STATE OF FLORIDA
DIVISION OF WORKERS'
COMPENSATION
S.T.A.R.T. - Users’ Guide for Carriers
System for
Tracking
Assessments &
Reconciling
Transactions
Revised December 2014
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Table of Contents
Introduction ................................................................................................................................... 5
Overview of the contents of this guide ....................................................................................... 5
Contact us ................................................................................................................................... 5
Chapter 1: START’s System Requirements.............................................................................. 6
Workstation configuration details ............................................................................................... 6
Browser settings ...................................................................................................................... 6
How will I know if I have Internet Explorer 8 on my computer? ........................................... 6
Compatibility view settings in IE8 ......................................................................................... 7
Screen resolution ..................................................................................................................... 7
Supplemental notes about screen resolutions.......................................................................... 9
Pop-up blocker settings ........................................................................................................... 9
Crystal Print Control requirements (Crystal Reports) .......................................................... 10
Word Processor and Spreadsheet tools ................................................................................. 10
Navigating a desktop application .............................................................................................. 10
Internet Explorer 8 keyboard shortcuts ................................................................................. 10
Buttons .................................................................................................................................. 11
Pop-up screens ...................................................................................................................... 11
Links ..................................................................................................................................... 11
Grids ...................................................................................................................................... 11
Copying and pasting from a grid........................................................................................... 12
How will I know when the computer is finished loading the web page? ............................. 12
Chapter 2: How to Open Secured E-Mails .............................................................................. 13
Receiving an encrypted e-Mail ................................................................................................. 13
Register with Cisco’s Envelope Service ................................................................................... 14
Accessing the secured content .................................................................................................. 18
Viewing the secured message ................................................................................................... 20
Chapter 3: How to Access START ............................................................................................ 21
START User ID and Password ................................................................................................. 21
Logging into START for the first time ..................................................................................... 21
Changing your password ....................................................................................................... 22
Forgot your password ............................................................................................................... 23
Your account is locked ............................................................................................................. 24
How to access START after setting up your new password ..................................................... 25
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Your START home page .......................................................................................................... 25
How to navigate within the Carrier Profile Information page .................................................. 26
Carrier Information Tab ........................................................................................................ 26
Company Information Tab .................................................................................................... 26
Primary Contact Information Tab ......................................................................................... 27
The primary contact .................................................................................................................. 27
How to de-activate a primary contact ................................................................................... 27
How to change the primary contact person ........................................................................... 27
How to create a secondary contact profile ................................................................................ 28
Partial access for carrier ........................................................................................................ 29
De-activating a secondary contact person ................................................................................ 30
Chapter 4: How to Report Quarterly Premiums ..................................................................... 31
Reporting Quarterly Premiums ................................................................................................. 31
The Premium Documentation Spreadsheet screen ................................................................... 32
Florida Exposure USL&H .................................................................................................... 33
How to enter negative numbers in START: ......................................................................... 33
e-Signature: ........................................................................................................................... 34
Your login session will time out ........................................................................................... 35
Chapter 5: Overpayment Options Screen ............................................................................... 36
What is an overpayment? .......................................................................................................... 36
How is an overpayment determined?........................................................................................ 36
What are the overpayment options?.......................................................................................... 36
Potential overpayment outcomes .............................................................................................. 37
Apply..................................................................................................................................... 37
Do Not Apply ........................................................................................................................ 38
Refund ................................................................................................................................... 38
Automatic refund request.......................................................................................................... 39
Chapter 6: How to make Quarterly Payments........................................................................ 40
Payment preferences for generating invoices ........................................................................... 40
How to print an invoice ............................................................................................................ 41
How to Install Crystal Print Control ..................................................................................... 42
What to include with your payment .......................................................................................... 42
Sending payments using U.S. Postal Service Mail ................................................................... 43
Sending payments using an Overnight Courier ........................................................................ 43
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Appendix I: Overview of Assessments Unit..................................Error! Bookmark not defined.
The Workers’ Compensation Administration Trust Fund (WCATF) ..... Error! Bookmark not
defined.
