Employee Survey Spring 2010 Comments

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Appendix A
Employee Survey
Spring 2010
Comments
Part VII. Auxiliary Services Comments
Are there any comments you would like to offer regarding the Auxiliary Services Department or the
services provided?
STAFF
• Rio Grande Campus is completely emarginated compared to other campuses. Facilities are
unsafe and dirty. Old classrooms are in poor conditions. Cafeteria is a mess, totally forgotten
from the maintenance and unsafe, too crowded.
• Many of my colleagues and I have complained about the temperature in the tutoring labs in
1401, Valle Verde Campus, A building. It is very cold in the offices. Staff from Auxiliary services
has come by and evaluated the vents but there have been no changes in the temperature.
Overall things are fine.
• I am a part time staff/faculty. I am happy with all auxiliary services. One thing that help in
communication is having the mail delivered to every work area or supervisors office.
• Offices are rarely cleaned (dusting and vacuuming rare). Only throw out trash, especially true of
SSC.
• MDP curb and gutter are to be clean more often it will make school look better.
• Great services and very knowledgeable people.
• The vending machines need improvement. At times the letters or numbers don’t work. Also, the
money keeps getting stuck very often especially on the Pepsi machines and the snack machine
too. Also, the college should consider having both Coke and Pepsi like the convenient stores.
Students and employees would be very appreciative. My main concern is the janitorial services.
At ASC, the cleaning crew does an excellent job in the offices, hallways and bathrooms. At VV
where we get more students, the cleanliness of the campus is very poor. Our furniture is never
dusted, our carpets are not vacuumed, and the bags used on the trash cans are not sturdy also.
Our recycle blue bins don’t have bags; the waiting areas are messy too. The bathrooms are
improving a little but they need actual cleaning, not just taking the trash out and mopping. At
times the smell is strong. We should have the same service as the ASC, we are important people
too.
• Overall service from janitorial is very poor. More cleaning people are needed and an eight hour
shift for day and afternoon crew is needed. Bathrooms do not smell clean after servicing them. I
feel they should have the proper equipment and chemicals to do their job properly.
• I would like more food services/choices than Subway.
• Those vending machines always take my money.
• Overall operation is good. Campuses need to have more adequate lighting out in the parking lots
and exterior of building. Current lighting is not adequate for the size of the parking lots.
Maintenance requests should be handled in a better time span. Propose to have yellow/orange
light bulbs change to white bulbs. Maintenance request submitted months and still no repairs
have been done.
•
Our campus is busiest in the mornings and we only have one person on campus. If he/she is out,
it seems like they have a hart time finding a replacement. Last time, the supervisor came to
service the restrooms.
Part VII. Auxiliary Services Comments
Are there any comments you would like to offer regarding the Auxiliary Services Department or the
services provided?
STAFF
• Need new restrooms for ladies ASAP. What we have are very old.
• Carpeted areas do not get cleaned as often as should be.
• The B building needs more than one person cleaning everything during the day. The night crew
is not good at all. Please speak to someone who will actually listen about putting tampons and
sanitary napkins in the building. I hope this request doesn’t fall on deaf ears for yet another
year.
• The vending machine prices are too high and Pepsi is gross. We should have Coke products.
There are also not many healthy choices in the vending machines and with rising rates of adult
obesity there definitely should be.
• Prefer Coca Cola products. Machines are frequently out of order. Need to change machines.
• I am very pleased with the TM ISC services.
• Lighting (re-lamping) at VV is very effective, especially stairwells. Glad to see the emergency
exits are well lit and bright.
• Good work and keep informing all staff. Good work and keep up the good reputation of EPCC
• Very Good, and I want to thank my supervisor and staff for all the help they have given me. Also,
I want to thank EPCC for my job.
• Janitorial: Offices need to be vacuumed at least once a week and shampooed once in a while.
• They should advertise their services more to the students, or ask instructors to inform them of
the services provided. That way student can really take advantage and succeed in their studies.
• Need another food provider besides Subway or instead of it.
• The maintenance and janitorial employees do a great job! However, there are problems with the
toilets that don’t flush properly. The sensors take too long to flush sometimes.
• Need new Janitorial service company. Promised many options for better service but never
delivered. Need new machines other than Pepsi.
• I think we need to provide a coffee shop in all the campuses.
• Locally owned food vendor would be nice at NW.
• I attended a class at Valle Verde (Gardening). It was embarrassing to me to see the condition of
the classroom. It store items from another class and every class day we were interrupted to
access these items. The classroom has a tub with faucets, mops, buckets for cleaning! Hello, this
is a classroom not the janitor’s closet. A couple of cabinets were broken. It was junked up with
supplies not stored in the cabinet spaces available. So depressing that this is allowed. What a
bad image for those attending. Check it out, VV B151.
• The facilities of the college need improvement. We have grown in student numbers; however,
space is very limited for some departments. We don’t fit! Departments like counseling and
student support services labs need more room. They are uncomfortable for students.
• I feel that as a full time classified staff our classrooms should not look like warehouses.
Classrooms have broken chairs, extra tables that are not used in most of our classrooms
• Restrooms at Mission E building are not clean at all.
• Janitorial service at night is poor. They don’t do their job. Classroom, labs and halls are not clean
in the morning. They don’t clean at all.
Part VII. Auxiliary Services Comments
Are there any comments you would like to offer regarding the Auxiliary Services Department or the
services provided?
STAFF
• We have been asking since before Christmas to have the windows on the 2nd floor of the B
building to be cleaned. Someone egged the windows. It is disgusting. We have called
Maintenance and they said it was not their problem. We called the right department and still
nothing has been done. What does it take to get these windows cleaned?
• Service Learning needs to have a person in the office at all times. It will better serve the
community.
• The cafeteria area is usually dirty and I do not like the food that is sold in the campus, I believe it
would be a good idea to have more food variety than just Subway.
• The Pepsi machines are always down as well as the vending machines.
• The service of this area keeps getting worse.
• It seems no one work in these areas as far as cleaning goes. Restrooms are usually unattended
all day and the night shift seems to skip cleaning certain offices on certain days.
• The janitorial company made some changes and ever since then the restrooms are not clean, the
trash cans in the offices are not empty every day, sinks are dirty, the trash can in the restroom
full of papers.
• It appears that there has been a significant, positive change in the way Physical Plant is
administered. The leadership has had a very uplifting effect on employee morale in that area.
• It seems when ever there is a change in services there is quality work done, but as time goes on
the initiative which was present at first diminishes as time goes on. A fact of life but it does
happen.
• Additional options and space is required.
• Food service is very outstanding and other campuses would benefit from the healthy variety
provided from Conchita.
• In building A, restroom #17 is constantly out of soap since only one soap dispenser is ever full. It
constantly runs out of toilet paper. The toilets often don’t flush, and sometimes have a bad odor
and looks unclean.
• The blower is used to blow the dry leaves and grass, but sometimes it is blown on people walking
into the buildings instead of stopping the blower or facing another way.
• Personnel at ISC need to learn how to treat people with courtesy and professionalism.
• Need more mats on door ways to dry feet when snowed or rains. There should be microwaves
for students to heat up lunches some cannot afford to buy lunch because of financial needs.
Something has to be done about the flooding in the parking area by the Hunter side by the
common area. Water gets above ankles, many shoes ruined.
• Restrooms at the Valle Verde campus A building need to be replaced. The ceiling is always
leaking, stalls are always broken, and it always stinks. Valle Verde is the one of the oldest
campuses and enrollment is highest at this location. The bathrooms should be a priority.
• VV is falling apart when money will be spent here.
• Working in an area where the temperature is controlled by placing a call to maintenance needs
to check into. There has been many times were students have had to leave the tutoring labs
because the air conditioning is too cold. Even while wearing a light jacket indoors. I have placed
many calls to have the temperature raised, but nothing is done. It has become increasingly
uncomfortable working in a place that is so cold.
Part VII. Auxiliary Services Comments
Are there any comments you would like to offer regarding the Auxiliary Services Department or the
services provided?
STAFF
• Need to do away with crisis management. Also compensate (financially) those who work twice
as hard to make up for those who don’t. Make supervisors accountable for their duties always,
not just before SACS.
• I think that the RG campus is not adequate for handicap students specially the new ramp they
did. It is too steep and long for the wheelchairs. At our lab area they never vacuum and the
restrooms at RG are very old and smelly and homeless are always entering the buildings. The
cafeteria is also very messy, tables are always dirty and the microwave is a mess.
• Vending machines too expensive.
• The ladies who maintain the restrooms are very professional and efficient. They do a great job
especially “A” building, 2nd floor.
• It would be appreciated if offices were vacuumed more regularly. Would prefer a choice in the
soft drink vending machines to include Coke products.
• The Valle Verde campus looks like a garbage dump. Some areas are rarely cleaned. The
restrooms, though cleaned superficially, are unsanitary. Evening custodial staff is careless in
leaving office spaces unlocked or doors wide open. Some campus police officers act more like
Gestapo troopers than persons whose role should be to prevent criminal activities and to assist
the general campus population.
• Traffic court collects good amount of money each year. This money should be used to re-stripe
lines and arrows at the parking lots. Then, enforce one way arrows. Cite people parked the
wrong way.
• The auxiliary services are good. I only wish that there were a way to keep the bathrooms clean
longer because the ladies do work hard to keep it clean.
• I work at the VV campus and the amount of students that attend this campus in comparison to
our facilities and auxiliary services available clearly is showing a deficiency. I am aware that the
state of the economy is limiting and restricting our resources but we have to ask ourselves at
what and whose expense.
