Software Center Faculty and staff are able to download free software and purchase select
software titles from the WKU Software Center website at www.wku.edu/it/sms.
Quotes and purchasing information on unlisted software applications at
educational pricing may be requested by submitting a request online via our
Service Catalog at td.wku.edu/TDClient. Faculty, staff, and students are also
able to purchase software for their personal use.
Student Technology Centers
There are seven Student Technology Centers (STC) on the main campus and one at
each Regional Campus and South Campus. The Mass Media and Technology Hall
STC is open 24 hours a day, 7 days a week, during the fall and spring semesters.
Visit www.wku.edu/it/labs for more information about lab hours and locations.
Computer Purchasing
The WKU IT Division works with Apple and Dell to maintain institutional purchasing
programs for the purchase of standard computers that will be owned by WKU and
paid for with University funds. The recommended configurations are priced to reflect
University discounts, tax exempt benefits, and are configured to meet all minimum
standards for support and compatibility. The WKU IT Division also maintains a discount
purchasing programs for faculty, staff, students and other members of the WKU
community for personal purchases of Apple and Dell computers and peripherals. More
information is available at: www.wku.edu/it/discounts-purchasing/.
WKU Technology Support
IT Helpdesk 270-745-7000
www.wku.edu/it/helpdesk
IT Helpdesk
270-745-7000
The Information Technology Division utilizes excellent customer service as a guiding
principle to provide the best support to all WKU employees. Types of things we
support include, but are not limited to, accessing enterprise applications, infrastructure
design and maintenance, server and storage needs, general hardware and software
troubleshooting, classroom technology assistance, hardware and software consultation
and purchasing, training requests and needs, security questions or concerns, web
development, applications and programming support, and much more.
Several avenues exist to get assistance for all technical inquiries:
• Phone Contact the IT Helpdesk at 270-745-7000
to speak directly to an IT Consultant.
• Live Chat Visit www.wku.edu/it/chat/ to chat online with an IT Consultant.
• TeamDynamix Client Portal
Visit td.wku.edu/TDClient to submit a request online using
our Service Catalog or find ways to resolve your own IT questions
or issues with our extensive Knowledge Base.
• Systems Status
Visit www.wku.edu/it/systems-status/ to get up-to-date information
regarding critical IT systems.
8/2015 WKU - Printing paid from state funds, KRS 57.375
WKU Technology
for Employees
Getting Started
Employees are issued one or more technology accounts to access WKU IT systems
and services. NetID accounts are automatically generated for employees when they
become “active” in the Banner HR system. To look up your NetID and set a password,
go to www.wku.edu/it/accounts. Use your NetID and password to access a wide range
of IT services including email/calendar, myWKU, TopNet, Blackboard, WKU InfoView
reporting, network file storage, wireless, computer labs, and more.
IT Policies and Security
All employees are responsible for keeping their accounts secure and for
regularly reviewing the current IT policies at http://www.wku.edu/it/policies.
These policies contain important information about sensitive data handling,
information security, accounts and access, and many of the programs
mentioned in this brochure. An IT security bulletin is released quarterly to
provide additional information about these topics and to remind all employees
to review these policies.
myWKU
myWKU provides “one stop” single sign-on access to many applications such as
TopNet, Banner, WKU InfoView, Blackboard, and more without having to login to each
one individually. Gain instant access to myWKU content such as links, directory
search, bookmarks, and other common resources and tools. Login to myWKU
at my.wku.edu.
Banner
Banner is the main record keeping system for all academic and administrative
information. Employees who need Banner access will be assigned a Banner account
and must attend training. You may access Banner at banner.wku.edu. For further
information, contact WKU Technology Support.
Email and Calendar
Your email/calendar account is automatically generated with your NetID account when
you become an active employee. You are responsible for checking and maintaining
your WKU email/calendar account as these are heavily utilized for University business
communications and scheduling. Access your email and calendar using your NetID via
myWKU, Outlook, or email.wku.edu.
TopNet
TopNet is a web-based, secure gateway for accessing administrative and academic
information related to registration, teaching, advising, finance, personal employee
records and more. Access to restricted TopNet information is dependent upon your job
responsibilities and requires completed training. Login to TopNet with your NetID via
myWKU (my.wku.edu) or topnet.wku.edu. For further information, contact
WKU Technology Support.
