POSITION DESCRIPTION
TITLE:
FLSA STATUS:
Technical Resource Specialist
Non-Exempt
CATEGORY:
GRADE:
Classified Staff
D (Technology Support)
JOB SUMMARY: Position is responsible for optimizing PC and related equipment, availability
and reliability within Student Services by serving as centralized resource for equipment inventory
control, intermediated level hardware/software maintenance and coordinator for MSU hardware,
software and data line support. Also helps increase operator proficiency by improving knowledge
and understanding of assigned equipment.
ESSENTIAL FUNCTIONS:
1. Provide intermediate level software support for Student Services
offices; to include software installation, set-up, upgrade, modification
and trouble-shooting; provide intermediate level hardware support for
numerous terminals and PC’s and associated peripheral equipment, to
include set-up/installation of new equipment, advanced preventive
maintenance, peripheral connectivity and trouble-shooting.
YEARLY
PERCENT OF
TIME
40%
2. Serve as a technical resource within Student Services to optimize the
availability and reliability of information management equipment and
software.
25%
3. Perform support functions for local area networks within Student
Services to include network hardware devices, software
installation/configuration, database/application, design and system
security.
10%
4. Assist in designing, creating and maintaining student information
systems databases, tracking information management equipment
inventory, maintenance history, security inspection and hard drive
descriptions for Student Services offices.
5%
5. Provide guidance on current and future hardware and software need of
all Student Services offices; advise supervisor of procurement
requirements and initiates purchase request upon receipt of guidance.
5%
6. Train information system operators on proper operation and preventive
maintenance on assigned equipment which includes power protection,
exterior cleaning, data security and back-up and use of personal injury
protection devices.
5%
7. Serve as focal point for all printer and data line support requests within
Student Services; receive supported offices’ requirements, analyze
impact on existing operations, prepare support requests for MIS and
5%
Effective 9/1/2000
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monitor status of action until completion.
8. Forward work order requests to MSU for hardware and software
problems which cannot be resolved at the intermediate support level
and monitor for timely completion.
5%
REPORTING RELATIONSHIP: Registrar
ESSENTIAL QUALIFICATIONS:
EDUCATION: Associate’s degree
EXPERIENCE: Three (3) years of experience.
SPECIAL SKILLS AND ABILITIES:
1. Skills/Abilities: Knowledge of and ability to access software applications and report
generators, including the internet, word processing and database management;
ability to troubleshoot, install, and maintain software/hardware; ability to train on
proper operation and maintenance of assigned equipment; strong written and oral
communication skills; and excellent interpersonal skills.
2. Equipment Used: Personal computer and a variety of equipment associated with a
general office environment.
3. Software Used: A variety of word processing, spreadsheet, database, e-mail, and
presentation software in addition to
PHYSICAL REQUIREMENTS:
Duties require little physical effort in work with light (up to 10lbs), easy to handle
materials. Duties performed causes light fatigue of eyes, fingers, or other faculties due to
long periods of standing, sitting, and/or repetitive motion.
INTERPERSONAL SKILLS:
Alternative or combined skills in understanding, counseling, and/or influencing people are
important in achieving job objectives, causing action, understanding others, or changing
behavior; and, skills of persuasiveness or assertiveness, as well as sensitivity to the point
of view of others.
WORKING CONDITIONS:
Job is performed in general office or comparable working area with occasional
distractions such as noise, interruptions, or congested work areas with exposure to some
disagreeable elements.
Effective 9/1/2000
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