Office of the Vice President of Research and Development
Institutional and Community Planning
TABLE OF CONTENTS
Executive Summary .............................................................................................................3
Group Recommendations.....................................................................................................4
Business and Industry Leader Comments ..........................................................................16
Additional Group Session Notes ........................................................................................18
Participant List ...................................................................................................................28
Coordination ......................................................................................................................32
Appendix A
Agenda .....................................................................................................................34
Appendix B
Topic Questions .......................................................................................................35
Appendix C
Survey Instrument ....................................................................................................37
Appendix D
Business & Industry Leader Feedback Form ...........................................................38
Appendix E
Survey Results .........................................................................................................39
Office of the Vice President of Research and Development
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Institutional and Community Planning
EXECUTIVE SUMMARY
I.
Overview
In the Fall of 2004, the El Paso Community College Workforce Development area conducted a
planning session, assisted by the EPCC Institutional and Community Planning Office, to
strategize programs and services for the next decade. In an effort to strengthen partnerships with
business and industry, the focus of the session was on the dual role of EPCC in serving business
and industry needs and potential employees. Participants from throughout the community
included business and industry leaders, community members, faculty, students, and EPCC staff
and administration.
II.
The Process
Over 115 session participants were involved in nine active work groups to address questions
relevant to the future of EPCC Workforce Development services and growth. Trained EPCC
facilitators assisted each of the work groups in discussing and prioritizing content focused on key
areas. Five topics were addressed by each of the groups:
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Adapting to changing needs in the community
Improving services for the hardest to serve population
Building marketing and outreach services
Expanding services to area employers
Consideration of a name change for the Workforce Development Area to reflect a
broader scope of service
Specific questions were provided to facilitators to guide the discussion on the focus topics.
These are included and denoted in the report under each topic category, as well as included in
Appendix A.
III.
Survey and Results
To obtain additional specific information from participants, a survey instrument was designed
and administered during the session. Complete results of the survey are included in this report
(Appendix B). Of note:
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Session participants were clustered into various occupational groups to include,
manufacturing, services, trades, and education.
74 percent of employers/participants surveyed were interested in hosting an EPCC
student for a 60-hour work experience
32 percent of participants would like to see EPCC offer vocational training lasting up to
one year in length, while, while 20 percent of the participants preferred short-term
training lasting up to four months.
76 percent of respondents noted that GED or High School diploma was required for entry
level positions at their companies
Office of the Vice President of Research and Development
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Institutional and Community Planning
GROUP RECOMMENDATIONS
Topic 1:
Adapting to Changing Needs in the Community
Questions:
 What are some of the community needs in terms of training and employment of which you are
aware?
 What do you feel would be most beneficial in addressing those needs?
 How do we determine new training and employment needs as they emerge?
 Are there more effective strategies for getting this information in a timely manner and connecting
adult learners w/appropriate training more quickly?
 Given the challenges in our border area and job market, are there training and employment needs
that you feel are best suited to EPCC Workforce Development?
 What other populations besides the limited English proficient, underemployed or undereducated
worker should EPCC Workforce Development area serve?
*Group I
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Literacy & GED in Spanish
Communication & interpersonal skills
Youth as messengers to parents
Continuing commitment to program
Regular community meetings to address issues and commitment
Establish short & long term goals
Involve participants early
Involve “movers & shakers”
*Group II
 Communication
o Get out to business & industry
o In Town & Out of Town
o Web sites - surveys/links
o Bi-monthly meetings with Chambers
o Follow-up to past Ed. summits
 Information
o Two-way, what EPCC has - what community needs customization?
 have faculty recruit and represent their disciplines in the
community by going to community group meetings and also have
the College and Career days at high schools (Rotary, Optimist, etc)
o Information to clients
o Active participation in community by instructors
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Institutional and Community Planning
*Group III
 E³ - Education/Employment/Economics
o Education
 Begin K-12
 Career education
 Corporate partners for magnet schools
o Employment
 Higher paying jobs with full benefits
o Economics
 Promote small businesses & make them EPCC partners
 Collaborative Business Partnerships
o Networking
o Education
o Service Providers
*Group IV
 Provide “soft skills’ training:
o work ethics
o time management
o show up to work
o problem solving
o initiative
o responsibility
o motivation
o upward mobility opportunities within career and critical thinking skills
 Outreach & partnerships
 Survey
 Phone calls
 Mailings
 TV and on-site visits
 Talk to employers to learn what their needs are and request any forecasting
information they can share to assist us in providing support and services
*Group V
 The global needs impacting the community
 The need for sharing information
 The need of mechanism to identify the needs for the El Paso Gateway (Mexico,
South & Central America, New Mexico)
 To create our own programs unique to the border to include emergent courses to
language and skills
 Workforce Structure i.e. Border Learning Conferences
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Institutional and Community Planning
*Group VI
 Businesses need to focus on the whole person including
o Cultural Diversity
o Literacy and Language Barriers
o Other motivational techniques
o Self esteem training and Child Care
*Group VII
 Continuous contact with employers, local government, and employer
organizations i.e. Chamber of Commerce
 Seek funding through Grants etc. to initiate and develop programs
*Group VIII
 Resolve: The workers available – jobs available conundrum:
o “English proficiency” is a need, but must be promoted in ways that are
maximally efficient for
 workers’ (re)-entry needs
 employers’ bottom-line needs
 different learner populations
o Employers need to be involved in more strategic, effective ways:
 For example: In training system, not just “on advisory councils”
but who is on the council? Someone with task-specific knowledge,
who can help provider identify specific and transferable skill sets
for curriculum development and evaluation of progress
A cyclic connection where input informs
 How involved?
curriculum and instructor development as well as benchmarked
progress via performance-based evaluations to determine trainees
readiness for (re)-employment, and advancement
 Institutional integration for better framing Workforce Development and training
within a communitywide approach to Economic Development
o Short-term and long-term strategies
o Workers’
perspective:
work
now
plus
post-employment
training/advancement opportunities
 Longer-term educational and training strategies with adequate
supports
o Employers’ perspective: trained, quickly available
 Potential employer Workforce needs for industries, the community
is recruiting and targeting (“pro-active” development)
 This needs existing partnerships to be strengthened and better articulated eg.
“cart” in Fresno, Rhone Valley in Germany, Private Sector Responsibility
 Employers must reinvest in the community for Workforce training and
advancement, e.g. minimally pay health benefits and a living wage, collaborate in
Workforce Development practice
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Institutional and Community Planning
*Group IX
 Conduct a study to determine the needs by identification of jobs by Business and
Industry
 Increase Language training opportunities
o Partnerships to facilitate CE Language course of study with funding
o Apply to Nationally Accredited Agencies for Language Programs
Topic 2: Improving Services for the Hardest to Serve
Populations
Questions:
 What programs, resources or services can we enhance to assist students and employers most
rapidly?
 Along with language training, what other skills are most desirable for limited English
proficient adult learners?
 What employer information or contacts do we need to further develop our capacity and
broaden our scope of service to this population?
 How might local business and industry, school district, and nonprofit training organizations
be able to partner with us to serve the needs of this adult learner population?
*Group I
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Personal Counseling/Crisis Management
Better initial assessment of student
Communicate Business Etiquette Culture
Help understand work environment
Shadowing an Employer to see needs
