North West
intouch Summer 2014
Our fibre network
now covers more
than 20 million
homes and
businesses and
we’re passing over
70,000 additional
premises per week.
Demand remains strong with more than 3
million sign-ups. Around two thirds of UK
premises can now order much faster broadband
from a wide variety of ISPs using the new
network, all of whom have benefited from the
billions of pounds BT has spent on upgrading
its network. The vast majority of that footprint
has been enabled by BT under its commercial
plan, with the remainder being enabled in
partnership with the public sector across the UK.
You can read about the progress of some of our
regional partnerships in this issue of In Touch.
Openreach are expanding their workforce
and announced nationally they expect to
recruit 1,600 engineers. The creation of new
jobs is one of the many benefits associated
with the roll-out of superfast broadband.
The government recognise that for every £1
they invest in infrastructure projects, such as
the rollout of fibre, there is a £20 benefit in
return together with the employment boost
supporting long-term economic growth.
A new international report launched by BT at
the International Festival for Business revealed
that the UK’s ‘digital first’ economy’ (i.e a
ubiquitous, nationwide, high-speed internet
connection) is a ‘great help’ when expanding.
The UK is Europe’s most desirable market for
companies looking to expand their business
overseas and sits second globally, narrowly
behind the US. Also featured in this issue
is the BT Better Future Report, our annual
sustainability report. This year’s report outlines
how our new strategy will have a positive impact
on society using the power of communication
to improve lives and ways of doing business.
There will be changes to all the existing
categories to provide a clearer view of the
fibre availability for individual postcodes. The
website will feature a form that anyone from
the general public can use to get additional
information about superfast deployment
plans or alternative funding options. The
new system will return four possible results
once an exchange has been enabled and the
map markers will show ‘cabinet enabled’.
• Accepting orders: Great news. Superfast
Fibre is in your area and your cabinet is
enabled and accepting orders. Contact your
preferred communications provider for your
intouch North West | Summer 2014
Openreach Superfast fibre
website update
 We’re festival headliners

The start-up of
something wonderful

Full speed ahead after
fibre first
 BT’s 2020 Vision
I hope you will enjoy reading about what we
are doing both nationally and regionally.

Expanding our engineer
force in the North West

Putting wind in our UK
operations’ sails

Helping Internet Security
‘click’ with everyone

Blackpool duo move the
superfast lane
• Under review: We’re in your area but
we’re still assessing whether or not we
can upgrade your cabinet. This means
you can’t order Superfast Fibre.

15,000 happy Cheshire
homes – and counting
More information can be found here:
http://www.superfast-openreach.co.uk/
where-and-when/.

Broadband flows into
Windermere
Mike Blackburn, Regional Director for the
North West mike.blackburn@bt.com.
Openreach Superfast fibre website update
Openreach have updated their fibre
availability map on the superfast
website to show cabinet level results
where an exchange area is enabled.

home or business to order.
• Enabled area: Your area is enabled for
Superfast Fibre but your cabinet is not ready
yet so you can’t place an order today. It is
in our plans to be upgraded and we update
this info weekly, so please check back later.
• High demand: Your area is enabled for
Superfast Fibre but demand is high on your
cabinet right now. This means you can’t order
Superfast Fibre today but we’re working
to increase capacity as soon as possible.
1
North West
intouch Summer 2014
We’re festival headliners
If you’ve been in Liverpool recently
you might have noticed we were
lead sponsor of the International
Festival for Business (IFB).
It’s the biggest business event of the year,
and we showcased our expertise in smarter
and creative business practices. BT provides
services to around 900,000 small and
medium-sized business (SME) customers in
the UK, so this was a great opportunity to
meet and talk with them.
Gavin Patterson
speaking at
the IFB Global
Leaders Summit.
The UK. Europe’s No.1
expansion destination
To mark the opening of the event BT
launched a new international report,
which revealed that the UK is Europe’s
‘most desirable’ market for companies
looking to expand their business overseas.
In fact, ‘The art of connecting global
business’ reveals that the UK sits second
globally – narrowly behind the US.
Communication’s worth
talking about
The report, which surveyed 1,150
business decision makers across 13 global
regions, also explored the reasons behind
international expansion: which markets
were desirable and why? What are the
effects of being a ‘digital first’ economy?
And what are the barriers to expansion?