• Additional bathrooms the upper level of A building.
• Keep up the good work.
• No vendor competition among food providers. Prices to high. Monopoly.
• Auxiliary services regarding cleanness-they do what they can with the resources they have. They
are under staff to clean offices, restrooms and classrooms.
• The quantity of food is poor. Prices are too high.
• Very satisfied with their services.
• The center for students with disabilities provides a very comfortable and enjoyable work
environment.
• I would like the college to have Coca Cola machines also.
• Why does mail room close for lunch?
• Bathroom need to be kept clean on a daily basis. Carpets need to be vacuumed and clean at the
end of semesters’, trash needs to be picked up from office everyday.
• Get rid of Pepsi!!
Part VII. Auxiliary Services Comments
Are there any comments you would like to offer regarding the Auxiliary Services Department or the
services provided?
STAFF
• I would like to see more updated snacks and/or least fresh. I would like “coke” products now,
Pepsi is boring.
• Restrooms are not being cleaned as well as before. There are less custodians with more
assignments, therefore, they don’t have time to clean and disinfect. Trash and recycling not
always picked up by evening crew. Does the evening crew clean restrooms at night? The
restrooms are usually dirty early morning 7:30 a.m. before the crew gets here.
• Food services need to have better options maybe offer a special of the day, but make it different
for each day. Also something that is not on the regular menu. More students attending EPCC,
VV campus needs to expand cafeteria area. No room to have lunch.
• Fair to good
• Glass cleaning would be nice (doors and windows). Better food vendors not just Subways.
• A variety of food options should be made available to students as well as microwaves. Many
students need a microwave to heat up food and none are available.
• Excellent customer service at TM and NW.
• Grounds at Rio Grande campus should be landscaped-ice plant, lantana, good ground cover, not
too much water.
• I’d really like to see the restrooms by the PREP lab closed. There’s always a very strong odor
coming from that restroom. Nothing has been able to fix that odor. They just need to shut it
down. I also think the college should offer better wages for part time employees and offer the
benefits after 2 years of employment.
• I no longer use vending machines as tired of not receiving product or money back should be
reliable and properly stocked in timely manner.
• Janitors need to clean better, restroom, café area, and classrooms. Need to go back to the
regular schedule. Nobody can fine a janitor to clean the areas.
Employee Survey
Spring 2010
Comments
Part VII. Auxiliary Services Comments
Are there any comments you would like to offer regarding the Auxiliary Services Department or the
services provided?
FACULTY
• The people I’ve met were knowledgeable and helpful.
• The AND program needs more space or fewer students. All areas are crowded.
• Slightly Unfamiliar.
• Food variety is unhealthy and poor. Processed food is often served. Smells and taste bad. In my
opinion, we need healthy food for students so they can learn better.
• A very adequately Auxiliary service.
• Rio Grande needs more variety in the cafeteria. Subway is good but getting old. The ISC staff is
wonderful! They are helpful and patient.
• ICS, Media, Copy Center are very supportive of faculty.
• EPCC needs to motivate especially with economical awards to part time and full time faculty
members.
• I would like to say that the restrooms at my campus are very well kept. I teach evening classes
and I’m surprised how clean they are and toilet paper is provided even for the late evening
classes. Good job in this area.
• Frequent turn over of janitorial staff. Due to very low pay, good workers seldom stay long.
Excellent food service, need a little more variety of food. In the last two years, physical plant
service very seldom responds to work requests in a timely manner. Despite repeated requests,
work orders back logged 2 to 3 years. The worst ever run department in the college district.
• Building B restrooms (women) are often dirty with lots of trash. Classroom trash cans are over
flowing with trash. Takes too long to repair/maintain non functioning toilets. Smart classrooms
don’t work in Bldg. B, portable computers have viruses.
• Bathrooms in A building at VV need to be resupplied a little more often. Some days there are no
soap or paper towels until this afternoon.
• Sometimes the classrooms do not have chalks.
• We need a writing center at MDP badly! We also need an open computer lab with extended
hours.
• Auxiliary services are great, except for janitorial services and ground maintenance.
• The cafeteria continues to be poor. Subway has given students, faculty, and staff another choice
but we need a lot more choices. I try to avoid eating on campus because the choices are so
limited and the quality so poor. The restrooms are frequently dirty.
• I love being part of EPCC and think everything is wonderful. It sounds pity, but I would like to
have other choices besides Subway and Pepsi products.
• McDonalds, Taco Bell, Burger King. A larger part time faculty office. Please sell stamps at ISCpostal service. If possible, thank you.
Part VII. Auxiliary Services Comments
Are there any comments you would like to offer regarding the Auxiliary Services Department or the
services provided?
FACULTY
• For this entire semester I have been assigned to teach in a portable classroom. I have found the
heating to be unacceptable because primarily it has been non existent. My students and I wear
our winter coats, but we leave class with cold hands and feet. I have reported the situation often
to the administration office in the area but no positive remedy has resulted. I am now fearful
that there will be no cooling when it is needed. This was the case last spring when I also
conducted a class in the portables. Additionally, the classroom appears to be neglected in
janitorial services. Often the table is chalk covered and desks are in a helter-skelter
arrangement.
• At the mission campus, the Auxiliary service department provides superior services to me and my
students!
• Food Service is not a healthy choice at Rio Grande. There needs to be more than one food
service other than Subway.
• It would be nice if we included recognition and awards to members of Auxiliary Services during
Faculty Development.
• The response time of the Physical Plant when we have a repair needed is very slow. Also the
maintenance service for cleaning the offices and especially the restroom is disgusting. Generally
the college operates well. There is good parking space.
• I appreciate the wonderful food services (snacks, etc.)
• A working cafeteria! During lunch I sometimes can’t get lunch in 30 minutes because of long
lines.
• More bathrooms are needed at Valle Verde. Faculty offices need to be cleaned more often.
Ventilation system is very dirty as much dirt is past through the heating/air conditioners into
offices making it hard to breath – very, very dirty,
• Janitorial services need to improve. I have found the following: No soap on women’s bathroom
of second floor of Building A, A gum and peel of an apple were still on the bench and a metal
structure in the women’s locker room in the gym. I reported it and the gum was there for weeks.
I think the apple peel is still there. The instructor had to vacuum the classroom at the beginning
of class because it was filthy.
• ISC needs newer/better equipment. What is available is outdated or broken. Not adequate.
• It seems that the population of the college has increased, but the number of Janitorial workers
has not. I still see the same faces, and I think they are overworked.
• ISC and Library staff usually bend over backwards to meet the needs of myself and my students.
• Change hours of cleaning and closing women’s bathrooms. Not at lunch hours! Choose time
when people in class.
• Everyone is very helpful. I’ve had a very positive experience at Transmountain Campus.
• Some restrooms are clean, some are not. We need more offices and classrooms. Safety at all
campuses needs to be addressed. Perhaps we need a system whereby campus police monitor
entrances and assign passes to visitors instead of having open campuses. Only those who have
parking stickers should be allowed to enter campuses.
• They are doing a good job.
• Not all classroom have trash cans…it would be helpful to have a trash can in all classrooms.
Part VII. Auxiliary Services Comments
Are there any comments you would like to offer regarding the Auxiliary Services Department or the
services provided?
FACULTY
• Some restrooms are clean, some are not. We need more office and classrooms. Safety at all
campuses needs to be addressed. Perhaps we need a system whereby campus police monitor
entrances and assign passes to visitors instead of having open campuses. Only those who have
parking stickers should be allowed to enter campuses.
• Adjunct faculty at MdP need a place equipped with computers and printers; this would enable
instructors with resources to work more efficiently and comfortably.
• The part time faculty room is dirty. It looks like no one comes in to clean it but just take care of
the trash. It’s also very loud since there are three big round tables.
• Physical Plant-(Maintenance & Repair Services): Staff is very courteous and professional,
response time is generally good, and handicap door opener for the rest room by Subway has not
worked for several months. I reported this about 5-6 weeks ago and still not operating.
Restrooms need improvement. Some commodes do not always clear. Elevators in A/B buildings
and parking garage – floor carpets are nasty looking and never clean. Building floors need more
regular mopping, waxing and polishing. Thank you, Thank you for facilitating faculty and
additional handicap parking.
• No complaints. I’m impressed with the maintenance and quick response to problems.
• Would like for maintenance department to keep aware of clocks not working in classrooms. It is
frustrating not to have a working clock in classrooms. In cafeteria-make sure more fruit and
nutritious food is provided by lunch time.
• To my knowledge our auxiliary services are commendable, everyone seems to be trying to
accommodate students and make their experience at EPCC remember able.
• I have been employed at the VV campus and I like the maintaining it is given. The campus is
always clean! I don’t spend much time on campus, but everyone is very friendly and helpful. It is
a good representation of good structure at the campus. It’s a great place to work at.
• The ladies bathroom in the “B” building has either very hot water or very cold – nothing in
between.
• Excellent job. The cafeteria at MdP should be kept cleaner and needs to be expanded very soon.
• The college has better itself.
• It would be nice to have a faculty parking area and more eating vendors.
• Valle Verde campus is quite dirty as compared to other campuses.
• Instructional Service Center is excellent.
• Parts of the A building are excessively warm while others are too cold.
• The college definitely needs more of a variety of food service options and higher quality food
service options. It was also be great if the janitorial service did more to faculty offices than just
taking out the trash. An occasional dusting/cleaning of furniture would be great too. I dust and
clean my own office because the janitors never do.
