Eastern Michigan University
Student Success Network
Five-Year Strategic Plan 2010-2015
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Vision, Mission and Values
Vision
To support students' educational experiences and to prepare them to be globally competitive by
providing a nationally recognized best practice network of academic support services that guides
students in discovering and attaining their educational, career and life goals.
Mission
The Student Success Network seeks to ensure students uphold the roles and responsibilities
expected ofthem as members of the Eastern Michigan University learning community by
providing academic and career support services and resources. Students can experience a desired
level of academic achievement and personal accompli slunent that assists them in the present and
prepares them for life in the future as contributing members of society.
Values
Collaborate w ith other Eastern Michigan University (EMU) divisions, colleges and academic
depm1ments, community businesses/corporations and school districts to provide quality support
services to enhance student success.
1. Treat each student as an individual while providing quality serv ices and focu sing on their
strengths
2. Work collaboratively as a Student Success Network (SSN) while keeping the needs of
students first
3. Demonstrate respect, ethical behavior, caring and conunitment while serving as
advocates for student success
4. Exhibit inclusiveness in all areas of diversity
5. Provide quality and innovative programs that enhance student success through holistic
student services while co ncentrating on continuous improvement
6. Value employees while providing opportunities for professional growth, advancement
and continuous empl oyee recognition
Eastern Michigan University
Student Success Network
Five-Year Strategic Plan 2010-2015
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Goal, Objectives and Action Strategies
Goal #1: To increase the 6-Year graduation rate for First Time in Any College
(FTIAC) students
Objective A: Improve 6-Year graduation rate of FTIAC students by 1 percentage point per
year for five years
Action Strategies
1. Develop a five-year retention plan with goals for improvement
2. Develop longitudinal retention tracking to generate data repm1s on student cohort
populations
3. Develop retention targets and goals by college and for targeted student populations, with
plans for regular improvement
4. Re-evaluate strategies, policies, and processes to optimize leverage on enrollment and
credit hours
5. Create quantitative goals for Student Success Network areas with metrics for
improvement
Goal #2: To enhance student success
Objective A: Improve student persistence, retention and graduation rates
Action
1.
2.
3.
4.
Strategies
Co llectively develop and deliver a university-wide retention program
Enhance the undergraduate student advising experience
Strengthen "Freshmen Year" experience programs
Research and evaluate implementation of"sophomore year" and "senior year" experience
programs
5. Increase number of FTIAC students who complete general education in the first two
years
6. Decrease the number of Intent students within the respective colleges
7. Enhance services and support provided to transfer students
8. Improve collaboration/service delivery among the five co lleges
9. Assess and improve student satisfaction through Student Success Network (SSN) surveys
10. Utilize assessment information through data-driven decision-making in the budget and
program planning process
Objective B: Enhance student engagement
Action Strategies
I. Develop collaborative partnerships to engage student learning outside of the classroom
2. Broaden the role of SSN programs to encompass the mission of teaching and learning
across the University
3. Create SSN specific continuous improvement projects
4. Provide academic support to students as they progress through their freshman and
sophomore years
5. Create sustainable career programs to support students as they progress through their
junior and senior years
6. Establish advisory committees for different SSN areas and in collaboration with other
university efforts
Objective C: Enhance comprehensive support services to targeted populations
Action Strategies
1. Assess and evaluate the expansion of early intervention programs designed to improve
success rates of underprepared and "at-risk" students
2. Improve and consolidate University Advising and Career Development Center (UACDC)
processes
3. Identify, promote, and implement programs that increase learning opportunities and
experiences within housing in order to enhance the student residence hall experience
Goal #3: To develop and implement programs which have a positive impact
on the number of students on academic probation
Objective A: A nnually decrease tlte number of students on academic probation
Action Strategies
1. Require all students on academ ic probation to meet with Coordinated Student Advising
Team (CSAT) in order to create an academic student success plan
2. Place a hold on registration accounts for students who do not meet w ith CSA T
3. Work with students who need assistance with major and career decision-making
(UACDC)
Goal #4: To be recognized for service and public engagement
Objective A : Create community partners/tips that enhance job placements
Action Strategies
1. Expand opportunities for students to engage in coop/intern, student/alumni job
shadowing experiences
2. Host business leaders and alumni at sporting and other University events
3. Improve information flow to alumni and stakeholders
4. Improve tracking of alumni regarding professional experiences, career satisfaction, and
the role EMU played in their career path
5. Provide better information on graduate success in the workplace
Objective B: Develop community relations/tips with employers, community colleges, ltiglt
schools and middle schools
Action Strategies
1. Create relationships with regional employers to expand opportunities for students
2. Create programs to enhance the transfer student academic experience
3. Pilot programs in middle schools and high schools to increase the student understanding
of the collegiate experience
4. Design support systems to foster teens and orphaned or abandoned teens to transition to
and succeed in college
2
5. Increase staff and student community service and civic engagement
6. Have appropriate SSN presence at different campus events and department programs
Goal #5: To seek outside funding sources to support student success initiatives
Objective A: Increase the number ofgrant proposals submitted, including f ederal, state and
foundations
Action Strategies
I. Seek funding to create and develop initiatives which support the Student Success
Network' s vision of providing programs to serve as models for best practices
Objective B: Market SSN initiatives at local, state and federal/eve/
Action Strategies
l. Identify, publicize, and validate SSN programs to external audiences through
comprehensive communication
2. Determine programs and services that could become known as "best practices" in service
areas and apply for and secure awards and recognition
3. Be more intentional in sharing programs at the state and national levels tlU"ough journal
articles, conference presentations, poster sessions, etc.
