The Center for Corporate
and Professional Development
Your partner for comprehensive expertise and proven solutions in talent and organization development.
COMPETENCY MATCH
Advance your talent development plans using the
list on the following pages. Match your competency
development needs with our program offerings.
Your Training Partner
Linking Real-World, Practical Training, Continuous Improvement Consulting
and Organization Development Services to your Strategic Success
Excellence in Action
COMPETENCY MATCH
Competencies are identified behaviors, knowledge, skills and abilities that directly impact
employees’ performance. Use our Competency Match by identifying those competencies
that will enhance your organization’s strategic success. Link your competencies to our
tailored real-world, talent and organization development programs and services.
Accountability
Being an Accountable Employee
Creating an Accountable Culture
Coaching Accountability for Impact on People and Results
Certificates/Certifications
Certificate in Customer Service Excellence
Certificate in High-Performance Management
PHR/SPHR Certification Prep: SHRM Learning System
for Human Resource Professionals
Lean Practitioner Certification
Lean Six Sigma Training and Certification
Certificate in Project Management
Certificate of Supervision
Certificate in High-Performing Teams
Certificate of Training and Development
Change
Change Engagement: Proven Processes to Lead
Employees through Transformational Change
Leading Change in the 21st-century Workplace
Managing Transition and Embracing Change
Coaching and Developing Others
Conflict Resolution
Financial Acumen
Coping with Difficult Behaviors
Communication Strategies for Generations
Working Together
Healthy Conflict for Collaborative Results
Turning Conflict into Collaboration
Apples & Oranges®
Sharpening Your Strategic Business Acumen:
Decision Base®
Finance for Nonfinancial Managers
Understanding Corporate Finance
Creativity
Harassment-free Workplace
Bright Ideas
Innovative Leadership
Creating a Harassment-free Workplace
Preventing Workplace Bullying
Culture
Human Resource Management
Intercultural Communication
Leading a Culturally Diverse Environment
PHR/SPHR Certification Prep: SHRM Learning System
for Human Resource Professionals
Conducting the Performance Review Appraisal
Basics of Employment Law
Effective Interviewing and Hiring Practices
Customer Service
Coping with Difficult Behaviors
Exceptional Service for All Generations
Leading a Customer Competent Culture
Perpetuating Excellence in Customer Service
Professional Customer Service Communication Skills
Valuing the Customer: Customer Service
Communication Skills
Coaching Accountability
Coaching Employee Performance
Coaching for Peak Performance
Coaching Generations Working Together
Modeling and Coaching Soft Skill Competencies
Decision Making
Consulting
Discipline
Consulting for Creativity and Innovation
Internal Consulting: Building Your Consultative Skills
One-on-one Consulting/Coaching on Specific
Competencies
Operational Excellence Consulting/Project Coaching
Managing Discipline
Communication
Communication Strategies for Generations
Working Together
Dealing with Difficult Behaviors
Enhancing Interpersonal Communication Skills
Facilitation Skills
Intercultural Communications
Turning Conflict into Collaboration
Communicating with Influence
Having a Persuasive Impact
Critical Thinking through the Art of Asking Questions
Effective Decision Making
Sharpening Your Strategic Business Acumen:
Decision Base®
Diversity and Inclusion
Communication Strategies for Generations
Working Together
Diversity and Respect in the Workplace
Diversity, Inclusion and Harassment in the Workplace
Emotional Intelligence
Are You In Touch With You? Emotional Intelligence
Enhancing Emotional Intelligence
Understanding Emotional Intelligence to Increase
Your Effectiveness
Employment Law
Basics of Employment Law
Creating a Harassment-free Workplace
Employment Law for Human Resource Professionals
The Center for Corporate
and Professional Development
Influence
Communicating with Influence
Having Persuasive Impact
Influence and Persuasion
Influence within the Organization:
High-Performance Leadership
Motivating Employees
Interpersonal Communication
Communication Strategies for Generations
Working Together
Coping with Difficult Behaviors
Effective Listening Techniques
Enhancing Interpersonal Communication Skills
Turning Conflict into Collaboration
What Communication Style Are You?