Testimonials from Employees
True commitment from partners thru implementation phase
Workforce Development Board - needs to be more interactive/Proactive and
Connecting
*Group II
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Low literacy in Spanish and no English
Disabled, P.R., Job Carving, C.E. for Disabled, Services Co-ops
OJT for both populations
Experience
Language Skills
Partnerships with Business and Industry for incentives
Follow-up on improving English skills while on the job
Identifying career paths
Vocational ESL
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Institutional and Community Planning
*Group III
 E³ - Economics
o Yearly Summit/EPCC leaders, non-profits, businesses, City Mayor
 Education
o Intergrated curriculum from Basic Skills - Bilingual Education &
Workforce Skills
 Employment
o More business funding involved in Community Development
o Example: Educational Shopper that includes Business, Education and
Area Workforce Development Services
*Group IV
 Offer incentives to employers to hire/OJT - must educate employers about
existing incentives
 Provide skills assessment to match displaced worker skills to new jobs - have a
pre/post assessment to determine if good match
*Group V
 Identifying “unemployed, undereducated, and those with no directions”
 Outreach programs and media to communicate resources to the customers (from
displaced worker to the industrial entities)
 Setting community goals to meet Global Industrial needs
 Meet to brainstorm innovatively and proactively
*Group VI
 Investing in the Human Capital
o Who are the workers?
o What are their training needs and barriers?
o What support services are offered by business?
*Group VII
 Develop Outreach Program
o Identification
o Developing contacts
o Networking
o Marketing
 Understand and address barriers to access for this population to participate in
program services
o Child care
o Part-time employment
 Address program retention and job readiness
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Institutional and Community Planning
*Group VIII
 Good career orientation, front-end, with both objective and interview-based
assessments of knowledge, skills, and abilities, so workers can make educated,
informed decisions
o This includes entrepreneurial options, particularly incubated opportunities,
models
 Remove barriers (ongoing): service delivery strategies need to be more
community-based, to promote access and post-completion (re)-entry into
Workforce
o “Asset-based” approach to instruction: take into account worker’s life
experience and KSAs, responsibilities, competence:
 implies bilingual, integrated coaching and teaching of English,
basic skills, technology, etc. includes “earn& learn” opportunities
(OJT, OJL)
 Address workers’ time constraints by providing flexible and standalone learning formats
 Address transportation, childcare, [earned]-income, and other
immediate needs
*Group IX
 Better assessment of students to create Career Pathways
o Increase Apprenticeship Programs
o Explore On-Site Training Programs
 Long Term Motivation & Funding to include Incentives
o Industry Fund CE Language Programs
o Language Learning Related to Training
 EPCC sponsored monthly luncheons for referral Agencies and Industry-sharing
information on services
 City-Wide EPCC sponsored fairs for targeted populations with Industry Partners
Topic 3:
Building Marketing and Outreach Services
Questions:
 How do we continue/improve our existing outreach, and better market our programs to the
community?
 How can we encourage employers when they have training needs to consider EPCC Workforce
Development graduates?
 What methods of promotion, materials, or advertising would more effectively reach our
employers and adult learners?
 What strategies would help employers and referring agencies become involved with the EPCC
Workforce Development area?
 How can we best determine if our efforts are improving the quality of employee skills in El Paso?
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Institutional and Community Planning
*Group I
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Better inform EPCC family
Market Workforce Development with Media Services
Market Workforce Development “Star Performers”
Expand Job Development Program and better use Placement Office
Linked Radio & TV (Spanish – English), Net Campaigns
Know “key contacts” at EPCC
Automatic Feedback Systems
*Group II
 Surveys
 Web Sites
 Broaden ATC profile in community
o Use ATC as the centerpiece of Workforce (this area should be doing more
cutting-edge training along with working with the Chamber to bring high
tech companies to El Paso)
 Internal and external
 Industrial liaison
 Recruit, personal touch by instructor
 New blood
*Group III
 E³
o One System - for collecting and delivering Education, Employment, and
Economics information - delivered in a variety of ways - multi-media,
multi-language
o Testimonials, Advocacy, Satisfied Customers - Peer Mentors
*Group IV
 Educate public and target audience (business/industry) on all EPCC programs –
many think the College only offers degree programs
 Educate about non-credit, customized training and certificate programs
 Advertise (English/Spanish) to target different age levels, use testimonials of
successful trainees (such as older/displaced workers)
 Create events such as “training fairs” that feature all training providers including
EPCC
*Group V
 Identify our target groups (industries, agencies)
 Via -Word of Mouth - ex. students, servicing agencies, media, billboards,
computer web pages, housing departments, faith based organizations
 Know the Demographics
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Institutional and Community Planning
*Group VI
 Educated Employers to simplify rules and prerequisites for job promotion
 Help businesses to rely on outside trainers for their Workforce
 Workforce needs to meet the expectations of the employer
*Group VII
 Start Employer Orientations Sessions
o Courses offered
o Services offered
o Advisory Groups (Recruitment)
o Cost/Funding
o Duration of Programs
o Locations (choices)
o Customized Opportunities
o Eligibility
o Scheduling Opportunities and Flexibility
 EPCC Participation (new places & different places
o Job fairs with actual job hiring (with high employer attendance)
o Career Fairs (malls, grocery stores)
o Use varied Marketing Mediums
o “Market to Where the Jobs Are”
*Group VIII
 Create a truly collaborative consortium among all players (formal governmental
Workforce agencies, all Workforce or other training & education institutions, and
industry-both management and worker sectors) so that the service continuum for
both clients/customers (workers & employers) really is seamless and recognizes
the distinct populations, needs
 Marketing delegates within all those institutions need to meet regularly to create
both internal & external marketing plan that is “assets” based and reflects
integration and complementation continuum (“defragmenting” through better
inter-institutional articulation)
o Internal plan is among existing players/providers external plan is for
organizations targeted for recruitment
*Group IX
 Marketing focus to be customized to identified needs
 Collaboration – Industries/Agencies/Education
o On-site/Bilingual
o Referral Agencies
o Public Events
o Industries
o Partner for rapid response
 Marketing to outside employers
 Need for a “Contact” to work with Economic Development for New Employer
Needs
Office of the Vice President of Research and Development
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Institutional and Community Planning
Topic 4:
Expanding Services to Area Employers
Questions:
 What are most critical employer needs that exist now?
 How can we continue to identify longer-term employer needs on an ongoing basis?
 What are those long-term needs for employers that should be integrated into EPCC’s Workforce
planning efforts for the next 20 years?
 Are there any emerging needs unique to our area?
 What service-delivery strategies would help us ensure that we address our border adult learners’
needs?
*Group I
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Skill Certification
Job search skills
Recruit industries that need Spanish-speaking workers
Get Demographic projections
Educate prospective employers about El Paso’s culture
Market El Paso
Hands-on/Functional Training
Good assessment and placement
*Group II
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Create/maintain a frequently structured process for input & feedback
Fine tine that which may already exists
Technology vs. Delivery
Campus Deans participation
More flexibility (online) to allow better participation (co-op?)
*Group III
 E³
o Better understand the assessment of business hiring needs, by identifying
the needs, and expanding programs that meet the employers and the
community’s needs
o Customer Service Training - engage business to get their input and to
know area’s services
*Group IV
 Connect with Industry Consortiums to determine needs and provide training (i.e.
Hispanic Chamber, Greater Chamber, other Economic Development and Industry
Groups)
 Assist employers to market their industry & recruit qualified employees
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Institutional and Community Planning
*Group V
 Know the employer….what the business is comprised of
 Teach a language to communicate
 Inspire a Vision - Need to have a Vision
*Group VI
 Trainers need to take an aggressive approach to business and industry at no cost to
the business and industry
 Trainers must be in touch with what business and industry needs
*Group VII
 Need Marketing materials (English-Spanish)
 Multiple Language Training (i.e. French, German)
 Long-term Employer Trends
o Computer literacy to become more sophisticated
o Software
o Voice Recognition
o Automated Divice/Tools
 On-line Learning/Distance Learning
*Group VIII
 Provide Workforce with “real-world” skills
o Eg. Project-based training, OJT, on-site training, job-shadowing
opportunities at the outset (tied to career/job orientation), internships for
Workforce trainees and externships & other “professional development”
experience within industry settings for instructors (trainer-training issue),
to keep current with industry trends, standards
 Reflect this is curriculum:
o Eg. Begin internships earlier (mid-term) in training cycle; not wait until