Goal #6: To enhance facilities, technology, infrastructure, and plan effective
space utilization
Objective A: Improve and consolidate in-person and electronic processes and services in all
areas related to the Student Success Network
Action Strategies
1. Increase the use of technology to enhance delivery of student services and learning
expen ences
Goal #7: To enhance faculty support and staff success
Objective A: Provide faculty with information, resources am/ chmmels of communication to
enhance student success
Action Strategies
1. Develop Student Success Summits and other progranm1ing that will promote and increase
understanding of student success
2. Create and develop print and electronic resources to supp011 faculty
Objective 2: A ttract, develop, retain, and reward a diverse workforce through professional
development programs am/ other opportunities
Action Strategies
1. Post the EMU Code of Ethics in all SSN departments and establish the expectation that
all staff will abide by the code
2. Develop SSN policy and procedural manuals
3. Identify ways to keep SSN staff energized
4. Monitor the return on investment from university involvement in the external conm1unity
3
5. Create a continuous improvement team for SSN
6. Create professional development programs utilizing professional expertise within the
University
7. Create an internal reward system to acknowledge SSN staff performance
8. Encourage staff educational pursuits and career aspirations
4
STUDENT SUCCESS NETWORK
STRATEGIC PLAN: 2010- 2015
WHAT IS THE STUDENT SUCCESS
NETWORK?
o University Advising & Career Development
Center (UACDC)
o Holman Success Center (HSC)
o Coordinated Student Advising Team (CSAT)
o College Teams
o Disability Resource Center (DRC)
o Keys to Degrees (KTD)
Student Success Council
Persistence Data
•
HOW THE STRATEGIC PLAN CAME TO BE ...
o University goals and strategic plan information
c August 2010 Student Success Network retreat
Incorporating what we do already
STUDENT SUCCESS NETWORK VISION
To support students' educational experiences and
to prepare them to be globally competitive by
providing a nationally recognized best practice
network of academic support services that guides
students in discovering and attaining their
educational, career and life goals.
STUDENT SUCCESS NETWORK MISSION
The Student Success Network seeks to ensure
students uphold the roles and responsibilities
expected of them as members of the EMU learning
community by providing academic and career
support services and resources. Students can
experience a desired level of academic achievement
and personal accomplishment that assists them in
the present and prepares them for life in the future
as contributing members of society.
STUDENT SUCCESS NETWORK VALUES
Collaborate with other EMU divisions, colleges and academic
departments, community businesses and school districts to
provide quality support services to enhance student success.
1.
2.
Treat each student as an individual while providing
quality services and focusing on their strengths.
Work collaboratively as a Student Success Network while
keeping the needs of students first.
:3.
Demonstrate respect, ethical behavior, caring and
commitment while serving as advocates for student
success.
1.
Exhibit inclusiveness in all areas of diversity.
Provide quality and innovative programs that enhance
student success through holistic student services while
concentrating on continuous improvement.
Value employees while providing opportunities for
professional growth, advancement and continuous
employee recognition.
G.
f>.