The Special Disability Trust Fund (SDTF)................................Error! Bookmark not defined.
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INTRODUCTION
In accordance with Sections 440.51(2) and 440.49(9), F.S. each insurer authorized to write
workers’ compensation insurance in the state of Florida is required to report premiums and pay
assessments on those premiums to the Division of Workers’ Compensation each quarter.
Just prior to the end of each quarter, the Assessments Unit notifies carriers of the premium report
due date. Carriers have 30 days from the receipt of this notification, or from the end of the
quarter (whichever is later), to report their premiums and to remit assessments based on the
reported premium amounts.
With the implementation of S.T.A.R.T (START), the Assessments Unit will no longer email
premium reports in spreadsheet format to carriers with this notification at the end of each quarter.
Instead, carriers will receive this notification of the reporting deadline through our new online
START system for to the contact(s) associated with that carrier in the START account profile.
Carriers should report their quarterly premiums through START and choose their payment
preferences for any calculated assessments. Carrier contact(s) will have the option to pay for
multiple companies in a group and for both WCATF and SDTF assessments within one
transaction.
After reporting premiums and choosing a payment preference, carriers will generate an
invoice(s) for the calculated assessments through the START system to accompany their
payment to the Division. START will also allow carriers to view open invoices and their
premium and assessments reporting history for the last three years.
OVERVIEW OF THE CONTENTS OF THIS GUIDE
This user’s guide opens with a section that outlines the system’s requirements for START. In
addition, the initial steps for using START require the Assessments Unit to be able to
communicate with you using secured e-mails. Therefore, the next section contains information
about how to open these secured e-mails. The remaining sections of the guide takes users
through their first time logging into START, how to navigate using a web browser, and
START’s features that relate to reporting quarterly premiums, generating your assessment
invoice(s), and making your assessment payment(s).
CONTACT US
The Assessments Unit is available to assist you with any concerns or questions you may have
in the transition to electronic premium reporting and payment. You may contact the
Assessments Unit via email at Assessments.Unit@myfloridacfo.com or you may telephone us
at 850-413-1753.
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CHAPTER 1:
START’S SYSTEM REQUIREMENTS
WORKSTATION CONFIGURATION DETAILS
For START to operate properly on the DFS network, your workstation must have some
minimum configuration settings in place.
Before you begin using START, you will want to check a few settings outlined in this chapter.
Therefore, you may want to review this section with a member of your IT staff.
BROWSER SETTINGS
The Division designed START to use Internet Explorer 8 (IE8). DWC has requested that all
START users have Internet Explorer 8 on their workstations.
HOW WILL I KNOW IF I HAVE INTERNET EXPLORER 8 ON MY
COMPUTER?
First, open your Internet Explorer (IE) browser. Then, click on Help then About Internet
Explorer. The box should appear listing your version.
If you do not have Internet Explorer 8 (IE8), please contact your IT staff.
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COMPATIBILITY VIEW SETTINGS IN IE8
When a new user accesses START for the first time, he or she may need to check the
compatibility view settings in Internet Explorer. If the settings are at the default, it may cause
fields of data to be skewed when working with START.
HOW TO CHECK THESE SETTINGS
1. Select Tools (upper right of screen)
2. Select Compatibility View Settings
3. Clear the check box for "Display intranet sites in Compatibility View"
Sometimes, a PC may have an entry in its
Compatibility settings from previous testing or
usage activities.
For START, users will need to clear an entry from
the list of “Websites you’ve added to Compatibility
View.” If you see an entry in the list, click on that
entry and then click Remove.
You may have to do this because all of the settings in Internet Explorer are reset when a new
user logs on for the first time. After the first logon, the settings become part of your user
profile.
SCREEN RESOLUTION
In order for START to provide you with the full set of information available on its screens, you
will need to set your display resolution to at least 1280 by 780.
NOTE: When you make this change, it will adjust all of your applications.
Therefore, MS Outlook and related fonts should appear slightly smaller
than usual.
Remember, CTRL+Mouse Scroll Up enlarges your zoom and
CTRL+Mouse Scroll Down reduces your zoom.