He was speaking at the BT Global City
Leaders’ Summit in Liverpool, where 200
Mayors and leaders from the world’s capital
cities discussed their challenges, and their
roles in driving global growth.
And respondents pointed to technology as
the biggest (37 per cent) barrier to making
their international ambitions a reality.
In turn, because of the perceived quality
of our IT and data security governance and
regulation, 91 per cent said that our ‘digitalfirst economy’ (a ubiquitous, nationwide,
high-speed internet connection) is a ‘great
help’ when expanding.
Accelerating growth at the IFB
Danny Longbottom, Managing Director
UK SME BT Business, also hosted an
event focussed on how SMEs can best
use social media, with the aim of inspiring
growth, motivation and collaboration
among businesses with great potential.
intouch North West | Summer 2014
Chief Executive Gavin Patterson told city
leaders from around the globe that the world
is being transformed by communications.
Gavin said: “Our world is being transformed
by communications – from how businesses
do business to how governments govern and
how communities live; from how we educate
our children and how we care for the sick to
what we do for entertainment. And our cities
are, of course, at the forefront of that.”
He told delegates that our 160 years’
of innovation m eans we understand
how communications drive growth,
prosperity and change. Addressing
the summit’s topic – the shift from
the age of austerity to prosperity – he
explained just how vital technology is
to unleashing people’s potential.
BT Chairman Mike Rake said: “Liverpool’s
changed so much. It’s a great example
of how and why Britain’s cities need to
regenerate. It highlights the importance
of maximising local potential and
driving investment; of focusing on key
geographical pockets of industry and
innovation; and why local economies must
be properly governed and supported.”
BT’s Youngest Recruits
Our BT Apprentices were also out in force
– supporting ‘The Skills Show’ at Aintree
racecourse. And more than 5,000 Liverpool
school children met up with local business
people at interactive stations to try their
hands at various jobs.
At our stand, apprentices from Openreach
and BT Business gave students a taste
of what it takes to work for BT. Students
identified the correct tones to wire a
customer’s phone line, made sure routing
was done correctly in a telephone exchange
simulator, and saw the final result: a
customer watching BT Sport on their TV.
Students checked out the equipment used by
apprentices, including a working Diablo van,
and dressed in Openreach safety kit. Mike
Blackburn, BT Regional Director for the North
West was also on hand to offer his support.
2
North West
intouch Summer 2014
The start-up of something wonderful
Recently, as part of our Infinity
Lab programme, we asked tech
entrepreneurs to design and present
innovative products.
The aim of this competition was to discover
unique start-up companies that have created
apps and services to help Internet users take
advantage of superfast broadband. Apps with
the potential to be used alongside our existing
products, reaching millions of UK households.
The best entrepreneurs won six months’ of
our support, including access to our very
own experts in research and development,
engineering, legal, marketing and more.
They also had the chance to become members
at the sold-out TechHub community space in
the heart of East London’s Tech City - great
news for budding innovators, as they’ll be
able to meet, work, learn and collaborate
with a huge mix of tech entrepreneurs.
For this year’s competition, our winning
start-up company was one of ten shortlisted
finalists, Sedicii. Their ground-breaking
innovation uses patented technology to
protect personal online sign-in details. In
other words, no passwords are transmitted
or stored anywhere - except in a user’s head,
that is. And we’re looking forward to working
with Sedicii and TechHub to bring their
creation to life.
Mike Blackburn, Regional Director for
the North West , said: “All the finalists
had a great story and are businesses
with a promising future.”
Rob Leslie, Chief Executive and founder of
Sedicii, said: “We’re absolutely delighted to
have won this award and be able to work
alongside a global giant like BT.
“For Sedicii’s identity exchange concept to
succeed we need to work closely with the
most trusted names in the business, and there
are very few companies out there which come
close to the strength of reputation and brand
trust that BT has in the marketplace.”
We’re constantly looking for innovations that
use ICT and communication technologies
to tackle current and emerging social
challenges. And you’ll probably hear about
those new innovations on these pages, first.
Full speed ahead after fibre first
Self-funded fibre broadband
has helped lots of people in rural
and remote areas get a superfast
broadband connection. However,
they’re now not the only people to
benefit; more than 60 businesses,
old and new, are currently reaping
the rewards of our superfast fibre in
a Cambridgeshire business park.
