BT Global Services
Luis Alvarez, CEO
12 December 2013
2013
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We’re a better business than we were one year ago…
Global Services – solid Q2 performance
• Revenue impacted by contract
milestone timing
•
will benefit Q3
• Double-digit revenue growth in
high-growth regions1
• Good progress on cost
transformation
• Operating cash flow up
£193m YoY
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…continuing to win orders with the confidence of our customers...
Global Services – solid H1 performance
•
£3.2bn orders in half year, up
34%
•
Contracts signed with leading
global organisations
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…in every region and every sector.
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We’re a global leader…
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…continuing to strengthen our position for our customers.
We’re investing globally in our differentiators
to solve the business challenges of our customers.
Global assets:
people and
technology
Industry experience
and solutions
Professional
Services people and
capability
Innovation and
new solutions
...based on
strength in the UK
Making service a differentiator
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Supporting our customers, building our ‘glocal’ presence…
Asia Pacific
• Delivered on our 3 year plan to
significantly grow our business
• 20 new products and services
launched
• 8 new technology showcases
• Launched a Global IP Exchange
hub in Singapore
• Established an Asia Pacific Health
Practice
• Opened a new global
development centre in Malaysia
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Middle East & Africa
• 42 new customers signed within
the first year
• 9 new products & services
• 3 new network nodes launched in
the Middle East
• 12 additional countries now
covered in Africa
• New expanded offices in Durban
and Johannesburg
• New regional network operations
center in Durban
• Significant investment in South
Africa infrastructure
Latin America
• 75 new logos since the launch of
the investment programme
• Expanded infrastructure and
network reach across Brazil,
Mexico and Colombia
• More than 40,000 customer
connections
• Launched BT Ethernet Connect, BT
Assure, BT Compute, BT Contact,
BT One and BT Conferencing
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….extending our market-leading industry approach…
Global Banking and
Financial Markets
Global Government
Global Health
Global Systems
Integrators
Global Telecom
Markets
Global Consumer
Packaged Goods
Global Pharma
Chem
Global Logistics
Global
Manufacturing
Global Mining,
Oil and Gas
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…adding value with professional services expertise…
Our professional services teams are recognised by industry analysts as
being world-class. They have proven themselves over many years,
guiding major customers through extremely complex and delicate
technology solutions.
Why BT:
• 4,000 professionals, 1 global community, 7 practices.
• Standard tools, methods, accreditation and training
BT Advise
Knowledge that delivers
• 6,000 certifications and accreditations:
– 950 Microsoft certifications
– 900 Avaya certifications
– 1,400+ ITIL-accredited personnel
– 2,000 Cisco-certificated employees with approximately 4,000
certifications
– And many more
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…and ground-breaking innovation for our customers.
Early Q3 saw BT lead a revolution in voice with the launch of BT
MeetMe with Dolby Voice
The service delivers :
• High quality sound: high definition combined with background
noise reduction and audio levelling of each participant
• Voice separation: participant voices come from different directions
(just like being around the meeting room table)
• Best-in-class audio conferencing brought to you exclusively from
BT.
The conversation just gets better.
“The stereo [voice separation] solution is great, much better than
normal calls.”
“The overall experience of the audio call was excellent. A+”
Trial user feedback
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Thank you!
Gartner 2013 Magic Quadrant for Global Network Service
Providers
Gartner 2013 Magic Quadrant for
Communications Outsourcing and Professional Services
© British Telecommunications plc
IDC 2013 Asia/Pacific Next-Generation Telcos:
ICT Services Vendor Assessment
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Looking ahead
Instant
globalisation
Empowered
individuals
Unbalanced
economy
End to limitless
resources
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Data
Interoperability
Social “prosumers”
Risk
Ubiquity
Productivity
Talent
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How do you feel about the future?
Number of
execs present
Dec13
57
43
76
70
42
68
57
Sept13
Positive
5
4
3
2
1
Negative
Data collected at BT Global Services at Connecting for a Better Future events
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bt.com/globalservices