Appendix A Employee Survey Spring 2010 Comments Part VII. Auxiliary Services Comments Are there any comments you would like to offer regarding the Auxiliary Services Department or the services provided? STAFF • Rio Grande Campus is completely emarginated compared to other campuses. Facilities are unsafe and dirty. Old classrooms are in poor conditions. Cafeteria is a mess, totally forgotten from the maintenance and unsafe, too crowded. • Many of my colleagues and I have complained about the temperature in the tutoring labs in 1401, Valle Verde Campus, A building. It is very cold in the offices. Staff from Auxiliary services has come by and evaluated the vents but there have been no changes in the temperature. Overall things are fine. • I am a part time staff/faculty. I am happy with all auxiliary services. One thing that help in communication is having the mail delivered to every work area or supervisors office. • Offices are rarely cleaned (dusting and vacuuming rare). Only throw out trash, especially true of SSC. • MDP curb and gutter are to be clean more often it will make school look better. • Great services and very knowledgeable people. • The vending machines need improvement. At times the letters or numbers don’t work. Also, the money keeps getting stuck very often especially on the Pepsi machines and the snack machine too. Also, the college should consider having both Coke and Pepsi like the convenient stores. Students and employees would be very appreciative. My main concern is the janitorial services. At ASC, the cleaning crew does an excellent job in the offices, hallways and bathrooms. At VV where we get more students, the cleanliness of the campus is very poor. Our furniture is never dusted, our carpets are not vacuumed, and the bags used on the trash cans are not sturdy also. Our recycle blue bins don’t have bags; the waiting areas are messy too. The bathrooms are improving a little but they need actual cleaning, not just taking the trash out and mopping. At times the smell is strong. We should have the same service as the ASC, we are important people too. • Overall service from janitorial is very poor. More cleaning people are needed and an eight hour shift for day and afternoon crew is needed. Bathrooms do not smell clean after servicing them. I feel they should have the proper equipment and chemicals to do their job properly. • I would like more food services/choices than Subway. • Those vending machines always take my money. • Overall operation is good. Campuses need to have more adequate lighting out in the parking lots and exterior of building. Current lighting is not adequate for the size of the parking lots. Maintenance requests should be handled in a better time span. Propose to have yellow/orange light bulbs change to white bulbs. Maintenance request submitted months and still no repairs have been done. • Our campus is busiest in the mornings and we only have one person on campus. If he/she is out, it seems like they have a hart time finding a replacement. Last time, the supervisor came to service the restrooms. Part VII. Auxiliary Services Comments Are there any comments you would like to offer regarding the Auxiliary Services Department or the services provided? STAFF • Need new restrooms for ladies ASAP. What we have are very old. • Carpeted areas do not get cleaned as often as should be. • The B building needs more than one person cleaning everything during the day. The night crew is not good at all. Please speak to someone who will actually listen about putting tampons and sanitary napkins in the building. I hope this request doesn’t fall on deaf ears for yet another year. • The vending machine prices are too high and Pepsi is gross. We should have Coke products. There are also not many healthy choices in the vending machines and with rising rates of adult obesity there definitely should be. • Prefer Coca Cola products. Machines are frequently out of order. Need to change machines. • I am very pleased with the TM ISC services. • Lighting (re-lamping) at VV is very effective, especially stairwells. Glad to see the emergency exits are well lit and bright. • Good work and keep informing all staff. Good work and keep up the good reputation of EPCC • Very Good, and I want to thank my supervisor and staff for all the help they have given me. Also, I want to thank EPCC for my job. • Janitorial: Offices need to be vacuumed at least once a week and shampooed once in a while. • They should advertise their services more to the students, or ask instructors to inform them of the services provided. That way student can really take advantage and succeed in their studies. • Need another food provider besides Subway or instead of it. • The maintenance and janitorial employees do a great job! However, there are problems with the toilets that don’t flush properly. The sensors take too long to flush sometimes. • Need new Janitorial service company. Promised many options for better service but never delivered. Need new machines other than Pepsi. • I think we need to provide a coffee shop in all the campuses. • Locally owned food vendor would be nice at NW. • I attended a class at Valle Verde (Gardening). It was embarrassing to me to see the condition of the classroom. It store items from another class and every class day we were interrupted to access these items. The classroom has a tub with faucets, mops, buckets for cleaning! Hello, this is a classroom not the janitor’s closet. A couple of cabinets were broken. It was junked up with supplies not stored in the cabinet spaces available. So depressing that this is allowed. What a bad image for those attending. Check it out, VV B151. • The facilities of the college need improvement. We have grown in student numbers; however, space is very limited for some departments. We don’t fit! Departments like counseling and student support services labs need more room. They are uncomfortable for students. • I feel that as a full time classified staff our classrooms should not look like warehouses. Classrooms have broken chairs, extra tables that are not used in most of our classrooms • Restrooms at Mission E building are not clean at all. • Janitorial service at night is poor. They don’t do their job. Classroom, labs and halls are not clean in the morning. They don’t clean at all. Part VII. Auxiliary Services Comments Are there any comments you would like to offer regarding the Auxiliary Services Department or the services provided? STAFF • We have been asking since before Christmas to have the windows on the 2nd floor of the B building to be cleaned. Someone egged the windows. It is disgusting. We have called Maintenance and they said it was not their problem. We called the right department and still nothing has been done. What does it take to get these windows cleaned? • Service Learning needs to have a person in the office at all times. It will better serve the community. • The cafeteria area is usually dirty and I do not like the food that is sold in the campus, I believe it would be a good idea to have more food variety than just Subway. • The Pepsi machines are always down as well as the vending machines. • The service of this area keeps getting worse. • It seems no one work in these areas as far as cleaning goes. Restrooms are usually unattended all day and the night shift seems to skip cleaning certain offices on certain days. • The janitorial company made some changes and ever since then the restrooms are not clean, the trash cans in the offices are not empty every day, sinks are dirty, the trash can in the restroom full of papers. • It appears that there has been a significant, positive change in the way Physical Plant is administered. The leadership has had a very uplifting effect on employee morale in that area. • It seems when ever there is a change in services there is quality work done, but as time goes on the initiative which was present at first diminishes as time goes on. A fact of life but it does happen. • Additional options and space is required. • Food service is very outstanding and other campuses would benefit from the healthy variety provided from Conchita. • In building A, restroom #17 is constantly out of soap since only one soap dispenser is ever full. It constantly runs out of toilet paper. The toilets often don’t flush, and sometimes have a bad odor and looks unclean. • The blower is used to blow the dry leaves and grass, but sometimes it is blown on people walking into the buildings instead of stopping the blower or facing another way. • Personnel at ISC need to learn how to treat people with courtesy and professionalism. • Need more mats on door ways to dry feet when snowed or rains. There should be microwaves for students to heat up lunches some cannot afford to buy lunch because of financial needs. Something has to be done about the flooding in the parking area by the Hunter side by the common area. Water gets above ankles, many shoes ruined. • Restrooms at the Valle Verde campus A building need to be replaced. The ceiling is always leaking, stalls are always broken, and it always stinks. Valle Verde is the one of the oldest campuses and enrollment is highest at this location. The bathrooms should be a priority. • VV is falling apart when money will be spent here. • Working in an area where the temperature is controlled by placing a call to maintenance needs to check into. There has been many times were students have had to leave the tutoring labs because the air conditioning is too cold. Even while wearing a light jacket indoors. I have placed many calls to have the temperature raised, but nothing is done. It has become increasingly uncomfortable working in a place that is so cold. Part VII. Auxiliary Services Comments Are there any comments you would like to offer regarding the Auxiliary Services Department or the services provided? STAFF • Need to do away with crisis management. Also compensate (financially) those who work twice as hard to make up for those who don’t. Make supervisors accountable for their duties always, not just before SACS. • I think that the RG campus is not adequate for handicap students specially the new ramp they did. It is too steep and long for the wheelchairs. At our lab area they never vacuum and the restrooms at RG are very old and smelly and homeless are always entering the buildings. The cafeteria is also very messy, tables are always dirty and the microwave is a mess. • Vending machines too expensive. • The ladies who maintain the restrooms are very professional and efficient. They do a great job especially “A” building, 2nd floor. • It would be appreciated if offices were vacuumed more regularly. Would prefer a choice in the soft drink vending machines to include Coke products. • The Valle Verde campus looks like a garbage dump. Some areas are rarely cleaned. The restrooms, though cleaned superficially, are unsanitary. Evening custodial staff is careless in leaving office spaces unlocked or doors wide open. Some campus police officers act more like Gestapo troopers than persons whose role should be to prevent criminal activities and to assist the general campus population. • Traffic court collects good amount of money each year. This money should be used to re-stripe lines and arrows at the parking lots. Then, enforce one way arrows. Cite people parked the wrong way. • The auxiliary services are good. I only wish that there were a way to keep the bathrooms clean longer because the ladies do work hard to keep it clean. • I work at the VV campus and the amount of students that attend this campus in comparison to our facilities and auxiliary services available clearly is showing a deficiency. I am aware that the state of the economy is limiting and restricting our resources but we have to ask ourselves at what and whose expense. • Additional bathrooms the upper level of A building. • Keep up the good work. • No vendor competition among food providers. Prices to high. Monopoly. • Auxiliary services regarding cleanness-they do what they can with the resources they have. They are under staff to clean offices, restrooms and classrooms. • The quantity of food is poor. Prices are too high. • Very satisfied with their services. • The center for students with