• Campus buildings are not clean!! Bathrooms are a disgrace. Classrooms are not clean either!
• Audio, visual equipment in outdated and not adequate for the purposes for which they are
intended. When equipment is broken or will not work when it is needed. It sets everyone back
and unable to follow lesson plans. The quality of the audio visual equipment is at best poor
quality and incomplete. It needs to include computers, tape, disc player as well as internet
access that is furnished in room instead of carts brought to classes late and often not working.
Part VII. Auxiliary Services Comments
Are there any comments you would like to offer regarding the Auxiliary Services Department or the
services provided?
FACULTY
• Good job.
• Please bring in some healthy foods. At least have available spring water not filtered water.
• Services are good. Campus needs to be updated.
• About the only service I use are the Business lab and the Media Technology Center and I find that
both are adequate for what I need. The physical facilities at VV are showing their age.
• I’m not sure which department would handle this concern. During this semester, I have
encountered the problem with not having enough chairs to accommodate all the students. The
lectern has been missing and I’ve had to go search for an overhead projector. My suggestion is
to have a lectern, overhead projector, and a maximum number of chairs assigned to each
classroom and have someone in charge of checking each classroom periodically. Mark each
object with the classroom number.
• Need more power outlets for students to use lap top computer effectively and efficiently.
• I would like the facilities to be cleaner especially classroom floors and desks.
• Overall services are adequate; however, janitorial services need to be improved. Main campus is
seldom clean. Floors, carpeting and desks are filthy, poorly maintained.
• Water fountains, outside picnic tables sometimes remain dirty or trashy for weeks at a time. The
better schools have good wholesome meals available to their students at all times. This affects
the learning process, attitude, health, attention, etc.
• No hot water in at least 3 ladies rooms at TM yet each has a poster advising washing hands with
hot water!
• Photocopying very responsive. Computer services very responsive.
• In CAI (Plato), ESL, and MATH labs along with the writing center are excellent and extremely
helpful to students. Some of the others simply do the students work instead of making the
students do it.
• Everything having to do with the overall services is quite satisfactory and I’m sure well
experienced. Everybody works well and things get done. The only comment I strongly feel
should be made aware of is we need more elevators, please. We have money for everything
except people, disabled students, packages, heavy items all travel through only 1 elevator in each
building. Not everyone can hop 2 or 3 steps at a time. Another elevator is needed, please.
• The restrooms I frequent have recently been kept cleaner. Janitorial staff has been doing a
better job.
• The cleaning contract company does not do an adequate job on keeping the classroom floors
clean; washing classrooms/lab room, lab sink, and countertops; wiping/dusting equipment;
vacuuming faculty offices that have rugs and window blinds; cleaning vents to ceiling A/C units;
wiping door knobs.
• The ISC office at RG campus offer good services, but an employee in that office is super rude.
• Bathrooms at VV are disgusting (smell, functioning equipment). ISC staff doesn’t always read
copy request instructions (duplex when I specifically request that not be done). Vending
machines need to offer healthy options-trail mix is not “healthy”, nor are sodas of any kind.
• We must have health protection system! Because, we don’t!
• The photocopy service department is always being great with me. Very professionals, attentive,
and courteous. Same thing with the LIS department.
Part VII. Auxiliary Services Comments
Are there any comments you would like to offer regarding the Auxiliary Services Department or the
services provided?
FACULTY
• Buildings are not very clearly marked and people often get lost trying to find places. Maybe
placing arrows in entry ways to give directories would be helpful.
• RG needs more police working longer hours. RG has little variety in the food. Perhaps Subway
could expand the offering like VV has. The RG and VV campuses, where I teach are so much
cleaner than they were when I started at EPPC in 1986. RG needs more and more comfortable
student areas. Our IE team is working on this now.
• The housekeeping staff during the day does the best possible with the staff. Night crews do not
keep the building up. Need something else but Subway at RG-refuse to go there. Food not good
quality, no fair amount given and cost too high. Why can other campus have a Subway and a
grill?
• Would like to see more healthy food offerings in some vending machines, especially since food
service does not open early. Examples: Milk, juices, apples, oranges, instead of only candy, chips,
soda and water.
• I feel the evening school is sometimes overlooked in terms of attention to detail related to
student satisfaction. Too often, classrooms are left in disarray, trash cans are overflowing, rooms
trashed out from previous classes and too often overheads are not working properly. Otherwise,
the operation of the college is very good.
• All classrooms should have clocks-perhaps this is not an auxiliary service, but this is a problem.
• We need another food option besides Subway.
• Ground services do not respect decisions make by IE. They continue as always no matter what
was discussed and decided. Faculty rooms are never vacuumed and cleaned.
• Restrooms need to be clean.
Employee Survey
Spring 2010
Comments
Part VII. Auxiliary Services Comments
Are there any comments you would like to offer regarding the Auxiliary Services Department or the
services provided?
WORKSTUDY
• We should have a bigger cafeteria and another option besides the one we have already. Our
small cafeteria just demonstrates how small our campus is and makes me feel I am at a training
school and not at a college. The same applies to our writing center, bookstore, and computer
laboratory.
• We need extensive variety of food, not only Subway.
• There needs to be other food options other than Subway. Please add different food vendors.
• Maintenance at TM campus needs to keep up with leaking roofs in the classrooms. Also, when it
rains the front entrance gets flooded as well as many other entrances. The campus needs to
have a better flood plan. They need to repair things that are damaged as quickly as possible. It is
dangerous to the students and staff.
• I think this campus has the necessary departments.
• There are numerous, handicapped doors that are not functioning in the 1800’s outdoor
bungalows. This is unfair to handicapped student/faculty and most likely against the law.
• There should be some microwaves at the Valle Verde campus because sometimes it gets too
expensive to spend money on eating out at the cafeteria. I would like to bring food from home
to warm it up there and not be without money.
• Excellent work on response times and very great personalities.
• As a student and workstudy the service regarding the Auxiliary services are good, except for an
experience I had buying a hot chocolate from the vending machine. My hot chocolate was very
economic and full of bugs since then I rather not buy from that vending machine.
• I enjoy working at the ISC and I consider it a great opportunity.
• We need more options and better quality.
Employee Survey
Spring 2010
Comments
Part VII. Auxiliary Services Comments
Are there any comments you would like to offer regarding the Auxiliary Services Department or the
services provided?
WITHOUT INDICATION OF CLASSIFICATION:
• EPCC maintenance staff is wonderful (professional and timely). However, the same cannot be
said for the janitorial company that works by contract. Cleanliness at MDP is terrible. The
bathrooms and hallways are dirty. The cleaning staff does not use any cleaning fluids and the
halls and bathrooms are cleaned with dirty water and mops.
• The services are satisfactory. Keep up the good work!
• As a new faculty member, the service that Instructional Media and Instructional Services center
provided has been excellent. Employees are always courteous and willing to assist me.
• Yes, Janitorial services after hours (during the night) are always very kind, helpful, friendly, and
very, very hard working! They never get enough recognition for their excellent hard work! I
don’t know them personally. They deserve to be recognized.
• Subway staff is discourteous. Most of the time vending machines don’t work.
• Staff is helpful, friendly and knowledgeable at what they do.
• Everything works excellent. Every body is very friendly and professional. I love it here.
• Cafeteria should be big, long and clean.
• At times poor operator assistance.
• Response time could use improvement.
• ISC is great! Computer lab staff excellent and provide support as needed. Library staff
knowledgeable and help instructors with research and finding library resources. Testing center is
much improved. MDP counselor is excellent.
• We need more chalk in the class rooms.
• The RG ISC is wonderful. It is always apparent customer service is their goal. RAP tutoring is
inadequate for business students.
• I am always amused, and somewhat mystified, as I watch grounds personnel walk around with
blowers to move leaves, dirt, and debris. They were masks. The fifteen thousand students and
faculty and staff do not wear masks. Yet, this continuous movement of dirt and dust is
conducted with no apparent purpose. The debris is not gathered into a pile and swept. It is just
moved and it creates more environmental havoc for those walking nearby. To what purpose?
Yesterday, the wind was blowing over 30 miles an hour. Yet, there was a grounds person with
the trusty blower competing with the wind. Are we suppose to feel better because the dirt and
refuse has been moved from one part of campus to another? Is this just a scheme by the
proletariat to infect the bronchial passages of the bourgeoisie? In summary, there is no objective
to this activity and it accomplishes only irritation.
• Overall very good
Part VII. Auxiliary Services Comments
Are there any comments you would like to offer regarding the Auxiliary Services Department or the
services provided?
WITHOUT INDICATION OF CLASSIFICATION:
• The bathroom next to Room A 1416 is continually being under repair. There are leakages on
both the restrooms and the sinks. Also all the faucets are corroded and chipped with holes on
faucets. This bathroom is the Women’s bathroom and is the bathroom with the most traffic at
VV.
• Instructional Service Center needs to be bit more customer friendly. They frown when one asks
them to copy material even though they are sitting at their desks. The music is also bit too loud.
• Maintenance staff should dust furniture and close and lock offices.
• VV needs a face lift, not patching up but a major remake. We house the largest number of
students, yet we have inadequate power supply, small classrooms, patched up pavements, chiller
system that does not function correctly. VV needs structural support and the money to beautify
it.
• Clean the restrooms in adequate hours.
• The ISC has done an excellent job in the turn around time and has improved on all areas of their
work! Maintenance has always been helpful in lending a hand. They’re always trying to make
sure and help when needed. Janitorial services lack support and more people to help because
half of the time our trash does not get picked up!