the end
o Tie this to evaluation, with mid-term and post-employment, performancebased evaluation involving industry
o Better integration of occupation-specific, technical, and transferable “soft”
skills
*Group IX
 Assessing needs through Survey of Training Programs & Identifying skills
required by Employer
o Focus on Employer “How to determine what their own needs are”
 Partner with employers on emerging areas of training i.e. identify faculty, sharing
equipment/on-site training
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Institutional and Community Planning
Topic 5: Consideration of a Name Change for the Workforce
Development Area to Reflect a Broader Scope of Service
Questions:
 Based upon the discussion today regarding Adult Learners and the services and programs at
EPCC Workforce Development area, what are your recommendations for naming our area?
 Is there an acronym or slogan that would help us quickly and easily convey our services and
mission?
 Is there a particularly appealing aspect of our focus and services that we could feature in our
name?
 Is there a “user-friendly” name that is relevant for today’s services that can also grow with us in
the future as we expand?
*Group I
 Work 2020
 Back to Work
*Group II
 “PALS” - Partners in Adult Learning Services
 “CARE” - Center for Adult Retraining and Education
 “CARS” - Center for Adult Retraining Services
……….. as is ………
*Group III
 E³ Institute - EDUCATION, EMPLOYMENT, ECONOMICS
*Group IV
 Jobs, Training & Partnerships in Employment
 Workforce Literacy & Short-Term Training
*Group V
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CLR - Community Learning and Retraining
EL - Education for Life
Regional Resource Center…..
ATPCR - EPCC Adult Training Program Community Resource
BIEEO - The Border Institute for Employment and Educational Opportunities
BIEN - The Border Institute for Employment Needs
BEGIN - Border Educational Gateway In Instate
CESD - Center for Employment Skills Development
EVOC - Educational Vocational Opportunity Center
EEOC - Education and Employment Opportunity Center
WSD - Workforce Skills Development
BSD - Border Skills Development
ALR - Adult Learning and Retraining
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Institutional and Community Planning
*Group VI
 WFY - EPCC Working for You - EPCC Trabajando Para Usted
*Group VII
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“WIN” - Workforce Initiative Network
Workforce Technical Enhancement Program
“WEST” - Workforce Enrichment and Skills Training
“FIT” - Future Investment Training
Job Development and Training
*Group VIII
 “CJTP” - Center for Job Training and Placement
 “WTC” - Workforce Training Center
 Center for Career Success
*Group IX
 “ATWORC” - Advanced Training for Work Opportunities Retraining and Careers
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Institutional and Community Planning
BUSINESS AND INDUSTRY LEADER COMMENTS
Adapting to the Changing needs in the Community
 Personalize Assessment
 Address the steady influx of unskilled, under-educated workers and the steady exodus
of skilled, educated youth
 Many jobs moving out to other countries or other cities. (nursing shortage)
 Understand culture
 Need programs such as ESL, GED, and/or computer without so much pre-requisite
 Company’s tax abatements
 Employer is the primary customer, not exclusively
 Build stronger, more effective partnerships
 Communication needs to be stronger
 EPCC needs to focus and expand programs where workforce shortages exist, e.g.
Nursing, Healthcare Professions, Information Technology, etc.
 Assess the needs of the displaced worker
 Work together with social service/education and for profit agencies to meet the basic
needs of the displaced worker
 Instill the element of hope on the employee
 More jobs available for community and better wages
 Communication in Spanish
 Need to expand the definition of “community” to a regional basis
Improving Services for the Hardest to Serve Populations
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Involve industries families (orientation)
Provide support services (child care, gas, incentives)
Provide more opportunities for easy, affordable daycare, and transportation needs
Encourage English speaking and writing
Identify what motivates
Having childcare integrated into contract with EPCC for education classes
Stop advertising low wages
Flexibility on tax incentive for companies
Better assessment of needs and barriers to empowerment
Establish a communication link with current employers and identify how the future
looks and begin to train for that. (10 year plan; begin to view the future)
 Able to provide employers with school and training by providing more technical
trainings, clinical, and management
 Incentives to promote unemployment
 Need to do a needs assessment from the employers perspective prior to providing the
service
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Institutional and Community Planning
Building Marketing and Outreach Services
 Coordinate meetings (monthly) – contact communication
 Outreach services are adequate in El Paso region. Market and develop large skilled,
college graduates
 Common Data base of services
 Simplify the process
 Build partnerships
 Giving presentations to employers to recruit individuals for jobs
 Market to employers
 Engage participation
 Report on success stories
 Attract outside corporations or major employers
 Non-educated youth to stay in El Paso by offering them opportunities to grow and use
their talents
 Recommended jobs for all types of education and different age groups
Expanding services to area employers
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Customize trainings to employers needs
Require potential employees to adapt to potential employers
Offer on-site training (where the students are)
Listen, build, implement
Report card (communicate)
Expansion of E-Learning/Distance Learning to employers worksites
Learn from employers as to what they need and develop/offer training programs to fit
the needs of area employers
 Customize training programs
 Need to be proactive not reactive to needs
 Proper job training prior to application (job security)
Considering of a Name Change for the Workforce Development area to reflect a
Broader Scope of Service
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EPCC Education Service
Center for Displaced Workers
El Paso @ work
El Pasoans Training to Work
Advocate for Education
Achieving Education for Your Children’s Future
Workforce & Economic Development Department
Border Community Empowerment Area
Centers for Displaced Workers
Facility Center for Displaced and Annexed Workers
CARE-Center for Adult Retraining and Education
CARS-Center for Adult Retraining Services
PALS-Partners for Adult Learning Services (PALS at EPCC)
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Institutional and Community Planning
ADDITIONAL GROUP SESSION NOTES
*Group I
Topic 1: Adapting to Changing Needs in the Community
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Computer Training
ESL & GED Programs
Retail Skills
Customer Service Skills
Support Services e.g. Transportation/Child Care
Accent Reduction
Value Linguistics Diversity
Youth-High Risk/Dropout
Newly arrived immigrants
Non-College path graduates
Better K thru 12
Funding
Participant Support
Employer Support
Mentoring Program
Government Policy
Follow trends to base planning on
Industry Surveys
Adopt best time Horizon
Involve people of influence
Topic 2: Improving Services for the Hardest to Serve Populations
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Money Management
Use of facilities by participants while children are in school
Better transportation system
Clearing house
Topic 3: Building Marketing and Outreach Services
 Internet -EPCC Web Page
 How do we know
o Ask employers
o Ask trainees
o Ask agencies
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Institutional and Community Planning
Topic 4: Expanding Services to Area Employers
 Critical Employer Needs
o PASS - background check/occupation testing
 Job Search Skills
o Interviewing
o Fill out application
 Long-term employer needs for next 20 years
o Market Spanish speaking employees
o Focus on emphasizing Education in the homes
 Emerging needs unique to El Paso
 Service delivery strategies to address Border Adult Learners
o Less English Language dependent
o Functional Language
o More intensive study models
o Have broader scope of choices
 Workers Literacy
o Provides training and services to traditionally underserved populations
including displaced workers and underemployed/undereducated adult
learners in order to meet the demands of business and industry
Topic 5: Consideration of a Name Change for the Workforce Development Area to
Reflect a Broader Scope of Service
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“WIT” - Workers in Transition
“IEWD” - Institute of Economic and Workforce Development
Lifelong Work Skills
“RCS” - Responsive Career Skills
“CCR” - Center for Career Redefinition
Center for growth and opportunity
Education and Career Development
Center for Positive Work Changes
“TOP” - Training and Opportunity Program
“WEP” - Workup El Paso
Better skills for work
Skills for 21st Century work
Work 21
Project 2020
*Group II
Topic 5: Consideration of a Name Change for the Workforce Development Area to
Reflect a Broader Scope of Service
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Leave “as-is”
Add “Education”
Workforce and Economic Development
Return to original name “IEWD” - Institute for Economic and Workforce
Development
 “PALS” - Partner for Adult Learning Services
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Institutional and Community Planning
*Group III
Topic 1: Adapting to Changing Needs in the Community
 Profile New Workforce
o Profile Incumbent
o Profile Transitional
 Sector Clusters
 Dealing with Language Barriers
 Balance - Business Recruitment/Retention
 Provide more incentives for Business
 Back claw
 Eliminate the working poor!
 New businesses with guarantee to start with higher pay
 Career awareness since elementary
 Increase communication between service providers
 Early intervention for teen parents
 Adjudicated population
 Veterans
Topic 2: Improving Services for the Hardest to Serve Populations






