Classified Staff Campus Climate & Satisfaction Survey
Summary Data
Conducted May 2012 (n = 49)
Notes:
 Counts are listed in (parentheses).

“Total Agree” includes the numbers of respondents who “Agree” +
“Strongly Agree.” “Total Disagree” includes the numbers of respondents
who “Disagree” + “Strongly Disagree.”
Personal Interactions at CSM
Friendly
Neutral
Unfriendly
# of Staff
1.
Interaction with students
93.9% (46)
6.1% (3)
0% (0)
49
2.
Interaction with staff
91.7% (44)
8.3% (4)
0% (0)
48
3.
Interaction with faculty
87.5% (42)
12.5% (6)
0% (0)
48
4.
Interaction with administrators
91.7% (44)
6.3% (3)
2.1% (1)
48
5.
Interaction with district personnel
79.2% (38)
18.8% (9)
2.1% (1)
48
Office of Planning, Research, & Institutional Effectiveness (PRIE)
http://collegeofsanmateo.edu/prie
July 9, 2012
College of San Mateo
Classified Staff Campus Climate & Satisfaction Survey: Summary Data
Survey Category Question
Total Agree
Total
Disagree
Impressions Of
CSM
Overall Attitude
Toward CSM
Career
Opportunities
Page 2
Does
not
Apply
# of
Staff
1.
CSM is…Friendly
100% (48)
0% (0)
0
48
2.
CSM is…Welcoming
100% (47)
0% (0)
0
47
3.
CSM is…Respectful
91.3% (42)
8.7% (4)
1
47
4.
CSM is…Safe
95.7% (44)
4.3% (2)
0
46
5.
CSM is…Tolerant of diversity
95.7% (44)
4.3% (2)
1
47
6.
CSM is…Caring
93.5% (43)
6.5% (3)
0
46
7.
CSM is…Improving
88.6% (39)
11.4% (5)
3
47
8.
CSM is…Tolerant of differing perspectives 80.9% (38)
& ideas
19.1% (9)
0
47
9.
CSM is…Cooperative
81.8% (36)
18.2% (8)
3
47
10. CSM is…Up-to-date
90.7% (39)
9.3% (4)
4
47
11. CSM is…Cutting edge
57.8% (26)
42.2% (19)
2
47
12. CSM is…Changing with the times
83.7% (36)
16.3% (7)
3
46
13. CSM is…Concerned about me as an
individual
78.6% (33)
21.4% (9)
3
45
14. CSM is…Intellectually challenging
94.4% (34)
5.6% (2)
8
44
15. CSM is…Academically rigorous
97.1% (34)
2.9% (1)
11
46
1.
I am proud to say that I am an employee
of CSM.
97.9% (47)
2.1% (1)
0
48
2.
I would recommend CSM to a family
member or friend who is looking for a job.
86.7% (39)
13.3% (6)
2
47
3.
I would recommend CSM to a family
member or a friend who is a prospective
student.
100% (47)
0% (0)
1
48
4.
I expect that I will still be working for CSM 86.0% (37)
in 5 years.
14.0% (6)
5
48
5.
If I were to start over, I would choose to
work at CSM.
91.1% (41)
8.9% (4)
3
48
6.
Overall, I like working for CSM.
100% (48)
0% (0)
0
48
1.
My supervisor encourages me to build a
career at CSM.
66.7% (26)
33.3% (13)
8
47
2.
There is opportunity here for people to
advance their careers.
63.6% (28)
36.4% (16)
3
47
3.
Staff are evaluated in an appropriate
and reasonable manner.
77.3% (34)
22.7% (10)
3
47
4.
Procedures and policies for hiring staff are 88.1% (37)
clearly stated.
11.9% (5)
4
46
5.
I feel that excellence in my job is
acknowledged.
13.3% (6)
1
46
86.7% (39)
Office of Planning, Research, & Institutional Effectiveness (PRIE)
http://collegeofsanmateo.edu/prie
July 9, 2012
College of San Mateo
Classified Staff Campus Climate & Satisfaction Survey: Summary Data
Survey Category Question
Communication
Co-Workers
Page 3
Total Agree
Total
Disagree
Does
not
Apply
# of
Staff
6.
Overall, supervisors listen and respond to
classified staff concerns.
83.7% (36)
16.3% (7)
3
46
7.
There is high respect for classified staff in
my area.
88.4% (38)
11.6% (5)
2
45
1.
There is open, two-way communication in
my department/division.
80.4% (37)
19.6% (9)
1
47
2.
There is open, two-way communication
between departments and/or between
divisions
60.5% (26)
39.5% (17)
4
47
3.