disabilities provides a very comfortable and enjoyable work environment. • I would like the college to have Coca Cola machines also. • Why does mail room close for lunch? • Bathroom need to be kept clean on a daily basis. Carpets need to be vacuumed and clean at the end of semesters’, trash needs to be picked up from office everyday. • Get rid of Pepsi!! Part VII. Auxiliary Services Comments Are there any comments you would like to offer regarding the Auxiliary Services Department or the services provided? STAFF • I would like to see more updated snacks and/or least fresh. I would like “coke” products now, Pepsi is boring. • Restrooms are not being cleaned as well as before. There are less custodians with more assignments, therefore, they don’t have time to clean and disinfect. Trash and recycling not always picked up by evening crew. Does the evening crew clean restrooms at night? The restrooms are usually dirty early morning 7:30 a.m. before the crew gets here. • Food services need to have better options maybe offer a special of the day, but make it different for each day. Also something that is not on the regular menu. More students attending EPCC, VV campus needs to expand cafeteria area. No room to have lunch. • Fair to good • Glass cleaning would be nice (doors and windows). Better food vendors not just Subways. • A variety of food options should be made available to students as well as microwaves. Many students need a microwave to heat up food and none are available. • Excellent customer service at TM and NW. • Grounds at Rio Grande campus should be landscaped-ice plant, lantana, good ground cover, not too much water. • I’d really like to see the restrooms by the PREP lab closed. There’s always a very strong odor coming from that restroom. Nothing has been able to fix that odor. They just need to shut it down. I also think the college should offer better wages for part time employees and offer the benefits after 2 years of employment. • I no longer use vending machines as tired of not receiving product or money back should be reliable and properly stocked in timely manner. • Janitors need to clean better, restroom, café area, and classrooms. Need to go back to the regular schedule. Nobody can fine a janitor to clean the areas. Employee Survey Spring 2010 Comments Part VII. Auxiliary Services Comments Are there any comments you would like to offer regarding the Auxiliary Services Department or the services provided? FACULTY • The people I’ve met were knowledgeable and helpful. • The AND program needs more space or fewer students. All areas are crowded. • Slightly Unfamiliar. • Food variety is unhealthy and poor. Processed food is often served. Smells and taste bad. In my opinion, we need healthy food for students so they can learn better. • A very adequately Auxiliary service. • Rio Grande needs more variety in the cafeteria. Subway is good but getting old. The ISC staff is wonderful! They are helpful and patient. • ICS, Media, Copy Center are very supportive of faculty. • EPCC needs to motivate especially with economical awards to part time and full time faculty members. • I would like to say that the restrooms at my campus are very well kept. I teach evening classes and I’m surprised how clean they are and toilet paper is provided even for the late evening classes. Good job in this area. • Frequent turn over of janitorial staff. Due to very low pay, good workers seldom stay long. Excellent food service, need a little more variety of food. In the last two years, physical plant service very seldom responds to work requests in a timely manner. Despite repeated requests, work orders back logged 2 to 3 years. The worst ever run department in the college district. • Building B restrooms (women) are often dirty with lots of trash. Classroom trash cans are over flowing with trash. Takes too long to repair/maintain non functioning toilets. Smart classrooms don’t work in Bldg. B, portable computers have viruses. • Bathrooms in A building at VV need to be resupplied a little more often. Some days there are no soap or paper towels until this afternoon. • Sometimes the classrooms do not have chalks. • We need a writing center at MDP badly! We also need an open computer lab with extended hours. • Auxiliary services are great, except for janitorial services and ground maintenance. • The cafeteria continues to be poor. Subway has given students, faculty, and staff another choice but we need a lot more choices. I try to avoid eating on campus because the choices are so limited and the quality so poor. The restrooms are frequently dirty. • I love being part of EPCC and think everything is wonderful. It sounds pity, but I would like to have other choices besides Subway and Pepsi products. • McDonalds, Taco Bell, Burger King. A larger part time faculty office. Please sell stamps at ISCpostal service. If possible, thank you. Part VII. Auxiliary Services Comments Are there any comments you would like to offer regarding the Auxiliary Services Department or the services provided? FACULTY • For this entire semester I have been assigned to teach in a portable classroom. I have found the heating to be unacceptable because primarily it has been non existent. My students and I wear our winter coats, but we leave class with cold hands and feet. I have reported the situation often to the administration office in the area but no positive remedy has resulted. I am now fearful that there will be no cooling when it is needed. This was the case last spring when I also conducted a class in the portables. Additionally, the classroom appears to be neglected in janitorial services. Often the table is chalk covered and desks are in a helter-skelter arrangement. • At the mission campus, the Auxiliary service department provides superior services to me and my students! • Food Service is not a healthy choice at Rio Grande. There needs to be more than one food service other than Subway. • It would be nice if we included recognition and awards to members of Auxiliary Services during Faculty Development. • The response time of the Physical Plant when we have a repair needed is very slow. Also the maintenance service for cleaning the offices and especially the restroom is disgusting. Generally the college operates well. There is good parking space. • I appreciate the wonderful food services (snacks, etc.) • A working cafeteria! During lunch I sometimes can’t get lunch in 30 minutes because of long lines. • More bathrooms are needed at Valle Verde. Faculty offices need to be cleaned more often. Ventilation system is very dirty as much dirt is past through the heating/air conditioners into offices making it hard to breath – very, very dirty, • Janitorial services need to improve. I have found the following: No soap on women’s bathroom of second floor of Building A, A gum and peel of an apple were still on the bench and a metal structure in the women’s locker room in the gym. I reported it and the gum was there for weeks. I think the apple peel is still there. The instructor had to vacuum the classroom at the beginning of class because it was filthy. • ISC needs newer/better equipment. What is available is outdated or broken. Not adequate. • It seems that the population of the college has increased, but the number of Janitorial workers has not. I still see the same faces, and I think they are overworked. • ISC and Library staff usually bend over backwards to meet the needs of myself and my students. • Change hours of cleaning and closing women’s bathrooms. Not at lunch hours! Choose time when people in class. • Everyone is very helpful. I’ve had a very positive experience at Transmountain Campus. • Some restrooms are clean, some are not. We need more offices and classrooms. Safety at all campuses needs to be addressed. Perhaps we need a system whereby campus police monitor entrances and assign passes to visitors instead of having open campuses. Only those who have parking stickers should be allowed to enter campuses. • They are doing a good job. • Not all classroom have trash cans…it would be helpful to have a trash can in all classrooms. Part VII. Auxiliary Services Comments Are there any comments you would like to offer regarding the Auxiliary Services Department or the services provided? FACULTY • Some restrooms are clean, some are not. We need more office and classrooms. Safety at all campuses needs to be addressed. Perhaps we need a system whereby campus police monitor entrances and assign passes to visitors instead of having open campuses. Only those who have parking stickers should be allowed to enter campuses. • Adjunct faculty at MdP need a place equipped with computers and printers; this would enable instructors with resources to work more efficiently and comfortably. • The part time faculty room is dirty. It looks like no one comes in to clean it but just take care of the trash. It’s also very loud since there are three big round tables. • Physical Plant-(Maintenance & Repair Services): Staff is very courteous and professional, response time is generally good, and handicap door opener for the rest room by Subway has not worked for several months. I reported this about 5-6 weeks ago and still not operating. Restrooms need improvement. Some commodes do not always clear. Elevators in A/B buildings and parking garage – floor carpets are nasty looking and never clean. Building floors need more regular mopping, waxing and polishing. Thank you, Thank you for facilitating faculty and additional handicap parking. • No complaints. I’m impressed with the maintenance and quick response to problems. • Would like for maintenance department to keep aware of clocks not working in classrooms. It is frustrating not to have a working clock in classrooms. In cafeteria-make sure more fruit and nutritious food is provided by lunch time. • To my knowledge our auxiliary services are commendable, everyone seems to be trying to accommodate students and make their experience at EPCC remember able. • I have been employed at the VV campus and I like the maintaining it is given. The campus is always clean! I don’t spend much time on campus, but everyone is very friendly and helpful. It is a good representation of good structure at the campus. It’s a great place to work at. • The ladies bathroom in the “B” building has either very hot water or very cold – nothing in between. • Excellent job. The cafeteria at MdP should be kept cleaner and needs to be expanded very soon. • The college has better itself. • It would be nice to have a faculty parking area and more eating vendors. • Valle Verde campus is quite dirty as compared to other campuses. • Instructional Service Center is excellent. • Parts of the A building are excessively warm while others are too cold. • The college definitely needs more of a variety of food service options and higher quality food service options. It was also be great if the janitorial service did more to faculty offices than just taking out the trash. An occasional dusting/cleaning of furniture would be great too. I dust and clean my own office because the janitors never do. • Campus buildings are not clean!! Bathrooms are a disgrace. Classrooms are not clean either! • Audio, visual equipment in outdated and not adequate for the purposes for which they are intended. When equipment is broken or will not work when it is needed. It sets everyone back and unable to follow lesson plans. The quality of the audio visual equipment is at best poor quality and incomplete. It needs to include computers, tape, disc player as well as internet access that is furnished in room instead of carts brought to classes late and often not working. Part VII. Auxiliary Services Comments Are there any comments you would like to offer regarding the Auxiliary Services Department or the services provided? FACULTY • Good job. • Please bring in some healthy foods. At least have available spring water not filtered water. • Services are good. Campus needs to be updated. • About the only service I use are the Business lab and the Media Technology Center and I find that both are adequate for what I need. The physical facilities at VV are showing their age. • I’m not sure which department would handle this concern. During this semester, I