Improving partnership
“Promotoras” Community outreach workers
Increase sanctions to raise client accountability
Community Centers
Daycare
Promote Volunteering
Topic 3: Building Marketing and Outreach Services




User-friendly - malls/libraries
Educational Opportunities
Advisory Committees
Peer recruiters
Topic 4: Expanding Services to Area Employers






Improve system of referring qualified workers to employees
Training case manager
Assess the candidates skills
More collaborate with the private sector
Retention and follow up over students
Planting seed (early 2º/3º grade career exploring/students and parents
Office of the Vice President of Research and Development
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Institutional and Community Planning
Topic 5: Consideration of a Name Change for the Workforce Development Area to
Reflect a Broader Scope of Service








Economic Development
Social Economic Development
EPCC Workforce Development
Workforce Opportunities
Economic Opportunities
Accelerated Vocational and Literacy Training
The New Workforce
Workforce Partnerships
*Group IV
Topic 1: Adapting to Changing Needs in the Community














More evening/weekend classes
More accelerated program to advance to levels
More O.J.T.
Add externships to Curriculum
More planning sessions (like today)
Advisory Committees/Groups
Gather forecasting information with industry
Build stronger relationships with Chamber and businesses
Partner with Workforce Development Board and “one stop center”
Target and reach skilled & unskilled workers with marketing, industries that are
leaving El Paso
Better market what Workforce can offer to employers
Aside of Advisory Committee, go to worksites
Plug into existing consortiums
Invite Labor Organizations
Topic 2: Improving Services for the Hardest to Serve Populations











More O.J.T./Apprenticeships
Address older worker’s fears of learning new skills
I.D. employers who are willing to provide O.J.T. in highly specialized skills
The Workforce Development Board can pay employers for O.J.T.
Make ESL part of training curriculum
Provide short term training to older adults to put back into workforce and allow them
to continue Education
Training that leads to employment
Provide support services (Counseling encouragement to continue) mentors
Strengthen partnerships with other service providers (Housing Authority, Colonia
Centers, Senior Citizen Centers)
Marketing EPCC services to older workers - not just younger ones
Create student-student mentoring programs
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Institutional and Community Planning
Topic 3: Building Marketing and Outreach Services











Use TV/Radio/El Paso Times in English and Spanish
Focus on benefits to displaced workers to take skills training (better jobs/pay)
More connections with business/industry to get the word out
Specific Marketing with business/industry on what EPCC can provide
Provide space to match students and employers to interview/hire on site
Educate/humanize EPCC employees on common goal/needs of displaced
Success stories of graduates
Create mentorships
EPCC more accessible (web, phone directory) currently information is hard to find
Disseminate POC list of EPCC programs to employers - who do they call?
Need new/improved Workforce website - a central place employers can go to for
complete information
Topic 4: Expanding Services to Area Employers





