Fire
Action
Fifth Floor
One Euston Sq.
London NW1 2EE
On discovering a fire - operate the nearest
fire alarm call point. Dial Ext 222 or (9)999
& call the Fire Brigade - your address is:
One Euston Sq. (Fifth Floor)
1 Euston Sq. London, NW1 2EE
(If time Call Reception 020 7387 6922 or the Bldg Manager on 07799 472 686)
Only attempt to fight the fire, if it is safe
and practical to do so - using the most
appropriate fire extinguisher for the type of
fire you intend to tackle.
Do not use WATER on ELECTRICAL or
FLAMMABLE LIQUID fires.
On hearing the fire alarm - leave the building
by the nearest AVAILABLE FIRE EXIT.
• CLOSE - all doors and windows as you leave.
• Do NOT - stop to collect belongings.
• Do NOT - use the lift.
• Do NOT - re enter the building until instructed to do so
by the Senior Fire Officer present.
When clear of the building - proceed to your
designated FIRE ASSEMBLY POINT at:
Euston Square Gardens
(Behind Marker Board - please ensure that pavements
remain unobstructed for pedestrians)
Issued by: Fire Safety Manager, UCL Estates, Gower Street, London, WC1E 6BT.
One Euston Square Fire Evacuation Assembly Point
EUSTON ROAD
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Euston Square Gardens West
Euston Tap
Garden Ingress
A
1st Floor
6th Floor
11th Floor
2nd Floor
7th Floor
12th Floor
3rd Floor
8th Floor
13th Floor
4th Floor
9th Floor
14th Floor
5th Floor
10th Floor
L
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LANDLORD CONTRACTORS
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FIRE MARSHAL
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WALKING PATH
Grant Thornton House
Podium
One Euston Square
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Tenants Handbook
One Euston Square
London, NW1 2FD
Issue: 4
April 2013
Contents
Page
Introduction
1
Access to the building
2
Reception and service hours
3
Fire precautions
4
Procedures for fire drill
5
Fire instructions
6
Bomb threats & Medical emergencies
7
Deliveries and collections
8
Building maintenance & Asbestos
9
Plant and services
10
Lifts
11
Noisy works; Parking Space and bicycles access
12
Cleaning and Refuse collection
13
Lambert Smith Hampton Management Team
15
Page 1
Introduction
One Euston Square is a purpose built office block comprising a tower block formed
over one basement level and 15 upper floors including a roof level plant room. The
building was constructed in 1977.
The property is located to the South-West of Euston main line station and overlooks
the station’s external concourse. The property is in an area surrounded by similar
office buildings.
The property is readily accessible by public transport with Euston mainline station
directly to the North and a bus interchange terminal to the South.
The property provides approximately 111,000 sq. ft. of net lettable space.
This Tenants' Handbook for One Euston Square has been prepared to provide you
with information about the Building, its services and the management team who run
it.
It is important that you familiarise yourself with its contents.
This Handbook principal object is to:
•
ensure the efficient running of the Building in compliance with all relevant
health, safety and other statutory requirements
•
Minimise any disruption or annoyance to other occupiers of the Building.
This Handbook may be updated from time to time. Changes to it will be notified to
you in writing.
It is most important that you take note of any communication from the landlord
or the managing agents, which adds to or amends the Handbook, and place it
with the original of this Handbook for reference.
Page 2
Access to the building
Access
Access to the building is via the main Reception which entrance is located in the
South side of the building and it faces Euston Square. There is direct vehicular
access to the building via the Parking area which entrance is in Melton Street.
Visitors
Visitors entering the building must report to the reception. Tenants will be required
to pre-book their visitors with the Reception staff. At their arrival, visitors will be
requested to sign in the SkyVisitor system. Their photo will be taken and they might
be asked to sign on an electronic pad. Their details will be stored in a data-protected
file, which will allow to recall their details in future visits. A daily visitor’s pass will be
issued and it will have to be carried on the premises the all times and showed to the
security staff when requested. In case the name of an attending visitor is not on the
list provided by the tenant, the contact name for the hosting company will be
informed and authorization will be required.
