Information Technology
2008-2012
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El Paso County Community College District
Information Technology Master Plan
Table of Contents
Executive Summary..........................................................................................................................................2
Guiding Principles.............................................................................................................................................3
Vision and Mission............................................................................................................................................4
Strategic Direction............................................................................................................................................5
District Goals....................................................................................................................................................6
Technological Trends........................................................................................................................................7
Master Plan Development Process.....................................................................................................................8
Planning Assumptions.....................................................................................................................................10
Master Plan Goal ...........................................................................................................................................14
Goal 1 – Connect Learners and Learning..............................................................................................15
Objective
Objective
Objective
Objective
Objective
1.1
1.2
1.3
1.4
1.5
Enhance Course Technology......................................................................... 15
Increase Classroom Technology.................................................................... 15
Promote Faculty Technology......................................................................... 15
Increase Student Usage of Technology.......................................................... 16
Support Student Information Services …………................................................ 16
Information Technology Master Plan | 2008 - 2012
Goal 2 – Support Recruitment and Services for Student Success............................................................17
1
Objective
Objective
Objective
Objective
Objective
Objective
Objective
Objective
Objective
2.1
2.2
2.3
2.4
2.5
2.6
2.7
2.8
2.9
Enhance Network Infrastructure ...................................................................17
Improve Information Security ......................................................................18
Provide Support through the Service Desk and PC Support Unit ...................19
Implement and Manage Enterprise Services ................................................20
Maximize Usage/Applications of Banner Student Information System…………..20
Streamline Information Technology Services Organization........................... 21
Continue to Expand the Student Technology Services Program ................... 21
Expand Imaging and Records Management District-Wide ............................ 22
Promote Computer Purchases, Installation, Refurbish, Recycle Prgm………..….22
Conclusion.....................................................................................................................................................23
Appendix A – Managing Change.......................................................................................................................24
Appendix B – Staffing Priorities........................................................................................................................36
Appendix C – Area Plans 2008-2009.................................................................................................................40
Appendix D – IT Leadership Team Organizational Chart…..................................................................................50
Executive Summary
Information Technology Master Plan | 2008 - 2012
The Information Technology Master
Plan in the year 2000 recognized
that if the District is to be truly
successful in achieving its
information technology vision and
accomplishing its strategic
objectives, it would not be sufficient
to do things right; the District
must do the right things. The
plan pointed out that a useful
technique for being certain that
individuals responsible for IT
organizations are “doing the right
thing,” is to establish a set of
guiding principles, with “principles”
being defined as “simple, direct
statements that describe what is
determined to be good practice."
These principles should describe the
fundamental values or criteria
against which the institution is
prepared to make decisions
regarding the acquisition and use of
information technology.
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The following is a list of the Information Technology
Guiding Principles for the El Paso County Community
College District, as developed by the Information
Technology Leadership Team (ITLT) during this
planning process. These principles are based on the vision
developed by ITLT and are intended to provide direction in
overseeing the decisions and actions of the IT Division as it
pursues the acquisition and implementation of information
technology. (Some of these principles are reaffirmations of
principles stated in previous plans).
Information Technology Guiding Principles:
a. Student access and success should be the primary focus of our use of information
technology.
b. Information Technology will inform decision-makers regarding the use of technologies
within the District.
c. Technology will be accessible to all of the diverse populations of students, faculty, staff
and the community.
d. Information Technology must be proactive and responsive to changing student and
community needs, as well as the evolving state of technology.
e. In order for our faculty and staff to work effectively and efficiently with technology, we
will promote ongoing professional development and training opportunities for all.
f.
Have consistent, high quality technology support accessible to students, faculty and
staff.
Information Technology Master Plan | 2008 - 2012
g. Recognize that technology planning is an ongoing process and that we will regularly
review and revise our goals and strategies so they remain relevant to the needs of the
District.
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h. Be accountable for the efficient and effective use of our resources by establishing
measureable benchmarks and outcomes.
Vision and Mission
Vision Statement
Information Technology’s vision is to provide the support, information, infrastructure
and tools to achieve the highest level of technological literacy for our students, faculty,
staff and the community.
Mission Statement
Information Technology Master Plan | 2008 - 2012
Information Technology’s mission is to provision effective, efficient and equitable access
to the modern technologies of hardware, software, networking and communications for
the District’s students, faculty, staff and the community.
4
Strategic Direction
The El Paso County Community College District administration is committed to providing stateof-the-art technology resources to our students, faculty and staff. State-of-the-art technology
for the future, will be to provide information, not just data, and secured access, anytime,
anywhere, on many types of devices. Technology and access to information anytime,
anywhere, will be a part of everyday life.
Communities will be formed online without physical bounds. The ability to maintain family and
create societal relationships is changing because of the changes in communication media. The
ability to learn and share what you know quickly and easily in a less formalized and more
individualized format is occurring. Those who have the skills to meet these communication
needs at many levels will succeed.
This strategic direction encompasses many facets of technology that are defined in the
following pages of this document. Technology will change, as must this master plan.
Wide-spread use of email and the Internet has only occurred since the latter half of the 1990’s,
reinforcing the reason why this plan must be subject to the ability to change in
details and remain flexible, but remain consistent in overall direction.
Information Technology Master Plan | 2008 - 2012
The direction of EPCC technology is to be state-of-the-art and retain a competitive edge. It is
important for EPCC to be innovative in areas where it makes sense and to try pilot projects to
test the viability of the new technology. The future of technology must ultimately be driven by
the students, faculty and staff.
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Technology must support the mission and institutional effectiveness of EPCC. This will be
achieved by creating an environment of technology that assists in meeting the defined goals for
EPCC. The IT Master Plan is aligned with the following District Goals:
District Goals
Provide Quality Education
Provide Quality Student Services
Provide Personal Enrichment
Promote Economic Development
Initiatives
Increase Technological Capability
Demonstrate Continuous Improvement
Enhance the Image of the College
Information Technology Master Plan | 2008 - 2012
Strengthen Institutional Resources
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Technological Trends
Technology is changing so rapidly that exactly predicting the future five years or even three
years from now cannot be done. No one would have predicted where we are today five years
ago, and there is no reason to suppose we can predict with certainty where technology will be
in another five years. Full implementation of this plan will take commitment from the entire El
Paso Community College community.
Important trends expected over the next 5 years:
Rapid adoption of wireless technology.
Widespread use of new devices such as
PDAs, tablets, cell phones and other
systems with embedded computers for
information and service delivery.
Decrease in the use of land-line telephones
as people move to cell phones and other
portable technology.
Implement measures for secure access to
information systems and network services.
Increasing demand for video technology, increasing bandwidth requirements.
Increasing demand for technology generated through additional grants received by
faculty, outreach to non-traditional students, and collaboration with other campuses
through extended campus and online College studies.
Information Technology Master Plan | 2008 - 2012
Increased expectation of students for use of technology for teaching and learning.
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Increased demand and increased regulatory requirements focusing around security.
An ever widening digital divide between those that have experience with new
technology and those that do not.
An increased demand for awareness and training to utilize all of the features of new
technology.
The need to standardize on technology in the classroom to assure its viability and
allow faculty to teach and students to learn instead of being concerned about the
medium, similar to the concept of utilizing the same text book for every person in
the class.
Faculty will increasingly create and implement effective learning strategies by
incorporating technology into the curriculum.
Master Plan Development Process
Historical Overview
The Information Technology Division has adopted and engaged a strategic planning process
focusing on the mission and goals of the El Paso County Community College District. Strategic
planning for the Division has been a process that has occurred in different stages. It has
continued through many different steps by implementing, gathering information and modifying
plans as the process continues. The following details the strategic planning process for the
Division of Information Technology:
November 1999
▪
Performance Review of EPCC - Texas Comptroller of Public Accounts
▪
District-Wide Technology Master Plan – Gartner Consulting
March 2001
Phase 1 - Current State Assessment
Phase 2 - Technology Architecture Design
Phase 3 - Technology Master Plan
November 2002
▪
Campus Assessment Team Visit – Advanced Networking with Minority-
Serving Institutions (ANMSI)
June 2003
▪
Strategic Plan – Educational Consulting Foundation (ECF)
▪
Network Security Audit – Deloitte & Touche LLP
Fall 2003, 2004, 2005, 2006, 2008
▪
Annual IT Planning Sessions - District-wide representation including students,
faculty and staff
Information Technology Master Plan | 2008 - 2012
December 2005
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Planning information was gathered from many sources:
Academic and administrative departmental meetings
Email - solicited and unsolicited
Training evaluations
Surveys
SGA meetings with students
General conversations with students
President’s Cabinet
EPCC Constituency Groups
Software Deployment Taskforce
Integrated Technology Committee
Equipment and Furniture Replacement Committee
Information Technology Leadership Team and IT Division staff
Institutional Effectives Campus Teams
Professional Organizations – Educause, BizTech, Orion, Association of Records Managers
and Administrators (ARMA), Distance Learning Association, Texas Connection
Consortium, Texas Association of Collegiate Registrars and Admissions Officers (TACRO),
Texas Association of Community Colleges (TACC), Institutional Technology Council and
others
Information Technology Master Plan | 2008 - 2012
Business Partnerships – SunGard/SCT, Dell, Egan Marino Corporation (EMC2), Cisco,
Oracle, Apple, Microsoft, Blackboard and others
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Planning Assumptions
The following is a list of planning assumptions about the environment in which El Paso
Community College exists. These assumptions are based upon the observations and opinions of
ITLT and other groups, as a reflection of the constituencies they represent, and are intended to
reflect the current factors that have a bearing on the development and implementation of the
College’s Information Technology Strategic Plan. As assumptions change, resulting goals,
strategies and objectives will need to be modified as well. The ITLT sees this occurring through
an annual review process of EPCC’s Information Technology Strategic Plan. (Note: There is no
priority attributed to the order in which the assumptions are listed).
