North East intouch Summer 2014 Our fibre network now covers more than 20 million homes and businesses and we’re passing over 70,000 additional premises per week. Demand remains strong with more than 3 million sign-ups. Around two thirds of UK premises can now order much faster broadband from a wide variety of ISPs using the new network, all of whom have benefited from the billions of pounds BT has spent on upgrading its network. The vast majority of that footprint has been enabled by BT under its commercial plan, with the remainder being enabled in partnership with the public sector across the UK. You can read about the progress of some of our regional partnerships in this issue of In Touch. Openreach are expanding their workforce and announced nationally they expect to recruit 1,600 engineers. The creation of new jobs is one of the many benefits associated with the roll-out of superfast broadband. The government recognise that for every £1 they invest in infrastructure projects, such as the rollout of fibre, there is a £20 benefit in return together with the employment boost supporting long-term economic growth. A new international report launched by BT at the International Festival for Business revealed that the UK’s ‘digital first’ economy’ (i.e a ubiquitous, nationwide, high-speed internet connection) is a ‘great help’ when expanding. The UK is Europe’s most desirable market for companies looking to expand their business overseas and sits second globally, narrowly behind the US. Also featured in this issue is the BT Better Future Report, our annual sustainability report. This year’s report outlines how our new strategy will have a positive impact on society using the power of communication to improve lives and ways of doing business. Farooq Hakim, Regional Director for the North East farooq.hakim @bt.com. There will be changes to all the existing categories to provide a clearer view of the fibre availability for individual postcodes. The website will feature a form that anyone from the general public can use to get additional information about superfast deployment plans or alternative funding options. The new system will return four possible results once an exchange has been enabled and the map markers will show ‘cabinet enabled’. • Accepting orders: Great news. Superfast Fibre is in your area and your cabinet is enabled and accepting orders. Contact your preferred communications provider for your intouch North East | Summer 2014 The start-up of something wonderful Full speed ahead after fibre first BT’s 2020 Vision Putting wind in our UK operations’ sails Helping Internet Security ‘click’ with everyone Expanding our engineer force in the North East home or business to order. • Enabled area: Your area is enabled for Superfast Fibre but your cabinet is not ready yet so you can’t place an order today. It is in our plans to be upgraded and we update this info weekly, so please check back later. • High demand: Your area is enabled for Superfast Fibre but demand is high on your cabinet right now. This means you can’t order Superfast Fibre today but we’re working to increase capacity as soon as possible. Openreach Superfast fibre website update We’re festival headliners I hope you will enjoy reading about what we are doing both nationally and regionally. Openreach Superfast fibre website update Openreach have updated their fibre availability map on the superfast website to show cabinet level results where an exchange area is enabled. Putting more of iNorthumberland on the superfast map • Under review: We’re in your area but we’re still assessing whether or not we can upgrade your cabinet. This means you can’t order Superfast Fibre. Work begins in Weardale More information can be found here: http://www.superfast-openreach.co.uk/ where-and-when/. All systems Go in Newcastle 1 North East intouch Summer 2014 We’re festival headliners BT were recently lead sponsor at the International Festival for Business (IFB). It’s the biggest business event of the year, and we showcased our expertise in smarter and creative business practices. BT provides services to around 900,000 small and medium-sized business (SME) customers in the UK, so this was a great opportunity to meet and talk with them. Gavin Patterson speaking at the IFB Global Leaders Summit. The UK. Europe’s No.1 expansion destination To mark the opening of the event BT launched a new international report, which revealed that the UK is Europe’s ‘most desirable’ market for companies looking to expand their business overseas. In fact, ‘The art of connecting global business’ reveals that the UK sits second globally – narrowly behind the US. The report, which surveyed 1,150 business decision makers across 13 global regions, also explored the reasons behind international expansion: which markets were desirable and why? What are the effects of being a ‘digital first’ economy? And what are the barriers to expansion? And respondents pointed to technology as the biggest (37 per cent) barrier to making their international ambitions a reality. In turn, because of the perceived quality of our IT and data security governance and regulation, 