3rd workshop on Information Society Measurement for
www.europa.eu.int/comm/eurostat/
EUROPEAN COMMISSION
EUROSTAT
Directorate F: Social Statistics and
Information Society
Unit F-6: Information Society and
Tourism Statistics
Latin America and the Caribbean
Panama City, Panama
22 – 24 November 2006
ECLAC, United Nations
Eurostat’s Information Society
Statistics
Hartmut BUCHOW
Information Society
Statistics
Measurement of e-skills in the European
Community
Information Society statistics (ISS)
Objectives for e-skills monitoring
¾e-Inclusion: no « Information Society for
all » without « e-skills for all » …
¾Labour market needs: jobs more and
more require user skills (for using
applications) or specialist skills (for
developing applications, solutions and
networks)
Information Society Statistics in the Internet:
EUROSTAT website -> Themes -> Science and technology
-> Data -> Information society statistics
EUROPEAN COMMISSION
EUROSTAT
Directorate F: Social Statistics and Information Society
Unit F-6: Information Society and Tourism Statistics
ISS household survey: E-skills
E-skills modules since 2005
¾
Checklist of 6 computer activities to assess the
respondent’s basic computer skills level
• Use a mouse to launch specific programmes
• Copying or moving a file or folder
• Use copy and paste tools
• Use basic arithmetic formulae/spreadsheet
• Compress files
• Writing a computer program using a
specialised programming language
Î Three groups: low, middle, high of basic
computer skills
Information Society Statistics in the Internet:
EUROSTAT website -> Themes -> Science and technology
-> Data -> Information society statistics
EUROPEAN COMMISSION
EUROSTAT
Directorate F: Social Statistics and Information Society
Unit F-6: Information Society and Tourism Statistics
Employed persons’ use of computers during work routine (2005)
(as a percentage of the total number of employed persons)
80
70
60
48 48 48 49
45
45
43
50
40
30
23 25
29
33
59 60
57
54
51 53 53
66
63 64 65
69
36 36 37 38 38
20 14 16
10
0
RO BG LV
LT
HU PT
EL
CZ SK
PL
IT
EE MT CY
ES
SI
LU UK EU25 IE
AT
IS
DE NL NO DK
BE SE FR
Source: Eurostat, Community survey on ICT usage and e-commerce in enterprises.
Note: EU-25 includes estimates for FR and MT for 2005 ; data for FR, MT and IS: 2003 ; data for BG and RO: 2004.
Information Society Statistics in the Internet:
EUROSTAT website -> Themes -> Science and technology
-> Data -> Information society statistics
EUROPEAN COMMISSION
EUROSTAT
Directorate F: Social Statistics and Information Society
Unit F-6: Information Society and Tourism Statistics
FI
ISS household survey: E-skills (cont.)
¾
Most recent computer training
¾
Where & how were computer skills obtained
¾
Reasons for not taking computer training
(2007)
¾
Computer skills adapted to the labour
market? (self-assessment; 2007)
Information Society Statistics in the Internet:
EUROSTAT website -> Themes -> Science and technology
-> Data -> Information society statistics
EUROPEAN COMMISSION
EUROSTAT
Directorate F: Social Statistics and Information Society
Unit F-6: Information Society and Tourism Statistics
Individuals’ level of basic computer skills (2006), EU-25
(as a percentage of the total number of individuals aged 16 to 74)
To tal
41
M en
38
Wo men
44
A ge 16-24
11
A ge 25-34
23
A ge 35-44
32
A ge 45-54
44
A ge 55-64
61
A ge 65-74
82
Lo wer educated
65
M iddle educated
31
Higher educated
13
Student
5
Emplo yees, self-emplo yed
29
Unemplo yed
43
Retired, inactive, etc.
72
13
24
11
22
22
29
26
15
13
15
38
13
38
30
34
15
28
25
15
24
17
13
16
10
8
10
16
13
12
15
24
41
40
43
14
29
14
28
24
19
11
Lo w level
M edium level
11
High level
Source: Eurostat, Community survey on ICT usage in households and by individuals
Information Society Statistics in the Internet:
EUROSTAT website -> Themes -> Science and technology
-> Data -> Information society statistics
3
10
29
33
No basic co mputer skills
7
EUROPEAN COMMISSION
EUROSTAT
Directorate F: Social Statistics and Information Society
Unit F-6: Information Society and Tourism Statistics
6
Individuals not using computers or the Internet (2005)
(as a percentage of the total number of individuals aged 16 to 74)
100
90
80
82
70
71
60
65
57
50
46
38
30
24
27
26
26
19
10
8
8
8
10
SE
DK
IS
NO
37
13
50
16
17
18
18
FI
UK
DE
LU
34
28
29
SK
AT
72
74
38
40
SI
ES
72
66
60
46
46
70
64
51
40
20
57
74
69
44
46
46
LV
PL
IE
53
53
53
LT
PT
CY
56
57
IT
HU
65
34
0
NL
EE EU25
Not regularly using the Internet
CZ
EL
Never used a computer
Source: Eurostat, Community survey on ICT usage in households and by individuals
Notes: Data on computer use not available for BE (percentage not regularly using the Internet: 47%) ; no data for FR, MT
Information Society Statistics in the Internet:
EUROSTAT website -> Themes -> Science and technology
-> Data -> Information society statistics
EUROPEAN COMMISSION
EUROSTAT
Directorate F: Social Statistics and Information Society
Unit F-6: Information Society and Tourism Statistics
Way of obtaining e-skills (2005)
% of individuals aged 16 to 74 who have already used a computer;
level of basic computer skills: breakdown by various skills levels
Level of basic
computer skills
All
computer
users
Men
Women
Lower
Middle
Higher
Urban
Middle
Rural
Low
Medium
High
Formalised educational institution
(school, college, university, etc.)