Employee Survey
Spring 2010
Comments
Part VIII. Comments
Please register your comments on the operation of the College.
STAFF
• College spends too much money in ASC A and B buildings, TM, NW, VV, MDP campus, but forgets
that Rio Grande is part of the Budget. Administrators travel too much. I spend too much money
in their trips and I complain about the tight budget that they invest in classified staff. They get all
their meals paid and misuse of the funds, but do not want to give a higher salary increase to the
low paid employees.
• I have noticed a steady deterioration of equipment such as SCBA. This equipment is vital to
training but it seems that our division does not have funding to repair or replace it.
• It runs smooth. Teamwork excellent.
• Concerning the tutor trainings, we should have more face to face interaction. Make the tutors
see a tutoring session from a perspective of a student. We will learn a lot. We should stop
watching videos (modules). Thank you.
• I think the college should be more loyal to those who really work hard and take pride in their
jobs. If EPCC employees have the education and are presently doing a good job then they should
be considered. People should not get promoted for WHO THEY KNOW, rather than WHAT THEY
KNOW. This happens quite too often.
• The restrooms at MdP campus aren’t clean at all. The smell from the restrooms, especially
Building E, is terrible. Everything else is great.
• The operation at EPCC will continue, but I strongly believe that the Classified Staff employees are
under paid. Leaders from different departments should research and review and speak up for
the classified staff. Our aim is to give satisfaction to our clients (students), but classified staff
also needs recognition from EPCC.
• The students should use the resources provided by the College because they want to use only
one resource and they want everything at one place. In MDP campus, the ACS computer lab is
too small and most to the time during the day the lab is full and there are no places to do
homework. If there would be a bigger lab I, it would be better and more convenient.
• The Transmountain campus operates very effectively. I find it to be a friendly and team related
working environment. I praise a Dean for their strong effectiveness in dealing with both faculty
and staff. An excellent example of a strong leader.
• I work at MdP, it would be nice if the cafeteria would be much bigger. There is not a lot of space
at the cafeteria. Another concern is the parking lot. There are not enough parking lots. On the
computer lab is too small, right away it gets crowded. The computer lab needs to have more
space. There’s not enough space for the full time staff and faculty. The part time office is too
small. Only two part timers fit in the office. There’s only one computer and is old.
• I work at MdP. This is a nice campus, but we need a bigger cafeteria, more space for parking lots
and also we need to have a bigger computer lab with more computers, more scanners and a copy
machine. Thanks.
Part VIII. Comments
Please register your comments on the operation of the College.
STAFF
• The hours of the Testing Services Center should be expanded to better service students taking
evening classes. Also, access to the testing center at MdP needs to be improved for instructors
of evening classes.
• Need to have seats if we are assisting students at the window. Proper counter to meet students
needs.
• It is not sufficient enough for an academic institution to provide scholastic materials and
mechanical machines to facilitate the process of education, a student needs, that would be less
than 100% of its capabilities; but I believe that an institution must give 100% of its capabilities
which should include quality education, faculty that will expect more than “just enough to get
you by”. A staff that is happy and encouraging to motivate students to give their very best,
materials that are no less than the most current, and processes that influence enthusiasm and
without say, it also has to include a clean, healthy and safe environment (open wiring is not) to
assist with achieving the student’s scholastic goals. Otherwise, an academic institution that
offers less than the aforementioned should not be in the business of being part of producing
successful students. I am proud and sadly disappointed to be a part of this great institution
which has no doubted produced successful students in the past; however, it can be better. Why
should our institution only be average? Why should we be categorized as “ok”? Why aren’t we
one of the best memorable places a student has experienced? The answer is simple; our
institution does not believe it is. If it did, throughout our campuses, our labs would have safe
and well maintained chairs to sit on, not ones that are falling apart or don’t work at all or leaking
ceiling and floors (that prevent usage of equipment and jeopardize our student’s and staff
safety), all simply because we don’t have enough funds to go around? And finally if not replaced
new on a regular basis, then our carpets should, without exception, be shampooed at least
annually to provide our students to be proud of attending our institution…our rooms are smelling
of feet/gym sweat. I’ve always believed that the effort you put into something is the pride you
take out of it and I’ve also always heard it said, “first impressions are the most important”, well I
believe that shouldn’t apply only to our own personal appearance but to our surroundings as
well; for example; the buildings we live and dwell within, this can include our houses, churches,
businesses and educational institutions. If we are given the chance and choice to choose
between a home that is dirty, smelly, hazardously broken down to endanger our lives and germ
infested or a house that is clean, nice smelling, obviously well maintained to provide safety and
furnished with ergonomic furniture; which one would you choose? It means a lot, not only to
students but to staff and faculty as well, not only to take pride in things we do to help our
students but to take pride in the building we accomplish it in. When an institution takes pride
not only in the academic attitude and know how, but shows pride with how it presents itself;
clean grounds, clean smelling rooms, most current materials, modernized machines and most of
all, a safety environment; that includes rooms and furniture that provide safety and comfort, it
not only stands proud on its academic achievements but on its personal attention to detail to
accommodate the student in all areas possible.
• Vending Machine food is too expensive.
Part VIII. Comments
Please register your comments on the operation of the College.
STAFF
• I feel that there is an issue regarding the Police department. The clerks are rude and
disrespectful to staff and faculty. Also, in regards to ticketing procedures, the prices and
ticketing frequency are unfair, and more importantly unforgiving. In my opinion, parking decals
for faculty and staff should be free, and if not then there should be a longer forgiveness period to
get decals. If nothing else all police department clerks should have to undergo annual customer
service training because frankly they have no customer service skills.
• Registrar/Admissions have taken a turn downhill. Staff doesn’t appear happy, therefore, they are
not approachable, nor student friendly.
• Office hours should be from 7 to 4 p.m. We have more time for our family. Many employees are
single mothers we barely make it with salary.
• “Best Place to Start” a very true statement. EPCC provides quality and enhancing education.
Goals are what most people set in their life and I truly think EPCC should be the starting goal. For
a good, quality, high standard educational goal.
• We send comments but never hear back and don’t see comments reflected in policy as it is put
into place. Best examples are the Grievance procedure and Sick Leave Pool administration. It all
happens “inside a black box” and we only get the end product to deal with. EPCC enforces hiring
freezes to keep employees so busy getting work off desks and students out of lines (waiting) that
there is zero time left to chase down our self governance issues, individualized training or
constituency group activities.
• Provide a variety of restaurants at all campuses other than just Subway.
• The overall operation of the College is good.
• Overall, thanks for all EPCC provide the staff.
• Need a larger Part time office.
• Mission del Paso is in desperate need of a bigger computer lab. There is bigger demand from
students, faculty and staff as everything is only available on line. Like registration, financial aid
application, on line classes, homework, labs, etc. Another big issue is the necessity of having a
bigger cafeteria since the early college students also come to eat here and get pretty crowded.
Mission de Paso’s enrollment is increasing and we need more parking lots for students, staff and
faculty as well as future students.
• Operation is fine but some classes are not set up at the hours best for students. A one night, 3
hour course, once a week is insufficient for students to keep on track and learn. Need more up
to date computer equipment in more classrooms for most classes that is set up for power point
all the time without going to too much trouble to set it up for ach class, such as it is in the
education department of UTEP.
• Not very fair in the hiring process.
• It’s good. There is support for all students.
• The college is doing a great job with the operations and focusing on students. I think the college
needs to work on distributing the resources evenly among the district. It is important to take
care and maintain the ASC and VV, but don’t forget about the other campuses that are just as
important.
• The financial aid staff is rude and not helpful at all.
• Well ran and clean. I have no negative comments on the facilities.
Part VIII. Comments
Please register your comments on the operation of the College.
STAFF
• Every year I fill out a form, but I know changes will never come. I will continue to do the best I
can for the benefit of the student.
• I think it would operate more smoothly if career services were taken out of the library and only
one office. First off, it is confusing for students to have to try and track down career services.
• Here at the TM campus, New Student Orientation are held in the forum. If there is an event at
the forum we have to hold orientations elsewhere. If I have 35 prospective students or more
attending, I have a problem scheduling a classroom or room to hold orientations. We need
another room that can hold up to 90 or more prospective students for New Student Orientations.
• The hiring procedures are cumbersome and do not provide for the hiring of the best candidates
for the specific job.
• Great experience and support.
• I think there needs to be a better understanding and communication between departments and
their policies.
• I think part time employees should be considered for a full time position if they are available.
Especially if they have been with the College for more than 10 years.
• Particularly in the B building at VV campus, the temperature is often very uncomfortable. We
often experience cold temp in the winter, there is no heater on especially when we get back from
winter break.
• I think the college is a good place to work and have no negative comments.
• I think communication and team work desperately needs to be improved. I work in an important
role that certain transactions have timelines. If I miss one, immediate termination is the
consequence. My concern is that the people involved only consider delivering the information to
be processed but don’t worry about its completion until after the fact and then it’s too late. This
creates a lot of stress for one individual and none for the other team players. I don’t like being so
stressed when the others don’t care. I believe team playing should involve all tem players not
just the final player.
• I strongly disagree with the college having an effective hiring procedure. Seems to me it’s always
rigged. Hiring and interview committees are “bought off” and end up hiring people that aren’t
qualified. In addition, there are people who have been with the college long enough to get away
with everything and nothing is ever done to them to correct their behavior(s). Some of these
individuals should be fired for what they do – stealing tax payers monies! They don’t allow other
more qualified and devoted people to be hired. They take up space. Allow for “new blood” to
work in their place would be more effective!
