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College of San Mateo Program Review: ESL Center
Student Satisfaction Survey: Quantitative Data
Office of Planning, Research, and Institutional Effectiveness
7/06/09 v.2
LABS & LEARNING CENTERS STUDENT SATISFACTION SURVEY
SPRING 2009
QUANTITATIVE DATA
ESL Center
Note: The number of responses for each survey item varies. Students were provided with the option to complete only those survey items in which they had sufficient experience to comment. Narrative comments to open‐ended questions are provided in a separate document. QUESTION # 2: “Overall, how would you rate the quality of the lab services you received?” (n=221 respondents) Excellent Very Good Good Fair Poor Count 90 88 39 4 0 Percent 40.7% 39.8% 17.6% 1.8% 0.0% QUESTION # 3: “Overall, was the lab staff helpful?” (n=217 respondents) Yes No Count 213 4 Percent 98.2% 1.8% QUESTION # 4: “Were the procedures for using the lab clear and easy to follow?” (n=218 respondents) Yes No Count 213 5 Percent 97.7% 2.3% QUESTION # 5: “Did you understand what lab activities were expected of you?” (n=218 respondents) Yes No Count 212 6 Percent 97.2% 2.8% 1 College of San Mateo Program Review: ESL Center
Student Satisfaction Survey: Quantitative Data
Office of Planning, Research, and Institutional Effectiveness
7/06/09 v.2
QUESTION # 6: “Was the lab available when you needed it?” (n=218 respondents) Always Most of the time Sometimes Rarely Never Count 93 89 30 7 1 Percent 42.3% 40.5% 13.6% 3.2% 0.5% QUESTION # 7: “Were you able to get help when you needed it in this lab?” (n=217 respondents) Always Most of the time Sometimes Rarely Never Does not apply Count 115 74 26 1 1 3 Percent 53.0% 34.1% 12.0% 0.5% 0.5% 1.4% QUESTION # 8: “Were individual meetings with faculty helpful?” (n=167 respondents) Count Percent Very helpful 113 67.7% Somewhat helpful 51 30.5% Not helpful 3 1.8% *I did not have individual meetings 52 23.7% *Note: Percentages reported above exclude students who did not have individual meetings Question #9: “Were the learning resources (e.g., workbooks, course materials) you
needed to complete your lab activities or classroom assignments readily available?” (n=207 respondents) Count Percent Always 146 70.5% Most of the time 46 22.2% Sometimes 14 6.8% Rarely 1 0.5% Never 0 0.0% *Does not apply 10 4.6% *Note: Percentages reported above exclude students who responded “Does not apply” 2 College of San Mateo Program Review: ESL Center
Student Satisfaction Survey: Quantitative Data
Office of Planning, Research, and Institutional Effectiveness
7/06/09 v.2
Question #10: “Was the equipment (e.g., computers, software, microscopes, etc.) you
needed to complete your lab activities and/or classroom assignments readily available
and working properly?” (n=210 respondents) Count Percent Always 140 66.7% Most of the time 60 28.6% Sometimes 10 4.8% Rarely 0 0.0% Never 0 0.0% *Does not apply 8 3.7% *Note: Percentages reported above exclude students who indicated “Does not apply” QUESTION # 11: “To what extent did your work in this lab help your academic performance in courses linked to the lab or supported by this lab? (For example, you use the Math Resource Center and are also enrolled in a Math course.)” (n=195 respondents) Count Percent Very helpful 134 68.7% Somewhat helpful 60 30.8% Not helpful 1 0.5% * I am not enrolled in a course 23 10.6% linked to this lab * Note: Percentages reported above exclude students who are not enrolled in a linked course 3 College of San Mateo Program Review: ESL Center
Student Satisfaction Survey: Quantitative Data
Office of Planning, Research, and Institutional Effectiveness
7/06/09 v.2
QUESTION # 12: “Based on your overall experience in the ESL Center this semester, please indicate the extent to which you have made gains or progress in the following learning objectives identified below:” I can... Major/Moderate Progress Express ideas and provide supporting evidence 91.6% effectively in writing (n= 143) Express ideas and provide supporting evidence 85.1% effectively orally (n=201) Comprehend, interpret, and analyze information I 90.5% read (n=169) Comprehend, interpret, and analyze information I 87.8% hear (n=197) Communicate effectively in a group or team 76.8% situation (n=168) Comprehend, interpret, and analyze numerical and 75.0% or quantitative calculations (n=64) Interpret graphical representations of quantitative 74.2% information (e.g. graphs) (n=62) Effectively identify, develop, and evaluate arguments 73.6% (n=129) Effectively assess the legitimacy or adequacy of 80.0% different types of information (n=110) Work effectively with others of diverse backgrounds 82.9% (n=170) Identify ethical issues and evaluate their 81.0% consequences (n=153) Acknowledge the value of diverse opinions and 86.2% perspectives (n=167) *Note: Responses exclude students who indicated “Does not apply” Minor/No Progress 8.4% 14.9% 9.5% 12.2% 23.2% 25.0% 25.8% 26.4% 20.0% 17.1% 19.0% 13.8% 4 
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