YUE TENG-VAUGHAN
CURRICULUM VITAE
-----------------------------------------------------------------------------------------------------------------------------CONRAD N. HILTON COLLEGE OF HOTEL AND RESTAURANT MANAGEMENT
UNIVERSITY OF HOUSTON
4450 University Dr., Unit 227, Houston, TX 77004
Email: yteng6@uh.edu
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OVERVIEW
Focused research in the field of hospitality with an emphasis in financial management, hotel
valuation, hospitality merger & acquisition.
7 years of work experience in the field of hospitality operations.
Teaching Assistant in financial management for hospitality program.
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RESEARCH INTEREST
- Finance management in hospitality industry
- Hotel real estate valuation and appraising
- Merger and Acquisition in Lodging industry
WORKING PAPER
Vaughan, Y., & Koh, Y.
Role of resource slack in rapid international expansion of service industry.
EDUCATION
August, 2015
May, 2012
July, 2010
University of Houston Conrad N. Hilton College of Hotel and Restaurant Management
Ph.D. in Hotel and Restaurant Management
In Progress
University of Houston Conrad N. Hilton College of Hotel and Restaurant Management
Master of Science in Hotel and Restaurant Management
GPA 3.89/4.00
Capital University of Economics and Business
Bachelor of Science in Economic Law
GPA 3.43/4.00
PROFESSIONAL EXPERIENCES
August 2015 ~ Present
Teaching Assistant/Graduate Assistant of Dr. Yoon Koh
- Assist daily with professor’s finance research and undergraduate studies.
- Shadow professor’s undergraduate finance class.
- Management student grades.
- Assist professor answering student questions regarding homework, projects, and exams.
December 2013 ~ December 2014 Front Office Manager at Hilton Plaza Medical Center
- Manage Front Desk, Bellman, and Valet, total of 20 people.
- Hiring and training all agents with Hilton Standard and hotel policies.
- Assign task, goal to agents. Distribute abilities to Managing Supervisor and Assistant Supervisor.
- Hotel revenue achievement. Increase revenue by up-selling, get future reservation for regular guests.
- Attend daily meeting and manager meeting. Communicate with every Department Head about special
guest request, service recovery.
- Check daily allowance report. Solve discrepancies with General Manager.
- Finance/Accounting responsibilities: Direct billing; Group Invoice; Airline crew invoice.
- Personal responsibilities: Coach and counseling staff; Use tools to track guest complain and solve issue.
July 2012 ~ December 2013 Assistant Front Office Manager at Hilton Plaza Medical Center
- Manage day to day hotel and front office operations.
- Act as manager on duty and based on hotel guidelines provide a high standard of service.
- Assign, coordinate, and supervise front office agents, including training and developing their abilities.
- Financial achievements. Increase hotel 100% occupancy-perfect fill.
- Budget and forecast. Monitoring front office agents and reducing labor cost; Make schedule based on hotel
14 days occupancy and activities forecast.
- Personal responsibility. Identify potential problems and take action; resolve account disputes and
housekeeping discrepancies.
Sep. 2011 ~ July 2012
Front Desk Agent at Doubletree Suites by Hilton Houston Galleria
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Aug. 2010 ~ May 2012 Graduate Assistant for Associate Dean at University of Houston
- Assist the Dean daily with his research and academic studies.
- Manage his schedule with students.
- Organize data and collect research information for the Dean’s research and projects.
- Assist the Dean in receiving academic visitors and scholars.
- Posting the Dean’s student academic record.
Jun. 2011~Sep, 2011
Nov. 2009~May, 2010
Aug. 2009 ~ Oct, 2009
Aug. 2007 ~ Oct, 2007
Student Supervisor in Housekeeping Department at Hilton University of
Houston
The Westin Hotel, Beijing Financial Street
Beijing Zhaojun Law Firm (Legal Counselor Department)
Beijing Marriott Hotel West
TEACHING EXPERIENCES
January 2016 ~ Present
Sole instructor of Hospitality Financial Management and Adminitration
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