• We need to support and update more the laboratories in general. Providing them with new
material and equipment. There is a lot of classified staff that can teach because they have the
credentials to do it. They know the system and the necessities of our students, but they can not
teach because a policy of the college that in the past it did not exist. I think we need to promote
the return to that practice because a lot of part time instructors do not compromise with the
College and students.
Part VIII. Comments
Please register your comments on the operation of the College.
STAFF
• Overall, I like the way Transmountain campus is being administered though, I can not say the
same for the other campuses. Transmountain campus has a great attitude towards learning and
teaching its students the value of an education. It is important that El Paso Community College
Transmountain keep up with the standard of high level teaching and try to leave an impression
on its community as well as the world.
• Overall, I am very pleased where EPCC had participated in its contribution to the improvement of
El Paso as a whole.
• The college continues to face economic challenges in the future and we’re asked in many cases
to do more with fewer resources. The position re-evaluation is one step inappropriately
compensating employees. Perhaps budgets need to be also re-evaluated so that it can be
reallocated to where the real critical needs lie. It seems that things are expensed where the
money is, rather than moving the money to where expenses are.
• Communication a very vital and important tool. I admire those who truly care about the
operation of the college, and I can only shake my head at those that attempt to dazzle you with
their educational vocabulary and inform you of nothing that is pertinent or of value to the
operation of the college. This is also part of like and you see it everywhere. To those who truly
care “Keep up the work”.
• The student services center need to be rebuilt. It is stinky as soon as you walk in. It is dirty and
not welcoming place. UTEP has a building where you have cashiers, FA, Admissions, Registration,
Recruitment, etc. Maybe we can have one just like it with all these departments and counseling
and transfer center.
• The college is doing a good job.
• The college is student driven and I believe it is operating effectively according to the changing
needs of the users, internally and externally.
• Overall, the college operates well.
• Overall a fantastic place to work.
• I hope the college is getting ready because of students from UTEP due to cost increases.
• There should be better opportunities for part time staff to become full time.
• Generally very good.
• Good.
• It would project a more professional and respectful environment if all the employees would act
in a more professional manner. Our students should look at the faculty/staff as professionals
and take not as to what they should be required to do when they enter the workforce. Students
generally dress down, really casually, when they attend class and it’s sad to see that some of our
staff looks even more underdressed. We are a higher education institution, we should dress the
part!
• I like EPCC. They provide a necessary service to the community that can’t be provided by UTEP
or NMSU. I know, I went to school at each of these institutions. We just need to strive to keep
the students number 1.
• The college operates well as far as I can tell.
• If all of us really wanted that our students achieve the dream or goal to improve their lives, we
never treat them as if they were less than anybody else because of the lack of knowledge in the
English language.
Part VIII. Comments
Please register your comments on the operation of the College.
STAFF
• Overall, I have observed that a large majority of our departments and employees have the first of
our mission here at EPCC, which is our student body. I would like to see in the near future more
hands on and personal contact from our administrators with our students. Sometimes, even
though, they had that contact years back with the student, before getting to the top, in an ever
changing world and changing times, administrators have to, continuously, be involved so that the
appropriate and cost effective policies and procedures are implemented and the student is the
one to benefit and given the proper tools and help to achieve their goals and better their
education and livelihood.
• Admission personnel should/must be better at being student friendly (people skills) and greet all
students with a smile and positive attitude. This dept. is the first area in coming students
encounter and staff must have a better attitude in attending student’s needs. Students are not
an interruption of our work; they are the purpose of it!!
• Work environment-focus on students in all we do. I believe some offices (admissions, registrar,
counselors, and financial aid) have lost student focus. Students are mistreated. Customer
Service is lacking which is why I feel leadership in that area is not expected. Financial and
physical resources is lacking where facilities are concerned. Don’t follow through on IE
recommendations due to being allocated to other areas (Tent structures)
• Restrooms at VV A 1400 lobby and A2400 lobby are very bad, smells bad, dirty, too full of
students, there always lines.
• Great job!
• Operation of college runs smoothly. Only comments are possibly adding higher level Math and
Science classes, and it possible, working with out a better deal with UTEP to allow more transfer
credits.
• I must like it. I am very happy working for EPCC.
• Some times is confusing for new students where to do stuff like paying for tickets. There are
some instructors that should know how to teach or take teaching courses!
• We have excellent employees at the college who work above and beyond their duties. It would
be nice to see the credit for their work given to them and not always to Achieving the Dream.
Our office has a great program, but when mentioned AtD and other people who had nothing to
do with the program, get the glory and thanks-NOT US.
• I feel the administration (leaders) should be more united and not so competitive.
• ASC parking-what can we expect in the future?
• Run very well
• More pride needs to be seen at the college. Show that you are happy working here.
• Will work with servicing students, employees and faculty. Administration works well.
• Supervisors should be more knowledgeable on College procedures. Stop hanging around with
subordinates and playing favorites and stop gossiping. If employees have to punch in everyone
has to do.
• Too prejudicial, bias, and discriminating; unfair practices in hiring, promotion, and discipline
processes.
Employee Survey
Spring 2010
Comments
Part VIII. Comments
Please register your comments on the operation of the College.
FACULTY
• Professional and high standards.
• Current salary placement and schedule for faculty is unfair and discriminates against senior
faculty.
• We have a great president that we should strive to keep! Dual Credit faculty should get a stipend
from the college. ECHS’s should continue to be supported!
• We need a lab for Chemistry and Physics because we are also part of SISD. It needs to be a joint
venture.
• Generally, I am a new employee and am unfamiliar with certain aspects and characteristics of the
college, however; it is a great place with an emphasized sense of academic exploration and
growth. I am also unfamiliar with the mission statement and would like to know more about our
campuses “mission”. Oriented overview. All in all, I am very pleased and glad to be here!
• More food choices and variety should be offered to students and staff for purchase.
• Often there are police cars and physical plant vehicles in sidewalks and/or car ways that obstruct
the other vehicles in transit and walking people.
• Poor overall operations.
• Academic administration at my primary campus has been very supportive since I began teaching
at EPCC-Ft. Bliss campus. This extends to all the staff I have had contact with in functional areas
such as the Copy Center, IMS, Library, Registrar’s Office, Traffic and IT. EPCC staff at Ft. Bliss has
always been response to issues in a timely manner when asked for assistance.
• I love working at El Paso Community College and would like to do so full time. The faculty,
facilities and especially the students are a joy to work with. This job is one of the most fulfilling
jobs I have had to date! Thank you to the President and all who make the college a great place to
work!
• I find it excellent. I work at the Early College and I have always received 100% support from the
college.
• I think the college is run efficiently and Faculty is very supportive. This is the best place I have
ever worked.
• Overall, good, but still need more to do…
• I believe this college reflects the love and professionalism exemplified by both Deans. I would
love better computers, printers, and available paper, pencils and pens for the part time office.
• Regarding the Mission Statement-Those who work for EPCC less than full time would benefit
greatly if they could attend classes on “scholarship” like those who work full time. This
encouragement for them would further enhance EPCC’s mission.
• It has been a pleasure to work with the entire staff and faculty at the TM campus. Everyone has
gone out of their way to help and make us feel welcome. Thank you, TMECHS. Things always
seem to run smoothly and efficiently. If there is ever a problem the personnel go out of their
way to fix it as soon as possible.
Part VIII. Comments
Please register your comments on the operation of the College.
FACULTY
• I absolutely love the way EPCC is run. The people in the copy center are very cooperative. My
supervisor is wonderful and my department works together really well. I have no complaints.
• Need phone in classrooms to alleviate the need to be coming to campus to get help with
anything.
• There are 2 items I feel do not assist me to help my students succeed. The library hours does not
remain open for the late 7 p.m. class. This is unfortunate for the English 1302 classes that begin
7. 45 minutes is not enough time for conduct research. Also, the ISC at MdP closes at 7:30 p.m.
Those of use that teach at 7 are not able to check mail, folders, or make copies for the following
day.
• The college needs to be fully wired with internet antenna. The MV rooms are not adequately
given internet access. They are wired for it and have all proper software, however; rest rooms
have poor connectivity.
• I feel very happy with the operation of the college. I am glad I joined EPCC.
• It is a shame that students at Mission do not have a bookstore or a full fledged Writing Center.
The library and its staff are simply wonderful. At my campus, there are several students who fall
under the Students with Disabilities. I believe that College misleads these students into believing
that EPCC is the place for them. Unfortunately, some of these students have significant issues:
speaking/not able to speak, low IQ. To allow these youngsters to come here when they are
unable to pass college level work is a disservice to the students, the parents, and the teachers.
Why aren’t counselors directing these kids to vocational schools?
• I think the school does an excellent job of making a variety of programs available and making the
availability of these programs known. I do think the hiring and credentialing process could be
improved. For one, most people applying are not aware of credentialing unless they know
someone who already works at the college. Also it would be nice if during faculty development
workshops were offered on multiple days instead of multiple times in one day.
• So far so good.
• I would like to see fewer students complain about their financial aid – not having the money to
buy the course materials because their financial aid monies were never received.
• The image of the College in the community is great. Student enrollment on the rise, everyone at
the college is student oriented. A few areas have not kept up with the growth; physical plant,
janitorial services, IT and budget.
• There has recently been a change in the records department. When I called to inquire if the
grade rosters were ready, I was told they were. Once I went to pick them up I was told they
couldn’t provide them unless I new my 5 CRN numbers. I asked if they could look the CRN’s for
me with my ID. I was told NO! The ladies in charge before were very helpful. This time a lady
came to lecture me on the new way things are done now. The faculty was never notified of
these changes.
