Moving you to a new
dimension of networks
Today's agenda
Introduction and overview of
the BT Connect portfolio
Neil Sutton
The “New network dimension”
Claire Ritchie
What's new in the Connect
application portfolio
Dan Poulter
BT Connect IQ eValuator
Dan Poulter
Future Investment Roadmap
Neil Sutton
Questions
Vice President, Global Portfolio
Head of Marketing, BT Connect portfolio
Senior Marketing Manager, Connect Applications
Senior Marketing Manager, Connect Applications
Vice President, Global Portfolio
In today's world
The many mega trends include......
• Today we live in a world of hyper-convergence, where there is a huge increase in consumerisation of
business IT, what seems like an ever growing use of cloud Services, the need to reach out to new markets
and globalise to compensate for the return of high uncertainty / low growth economic environment driving
more for less
• In this environment there is an increase in the Demand for network embedded intelligence.
Consistent, seamless and flexible IT and network services, the use of unified comms and video and
the need for Security solutions to deal with the complexity and threats which continue to increase
• And of course everything has to be sustainable
Top Technology Issues
It’s not all about bandwidth
Consumerization of IT becoming a Business Risk
The dimensions of networks of today
A network of tomorrow requires intelligence
Be aligned with your business
process and objectives
Ensure your assets are protected with
powerful managed security options
Adapt to meet the demands of your business
as well as new trends and technologies
Be simple to interact with
Be sustainable
“
Incremental traffic will force
the rethinking of the
network to meet tomorrows
needs – that of an
intelligent, secure, network
that excels in application
performance
“
Deliver high performance
IDC, Top 10 predictions,
World Enterprise Networking 2012
Top 10 predictions, February 2012
So what's new from BT Global Services BT Connect portfolio
Our infrastructure investment
Supporting our global expansion in LATAM/, Asia Pacific and
MEA with further IP Connect and Ethernet
Our Ethernet Connect Global VPN Service available in
28 countries reaching 33 by the end of 2012/2013
Our Diamond IP, IPAM portfolio taking you
from IPv4 to IPv6 simply
Our WAN, LAN and One box, solution
Our improved customer experience
New improved customer online portal “My Account”
A new consistent global SLA
So what's new from BT Global Services BT Connect portfolio…
Our key differentiators
More from our Connect Applications
• Unified Dashboard – via “MyAccount”
• Connect Intelligence web performance
monitoring
• Connect Acceleration monitoring
Our smart stuff that drives value for our customer
Our Connect IQ eValuator enabling you to
understand how intelligent your network is today
and how to ensure your getting the most from
your investment – register today
Our BT Advise portfolio for BT Connect
with our new BT Connect IQ Quickstart
Our Global Services Portal – „My Account‟
• Our new improved customer online portal is called “My Account”
and will be available via any device during 2012 which will give
you the power to view your performance reports wherever you are
in the world
• A simplified approach to language and processes with a portal
designed by listening to our customers
• Designed around tasks that you want to complete with
everything in reach through quick and easy access multiple subservices via the same logon
• You can track incidents and requests at multiple levels
such as country or site level and then click through
directly to raise a ticket / request details
• Monitor incident status at up to 9 key sites, including priority
and escalation level status
• At-a-glance view of planned engineering works
• Inventory navigation is easier
• Individual space can be customised to your needs
• Further significant investment in “My Account” throughout
2012
The New Network
Dimension
Connecting you to a better future
Hi. I am NIQI and I am your Intelligent bot. – iBot. I am going to
guide you to all our intelligent new services.
• Networks must constantly support business processes and objectives
intuitively and instantly adapting to new circumstances and demands
• They must be aware of physical and security threats
• They must be sustainable minimising carbon footprint a
• They must be ingeniously simple to operate despite dealing
with complexity
“Networks must think, they must be measured by Intelligence.
Join us on the journey to network intelligence...”
