Benefits at a Glance
The IMPACT Employee Assistance Program is a benefit designed to improve your quality of
life. Through this program you and your family can receive confidential, professional
counseling and guidance when faced with personal or work-related problems, practical helpful
information, and referral assistance or direction, when needed, 24 hours a day—every day of the
year!
How IMPACT Works
We all can agree that it is difficult to leave family problems at home and job pressures at work.
IMPACT has been implemented as a confidential resource for employees who wish to obtain
assistance for problems that may disrupt work or family life. The program is voluntary, strictly
confidential and designed to help you help yourself.
IMPACT emphasizes early identification of potential problems, which could include:
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Stress
Financial concerns
Marital, Child or Family Distress
Alcohol or Drug Abuse
Legal issues
General day-to-day problems
Physical Fitness & wellness
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Job-performance difficulties
Child Care/Elder Care
Depression or Anxiety
Relocation Support
Finding the "right" community
resources
Remember, you can contact IMPACT toll-free, 24 hours a day, 365 days a year. Just dial 1-800227-6007. IMPACT makes every effort to provide services convenient for you and your
family—not just during "regular business hours."
Three Key Components of IMPACT
Your first step in using IMPACT is to call an IMPACT coordinator and explain your situation or
concern. IMPACT then offers help in three ways:
Referrals:
IMPACT is your guide to community resources when faced with issues of day-today life such as medical problems, legal issues, financial issues, child care and
elderly concerns. Consumer education and research on a variety of topics are
commonly used services and readily available through your Employee Assistance
Program.
Crisis Intervention:
IMPACT is your first call for immediate help when faced with a mental health
emergency situation. Trained counselors are available 24 hours a day to
professionally handle any crisis that may affect your life, or the life of a loved
one.
Counseling:
IMPACT callers present a variety of needs and concerns to our staff. Professional
counseling is available both over the telephone and through face-to-face
consultation. Up to six complimentary counseling sessions are available at no
cost to the employee. These services may be used by the employee or any
member of the employee’s household on a per-problem basis.
IMPACT’s on-line work/life program links the services of LifeCare.com with the IMPACT EAP
for seamless service delivery. It allows employees and their families to access the work/life
services over the internet. A library of thousands of articles are available, as well as e-mail
access to our staff of experts. Furthermore, employees can receive packets of information
through the mail that they can request on-line. Specific areas that are covered under the on-line
work/life services include:
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Family issues concerning child and elder care, children with disabilities, non-traditional
families, parenting, summer programs, etc.
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Education issues concerning nursery school through graduate education, financial aid,
tutoring, gifted and talented children, continuing and special education, etc.
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Daily Life issues involving automotive, consumer information, home improvement,
moving and relocation, personal safety, event planning, cleaning services, etc.
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Financial and Legal issues concerning credit/debt management, educational funding,
retirement and estate planning, divorce, living wills, mortgages and loans, insurance,
etc.
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Work issues involving benefits, change and transition, workplace conflict, manager and
supervisor advice, etc.
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Health & Wellness issues related to women's and children's health, diet/nutrition,
fitness centers, medications, prevention, prenatal health, etc.
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Emotional Well-Being issues such as addiction, stress, self-help groups, anxiety,
depression, trauma, domestic violence, etc.
You can access LifeCare at www.impacteapworklife.com.
Registration Code: Kent
Member ID: Employee’s email address
For further assistance logging on, please contact the LifeCare helpdesk at 1-888-604-9565.
Who Pays for IMPACT?
There is no charge for IMPACT services such as information and referral, crisis intervention,
telephone counseling or referral to a counselor for an assessment/evaluation consultation.
Professional treatment services such as: medical care, psychotherapy, or long-term counseling
may require a fee. Most health care benefit plans will cover such services. Please refer to your
specific health care plan for an explanation of covered services.
IMPACT is your program. We believe that people can overcome their problems with appropriate resources and the desire to resolve them. Using the program will not affect your job
security or advancement and all organization policies and procedures remain in effect.
The IMPACT Employee Assistance Program is operated by Behavior Management Associates,
Inc. and is comprised of highly credentialed specialists who are there for you—when you need
them.
For more information, contact your IMPACT coordinators at 1-800-227-6007.