• The Internet access provided is slow, when it works! This issue is extremely frustrating
particularly when teaching online courses. Also, the email system often encounters technical
problems (not necessarily user based).
• Overall I think the operations of the college are adequate.
• I don’t understand the protocols for operation. Hopefully, with time and active participation, I
will get a handle on how the college is operated.
Part VIII. Comments
Please register your comments on the operation of the College.
FACULTY
• Well known mission statement by whom? Faculty yes, students and community-no. President
has been excellent for the continued growth of the college. He is innovative, does not micro
manage, and uses inclusion of all members of the EPCC family especially for T shirt give away
(allows those who would never otherwise purchase an EPCC logo item to display where they
work with pride!) It is not only a great place for students to start but also a great place to work.
• It would be nice to have more options for staff development in evening prior to semester start.
Most employees are part time and have full time day occupations.
• As far as I’m concerned, the College is functioning very well.
• I find the writing center and library staff very helpful in assisting my students.
• We need more computers and sessions on averaging grades on Excel.
• The campus dean and his office, as well as the rest of the Mission Campus are always helpful and
supportive in every way.
• I feel that we are giving disability students a false hope! We need a bookstore open for the first
two weeks of each semester.
• Need a large computer lab for student testing. Poor utilization of faculty time to proctor
computer tests 3-4 groups just to get all the students tested instead of 3 hours. Takes 12 plus
hours, and a lot of creative schooling at the student’s expense.
• Funding should be provided for adjunct faculty to attend faculty development opportunities. It
seems that evening students are not considered when planning events.
• Hiring process needs to be look into, very few African Americans that are qualified are not hired.
There is lack of diversity at EPCC with the hiring process.
• The College leadership is poor. They are disrespectful towards faculty and are not supportive of
faculty.
• Handicapped parking at TM, Kenworthy side, is in competition with parents picking up their
children at Day Care. Too many students and part time faculty using guest parking instead of
registering their vehicles with the College. Funny parking lot lights that turn off while walking to
the car.
• Please do not charge for parking stickers for the faculty. I find this injustice.
• My major concern is the housekeeping particularly in A1133. We have carpet which is rarely
cleaned. We also have two pianos which are never dusted. Since we have singers in this room,
the dust, etc. is not helpful. Would really appreciate more attention.
• Need a working lab for English, Math, Geology, etc. (specific to sciences discipline) and with
qualified tutors available NEAR those labs.
• I am a part time faculty. I would like to see the workshop on “grading programs” to be held at a
later time. Unfortunately, I can never attend this workshop, and I would like to go and get a hold
on this grading software program. Also has EPCC ever considered using a grading program such
as the ones used in the El Paso and Ysleta districts? EPCC should stop it up and offer a more
modern way for teachers to do grades.
• As far as I can tell. The college operates well.
• The tutoring and testing centers have always been helpful to my students and to me. ISC and
Library staff usually bend over backwards to meet the needs of myself and my students. The
computer centers have made themselves available to my students and to me whenever possible.
ASC has also been extremely helpful to me and my students.
Part VIII. Comments
Please register your comments on the operation of the College.
FACULTY
• Rio Grande’s library budget inadequate when compared with other campuses. This issue I have
addressed every evaluation since 2004! No Progress! Curriculum needs for library materials has
out paced measly budget given every year! When is administration going to do something?
Except pass on every year these surveys that obviously are ignored!
• Very pleased with leadership. Very happy with my job.
• There would be a better learning environment if knowledgeable professors would be employed
full time, instead of just keeping them as adjunct for so many years.
• I think the College has done an excellent job of allocating resources and putting support systems
in place to foster success. But there still appear to be qualitative problems in performance and
high failure rates in certain areas of college study. More interaction/coordination/exchange with
the school districts on how to prepare students for the college transition may be necessary.
• Just want to suggest expanding library hours in and around finals week. Students want to be
there as much as they can and their home environment is not always conducive to good study
skills.
• There are people in supervisory positions that know very little about how the dept. under them
work or are run yet. They complain when ever they get a chance even if they make up things to
complain about and when. They are offered a chance to see how things work and they are being
office or belligerent.
• The college needs to offer proper orientation and training session to first time teachers. Also,
the ethics and other important issues need to be discussed. There need to be more smart
classes!
• Increase ability to access library materials from other campuses at home campus.
• My expectations of the day to day operations of the College are very satisfactory. I enjoy
working at the college.
• Testing Center should be open on Friday afternoons. Career Center should have only one office
as they only have one staff member who trades offices every other day…very frustrating for
students and really kind of ridiculous that one person has two offices…others on campus need
space. College operations are excellent. I am proud and glad to be a faulty member at this
institution.
• This campus functions smoothly and efficiently the building looks as thought it were brand new!
Most students that I have met are very happy with their experiences here.
• Part time faculty should have a better pay and benefit package. We get paid half as much per
class as full times with no benefits. We should be paid about $3,000 per class with subsidized
health care benefits.
• Evaluation of instructors, both on campus and dual credit is unfair.
• Hope you are as satisfied with me (instructor) as I am pleased working for you!
• I’d like to see the hiring process less confusing and more streamlined. I find the uncertainty of
upcoming/future full-time faculty positions to be unsettling when planning the future. If faculty
felt more at home and that they had a future at EPCC (only applying to contract/non tenured)
they would be more likely to make use of more enrichment opportunities. The current process
of displaying and encouraging faculty to apply for openings in the coming year is uncertain and
confusing.
Part VIII. Comments
Please register your comments on the operation of the College.
FACULTY
• Too much emphasis on online and early high school.
• Currently, my main comment focuses on upcoming budgetary issues. The college must ensure
medical coverage costs are not passed on to employees. The college should guarantee to faculty
and staff that salaries and benefits are a top priority. Other college initiatives should be
secondary (out of town travel, conferences, participation in “premium” staff and faculty
development trips) should be allowed only after salary and benefits have been satisfactorily met.
Participation by faculty and staff in budgetary discussion, salary presentations, and benefits
should be taken seriously! In other words, budgetary issues should be decided after all
shareholders have input and that input should be seriously considered and therefore impact the
budget decisions.
• It is a joy to work here.
• Classrooms are sometimes dirty when conducting class. Computers are not available at Part time
faculty office because another faculty member has locked the computer and can not be used.
The restrooms appear to be clean but smell horrible. Part time instructors are not provided
information or training concerning campus pipeline. There are no resources available for
instructors that teach late classes on weekends. Instructors violate schedule for finals, leaving
other faculty with no classroom to conduct final exams.
• Mission del Paso needs more full time, tenure track instructors in all disciplines, and needs more
funds allocated for instructor travel and other needs. It is strange that all members of hiring
committees need to agree on a candidate. The numbers only should be used to determine who
gets the position even if not everyone agreed on the same person.
• EPCC is a wonderful place to work.
• I teach a developmental class, but I think a student should develop from a required foundation
level. I have recently had students in my class that are receiving services from CSD, but are not
anywhere near capable of successfully completing my course. The placement test for admitting a
student to EPCC allows any student to get all answers wrong and still be admitted. That
essentially means the required level of an entering student be the equivalent of a
kindergartener’s skill level. That is unfair, not only to that student, but also to other students and
the instructor of that class.
• I am a part time faculty instructor and I do not trust the handling of my test material at this
campus. There are students working the copy machines and I’ve seen other students behind
counters, “visiting” at various times. Our center is small and it’s hard to maneuver around
students and faculty to get mail. Trust of our material is key. I feel there should be more
supervision or at least move visits from VV personnel.
• I have worked with the college for many years and am proud to be a part of the college. There
has been an excellent job with pulling together EPCC and the community.
• A request for more full time positions to be offered to part time faculty.
• It’s a wonderful place to work. The environment here is healthy, collaborative, and enjoyable.
• I hope tuition stays constant for our students. Our mission should be “community” not profit.
• This campus (Northwest) is doing a great job and continually checking with faculty about our
needs. All of the employees are nice and very cooperative. Operation of this campus is very
smooth and precise. The dean is updated and fully aware of all the tasks relevant to our campus
and has fairly divided the responsibilities of all staff and faculty.
• Proud of community college and efforts put forth for students, staff and faculty.
Part VIII. Comments
Please register your comments on the operation of the College.
FACULTY
• I am new to the TM campus and enjoy the faculty here. It is very welcoming and motivating.
• I am very happy with the main leadership at the top. I think they are visionaries. I feel that some
of the people in the middle are not as strong leaders that are able to carry out the mission. I feel
they just do enough to keep their jobs but don’t venture into making things better.
• I was a student here for three years before I became a faculty member. I remember thinking
during my last semester how much I was going to miss this place and the people here. When I
was hired, I was so over joyed, not only did I not have to leave but they were paying me to stay! I
believe that the Transmountain campus offers students great learning techniques with a very
friendly atmosphere. I am very happy to be here. I think because I had such great instructors
that I had the best training on how to become one.
• I think that El Paso Community College is the best in the world and is doing the best that can
reasonably be expected considering the shortage of funds I would like to see some new
equipment such as movie projectors, but I could wait.
• Evaluators are very cooperative and give us time when needed. Great service in technology lab.
• Instructors should be told when text books are not available or that a newer edition will be used.
• The college is run with professionalism and pride. It is a pleasure to be a faculty member at
EPCC.
• The only facility lacking, in my opinion, is adequate office space for part time faculty. A larger
room with more than one computer and printer service would help especially when counseling
students! The college is run with professionalism and pride. It is a pleasure to be a faculty
member at EPCC.
