Classified Staff Campus Climate & Satisfaction Survey
2010-2012 Comparative Data
Notes:
 Data compare the total percentages of respondents who “Agree” or
“Strongly Agree” with each question item.

“Change” represents the change, expressed in percentage points, in
percent share of the total.

“---“ indicates a comparable question was not asked in that year in this
particular survey instrument.

Trendlines are illustrative and are not to scale.

Total respondents: Spring 2010, n=44; Spring 2011, n=48; Spring 2012, n=49.
Personal Interactions at CSM
1. Interaction with students
2. Interaction with staff
3. Interaction with faculty
4. Interaction with administrators
5. Interaction with district personnel
Trend
2010 - 2012
Change
‘10-‘12
1.0
(1.1)
4.1
9.2
8.4
Change
‘11-‘12
4.3
0.0
12.5
18.8
(3.8)
Trend
2010 - 2012
Change
‘10-‘12
Change
‘11-‘12
100.0
100.0
91.3
95.7
95.7
93.5
88.6
80.9
7.1
9.5
0.6
6.0
7.9
8.1
7.0
5.3
2.1
6.4
(2.3)
4.2
10.9
6.8
6.8
4.2
81.8
(3.9)
(2.6)
2010
92.9
92.8
83.4
82.5
70.8
2011
89.6
91.7
75.0
72.9
83.0
2012
93.9
91.7
87.5
91.7
79.2
2010
2011
2012
92.9
90.5
90.7
89.7
87.8
85.4
81.6
75.6
97.9
93.6
93.6
91.5
84.8
86.7
81.8
76.7
85.7
84.4
Impressions of CSM
1. CSM is…Friendly
2. CSM is…Welcoming
3. CSM is…Respectful
4. CSM is…Safe
5. CSM is…Tolerant of diversity
6. CSM is…Caring
7. CSM is…Improving
8. CSM is…Tolerant of differing
perspectives & ideas
9. CSM is…Cooperative
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10. CSM is…Up-to-date
11. CSM is…Cutting edge
12. CSM is…Changing with the times
13. CSM is…Concerned about me as
an individual
14. CSM is…Intellectually challenging
15. CSM is…Academically rigorous
Change
‘10-‘12
8.2
2.8
0.8
15.4
Change
‘11-‘12
6.6
6.6
1.9
12.7
94.4
97.1
12.6
25.7
16.0
20.6
97.9
97.9
0.3
0.0
88.4
91.3
86.7
(1.7)
(4.6)
93.0
97.8
100.0
7.0
2.2
85.0
74.4
86.0
1.0
11.6
86.0
93.0
91.1
5.1
(1.9)
100.0
97.8
100.0
0.0
2.2
61.1
59.5
66.7
5.6
7.2
63.2
51.2
63.6
0.4
12.4
72.5
68.9
77.3
4.8
8.4
87.5
85.0
88.1
0.6
3.1
74.4
79.5
86.7
12.3
7.2
70.0
65.1
83.7
13.7
18.6
80.5
75.6
88.4
7.9
12.8
78.0
75.6
80.4
2.4
4.8
52.8
66.7
60.5
7.7
(6.2)
57.9
48.6
58.1
0.2
9.5
84.2
84.2
94.9
10.7
10.7
2010
82.5
55.0
82.9
63.2
2011
84.1
51.2
81.8
65.9
2012
90.7
57.8
83.7
78.6
81.8
71.4
78.4
76.5
97.6
Trend
2010 - 2012
Overall Attitude Toward CSM
1. I am proud to say that I am an
employee of CSM.
2. I would recommend CSM to a family
member or friend who is looking for a
job.
3. I would recommend CSM to a family
member or a friend who is a
prospective student.
4. I expect that I will still be working for
CSM in 5 years.
5. If I were to start over, I would choose
to work at CSM.
6. Overall, I like working for CSM.
Career Opportunities
1. My supervisor encourages me to
build a career at CSM.