Goal #1: To increase the 6-Year graduation
rate for FTIAC students (Goal Specific to
Retention Outcomes)
Goal #2: To enhance student success
Goal #3: To develop and implement programs
which have a positive impact on the number
of students on academic probation
Goal #4: To be recognized for service and
public engagement
Goal #5: To seek outside funding sources to
support student success initiatives
Goal #6: To enhance facilities, technology,
infrastructure, and plan effective space
utilization
Goal #7: To enhance faculty support and staff
success
THE PROCESS OF CREATING ACTION
STEPS
o Reviewed current practices and operations
o Developed benchmarks based on historical data
o Created new action steps based on emerging
outreach initiatives
c., Service and program satisfaction
ACTION STEPS FOR ALL SSN AREAS
o Grant writing
Submit conference presentation proposals
o Submit at least one article for publication
o Professional development opportunities for staff
o Create a continuous improvement project
RETENTION AND STUDENT SUCCESS
OVERVIEW
o Oversee all areas of Student Success Network
Monitor implementation of SSN Strategic Plan
o Generate retention, graduation and student
academic success data to use in assessing SSN
metrics
RETENTION AND STUDENT SUCCESS
ACTION STEPS OVERVIEW
c Increase student persistence and graduation
rates through implementation of SSN Strategic
Plan for both FTIAC and transfer students
o Decrease academic probation rates
c Seek outside funding for SSN initiatives and
programs
Enhance visibility of SSN through marketing,
presentations, conferences and web presence
o Develop programs in high schools and middle
schools
. to enhance understanding of collegiate
experience
Support faculty and staff by providing resources
o Develop and encourage a strong SSN workforce
UNIVERSITY ADVISING & CAREER
DEVELOPMENT CENTER (UACDC)
Academic Advising
o All new students (Transfer, Freshmen, Second Bachelor's)
o Individualized Studies Program
o Dual advising model focusing on Freshmen and Sophomore students
General Education
College Advising
o Fast Track Program
Full Day Program (Presentations, Math Placement, Testing, General
Education, Major Program Advising, Course Registration)
o Transfer Students
Students meet 1-on-1 with Academic Advisors and register for classes
o Specialized Populations
PASS (Promoting Academic Survival & Success)
SIP (Summer Incentive Program)
o College Teams
Specialized college outreach to students, faculty and departments
• Personalized academic advising focus for freshmen & sophomores
o Have students General Education Requirements complete at the
end of their sophomore year.
o Every student will receive communication each of their 4 years
while attending EMU
UNIVERSITY ADVISING & CAREER
DEVELOPMENT CENTER (UACDC) (CONT'D)
o Career Coaches (Focus on Fr/So)
• Exploration of interest, values, personality
preferences
• Exploration of careers
• Hands-on learning experiences
o Corporate Relations Managers (Jr/Sr)
Connection to business community
• Internships & full-time professional positions
• On-Campus Recruiting, Job Fairs, networking events
c Student Employment
• Process hires, pay rate & org/fund changes and
conduct Criminal Background Checks
UACDC ACADEMIC ADVISING ACTION
STEPS OVERVIEW
o Tracking numbers and level of satisfaction for:
• Academic Advising by
o Class level (Fr, So)
o College (CAS, CHHS, COB, COE, COT & AA)
o
Special population (SIP, PASS,
2nd
Bach)
< Tracking numbers of academic advising-related
personalized contacts by class level, entry status,
college, student organization and special
population
o Programs/events by class level, college, student
organization and special population
o Increase numbers of students completing general
education requirements in first two years
UACDC CAREER ADVISING ACTION STEPS
OVERVIEW
o Tracking numbers and level of satisfaction for career
advising by:
• Class level (Fr, So for Career Coach, Jr, Sr for CRM)
• College (CAS, CHHS, COB, COE, COT & AA)
o Programs/events by class level, college, student
organization and special population
o Tracking numbers of personalized contacts by class
level, entry status, college, student organization and
special population
o Tracking usage of website and social media
o Tracking number of Student Employment positions
HOLMAN SUCCESS CENTER RESOURCE
OVERVIEW
Individual Tutoring
Supplemental
Instruction Group
Study
HSC Success CoachesIndividual Academic
Planning
"Get on the Right
Track" Program
Early Alert Progress
Reports (GradesFirst)
Academic Skills
Workshops
Summer Incentive
Program
PASS Program
GEAR-UP/College
Day Program
Wade H. McCree
Scholars Program
HSC ACTION STEPS OVERVIEW
o Track daily activities (tutoring, Success Coaches,
Supplemental Instruction, etc.) and plan for
increases to serve both FTIAC and transfer
students
o Increase communication through GradesFirst
(Early Alert notices and subsequent coordination
of resources)
o Campus programs and presentations
o Establish greater use of the web site for resource
purposes
.l
COORDINATED STUDENT ADVISING TEAM
(CSAT)
o
Goal is to enhance the academic success of EMU
students
o
Provide targeted and strategic advising for both
FTIAC and transfer students who:
1.
