September 26, 2006 | www.sungardhe.com
Keeping Current with Banner
Advancement
Pamela Rollins, Product Manager
Banner Advancement
Agenda
SunGard Higher Education
• Account Management
• Consulting Services
• Client Services
• Unified Product Calendar
• Banner Advancement
• Patches and Bundles
• User Groups/Conferences/Other Resources
October 25, 2006 | www.sungardhe.com
SunGard Higher Education Resources
• Account Managers and Implementation Consultants
• Functional Specific on-site training
• Project Manager Coordination of ERP implementation
• Consulting services – post conversion
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Post Implementation Assessment
Business Process Assessment
Web Design Services
Services designed based on institution needs
October 25, 2006 | www.sungardhe.com
Direct Contact
• ActionLine
• Contact specifics based on Premier Maintenance Levels
• Bronze: 800.522.4827 or actionline@sungardhe.com
• Silver: 866.265.9264 or silver@sungardhe.com
• Platinum: 888.543.8094 or platinum@sungardshe.com
• Service Request – result in
• Resolution
• Defect creation
• RPE (request for product enhancement) creation
• Customer Support Center
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•
•
•
•
http://crm.sct.com/udc_support
Unified Product Calendar
Release Guides and Documentation
Patches and Releases
And, much more!
October 25, 2006 | www.sungardhe.com
Unified Product Release featuring Banner 8
• Largest coordinated release schedule for SunGard Higher
Education
• New application and product enhancements to help
institutions streamline their operations and measurably
improve performance
• Managing expense and cost savings
• Enforcing compliance
• Managing capacity
• Convenience and Constituent Demands
• Internationalization enhancements for bio-demographic
information, monetary information, and Unicode/UTF-8
database encoding
• Targeted quality improvement aimed at reducing overall
defect backlogs and defects in the software at the time of
release
October 25, 2006 | www.sungardhe.com
Unified Product Release featuring Banner 8
• Largest coordinated release of all SunGard Higher
Education UDC products
Include:
Banner General
Banner Student
Banner Finance
Banner Human Resources
Banner Advancement
Banner Financial Aid
Banner Xtender Solutions
Banner Performance Reporting and Analytics
Luminis Platform
Workflow
Integration Technologies
October 25, 2006 | www.sungardhe.com
Quality Initiative
Banner Advancement Maintenance Bundles
• First bundle posting September 2006
• Delivered once per month between Banner
Advancement 7.4 and release of Banner 8.0
• Provide opportunity to focus on unique areas of the
product and address known issues
• Posting on March 5, 2007
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• b_0207_fmb_alu70400
• Pl-1ljvsr_alu70400
October 25, 2006 | www.sungardhe.com
User Groups
• Regional Conferences
• SunGard Education
Technology Association,
Inc. (SETA)
• Banner User groups
October 25, 2006 | www.sungardhe.com
SunGard Higher Education Resources
Listservers
BANNOUNCE
BAR
BFINAID
BGENERAL
BHUMRES
BORACLE
BSTUDENT
BFINANCE
BCAPP
BALUMNI
BLARGE
• To view listservers, subscribe/unsubscribe and search archives,
please access:
• http://lists.sungardhe.com
Education Center
• Classes offered in Malvern, PA
• Classes offered at other Regional SunGard Higher Education
sites
• Computer Based Training – CDs
• Virtual Classes
October 25, 2006 | www.sungardhe.com
National Conferences with Banner Advancement presence -- 2006
CASE II – Pitsburgh*
http://www.casetwo.org/
Academic Impressions*
http://www.academicimpressions.com/
SUNY CUAD*
http://www.sunycuad.org/PPT.asp
CASE National Summit
http://www.case.org
CASE Summer Institute for Advancement Services
http://www.case.org
Annual Advancement Academy
http://www.advancement-solutions.com/aaa2006.php
Association of Professional Researchers for Advancement*
http://www.aprahome.org/
User Group Meetings
MA-BUG, CBUC, SETA West, PA-BUG, OBUG
CASE V -- Chicago
http://casev.blogspot.com/
October 25, 2006 | www.sungardhe.com
Resources
• Fund Services
• http://www.fundsvcs.org/
• Supporting Advancement
• http://www.supportingadvancement.com/
• Council for Advancement and Support of Education
• http://www.case.org/ ** member # **
• Association of Professional Researchers for
Advancement
• http://www.aprahome.org/
• Academic Impressions
• http://www.academicimpressions.com/
• Council for Aid to Education – Data Miner
• http://www.cae.org/ **member #**
• Banner Researcher’s Discussion Group
• BannerResearch@yahoogroups.com
October 25, 2006 | www.sungardhe.com
October 25, 2006 | www.sungardhe.com