2. There is opportunity here for people
to advance their careers.
3. Staff are evaluated in an
appropriate and reasonable manner.
4. Procedures and policies for hiring
staff are clearly stated.
5. I feel that excellence in my job is
acknowledged.
6. Overall, supervisors listen and
respond to classified staff concerns.
7. There is high respect for classified
staff in my area.
Communications
1. There is open, two-way
communication in my department/
division.
2. There is open, two-way
communication between departments
and/or between divisions.
3. There is open, two-way
communication throughout the college.
4. At CSM, conflicts are handled civilly.
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College of San Mateo
Classified Staff Campus Climate & Satisfaction Survey: 2010-2012 Comparative Data
5. CSM gives me information about the
things I need to know.
6. Overall, I feel informed and aware
of College matters that affect me.
7. I am provided with adequate
information about institutional planning
activities and efforts.
8. I understand my role in managing
conflict.
9. CSM offers constructive avenues for
managing conflict.
10. I feel that the CSM encourages the
free and open discussion of
controversial topics.
11. CSM regularly reviews all policies,
procedures, and publications to assure
accurate representation of its services.
Change
‘10-‘12
(0.2)
Change
‘11-‘12
(0.0)
72.1
1.4
9.1
64.4
75.0
3.2
10.6
76.9
85.4
90.0
13.1
4.6
72.2
74.3
82.4
10.2
8.1
73.7
66.7
79.1
5.4
12.4
81.1
71.9
78.8
(2.3)
6.9
95.3
93.5
100.0
4.7
6.5
94.7
97.7
100.0
5.3
2.3
87.8
86.7
95.5
7.7
8.8
92.9
88.6
93.6
0.7
5.0
92.5
97.7
93.5
1.0
(4.2)
95.3
95.7
97.8
2.5
2.1
88.1
93.5
95.7
7.6
2.2
91.2
87.2
94.4
3.2
7.2
95.3
97.8
100.0
4.7
2.2
95.3
83.7
97.8
91.5
100
97.8
4.7
14.1
2.2
6.3
90.7
91.5
97.9
7.2
6.4
87.8
89.4
87.2
(0.6)
(2.2)
82.1
69.0
76.1
(6.0)
7.1
2010
70.7
2011
70.5
2012
70.5
70.7
63.0
71.8
Trend
2010 - 2012
Co-Workers
1. I have good working relationships
with my co-workers who are staff.
2. I have good working relationships
with my co-workers who are faculty.
3. Employees in my work area work
effectively as a team.
4. Co-workers care about each other at
CSM.
5. Faculty members with whom I interact
treat me with respect.
6. Staff members with whom I interact
treat me with respect.
7. Administrators with whom I interact
treat me with respect.
8. Most faculty are genuinely interested
in teaching and their students.
9. Providing excellent "customer
service" is valued in my area.
Job Attitude
1. I like my job.
2. My job gives me the opportunity to
use my skills and talents.
3. I get a sense of accomplishment from
my work.
4. I am given the freedom to make
decisions that affect my work.
5. CSM provides an environment that
encourages personal growth.
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College of San Mateo
Classified Staff Campus Climate & Satisfaction Survey: 2010-2012 Comparative Data
6. I have the work or office space I
need to do my job effectively.
7. I have the equipment I need to do my
job effectively.
8. I feel I have control over what workrelated tasks I undertake.
9. My ideas for improving my unit are
taken seriously.