WKU InfoView
WKU InfoView is a web-based reporting tool available to faculty and staff. Users have
the ability to schedule, view, print and export Crystal Reports developed by Enterprise
Applications and Programming. All employees have access to WKU InfoView. Restricted
folders are accessible after training. You may access WKU InfoView through myWKU
or infoview.wku.edu. For further information, contact WKU Technology Support.
WKU File Shares
Technology Resource Center (TRC)
The TRC is a hands-on digital media facility, located in MMTH 257. Specialized
equipment and software are available along with knowledgeable support staff. A
wide variety of equipment, such as cameras, recorders and projectors, is available
for loan. These resources can be utilized to create outstanding digital multimedia
projects. For more information, go to www.wku.edu/it/trc.
Communications
• Voice Services: The University telephone service offers several options and features.
Our clients’ needs range from basic to complex and we’re ready to assist and
support you in any way we can. See www.wku.edu/it/telephone for more details.
• Data Network: WKU operates a comprehensive data network providing
high-speed wired and wireless access in all administrative, academic, and
residential facilities. Free guest wireless is available to campus visitors.
Visit www.wku.edu/it/network to learn more.
When on campus, login to your University-issued computer to access network file storage,
mapped as P: S: or U: drives. The P: drive is for individual, University-related storage and
cannot be shared. The S: and U: drives are shared storage to which you will have various
levels of access depending on your job responsibilities.
• Cellular Resources: Cellular discount program information, video tutorials, and
You can access network file storage via the web also using MyStuff on or off campus.
Access MyStuff via myWKU (my.wku.edu) or at mystuff.wku.edu.
• Sign Up for Emergency Text Alerts:
Resources
Technology Training
Training is available to faculty and staff on a wide variety of technology topics, including
Blackboard, Respondus, MS Office, Adobe products and more. The face-to-face
workshops calendar can be found at www.wku.edu/it/training. Video tutorials on many of
these same topics are accessible anytime, anywhere at www.wku.edu/it/videotutorials.
Self-paced online workshops can be accessed by clicking the IT Training tab within
Blackboard at blackboard.wku.edu.
Blackboard
Blackboard is a system many professors use to offer course materials, class discussions,
multimedia files, tests, quizzes, etc. Many campus organizations and groups use
Blackboard to provide content and materials to their users. All WKU users have Blackboard
accounts; however, training is required for course instructors and organization leaders.
Blackboard is accessible through myWKU or blackboard.wku.edu.
international travel tips can be found at www.wku.edu/it/cellular.
Several mechanisms are in place to alert the
campus community of emergency or critical situations that require no action by you
such as outdoor warning systems and WKU website emergency webcasts.
However, you must sign up to receive text (SMS) alerts. Login to topnet.wku.edu
and sign up under the “Personal Information” tab. Text alerts include weather, crime,
or school closing related notifications.
Audio and Video Collaboration Services
Classrooms and conference rooms located at each WKU campus are available to
provide video conferencing services for your collaborative communication needs on
a local, regional, and international level. Desktop video conferencing is available to
provide real-time, online communications from the convenience of your desk or mobile
device. Audio conferencing and webinar coordination services are also available.
Getting Started
Employees are issued one or more technology accounts to access WKU IT systems
and services. NetID accounts are automatically generated for employees when they
become “active” in the Banner HR system. To look up your NetID and set a password,
go to www.wku.edu/it/accounts. Use your NetID and password to access a wide range
of IT services including email/calendar, myWKU, TopNet, Blackboard, WKU InfoView
reporting, network file storage, wireless, computer labs, and more.
IT Policies and Security
All employees are responsible for keeping their accounts secure and for
regularly reviewing the current IT policies at http://www.wku.edu/it/policies.
These policies contain important information about sensitive data handling,
information security, accounts and access, and many of the programs
mentioned in this brochure. An IT security bulletin is released quarterly to
provide additional information about these topics and to remind all employees
to review these policies.
myWKU
myWKU provides “one stop” single sign-on access to many applications such as
TopNet, Banner, WKU InfoView, Blackboard, and more without having to login to each
one individually. Gain instant access to myWKU content such as links, directory
search, bookmarks, and other common resources and tools. Login to myWKU
at my.wku.edu.
Banner
Banner is the main record keeping system for all academic and administrative
information. Employees who need Banner access will be assigned a Banner account
and must attend training. You may access Banner at banner.wku.edu. For further
information, contact WKU Technology Support.
Email and Calendar
Your email/calendar account is automatically generated with your NetID account when
you become an active employee. You are responsible for checking and maintaining
your WKU email/calendar account as these are heavily utilized for University business
communications and scheduling. Access your email and calendar using your NetID via
myWKU, Outlook, or email.wku.edu.