Language
English for Speakers of Other Languages (ESOL)
Conversational and/or Business Spanish
(and various languages)
Leadership
Sharpening Your Strategic Business Acumen:
Decision Base®
Effective Organizational Leadership: Engage and Execute
Influence within the Organization: High-Performance
Leadership
Leaders as Teachers
Leading a Culture that Embraces Change
Leading with Intent and Focus
New Manager Assimilation Facilitation
Setting Strategy, Goals and Objectives
Supervisory Leadership
Linking Real-World, Practical Training, Continuous Improvement Consulting
and Organization Development Services to your Strategic Success
COMPREHENSIVE EXPERTISE
PROVEN SOLUTIONS
Lean Operations
Operational Excellence
Social Skills
5S+/Visual Workplace
An Introduction to Lean Six Sigma
Champions Training
Fundamentals of Lean and Leading Kaizen Events
Lean for Frontline Supervisors
Lean Healthcare Certification
Lean Office
Lean Practitioner Certification
Lean Problem Solving
Lean Six Sigma Training and Certification
Quick Changeover
Standardized Work and Continuous Flow
Team Oriented Problem Solving
Value Stream Mapping
An Introduction to Lean Six Sigma
Champion’s Training
FMEA
GD&T
Lean Office
Lean Healthcare Certification
Lean Practitioner Certification
Lean Six Sigma Training and Certification
Operational Excellence Consulting
Are You In Touch With You? Emotional Intelligence
Communication Strategies for Generations
Working Together
Coping with Difficult Behaviors
Enhancing Interpersonal Communication Skills
Listening
Effective Listening
Enhancing Interpersonal Communication Skills
Coaching Employee Performance
Conducting the Performance Appraisal Meeting
Performance Management for Supervisors and Managers
Management
Planning
An Introduction to Lean Six Sigma
Champion’s Training
Lean Six Sigma Training and Certification
Operational Excellence Consulting
Team Oriented Problem Solving
Organizing
Time Management and Prioritizing Techniques
Electronic Organization
Supervision
Performance Management
Certificate in High-Performance Management
Creating an Accountable Culture
Coaching Accountability for Impact on People and Results
Communicating with Influence
Conducting the Performance Review Appraisal
Delivering Powerful Presentations
Developing Great Managers
Effective Interviewing and Hiring Practices
Finance for Nonfinancial Managers
Having Persuasive Impact
Influence within the Organization: High-Performance
Leadership
Innovative Leadership
Leading a Customer Competent Culture
Modeling and Coaching Soft Skill Competencies
New Manager Assimilation Facilitation
Performance Management for Managers
Project Management Executive Overview
Setting Strategy, Goals and Objectives
Understanding Emotional Intelligence to Increase
Your Effectiveness
Advanced Skills for Managing Projects
Essential Skills for Managing Projects
Setting Strategy, Goals and Objectives
Time Management and Prioritizing Techniques
Presentation Skills
Be a Better Business Speaker
Delivering Powerful Presentations
Each One Teach One: Engaging Workers in
Experiential Learning
Facilitation Skills
Get to the Point! Delivering Clear and Concise
Technical Information
Proven Techniques for Captivating Listeners
Train-the-Trainer
Mentoring: The Quest and The Legacy
Effective Mentoring for High Potentials
Motivation
Motivating and Engaging Employees
Building the Spirit of Teamwork
Crash the Barriers: Build Your Team
Emotionally Intelligent Teams
Team Oriented Problem Solving (Lean Six Sigma)
What’s Preventing Your Team’s Success? Overcoming
the Critical Five Dysfunctions of a Team
Team Problem Solving for Supervisors
Problem Solving
Effective Decision Making
Lean Problem Solving
Team Oriented Problem Solving (Lean Six Sigma)
Time Management
Managing Project Timelines, Priorities and To-do Lists
Time Management and Outlook
Time Management and Prioritizing Techniques
Project Management
Trust
Blueprint for Building Trust
Writing
Sales
Negotiation
Critical Thinking through the Art of Asking Questions
Effective Negotiation Skills
Phone
Email
Sales Endeavour®
The Professional Customer-focused Sales Approach
330-672-3416
YourTrainingPartner@kent.edu
Are You In Touch With You? Emotional Intelligence
The Basics of Employment Law
Certificate of Supervision
Crash the Barriers: Build Your Team
Effective Decision Making
Enhancing Interpersonal Communication Skills
Lean for Frontline Leaders
Managing Discipline
Motivating Employees
Performance Management for Supervisors
Supervision Essentials
Turning Conflict into Collaboration
Teams
Advanced Skills for Managing Projects
Essential Skills for Managing Projects
Onsite Project Consulting
Project Leadership
Project Management Executive Overview
Project Stakeholder Communication and Influence
Mentoring
Contact us
Six Sigma
Online
Be a Better Business Writer
Business Writing
Efficient and Effective Email
Electronic Organization
Written Business Communication
www.kent.edu/YourTrainingPartner
Testimonials
What Our Clients Say About Working with The Center for Corporate and
Professional Development
“
“
“
We couldn’t imagine a better university to partner with than Kent to do this training. It has truly been
phenomenal. It is the easiest process we’ve ever been through.“
—Ashley Petrecca, Director of Human Resources, Pepperl + Fuchs Inc.
What we like about working with Kent State is that, as we identify opportunities for improvement
within our organization, they are able to create customized strategies and solutions that we can
implement immediately.“
—John Ruth, President, BDI
As a Plant Manager of Delta Systems in Streetsboro, Ohio I recognized an opportunity to increase
the strength of my supervision staff through the Certificate of Supervision program offered through
Kent State’s Center for Corporate and Professional Development. Kent State delivered it onsite and the
feedback I received from my team has been very positive and I’m already seeing a ROI in how they
handle daily challenges.“
—Greg Schlechter, Plant Manager, Delta Systems Inc.
“
Over the past year, the team at Kent State has listened carefully to our challenges and delivered four
training courses that precisely addressed the areas in which we wanted to grow our management team.
We wrapped up our new and critical skills to help build the culture we’re trying to achieve.“
—Kathy Parker, Director, Human Resources, Snap-on Business Solutions
When you partner with The Center for Corporate and Professional Development you’re in good company.
The Center for Corporate
and Professional Development
Contact us
Phone
Email
Linking Real-World, Practical Training, Continuous Improvement Consulting
and Organization Development Services to your Strategic Success
330-672-3416
YourTrainingPartner@kent.edu
Online
www.kent.edu/YourTrainingPartner
Kent State University, Kent State and KSU are registered trademarks and may not be used without permission. Kent State University, an equal
opportunity, affirmative action employer, is committed to attaining excellence through the recruitment and retention of a diverse workforce. 13-2883