Couriers
Couriers must report at reception. For security, reasons couriers will be asked to
remove any crash helmets or other headgear that hides facial features.
Tenants’ reception/responsible person will be contacted and informed of the courier
arrival. The security guard will then direct the couriers/ delivery person to the
relevant floor.
The reception staff has strict instructions not to sign for deliveries.
In case Main reception staff will not able to reach anybody on the tenant’s
floor, the unauthorized visitor/courier will be denied access to the building
Contractors
Contractors’ attendance to the site needs to be notified to the reception and the
Building Manager via an email, which will include a list with the names of the
attendees. At arrival, contractors will have to report at reception, which will contact
the tenant. Tenants will have to provide their contractors with a copy of the
Contractors Procedures and Guidelines document for the building. It is tenant’s
responsibility to make sure their contractors are aware of the building procedures
.
Page 3
Receptions and Service Hours
Reception desk
The main reception desk for the Building is located on the ground floor of the
building. The reception desk telephone number is:
Reception 1 – 020 7387 6922
Reception 2 – 020 7387 1389
Reception desk hours
The reception desk is manned 24 hours a day, 7 days a week.
Loading area
The Loading area is located by the West side entrance of the building. Due to the
very restricted space available, contractors are allowed to use the space for a limited
time only.
Service Hours
The current Service Hours during which the building management provides services
to the Building are as follows:Monday to Friday
7.00 am to 7.00 pm
The Service Hours do not include public holidays and no services are provided on
these days.
Out of hours access
Tenants in possession of a working building pass have 24 hour access to the
premises including weekend and Bank Holidays. The access/exit of the building out
of hours (before 7:00am and after 7:00pm) is via the West side entrance door, which
is provided with a card reader, an intercom phone and is CCTV monitored. Tenants
expecting visitors out of hours will have to inform security in advance and collect
their guests from reception.
Page 4
In case of contractors’ out of hour access, full details of access requirements should
be given with not less than 48 hours notice. Costs associated with any additional
security outside Service Hours are to be borne directly by the tenant.
Emergencies
In case of an emergency contact the reception desk on 020 7387 6922 or the
Building Manager on 07799 472 686
Fire Precautions
The responsibility for safety from fire rests on all occupiers and strict adherence to
the rules is important. Being prepared for an emergency is the best defence.
Disabled persons
It is important that reception and building management be notified if there are
disabled persons in the Building.
The tenants are responsible for the evacuation of disabled people
working/visiting their floor.
The goods lift lobbies on each floor are safe refuge points. Disabled people have to
wait in that area and leave the floor as last in order to ensure a smooth and safe
evacuation. The disabled person must be escorted out of the building by two
companions. Nobody is allowed to remain in the building during an emergency
The Building
The Building has automatic fire detection, fire alarm and emergency lighting
systems.
The main fire control panel is situated in Reception area and will be manned in the
event of a fire occurring, including calling the Fire Brigade and initiating evacuation
as necessary. The maintenance of the Fire Alarm System is responsibility of the
building management.
Please note that it is illegal to obstruct the closure of designated fire doors.
Maintenance of Fire Extinguishers
The landlord is responsible for arranging for the testing of portable fire extinguishers
in the common areas and the results of all such tests are recorded in a logbook held
at the reception desk. The date of the last inspection is also recorded on the
appliance.
Page 5
All occupiers should take care to ensure that the fire extinguishers within their own
tenanted areas are in their proper place and regularly maintained. Tenants are
responsible for the testing and maintenance of these. They should arrange for them
to be tested at least once a year by a competent person in accordance with the
relevant British Standard Code of Practice.
Preparation and training
•
Each tenant should designate at least 2 fire marshals per floor and confirm
details of the Designated Fire Marshal to the reception desk and the
managing agents.
•
All staff should familiarise themselves with the following:-
•
Location of break glass points
•
Location of fire exits
•
Action to be taken in the event of fire
•
Location of fire fighting equipment and methods of operation
•
The fire alarm system is tested every Friday morning at 10.00 am
•
It is important for all staff to be aware of the correct action to take if a fire
occurs. The following procedures for fire drills, fire instructions (what to do if
you discover a fire), should be noted carefully.