Assumptions About Our Students
Students will need to master "information literacy." Critical thinking, knowledge about
reliable sources, etc., will be needed across the curriculum.
Students will expect technology to be pervasively available.
Socio-economic and cultural diversity will continue to drive what technology and tech
skills students bring with them.
Students will bring more technology devices to campus to use for learning and they will
want a seamless interface with their technology and those technologies used on
campus.
Students will migrate to those
colleges that are more technically
sophisticated because technology
makes it easier to learn.
Students will drive demand for
various tech-based classes.
Student expectations about the use
and capabilities of technology will
rise over time.
Students will expect all services to be
available online (counseling, etc.).
Information Technology Master Plan | 2008 - 2012
Student demand for wireless access
will increase.
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Assumptions About Our Faculty
There will be a continued need for
faculty training on evolving technology.
Faculty will expect, and will be
expected, to deliver material/full
courses online, as well as provide
enhancements to their instruction
using technology.
The capabilities of technology for
teaching will continue to improve.
More and more faculty members will
want to bring their own mobile
technology to campus.
Faculty will expect more technology support.
Over time a higher percentage of faculty will be using technology.
Faculty will expect to have ready access to integrated district information resources,
including student information.
Faculty will expect multimedia in the classroom.
As faculty use more technology in the classroom it will allow more time for focusing on
course/discipline/content mastery.
Assumptions About Our Staff
Information Technology Master Plan | 2008 - 2012
Staff will expect to have easy access to integrated District information/resources.
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Staff will continue to need training on evolving technology.
Staff will use, and will be expected to use, technology.
Staff will want a cohesive, user-friendly, user interface and technology to do their work.
Staff will expect flexibility in their work/place/time – so that they can work at home.
Not all staff will have equal access to technology because of their job descriptions.
Staff will have the appropriate technology to do their job.
Staff will need to have more efficient and effective communication with adjunct faculty.
Assumptions Related to Our Culture
It is becoming more critical for people to adjust to changes in technology.
With information becoming increasingly more available, it will become more important to
know how to recognize what is valuable and what is not, how to organize it, and how to
most appropriately use it.
The culture keeps leading us toward wanting faster responses with emphasis on getting
accurate answers back in an ever timelier manner.
The expectation will be that you can find information electronically on anything at
anytime.
Technology will make it easier to find information one needs, so we will need to change
the way we teach and learn.
Our culture is changing such that individuals need to become active seekers of
information, not just passive recipients of information.
In order to turn more people into information seekers, we need to make it as easy as
possible.
Information Technology Master Plan | 2008 - 2012
Electronic communications are changing how we learn in ways that are unpredictable.
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Assumptions Related to Technology
Wireless will get more pervasive and will get faster and more secure; mobile devices will
play a much bigger role.
Technology will change the nature and type of communications.
Not everyone accepts technology at the same rate, at the same pace.
Technology in classes will change the nature of student-faculty interaction.
Soon we should be able to connect to anywhere from any location using a mobile
device.
Technology will continue to become cheaper, faster and more powerful.
There will be more desire for self-service, which will drive a lot of what we need to do
with technology.
There will be an increased need for adaptive technologies to support the success of
students with physical and learning disabilities.
Intervention models and strategies will become more reliant on technology in order to
deliver support and services to at-risk student populations.
Technology is paradoxical; it makes life more complicated and simpler at the same time.
We will want knowledge systems to help us handle all the available data.
Information Technology Master Plan | 2008 - 2012
Assumptions About Our Resources and the Budget
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Funding for technology will shift to less dependence on
state funding and more external funding will be needed
to support technology.
Larger and larger portions of the District budget will be
consumed by escalating costs in areas other than
technology.
The IT budget will be impacted in different ways
because of new/different technologies.
IT will continually need to re-prioritize the budget.
There will be centers or locations where we deliver
instruction other than those that currently exist.
Master Plan Goal
The goal of this Information Technology Master Plan is to set
the stage for future changes in technology, develop major
innovative technology initiatives, and define in general
terms the resources allocation needs to meet these plans.
The structure for implementation of the plan must be
flexible and allow for piloting, trial and error, and
research into new areas.
Information Technology Master Plan | 2008 - 2012
This plan is not all inclusive. New technology will be
discovered in the process of implementing the plan. This
plan provides a vision into what is possible as seen within
the constraints of current knowledge, information and
resources.
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Goal 1
Connect Learners and Learning
Create an environment where learning is continuous
and always available to meet student needs so that
they can receive their degree and be productive in
the work environment and society. Set the stage for
blending technology for online, interactive and
individual learning, with face-to-face learning.
Objective 1.1 – Enhance Course Technology
a. Encourage courses to have an online
presence, including online support
services, such as online testing that will
create the best blend for the particular
type of material being taught.
b. Provide training and support for faculty to develop new course materials utilizing
technology.
c. Encourage and support the role of new devices and delivery methods for curriculum,
such as students with notebook computers, cell phones, iPods, etc.
Objective 1.2 – Increase Classroom Technology
Information Technology Master Plan | 2008 - 2012
a. Based on the Smart Classroom Survey of classroom technology, an initial goal should
be to equip a total of 100 classrooms with technology.
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b. Ensure that all classrooms and common areas have Internet access.
Objective 1.3 – Promote Faculty Technology
a. Facilitate the use of technology in the classroom by providing professional
development and technology equipped classes.
b. Provide notebook computers for faculty.
c. Identify discount programs for the purchase of software, hardware and Internet
services.
Objective 1.4 – Increase Student Usage of Technology
a. Provide wireless access to students throughout the District.
b. Integrate voice, video and data.
c. Implement additional services provided through the web to all constituents, including
students, parents, alumni, faculty and staff.
d. Better service the needs of distant learners and working students by providing
services and information when they need them, where they need them and how
they need them.
e. Implement new online services such as electronic billing and electronic disbursement
of refunds.
f.
Ensure for comprehensive online student support services.
g. Propose consolidation of discipline specific computer labs for a more efficient and
effective use of resources.
h. Identify discount programs for purchase of software, hardware and Internet
services.
i.
Maintain and support student information centers, such as kiosks, that provide webinterfaced information to students.
j.
Develop a collaborative online environment for students and faculty.
Objective 1.5 – Support Student Information Services
a. Ensure for comprehensive online student
support services.
b. Maintain and support student information
centers, such as Kiosks, that provide webinterfaced information to students.
Information Technology Master Plan | 2008 - 2012
k. Ensure for continuous upgrades in new and innovative distance learning
technologies.
Goal 2
Support Recruitment and Services for
Student Success
The college student process is changing from the
pipelines of students going from high school to college
to the work place as a standard migration - to a
process of cycles of learning and students coming in
and out of the college environment from the work
place in a “learning swirl.” Attending college as a
lifelong learner is becoming a reality. High school
graduates are a part of the customer base.
As El Paso Community College moves into a shared
bricks and technological environment, our
administrative systems must be prepared to deal with
the changes. Services should be available anytime,
anywhere.
Objective 2.1 – Enhance Network Infrastructure
a. Install and maintain management software to monitor network needs and predict
future needs.
b. Move toward the convergence of voice, video and data with Voice over IP (VoIP) for
telephone services.
Information Technology Master Plan | 2008 - 2012
c. Move toward supporting more video over the network, which increases the
bandwidth needs.
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d. Replace old wiring with new category six wiring or fiber in current buildings.
e. Insure major off-campus sites have adequate access to the internal network and the
Internet.
f.
Deploy a centralized wireless network control system and extend the College’s
wireless coverage.
g. Upgrade the SONET System to provide Quality of Service (QoS) to support the new
technologies across the District, including desktop video and VoIP technology.
h. Design and implement a high-speed backup Internet connection for Disaster
Recovery and bandwidth reliability.
Objective 2.2 - Improve Information Security
a. Information security is a major concern in today’s world of technology and anytime,
anywhere access. The ability to access information of all kinds, even from
enterprise-grade databases is supported with new mobile, handheld devices.
Nearly all access to information is “web-enabled,” which makes it available from
anywhere in the world, securely. However, the old formula for a successful
information security program remains unchanged; support from senior executives,
sound and meaningful policy and procedures, a strong awareness and training
program, and effective sanctions and feedback program.
▪
Prevent external threats from exploiting any potential information security
vulnerability by implementing the most effective firewall and network security
tools to monitor for and stop malicious software at the network edge.
▪
Implement internal controls with appropriate identity and access
management for each enterprise-level application system and network
services.
▪
Insure all employees understand,
appreciate, and protect sensitive
personal, financial, and health
information in accordance with the
provisions of the Family Educational
Rights and Privacy Act, the GrammLeach-Bliley Act, the Health
Insurance Portability and
Accountability Act and the Payment
Card Industry Standards.
▪
Develop security awareness training
and deliver it via online training and
quizzes. Develop security blogs and
wikis and a knowledge base of
current topics maintained weekly.
▪
Provide risk management training
and demonstrate how to use risk
analysis and business impact
analysis to every department.
▪
Monitor for appropriate use of
information technology resources
using appliances and software that
can identify and report instances of
potentially abusive behavior.
Information Technology Master Plan | 2008 - 2012
b. These activities require special emphasis and are recurring:
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▪
Acquire the training necessary to support forensic investigation for
administrative and criminal information security incidents.
▪
▪
Work toward encrypting all data at rest and sensitive data while moving.