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HOW TO CHANGE YOUR SCREEN RESOLUTION
You may need to review these steps with your IT Staff depending upon your computers’
configurations. We are providing guidance for computers using windows 7 operating systems.
USING WINDOWS 7 – DESKTOP
1. Navigate to your Desktop and
2. Right Click, then select- Screen resolution
3. From the dropdown menu (shown below), choose a resolution of 1280 x 780 or higher such
as 1600 x 900 or 1920 x 1080 and click OK
a. Slide the selector vertically to the resolution of your choice
b. Click OK. Your screen will turn black for a moment.
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4. Once your screen resolution changes, you will have 15 seconds to confirm the change.
 To confirm the change:
o Click Keep Changes
 To undo the change:
o Click on Revert
o or do nothing (your previous settings will return after the 15 second countdown)
NOTES: While the team has worked diligently to make the most use of the available
window space, you may sometimes find the need to drag a browser window
up or to the left by clicking on its title bar.
Once you click on it, you may then drag the window to enable you to view
all of the window’s buttons or contents. For example, RQ01 or RQ03 may
run off the right edge of some pop-up windows.
Reminder: Toggling F11 key on/off allows you to expand IE to use your
entire screen without any toolbars, which provides you more content to
view on your screen.
SUPPLEMENTAL NOTES ABOUT SCREEN RESOLUTIONS





To open Display, click Start, click Control Panel, and then click Display.
A higher screen resolution reduces the size of items on your screen and increases the
relative space on your desktop
Your monitor and video adapter determine how much you can change your screen
resolution. You may not be able to increase the resolution above a certain level.
Changes to screen resolution affect all users that log on to the computer.
Only the recommended screen resolutions are listed. For additional settings, click the
Advanced button on the Settings tab, click the Adapter tab, and then click List all
Modes. Select the resolution, color level, and refresh rate you want.
POP-UP BLOCKER SETTINGS
To access START’s features, you will need to turn off your pop-up blockers.
1. Open the Tools menu on your browser,
2. Move the cursor over the words: Pop-up Blocker
3. Select: Turn off the Pop-up blocker
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CRYSTAL PRINT CONTROL REQUIREMENTS (CRYSTAL REPORTS)
To comply with using START and printing quarterly invoices, each carrier must install, only
once, a low risk application called Crystal Print Control (version 12.0.2). We cover this in
more detail in Chapter 6.
WORD PROCESSOR AND SPREADSHEET TOOLS
The Division’s standard for office tools is MS Office 2007. Therefore, START is compatible
with MS Office 2007’s modules MS Word and MS Excel.
NAVIGATING A DESKTOP APPLICATION
Web based navigation is different from navigating through a desktop application. This section
discusses how to save data, edit data, and access the different areas within START.
INTERNET EXPLORER 8 KEYBOARD SHORTCUTS
Whenever someone uses Internet Explorer (IE), its hotkeys override any other hotkeys.
Therefore, here is a list of a few Internet Explorer hotkeys for everyone to reference.
One of the latest hotkeys for Internet Explorer is F11. When you want to view a web page in
full screen mode, press the F11 key. Toggling this key on/off allows you to expand IE to use
your entire screen without any toolbars. If you want to view your toolbars while in full screen
mode, you may drag your mouse towards the top of your screen and they will appear while
your mouse is hovering over them, allowing you to use the IE toolbars.
To do this
Press this
Maximize or minimize the IE window
F11
Increase zoom (+ 10%)
CTRL+PLUS
SIGN
Decrease zoom (- 10%)
CTRL+MINUS
SIGN
Zoom to 100%
CTRL+0
Set printing options and print the page
ALT+P
Close Print Preview
ALT+C
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To do this
Press this
Open the Print menu
ALT+R
Open the Tools menu
ALT+O
Open the Help menu
ALT+L
Remove the selected items and copy them to the
Clipboard
CTRL+X
Copy the selected items to the Clipboard
CTRL+C
Insert the contents of the Clipboard at the selected
location
CTRL+V
Select all items on the current webpage
CTRL+A
BUTTONS
Within START, buttons will appear like this on the screen:
POP-UP SCREENS
Within START, pop-up screens will be used often, so you will want to make sure that your
pop-up blocker is turned off.