have encountered the problem with not having enough chairs to accommodate all the students. The lectern has been missing and I’ve had to go search for an overhead projector. My suggestion is to have a lectern, overhead projector, and a maximum number of chairs assigned to each classroom and have someone in charge of checking each classroom periodically. Mark each object with the classroom number. • Need more power outlets for students to use lap top computer effectively and efficiently. • I would like the facilities to be cleaner especially classroom floors and desks. • Overall services are adequate; however, janitorial services need to be improved. Main campus is seldom clean. Floors, carpeting and desks are filthy, poorly maintained. • Water fountains, outside picnic tables sometimes remain dirty or trashy for weeks at a time. The better schools have good wholesome meals available to their students at all times. This affects the learning process, attitude, health, attention, etc. • No hot water in at least 3 ladies rooms at TM yet each has a poster advising washing hands with hot water! • Photocopying very responsive. Computer services very responsive. • In CAI (Plato), ESL, and MATH labs along with the writing center are excellent and extremely helpful to students. Some of the others simply do the students work instead of making the students do it. • Everything having to do with the overall services is quite satisfactory and I’m sure well experienced. Everybody works well and things get done. The only comment I strongly feel should be made aware of is we need more elevators, please. We have money for everything except people, disabled students, packages, heavy items all travel through only 1 elevator in each building. Not everyone can hop 2 or 3 steps at a time. Another elevator is needed, please. • The restrooms I frequent have recently been kept cleaner. Janitorial staff has been doing a better job. • The cleaning contract company does not do an adequate job on keeping the classroom floors clean; washing classrooms/lab room, lab sink, and countertops; wiping/dusting equipment; vacuuming faculty offices that have rugs and window blinds; cleaning vents to ceiling A/C units; wiping door knobs. • The ISC office at RG campus offer good services, but an employee in that office is super rude. • Bathrooms at VV are disgusting (smell, functioning equipment). ISC staff doesn’t always read copy request instructions (duplex when I specifically request that not be done). Vending machines need to offer healthy options-trail mix is not “healthy”, nor are sodas of any kind. • We must have health protection system! Because, we don’t! • The photocopy service department is always being great with me. Very professionals, attentive, and courteous. Same thing with the LIS department. Part VII. Auxiliary Services Comments Are there any comments you would like to offer regarding the Auxiliary Services Department or the services provided? FACULTY • Buildings are not very clearly marked and people often get lost trying to find places. Maybe placing arrows in entry ways to give directories would be helpful. • RG needs more police working longer hours. RG has little variety in the food. Perhaps Subway could expand the offering like VV has. The RG and VV campuses, where I teach are so much cleaner than they were when I started at EPPC in 1986. RG needs more and more comfortable student areas. Our IE team is working on this now. • The housekeeping staff during the day does the best possible with the staff. Night crews do not keep the building up. Need something else but Subway at RG-refuse to go there. Food not good quality, no fair amount given and cost too high. Why can other campus have a Subway and a grill? • Would like to see more healthy food offerings in some vending machines, especially since food service does not open early. Examples: Milk, juices, apples, oranges, instead of only candy, chips, soda and water. • I feel the evening school is sometimes overlooked in terms of attention to detail related to student satisfaction. Too often, classrooms are left in disarray, trash cans are overflowing, rooms trashed out from previous classes and too often overheads are not working properly. Otherwise, the operation of the college is very good. • All classrooms should have clocks-perhaps this is not an auxiliary service, but this is a problem. • We need another food option besides Subway. • Ground services do not respect decisions make by IE. They continue as always no matter what was discussed and decided. Faculty rooms are never vacuumed and cleaned. • Restrooms need to be clean. Employee Survey Spring 2010 Comments Part VII. Auxiliary Services Comments Are there any comments you would like to offer regarding the Auxiliary Services Department or the services provided? WORKSTUDY • We should have a bigger cafeteria and another option besides the one we have already. Our small cafeteria just demonstrates how small our campus is and makes me feel I am at a training school and not at a college. The same applies to our writing center, bookstore, and computer laboratory. • We need extensive variety of food, not only Subway. • There needs to be other food options other than Subway. Please add different food vendors. • Maintenance at TM campus needs to keep up with leaking roofs in the classrooms. Also, when it rains the front entrance gets flooded as well as many other entrances. The campus needs to have a better flood plan. They need to repair things that are damaged as quickly as possible. It is dangerous to the students and staff. • I think this campus has the necessary departments. • There are numerous, handicapped doors that are not functioning in the 1800’s outdoor bungalows. This is unfair to handicapped student/faculty and most likely against the law. • There should be some microwaves at the Valle Verde campus because sometimes it gets too expensive to spend money on eating out at the cafeteria. I would like to bring food from home to warm it up there and not be without money. • Excellent work on response times and very great personalities. • As a student and workstudy the service regarding the Auxiliary services are good, except for an experience I had buying a hot chocolate from the vending machine. My hot chocolate was very economic and full of bugs since then I rather not buy from that vending machine. • I enjoy working at the ISC and I consider it a great opportunity. • We need more options and better quality. Employee Survey Spring 2010 Comments Part VII. Auxiliary Services Comments Are there any comments you would like to offer regarding the Auxiliary Services Department or the services provided? WITHOUT INDICATION OF CLASSIFICATION: • EPCC maintenance staff is wonderful (professional and timely). However, the same cannot be said for the janitorial company that works by contract. Cleanliness at MDP is terrible. The bathrooms and hallways are dirty. The cleaning staff does not use any cleaning fluids and the halls and bathrooms are cleaned with dirty water and mops. • The services are satisfactory. Keep up the good work! • As a new faculty member, the service that Instructional Media and Instructional Services center provided has been excellent. Employees are always courteous and willing to assist me. • Yes, Janitorial services after hours (during the night) are always very kind, helpful, friendly, and very, very hard working! They never get enough recognition for their excellent hard work! I don’t know them personally. They deserve to be recognized. • Subway staff is discourteous. Most of the time vending machines don’t work. • Staff is helpful, friendly and knowledgeable at what they do. • Everything works excellent. Every body is very friendly and professional. I love it here. • Cafeteria should be big, long and clean. • At times poor operator assistance. • Response time could use improvement. • ISC is great! Computer lab staff excellent and provide support as needed. Library staff knowledgeable and help instructors with research and finding library resources. Testing center is much improved. MDP counselor is excellent. • We need more chalk in the class rooms. • The RG ISC is wonderful. It is always apparent customer service is their goal. RAP tutoring is inadequate for business students. • I am always amused, and somewhat mystified, as I watch grounds personnel walk around with blowers to move leaves, dirt, and debris. They were masks. The fifteen thousand students and faculty and staff do not wear masks. Yet, this continuous movement of dirt and dust is conducted with no apparent purpose. The debris is not gathered into a pile and swept. It is just moved and it creates more environmental havoc for those walking nearby. To what purpose? Yesterday, the wind was blowing over 30 miles an hour. Yet, there was a grounds person with the trusty blower competing with the wind. Are we suppose to feel better because the dirt and refuse has been moved from one part of campus to another? Is this just a scheme by the proletariat to infect the bronchial passages of the bourgeoisie? In summary, there is no objective to this activity and it accomplishes only irritation. • Overall very good Part VII. Auxiliary Services Comments Are there any comments you would like to offer regarding the Auxiliary Services Department or the services provided? WITHOUT INDICATION OF CLASSIFICATION: • The bathroom next to Room A 1416 is continually being under repair. There are leakages on both the restrooms and the sinks. Also all the faucets are corroded and chipped with holes on faucets. This bathroom is the Women’s bathroom and is the bathroom with the most traffic at VV. • Instructional Service Center needs to be bit more customer friendly. They frown when one asks them to copy material even though they are sitting at their desks. The music is also bit too loud. • Maintenance staff should dust furniture and close and lock offices. • VV needs a face lift, not patching up but a major remake. We house the largest number of students, yet we have inadequate power supply, small classrooms, patched up pavements, chiller system that does not function correctly. VV needs structural support and the money to beautify it. • Clean the restrooms in adequate hours. • The ISC has done an excellent job in the turn around time and has improved on all areas of their work! Maintenance has always been helpful in lending a hand. They’re always trying to make sure and help when needed. Janitorial services lack support and more people to help because half of the time our trash does not get picked up! Employee Survey Spring 2010 Comments Part VIII. Comments Please register your comments on the operation of the College. STAFF • College spends too much money in ASC A and B buildings, TM, NW, VV, MDP campus, but forgets that Rio Grande is part of the Budget. Administrators travel too much. I spend too much money in their trips and I complain about the tight budget that they invest in classified staff. They get all their meals paid and misuse of the funds, but do not want to give a higher salary increase to the low paid employees. • I have noticed a steady deterioration of equipment such as SCBA. This equipment is vital to training but it seems that our division does not have funding to repair or replace it. • It runs smooth. Teamwork excellent. • Concerning the tutor trainings, we should have more face to face interaction. Make the tutors see a tutoring session from a perspective of a student. We will learn a lot. We should stop watching videos (modules). Thank you. • I think the college should be more loyal to those who really work hard and take pride in their jobs. If EPCC employees have the education and are presently doing a good job then they should be considered. People should not get promoted for WHO THEY KNOW, rather than WHAT THEY KNOW. This happens quite too often. • The restrooms at MdP campus aren’t clean at all. The smell from the restrooms, especially Building E, is terrible. Everything else is great. • The operation at EPCC will continue, but I strongly believe that the Classified Staff employees are under paid. Leaders from different departments should research and review and speak up for the classified staff. Our aim is