Chief Executive's statement BT has achieved much operationally over the past year. We have continued to introduce innovative products and services, such as Genie, our mobile internet portal; we have continued to develop our high-speed broadband network; and we have continued to compete vigorously. Now, we are moving swiftly to take parts of the business via the IPO route further action that will transform BT. represents the best way ahead for the Action that: & addresses the debt built up through company. As a result, we announced in May pursuing our strategy; our intention to demerge BT Wireless & accepts the realities of the market; and so create two substantial companies, & continues the process of separation by BT Wireless and Future BT. lines of business; & & creates two substantial listed BT Wireless companies; and We plan for BT Wireless to include all of keeps both companies focused on our fully-owned wireless assets in the growth opportunities. UK and Europe, and Genie, one of In April 2000, we began a radical Europe's leading mobile internet portals. restructuring of BT. We grouped some of It should be a high-growth business, our activities by market sector, rather strongly positioned to develop third- than by geography, to create BT generation services by taking advantage Wireless, BT Ignite, BTopenworld and of its leadership in mobile data. It will be Yell, four businesses with potential for an independent wireless operator in a high growth. market which is consolidating. In October 2000, we split management of our UK communications Future BT services between BT Retail and BT Future BT will combine four separately Wholesale. managed businesses, BT Retail, BT And, in November 2000, we to form a focused European network and separate listings via initial public retail group concentrating on voice and o¡erings for BT Wireless and Yell. We data services. Its aim is to create value also stated our target of reducing our net based on service excellence, its brand debt by at least »10 billion by the end of leadership, its large scale networks and 2001. its existing customer base. It will also Since then, stock market volatility develop and market new, higher value throughout the world, particularly in the broadband and internet products and telecommunications sector, has led us to services. reconsider whether selling o¡ equity in 06 BT Annual report and Form 20-F Wholesale, BTopenworld and BT Ignite announced our intention of seeking on productivity and their own customer pro¢les of each business ^ and this better therefore, provide ownership of two segments, and it gives each business enables them to attribute value to each. strong and separately quoted businesses, more £exibility for forging partnerships and the £exibility that gives and strategic alliances. We are already major task for BT, but I'm con¢dent that shareholders. Although both companies gaining distinct advantages from having we can and will deliver. We're tackling are expected to be major components of our businesses up and running as the issues that need to be tackled and the FTSE 100, they will have contrasting separate units. The action we are we're moving forward. ¢nancial pro¢les: BT Wireless, high planning now will enable us to build on growth; and Future BT, well-established this. Your investment in BT will, and cash generative. The separation into distinct This restructuring represents a The greater transparency of the businesses should also help investors businesses gives our management teams improve their understanding of each one. greater focus and accountability. They can assess the dynamics, Sir Peter Bon®eld CBE Chief Executive It enables them to focus hard opportunities and contrasting ¢nancial 22 May 2001 ``This restructuring represents a major task for BT, but I'm confident that we can and will deliver. We're tackling the issues that need to be tackled and we're moving forward.'' Message from Sir Iain Vallance Nearly all BT shareholders are BT customers. And nearly all BT employees Chairman of the BT group. The group has been a front-runner and shareholders, under the guidance of Sir Christopher and the Board. are BT shareholders. That exceptional in the telecommunications world in association between owners, employees countless ways. That can be put down to and customers has been a core strength the talent and professionalism of its of the organisation since it moved into management and employees, and to the Sir Iain Vallance President Emeritus the private sector some 17 years ago. loyalty of its shareholders. 22 May 2001 It has been a privilege for me to BT has won through some turbulent have been part of that association from times in the past and I am con¢dent it will the outset ^ for the most part as do so again, with the support of its people BT Annual report and Form 20-F 07