91 per cent said that our ‘digitalfirst economy’ (a ubiquitous, nationwide, high-speed internet connection) is a ‘great help’ when expanding. Accelerating growth at the IFB Danny Longbottom, Managing Director UK SME BT Business, also hosted an event focussed on how SMEs can best use social media, with the aim of inspiring growth, motivation and collaboration among businesses with great potential. intouch North East | Summer 2014 Communication’s worth talking about Chief Executive Gavin Patterson told city leaders from around the globe that the world is being transformed by communications. He was speaking at the BT Global City Leaders’ Summit in Liverpool, where 200 Mayors and leaders from the world’s capital cities discussed their challenges, and their roles in driving global growth. Gavin said: “Our world is being transformed by communications – from how businesses do business to how governments govern and how communities live; from how we educate our children and how we care for the sick to what we do for entertainment. And our cities are, of course, at the forefront of that.” He told delegates that our 160 years’ of innovation m eans we understand how communications drive growth, prosperity and change. Addressing the summit’s topic – the shift from the age of austerity to prosperity – he explained just how vital technology is to unleashing people’s potential. BT Chairman Mike Rake said: “Liverpool’s changed so much. It’s a great example of how and why Britain’s cities need to regenerate. It highlights the importance of maximising local potential and driving investment; of focusing on key geographical pockets of industry and innovation; and why local economies must be properly governed and supported.” BT’s Youngest Recruits Our BT Apprentices were also out in force – supporting ‘The Skills Show’ at Aintree racecourse. And more than 5,000 Liverpool school children met up with local business people at interactive stations to try their hands at various jobs. At our stand, apprentices from Openreach and BT Business gave students a taste of what it takes to work for BT. Students identified the correct tones to wire a customer’s phone line, made sure routing was done correctly in a telephone exchange simulator, and saw the final result: a customer watching BT Sport on their TV. Students checked out the equipment used by apprentices, including a working Diablo van, and dressed in Openreach safety kit. Mike Blackburn, BT Regional Director for the North West was also on hand to offer his support. 2 North East intouch Summer 2014 The start-up of something wonderful Recently, as part of our Infinity Lab programme, we asked tech entrepreneurs to design and present innovative products. The aim of this competition was to discover unique start-up companies that have created apps and services to help Internet users take advantage of superfast broadband. Apps with the potential to be used alongside our existing products, reaching millions of UK households. The best entrepreneurs won six months’ of our support, including access to our very own experts in research and development, engineering, legal, marketing and more. They also had the chance to become members at the sold-out TechHub community space in the heart of East London’s Tech City - great news for budding innovators, as they’ll be able to meet, work, learn and collaborate with a huge mix of tech entrepreneurs. For this year’s competition, our winning start-up company was one of ten shortlisted finalists, Sedicii. Their ground-breaking innovation uses patented technology to protect personal online sign-in details. In other words, no passwords are transmitted or stored anywhere - except in a user’s head, that is. And we’re looking forward to working with Sedicii and TechHub to bring their creation to life. Farooq Hakim, Regional Director for the North East, said: “All the finalists had a great story and are businesses with a promising future.” Rob Leslie, Chief Executive and founder of Sedicii, said: “We’re absolutely delighted to have won this award and be able to work alongside a global giant like BT. “For Sedicii’s identity exchange concept to succeed we need to work closely with the most trusted names in the business, and there are very few companies out there which come close to the strength of reputation and brand trust that BT has in the marketplace.” We’re constantly looking for innovations that use ICT and communication technologies to tackle current and emerging social challenges. And you’ll probably hear about those new innovations on these pages, first. Full speed ahead after fibre first Self-funded fibre broadband has helped lots of people in rural and remote areas get a superfast broadband connection. However, they’re now not the only people to benefit; more than 60 businesses, old and new, are currently reaping the rewards of our superfast fibre in a Cambridgeshire business park. Lancaster Way Business Park has attracted an impressive and growing number of businesses. The owners, Grovemere Property, recognise that high-quality, highspeed connections are a must when you’re looking to grow your business. With that in