Standard II: Student Learning Programs and Services
B.
Student Support Services
The institution recruits and admits diverse students who are
able to benefit from its programs, consistent with its mission.
Student support services address the identified needs of students
and enhance a supportive learning environment.
The entire
student pathway through the institutional experience is
characterized by a concern for student access, progress, learning,
and success. The institution systematically assesses student
support services using student learning outcomes, faculty and staff
input, and other appropriate measures in order to improve the
effectiveness of these services.
General items:
We have many fewer faculty and staff in students services than we once did;
will need to discuss changes in how services are delivered (e.g., use of
workshops and focus groups in counseling)
How has service to students changed with the move to College Center?
Be aware of the new Veterans Center (old DSPS location?)
Be aware of changing needs if/as international students program grows.
At some point (possibly II.B. 1), will need to explain how students services
have changed to meet needs of DE students. This includes online application,
access to services through email and phone contact, and access to
information and services through student websmart accounts. Check with
Marsha and Henry and see the various student services websites (list at
http://collegeofsanmateo.edu/studentservices/), especially
http://www.collegeofsanmateo.edu/admissions/
http://www.collegeofsanmateo.edu/counseling/
See also http://collegeofsanmateo.edu/distancelearners/studentsupport.asp
There have been changes in the offerings at Coastside; how can needs of the
remaining Coastside students be met efficiently?
Talk with Louise Piper about changes in the child development center since
last report (2007).
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1.
The institution assures the quality of student support services and
demonstrates that these services, regardless of location or means
of delivery, support student learning and enhance achievement of
the mission of the institution.1, 2
DE reminder
2.
The institution provides a catalog for its constituencies with
precise, accurate, and current information concerning the
following:
See catalog
2011-12:
http://collegeofsanmateo.edu/schedule/docs/catalogs/CSM
_2011_12_Catalog.pdf
http://collegeofsanmateo.edu/schedule/docs/catalogs/Cat_A
ddendum_2011_12.pdf
pdf archives:
http://collegeofsanmateo.edu/schedule/archive.asp
a.
General Information
 Official Name, Address(es), Telephone Number(s),
and Web Site Address of the Institution
 Educational Mission
 Course, Program, and Degree Offerings
 Academic Calendar and Program Length
 Academic Freedom Statement
 Available Student Financial Aid
 Available Learning Resources
 Names and Degrees of Administrators and Faculty
 Names of Governing Board Members
b.
Requirements
 Admissions
 Student Fees and Other Financial Obligations
 Degree, Certificates, Graduation and Transfer
c.
Major Policies Affecting Students
 Academic Regulations, including Academic Honesty
 Nondiscrimination
 Acceptance of Transfer Credits
 Grievance and Complaint Procedures
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

d.
3.
Sexual Harassment
Refund of Fees
Locations or publications where other policies may be
found
The institution researches and identifies the learning support
needs of its student population and provides appropriate
services and programs to address those needs.
Check with PRIE (demographics, student climate)
a.
The institution assures equitable access to all of its
students by providing appropriate, comprehensive, and
reliable services to students regardless of service location
or delivery method.1
See general comments at start of document
b.
The institution provides an environment that encourages
personal and civic responsibility, as well as intellectual,
aesthetic, and personal development for all of its students.
See Mission/Vision/Values/Diversity statements (p 3 catalog),
See GE SLOs,
http://collegeofsanmateo.edu/sloac/slos_ge/index.asp
Student Life and Leadership Development (Aaron),
http://collegeofsanmateo.edu/studentlife/leadership.asp
DIAG (reconfigured as institutional committee),
http://collegeofsanmateo.edu/institutionalcommittees/diag.asp
c.
The institution designs, maintains, and evaluates counseling
and/or academic advising programs to support student
development and success and prepares faculty and other
personnel responsible for the advising function.
Marsha (division meetings, retreats)
d.
The institution designs and maintains appropriate programs,
practices, and services that support and enhance
student understanding and appreciation of diversity.
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DIAG (reconfigured as institutional committee),
http://collegeofsanmateo.edu/institutionalcommittees/diag.asp
DSPS
http://collegeofsanmateo.edu/dsps/
Student Life,
http://collegeofsanmateo.edu/studentlife/
Veterans Services,
http://collegeofsanmateo.edu/veterans/
Student Equity plan
http://collegeofsanmateo.edu/prie/institutional_documents.php
(2/3 of the way down the page)
e.
The institution regularly evaluates admissions and
placement instruments and practices to validate their
effectiveness while minimizing biases.
Henry Villareal and PRIE (note: we make more use of electronic
processes than in 2007).
Be aware of special admissions policies affecting fire/AJ (Michelle
Schneider) and cosmetology (Maribeck Boosalis-Oler), nursing
(Jane McAteer).
f.
The institution maintains student records permanently,
securely, and confidentially, with provision for secure
backup of all files, regardless of the form in which those
files are maintained. The institution publishes and follows
established policies for release of student records.
See Henry Villareal and Arlene Fajardo
See catalog (pp 19, 20)
http://collegeofsanmateo.edu/collegepolicies/privacyrightofstude
nts.asp
4.
The institution evaluates student support services to assure
their adequacy in meeting identified student needs.
Evaluation of these services provides evidence that they
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contribute to the achievement of student learning outcomes.
The institution uses the results of these evaluations as the
basis for improvement.
Program review for services,
http://collegeofsanmateo.edu/prie/program_review/programRevie
w_student_servicesv2.php
SLOs (check with David Locke)
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