LINKS
Within START, links will appear in a blue font, like this:
GRIDS
Grids normally will sort in an order that the management team chose during development. For
example, this grid’s results appear in the sort order of Created Date.
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COPYING AND PASTING FROM A GRID
Throughout START, you will be able to copy any data shown within a grid’s cell. Simply
highlight the desired data, and copy it per the instructions below:
You may copy using the regular Windows tools, such as CTRL+C or right clicking on the data
you highlighted and selecting Copy.
Pasting the text you copied works in a similar manner. You may use CTRL+V or right click in
the area you want to paste the data and select Paste.
HOW WILL I KNOW WHEN THE COMPUTER IS FINISHED LOADING
THE WEB PAGE?
Since START is a web-based application, it has a few indicators to let you know that it is still
searching or loading a web page.
For example, if you search for a Carrier Profile, you may see the green bar along the bottom of
your Internet Explorer page filling in from the left to the right side of that bar. When that bar is
full and is no longer visible, then the page has finished loading.
[The authors intentionally left the remainder of this page blank, in case you wish to capture your
notes here]
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CHAPTER 2:
HOW TO OPEN SECURED E-MAILS
When issuing a User ID and Password to you, the Assessments Unit uses a secure method of
delivering this information to you. This chapter covers the steps you will need to follow in order
to access the contents of these secured emails.
RECEIVING AN ENCRYPTED E-MAIL
The recipient of an Assessments Unit (DFS) encrypted e-mail should see a notification
message similar to screen below. How it displays will vary between the different e-mail
provider systems that the recipients may use. If the encrypted e-mail was not received, please
check your system’s SPAM folder.
NOTE: This email provides instructions for how to open the encrypted message for
both PC’s and mobile devices. For mobile devices, please follow the
instructions in the email.
The original e-mail will be attached to this notification message and named “securedoc.html.”
This attachment is the encrypted e-mail message that was sent to you. The attachment will
contain the original e-mail, any attachments, and the information necessary to decrypt the
message.
1. Open the attachment to begin the Cisco Registration Process.
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REGISTER WITH CISCO’S ENVELOPE SERVICE
Cisco Registered Envelope Service (CRES) enables organizations and individuals to
communicate securely using Registered Envelopes. Registered Envelopes transmit encrypted
messages. If the Registered Envelope is password-protected, recipients must register with Cisco
Registered Envelope Service (free of charge) to obtain a password to open the encrypted
messages.1
You will need to register to receive an encrypted e-mail by reading the notification email in your
inbox, and opening the attachment named “securedoc.html”.
This registration allows you to view secured e-mails.
This registration is separate from your User ID and password to access START, which we will
discuss in a later chapter.
NOTE: The recipient of the encrypted e-mail must register with the Cisco
Registered Envelope Service.
The registration is free and is only required one time.
The user account created during this registration process can be used to
open all confidential e-mails sent to this registered e-mail address from any
entity that uses the Cisco Registered Envelope Service.
2. Click on the “OPEN” button. See below (step one is on the previous page)
1
https://res.cisco.com/websafe/help?topic=RegEnvelope
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3. After clicking “Open” you will receive the message below. Click on the hyperlink to
begin registering with Cisco so you can view your encrypted message.
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NOTE: The User Id and Password Created for Cisco (below) is Not Affiliated with START.
START’s Login Id and Password WILL NOT Match the password created below!
4. Complete the new user registration form (example below) and click on “Register”.
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5. Then you will see a message similar to the following:
6. Open your email account. You should have received an email from “CRES Do Not Reply.”
When you open it you should see a message similar to the one shown below.
7. Click on the hyperlink that activates the account.
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8. Then you will see a confirmation message. See Below:
ACCESSING THE SECURED CONTENT
Once you have completed your registration with Cisco, as outlined in the previous section, you
may proceed with the following steps:
9. Open the original email that contained the notification and attachment named
“securedoc.html”. Open the attachment. See Below:
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NOTE: The User Id and Password created for Cisco (below) is NOT Affiliated with
START. Your START user Login and Password will be in one of the two secured emails.