mind, they’ve made Lancaster Way the first business park in the UK to fund its own fibre broadband cabinet. Lancaster Way is flourishing. In fact, a flexible high-quality employment space will soon be added, and intouch North East | Summer 2014 Grovemere expect the built-in superfast broadband services will provide a further boost to the tenants. Harvey Bibby, Grovemere Property’s Marketing and Development Director explains: “We know that the best connections attract the best new companies, and our existing tenants were already eager for superfast broadband services. When we found out that our business park wasn’t included in the Cambridgeshire rollout programme, we decided we had to make it happen for ourselves.” Grovemere spoke directly with residents and created a detailed picture of their needs with our Regional Partnership Director for the East of England, Annette Thorpe. “It was a very good-team work approach from both the BT organisation and the Grovemere team on the ground, with the support of businesses who wanted it to happen”, said Annette. Lancaster Way tenants now get download speeds of just under 60 Mbps and upload speeds of around 20 Mbps. It’s a dramatic change to the service and tenants are delighted. Lloyd Townsend, MD of ISON Distribution Ltd commented, “Access to high speed broadband is becoming more and more important to us as we send high quality images and video back and forwards around the world.” Harvey Bibby is equally as happy with the outcome. “We have 90 acres of development land and we can design and build bespoke facilities that are superfast broadbandenabled. Businesses on the park are already operating more effectively and more productively, so it is a win-win having brought fibre optic onto the estate.” For this and other case studies visit http://www.btplc.com/Thegroup/ BTUKandWorldwide/BTRegions/England/ Englishregions.htm. 3 North East intouch Summer 2014 BT’s 2020 Vision Our ‘Better Future’ vision has been unveiled in our annual sustainability report. It’s a new strategy that’ll have a positive impact on society – using the power of communication to improve lives and ways of doing business. We’ve already invested £27 million into being a responsible and sustainable business in 2012/13. This went into three main areas, each with a goal we hope to realise by the end of 2020. It’s also part of our drive towards profitable revenue growth and goes beyond just reaching sustainable practices in our own operations. It’ll recognise and utilise the broader value we can give society too. The ‘Connected Society’ portion of the strategy looks to improve global societies through digital connections. And if more than nine out of ten people in the UK have access to fibre-based products and services by 2020, then we’ll have achieved our goal. Our investments have rocket-launched the rollout of UK fibre broadband to around 19 million premises. The next segment of the strategy is ‘Net Good’. This uses our products and services to help society live within the limits of the planet’s ever-dwindling resources. And it’s all centred around a 2020 goal to help customers reduce carbon emissions by at least three times our end-to-end carbon impact. We’ve already achieved our target of hitting an 80% reduction in UK carbon emissions – three years ahead of schedule. And despite increased business volumes, we reduced our energy consumption in 2012/13 by 3.3%, saving a mammoth £33m annually. The final ‘Better Future’ proposition is ‘Improving Lives’. As the title suggests, it’s about using our skills and technology to change hundreds of millions of lives around the globe for the better. The aim is to raise £1bn for good causes. An ambitious goal for 2020; but last year alone we raised £59 million. This included over £25m through BT MyDonate’s fundraising, telethons and appeals; £2.9m through payroll giving; and volunteering projects worth around £13m. The BT Better Future Report 2013 is available to download at www.btplc.com/ betterfuture. Putting wind in our UK operations’ sails We’ve just signed three deals that’ll provide 100 Megawatts (MW) of renewable wind energy to our UK operations. The long-term Power Purchase Agreements (PPAs) are worth £440 million. And the energy will come from the 48-turbine Fallago Rig wind farm 35km southeast of Edinburgh, Lancashire’s new Heysham South Wind Farm, and the nine-turbine Mynydd Bwllfa Wind farm in South Wales. Effectively, we’ve purchased 50 per cent of the Fallago Rig’s output – enough to match our Scottish operations’ power consumption – in a deal worth around £300 million over the next two decades. The 15-year, £100 million Mynydd Bwllfa agreement will provide enough electricity for 50 per cent intouch North East | Summer 2014 of our Welsh demand. And the 15-year deal with the new Heysham South Wind Farm in Lancashire is worth around £40 million. ‘New to the Planet’ agreements in Wales and Lancashire underpinning the construction of these two new wind farms. It’s an important investment as we’re one of the UK’s major electricity consumers – and used around 2 Terawatt hours (TWh) in 2013/14. However, we’ve now reduced