There is open, two-way communication
throughout the college.
58.1% (25)
41.9% (18)
4
47
4.
At CSM, conflicts are handled civilly.
94.9% (37)
5.1% (2)
6
45
5.
CSM gives me information about the things 70.5% (31)
I need to know.
29.5% (13)
3
47
6.
Overall, I feel informed and aware of
College matters that affect me
72.1% (31)
27.9% (12)
3
46
7.
I am provided with adequate information
about institutional planning activities and
efforts.
75.0% (33)
25.0% (11)
3
47
8.
I understand my role in managing conflict.
90.0% (36)
10.0% (4)
6
46
9.
CSM offers constructive avenues for
managing conflict.
82.4% (28)
17.6% (6)
11
45
10. I feel that CSM encourages the free and
open discussion of controversial topics.
79.1% (34)
20.9% (9)
3
46
11. CSM regularly reviews all policies,
procedures, and publications to assure
accurate representation of its services.
78.8% (26)
21.2% (7)
13
46
1.
I have good working relationships with my
co-workers who are staff
100% (48)
0% (0)
0
48
2.
I have good working relationships with my
co-workers who are faculty.
100% (42)
0% (0)
6
48
3.
Employees in my work area work
effectively as a team.
95.5% (42)
4.5% (2)
2
46
4.
Co-workers care about each other at
CSM.
93.6% (44)
6.4% (3)
0
47
5.
Faculty members with whom I interact treat 93.5% (43)
me with respect.
6.5% (3)
1
47
6.
Staff members with whom I interact treat
me with respect.
97.8% (45)
2.2% (1)
0
46
7.
Administrators with whom I interact treat
me respect.
95.7% (45)
4.3% (2)
0
47
8.
Most faculty are genuinely interested in
teaching and their students.
94.4% (34)
5.6% (2)
9
45
Office of Planning, Research, & Institutional Effectiveness (PRIE)
http://collegeofsanmateo.edu/prie
July 9, 2012
College of San Mateo
Classified Staff Campus Climate & Satisfaction Survey: Summary Data
Survey Category Question
Job Attitude
Recognition
Workload
Supervision
Total Agree
Total
Disagree
Does
not
Apply
# of
Staff
9.
Providing excellent "customer services" is
valued in my area.
100% (45)
0% (0)
1
46
1.
I like my job.
100% (48)
0% (0)
0
48
2.
My job gives me the opportunity to use my
skills and talents.
97.8% (44)
2.2% (1)
2
47
3.
I get a sense of accomplishment from my
work.
97.9% (47)
2.1% (1)
0
48
4.
I am given the freedom to make decisions
that affect my work.
87.2% (41)
12.8% (6)
1
48
5.
CSM provides an environment that
encourages personal growth.
76.1% (35)
23.9% (11)
1
47
6.
I have the work or office space I need to
do my job effectively.
85.4% (41)
14.6% (7)
0
48
7.
I have the equipment I need to do my job
effectively.
91.5% (43)
8.5% (4)
0
47
8.
I feel I have control over what workrelated tasks I undertake.
84.8% (39)
15.2% (7)
1
47
9.
My ideas for improving my unit are taken
seriously.
81.8% (36)
18.2% (8)
2
46
1.
I am recognized when I do good work.
84.0% (21)
16.0% (4)
0
25
2.
I feel valued as an individual on campus.
87.0% (20)
13.0% (3)
2
25
3.
Someone else usually gets the credit for
the work I've done.*
12.5% (3)*
87.5% (21)*
1
25
4.
I am appreciated when I put in extra
effort.
79.2% (19)
20.8% (5)
0
24
5.
I feel that CSM is genuinely concerned
with my welfare.
78.3% (18)
21.7% (5)
2
25
1.
My workload has increased in the last
year.
86.0% (37)
14.0% (6)
3
46
2.
My workload is manageable and
appropriate to my assignment.
71.7% (33)
28.3% (13)
0
46
3.
My job description accurately reflects
what I do in my job.
55.8% (24)
44.2% (19)
2
45
4.
My work unit is adequately staffed.
51.1% (23)
48.9% (22)
0
45
1.
My supervisor understands my work.
91.3% (42)
8.7% (4)
2
48
2.
My supervisor treats me with respect.
91.7% (44)
8.3% (4)
0
48
3.
My supervisor praises me when I do good
work.
91.1% (41)
8.9% (4)
2
47
4.
I can count on my supervisor's support
when I face tough issues.
82.2% (37)
17.8% (8)
2
47
* Note that the question-item is worded negatively.