▪
Implement more secure methods of archiving data with new technology.
Implement software and hardware that supports the requirements of the
Federal Rules of Civil Procedure and discovery of electronically stored
material for litigation.
Design a disaster recovery and business continuity plan with implementation
phases. Plan requirements must be based on the needs of all departmental
customers.
Objective 2.3 – Provide Support through the Service Center and PC Support Unit
a. Provide immediate remote assistance when a failure occurs in the classroom.
b. Continue to improve support for the distance learning classrooms.
c. Increase the level of competency of Service Desk student employees through
training programs and competency tests.
d. Implement better methods of supporting EPCC technology resource users anytime,
anywhere.
e. Implement live chat from the Service Desk to the customer. Begin with text chat
sessions and move to video chat.
Information Technology Master Plan | 2008 - 2012
f.
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Staff appropriately for the
increasing number and complexity
of the devices and software being
supported, including telephones,
PDA’s, computers, projectors, cell
phones, and classroom multi-media
equipment and software, etc.
g. Plan and implement a repair depot
for notebooks.
h. Plan and implement a method for
doing inventory of equipment via
the network. Also utilize this
tracking mechanism to deter theft
and monitor equipment problems.
Objective 2.4 – Implement and Manage Enterprise Services
a. Consolidate servers and services where appropriate.
b. Develop a test disaster recovery plan for an alternate site for critical applications.
c. Provide planning and acquisition assessment for central technology related services.
d. Increase central network storage space, backups and disaster recovery for files and
applications that need to be shared or are of a critical nature for students, faculty
and staff. This will include faculty and student digital portfolios and document
imaging.
e. Utilize the Storage Area Network (SAN) environment to provide better utilization of
disk space, better backup capabilities, more redundancy and a mechanism to
implement disaster recovery.
f.
Migrate email, voice mail, faxes and video mail to one system (unified messaging)
available on a variety of devices with and without wires.
g. Implement the District-wide portal to provide students with a customizable interface
to EPCC services and other desired services and information that are external.
Provide a sense of community and a place for meeting online. Provide a single signon to Banner, email, file and other application services, Blackboard and other future
online services. Continue implementation of the portal to support applicants, faculty,
staff and alumni in the future.
i.
Plan, purchase and implement a web casting system to provide video streaming of
campus events.
j.
Insure all facilities are controlled by the central automated lock system.
Objective 2.5 – Maximize Usage and Applications of Banner® – Student
Information System
a. The Student Information System is still key to tracking recruits from first contact
through graduation. Banner must be maintained and upgraded.
b. New features of Banner should be researched and implemented, where applicable,
especially in the areas of imaging, Banner web modules and integrated access
through a portal and life-time community.
c. Monitor the progress of the SunGard/SCT Luminus portal product and how it affects
our Banner environment.
Information Technology Master Plan | 2008 - 2012
h. Enhance the EPCC web site to make it the premier information gateway for the
District. Set standards to reflect the importance of the web as a marketing tool.
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d. Provide mandatory, hands-on Banner training for new, incoming faculty each
semester.
Objective 2.6 – Streamline Information Technology Services Organization
a. Consolidate the number of base software and hardware platforms that are
supported, where practical, while still providing excellent services and meeting
District needs.
b. Assess salaries of Information Technology staff to be consistent with other
institutions and industry to support the District infrastructure.
c. Increase or reallocate staffing where needed to support the new initiatives that are
undertaken.
d. Provide a minimum level of technology competency training in various delivery
modes to all District employees.
e. Improve the existing Technology Resource Centers. Look at more online training in
specialties of technology equipment, software, security, and support.
Objective 2.7 – Continue to Expand the Student Technology Services Program
a. Increase Student Technology Services (STS) participation by partnering with area
School Districts and community organizations to secure funding resources and
positions.
b. Provide quality training for STS participants to enhance their career goals.
Information Technology Master Plan | 2008 - 2012
c. Define, implement and maintain a knowledge base of information related to
information technology in higher education, the community, and for the home.
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Objective 2.8 – Expand Imaging and Records Management District-Wide
a. Implement imaging District-wide and
create measures to efficiently manage
and provide information created by the
students, for the students and the
District.
b. Develop a process for the retention and
retrieval of information records.
c. Eliminate document redundancy and
move to a paperless environment.
d. Image or eliminate inactive records in all
forms of media and store them in a central, secure warehouse to recover office
space.
e. Move from local desktop scanning to network-based scanning.
f.
Implement software that will create reports, organize, define, store, index and apply
retention and destruction policy in adherence to laws and statues; software will also
retrieve, check-in/check-out and control records information to allow for a timely and
efficient turnaround process.
g. Define assets for retention and preservation of documents, spreadsheets, pictures,
MP3s, movies, etc.
a. Improve partnerships with vendors to improve
discounts and encourage donations to the
College.
b. Adhere to minimum standard requirements as
approved by the Information Technology
Leadership Team.
c. Establish student, faculty and staff discount
programs to procure hardware and software.
d. Based on availability, replace and refurbish
College-owned computers.
Information Technology Master Plan | 2008 - 2012
Objective 2.9 – Promote Computer Purchases, Installation, Refurbish, Recycle
Program
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Conclusion
EPCC must become a leader in the application of technology. Technology enhances all of the
excellent qualities EPCC provides through its students and faculty. Planning, acquisition,
integration, installation, workforce productivity, support, maintenance, upgrades and asset
recovery functions are all integral pieces of this plan.
Funding models (usage based, flat rate) for the technology should be based on what makes
sense for each associated technology for EPCC with the goal of providing excellent services to
our students, faculty and staff, that they need and desire, as efficiently as possible.
Technology should be a major component of the College vision, planning and funding.
Effective use of technology will be paramount for the future of our students in the work place.
Continuing to excel in the use of technology will assist in providing the following outcomes:
Increase opportunities for collaboration for students, faculty and staff.
Improve the communication and computational skills of our students.
Provide our students with technology skills required in the global, service oriented
society of the future.
Provide our students with social skills relevant to an online community of the future.
Information Technology Master Plan | 2008 - 2012
Improve our students’ ability to manage information and solve problems.
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Appendix A
“Managing Change” Overview
The El Paso Community College Information Technology Division, over the next three years, will
be prepared to manage change. The Division will maximize innovation by improving the
technology and processes employed in delivering education to students and the administrative
operations that run the College. An accurate analysis of requirements, thorough development of
technology-based solutions, and the implementation of and support for enhanced delivery of
instruction techniques and improved, efficient administrative operations will require all members
of IT to step up to meet the challenge of an aggressive modernization mission. These
challenges mean everyone must improve their existing skills and learn new skills, sometimes
sponsored and sometimes developed on their own.
Information Technology Master Plan | 2008 - 2012
This document lists opportunities to employ additional or new technology and the necessary
infrastructure of IT that will design, implement, operate or support, and maintain it on behalf of
our end-users – EPCC students, faculty, staff and the community. Awareness and knowledge of
what is required in the business of higher education is fundamental and necessary for all EPCC
end-users.
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How can the implementation of new technology improve EPCC?
The following represent some of the most significant needs for the College over the next three
years:
a. Support for department-level, office-type applications not involving data already stored
in Banner. There are many manual operating requirements, at the departmental and
program level, that have no possibility (currently) of being automated by the resources
of IT. Many of the possibilities involve saving time and effort; therefore being efficient,
effective and less expensive.
b. A forum where the discussion of fresh application of technology to the delivery of
instruction and improved administrative practice can be explored.
c. An enterprise-wide content management system (ECM) that provides a central store and
collaboration space for documents, information and ideas; provides a place where
groups of people share information and work together (students and students; students
and instructors; faculty of a discipline; faculty on a campus; members of a committee;
and the list goes on); coordinate projects, calendars and schedules; discuss ideas and
review documents or proposals; share information and keep in touch with other people.
This ECM must provide a web-based home page for presenting information to the group
and use web-based navigation elements to get around.
d. The employment of a web development department capable of servicing the web-based
needs of our students, instructors and administration by operating on the premise that
the World Wide Web and the EPCC Web presence are the informative and
communicative engine for instruction and administration.
e. Accommodate changing student-faculty relationships to learner-centered environments.
Technology is fundamentally changing the way instruction is delivered.
Information Technology Master Plan | 2008 - 2012
f.
25
Increased expectations for lifelong learning and training.
g. Resources and support for District-wide implementation of Voice over IP (VoIP)
technology to replace outdated, traditional telephone technology.
h. Explore resources to investigate applying technology in support of effective pedagogy
for varied and different disciplines.
i.
Emergency Notification - How should EPCC notify students and employees of situations
like tornadoes and wind storms, flash floods, chemical spills, terrorist attack, and more?
By establishing a better process than sending someone up and down hallways knocking
on doors. By establishing an automated system to deliver timely and accurate
information and instruction via email, voice and text messages to cell phones, web
pages and pagers that can all help save lives in an emergency situation.
How will the Information Technology Division manage these changes?
a. A team that is capable of developing proposals
for discussion and investigation by groups of
faculty, administration, sometimes students and
IT staff.
b. A team that likes to develop, implement, prove
feasibility and design projects.
c. A team that visits departments and programs
for days to a week, observing workflow and
business processes, improving data sourcing
(where possible), designing feasible Microsoft
Office or Oracle-based automated options for
currently manual processes, insuring optimized
use of Banner, and insuring that departmental
operations are functioning at peak efficiency
and effectiveness.
d. A team that administers the transition towards
full document management and records
management under the enterprise content
management umbrella. This massive change in
the way the District conducts day-to-day
business deserves dedicated, full-time support,
advice and guidance by either trained, certified
professionals employed by the College or hired
via outsourcing.
f.
