Their activities are co-ordinated from the RCN’s Nursing Directorate, and the NOP Strategy is linked to the RCN Strategy and operational plan. There is a circular movement of influence, with the RCN NOP Strategy influenced by the RCN Nursing Directorate Plan, and in turn the forum action plans. The NOP Strategy helps ensure that when other departments are considering their own work plans (for example, when developing their publications), they take into account the needs of nursing older people. The RCN Nursing Older People Strategy (NOP) was the first of its kind to be developed in the RCN and brings together all RCN work on nursing older people. It interlinks with other key elements of RCN work (see Figure 1). The NOP Strategy was developed just before the RCN’s overall strategy. It brought together a range of internal and external stakeholders, all of whom had an understanding of, and influence over, nursing older people - they could influence RCN members and staff, challenge assumptions, reflect patient experiences, keep nurses grounded in reality and ultimately help to deliver the necessary work. Stakeholders included Help the Aged, Age Concern, Alzheimer’s Society, Better Government for Older People and the National Pensioners’ Convention. The greatest challenge was in modifying the RCN’s ways of working in order to work with external agencies, and particularly with older people. The Professional Nursing Department (PND) gives support to implementing the NOP Strategy. A forum organiser is employed full time to provide support to the forums. The Professional Nursing Department’s Gerontological Nursing Adviser provides support to the forums and leads on some elements of strategy work. Importantly, all the RCN strategies focus on the ‘business’ of nursing. Figure 1: The RCN Older People Strategy: supporting structures and inter-relationship with other elements of RCN work RCN Nursing Directorate Operational Plan Themes Also five year plan, but updated annually RCN Strategic Plan A five year strategy guiding RCN work. Available as hard copy or on website RCN Nursing Older People Strategy Developed at the time that the RCN was developing its Strategic Plan Forum Action Plans* RCN Governance Standards and RCN Policies** Staff and Governance group ensures that these are adhered to Professional Nursing Department Adviser and Forum Organiser Governance Sub-Group of the Professional Membership Structure Action Group)*** Support the work of the forums Oversees forum work from member perspective *Forum action plans are determined by the forum committees, and state their priorities for the year ahead. responsibilities and financial management. *** The Governance Sub-Group of the Professional Membership Structure Action Group overseas forum work from RCN members’ perspective. ** The RCN Governance Standards and RCN Policy responsibilities concern codes of behaviour; for example, corporate 3 C A R I NG I N PA RTN E RS H I P – 3 YE A RS ON 1.4 Evaluating progress The RCN undertook to carry out an annual review of progress achieved against the work identified in the action plan. Reviews so far (Waddington, 2005, 2006) have identified a range of achievements and challenges. Implementation strategies have included: ✦ Dissemination of the NOP Strategy through a range of conferences and workshops, including the National Pensioners’ Convention, local and national meetings ✦ The development of more effective partnerships with older people, so that they could be more involved in helping to promote the strategy and the achievements within it ✦ The development and dissemination of practical tools and material to support nurses, including publications on outcome indicators in continuing care, rights risks and the use of restraint, and an updated version of the RCN Assessment Tool ✦ Promoting a positive image of nursing older people through increased training opportunities ✦ Involving older people directly in all aspects of strategy work - for example conference planning and delivery. 4 ROYAL COLLEGE OF N URSI NG 2 The developing policy context Pressures currently experienced across health and social care not only impact on crucial services, they also impact on the members and staff of the RCN who are trying to implement the Nursing Older People Strategy. 2.1 Policy trends, 2006-07 Older people continue to be a focus of health and social care policy and, around the UK, a range of new services and new roles are developing which offer opportunities to work with older people in new ways. Broad policy trends are consistent around the UK: Nursing remains central to the delivery of care for older people and effective clinical leadership is at the heart of creating high quality, modern, patient focused services. RCN leadership programmes run around the UK have been positively evaluated in contributing to leadership development. There are, however, fundamental challenges which inhibit the delivery of person-centred services for older people. As the RCN (RCN, 2007) observes, the NHS deficits crisis is real and entrenched. Deficits are leading to a serious reduction in the NHS workforce. Crucial health services are being cut, access to care is being restricted, treatments are being delayed or cancelled and patient care is suffering as a consequence. At the same time as cuts in jobs, there is an underlying shortage of nurses and nursing workloads are increasing. The RCN’s General Secretary (RCN, 2007) warns: ‘Almost 60 years on from its creation – and in spite of record and welcome levels of investment – our NHS is caught up in a rip-tide of deficit-led cuts, rushed reforms and poor workforce planning that is hitting services, hurting patients, undermining staff morale and threatening the hard-won progress made over recent years in raising health outputs, improving clinical outcomes and modernizing the delivery of care’. The RCN concludes that if NHS spending falls after 2008, the progress made in improving clinical outcomes and increasing NHS outputs over recent years could be lost. The independent sector, and in particular care homes, also faces challenges with rising costs, extensive regulation and levels of state funding which providers claim are inadequate to achieve desired standards of service (RNHA, 2007). Despite the challenges, however, new service models are evolving - such as communities where people can live and receive care when the need arises. Services which use the skills of both NHS and independent sector staff are also being developed around the UK, for example in offering palliative care for people with dementia. 5 ✦ a drive to combat age discrimination. Age discrimination legislation has been implemented ✦ health service operations increasingly shifting from acute, hospital-driven models to more communitybased models, with an emphasis on services as close as possible to people’s homes ✦ more widespread working across organisational and professional boundaries, in partnership with people and communities, to deliver integrated services ✦ new nursing roles developing ✦ an increased focus on long-term conditions, particularly for older people ✦ an increased emphasis on promoting health, on preventative health strategies and on anticipatory care ✦ new services developing specifically to reduce unscheduled hospital admissions ✦ resources increasingly targeted at those with greatest risk of ill health, with an emphasis on targets and fiscal prioritisation ✦ more support for self-care and a growing emphasis on individuals’ responsibility for their own health ✦ a reducing number of care homes. Care homes are developing new models of service (such as intermediate and rehabilitative care) for a more diverse range of residents (for example, people with severe disabilities). Some care homes have been redesignated as housing support services ✦ continuing priority on policies and schemes to support carers ✦ an increasing emphasis on adult support and protection, along with zero tolerance of abuse of vulnerable adults. Policy and guidance about this is growing C A R I NG I N PA RTN E RS H I P – 3 YE A RS ON ✦ targets for this. It also sets out an intention to increase numbers of nurse consultants, with emphasis on acute in-patient care and older people. dignity has become a focus of government campaigns. Within these broad policy trends, policies within the four countries of the UK are distinct. ‘Free’ personal care: An independent evaluation of Scotland’s ‘free’ personal care policy was published in February 2007 (Scottish Executive, 2007b). It finds that the majority of recipients receive their payments or personal care services without undue delay or complication. It also makes recommendations to improve implementation. 2.2 Scotland Strategy for an ageing population: In March 2007, All our futures: planning for a Scotland with an ageing population (Scottish Executive, 2007a) was published. This is a long-term strategy outlining the opportunities and choice available to people as they get older. It emphasises improving the quality of life for older people and ensuring that services are in place so that people can live a full life as they grow older. Supporting carers: The Future of Unpaid Care in Scotland, published in April 2006 (Scottish Executive, 2006c), set out a ten year vision with four immediate priorities for action: young carers, carers’ breaks, carers’ health and carers’ training. NHS Carer Information Strategies Guidance has been issued. Developing Community Hospitals: December 2006 saw the launch of a new strategy to enhance the vital role community hospitals play in Scotland’s changing NHS. Developing Community Hospitals (Scottish Executive, 2006a) sets out a blueprint for re-organisation of community hospitals and their services, in order to meet recommendations made in Delivering for Health (Scottish Executive, 2005a). Care home standards: A new initiative to ensure that older people receive the highest quality of care from care homes was launched in March 2007 (Scottish Executive, 2007c). From April 2007, new measures will be introduced, including staff training requirements and clearer information for service users and families. Adult support and protection: A new Bill aiming to offer greater protection to adults at risk of abuse was approved by MSPs in February 2007 (Scottish Executive, 2005b). The Adult Support and Protection (Scotland) Act 2007 will give new powers and a statutory responsibility to local agencies to investigate any risk of harm or abuse to adults living in care homes or in the community. Mental health nursing: In April 2006 a national review of mental health nursing in Scotland and a five-year action plan on developing this workforce were published. Rights, Relationships and Recovery (Scottish Executive, 2006b) aims to improve future mental health services for patients and their families. The main aims are to: ✦ support the role of mental health nurses in the recovery of patients’ mental health and enhance their role in areas such as health improvement, therapy and preventative care ✦ strengthen the leadership in mental health nursing ✦ improve support to newly qualified staff nurses ✦ involve people who have experienced mental health problems in service planning ✦ redesign education programmes to prepare people to be mental health nurses ✦ increase the number of nurse consultants. Local health checks: A new wave of preventative care programmes, to be implemented later this year, was announced in February 2007 (Scottish Executive, 2007d). These ‘Keep Well’ services illustrate the movement from treating ill-health to preventing it, as locally as possible. Resources are targeted where most needed. 