Page 4
Office of Planning, Research, & Institutional Effectiveness (PRIE)
http://collegeofsanmateo.edu/prie
July 9, 2012
College of San Mateo
Classified Staff Campus Climate & Satisfaction Survey: Summary Data
Survey Category Question
Training &
Professional
Development
Work &
Family/Life
Balance
Diversity
Awareness
Total Agree
Total
Disagree
Does
not
Apply
# of
Staff
5.
My supervisor provides me with feedback
about the quality of my work.
87.0% (40)
13.0% (6)
2
48
6.
My supervisor keeps me informed about
changes that affect my work.
80.0% (36)
20.0% (9)
2
47
7.
My supervisor motivates me to perform my
best.
76.7% (33)
23.3% (10)
5
48
1.
CSM makes paid time available to me for
training or professional development
activities.
72.2% (26)
27.8% (10)
9
45
2.
I have access to training or professional
development activities I choose to
participate in.
73.0% (27)
27.0% (10)
7
44
3.
I have received enough training and
education to work effectively.
90.2% (37)
9.8% (4)
3
44
4.
I am encouraged to learn new skills.
78.4% (29)
21.6% (8)
6
43
5.
I have opportunities to attend conferences,
workshops, or training relevant to my job.
73.2% (30)
26.8% (11)
5
46
1.
My work schedule allows time for my
personal/family responsibilities.
97.8% (45)
2.2% (1)
0
46
2.
I am satisfied with my schedule.
90.9% (40)
9.1% (4)
1
45
3.
I can balance my personal/family
responsibilities with my current workload.
88.9% (40)
11.1% (5)
0
45
4.
CSM values a work/life balance.
97.5% (39)
2.5% (1)
5
45
1.
I perceive racial or ethnic tensions on
campus.*
20.5% (9)*
79.5% (35)*
3
47
2.
The right of faculty to present unpopular
or controversial ideas in the classroom is
valued and respected.
86.4% (19)
13.6% (3)
24
46
3.
Men and women are treated equally at
CSM.
83.3% (35)
16.7% (7)
4
46
4.
I have confidence that CSM handles
complaints of sexual harassment fairly.
97.0% (32)
3.0% (1)
11
44
5.
CSM is supportive of all students regardless of ethnicity, gender, religious
beliefs, lifestyle, background, age, or
sexual orientation.
95.6% (43)
4.4% (2)
2
47
6.
CSM is supportive of all employees –
regardless of ethnicity, gender, religious
beliefs, lifestyle, background, age, or
sexual orientation.
97.7% (43)
2.3% (1)
1
45
7.
Other faculty, administrators, and staff at 95.2% (40)
CSM are respectful of my background and
values.
4.8% (2)
3
45
* Note that the question-item is worded negatively.
Page 5
Office of Planning, Research, & Institutional Effectiveness (PRIE)
http://collegeofsanmateo.edu/prie
July 9, 2012
College of San Mateo
Classified Staff Campus Climate & Satisfaction Survey: Summary Data
Survey Category Question
Campus &
Facilities
Equipment &
Technology
Total Agree
Total
Disagree
Does
not
Apply
# of
Staff
8.
At times, because of my background, I feel 24.4% (11)*
isolated within the CSM community.*
75.6% (34)*
1
46
9.
I think that sexual harassment is a problem
at CSM.*
10.0% (4)*
90.0% (36)*
5
45
10. I feel CSM has a culturally diverse
curriculum.
80.6% (29)
19.4% (7)
9
45
11. CSM effectively accommodates students
with disabilities.
94.7% (36)
5.3% (2)
7
45
12. CSM effectively accommodates employees 94.3% (33)
with disabilities.
5.7% (2)
12
47
13. The College has provided me with
95.1% (39)
opportunities to increase my understanding
of diverse groups (i.e., different ethnicities,
disabled, gender, age, alternative life
styles, etc.).
4.9% (2)
5
46
14. I believe CSM is supportive of LGBT
students (Lesbian, Gay, Bisexual, and
Transgender/ Transsexual)
94.9% (37)
5.1% (2)
8
47
15. I believe CSM is supportive of LGBT
employees (Lesbian, Gay, Bisexual, and
Transgender/ Transsexual)
97.4% (37)
2.6% (1)
8
46
1.
I feel safe on campus during daylight
hours.
100% (46)
0% (0)
0
46
2.
I feel safe on campus during the evening
or at night.
89.5% (34)
10.5% (4)
7
45
3.
Overall, Campus Security provides high
quality services to the CSM community.
95.5% (42)
4.5% (2)
1
45
4.