Someone capable of performing those part-time missions that are critical to the day-today operations of the department as it supports the District.
g. Continuous alignment of the Service Desk area’s capabilities to enterprise and
implement new systems, application of new tools supporting lesson material
development, web content management, and instructional delivery.
h. Full exploitation of the capabilities of the Business Intelligence System (SAS).
i.
Acquire resources, including personnel, processing, and capacity consistent with the
growth of the College.
j.
Full-time support for the administration and management of the STS Program, which is
challenged to grow by more than 500%.
k. Develop a plan to better support the collaborative learning environment in the betterconnected world.
l.
Recognition that security risks must be better-managed.
Information Technology Master Plan | 2008 - 2012
e. IT needs an integrator with the knowledge of modern technology means and methods
and the day-to-day workings of the College.
26
m. The attitude that accepts change as inevitable and necessary.
n. Acquire expertise necessary to support the Mac desktop and notebook computer
hardware and software environments.
o. The ability to employ the capabilities of the SAS system to validate current instructional
methods or demonstrate measure and report the benefits of applying change.
p. An audit or survey capability to monitor compliance and assess success, failure or
degrees thereof for every system, project, program and service.
q. Expertise in the development of online learning tools.
r. Create online learning environments and support the design of online course content.
s. Full-time support for a technology enhanced community college delivery system to
ensure for increased access to education.
Information Technology Master Plan | 2008 - 2012
The IT Division staff will design, gain approval for, and be placed on an educational plan related
to their specialty or on a track that supports new or changed position requirements within IT.
Each employee’s educational plan must address training steps or a retraining plan that results in
some achievable qualification, such as a certification.
27
The Information Technology Division cannot manage this “change” with
the current staffing.
Information Technology is staffed for the maintenance of the current in-service software
systems and the network structure. The analysts and programmers of the systems staff are
designing, writing, testing, and putting into service those changes and enhancements that endusers are requesting almost daily. The Network and Server Teams are busy keeping the
network equipment hardened against threats from both the public (the Internet) and private
(the EPCC intranet) side of our network and keeping both wired and wireless networks
functional at all times, day and night. The Service Desk area must support every new operating
and application software system, in addition to providing help and technical assistance to every
student and employee, preparing hundreds of new computers each year, and loading software
to meet the users’ needs. The Web Team consists of the Webmaster and one part-time web
developer.
These projects are mission critical to the
College to effectively and efficiently meet
its goals. They will involve College
stakeholders and end-user requirements
to perform departmental and program
missions more effectively and efficiently.
These projects must be supported and
maintained to ensure District-wide
success.
Information Technology Master Plan | 2008 - 2012
Over the last few years, when new
projects and changes have been
implemented, Information Technology
relied on an outside consultant to provide
the expertise to design the plan and
implement the project. In the end,
however, each implemented project must
be picked up by the IT staff for continued
operations, maintenance, and
enhancement when required.
28
Office of the Chief Information Officer
Requirements for the Information Technology Department
Programmer Analyst ECM System (2 FTE)
An Enterprise Content Management (ECM) System will revolutionize EPCC business
processes. Two full-time staff with experience in database management systems and
Banner, with programming knowledge in the languages of Microsoft Visual Basic and
C++, XML, and Java will be necessary. These staff will assist users, user
departments, and special coalitions of users in defining their requirements for
information creation or manipulation, processing, storage, retrieval, archival and
disposition. Additional requirements will be needed to insure each instructor’s class
membership is serviced with access to their personal folder and be provisioned for
the appropriate access to the instructors’ space. The complex relationships of a
higher education instructional environment will require the development and
monitoring of situations to insure the correct persons have the appropriate access at
the necessary time.
Requirements for Student Applications Area
Data Systems Manager/Student Services (1 FTE)
Information Technology Master Plan | 2008 - 2012
EPCC student services provide a wide range of support that is critical to a students’
experience at EPCC. Over the years, this area has evolved and has automated many
of its manual operations. These conversions have gradually increased the need for
additional implementation and maintenance software support.
29
Currently IT has one Data Systems Manager (DSM) working as a project liaison in
this area. The roll of the DSM has evolved and plays a very important role in the
analysis, development, planning and implementation of approved projects. The Vice
President of Student Services and the Director of Financial Aid recognize the need
for a DSM and have requested and received additional DSM support for the Financial
Aid department. The depletion of DSM resources is inevitable and given the
additional support requests this warrants additional DSM support for Student
Services.
The following is a general alignment of responsibilities by the current Data Systems
Manager for Student Services:
1.
2.
3.
4.
5.
6.
7.
Registration
Admissions
Financial Aid
Veteran Affairs
Specialized Admissions
Records
Counseling
8.
9.
10.
11.
12.
13.
Testing Services
Job Placement
E-Army-U
International Students
Evaluations
Recruitment
Requirements for the Administrative Applications Area
UNIX Database Administrator (1 FTE)
The Information Technology Department will be migrating the SCT/SunGard Banner
Environment, both test and production instances, from a Tru64 UNIX platform to a
Hewlett Packard UNIX platform within the next two calendar years. The UNIX
Database Administrator will be leading the migration from the conceptual phase to
the production/implementation phase.
UNIX Programmer Analyst (1 FTE)
The Information Technology Department will be implementing a new desktop/laptop
program for the Apple Macintosh computer. This programmer will support, maintain
and troubleshoot the UNIX platform for this new endeavor.
SQL Server Database Administrator (1 FTE)
Information Technology Master Plan | 2008 - 2012
The Information Technology Department needs to have a Web Development Team
and a SQL Server Database Administrator that can support, maintain and
troubleshoot the SQL Server Environment/Systems. These Systems run everything
from newly developed database applications to dazzling web sites. Added
responsibilities for this Administrator include support for the SharePoint Single-Sign
On and Content-Management District-wide Implementation.
30
Office of the Associate Vice President
Instructional Resources and Technology
Institutions of higher education continue to increase distance education offerings and the
delivery of instruction is being transformed. New technologies are being utilized to deliver
instruction and training to students and the various constituents. There is a continued spread of
distance education technologies throughout College campuses, such as technology-enhanced
classrooms, student portals, etc. The increase of online learning will require students and
faculty to adapt to a variety of media and learning environments. Content prepared for online
delivery must be modified in an effort to engage the learner/viewer and to allow for the use of
interactive strategies.
For the past five years, the demand for more web services has increased tremendously along
with its student body, faculty and staff. The EPCC website supports more than 24,000 credit
students and 8,000 non-credit students, in addition to faculty, staff and the community. The
growth continues and we only have one full-time staff (EPCC Webmaster) supporting,
programming, managing and administrating the EPCC website. These types of support and web
service demands have created a state of emergency. We need to invest more money into the
EPCC web development area. We currently have about 88,248 pages on our web server and it
is increasing daily. More full-time employees are needed to support, develop, maintain and
move the EPCC website forward.
What EPCC Needs in the Web Development Area:
IT needs to have a Web Development Team and this team should be its own entity
within the IT Department.
The Web Development Team needs its own specialized manager to guide the team.
Information Technology Master Plan | 2008 - 2011
Everything on the EPCC website needs to be viewed and checked for proper spelling,
grammar and ADA/Section 508 compliancy.
31
Development of policies and procedures for the EPCC Website.
Knowledge of proper programming scripts and documentation.
Management involvement of present and future projects and correlation of projects with
other entities.
Creation and overview of training materials.
Administration of web servers with patches, upgrades, virus checks, security holes, etc.
Development of graphics and new designs (skins).
Full-time web team which would include programming, administration, support, graphics
and management.
Workflow implementation.
Security guidelines.
What EPCC Needs to Support the Future of Web Development:
1. A web development team working in groups to develop and deploy assignments,
projects and systems.
2. Research and development team to help with innovations and new web technologies.
3. Development of a proper training program for STS students assigned to web
development. For example, a mentor type of learning where an STS student is assigned
to an FTE in web development. The FTE would become a mentor and train the student.
4. Audits and surveys of web services, web designs and navigation systems.
5. Graphics development and design implementation.
Requirements for Web Development Area
Manager, Web Development Applications (1 FTE)
The EPCC Web Manager would oversee and correlate projects with the web
development team. This manager would be more technically knowledgeable about
the web development process and also be able to work with entities inside and
outside the College. The manager would also serve in many committees to help
understand the needs and wants of the College. The manager would help move the
College forward in web development.
Web Programmers are needed to create and deploy specified projects, which involve
systems like Banner, Smart Start Net, WebCT and Active Directory. They are also
needed to develop complex dynamic scripts and modules to interact with other
systems. They need to be proficient in web languages like ASP.Net, HTML, Java,
Coldfusion and AJAX. These programs would help increase the services that EPCC
has to offer on the web. We get overwhelming requests for dynamic content for
grants, projects and student services. College requirements like SACS would also
benefit from having these specialized programs staffed at EPCC.
Web Development Graphic Designer (1 FTE)
The Web Development Graphic Designer is needed to specialize in creating graphics
to be used on the entire EPCC Website to enhance the look and feel of the website.
They will help support all graphic implementation and direction throughout the site.
This will ensure that we maintain a professional looking website.
Information Technology Master Plan | 2008 - 2012
Web Programmer Analyst (2 FTE)
32
Requirements for Academic Computing Services
Lab Assistants (4 FTE)
Ensure for assistance in the labs and to train students on the use of technology.
Staff also needed to support the Student Laptop Checkout Program.
Requirements for EPCC Television Area
Media Producer (1 FTE)
Web Producer (1 FTE)
Television Producer needed to support the increase in instructional programming.