Change
‘10-‘12
11.0
Change
‘11-‘12
(1.6)
91.5
3.1
(0.0)
87.2
84.8
5.7
(2.4)
75.6
77.8
81.8
6.2
4.0
85.7
87.0
84.0
(1.7)
(3.0)
85.4
76.7
87.0
1.6
10.3
11.1*
28.6*
12.5*
1.4*
(16.1)*
75.0
76.6
79.2
4.2
2.6
75.6
69.0
78.3
2.7
9.3
92.7
93.0
86.0
(6.7)
(7.0)
78.6
73.3
71.7
(6.9)
(1.6)
65.0
62.8
55.8
(9.2)
(7.0)
44.2
41.3
51.1
6.9
9.8
81.4
95.3
83.3
84.4
91.3
84.4
91.3
91.7
91.1
9.9
(3.6)
7.8
6.9
0.4
6.7
82.1
95.2
82.2
0.1
(13.0)
76.2
84.4
87.0
10.8
2.6
75.0
82.2
80.0
5.0
(2.2)
70.0
74.4
76.7
6.7
2.3
63.2
66.7
72.2
9.0
5.5
2010
74.4
2011
87.0
2012
85.4
88.4
91.5
79.1
Trend
2010 - 2012
Recognition
1. I am recognized when I do good
work.
2. I feel valued as an individual on
campus.
3. Someone else usually gets the credit
for the work I've done.*
4. I am appreciated when I put in extra
effort.
5. I feel that CSM is genuinely
concerned with my welfare.
Workload
1. My workload has increased in the
last year.
2. My workload is manageable and
appropriate to my assignment.
3. My job description accurately
reflects what I do in my job.
4. My work unit is adequately staffed.
Supervision
1. My supervisor understands my work.
2. My supervisor treats me with respect.
3. My supervisor praises me when I do
good work.
4. I can count on my supervisor's support
when I face tough issues.
5. My supervisor provides me with
feedback about the quality of my work.
6. My supervisor keeps me informed
about changes that affect my work.
7. My supervisor motivates me to
perform my best.
Training & Professional Development
1. CSM makes paid time available to
me for training or professional
development activities.
*Note that the question-item is worded negatively.
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College of San Mateo
Classified Staff Campus Climate & Satisfaction Survey: 2010-2012 Comparative Data
2. I have access to training or
professional development activities I
choose to participate in.
3. I have received enough training and
education to work effectively.
4. I am encouraged to learn new skills.
5. I have opportunities to attend
conferences, workshops, or training
relevant to my job.
Change
‘10-‘12
17.4
Change
‘11-‘12
8.7
90.2
11.3
(0.7)
71.4
66.7
78.4
73.2
16.9
11.7
7.0
6.5
90.5
88.9
97.8
7.3
8.9
90.7
93.0
87
93.3
90.9
88.9
0.2
(4.1)
3.9
(4.4)
84.6
86.0
97.5
12.9
11.5
34.2*
33.3*
20.5*
(13.7)*
(12.8)*
68.4
66.7
86.4
18.0
19.7
78.1
83.3
83.3
5.2
0.0
92.3
90.6
97.0
4.7
6.4
92.1
87.8
95.6
3.5
7.8
82.1
95.3
97.7
15.6
2.4
86.8
100.0
95.2
8.4
(4.8)
29.7*
25.0*
24.4*
(5.3)*
(0.6)*
8.6*
9.3*
10.0*
1.4*
0.7*
68.0
61.3
80.6
12.6
19.3
2010
55.6
2011
64.3
2012
73.0
78.9
90.9
61.5
61.5
Trend
2010 - 2012
Work & Family/Life Balance
1. My work schedule allows time for my
personal/family responsibilities.
2. I am satisfied with my schedule.
3. I can balance my personal/family
responsibilities with my current
workload.
4. CSM values a work/life balance.
Diversity Awareness
1. I perceive racial or ethnic tensions on
campus.*
2. The right of faculty to present
unpopular or controversial ideas in the
classroom is valued and respected.
3. Men and women are treated equally
at CSM.
4. I have confidence that CSM handles
complaints of sexual harassment fairly.
5. CSM is supportive of all students-regardless of ethnicity, gender,
religious beliefs, lifestyle, background,
age, or sexual orientation.
6. CSM is supportive of all employees-regardless of ethnicity, gender,
religious beliefs, lifestyle, background,
age, or sexual orientation.