2.3 Northern Ireland Restructuring Health and Social Services: Between 2006 and April 2008, Health and Social Services in Northern Ireland will be restructured. Developing Better Services (DBS) (DHSSPS, 2006a): this strategy is changing the way in which health care services are provided throughout Northern Ireland. The More emphasis will be placed on supporting mental health nurses in the workplace and the development of training opportunities for nurses, and the plan sets 6 ROYAL COLLEGE OF N URSI NG gather all the information necessary to plan home care services for people with complex needs. This will enable them to continue living at home, with appropriate home care support, or to make a decision regarding the need for nursing or residential home care. DBS vision is for high quality, safe services which are accessible for all and provided by well trained, motivated staff in modern settings. Priorities for Action Targets 2006-2008: The Planning Framework for Health, Social and Public Safety Services in 2006-2008 (DHSSPS, 2006b) sets out detailed targets and objectives that should be reflected in board and trust plans. The framework outlines ten key priorities for health, social and public safety services for 2006 2008. ✦ Dementia: A new dementia services centre, based on the model of the Stirling Centre in Scotland, has recently opened in Northern Ireland. 2.4 Wales improving health and well-being; helping people to live healthier lifestyles, to be actively involved in their own care, promoting their own health and wellbeing and that of their communities ✦ safer, better quality services National Service Framework for Older People in Wales: The National Service Framework (NSF) was published in March 2006 (Welsh Assembly Government, 2006a). It aims to improve: ✦ reductions in hospital waiting times ✦ the health and well being of older people ✦ significant improvements in emergency care ✦ ✦ fully integrated care and support in the community ✦ improvements in children’s services access to primary and community based services designed to promote older people’s independence and support them to stay living in their own homes; access to and quality of specialist health services. ✦ better mental health and learning disability services ✦ effective financial control and improved efficiency ✦ reforming the workforce ✦ infrastructure improvements. The NSF addresses health and social care services across primary, community and secondary care, and focuses on the prevention and treatment of stroke and falls and fractures, services for older people with mental health problems, and the effective management of medicines. The NSF is the main policy drive for dignity in care, and any initiatives in older people’s care will be driven through the NSF. The key priorities are supplemented by 40 targets and actions. Two examples relevant to older people are: ✦ by 31 March 2008, boards and trusts should contribute to a reduction in the gap in life expectancy between those living in the fifth most deprived electoral wards and the Northern Ireland average from 3.1 to 2.5 years for men and from 2.5 to 1.5 years for women ✦ by March 2008, older people with continuing care needs should wait no longer than eight weeks for assessment to be completed and should have the main components of their care needs met within a further 12 weeks. The Strategy for Older People in Wales (Welsh Assembly Government, 2007a): Launched in January 2007, this is set in a ten-year framework and provides an action plan with more detailed objectives and programmes. The five key aims are: ✦ reflecting the United Nations principles for older people, to tackle discrimination against older people wherever it occurs, promote positive images of ageing and give older people a stronger voice in society ✦ to promote and develop older peoples’ capacity to continue to work and learn for as long as they want, and to make an active contribution once they retire ✦ to promote and improve the health and well-being of older people through integrated planning and service delivery frameworks and more responsive diagnostic and support services Achievement of the priorities, targets and actions will be closely monitored. Single Assessment Tool: The DHSSPS has commissioned the development of a Single Assessment Tool (DHSSPS, 2005b), to be developed in association with the University of Ulster, which will be used to 7 C A R I NG I N PA RTN E RS H I P – 3 YE A RS ON ✦ to promote the provision of high quality services and support which enable older people to live as independently as possible in a suitable and safe environment and ensure services are organised around and responsive to their needs ✦ to implement the Strategy for Older People in Wales with support funding to ensure that it is a catalyst for change and innovation across all sectors, improves services for older people and provides the basis for effective planning for an ageing population. Consultation on revised carers strategy: In December 2006 the refocused strategy for carers in Wales was published for consultation. The focus includes health and social care, information on a range of issues to help people provide care, including rights and benefits and medicines management and support. A Carer’s Champion has been appointed. 2.5 England Strategy for social services: Fulfilled Lives, Supportive Communities (Welsh Assembly Government, 2007b) sets out the direction for social services between 2008 and 2018. Modern, accessible, high quality and personalised care is at the heart of a ten year vision for social services launched in February 2007. The strategy outlines a vision of social services centred on the needs of citizens and communities. The focus is on ensuring that people are supported earlier and are helped to retain their independence for longer. A new ambition for old age: Next steps in implementing the National Service Framework for Older People (DH, 2006a), was published in April 2006. This sets out the priorities for the second phase of the Government’s 10year National Service Framework (NSF) for Older People in terms of dignity in care, joined-up care and healthy ageing. It consists of ten programmes driven nationally and covers the second half of the ten year NSF Older People: Commissioner for Older People: The Welsh Assembly has pledged to appoint a Commissioner for Older People in Wales. The Commissioner will be able to: ✦ act as a source of information, advocacy and support for older people ✦ encourage best practice in their treatment ✦ publish reports and make recommendations ✦ issue guidance ✦ examine individual cases where wider issues of principle are involved ✦ assist an older person to make a complaint or to take a case to court ✦ ✦ dignity in care ✦ dignity at the end of life ✦ stroke services ✦ falls and bone health ✦ mental health in old age ✦ complex needs ✦ urgent care ✦ care records ✦ healthy ageing ✦ independence, wellbeing and choice. Also published was A new ambition for old age: Next steps in implementing the National Service Framework for Older People: A resource document (DH, 2006b), which provides supporting information for the next steps in implementing the NSF. review the effect on older people of the way in which public bodies, such as the Wales Assembly Government and local authorities, carry out their functions. Continuing care: A proposed new National Framework for NHS Continuing Healthcare and NHS funded Nursing Care in England (DH, 2006c) was issued by the Department of Health for consultation in 2006. This had two main purposes: Care package for disabled and older people: The Health and Social Services Minister announced in February 2007 that thousands of disabled and older people on low incomes will benefit from the introduction of extra assistance from the Welsh Government. New safeguards are also being introduced from 9 April 2007 for disabled and older people who are charged for non-residential services by their local authority. 8 ✦ it sets out a single policy on who should receive NHS funding ✦ it proposes a standard process for assessing ROYAL COLLEGE OF N URSI NG eligibility for these services, including national tools to support decision-making. ✦ long-term conditions managed in the community, integrated with social care and specialist services The National Framework planned to remove the banding system for NHS-funded registered nursing and the requirement for a separate determination to decide the band. In its place, the NHS will continue to fund registered nursing care via a weekly rate which takes account of a national average. Primary care trusts will continue to be responsible for assessing a person’s nursing needs and for deciding what nursing should be provided. In January 2007 the Department of Health issued a Referral Tool (RT) and a second draft of a Decision Support Tool (DST) and in June 2007 the new National Framework for NHS Continuing Healthcare and NHS funded Nursing Care was published (DH, 2007a) followed by Directions. ✦ early supported discharge, whenever possible delivering care closer to home ✦ general acute hospital care whenever you need it, combined with quick access to new specialist centres ✦ partnership built around the needs and wishes of older people and their families. Safeguarding Vulnerable Groups Act 2006: Planned for implementation in 2008, this legislation instigates a centralised vetting and barring system which enables employers to make ‘real time’ checks of employees through secure access to electronic databases. This aims to provide a comprehensive and consistent measure of protection for vulnerable people in a wider ranges of settings, including the NHS. Dignity in care: A Department of Health national campaign to place dignity and respect at the heart of caring for older people featured: ✦ the Dignity Challenge – a ten point plan that lays out the national expectations for what constitutes a service that respects dignity ✦ a new network of local champions of dignity – volunteers working to raise the profile of dignity in care locally ✦ the Dignity in Care Practice Guide to help people take up the dignity challenge. National policies are being reviewed, including safeguarding vulnerable adults, complaint reforms, training /registration of the workforce and improving care environments. A Recipe for Care: In this document (DH, 2007b), Professor Ian Philp, National Director for Older People highlighted that new services