Web Producer needed to support the creation and posting of content for EPCC TV.
Requirements for Instructional Media Services Area
Audio Visual Assistant (7 FTE)
Media specialists needed District-wide to support the technology-enhanced
classrooms.
Requirements for Technology Resources Centers
Information Technology Master Plan | 2008 - 2012
Instructional Designers (2 FTE)
Lab Assistants (2 FTE)
33
Instructional Designers needed to assist in the design of content for use with
interactive technologies. Lab Assistants needed to support the training of faculty in
the use of new technologies and to integrate content into online learning
environments.
How can overall change be created in the IT Division?
IT must market the concepts and then promote and lobby on behalf of the vision.
Classroom Technology – Provide wireless access to students.
General Purpose Labs – Provide access and online support services.
Departmental Labs – Provide software for each student taking the class. Consolidate
specialty labs with open labs for a more efficient use of resources.
Common Areas – Integrate voice, video and data. Provide study areas for anytime,
anywhere learning.
Online Learning – Use multimedia tools to the extent network capacity can support
use. Improve network needs when necessary.
Off-Campus Access to Labs – Remote access is the wave of the future.
Information Technology Master Plan | 2008 - 2012
The ability to create change, particularly in the promotion of a collaborative learning
environment, is requisite for success in the near term. Students are encouraged to measure the
ability of the institutions they are considering attending on those schools’ ability to use
technology most effectively. IT cannot wait for the functional areas to recognize the innovation
occurring in higher education. IT must present it to our functional community and demonstrate
the benefits and advantages in terms of cost and effectiveness that can be measured by our
Business Intelligence System.
34
Overall Staff Requirements Summary
Office of the Chief Information Officer
Area
Position
Total FTE
Information
Technology
Programmer Analyst ECM System
2
Student Support
Applications
Data Systems Manager/Student Services
1
Administrative
Support
Applications
UNIX Database Administrator
1
SQL Server Database Administrator
1
UNIX Programmer Analyst
1
2008-09
2009-10
2010-11
Office of the Associate Vice President, Instructional Resources and Technology
Area
Information Technology Master Plan | 2008 - 2012
Web
Development
35
Academic
Computing
Services
EPCC
Television
Position
Total FTE
Manager, Web Development Applications
1
Web Programmer Analyst
2
Web Development Graphic Designer
1
Lab Assistant
3
1
Media Producer
1
Web Producer
1
Instructional
Media Services
Audio Visual Assistant
3
Technology
Resource
Center
Instructional Designer
2
Lab Assistant
2
2008-09
2009-10
2010-11
Appendix B
Fiscal Year 2008-2009
Staffing Priorities
Department
1
Web Development
2
Position
FTE
Salary
Total
Manager, Web Development
Applications
1
$55,120
$55,120
Academic Computing
Services
Lab Assistant
3
$25,579
$76,737
3
IT - Student Applications
Data Systems
Manager
1
$51,665
$51,665
4
Instructional Media
Services
Audio Visual Assistant
3
$17,403
$52,209
5
Technology Resource
Center
Instructional Designer
2
$37,871
$75,742
6
Web Development
Programmer
Analyst
1
$34,431
$34,431
7
Information Technology
Programmer Analyst
ECM
1
$34,431
$34,431
8
IT - Administrative
Applications
Unix Database Administrator
1
$55,000
$55,000
9
IT - Administrative
Applications
SQL Server Database Administrator
1
$55,000
$55,000
10
IT - Administrative
Applications
Unix Programmer Analyst
1
$34,431
$34,431
GRAND TOTAL
15
$524,766
Information Technology Master Plan | 2008 - 2012
Priority
36
Fiscal Year 2009-2010
Staffing Priorities
Information Technology Master Plan | 2008 - 2012
Priority
37
Department
Position
FTE
Salary
Total
1
Academic Computing
Services
Lab Assistant
1
$24,834
$24,834
2
EPCC Television
Media
Producer
1
$28,833
$28,833
3
Information Technology
Programmer Analyst
ECM
1
$34,431
$34,431
4
Technology Resource
Center
Lab Assistant
2
$24,834
$49,668
5
Web Development
Web Programmer
Analyst
1
$34,431
$34,431
GRAND TOTAL
6
$172,197
Fiscal Year 2010-2011
Staffing Priorities
Priority
Department
Position
FTE
Salary
Total
1
EPCC Television
Web
Producer
1
$37,871
$37,833
2
Web Development
Graphic
Designer
1
$49,389
$49,389
GRAND TOTAL
2
Information Technology Master Plan | 2008 - 2012
$87,222
38
Overall Summary
Fiscal Year
Total
2008-2009
Total FTE Salary Requests
$524,766
2009-2010
Total FTE Salary Requests
$172,197
2010-2011
Total FTE Salary Requests
$87,222
Information Technology Master Plan | 2008 - 2012
Grand Total
39
$784,185
Appendix C
2008-2009 Area Planning
Information Technology Division
Plan
No.
Budget
Area
Plan Name
Objective
Measure
Standard
Baseline
Strategies
New
Funds
Requested
CIO/Vice President, Information Technology Division
64
1100075201
Orion Project
Digital El Paso
To support the
distribution and
refurbished
computers for the
Digital El Paso
initiative.
65
1100075201
Orion Project
Refurbished
and Recycled
Computer
Program
To refurbish
existing computers
to meet standards
and recycle those
that do not meet
these standards.
66
1100075299
IT Staff
Training
Staff Training
To support the
technological
training needs of
College personnel.
67
1100012006
Vice
President
Information
Technology
CIO/Vice
President
Office
To improve the
efficiency and
effectiveness of the
technology area.
Number of
households
served.
20% of
households
identified.
None
Signed MOU’s.
Distribution process
created.
Coordination with
other Digital El Paso
members.
$0
$0
Number of staff
trained per year.
$0
Reorganize units.
Implementation of
first year Master
Plan objectives.
$0
$0
Associate Vice President, Instructional Resources and Technology
12
1100052100
Associate
VP,
Instructional
Resources
and
Technology
Utilization of
Technological
Capabilities
ford Faculty,
Staff and
Students
Promote increased
utilization of
technological
capabilities to
faculty, staff and
students Districtwide.
Increase number
of training
sessions for
faculty, staff and
students and
assist with
instructional
design.
Regular training
planning
sessions; review
and modify
training calendar
on a regular
basis.
Develop regular
training calendar;
repeat training
sessions.
Increase training of
Luminus, WebCT,
Webinars, Outlook,
Smart Start Net,
Banner, etc.
District-Wide
Computing
Support
Services for
Students and
Faculty
Increase hours of
operation to
accommodate
student demand.
Provide Districtwide
administrative
support to all ACS
labs; increase
level of faculty
and student
support at all ACS
labs.
Hire appropriate
level staff.
Hire 3 full-time ACS
lab assistants and 2
part-time ACS lab
assistants.
District-wide ACS lab
manager will assist
with planning and
supervision of ACS
labs. Additional parttime lab assistants
will ensure for
increased support to
faculty and students.
Academic Computing Services
1100052101
Academic
Computing
Services
$96,646
EPCC Television Studio
16A
1100052136
Cablecast
Review and
Assess the
Relevancy or
Currency of
Leased TV
Programs
Review and assess
the leased TV
programs by the
end of 2009.
Conduct a study
to identify
outdated
programs.
Complete study
and identify
needed
programming.
Current programs
have shown poor
playback and
broadcast quality
due to age and
content. New
programs will be
identified to provide
updated and current
information.
Establish TV
Program Committee
to assist with
identification of
programs.
17
1100052146
EPCC TV
Increase Inhouse
Productions
Increase in-house
productions for the
weekly television
programming;
increase of three
programs by the
end of 2009.
The objective will
be met with the
completion of one
pilot program per
series and a
production
calendar for each
of the three
series.
Complete the
pilot programs
and production
calendar to be
ready for full
production by
the end of 2009.
Make needed
modifications to be
prepared for full
production.
Identify faculty and
staff to develop TV
show ideas and work
with EPCC TV staff.
$7,000
$0
Information Technology Master Plan | 2008 - 2012
13A
40
Plan
No.
Budget
Area
Plan Name
Objective
18
1100052146
EPCC TV
Promote New
TV Studio
Facilities and
Services
Promote new
studio facility and
services to make
them available to
the College District
and the El Paso
community as a
whole.
19A
1100052146
EPCC TV
EPIC Cable
Collaborative
Membership
Participation
20A
1100052146
EPCC TV
Staff Trained
in Digital
Equipment
Measure
Strategies
New
Funds
Requested
Standard
Baseline
A series of tours,
open house
activities,
broadcast and
electronic
announcements.
Collaborate with
the Marketing
Department to
accomplish a
promotional goal.
Plan five or more
tours during the
year and two
open houses for
the College
District.
Work with the Office
of Recruitment,
Faculty
Development and
Marketing to
promote the new TV
studio.
Coordinate
appropriate
activities.
$0
Increase the EPIC
Cable Collaborative
membership
participation on
scheduled
productions.
Schedule two
programs in the
new EPCC
television studio by
the end of 2009.
Present project to
the Cable
Collaborative
group for
approval.
Completion of
two programs as
a collaborative
venture.
Broadcast two EPIC
TV collaborative
programs.
Provide the EPIC TV
Collaborative group
the opportunity to
broadcast two
television programs.
$0
To have the EPCC
TV staff fully
trained by 2009 in
the use of digital
equipment.
Once the new
digital equipment
is installed at the
new TV studio, a
study will be done
to determine
training needs for
the design of a
digital equipment
training plan.