TopNet
TopNet is a web-based, secure gateway for accessing administrative and academic
information related to registration, teaching, advising, finance, personal employee
records and more. Access to restricted TopNet information is dependent upon your job
responsibilities and requires completed training. Login to TopNet with your NetID via
myWKU (my.wku.edu) or topnet.wku.edu. For further information, contact
WKU Technology Support.
WKU InfoView
WKU InfoView is a web-based reporting tool available to faculty and staff. Users have
the ability to schedule, view, print and export Crystal Reports developed by Enterprise
Applications and Programming. All employees have access to WKU InfoView. Restricted
folders are accessible after training. You may access WKU InfoView through myWKU
or infoview.wku.edu. For further information, contact WKU Technology Support.
WKU File Shares
Technology Resource Center (TRC)
The TRC is a hands-on digital media facility, located in MMTH 257. Specialized
equipment and software are available along with knowledgeable support staff. A
wide variety of equipment, such as cameras, recorders and projectors, is available
for loan. These resources can be utilized to create outstanding digital multimedia
projects. For more information, go to www.wku.edu/it/trc.
Communications
• Voice Services: The University telephone service offers several options and features.
Our clients’ needs range from basic to complex and we’re ready to assist and
support you in any way we can. See www.wku.edu/it/telephone for more details.
• Data Network: WKU operates a comprehensive data network providing
high-speed wired and wireless access in all administrative, academic, and
residential facilities. Free guest wireless is available to campus visitors.
Visit www.wku.edu/it/network to learn more.
When on campus, login to your University-issued computer to access network file storage,
mapped as P: S: or U: drives. The P: drive is for individual, University-related storage and
cannot be shared. The S: and U: drives are shared storage to which you will have various
levels of access depending on your job responsibilities.
• Cellular Resources: Cellular discount program information, video tutorials, and
You can access network file storage via the web also using MyStuff on or off campus.
Access MyStuff via myWKU (my.wku.edu) or at mystuff.wku.edu.
• Sign Up for Emergency Text Alerts:
Resources
Technology Training
Training is available to faculty and staff on a wide variety of technology topics, including
Blackboard, Respondus, MS Office, Adobe products and more. The face-to-face
workshops calendar can be found at www.wku.edu/it/training. Video tutorials on many of
these same topics are accessible anytime, anywhere at www.wku.edu/it/videotutorials.
Self-paced online workshops can be accessed by clicking the IT Training tab within
Blackboard at blackboard.wku.edu.
Blackboard
Blackboard is a system many professors use to offer course materials, class discussions,
multimedia files, tests, quizzes, etc. Many campus organizations and groups use
Blackboard to provide content and materials to their users. All WKU users have Blackboard
accounts; however, training is required for course instructors and organization leaders.
Blackboard is accessible through myWKU or blackboard.wku.edu.
international travel tips can be found at www.wku.edu/it/cellular.
Several mechanisms are in place to alert the
campus community of emergency or critical situations that require no action by you
such as outdoor warning systems and WKU website emergency webcasts.
However, you must sign up to receive text (SMS) alerts. Login to topnet.wku.edu
and sign up under the “Personal Information” tab. Text alerts include weather, crime,
or school closing related notifications.
Audio and Video Collaboration Services
Classrooms and conference rooms located at each WKU campus are available to
provide video conferencing services for your collaborative communication needs on
a local, regional, and international level. Desktop video conferencing is available to
provide real-time, online communications from the convenience of your desk or mobile
device. Audio conferencing and webinar coordination services are also available.
Getting Started
Employees are issued one or more technology accounts to access WKU IT systems
and services. NetID accounts are automatically generated for employees when they
become “active” in the Banner HR system. To look up your NetID and set a password,
go to www.wku.edu/it/accounts. Use your NetID and password to access a wide range
of IT services including email/calendar, myWKU, TopNet, Blackboard, WKU InfoView
reporting, network file storage, wireless, computer labs, and more.
IT Policies and Security
All employees are responsible for keeping their accounts secure and for
regularly reviewing the current IT policies at http://www.wku.edu/it/policies.
These policies contain important information about sensitive data handling,
information security, accounts and access, and many of the programs
mentioned in this brochure. An IT security bulletin is released quarterly to
provide additional information about these topics and to remind all employees
to review these policies.
myWKU
myWKU provides “one stop” single sign-on access to many applications such as
TopNet, Banner, WKU InfoView, Blackboard, and more without having to login to each
one individually. Gain instant access to myWKU content such as links, directory
search, bookmarks, and other common resources and tools. Login to myWKU
at my.wku.edu.