for older people are helping them to maintain their independence and avoid unnecessary hospital admission. A Recipe for Care identified five key elements of older people’s care: ✦ early intervention and assessment of old age conditions 9 C A R I NG I N PA RTN E RS H I P – 3 YE A RS ON 3 Internal review of progress 3.1 Review of progress during 2006/2007 3.2 Evaluating the strategy: strengths In February 2007, RCN forum committee members met for a review of progress on implementing the Nursing Older People Strategy during 2006, from the forum committees’ perspective. The workshop also agreed a work programme for 2007/2008 and secured commitment to working together on these priorities. Attendees of the workshop are listed in Appendix 2. The Nursing Older People Strategy: The workshop aimed to: ✦ is an important tool for developing opportunities to influence nursing practice (such as improving older people’s nutrition or preventing abuse). In particular, it sets out ways of influencing practice through listening to older people’s experiences of nursing and what is important to them. ✦ gives a framework, focus and direction which the forums lacked before it was developed, and helps work cohesively ✦ clarify background, context and purpose of the RCN Nursing Older People strategy ✦ record individual contributions to the five core principles ✦ helps forums work meaningfully with other stakeholders, particularly older people ✦ explore the strategy’s impact on individual forum committee members ✦ recognises the achievements of RCN work in improving nursing for older people ✦ identify current and effective ways of working and how these may be developed in future ✦ ✦ plan the work of 2007-2008 using the strategy and forum action plans. offers opportunities to further raise the profile of older people’s nursing, in terms of past achievements and future potential, with the RCN and its members, including through events at RCN Congress The meeting also highlighted the achievements of the strategy so far, and ways in which the RCN had continued to work in partnership with older people, through a range of initiatives such as the Education Think Tank, planning the 2007 conference, and developing principles for RCN publications. 3.3 Evaluating the strategy: ways of working Discussions identified particularly helpful ways of working and considered changes to help the forum committees become more effective in implementing the Nursing Older People strategy. Forum members acknowledged the efforts of all their RCN colleagues who champion the needs of older people, and the older people, carers and others who are active partners in this process. Clarifying the strategy: The document is too wordy to be easy to use, and its purpose is not clearly defined. The document’s structure can be restrictive and inflexible, which could reduce creativity if activities were not recorded and developed within the strategy. Ways of improving the document’s usability: The rest of Section 3 looks at the conclusions drawn by the workshop through its analysis of the strengths and weaknesses of the Strategy, of the opportunities for the future, and at the ideas it developed for increasing the efficacy of the strategy. ✦ 10 a user-friendly, short document (possibly an A4 sheet) containing the core principles of the strategy ROYAL COLLEGE OF N URSI NG ✦ and summarising its outcomes will make the strategy more widely available ✦ a laminated card containing outcomes of the strategy would also improve dissemination ✦ aims could be clarified by developing a mission statement/ vision for the future ✦ a more tangible action plan for users and practitioners would increase understanding and implementation. Building links Representation on national groups is working well. For the future, it will be important to: Improving dissemination of the strategy: The Congress 2006 fringe event was highly successful, and the profile of the work has been raised in the RCN. To build on this in the future: ✦ the document should be more widely marketed through RCN Bulletin, Ageing Matters and on the forum webpage. ✦ forum members need more support in disseminating the strategy ✦ the summary of achievements could be published in Nursing Standard and Nursing Older People ✦ the core principles could be relaunched through the website and Ageing Matters ✦ more could be done to show how the document could be used to support activities outside the RCN ✦ the strategy could be promoted through another Congress fringe event, and an event organised to celebrate achievements to date ✦ the document must be used to be successful. Ongoing evaluation will be important in monitoring its use and the achievement of objectives. when the Nursing Older People website is running, communication opportunities will increase ✦ the development of a forum email address would help communication with RCN members ✦ engage with other RCN forums and regional groups around the UK, and in particular to build links with other groups such as the RCN Rehabilitation Forum ✦ build further links with external organisations such as the British Geriatric Society ✦ engage a wider range of older people partnerships regarding mental health issues ✦ bring a nursing student representative onto the forum’s committees ✦ build international links. Training and direction Forum committee members have gained confidence through their work, as a result of the Nursing Older People Strategy. It was noted that: Improving communication Communication improved during 2006, particularly via email, and there is much better partnership working with older people. Committee members are now clearer about the role of the RCN Adviser and about the expertise that each member brings to the committee. Further improvements: ✦ a communication template in the form of a standard questionnaire on the website could ask specific questions about RCN nursing older people work and this would help to target responses to ensure that RCN work is responsive to expressed membership requirements. ✦ greater understanding of, and preparation for, working on forum committee would be helpful, as would additional training on specific aspects such as public speaking ✦ forum chairs should be more directive about expectations of the work and about deadlines ✦ training will be needed for website development. Resources The issue of forum resources, particularly time, is ongoing. Resources available to work on the plan are small – there are a limited number of RCN advisory staff , and forum members have full time jobs as well as their forum work. 11 C A R I NG I N PA RTN E RS H I P – 3 YE A RS ON The workshop agreed to: 3.4 Aims for 2007-2008 The workshop clarified the role of activists and staff in taking work forward, and identified priorities for 20072008: ✦ making the strategy as user-friendly as possible, in order to maximise everyone’s opportunity to participate ✦ identifying ways the strategy can be disseminated, and helping forum committee members feel empowered to do so ✦ keeping up the momentum of implementing the strategy ✦ continuing to raise awareness of older people’s issues within the RCN membership. 12 ✦ build links with other forums and further external groups ✦ produce a user-friendly document outlining the principles of the strategy ✦ produce a laminated card containing areas already achieved from the Strategy ✦ plan a celebration event with external partners ✦ publish a summary of achievements in Nursing Standard and Nursing Older People. ROYAL COLLEGE OF N URSI NG 4 Overall summary: Older people strategy objectives For example, at University College London Hospital NHS Trust where RCN Associate Fellow Jonathan Webster is Consultant Nurse Older People, the strategy’s five core principles have been used to underpin how staff aim to work with older people and their carers, particularly in clinical practice and service development. A ‘principle’ document being developed by the trust will link in and be part of strategies for working with older people created by the London boroughs that work with the trust. Progress to date This section shows the objectives set out when the strategy was established in 2004. It shows an outline of work to date towards these objectives. As well as the specific objectives achieved, the strategy also provides a focus for developing the key enabling principles underpinning nursing older people; it can be used effectively to develop the way people and organisations work. Milestones Desired outcome Ongoing action Outcomes achieved 2004-07 AIM 1: To ensure older people are valued OBJECTIVE A: The RCN will actively root out age discrimination in its own organisation. A1: To review the RCN human resources strategy to ensure it is not age discriminatory To ensure that the RCN does not discriminate on the basis of age • Issues highlighted with Human Resources Department and equality officer of the RCN (June 2005) • Achieved. No further action required A2: To work with older people to examine RCN publicity material for negative stereotypes of older people Feedback and views from older people will inform all publications for nursing older people A3: To examine the language and internal workings of the RCN to ensure no stereotypes of older people are explicit or implied Language and images are positive and promote the value of older people Lead forum member for any new publication will ensure older people have the opportunity to comment on penultimate drafts prior to publication • Meeting held with publications team, Better Government Older People and National Pensioners’ Convention (2005) • Language is challenged as necessary • Publications: images and language addressed in a workshop with publications team and older people • Image commissioning works to criteria developed in partnership with older people • RCN and Help the Aged exploring some joint work on language as part of the dignity project 13 • Publication developed highlighting this intention for Nursing Older People journal (June 2005) C A R I NG I N PA RTN E RS H I P – 3 YE A RS ON Milestones Desired outcome Ongoing action Outcomes achieved 2004-07 AIM 1: To ensure older people are valued OBJECTIVE B: The RCN will work with other key stakeholders to portray positive images of ageing B1: To work with older people and others to disseminate positive images of ageing • Printed material associated with BSc uses positive images of ageing • Actions agreed publication developed for Nursing Older People journal (June 2005) • Positive images of older people and ageing in content of BSc(Hons) in Gerontological Nursing and all associated marketing • Positive images of ageing are promoted at every opportunity • Contributed to poster project ‘See the Person’ OBJECTIVE C: RCN will raise the profile of older person abuse. The RCN will seek to ensure members are alert to its detection and respond appropriately C1: To review existing RCN older person abuse guidance with other interested parties, to identify gaps and priorities for nursing practice Better informed public and nursing