Lancaster Way Business Park has attracted
an impressive and growing number of
businesses. The owners, Grovemere
Property, recognise that high-quality, highspeed connections are a must when you’re
looking to grow your business. With that
in mind, they’ve made Lancaster Way the
first business park in the UK to fund its own
fibre broadband cabinet. Lancaster Way is
flourishing. In fact, a flexible high-quality
employment space will soon be added, and
intouch North West | Summer 2014
Grovemere expect the built-in superfast
broadband services will provide a further
boost to the tenants.
Harvey Bibby, Grovemere Property’s
Marketing and Development Director
explains: “We know that the best
connections attract the best new companies,
and our existing tenants were already eager
for superfast broadband services. When
we found out that our business park wasn’t
included in the Cambridgeshire rollout
programme, we decided we had to make it
happen for ourselves.”
Grovemere spoke directly with residents and
created a detailed picture of their needs with
our Regional Partnership Director for the
East of England, Annette Thorpe.
“It was a very good-team work approach
from both the BT organisation and the
Grovemere team on the ground, with the
support of businesses who wanted it to
happen”, said Annette.
Lancaster Way tenants now get
download speeds of just under 60
Mbps and upload speeds of around 20
Mbps. It’s a dramatic change to the
service and tenants are delighted.
Lloyd Townsend, MD of ISON Distribution
Ltd commented, “Access to high
speed broadband is becoming more
and more important to us as we send
high quality images and video back
and forwards around the world.”
Harvey Bibby is equally as happy with the
outcome. “We have 90 acres of development
land and we can design and build bespoke
facilities that are superfast broadbandenabled. Businesses on the park are already
operating more effectively and more
productively, so it is a win-win having
brought fibre optic onto the estate.”
For this and other case studies visit
http://www.btplc.com/Thegroup/
BTUKandWorldwide/BTRegions/England/
Englishregions.htm.
3
North West
intouch Summer 2014
BT’s 2020 Vision
Our ‘Better Future’ vision has
been unveiled in our annual
sustainability report. It’s a new
strategy that’ll have a positive
impact on society – using the power
of communication to improve
lives and ways of doing business.
We’ve already invested £27 million into
being a responsible and sustainable business
in 2012/13. This went into three main
areas, each with a goal we hope to realise by
the end of 2020. It’s also part of our drive
towards profitable revenue growth and goes
beyond just reaching sustainable practices in
our own operations. It’ll recognise and utilise
the broader value we can give society too.
The ‘Connected Society’ portion of the
strategy looks to improve global societies
through digital connections. And if more
than nine out of ten people in the UK have
access to fibre-based products and services
by 2020, then we’ll have achieved our goal.
Our investments have rocket-launched the
rollout of UK fibre broadband to around 19
million premises.
The next segment of the strategy is ‘Net
Good’. This uses our products and services
to help society live within the limits of
the planet’s ever-dwindling resources.
And it’s all centred around a 2020 goal to
help customers reduce carbon emissions
by at least three times our end-to-end
carbon impact. We’ve already achieved
our target of hitting an 80% reduction
in UK carbon emissions – three years
ahead of schedule. And despite increased
business volumes, we reduced our energy
consumption in 2012/13 by 3.3%,
saving a mammoth £33m annually.
The final ‘Better Future’ proposition is
‘Improving Lives’. As the title suggests, it’s
about using our skills and technology to
change hundreds of millions of lives around
the globe for the better. The aim is to raise
£1bn for good causes. An ambitious goal
for 2020; but last year alone we raised £59
million. This included over £25m through
BT MyDonate’s fundraising, telethons and
appeals; £2.9m through payroll giving; and
volunteering projects worth around £13m.
The BT Better Future Report 2013 is
available to download at www.btplc.com/
betterfuture.
Expanding our engineer force in the North West
We’re looking to recruit up to 130
engineers in the North West of
England. Part of a recruitment
drive that will create 1,600 jobs
nationwide, it’ll bring some
much-needed employment
to Macclesfield, Northwich,
Wilmslow, Whitehaven, Barrow
Kendal and others, and we have
had an amazing response with
over 12000 applications across
the UK in the first five days.
Openreach has already given 19 million
homes and businesses the option of fibre
broadband – that’s two-thirds of the UK.
intouch North West | Summer 2014
As more and more people rely on the
internet, they expect better reliability.