Improved Workforce website (easier to access programs, POC’s)
Customized Training at websites to fit work schedules
WPCC partnering with other training providers and professional assns
Create other partnership from EPCC take Leadership, create win/win partnerships
Don’t forget the Small Business needs – don’t just focus on big industries
Topic 5: Consideration of a Name Change for the Workforce Development Area to
Reflect a Broader Scope of Service






Workforce Partners in Training and Education
Workforce skills through short-term training
Career Development
Adult Workforce Literacy and Training
Developing the Workforce through Literacy and Training
Training for Employment
*Group V
Topic 1: Adapting to Changing Needs in the Community








Healthcare awareness - ability to communicate
Terminology
Trained them here and leave
Enforce our rules
Language
Bilateral training
Competing with China
Who is out there - literacy
Office of the Vice President of Research and Development
22
Institutional and Community Planning
Topic 2: Improving Services for the Hardest to Serve Populations





Vocational Training - able to provide who is doing the training?
Support Services
Funds
Train to what the community needs
Basic communication in training
Topic 3: Building Marketing and Outreach Services
 Chamber of Commerce/Diario de Juarez, Channel 26
 Partner with companies that are leaving regulatory agencies and companies that are
arriving
 Market in the company human resources center
 Use other organizations to market for us
 Unemployment
 Radio, TV, Newspaper, Churches
Topic 4: Expanding Services to Area Employers






Comprehension in English
Specific Training
Keep business informed
Manner and work ethics
Inspire your students
EPCC – customize training
o I can do this for you
o Stop catering
 Your employer is not your parent
Topic 5: Consideration of a Name Change for the Workforce Development Area to
Reflect a Broader Scope of Service
 Border Re-Training Services
*Group VI
Topic 1: Adapting to Changing Needs in the Community












Literacy - lack of community abilities
Management training - “Workplace Spanish”
Cultural Training
Relational Skills
Sensitivity - cultural diversity
No utilization of skills - because of language barriers
Direct Ed ESL training for already trained foreign workers
Doña Ana - free ESL, GED, Computer Training included
Prevention strategies to provide incentives for trained workers to stay in El Paso
Needs in higher computer system capability (oracle database)
Tax abatements - Economy, currently 5 year contract
Need attractive means for bringing in business
Office of the Vice President of Research and Development
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Institutional and Community Planning
 Development of other job markets besides manufacturing
 What can we do to attract individuals to El Paso?
 Missing the Boat
o More recruitment for programs
o Motivational techniques
o Take services to populations
o Child care services during the training
o Contract between Business and EPCC to provide for specialized groups
o Educating out of “comfort zones” - child care, motivational, self-esteem
training
 Synopsis - literacy, motivation, retention of skilled workers
Topic 2: Improving Services for the Hardest to Serve Populations
 Personal assessment of the worker
o Who are they?
o Family needs
o Educational levels
o Build trust between management and worker
o Interest levels of the employee
o Shorter time limit of classes and smaller class sizes
 Training Barriers
o Fear of speaking up
o Causes Dropout
o Motivation and self-esteem
o Create smaller success levels
o Peer Pressure
o Family Involvement
o Buddy Systems
 Producing a productive Workforce - support services must be in place
o Assessment- Identification of barriers - consortium with business
o Displaced workers “what can we do to open communication for training to
take effect”
o Community audit of what’s working - no more duplication
Topic 3: Building Marketing and Outreach Services
 Should be directed to Employer
o Interpret rules
o Simplify rules
o Prerequisites
 “X” number of employee’s each year for tax abatements
 allow for fluctuation in employment and salary criteria
 Train employers to be better facilitators
 Need a centralized system for both employee and employer
 City needs to better partner – ship with business to allow for worker flexibility
 EPCC at this time is major partner with business
 “Workers will come”
 Current available outreach is piece meal
 Business tends to become self-reliant
 El Paso seems not to respond to business held fast enough
Office of the Vice President of Research and Development
24
Institutional and Community Planning
 Get the message out that wages are “livable” for technical framed individuals who
may choose to leave
 Stop advertising low wages
 Too low expectations for Workforce
Topic 4: Expanding Services to Area Employers







Up to trainers to approach business and industry
At no cost to business
Dispel “Cheap Cost of Living” myth
Entertainment – creative talent
Employee adapt to Employer
Trainers need to listen to what business and worker needs
Trainers utilize advisory councils to respond to training needs in programs
Topic 5: Consideration of a Name Change for the Workforce Development Area to
Reflect a Broader Scope of Service









Workforce Development Program
El Paso Trained to Work
BFB - Building Education Bridges
Border Community Empowerment
El Paso at Work
DWS - Dynamic Workforce Solution for EPCC Adults
Developing Tomorrow’s Workforce
Economic Solutions at Work
Educational Solutions at Work
*Group VII
Topic 1: Adapting to Changing Needs in the Community
 Establish Liaison
 Assess the need of laid-off workers
 Be aware of emerging technology
o Radiology
o Healthcare
 Contact with organized labor - advisory groups
 Service skills workers have a high level
o Longer labor pool exist for service jobs
o Contact Human Resources Personnel for needs and skills
 Review Employment Population Projections Data
o Census Bureau
o Dept. of Labor
o TWC
o Individual Businesses
 Eliminate faculty and incomplete data
 Review data on an on-going basis
o Key from local employer input
 Be an effective community partner
Office of the Vice President of Research and Development
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Institutional and Community Planning
 Program design needs to be:
o Rapid response
o Program delivery that meets customer needs
 A variety/diversity of program delivery
 Liaisons
 Seek fundings in order to initiate programs and delivery
 More involvement with high school students
o Employer and counsel involvement to prepare students to the workplace
o EPCC provide remedial training for the same as above
Topic 2: Improving Services for the Hardest to Serve Populations





High School dropouts
Must have an effective student retention program
Need internship/on the job-training component with our programs
Customized English Language Training Program according to the job your receiving
Training interpersonal skills
o Work ethics
o Professionalism
o Basic living skills
 Mentorship Program
o Internship programs with high schools
 Need child care and part-time employment
Topic 3: Building Marketing and Outreach Services
 Market to growing demands from potential employers
Topic 5: Consideration of a Name Change for the Workforce Development Area to
Reflect a Broader Scope of Service






Workforce Education
Career
Enhancement
Upgrading Skills
Technical
Re-training
*Group VIII
Topic 5: Consideration of a Name Change for the Workforce Development Area to
Reflect a Broader Scope of Service
 Workforce Literacy
 Workplace Literacy
 Customized Training
Office of the Vice President of Research and Development
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Institutional and Community Planning
*Group IX
Topic 1: Adapting to Changing Needs in the Community






Teach how to learn
Limitation of jobs in Job Market
Change in community structure
Changing Needs
Expand training programs/versify
Career ladder level training, i.e. Nursing
Topic 2: Improving Services for the Hardest to Serve Populations
 Marketing focus to be customized to identified needs
Topic 3: Building Marketing and Outreach Services
 EPCC sponsored
o Monthly luncheons for referral agencies and industry
o Sharing information on services - Chambers
 City/Co. website for programs and services
 Helpline
 Human Resource departments at Industry
 Informing Industry of availability of services
Topic 4: Expanding Services to Area Employers





