College of San Mateo Program Review: ESL Center
Student Satisfaction Survey: Quantitative Data
Office of Planning, Research, and Institutional Effectiveness
7/06/09 v.2
Note:    The   number   of   responses   for   each   survey   item   varies.
Students   were   provided   with   the   option   to   complete   only   those   survey   items   in   which   they   had   sufficient   experience   to   comment.
Narrative   comments   to   open ‐ ended
questions   are   provided   in   a   separate   document.
QUESTION   #   2:   “Overall,   how   would   you   rate   the   quality   of   the   lab   services   you   received?”
(n=221   respondents)
Excellent
Very   Good
Good
Fair
Poor
Count
90
88
39
4
0
Percent
40.7%
39.8%
17.6%
1.8%
0.0%
QUESTION   #   3:    “Overall,   was   the   lab   staff   helpful?”
(n=217   respondents)
Yes
No
Count
213
4
Percent
98.2%
1.8%
QUESTION   #   4:    “Were   the   procedures   for   using   the   lab   clear   and   easy   to   follow?”
(n=218   respondents)
Yes
No
Count
213
5
Percent
97.7%
2.3%
QUESTION   #   5:    “Did   you   understand   what   lab   activities   were   expected   of   you?”
(n=218   respondents)
Yes
No
Count
212
6
Percent
97.2%
2.8%
1

College of San Mateo Program Review: ESL Center
Student Satisfaction Survey: Quantitative Data
Office of Planning, Research, and Institutional Effectiveness
7/06/09 v.2
QUESTION   #   6:    “Was   the   lab   available   when   you   needed   it?”
(n=218   respondents)
Always
Most   of   the   time
Sometimes
Rarely
Never
Count
93
89
30
7
1
Percent
42.3%
40.5%
13.6%
3.2%
0.5%
QUESTION   #   7:    “Were   you   able   to   get   help   when   you   needed   it   in   this   lab?”
(n=217   respondents)
Always
Most   of   the   time
Sometimes
Rarely
Never
Does   not   apply
Count
115
74
26
1
1
3
Percent
53.0%
34.1%
12.0%
0.5%
0.5%
1.4%
QUESTION   #   8:    “Were   individual   meetings   with   faculty   helpful?”
(n=167   respondents)
Very   helpful
Somewhat
Not   helpful   helpful
Count
113
51
3
Percent
67.7%
30.5%
1.8%
23.7%
*I   did   not   have   individual   meetings   52
*Note:    Percentages   reported   above   exclude   students   who   did   not   have   individual   meetings
Question   #9:   “ Were the learning resources (e.g., workbooks, course materials) you needed to complete your lab activities or classroom assignments readily available?”
(n=207   respondents)
Always
Most   of   the   time
Sometimes
Count
146
46
14
Percent
70.5%
22.2%
6.8%
Rarely
Never
*Does   not   apply
1
0
10
0.5%
0.0%
4.6%
*Note:    Percentages   reported   above   exclude   students   who   responded   “Does   not   apply”
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College of San Mateo Program Review: ESL Center
Student Satisfaction Survey: Quantitative Data
Office of Planning, Research, and Institutional Effectiveness
7/06/09 v.2
Question   #10:   “ Was the equipment (e.g., computers, software, microscopes, etc.) you needed to complete your lab activities and/or classroom assignments readily available and working properly?”
(n=210   respondents)
Always
Most   of   the   time
Sometimes
Count
140
60
10
Percent
66.7%
28.6%
4.8%
Rarely
Never
*Does   not   apply
0
0
8
0.0%
0.0%
3.7%
*Note:    Percentages   reported   above   exclude   students   who   indicated   “Does   not   apply”
QUESTION   #   11:    “To   what   extent   did   your   work   in   this   lab   help   your   academic   performance   in   courses   linked   to   the   lab   or   supported   by   this   lab?
(For   example,   you   use   the   Math
Resource   Center   and   are   also   enrolled   in   a   Math   course.)”
(n=195   respondents)
Very   helpful
Somewhat
Not   helpful   helpful
Count
134
60
1
Percent
68.7%
30.8%
0.5%
*   I   am   not   enrolled   in   a   course   linked   to   this   lab
23
10.6%
*   Note:    Percentages   reported   above   exclude   students   who   are   not   enrolled   in   a   linked   course
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College of San Mateo Program Review: ESL Center
Student Satisfaction Survey: Quantitative Data
Office of Planning, Research, and Institutional Effectiveness
7/06/09 v.2
QUESTION   #   12:     “Based   on   your   overall   experience   in   the   ESL   Center   this   semester,   please   indicate   the   extent   to   which   you   have   made   gains   or   progress   in   the   following   learning   objectives   identified   below:”
I   can...
Major/Moderate
Progress
Express   ideas   and   provide   supporting   evidence   effectively   in   writing        (n=   143)
Express   ideas   and   provide   supporting   evidence   effectively   orally              (n=201)
Comprehend,   interpret,   and   analyze   information   I   read            (n=169)
Comprehend,   interpret,   and   analyze   information   I   hear           (n=197)
Communicate   effectively   in   a   group   or   team   situation               (n=168)
Comprehend,   interpret,   and   analyze   numerical   and   or   quantitative   calculations            (n=64)
Interpret   graphical   representations   of   quantitative   information   (e.g.
graphs)            (n=62)
Effectively   identify,   develop,   and   evaluate   arguments
(n=129)
91.6%
85.1%
90.5%
87.8%
76.8%
75.0%
74.2%
73.6%
Effectively   assess   the   legitimacy   or   adequacy   of   different   types   of   information        (n=110)
Work   effectively   with   others   of   diverse   backgrounds
(n=170)
80.0%
82.9%
Identify   ethical   issues   and   evaluate   their   consequences              (n=153)
81.0%
Acknowledge   the   value   of   diverse   opinions   and   perspectives            (n=167)
86.2%
*Note:    Responses   exclude   students   who   indicated   “Does   not   apply”
Minor/No   Progress
8.4%
14.9%
9.5%
12.2%
23.2%
25.0%
25.8%
26.4%
20.0%
17.1%
19.0%
13.8%
4