the amount of energy we need for five consecutive years, which has saved us more than £131 million. “At BT, we’re as focused on cutting our own carbon emissions as we are to providing products and services that help everyone live within the planet’s resources. We’ve reduced carbon emissions from our own operations by 25.5 per cent globally during 2013/14. Rob Williams, our Head of Energy Supply, said: “These large-scale, long-term agreements are a vote of confidence in UK renewable energy and support BT’s continued commitment to securing all its electricity from renewable sources. “They not only give us long-term price certainty; but enable us to support local economies in which we operate, with the “These three agreements reinforce our commitment to make a positive contribution to society and the environment.” Our Better Future Report for 2013/14 demonstrates our extensive work to put responsible and sustainable business at the heart of our operations. These three deals are a big step in the right direction. For further information visit www.bt.com/ betterfuturereport. 4 North East intouch Summer 2014 Helping Internet Security ‘click’ with everyone The Right Click: Internet Safety Matters programme was launched at the BT Tower in London, marking the beginning of our relationship with UNICEF UK, the UK arm of the world’s leading children’s organisation. The partnership will focus on helping parents and children protect themselves online. Over the course of three years, we’ll deliver ‘train the teachers’ sessions and workshops for parents and children filled with practical ideas that’ll help them to be safe online. We’ll also get involved with UNICEF UK’s Rights Respecting Schools programme, expanding it into disadvantaged areas across the country. with – a decision they took after we inspired them with our own know-how. Before the launch, we conducted research that revealed 52% of parents with school children aged 4– 6 felt they didn’t have enough support, or weren’t sure they have enough support, when it came to talking to their children about online safety. What’s more, a further 21% lacked the confidence to start the conversation with their children in the first place. No surprise, then, that 75% of parents would take further support from their child’s school if it were offered. During the first year, we aim to help children in 100 schools protect themselves online and develop their potential using digital channels. But that’s just the beginning. Over the three years, we hope to eventually help and train a total of 600 schools, reaching around 21,000 parents and children. And once the teachers have been fully trained to deliver our workshops independently, we hope our combined efforts will reach around 35,000 children and parents. In practical terms, we’ve promised 600 BT volunteers to offer technical training on Internet safety to teachers and parents. We’re proud to say they’ll be the first corporate volunteers UNICEF UK has teamed Hand-in-hand with UNICEF UK – on and offline – we’re supporting the wellbeing of future generations. And we’re really excited at the prospect of combining our recognised track records to reach more school children and teachers in some of the UK’s most deprived areas. Expanding our engineer force in the North East We’re creating up to 80 new engineering jobs in the North East. It’s part of a major UK recruitment drive to find 1,600 engineers to improve our customer service further still, and bring high-speed fibre broadband to even more communities. service targets. We have had an amazing response with over 12000 applications across the UK in the first five days. As more and more people rely on the internet, the new engineers will help us to install new lines and fix faults more quickly, so we can give them ever-better reliability. It’s something that will be very much front of mind for us, as Openreach, starting this summer, will publish regular reports on how we’re delivering against The Prime Minister, the Rt Hon David Cameron MP, said: “Supporting business, creating jobs and providing a better future for hardworking people is a crucial part of our long-term economic plan. intouch North East | Summer 2014 We expect ex-servicemen and women to take on a significant number of the roles, continuing our long-standing relationship with the UK Armed Forces. But Openreach is also particularly keen to recruit more females, and has launched a targeted campaign promoting the world of engineering. “So I’m delighted that BT is launching this major recruitment drive for 1,600 engineers across the UK, providing financial security for families and delivering a world class infrastructure for Britain.” Farooq Hakim, our North East Regional Director, said: “BT is leading the economic recovery of the North East as one of the region’s largest investors. Not only are we building a superfast broadband network, which is giving a major boost to the region’s households and businesses – we’re creating highly skilled local jobs offering exciting careers, such as those announced today. “Working with our partners in the public sector we’re determined to ensure that the North East is in the best position possible to take full advantage of the superfast broadband revolution. The opportunities for businesses to grow and for households to benefit from enhanced online learning and entertainment are immense.” 