Items not allowed
For Health and Safety reasons and due to the sensibility of the smoke detectors, the
staff is not allowed to use: toasters, gas burning kitchenettes, candles, incense sticks
and any items or appliance that produces live fire and which can cause smoke.
Procedures for Fire Drills
Nature of the drill
•
The purpose of a fire drill is to ensure that staff is aware of their duties in the
event of an emergency, both in dealing with the fire and in directing the public
from the premises without delay or alarm.
•
The action to be taken by a person discovering a fire is shown in the Fire
Instructions.
•
The action to be taken by the person telephoning the Fire Brigade is shown in
the Fire Instructions.
Page 6
Evacuation of Building
•
On the sounding of the alarm signal (steady siren followed by a voice
announcement asking to leave the building), all staff should cease their duties
and together with other available staff, should quietly inform visitors that an
emergency has arisen and request them to leave the building.
•
The Designated Fire Marshals should generally supervise the evacuation and
ensure that all parts of the floors and toilets have been evacuated.
•
All staff should assemble at the place indicated on the fire instructions, which
is in Euston Square Garden West.
•
All doors should be kept closed.
•
All electrical and gas appliances should be turned off.
Page 7
Fire instructions
If you discover a fire or one is reported to you:
•
Operate the nearest fire alarm call point.
•
Designate a member of staff to call the Fire Brigade via the 999 system and
notify the Building Management/Reception/Security that the Fire Brigade has
been called.
•
In case the fire is small and you are a fire warden and/or adequate training
was provided to you, attack the fire, but without taking personal risks. It is
essential that you use the correct type of fire extinguisher. If the fire cannot
be extinguished immediately, or conditions deteriorate, withdraw, closing
doors behind you.
•
Evacuate the immediate area.
•
Proceed to the assembly point.
•
Report to your fire warden.
If you hear the fire alarm and you are a fire warden:
•
Ensure that all personnel in your area of control leave the premises using the
available fire exit.
•
Ensure that any disabled persons working in or visiting your area are assisted
by their companions. The disable person will need to wait in the designated
safe refuge are and be escorted out of the building as last, this is in order to
insure a smooth and safe evacuation.
•
Check to ensure no one is left behind. Check toilets, storerooms and other
unoccupied areas.
•
Proceed to the assembly point.
•
Report your floor to the fire marshal.
•
Tenant’s fire wardens are to be responsible for knowing the location of all their
staff
Await instructions from the Senior Fire Brigade Officer to re-enter the premises.
Page 8
Bomb Threats
Searches of Bags and Packages
There may be occasions when searches of bags and packages carried on to the
premises will be made. We would request that everyone co-operate with the
requirement as it is intended for everyone’s safety.
No suitcases or briefcases are to be left in the reception area or in any of the
common areas.
Bomb Alerts
In the event of a bomb, tenants will be notified by the reception staff, and will be
instructed to act in accordance with Police advice given.
Medical emergencies
It is the responsibility of each tenant to satisfy the requirements of the Health &
Safety (First Aid) Regulations 1981 in respect of properly trained first aid personnel,
first aid boxes and record keeping.
If it is necessary to summon an ambulance by dialling 999 the reception desk should
also be advised (0207 387 6922) so that they can direct the ambulance crew on their
arrival.
PROCEDURE No 1
BOMB PROCEDURES
Incidents in London have highlighted the potential threat to "Blue Chip" Companies and
their premises. Therefore, bomb incidents and threats should always be acted upon and
treated seriously. The assumption made is that the building can be a target for bomb
threats from various organisations.
It is therefore essential that all staff are aware of the procedures to be adopted in the
event of such threat taking place. It is the responsibility of everyone working in the
building to be fully conversant with the procedures.
Good housekeeping inside the premises will reduce the opportunity for an explosive
device of being planted undetected; this is also relevant to fire exits, corridors and garage
areas. To work together to protect lives and properties.
DO NOT, UNDER ANY CIRCUMSTANCES, LEAVE ANYTHING IN THE FIRE EXIT
CORRIDORS AT ANY TIME.
EXPLOSIVE DEVICES
Improvised explosive devices (IEDs) can be brought onto the site in various ways.
1.
