2008-2009 Student Satisfaction Survey Results
Data was collected between December 15, 2008 through January 31, 2009.
51 clients were surveyed during this time.
Classification
Freshman= 6 (11.7%)
Sophomore= 5 (9.8%)
Junior= 9 (17.6%)
Senior= 26 (50.9%)
Graduate Student= 4 (7.8%)
Other= 1 (1.9%)
30
25
20
15
10
5
0
Gender
Male= 15 (29.4%)
Female= 31 (60.7%)
40
30
20
10
0
Male
Female
Ethnicity
50
40
30
20
10
0
African American= 4 (8%)
Asian American= 0
Caucasian= 43 (86%)
Multiracial= 0
Hispanic/Latino= 0
Native American= 0
International= 0
Other= 3 (6%)
Age
17-22= 30 (58.8%)
23-27= 17 (33.3%)
28-39= 2 (3.9%)
40 or older= 2 (3.9%)
30
25
20
15
10
5
0
17-22
23-27
28-39
40 or
older
Residence
On campus= 26 (51%)
Off campus= 25 (49%)
26
25
24
On Campus
Off Campus
Disability Category*
30
25
20
15
10
5
0
ADHD= 10 (16.4%)
Learning= 26 (42.6%)
Psychiatric= 8 (13.1%)
Sensory= 5 (8.2%)
Health= 5 (8.2%)
Mobility= 4 (6.6%)
Substance Abuse= 0
Other= 3 (4.9%)
* clients were asked to check all disability categories that they felt described them
How many semesters have you received services through Student Disability Services?
1= 14 (28%)
2= 10 (20%)
3= 7 (14%)
4= 6 (12%)
5=1 (2%)
6= 2 (4%)
7= 2 (4%)
8= 7 (14%)
9+= 1 (2%)
14
12
10
8
6
4
2
0
1
2
3
4
5
6
7
8
9+
Approximately how many times over the past year have you met with an SDS staff person?
1= 7 (14%)
2= 11 (22%)
3= 12 (24%)
4= 1 (2%)
5= 3 (6%)
6= 5 (10%)
7= 1 (2%)
8= 3 (6%)
9+= 7 (14%)
12
10
8
6
4
2
0
1
2
3
4
5
6
7
8
9+
For the following questions, please refer to the following numbers/ratings:
6= Very Satisfied
5= Satisfied
4= Slightly more satisfied than dissatisfied
3= Slightly more dissatisfied than satisfied
2= Dissatisfied
1= Very Dissatisfied
NA= Not applicable
How satisfied are you with the general accessibility of UNI’s classrooms?
1= 1 (1.9%)
2= 1 (1.9%)
3= 2 (3.9%)
4= 7 (13.7%)
5= 17 (33.3%)
6= 18 (35.3%)
n/a= 5 (9.8%)
20
15
10
5
0
1
2
3
4
5
6
n/a
How satisfied are you with the overall accessibility of the UNI campus?
1= 1 (2%)
2= 0
3= 3 (6%)
4= 6 (12%)
5= 19 (38%)
6= 16 (32%)
n/a= 6 (12%)
20
15
10
5
0
1
2
3
4
5
6
n/a
How satisfied are you with the faculty’s attitude toward making accommodations in the classroom?
1= 0
2= 0
3= 5 (9.8%)
4= 9 (17.6%)
5= 21 (41.2%)
6= 15 (29.4%)
n/a= 1 (2%)
25
20
15
10
5
0
1
2
3
4
5
6
n/a
How satisfied are you with the faculty’s awareness of issues faced by students with disabilities?
1= 0
2= 2 (3.9%)
3= 7 (13.7%)
4= 12 (23.5%)
5= 14 (27.4%)
6= 13 (25.5%)
n/a= 3 (5.9%)
15
10
5
0
1
2
3
4
5
6
n/a
How satisfied are you with SDS’s awareness of resources and agencies that may assist you?
1= 0
2= 0
3= 1 (1.9%)
4= 5 (9.8%)
5= 18 (35.3%)
6= 25 (49%)
n/a= 2 (3.9%)
25
20
15
10
5
0
1
2
3
4
5
6
n/a
How satisfied are you with the accommodations that you were offered and/or received?
1= 0
2= 0
3= 1 (1.9%)
4= 4 (7.8%)
5= 15 (29.4%)
6= 30 (58.8%)
n/a= 1 (1.9%)
30
25
20
15
10
5
0
1
2
3
4
5
6
n/a
Accommodation Satisfaction Rankings
Classroom Accommodations:
Books in Alternate Format
35
30
25
20
15
10
5
0
1= 0
2= 0
3= 2 (4%)
4= 5 (10%)
5= 6 (12%)
6= 4 (8%)
n/a= 33 (66%)
1
2
3
4
5
6
n/a
Comments regarding Books in Alternate Format:
1. The books are really good and helpful but they take way too long to get. Sent request in before break,
have a test next week and still don’t have the books.
Tape Recorder for Lectures
1= 0
2= 0
3= 1 (2.2%)
4= 1 (2.2%)
5= 5 (11.1%)
6= 3 (6.6%)
n/a= 35 (77.7%)
40
30
20
10
0
1
2
3
4
5
6
n/a
Comments regarding Tape Recorder:
1. I wouldn’t of mind having the tape recorder for lectures
Notetaker
1= 0
2= 1 (2.1%)
3= 0
4= 4 (8.3%)
5= 5 (10.4%)
6= 3 (6.25%)
n/a= 35 (72.9%)
40
30
20
10
0
1
2
3
4
5
6
n/a
Copy of Instructor notes, overheads or Power Point slides
1= 2 (4.2%)
2= 0
3= 1 (2.1%)
4= 5 (10.4%)
5= 14 (2.1%)
6= 7 (14.6%)
n/a= 19 (39.6%)
20
15
10
5
0
1
2
3
4
5
6
n/a
Instructor notes comments: It is sometimes hard to get overhead copies from instructors because they forget about
them easily but are good about powerpoints.