Banner
Banner is the main record keeping system for all academic and administrative
information. Employees who need Banner access will be assigned a Banner account
and must attend training. You may access Banner at banner.wku.edu. For further
information, contact WKU Technology Support.
Email and Calendar
Your email/calendar account is automatically generated with your NetID account when
you become an active employee. You are responsible for checking and maintaining
your WKU email/calendar account as these are heavily utilized for University business
communications and scheduling. Access your email and calendar using your NetID via
myWKU, Outlook, or email.wku.edu.
TopNet
TopNet is a web-based, secure gateway for accessing administrative and academic
information related to registration, teaching, advising, finance, personal employee
records and more. Access to restricted TopNet information is dependent upon your job
responsibilities and requires completed training. Login to TopNet with your NetID via
myWKU (my.wku.edu) or topnet.wku.edu. For further information, contact
WKU Technology Support.
WKU InfoView
WKU InfoView is a web-based reporting tool available to faculty and staff. Users have
the ability to schedule, view, print and export Crystal Reports developed by Enterprise
Applications and Programming. All employees have access to WKU InfoView. Restricted
folders are accessible after training. You may access WKU InfoView through myWKU
or infoview.wku.edu. For further information, contact WKU Technology Support.
WKU File Shares
Technology Resource Center (TRC)
The TRC is a hands-on digital media facility, located in MMTH 257. Specialized
equipment and software are available along with knowledgeable support staff. A
wide variety of equipment, such as cameras, recorders and projectors, is available
for loan. These resources can be utilized to create outstanding digital multimedia
projects. For more information, go to www.wku.edu/it/trc.
Communications
• Voice Services: The University telephone service offers several options and features.
Our clients’ needs range from basic to complex and we’re ready to assist and
support you in any way we can. See www.wku.edu/it/telephone for more details.
• Data Network: WKU operates a comprehensive data network providing
high-speed wired and wireless access in all administrative, academic, and
residential facilities. Free guest wireless is available to campus visitors.
Visit www.wku.edu/it/network to learn more.
When on campus, login to your University-issued computer to access network file storage,
mapped as P: S: or U: drives. The P: drive is for individual, University-related storage and
cannot be shared. The S: and U: drives are shared storage to which you will have various
levels of access depending on your job responsibilities.
• Cellular Resources: Cellular discount program information, video tutorials, and
You can access network file storage via the web also using MyStuff on or off campus.
Access MyStuff via myWKU (my.wku.edu) or at mystuff.wku.edu.
• Sign Up for Emergency Text Alerts:
Resources
Technology Training
Training is available to faculty and staff on a wide variety of technology topics, including
Blackboard, Respondus, MS Office, Adobe products and more. The face-to-face
workshops calendar can be found at www.wku.edu/it/training. Video tutorials on many of
these same topics are accessible anytime, anywhere at www.wku.edu/it/videotutorials.
Self-paced online workshops can be accessed by clicking the IT Training tab within
Blackboard at blackboard.wku.edu.
Blackboard
Blackboard is a system many professors use to offer course materials, class discussions,
multimedia files, tests, quizzes, etc. Many campus organizations and groups use
Blackboard to provide content and materials to their users. All WKU users have Blackboard
accounts; however, training is required for course instructors and organization leaders.
Blackboard is accessible through myWKU or blackboard.wku.edu.
international travel tips can be found at www.wku.edu/it/cellular.
Several mechanisms are in place to alert the
campus community of emergency or critical situations that require no action by you
such as outdoor warning systems and WKU website emergency webcasts.
However, you must sign up to receive text (SMS) alerts. Login to topnet.wku.edu
and sign up under the “Personal Information” tab. Text alerts include weather, crime,
or school closing related notifications.
Audio and Video Collaboration Services
Classrooms and conference rooms located at each WKU campus are available to
provide video conferencing services for your collaborative communication needs on
a local, regional, and international level. Desktop video conferencing is available to
provide real-time, online communications from the convenience of your desk or mobile
device. Audio conferencing and webinar coordination services are also available.
Software Center Faculty and staff are able to download free software and purchase select
software titles from the WKU Software Center website at www.wku.edu/it/sms.
Quotes and purchasing information on unlisted software applications at
educational pricing may be requested by submitting a request online via our
Service Catalog at td.wku.edu/TDClient. Faculty, staff, and students are also
able to purchase software for their personal use.
