Principles of Architecture and
Construction
Professionalism: Communication
Speaking and Listening Skills
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Interpersonal Communication
Transmission of thoughts and ideas
to another person that results in a
response from that person
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The Communication Process
Source or sender-seek to communicate
with another (chooses the message and
the message channel)
Encoding-putting the message into some
form (words, symbols, or pictures that
someone else can recognize and
understand)
Decoding-process of converting the
encoded message into concepts
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Challenges in Interpersonal
Communication
Direction or flow of communication
Conflict with personality traits
Perceptual errors
Noise in the communication channel
Meaning of the communication
Business terminology
Deception and distortion in
messaging
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How to Become a Better
Communicator
Be a great listener
Ask questions
Keep it simple
Focus on the objective
Continually assess your own
communication skills
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Interpersonal Communication
Networks
Star Network
Circle Network
All-Member Network
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Star Network
All information flows through a
central person—the center of the star
Greatest individual satisfaction
Drawback-only one person decides
whether or not information is
relevant for the network
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Circle Network
All information flows in a circle
Any member of the network may be
the starting point of information
Rated higher for overall effectiveness
but lower for individual satisfaction
One may not see the end result of
the communication
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All-Member Network
Information may flow in any
direction or pattern without going
through a central person
Communication may spread more
rapidly with this form of network
Rated higher for overall effectiveness
but lower for individual satisfaction
for the same reasons
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Tips for Effective Presentations
Open with an Attention-Getting
Question or Quote
Keep it Simple
Make Eye Contact
Use Visuals
Involve the Audience
Use a Form of Note Cards
Summarize
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