7. Other faculty, administrators, and
staff at CSM are respectful of my
background and values.
8. At times, because of my background,
I feel isolated within the CSM
community.*
9. I think that sexual harassment is a
problem at CSM.*
10. I feel CSM has a culturally diverse
curriculum.
*Note that the question-item is worded negatively.
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College of San Mateo
Classified Staff Campus Climate & Satisfaction Survey: 2010-2012 Comparative Data
11. CSM effectively accommodates
students with disabilities.
12. CSM effectively accommodates
employees with disabilities.
13. The College has provided me with
opportunities to increase my
understanding of diverse groups (i.e.,
different ethnicities, disabled, gender,
age, alternative life styles, etc. ).
14. I believe CSM is supportive of LGBT
students (Lesbian, Gay, Bisexual, and
Transgender/Transsexual).
15. I believe CSM is supportive of LGBT
employees (Lesbian, Gay, Bisexual, and
Transgender/Transsexual).
Change
‘10-‘12
10.9
Change
‘11-‘12
(0.4)
94.3
16.5
4.8
79.1
95.1
14.0
16.0
---
88.9
94.9
N/A
6.0
---
94.3
97.4
N/A
3.1
100.0
100.0
100.0
0.0
0.0
79.4
83.3
89.5
10.1
6.2
85.4
90.9
95.5
10.1
4.6
58.5
76.1
80.0
21.5
3.9
90.7
93.3
97.8
7.1
4.5
78.4
89.7
95.0
16.6
5.3
93.1
95.1
92.9
(0.2)
(2.2)
92.9
91.3
92.9
(0.0)
1.6
94.3
92.9
88.9
(5.4)
(4.0)
88.9
100.0
94.4
5.5
(5.6)
96.9
100.0
100.0
3.1
0.0
95.3
97.9
97.7
2.4
(0.2)
2010
83.8
2011
95.1
2012
94.7
77.8
89.5
81.1
Trend
2010 - 2012
Campus & Facilities
1. I feel safe on campus during daylight
hours.
2. I feel safe on campus during the
evening or at night.
3. Overall, Campus Security provides
high quality services to the CSM
community.
4. Campus facilities (i.e., classrooms,
washrooms, offices) are adequately
maintained.
5. Campus landscaping is adequately
maintained.
6. Offices and classrooms are clean,
neat, and conducive to learning.
Equipment & Technology
1. The college maintains and upgrades
technology and equipment to meet
instructional needs.
2. Computer equipment provided is
adequate to meet my needs.
3. The college plans for and supports
technology innovation.
4. CSM supports technology services to
ensure that instructional needs are
being met.
5. CSM maintains educational
equipment and materials in good
working condition.
6. When I have technical problems with
equipment, I receive prompt technical
support.
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College of San Mateo
Classified Staff Campus Climate & Satisfaction Survey: 2010-2012 Comparative Data
Change
‘10-‘12
Change
‘11-‘12
88.5
35.9
9.6
88.6
93.0
10.9
4.4
87.5
78.4
90.0
2.5
11.6
54.5
54.5
71.0
16.5
16.5
63.2
65.0
73.9
10.7
8.9
88.0
79.3
93.5
5.5
14.2
77.3
81.5
88.9
11.6
7.4
54.5
85.0
91.7
37.2
6.7
62.1
67.7
80.0
17.9
12.3
64.0
68.8
78.6
14.6
9.8
76.9
75.9
90.3
13.4
14.4
81.0
76.9
84.2
3.2
7.3
82.6
82.8
90.9
8.3
8.1
60.7
72.2
85.2
24.5
13.0
---
87.5
92.5
N/A
5.0
---
85.7
95.8
N/A
10.1
2010
2011
2012
52.6
78.9
82.1
Trend
2010 - 2012
Programs & Services
1. Computer labs maintain sufficient
operating hours to meet the needs of
students.