Promoting Customized Training - on the Job!
Contact PS (liaison)
Need for contact to work with Economic Development for new employer needs
Marketing to outside employers
Citywide EPCC sponsored Job Fair for targeted population with Industry Partners
Topic 5: Consideration of a Name Change for the Workforce Development Area to
Reflect a Broader Scope of Service
 Center for Adult Retraining Education Employment
Office of the Vice President of Research and Development
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Institutional and Community Planning
PARTICIPANT LIST
Name of Participant
Position/Organization
Uwe Agness
EPCC - Coordinator, Customized Training
Yolanda Ahner
Raul Arizpe
EPCC - Interim AVP, Workforce Dev. & Lifelong
Learning
EPCC - Counseling Coordinator
Susan Austin
City of El Paso, City Council District 1
Marisela Barrios
EPCC - Office Assistant, Math/Science Partnership
Aggie L. Becker
EPCC - Professional Office Comp. Tech. Instructor
Janet Bono
Plans Manager, URGWDB
Richard Buller
EPCC - Information Security
Rudy Camacho
Program Manager, Youth Services
Jena Camp
La Mujer Obrera
Gloria Candelaria
Upper Rio Grande at Workforce Ctr., Job Developer
Delia Cantú
Self Employed
Lucy Carrasco
Job Resources Specialist, Housing Authority
Luis Carrejo
Upper Rio Grande at Workforce with Youth Services
Bonnie Casas
EPCC - Registrar
MariCarmen Casavantes
EPCC - Workplace Literacy
Lucia Castelo
State Farm Insurance Companies
Francisco Castro
EPCC Student
Olaya Cazares
Velma Celis-Acosta (Facilitator)
EPCC - Sr. Admin. Associate, Workforce Dev. & Lifelong
Learning
EPCC - Family Caregiver Program, Senior Adult Program
Veronica Cena
EPCC - Counselor
Irene Chavez
Providence Hospital
Olga Chavez
EPCC - Director, Foundation and Diversity
Lorena Chavez (Facilitator)
EPCC - Counselor
James Coe (Facilitator)
EPCC - Coordinator, Customized Training
Dr. Eileen Conklin
EPCC - Dean, Arts, Basic Skills, Comm., Occ. Ed., Soc.
Sci.
Housing Authority
Yolanda I. Cortez
Office of the Vice President of Research and Development
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Institutional and Community Planning
Nita Corral-Nava (Facilitator)
EPCC - Director, Recruitment and School Relations
Socorro Diamondstein
Director, Housing Authority Community Services
Bob Elliott
EPCC - Manager, Grants Management
Margo Endlich-Portillo
EPCC - OIS Instructor
Gloria Estrada
EPCC - Publications Manager
Dr. Rabab Fares
EPCC - AVP, Marketing and External Affairs
Dr. Jaime Farias
EPCC - Dean, Education and Occupational Programs
John Fields
YWCA
Eusebio Fierro
EPCC Student
Annabelle S. Fierro
Norma Flores
EPCC - Program Student Advisor, Workforce
Development
EPCC - Procurement Specialist
Gerardo Flores
EPCC Student
Marta de la Fuente
EPCC - Director, CE/Health
Blanche Gallardo
Home Products International
Juan Garcia
EPCC - Assistant Director, Financial Aid
Manny Garcia
EPCC
Jenny Giron (Facilitator)
EPCC - AVP, Instructional Resources and Technology
Hortensia Grijalva
Housing Authority Ross/Trainer
Michael Guerra
Greater El Paso Chamber of Commerce
Irene Gurany-Garcia
EPCC - Counselor
Souraya Hajjar
EPCC - Health Grants Manager
Daryle Hendry
EPCC - Director, Admissions
Karen M. Hensley
Nursing Administration, Sierra Providence Health Network
Francisca Hernandez
EPCC Student
Alex Hernandez (Facilitator)
EPCC - Director, Human Resources Development
Glenn Hinton
Thomason Hospital
John C. Ballejo, Jr.
EPCC - MET (Motivation, Education & Training) – WDC
Dr. Carol Kay
EPCC - Director, Institutional Research
Steven Key
Business Manager Carpenters
Jim Kimsey
EPCC - Director, Personnel Services
Kay Lambert
EPCC - Director, Testing Services
Sylvia Lawler
EPCC - Workforce Development
Al Lawrence
EPCC - Director, Grants Management
Office of the Vice President of Research and Development
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Institutional and Community Planning
Margarita Licon
Licon Engineering Co.
Jan Lockhart
EPCC - Director, Center for Students w/Disabilities
Jesus A. Lopez
EPCC Student
Philip LoPiccolo
Congressman Reyes
Marisela Lujan
EPCC - Project Assistant, Workplace Literacy
Art Macias
Upper Rio Grande WFD Board, Health Workforce Coord.
Gail Mallinson (Facilitator)
EPCC - Manager, Americana Language Programs
Gloria Martinez
EPCC - Director, Physical Plant Department
Sara Martinez
EPCC - Manager, Literacy Programs
Claude Mathis
Mireya Mendoza
EPCC - Dean, Americana Language, Basic Skills, Comm.
& Performing Arts
EPCC - F/T Instructor, Workforce Development
Dr. Paula Mitchell
EPCC - Campus Dean, Health Occupations
Esther Morales
EPCC Student
Grace Muñoz
Thomason Hospital
Bobby Ortega
EPCC - Dean, Architecture, Arts, Math & Science
Elsa Quinteros
EPCC Student
Marisela Quiñonez
EPCC - Workforce Development Program Assistant
Hilda Ramos
EPCC - Admin. Assistant, Workforce Development
Lorenzo Reyes
Upper Rio Grande at Workforce
Anita Rhodes
EPCC - Associate Dean, Nursing
Joyce Ritchey
EPCC - Dean, Arts, Basic Skills, Com., & Social Sciences
Adrian Rivera
EPCC - Instructor
Helen Robert
EPCC - Nursing Instructor
Ray Roberts
EPCC - AVP, Auxiliary Services
Dr. Ernst Roberts
EPCC - Executive Assistant to the President
Robin Roberts
URG Workforce Development Board
Lucia Rodriguez (Facilitator)
EPCC - Manager, Grants Management
Ingrid Rogers
Victory Packaging
Herb de la Rosa
Workforce Consulting Group
Fabiola Rubio
EPCC - VP, Information Technology
John Ruiz
Mountain West Regional Council of Carpenters
Carlos Sada
EPCC - Accounting Specialist
Office of the Vice President of Research and Development
30
Institutional and Community Planning
Lynn Salas (Facilitator)
EPCC - Government Instructor
Javier Sanchez
EPCC - Coordinator, Marketing & External Affairs
Rai Sarabia
El Paso Affordable Housing
Antonio Scandiffio
EPCC - Director, Co-op Education & Job Placement
Valerie Scott
Millennium Plastics
Gary Sewell
EPCC - Job Developer, Workforce Development
Josette Shaughnessy
EPCC - AVP, Budget & Financial Services
Maggy Smith
University of Texas at El Paso
Lourdes Tellez
Housing Authority of the City of El Paso
Julie Lopez Tellez
EPCC - Workforce Development
Dr. Lydia Tena-Perez
EPCC - Dean, Instructional Programs
Mark Thomason
Sierra Providence Health
Michelle L. Tripp
H.R. Manager, State National Bank
Victor A. Urquidi
EPCC - MET (Motivation, Education & Training) - WDC
Pat Velasquez
Regional Care Manager, KWAL Paint at Canutillo
Javier Veloz
Upper Rio Grande at Workforce Board
Jorge Viramontes
EPCC - Instructor
Kris Witte
Workforce Adult Literacy
Jimmie Wolslager
Vice-President, The Wolslager Foundation
Cynthia Yang
Mary Yañez
EPCC - Instructor/Bus. Tech. - David L. Carrasco Job
Corps
EPCC - Director, Senior Adult Program
Frank Zubia
Helen of Troy
Office of the Vice President of Research and Development
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Institutional and Community Planning
COORDINATION
El Paso Community College’s Office of Institutional and Community Planning facilitated this
planning session for the Workforce Development area. Employees of the College who
participated in this session were:
Facilitators
Velma Celis-Acosta, Family Caregiver Program, Senior Adult Program
Lorena Chavez, Counselor
James Coe, Coordinator, Customized Training
Nita Corral-Nava, Director, Recruitment & School Relations
Jenny Giron, AVP, Instructional Resources and Technology
Alex Hernandez, Director, Human Resources Development
Gail Mallinson, Coordinator, Americana Language Programs
Lucia Rodriguez, Manager, Grants Management
Lynn Salas, Government Instructor
Overall Coordination
Dolores Gross, Director, Institutional and Community Planning
Luz Taboada, Director, Workforce Development
Logistics and Support Materials
Sandy Mejia, Administrative Assistant, Institutional and Community Planning
Chris Gomez, Work-Study, Institutional and Community Planning
El Paso Community College offers over 130 programs of study to earn an associate degree or certificate
of completion. We serve 19,000 credit and 8,000 non-credit students each semester at our five campuses,
instructional centers and satellite sites throughout the County.
El Paso County Community College District does not discriminate on the basis of race, color, national
origin, religion, gender, age or disability.
For more information about El Paso Community College’s planning services, call the Office of
Institutional and Community Planning at 831-2109.
Office of the Vice President of Research and Development
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Institutional and Community Planning
Office of the Vice President of Research and Development
33
Institutional and Community Planning
AGENDA
8:30-9:00
Participant Sign-in, Receive Table Assignments and Continental Breakfast
9:00-9:10
Welcome, Dr. Ernst Roberts, Executive Assistant to the President,
El Paso Community College
Introduction of Special Guests, Yolanda Ahner, Associate Vice President,
Workforce Development
9:10-9:35
Review of Workforce Development Mission & Programs, Luz Taboada, Director,
Workforce Development, EPCC
Overview, Session Process & Introduction of Facilitators, Dolores Gross,
Director, Institutional & Community Planning, EPCC
9:35-10:05
Topic 1: Adapting to Changing Needs in the Community
10:05-10:35
Topic 2: Improving Services for the Hardest to Serve Populations
10:35-10:45
Short Break
10:45-11:15
Topic 3: Building Marketing and Outreach Services
11:15-11:45
Topic 4: Expanding Services to Area Employers
11:45
Short Questionnaire for Business & Industry Participants
Luncheon Begins
11:55-12:00
Welcome of Additional Business & Industry Leaders, Dr. Ernst Roberts,
Executive Assistant to the President, EPCC
12:15
Luncheon Speaker, The Honorable Mayor Joe Wardy
12:45-1:15
Topic 5- Consideration of a Name Change for the Workforce Development area
to Reflect a Broader Scope of Service
1:15-2:30
Group Reports/ Presentation of Morning’s Outcomes (10 Minutes per Group--2
priorities per topic)
2:30
Wrap-up and Adjourn
Office of the Vice President of Research and Development
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Institutional and Community Planning
TOPIC QUESTIONS
Topic 1: Adapting to changing needs in the community