Brought in and planted by an intruder.
2.
Brought in by an employee or visitor during office hours.
3.
Delivered by courier.
4.
Sent in the post.
THE MAKE UP OF THE BOMB
The Improvised Explosive Devices (IED) range from very crude and poorly constructed to
very intricate professionally built devices. They can be detonated by:
•
Timer Control Device
•
Command Wire
•
Victim Operation
•
Infrared Remote Control
•
Radio Controlled
It must always be assumed that the construction of the device is that of a professional
organisation and nothing taken for granted. It should be noted that Radio Signals given
off by certain equipment may detonate the device prematurely. In any event the use of
the following should be avoided until the bomb has been safely removed.
•
Mobile phones
•
Two way radio communication units
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•
Message pagers
•
Any other radio signal polling devices
IEDs have been frequently used by terrorist organisations but increasingly there is a risk
of receiving threats from protest groups, criminals or even aggravated employees.
To attempt to describe such devices in detail may result in 'tunnel vision' when suspicions
are aroused. However,
IN ALL CASES:
1.
Do not touch or tamper with package
2.
Do not put anything on top of it or put it in water
3.
Isolate (not by touching it) where it can do not harm
4.
Keep other people away from it
5.
Open any windows and doors in the area
6.
Inform the Security and the Building Managers
EXPLOSIVE DEVICES DELIVERED BY POST
Letter bombs represent the safest mode of attack for the sender, as there is only a limited
chance of it being traced back to the originator.
The letter bomb is dangerous to all that may come into contact with it but in particular the
person who opens the device. Criminal and terrorist organisations may have access to
explosives and be capable of assembling a letter device containing explosives.
Other groups and individuals may be limited to sending incendiary devices through the
post, which, though not as lethal, can still cause serious burns.
Letter bombs have mainly been in the form of substantial envelopes or small parcels
containing some form of literature or a book. They are usually sent through the normal
postal channels, though a courier in full motor cycle equipment may feel safe in delivering
a letter bomb to Reception. There are numerous points which should arouse our
suspicion:
1.
The postmark unfamiliar or from a country involved in a terrorist action.
2.
Personal or confidential - addressed to the job title rather than the name
3.
Weight. Excessive for its size.
4.
Grease marks may indicate sweating explosive content.
5.
Peculiar smell. Some explosives have a smell of almonds or marzipan.
6.
Excessive fastening - tape, string etc. Maybe retaining a spring device.
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BOMB PROCEDURES
AT ALL TIMES WHEN A SUSPICIOUS PACKAGE HAS BEEN FOUND CONTACT
BUILDING MANAGEMENT/SECURITY IMMEDIATELY ON: 077 9947 268 6 OR, IF
THEY ARE NOT REACHABLE, CONTACT THE POLICE
BOMB THREATS AND HOAXES
Security Officers should be constantly on the alert for bomb hoax calls and threats. Any
such calls are to be reported immediately to the ECM, Building Manager or DECM,
Security Supervisor who will take control of the incident threat.
Threats are usually made by telephone and anonymous. It is almost impossible to
distinguish between a hoax and a genuine call; therefore all calls are to be treated as
genuine.
As soon as it has been established that the caller is making a bomb threat, let him or her
finish the message without interruption.
If any response is essential as to a statement such as "This is about a bomb, are you
listening?" keep the reply to one or two words.
Try and record the exact message and listen for clues:
1.
Caller’s age and sex.
2.
Payphone or direct line.
3.
Clue as to knowledge of the building tenants or personnel.
4.
Peculiarities of speech; mispronunciations, speech impediment.
5.
Tone and pitch of voice, excitement or incoherence.
6.
Background noises, which can be heard during the conversation i.e., traffic, music,
machinery, children or laughing.
When the caller has given his message try and keep him/her in conversation. Do not
hang up the telephone or replace the receiver, keep the telephone line open, even if the
caller rings off. The police may still be able to trace the call. Where automatic number
reveals equipment is available record the number shown.
The following are key questions and should be asked if possible after the caller has given
his message.
1. Where is the bomb located?
2. What time will it explode?
3. When was it placed?
4. Why was it placed?
5. What does it look like?
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6. Who are you?