2. If necessary, I know where to refer
students for various campus support
services.
3. Overall, CSM provides high quality
student support services (e.g.,
counseling, financial aid, health services,
EOPS, etc.).
4. Adequate tutorial services are
provided to meet the needs of students.
5. Curricular and instructional
innovations can be readily initiated.
6. Instructional programs are consistent
with the goals of CSM’s mission
statement.
7. CSM assesses Student Learning
Outcomes and uses the results to make
improvements.
8. CSM encourages the use of various
teaching methodologies to
accommodate the different learning
styles of students.
9. Courses are offered regularly to
provide students the opportunity to
complete their program of study within
a reasonable time.
10. Instructional programs reflect the
educational needs of students and
surrounding communities.
11. Student Services programs reflect
the educational needs of students and
surrounding communities.
12. Instructional programs are assessed,
reviewed, and modified regularly.
13. Student Services programs are
assessed, reviewed, and modified
regularly.
14. The college provides the job and
career preparation programs which its
community needs.
15. Generally, students receive
excellent customer service at CSM.
16. The library has an adequate
collection (books, periodicals, and
online resources) for student research.
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College of San Mateo
Classified Staff Campus Climate & Satisfaction Survey: 2010-2012 Comparative Data
17. The library has an adequate
collection (books, periodicals, and
online resources) for faculty and staff
research and other needs.
18. The library maintains sufficient
operating hours for student access.
19. The library maintains sufficient
operating hours for faculty and staff
access.
Change
‘10-‘12
N/A
Change
‘11-‘12
16.6
92.3
N/A
21.5
80.0
96.0
N/A
16.0
69.7
67.6
71.1
1.4
3.5
96.8
91.4
97.1
0.3
5.7
93.3
87.5
93.8
0.5
6.3
77.4
67.7
70.0
(7.4)
2.3
78.1
70.6
77.8
(0.3)
7.2
71.0
81.8
85.2
14.2
3.4
66.7
62.9
75.9
9.2
13.0
78.8
82.5
79.4
0.6
(3.1)
48.6
68.3
67.6
19.0
(0.7)
47.4
56.4
61.1
13.7
4.7
80.0
76.9
88.0
8.0
11.1
100.0
81.3
100.0
0.0
18.7
93.8
84.2
95.2
1.4
11.0
68.0
72.4
88.9
20.9
16.5
2010
---
2011
79.2
2012
95.8
---
70.8
---
Trend
2010 - 2012
Governance & Planning
1. I am familiar with CSM’s “College
Institutional Priorities, 2008-2011."
2. CSM works actively toward fulfilling
its mission and vision.
3. CSM mission statement guides
institutional planning and decisionmaking.
4. Overall, the shared governance
process is working well at CSM.
5. The role of all constituencies in
shared governance is clearly stated
and publicized.
6. All constituencies have adequate
opportunity to participate in the
development of financial plans and
budgets.
7. College budget decisions are based
upon input from all college
constituencies.
8. Appropriate and timely financial
information is provided regularly
throughout CSM.
9. CSM actively encourages staff
participation in decision-making
processes.
10. I understand CSM’s decision-making
processes.
11. All constituency groups work
collaboratively toward the achievement
of “College Institutional Priorities,
2008-2011.”
12. I understand the purpose(s) of the
planning committees in which I
participate.
13. I understand my personal role on
the institutional committees in which I
participate.
14. I believe the institutional planning
process as a whole is effective.
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Classified Staff Campus Climate & Satisfaction Survey: 2010-2012 Comparative Data
15. Strategic planning is used to
identify needed areas of improvement
and set goals for institutional change.
16. The role of classified staff in shared
governance is clearly stated and
publicized.
17. Classified staff have a substantive
and clearly defined role in institutional
governance.
18. Classified staff have adequate
opportunity to participate in the
development of financial plans and
budgets.