What are some of the community needs in terms of training and employment of which you are
aware?
What do you feel would be most beneficial in addressing those needs?
How do we determine new training and employment needs as they emerge?
Are there more effective strategies for getting this information in a timely manner and connecting
adult learners w/appropriate training more quickly?
Given the challenges in our border area and job market, are there training and employment needs
that you feel are best suited to EPCC Workforce Development?
What other populations besides the limited English proficient, underemployed or undereducated
worker should EPCC Workforce Development area serve?
Topic 2: Improving Services for the hardest to serve populations (underemployed and
undereducated)




What programs, resources or services can we enhance to assist students and employers most
rapidly?
Along with language training, what other skills are most desirable for limited English
proficient adult learners?
What employer information or contacts do we need to further develop our capacity and
broaden our scope of service to this population?
How might local business and industry, school district, and nonprofit training organizations
be able to partner with us to serve the needs of this adult learner population?
Topic 3: Building Marketing and Outreach Services





How do we continue/improve our existing outreach, and better market our programs to the
community?
How can we encourage employers when they have training needs to consider EPCC Workforce
Development graduates?
What methods of promotion, materials, or advertising would more effectively reach our
employers and adult learners?
What strategies would help employers and referring agencies become involved with the EPCC
Workforce Development area?
How can we best determine if our efforts are improving the quality of employee skills in El Paso?
Office of the Vice President of Research and Development
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Institutional and Community Planning
Topic 4: Expanding services to area employers





What are most critical employer needs that exist now?
How can we continue to identify longer-term employer needs on an ongoing basis?
What are those long-term needs for employers that should be integrated into EPCC’s Workforce
planning efforts for the next 20 years?
Are there any emerging needs unique to our area?
What service-delivery strategies would help us ensure that we address our border adult learners’
needs?
Topic 5: Name change for our area to reflect a broader scope of service for the next 20
years