The production
staff will be
cross-trained to
increase and
improve their
digital equipment
operation
knowledge. The
production staff
will be sent outof-town for
training as
needed. The
Digital
Equipment Plan
will identify the
staff member’s
strengths and
weaknesses.
Each one of the
producers will have
a specialized area
and conduct their
own training.
Identify appropriate
training for EPCC TV
staff.
$0
To provide
increased
instructional media
services Districtwide to meet
faculty, student
and District needs.
Provide Districtwide support to
IMS Centers.
Hire appropriate
level staff.
Hire seven full-time
media clerks.
District-wide IMS
manager will assist
with planning and
supervision of IMS
Centers; additional
part-time media
clerks will ensure for
increased support to
faculty and students.
$118,272
Instructional Media Services
15A
1100052115
Instructional
Media
Services
District-Wide
Media Support
Services for
Faculty,
Students and
Staff
Information Technology Master Plan | 2008 - 2012
IT Administrative Applications
41
15B
1100075401
SAS
SAS Business
Intelligence
Implement the SAS
Business
Intelligence
Program to include
cube design, portal
delivery and web
reporting through
one centralized
repository.
Establish a
program that will
enhance tracking
of student success
through reporting
and intervention
processes.
Provide the
necessary
reporting
functionality
throughout all
the College
areas.
Implement SAS
Business Intelligence
Software throughout
the College.
$0
49
1100075006
Software
Maintenance
New State
Reports
Create new state
reports and
implement process
for transfer of data
to the Texas Higher
Education
Coordinating
Board.
Provide the
necessary
student, state
mandated
reporting data.
Provide reporting
functionality.
Develop and
implement new state
mandated reports.
$0
50
1100075006
Software
Maintenance
The “New”
Training
Repository
Upgrade the
functionality of the
Banner Training
Repository.
Provide the
necessary
functionality for
enhanced
employee tracking
of training units.
Provide the
necessary input
and reporting
functionality
throughout the
EPCC District.
Develop and
implement an
enhanced Oracle
Banner Training
Repository to track
EPCC employee
training units to
include online
courses.
$0
51
1100075006
Software
Maintenance
Electronic
Personnel
Action Form
Implement the
automated Banner
process to feature
Provide the
necessary
functionality for
Enhance
automation of
the Banner EPAF
Implement the
Banner EPAF Module
in collaboration with
$0
Budget
Area
Plan Name
Objective
Measure
Standard
Baseline
Strategies
(EPAF)
input approval and
tracking of the
personnel action
form.
ease-of-use with
employee job
information input
into the Banner
System.
module.
Human Resources,
Payroll, Budget,
Finance, IT and
academic
departments.
New
Funds
Requested
53
1100075006
Software
Maintenance
Apache Data
Migration and
Forms/Reports
Development
on Oracle
Platform
Migrate
HR/personnel,
student and finance
data from the
legacy (Apache)
System to an
Oracle Platform.
Develop forms and
reports for
converted data.
Provide
functionality for
review of legacy
data.
Provide the
necessary
functionality for
federal, state,
and local ondemand
reporting.
Create a migration
plan for transferring
legacy data from the
mainframe to an
Oracle Platform.
Develop
forms/reports for
future “on demand”
reporting.
$0
54
1100075006
Software
Maintenance
Banner
(Oracle)
Planning
Database
Forms and
Reports
Develop and
implement an
Oracle (Banner)
Planning Database
with forms and
reports to track
past, current and
future EPCC District
project plans.
Provide the
necessary
functionality for
EPCC
administration
(budget heads) to
track project plans
through Banner
forms and
reports.
Enhance
automation and
reporting
functionality
throughout the
College.
Develop and
implement an
automated planning
database utilizing
Banner
forms/reports
created by IT
programming/DBA
personnel.
$0
55
1100075006
Software
Maintenance
People ADMIN
Reporting
Database
Implement a
reporting database
for administrative
reporting from the
People ADMIN
Remote System.
Obtain the
necessary
functionality for
“AD HOC”
reporting from the
People ADMIN
Database.
Provide reporting
functionality.
Purchase and install
a server to host the
People ADMIN
Reporting Database
with interactive
interfaces.
$0
56
1100075006
Software
Maintenance
Upgrade
Oracle Version
to 10g
Upgrade the Oracle
Platform to Version
10g.
Establish upgrade
plan to include a
test environment
and after a
thorough test,
upgrade the
production
instance.
Enhance the
Oracle
functionality
through a
version 10g
upgrade.
Upgrade a test
environment and
test Oracle
functionality.
Upgrade production
environment.
$0
57
1100075006
Software
Maintenance
SCT/SunGard
Banner
Version 8
Upgrade
Upgrade Banner
Version 7 to
Version 8 on all
functional modules.
Establish upgrade
plan to include a
test instance and
the production
Banner
environment.
Enhance the
Banner
functionality
through a
version upgrade.
Upgrade a test
instance with Banner
8 and test the
functionality, both
technical and enduser. Upgrade the
production.
$0
58
1100075401
Software
Maintenance
Automated
Software for
Classroom
Assignment
Software for
automating the
assignment of
classrooms and
meeting rooms
throughout the
College.
Provide the
necessary
functionality to
eliminate the
manual process of
assigning
semester
classroom, labs
and meeting
rooms.
Network and
automate the
process of room
assignments.
Purchase software
and implement.
$155,000
Disaster
Recovery
Centralized backup
to include Disaster
Recovery, Remote
Site SAN (Storage
Area Network)
Technology
EPCC off-site
hardware and
software
secondary
solution for
minimal downtime
during a disaster.
Designated
milestones on
the project
roadmap.
Collect service level
agreements from
major IT customers.
Collate recovery
requirements/apply
risk management
principles to design
the plan. Establish
alternate site and
provision network
services and servers
to meet the needs
developed under the
Risk Management
Plan. Test recovery
or redundancy
capability each year.
Have major exercise
of customer’s staff
transition to
operations under
their Business
Continuity Program
every two years.
$400,000
IT Information Security
19B
1100075205
IT
Information
Security
No project plan
detailed.
Information Technology Master Plan | 2008 - 2012
Plan
No.
42
Information Technology Master Plan | 2008 - 2012
43
Area
Plan Name
Objective
Measure
Standard
Baseline
Strategies
New
Funds
Requested
Plan
No.
Budget
20B
1100075205
IT
Information
Security
Data Center
Renovation
Improve
inadequate cooling
for mission-critical
equipment
increasing useful
life. Reduce cooling
and power costs by
50%. Recover
space no longer
needed for
equipment to build
a Network and
Security Operations
Center.
Monitor charges
for electrical
power and
cooling.
Percent of
change.
Current monthly
power consumption
versus expenses
prior to renovation
1. Have the facility
professionally
cleaned
2. Engage a
company to assess
and design the
rehabilitated facility.
3. Renovate the
Data Center.
4. Build the Network
and Security
Operations Center
$60,000
21B
1100075205
IT
Information
Security
Email
Archiving
System
Meet requirements
for compliance
specified in the
Federal Rules of
Civil Procedure. Be
able to support “ediscovery” and
recovery of specific
messages to
support litigation or
routine College
operations.
Installed system
recovers material
requested during
the test and
validation phase.
Implementation
and successful
testing for the
ability to restore
or retrieve
specific
messages.
Feasibility of
performing or the
time required to
perform to the
requirements of a
discovery
requirement without
this system.
Begin research and
list technical
requirements.
Emphasize that this
capability is required
by law and failure to
implement may draw
contempt of court
charges if materials
are required by a
court. Failure to
implement will
virtually shut down
routine operations as
resources would be
reallocated to
answer a discovery
requirement.
$97,500
22
1100075205
IT
Information
Security
Disk-to-Diskto Tape
Database
(D2D2T) and
File Backup
System
EPCC is moving
toward a 24
hour/day
availability
requirement and
can no longer
backup critical
databases and files
in the time
available. All
backup media must
be encrypted to
protect student and
institutional
information and
any media leaving
the Data Center
unencrypted is a
security violation. A
D2D2T system will
move an encrypted
file to the alternate
site and write the
encrypted copy to
tape when
convenient.
Backups will be
completed in the
time allocated. All
backups will be
encrypted.
Completion
Collect
measurements of
current backups and
requirements for
recovery from each
customer. Document
with Service Level
Agreements.
Initial phase is to
develop recovery
requirement of each
computer. Disk-totape, with
encryption is the
primary
requirement. Diskto-disk at the
alternate site is
dependent on the
project for planning
and building the
EPCC alternate site.
$156,250
23
1100075205
IT
Information
Security
Data
Deduplication
Identifying
document and
message
deduplication and
removing
duplicates should
recover 30% or
more of our
storage capacity
and improve
performance of all
technology that
locates, moves and
processes data.
Compare the size
of files before and
after
implementation of
the deduplication
system.
Percent of
change.
Current
measurements for
space and access
times to recover
specific files or
messages.
First implement on
file systems being
sent to backup and
archival systems.
Then implement on
real-time, in-use
production systems.
$20,000
24
1100075205
IT
Information
Security
Log Collection
and
Management
Package
Acquire/implement
an appliance or
software that
collects transaction
logs for every
(designated) major
database
management
system, firewall,
router, and other
critical device. This
package must
report based on
user-created rules
and on search
criteria. Take steps
to achieving
compliance with
CALEA.
We will be able to
monitor and
analyze use
behavior and
provide corrective
guidance when
necessary. We will
also be able to
analyze logs at
the request of
external law
enforcement.
Completion
Little effective log
monitoring and
analysis is within
current capability.