workforce, more able to recognise and respond to elder abuse C2: To build on the review to develop a framework for good practice for wider dissemination • Ongoing collaboration with partners (Action on Elder Abuse, Help the Aged, Age Concern) and older people’s organisations. RCN is a member of Elder Abuse Strategic Alliance (England) • Selected topic for RCN political leadership programme • Participating in campaigns e.g. with Help the Aged • Presentation at Congress 2006 event • Ensuring that the topic of elder abuse is fed into other RCN projects, e.g. RCN/Age Concern Think Tank • Lobbying to ensure mandatory training on elder abuse is incorporated in nurse orientation/induction programmes • Awareness-raising activities, conferences, publications • T-shirt and badge campaign at RCN Congress 2005 • Question to political party representatives at Congress 2005 • Two-page guidance produced and disseminated at Congress 2006 and 2007 • Presentation at Congress Students’ Day • Conference presentations February, October and November 2006 • RCN Direct fact sheet updated • Article published in Nursing Standard • On behalf of RCN, gave evidence to Health Select Committee on Protection and Support of Adults Bill (Scotland) • Working locally and nationally to raise awareness of elder abuse and educational needs of nursing students OBJECTIVE D: RCN will work with older people to develop its range of services for nurses working with older people D1: To work in partnership with older people to review the RCN nursing older people strategy and progress reports RCN and older people work in partnership on the RCN Nursing Older People Strategy National Pensioners’ Convention and Better Government Older People members actively engaged in developing and reviewing strategy • External stakeholders contributed to the development of the strategy – 2004 • Better Government Older People and National Pensioners’ Convention attended review meeting 2005 and 2006 PF and Forums • Age Concern members attended review meeting in 2006 14 ROYAL COLLEGE OF N URSI NG Milestones Desired outcome Ongoing action Outcomes achieved 2004-07 AIM 1: To ensure older people are valued OBJECTIVE D: RCN will work with older people to develop its range of services for nurses working with older people D2: To involve older people in the development of conferences To establish a system to involve older people Older People are actively involved in all aspects of RCN older people conference. Forums and older people worked in partnership to plan and run conference in 2005 D3: To work with older people in the development of RCN publications • Publications will appear in different formats depending on the topic, e.g. executive summary or bullet points • Forums working in partnership with older people • Images in publications have been adjusted to show more positive images of older people • Forums will encourage working in partnership with older people around the UK • New documents have an endorsement from older people, e.g. ‘This document has been produced in collaboration with …’ • All future RCN publications for nursing older people will have a nominated lead who will determine how to engage older people as stakeholders • Documents have been produced in appropriate fonts, colours and styles AIM 2: To maximise the potential of older people and nurses OBJECTIVE E: The RCN will support nurses in developing person-centred assessment processes that recognise the need to develop a holistic view of older people’s needs E1: To develop a new edition of the RCN Nursing Older People Assessment Tool to reflect the contemporary policy on assessment and ensure it is linked into the single/unified assessment process New edition of publication E2: To develop paper and electronic versions of the tool for wide dissemination New versions of the tool E3: To provide guidance, advice and training on the use of the RCN Nursing Older People Assessment Tool To support nurses and organisations in their use of the tool • Nursing assessment and older people: A Royal College of Nursing toolkit published in May 2004. RCN Publication code 002 310 • No further action planned • Paper and electronic versions of tool produced in 2004 • No further action planned As requested by organisations 15 Nurses and organisations supported in their use of the tool as requested and upon demand C A R I NG I N PA RTN E RS H I P – 3 YE A RS ON Milestones Desired outcome Ongoing action Outcomes achieved 2004-07 AIM 2: To maximise the potential of older people and nurses OBJECTIVE F: The RCN will work with its forums and older people to develop a more positive approach to risk management F1: In partnership with older people the RCN’s older people’s forums will explore ways in which they can promote practice that maximises potential RCN is seen to contribute and influence policy development and practice Ongoing through forums, adviser, associate fellows and activists The RCN contributed to (2005-2006): • NHS Estates consultation on inpatient facilities for older people • Department of Health work on information for choice • Department of Health consultation on advocacy • Vulnerable Adults England Forums • Vulnerable Adults Scotland • National Institute for Clinical Excellence and Health (NICE) work on falls • National Institute for Clinical Excellence specialist adviser • Setting up local groups for Nurses working with Older People in Eastern Region (CR) and with RCN Scotland in Scotland • Founder member of Dementia Care Network in local area • Elder restraint project with National Patient Safety Agency • Contributing to Ask the Experts, Nursing Older People journal • Contributed to the consultation for the Mayor of London’s ‘Towards an older people’s strategy’ for London aimed at challenging negative perceptions and promoting the contribution older people make to London 2005/2006 • Following consultation with members, made presentation at the Mayor of London’s Capital Woman event 2006 • Contributed to the original project Let’s Respect Toolkit and currently involved in follow up work • Member of the working group of the British Geriatrics Society to produce guidelines on Advanced Planning • Member of Department of Health working group on Information prescriptions Jane Bleach F2: To prepare new material on rights, risks and the use of restraint New materials • Restraint revisited – rights, risks and responsibility: Guidance for nursing staff published January 2004. Publication code 002 167 16 ROYAL COLLEGE OF N URSI NG Milestones Desired outcome Ongoing action Outcomes achieved 2004-07 AIM 2: To maximise the potential of older people and nurses OBJECTIVE G: The RCN will influence the learning and practice development of nurses so that they can maximise the potential of older people G1: To promote the RCN BSc(Hons) in Gerontological Nursing to increase its take up Increased focus on RCN work to promote the educational needs of nurses working with older people Increased numbers of nurses working with older people undertaking this programme • Marketing strategy continues to be implemented • Innovative work on developing methodology to evaluate impact on practice • Recruitment now increased Help the Aged bursaries (2004-2005) • Education think tank for external stakeholders with Age Concern • Age Care Awards evaluation research project • Help the Aged have agreed to continue to sponsor • Support of nurses on the political leadership programme wishing to influence the development of pre-registration curricula across the sector G2: To develop a new edition of outcome indicators for nursing in continuing care New publication G3: In partnership with Government nurses and RCN leadership programme, explore the potential for providing older people-specific clinical and political leadership programmes The potential of leaders in older people’s care is maximised • New edition of What a difference a nurse makes published in 2004. Publication code 000 632 • No further action planned Forums participating in political leadership programme • Department of Health commissioned Clinical Leadership for Nurses Working with Older People Programme sponsored by Department of Health in England. Completed and well evaluated • Network established • Political leadership programme mentorship undertaken (2004-2005) • Forums participating in political leadership programme • Leadership programme in Dublin commissioned for Directors of Nursing • Campaign for equal access to mental health services based on need, not age. Measured outcomes in influencing/changing the national agenda • Two forum members are undertaking RCN Political Leadership Programme in 2006 • Sponsorship for two forum members to the Political Leadership Programme. Completion of course and feedback to forum members. G4: To work with representatives of NHS and primary care trusts and the Independent Sector to develop a programme for rotational opportunities for nurses to move between acute and community settings, to broaden experience and understanding Evidence of best practice is disseminated Forums ongoing action • Local initiatives, for example possible area for collaboration in Ellesmere Port and Neston PCT where two rotational posts between acute and community settings were quite successful. Experience may add to RCN learning • Information collected on current opportunities being offered to staff and impact evaluated • Results fed into the Education Think Tank • No further action planned 17 C A R I NG I N PA RTN E RS H I P – 3 YE A RS ON Milestones Desired outcome Ongoing action Outcomes achieved 2004-07 AIM 2: To maximise the potential of older people and nurses OBJECTIVE G: The RCN will influence the learning and practice development of nurses so that they can maximise the potential of older people G5:To collaborate with Help the Aged to promote the newlyestablished Bursaries and Awards (RCN BSc in Gerontological Nursing) for person-centred practice. To maintain bursaries for students studying on the BSc (Hons) in Gerontological Nursing and BSc (Hons) in Nursing Practice (Older People) • Ongoing collaboration with Help the Aged G6:To develop the Dementia Nursing Bursary for personcentred practice in community care To support nurses develop their knowledge and practice • Awards continue to be given in partnership with Alzheimer’s Society • 8 nurses have received awards G7: Work in partnership with other agencies to continue lobbying and influencing UK policies on the funding of nursing and long-term care Older people receive appropriate assessment and funding. Nurses are empowered to support older people in achieving this. • RCN leading external stakeholders group (e.g. Age Concern, Help the Aged, Alzheimer’s Society) to share information and maximise influencing opportunities. Close liaison continues. • RCN submitted evidence to courts for Grogan case (2004-2005) The RCN is seen as a key influence in the development of continuing health care and funded nursing policy • Number of bursaries awarded in total is 142. • Article published in Nursing Older People highlighting Help