2.
:3.
are on academic probation, or
have 90+ credits and have not declared a major, or
have a low GPA and intend to apply for a second
admit program.
CSAT ACTION STEPS OVERVIEW
o Track students contacted throughout the year with
letters, emails, and phone calls to schedule
appointments with college specific advisors.
o Increase student participation in meetings with
advisors (usually biweekly) to review academic
progress.
o Track referrals to other support programs on campus
o Establish communication mediums with and between
colleges and collaboration with college advisors (wraparound services)
COLLEGE TEAMS OVERVIEW
Specialized college outreach to students, faculty
and departments
o Personalized academic advising focus for FR &
so
o Personalized career focus for JR & SR
o Focus on all undergraduate students, both
FTIACs and transfers
o Complement the work already being done in the
colleges
COLLEGE TEAMS ACTION STEPS
OVERVIEW
o Establish new programs and resources for the
colleges
o Track program attendance and satisfaction
o Establish timely personalized semester
communications by:
• Year in school (Fr, So, Jr, and Sr)
• College and/or Major
• GPA
DISABILITY RESOURCE CENTER
OVERVIEW
Coordinate an accessible educational experience
for all students (FTIAC and transfer undergraduates
and graduate students)
• Course accommodations
• Books in alternative format
• Mentor program
• Group meetings/programs
c Support faculty in the coordination of
accommodations in the classroom
o Collaborate with other departments as necessary
DRC ACTION
STEPS OVERVIEW
o Track standard resources and plan for increases
(accommodation letters, students with hearing
impairments, alternative media use, etc.)
o Track program attendance and outcomes
o Increase campus outreach through presentations
and programs
Create community programs for high school
counselors, parents and students in transition
and community colleges
KEYS TO DEGREES OVERVIEW
c.. Started summer 2011
o Freshmen single parents with one child
Students reside on campus in Westview
Apartments
o Classes year round
KTD
o
o
o
o
o
o
ACTION STEPS OVERVIEW
Monitor academic progress and human
development
Increase persistence and retention
Track individual and group workshops with KTD
staff
Conduct surveys to enhance programming
Track campus-wide programs attended by KTD
students
Create systemic approach to servicing total single
parent population on campus including transfer
students
Secure contributing foundations, private donors,
and community area support
•.
HOLDING THE STRATEGIC PLAN
ACCOUNTABLE
o Weekly Reports
Monthly data tracking
o Quarterly Reports
c Annual Report
o Dashboards
o Regular review and adjustments as necessary
SAMPLE PAGE OF MONTHLY REPORT
Academic Advising
Academic Advising
New Transfer Individual Appointments
0
0
0
0
0
0
0
0
Students Participating in New Transfer Group Advising
0
0
Establish Number of New Transfe r Group Advising Events
Total UACDC Advising Walk-In Traffic
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Total Advising (Appointments+ Walk-Ins+ Group Advising)
0
0
Increase Total CAS Student Contacts (Advising)
Increase Total COE Student Contacts (Advising)
0
0
0
Increase Total COB Student Contacts (Advising)
0
Increase Total COT Student Contacts (Advising)
Increase Total Undecided Students (Advising)
0
0
0
0
0
Major/Minor Changes
0
0
0
0
New Freshman Individual Appoi ntments
Students Participating in New Freshman Group Advising
Establish Number of New Freshman Group Advising Events
Current Student Appointments
Increase 2nd Bachelor Appointments
Individualized Studies Program (ISP) Appointments
SIP/PASS Advising Contacts
Re-enroll Student Visits
Increase Total CHHS Student Contacts (Advi sing)
Increase Total Number of Students Served/Supported
Through Advising Outreach (Outside UACDC)
Increase Academic Advising Sati sfaction Level
0
0
0
0
0
Career Coaching
Career Coaching
Increase Career Coaching Appointments -Sophomores
0
0
0
0
Increa se Career Coaching Appointm ents-Juniors
0
Increase Career Coaching Appointments -Seniors