• I am very proud to work at EPCC and for the most part we have very dedicated and very
collegiate faculty, staff and administration.
• The math department is well run. We are keeping it in the loop and treated fairly.
• I feel that for the most part, the college operates smoothly.
• High and mid level administrators appear to have no clue regarding the day to day activities and
events on campuses and in classrooms.
• Our discipline is in a state of lack of communication and respect for all of us. We have faculty
member who thinks “me, me, me” instead of us. This hinders communication with her and
creates a lack of respect for her.
• The library needs more funding to update resources.
• I am sick and tired of counselors placing international students in regular courses and prerequired courses CONCURRENTLY!
• I think too many resources are devoted to increasing the technology of the campus. Student
learning is the goal-not who can put on a fashion show in the classroom.
• I have had good results with aid in the area of creating grade spreadsheets and with the IFC.
From my viewpoint, the “workings” of my department seems “self generated”—this concept
works well with my methodology.
• I enjoy all the training we receive prior to starting a new semester. I like meeting the other
faculty; you offer a wide range of sessions. I would like to learn more about Blackboard, teaching
online courses. Thank you for the webinars. I would like more hands on training on being more
effective instructors; keeping the class attentive, offering humor, etc.
• The services for and compensation of part time instructors’ needs improvement. The office
arrangements in particular need significant improvement.
Part VIII. Comments
Please register your comments on the operation of the College.
FACULTY
• Well done!
• I’m a part time instructor in the math department. As far as my area all I can say is that it is an
excellent department. Dean and support personnel are well organized and very helpful with all
my needs.
• Too many problems swept under the rug. No one wants to deal with unpleasant situations.
• Nasty restrooms.
• I like the fact that the people in the offices are helpful in a good mood so keep on keeping people
happy.
• As a teaching faculty member who has classes in the MVs at VV, I find it a great disservice to the
students that there is no wireless access in these classrooms. Media services will not take the
new multimedia carts outside and suggestions to open all the doors and windows as a means of
gaining access are ridiculous. I wonder why tuition paying students don’t get the same special
treatment that the free high school students get.
• The campus looks good. How about the windows? It would make EPCC shine. Thank you.
• Overall very good. Too many people at all levels are expected to learn their jobs by on the job
training. This often leads to delays and errors. As an educational institution, we should be
providing excellent training to all of our employees, especially when employees are assigned to
new jobs. We have too many islands-that is, offices and departments that are very good at what
they do, but have little or no knowledge (and apparently little interest in finding out) how their
procedures and timing effect the customers. Employees get their report cards by following
procedures, not by improving customer service.
• Part timers are treated like crap. We stand under the table and grab for classes like hungry dogs,
grab for table scraps. After the full timers get their classes, we’re lucky to get any classes at all.
Nothing is fair about that. It also is very obvious when members of the college. President’s
office is over familiar with one of the campus deans. The vice president of this college is not
fooling anybody with what he is doing.
• Excellent!
• While a proud member of college faculty, these are too many instances when “building
efficiency” translates to over crowded classrooms. Thirty students is too many, 25 is
manageable, and 15-20 is most ideal for learning efficiency. Hire more full time faculty!; Pay
adjunct a better stipend.
• The college operation is good overall.
• Salary appears to be at low-end of scale when compared to Dona Ana Community College.
Maybe salaries could be raised in order to retain the best instructors.
• I am impressed with the leaderships proactive stance in meeting the needs of incoming students
through Foundations of Excellence and Start Right initiatives.
• I’m very happy with the ISC in particular and the operation of the college in general. Way to go
EPCC!
• Our college needs a counselor/therapist to provide guidance and therapy to our students.
Consider part time employees for more benefits/better salary.
• Please replace or repair door fasteners’ in the bathroom stalls.
• Need more equipment for faculty. Computers, machines to run Scantrons. Software is needed
for Biology programs. More current videos, DVDs on Bio subject matter. Better lab equipment.
High schools have better programs.
Part VIII. Comments
Please register your comments on the operation of the College.
FACULTY
• Biology department needs microscopes cleaned and adjusted. Also need more microscopes,
models in A & P, microscope slide. Mission statement does not support Biology/A &P students
entering nursing program.
• Department coordinator should do a better job on training new part time faculty. They just
assume we have done this before, somewhere else, and hope we figure it out. When problems
arise, they blame us instead of “remembering” how little training they provided.
• Would like more part time faculty adjunct opportunities for participation.
• College operates as it should.
• Overall, we are very effective in my opinion, due mainly to people’s willingness to make
adjustments and make things work. By “people”, I mean everyone-every employee, every
student having a good framework as set up by our administration figures largely here, too.
Incidentally, UTEP’s ladies restrooms have vending machines that dispense feminine products.
Why not us? Pepsi more important?
• Overall this college operates well except for the fact that there are too many surveys. More
grounds people needed at TM.
• Hiring process problematic for my 1st semester teaching. I felt like I had to fumble my way
through a process that should be more automated.
• Well run
• Best place to start, Best place to work
• The college needs to increase its tax base. Partner more with UTEP, industry, NMSU, and other
Texas higher education institutions. Secure more grants. Increase salaries of all faculty to ensure
retention. Update all faculty technology and IT technology so faculty can go on line quicker and
deliver on line classes with the faster technology. Provide coordinators with administrative
support for typing, banner entries, journal entries, equipment and supplies ordering (things
workstudies can’t do, and Deans secretaries are too busy to do for coordinators). Provide better
data collection and analysis support for programs that have external accreditation reports.
• Great operating and administering this College.
• People in TV station are not doing their job. Some are slackers and some don’t care for
employees.
• When faculty offices are filthy and/or equipment is antiquated, it presents a cheap image of the
college. We can’t control if faculty choose to work in a pig sty, but we can control office
furniture, paint, ceiling, carpet stains and light/window fixtures.
• Keep up with the good work.
• It is amazing the opportunities EPCC affords high school students. Way to be progressive!
• Overall great!
• My classrooms frequently have broken desks and/or not enough desks. My classes fill at 40 and
there are only 32 desks available at different times throughout the semester.
• Great job! Implementation of decisions concerning maintenance should be enforced.
Part VIII. Comments
Please register your comments on the operation of the College.
FACULTY
• The administration embarks upon needed projects like “Achieving the Dream”, but I never get
information on them. I actually teach developmental courses, but we part time faculties know
nothing about what is going on. EPCC lags way behind resource development. The annual level
of external funds received is the same as when the college had 18,000 students, roughly $8
million year. Crazy. It represents a lack of leadership and skills, along with no requirement or
expectations around resource development, such as rewards for effectiveness and penalties for
lack of effectiveness.
The College’s administrative structure in two critical areas is hurting students and the problem
has never been addressed: instructional technology and student support services, primarily
tutoring.
IT-why are there multiple overlapping departments? It and ACS should not be separate
departments. At VV we have one open lab that is overflowing, while several labs upstairs have
fewer students. More importantly we need a total rethink about how we use technology. We
are so behind the universities that our transfer students are at a major disadvantage when they
transfer.
Tutoring-Faculty just received an email with a huge number of flyers for multiple tutoring
programs for each campus. These should be one tutoring center on each campus-the staff can
sort out which funding can be used for which student. We need to look at it from the student’s
perspective; not by funded or outdated administrative lines.
One more issue: Our transfer course curriculum needs to be benchmarked against the public
universities curriculum. Some departments do this on their own, but others refuse to. Only the
students suffer by being underprepared when they transfer.
The College needs full time department heads for instructional areas at least the larges ones like
ESL, English, Math, etc. These are not part time jobs that can be assumed by rotating faculty
members who do it for release time (usually only for one course).
Employee Survey
Spring 2010
Comments
Part VIII. Comments
Please register your comments on the operation of the College.
WORKSTUDY
• I would like for the parking lot to be bigger allowing us more parking space.
• I would like EPCC to offer more opportunities for workstudy.
• Need better, open, honest communication. Students should be first priority. Don’t forget the
adult college student-the taxpayer student.
• I believe we will be happy if we could have an information booth (general information). I think
we need more opportunities of jobs. Students need more workstudies opening, and especially in
summer.
• I think that we need an information booth for the first time students. We need more
workstudies jobs. We need more space in the cafeteria.
• More nutrition based snacks.
• Instead of investing so much money on a new telephone system, which we had already, that
money should have been spent in doing something for sports, like a gym, soccer court, etc. as
well as fixing the sinks in the ladies rooms which are hard to make them turn on.
• College need to offer more information for the students about the programs available, also, the
career and services. It would be nice if there was a person who could do this.
• Good working operations overall.
• Rio Grande is a great campus and so far I am happy with its performance. There are several
departments that might need more improvement with equipment but overall it’s great.
• I believe that EPCC Transmountain should look into better ways of handling weather conditions.
For example, when it rains the entrance is closed off because of flooding in the rear. You have so
much landscaping which should be made into parking!! Now for the desks in the classrooms,
they are so small that you can’t take notes and have enough room to hold your books or
notebooks.
• I think the campus at Rio Grande should expand. It should be bigger. Lunch should be free.
• Very good.
• Rio Grande campus needs more space due to students over populate the cafeteria, food variety
and different activities to keep students out of stress, better organization in campus life,
professional people to know how to teach students in Plato, math and Pass program. Really the
college needs is simply painting it.
• I have had a wonderful experience so far at the Northwest library, but just for your knowledge,
maybe the college should check the library methods.