And this latest intake will continue
to improve our ability to quickly
install new lines and fix faults.
“So I’m delighted that BT’s launching
this major recruitment drive for 1,600
engineers across the UK, providing financial
security for families and delivering a world
class infrastructure for Britain.”
We already have a long-standing
relationship with the UK Armed Forces
and its well-established Civilian Work
Attachment scheme. So, we expect a
number of ex-service men and women to
take up the new jobs. But we’re particularly
keen to recruit more female engineers
too, which is why we’ve just launched a
campaign encouraging women to enter the
world of engineering.
Our North West Regional Director, Mike
Blackburn, said: “BT’s leading the economic
recovery of the North West as one of the
region’s largest investors.
The Prime Minister, the Rt Hon David
Cameron MP said: “Supporting business,
creating jobs and providing a better future
for hardworking people is a crucial part of
our long-term economic plan.
“Working with our partners in the public
sector we’re determined to ensure that the
North West’s in the best position possible
to take full advantage of the superfast
broadband revolution. The region should
be really positive about its future. Exciting
times lie ahead for both BT and the North
West. The opportunities for businesses
to grow and for households to benefit
from enhanced online learning and
entertainment are immense.”
4
North West
intouch Summer 2014
Putting wind in our UK operations’ sails
We’ve just signed three deals
that’ll provide 100 Megawatts
(MW) of renewable wind
energy to our UK operations.
The long-term Power Purchase Agreements
(PPAs) are worth £440 million. And the
energy will come from the 48-turbine
Fallago Rig wind farm 35km southeast of
Edinburgh, Lancashire’s new Heysham South
Wind Farm, and the nine-turbine Mynydd
Bwllfa Wind farm in South Wales.
Effectively, we’ve purchased 50 per cent of
the Fallago Rig’s output – enough to match
our Scottish operations’ power consumption
– in a deal worth around £300 million over
the next two decades. The 15-year, £100
million Mynydd Bwllfa agreement will
provide enough electricity for 50 per cent
of our Welsh demand. And the 15-year deal
with the new Heysham South Wind Farm in
Lancashire is worth around £40 million.
‘New to the Planet’ agreements in Wales and
Lancashire underpinning the construction of
these two new wind farms.
It’s an important investment as we’re one
of the UK’s major electricity consumers –
and used around 2 Terawatt hours (TWh)
in 2013/14. However, we’ve now reduced
the amount of energy we need for five
consecutive years, which has saved us more
than £131 million.
“At BT, we’re as focused on cutting our own
carbon emissions as we are to providing
products and services that help everyone live
within the planet’s resources. We’ve reduced
carbon emissions from our own operations
by 25.5 per cent globally during 2013/14.
Rob Williams, our Head of Energy Supply,
said: “These large-scale, long-term
agreements are a vote of confidence in
UK renewable energy and support BT’s
continued commitment to securing all its
electricity from renewable sources.
“They not only give us long-term price
certainty; but enable us to support local
economies in which we operate, with the
“These three agreements reinforce our
commitment to make a positive contribution
to society and the environment.”
Our Better Future Report for 2013/14
demonstrates our extensive work to put
responsible and sustainable business at the
heart of our operations. These three deals
are a big step in the right direction.
For further information visit www.bt.com/
betterfuturereport.
Helping Internet Security ‘click’ with everyone
The Right Click: Internet Safety
Matters programme was launched
at the BT Tower in London, marking
the beginning of our relationship
with UNICEF UK, the UK arm of
the world’s leading children’s
organisation. The partnership
will focus on helping parents and
children protect themselves online.
Over the course of three years, we’ll
deliver ‘train the teachers’ sessions and
workshops for parents and children filled
with practical ideas that’ll help them to
be safe online. We’ll also get involved
with UNICEF UK’s Rights Respecting
intouch North West | Summer 2014
Schools programme, expanding it into
disadvantaged areas across the country.
with – a decision they took after we inspired
them with our own know-how.
Before the launch, we conducted research
that revealed 52% of parents with school
children aged 4– 6 felt they didn’t have
enough support, or weren’t sure they have
enough support, when it came to talking to
their children about online safety. What’s
more, a further 21% lacked the confidence
to start the conversation with their children
in the first place. No surprise, then, that 75%
of parents would take further support from
their child’s school if it were offered.