the Aged bursaries • Negotiations re continuing bursaries and prizes • RCN hosting meetings with ADSS and Social Services leaders, along with continuing care solicitors and practitioners in order to identify legal implications of consultation framework. • RCN submitted evidence to Department of Health consultation on continuing health care and funded nursing following extensive stakeholder involvement • RCN provided evidence of funded continuing care for AS so that they could support a member who was seeking funded continuing care (2004-2005) • RCN contributed to Department of Health consultations on Continuing Care directives • RCN contributed to Department of Health work on national (England) eligibility criteria and assessment • Internal stakeholder meeting was held to inform RCN policy Forums • Congress resolution action plan produced and implemented UK perspective • RCN worked with Department of Health and Embrace Learning to develop a learning course on continuing health care • Commissioned research disseminated widely • Lobbying and media work undertaken to inform election manifesto. • Further internal stakeholder work undertaken • Responding to Department of Health policy initiatives. • Sharing of concerns and information with the RCN RNCC nurses and the discharge and liaison nurses, along with evidence from a group of mental health nurses, was used to inform discussions with representatives from the Department of Health • RCN Scotland, Wales and Northern Ireland continue to influence policies as opportunities arise. Sharing information and learning from each country • Lobbying for access to PCT/NHS education to support delivery of NHS funded nursing care homes by independent sector nurses in care homes • Joint publication giving guidance to public and nurses post Grogan judgement - 2006 • Presentations at RCN Congress Fringe Events on Continuing Care 2005, 2006 • Following consultation with members and staff (via web-based questionnaire, written submissions and focus group) RCN submitted detailed response to Department of Health proposed National Framework for Continuing Care and NHS-funded Nursing – 2006 18 ROYAL COLLEGE OF N URSI NG Milestones Desired outcome Ongoing action Outcomes achieved 2004-07 AIM 3: To ensure the delivery of good quality physical, mental and emotional care OBJECTIVE H: The RCN will encourage its members to contribute to the development of high quality models of nursing H1: To contribute to the regeneration of the local community teaching nursing home project in North East London with City University Project completion H2: To contribute actively to developing creative ways of anticipating and responding to needs of older people through the promotion of good practice Nursing is contributing to this important project. Profile of forum work increases in Nursing Older People and Nursing Standard • Research project completed • RCN is a member of the Age Concern/Mental Health Foundation board of Inquiry into Mental Health and Wellbeing PF • Regular page in Nursing Older People (NOP) for forum news • Regular publications in Nursing Older People and Nursing Standard H3: To support work on Dignity in Care The RCN is a key stakeholder in Dignity in Care work • Review of core competencies Skills for Health • RCN contributed to the Department of Health (England) consultation on commissioning • RCN contributed to the Department of Health (England) consultation on Social Care Green paper • Supporting the Age Concern/Mental Health Foundation board of enquiry • Attended national rally re dementia drugs and lobbied MP in commons • Design and dementia care. IAHSA Malta Presentation. New Village • Hypothermia, older people and community care. Keynote presentation on behalf of the RCN. Radio 4 interview • RCN actively takes opportunities to promote and shape good practice • Member on emergency care operational group. Led to workshop and development of liaison team • Conference presentations • Reviewed Dignity on the ward, Age Concern publication • Working with stakeholder organisations – Age Concern, Help the Aged, National Pensioners’ Convention, Better Government Older People • Represent the RCN at Vulnerable Adult Association Scotland (VAAS) which were previously Elder Abuse Group. Associated with strategy and action plans Discussions with Help the Aged and British Geriatrics Society regarding collaboration on Dignity in Care • Supporting RCN Executive Director for Nursing in her membership of Department of Health England working group. • RCN endorsement of awareness-raising document Suicide and older people • Represent the RCN with Age Concern Scotland (and Mental Health and Wellbeing in Older People) • Local initiatives, e.g. study day in Eastern Region on Dementia Care in general settings • Individual projects, e.g. to raise the status and profile of nurses working with older people • Establishing effective two-way communication with RCN Executive Director for Nursing to ensure forums are kept up to date on progress • Letter to RCN Executive Director for Nursing • Briefings prepared in full • Contributed to Department of Health Let’s Respect project 2006 19 C A R I NG I N PA RTN E RS H I P – 3 YE A RS ON Milestones Desired outcome Ongoing action Outcomes achieved 2004-07 AIM 3: To ensure the delivery of good quality physical, mental and emotional care OBJECTIVE H: The RCN will encourage its members to contribute to the development of high quality models of nursing. H4: To support initiatives to prevent malnutrition among older people Raised public awareness; accredited training developed in partnership with Royal Colleges; screening practice developed; standards defined Continuing to support initiatives • Attended workshop on Malnutrition among Older People in the Community: New Mechanisms for Prevention and Improvement, organised by the European Nutrition for Health Alliance, Internal Longevity Centre UK and British Association for Parenteral and Enteral Nutrition in association with the Parliamentary Food and Health Forum • Attended the House of Commons launch of the paper Malnutrition among Older People in the Community, produced with key stakeholders 2006 • Produced Marvellous Mealtimes strategy for organisers • Published article in Ageing Matters • Involved in RCN stakeholder day on improving nutrition • Working with Anglian Water. RCN Hydration / Nutrition. Developing nutritional assessment tool locally to use across the country H5: To contribute to the National Patient Safety Agency Elder Restraint project RCN contribution Tracy Paine sat on the project group with National Patient Safety Agency which produced the Bed rails guidance document. Partnership with National Patient Safety Agency formed to work on Let’s talk about Restraint 20 • Contributing to working party reviewing the use of bed rails, physical and chemical restraint in hospitals and the community 2006 ROYAL COLLEGE OF N URSI NG Milestones Desired outcome Ongoing action Outcomes achieved 2004-07 AIM 3: To ensure the delivery of good quality physical, mental and emotional care OBJECTIVE I: The RCN will develop and promote the concept of person-centred practice I1: To utilise opportunities such as conference presentations, guidance and advice to promote person-centred ways of working Person-centred ways of working are promoted through all opportunities • RCN is a member of the Alliance to resist National Institute for Clinical Excellence proposals re antidementia drugs • RCN is a member of the elder abuse strategic alliance (England) • Involvement of forums at regional level, e.g. proposed north west network for nurses working with older people • RCN took part in press conference and met with minister • RCN contributed to the National Institute for Clinical Excellence consultations on social values (2004-2006) • RCN contributed to National Institute for Clinical Excellence consultation on anti-dementia drugs • Evidence submitted for National Institute for Clinical Excellence review • Campaign lobby • Evidence submitted for appeal with alliance • Evidence given at hearing • Congress resolution work on anti-dementia drugs • Theme at Congress Fringe • Media interview • Conference presentation in Dublin (Sept 2005) • Presentations well-evaluated which led to commissioned work on leadership • RCN website to publish presentations from 2005 conference • Established terms of reference for joint work on elder abuse I2: To influence the educational curriculum and practice placements for student nurses working with older people Raised awareness. All modules in BSc focus on personcentred practice • Person-centred practice is at the core of the BSc(Hons) in Gerontological Nursing Practice • Local influence with regard to principles of Single Assessment process as part of both prereg and post-reg study in HEIs • RCN contributed to planned Nursing and Midwifery Council work in 2005 • Education think tank established with Age Concern in November 2005 • Four work streams taken forward with Age Concern. Each work stream planned to result in specific products • Nursing and Midwifery Council attended Education Think Tank. Shared early work on mentorship with Think Tank. Age Concern addressed their meeting • Letter written to Nursing and Midwifery Council about role of mentors and practice teachers • Letter written to Council of Deans • Council of Deans had long and constructive discusses based on letter received from CN and Age Concern • General Secretary discussed concerns and planned work with Jonathan Asbridge and four country Chief Nursing Officers between Feb and April 2006 • Fit for Practice meeting attended • Abstract submitted for ICN 2007 on pre-registration education • Worked with care homes locally in the provision of learning and development 21 C A R I NG I N PA RTN E RS H I P – 3 YE A RS ON Milestones Desired outcome Ongoing action Outcomes achieved 2004-07 AIM 3: To ensure the delivery of good quality physical, mental and emotional care OBJECTIVE I: The RCN will develop and promote the concept of person-centred practice I3: To gather evidence of the impact of contemporary policies that influence the delivery of personcentred care Evidence informs RCN work Evidence gathering ongoing • Discussions in terms of identifying a research resource for gerontology within the RCN • Deidre Wild appointed as Associate Fellow for Gerontology Team (Research) • Collaborative research with Warwick University, University of the West of England and RCN on implementation of the Registered Nurse Contribution Calculation completed with Department of Health England its commissioners DW • Research findings presented at conferences and used as evidence to inform continuing care work I4: To work with the Health and Social Care Advisory Service in its Acute Care for Older People project Not progressed HASCAS project ceased • No further action I5: To explore with Government how the RCN can promote best practice in work with older people RCN works closely with Department of Health to actively seek opportunities • Regular meetings with Deborah