to give satisfaction to our clients (students), but classified staff also needs recognition from EPCC. • The students should use the resources provided by the College because they want to use only one resource and they want everything at one place. In MDP campus, the ACS computer lab is too small and most to the time during the day the lab is full and there are no places to do homework. If there would be a bigger lab I, it would be better and more convenient. • The Transmountain campus operates very effectively. I find it to be a friendly and team related working environment. I praise a Dean for their strong effectiveness in dealing with both faculty and staff. An excellent example of a strong leader. • I work at MdP, it would be nice if the cafeteria would be much bigger. There is not a lot of space at the cafeteria. Another concern is the parking lot. There are not enough parking lots. On the computer lab is too small, right away it gets crowded. The computer lab needs to have more space. There’s not enough space for the full time staff and faculty. The part time office is too small. Only two part timers fit in the office. There’s only one computer and is old. • I work at MdP. This is a nice campus, but we need a bigger cafeteria, more space for parking lots and also we need to have a bigger computer lab with more computers, more scanners and a copy machine. Thanks. Part VIII. Comments Please register your comments on the operation of the College. STAFF • The hours of the Testing Services Center should be expanded to better service students taking evening classes. Also, access to the testing center at MdP needs to be improved for instructors of evening classes. • Need to have seats if we are assisting students at the window. Proper counter to meet students needs. • It is not sufficient enough for an academic institution to provide scholastic materials and mechanical machines to facilitate the process of education, a student needs, that would be less than 100% of its capabilities; but I believe that an institution must give 100% of its capabilities which should include quality education, faculty that will expect more than “just enough to get you by”. A staff that is happy and encouraging to motivate students to give their very best, materials that are no less than the most current, and processes that influence enthusiasm and without say, it also has to include a clean, healthy and safe environment (open wiring is not) to assist with achieving the student’s scholastic goals. Otherwise, an academic institution that offers less than the aforementioned should not be in the business of being part of producing successful students. I am proud and sadly disappointed to be a part of this great institution which has no doubted produced successful students in the past; however, it can be better. Why should our institution only be average? Why should we be categorized as “ok”? Why aren’t we one of the best memorable places a student has experienced? The answer is simple; our institution does not believe it is. If it did, throughout our campuses, our labs would have safe and well maintained chairs to sit on, not ones that are falling apart or don’t work at all or leaking ceiling and floors (that prevent usage of equipment and jeopardize our student’s and staff safety), all simply because we don’t have enough funds to go around? And finally if not replaced new on a regular basis, then our carpets should, without exception, be shampooed at least annually to provide our students to be proud of attending our institution…our rooms are smelling of feet/gym sweat. I’ve always believed that the effort you put into something is the pride you take out of it and I’ve also always heard it said, “first impressions are the most important”, well I believe that shouldn’t apply only to our own personal appearance but to our surroundings as well; for example; the buildings we live and dwell within, this can include our houses, churches, businesses and educational institutions. If we are given the chance and choice to choose between a home that is dirty, smelly, hazardously broken down to endanger our lives and germ infested or a house that is clean, nice smelling, obviously well maintained to provide safety and furnished with ergonomic furniture; which one would you choose? It means a lot, not only to students but to staff and faculty as well, not only to take pride in things we do to help our students but to take pride in the building we accomplish it in. When an institution takes pride not only in the academic attitude and know how, but shows pride with how it presents itself; clean grounds, clean smelling rooms, most current materials, modernized machines and most of all, a safety environment; that includes rooms and furniture that provide safety and comfort, it not only stands proud on its academic achievements but on its personal attention to detail to accommodate the student in all areas possible. • Vending Machine food is too expensive. Part VIII. Comments Please register your comments on the operation of the College. STAFF • I feel that there is an issue regarding the Police department. The clerks are rude and disrespectful to staff and faculty. Also, in regards to ticketing procedures, the prices and ticketing frequency are unfair, and more importantly unforgiving. In my opinion, parking decals for faculty and staff should be free, and if not then there should be a longer forgiveness period to get decals. If nothing else all police department clerks should have to undergo annual customer service training because frankly they have no customer service skills. • Registrar/Admissions have taken a turn downhill. Staff doesn’t appear happy, therefore, they are not approachable, nor student friendly. • Office hours should be from 7 to 4 p.m. We have more time for our family. Many employees are single mothers we barely make it with salary. • “Best Place to Start” a very true statement. EPCC provides quality and enhancing education. Goals are what most people set in their life and I truly think EPCC should be the starting goal. For a good, quality, high standard educational goal. • We send comments but never hear back and don’t see comments reflected in policy as it is put into place. Best examples are the Grievance procedure and Sick Leave Pool administration. It all happens “inside a black box” and we only get the end product to deal with. EPCC enforces hiring freezes to keep employees so busy getting work off desks and students out of lines (waiting) that there is zero time left to chase down our self governance issues, individualized training or constituency group activities. • Provide a variety of restaurants at all campuses other than just Subway. • The overall operation of the College is good. • Overall, thanks for all EPCC provide the staff. • Need a larger Part time office. • Mission del Paso is in desperate need of a bigger computer lab. There is bigger demand from students, faculty and staff as everything is only available on line. Like registration, financial aid application, on line classes, homework, labs, etc. Another big issue is the necessity of having a bigger cafeteria since the early college students also come to eat here and get pretty crowded. Mission de Paso’s enrollment is increasing and we need more parking lots for students, staff and faculty as well as future students. • Operation is fine but some classes are not set up at the hours best for students. A one night, 3 hour course, once a week is insufficient for students to keep on track and learn. Need more up to date computer equipment in more classrooms for most classes that is set up for power point all the time without going to too much trouble to set it up for ach class, such as it is in the education department of UTEP. • Not very fair in the hiring process. • It’s good. There is support for all students. • The college is doing a great job with the operations and focusing on students. I think the college needs to work on distributing the resources evenly among the district. It is important to take care and maintain the ASC and VV, but don’t forget about the other campuses that are just as important. • The financial aid staff is rude and not helpful at all. • Well ran and clean. I have no negative comments on the facilities. Part VIII. Comments Please register your comments on the operation of the College. STAFF • Every year I fill out a form, but I know changes will never come. I will continue to do the best I can for the benefit of the student. • I think it would operate more smoothly if career services were taken out of the library and only one office. First off, it is confusing for students to have to try and track down career services. • Here at the TM campus, New Student Orientation are held in the forum. If there is an event at the forum we have to hold orientations elsewhere. If I have 35 prospective students or more attending, I have a problem scheduling a classroom or room to hold orientations. We need another room that can hold up to 90 or more prospective students for New Student Orientations. • The hiring procedures are cumbersome and do not provide for the hiring of the best candidates for the specific job. • Great experience and support. • I think there needs to be a better understanding and communication between departments and their policies. • I think part time employees should be considered for a full time position if they are available. Especially if they have been with the College for more than 10 years. • Particularly in the B building at VV campus, the temperature is often very uncomfortable. We often experience cold temp in the winter, there is no heater on especially when we get back from winter break. • I think the college is a good place to work and have no negative comments. • I think communication and team work desperately needs to be improved. I work in an important role that certain transactions have timelines. If I miss one, immediate termination is the consequence. My concern is that the people involved only consider delivering the information to be processed but don’t worry about its completion until after the fact and then it’s too late. This creates a lot of stress for one individual and none for the other team players. I don’t like being so stressed when the others don’t care. I believe team playing should involve all tem players not just the final player. • I strongly disagree with the college having an effective hiring procedure. Seems to me it’s always rigged. Hiring and interview committees are “bought off” and end up hiring people that aren’t qualified. In addition, there are people who have been with the college long enough to get away with everything and nothing is ever done to them to correct their behavior(s). Some of these individuals should be fired for what they do – stealing tax payers monies! They don’t allow other more qualified and devoted people to be hired. They take up space. Allow for “new blood” to work in their place would be more effective! • We need to support and update more the laboratories in general. Providing them with new material and equipment. There is a lot of classified staff that can teach because they have the credentials to do it. They know the system and the necessities of our students, but they can not teach because a policy of the college that in the past it did not exist. I think we need to promote the return to that practice because a lot of part time instructors do not compromise with the College and students. Part VIII. Comments Please register your comments on the operation of the College. STAFF • Overall, I like the way Transmountain campus is being administered though, I can not say the same for the other campuses. Transmountain campus has a great attitude towards learning and teaching its students the value of an education. It is important that El Paso Community College Transmountain keep up with the standard of high level teaching and try to leave an impression on its community as well as the world. • Overall, I am very pleased where EPCC had participated in its contribution to the improvement of El Paso as a whole. • The college continues to face economic challenges in the future and we’re asked in many cases to do more with