NORTH PENN SCHOOL DISTRICT
Administrative Regulations
1275(a)
COMMUNITY RELATIONS
Relationship Between Government Agencies and Schools
Complaint Resolution Process for Federal Programs
Background
The No Child Left Behind Act of 2001 (NCLB) legislation requires Local Educational Agencies
(LEAs) to adopt written procedures for “receiving and resolving any complaints alleging violations of
the law in administration of Programs.”
Definition
A “complaint” is a written, signed statement filed by an individual or an organization. It must
include:
•
A statement that Pennsylvania Department of Education (PDE) or the North Penn School
District has violated a requirement of federal statute or regulations which apply to programs
under the NO Child Left Behind Act;
•
The facts on which the statement is based; and
•
Information on any discussion, meetings, or correspondence with PDE or the district
regarding the complaint.

Complaints for IDEA are handled by the Director of Special Education.
Complaint Procedure
In accordance with the No Child Left Behind Act of 2001, the North Penn School District follows
these procedures:
1. Referral - Complaints against the North Penn School District will be received in writing by the
Director of Grant Compliance (DGC).
2. Acknowledgement - The DGC will acknowledge receipt of the complaint in writing.
3. Investigation - The DGC will thoroughly investigate the complaint and attempt to resolve the
complaint informally. If an informal resolution satisfactory to the complainant is reached no
further investigation or action by the district is required. If the problem cannot be informally
resolved, it will be referred to the district superintendent or designee.
4. Opportunity to Present Evidence - The DGC may, in his or her discretion, provide for the
complainant and/or the complainant’s representative to present evidence. Such a presentation
may include the opportunity for each side to question parties to the dispute and any of their
witnesses.
CONTINUED
ADM. REG. 1275
1275(b)
5. Report and Recommended Resolution - Once the DGC has finished further investigation and
taking of evidence, he or she will prepare a final report with a recommendation for resolving the
complaint. The final report will give the name of the party bringing the complaint, the nature of
the complaint, a summary of the investigation, the recommended resolution, and the reason(s)
for the recommendation. The DG C will issue the report to the complainant, complainant’s
representative, and the superintendent.
6. Right to Appeal - In appropriate cases, the complainant may appeal the recommended
resolution to the Chief of the Division of Federal Programs.
7. Follow-up - The DGC will insure that the resolution of the complaint is implemented.
8. Time Limit - The period between the district’s receipt of a complaint and its resolution within the
district shall not exceed sixty (60) calendar days.
Initiated: February 2010
Amended: November 2015
ADM. REG. 1275
2/4/10 srk