7. Ask them to repeat the warning
Note whether the caller repeated his message or any part of it. Note the exact time of
receipt. Write the message down during or immediately after the call on the two pages
check sheet provided. After that, NOTIFY THE POLICE. It is possible that a colleague
calls the police whilst you deal with the call; in any case, identify yourself to the police and
inform them you have received a threat. Repeat the message EXACTLY AS YOU
RECEIVED IT. Then fill in other details you were able to get.
Attached to these instructions are check sheets to assist any person who may receive a
bomb threat over the telephone. It is important to record everything you can, as this will
assist the police both prior to and after the event. Above all be calm, listen carefully and
report exactly.
SEARCH AND DISCOVER
In the event of a bomb threat, staff should be instructed to search their own areas of work.
This search method is designed to use their knowledge of their workspace.
The Building Manager and Security should search all common areas of the premises
including all WC’s, light wells, exterior perimeter of the building, cupboards and corridors.
After the search company staff should inform the Office Manager who will inform the
Building Manager / Security that their demised areas are clear.
ACTION TAKEN ON FINDING A SUSPICIOUS PARCEL, PACKAGE OR OBJECT.
CONFIRM SUSPECT PACKAGE
“DO NOT TOUCH IT”
(Try to establish ownership but do not waste time)
CLEAR THE AREA (and the building if necessary)
CORDON OFF AND SECURE THE AREA
CALL THE POLICE
When the Police arrive the Senior Police Officer will take control of the situation.
In the absence of Police the decision should be to always evacuate to a safe area. The
Building Manager and Security Staff should never themselves make the decision not to
evacuate the premises or relocate to a safe place.
EVACUATION
POLICE AND FIRE AUTHORITY INSTRUCTIONS / GUIDANCE
TAKE PRECEDENCE AT ALL TIMES
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BOMB PROCEDURES
The Building Manager and Security staff are responsible for the direction of clearing the
property. If the device is located in the building, the evacuation and assembly point
should be at the very least 800 meters from the threatened area and, where possible, out
of line of sight of the intended building.
The evacuation of the premises is carried out in the much the same way as if evacuating
for fire. In the majority of situations the building fire plan will be used. Should there be a
requirement to evacuate the premises all exits should be used.
However, it must be understood that due to the location of the device certain areas may
be cordoned off and secondary exits should be used. Therefore, it is essential that staff
know and are familiar with all escape routes in the building.
When the evacuation order is given, persons should leave the premises in an orderly
manner, leaving windows open and the lights left on and shut down any plant machinery
being used. The nominated Fire Wardens will usher staff form the building and notify the
evacuation co-ordinator of any person not accounted for, and, where possible, their last
known location.
The SERT will advise personnel, aided by Security Staff, Emergency Wardens and
Section Managers, of the evacuation routes and assembly points to be used. Two areas
have been identified as possible Bomb Evacuation Assembly Areas:
1st Evacuation Point, Tavistock Square and 2nd Evacuation Point under advisement
of authorities, Russell Square.
ALL STAFF should familiarise themselves with the routes to these areas. The exact
action to take will be announced over the PA system and all staff MUST for their own
safety adhere to the announcement. Emergency Wardens are to assist in the evacuation
and will also act as guides to the assembly points. The fire alarm will not be used to
evacuate the building under these circumstances.
Tenants’ Facility Managers are responsible for the evacuation of their tenant areas.
Receptionists are to have a copy of the names and telephone numbers of their company
fire wardens accessible at all times.
Emergency Wardens will assist within their designated areas in the evacuation of the
building, ensuring that all occupants including visitors and contractors leave the building.
All areas are to be searched to ensure that all staff have been accounted for.
On receiving the instruction to evacuate the building all staff must:
Leave the building by the designated evacuation route indicated by the PA
announcement.
Ensure that all personal belongings, such as briefcases, laptop computers and handbags
are taken with you.
Do not leave personal belongings in common parts such as toilets, landings or lifts.
Do not use the lifts when evacuating the building.
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BOMB PROCEDURES
Once outside the building personnel should go immediately to the designated Bomb
Threat Assembly Point as indicated by the PA announcement.