External creative application of the new network dimension
External collateral for all audiences
•
The BT Connect IQ eValuator tool
•
www.bt.com/btconnect/iq
•
Press releases – 3 & Media Pack/FAQs
•
Ovum White Paper – Intelligent Networks
•
Customer Animation
•
Customer presentation / brochure/ folder/
pop up stands/ eDM template
•
Analyst deck
•
Connect Applications virtual showcase
•
“My Account” demo tool
•
Social Media
•
Online publication placement
Internal Sales Enablement
•
NIQI
•
Market Mover site:
http://globalservices.intra.bt.com/sales_zone/market_movers/bt_connect
•
Mandatory BT Connect Overview training
•
Detailed BT Connect IQ training for those delivering the
BT Connect IQ eValuator sessions
•
User guide for the BT Connect IQ eValuator
•
Sales Powerbook
•
Competitor Information
•
Updates to SANT/ KAM/ ABM portal and Marketing library
Connect Applications
Connect Applications portfolio
Application Performance Monitoring:
Connect
Intelligence
Free Trials
• Provides detail of entire application landscape
• End user experience of specific applications
Web Performance Monitoring: New service – available now
• Monitoring of Website performance
Unified Dashboard:
• Unified reporting via a business focused Dashboard
Connect
Acceleration
Free Trials
Connect Acceleration:
• Accelerates applications giving faster users x200
• Removes repeated data reducing bandwidth by 60%
• Includes a mobile client for mobile workers
Connect Acceleration Monitoring: New service – end Q4
• Application aware network reporting
Connect
Optimisation
Connect Optimisation:
• Assign performance and bandwidth requirements
per application and user
• Provide the right network path with Smartpath
• Protect applications across the WAN
Connect Intelligence: Web and Application Performance Monitoring
The BT Connect eValuator
Register at www.bt.com/btconnect/iq
Working with our BT experts we will provide you with a multi-dimensional
rating of maturity and Connect IQ roadmap with recommendations and insights
Endorsed by:
BT Connect IQ eValuator
BT Connect IQ output includes a multi-dimensional rating of maturity,
recommendations and insights based on gaps between your “current” and
desired “future” state. BT will provide comparison benchmarks to peers
Start
Connect IQ
eValuator
Introduction
eValuation
Recommendations
Connect IQ
Quickstart
Current and Future State,
Insights, Next Steps:
Connect IQ Quickstart
What are we eValuating?
Three metrics needed for an Intelligent network
The readiness of your
network security to
proactively visualise
and analyse
security threats
Extent to which your ICT
investment and
performance are linked to
your processes and
strategic objectives
The ability of your network to
predict and respond to
performance metrics for cloud,
video and web based services
across the entire application
delivery chain
What are the topics and questions?
•
•
•
•
•
• Inventory and Asset Control
• Finance
• Organisational Models and
Executive Engagement
• Business Service Management
• Skills and people
Information security
Physical security
Network security
Security Governance
IT security
•
•
•
•
•
Employee applications
Customer applications
Agile network
Network reliability
Traffic mix
What are the maturity levels?
Level 5 – Predictive
Level 4 – Integrated
Level 3 – Effective
Level 2 – Aware
Level 1 – Reactive
Let‟s look at the BT Connect IQ eValuator
The BT Advise Connect
IQ Quickstart
BT Connect IQ Quick Start – delivered by our BT Advise team
• The BT Connect IQ Quick Start enables us to establish a better
understanding of your network architecture, known issues and requirements
• Data is captured through a question-based approach in face to face
workshops and through the use of high level review tools
1. Establish business
objectives, priorities,
and success criteria
The output of the BT Connect IQ eValuator will be
used to determine focus areas for the Quick Start
2. Data capture
The BT Connect IQ Quick Start will provide a high level
analysis across three areas, dependent on your needs:
• Operational & Business integration
• Performance
• Security
3. Analysis &
Recommendations
A final report will be provided highlighting any issues
and vulnerabilities, providing comparisons against best
practice
and making recommendations for remedial action
The BT Connect IQ Quick Start is a paid for engagement with BT Advise.
Typically lasting between 10-15 days depending on the focus areas
Connecting for a better future has delivered
results for many of our customers...
A manufacturing customer had issues with their
supply chain whereby their lorries were in queue waiting
for a print job in their distribution centres in LATAM. BT found
the source of the problem was a LAN and file and print server
A Pharma customer thought that they would have to keep their
LATAM SAP instance separate to their central SAP database in
Switzerland due to perceived latency issue. We proved that this
was not an issue and that it could be migrated saving the customer
£500,000 of SAP licence costs
A FMCG customer was experiencing slow transactions with
Share point. Through the deployment of Connect Acceleration we
reduced SharePoint data over the WAN by 85 percent and file
download times were reduced from 30 seconds to less than five
Our future
investment roadmap
Our investment roadmap
Our investment roadmap
So to summarise
CIOs are facing new
challenges
• Video, “cloud”, BYOD, security ...
• Drive for value – more for less
And are presented
with new network
technologies
• Broadband, Internet VPNs, Ethernet VPLS ...
• Offload, split tunnelling, acceleration ......
This requires a response based on an intelligent network
We are responding to these challenges – our announcements today
A network that is
available where you
want to do business
•
•
•
•
A simple customer
experience
• My Account Portal
• Unified Dashboard
• Global consistent SLAs and a selection of management options
Embedding intelligence
in the network
• Connect Acceleration Monitoring
• Connect Web Performance Monitoring
Improving the value from
your network investment
• BT Connect IQ eValuator
• BT Advise Connect IQ Quickstart
A global network with depth in country
IP Connect available in 197 countries
Ethernet Connect in 28 countries and growing to 33
IPv6 networks
www.bt.com/btconnect/iq
So come and join us in the new network dimension...
www.bt.com/btconnect/iq
Questions