Sturdy (Government Nurses for Older People (England)) • RCN is member of Ian Philp’s professional forum (Clinical Director for Department of Health (England)) • Meeting with Patient and Public Director Department of Health to explore opportunities • RCN is member of Department of Health Dignity reference group • RCN Wales, Northern Ireland, Scotland works with Government Departments and invites Older People Advisor/Forum as appropriate 22 • Contributed to Daily Times article (2004-2005) • Identifying the future source of nursing advice to the Chief Nurse and develop a lobbying strategy to ensure that such advice is contemporary, credible, evidence based and reflects best practice • Establish who is the Government lead for Northern Ireland, Wales and Scotland ROYAL COLLEGE OF N URSI NG Milestones Desired outcome Ongoing action Outcomes achieved 2004-07 AIM 3: To ensure the delivery of good quality physical, mental and emotional care OBJECTIVE J: The RCN will promote the role of nurses in securing health and wellbeing in older age J1: To develop an information toolkit for nurses and older people on sex and sexuality Materials to be developed which will support nurses in care homes to assist them in identifying and working effectively with older people’s needs J2: To develop an RCN position statement on the nurse’s role in promoting health and wellbeing in older age by working with older people and partner nursing organisations Nurses’ role in promoting health and wellbeing is highlighted in Education Think Tank work • Project delayed to 2007/08 Ensuring role is covered within Education Think Tank work • Promote mental health and wellbeing in old age by contributing to delirium guidelines, National Institute for Clinical Excellence guidelines, CR69 review, women’s issue group (Mental Health and Older People Forum Action Plan 2006-7) AIM 4: To empower older people through the provision of good quality information OBJECTIVE K: The RCN will ensure that its own information is made available to patients, carers and advocates in an appropriate way K1:To produce material in a range of formats that can be accessed by older people Introduce greater clarity concerning the role, purpose and audience for documents Ongoing monitoring 23 C A R I NG I N PA RTN E RS H I P – 3 YE A RS ON Milestones Desired outcome Ongoing action Outcomes achieved 2004-07 AIM 5: To promote effective partnership working OBJECTIVE L: The RCN will work in partnership with older people to develop its policies and priorities L1: To develop arrangements to involve older people in RCN forums to contribute to shaping priorities RCN work will be shaped, informed and influenced by older people as consumers of health and social care • RCN engaging in greater communication with pensioners • Better Government Older People and National Pensioners’ Convention representatives actively involved in strategy work • Better Government Older People and National Pensioners’ Convention representatives participate in conference planning and delivery • Speaking at National Pensioners’ Convention meetings Better Government Older People and National Pensioners’ Convention representatives participated in conference planning, chairing and key note speeches at conference (2005), in the strategy review and the images work. • Speaking at All London National Pensioners’ Convention rally • Addressed National Pensioners’ Convention Pensioners Parliament May 2006 • Attending National Pensioners’ Convention meetings and conferences • Publications team has a working brief of criteria which informs their images work OBJECTIVE M: The RCN will develop confident practitioners who can work in partnership with older people M1: To review modules on the RCN BSc Gerontological Nursing course in collaboration with older people When modules are designated for review, older people will be involved as critical readers M2:To encourage providers of education to develop their material in partnership with older people. Older people become increasingly involved in planning education provision for nurses Ongoing • BSc GN revalidated with the University of Manchester • Education providers as key stakeholders of education think tank. • Raised at Education Think Tank November 2005 OBJECTIVE N: The RCN will develop confident practitioners who can work as members of multi-agency and multi-professional teams N1: To promote the roles of consultant nurses and older people specialist nurses N2: To promote support and networking opportunities for consultant nurses and older people specialist nurses RCN is influenced by Consultant and Specialist nurses. Nursing roles with work in isolated situations are supported Enhanced networking between practitioners. More effective ways of informing policy through practice are established • Consultant and specialist nurses are involved in influencing opportunities • Older People Specialist Nurse working group established • RCN gerontology has two associate fellows who are consultant nurses • Older People Specialist Nurse Network established • Member of Glasgow Caledonian Virtual College advisory Group • Project on Older People Specialist Nurse hosted workshop October 2005 • Older People Specialist Nurse network • Older People Specialist Nurse Annual event planned • Networks established for Older People Specialist Nurses, leaders and forum members • Older People Specialist Nurse project as in N1 • Practice dilemmas and information sharing is met through networks 24 • Mentoring commenced with aspiring consultant nurse • Workshop on 18 October ROYAL COLLEGE OF N URSI NG Milestones Desired outcome Ongoing action Outcomes achieved 2004-07 AIM 5: To promote effective partnership working OBJECTIVE N: The RCN will develop confident practitioners who can work as members of multi-agency and multi-professional teams N3: In partnership with Help the Aged and local providers, the RCN will seek funding to undertake an evaluative study on the outcomes of the older people specialist nurse roles An evaluation study on the outcomes of older people specialist nurse roles • Help the Aged is a partner in this work • Ongoing discussions to explore funding options • See N1 and in discussion with big lottery fund for funding • Further discussions planned to explore way forward • Older People Specialist Nurse postholders will participate in a scoping study. • Funding not secured. Project close OBJECTIVE O: : The RCN will promote the role of older people as active partners in the single or unified assessment process O1: The RCN older people’s forums will disseminate examples of good practice Greater coverage and enhanced communication of forum work • Forums working to highlight best practice via Ageing Matters (RCN newsletter) • Regular submissions of forum work to Nursing Older People (RCN Publishing journal) 25 • Nursing Older People the journal has regular RCN forum submission • Ageing Matters RCN newsletter C A R I NG I N PA RTN E RS H I P – 3 YE A RS ON 5 Overall summary: Older people strategy objectives Plans for 2007/2008 Milestones Desired outcome Ongoing action Activities for 2007-2008 AIM 1: To ensure older people are valued OBJECTIVE A: The RCN will actively root out age discrimination in its own organisation A2: To work with older people to examine our publicity material for negative stereotypes of older people Feedback and views from older people will be fed into all publications for nursing older people Lead forum member for any new publication will ensure older people have the opportunity to comment on penultimate drafts prior to publication • Involvement of older people for rehabilitation document A3: To examine the language and internal workings of the RCN to ensure no stereotypes of older people are explicit or implied Language and Images are positive and promote the value of older people • Language is challenged as necessary • RCN working with Help the Aged regarding work on language in the media and its relationship to dignity • Image commissioning works to criteria developed in partnership with older people • Involvement of older people for restraint document • RCN and Help the Aged exploring some joint work on language as part of the dignity project OBJECTIVE B: The RCN will work with other key stakeholders to portray positive images of ageing B1:To work with older people and others to disseminate positive images of ageing Printed material associated with BSc uses positive images of ageing • Nursing Older People Strategy principles will be produced in a laminated format for use at Congress and at conferences as a way of informing practice in a positive way Positive images of ageing are promoted at every opportunity • Involvement in ‘The Poster Project revisited’ looking at producing materials specifically aimed at working in end of life and dementia care 26 ROYAL COLLEGE OF N URSI NG Milestones Desired outcome Ongoing action Activities for 2007-2008 AIM 1: To ensure older people are valued OBJECTIVE C: RCN will raise the profile of older person abuse. The RCN will seek to ensure members are alert to its detection and respond appropriately C1: To review existing RCN older person abuse guidance with other interested parties to identify gaps and priorities for nursing practice Better informed public and nursing workforce, more able to recognise and respond to elder abuse • Ongoing collaboration with partners (Action on Elder Abuse, Help the Aged, Age Concern) and older people’s organisations • RCN is a member of Elder Abuse Strategic Alliance (England) • Participating in campaigns e.g. with Help the Aged • Ensuring that the topic of elder abuse is fed into other RCN projects, e.g. RCN/Age Concern Think Tank C2: To build on the review to develop a framework for good practice for wider dissemination • Lobbying to ensure mandatory training on elder abuse is incorporated in nurse orientation/induction programmes • Awareness-raising activities, conferences, publications • Working locally and nationally to raise awareness of elder abuse and educational needs of nursing students • Continue partnership with other agencies and RCN representation for Elder Abuse Strategic Alliance England • Prepare new edition of RCN guidance on elder abuse • Nursing Standard article/booklet • Continue with keynote presentations • Local work on the protection of vulnerable adults OBJECTIVE D: RCN will work with older people to develop its range of services for nurses working with older people D1: To work in partnership with older people to review the RCN nursing older people strategy and progress reports RCN and older people work in partnership on the RCN Nursing Older People Strategy National Pensioners’ Convention and Better Government Older People members actively engaged in developing and reviewing strategy • Future older people work will be embedded within the RCN Professional Development Framework (PDF) – ways of future working to be explored • Draft strategy evaluation report will be sent to stakeholders for comment and feedback incorporated • Local initiatives in partnership with older people