Flowing Gas /Invoicing
One Button Printing – Frequently Asked Questions
Where is One Button Printing on Northern’s website?
After logging into the Flowing Gas website, click on the All Reports tab shown in the left hand
navigation.
Which reports can be printed using All Reports?
The majority of commodity invoices and supporting documents can be printed utilizing the Select
All Reports button.
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Flowing Gas /Invoicing
One Button Printing – Frequently Asked Questions
Which reports are not listed under All Reports?
Reservation invoices, reservation payment remittance, measurement information and various
allocation reports are not listed under the All Reports button.
How do you print the reservation reports that are not listed under All Reports?
Reservation invoices and reservation payment remittance are not listed under the All Reports
button. These can be printed by clicking on the Invoicing navigation tab.
How do you print the allocation reports that are not listed under All Reports?
The following reports can be accessed through the Allocations navigation tab.
• Point Daily Allocations Detail by Contract
• Point Daily Allocations Summary
• Zone Operator-TBS Daily Allocation
• Zone Operator-TBS Monthly Allocation
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Flowing Gas /Invoicing
One Button Printing – Frequently Asked Questions
How do you print the measurement information reports that are not listed under All
Reports?
Measurement information reports can be printed by clicking on the Measurement Information
navigation tab.
Are all reports available to the shipper or just the reports applicable to the individual
customer under All Reports?
All reports are listed under the All Reports button. If there is no activity for the month, the report
will appear blank.
Does the system automatically remember which reports have been chosen in previous
months?
You will have to choose your reports each month; the system does not retain your choices.
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Flowing Gas /Invoicing
One Button Printing – Frequently Asked Questions
How does an agent for several shippers print reports for individual shippers?
The Select All Reports function retrieves all reports for all shippers or you can choose individual
shippers. Using the drop down menu and scroll bar, you can use CTRL and then click on the
shipper or shippers you wish to select. For a specific invoice or report, you can retrieve by clicking
on the individual report box. You can select one or multiple shippers for one or multiple reports.
How will the retrieved reports be displayed?
Reports will be displayed under each shipper name that was retrieved. If no report is available for
a specific shipper, the report name will not be displayed.
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Flowing Gas /Invoicing
One Button Printing – Frequently Asked Questions
How long will it take to retrieve all my reports?
If you use the Select All Reports button, you can expect to retrieve your reports in 1 to 30
minutes, depending on the size of your reports. Smaller reports will take less time. If your reports
are not retrieved within this timeframe or the system times-out, please contact your Customer
Service Representative for assistance.
Who should you call if you experience trouble printing or navigating the screen?
Call your Customer Service Representative for assistance if you have trouble printing or
navigating.
What version of Adobe Reader is required to view the Flowing Gas reports?
The North American Energy Standards Board has established standards or recommendations
regarding Customer Activities Web Site and client workstations.
•
Features as supported by the latest Generally Available version of Adobe Acrobat
Reader® 1 within nine months of such version becoming available.
What browser version is required for Customer Activities - Flowing Gas and Invoicing?
The North American Energy Standards Board has established standards or recommendations
regarding Customer Activities Web Site and client workstations.
Browser Characteristics (includes defined NAESB current versions): Features as supported by the
latest Generally Available version of both Netscape®2 and Internet Explorer®3 within nine months
of such version becoming available.
1
2
3
Adobe ®, Acrobat ®, and Reader ® are registered trademarks of Adobe.
Netscape ®, is a registered trademark of Netscape Communications Corporation.
Internet Explorer ® is a registered trademark of Microsoft Corporation.
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