5 North East intouch Summer 2014 Putting more of iNorthumberland on the superfast map Our work on the iNorthumberland broadband programme is really paying dividends for local residents across the area. then can send and receive data. We’re contributing £2.9m towards the project. And together with £16m from Northumberland County Council (through Arch), the government’s Broadband Delivery UK programme and the European Regional Development Fund (ERDF), the money will bring superfast broadband to areas not currently featured in commercial roll-out plans. More than 600 homes and businesses in Beadnell now have access to high-speed fibre technology, and many have already placed orders with broadband service providers. Next up are homes and businesses in nearby Seahouses and North Sunderland. Beadnell hotel boosted by super-fast fibre broadband A hotel in Beadnell is transforming the way it does business, after iNorthumberland’s broadband reached the coastal village. The Beadnell Towers Hotel placed its order the day the new technology went live and owner, Mick Colvin, now enjoys superfast speeds of around 40Mbps: “Fibre broadband has made a big improvement to the business. I can move around from site to site so much quicker and promote free Wi-Fi to guests and diners. Our customers are really impressed with the speeds and how quickly “Keeping guests and staff up-to-date via our Facebook and Twitter page is almost instantaneous, all of which frees up my time for other work and makes life much easier.” John Woodman, Councillor for Bamburgh Division, said: “Rolling out fibre broadband will make a big difference to businesses and the economic development of the area so I’m delighted the roll-out has arrived in Beadnell. “Improving our infrastructure is one of the emerging themes of our neighbourhood plan and it shows that community involvement and persistence really can make a difference.” Cllr Dave Ledger, Chairman of Arch and Deputy Leader of Northumberland County Council, said: “Our aim is to bring faster broadband speeds to every home, business and school in Northumberland. “Even in this early stage of the programme, we’re hearing very positive stories from local people and businesses about the benefits faster broadband speeds are bringing to them. We look forward to making the same difference to many more Northumberland communities in the weeks and months ahead.” Wooler and Linton go ‘woo-hoo!’ for superfast broadband Elsewhere, Linton and Wooler are now also enjoying the best of superfast broadband. More than 1,200 homes and businesses now have access. And we expect to add another 300 properties in Wooler in the coming weeks. The iNorthumberland investment was welcomed by Peter McIntyre, Arch Group Managing Director, “The community of Linton should be proud that they’re at the forefront in the rural roll-out of fibre broadband, and grasp all the benefits and opportunities this new technology can bring. Anthony Murray, Councillor for Wooler, added, “Being in such a rural area, faster communications will help businesses to stimulate growth. And at home, residents can do more online at faster speeds and on multiple devices. Laying the fibre in Northumberland intouch North East | Summer 2014 6 North East intouch Summer 2014 Work begins in Weardale Digital Durham recently announced that parts of Weardale will soon have superfast broadband. It’s a big step for the £25m initiative on their road to transforming broadband speeds for businesses and residents across County Durham, Gateshead, Sunderland and Tees Valley. Engineers from Openreach have just started upgrading the BT exchange in Frosterley. And they’ll be working hard to hit their target of connecting the first of more than 5,000 homes and businesses early next year. First, they’ll change and upgrade equipment within the exchange building itself. It’s a big undertaking. After all, the last time the site saw an upgrade was when it moved from analogue to digital – in 1985. when eight local authorities, including Durham County Council, agreed a deal with us to extend high-speed fibre broadband availability to around 94 per cent of premises by the end of 2016. The initial deal saw our £5.9m investment added to £7.8m from Durham County Council and Gateshead, £9.1m of government funding from Broadband Delivery UK (BDUK), and £1.3 million contribution from public sector partners in Sunderland and Tees Valley. Since then, a further £1m from the Rural Community Broadband Fund has helped the initiative grow, and meant we can aim to connect 98 per cent of County Durham. And we’re still looking at how further funding could improve life for people throughout the area too. Ultimately, we want all the people we supply to enjoy speed of at least 2Mbps. But most will receive fibre-to-the-cabinet (FTTC) technology, where the fibre runs from the telephone exchange as far as the nearest BT street cabinet. This