10. Enter the password you created when you registered with Cisco and click on “OPEN”. See
Below:
NOTE: The User Id and Password Created for Cisco (shown above) is Not Affiliated with
START.
[The authors intentionally left the remainder of this page blank, in case you wish to capture your
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VIEWING THE SECURED MESSAGE
Now you can see the secured message containing either your START Login ID or your START
Initial Password information.
See below for examples of each e-mail.
You will have two encrypted emails: One email will contain your START user Login Id, and
a separate email will have your START user Initial Password.
11. After you have opened the first email, please open the other secured email, and click on the
attachment named “securedoc.html” (See previous section for step by step instructions)
12. Enter your Cisco Password, and click on “OPEN”
Now you should have a START Login Id and a START Initial Password.
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CHAPTER 3: HOW TO ACCESS START
START is an online system. You will access START using your web browser.
START USER ID AND PASSWORD
Before you navigate to START, we want to remind you that you will need your User ID and
your Initial Password once you arrive at START’s login screen.
Each carrier’s primary and secondary contact will receive a User ID and a temporary password
via e-mail, as noted in an earlier chapter.
NOTE:
The User ID is usually your last name followed by your first
initial.
LOGGING INTO START FOR THE FIRST TIME
1. Using your web browser, navigate to START’s login screen at:
https://apps8.fldfs.com/start/login.aspx
You may copy and paste the above web address into your
NOTE:
browser and save it as a bookmark.
2. Enter your User Id and password. Your User Id and password were given to you in two separate
secured emails. See Chapter 2.
Login Screen:
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CHANGING YOUR PASSWORD
3. The first time you log into START using the User ID and temporary password (from emails
mentioned in chapter 2) the screen below will appear automatically:
4. Enter your new password and click the Submit button.
5. Once the password has been successfully changed, you will see the screen below.
6. Click on the word here to proceed. See below:
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FORGOT YOUR PASSWORD
1. Navigate to the log in screen: https://apps8.fldfs.com/start/login.aspx
2. Click on the Forgot Password hyperlink. See below:
3. START will then present you with the following screen. See Below:
4. Complete the three fields and click on the Submit button.
NOTE: Your “Email ID” is your email address.
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5. START will then send an email to the email address on file. This email will assist you in
resetting your password. Use the new password given in the email to log into START.
You will then go through the steps to change your password. See example below:
If you are still unable to reset your password after receiving an email, or if you did not receive
the email, please contact the Assessments Unit at (850) 413-1753.
YOUR ACCOUNT IS LOCKED
START will only allow you to enter an incorrect password five times before it will lock you
out of the system. You will know you are locked out because you will see an error message.
See below:
Click on the Forgot Password link and follow the steps.
See the “Forgot Your Password” section in Chapter 3 for step by step instructions.
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HOW TO ACCESS START AFTER SETTING UP YOUR NEW
PASSWORD
1. Enter your User ID and your newly created password in the fields shown below: Then click
on the Log in button.
Once logged in, the home page should look similar to the screen shown below:
YOUR START HOME PAGE
Click on the name of your company. It is a hyperlink that will take you to your company’s profile.
2. Once the carrier is selected, you will be able to update the company’s profile information.
For step by step instructions continue to the next section.
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HOW TO NAVIGATE WITHIN THE CARRIER PROFILE
INFORMATION PAGE
CARRIER INFORMATION TAB
The 1st Tab, Carrier Information, is READ ONLY. See below:
COMPANY INFORMATION TAB
The 2nd Tab, Company Information, may be used for additional corporate information.
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PRIMARY CONTACT INFORMATION TAB
The 3rd Tab, Primary Contact Information, is the main contact person for the company. To edit
the primary contact’s information, select the Update button.