Change
‘10-‘12
(2.5)
Change
‘11-‘12
2.7
67.6
9.5
14.8
52.9
64.5
11.6
11.6
60.0
51.4
52.9
(7.1)
1.5
80.5
91.1
95.6
15.1
4.5
75.6
77.3
88.6
13.0
11.3
53.8
68.4
80.5
26.7
12.1
70.0
69.2
80.0
10.0
10.8
65.0
76.2
84.6
19.6
8.4
56.1
76.9
78.6
22.5
1.7
---
---
93.9
N/A
N/A
---
---
93.1
N/A
N/A
---
---
76.7
N/A
N/A
---
---
86.2
N/A
N/A
93.0
86.0
97.8
91.3
86.7
95.5
(6.3)
9.5
(11.1)
4.2
2010
93.1
2011
87.9
2012
90.6
58.1
52.8
52.9
Trend
2010 - 2012
CSM’s Senior Leadership
1. CSM's leadership, which includes the
President, Vice Presidents and Deans,
respects employees.
2. I have confidence in CSM's
leadership.
3. Employees truly respect CSM's
leadership.
4. CSM's leaders understand
employees' concerns.
5. Overall, college administrators listen
and respond to staff concerns.
6. Overall, there is a climate of mutual
trust and respect among staff and
administrators.
District Office
1. The District Office provides
necessary services that support CSM's
mission.
2. The District Office adheres to clearly
defined policies consistent with the
mission of the District.
3. There are clear divisions of authority
and responsibility between and among
the District Office, Governing Board,
and CSM.
4. The Board of Trustees, the District
Office, and the College function as
mutually supporting yet independent
self-governing
Survey Impressions
1. This survey was easy to use.
2. This survey adequately addressed
issues that are important to me.
Page 9
Office of Planning, Research, & Institutional Effectiveness (PRIE)
http://collegeofsanmateo.edu/prie
July 23, 2012
College of San Mateo
Classified Staff Campus Climate & Satisfaction Survey: 2010-2012 Comparative Data
Demographics
2010
2011
2012
Change
’10-‘12
Change
’11-‘12
Full-Time Staff
95.3
97.9
85.4
(9.9)
(12.5)
Part-Time Staff
2.3
2.1
14.6
12.3
12.5
Retired or Post-Retirement
2.3
0.0
0.0
(2.3)
---
Number of Staff
43
47
48
2010
2011
2012
Change
’10-‘12
Change
’11-‘12
1 to 5
27.9
38.3
33.3
5.4
(5.0)
6 to 10
23.3
14.9
27.1
3.8
12.2
11 to 20
27.9
27.7
27.1
(0.8)
(0.6)
21 or more
20.9
19.1
12.5
(8.4)
(6.6)
43
47
48
2010
2011
2012
Change
’10-‘12
Change
’11-‘12
4.9
2.3
0.0
(4.9)
(2.3)
22.0
15.9
25.6
3.6
9.7
Hispanic/Latino
4.9
18.2
11.6
6.7
(6.6)
Middle Eastern
0.0
0.0
0.0
---
---
Native American
0.0
0.0
0.0
---
---
Pacific Islander
0.0
4.5
2.3
2.3
(2.2)
58.5
50.0
53.5
(5.0)
3.5
Multi-Racial
2.4
9.1
7.0
4.6
(2.1)
Other
7.3
0.0
0.0
(7.3)
---
Number of Staff
41
44
43
2010
2011
2012
Change
’10-‘12
Change
’11-‘12
Female
69.0
66.7
70.2
1.2
3.5
Male
31.0
33.3
29.8
(1.2)
(3.5)
42
45
47
1.
2.
Employment Status
Years Worked in SMCCCD
Number of Staff
3.
Ethnicity
African American or Black
Asian
White
4.
My gender
Number of Staff
Page 10
Office of Planning, Research, & Institutional Effectiveness (PRIE)
http://collegeofsanmateo.edu/prie
July 23, 2012