Based upon the discussion today regarding Adult Learners and the services and programs at
EPCC Workforce Development area, what are your recommendations for naming our area?
Is there an acronym or slogan that would help us quickly and easily convey our services and
mission?
Is there a particularly appealing aspect of our focus and services that we could feature in our
name?
Is there a “user-friendly” name that is relevant for today’s services that can also grow with us in
the future as we expand?
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Institutional and Community Planning
SURVEY INSTRUMENT
Office of the Vice President of Research and Development
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Institutional and Community Planning
BUSINESS & INDUSTRY LEADER FEEDBACK FORM
Please provide any additional information, recommendations, or comments you deem relevant on
today’s topics below: THANK YOU.
Adapting to Changing Needs in the Community
Improving Services for the Hardest to Serve Populations
Building Marketing and Outreach Services
Expanding Services to Area Employers
Consideration of a Name Change for the Workforce Development area to Reflect a Broader
Scope of Service
Office of the Vice President of Research and Development
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Institutional and Community Planning
APPENDIX E
SURVEY RESULTS
How much Oral English Language
Usage is Necessary in Your Work
A Little
Environment ?
In What Type of Business do You
Work?
1
1%
Transportation 0
Trades/Crafts
4
Moderate
19
26%
6
Manufacturing
Services
13
Other
22
26
Education
0
5
10
15
20
25
High
53
73%
30
How much Written English Language Usage
is Necessary in Your Work Environment ?
A Little
1
2%
Is Y o u r C o m p a n y A b le to H ire
P e rs o n s w ith G o o d T e c h n ic a l
S k ills /L im ite d E n g lis h ?
Moderate
12
23%
O n ly E n try
L e ve l
13
28%
High
40
75%
Office of the Vice President of Research and Development
Ye s
17
36%
No
17
36%
39
Institutional and Community Planning
APPENDIX E
SURVEY RESULTS
How much Oral English Language
Usage is Necessary in Your Work
A Little
Environment ?
In What Type of Business do You
Work?
1
1%
Transportation 0
Trades/Crafts
4
Moderate
19
26%
6
Manufacturing
Services
13
Other
22
26
Education
0
5
10
15
20
25
High
53
73%
30
How much Written English Language Usage
is Necessary in Your Work Environment ?
A Little
1
2%
Is Y o u r C o m p a n y A b le to H ire
P e rs o n s w ith G o o d T e c h n ic a l
S k ills /L im ite d E n g lis h ?
Moderate
12
23%
O n ly E n try
L e ve l
13
28%
High
40
75%
Office of the Vice President of Research and Development
Ye s
17
36%
No
17
36%
40
Institutional and Community Planning
APPENDIX E
SURVEY RESULTS
Is Y o u r C o m p a n y A b le to H ir e P e r s o n s w ith
G o o d T e c h n ic a l S k ills /L im ite d E n g lis h ?
How much Oral English Language
Usage is Necessary in Your Work
A Little
Environment ?
1
1%
O n ly E n try
L e ve l
13
28%
Moderate
19
26%
No
17
36%
High
53
73%
Is Y o u r C o m p a n y In te r e s te d in S h o r tT e r m V o c a tio n a l T r a in in g ?
U p to a Y e a r
17
58%
Ye s
17
36%
Is Y o u r C o m p a n y In te re s te d in
F u n c tio n a l, S h o rt-T e rm B a s ic S k ills ?
4 M o n th s
4
14%
GED
3
25%
6 M o n th s
8
28%
Office of the Vice President of Research and Development
M a th S k ills
1
8%
41
S p e a k in g
3
25%
R e a d in g /
W ritin g
5
42%
Institutional and Community Planning
APPENDIX E
SURVEY RESULTS
Is Y o u r C o m p a n y A b le to H ir e P e r s o n s w ith
G o o d T e c h n ic a l S k ills /L im ite d E n g lis h ?
How much Oral English Language
Usage is Necessary in Your Work
A Little
Environment ?
1
1%
O n ly E n try
L e ve l
13
28%
Moderate
19
26%
Ye s
17
36%
D o e s Y o u r C o m p a n y R e q u ire G E D o r
H ig h S c h o o l D ip lo m a fo r E n tr y L e v e l
P o s it io n s
No
Is Y o u r C o m p a n y In te re s te d in
A d d itio n a l T r a in in g ?
S p e c ific
V o c a tio n a l
T ra in in g
4
High
15%
8
16%
53
73%
No
17
36%
In te n s iv e
S p a n is h fo r
N o n -S p e a k e rs
23
85%
Ye s
41
84%
Is Y o u r C o m p a n y In te r e s te d in S h o r tT e r m DV oo Yc oa utioH nir ae lE TP rCaCinGinr agd ?u a te s ?
U p to a Y e a r
17
58%
Is Y o u r C o m p a n y In te re s te d in
F u nDcotioY on ua l,H ireS hEoPrt-T
C C eGrm
ra d Bu aates ic
s wSithk ills ?
C e r tific a te s , A s s o c ia te s D e g re e , o r
O thG E3eDr?
O th e r
4 M o n th s
4
14%
No
4
8%
Ye s
44
92%
25%
6 M o n th s
8
28%
Office of the Vice President of Research and Development
M a th S k ills
1 A s s o c ia te
D e g re e
8%
14
61%
42
1
4%
S p e a k in g
C e rtific a te 3
25%
8
35%
R e a d in g /
W ritin g
5
42%
Institutional and Community Planning
APPENDIX E
SURVEY RESULTS
Is Y o u r C o m p a n y A b le to H ir e P e r s o n s w ith
G o o d T e c h n ic a l S k ills /L im ite d E n g lis h ?
How much Oral English Language
Usage is Necessary in Your Work
A Little
Environment ?
1
1%
O n ly E n try
L e ve l
13
28%
Moderate
19
26%
No
D o YHigh
o u H ir e E P C C G r a d u a t e s w it h
53
C e r t if i c a t e s , A s s o c i a t e s D e g r e e , o r
73%
O th e r?
O th e r
1
4%
U p to a Y e a r
17
58%
D e p e nd s o n
S p e c ific
T ra in in g
5
29%
C e rtific a te
8
35%
A s s o c ia te
D eIs
g re Ye o u r C o m p a n y In te r e s te d
14
6 T1 %e r m V o c a tio n a l T r a in in g ?
Ye s
17
36%
in S h o r t-
I f Y o u1 7 C u r r e n t l y D o n 't H i r e E P C C
G r a d3 u6 %a t e s , W il l Y o u C o n s id e r H ir i n g
in th e F u tu re ?
Ye s
Is Y o u r C o m p a n y In te re s te d in
12
F u n c tio n a l, S h o rt-T e rm B a s ic S k ills7 ?1 %
4 M o n th s
4
14%
GED
3
25%
S p e a k in g
3
25%
Is Y o u r C o m p a n y In t e r e s t e d in H a v in g
a n E P C C 6 SM to un thds e n t W o r k i n 6 0 - H o u r
M a th S k ills
W o r k E x p e2 8r8 %ie n c e P r o g r a m ?1
8%
No
10
26%
R e a d in g /
W ritin g
5
42%
Ye s
28
74%
Office of the Vice President of Research and Development
43
Institutional and Community Planning