THE PRIMARY CONTACT
The primary contact is responsible for corresponding with the Assessments Unit, in the Florida
Division of Workers’ Compensation. The primary contact will be contacted for clarification of
any records related to Assessments. This individual is also responsible for ensuring the timely
reporting of premiums, as well as the remitting assessments. The primary contact is solely
responsible for submitting quarterly premium reports to the division. The primary contact is also
responsible for creating, activating, and maintaining the profile of the secondary contact person.
The primary and secondary contacts will be contacted regarding any late reports, late payments,
or other reporting discrepancies.
HOW TO DE-ACTIVATE A PRIMARY CONTACT
To de-activate the primary contact person you must contact the Assessments Unit.
850-413-1753
HOW TO CHANGE THE PRIMARY CONTACT PERSON
To change the primary contact person you must contact the Assessments Unit. 850-413-1753
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For profile purposes - when adding an e-mail address in START, please do not use a
community/office/shared Email address. The individual User IDs and passwords are sent
through this device and it is a breach of internal controls.
HOW TO CREATE A SECONDARY CONTACT PROFILE
We encourage all companies to provide a secondary contact for receipt of notifications,
correspondences, and to serve as a backup for the primary contact.
1. After you have logged in and selected your Carrier’s name, click on the “Primary Contact
Information” tab. (3rd Tab)
2. At the bottom of this screen you will see an Add Secondary Contact button. Click on this
button to add a secondary contact person.
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3. Then you will be able to create a profile for your secondary contact person. See example
below:
a. Enter Secondary Contact’s information (First, Last, and Email are required)
b. Then, check the “Active” box (located under ‘First Name’)
c. Select the “Role” - ‘Partial Access for Carrier’ (from the dropdown menu)
PARTIAL ACCESS FOR CARRIER
For internal control purposes; a secondary contact person is only given ‘Partial Access for
Carrier.’ This means that the secondary contact person will be able to enter and save quarterly
premium report data, but he/she Will Not Be Able to Submit any quarterly premium
reports to the Division.
Only a primary contact can submit quarterly premium reports to the Division.
4. Be sure to Save after you have entered all the contact’s information
5. After you have saved the secondary contact’s information a new 4th tab will be added to the
Carrier Profile Information Page. It will be labeled, “Secondary Contact Information.”
NOTE:
The Secondary Contact will not be activated (Meaning = they
cannot use the START system) until the primary contact
checks the “active box” and “Saves”
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DE-ACTIVATING A SECONDARY CONTACT PERSON
REMINDER: To De-activate a Primary contact, you must contact the Assessments Unit
1. Navigate to the Carrier Profile Information Page.
2. Select the tab labeled, “Secondary Contact Information.” (4th Tab)
3. Then select the Update button.
After you have selected the Update button, you will be taken to the “Edit Contact Information”
screen. See below:
4. To de-activate this user, click on the box located next to “Active:” This should remove the
checkmark.
5. Then, click on Save.
6. The contact is now inactive and can no longer log into START.
To activate a new secondary contact: fill out the new contact’s information, check the active
box, and then click on the Save button.
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CHAPTER 4:
HOW TO REPORT QUARTERLY PREMIUMS
REPORTING QUARTERLY PREMIUMS
Please have your quarterly premium information ready so that you may reference them.
1. Click on the tab labeled Report Quarterly Premiums on the menu bar. See below:
2. Select the Report Premium(s) option. See above:
3. From there, select the year and quarter for reporting. Click on the Search button:
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4. Once selected, the carrier’s name, DWC, & FEIN will appear. Select the Click Here to
Enter hyperlink to begin reporting.
THE PREMIUM DOCUMENTATION SPREADSHEET SCREEN
5. Then you will be taken to the Premium Documentation Spreadsheet reporting screen.
See below.
 If you click on the arrows, it will collapse the definitions from your view.
 To bring the definitions back, re-click on the arrows.
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6. Enter the carrier’s premium information for each fund WCATF and SDTF. Be sure not to
leave any data fields blank. Use the Tab button on your keyboard to navigate through each
data field and enter zeros in the data fields that you do not apply to you.


You can toggle between each fund as often as you like by clicking the tabs labeled
WCATF and SDTF. See below:
Data can be saved at any time.