General Classroom Accommodation Comments:
1.
2.
3.
4.
5.
I realize that the teachers take the tables, but it really would be nice to have tables for all of the classrooms
students need them in.
Maybe I’m not fully aware of all available. Fuller understanding of ADD and resources for improvement
would be helpful.
I have used them all at one time or another
For me, accommodations have always been made
So far, everything has worked out fine.
Testing Accommodations:
Reader
1= 0
2= 0
3= 0
4= 2 (4.2%)
5= 2 (4.2%)
6= 2 (4.2%)
n/a= 42 (87.5%)
50
40
30
20
10
0
1
2
3
4
5
6
n/a
Scribe
1= 0
2= 0
3= 0
4= 0
5= 0
6= 2 (4.3%)
n/a= 44 (95.7%)
50
40
30
20
10
0
1
2
3
4
5
6
n/a
Extended Time
30
25
20
15
10
5
0
1= 1 (2.0%)
2= 2 (4.1%)
3= 0
4= 1 (2.0%)
5= 11 (22.4%)
6= 27 (55.1%)
n/a= 7 (14.3%)
1
2
3
4
5
6
n/a
Comments regarding Extended Time:
1. The extended test time would have been nice though most of my teachers allowed me to take test late.
2. Have had some where class continued after test was completed– I didn’t know how to approach that.
Tests went okay.
3. Teachers are good with giving extra time as long as you go see them ahead of time.
Separate Location
1= 1 (2.0%)
2= 0
3= 1 (2.0%)
4= 3 (6.1%)
5= 5 (10.2%)
6= 24 (48.9%)
n/a= 15 (30.6%)
25
20
15
10
5
0
1
2
3
4
5
6
n/a
Comments regarding Separate Location:
1. Teachers never go out of their way to find a quiet place alone to take the test– which is always frustrating and distracting.
2. Many instructors place me in noisy locations. I prefer to be in complete isolation
Computer for Essay Exams
1= 0
2= 1 (2.1%)
3= 0
4= 1 (2.1%)
5= 1 (2.1%)
6= 1 (2.1%)
n/a= 43 (91.5%)
50
40
30
20
10
0
1
2
3
4
5
6
n/a
Large Print
50
1= 0
2= 0
3= 0
4= 0
5= 1 (2.1%)
6= 0
n/a= 46 (97.9%)
40
30
20
10
0
1
2
3
4
5
6
n/a
Comments regarding Large Print:
1. Some teachers do the enlargements too quickly and screw up the exams which is some what annoying. I
wish they would proof them 1st.
No Scantrons– Write Directly on Exams
40
1= 1 (2.2%)
2= 0
3= 2 (4.3%)
4= 0
5= 0
6= 3 (6.5%)
n/a= 40 (86.9%)
30
20
10
0
1
2
3
4
5
6
n/a
General Testing Accommodation Comments:
1.
Not applicable for athletic training program. They are very accommodating.
Please rank the SDS staff people with which you have met on the following:
60
Helpful= 50/1/0 (98% / 1.9% / 0%)
50
Sensitive= 47/4/0 (92% / 7.8% / 0%)
40
Friendly= 51/0/0 (100% / 0% / 0%)
30
yes
20
somewhat
10
no
Competent= 51/0/0 (100% / 0% / 0%)
Concerned= 47/4/0 (92% / 7.8% / 0%)
Professional= 51/0/0 (100% / 0% / 0%)
0
Attentive= 49/2/0 (96% / 4% / 0%)
Comments: Pertaining to SENSITIVITY, one client marked ‘somewhat’ but stated ‘1 staff very much so, 1 not so
much.’
Do you plan to continue to use the SDS office?*
50
Yes= 47 (92%)
No= 4 (7.8%)
40
30
20
10
0
yes
no
*Those that answered ‘no’ to this question were asked to explain. Comments are as follows:
1. Graduating
2. I will be finished with school this spring. Possibly in the future though if I come back for MBA
3. I will be graduating after this semester (I plan to use SDS office this semester Spring 2009)
4. Graduating!
Is there is any type of assistance not offered to you that would have improved your semester and/or overall
educational experience?
1.
2.
3.
Probably more notes from instructors.
Maybe if they had a computer lab with a tutor on hand to answer questions, better parking
Group specific to disability so we could have student support. Larger staff with fuller understanding and resources for specific disability.
4. More access to computer labs
5. I would say something for paper writing I know there’s a center but there to always helpful
6. Instructor notes, overheads
7. Extended time for assignments in addition to tests
8. No, it’s been a good experience so far
9. Received professors’ power point slides and notes
10. No, just need to get books earlier.
Additional Comments/recommendations?
1.
2.
3.
4.
If it weren’t for the SDS staff, I would not be graduating this spring! : ) THANK YOU!
Great. Always here if I need something.
I find the SDS staff especially the receptionist to be warm, friendly, and very supportive
Spacing off professors and room schedules so that after classes end there is extra time for student and professors to work directly with one another.
5. They have gone out of their way to help me I would have failed out of college if not for the help of the DSO
staff members.
6. Would like books on tape
7. All teachers need to have an understanding. I always feel like an inconvenience for them
8. I am so glad to be a part of the Disability Services b/c it really helped with my professors
9. Scheduling is difficult without lunchtime options and only 8-5 for graduate students, but I understand the time
constraints the office is under. Never the less, it is a barrier to services
10. No, but thank you for the great service!