Log collection,
monitoring and
analysis are required
in the Payment Card
Industry Standards,
and necessary to
support GrammLeach-Bliley
requirement to
protect personal
financial information.
$20,000
Budget
25
1100075205
26
Area
Measure
Standard
Baseline
Strategies
New
Funds
Requested
Plan Name
Objective
IT
Information
Security
DMZ
(“Demilitarized
Zone”) for the
Enterprise
Databases and
Servers
Meet
recommendation of
the Network
Review Audit of
December 2005.
DMZ are a “best
practice” in
providing
protection for
mission-critical
systems. It
provides another
network edge, this
time on the
intranet side to
protect these
important
resources for
threats already
inside the
perimeter.
Monitoring of
network logs
shows only valid
network traffic.
Completion
No pieces of a DMZ
currently exist.
Everything must be
acquired, placed in
service and
configured.
Acquire and
implement; then
manage and
monitor.
1100075205
IT
Information
Security
Intrusion
Prevention
System
An intrusion
prevention
capability was
advised by the
Network Review
Audit of December
2005. This is a
“best practice.”
IPS reports will
show numbers of
threats blocked.
Completion
No protection exists.
Purchase,
implement, then
monitor produced
reports.
$30,000
27
1100075205
IT
Information
Security
PKI
(Public Key
Infrastructure)
Environment
Provide encryption
for all email traffic
and transmitted
files.
Only the correct
addresses will be
able to access
messages and
files.
Completion and
tests.
No capability
currently exists.
Identify the type of
records that need
protection.
$50,000
28
1100075205
IT
Information
Security
Enterprise
Content
Management
Provide equal to
and more services
than the academic
area of EPCC has
for instructor and
student
collaboration, to
include workflow,
web-portal, etc.
ECM collaboration
tools available to
every employee.
Completion
Costs reduced in
moving to edocuments versus
paper, enhanced
security and
availability provided
by online storage;
time saved in
general
administrative
operations.
Design the
provisioning required
for EPCC employees.
Develop and deliver
both lecture and
web-based training.
Provide tailored
training based on a
department’s specific
business processes
and the workflow
that support those.
29
1100075205
IT
Information
Security
Network Scans
Meet Payment Card
Industry Standards
(advised)
requirements for
penetration and
vulnerability
testing.
Fewer findings
with each
quarterly scan.
Fewer findings.
Number and
seriousness of
finding in the initial
penetration and
vulnerability scan.
Contract with a
certified, approved
testing service.
$20,000
30
1100075205
IT
Information
Security
Single Sign-On
Provide access by
students and
employees to every
network service,
their computer and
every database
authorized with a
single sign-on.
Every access
requiring a
username and
password can be
accomplished with
a single username
and password.
Completion
Every student has
two, three or more
logons and
passwords. Every
employee has three
or more logons and
passwords.
This system is not
only much cheaper if
we build it, we will
also own it outright.
If we purchase a
typical “name-brand”
solution, it will cost
much more and
have maintenance
costs required each
year.
$20,000
31
1100075205
IT
Information
Security
Traffic Shaping
Acquire a tool that
monitors
throughout and can
shape traffic
according to the
appropriateness in
an educational
environment.
Internet traffic with
little or no practical
uses in a
community college
environment will,
when necessary,
not have
bandwidth
equivalent to
clearly legitimate
research and
reference
materials.
Demonstrations
and testing.
Completion
Accurate and easy
to configure.
Identify all needed
features, then
pursue best practice.
Employ in phases
dealing with a single
social networking or
other peer-to-peer
traffic-type at a
time.
$30,000
$200,000
$210,000
Information Technology Master Plan | 2008 - 2012
Plan
No.
44
Plan
No.
Budget
Area
Plan Name
Objective
Measure
37
1100075205
IT
Information
Security
NetBackup
Software
Upgrade outdated
backup software
with software
capable of
supporting security
encryption.
Complete backup
operations are
accomplished
within the allowed
backup time
frame. Ensure
backup operations
do not infringe on
any other
operations of
clients or mission
–critical systems.
38
1100075205
IT
Information
Security
Storage Area
Network (SAN)
Hardware
Provide centralized,
secure, backed-up,
disk-based mass
storage for Banner
and MS SharePoint
users.
Measure the
observed growth
of the EPCC
storage
requirement (in
terabytes per
year). Measure
the expected
growth of EPCC
storage
requirements for
new systems and
the MS SharePoint
collaborative
environment.
Standard
Completion and
implementation.
Baseline
Strategies
New
Funds
Requested
Upgrade outdated
backup software.
Purchase, install,
test and evaluate,
then place into
production.
$23,316
Per semester
Design recovery
strategies for each
system’s data.
Determine the
amount of storage
required for the next
three year period.
Ensure all SAN
hardware is life-cycle
managed, that is
programmed for
upgrades and/or
replacement, as
necessary.
$58,800
Research hardware
and software. Test
hardware, software
and bandwidth
usage. Implement
and configure for
EPCC and Orion use.
$10,000
Information Technology Master Plan | 2008 - 2012
IT Network Applications
45
33
1100075005
Hardware
Maintenance
& Supplies
Streaming
Video
Streaming Video
Server.
The video server
will reside in one
central location
and will provide
steaming video on
demand.
Steaming video
accessibility via
EPCC Network.
Orion client sites
will also have
access.
34
1100075003
Telephone
Utility
ISP Backup
Design and
contract for a
secondary Internet
Service Provider
(ISP) to assure
redundancy in
Internet services in
the event of a
complete loss of
service by the
primary ISP. The
secondary provider
will provide some
percentage of daily
throughout to:
participate in load
balancing, provide
greater service that
could be supplied
with only a single
ISP and
demonstrate that
their service is
available.
EPCC Networks
will monitor
millions of bits per
second (mbps)
used by both the
primary and
secondary
providers.
Completion
Phases are being
detailed.
Produce the
competitive sealed
proposal for these
services and
complete the
procurement
process. Purchase
equipment necessary
to interface with our
current environment.
Configure and
implement. Measure
improvements.
$59,000
35
1100075005
Hardware
Maintenance
& Supplies
Virtualization
Optimize utilization
of server hardware
by virtualizing
server functions on
a single computer
server. Implement
multiple server
functions on a
single server
computer until
processing power
approaches
saturation.
Consolidate by
function and do not
violate fundamental
rules for
virtualization.
Net number of
servers is
reduced. Each
server’s CPU has
higher utilization.
Server preventive
maintenance and
repairs are easier
to accomplish.
Server
configuration and
administration is
easier to
accomplish.
Percentage of
completion by
ASC and by
campus.
Virtualization is not
currently practiced.
Ensure all EPCC
computers are lifecycle managed.
Identify candidate
standalone towers to
be replaced by
blades and rackmounted servers.
Identify servers by
function; network
administration,
application, storage,
email, etc. Identify
server functions to
be virtualized. Build
test bed. Place
virtualized servers
into production
service to test
loading. Reallocate
as necessary and
then put into regular
service.
$82,766
36
1100075005
Hardware
Maintenance
& Supplies
New Tape
Backup
System
Replace obsolete
backup hardware
with higher speed
and capacity units.
Complete backup
operations are
accomplished
within the allowed
backup time
Completion
No milestone
established.
Complete Purchasing
Department
requirements. Gain
EPCC Board of
Trustees approval,
$35,888
Budget
Area
Plan Name
Objective
Measure
Standard
Baseline
window. Insure
backup operations
do not infringe on
any other
operations of
clients or mission
–critical systems.
Strategies
New
Funds
Requested
as required.
Purchase tape units,
configure and place
in service.
39
1100075005
Hardware
Maintenance
& Supplies
SONET
Upgrade
Replace obsolete
SONET equipment
that has reached
end-of-life, fully
manageable
capable of
supporting quality
of service (QoS),
digital video, voice
and data network
traffic.
SONET ring
capable of
supporting QoS
needed to support
digital video, voice
and data network
traffic.
Project
completion.
Replace and
upgrade obsolete
SONET equipment.
Complete Purchasing
Department
requirements. Gain
EPCC Board approval
as required. Create
deployment plan.
Configure and
implement.
$358,800
40
1100075006
Software
Maintenance
Exchange
2007 Upgrade
Migrate to
Microsoft Exchange
2007 from
Exchange 2003
All email accounts
are successfully
moved from
Exchange 2003 to
Exchange 2007.
Exchange 2007
features are
implemented as
appropriate.
System backups
function and
restore is tested.
Exchange 2007 is
declared
operation and in
service.
Completion in
milestones.
Begin project,
design migration
steps, load
Exchange server
2007.
Study
documentation and
lessons learned.
Design the improved
Exchange
administrative and
email account
environment
available under
Exchange 2007.
Build test server
farm. Design and
conduct tests.
Implement Exchange
2007 on production
servers.
$22,209
41
1100075200
Networking
Windows Live
Mail
Implement and
administer
Microsoft Live email
accounts for all
EPCC students.
Link student’s Live
accounts with their
MS SharePoint
portal. Support a
unified
communications
environment for
students. When
appropriate, end
the use of Luminus
as the student
email system.
Students receive
services equal or
improved to that
received in the
“Smart Start Net”
Luminus
environment.
Completion of
phase and
milestones
declared during
system design.
Begin design and
plan of
implementation.
Obtain advice and
system design
assistance. Identify
technology
infrastructure
requirements,
including servers,
backup, network
devices,
administration and
management
hardware and
software. Training
needs for managing
the system. Training
needs for each
(student) customer.
Coordination with
EPCC Instruction.
Develop the test bed
and populate. Test
and evaluate.
Implement in
production.