fewer resources. The position re-evaluation is one step inappropriately compensating employees. Perhaps budgets need to be also re-evaluated so that it can be reallocated to where the real critical needs lie. It seems that things are expensed where the money is, rather than moving the money to where expenses are. • Communication a very vital and important tool. I admire those who truly care about the operation of the college, and I can only shake my head at those that attempt to dazzle you with their educational vocabulary and inform you of nothing that is pertinent or of value to the operation of the college. This is also part of like and you see it everywhere. To those who truly care “Keep up the work”. • The student services center need to be rebuilt. It is stinky as soon as you walk in. It is dirty and not welcoming place. UTEP has a building where you have cashiers, FA, Admissions, Registration, Recruitment, etc. Maybe we can have one just like it with all these departments and counseling and transfer center. • The college is doing a good job. • The college is student driven and I believe it is operating effectively according to the changing needs of the users, internally and externally. • Overall, the college operates well. • Overall a fantastic place to work. • I hope the college is getting ready because of students from UTEP due to cost increases. • There should be better opportunities for part time staff to become full time. • Generally very good. • Good. • It would project a more professional and respectful environment if all the employees would act in a more professional manner. Our students should look at the faculty/staff as professionals and take not as to what they should be required to do when they enter the workforce. Students generally dress down, really casually, when they attend class and it’s sad to see that some of our staff looks even more underdressed. We are a higher education institution, we should dress the part! • I like EPCC. They provide a necessary service to the community that can’t be provided by UTEP or NMSU. I know, I went to school at each of these institutions. We just need to strive to keep the students number 1. • The college operates well as far as I can tell. • If all of us really wanted that our students achieve the dream or goal to improve their lives, we never treat them as if they were less than anybody else because of the lack of knowledge in the English language. Part VIII. Comments Please register your comments on the operation of the College. STAFF • Overall, I have observed that a large majority of our departments and employees have the first of our mission here at EPCC, which is our student body. I would like to see in the near future more hands on and personal contact from our administrators with our students. Sometimes, even though, they had that contact years back with the student, before getting to the top, in an ever changing world and changing times, administrators have to, continuously, be involved so that the appropriate and cost effective policies and procedures are implemented and the student is the one to benefit and given the proper tools and help to achieve their goals and better their education and livelihood. • Admission personnel should/must be better at being student friendly (people skills) and greet all students with a smile and positive attitude. This dept. is the first area in coming students encounter and staff must have a better attitude in attending student’s needs. Students are not an interruption of our work; they are the purpose of it!! • Work environment-focus on students in all we do. I believe some offices (admissions, registrar, counselors, and financial aid) have lost student focus. Students are mistreated. Customer Service is lacking which is why I feel leadership in that area is not expected. Financial and physical resources is lacking where facilities are concerned. Don’t follow through on IE recommendations due to being allocated to other areas (Tent structures) • Restrooms at VV A 1400 lobby and A2400 lobby are very bad, smells bad, dirty, too full of students, there always lines. • Great job! • Operation of college runs smoothly. Only comments are possibly adding higher level Math and Science classes, and it possible, working with out a better deal with UTEP to allow more transfer credits. • I must like it. I am very happy working for EPCC. • Some times is confusing for new students where to do stuff like paying for tickets. There are some instructors that should know how to teach or take teaching courses! • We have excellent employees at the college who work above and beyond their duties. It would be nice to see the credit for their work given to them and not always to Achieving the Dream. Our office has a great program, but when mentioned AtD and other people who had nothing to do with the program, get the glory and thanks-NOT US. • I feel the administration (leaders) should be more united and not so competitive. • ASC parking-what can we expect in the future? • Run very well • More pride needs to be seen at the college. Show that you are happy working here. • Will work with servicing students, employees and faculty. Administration works well. • Supervisors should be more knowledgeable on College procedures. Stop hanging around with subordinates and playing favorites and stop gossiping. If employees have to punch in everyone has to do. • Too prejudicial, bias, and discriminating; unfair practices in hiring, promotion, and discipline processes. Employee Survey Spring 2010 Comments Part VIII. Comments Please register your comments on the operation of the College. FACULTY • Professional and high standards. • Current salary placement and schedule for faculty is unfair and discriminates against senior faculty. • We have a great president that we should strive to keep! Dual Credit faculty should get a stipend from the college. ECHS’s should continue to be supported! • We need a lab for Chemistry and Physics because we are also part of SISD. It needs to be a joint venture. • Generally, I am a new employee and am unfamiliar with certain aspects and characteristics of the college, however; it is a great place with an emphasized sense of academic exploration and growth. I am also unfamiliar with the mission statement and would like to know more about our campuses “mission”. Oriented overview. All in all, I am very pleased and glad to be here! • More food choices and variety should be offered to students and staff for purchase. • Often there are police cars and physical plant vehicles in sidewalks and/or car ways that obstruct the other vehicles in transit and walking people. • Poor overall operations. • Academic administration at my primary campus has been very supportive since I began teaching at EPCC-Ft. Bliss campus. This extends to all the staff I have had contact with in functional areas such as the Copy Center, IMS, Library, Registrar’s Office, Traffic and IT. EPCC staff at Ft. Bliss has always been response to issues in a timely manner when asked for assistance. • I love working at El Paso Community College and would like to do so full time. The faculty, facilities and especially the students are a joy to work with. This job is one of the most fulfilling jobs I have had to date! Thank you to the President and all who make the college a great place to work! • I find it excellent. I work at the Early College and I have always received 100% support from the college. • I think the college is run efficiently and Faculty is very supportive. This is the best place I have ever worked. • Overall, good, but still need more to do… • I believe this college reflects the love and professionalism exemplified by both Deans. I would love better computers, printers, and available paper, pencils and pens for the part time office. • Regarding the Mission Statement-Those who work for EPCC less than full time would benefit greatly if they could attend classes on “scholarship” like those who work full time. This encouragement for them would further enhance EPCC’s mission. • It has been a pleasure to work with the entire staff and faculty at the TM campus. Everyone has gone out of their way to help and make us feel welcome. Thank you, TMECHS. Things always seem to run smoothly and efficiently. If there is ever a problem the personnel go out of their way to fix it as soon as possible. Part VIII. Comments Please register your comments on the operation of the College. FACULTY • I absolutely love the way EPCC is run. The people in the copy center are very cooperative. My supervisor is wonderful and my department works together really well. I have no complaints. • Need phone in classrooms to alleviate the need to be coming to campus to get help with anything. • There are 2 items I feel do not assist me to help my students succeed. The library hours does not remain open for the late 7 p.m. class. This is unfortunate for the English 1302 classes that begin 7. 45 minutes is not enough time for conduct research. Also, the ISC at MdP closes at 7:30 p.m. Those of use that teach at 7 are not able to check mail, folders, or make copies for the following day. • The college needs to be fully wired with internet antenna. The MV rooms are not adequately given internet access. They are wired for it and have all proper software, however; rest rooms have poor connectivity. • I feel very happy with the operation of the college. I am glad I joined EPCC. • It is a shame that students at Mission do not have a bookstore or a full fledged Writing Center. The library and its staff are simply wonderful. At my campus, there are several students who fall under the Students with Disabilities. I believe that College misleads these students into believing that EPCC is the place for them. Unfortunately, some of these students have significant issues: speaking/not able to speak, low IQ. To allow these youngsters to come here when they are unable to pass college level work is a disservice to the students, the parents, and the teachers. Why aren’t counselors directing these kids to vocational schools? • I think the school does an excellent job of making a variety of programs available and making the availability of these programs known. I do think the hiring and credentialing process could be improved. For one, most people applying are not aware of credentialing unless they know someone who already works at the college. Also it would be nice if during faculty development workshops were offered on multiple days instead of multiple times in one day. • So far so good. • I would like to see fewer students complain about their financial aid – not having the money to buy the course materials because their financial aid monies were never received. • The image of the College in the community is great. Student enrollment on the rise, everyone at the college is student oriented. A few areas have not kept up with the growth; physical plant, janitorial services, IT and budget. • There has recently been a change in the records department. When I called to inquire if the grade rosters were ready, I was told they were. Once I went to pick them up I was told they couldn’t provide them unless I new my 5 CRN numbers. I asked if they could look the CRN’s for me with my ID. I was told NO! The ladies in charge before were very helpful. This time a lady came to lecture me on the new way things are done now. The faculty was never notified of these changes. • The Internet access provided is slow, when it works! This issue is extremely frustrating particularly when teaching online courses. Also, the email system often encounters technical problems (not necessarily user based). • Overall I think the operations of the college are adequate. • I don’t understand the protocols for operation. Hopefully, with time and active participation, I will get a handle on how the college is operated. Part VIII. Comments Please register your comments on the operation of the College. FACULTY • Well known mission statement by whom? Faculty yes, students and community-no. President has been excellent for the continued growth of the college. He is innovative, does not micro manage, and uses inclusion of all members of the EPCC family especially for T shirt give away (allows those who