• Even though I was lucky to get a workstudy job. I strongly believe that those students that don’t
qualify because they are not receiving financial aid, does not mean they don’t would benefit
from working part time. They need to be considered also. Computer has been running slow and
when taking a time test, it really affect that when they freeze or work slow, it affects
performance. More space needed to be allocated for programs like Administrative Assistant.
Fifteen students per class is too small and classes need to be offered other semesters other than
a specific semester time.
Part VIII. Comments
Please register your comments on the operation of the College.
WORKSTUDY
• My job I love and the environment which I work in, I have noticed that the department which I
work in requires being involved with all the other campuses and there is not feedback from other
campuses.
• It is the best place to start your college career.
• The college has very good operation in the area and has goo careers to study in and it also has
flexible schedules when you can attend class.
• I just want to let you know that I like the job and haven’t had any problems. Overall everything is
good.
Employee Survey
Spring 2010
Comments
Part VIII. Comments
Please register your comments on the operation of the College.
WITHOUT INDICATION OF CLASSIFICATION:
• EPCC is one of the best places to work in El Paso.
• The Dean’s office staff is very professional and knowledgeable. They do a great job supporting
the needs of the campus.
• It is very organized and student friendly.
• There is too much emphasis on technology and not enough on teaching. It seems as if the
administration is of the belief that technology is a penance for bad/poor teaching. This is sad!
We are becoming like many colleges, a consumer for the latest “tech” tries!
• Just wanted to share how I feel. I feel at the Student Services Center office, the people that work
there is in constant danger. I feel we need 24/7 campus police at all times. I feel this building is
very unsafe. A few months ago the building has a strange odor. It smelled like gas and we called
maintenance and we were never asked to leave the building. That is very dangerous. Also
campus police need to be here at all times, especially when the offices close at 6 p.m.
• I really need a bus to take students on Field trips. Thanks!
• It would be great to see a few Life Style initiatives. Vending machines with healthier choices,
getting people to put trash in its place. Everyone acquiring better organizational skills.
Restrooms cleanliness. EPCC is a great place to start, but we do not ask enough of ourselves or
students to really prepare the community for the future. The students are capable of more than
we request of them, we are too.
• No complain at all.
• The leadership of the college seems to place little importance on the financial aspect of the
operation of the college and how it can cut practices that are not generating income and find
methods to save costs. Unfunded positions are created frequently which seem unnecessary and
where functions of the position could be integrated with existing positions. The administrative
team does not strive to work as a team and individuals are concerned with their own agenda
rather than what is best for the institution as a whole. There seems to be much discussion but
very little action and decisions are slow in coming. Certain individuals are allowed to have more
power or control and thwart the decision making process. The inevitably impacts the amount of
funds that can be funneled to the employees for better yearly increases, bonuses, or upgrades. If
resources were handled properly, there would be no need to raise tuition for students.
• Continue to strive to improve all services at EPCC, push mission/vision and outline objectives and
goals
• TM campus is excellent
• Achieving the Dream should not be measured by how many graduate in a given year but by
whether or not the can actually read, write, and do mathematical computations. Some teachers
feel pressured to pass students so their attrition rate will not be held against them. What good
does it do to pass students who should have failed and pass out A’s like candy?
Part VIII. Comments
Please register your comments on the operation of the College.
WITHOUT INDICATION OF CLASSIFICATION:
• Graffiti is not being addressed. It is allowed to stay on the walls in stairways too long. They are
beginning to look bad.
• I feel there is a need for more CE courses for kids ages 8-15 (exercise course). Achieving the
dream is a wonderful program; however, many employees are not aware of what it is or how to
get involve (Too bad it’s almost over). A company picnic could increase the moral among
employees. It will be a good thing to do.
• Hiring procedure and salaries/benefits need a good look. Insurance is getting really bad, it is not
an incentive anymore. Staff scholarship is barely satisfactory. Need to look into lower book
prices for EPCC.
• Wireless access at TM in the portables is horrid and compromises teaching. Landlines are
scheduled to be put in, but no date has been given. In the meantime the college could purchase
and access point to boost the signal (no more than $200) to take care of the problem, but instead
insists on not giving students and teachers the tools needed to fully work toward the college’s
mission statement. From where I sit, it seems that upper-level administration (and I’m not
talking about Deans here) only care about the bottom line and do not really want to help
students improve their quality of life, and do not want to help them contribute economically or
culturally to the area. If this were so, the college would: Understand that student learning and
student satisfaction are not correlates, Lower caps on skills classes so that students could get
more one-to-one time with instructors and/or lower instructor loads from 5 preps to 4 for full
time faculty, Provide tutorial services at each campus discretionary funds to better help the
distinct populations they serve, Make sure that MdP actually has an open computer lab (the
college should be so ashamed-I am and I don’t even work there), Can you say without shame that
we have a college campus without an open computer lab? And we’re supposed to be lauded? A
campus that serves some of our most economically challenged students? A campus that serves a
proportionally high number of minority students? I don’t care how dumb the college was when
buying the property, to be a functional college campus in the 21st century they need an open
computer lab. It’s flat out discrimination or apathy. Probably both.
• It has been a great experience to work in the college. I enjoy my work, the environment and the
team that my boss and I have created with time. Thank you for the opportunity of being part of
the staff at El Paso Community College as a workstudy which is an excellent program and
opportunity.
• We need higher salaries. We are falling behind other institutions. For such a raise amount of
students, salaries should be higher. I am making just a little bit over a first year elementary
teacher.
• It’s good and promptly how it operates well organized on how to process applications but needs
a little more work on Financial Aid how it processes the payment on time.
• I think the Rio Grande campus should expand. It should be bigger. Lunch should be free.
• I feel that overall the operation of the college is being done very effectively.
• Need more equipment and lab areas. Enrollment of students increase, but no new equipment or
additional lab space.
• Housekeeping at RG is not good at all. Hallways, cafeteria, classrooms are always dirty. Poor
ventilation in restrooms. They need to put deodorizers in restrooms.
• Library has too many other departments that take a lot of space. That space could be use for
student services. Testing center should be open Friday afternoon.
Part VIII. Comments
Please register your comments on the operation of the College.
WITHOUT INDICATION OF CLASSIFICATION:
• Make hiring process fairer; the biggest complaint is that unless you are connected, you cannot
get a job here. Hire more people on their skills, and not just because they already work here.
• Need better janitorial services. Restrooms are always filthy. Better food needs to be offered.
• I love that ancillary part time faculty are treated as important colleges and are even allowed to
attend the retreats. I feel a part of the college and actually look forward to meetings.
• At the VV campus there are several sections of sidewalk that are either raised or sunk in. I
tripped and fell on my face less than a year ago. I followed all reporting procedures, but all
along, the main concern seemed to be “proper reporting procedures”. I insisted that my main
concern was in eliminating this hazard. I specified my own accident site along with numerous
others. No one got back with me and the same danger zones are there. I know of two other
teachers who have tripped. Obviously, the “reporting procedures” do not lead to getting to the
roof of the problem!
• For students new to the college especially when they first express interest in admission is still
difficult and confusing. VV admission process is a nightmare. Customer service at VV is poor to
non existent. MDP administrative staff much better. I encourage students to use this campus.
Counselors still give contradictory on incomplete information of VV and RG. ASC staff need
customer service training especially cashier and HR. EPCC is a great school…truly a great place to
start!
• There needs to be remodeling and update facilities.
• Faculty salaries are an embarrassment. I have been here 18 years and now have a second job to
maintain my standard of living. There is little effort to deal with inadequate tenure faculty, yet
those who have been here 25 to 30 years make 50% more than I do. No wonder they don’t want
to retire. Faculty development in our fields is not supported at all. In fact, I have heard faculty
refuse to assign homework that they have to grade because it takes their time. Quality is an
issue.
• Overall, very poor leadership in the college.
• Disciplinary issues among students are handled too tightly at EPCC. Please let us learn lessons
from Colleges and Universities where innocent lives have been unnecessary taken by troubled
students. I do not always feel safe around my students. I want to be assuring that unruly
students will be fairly addressed about behavioral issues before they escalate to something
furious.
• We’d like to have options beyond Subway. Also a copy machine for students in the A building
not just in the library.
• Leadership need to be more visible on campus.
• We need an employee lounge at SSC building. The old lounge was taken away, please bring it
back.
• Registrar and Admissions need a lot of training on how to deal with customer service. They look
tired, sad, and upset. Our students are our salary. If we don’t have students, we don’t have a
job. We are not doing any favor to them. They are doing a favor to us by enrolling in the college.
• I truly believe that all staff, faculty, and especially students would benefit from a campus to
campus shuttle system.
Part VIII. Comments
Please register your comments on the operation of the College.
WITHOUT INDICATION OF CLASSIFICATION:
• When we allow students to enroll weeks after classes have started, we have stopped focusing on
the students. At general session, we have heard all the reasons why students are not successful
when allowed late enrollment, yet it is a common EPCC business practice to do so. Through the
concept of shared governance, public displays of solicited feedback are apparent as are written
and electronic surveys, however the acceptance, utilization and implementation of requested
suggestions/ideas/opinions rarely form part of EPCC business practices. Repair/Construction and
Maintenance service needs attention. Individual staff members are excellent employees with
professional skills and attitudes. However, the response time to service requests is
unacceptable. When checking on the status of submitted work requests, comments to the effect
that “it has not been a year since you submitted your request” are deplorable, not humorous in
the least, closer to the truth and extremely frustrating.
• The college has very good operation in the area and has good careers to study in and it also has
flexible schedules when you can attend class.
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