Once at the Bomb Threat Assembly Point all staff should remain in this location and await
further instructions from the SERT.
Personnel must not re-enter the building until authorised by the ECM.
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ALERT STATUS CODEWORDS
The alert status Code words given in the announcements signify the following:
CODEWORD
“GREEN”
eaning
The security incident reported to you earlier by telephone has progressed to the point
where evacuation is likely.
Staff:
Report to control room, put on Hi Vi vests and carry out instructions given by Co-ordinator.
nce:
Report to control room for instructions.
Fire Marshals don Hi visibility vests.
Managers/supervisors, etc. to gather records of staff on site including the reception
visitors books.
If your building is directly affected, carry out a search if advised by Co-ordinator earlier
over the telephone.
CODEWORD
“AMBER”
eaning
The security incident has progressed to the point where evacuation is imminent
Staff:
Search all exit routes, clear all obstructions if possible
nce:
All lifts to ground floor.
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All staff collects personal items.
Switch off all equipment.
Clear all papers, etc. so that in the event of a bomb they may not be strewn over the
surrounding streets.
Staff to stay by their workstation and await further instructions.
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CODEWORD
“RED”
Meaning
Evacuate - the area of work by the fire exit and escape route
announced after the code word and assemble at the muster point.
Action
Security Staff:
Assist with evacuation, secure building and wait
for further instructions.
Fire Warden to supervise evacuation to muster point, perform headcount and report to Coordinator any persons unaccounted for.
Time may not allow for the full procedure, it is possible that the alert may go directly to
Red from the initial warning. Fire Wardens should at least ensure that they have the
staff/visitors lists before leaving the building.
CODEWORD
“ALL CLEAR”
Action
Security Staff:
Report to control room and resume
normal duties.
Tenants:
The incident is over - stand down, Liaison Officers/Fire Wardens await
update call from Co-ordinator.
MUSTER POINT
At the designated muster point, procedures will be as follows:
•
Fire Wardens to perform a headcount as soon as possible and report back to the
Co-ordinator.
•
Evacuees will be kept informed by the Co-ordinator via the Fire Wardens.
•
No one will be allowed to leave the Muster area without the prior agreement of the
Co-ordinator (upon advice from the Police).
•
Anyone allowed to leave prior to the "All Clear" must report to the Fire Warden for
headcount purposes.
ALL CLEAR
Where there is no danger to the building and as soon as the Police have advised the Coordinator that the danger is over, tenants will be informed and asked to return to their
offices.
CHECK LIST FOR TELEPHONISTS
ACTION TO BE TAKEN ON RECIEPT OF BOMB THREAT
OR
BOMB WARNING GIVEN BY TELEPHONE
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BOMB PROCEDURES
PART 1
1.
DO NOT PANIC! STAY CALM DO NOT GET ANGRY OR ARGUE WITH THE
CALLER
2.
Do not put down the handset or cut off the caller.
3.
Immediately alert someone else (Ask them to call the police)
4.
Obtain as much information from the caller as possible.
5.
Try to write down the exact message given by the caller.
Message (exact words)
Ask the following questions
1.
WHERE IS IT?
Reply ……..
2.
WHAT TIME IS IT SET TO GO OFF?
Reply….
3.
WHAT TYPE OF BOMB IS IT?
Reply….
4.
WHO ARE YOU?
Name of the Organisation (if given)
5.
Hrs
TIME THE CALL WAS MADE
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CHECK LIST FOR TELEPHONISTS
ACTION TO BETAKEN ON RECIEPT OF BOMB THREAT
OR
BOMB WARNING GIVEN BY TELEPHONE
PART 2
DETAILS OF THE CALLER
Male
Female
Old /Young
Not Known
Child
SPEECH
Intoxicated
Irrational
Speech Impediment
Accent
Yes
Rambling
Serious
No
Agitated
Type if Known
Would you say the message read from a script or spontaneous ___________________
DISTRACTIONS
Any noise on the line such as Tones, Pips or Bleeps
Any other person in the background
OTHER NOISES
Traffic
Talking
Machinery
Aircraft
Music
Children
Other
Telephone number of the phone receiving the call was
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