Increase Career Coaching Appoi ntment s- Graduate
0
0
0
0
0
Increase Caree r Coaching Appointments -Alumni
0
0
Increase Career Coaching Appointments -Ot her
Increase Total Career Coaching Appointments
0
Establish Total CAS Student Contacts (Coaching)
Establish Total COE St udent Contacts (Coaching)
0
0
0
0
Establi sh Total COB Student Contacts (Coaching)
0
0
Increase Career Coaching Appoint ment s-- Freshman
0
0
0
•
SAMPLE PAGE OF QUARTERLY REPORT
tU¥i.il:t§'U.U.i@!.(i·
New Freshman Individual Appointments
Students Participating i n New Freshman Group
Advising
Establish Number of New Freshman Group Advising
Events
New Transfer Individual Appointments
Students Participating in New Transfer Group
Advising
Establish Number of New Transfer Group Advising
Events
Current Student Appointments
Increase 2nd Bachelor Appointments
Individualized Studies Program (ISP) Appointments
SIP/PASS Advising Contacts
Re-enroll Student Visits
Total UACDC Advising Walk-In Traffic
Total Advising (Appointments+ Walk-Ins+ Group
Advising)
Increase Total CAS Student Contacts (Advising)
Increase Total COE Student Contacts (Advising)
Increase Total COB Student Contacts (Advising)
Increase Total COT Student Contacts (Advising)
Increase Total CHHS Student Contacts (Advising)
Increase Total Undedded Students (Advising)
Major/Minor Changes
Increase Total Number of Students
Served/Supported Through Advising Outreach
(Outside UACDC)
Increase Academic Advising Satisfaction Level
Increase Career Coaching Appointments-- Freshman
Increase Career Coaching Appointments Sophomores
Increase Career Coaching Appointments-Juniors
Increase Career Coaching Appointments- Seniors
Increase Career Coaching Appointments - Graduate
Increase Career Coaching Appointments- Alumni
Increase Career Coaching Appointments -Oth er
Increase Total Career Coaching Appointments
Establish Total CAS Student Contacts (Coaching)
Establish Total COE Student Contacts (Coaching)
~.!!!>I ish Total COB Stud_~nt Contacts (Coachins..,_l_ _ __ _ _ _ _ __ _ _ __ _ _ _ _ __ __ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __ _ __ _L -_ _ __
SAMPLE DASHBOARD
Student Success Network Dashboard 2010-11 Results
University Advising & Career Development Center
• Exceed
Meet
e Below •
Not enough data t o measure
Prior-2009-10 Target-2010-11
On-Campus Recruiting
Current-2010-11
Prior
Increase On-Campus Recruiting Total # of Emolovers
Career Coaching Appointments
Prior
Increase Career Coaching
Appointments-- Freshman
Increase Career Co aching
Appointments- Sophomores
Increase Career Coaching
Appointments- Juniors
Increase Career Coaching
Appointments - Seniors
Increase Career Coaching
Appointments - Graduate
Increase Career Coaching
Appointments- Alumni
Increase Career Coaching
~pointments- Other
Increase Total Career Coaching
Appointments
Increase Career Coaching
Satisfaction Level
347
320
504
841
376
386
Target
400500
400475
550600
900950
375425
400425
Current
Progress
348
•
384
•
•
615
1077
295
488
18-24
2774
30003400
•
•
•
C!
3237
80%
•
•
Job/Career Fairs
Increase Job/Career Fairs- Total
# of Employers
Increase Job/Career Fairs- Total
# of Student Attendees
Increase Job/Career Fair
Satisfaction Level
Prior
350
3295
Target
37S400
35003700
80%
Current
Progress
434
•
•
4392
On-Campus Recruiting- Total# of
Interviews
On-Campus Recruiting
Sat isfaction Level
145
779
Target
175200
9501150
Current
Proeress
192
1311
•
e
85%
On-Campus Events/Fairs
Target
Current
Increase On-Campus Events/ Fairs
- Total# of Faculty & Staff
Participation
Prior
35-40
30
Increase On-Campus Event s/Fairs
- Total# of Student Attendees
275300
250
Prior
Target
Current
350
350375
351
1000
10001150
1130
359
350375
276
1131
10251050
1119
Proeress
•
•
Student Employees
Increase Total# of Fall OnCampus Student Employees
CCollege Work Stu dvl
Increase Total# of Fall OnCampus Student Employees {NonCollege Work Study)
Increase Total# of Winter OnCampus Student Employees
[College Work Studv)
Increase Total# of Winter OnCampus Student Employees {NonCollege Work Studv)
Progress
•
•
•