would never otherwise purchase an EPCC logo item to display where they work with pride!) It is not only a great place for students to start but also a great place to work. • It would be nice to have more options for staff development in evening prior to semester start. Most employees are part time and have full time day occupations. • As far as I’m concerned, the College is functioning very well. • I find the writing center and library staff very helpful in assisting my students. • We need more computers and sessions on averaging grades on Excel. • The campus dean and his office, as well as the rest of the Mission Campus are always helpful and supportive in every way. • I feel that we are giving disability students a false hope! We need a bookstore open for the first two weeks of each semester. • Need a large computer lab for student testing. Poor utilization of faculty time to proctor computer tests 3-4 groups just to get all the students tested instead of 3 hours. Takes 12 plus hours, and a lot of creative schooling at the student’s expense. • Funding should be provided for adjunct faculty to attend faculty development opportunities. It seems that evening students are not considered when planning events. • Hiring process needs to be look into, very few African Americans that are qualified are not hired. There is lack of diversity at EPCC with the hiring process. • The College leadership is poor. They are disrespectful towards faculty and are not supportive of faculty. • Handicapped parking at TM, Kenworthy side, is in competition with parents picking up their children at Day Care. Too many students and part time faculty using guest parking instead of registering their vehicles with the College. Funny parking lot lights that turn off while walking to the car. • Please do not charge for parking stickers for the faculty. I find this injustice. • My major concern is the housekeeping particularly in A1133. We have carpet which is rarely cleaned. We also have two pianos which are never dusted. Since we have singers in this room, the dust, etc. is not helpful. Would really appreciate more attention. • Need a working lab for English, Math, Geology, etc. (specific to sciences discipline) and with qualified tutors available NEAR those labs. • I am a part time faculty. I would like to see the workshop on “grading programs” to be held at a later time. Unfortunately, I can never attend this workshop, and I would like to go and get a hold on this grading software program. Also has EPCC ever considered using a grading program such as the ones used in the El Paso and Ysleta districts? EPCC should stop it up and offer a more modern way for teachers to do grades. • As far as I can tell. The college operates well. • The tutoring and testing centers have always been helpful to my students and to me. ISC and Library staff usually bend over backwards to meet the needs of myself and my students. The computer centers have made themselves available to my students and to me whenever possible. ASC has also been extremely helpful to me and my students. Part VIII. Comments Please register your comments on the operation of the College. FACULTY • Rio Grande’s library budget inadequate when compared with other campuses. This issue I have addressed every evaluation since 2004! No Progress! Curriculum needs for library materials has out paced measly budget given every year! When is administration going to do something? Except pass on every year these surveys that obviously are ignored! • Very pleased with leadership. Very happy with my job. • There would be a better learning environment if knowledgeable professors would be employed full time, instead of just keeping them as adjunct for so many years. • I think the College has done an excellent job of allocating resources and putting support systems in place to foster success. But there still appear to be qualitative problems in performance and high failure rates in certain areas of college study. More interaction/coordination/exchange with the school districts on how to prepare students for the college transition may be necessary. • Just want to suggest expanding library hours in and around finals week. Students want to be there as much as they can and their home environment is not always conducive to good study skills. • There are people in supervisory positions that know very little about how the dept. under them work or are run yet. They complain when ever they get a chance even if they make up things to complain about and when. They are offered a chance to see how things work and they are being office or belligerent. • The college needs to offer proper orientation and training session to first time teachers. Also, the ethics and other important issues need to be discussed. There need to be more smart classes! • Increase ability to access library materials from other campuses at home campus. • My expectations of the day to day operations of the College are very satisfactory. I enjoy working at the college. • Testing Center should be open on Friday afternoons. Career Center should have only one office as they only have one staff member who trades offices every other day…very frustrating for students and really kind of ridiculous that one person has two offices…others on campus need space. College operations are excellent. I am proud and glad to be a faulty member at this institution. • This campus functions smoothly and efficiently the building looks as thought it were brand new! Most students that I have met are very happy with their experiences here. • Part time faculty should have a better pay and benefit package. We get paid half as much per class as full times with no benefits. We should be paid about $3,000 per class with subsidized health care benefits. • Evaluation of instructors, both on campus and dual credit is unfair. • Hope you are as satisfied with me (instructor) as I am pleased working for you! • I’d like to see the hiring process less confusing and more streamlined. I find the uncertainty of upcoming/future full-time faculty positions to be unsettling when planning the future. If faculty felt more at home and that they had a future at EPCC (only applying to contract/non tenured) they would be more likely to make use of more enrichment opportunities. The current process of displaying and encouraging faculty to apply for openings in the coming year is uncertain and confusing. Part VIII. Comments Please register your comments on the operation of the College. FACULTY • Too much emphasis on online and early high school. • Currently, my main comment focuses on upcoming budgetary issues. The college must ensure medical coverage costs are not passed on to employees. The college should guarantee to faculty and staff that salaries and benefits are a top priority. Other college initiatives should be secondary (out of town travel, conferences, participation in “premium” staff and faculty development trips) should be allowed only after salary and benefits have been satisfactorily met. Participation by faculty and staff in budgetary discussion, salary presentations, and benefits should be taken seriously! In other words, budgetary issues should be decided after all shareholders have input and that input should be seriously considered and therefore impact the budget decisions. • It is a joy to work here. • Classrooms are sometimes dirty when conducting class. Computers are not available at Part time faculty office because another faculty member has locked the computer and can not be used. The restrooms appear to be clean but smell horrible. Part time instructors are not provided information or training concerning campus pipeline. There are no resources available for instructors that teach late classes on weekends. Instructors violate schedule for finals, leaving other faculty with no classroom to conduct final exams. • Mission del Paso needs more full time, tenure track instructors in all disciplines, and needs more funds allocated for instructor travel and other needs. It is strange that all members of hiring committees need to agree on a candidate. The numbers only should be used to determine who gets the position even if not everyone agreed on the same person. • EPCC is a wonderful place to work. • I teach a developmental class, but I think a student should develop from a required foundation level. I have recently had students in my class that are receiving services from CSD, but are not anywhere near capable of successfully completing my course. The placement test for admitting a student to EPCC allows any student to get all answers wrong and still be admitted. That essentially means the required level of an entering student be the equivalent of a kindergartener’s skill level. That is unfair, not only to that student, but also to other students and the instructor of that class. • I am a part time faculty instructor and I do not trust the handling of my test material at this campus. There are students working the copy machines and I’ve seen other students behind counters, “visiting” at various times. Our center is small and it’s hard to maneuver around students and faculty to get mail. Trust of our material is key. I feel there should be more supervision or at least move visits from VV personnel. • I have worked with the college for many years and am proud to be a part of the college. There has been an excellent job with pulling together EPCC and the community. • A request for more full time positions to be offered to part time faculty. • It’s a wonderful place to work. The environment here is healthy, collaborative, and enjoyable. • I hope tuition stays constant for our students. Our mission should be “community” not profit. • This campus (Northwest) is doing a great job and continually checking with faculty about our needs. All of the employees are nice and very cooperative. Operation of this campus is very smooth and precise. The dean is updated and fully aware of all the tasks relevant to our campus and has fairly divided the responsibilities of all staff and faculty. • Proud of community college and efforts put forth for students, staff and faculty. Part VIII. Comments Please register your comments on the operation of the College. FACULTY • I am new to the TM campus and enjoy the faculty here. It is very welcoming and motivating. • I am very happy with the main leadership at the top. I think they are visionaries. I feel that some of the people in the middle are not as strong leaders that are able to carry out the mission. I feel they just do enough to keep their jobs but don’t venture into making things better. • I was a student here for three years before I became a faculty member. I remember thinking during my last semester how much I was going to miss this place and the people here. When I was hired, I was so over joyed, not only did I not have to leave but they were paying me to stay! I believe that the Transmountain campus offers students great learning techniques with a very friendly atmosphere. I am very happy to be here. I think because I had such great instructors that I had the best training on how to become one. • I think that El Paso Community College is the best in the world and is doing the best that can reasonably be expected considering the shortage of funds I would like to see some new equipment such as movie projectors, but I could wait. • Evaluators are very cooperative and give us time when needed. Great service in technology lab. • Instructors should be told when text books are not available or that a newer edition will be used. • The college is run with professionalism and pride. It is a pleasure to be a faculty member at EPCC. • The only facility lacking, in my opinion, is adequate office space for part time faculty. A larger room with more than one computer and printer service would help especially when counseling students! The college is run with professionalism and pride. It is a pleasure to be a faculty member at EPCC. • I am very proud to work at EPCC and for the most part we have very dedicated and very collegiate faculty, staff and administration. • The math department is well run. We are keeping it in the loop and treated fairly. • I feel that for the most part, the college operates smoothly. • High and