31
29
33
34
28
35
30
31
35
16
30
47
Training courses in adult education
centres, on own initiative
15
13
18
11
15
19
15
15
16
10
17
20
Training courses in adult education
centres, on demand of employer
23
21
25
12
23
32
24
23
20
14
25
29
Self-study using books, cd-roms,
etc.
28
35
21
22
27
37
29
29
27
10
26
48
Self-study (learning by doing)
58
64
52
52
57
65
60
59
54
38
61
76
Informal assistance from
colleagues, relatives or friends
59
58
59
58
59
59
60
62
55
61
61
60
Some other way
4
4
3
5
3
3
4
4
4
4
3
4
Gender
Educational level
Degree of urbanisation
Source: Eurostat, Community survey on ICT usage in households and by individuals.
Notes: Data based on 16 countries for which comparable information is available, namely DE, EL, IT, CY, LV, LT, LU, HU, PL, PT, SI, SK, SE, UK,
IS and NO.
Information Society Statistics in the Internet:
EUROSTAT website -> Themes -> Science and technology
-> Data -> Information society statistics
EUROPEAN COMMISSION
EUROSTAT
Directorate F: Social Statistics and Information Society
Unit F-6: Information Society and Tourism Statistics
Enterprise survey 2007: e-skills module
z
Two types of personnel with e-skills:
– ICT specialists
– ICT users
z
z
z
z
Percentage of personnel which is ICT specialist
Recruitment: Needs, problems to fill vacancies
Training provided
Outsourcing and off-shoring:
– Which ICT functions
– To which regions (EU / non-EU)
Information Society Statistics in the Internet:
EUROSTAT website -> Themes -> Science and technology
-> Data -> Information society statistics
EUROPEAN COMMISSION
EUROSTAT
Directorate F: Social Statistics and Information Society
Unit F-6: Information Society and Tourism Statistics
Employment of ICT specialists –
Percentage or number of ICT specialists employed
E1. Did your enterprise employ ICT specialists,
in January 2007?
Definition ICT/IT specialists: ICT specialists specify, design,
develop, install, operate, support, maintain, manage, evaluate and
research ICT and ICT systems. ICT is the main job
E2. How many ICT specialists were employed by your
enterprise during January 2007?
If you can't provide this value,
Please indicate an estimate of the percentage of the
number of ICT specialists in relation to the total number
of persons employed, during January 2007?
Information Society Statistics in the Internet:
EUROSTAT website -> Themes -> Science and technology
-> Data -> Information society statistics
EUROPEAN COMMISSION
EUROSTAT
Directorate F: Social Statistics and Information Society
Unit F-6: Information Society and Tourism Statistics
Recruitment of ICT specialists –
Hard-to-fill vacancies for IT specialists jobs
E3. Did your enterprise recruit or try to recruit
personnel for jobs requiring ICT specialist skills,
during 2006? (Filter question)
E4. Did your enterprise have hard-to-fill vacancies
for jobs requiring ICT specialist skills
during 2006 ? (Filter question)
Information Society Statistics in the Internet:
EUROSTAT website -> Themes -> Science and technology
-> Data -> Information society statistics
EUROPEAN COMMISSION
EUROSTAT
Directorate F: Social Statistics and Information Society
Unit F-6: Information Society and Tourism Statistics
Reasons for hard-to-fill vacancies for ICT
specialists jobs
E5.
What do you believe were the main reasons
of having hard-to-fill vacancies for jobs
requiring ICT specialist skills during 2006?
a) Lack or too low number of applicants with ICT
specialist skills
b) Lack of ICT related qualifications from education
and/or training
c) Lack of work experience in the field of ICT
d) Salary requests too high
e) Other
(optional)
Information Society Statistics in the Internet:
EUROSTAT website -> Themes -> Science and technology
-> Data -> Information society statistics
EUROPEAN COMMISSION
EUROSTAT
Directorate F: Social Statistics and Information Society
Unit F-6: Information Society and Tourism Statistics
Recruitment of ICT users
E6. Did your enterprise recruit or try to recruit
personnel for jobs requiring skills in the use of
ICT, during 2006?