FLORIDA EXPOSURE USL&H
This will be accounted for in line 1 for the WCATF and in line 7 for the SDTF.

Subtract any Florida Exposure USL&H before you enter lines 1 and 7.
HOW TO ENTER NEGATIVE NUMBERS IN START:
To enter a negative number in START, you will need to put the negative number in
parentheses. Example: Negative five hundred dollars $-500.00 will be entered into START
like this: ($500.00)
In START all negative numbers will be displayed in parentheses
When entering quarterly premium reporting data, you will be able to save your data at any
time, as often as you want.
7. After you have entered all of your carrier’s premium information on the Premium
Documentation Spreadsheet for both funds:
1. Click on the Save button.
2. Then click on the Submit button.
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E-SIGNATURE:
8. START will ask you to verify that all of the information that was entered is correct.
1. If everything is correct, and you are ready to submit to the division, enter your
Password, and then click on the Enter button.
2. If not correct, or if you do not wish to submit to the division at this time, click on
the Cancel button or the Previous button. You will be returned to the previous
reporting screen.
NOTE:
START will only accept the password of the person who is logged into
the system.
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9. After you have submitted your quarterly premium report to the division, you will be given
a chance to print.
We recommend that you always print this page for your records.
10. After you have printed, click on the Continue button.
YOUR LOGIN SESSION WILL TIME OUT
Do not leave your system unattended without saving your work
For security reasons, the Division’s web applications have a “time out” setting. For START,
that setting is 20 minutes. Any data that has not been saved, will be lost if your session
times out. If a “time out” occurs, START will send you back to the login page.
NOTE:
Please remember to save your work before leaving your
workstation for any reason. The system will not automatically
save any work in progress when it times out.
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DWC Single Carrier START User Handbook
CHAPTER 5:
OVERPAYMENT OPTIONS SCREEN
This screen will only appear in the first and/or second quarter(s) if an overpayment is
present according to the previous year’s calculations.
WHAT IS AN OVERPAYMENT?
An overpayment occurs when the total amount remitted to the Assessments Unit for a year (the
total of all four quarters) for a particular fund, is larger than the assessments that were due for
that year (the total of all four quarters) in that particular fund.
HOW IS AN OVERPAYMENT DETERMINED?
This calculation is based on the premiums that you reported.
(This is what determined your assessments.)
At the end of each year, after the fourth quarter payment has been received and processed by
the division:


START will sum the assessments due for the year (total of all four quarters)
START will sum the payments remitted for the year (total of all four quarters)
If the sum of the payments received for the year is greater than the assessments that were due
for that year, then you will have an overpayment.
WHAT ARE THE OVERPAYMENT OPTIONS?
An overpayment occurs when the total payments received for the year exceeds the total
assessments due for the year.
In the first and/or second quarters, you will have an opportunity to choose to: See below:
1. Apply the overpayment to the current quarter
2. Do Not Apply the overpayment to the current quarter
3. Refund
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POTENTIAL OVERPAYMENT OUTCOMES
APPLY
If you choose to Apply the overpayment to the current quarter, that overpayment amount will
be subtracted from the Assessment amount, to give you the new amount due. This will be
shown on the payment preference screen. See below:
WHEN OVERPAYMENT EXCEEDS THE CURRENT ASSESSMENT
AMOUNT DUE:
First Quarter:
If you choose to Apply your overpayment to the current quarter, and your overpayment exceeds
the current assessment due for the quarter, you will have an opportunity to apply the remaining
overpayment to the second quarter when you report for second quarter.
Second Quarter:
If in the second quarter, you choose to Apply your overpayment and it again exceeds the
current assessment due, the remaining balance will automatically begin the refund process.
(Refund is subject to approval)
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DO NOT APPLY
If you choose Do Not Apply and don’t apply your overpayment in the first quarter, you will be
given another opportunity in the second quarter. However, in the second quarter you will be
forced to select the Apply option or the Refund option. (Refund is subject to approval)
START will only allow overpayments to be applied to the 1st and/or 2nd quarters
REFUND
If you choose Refund, the Assessments Unit will be notified of your selection, and will contact
you at their earliest convenience. All refunds are subject to approval.
