Beyond Your Device
Control, Connect, Experience
BT GS Analyst and consultant call
2 July 2013
Agenda
Welcome & situation in the market
Neil Sutton, Vice President Portfolio
Our solution – Connect
Jayne Smith, Senior Marketing Manager
Our solution – Control & Experience
Our solution – BT Advise
Phil Blincko, Global Practice, Head of Advise Connect
BYOD Blueprints
Colin Bannon, Chief Architect UK, EMEA and Global Commerce
Tools for our sales force
Jayne Smith
Customer examples
Neil Sutton
Summary
Neil Sutton
Q&A
2
Beyond Your
Device
Welcome & situation in
the market
3
CIOs are telling us they want to…
Create a network to cope with
smart devices
Give customers connectivity on
my premises
Provide secure access, wherever
you
are, whatever
Create
a networkdevice
to cope with
Smart device use has led to increase
in bandwidth demand across 84%
of organisations
32% of organisations plan to
provide guest wi-fi access
Just 26% of employees recognise
that using their device in a work
context is a risk to company security
smart devices
Develop a cost-effective corporate
policy
corporate
policy
1Aberdeen
Badly managed BYOD could cost you
about 33% more than a companyowned approach1
Group
BT GS Portfolio
4
In our view it’s about…
Optimising your network to enhance employee and customer access
Focusing on the information, not the device
Using the device for work, not just bringing it to work
A complete solution, not a single product
Opening up the possibilities, not closing them down
“The barrier between business and consumer is beginning to
come down…people are going to become networked all the
time,…I think we are just at the beginning of this revolution.”
Ian Livingston, BT CEO,
CNN Marketplace Europe, 2012
BT GS Portfolio
5
Behind every great device, you need a
great network
Control
Define what people
can access based on
who they are, where
they are and what
device they
are using
Connect
Wireless networks
that are fit for
purpose and
keeping up
with demand
Experience
A seamless
experience with
easy access
to information
and applications
With the right control and connectivity you can
deliver a great user experience on any device
6
Identity and
Access control
Wireless
infrastructure
Security for BYoD
Apps for
collaboration and
cost reduction
Control via Device
and Application
Management
Control
Fit for purpose
infrastructure
Experience
Connect
Our complete solution
7
Global Managed Wireless LAN
incorporating Guest access
BT WiFi
BYOD Strategy & Planning
Location Services to
personalise the experience
(Cisco WLAN & MSE)
BT Connect
5.6m global hotspots
BYOD ready infrastructure
Identity & Access control
with enhanced reporting,
ensures that you only let in
the people and devices
you want, where and when
you want them
Connect applications –
visibility & control of device
performance
In Q3, Acceleration
for devices – faster
transactions, less
bandwidth
BT Assure Secure Web
ensures malware/ unsuitable
content can’t access an
organisations network
New Mobile Device
and Application
Management services
control access to apps
and content
MobileXpress Cloud Secure
provides secure remote
access via the cloud
One Voice Anywhere and
Managed Mobility Expenses
control mobile costs
Control
BT Advise Quick Start –
prepare your organisation
for smart devices
Experience
Connect
What’s included
(Cisco ISE, Prime)
Bold = new
8
Beyond Your Device
Our solution – Connect
9
Connect
Networks will have to change to
support the introduction of smart
devices both employees and guests.
• BYOD Ready Infrastructure Quick Start – NEW
• BYOD Strategy & Planning Quick start
• Global Managed Wireless LAN incorporating
Guest access – NEW
• 5.6m Wi-Fi hotspots in 110 countries
• BT Wi-Fi
Control
Connect
Experience
Benefits
• Enable simple, affordable access
• Flexible coverage to deliver a more
personal experience
• Self service provisioning, saving time
and money
10
Beyond Your Device
Our solution –
Control & Experience
11
Control
Employees want to access corporate
information on any device, wherever
they are.