During the first year, we aim to help children
in 100 schools protect themselves online
and develop their potential using digital
channels. But that’s just the beginning. Over
the three years, we hope to eventually help
and train a total of 600 schools, reaching
around 21,000 parents and children. And
once the teachers have been fully trained
to deliver our workshops independently, we
hope our combined efforts will reach around
35,000 children and parents.
In practical terms, we’ve promised 600 BT
volunteers to offer technical training on
Internet safety to teachers and parents.
We’re proud to say they’ll be the first
corporate volunteers UNICEF UK has teamed
Hand-in-hand with UNICEF UK – on and
offline – we’re supporting the wellbeing of
future generations. And we’re really excited
at the prospect of combining our recognised
track records to reach more school children
and teachers in some of the UK’s most
deprived areas.
5
North West
intouch Summer 2014
Blackpool duo move the superfast lane
Two local businessmen took to
the stage at a recent event run by
Superfast Lancashire’s Leylandbased Business Support team. It was
the third free event for small and
medium businesses and Chris Maine
and Shaun Bennett were there to
share their unique insights into the
benefits that fibre has brought to
their business.
The end result is customers come looking
for you rather than you having to go
looking for them.” The business has now
also invested in a computerised sales
ordering system, which Chris believes
will save them around £10,000 a year.
The Eurotunnel Company and a very strong
inquiry from Porsche Motorsport.”
Shaun, Managing Director at Links
Signs and Graphics, calculated that the
technology has increased his bottom line.
“In 2007, Blackpool was highlighted by the
government as having one of the lowest
numbers of self-employed businesses
against population head in the UK.
Chris’s packaging business, Direct Paper
Agents Ltd, has gone from strength to
strength, and he hopes his latest two-year
plan will push revenues through the one
million pound barrier, especially as he became
the 100th person to complete the Superfast
Lancashire Business Support Programme.
“Some years on from that, Superfast
Lancashire’s now providing excellent
business support advising on the use of
websites, the cloud and different methods
of business promotion. The great thing is
it’s all free of charge, when you’d normally
expect to pay thousands of pounds for this
type of expert advice. Just using Twitter and
Facebook, following on from our Superfast
sessions, has brought in an order from
Tony Morgan, Superfast Lancashire’s Head of
Business Engagement said, “The experience
of DPA and Links Signs and Graphics is typical
of many of the local firms who go through the
programme and they’re proof that even the
most traditional of companies can benefit.
Also that the latest technology isn’t just for
the creative industries, but that new online
ways of working can benefit everyone.
He said: “They were able to show us
effective ways of promoting the business
online – spending just 15 minutes a day.
An opening session featured Dr Nicola Millard,
a BT futurologist, who delivered a unique
glimpse into what might lie around the corner
for businesses and their customers.
“More than 500 businesses have signed up
for the Business Support Centre sessions since
its launch last summer and almost 200 of
them have completed the programme so far.”
Councillor Amy Cross, Blackpool Council’s
Cabinet Member with responsibility for IT,
added: “Blackpool businesses have a real
chance to propel themselves into the 21st
century with superfast broadband.”
Chris Maine became the 100th person to complete the Superfast Lancashire Business Support Programme
intouch North West | Summer 2014
6
North West
intouch Summer 2014
15,000 happy Cheshire homes – and counting
The £28.5m Connecting Cheshire
partnership has announced its new
fibre-optic network – and speeds
of up to 80 megabits per second
(Mbps) – is now available to more
than 15,000 homes and businesses
The landmark saw celebrations in Alderley
Edge, Weaverham and Westwood as the
first areas switched to fibre. The partnership
with Cheshire West and Chester, Cheshire
East, Halton and Warrington Councils aims
to make fibre broadband available to 80,000
homes and businesses when it’s completed
at the end of 2015.
That’s in addition to our commercial
investment across Cheshire, Halton and
Warrington, which will give 400,000 other
premises (around 96 per cent) access to
high-speed broadband.
The first phase brought fibre broadband
to numerous communities, including
Alderley Edge, Weaverham and Westwood.
Mike Blackburn, our North West Regional
Director, said that completing it in just
12 months was an engineering triumph.
“This is a complex engineering task that
will ensure people and businesses across
Cheshire can have fibre broadband as
part of their everyday lives and work.”