Student Technology Centers
There are seven Student Technology Centers (STC) on the main campus and one at
each Regional Campus and South Campus. The Mass Media and Technology Hall
STC is open 24 hours a day, 7 days a week, during the fall and spring semesters.
Visit www.wku.edu/it/labs for more information about lab hours and locations.
Computer Purchasing
The WKU IT Division works with Apple and Dell to maintain institutional purchasing
programs for the purchase of standard computers that will be owned by WKU and
paid for with University funds. The recommended configurations are priced to reflect
University discounts, tax exempt benefits, and are configured to meet all minimum
standards for support and compatibility. The WKU IT Division also maintains a discount
purchasing programs for faculty, staff, students and other members of the WKU
community for personal purchases of Apple and Dell computers and peripherals. More
information is available at: www.wku.edu/it/discounts-purchasing/.
WKU Technology Support
IT Helpdesk 270-745-7000
www.wku.edu/it/helpdesk
IT Helpdesk
270-745-7000
The Information Technology Division utilizes excellent customer service as a guiding
principle to provide the best support to all WKU employees. Types of things we
support include, but are not limited to, accessing enterprise applications, infrastructure
design and maintenance, server and storage needs, general hardware and software
troubleshooting, classroom technology assistance, hardware and software consultation
and purchasing, training requests and needs, security questions or concerns, web
development, applications and programming support, and much more.
Several avenues exist to get assistance for all technical inquiries:
• Phone Contact the IT Helpdesk at 270-745-7000
to speak directly to an IT Consultant.
• Live Chat Visit www.wku.edu/it/chat/ to chat online with an IT Consultant.
• TeamDynamix Client Portal
Visit td.wku.edu/TDClient to submit a request online using
our Service Catalog or find ways to resolve your own IT questions
or issues with our extensive Knowledge Base.
• Systems Status
Visit www.wku.edu/it/systems-status/ to get up-to-date information
regarding critical IT systems.
8/2015 WKU - Printing paid from state funds, KRS 57.375
WKU Technology
for Employees
Software Center Faculty and staff are able to download free software and purchase select
software titles from the WKU Software Center website at www.wku.edu/it/sms.
Quotes and purchasing information on unlisted software applications at
educational pricing may be requested by submitting a request online via our
Service Catalog at td.wku.edu/TDClient. Faculty, staff, and students are also
able to purchase software for their personal use.
Student Technology Centers
There are seven Student Technology Centers (STC) on the main campus and one at
each Regional Campus and South Campus. The Mass Media and Technology Hall
STC is open 24 hours a day, 7 days a week, during the fall and spring semesters.
Visit www.wku.edu/it/labs for more information about lab hours and locations.
Computer Purchasing
The WKU IT Division works with Apple and Dell to maintain institutional purchasing
programs for the purchase of standard computers that will be owned by WKU and
paid for with University funds. The recommended configurations are priced to reflect
University discounts, tax exempt benefits, and are configured to meet all minimum
standards for support and compatibility. The WKU IT Division also maintains a discount
purchasing programs for faculty, staff, students and other members of the WKU
community for personal purchases of Apple and Dell computers and peripherals. More
information is available at: www.wku.edu/it/discounts-purchasing/.
WKU Technology Support
IT Helpdesk 270-745-7000
www.wku.edu/it/helpdesk
IT Helpdesk
270-745-7000
The Information Technology Division utilizes excellent customer service as a guiding
principle to provide the best support to all WKU employees. Types of things we
support include, but are not limited to, accessing enterprise applications, infrastructure
design and maintenance, server and storage needs, general hardware and software
troubleshooting, classroom technology assistance, hardware and software consultation
and purchasing, training requests and needs, security questions or concerns, web
development, applications and programming support, and much more.
Several avenues exist to get assistance for all technical inquiries:
• Phone Contact the IT Helpdesk at 270-745-7000
to speak directly to an IT Consultant.
• Live Chat Visit www.wku.edu/it/chat/ to chat online with an IT Consultant.
• TeamDynamix Client Portal
Visit td.wku.edu/TDClient to submit a request online using
our Service Catalog or find ways to resolve your own IT questions
or issues with our extensive Knowledge Base.
• Systems Status
Visit www.wku.edu/it/systems-status/ to get up-to-date information
regarding critical IT systems.
8/2015 WKU - Printing paid from state funds, KRS 57.375
WKU Technology
for Employees