• Identity & Access control with enhanced reporting – NEW
• Secure remote access delivered via the cloud – NEW
• Mobile Device Management & Mobile Application
Management services – NEW
• Assure Secure Web
• Managed Mobility Expenses
• One Voice anywhere
Control
Connect
Experience
Benefits
• Determine access to corporate
resources by user, function and device
• Control simple access to corporate
applications
• Increase productivity through self
service applications
12
Experience
Collaborative working increases
productivity and make employees happier.
•
•
•
•
Control
Visibility and Control of device performance – NEW
Acceleration of applications on devices – NEW
One Collaborate
Location based services to personalise the
experience – NEW
Connect
Experience
Benefits
• Speed up decision making
and improve productivity
• Reduce employee downtime
• Increase employee satisfaction
13
Beyond Your Device
Our solution – BT Advise
14
BYOD Advise approach
Client BYOD journey
Customer Trigger – based on their immediate need / maturity in BYOD thinking
BYOD Strategy and Planning
Quick Start
BYOD Ready Infrastructure Network
Assessment Quick Start
A report covering:
A report covering:
• The scope of impacts and risks
• Short-term recommendations
• A strategic roadmap
• 10 Module Assessment
• Rating and recommendations
• Linkage to BYOD Blueprints
BT GS Portfolio
15
BYOD Strategy and Planning Quick Start
A report and recommendations based on the collected material and information will help you
determine the benefits and risks of using smart devices in your organisation, including:
1. An assessment of the scope of impacts and risks
2. Short-term recommendations to control your current mobile ecosystem
3. A high-level roadmap to plan the next steps of your BYOD strategy.
BYOD’s role in creating new
business capabilities
84 per cent of IT managers
think adopting a BYOD policy
offers a competitive advantage
and 27 per cent within that
number believe the competitive
advantage is “significant”
(BT study 2012)
BT GS Portfolio
16
BYOD network ready
infrastructure
Our ten-module
assessment makes sure
your organisation has
enough capacity to handle
BYOD. It also keeps your
network safe and your
costs down. We look at
ten key areas and ask
detailed questions that
will give us insight into
all infrastructure areas
impacted by BYOD.
BT GS Portfolio
17
Beyond Your Device
BYOD Blueprints
18
BYOD Blueprints – what are they?
The BYOD Blueprints have been created to support our
customers by providing best practice BYOD end to end design
for UK and Global customer scenarios.
• Making it easier for customers by providing integrated
solutions with end to end multi product bundled designs
• Allowing BT to quicken speed and quality for design by
improving reusability to allow BT to focus on the customers
unique requirements
• Provides clarity of options and the flexibility for customers to
allow them to mix and match scenarios to match their
needs easily
• BYOD Blueprints give customers confidence that all
components which make up a complex BYOD picture
(LAN,WAN, Security, Hardware, Scalability etc) can be
supported end to end
• Improve customer satisfaction by ensuring every deal
represents the best architecture possible in terms of cost
features and delivery.
There are 26 BYOD Blueprints covering a range of BYOD
scenarios.
BT GS Portfolio
A pre-designed set of BYOD
Blueprints to allow BT to be agile
but focused for our customers
19
BYOD Blueprint 12
Corporate Central Breakout – approved architecture
Standard Features:
Portfolio Products:
•
Provides Corporate users access to the corporate network.
•
LAN Connect (UK or Global)
•
Access to internet and internal traffic.
•
•
Allows corporate access policies to be enforced.
BT Enterprise Mobility,
BT MDM
•
Uses ISE and Active Directory to authenticate users.
•
BT Assure Web Security
•
Multiple sites streaming back to data centre.
•
BT Assure Managed Firewall
•
Self registration of devices (lower management costs).
•
RSA allows use of authentication tokens.
•
Uses MDM to manage device configuration and
applications enforcing corporate policy.
Design Patterns
Referenced
Service Design
Patterns Referenced
Systems Design
Patterns Referenced
20
BYOD Blueprint 20
Corporate Guest FlexConnect HVPN – approved architecture
Standard Features:
Portfolio Products:
•
Provides visitors with internet access controlled by the
corporate entity.