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DWC Single Carrier START User Handbook
AUTOMATIC REFUND REQUEST
If in the second quarter, after you have completed the Overpayment Options screen, you are
presented with a pop-up containing a message informing you that your refund request has been
made and forwarded to the Assessments Unit staff; this means that after you reported your
premiums for the second quarter and completed the Overpayment Options screen, you still had
an overpayment balance. This can occur even if you chose to apply your overpayment to the
current quarter.
I DID NOT REQUEST A REFUND
The Assessments Unit does not allow overpayments to be applied to the third or fourth quarters
therefore, START automatically forced the refund request for you.
In the next chapter, we discuss how you will be able to create your invoice(s) based on the
payment preferences you choose.
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DWC Single Carrier START User Handbook
CHAPTER 6:
HOW TO MAKE QUARTERLY PAYMENTS
The next steps in the quarterly assessments process are to prepare your invoice(s) and submit
your payment(s) for the assessments due.
This section provides steps to get you through creating your invoice(s) based on your payment
preferences and then provides you with instructions for mailing your payment(s) to the Division.
Once the Quarterly Premium report is submitted to the Division, you will be prompted to select
your payment preferences. This process allows you to create your invoice(s) for the quarter.
Reminder: Once you create your invoice(s) for the quarter, you will NOT BE ABLE TO
MAKE CHANGES to the quarterly report.
PAYMENT PREFERENCES FOR GENERATING INVOICES
The Payment Preferences screen is where you will review your assessments, any applied
overpayment amount(s), and the amount due per fund. After you have reviewed the data on
the Payment Preferences screen, you will select the company, and then you will choose your
payment selections. You can choose to either:

Pay each fund’s assessments with a separate transaction.
o This will generate two invoices:
 The WCATF will be on one invoice.
 The SDTF will be on a separate invoice.

Pay the funds together in one transaction.
o This will generate one invoice:
 The WCATF and the SDTF will be on one invoice and paid together.
The “Payment Preferences” page will look similar to the screen shot below:
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HOW TO PRINT AN INVOICE
After the payment selection has been made on the Payment Preferences screen, click on the
Submit button. You will then be taken to the Open Invoices screen. See below:
1. Click on the word Print, to see and/or print your invoice.

This will trigger a pop-up.
o The pop-up is a Crystal Report that will display your invoice report.
2. The invoice report will open in a pop-up on the screen. To print your invoice report, click
on the print icon on the top left hand side of the pop-up screen. See below: If you are unable
to print you will need to install a program that allows you to view Crystal Reports. See the next section for
how to install this program.
We recommend that you print two invoices: One to send to the division with your payment,
and one for your records
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HOW TO INSTALL CRYSTAL PRINT CONTROL
The first time you print the report, START will prompt you to install a reporting tool.
To comply with using START and printing
quarterly invoices, each carrier must install,
only once, a low risk application called
Crystal Reports (version 12.0.2).
Crystal Reports is an application that the
Division uses as a reporting tool and is used
to generate reports.
WHAT TO INCLUDE WITH YOUR PAYMENT
Currently, you must submit all payments by Mail
Once you print your invoice(s), please send the invoice(s) along with your check(s) to the
Division.
NOTE:
Please include both the Invoice Number and Doc ID number on your
check so that processing of your payment will be more efficient and
accurate.
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WHERE TO SEND PAYMENTS ACCORDING TO THE SENDING
SERVICE
SENDING PAYMENTS USING U.S. POSTAL SERVICE MAIL
Please address your envelope to:
Division of Workers’ Compensation
Assessments Unit
P.O. Box 7300
Tallahassee, FL 32399-7300
SENDING PAYMENTS USING AN OVERNIGHT COURIER
Please address your courier envelope to:
Division of Workers’ Compensation
Assessments Unit
200 E. Gaines Street
Tallahassee, FL 32399-4221
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DWC Single Carrier START User Handbook