mid level administrators appear to have no clue regarding the day to day activities and events on campuses and in classrooms. • Our discipline is in a state of lack of communication and respect for all of us. We have faculty member who thinks “me, me, me” instead of us. This hinders communication with her and creates a lack of respect for her. • The library needs more funding to update resources. • I am sick and tired of counselors placing international students in regular courses and prerequired courses CONCURRENTLY! • I think too many resources are devoted to increasing the technology of the campus. Student learning is the goal-not who can put on a fashion show in the classroom. • I have had good results with aid in the area of creating grade spreadsheets and with the IFC. From my viewpoint, the “workings” of my department seems “self generated”—this concept works well with my methodology. • I enjoy all the training we receive prior to starting a new semester. I like meeting the other faculty; you offer a wide range of sessions. I would like to learn more about Blackboard, teaching online courses. Thank you for the webinars. I would like more hands on training on being more effective instructors; keeping the class attentive, offering humor, etc. • The services for and compensation of part time instructors’ needs improvement. The office arrangements in particular need significant improvement. Part VIII. Comments Please register your comments on the operation of the College. FACULTY • Well done! • I’m a part time instructor in the math department. As far as my area all I can say is that it is an excellent department. Dean and support personnel are well organized and very helpful with all my needs. • Too many problems swept under the rug. No one wants to deal with unpleasant situations. • Nasty restrooms. • I like the fact that the people in the offices are helpful in a good mood so keep on keeping people happy. • As a teaching faculty member who has classes in the MVs at VV, I find it a great disservice to the students that there is no wireless access in these classrooms. Media services will not take the new multimedia carts outside and suggestions to open all the doors and windows as a means of gaining access are ridiculous. I wonder why tuition paying students don’t get the same special treatment that the free high school students get. • The campus looks good. How about the windows? It would make EPCC shine. Thank you. • Overall very good. Too many people at all levels are expected to learn their jobs by on the job training. This often leads to delays and errors. As an educational institution, we should be providing excellent training to all of our employees, especially when employees are assigned to new jobs. We have too many islands-that is, offices and departments that are very good at what they do, but have little or no knowledge (and apparently little interest in finding out) how their procedures and timing effect the customers. Employees get their report cards by following procedures, not by improving customer service. • Part timers are treated like crap. We stand under the table and grab for classes like hungry dogs, grab for table scraps. After the full timers get their classes, we’re lucky to get any classes at all. Nothing is fair about that. It also is very obvious when members of the college. President’s office is over familiar with one of the campus deans. The vice president of this college is not fooling anybody with what he is doing. • Excellent! • While a proud member of college faculty, these are too many instances when “building efficiency” translates to over crowded classrooms. Thirty students is too many, 25 is manageable, and 15-20 is most ideal for learning efficiency. Hire more full time faculty!; Pay adjunct a better stipend. • The college operation is good overall. • Salary appears to be at low-end of scale when compared to Dona Ana Community College. Maybe salaries could be raised in order to retain the best instructors. • I am impressed with the leaderships proactive stance in meeting the needs of incoming students through Foundations of Excellence and Start Right initiatives. • I’m very happy with the ISC in particular and the operation of the college in general. Way to go EPCC! • Our college needs a counselor/therapist to provide guidance and therapy to our students. Consider part time employees for more benefits/better salary. • Please replace or repair door fasteners’ in the bathroom stalls. • Need more equipment for faculty. Computers, machines to run Scantrons. Software is needed for Biology programs. More current videos, DVDs on Bio subject matter. Better lab equipment. High schools have better programs. Part VIII. Comments Please register your comments on the operation of the College. FACULTY • Biology department needs microscopes cleaned and adjusted. Also need more microscopes, models in A & P, microscope slide. Mission statement does not support Biology/A &P students entering nursing program. • Department coordinator should do a better job on training new part time faculty. They just assume we have done this before, somewhere else, and hope we figure it out. When problems arise, they blame us instead of “remembering” how little training they provided. • Would like more part time faculty adjunct opportunities for participation. • College operates as it should. • Overall, we are very effective in my opinion, due mainly to people’s willingness to make adjustments and make things work. By “people”, I mean everyone-every employee, every student having a good framework as set up by our administration figures largely here, too. Incidentally, UTEP’s ladies restrooms have vending machines that dispense feminine products. Why not us? Pepsi more important? • Overall this college operates well except for the fact that there are too many surveys. More grounds people needed at TM. • Hiring process problematic for my 1st semester teaching. I felt like I had to fumble my way through a process that should be more automated. • Well run • Best place to start, Best place to work • The college needs to increase its tax base. Partner more with UTEP, industry, NMSU, and other Texas higher education institutions. Secure more grants. Increase salaries of all faculty to ensure retention. Update all faculty technology and IT technology so faculty can go on line quicker and deliver on line classes with the faster technology. Provide coordinators with administrative support for typing, banner entries, journal entries, equipment and supplies ordering (things workstudies can’t do, and Deans secretaries are too busy to do for coordinators). Provide better data collection and analysis support for programs that have external accreditation reports. • Great operating and administering this College. • People in TV station are not doing their job. Some are slackers and some don’t care for employees. • When faculty offices are filthy and/or equipment is antiquated, it presents a cheap image of the college. We can’t control if faculty choose to work in a pig sty, but we can control office furniture, paint, ceiling, carpet stains and light/window fixtures. • Keep up with the good work. • It is amazing the opportunities EPCC affords high school students. Way to be progressive! • Overall great! • My classrooms frequently have broken desks and/or not enough desks. My classes fill at 40 and there are only 32 desks available at different times throughout the semester. • Great job! Implementation of decisions concerning maintenance should be enforced. Part VIII. Comments Please register your comments on the operation of the College. FACULTY • The administration embarks upon needed projects like “Achieving the Dream”, but I never get information on them. I actually teach developmental courses, but we part time faculties know nothing about what is going on. EPCC lags way behind resource development. The annual level of external funds received is the same as when the college had 18,000 students, roughly $8 million year. Crazy. It represents a lack of leadership and skills, along with no requirement or expectations around resource development, such as rewards for effectiveness and penalties for lack of effectiveness. The College’s administrative structure in two critical areas is hurting students and the problem has never been addressed: instructional technology and student support services, primarily tutoring. IT-why are there multiple overlapping departments? It and ACS should not be separate departments. At VV we have one open lab that is overflowing, while several labs upstairs have fewer students. More importantly we need a total rethink about how we use technology. We are so behind the universities that our transfer students are at a major disadvantage when they transfer. Tutoring-Faculty just received an email with a huge number of flyers for multiple tutoring programs for each campus. These should be one tutoring center on each campus-the staff can sort out which funding can be used for which student. We need to look at it from the student’s perspective; not by funded or outdated administrative lines. One more issue: Our transfer course curriculum needs to be benchmarked against the public universities curriculum. Some departments do this on their own, but others refuse to. Only the students suffer by being underprepared when they transfer. The College needs full time department heads for instructional areas at least the larges ones like ESL, English, Math, etc. These are not part time jobs that can be assumed by rotating faculty members who do it for release time (usually only for one course). Employee Survey Spring 2010 Comments Part VIII. Comments Please register your comments on the operation of the College. WORKSTUDY • I would like for the parking lot to be bigger allowing us more parking space. • I would like EPCC to offer more opportunities for workstudy. • Need better, open, honest communication. Students should be first priority. Don’t forget the adult college student-the taxpayer student. • I believe we will be happy if we could have an information booth (general information). I think we need more opportunities of jobs. Students need more workstudies opening, and especially in summer. • I think that we need an information booth for the first time students. We need more workstudies jobs. We need more space in the cafeteria. • More nutrition based snacks. • Instead of investing so much money on a new telephone system, which we had already, that money should have been spent in doing something for sports, like a gym, soccer court, etc. as well as fixing the sinks in the ladies rooms which are hard to make them turn on. • College need to offer more information for the students about the programs available, also, the career and services. It would be nice if there was a person who could do this. • Good working operations overall. • Rio Grande is a great campus and so far I am happy with its performance. There are several departments that might need more improvement with equipment but overall it’s great. • I believe that EPCC Transmountain should look into better ways of handling weather conditions. For example, when it rains the entrance is closed off because of flooding in the rear. You have so much landscaping which should be made into parking!! Now for the desks in the classrooms, they are so small that you can’t take notes and have enough room to hold your books or notebooks. • I think the campus at Rio Grande should expand. It should be bigger. Lunch should be free. • Very good. • Rio Grande campus needs more space due to students over populate the cafeteria, food variety and different activities to keep students out of stress, better organization in campus life, professional people to know how to teach students in Plato, math and Pass program. Really the college needs is simply painting it. • I have had a wonderful experience so far at the Northwest library, but just for your knowledge, maybe the college should check the library methods. • Even though I was lucky to get a workstudy job. I strongly believe that those students that don’t qualify because they are not receiving financial aid, does not mean they don’t would benefit from working part time. They need