D2: To involve older people in the development of conferences To establish a system to involve older people Older people are actively involved in all aspects of RCN older people conference • Working in partnership to plan conference in 2007 D3: To work with older people in the development of RCN publications Publications will appear in different formats depending on the topic, e.g. executive summary or bullet points. • Forums working in partnership with older people • To work with older people in developing publications, e.g. rehabilitation and restraint documents • Forums will encourage working in partnership with older people around the UK All future RCN publications for nursing older people will have a nominated lead who will determine how to engage older people as stakeholders 27 C A R I NG I N PA RTN E RS H I P – 3 YE A RS ON Milestones Desired outcome Ongoing action Activities for 2007-2008 AIM 2: To maximise the potential of older people and nurses OBJECTIVE E: The RCN will support nurses in developing person-centred assessment processes that recognise the need to develop a holistic view of older people’s needs E3: To provide guidance, advice and training on the use of the RCN Nursing Older People Assessment Tool OBJECTIVE F: To support nurses and organisations in their use of the tool Available as requested A major provider of nursing home care is planning to introduce RCN assessment tool across the UK The RCN will work with its forums and older people to develop a more positive approach to risk management F1: In partnership with older people the RCN’s older people’s forums will explore ways in which they can promote practice that maximises potential RCN is seen to contribute and influence policy development and practice F2: To prepare new material on rights, risks and the use of restraint. New materials Ongoing through forums, advisor, associate fellows and activists • Local networks for Nurses working with Older People and Mental Health and Older People forums, e.g. in the North West • Local Network for East of England being explored • Local network in Belfast Review and rewrite Rights, risks and responsibilities publication. Being produced in collaboration with the National Patient Safety Agency and partnership agreement on definitions with Commission for Social Care Inspection OBJECTIVE G: The RCN will influence the learning and practice development of nurses so that they can maximise the potential of older people G1: To promote the RCN BSc (Hons) in Gerontological Nursing to increase its take up G3: In partnership with Government nurses and RCN leadership programme, explore the potential for providing older people-specific clinical and political leadership programmes Increased focus on RCN work to promote the educational needs of nurses working with older people. • Marketing strategy continues to be implemented Increased numbers of nurses working with older people undertaking this programme • Support of nurses on the political leadership programme wishing to influence the development of preregistration curricula across the sector The potential of leaders in older people’s care is maximised Forums participating in political leadership programme • Innovative work on developing methodology to evaluate impact on practice • Following the RCN’s strategic decision made in early 2007 to relinquish its status as a Higher Education Institution, to work with the Distance Learning team to try and secure the future delivery of the BSc (Hons) in Gerontological Nursing, and its successor the BSc (Hons) in Nursing Practice (Older People) • 18 directors of nursing services are currently undertaking the Dublin leadership programme • Leadership and development programme being developed for independent sector provider • Supporting development and leadership for Dignity at a hospital trust in North West 28 ROYAL COLLEGE OF N URSI NG Milestones Desired outcome Ongoing action Activities for 2007-2008 AIM 2: To maximise the potential of older people and nurses OBJECTIVE G: The RCN will influence the learning and practice development of nurses so that they can maximise the potential of older people G4: To work with representatives of NHS and primary care trusts and the Independent Sector to develop a programme for rotational opportunities for nurses to move between acute and community settings to broaden experience and understanding Evidence of best practice is disseminated Forums ongoing action • None planned G5: To collaborate with Help the Aged to promote the newly-established Bursaries and Awards (RCN BSc in Gerontological Nursing) for personcentred practice. To maintain bursaries for students studying on the BSc (Hons) in Gerontological Nursing and BSc (Hons) in Nursing Practice (Older People) • Ongoing collaboration with Help the Aged • To negotiate with Help the Aged the potential to continue sponsorship of the bursaries and prizes in collaboration with any strategic partner identified for the future delivery of the BSc (Hons) in Nursing Practice (Older People) G6: To develop the Dementia Nursing Bursary for person-centred practice in community care To support nurses develop their knowledge and practice • Awards continue to be given in partnership with Alzheimer’s Society • Awards continue to be made in partnership with AS G7: Work in partnership with other agencies to continue lobbying and influencing UK policies on the funding of nursing and long-term care Older people receive appropriate assessment and funding. Nurses are empowered to support older people in achieving this. • RCN leading external stakeholders group (e.g. Age Concern, Help the Aged, Alzheimer Society) to share information and maximise influencing opportunities. Close liaison continues • Review latest versions of Department of Health Referral Tool (previously called Screening Tool) and Version 2 of Decision Support Tool for continuing care. Respond to Department of Health as appropriate • RCN hosting meetings with Association of Directors of Social Services and Social Services leaders, along with continuing care solicitors and practitioners in order to identify legal implications of consultation framework • Continue to influence the current work in England by the Department of Health on the pending National Framework for NHS Continuing Care RCN is seen as a key influence in the development of continuing health care and funded nursing policy • Negotiations regarding continuing bursaries and prizes • Responding to Department of Health policy initiatives • RCN Scotland, Wales and Northern Ireland continue to influence policies as opportunities arise. Sharing information and learning from each country 29 • Support Kings Fund Caring Choices and identify the care issues within the funding debate C A R I NG I N PA RTN E RS H I P – 3 YE A RS ON Milestones Desired outcome Ongoing action Activities for 2007-2008 AIM 3: To ensure the delivery of good quality physical, mental and emotional care OBJECTIVE H: The RCN will encourage its members to contribute to the development of high quality models of nursing H1: To contribute to the regeneration of the local community teaching nursing home project in North East London with City University Project completion H2: To contribute actively to developing creative ways of anticipating and responding to needs of older people through the promotion of good practice Nursing is contributing to this important project. • RCN is a member of the Age Concern/Mental Health Foundation board of Inquiry into Mental Health and Wellbeing Profile of forum work increases in Nursing Older People and Nursing Standard • Regular page in Nursing Older People for forum news – RCN and others • RCN is member of Department of Health specialist forum • RCN is establishing a UK, all sector Dignity project • September 2007 publication of book Mental Health and Older People’s Nursing • Regular publications in Nursing Older People and Nursing Standard • RCN actively takes opportunities to promote and shape good practice • Conference presentations • Working with stakeholder organisationsAge Concern, Help the Aged, National Pensioners’ Convention, Better Government Older People H3: To support work on Dignity in Care The RCN is a key stakeholder in Dignity in Care work Discussions with Help the Aged and British Geriatrics Society regarding collaboration on Dignity in Care • Supporting HTA Dignity publications • Dignity to be a central component of RCN conference 2007 • to lead on RCN’s work on Dignity • Identify blocks and barriers, agree best practice and develop learning and practice support material • Fringe event held at congress • RCN supported BGS in its Dignity in Continence work • Written and oral evidence given to House of Lords enquiry on Human rights H4: To support initiatives to prevent malnutrition among older people Raised public awareness; accredited training developed in partnership with Royal Colleges; screening practice developed; standards defined Continuing to support initiatives • Continue to contribute to RCN work on malnutrition in older people • Define standards for best practice • Local initiatives to prevent and screen for potential malnutrition 30 ROYAL COLLEGE OF N URSI NG Milestones Desired outcome Ongoing action Activities for 2007-2008 AIM 3: To ensure the delivery of good quality physical, mental and emotional care OBJECTIVE H: The RCN will encourage its members to contribute to the development of high quality models of nursing H5: To contribute to the National Patient Safety Agency Elder Restraint project OBJECTIVE I: To contribute RCN perspective to the work Tracy Paine sat on the project group with National Patient Safety Agency which produced the Bed rails guidance document. Partnership with National Patient Safety Agency formed to work on Let’s talk about Restraint • Develop the RCN guidance on the use and abuse of restraint in partnership with the National Patient Safety Agency for publication in Autumn 2007 The RCN will develop and promote the concept of person-centred practice I1: To utilise opportunities such as conference presentations, guidance and advice to promote person-centred ways of working Person-centred ways of working are promoted through all opportunities I2: To influence the educational curriculum and practice placements for student nurses working with older people Raised awareness I3: To gather evidence of the impact of contemporary policies that influence the delivery of person-centred care Evidence informs RCN work Evidence gathering ongoing • No research resource available to continue this I5: To explore with Government how the RCN can promote best practice in work with older people. RCN works closely with Department of Health to actively seek opportunities • Regular meetings with Deborah Sturdy (Government Nurse Department of Health) • Identify the current leads for 2007/2008 and how the RCN might work with them • RCN is member of Ian Philp’s professional forum (Director Department of Health) • RCN is member of Ian Philp’s professional forum • Meeting with Patient and Public Director