Campus facilities (i.e., classrooms,
washrooms, offices) are adequately
maintained.
80.0% (36)
20.0% (9)
0
45
5.
Campus landscaping is adequately
maintained.
97.8% (44)
2.2% (1)
0
45
6.
Offices and classrooms are clean, neat,
and conducive to learning.
95.0% (38)
5.0% (2)
4
44
1.
The college maintains and upgrades
technology and equipment to meet
instructional needs.
92.9% (39)
7.1% (3)
3
45
2.
Computer equipment provided is
adequate to meet my needs.
92.9% (39)
7.1% (3)
1
43
3.
The college plans for and supports
technology innovation.
88.9% (32)
11.1% (4)
8
44
4.
CSM supports technology services to
ensure that instructional needs are being
met.
94.4% (34)
5.6% (2)
8
44
* Note that the question-item is worded negatively.
Page 6
Office of Planning, Research, & Institutional Effectiveness (PRIE)
http://collegeofsanmateo.edu/prie
July 9, 2012
College of San Mateo
Classified Staff Campus Climate & Satisfaction Survey: Summary Data
Survey Category Question
Programs &
Services
Page 7
Total Agree
Total
Disagree
Does
not
Apply
# of
Staff
5.
CSM maintains educational equipment and
materials in good working condition.
100% (38)
0% (0)
6
44
6.
When I have technical problems with
equipment, I receive prompt technical
support.
97.7% (43)
2.3% (1)
1
45
1.
Computer labs maintain sufficient
operating hours to meet the needs of
students.
88.5% (23)
11.5% (3)
20
46
2.
If necessary, I know where to refer
students for various campus support
services.
93.0% (40)
7.0% (3)
3
46
3.
Overall, CSM provides high quality
student support services (e.g., counseling,
financial aid, health services, EOPS, etc.).
90.0% (36)
10.0% (4)
6
46
4.
Adequate tutorial services are provided to 71.0% (22)
meet the needs of students.
29.0% (9)
15
46
5.
Curricular and instructional innovations can
be readily initiated.
73.9% (17)
26.1% (6)
23
46
6.
Instructional programs are consistent with
the goals of CSM’s mission statement.
93.5% (29)
6.5% (2)
15
46
7.
CSM assesses Student Learning Outcomes
88.9% (24)
and uses the results to make improvements.
11.1% (3)
18
45
8.
CSM encourages the use of various
teaching methodologies to accommodate
the different learning styles of students.
91.7% (22)
8.3% (2)
21
45
9.
Courses are offered regularly to provide
students the opportunity to complete their
program of study within a reasonable
time.
80.0% (24)
20.0% (6)
15
45
10. Instructional programs reflect the
educational needs of students and
surrounding communities.
78.6% (22)
21.4% (6)
17
45
11. Student Services programs reflect the
educational needs of students and
surrounding communities.
90.3% (28)
9.7% (3)
14
45
12. Instructional programs are assessed,
reviewed, and modified regularly.
84.2% (16)
15.8% (3)
26
45
13. Student Services programs are assessed,
reviewed, and modified regularly.
90.9% (20)
9.1% (2)
22
44
14. The college provides the job and career
preparation programs which its community
needs.
85.2% (23)
14.8% (4)
16
43
15. Generally, students receive excellent
customer service at CSM.
92.5% (37)
7.5% (3)
5
45
Office of Planning, Research, & Institutional Effectiveness (PRIE)
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July 9, 2012
College of San Mateo
Classified Staff Campus Climate & Satisfaction Survey: Summary Data
Total Agree
Total
Disagree
Does
not
Apply
# of
Staff
16. The library has an adequate collection
(books, periodicals, and online resources)
for student research.
95.8% (23)
4.2% (1)
21
45
17. The library has an adequate collection
(books, periodicals, and online resources)
for faculty and staff research and other
needs.
95.8% (23)
4.2% (1)
21
45
18. The library maintains sufficient operating
hours for student access.
92.3% (24)
7.7% (2)
18
44
19. The library maintains sufficient operating
hours for faculty and staff access.
96.0% (24)
4.0% (1)
19
44
1.
I am familiar with CSM’s “College
Institutional Priorities, 2008 - 2011.”
71.1% (27)
28.9% (11)
6
44
2.
CSM works actively toward fulfilling its
mission and vision.
97.1% (34)
2.9% (1)
8
43
3.
CSM mission statement guides institutional
planning and decision-making.
93.8% (30)
6.3% (2)
11
43
4.
Overall, the shared governance process is
working well at CSM.
70.0% (21)
30.0% (9)
13
43
5.