to be considered also. Computer has been running slow and when taking a time test, it really affect that when they freeze or work slow, it affects performance. More space needed to be allocated for programs like Administrative Assistant. Fifteen students per class is too small and classes need to be offered other semesters other than a specific semester time. Part VIII. Comments Please register your comments on the operation of the College. WORKSTUDY • My job I love and the environment which I work in, I have noticed that the department which I work in requires being involved with all the other campuses and there is not feedback from other campuses. • It is the best place to start your college career. • The college has very good operation in the area and has goo careers to study in and it also has flexible schedules when you can attend class. • I just want to let you know that I like the job and haven’t had any problems. Overall everything is good. Employee Survey Spring 2010 Comments Part VIII. Comments Please register your comments on the operation of the College. WITHOUT INDICATION OF CLASSIFICATION: • EPCC is one of the best places to work in El Paso. • The Dean’s office staff is very professional and knowledgeable. They do a great job supporting the needs of the campus. • It is very organized and student friendly. • There is too much emphasis on technology and not enough on teaching. It seems as if the administration is of the belief that technology is a penance for bad/poor teaching. This is sad! We are becoming like many colleges, a consumer for the latest “tech” tries! • Just wanted to share how I feel. I feel at the Student Services Center office, the people that work there is in constant danger. I feel we need 24/7 campus police at all times. I feel this building is very unsafe. A few months ago the building has a strange odor. It smelled like gas and we called maintenance and we were never asked to leave the building. That is very dangerous. Also campus police need to be here at all times, especially when the offices close at 6 p.m. • I really need a bus to take students on Field trips. Thanks! • It would be great to see a few Life Style initiatives. Vending machines with healthier choices, getting people to put trash in its place. Everyone acquiring better organizational skills. Restrooms cleanliness. EPCC is a great place to start, but we do not ask enough of ourselves or students to really prepare the community for the future. The students are capable of more than we request of them, we are too. • No complain at all. • The leadership of the college seems to place little importance on the financial aspect of the operation of the college and how it can cut practices that are not generating income and find methods to save costs. Unfunded positions are created frequently which seem unnecessary and where functions of the position could be integrated with existing positions. The administrative team does not strive to work as a team and individuals are concerned with their own agenda rather than what is best for the institution as a whole. There seems to be much discussion but very little action and decisions are slow in coming. Certain individuals are allowed to have more power or control and thwart the decision making process. The inevitably impacts the amount of funds that can be funneled to the employees for better yearly increases, bonuses, or upgrades. If resources were handled properly, there would be no need to raise tuition for students. • Continue to strive to improve all services at EPCC, push mission/vision and outline objectives and goals • TM campus is excellent • Achieving the Dream should not be measured by how many graduate in a given year but by whether or not the can actually read, write, and do mathematical computations. Some teachers feel pressured to pass students so their attrition rate will not be held against them. What good does it do to pass students who should have failed and pass out A’s like candy? Part VIII. Comments Please register your comments on the operation of the College. WITHOUT INDICATION OF CLASSIFICATION: • Graffiti is not being addressed. It is allowed to stay on the walls in stairways too long. They are beginning to look bad. • I feel there is a need for more CE courses for kids ages 8-15 (exercise course). Achieving the dream is a wonderful program; however, many employees are not aware of what it is or how to get involve (Too bad it’s almost over). A company picnic could increase the moral among employees. It will be a good thing to do. • Hiring procedure and salaries/benefits need a good look. Insurance is getting really bad, it is not an incentive anymore. Staff scholarship is barely satisfactory. Need to look into lower book prices for EPCC. • Wireless access at TM in the portables is horrid and compromises teaching. Landlines are scheduled to be put in, but no date has been given. In the meantime the college could purchase and access point to boost the signal (no more than $200) to take care of the problem, but instead insists on not giving students and teachers the tools needed to fully work toward the college’s mission statement. From where I sit, it seems that upper-level administration (and I’m not talking about Deans here) only care about the bottom line and do not really want to help students improve their quality of life, and do not want to help them contribute economically or culturally to the area. If this were so, the college would: Understand that student learning and student satisfaction are not correlates, Lower caps on skills classes so that students could get more one-to-one time with instructors and/or lower instructor loads from 5 preps to 4 for full time faculty, Provide tutorial services at each campus discretionary funds to better help the distinct populations they serve, Make sure that MdP actually has an open computer lab (the college should be so ashamed-I am and I don’t even work there), Can you say without shame that we have a college campus without an open computer lab? And we’re supposed to be lauded? A campus that serves some of our most economically challenged students? A campus that serves a proportionally high number of minority students? I don’t care how dumb the college was when buying the property, to be a functional college campus in the 21st century they need an open computer lab. It’s flat out discrimination or apathy. Probably both. • It has been a great experience to work in the college. I enjoy my work, the environment and the team that my boss and I have created with time. Thank you for the opportunity of being part of the staff at El Paso Community College as a workstudy which is an excellent program and opportunity. • We need higher salaries. We are falling behind other institutions. For such a raise amount of students, salaries should be higher. I am making just a little bit over a first year elementary teacher. • It’s good and promptly how it operates well organized on how to process applications but needs a little more work on Financial Aid how it processes the payment on time. • I think the Rio Grande campus should expand. It should be bigger. Lunch should be free. • I feel that overall the operation of the college is being done very effectively. • Need more equipment and lab areas. Enrollment of students increase, but no new equipment or additional lab space. • Housekeeping at RG is not good at all. Hallways, cafeteria, classrooms are always dirty. Poor ventilation in restrooms. They need to put deodorizers in restrooms. • Library has too many other departments that take a lot of space. That space could be use for student services. Testing center should be open Friday afternoon. Part VIII. Comments Please register your comments on the operation of the College. WITHOUT INDICATION OF CLASSIFICATION: • Make hiring process fairer; the biggest complaint is that unless you are connected, you cannot get a job here. Hire more people on their skills, and not just because they already work here. • Need better janitorial services. Restrooms are always filthy. Better food needs to be offered. • I love that ancillary part time faculty are treated as important colleges and are even allowed to attend the retreats. I feel a part of the college and actually look forward to meetings. • At the VV campus there are several sections of sidewalk that are either raised or sunk in. I tripped and fell on my face less than a year ago. I followed all reporting procedures, but all along, the main concern seemed to be “proper reporting procedures”. I insisted that my main concern was in eliminating this hazard. I specified my own accident site along with numerous others. No one got back with me and the same danger zones are there. I know of two other teachers who have tripped. Obviously, the “reporting procedures” do not lead to getting to the roof of the problem! • For students new to the college especially when they first express interest in admission is still difficult and confusing. VV admission process is a nightmare. Customer service at VV is poor to non existent. MDP administrative staff much better. I encourage students to use this campus. Counselors still give contradictory on incomplete information of VV and RG. ASC staff need customer service training especially cashier and HR. EPCC is a great school…truly a great place to start! • There needs to be remodeling and update facilities. • Faculty salaries are an embarrassment. I have been here 18 years and now have a second job to maintain my standard of living. There is little effort to deal with inadequate tenure faculty, yet those who have been here 25 to 30 years make 50% more than I do. No wonder they don’t want to retire. Faculty development in our fields is not supported at all. In fact, I have heard faculty refuse to assign homework that they have to grade because it takes their time. Quality is an issue. • Overall, very poor leadership in the college. • Disciplinary issues among students are handled too tightly at EPCC. Please let us learn lessons from Colleges and Universities where innocent lives have been unnecessary taken by troubled students. I do not always feel safe around my students. I want to be assuring that unruly students will be fairly addressed about behavioral issues before they escalate to something furious. • We’d like to have options beyond Subway. Also a copy machine for students in the A building not just in the library. • Leadership need to be more visible on campus. • We need an employee lounge at SSC building. The old lounge was taken away, please bring it back. • Registrar and Admissions need a lot of training on how to deal with customer service. They look tired, sad, and upset. Our students are our salary. If we don’t have students, we don’t have a job. We are not doing any favor to them. They are doing a favor to us by enrolling in the college. • I truly believe that all staff, faculty, and especially students would benefit from a campus to campus shuttle system. Part VIII. Comments Please register your comments on the operation of the College. WITHOUT INDICATION OF CLASSIFICATION: • When we allow students to enroll weeks after classes have started, we have stopped focusing on the students. At general session, we have heard all the reasons why students are not successful when allowed late enrollment, yet it is a common EPCC business practice to do so. Through the concept of shared governance, public displays of solicited feedback are apparent as are written and electronic surveys, however the acceptance, utilization and implementation of requested suggestions/ideas/opinions rarely form part of EPCC business practices. Repair/Construction and Maintenance service needs attention. Individual staff members are excellent employees with professional skills and attitudes. However, the response time to service requests is unacceptable. When checking on the status of submitted work requests, comments to the effect that “it has not been a year since you submitted your request” are deplorable, not humorous in the least, closer to the truth and extremely frustrating. • The college has very good operation in the area and has good careers to study in and it also has flexible schedules when you can attend class.