(Filter question)
Definition ICT user skills :Capabilities enabling the
effective use of common, generic software tools (basic
user skills) or advanced, often sector-specific, software
tools (advanced user skills). ICT is an important tool for
the job and is used to produce work output and/or used
intensively at work (in day-to-day activities)
Information Society Statistics in the Internet:
EUROSTAT website -> Themes -> Science and technology
-> Data -> Information society statistics
EUROPEAN COMMISSION
EUROSTAT
Directorate F: Social Statistics and Information Society
Unit F-6: Information Society and Tourism Statistics
Lack of skills / Provision of training
E7. Did your enterprise have hard-to-fill vacancies
due to applicants' lack of skills in the use of
ICT in 2006?
E8. Did your enterprise provide training to develop
or upgrade ICT related skills of your personnel,
during 2006?
a) Training for ICT/IT specialists
b) Training for users of ICT
Information Society Statistics in the Internet:
EUROSTAT website -> Themes -> Science and technology
-> Data -> Information society statistics
EUROPEAN COMMISSION
EUROSTAT
Directorate F: Social Statistics and Information Society
Unit F-6: Information Society and Tourism Statistics
Outsourcing and Offshoring of ICT
specialist skills
E9. Were any ICT functions requiring ICT/IT specialists
performed by external suppliers (fully or partly),
during 2006?
Definition ‘external suppliers’: Other, also foreign
enterprises/legal entities
E10. Were any ICT functions requiring ICT specialists
performed by suppliers in a foreign country (fully or
partly), during 2006? (Filter question)
Definition ‘suppliers in a foreign country’:
1) foreign affiliates, usually legal entities established by the
enterprise (internal suppliers from abroad), or
2) other foreign enterprises /external suppliers from abroad
Information Society Statistics in the Internet:
EUROSTAT website -> Themes -> Science and technology
-> Data -> Information society statistics
EUROPEAN COMMISSION
EUROSTAT
Directorate F: Social Statistics and Information Society
Unit F-6: Information Society and Tourism Statistics
Offshoring and types of ICT functions
E11. Which ICT functions were performed by suppliers' ICT/IT
specialists in a foreign country, during 2006? - optional a) ICT management (includes e-business and ICT systems
management)
b) ICT development and implementation (includes business
software development, programming, web development,
database development,
communication network development, systems integration
and installation)
c) ICT operations (includes technical support, user help and
support, network administration, web administration, database
administration)
d) Other ICT functions
Information Society Statistics in the Internet:
EUROSTAT website -> Themes -> Science and technology
-> Data -> Information society statistics
EUROPEAN COMMISSION
EUROSTAT
Directorate F: Social Statistics and Information Society
Unit F-6: Information Society and Tourism Statistics
Offshoring of IT specialists’ skills by regions
E12. From which of the following geographical regions did
your enterprise engage external suppliers' ICT/IT
specialists during 2006?
a) other EU Member States
b) Non-EU Countries
Information Society Statistics in the Internet:
EUROSTAT website -> Themes -> Science and technology
-> Data -> Information society statistics
EUROPEAN COMMISSION
EUROSTAT
Directorate F: Social Statistics and Information Society
Unit F-6: Information Society and Tourism Statistics
Outsourcing and Offshoring of ICT user skills …
E13. Were any business functions requiring users
of ICT performed by external suppliers (fully or
partly), during 2006?
(optional)
E14. Were any business functions requiring users
of ICT performed by suppliers in a foreign
country (fully or partly), during 2006?
(optional; Filter question)
Information Society Statistics in the Internet:
EUROSTAT website -> Themes -> Science and technology
-> Data -> Information society statistics
EUROPEAN COMMISSION
EUROSTAT
Directorate F: Social Statistics and Information Society
Unit F-6: Information Society and Tourism Statistics
Outsourcing and Offshoring of ICT user skills …
E15. Which business functions (non-ICT) were
performed by suppliers' ICT users in a foreign
country? (optional)
a) Sales and marketing, customer service
b) Research and development, product design
and engineering
c) Other (non-ICT) business functions
E16. Please indicate the geographical regions from
where you engaged business services requiring ICT
users during 2006 (optional)
a) other EU Member States
Information Society Statistics in the Internet:
EUROSTAT website -> Themes -> Science and technology
-> Data -> Information society statistics
b) Non-EU Countries
EUROPEAN COMMISSION
EUROSTAT
Directorate F: Social Statistics and Information Society
Unit F-6: Information Society and Tourism Statistics