The role of all constituencies in shared
governance is clearly stated and
publicized.
77.8% (21)
22.2% (6)
14
41
6.
All constituencies have adequate
opportunity to participate in the
development of financial plans and
budgets.
85.2% (23)
14.8% (4)
16
43
7.
College budget decisions are based upon
input from all college constituencies.
75.9% (22)
24.1% (7)
14
43
8.
Appropriate and timely financial
information is provided regularly
throughout CSM.
79.4% (27)
20.6% (7)
9
43
9.
CSM actively encourages staff
participation in decision-making processes.
67.6% (25)
32.4% (12)
7
44
10. I understand CSM’s decision-making
processes.
61.1% (22)
38.9% (14)
7
43
11. All constituency groups work
collaboratively toward the achievement of
“College Institutional Priorities, 20082011.”
88.0% (22)
12.0% (3)
19
44
12. I understand the purpose(s) of the planning
committees in which I participate.
100% (17)
0% (0)
26
43
13. I understand my personal role on the
institutional committees in which I
participate.
95.2% (20)
4.8% (1)
23
44
Survey Category Question
Governance &
Planning
Page 8
Office of Planning, Research, & Institutional Effectiveness (PRIE)
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July 9, 2012
College of San Mateo
Classified Staff Campus Climate & Satisfaction Survey: Summary Data
Total Agree
Total
Disagree
Does
not
Apply
# of
Staff
14. I believe the institutional planning process
as a whole is effective.
88.9% (24)
11.1% (3)
16
43
15. Strategic planning is used to identify
needed areas of improvement and set
goals for institutional change.
90.6% (29)
9.4% (3)
12
44
16. The role of classified staff in shared
governance is clearly stated and
publicized.
67.6% (23)
32.4% (11)
10
44
17. Classified staff have a substantive and
clearly defined role in institutional
governance.
64.5% (20)
35.5% (11)
10
41
18. Classified staff have adequate
opportunity to participate in the
development of financial plans and
budgets.
52.9% (18)
47.1% (16)
11
45
1.
CSM's leadership, which includes the
President, Vice Presidents and Deans,
respects employees.
95.6% (43)
4.4% (2)
2
47
2.
I have confidence in CSM's leadership.
88.6% (39)
11.4% (5)
2
46
3.
Employees truly respect CSM's leadership.
80.5% (33)
19.5% (8)
3
44
4.
CSM's leaders understand employees'
concerns.
80.0% (32)
20.0% (8)
5
45
5.
Overall, college administrators listen and
respond to staff concerns.
84.6% (33)
15.4% (6)
4
43
6.
Overall, there is a climate of mutual trust
and respect among staff and
administrators.
78.6% (33)
21.4% (9)
3
45
1.
The District Office provides necessary
services that support CSM’s mission.
93.9% (31)
6.1% (2)
13
46
2.
The District Office adheres to clearly
defined policies consistent with the mission
of the District.
93.1% (27)
6.9% (2)
17
46
3.
There are clear divisions of authority and
responsibility between and among the
District Office, Governing Board, and
CSM.
76.7% (23)
23.3% (7)
17
47
4. The Board of Trustees, the District Office,
and the College function as mutually
supporting yet independent self-governing
86.2% (25)
13.8% (4)
16
45
1.
This survey was easy to use.
86.7% (39)
13.3% (6)
0
45
2.
This survey adequately addressed issues
that are important to me.
95.5% (42)
4.5% (2)
0
44
Survey Category Question
CSM'S Senior
Leadership
District Office
Survey
Impressions
Page 9
Office of Planning, Research, & Institutional Effectiveness (PRIE)
http://collegeofsanmateo.edu/prie
July 9, 2012
College of San Mateo
Classified Staff Campus Climate & Satisfaction Survey: Summary Data
Demographics
1.
Employment Status
Count
Full-Time Staff
Part-Time Staff
41
7
Number of Staff
48
2.
Years Worked in SMCCCD
Count
1 to 5
6 to 10
11 to 20
21 or more
16
13
13
6
Number of Staff
48
3.
Ethnicity
Count
African American
Asian
Hispanic/Latino
Pacific Islander
White
Multi-Racial
0
11
5
1
23
3
Number of Staff
43
4.
My gender:
Count
Female
Male
33
14
Number of Staff
47
Page 10
Pct
85.4
14.6
Pct
33.3
27.1
27.1
12.5
Pct
0.0
25.6
11.6
2.3
53.5
7.0
Pct
70.2
29.8
Office of Planning, Research, & Institutional Effectiveness (PRIE)
http://collegeofsanmateo.edu/prie
July 9, 2012