set-up delivers impressive speeds of up to 80Mbps, including up to 20Mbps upload. Better still, some businesses will get fibre-to-thepremises (FTTP) technology, where the fibre runs all the way to the home or business, and speeds of up to 330Mbps. It’s a truly exciting time for the area, and we can’t wait to see the opportunities these speeds will bring. Later in the year, the team will install new fibre optic management systems. This work will be carried out in tandem with the huge civil engineering challenge of laying around 60km of underground ducts to carry about 7,000km of fibre cabling. Derek Richardson, Openreach’s Project Director for Next Generation Access in the North East, will oversee the work: “Extensive planning has already taken place to ensure that this work quickly and efficiently brings benefits to as many people as possible in Weardale.” Communities in the Tow Law area will be the first to enjoy the service. They’ll be followed by homes and businesses in Frosterley, Wearhead, Stanhope, Wolsingham, Eastgate and more. Cllr Jane Brown, Durham County Council’s Portfolio Holder for Corporate Services, said: “Bringing superfast broadband to rural areas is a challenge. Work has now started to overcome that challenge and bring the latest broadband technology to Weardale.” Digital Durham started life in April 2013, intouch North East | Summer 2014 Openreach engineer Kieran Byrne working on the Digital Durham project in Durham 7 North East intouch Summer 2014 All systems Go in Newcastle NEWCASTLE marked a key milestone in the city’s superfast broadband roll-out by launching the first fibre cabinet as part of the Go Digital Newcastle programme. Pupils from Walker Technology College were on hand to add a dash of superpower to the occasion as they officially unveiled their new fibre cabinet. The green street cabinet on Wyedale Way in Walker was hooked up to the fibre network by Openreach and will give residents broadband speeds of up to 80Mbps. Communications Minister Ed Vaizey, said: “This is great news and marks the beginning of the transformation of broadband in Newcastle, which is on track to deliver access to superfast speeds to 97 per cent of the city by Summer 2015. Homes and businesses in Walker, Byker, Cochrane Park, Manor Park, Elswick, South Benwell and Fenham will be upgraded over the next few weeks, in the first phase of the multi-million pound programme. Cllr Ged Bell, Cabinet Member for Investment and Development for Newcastle City Council, said: “We’re delighted to be here to mark this significant step in the Go Digital Newcastle project. We’re improving superfast broadband availability across the city in six phases between now and next summer, with this cabinet here in Walker among the first to go live. “This first phase of the project will make it available to around 1,400 premises in the city over the coming weeks, and local people who choose to sign up to a superfast package will find huge benefits. For instance, they’ll be able to stream highdefinition movies and music far quicker, access public services more easily and video chat with family and friends around the world on Skype.” The Go Digital Newcastle programme is run by Newcastle City Council with government intouch North East | Summer 2014 Pupils from Walker Technology College were on hand to add a dash of superpower as they officially unveiled their new fibre cabinet. funding from Broadband Delivery UK. We’ve invested £1.89 million too, to help Newcastle become one of the bestconnected cities in the UK. The programme builds on our commercial investment, which has already brought fibre broadband to many locations including Central Newcastle, West Newcastle, Gosforth, Jesmond, Lemington and Wideopen. By the end of summer 2015, fibre broadband will be available to 97 per cent of the city. Simon Roberson, our Regional Partnership Director for the North East, added: “Every day the number of services delivered to us online – whether to entertain, educate or meet our daily needs – is growing, and more and more of them need fast reliable broadband to work properly. Nearby Walker Technology College already has an excellent broadband connection. But Head Teacher, Mike Collier, said that faster home broadband is great news: “The internet now touches every part of the curriculum, with pupils using it every day for everything from interactive exercises to doing online research for school projects and a variety of other schoolwork. “Without fast connectivity and speeds there is the risk that children will miss out on what is now an essential learning tool. As a technology college we’re excited by the prospect of Newcastle being one of the UK’s most well connected cities – it’s a real asset to the whole region.” It’s predicted that superfast broadband will provide a huge boost to the local economy. Small and medium businesses in the city, as well as charities and social enterprises, can apply for a voucher worth up to £3,000 to get connected to improved broadband. They can also get up to £2,000 of funding for equipment, and free expert business support to help them make the most of the new connections. 8