A team of more than 100 Openreach
Engineers and Planners are focusing
their efforts on upgrading exchanges and
networks across Cheshire with more than
875 miles of fibre-optic cable and over 400
new road-side cabinets.
Julian Cobley, Project Director on Connecting
Cheshire Project, said “high-speed access to
the internet has never been more important,
whether you’re a small business wishing
to build your company, a student taking
advantage of online learning resources or
a family making use of online shopping
and entertainment – in today’s rapidlymoving world, fast and sophisticated
communications are absolutely vital.”
Sir Howard Bernstein, Vice Chair of the
North West European Regional Development
Fund Local Management Committee, said:
“It will provide a major boost to the Cheshire
economy and the North West European
Regional Development Fund programme is
pleased to be supporting it financially.”
The new fibre network is open to all
broadband service providers on an equal
wholesale basis, so households and
businesses will ultimately be able to enjoy
competitive prices.
Alderley Edge fibre switch on. Left to right: Jenny Shufflebottom – Nether Alderley Parish Council. Cllr Dorothy Flude – Mayor of Cheshire East.
Mike Blackburn – NW Regional Director BT. Julian Cobley – Project Director Connecting Cheshire. Alderley Edge – Cllr Frank Keegan
intouch North West | Summer 2014
7
North West
intouch Summer 2014
Broadband flows into Windermere
Cumbria’s tourism industry and local
people got a boost recently when
they enjoyed their first taste of
fibre broadband – a superfast nine
months ahead of schedule.
Nearly 2,000 homes and businesses in
Windermere, including Bowness-onWindermere, have become the first part
of the Lake District National Park to get
Connecting Cumbria’s new fibre optic
network. And that figure will rise to around
4,000 when engineers complete the
upgrade in the coming weeks.
Tim Farron MP welcomed the development
alongside representatives from Cumbria
County Council, BT, Lake District National
Park Authority and local businesses.
Nigel Wilkinson, Managing Director
of Windermere Lake Cruises Ltd, said:
“Until now, we’ve been unable to benefit
from the opportunities presented by
cloud computing. And due to the very
limited upload speeds available, even
facilities as basic as remote back-up
simply haven’t been possible.
“As we operate from various sites around
Windermere, our in-house systems that
manage bookings, tills and online sales have
had to be developed to operate with the
limited broadband that had been available,
and the removal of these constraints will
allow us to greatly enhance our systems and
improve efficiency.
“One of our first improvements will be to
connect our already-installed webcam to
show live images on our website of one of
the finest views in England.”
Peter Brendling, Commercial Director at
Mountain Goat Ltd, said: “Being a tour
company, we rely on our customers being
able to book onto our tours quickly and
easily. It’s therefore imperative that we
have fast and reliable broadband. Not only
for ourselves but as many of our customers
are staying in local hotels and bed and
intouch North West | Summer 2014
breakfasts and use their wireless and
broadband as well.”
Cumbria County Councillor Jo Stephenson,
Deputy Leader of the Council and Member
for Windermere, said: “I’m delighted that
homes and businesses in Windermere can
enjoy high-speed broadband much sooner
than originally planned.
can now begin enjoying its many benefits,
but also to avoid any impact on traffic as we
approach the peak holiday period.
“More communities in the National Park
can look forward to enjoying the benefits of
faster fibre broadband as part of the roll-out
over the coming year and 93 per cent of
properties in Cumbria will have access to the
fibre network by the end of 2015.”
Bill Jefferson, LDNPA Chairman and
Connecting Cumbria partnership Board
Member, said: “As the UK’s largest National
Park, with over 40,000 residents and almost
15 million visitors a year, we’re well aware
that fibre broadband is becoming a ‘must
have’ for our communities and businesses
to thrive. This marks an exciting stage
in the roll-out for the Lake District with
Windermere and Bowness as one of our main
gateways to the National Park with a thriving
community and visitor economy.
Mike Blackburn, BT Regional Director,
North West said: “We realise how important
tourism, agriculture and other rural business
sectors are to the local area; which is why our
engineers have been working round-theclock to deliver fibre to Windermere early.
Not only so thousands more local people
Lord Clark of Windermere, Chairman
of the Lake District National Park
Partnership, added: “The roll-out of
faster fibre broadband across the Lake
District is an agreed priority for the
Partnership. It’s very encouraging to see
the start of it here in Windermere.”
8