Department of Health to explore opportunities • Opportunistic work across the UK All modules in BSc focus on person-centred practice • RCN is a member of the Alliance to resist National Institute for Clinical Excellence proposals re anti-dementia drugs • RCN is a member of the elder abuse strategic alliance (England) • Two day conference in Cardiff to be held in November 2007 • Continue to promote personcentred work through Ageing Matters. All forum members • Involvement of forums at regional level, e.g. proposed north west network for nurses working with older people • Local initiatives including monthly e-updates on national policy documents to which members contribute through North West Network for NWWOP and MHOP • Person-centred practice is at the core of the BSc(Hons) in Gerontological Nursing Practice • Resource pack and influencing strategy to be developed in partnership with Age Concern • Local influence with regard to principles of Single Assessment process as part of both pre-reg and post-reg study in higher education institutions • RCN is member of Department of Health Dignity reference group • RCN Wales, Northern Ireland, Scotland works with Government Departments and invites Older People advisor/forum as appropriate 31 • Laminated card on positive mentorship to be issued • Dignity reference group • Linking with deputy Chief Nursing Officer and colleagues • Linking with CSIP C A R I NG I N PA RTN E RS H I P – 3 YE A RS ON Milestones Desired outcome Ongoing action Activities for 2007-2008 AIM 5: To promote effective partnership working OBJECTIVE L: The RCN will work in partnership with older people to develop its policies and priorities. L1: To develop arrangements to involve older people in RCN forums to contribute to shaping priorities RCN work will be shaped, informed and influenced by older people as consumers of health and social care • RCN engaging in greater communication with pensioners PF • Better Government Older People and National Pensioners’ Convention representatives actively involved in strategy work • Better Government Older People and National Pensioners’ Convention representatives participate in conference planning and delivery • Speaking at National Pensioners’ Convention meetings RCN nursing older people work • Conference planning for 2007 conference • Strategy review • Forums attend National Pensioners’ Convention meetings • Explore how to further involve older people in forum work • Addressing Pensioners’ Parliament OBJECTIVE M: The RCN will develop confident practitioners who can work in partnership with older people M1: To review modules on the RCN BSc Gerontological Nursing course in collaboration with older people When modules are designated for review, older people will be involved as critical readers M2:To encourage providers of education to develop their material in partnership with older people Older people become increasingly involved in planning education provision for nurses Ongoing • An outcome of the Education Think Tank OBJECTIVE N: The RCN will develop confident practitioners who can work as members of multi-agency and multi-professional teams N1: To promote the roles of consultant nurses and older people specialist nurses RCN is influenced by consultant and specialist nurses. • Consultant and specialist nurses are involved in influencing opportunities • Two leadership programmes being developed for nurses working with older people Nursing roles with work isolated situations are supported • RCN gerontology has two associate fellows who are consultant nurses • RCN members have opportunities to represent RCN in a variety of working groups • Member of Glasgow Caledonian Virtual College advisory Group • Older People Specialist Nurse network N2: To promote support and networking opportunities for consultant nurses and older people specialist nurses Enhanced networking between practitioners. More effective ways of informing policy through practice are established • Networks established for Older People Specialist Nurses, leaders and forum members • Practice dilemmas and information sharing is met through networks • Networks in place, information disseminated via these, support provided via the networks • Supporting individual consultant and specialist nurses • Identifying opportunities to promote the establishment of these roles • Meeting with Nursing Older People consultant nurses 32 ROYAL COLLEGE OF N URSI NG Milestones Desired outcome Ongoing action Activities for 2007-2008 AIM 5: To promote effective partnership working OBJECTIVE N: The RCN will develop confident practitioners who can work as members of multi-agency and multi-professional teams N3: In partnership with Help the Aged and local providers, the RCN will seek funding to undertake an evaluative study on the outcomes of the older people specialist nurse roles An evaluation study on the outcomes of older people specialist nurse roles • Help the Aged is a partner in this work • Funding not secured, project closed • Ongoing discussions to explore funding options OBJECTIVE O: The RCN will promote the role of older people as active partners in the single or unified assessment process O1: The RCN older people’s forums will disseminate examples of good practice. Greater coverage and enhanced communication of forum work • Forums working to highlight best practice via Ageing Matters (RCN newsletter) • Regular submissions of forum work to Nursing older people (RCN Publishing journal) 33 • To continue regular coverage in Nursing older people, and Ageing Matters C A R I NG I N PA RTN E RS H I P – 3 YE A RS ON 6 Conclusions ✦ This RCN Nursing Older People Strategy report represents work completed between May 2004 and April 2007. It also includes the objectives identified for taking forward between April 2007 to March 2008. It covers the sponsored period of work and is therefore the final report and evaluation of the RCN Nursing Older People Strategy. In less than 20 years from now, the number of people aged over 85 will have increased by two thirds. Extending lifespan is something to be celebrated. As Scotland’s First Minister, Jack McConnell, stated when launching the new strategy for older people (Scottish Executive, 2007a): “We must stop seeing our ageing population as a burden. We need to think about the opportunities it can offer”. The policy agenda has been and will continue to be significant and the agenda for nursing continues to be a demanding one. Demographics alone highlight why improving health and social care for older people must remain at the heart of government agendas, and why older people must remain a priority in nursing throughout the UK. Wales has a higher concentration of older people than the rest of the UK. 22% of Wales’s population is aged over 60, and over the next 20 years, that number of people will increase to almost one third of the population. The number of people over 85 will also increase significantly (Welsh Assembly Government, 2007a). By 2031 the number of people aged over 50 in Scotland is projected to rise by 28% and the number aged over 75 is projected to increase by 75% (Scottish Executive, 2007a) In Northern Ireland it is projected that the over-65 population will, by 2023, total about 350,000, compared to 266,000 in 2002 (DHSSPS, 2005a). In England, the National Director for Older People, Ian Philp, (DH, 2007b) reports that, while people over the age of 65 make up around 16% of the population: ✦ people aged over 65 occupy 65 per cent of acute hospital beds ✦ in 2004/2005 they accounted for 63 per cent of all finished consultant episodes in acute hospitals ✦ older people are three times more likely to be admitted to hospital as a result of attending Accident and Emergency ✦ in 2003/2004 they accounted for 43% of the total NHS budget - £16.47 billion in 2005/2006 older people accounted for 58% of social services budgets and in 2004/2005 received 71% of social care packages. 34 ROYAL COLLEGE OF N URSI NG References Publications Scottish Executive (2005a) Delivering for Health. Edinburgh: Scottish Executive. Department of Health (2001) The National Service Framework for Older People. London: DH. Scottish Executive (2005b) Adult Support and Protection (Scotland) Act 2007. Edinburgh: Scottish Executive. Department of Health (2006a) New Ambition for Old Age. London: Department of Health. Scottish Executive (2006a) Developing Community Hospitals: A strategy for Scotland. Edinburgh: Scottish Executive. Department of Health (2006b) New Ambition for Old Age: next steps in implementing the National Service Framework for Older People. A resource document. London: DH. Scottish Executive (2006b) Rights, Relationships and Recovery. Edinburgh: Scottish Executive. Department of Health (2006c) Proposed new National Framework for NHS Continuing Healthcare and NHS funded Nursing Care in England. London: Department of Health. Scottish Executive (2006c) The future of unpaid care in Scotland. Edinburgh: Scottish Executive. Scottish Executive (2007a) All Our Futures: Planning for a Scotland with an Ageing Population. Edinburgh: Scottish Executive. Department of Health (26 June 2007a) The National Framework for NHS Continuing Healthcare and NHSfunded Nursing Care. London: DH. Scottish Executive (2007b) Evaluation of the operation and impact of free personal care. Edinburgh: Scottish Executive. Department of Health (2007b) A Recipe for Care – Not a Single Ingredient: Clinical case for change: report by Professor Ian Philp, National Director for Older People. London: Stationery Office. Scottish Executive (2997c) Keeping Well. Edinburgh: Scottish Executive. Welsh Assembly Government (2007) Strategy for Older people in Wales. Cardiff: WAG. Department of Health, Social Services and Personal Safety (2007) Priorities for Action 2006-2008. Belfast: DHSSPS. Waddington E (2005) One year on – caring in partnership: older people and nursing staff working towards the future. London: RCN. Ford P, Waddington E (2004) Caring in partnership: older people and nursing staff working towards the future. London: RCN. Waddington E (2006) Two years on – caring in partnership: older people and nursing staff working towards the future. London: RCN. Royal College of Nursing (2007) Our NHS – today and tomorrow. A Royal College of Nursing commentary on the current state of the National Health Service and the steps needed to secure its future. London: RCN. Government websites Registered Nursing Homes Association (2007) NHS Contribution too little too late. Press release from the Registered Nursing Homes Association. March 19th 2007. Welsh Assembly Government: www.wales.gov.uk Scottish Executive Health Department: www.scotland.gov.uk Northern Ireland Department of Health, Social Services and Public Safety: www.dhsspsni.gov.uk Department of Health England: www.dh.gov.uk 35 November 2007 Published by the Royal College of Nursing 20 Cavendish Square London W1G 0RN 020 7409 3333 The RCN represents nurses and nursing, promotes excellence in practice and shapes health policies Publication code 003 195 ISBN 978-1-904114-83-3