$50,000
42
1100075200
Networking
Network
Equipment
Replace obsolete
switches with
gigabit-capable,
fully manageable
switches capable of
supporting digital
video, voice and
data network
traffic.
All users needs
are met with
capacity for
expanded
services.
Completion
Replace all obsolete
network switches
and provide network
expansion
capabilities.
Identify all obsolete
units and areas
requiring more
capacity and/or
expansion than is
currently available.
Replace and
configure units.
$69,375
IT Student Applications
13B
1100075006
Software
Maintenance
Web Payment/
Loan
Administration
Software
Upgrade current
student web
payment and
automated loan
processing
software.
Provide the
necessary
functionality for
ease-of-use
automated web
payment and loan
processing.
Enhance
automation of
student web
payments and
loans.
Purchase software
and implement
$150,000
16
1100075005
Hardware
Maintenance
and Supplies
Multiview
Software to
electronically
distribute EPCC
schedules and
catalogs.
The application
will place the
College’s credit
catalog and credit
schedules on
current and
prospective
students’ desktop.
Synchronized
wed application
for publishing
and viewing
offline on a local
computer.
Purchase software
and implement.
$25,000
Information Technology Master Plan | 2008 - 2012
Plan
No.
46
Plan
No.
Budget
Area
Plan Name
Objective
Measure
59
1100075005
Hardware
Maintenance
& Supplies
Banner Online
Grade Book
Implement the
Banner Faculty
Web Self-Service
Module.
The application
will allow faculty
to manage a webbased grade book
through Banner
Web.
60
1100075005
Hardware
Maintenance
& Supplies
Title V EPCC
and UTEP
Collaborative
Web-based
Student
Transfer
Program
Develop a webbased application
that allows EPCC
and UTEP student
access to financial
aid status,
admission status,
scholarship status
and degree audit
(CAPP) information.
Also, transcripts
will be transmitted
via EDI technology
between both
institutions.
The application
will allow EPCC
and UTEP
students web
access to personal
information
pertaining to their
financial aid
admissions
scholarship
(CAPP)
information.
Standard
Baseline
Standardize
grade record
keeping and
reporting.
Strategies
New
Funds
Requested
Research Banner
documentation and
identify data fields,
tables, and
processes that are
part of the web
module. Work with
the function user
and populate the
necessary fields with
test data. Test and
measure results.
Train key users on
the software.
$0
Contract a
consultant to
develop the webbased module that
will access Banner
student data from
both EPCC and UTEP
databases. Hire a
programmer at each
site to work with the
consultant in
supporting functional
users and
troubleshoot issues.
$0
Information Technology Master Plan | 2008 - 2012
IT Support Services
47
32
1100075006
Software
Maintenance
Service Desk
To improve the
existing tracking
system of work
orders Districtwide.
Accommodation
for the District in
the Service Desk
Area.
Establish
advanced
technology
within the
Service Desk
Area.
44
1100075202
IT Support
Services
SACS Criteria
for
Accreditation
on Website
To provide
information of
Southern
Association of
Colleges and
Schools for all of
the users and
community.
Keep contact with
client while
working on the
website and make
the website user
friendly.
10% of the
website will
change every
year.
45
1100075202
IT Support
Services
Computer
Support for
Lomaland
Move to ASC
Move 80 computers
from Lomaland to
ASC and deploy 19
new computers.
46
1100075202
IT Support
Services
Dell Warranty
Parts Direct
Certification
47
1100075202
IT Support
Services
Apple
Computer
Certification
Purchase software
and implement.
50% done
$60,000
Researching other
colleges and
universities for best
practices when it
comes to SACS
implementation as it
relates to the web.
$0
Completion
Back-up data for
users receiving new
computers and
disconnect all the
computers at
Lomaland. Configure
and install the new
computers and
reconnect all the
computers at the
new location.
$0
Certify all the PC
Technicians, which
will facilitate the
ordering of parts
for computers
under warranty.
Conduct repairs
and receive
compensation from
Dell for services
rendered.
Completion of
certification for
all PC
Technicians.
Dell will pay the
costs for certification
for the first year.
$0
Certify all the PC
Technicians on
Apple hardware
and operating
system in order to
service and repair
the College’s
inventory of Apple
computers.
Completion of
certification for
all PC
Technicians.
Caerian Inc., (Apple
Certified Training
Site) will send an
instructor to conduct
training and test
certification on-site.
$42,000
Plan
No.
Budget
Area
Plan Name
Objective
Measure
Standard
Baseline
Strategies
District-Wide
Automated
Library System
Continue to support
the District-wide
automated library
system.
Service appears
uninterrupted
from the student’s
point of view.
Monitor and
maintain
adequate
equipment and
services.
Adequate service.
Library Technical
Services/IT will
ensure for the
appropriate
maintenance and
upgrade of library
technologies.
New
Funds
Requested
Library Technical Services
21A
1100075405
Library
Technical
ServicesInformation
Technology
$0
18B
1100075300
Records
Management
Conversion
Move away from
stand-alone
database access
system not
currently backed up
on our servers. Use
Enterprise
Application Xtender
(AX) to access
data.
1. Property
backed up on
network system
2. Standardize
structure such as
Oracle, BXS, OTG
3. Standardize
records
management
processing
4. Implement
several layers of
security
5. IT takes charge
of application
development
upgrades
1.Microfiche
30%
2. Access 70%
3. AX 0%
By September 2008,
move to AX. 100%
complete by
December 2008.
Create a control
schedule. Phase Idesign a test
prototype of the
application Xtender
(AX) GED Trak. Train
customers. Load AX
software for users.
Implement system
into production.
Keep all systems
(microfiche, Access
and AX operational
for parallel
processing. Phase II
– begin moving
records from Access
GED Trak System to
AX application. Once
successful,
determine a cutoff
point for exclusively
AX application and
phase out the
Access Trak System.
Phase III – PDS will
take the microfiche
GED Trak System
and convert the
records to media
that Testing Services
will import and index
into the AX GED
Trak System.
$9,687
61
1100075300
Records
Management
Archive
Warehouse
The records
management
warehouse is a
facility designed,
administered and
operated
specifically to
provide high
density compact
storage for inactive
records of the
College in a
centralized, secure
area, while
providing access to
records at a
reduced cost.
By eliminating
long records
retention on hard
copy and storing
them in a
centralized
warehouse, we
free up valuable
storage space
District-wide.
Implementation
of records
control
schedules
throughout all
departments.
Proper retention
and disposal of
all records.
Staff will regain
office space.
Design and create
plans to procure
adequate shelving to
take full advantage
of warehouse space
to store existing
long-term District
records. Purchase
bankers boxes for
distribution to all
departments
generating records.
Use proper records
retention controls to
store and dispose of
the records
according to state
and federal laws and
regulations.
$0
62
1100075300
Records
Management
Imaging
Documents /
Conversion to
Banner Access
The purpose of this
project is to
convert hard copy
documents used
daily into electronic
format on the
Banner System.
Completely
eliminate and
discontinue the
use of paper in
the daily
operations of
Accounts Payable,
Payroll and
Cashier’s Office.
Long-term records
will be stored in
the records
management
warehouse.
Creation of
records control
schedules for
each
department.
Image conversion of
paper forms and
access on
Comptroller
systems.
The strategy is to
implement imaging
in our TST7 test
environment. Define
document types,
assign staff to
security groups,
bring in scanners,
and computers,
provide training. The
final outcome is
having the physical
file system
virtualized for staff
access on the
Banner System.
$20,000
Information Technology Master Plan | 2008 - 2012
Records Management
48
Plan
No.
Budget
Area
Plan Name
Objective
Measure
The Technology
Resource Center
will operate three
centers; one at VV,
the second at RG
and the third at
TM. This is in an
effort to increase
technology training
to faculty and staff.
Combined training
methods will be
utilized such as ondemand, webbased training
opportunities that
will allow the user
to select training
modules; training
will be delivered
24/7.
Training for
faculty and staff
will increase by
20% and 11
online modules
will be developed.
Standard
Baseline
Strategies
New
Funds
Requested
Technology Resource Centers
Information Technology Master Plan | 2008 - 2012
14
49
1100051005
Technology
Resource
Center
District-Wide
Technology
Training for
Faculty and
Staff
Develop a
catalog of webbased training
modules and
tutorials.
Extensive online
module development
occurred in year
2004-05 in areas
such as WebCT
training, Flash,
PowerPoint and the
use of HorizonLive
webinars.
1. TRC staff will
continue to assess
training needs and
develop online
tutorials, web-based
training in various
areas.
2. Assist with the
training of faculty
teaching online
courses.
3. Continue to
support or purchase
the necessary
training software.
$0
Appendix D
Organizational Chart
Information Technology Leadership Team
Jenny Girón, Ph.D.
Chief Information Officer
Vice President
Information Technology
Jenny Giron, Ph.D.
Bonnie Prieto
Raymundo Vilca
Director
Records Management
Manager
Instructional Tech. &
Web Services
Richard Buller
Chief Information
Security Officer
Nancy Gamez
Manager
Media Services
(Vacant)
Gary Chacon
Director
EPCC-TV
Executive Director
IT Systems Applications
Marco Fernandez
Executive Director
Network Systems
Lori Hoefner
Manager
Library Systems
Information Technology Master Plan | 2008 - 2012
Associate Vice President
Instructional Resources
and Technology
50
Anywhere, Anytime
Jenny Girón, Ph.D.
Chief Information Officer/Vice President
Information Technology Division
www.epcc.edu/cio
El Paso County Community College District does not discriminate on the basis of race, color, national
origin, gender, religion, age or disability.
51