•
LAN Connect (UK or Global)
•
Internet Connect (UK or Global)
•
Overlays customer’s corporate WiFi network but
doesn’t touch customer network.
•
BT Assure Secure Web
•
ISE provides Portal for authentication.
•
Prime manages user database.
•
Use where customer already has WiFi infrastructure.
•
Uses FlexConnect to distribute corporate traffic directly
from access point.
•
Access points managed by central controller.
Design Patterns
Referenced
Service Design
Patterns Referenced
Systems Design
Patterns Referenced
21
Beyond Your Device
Tools for our sales force
22
Tools to help engage with customers
App Catalog
Solution sales kit
„Beyond Your Device‟ Customer Research
Virtual Showcase
www.virtualshowcase.bt.com
Blog Posts
23
How we are making it easier from quote to order and delivery
•
We have implemented a one stop shop for quote
to order:
– Advice to ensure the right BYOD Blueprint is selected
– Coordinating wireless LAN surveys
– Engaging technical advisory service support
– Obtaining pricing
– Producing and submit order documentation.
•
We have provided pricing guidance for simple solutions
and budgetary quote guidance for WLAN
•
An online sales tool navigator to point teams to
the relevant sales tools
•
Sales enablement programme, including a global
team of >100 evangelists
•
Enablement programme for project delivery
directors to smooth the delivery process
BT GS Portfolio
24
Beyond Your Device
Customer examples
25
BT Advise case study
Our BYOD consulting engagement in APAC has provided a
success story we are taking to other clients
Situation
A brewery located in Selangor is aggressively adopting smart
devices across the business to enable greater productivity and
efficiency among its staff and distributors to penetrate new
customers and increase sales, manage brand integrity, as well
as streamline logistics.
Proposal
Our consultancy process will allow you to build a step by step
guide to successfully introducing smart devices, We will help
with designing a network to meet new connectivity
requirements, whilst controlling devices and access, all with
solutions to help you manage your costs.
BT GS Portfolio
Benefits
The project led a cross functional
team through scenario envisioning
that revealed a new way of working
based on mobility and the
opportunities and risks. We also
helped them identify transformation
using applications to improve
business enablement leveraging
smart devices, as well as security
strategies to address the risks.
The outcome was a
comprehensive BYOD policy
for corporate and employee owned
devices and a thoughtful roadmap
that will guide them through the
change from the current
environment.
26
Beyond Your Device
Summary
27
Why BT
• We are a leader in Gartner, Global Network Service Provider Magic
Quadrant, 2013
• BT LAN Connect Global – support 1,000 customers LAN Infrastructure globally
• BT Connect available in 197 countries
• We are a market leading service provider for our Connect Applications portfolio,
6,000 managed endpoints in 90 countries
• We can reduce voice, mobile and roaming costs by 45% with
One Voice anywhere
• Our secure networking experience includes monitoring more than 300,000
customer devices from our 12 Security Operations Centres around the world
• We provide secure mobile access in more than 150 countries
• We have 5.6
million
Wi-Fi hotspots across 110 countries
• We are only one of four Global certified Cisco Partners, with
certified people.
1,525
28
We make it work
•
We make networks work for you wherever you
are in the world
•
We make it work so you get the best performance
and value from your network whatever you need
•
We make it work for you, with a choice of
delivery, market leading vendors and
commercial options
•
We make it work for the future to give our
customers a roadmap for consumerisation.
BT GS Portfolio
29
In our view it’s about…
Optimising your network to enhance employee and customer access
Focusing on the information, not the device
Using the device for work, not just bringing it to work
A complete solution, not a single product
Opening up the possibilities, not closing them down
“The barrier between business and consumer is beginning to
come down…people are going to become networked all the
time,…I think we are just at the beginning of this revolution.”
Ian Livingston, BT CEO,
CNN Marketplace Europe, 2012
BT GS Portfolio
30
Q&A
31
Thank you
32